POPULARITY
10 episodes with Tom Peters
10 episodes with Tom Peters
10 episodes with Tom Peters
8 episodes with Tom Peters
7 episodes with Tom Peters
6 episodes with Tom Peters
5 episodes with Tom Peters
5 episodes with Tom Peters
5 episodes with Tom Peters
5 episodes with Tom Peters
4 episodes with Tom Peters
4 episodes with Tom Peters
4 episodes with Tom Peters
3 episodes with Tom Peters
4 episodes with Tom Peters
4 episodes with Tom Peters
5 episodes with Tom Peters
4 episodes with Tom Peters
In this solo episode, Casey Baugh dives into The Excellence Dividend by Tom Peters — a book he revisits year after year. Casey shares nine pivotal lessons that have shaped his philosophy on leadership, business, and creating lasting impact.From prioritizing frontline employees to obsessing over design and daily execution, Casey brings powerful insights to life with personal stories and examples from brands like Porsche, Apple, and Vivint. Whether you're leading a startup or scaling a legacy company, this episode offers practical tools to embed excellence into every decision you make.Chapters:00:00 – 01:08 | Introduction to The Excellence DividendWhy this book is an annual must-read for CaseyTom Peters' unique influence on Casey's business mindset01:08 – 03:44 | Excellence: The Ultimate Competitive AdvantageExcellence as the defining market separatorReal-world examples: Porsche, Apple, and Cedar & Stone03:44 – 05:32 | People First, AlwaysInvesting in talent like championship teams“Treat your people like gold” philosophy05:32 – 07:25 | Kindness Equals Leadership“Hard is soft, soft is hard” explainedCase study: Private equity mistake that destroyed company culture07:25 – 08:10 | Execution Trumps StrategyWhy flawless execution beats perfect strategyLessons learned from business and investment experiences08:10 – 10:24 | Obsess Over the FrontlineManaging by wandering aroundHow frontline insights drive better decisions10:24 – 11:28 | Design for WowWhy exceptional design separates great companiesExamples from Tesla, Apple, and BMW11:28 – 12:16 | Worship the CustomerBusiness purpose: Create and keep a customerStrategies for delivering consistent “wow” experiences12:16 – 16:46 | Train Like CrazyTraining parallels from elite sports and militaryRory McIlroy's journey and the power of preparation16:46 – 17:53 | Excellence is the Next Five MinutesExcellence through small, consistent daily actionsPractical ways to raise standards immediately Hosted on Acast. See acast.com/privacy for more information.
Send us a textThe transition from a team member to being the leader is never easy. One day we are hanging out, being buddies with everyone, and the next day we are in charge, having to make decisions, pushing to meet organizational deadlines. How can we make the leap from bud to boss, creating strong and impactful teams? In this episode, you'll hear from Kevin Eikenberry, Chief Potential Officer of The Kevin Eikenberry Group and host of The Remarkable Leadership Podcast. Kevin will offer advice and inspiration for front-line leaders to be their most remarkable selves during the transition from Bud to Boss.Kevin's Episode Links:1. Website: http://KevinEikenberry.com2. About Me: http://KevinEikenberry.me3. YouTube: https://www.youtube.com/@KevinEikenberry4. Bud To Boss YouTube: https://www.youtube.com/@BudtoBossOfficial5. LinkedIn: https://www.linkedin.com/in/kevineikenberry/Kevin's Recommended Book/Movie/Podcast List:Books:1. The Bible2. Any book by Tom Peters or Peter DruckerMovies:1. Lincoln2. HoosiersPodcasts:1. Long-Distance Work life – Produced by our team (hosted by Wayne Turmel and Marisa Eikenberry)2. Read to Lead with Jeff BrownSupport the showTrench Leadership: A Podcast From the Front is humbled to have been named #7 in the Top 20 for Best Canadian Leadership-themed podcasts for 2025. Connect to Trench Leadership:YouTube: https://www.youtube.com/channel/UCYnaqOp1UvqTJhATzcizowATrench Leadership Website: www.trenchleadership.caLinkedIn: https://www.linkedin.com/company/trench-leadership-a-podcast-from-the-front/?viewAsMember=trueAre you looking for a podcast editor/producer? Do you enjoy the quality of the show? The editor of Trench Leadership, Jennifer Lee, is taking new clients. Reach out at https://www.itsalegitbusiness.com. Reviews are the best way for the show to know what is working, what needs improvement, and what to talk about in the future. If you have a topic that you're passionate to hear more about, feel free to reach out at simonk@trenchleadership.ca to connect and share your ideas.
Today's we highlight a Webinar Rich did in 2013 about Innovation Legend Tom Peters and His tips for innovating your business.
On their debut album The Aches and the End, Flint Moore channel raw vulnerability—from the acoustic despair of “Undermask” through the urgent bass pulse of “Me Alive” to the cathartic release of “Long Way, Same Ground”—into a single, cohesive narrative. Forged via their playful “compromise soup,” college‑friend chemistry, and the guiding hand of producer Tom Peters, they move from crisis to healing with unflinching honesty and hard‑won hope.
Host Richie Tevlin talks with Tom Peters, the legendary founder and co-owner of Monk's Café, one of the most acclaimed beer bars in the United States. A pioneer in introducing Belgian beer culture to American audiences, Tom's journey began in the 1980s, leading to the opening of Monk's Café in 1997, a must-visit destination for beer lovers in Philadelphia and beyond. Over the years, he has cultivated relationships with some of Belgium's most esteemed breweries, securing exclusive collaborations and rare beer selections. His dedication to the craft has earned him a knighthood in Belgium, cementing his legacy as a key figure in the international beer scene. Monk's Cafe: https://www.monkscafe.com/ @MonksCafePhilly _______________________________________ THANK YOU TO OUR SPONSOR: Zilka & Co Brewing Supplies: https://zilkaandcompany.com/elementor-1120/ Brad Adelson - Technical Expert brad@zilkaandcompany.com 818-400-7323 _______________________________________ EPISODE NOTES: Mentioned Breweries Brasserie Cantillon - Belgium - Est. 1900 Eldridge Pope Brewery - Dorchester, UK Hill Farmstead Brewery - Greensboro Bend, VT 2SP Brewing - Ashton, PA Crooked Stave - Denver, CO Notting Head Brewing - Philadelphia, PA Dock Street Brewing - Philadelphia, PA Sam Adams Brewery - Boston, PA Yards Brewing Co - Philadelphia, PA Brasserie de la Senne - Belgium Concrete Blues Brewing - Philadelphia, PA Blind Pig Brewery - Champaign, IL - Closed in 2023 Brasserie Dupont - Belgium Dogfish Head Brewery - Milton, DE Toronado Brewing - San Francisco, CA Falling Rock Tap House - Denver, CO Apex Brewing - Monroe, NY Mentioned People Mike LaRosa - Epi 41 - Owner of New Trail Jean Van Roy - Brewmaster & 5th Generation Owner of Brasserie Cantillon Jean Pierre Van Roy - 4th Generation Owner of Brasserie Cantillon Tomme Arthur - Co-Founder of The Lost Abbey & Port Brewing Claude Cantillon - Cantillon Family Michael J. Jackson - Legendary Beer Writer Isabel Thomas-Peters Florian Van Roy - 6th Generation Brasserie Cantillon Matt Farber - Epi 37 - Brewing Science Professor at Rowan Shaun Hill - Owner of Hill Farmstead Vinnie Cilurzo - Co-Owner of Russian River Matt Brynildson - Brewmaster of Firestone Walker Brewing Bob Barrar - Owner of 2SP Brewing Menno Olivier - Founder & Brewmaster of Brouwerij De Molen Felicia D'Ambrosio - SM Manager of Monk's Cafe Ed Friedland - Legendary Beer Distributor for Philly Don Feinberg - Beer Importer Wendy Littlefield - Beer Importer Bernadette Rose - Partner of Monk's Cafe Fergus "Fergie" Carey - Owner of Fergie's Pub Adam Glickman - Chef at Monk's Cafe Chad Yakobson - Founder of Crooked Stave David Mink - Owner of Samson Street Oyster House Jim Koch - Co-Founder of The Boston Beer Company William Reed - Owner of Standard Tap Brendan Greenwood - Head Brewer of Yards Yvan De Baets - Co-founder & Head Brewer at the Brasserie de la Senne Alyston Upshaw - Epi 39 - Founder of Concrete Blues Natalie Cilurzo - Co-Owner of Russian River Sam Calagione - Founder of Dogfish Head Tom Kehoe - Epi 36 - Founder of Yards Brewing Jesse McCann - Founder of Apex Brewing Rick - Partner of Monk's Cafe Don Russell - Co-Founder of Philly Beer Week Bruce Nichols - Co-Founder of Philly Beer Week Curt Decker - 2nd District Brewing Company _______________________________________ What We Drank? Monk's Cafe Cuvee de Monk's Kriek Oude Gueuze | 5.0% | 2007 Brasserie Cantillon ---------------------------------- V Generations Gueuze | 2023 Brasserie Cantillon ---------------------------------- Rook & Leer Imperial Stout | 11.5% | 2021 Brouwerij De Molen ---------------------------------- 20 Ans D'Amitie Fruit Lambic | 5.0% Brasserie Cantillon ---------------------------------- Bruxellensis Saison | 6.5% Brasserie de la Senne ---------------------------------- PNC (2021) Imperial Stout | 13.3% Firestone Walker Brewing ---------------------------------- 24 Steps Wild Lambic | 6.0% The Lost Abbey ---------------------------------- Monk's Cafe 25th Anniversary Saison | 6.0% Russian River Brewing _______________________________________ STAY CONNECTED: Instagram: @brewedat / @thebrewedatpodcast Tik Tok: @brewedat / @thebrewedatpodcast YouTube: @brewedat / @thebrewedatpodcast LinkedIn: BrewedAt Website: www.brewedat.com
In this week’s episode of AGRI-BIZ, Sarah Heinrich and Rusty Halvorson were on the road to cover several events for National Ag Week, and the International Sugar Beet Institute. Audio with Mike Lundberg and Michael Anderson of Amity Technology, Dr. Tom Peters, sugarbeet agronomist with NDSU/UMN Extension, Dr. Eric Branch, sugarbeet specialist for NDSU/UMN Extension, Harrison Weber, Executive Director of the Red River Valley Sugarbeet Growers Association, and Brenda Elmer, Executive Director at the North Dakota Corn Growers Association. Rusty also talked about HB 1318 in the North Dakota legislature with Elizabeth Burns-Thompson, executive director of the Modern Ag Alliance.See omnystudio.com/listener for privacy information.
Tom Peters NDSU Sugarbeet Agronomist on ISBI
What are the key leadership insights and skills needed as we move into 2025? In this end-of-year episode, Kevin answers listener questions about leadership trends, challenges, and reflections on his latest book, Flexible Leadership: Navigate Uncertainty and Lead with Confidence. Kevin believes that leaders must move beyond rigid leadership styles to embrace flexibility, adapting their approach based on context, team needs, and organizational goals. He also highlights the importance of mindset, skill set, and habit set for leaders. While skills provide the tools for leadership, mindset ensures alignment with goals, and habit set ensures sustained application. Listen For 00:00 Introduction 00:44 Joining the Live Experience 01:06 Flexible Leadership Book Promo 01:57 Introduction of Lisa Ritter-McMahan 02:59 Soft Skills Leaders Need 05:21 Transitioning from Peer to Leader 07:17 Hierarchical Leadership in Government Agencies 09:00 Highlight from Flexible Leadership Book 11:13 What Excites Kevin About His New Book 12:28 Balancing Empathy and Organizational Goals 14:55 Professional Development: Inside vs. Outside Work Hours 17:30 Mindset, Skill Set, and Habit Set for Leaders 20:14 Importance of Flexibility in Organizations 22:32 Clear Communication in Remote Work 25:58 Kevin's Reading Process for Podcasts 30:08 Memorable Moments from 2024 Guests 33:24 What Kevin Does for Fun 34:48 Kevin's Current Reading Recommendation 36:04 Closing Remarks Book Recommendations Flexible Leadership: Navigate Uncertainty and Lead with Confidence by Kevin Eikenberry From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership by Kevin Eikenberry and Guy Harris Thinking in Bets: Making Smarter Decisions When You Don't Have All the Facts by Annie Duke On the Edge: The Art of Risking Everything by Nate Silver Thinking Fast and Slow by Daniel Kahneman The Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work by Zeynep Ton How to Work with and Lead People Not Like You by Kelly McDonald Like this? A Guide to Excellence with Tom Peters This is Strategy with Seth Godin Join Our Community If you want to view our live podcast episodes, hear about new releases, or chat with others who enjoy this podcast join one of our communities below. Join the Facebook Group Join the LinkedIn Group Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Review on Apple: https://remarkablepodcast.com/itunes Podcast Better! Sign up with Libsyn and get up to 2 months free! Use promo code: RLP
Andrew Mernone, COO of HP Tuners, steps out from the sidelines and into the spotlight on this episode of Oil & Whiskey. After enduring plenty of good-natured jabs during Adrienne and Tom Peters' episodes—especially about his Aussie roots—Andrew finally gets his chance to share his side of the story. From HP Tuners' revolutionary tools to his unique perspective on the industry, Andrew dives deep into modern tuning and the evolving car culture.
What is the state of beer bars in America? We checked in with some of the finest publicans in the land for the inside story. Listen in as Tom Peters of Monk's Café in Philadelphia, Dave Blanchard and Neil Callaghan of the Brick Store Pub in Decatur, Georgia, Rose Signor and Andrew Smith of the Silver Stamp in Las Vegas, and Kerri Hoffman of the Beer Study in Durham, North Carolina share insights. For more Drink Beer, Think Beer check out All About Beer.SponsorsPinterEver wanted to brew your own beer but didn't know where to start? No tubs, no tubes, and no science degree required! Skip the confusion and get straight to the fun with the Pinter. Brew your own fresh beer and impress your friends with craft brews from top breweries like Appalachian Mountain Brewing. It's that easy. This Black Friday, you can grab the Pinter and two beer packs (that's 24 pints!) for just $49. Plus, get free delivery when you go directly to try.pinter.com/DBTB or use the code DRINKBEER49. But hurry—stocks are almost gone for the year. Don't miss out—grab your Pinter today and start brewing your best beer yet!Host: John HollGuest: Tom Peters, Dave Blanchard, Neil Callaghan, Rose Signor, Andrew Smith, and Kerri Hoffman. Sponsors: All About Beer, PinterTags: Bars, Non-alcoholic, travel, cellar, service, hospitalityPhoto: John Holl
Adrienne Peters returns to Oil and Whiskey, joined by her father, Tom Peters, legendary designer of the C6, C7, and C8 Corvettes. Together, they discuss Tom's groundbreaking concept car designs, the evolution of the Corvette, and the creative process behind some of the industry's most iconic vehicles. From family inspirations to their roles in shaping automotive history, this father-daughter duo offers an unforgettable look into their careers and passion for design.
Johann Botha: When Agile Teams Become The Reason Agile Fails in Organizations Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When Agile teams push too hard for transformation, they risk becoming the enemy. Johann explains how corporate "immune systems" react against new ideas, even when they're beneficial. What strategies can Agile teams use to navigate organizational resistance and avoid self-sabotage? Johann emphasizes the importance of listening, finding safe spaces to experiment, and avoiding the trap of making Agile seem like an invasive force. Featured Book of the Week: No Rules Rules by Reed Hastings and Erin Meyer Johann shares his journey through influential books that shaped his approach to management, from Tom Peters' Liberation Management to Netflix's story in No Rules Rules. How do these books provide a roadmap for progressive management practices in today's fast-paced world? Johann also highlights key texts like Accelerate by Nicole Forsgren et al., and his own work, Competing in a Digital Future, offering listeners a rich library to explore. [IMAGE HERE] Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome! About Johann Botha Johann joins us from South Africa, helping build digital-age capabilities by developing practical skills to solve problems, grow people, and facilitate difficult change. A long-time proponent of Lean and Agile, Johann consults, coaches, speaks, and writes on the topic. He is also the chief examiner for the EXIN Agile Scrum product. You can link with Johann on LinkedIn and connect with Johann on Twitter.
My guest for Episode #274 of the My Favorite Mistake podcast is Dr. Thom Mayer, the Medical Director for the NFL Players Association, Executive Vice President of Leadership for LogixHealth, Founder of BestPractices, Inc., and Clinical Professor of Emergency Medicine at George Washington University and Senior Lecturing Fellow at Duke University. Episode page with video, transcript, and more. He was recently nominated to the Pro Football Hall of Fame in Canton, Ohio. USA Today named him one of the “100 Most Important People in the NFL.” Tom Peters, the internationally acclaimed leadership guru, referred to his work as “gaspworthy.” Thom's new book is Leadership Is Worthless...But Leading Is Priceless: What I Learned from 9/11, the NFL, and Ukraine. On September 11, 2001 Dr. Mayer served as the Command Physician at the Pentagon Rescue Operation and has served on 3 Defense Science Board Task Forces, advising the Secretary of Defense. Most recently, in 2022, Dr. Mayer helped lead a mobile team to Ukraine, treating almost 350 patients and training over 1,700 Ukrainian medical staffers. In this episode, we dive deep into the world of NFL player safety and the proactive strategies that have been implemented to protect athletes on and off the field. Dr. Thom Mayer shares his insights on the science behind the latest innovations in helmet technology, including the Guardian Cap, and the critical importance of having emergency physicians on the sidelines—a decision that has already saved lives. We also explore the profound difference between leadership as a concept and leading as a daily practice. Dr. Mayer discusses how finding and following your "deep joy" is essential for both personal fulfillment and professional success. He emphasizes the power of learning from mistakes and how failure is not just a part of success, but an integral component of it. Drawing from his experiences during 9/11 and his recent mission to Ukraine, Dr. Mayer offers powerful lessons on resilience, proactive leadership, and the value of engaging with the people who do the work. This episode is filled with wisdom on how to lead effectively in times of crisis and beyond. Questions and Topics: What are your thoughts on the new NFL kickoff procedures and their impact on player safety? Of all the things you've done in your career, what would you say is your favorite mistake? Can you give an example of a time when you deviated from your deep joy, and how do you find deep joy in your professional endeavors? Can you share an example of when you coached someone through a situation where they had deviated from their deep joy? Can you talk about your experience with Damar Hamlin and the importance of being proactive in NFL player safety? Can you share your experiences on 9/11 and the leadership lessons you learned from that day? How did you end up going to Ukraine in 2022, and what motivated you to take on that mission? What would you say to NFL fans who resist changes like the new kickoff rules or the use of the Guardian Cap?
Are you living up to your full potential, both personally and professionally? Today, we dive into the ancient Greek concept of "Areté" and why it's more relevant than ever in the multifamily industry. In this episode of Multifamily Collective, we explore the profound meaning behind the Greek term "Areté," which translates to excellence or virtue. It's about consistently striving for the highest standards in every aspect of life, whether in personal interactions or professional duties. We discuss how this pursuit of excellence can close the gap between where you are and where you aim to be and why maintaining your well-being is essential to reaching this standard. Inspired by thought leaders like Tom Peters, we reflect on the importance of showing up as your best self in every moment, from hallway conversations to critical business decisions. Join us as we challenge ourselves to live up to the ideals of Areté in the multifamily space and beyond. If you're committed to excellence, don't forget to like this video, share your thoughts in the comments, and subscribe for more insights on leadership and personal growth in the multifamily industry. --- Support this podcast: https://podcasters.spotify.com/pod/show/mike-brewer/support
More from Tom Peters and "The excellence dividend" in which he makes the point that culture IS the strategy.
looking at why you should be intentional about your closest relationships. Pulling nuggets from Tom Peters "the excellence dividend"
Pursuing Excellence in Every Moment | Multifamily Collective Imagine how different your life could be if you pursued excellence daily. There's a Greek philosophy called "arete," which means striving for your highest potential in all aspects of life. Embracing this mindset means waking up each day focused on achieving excellence. I admire Tom Peters, a management guru who talks about "excellence in the next five minutes." This concept challenges us to focus on being excellent in the immediate future. However, our emotions often get in the way, hijacking our logic and pushing excellence aside. Emotions can derail our best intentions, whether it's road rage or frustration with a customer service issue. I encourage pausing and thinking about excellence in the next five minutes. When faced with a catalyst, take a deep breath before responding. Consider why a person might be a roadblock and try to think logically about the situation. This slight shift can make a significant difference. Next time you encounter frustrating customer service or deal with traffic, remember to prioritize excellence. Embrace this philosophy and let it guide your actions, steering you towards a more fulfilling and productive life. If you found this discussion helpful, please like, comment, and subscribe for more insights on leadership and multifamily industry trends. --- Support this podcast: https://podcasters.spotify.com/pod/show/mike-brewer/support
Pursuing Excellence in Every Moment | Multifamily Collective Imagine how different your life could be if you pursued excellence daily. There's a Greek philosophy called "arete," which means striving for your highest potential in all aspects of life. Embracing this mindset means waking up each day focused on achieving excellence. I admire Tom Peters, a management guru who talks about "excellence in the next five minutes." This concept challenges us to focus on being excellent in the immediate future. However, our emotions often get in the way, hijacking our logic and pushing excellence aside. Emotions can derail our best intentions, whether it's road rage or frustration with a customer service issue. I encourage pausing and thinking about excellence in the next five minutes. When faced with a catalyst, take a deep breath before responding. Consider why a person might be a roadblock and try to think logically about the situation. This slight shift can make a significant difference. Next time you encounter frustrating customer service or deal with traffic, remember to prioritize excellence. Embrace this philosophy and let it guide your actions, steering you towards a more fulfilling and productive life. If you found this discussion helpful, please like, comment, and subscribe for more insights on leadership and multifamily industry trends. --- Support this podcast: https://podcasters.spotify.com/pod/show/mike-brewer/support
Hello and welcome back! In this episode, I'm thrilled to have a conversation with Nicole Hatherly, an award-winning global brand strategist, international keynote speaker, a leading expert in personal and professional branding - and a lovely friend of mine. Have you ever wondered what it means to build your personal brand - and why you should? Well, Nicole is here to guide us through the answers, including how to do it authentically, ensuring you align your personal brand with your dreams, passions, values, and purpose. Key Takeaways: Understanding Personal Branding: Learn why your personal brand is crucial and how it differs from your professional brand. Aligning with Your Purpose: Discover how to align your personal brand with your core values and purpose for a fulfilling life. Practical Steps to Visibility: Get actionable tips on how to become more visible and articulate your value in any setting. Overcoming Self-Doubt: Gain insights on overcoming self-doubt and embracing your authentic self. Enjoy this enlightening episode as Nicole shares her journey, expertise, and practical strategies to help you build your compelling personal brand. As always, I'd LOVE to hear what resonates with you from this episode and what you plan to implement after listening in. So please share and let's keep the conversation going in the Dream Life Podcast Facebook Group here. Have a wonderful weekend… and remember, it all starts with a dream
Comunicación, Coordinación, Colaboración, Compromiso y Confianza . Y como Aplicarlas en el ámbito de la seguridad y salud laboral puede marcar una diferencia significativa en la prevención de accidentes y enfermedades profesionales. Veamos cómo se pueden implementar estas 5C en nuestro trabajo diario de prevencionistas.
Welcome back to the Multifamily Collective! In this episode, Mike asks: What is the price of greatness? He shares a vital leadership insight: accepting and learning from mistakes is essential to achieving greatness. Whether you're starting from scratch or aiming for the stars, mistakes are inevitable—and they're valuable. Key Insight: The journey from zero to one hundred is paved with trials and errors. Mike emphasizes that every action leads to feedback, which is a crucial learning point, whether positive or negative. This mindset isn't just about making errors; it's about embracing them as stepping stones to success. Inspiration from Tom Peters: Mike discusses the influence of business guru Tom Peters, highlighting the philosophy of rewarding excellent failures and punishing mediocre successes. This approach encourages bold, well-reasoned risks that can lead to significant breakthroughs while challenging complacency in safe, uninspired successes. Leadership Takeaway: Celebrate those who dare to fail spectacularly in pursuit of innovation and scrutinize the comfort of mediocre success. This fosters a culture of courage and creativity, pushing the envelope for your team's achievement in the multifamily and PropTech industries. If you're inspired to embrace failure as a pathway to success, like us! Subscribe for more insights on transformative leadership and effective management in the multifamily sector. We'd love to hear from you—share your experiences with failure and success in the comments below! Stay connected and empowered: Like, Subscribe, and Share today! #MultifamilyCollective #Leadership #TomPeters #PropTech #Multifamily #BusinessPhilosophy #Innovation #SuccessThroughFailure #EmbraceFailure#mikebrewer #multifamilycollective #multifamilymentoring #multifamilycoaching #multifamilypodcast #leadership #OpenAi #multifamilymedianetwork --- Send in a voice message: https://podcasters.spotify.com/pod/show/mike-brewer/message Support this podcast: https://podcasters.spotify.com/pod/show/mike-brewer/support
Rich Gives you 9 innovation thoughts from Business Guru Tom Peters.
Mohnish Pabrai's session with YPO's Mosaic Chapter on March 20, 2024. (00:00:00) - Introduction (00:02:05) - Friendship with Charlie Munger (00:04:22) - Tom Peters; Humans aren't good cloners (00:07:39) - Microsoft (00:09:24) - Berkshire's investment in See's Candies (00:11:18) - Charlie was Ben Franklin reincarnated! (00:16:56) - Charlie's influence over Warren Buffett (00:21:14) - Charlie's mental models; Human reciprocation theory (00:27:40) - Investment discussions with Charlie (00:31:37) - Adam Grant: Give and Take (00:39:50) - Lifetime ban at an LA casino (00:44:07) - Poor Charlie's Almanack (00:46:35) - Charlie's inheritance The contents of this website are for educational and entertainment purposes only, and do not purport to be, and are not intended to be, financial, legal, accounting, tax or investment advice. Investments or strategies that are discussed may not be suitable for you, do not take into account your particular investment objectives, financial situation or needs and are not intended to provide investment advice or recommendations appropriate for you. Before making any investment or trade, consider whether it is suitable for you and consider seeking advice from your own financial or investment adviser.
Several years ago, author Tom Peters asked this question: If there is one thing that you could change – that would fundamentally improve the way you do business, what would it be? On this week's episode, we're offering you one very important suggestion. Hello everyone and welcome episode 128 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week Mark is joined by Erick Anez who says that he had done business continuity for years but always felt like something was missing. It wasn't until he got into risk management that business continuity seemed to feel complete. Erick explains that as practitioners we need to embrace adaptability and flexibility in order to build a program that resonates with our leadership team. He talks about the one thing you may want to do that could fundamentally improve your practice, and that is – really knowing the business. According to Erick – it's our responsibility to do so. Be sure to follow The Resilient Journey! We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.
The online business world has seen some major shifts in the past few years, but one thing hasn't changed: the power of a strong personal brand. Today's guest on the podcast is Personal Branding Pioneer William Arruda. William is a branding consultant, speaker, and one of the world's leading authorities on the topic of personal branding. He is the bestselling author of Digital YOU, Career Distinction, and Ditch. Dare. Do!, as well as a senior contributor to Forbes, where his column has received over 20 million views. His company Reach Personal Branding has 1,000+ certified coaches in 49 countries and their products are used by nearly two million people worldwide. The Evolution of Personal Branding When William founded his company in 2001, most companies were hesitant to invest in personal branding. Digital marketing wasn't a consideration. Instead, William helped his clients book speaking gigs and tell better stories. Around 2010, when LinkedIn started to take off, people started thinking more critically about how they showed up online. At the same time, organizations began to invest more in their employees. The rise of Diversity and Inclusion invited everyone to bring their authentic selves to work. The last major shift was the increase of purpose-driven entrepreneurs–those who start their businesses not just to make a profit, but because they want to create a positive impact in the world. Now in the age of AI and influencer marketing, new trends are beginning to emerge. Tips for Personal Branding in 2024 and Beyond Technology has come a long way since William started his company in 2001, but personal branding is more important than ever. When AI can create content in minutes, it's the human side of your brand that makes your business stand out. Consumers want brands that are real and believable. There's a common misconception that to grow your business online, you need to gain more followers or post more often–but that's not what people connect with. At the end of the day, it's more important that you tell stories and have a message that resonates with your audience. William predicts that the most successful businesses will be those that marry the personal brand of their founder(s) with the company brand. Enjoy this episode with founder William Arruda… Quotes “In 1997, I went to my assistant's desk and Fast Company magazine was on it. It was The Brand Called You Manifesto by Tom Peters, that was the cover story. I read the article, I put it down, and I said I'm going to start the first-ever personal branding company.” “I had no intention of being an entrepreneur.” “I was talking to anyone I could, literally, about personal branding. I took any speaking opportunity I could get–most of them were free. I would literally talk to anyone about the topic and that was my thing. Somebody needed to get personal branding to be known and it seemed like it was going to have to be me.” “My connections have been the most valuable. Connecting on a real deep, human level–and I could probably be even more successful than I am if I did more networking.” “I devoted a year and a half to answering one question: what does it take to captivate online?” “My fear is that it [AI] will give people permission to be someone they're not because technology can create that for them.” “I think that's the biggest misconception now is that it's all about size and volume and not about value and quality and a focused audience–the smaller you make your target audience, the larger your brand will be.” “People believe people, they don't believe companies.” “Personal branding is more important than ever as there are more and more people moving from the corporate world.” Links mentioned in this episode: Visit William's website: http://www.williamarruda.com Connect with William on LinkedIn: https://www.linkedin.com/in/williamarruda/
In this week's episode of Agri-Biz, Sarah Heinrich talks with Carson Klosterman of the ND Corn Utilization Council about his recent trip to explore corn trade in Bangladesh. Rusty Halvorson talked with sugarbeet agronomist Tom Peters of NDSU/University of Minnesota about early weed pressure this season, and Cody Bakker of Southern Minnesota Beet Sugar Cooperative talks about last year's harvest and how the piles are doing in this winter's mild weather. William Aderholdt of Grand Farm talks about their lineup of field days this summer, and NDSU Extension hosted a Getting It Right in Canola webinar this week. Plus, another installment of "Auction Talk with Steffes Group" - featuring AgCountry Farm Credit Services Market Vice President Nicole Erickson and Max Steffes. Those stories and more!See omnystudio.com/listener for privacy information.
Leadership isn't just about success; it's about impact. Jack Welch's financial-driven approach and Elon Musk's struggles with interpersonal relations showcase the pitfalls of traditional leadership. Tom Peters, best-selling author Thinkers50 inductee into the hall of fame, argues for a shift towards nurturing growth and fostering a positive work culture. In this leadership spark, Tom talks about the difference between being remembered for what you did at work and who you were as a person. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: https://greatleadership.substack.com/
We love hanging out with Tom Peters and have now made it a tradition to sit down with him once a year. Since we first had him on the podcast, he has become a dear friend and huge resource. He has seen it all. Every time we sit down we lift another layer from his experiences. Tom opened his first bar in his mid-20s and now owns one of the best barbecue restaurants in the northeast, attracting customers from all along the east coast. Holy Que recently added a state of the art food truck that is serving the same quality food at all your local breweries, concerts, sporting events and private events. https://www.holyque.com https://www.instagram.com/holyquesmokes WEBSITE || https://www.noprisonerspodcast.com || Follow Us on Instagram || https://www.instagram.com/nopris0ners https://www.instagram.com/revivalbuit https://www.instagram.com/gilmartobar || SPONSORS || https://www.revivalbuilt.com || SHOP OUR MERCH || https://www.noprisonerspodcast.com/shop --- Send in a voice message: https://podcasters.spotify.com/pod/show/noprisoners/message Support this podcast: https://podcasters.spotify.com/pod/show/noprisoners/support
CEO Podcasts: CEO Chat Podcast + I AM CEO Podcast Powered by Blue 16 Media & CBNation.co
In the CEO Podcasts episode titled "IAM008 - Entrepreneur Develops an Active Solution for Deskbound Employees," the guest is Patrick Harrison, a Kinesiologist and designer of CoreChair. With a background in designing specialized seating solutions for individuals with mobility challenges, Patrick developed this innovative active sitting solution for deskbound employees. Key Points: Background: Patrick's first successful business focused on designing specialized seating solutions for individuals dependent on wheelchairs for mobility. In 2008, he used his experience to create CoreChair, an active sitting solution for deskbound employees. CoreChair: This product aims to reduce health risks associated with prolonged sitting, such as back pain and metabolic disorders, by encouraging active sitting. CEO Hack: Patrick suggests using peer networks, especially on LinkedIn, Google, and the book "Thriving on Chaos: Handbook for a Management Revolution" by Tom Peters to inspire and support business growth. CEO Nugget: Patrick's advice to entrepreneurs is to take excellent care of customers because they are crucial to your success. CEO Defined: As a serial entrepreneur, Patrick sees a CEO as someone who understands how to make key decisions, pivot when necessary, and implement those decisions effectively. Previous Episode: entrepreneur-develops-an-active-solution-for-deskbound-employees Check out our CEO Hack Buzz Newsletter–our premium newsletter with hacks and nuggets to level up your organization. Sign up HERE. I AM CEO Handbook Volume 3 is HERE and it's FREE. Get your copy here: http://cbnation.co/iamceo3. Get the 100+ things that you can learn from 1600 business podcasts we recorded. Hear Gresh's story, learn the 16 business pillars from the podcast, find out about CBNation Architects and why you might be one and so much more. Did we mention it was FREE? Download it today! Transcription: The full transcription is only available to CBNation Library Members. Sign up today!
In this bonus Q&A with Michele, she shares:Her proudest moment and biggest failure in her career so farA trend that she is following in Talent Development right nowThe biggest challenge she sees in Talent Development todayBooks that have made a big impact on her lifeOne piece of career advice she has for youA surprising anecdote from Michele's time as a backup singer for the musical legend, Ray Charles. Stanford grad Michele Moreno became a staff writer for business guru Tom Peters and on 2 best-selling books by Guy Kawasaki. But she dreamed of acting, packed her life into a U-Haul and learned from every Hollywood hard knock.She won roles on FX's The Shield, ABC's Boston Legal, and NBC's Parenthood, sang backup for soul legend Ray Charles and spent 10 years as an award-winning multimedia producer.Now an award-winning communication and storytelling strategist, she's helped thousands become clear and compelling with 80+ appearances worldwide. She's a recipient of the Growthspace Top Expert award and a member of the Forbes Coaches Council.Connect with Andy Storch here:WebsiteLinkedInJoin us in the Talent Development Think Tank Community!Connect with Michele Moreno:LinkedInWebsite
Michele has a wealth of experience in boosting leadership and communication within organizations. She'll be sharing practical tips on giving feedback, using nerves to enhance your performance, and the power of storytelling in presentations.Expect a down-to-earth discussion on career growth, adapting to technology like AI in the workplace, and the key skills you'll need to thrive in the future. You will also learn:How to use storytelling and visualization to engage and lead teams effectively.The power of data in storytellingThe importance of understanding your audience, and techniques like the 1-minute business story framework.Stanford grad Michele Moreno became a staff writer for business guru Tom Peters and on 2 best-selling books by Guy Kawasaki. But she dreamed of acting, packed her life into a U-Haul and learned from every Hollywood hard knock.She won roles on FX's The Shield, ABC's Boston Legal, and NBC's Parenthood, sang backup for soul legend Ray Charles and spent 10 years as an award-winning multimedia producer.Now an award-winning communication and storytelling strategist, she's helped thousands become clear and compelling with 80+ appearances worldwide. She's a recipient of the Growthspace Top Expert award and a member of the Forbes Coaches Council.Connect with Andy Storch here:WebsiteLinkedInJoin us in the Talent Development Think Tank Community!Connect with Michele Moreno:LinkedInWebsite
Tom and Dan talk to Tom Peters from Monk's Cafe about their very special collaboration with Cantillon and why that beer is so special not only to the beer world but to him. He also talks about the special event they had with Shaun Hill of Hill Farmstead. We run through some of the numbers from Untappd's year end review and talk about some upcoming brewery openings in New Jersey. Chase from Top Beer Drops stops by to talk about the top beers of the last week and of course we talk about some local releases that caught our eye.
In this episode, we talk branding, influencers, gaining and working with corporate sponsors, marketing, and social media for photographers and artists. What is branding and what isn't? How important is consistency and authenticity? What should photographers do and not do on social media? How to market yourself. Plus a lot more.Joey Lopez is the Director of Brand Marketing at Lexar. He launched the Lexar Influencer Program, working with renowned photographers and videographers to increase brand awareness. Joey has been responsible for creating digital and social media content and managing PR and event planning for Lexar's key product launches and trade shows.Joey is also an accomplished portrait and wedding photographer.Notable Links:Joey Lopez WebsiteJoey Lopez InstagramThe Brand Called You by Tom Peters, Fast Company, 1997Seth Godin's Blog*****This episode is brought to you by Lexar.For more than 25 years, Lexar has been trusted as a leading global brand of memory solutions so they know first-hand just how quickly content is transforming our world.Their award-winning lineup performs second-to-none and includes professional memory cards, card readers, and solid-state drives for creators of all skill levels.Whether shooting photos, capturing video, or transferring content on the go, Lexar provides the quality and performance you can rely on to get the shot with confidence.I've been using the Lexar Professional CFexpress Type B GOLD memory cards with my Canon mirrorless cameras for years and they deliver the blazing speed and durability for the extreme weather conditions I encounter anywhere in the world.To learn more about Lexar memory solutions, visit www.lexar.com.*****This episode is brought to you by Kase Filters. I travel the world with my camera, and I can use any photography filters I like, and I've tried all of them, but in recent years I've landed on Kase Filters.Kase filters are made with premium materials, HD optical glass, shockproof, with zero color cast, round and square filter designs, magnetic systems, filter holders, adapters, step-up rings, and everything I need so I never miss a moment.And now, my listeners can get 10% off the Kase Filters Amazon page when they visit.beyondthelens.fm/kase and use coupon code BERNABE10Kase Filters, Capture with Confidence.
Our guest this week--on a Classic Rewind episode--to share a few thoughts on this topic is management great, Tom Peters, who is the co-author of In Search of Excellence—the book that changed the way the world does business and is often tagged as the best business book ever written. He changed things up by laying down several great pieces of advice...and we relished them all. TOPIC: How to Amp Up Business Through Extreme Humanism GUEST: Tom Peters CONNECT: Website:TomPeters.com Website: ExcellenceNow.com Blog: Innovation Latest Book: Extreme Humanism Email: tom@tompeters.com Linkedin: Tom Peters Twitter: @tom_peters. TOM PETER'S BIO: Tom Peters is co-author of In Search of Excellence—the book that changed the way the world does business and often tagged as the best business book ever. Eighteen books, over 10 million copies and thirty-five years later, Tom is still at the forefront of the “management guru industry” he single-handedly invented. He has since written over 600 syndicated columns. What's new? A lot. As CNN said, “While most business gurus milk the same mantra for all it's worth, the one-man brand called Tom Peters is still reinventing himself.” Tom's bedrock belief: “Execution is strategy—it's all about the people and the doing, not the talking and the theory.” In November 2017, Tom received the Thinkers50 Lifetime Achievement Award. RESOURCES: The Black Whale - TheBlackWhale.com Evergreen Podcast Network - EvergereenPodcasts.com Thoughts That Rock – ThoughtsThatRock.com Certified Rock Star - CertifiedRockStar.com Booky Call - https://www.bookycall.com Booky Call - Book Review App on Apple - Apps.Apple.com Booky Call - Book Review App on Google Play - Play.Google.Com Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com Culture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.com Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com Cannonball Kids' cancer – CannonballKidscancer.org Big Kettle Drum - BigKettleDrum.com Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com Jeffrey Todd “JT” Keel (Show Music) - JT Keel Learn more about your ad choices. Visit megaphone.fm/adchoices
The Reality Distortion Field. Guy "Bud" Tribble was Vice President of Software Technology at Apple Inc. As Apple was developing the first Macintosh computer in 1981, Bud used the term to describe Apple's founder Steve Jobs. The term seems to have originated in a 1966 episode of Star Trek when it was used to describe how the aliens encountered by the crew of the starship Enterprise created their own new world through mental force. It seems the great thinkers who are doers, like Steve Jobs, embrace (and enjoy) living in the reality distortion field of their own making. That is, they see things the rest of us don't. Vivid imagination coupled with obsession drive produces the likes of Steve Jobs and Elon Musk. Is it distortion though? It is when compared to the current state. Coupling the term "reality" to it makes it seem as though it's delusion. Something that's inaccurate, or unreal. Not true to the reality. Like a photograph that's distorted. Or the lenses in a pair of mis-prescribed glasses. The achievements of self-driven maniacs to build great things, or to solve complex problems don't seem to the result of delusion though. Rather, they seem to be imagined by people capable of seeing what the rest of us can't. Yet. “No great mind has ever existed without a touch of madness.” ― Aristotle The madness is subjective. What appears as madness to one feels ordinary to another. “The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.” ― George Bernard Shaw, Man and Superman I think that term better conveys the truth, unreasonable. It's less of a reality distortion field and more of an unreasonable - or beyond current reasoning - view of what is possible. It's a reality bending field where the unreasonable man adapts or bends the current reality into a new, improved future reality. Then continues to do it over and over again. Apple is introducing the iPhone 15. I'm currently producing today's show on a 2023 Apple MacBook Pro. Nevermind that just this week Apple introduced some brand new MacBook Pro models. In 1984 I purchased the first Apple Macintosh computer. That was then. This is now. Not even Steve Jobs, in 2011 at the time of his death, could have imagined the current technology. Had he lived, he most certainly would have figured it out though - and who knows what bigger, better products may have emerged under the Apple brand name? Steve Jobs died 12 years ago (October 5, 2011). Who knows what he may have imagined? Or what things he may have seen as persisted in trying to bend the present technology to fit his vision? It's what unreasonable men do. Mostly, unreasonable people find a way, not an excuse. We embrace different degrees and characteristics of unreasonableness as we navigate the various chapters of our life. “Only those who will risk going too far can possibly find out how far one can go.” ― T.S. Eliot How unreasonable are you? And in what ways - or about what things - are you unreasonable? Are they positive or destructive? Some of the titans of innovation have been so focused on what they see and what they want that others around them pay a high price. Sometimes, it's a price willingly paid. For example there are stories of high level employees of Apple and other high-performing companies where they burned out due to the intensity, pressure and elevated expectations. Opting for employment elsewhere, some experience boredom though because the pace is slower, the expectations lower and the strain much less difficult. In the absence of those things that burned them out they realized there was a void in their daily joy so they returned back to the company from which they resigned. Is that unreasonableness positive or destructive? Maybe both. There are other stories of these mono-maniacs on a mission (Tom Peters coined that phrase in "In Search of Excellence") who...
What's the difference between Compliance Excellence and Contextual Excellence? Is one better than the other? Which one does a Deming organization pursue? In this episode, Bill Bellows and host Andrew Stotz talk about the variety of types of excellence, and why they matter. TRANSCRIPT 0:00:02.7 Andrew Stotz: My name is Andrew Stotz and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today, I'm continuing my discussion with Bill Bellows, who has spent 30 years helping people apply Dr. Deming's ideas to become aware of how their thinking is holding them back from their biggest opportunities. The topic for today is episode 11: In Search of Excellence. Bill, go ahead, take it away. 0:00:28.9 Bill Bellows: All right. So, as I've been doing for the last few episodes, I like to go back to the prior episode. Because I listen to these again and again and again. Oh, there's other things I wanna say. [laughter] Remember the title of the last session, Andrew? 0:00:46.1 AS: Well, that depends. [laughter] The title was, It Depends. 0:00:50.7 BB: Alright. Alright. So you know I'm fond of that phrase. So I wanna... I thought of after, you know, in the last couple weeks is, I took a class in program management at a big university in Greater Los Angeles. I mean, it could have been anywhere, but it was in Los Angeles, and there were 25, 30 people in the room, maybe more, from around the world coming into this university. It was a three day program, you know, like, $1,800. $1800. I had just joined a department called The Program Management Office, and I thought, I should go find out what program management is it all about? I had some ideas, but I thought, "I want to go take a real class on this." The class was presented by an aerospace veteran in project management. He had been involved in major programs with Hughes, installing, you know, working on airports around the world and other DOD stuff. 0:01:48.6 BB: And I mean, he was, he was a very interesting guy. I got there early every day looking, I was hoping there'd be an opportunity I could start a conversation with him, have lunch with him, that never happened. But three days long. And so, on the second day, he threw out a question to the audience, and people are sitting in a... It's kind of an amphitheater, with the rows were kind of curved. So he throws out a question to the audience and the guy in the front row answers, "it depends." [laughter] And the instructor very deliberately walked from the front of the room, a good 15 feet without saying anything, just walked right at that person in the front row, you know, all at the same level, gets right in his face and says the following, Andrew, are you ready? 0:02:47.6 AS: I'm ready. 0:02:48.6 BB: He says, "Are you an attorney?" [laughter] And I thought to myself, "All of that for the answer, "it depends," really?" And so, [laughter] later that afternoon, somebody asked the instructor a question, "Hey, what if you're in a situation where you gotta deal with blah, blah, blah, blah, blah, this, this, this, this, this, how would you handle that?" 0:03:17.3 AS: And for the listeners out there, you know the punchline here, come on, give it to me. What did he say? 0:03:23.5 BB: No, here's what he said. He said, "Well, if it involves this, I would do this. If it involves that, I would do that." And so, what did I say, Andrew? 0:03:42.6 AS: What did you say? What do you mean? 0:03:44.7 BB: I bit my tongue. 0:03:45.9 AS: Oh, you didn't say anything when he said that? 0:03:48.6 BB: Because what he just said was, "it depends." 0:03:50.4 AS: “It depends” in another way. 0:03:52.8 BB: Yeah. He found another way to say “it depends.” So it was also... 0:03:56.0 AS: He sounded kind of smart, you know, well, let's just narrow it down to two potential options. 0:04:00.8 BB: “Are you an attorney?” Yeah. But he still... What he was still saying was, it depends on the situation. 0:04:09.3 AS: Yep. 0:04:09.8 BB: And I just thought... I mean... And not that I didn't mind that answer, but I was just dumbstruck as to why he was so emphatic in challenging this answer, "it depends"? And I just thought, again, I never went up and asked, but I just thought, I wasn't sure it was gonna go anywhere. So anyway, so I wanted to throw that out. Going back a couple episodes, I wanna talk about metrics and KPIs and point out that there's nothing wrong, I mean, we're not saying KPIs are bad. What we're talking about is, when KPIs are used as goals and in a way that unnecessarily drives the organization in different directions, but if a KPI is just a metric of how we're doing in sales, that's one thing. 0:05:03.7 BB: But if the metric is, I want sales to be this number, and I go to people in procurement and say, "I want you to cut back on procurement," you know, we can end up with a conflict. You know, I had a woman in class once who worked for a gym, health club. And her job was to sell memberships and get on the phone every day, sell memberships, sell memberships, sell memberships. And she told her boss, she says, "Now, if I do a really good job, lines will form if we don't get more equipment. So, while I'm doing this, shouldn't we be working on that?" And her boss' attitude was, "You keep working on that and don't worry about that." So what she realized, it was just a revolving door of replacing old people with new people. They were just managing the parts in isolation. But another thing I think we had agreement on, you know, also had agreement on KPIs is it's... We're not saying there's anything wrong with metrics, but in organizations where we've worked, we've seen people drive change with, "give everybody a KPI." 0:06:17.5 BB: We could have great ignorance of variation. We have... Leading to dissolution of, just increased separation of organization. What I'm also reminded of is a quote that Dr. Deming used to use of his statistician colleague, Lloyd Nelson, who said, "the most important numbers used to manage an organization are unknown and unknowable." And one example from when I worked for Boeing is a good friend of mine was at the Boeing Leadership Center and there was a big emphasis at that time on what's called the Economic Profit Calculator. Making sure that business decisions close. They were not gonna build the next generation airplane unless they've got all the sales lined up and you have to have closure and closure within some timeframe, and that person came out. 0:07:12.4 BB: That was the big driving change in that era. Well, right after that presentation by somebody senior, the Chief Operating Officer, Harry Stonecipher presented. And what was near and dear to Harry at that point was something he started when McDonald Douglas was separate from Boeing, then Boeing bought McDonald Douglas, and he was really big on an education program that allowed anyone to pursue any degree, all reimbursed. So if he wanted an AS degree, a Master's degree, a law degree, not only were they paying for the degrees, but there were people getting a Bachelor's and then getting a Master's in Science and a MBA, so he just go at it, go at it. And he's very proud of that. 0:08:00.5 BB: So, my friend Tim is listening to all this and he says, "This afternoon, we heard from so and so in finance about Boeing business decisions needing to fit into this Economic Profit Calculator, how does your education reimbursement program fit into that model?" And his answer was, I thought really profound, he said, "there are some things you just do." And to me that fits in with Deming saying, you can't measure the price of education. We brought an instructor in, we had you away for so many hours... 0:08:34.6 AS: You can measure the cost. 0:08:36.1 BB: And so, we can put some numbers on it. But what are the benefits? The benefits show up in the future. So I really admire that Stonecipher's answer was, I think very much in keeping with Deming is, we're gonna spend money on education. So, I just wanna throw that out for in terms of metrics and what not. 0:08:52.9 AS: And I would just throw in my thoughts on KPIs, which has gotten stronger and stronger over the years, and that is that, I really think people should stop KPIs. And the reason why is, because I think they've gotten to the point where it's just so misused and so, people are so reliant on it. Now, I know that that's an extreme view and so... But I say it to also challenge people to think about it, but if you can't stop the KPIs, then I would say the most important thing from my perspective, is make sure that compensation is not linked to the KPIs. Which of course, people will come back and say, that's the whole point of KPIs. [laughter] 0:09:44.4 BB: Exactly. 0:09:44.5 AS: And if you remove compensation connection to KPI, and instead of that, you use coaching and working with your team, and you have metrics of what you want to achieve as a company, as an organization, as a department, and you look at those metrics... Nothing wrong with that, but it's when you bring in the personal, particularly the personal incentive or the division incentive that can then sub-optimize... Can optimize a part of the organization, either an individual or a department, and therefore, sub-optimize the total. 0:10:22.0 BB: Oh, yeah. If you tie those metrics... Yeah and that becomes the... What makes them sinister, when you provide that incentive that... And I'm sure we've both seen people given incentives and they're not gonna leave, what I tell people is, they're not gonna leave a penny on the table, whether it's get rid of that division, lay off so many people, they are going to achieve that metric, because there's money on the table and in the way of that problem. 0:10:55.2 AS: And for those people who are listening or viewing, who feel like, "My God, what would I do if I don't have KPIs, because that's kind of the way we've been managing?" The first thing is, I would say is that, if you know that... So first, talk to your staff, because once you go out and talk to the people in the company, you realize that almost nobody is in favor of KPIs, because they're being manipulated in many ways and they all see it. But if you know in your heart that it's not the right thing to do, my argument is, don't wait to stop doing the wrong thing until you know what the right thing is. You know? Stop... "I don't wanna stop beating my child, because I don't know the other way to do it." [laughter] No. Stop beating your child today, that would be a first step. Don't worry about what it is you're gonna do next. Anyways, that's enough on KPIs. 0:12:00.4 BB: You've reminded me of a story that's coming to me, but it's not coming in loud and clear, so I made a note, I'll share it next time 'cause you're gonna love it. I wanna give an example of what, of what, of what a narrow focus on KPIs can do. Just a couple of little ones, that are, you just can't make these up. In 1999, while at Rocketdyne, there was a focus on reducing costs. And this is, all organizations have these stories. And this is one I use to talk about in class all the time. So I don't think anyone's gonna be offended. Hopefully they'll laugh more than be offended by it. 0:12:37.9 BB: So there's a big focus across the company of reducing cost. Reducing cost. What do people do in a non-Deming organization? They look at cost in isolation. Where I wanna reduce the cost of this, not look at how it affects the others. And so, at that point of time, again, we're talking over 20 years ago, all the documentation to make every space shuttle main engine was on, was on paper. Every page used to fabricate the engines on paper. And there were page by page instructions of manufacturing to do this, do this, line by line by line, and on every line it might say, torque this bolt to 55 inch pounds, and it was stamped by me, the mechanic, and by you the inspector. Boom, boom, boom. 0:13:28.2 BB: So if NASA ever wants to know, was that bolt torqued on that engine on... And we have all the documentation. Guess how many pages of documentation there are? Nowadays it's likely all electronic, but in that day it was all paper. Guess how many pages of documentation for every single space shuttle main engine of which they're on the order of 18 made? Take a wild guess. 0:13:55.9 AS: Gosh. I'm just thinking thousands. 0:14:00.5 BB: 18,000 pages of documentation. So Andrew, that's like, 60 3-Ring Binders and I mean, 300 pages in a 3-Ring Binder, right? So imagine every engine's got 60 3-Ring Binders. So in 1999, all the pages in those books are on card stock heavy... Card stock paper, heavyweight paper, right? And why is that, Andrew? Because these are a storage document, right? So, I kid you not, one week I'm doing a class, you know talking about paradigms of variation and all the things we've been talking about. And somewhere in the conversation, somebody mentions that the card stock paper was replaced by lighter weight photocopy paper. And then, the person mentioned that, shared that, as a result of that, in the use of these 3-Ring Binders, the pages were falling out. [laughter] 0:15:05.4 BB: And when I... And then the person went on to say... 0:15:07.1 AS: Oh, that's okay. 0:15:09.3 BB: Oh, no. Hold on, Andrew. So, as a focus on reducing costs, the heavy card stock paper is replaced by a lighter weight paper. The pages are falling out. So when I asked the guy, what are we doing with it? And the answer was, we're putting hole reinforcement circles on the pages to put them back in the binder. 0:15:34.2 AS: Absolutely. 0:15:35.1 BB: Right? And so, for those who don't know, hole reinforcement circles are little circles about the size of a, of a cheerio that get put on either side of the sheet of paper... 0:15:46.9 AS: With adhesive on the back of it. 0:15:48.1 BB: And it's a heavy cloth to keep it from pulling up. So, I mentioned that a couple of days later to some colleagues and they looked at me like I was from Mars. They're like, no, I mean, you've got some great stories, Bill, but they weren't buying the story. So the following week in class, [chuckle] I said, Hey, last week somebody mentioned, anybody know anything about that? And the guy in the front row, not only does he nod and say, yeah, he pulls out of his box a roll... Pulls out of his pocket a roll of like, 300 of these. And I said, so, this is really going on. He says, Bill, I go through a box of these a day. 0:16:29.9 AS: Oh, my God. 0:16:34.5 BB: So when you focus on the cost of the paper and forget that the paper is actually a storage document, not just a sheet of paper, you end up with hole reinforcement circles as a solution. Now... 0:16:46.1 AS: And the cost of the circle, the reinforcement, hole reinforcement adhesives that you put on and the cost of the labor that's spending time doing that by these high value added people. 0:17:04.6 BB: Well, and I also realized, if the space shuttle is on the pad and ready to go, fueled, if you're in that window and something comes up and somebody in NASA calls up Rocketdyne and says, we need to know for the second engine in that vehicle, if this work was done? If this work is done? If you delay the launch, if you're in the window, the vehicle was fueled, it's like a million dollars a day. So imagine going to the binder and the phone call back is, we can't find that sheet of paper. So this is... 0:17:46.8 AS: That was on page 47. I've got 46. 0:17:52.7 BB: We've got 40... 0:17:53.3 AS: And I got 48. 0:17:55.5 BB: So, but I use that. Okay, well, pre-pandemic, I was doing some training in New Zealand at a university. I needed to staple... I needed... [chuckle] I needed to staple these documents together. And so, the instructor who was hosting us, said, "What do you need?" I said, I need staples. So he goes to his office, comes back five minutes later, gives me a couple reams of staples and I go to put them in the stapler. And he says, "You're using these?" I said, “yeah, I'm using them.” He said, “wait.” He says, "Let me go get the good staples." I said, [chuckle] “what do you mean?” He says, "The university buys us really cheap staples. So all of us in the faculty keep a private stash of good staples. Let me go get the good staples." Right? 0:18:48.8 BB: You can't make up... Right? This is little stuff. All right. So now I wanna get to what Dr. Deming said last time I used a quote from Dr. Deming about it would be important for people to work together. And what I share in some of my seminars is an Aesop fable, from Aesop the Greek fablist. So we're talking like, 500, 600 BC and the particular fable I referenced is the four oxen and the lion. Are you familiar with that one? 0:19:23.7 AS: No. 0:19:25.1 BB: Okay. Well, I came across this, because I was doing some research on the expression "United we stand divided we fall." And I'm thinking united, divided, I'm thinking Abraham Lincoln, Civil War and to come up with, no, that's the punchline for Aesop's Fable about the four oxen and the lion. And the storyline goes that these four oxen would stand looking outward with their tails connected. That's the united we stand, they looked outward and the lion would circle them, but the lion couldn't do very much, because we're protecting one another. And then when the oxen broke rank, the lion jumped in and ate them. So the united we stand divided we fall. So the reason I use that is, I'm not proclaiming that Dr. Deming is the one who figured out the importance of teamwork. [laughter] I think that was figured out a long time ago. I look at what Dr. Deming's work is about - is helping us understand what are the obstacles to what I think we all really want. But I don't think he... So when he references teamwork, that's an old concept. That's why I like to use the Aesop fable, as it goes back a long way. 0:20:41.3 AS: Yeah. 0:20:42.2 BB: All right. But in terms of division, I'm gonna share from Russ Ackoff one of the many things I learned from him and that is that the adjective in front of the word "problem" is divisive. And so, when I worked in Connecticut for the jet engine company, we're making 120 tank engines a month, 1500 horsepower $300,000 each. And at least once a year there'd be an issue. We gotta stop production. Which would lead to the conclusion that it's a design problem in which case manufacturing did what, Andrew? 0:21:24.5 AS: Not sure. 0:21:25.1 BB: Breathed a huge sigh of relief. 0:21:26.7 AS: Not our problem. 0:21:28.4 BB: Or if it's not a design problem, it could be a manufacturing problem, in which case engineering said... And the engineering people felt slighted, because the president of the company was a manufacturing person. And so, what I saw was, yeah, as soon as you define the problem from that vantage point, then it's stuck on someone. And everybody else just says, whew! Thankful it wasn't us this time. So, I wanna share from Russ, what if we aren't so divisive? 0:22:02.4 BB: So Russ has a really neat story going back to, could be the '60s and you'll know by the punchline the timeframe. So at that point in time he was invited to GE's Appliance Center in Kentucky and he brought a graduate student with him. And he said, in the room, in the center of the room of this conference table, they're discussing this issue they're having. And around the perimeter of the room are all the major appliances that GE is selling at the time from refrigerators, freezers, stoves, washing machines, dryers, they're around the perimeter. And the issue they're facing is, what is labeled a "forecasting problem." And store owners are complaining that when the people are coming in to buy the appliances for the kitchen, they need to remodel the kitchen, they need a new refrigerator, they need a new washing machine, I mean a dishwasher and a stove. 0:22:54.2 BB: They need those three. And the forecasting issue is they come in and we only have two of the three, or we don't have the right... We don't have the matching colors, the matching styles. And so, that's why we're losing sales to the others. And we needed a better forecast. And in addition to having the right colors and the right model, another feature in that timeframe was the refrigerator door had to either open from the left or open from the right to match the configuration of the kitchen. So you may have the right... All three are right, but now you've got a left-handed door and the refrigerator needs a right-handed door. Oh. All right. So the graduate student upon hearing this uses a Swiss Army knife, Russ said, to take a door off of the refrigerator and said, have you ever thought about a reversible door design? 0:23:49.1 BB: And so, the reason I share that story for our audience is, that's what happens when you involve design in a solution to a forecasting problem. You get their inputs. And so, anything short of that, when we, when we focus on a manufacturing problem, only invite manufacturing, not invite others and as is prone in a non-Deming organization you end up with solutions that don't involve the others. And so, I just wanna throw that out that these are... The everyday things we do in organizations to divide. Alright. So now let's talk about the featured movie tonight. 0:24:27.3 AS: Yes. 0:24:27.8 BB: In Search of Excellence inspired by the book by Tom Peters and Robert Waterman. Correct? 0:24:35.3 AS: Yes. 0:24:35.9 BB: Roughly '82, '83 timeframe. And so, Dr. Deming's work has been known for a couple years and Tom Peters and Waterman wrote a book talking about... There's US companies doing excellent work, so let's go look at them. So at Dr. Deming's last seminar there were three assistants helping him. He was very frail, he was in a wheelchair, ended up dying 10 days after the seminar ended. And I think I mentioned sitting next to me for all four days was a rabbi praying for him. So, Dr. Deming is very frail in the wheelchair the entire time, when he would get fatigued, he'd be wheeled off the stage. One of these three assistants would come up and pick up the pace. Couple hours later Dr. Deming comes up. And so, during one of the breaks I went up and introduced myself and, to them. And one of them told me that... 0:25:30.0 BB: You know, he traveled with Dr. Deming. He was one of what's called a Deming Scholar. So at that point of time, there was a cadre of people that would travel with Dr. Deming if he was doing a seminar or he's at GE headquarters, wherever he was that week, this cadre came with him. So he said, somebody once in one of these sessions, said to Dr. Deming, “what's the difference between Jerry Falwell and Tom Peters?” And he says, Dr. Deming says, “who's... Well, who's Jerry Falwell?” And he says, “oh, he's a Baptist minister.” He says, oh, he says, so. 0:26:02.8 AS: A very famous one at the time. 0:26:05.0 BB: Very famous Baptist minister. And he says, “so what's the difference?” Dr. Deming says, so what's the difference? He says, "Jerry Falwell has a message." And so in that timeframe, I remember... I used to remember... And you likely watched these as well. So Tom Peters would be working on his next book and whatever the theme of the book was, he's doing research. And I give him credit. I mean, he's a Stanford Business School graduate. He's doing all the research, incredible at marketing. So he picks a topic, does his research, writes the book, goes on PBS to do this presentation with a thousand people in the room. And he's using real life people and companies to tell this story one at a time, one at a time, one at a time. So I thought, well, what if Tom Peters was to write a book about how to live to be a 100? Well, what do you do, Andrew? You've got to go find people who are a 100, right? 0:27:05.3 AS: Yeah. 0:27:06.2 BB: You can go find them, right? 0:27:07.1 AS: Yep. 0:27:07.8 BB: And so, I used to imagine that if Tom Peters is, you know, writing a book about how to live to be a 100, he's gonna go... The recipe is find the people, find the successful companies, go research them, a chapter on each one of them. Each of them comes up and presents. And so, there we are on PBS and the first guests that come out are a 101-year-old gentleman. And he comes out and he's chain smoking and he explains that, how does he live to be a 100? He says, well, "you...smoking is good, cigars sometimes, shots of Old Granddad and that's how you live to be a 100." And then next we have the sisters, live together, twin sisters, never married, lived together their entire lives, don't drink a thing, teetotalers, and that, you know, vegetarians. And so, you say, oh, so that's how you live to be a 100, Andrew, you drink, you drink tea, no, you stay away from alcohol, stay away from red meat. 0:28:14.6 BB: Next one comes out, right? And the point is that all these companies are different and you're left to figure out which one to think. And whereas what Dr. Deming's talking about is a theory by which to understand organizations that you could take to your organization and figure out how to live to be a hundred, not just what we see otherwise. So anyway, I was aware of all that, studied all that. I wasn't aware at the time that's what was going on, but as I started to research this Peter's and... Why Dr. Deming thought of him that way. And so, Rocketdyne was sold by Pratt and Whitney, sold to United Technologies after Boeing, and they had a big Lean Six Sigma program, but they didn't call it Lean Six Sigma. 0:29:02.7 BB: And the Rocketdyne people are asking, why did you call it Lean Six Sigma? He says, well, it is Lean Six Sigma, but GE calls their program Lean Six Sigma, and we're not gonna use the same name as those guys. Those are the light bulb people. So we've got our own name. Well, what's your name? Well, we call it ACE. What is ACE? Achieving Competitive Excellence. But it's really Lean Six Sigma. So I spent a few years trying to wonder, what does it really mean? And I'm and I'm embarrassed that it took me as long as it did, but it dawned on me what it really means is achieving Compliance Excellence. 0:29:42.9 BB: And it was all about, does this meet requirements? And so that's what I referred to early on as question number one. Does this characteristic, have you passed... You know, have you met all of the requirements? And that's all it was, it was meeting requirements, meeting requirements, meeting requirements. And then, and what it reminds me of is, I was doing a seminar in England once for a one-on-one, went over for three days through a translator, and the audience was a physician from Kazakhstan who was anxious to learn as much as he could about Dr. Deming's work and that led him to England. And through some fortunate situation, I had a chance to meet with him one-on-one and went through and explained to him, Me and We organizations, Red Pen and Blue Pen companies, all that, all through a translator. So I had asked a question in English, the translator would translate, boom. 0:30:36.5 BB: So the question I asked him was, that I wanted to share is, I said to Ivan, I said, "what's the fastest way for a Red Pen company to become a Blue Pen company? What's the fastest way?" So that gets translated into Russian. Then it comes back to me and he says, "what?" I said, "spray paint." [laughter] And to me, that's the epitome of Compliance Excellence where we're... You get a really light surface texture, where it's looking good, but it misses the deep sense of the theory of Dr. Deming's work. But I'm not saying Compliance Excellence is bad. And so, when I wrote an article about this, and if any of the listeners want to contact me on LinkedIn, I can send them an article I wrote about it. And so, 'cause when you go to write about something, now you start to think deeply about this, does this make sense as opposed to just having a conversation? And it dawned on me that Compliance Excellence is not a bad thing. 0:31:39.3 BB: And the example I want to use here is, I was listening to two friends, husband and wife who spent a whole year serving society. They were compelled, had incredible military careers, and they decided we wanna pay back society. So the plan was that the husband, Doug would ride his bicycle every day through every state in the United States, including Alaska and Hawaii over the course of one year. So they started upstate New York, crisscrossing around the country. So he was on his bike every day riding, raising awareness for veterans' issues. 'Cause for those who don't know, there's... The the suicide rate of veterans is enormous. And so, they're looking... They're out there trying to help veterans. They were compelled to do that. And Doug's wife Deb, rode the motorhome, either ahead or behind, hooking up with local radio stations, trying to get PR. 0:32:38.8 BB: Then Doug would show up and he says one day they're riding through the Rockies, having dinner... And they're having dinner that night. But all day long, Doug is going up these hills, down these hills, up these hills. And so at dinner, Doug says to Deb, he says, I mean, "how'd you like that hill?" [laughter] Deb says, "what hill?" [laughter] So to Doug, every mile is not the same. [laughter] Right? So it's 18,066 miles. Doug felt the difference in every one of those miles, more so than Deb did. So if somebody says, how far was that route, Doug? For Doug to say 18,066 miles, 67, that's ups and downs, he felt every one of them. For Deb, it was a little bit... They were more of the same. So I'm not saying there's anything wrong with answering the question 18,067, but to me that's a compliant... That's looking at every second being the same, every hour being the same, every widget being the same, not understanding the differences or how they're being used. 0:33:49.1 BB: So now I wanna talk about, instead of Compliance Excellence, again, I'm not saying Compliance Excellence is bad. What I would say is that non-Deming organizations thrive on Compliance Excellence in this sense of interchangeability. Everything is the same, looking at things in isolation. So then I started thinking, well, if that's what they do, what is it that that Deming organizations do? And that's what I would call Contextual Excellence. There's an understanding of context, understanding of the context of the system. Tom Johnson, who has written about, Management by Means, which I wanna look at in a later episode, when Tom was doing research, this is around the time I met him, 1997, '98 timeframe. He was, he was visiting Toyota Plants, definitely in the United States. I'm not sure how many overseas, but he is taking copious notes, going behind the scenes. So this was before the world was all over Toyota. 0:34:47.3 BB: So Tom had free access. He said eventually they start charging for all this stuff. But Tom was there way ahead of the crowd. And he said one day he is with his notebook and he is walking around, he is looking at the stamping presses. But they're notorious for stamping out one part at a time. One single minute exchange of dyes. So they don't make a thousand parts and then figure out how to use them. They figured out how to change the dyes quickly. So Tom said, he asked the guy, "how long does it take to change this dye?" And the guy says something like, 28 minutes. And so Tom writes down 28 minutes and later the guy came back to Tom. He says, "just so you understand" he says "28 minutes is not world class, but this does not require world class." 0:35:32.3 BB: And so this is when I was explaining Contextual Excellence to Tom. And he says, is that what you're talking about? I said, that's exactly what I would expect to see within Toyota, that things are... They fit the situation. So it's not speed for the sake of speed, it's speed that fits the context of the situation, which is also like saying, have card stock paper where it makes sense. Have the appropriate staples where it makes sense. And so, when I talk about "in search of excellence," with my classes or in presentations, what I'm trying to get across is, there's a place for Contextual Excellence and there's a place for Compliance Excellence. But I think that difference is far better understood in a Deming organization that has a great understanding of systems and connectedness and synchronicity and teamwork, and lacking that non-Deming organizations, I think unknowingly default to Compliance Excellence, driving things to zero, thinking you could have zero waste in these things. 0:36:39.9 BB: And then you end up with cheap staples, lightweight paper, and you end up paying for it somewhere else in the system. So I just wanted to point out that there's... I'm not saying one is better than the other. What I'm saying is, I believe a Deming organization would have a profound appreciation of when to use each. And as simple as, if you were to say to me, Bill, how far is it to the nearest airport? I could say, it depends Andrew, what are you... How are you getting to the airport? You say, I'm riding my bike. I said, "okay." Right? And again, not that we're always gonna say it depends, but that's what I think that appreciation has. Let me just stop there and... 0:37:19.6 AS: Yeah. 0:37:20.2 BB: See where you are. 0:37:21.6 AS: So, I have two little stories that I wanna share in relation to this. One of them is about my uncle Ham. Hamilton. 0:37:28.4 BB: Yes. [laughter] 0:37:29.8 AS: And then the other one is about my own business, Coffee Works. And when we set up our factory 28 years ago, my business partner Dale, was absolutely passionate about coffee. He roasted every bean for our first 10 years. And he sold and he did the accounting and he did everything basically, until eventually he trained staff. And some of those staff still, they've been with us for years, for decades, and they take care of the roasting now. But what Dale really understood was what he called, "in the cup quality." The idea that when... When it's in the cup, that's about to touch the customer's lips, that's the quality that matters. Nothing else matters. 0:38:15.1 AS: If you don't get that right then, you know, it doesn't matter how much you've documented or did whatever you've done in the past, in the temperature of the water, in the grind, you know, in all of these different things. So he was really all about excellence, and we didn't get... We never got complaints. Maybe we got an occasional one, but it wasn't very common. Anyways, we got a big, big multinational company came to us and said, we want you to bid along with some other coffee companies for our business, and we bid for the business. And they said, "We're picking you. And now we're gonna go out to your factory and we're gonna inspect your factory. And if you get a score in our quality audit below 70, you're basically in trouble, [laughter] already, and you're gonna have six weeks to fix it or else you're fired." 0:39:05.9 AS: And this was a huge amount of volume and a prestigious company for us. So we pulled everything together to get ready for their audit. And they came and they gave us their score and we felt like we were pretty damn good. And they said, 65. [laughter] And you know, what we realized to them, quality was about paperwork and quality was about, you know, compliance to that paperwork. And so, we had to do that, because that's what quality was to them. We'd never done anything like that. You know, now, 15, 20 years later, we still supply that same customer and they still do their annual audits and our scores are much... They're in the 90s, which puts us in like, world class. But the point is, we learned a lesson, you know, the difference between contextual quality or let's say, intrinsic quality that Dale was working on versus this kind of, what did you call it? Compliance Quality. 0:40:08.5 BB: Yes. 0:40:09.9 AS: So that's my first story. The second one is about my uncle in Germany where he was in charge of the, of the logistics of a base of a US military base. And the commanding general came to see, and they had cleaned up everything. And they got to the end of the whole thing, and they kind of dumped out to the parking lot where there's, you know, 700 or 500 vehicles lined up in different ways and whatever, all kinds of different sizes of vehicles. And Uncle Ham said, "Sir, so how did you like the tour of the facility and all that?" And he says, “of the base?” And he said, "Ham, everything was great except one thing." 0:40:48.4 AS: And my uncle's like, "Okay, what is that, sir?" And he said... And he looked at the vehicles, a long line of vehicles parked side by side. And he asked him, he said, "Next time I come here... " Now remember, these vehicles are all different lengths. "Next time I come here, I want these vehicles all lined up. It's a mess the way you've got it done." Yeah. And so, my uncle said, "Yes, sir!" And he said, "Before you leave, sir, could you walk to the back of the vehicles for a moment with me?" "Yes, yes, I will." And he said, "Sir, would you like them lined up in the back or in the front?" And they had lined them up in the back, which meant their noses were in different lengths. And the point is, is that you can't have it all, right? Everything's a tradeoff. You want it this way. There's a compromise here, there's a challenge there and all that. And that's a lesson I learned from Uncle Ham. 0:41:46.1 BB: Well, and then he, I'm sure he learned it from that point on is, you know, when, when he is asked to line them up and make them more uniform, the question is, help me understand what that means. [laughter] 0:42:00.3 AS: And the answer's gonna be, it depends. 'Cause this general likes them lined up in the back and this general likes them lined up in the front. We're gonna need to wrap up. So how would you close out this episode? 0:42:17.0 BB: The main thing I want to get across saying is that, first of all, Contextual Excellence is the bedrock of investment thinking. To look, when you begin to look at things as a system and to understand that every mile is not the same or do I need to... Does that matter to me? But to me, instead of everything could be improved, you know, we focus on where are the most red beads, get all the red beads to zero and then go across the organization. And what is that? That's managing actions. We talked about that months ago. And to me that's Compliance Excellence. It's looking at the parts in isolation. But to me, what Contextual Excellence is about is the better we understand, the greater how things fit together. 0:43:10.5 BB: And there, the challenge is that everything we work on is part of a bigger system, which is part of a, then again, bigger system, which is part of, then again, bigger system. So we're not proposing that you're going to infinity, you know, that there's this big picture of you, whatever that means. It's, it's, and I like it... You know, people talk about, well, you know, Andrew's a systems... You and I, Andrew are systems thinkers, as if the others aren't. What does that mean? That means that we think of the big picture. There's no such thing as a big picture. So there, what we're talking about is Contextual Excellence, is trying to gather as much context for the system as it makes sense with appreciation that you might still be missing something. 0:44:00.3 BB: And that's where learning comes in. But that understanding is part of, is fundamental to investment thinking. You know, is the education system paying off? How would you know? Where are we gonna see that benefit? What is your theory for that? So I just wanna point out is, I'm not trying to condemn Compliance Excellence. I think Deming organizations are gonna have a place for that. Just like there's a place for, you know, does it meet requirements? Yes or no? It's just becoming more mindful of these choices is, is what I'm suggesting or proposing. 0:44:31.1 AS: Yes. Well, Bill, on behalf of everyone at the Deming Institute, I want to thank you again for this discussion. For listeners, remember to go to deming.org to continue your journey. There's so much there for further learning. And if you wanna keep in touch with Bill, just find him on LinkedIn. He's right there. This is your host, Andrew Stotz, and I'm gonna leave you with one of my favorite quotes from Dr. Deming. "People are entitled to joy in work."
In this week episode, new music from Clgr & Radul, Kerri Chandler, Cole Knight, Francis De Simone...the track of the week Space Cowboy by Tom Peters & Jepe. Enjoy ! Tune into new broadcasts of Club Cozzo, Saturday from 10 PM - Midnight EST / 4 - 6 AM CET (Sunday)For more info visit: https://thefaceradio.com/club-cozzo///Dig this show? Please consider supporting The Face Radio: http://support.thefaceradio.com Support The Face Radio with PatreonSupport this show http://supporter.acast.com/thefaceradio. Join the family at https://plus.acast.com/s/thefaceradio. Hosted on Acast. See acast.com/privacy for more information.
They each paint a "substantially different picture" in their mind -- what business thought leader Tom Peters calls "customerizing." Steve Sipress, entrepreneur, marketing, advertising, sales, tips, ideas, help, wow, strategy, small business owner, direct response, tactics, success, profits, growth, results, marketing consultant, customer, client, patient, memeber, target, market, individual, tom, peters, search, excellence, customerizing
The best leaders are often those that care about their people, seeing them as humans who seek growth in their personal and professional lives just as much as we want it for our business. Tom Peters, the co-author of the bestselling book, In Search of Excellence, believes this is one of the great foundations of creating excellence in business. In this episode, Tom reminds us of the value of managing people effectively in a way that facilitates their professional and personal growth. How do we do that? What kind of leadership style can help us lead our people? Tom answers this and more. At the end of the day, it's 100% people's business. Tune in and become a leader desperate for your people's growth.
¿Qué realmente es una marca personal? ¿Cómo puedo crecer mi marca personal usando Instagram?
With over 20 years of experience, Michele Phillips knows the excitement and challenges of leading a team and business, both large and small. Michele brings her wealth of knowledge and experience to help her clients succeed in their businesses. In an industry where 80% of businesses fail, Michele not only grew but successfully sold and exited her company after eight years. She scaled her business to seven figures with 14-17% profit year-over-year. Beyond her experience as an entrepreneur, Michele also excelled in sales and project management in the corporate banking world. Find out more about Michele at cultivateadvisors.com. Dee Bowden is the founder of BCS Solutions, and author of the book Collect the Cash. She works with small businesses who want to solve their cashflow problem. Her mission is to keep businesses in business. After collecting $6 million in 60 days while working for a small IT company, she realized small businesses had fallen prey to revenue loss because they don't collect outstanding debt. She's been featured in Forbes, Enterprise, and Thriving Global Magazine. One of the strategies she uses is reciting affirmations. For more information, find her at CollectTheCash.biz. Barry Banther is a family business expert. He is a speaker and a gentleman, and he has been helping family businesses work together and live together in harmony for over three decades. He's been a lead consultant on over 400 engagements to help improve small business performance. From strategy to planning to secession and exit strategies, Barry's clients depend on him. A client and president of a 120-year-old family business described Barry this way, "Barry is a leader of leaders. His wisdom, encouragement, and knowledge have helped us grow personally and professionally for the past ten years." If you want more information about Barry Banther, go to BarryBanter.com. Three amazing guests – Michele Phillips, Dee Bowden, and Barry Banther – join me simultaneously for a fun, lighthearted, rapid-fire round of my favorite business questions.We get their opinions on some business tools, old-school marketing tips, and great books for aspiring business owners.This week on SmallBizChat Podcast:Fun, fast-paced round of questioning.Our guests' favorite podcasts.Their favorite business app.Their favorite old-school marketing tip.Plus a few other questions about great resources for up-and-coming business leaders.Resources Mentioned:Use SBL50 to get 50% off all online courses at: http://smallbizladyuniversity.com/ Podcasts Mentioned:Classical BreakdownMel Robbins PodcastPod Save AmericaApps Mentioned:Cash AppPaypalSlackBooks Mentioned:In Search of Excellence by Tom Peters and Robert H. Waterman, Jr.Never Lose a Customer Again by Joey ColemanThink and Go Rich by Napoleon HillDisrupt You! by Jay SamitConnect with Michele Phillips:Website: https://cultivateadvisors.com/ LinkedIn: https://www.linkedin.com/in/michelephillips-bizadvisor/ Connect with Dee Bowden:Website: https://collectthecash.biz/ Book: https://collectthecash.biz/book/ LinkedIn: https://www.linkedin.com/in/dee-bowden-5b379b4/ Connect with Barry Banther:Website: https://barrybanther.com/ LinkedIn: https://www.linkedin.com/in/barrybanther/ Book: http://aleadersgift.com/
I decided to release a special bonus episode during my season break because this one is very special. If you've ever ventured into growing a business, you understand the daunting learning curve it presents. When you gaze upon thriving, large-scale companies, their journey to success can seem like an enigma. That's why I'm incredibly thrilled to have had the opportunity to speak with the influential Tiffani Bova. Tiffani is a renowned expert in driving substantial growth for major corporations such as Microsoft, IBM, and Salesforce. Her business growth philosophy is truly remarkable: “The fastest way to get customers to love your brand is to get employees to love their job.” This concept is truly eye-opening, and I can't wait for you to absorb her wisdom in this episode. Tiffani Bova holds the esteemed position of Global Growth Evangelist at Salesforce and has authored the remarkable book 'The Experience Mindset: Changing the Way You Think About Growth.' Her previous book, 'Growth IQ,' achieved tremendous success as a Wall Street Journal bestseller and has been translated into 10 languages. Tiffani's expertise has earned her a spot on the prestigious Thinkers50 list of the world's foremost management thinkers. She has made appearances on esteemed platforms such as MSNBC, Bloomberg, BNN Bloomberg, Cheddar News, and Yahoo! Finance. Additionally, Tiffani frequently shares her insights in publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman Journal, and Duke Dialogue Review. Tiffani also hosts the highly acclaimed podcast 'What's Next! with Tiffani Bova,' which has received top rankings from both Top Sales Magazine and iTunes in the Management category. On her podcast, Tiffani has engaged in enlightening conversations with thought leaders such as Arianna Huffington, Dan Pink, Seth Godin, Tom Peters, Marshall Goldsmith, Roger Martin, Keith Ferrazzi, Best Buy CEO Hubert Joly, Ritz Carlton CEO Horst Schulze, Square co-founder Jim McKelvey, and Medtronic CEO Bill George, among other notable personalities. Tiffani has established herself as a prominent Twitter and LinkedIn influencer, particularly in the domains of Business Growth, Customer Experience, Digital Transformation, the Future of Work, and Sales. Her LinkedIn profile boasts over 43,000 followers, and she was recognized as a LinkedIn Top Sales Expert to follow from 2018 to 2022. She has been honored as one of Inc. Magazine's 37 Sales Experts You Need to Follow on Twitter, acknowledged as a Top 100 Women in Tech, listed as a Brand Quarterly Magazine Top 50 Marketing Thought Leader, and recognized by the National Diversity Council as one of the most Powerful and Influential Women in California. In this episode, Tiffani imparts incredible insights on growing your business by prioritizing your team's well-being. She delves into effective methods of measuring growth, leading people, and persevering through challenges. Here's a glimpse of what you'll learn in this episode: 1. The role athletics played in shaping Tiffani's career path (6:12) 2. Lessons Tiffani garnered from her first book, which aided in the creation of her latest work (18:44) 3. Tiffani's approach to measuring growth within her own business (26:29) 4. The crucial connection between running a successful business and prioritizing employee experience (33:11) 5. How Tiffani developed her people management skills through active engagement and observation." Join us for this episode and expand your knowledge! After listening, share it with your friends and post about it on Instagram and tag us both @amberlylagomotivation and @tiffani_bova. Don't forget to spread the word and let others know about what you've learned! Follow Tiffani: Facebook Instagram Twitter Website Links mentioned in this episode: The Experience Mindset book Tom Peters books If you are ready to leave your mark by discovering your message and sharing it with the world, you've come to the right place!! Let's work together to build your influence, your impact, and your income! Join the tribe you have been waiting for to activate your highest potential and live the life you deserve! Join the "Unstoppable Life Mastermind!" and let us know you are ready for greatness! Read the "True Grit and Grace" book here and learn how you can turn tragedy into triumph! Thank you for joining us on the True, Grit, & Grace Podcast! If you find value in today's episode, don't forget to share the show with your friends and tap that subscribe button so you don't miss an episode! You can also head over to amberlylago.com to join my newsletter and access free downloadable resources that can help you elevate your life, business, and relationships! Want to see the behind-the-scenes and keep the conversation going? Head over to Instagram @amberlylagomotivation! Audible @True-Grit-and-Grace-Audiobook Website @amberlylago.com Instagram @amberlylagomotivation Facebook @AmberlyLagoSpeaker
Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/
Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/
Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/ --
Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/
Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/
Tom Peters has walked many, many paths in life, more than many of us can claim. He's been a Navy Seabee overseas in Vietnam, a White House advisor, a McKinsey consultant, even a PBS show host. You might know him as the author of the 80s management bestseller, "In Search of Excellence." Recently, Tom had the idea to start up a podcast of his own, and asked our host Whitney to be his first guest. Tom even had a name for the podcast ready: "Extreme Humanism," after another of his books. The two friends talked in front of microphones for over an hour, and then Tom retired, deservedly so. With Tom's permission, we're happy to polish up that tape and present a bonus episode of Disrupt Yourself, one where Whitney actually won't be doing the interviewing. Join us (and Whitney's daughter, Miranda!) for a thoughtful dialogue about drawing maps to nowhere, five-star generals in the Indian military, and everything in between.
Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/
Clay Clark and Dr. Z break down the knowledge bombs from the legendary and best-selling author Tom Peters. Tom Peters first burst onto the scene in 1982 with the writing of his first business masterpiece, In Search of Excellence. His newest book, The Excellence Dividend, takes his own literary level of excellence to the next level.
© 2020-2025 Ivy Podcast Discovery LLC
