Podcasts about screensteps

This week, I continue my deep dive into “knowledge in the contact center”—but this time, we're exploring a crucial aspect: Knowledge Operations.  Joining me for the 2nd episode (#119) in this series is my colleague @Greg DeVore, co-founder of @ScreenSteps, who shares his expertise on how we can rethink training and knowledge transfer for contact center agents.

Join Roger Knecht, president of Universal Accounting Center, as he delves into strategies for building successful accounting firms with insights from industry leaders each week on Building the Premier Accounting Firm. In this episode, Greg DeVore, co-founder and CEO of ScreenSteps, shares his inspiring journey from music composition to entrepreneurship, driven by personal challenges and a need for effective knowledge transfer. Key Themes: From Music to Entrepreneurship: Greg describes his transition motivated by the need for health insurance for his premature son and how his experiences with GE highlighted the importance of knowledge transfer in improving employee engagement. Challenges of Tribal Knowledge: Roger discusses inefficiencies and inconsistencies in onboarding and service delivery due to reliance on tribal knowledge and the necessity of clear standard operating procedures (SOPs) for consistent outcomes. Revolutionizing Training and Onboarding: Greg talks about developing tools to facilitate knowledge dissemination, especially in underutilized medical equipment, emphasizing SOPs to anticipate employee forgetfulness, reduce stress, and improve customer satisfaction. Empowering Through Simplified Learning: Roger suggests shifting from traditional teaching to empowering individuals with task analysis and performance indicators, proposing recipe-like formats for knowledge to enhance learning and onboarding. Introducing Universal CRM: Roger describes automating client processes to boost employee morale and productivity, and bridging knowledge gaps with ongoing training for current employees. Entrepreneurship and Flexibility: Greg reflects on the flexibility entrepreneurship offers, particularly during family challenges, emphasizing continuous learning and flexible work arrangements for parents. Efficient Knowledge Sharing: Roger discusses a book offering a replicable success approach with knowledge-based products and introduces the “knowledge operations flywheel” for efficient sharing. Profitability in Accounting: Roger encourages accountants to implement processes prioritizing profit, integrating marketing, accounting, and production, exploring profitability principles from the book “In the Black.” Advanced Training Methods: Greg explores “star training” to foster accountability and efficiency, promoting ongoing professional development through resources like curated playlists and an annual conference. Resources: Universal Accounting Center's tools and resources for accounting professionals. Access to curated playlists and information on the annual conference for networking and learning opportunities. Join us in exploring how effective knowledge transfer and innovative training methods can transform accounting firms and foster continuous growth and success.   Sponsors: Universal Accounting Center Helping accounting professionals confidently and competently offer quality accounting services to get paid what they are worth.   Offers: Find & Follow - In Find & Follow, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don't spend another day wasting your and your team's time relying on tribal knowledge – get a copy now!   Create a Culture of Accountability.  This is a training to help understand and implement clear expectations.  Easy to implement, quick to experience results.  We refer to it as the S.T.A.R. Training program.   Get a FREE copy of these books all accounting professionals should use to work on their business and become profitable.  These are a must-have addition to every accountant's library to provide quality CFO & Advisory services as a Profit & Growth Expert today: “Red to BLACK in 30 days – A small business accountant's guide to QUICK turnarounds” – This is a how-to guide on how to turn around a struggling business into a more sustainable model. Each chapter focuses on a crucial aspect of the turnaround process - from cash flow management to strategies for improving revenue. This book will teach you everything you need to become a turnaround expert for small businesses. “in the BLACK, nine principles to make your business profitable” – Nine Principles to Make Your Business Profitable – Discover what you need to know to run the premier accounting firm and get paid what you are worth in this book, by the same author as Red to Black – CPA Allen B. Bostrom. Bostrom teaches the three major functions of business (marketing, production and accounting) as well as strategies for maximizing profitability for your clients by creating actionable plans to implement the nine principles. “Your Strategic Accountant” - Understand the 3 Core Accounting Services (CAS - Client Accounting Services) you should offer as you run your business. Help your clients understand which numbers they need to know to make more informed business decisions. “Your Profit & Growth Expert” - Your business is an asset. You should know its value and understand how to maximize it. Beginning with the end in mind helps you work ON your business to build a company you can leave so that it can continue to exist in your absence or build wealth as you retire and enjoy the time, freedom, and life you want and deserve. Follow the Turnkey Business plan for accounting professionals.  This is the proven process to start and build the premier accounting firm in your area.  After more than 40 years we've identified the best practices of successful accountants and this is a presentation we are happy to share.     Also learn the best practices to automate and nurture your lead generation process allowing you to get the bookkeeping, accounting and tax clients you deserve.  GO HERE to see this presentation and learn what you can do today to identify and engage with your ideal clients.   Check it out and see what you can do to be in business for yourself but not by yourself with Universal Accounting Center.   It's here you can become a:   Professional Bookkeeper, PB Professional Tax Preparer, PTP Profit & Growth Expert, PGE   Next, join a group of like-minded professionals within the accounting community.  Register to attend GrowCon and Stay up-to-date on current topics and trends and see what you can do to also give back, participating in relevant conversations as they relate to offering quality accounting services and building your bookkeeping, accounting & tax business.   The Accounting & Bookkeeping Tips Facebook Group The Universal Accounting Fanpage Topical Newsletters: Universal Accounting Success The Universal Newsletter   Lastly, get your Business Score to see what you can do to work ON your business and have the Premier Accounting Firm. Join over 70,000 business owners and get your score on the 8 Factors That Drive Your Company's Value.   For Additional FREE Resources for accounting professionals check out this collection HERE!   Be sure to join us for GrowCon, the LIVE event for accounting professionals to work ON their business. This is a conference you don't want to miss.   Remember this, Accounting Success IS Universal. Listen to our next episode and be sure to subscribe.   Also, let us know what you think of the podcast and please share any suggestions you may have.  We look forward to your input: Podcast Feedback   For more information on how you can apply these principles to start and build your accounting, bookkeeping & tax business please visit us at www.universalaccountingschool.com or call us at 8012653777  

Greg is an author, co-founder, and CEO of ScreenSteps, a software platform for transferring knowledge faster. He attended both Berklee and Harvard, but Harvard was the name of his junior high school, and Berklee was the Berklee College of Music in Boston. Greg is the co-author of the book, Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster. The Find & Follow Framework helps businesses improve employee engagement by reducing their reliance on tribal knowledge. Greg's links: Website: https://www.screensteps.com  LinkedIn: https://www.linkedin.com/in/gregdevore    Freebie: http://findandfollowbook.com  Book Recs: Essentialism: The Disciplined Pursuit of Less https://amzn.to/3VHoL7p Effortless: Make It Easier to Do What Matters Most https://amzn.to/4bZtsiz The Checklist Manifesto: How to Get Things Right https://amzn.to/3RqMy98 Getting Things Done: The Art of Stress-Free Productivity https://amzn.to/3KGxMqQ The Impatient Entrepreneur's links: Facebook https://www.facebook.com/TheImpatientEntrepreneurPod LinkedIn https://www.linkedin.com/company/theimpatiententrepreneurpod/ Instagram https://www.instagram.com/theimpatiententrepreneurpod/ YouTube https://www.youtube.com/@TheImpatientEntrepreneurPod Online www.theimpatiententreprenerpod.com Connect with us https://www.theimpatiententrepreneurpod.com/contact Kwedar & Co.'s links: Facebook https://www.facebook.com/kwedarco LinkedIn https://www.linkedin.com/company/kwedarco Instagram https://www.instagram.com/kwedarco YouTube https://www.youtube.com/@KwedarCo Online www.kwedarco.com Connect with us: https://www.kwedarco.com/book-consultation

Keeping up with the rapid pace of technology and process changes is a challenge for organizations worldwide. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Greg DeVore, co-founder and CEO of ScreenSteps for a discussion about creating smoother transitions and stronger team performance. They cover strategies for developing adaptable employees and teams, tools and training that can empower employees to confidently adapt to change, and what happens when employees are given the framework that enables them to effectively enhance their performance and improve their procedures.   Episode Insights Include:   Why do organizations struggle with change?  Change is often a people problem. No one likes change. The lack of clarity around change creates additional ambiguity and stress. Leaders need to be aware of the cognitive load they are putting on people when introducing changes.   How can change be made less scary? A one-time lunch-and-learn does not provide enough time to retain new information. Employees lose 90% of the information presented to them, so they must be empowered to perform their new jobs after they have forgotten almost everything new. Creating a reference guide for change provides the framework that employees need to access new foundational knowledge. Empower employees to find the information they need at the moment they need it.   Becoming a Find and Follow organization The only way you can make onboarding easier is if you change the way you work. Transferring information from one employee to the next is a critical component of organizational success. If you are truly seeking consistency and the ability to adapt to change, you don't actually want employees to learn tasks. You want them to understand the foundational knowledge.   Effectively introducing change A really good checklist will beat dozens of years of experience. Memorization is not the ultimate goal, empowering employees to access knowledge is. Start introducing change by identifying the needed change and the resources that will support it. High complexity and high rates of change require a high level of training and resources. The goal should be to transfer knowledge to employees in the moment that they need it.   Identifying what employees need to know in order to be successful Include the person in charge of training, the person fixing the employees' mistakes, and the person who answers their questions. Consider the employee triggers- tasks that must be performed and questions that must be answered. This approach can work for both large and small changes. Employees who follow this approach will feel more confident in their responsibilities. Effective, established frameworks can support AI in the future of work.   This podcast is powered by FCCS.   Resources   Connect with Greg DeVore — Greg DeVore   Get in touch   info@fccsconsulting.com    

Welcome to another incredible episode of the Ed Parcaut Podcast!

Send us a Text Message.Unlock the Secrets of Effective Knowledge Transfer!

In this episode, we sit down with Greg Devore, an entrepreneur, CEO, and author with a unique background in Film Scoring from the Berklee College of Music. Greg co-founded ScreenSteps with his brother, bootstrapping the tech business for 20 years before securing VC funding in 2023. Passionate about improving employee knowledge transfer, Greg co-authored the book "Find & Follow." Tune in to hear Greg's remarkable journey from the music industry to tech success and gain valuable insights into business growth and innovation. Check out Greg's book here: https://www.screensteps.com/find-follow-book --- Send in a voice message: https://podcasters.spotify.com/pod/show/usofsmallbusiness/message Support this podcast: https://podcasters.spotify.com/pod/show/usofsmallbusiness/support

Tired of your tedious onboarding routines for new hires and useless knowledge bases no one seems to use? This episode of Startup Hustle is your guide to conquering knowledge transfer in the digital age. We chat with Greg DeVore, CEO of ScreenSteps, a software platform that's helping companies slash onboarding times and boost employee productivity. In this episode, you'll learn: How to ditch the clunky manuals and build a system for capturing and organizing knowledge fast. A sneaky trick to separate foundational knowledge from step-by-step instructions, making training materials easier to digest for everyone. Why ScreenSteps is like a helpful but opinionated friend, guiding users through processes with laser focus. How AI is revolutionizing knowledge management, reducing onboarding times by a whopping 75%! (But beware of AI's love of bad data!) The secrets to running a successful business for 20 years, even with your siblings! (Hint: ditch the ego and embrace collaboration.) Whether you're a frustrated new hire drowning in documents or a business leader battling knowledge silos, this episode is packed with actionable insights to help you build a thriving, informed workforce.   Find Startup Hustle Everywhere: https://gigb.co/l/YEh5   This episode is sponsored by Full Scale: https://fullscale.io   Visit the ScreenSteps website:  https://www.screensteps.com   Connect with Greg DeVore: https://www.linkedin.com/in/gregdevore     Sign up for Startup Hustle's newsletter: https://newsletter.startuphustle.xyz   Highlighted Discussion Points Knowledge transfer and software development with a focus on ScreenSteps, a knowledge operations platform. 0:51 How to improve knowledge transfer in organizations by separating foundational and actual knowledge. 4:25 Creating opinionated software for onboarding and training. 8:51 Using AI to improve knowledge management and employee training. 12:51 Using AI in software development, including concerns about accuracy and communication. 17:36 Running a business with brothers for 20 years, raising capital, and aligning with the right investor. 22:51 Knowledge transfer and growth strategies for businesses. 27:35 Changing market behavior and using AI in regulated industries. 33:39  See omnystudio.com/listener for privacy information.

In this episode, we're joined by Greg DeVore, the dynamic CEO of ScreenSteps and a former musician turned tech entrepreneur. Discover how Greg's personal challenges, including securing health insurance for his prematurely born son, led him to leave the film music industry and bootstrap a tech company that revolutionizes how businesses train their employees. We'll dive into his innovative Find & Follow Framework, detailed in his co-authored book, which helps companies reduce reliance on tribal knowledge and speed up the onboarding process by up to 11 months. Greg will also share his recent experience in raising VC capital after 20 years of bootstrapping and his strategies for building adaptable, efficient teams. Tune in to learn how Greg's approach can transform your organizational learning and employee performance. To connect with Greg, visit his website: https://www.screensteps.com/find-follow-book Disclaimer: Not advice. Educational purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not represent those of the host or show. Do your due diligence. Click here to join PodMatch (the "AirBNB" of Podcasting): https://www.joinpodmatch.com/drchrisloomdphd We couldn't do it without the support of our listeners. To help support the show: CashApp- https://cash.app/$drchrisloomdphd Venmo- https://account.venmo.com/u/Chris-Loo-4 Buy Me a Coffee- https://www.buymeacoffee.com/chrisJx Thank you to our sponsor, CityVest: https://bit.ly/37AOgkp Click here to schedule a 1-on-1 private coaching call: https://www.drchrisloomdphd.com/book-online Click here to purchase my books on Amazon: https://amzn.to/2PaQn4p Follow our YouTube channel: https://www.youtube.com/chL1357 Follow us on Twitter: https://www.twitter.com/drchrisloomdphd Follow us on Instagram: https://www.instagram.com/thereal_drchrisloo Follow us on Threads: https://www.threads.net/@thereal_drchrisloo Follow us on TikTok: https://www.tiktok.com/@drchrisloomddphd Follow the podcast on Spotify: https://open.spotify.com/show/3NkM6US7cjsiAYTBjWGdx6?si=1da9d0a17be14d18 Subscribe to our Substack newsletter: https://substack.com/@drchrisloomdphd1 Subscribe to our Medium newsletter: https://medium.com/@drchrisloomdphd Subscribe to our email newsletter: ⁠https://financial-freedom-for-physicians.ck.page/b4622e816d⁠ Subscribe to our LinkedIn newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=6992935013231071233 Join our Patreon Community: https://www.patreon.com/user?u=87512799 Join our Spotify Community: ⁠https://podcasters.spotify.com/pod/show/christopher-loo/subscribe⁠ Thank you to our advertisers on Spotify. Financial Freedom for Physicians, Copyright 2024

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“...it can be done in inductions, but they're still moving to that portal because a lot of organisations are now either hybrid or remote. And so, it's not as easy as just kind of raising your hand or watching what you know Tom does and how he that he fills out a procedure or whatever it is. People need to be able to be empowered to work independently, as our businesses are evolving and still kind of adapting to what you know, the pandemic put us in. So, they need to have that independence, we can't learn in the same way that we used to learn just by osmosis and just observing other people. That's not an easy thing to do. Over zoom, so more and more businesses are moving towards that Greg DeVore Top Five Tips For Training New Employees Without Pulling Your Hair Out 1. Understand what they need to answer, do, and solve2. Separate actionable from foundational knowledge3. Build checklists, how-to guides, and decision trees (if you can) for all actionable knowledge4. Teach them foundational knowledge, have them practice following guides for actionable knowledge5. Never answer a "How do I?" question with your mouth TIME STAMP SUMMARY 01:48    Start with the end in mind when training employees, focusing on what they need to know       and do.06:04    Training new employees without overwhelming them with information. 11:08    Creating and using checklists, decision trees, and guides in business processes. 15:54    Avoid answering "how do i" questions without pointing to a reference, empowering employees to improve resources and processes. Where to find Greg?Website                             http://www.screensteps.com/ LinkedIn                             https://www.linkedin.com/in/gregdevore  Greg DeVore Bio Greg is not like most CEOs you have met. While he attended both Harvard and Berklee in Boston and California, Harvard was his middle school in Los Angeles, and Berklee was the Berklee College of Music in Boston.In 2003 he co-founded his company ScreenSteps along with his brother. ScreenSteps is a company dedicated to helping businesses transfer knowledge to their employees faster. They do this through a combination of a software platform and a framework that guides organizations in reducing their reliance on tribal knowledge. This has resulted in onboarding programs that cut new hire times to proficiency from 12 months to less then 30 days. Greg is the co-author of the book, Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster.Greg holds a degree in Composition and Film Scoring from the Berklee College of Music. He resides in McLean, Virginia, with his wife and four boys, which explains the abundance of broken items in their home.

In this cultivated episode, Greg DeVore, CEO of ScreenSteps, shares how he helps business cut their onboarding time from 12 months to 30 days and also double their employee productivity through guided knowledge. You will discover:- What tribal knowledge is and how over-relying on it is costing you dearly- Why your employees need a GPS not a map- Why you don't want your employees working from memory
In 2003, Greg DeVore co-founded his company ScreenSteps along with his brother. ScreenSteps is dedicated to helping businesses transfer knowledge to their employees faster. They do this through a combination of a software platform and a framework that guides organizations in reducing their reliance on tribal knowledge. This has resulted in onboarding programs that cut new hire times to proficiency from 12 months to less than 30 days. Greg co-authors the book Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster.
Want to learn more about Greg DeVore's work at ScreenSteps? Check out his website at http://www.screensteps.com or grab a copy of his book at findandfollowbook.com

Greg DeVore discussed the need for a fundamental shift in the approach to training and knowledge transfer, moving away from a one-size-fits-all solution towards a more tailored and efficient approach that aligns with the way people work. He introduced the "Find and Follow Framework", which empowers employees to work independently and handle various situations effectively. Greg also highlighted the Framework's applicability to different businesses, emphasizing its potential to address inconsistencies in customer service and operational procedures.Greg DeVore is the co-founder and CEO of ScreenSteps, a company dedicated to helping organizations transfer knowledge to their employees more efficiently. His career in training began 20 years ago in the film scoring industry, where he taught composers to utilize Apple's Logic platform. This experience paved the way for opportunities to design e-learning solutions for medical devices for prominent companies such as GE, Siemens, and Philips. As the CEO of ScreenSteps, Greg collaborates with organizations of various sizes to replace ineffective training programs with efficient knowledge transfer strategies, enabling them to onboard employees at least 50% faster. Greg holds a degree in Composition and Film Scoring from the Berklee College of Music. He resides in McLean, Virginia, with his wife and four boys, which explains the abundance of broken items in their home.Buzzsprout - Let's get your podcast launched! Start for FREEDesignrr for eBooks, Blogs Create eBooks, Blogs, Lead Magnets and more! Riverside.fm Your Own Virtual Studio Professional Virtual StudioAltogether Domains, Hosting and More Bringing your business online - domain names, web design, branded email, security, hosting and more.Digital Business Cards Let's speed up your follow up. Get a digital business card.Small Business Legal Services Your Small Business Legal Plan can help with any business legal matter.Get Quality Podcast Guests Now Keep your podcast schedule filled with quality guests from PodMatch.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showPlease Rate & ReviewVisit Parent Company Altogether Marketing LLC

Greg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder of ScreenSteps, a company dedicated to revolutionizing the way organizations share knowledge, Greg brings a wealth of experience and insights to the table. With a background deeply rooted in understanding the intricacies of contact centers and customer support, Greg has played a pivotal role in developing the "Find and Follow" methodology.  This innovative approach focuses on systematizing processes and leveraging AI to bridge the gap between knowledge acquisition and application, particularly in the onboarding and launch processes. Passionate about the intersection of AI and knowledge management, Greg emphasizes the importance of a single source of truth for AI systems to be effective.  He sheds light on how AI, when supported by a robust knowledge base, can significantly enhance operational efficiency, especially in contact centers. As a thought leader in the industry, Greg DeVore regularly shares his insights on LinkedIn, providing anecdotes, stories, and concepts around the "Find and Follow" framework and the broader landscape of knowledge transfer. Connect with Greg DeVore on LinkedIn to stay updated on his latest thoughts and contributions to the evolving field of knowledge management and customer experience. Key Takeaways 1. Knowledge Transfer Revolution: Greg DeVore discusses the transformative impact of the "Find and Follow" methodology, emphasizing the need to systematize processes and leverage AI in knowledge transfer.   2. AI's Role in Knowledge Management:  Greg highlights the significance of having a single source of truth for AI systems to function effectively. While AI chatbots have the potential to excel, their success is heavily dependent on the quality and clarity of the underlying knowledge. 3. Behavior and Culture in Knowledge Ops:  Greg introduces the Knowledge Ops Maturity Model, encouraging organizations to assess their knowledge transfer efficiency based on behavior and culture rather than just technology.   Timestamps [00:01:39] Steve Pappas officially welcomes Greg DeVore to the show, initiating the conversation about the challenges and solutions in knowledge transfer within organizations. [00:20:07] Greg DeVore discusses the excitement around systematizing processes and the valuable role of AI in translating knowledge dumps into actionable insights during the onboarding and launch processes. [00:23:52] The discussion delves into the role of AI in the contact center, addressing misconceptions and highlighting the importance of a single source of truth for effective AI assistance. [00:28:07] Greg suggests two practical homework assignments: a self-assessment of an organization's use of tribal knowledge and the adoption of the knowledge ops maturity model, and building an onboarding program through "find and follow" workshops. [00:31:13] The podcast concludes with Steve Pappas thanking Greg DeVore for sharing insights on knowledge transfer, and a brief mention of CX Stash, a directory of customer experience-related technology. Quotes 1. "AI is valuable in translating knowledge dumps into actual knowledge, significantly speeding up the onboarding launch process."   2. "Success in a contact center is when the CEO can use the knowledge system, and getting agents to the point where they feel confident handling calls solo is key."   3. "AI works well with a single source of truth, but its effectiveness depends on capturing the actual questions and nuances, feeding only what it's been given."   Connect with Greg LinkedIn - https://www.linkedin.com/in/gregdevore  Website - https://www.screensteps.com/  X - https://twitter.com/gdevore?lang=en 

In this episode of KAJ Masterclass LIVE, host Khudania Ajay sits down with Greg DeVore, CEO of ScreenSteps and author of "Find and Follow," to delve into the art of transferring knowledge to employees faster. Discover practical insights and strategies to streamline the onboarding process, reduce supervisor burnout, and enhance overall employee performance.

1170 Are repetitive questions and inefficiencies bogging down your team's productivity? Imagine a solution that empowers your employees to find information instantly, follow standardized processes effortlessly, and reduce the need for constant supervision. Our guest today is a maestro in revolutionizing training and knowledge management. With his expertise in creating digital guides, job aids, and a powerful knowledge base, he has helped numerous companies eliminate time-consuming repetitive questions and improve employee performance. Get ready to discover the secrets of streamlining processes and empowering your workforce. Now, let's welcome to the show our guest and founder of ScreenSteps, the leading knowledge base software, Greg DeVore! Email:- greg@screensteps.com Website: http://www.screensteps.com Social Media: http://www.linkedin.com/in/gregdevore ___________ Go to www.BusinessBros.biz to be a guest on the show or to find out more on how we can help you get more customers! #Businesspodcasts #smallbusinesspodcast #businessmarketingtips #businessgrowthtips #strategicthinking #businessmastery #successinbusiness #businesshacks #marketingstrategist #wealthcreators #businessstrategies #businesseducation #businesstools #businesspodcast #businessmodel #growthmarketing #businesshelp #businesssupport #salesfunnel #buildyourbusiness #podcastinglife #successgoals #wealthcreation #marketingcoach #smallbusinesstips #businessmarketing #marketingconsultant #entrepreneurtips #businessstrategy #growyourbusiness --- Support this podcast: https://podcasters.spotify.com/pod/show/businessbrospod/support

Have your employees shared situations where they find internal business processes too complex to understand or has it taken them longer to do their job?   It’s another exciting day at the studio, as the Matts are joined by ScreenSteps CTO and co-founder, Trevor Devore. In this podcast episode, Devore talked about how ScreenSteps is able to help organizations that need better SOPs and quick reference guides for their co-workers and employees. ScreenSteps is greatly recommended if you are interfacing with customers and you need to find guides and be able to respond quickly.   So if you’re struggling to train your employees on internal procedures, tune in to this podcast episode and learn how Screensteps can take control of answering repeated questions from your employees and help you focus on doing your job.   Learn more about:   Full Scale: https://fullscale.io/   Stackify: https://stackify.com/   Screen Steps: https://www.screensteps.com/   GigaBook: https://gigabook.com   Follow us on Instagram: https://www.instagram.com/startuphustlepodcast/   Subscribe to our YouTube channel: https://www.youtube.com/channel/UCDXy14X95mzCpGSHyDvvoVg   Follow us on TikTok: https://www.tiktok.com/@startuphustle 

This week, Pete and Dom discuss how you can prepare for and manage scaling your business. They talk about things you can do now to make sure that when you need to, your business can grow without pain. Action Steps: Look at your business and see if you can identify a process or system that would fail if you doubled your number of clients overnight. Investigate ways to manage that situation through documentation, training, or redesigning the process. -= Links =- - Books: The 48 Laws of Power - Robert Greene The 50th Law - 50 Cent and Robert Greene - Online: Screensteps - Process Documentation Software http://www.7levers.com - The 7 Levers of Business Home Study Course is now live. Sign up today and get 2 months free access to our Preneur Platinum private members area. -=- For more information about Pete and Dom, visit us online at http://www.preneurmedia.tv or drop us a line at: preneurcast@preneurgroup.com If you like what we're doing, please leave us a review on iTunes or a comment on the Preneurmedia.tv Web Site.

Outsourcing is the topic of this week's discussion between Pete and Dom. They talk about why, what and how you should outsource, and Pete shares some tips on how he manages his outsourcers to get optimum results. Links: 4 Hour Work Week - Tim Ferriss [Book] The E-Myth - Michael Gerber [Book] Livescribe Echo Pen - Digital recording of drawings and audio http://www.editme.com/ - Editme Work Wiki Wordpress Wiki Theme - At ThemeForest http://www.bluemangolearning.com/screensteps/ - Screensteps documentation system preneurmarketing.com/challenge - The Challenge - free internet marketing training -=- For more information, visit us online at www.preneurmarketing.com or drop us a line at: preneurcast@preneurgroup.com

In this episode, Parallels woos Apple cult converts, Microsoft in Photoshop gaffe and we deep-dive into Snow Leopard. BackBites Dictionary backup - /Users/User Name/Library/Spelling Dictionary inconsistencies Address Book privacy ChatBites iPhones not suitable for business use Parallels woos Apple cult converts Camtasia for Mac Microsoft's Photoshop gaffe Software Review Snow Leopard Purchase and installation 32 or 64 bit kernal startup mode selector Saved disk space QuickTime Dock and Expose Spotlight Stacks Incompatibilities Fujitsu S510M scanner Snow Leopard resources Competition Win a copy of BusyCal Events The next MacBites Live event is on 10th September (20:00 BST) - Elaine is running a seminar entitled Photographic Extreme Makeover. Other upcoming events include Screensteps (24th September) and Things (1st October). For details of all our events go to http://macbites.co.uk/live-online/. To attend the events go to http://www.macbites.co.uk/live We're having a social event on 17th September. This will take place at The Old Pelican Inn, Manchester Road, on the Sale/Timperley border.

Nicht einmal der Karfreitag kann mich davon abhalten einen Podcast zu sprechen, um euch mit den frischesten und saftigsten Neuigkeiten aus rein subjektiver Ebene und mit vielen ääähs und öööhs gesalzen, zu versorgen. Diese Woche scheint bei Apple die große Bugfix- und Updatewoche zu sein, da quasi im Tagesrhythmus neue Fixes und Patches erscheinen, die das Leben mit (und an?) dem Mac einfacher und angenehmer machen sollen. Das Camera Raw Compatibility Update 2.0 wird dabei wohl das letzte seiner Art bis zum Ende der Feiertage sein. Adobe zieht den Schwanz ein, oder besser gesagt die allzu euphorische Aussage, dass Flash auf jeden Fall auf dem iPhone erscheinen wird. War in der Firmenzentrale jemand etwa ein wenig vernebelt, nur weil Microsoft die Lite Version von Flash lizenziert hat? Welteroberungspläne? Ich zumindest kann mir ein Internet ohne Flash sehr gut vorstellen. ScreenSteps habe ich schon einmal vorgestellt, mit dem neuen Update gibt es jedoch eine halbgare Blog-Integration, die über den hauseigenen ScreenSteps Live Dienst läuft, der anscheinend kräftig promoted werden soll. Schade nur, dass die Abonnements so viel Geld kosten, für größere Bildungseinrichtungen wird sich das aber sicherlich lohnen. Kann sich eigentlich noch jemand an die Mitte-90er-Wordart-Grässlichkeiten erinnern? Ein kurzer Blick über die existierenden Vorlagen von Disc Cover 2 hat meine Erinnerungen wieder hochkommen lassen. Es gibt sicherlich auch einige nette Themes, denn 130 Stück sind es in der Gesamtzahl. Lasst euch also nicht abschrecken von dem Erscheinungsbild einiger Muster, ihr werdet mit Sicherheit nicht assimiliert. Macinme Daily #49 Download