Podcasts about relentless dentist

Are you tired of the entrepreneurial roller coaster?  Inconsistent team performance, erratic cash flow, and predictable exhaustion dragging you down? Imagine transforming your dental practice into a powerhouse of prosperity, efficiency, and unparalleled patient satisfaction without burning out your team. In this final episode of the Relentless Dentist podcast, Dr. Dave  unveils the secret to revolutionizing your practice: Flow. Get ready to uncover 10 compelling reasons why these states of peak performance are the new currency of success for dental practice owners like you. In this episode, you'll discover:   Enhanced Productivity: How entering the "zone" can skyrocket your practice's efficiency and patient satisfaction.   Team Cohesion: The magic of Group Flow and how it can make your practice run like a well-oiled machine.   Reduced Burnout: Strategies to sustain high performance and job satisfaction in a demanding profession.   Tune in now and become a Flow Evangelist in your practice.   Are you ready to upgrade your practice? Need help implementing the Dentists Ascend Method? Don't miss Dr. Dave's presentation: ‘How to Build a Referral-Centric, High-Profit Dental Practice Without the Team Drama — Even if You're Currently Overwhelmed.‘ This resource is tailored to help you enhance your operations, boost patient referrals, and increase profits while creating a self-managing team. Perfect for any dental practice owner looking to win in today's challenging environment. Check it out now!

Feeling overwhelmed by the constant need to please everyone in your dental practice?    Discover how unapologetic leadership can transform your practice and reignite your passion.   Unlock the Secret to Conflict Resolution: Learn why addressing conflicts head-on can create a more harmonious and productive work environment.   Embrace Authentic Leadership: Find out how leading with authenticity builds trust and inspires your team to bring their best selves to work.   Master the Art of Assertiveness: Get practical tips on setting boundaries and taking decisive action that benefits your practice and your team.   Join Dr. Dave as he shares actionable insights to help you lead with confidence and authenticity. Listen now and start transforming your leadership confidence today!   Are you ready to upgrade your practice? Need help implementing the Dentists Ascend Method? Don't miss Dr. Dave's presentation: ‘How to Build a Referral-Centric, High-Profit Dental Practice Without the Team Drama — Even if You're Currently Overwhelmed.‘ This resource is tailored to help you enhance your operations, boost patient referrals, and increase profits while creating a self-managing team. Perfect for any dental practice owner looking to win in today's challenging environment. Check it out now!

Are you wasting time and energy trying to control the uncontrollable?   Join Dr. Dave as he reveals a powerful framework to help you cut through the chaos and achieve peak performance both professionally and personally.   In This Episode, You'll Discover:   The 4 Key Elements for Controllability: Transform yourself with purpose, presence, positivity, and performance.   Actionable Insights: Practical tips to implement these principles today, reducing overwhelm and increasing clarity.   Comprehensive Confidence Building: Lead with assurance, inspire trust, and enrich your personal relationships.   Ready to transform your leadership, dental practice, and life? Tune in now to discover how these four elements can help you become the confident leader your team, patients, and loved ones deserve.   Are you ready to upgrade your practice? Need help implementing the Dentists Ascend Method? Don't miss Dr. Dave's presentation: ‘How to Build a Referral-Centric, High-Profit Dental Practice Without the Team Drama — Even if You're Currently Overwhelmed.‘ This resource is tailored to help you enhance your operations, boost patient referrals, and increase profits while creating a self-managing team. Perfect for any dental practice owner looking to win in today's challenging environment. Check it out now!

Uncover the overlooked dangers of "autopilot mode" in dentistry and its silent yet profound impact on your practice. In this revealing episode, Dr. Dave ventures deep into the hidden aspects of routine dental care, spotlighting how mindlessness can undermine a dental practice owner's confidence and the core of their practice.   The Cost of Autopilot: Explore the detrimental effects of mindlessness on decision-making, team dynamics, and overall practice efficiency.   The Power of Mindfulness: Discover how mindfulness can transform your practice by sharpening focus, alleviating stress, and fostering a culture of empathy and teamwork.   Mindfulness in Action: Unveil practical strategies to weave mindfulness into your daily routine, significantly boosting resilience, patient satisfaction, and care quality.   Tune in now for a transformative journey and unlock the secret to a more focused, stress-free, and fulfilling dental career through the power of mindfulness.   Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

In this episode, Dr. Dave discusses five hidden principles that'll help you crush your business goals. He distills the essence of achieving beyond the ordinary with strategies that blend ambition with actionable wisdom.   Future Identity Alignment: Explore how envisioning your ideal self can serve as a compass, guiding your steps towards significant success and ensuring your goals are not just met but exceeded.   Passion-Driven Goals: Uncover the strategy of pursuing goals that deeply resonate with your curiosities and core passions, guaranteeing sustained motivation and deeper satisfaction in your professional journey.   Empowerment Through Mastery: Dive into the concepts of personal influence and time management as critical tools for overcoming challenges, ensuring progress, and realizing your financial aspirations.   This episode is dedicated to dental practice owners aiming to transform their goals into tangible successes. Listen now to lay the groundwork for a future where your practice not only grows but flourishes beyond expectations.   Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

Dive into an eye-opening discussion where Dr. Dave explores unnoticed actions that may be compromising your position as a trusted dental authority. This episode is packed with essential takeaways:   Crucial Mistakes: Identify the common oversights that dentists make, negatively affecting their professional image, credibility, case acceptance, and revenues.   Trust Builders: Learn actionable strategies to strengthen your relationships with patients and enhance their experience.   Keys to Authority: Gain insights into the core practices and communication skills that establish you as a leading figure in dentistry.   Don't miss out on this opportunity to refine your approach and solidify your status as a trusted authority in the field. Listen now!   Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

Are you maximizing the potential of one-on-one meetings in your dental practice? This episode is a deep dive into how these crucial interactions can be a game-changer for creating a self-managing, efficient, and growth-oriented team.   The Untapped Potential: Discover how effective one-on-one meetings build trust and efficiency, while neglecting them can lead to serious consequences like reduced engagement, communication breakdowns, and a lack of team cohesion.   Navigating the Pitfalls: Learn about the detrimental effects of poorly conducted meetings, including stunted professional development and increased staff turnover, and how to transform these challenges into opportunities for growth.   A Roadmap to Success: Gain insights into the principles of impactful one-on-one meetings, focusing on regularity, core values, active listening, and crafting actionable growth plans.   Don't let another day pass without harnessing the power of one-on-one meetings. Listen now to upgrade your dental practice and pave the way for a more prosperous future.   Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

The Hidden Impact: Discover how the fear of rejection subtly influences both the professional and personal aspects of dental practice. Unearth the underlying factors that give rise to this common yet unspoken challenge.   Transformative Strategies: Dive into five empowering techniques designed to overcome the fear of rejection. Learn about building resilience, nurturing self-compassion, and reshaping negative perceptions.   Embrace for Growth: View rejection from a new perspective. Explore how accepting and learning from rejection can be a powerful catalyst for personal and professional growth in dentistry.   Tune in now for insights that will redefine your approach to challenges and open doors to greater success as a dentist.   Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

Ever pondered what 'Winning' truly means in the realm of dental practice ownership? In this episode, inspired by Tim Grover's book 'Winning: The Unforgiving Race to Greatness,' Dr. Dave delves into the art of triumph in your business. Redefining Success: Explore how expanding your vision of victory can transform your practice's trajectory.   Team and Wealth Dynamics: Unearth the crucial role of team unity and smart financial strategies in driving your practice to victory.   The Only True Opponent: Learn why facing and overcoming your inner challenges is the ultimate battle for your practice's triumph.   Don't just ponder; act. Listen now and embark on a journey to elevate your dental practice to a championship season. Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

In this episode, Dr. Dave reveals how embracing the hospitality industry's standards can benefit you and your practice.   Discover the Power of a Hospitality Mentality:   Elevate the patient experience. Attract a flood of high-quality dental patients. Uncover Healthcare Challenges: The current standards often fall woefully short. The 10 Tenets of a Hospitality Mentality: These are the keys to 3x your word-of-mouth referrals   Dental practice owners: tune in now and embark on the path toward a healthier, more prosperous practice.   Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

Ready to uncover hidden threats that could shape the destiny of your dental practice? Join Dr. Dave as he reveals The 6 Warning Signs of Team Toxicity… potential triggers for team turnover, disgruntled patients, revenue loss, and scathing one-star reviews.   The Subtle Threat: Explore the concealed signals of team toxicity that undermine your practice's foundation.   Practice Vitality: Gain insights into how team toxicity can impact your financial success, morale, and patient relationships.   Solutions Await: Empower yourself with actionable strategies to confront team toxicity, fostering a culture of growth, collaboration, and unwavering professional excellence.   Don't wait any longer; your practice's future depends on it. Listen now and embark on the journey toward a healthier, more prosperous practice culture.   Take the next step towards transforming your dental practice. Take Dr. Dave's Dentists Ascend Quiz to discover the hidden potential in your business.

Prepare to challenge and change the way you think about your dental practice through:   Fixed Beliefs, Fixed Outcomes: Are unhelpful beliefs constricting your practice's potential? Learn how embracing flexible thinking can open new doors.   The 'Yet' Factor: Discover the immense power of 'yet' in transforming perceived limitations into opportunities for growth and success.   Brain's Untapped Potential: Explore how leveraging neuroplasticity can revolutionize your skills, adapt to new technologies, and evolve your practice.   Boundary Breaker or Safe Player? Examine if fear is stifling your growth. Learn why pushing past comfort zones is key to innovation and success.   Listen Now: Join Dr. Dave in this first episode of 2024 so that you can get out of your own way.   Take the next step towards transforming your dental practice. Complete the Dentists Ascend Quiz and book your exclusive Freedom Mapping Session with Dr. Dave. Limited to five dedicated dentists, ready for growth in 2024.

In this episode, Dr. Dave delves into the transformative 'Day One Philosophy' and its surprising impact on dental practices:   Innovate or Stagnate? Uncover how continuous innovation isn't just a buzzword but a necessity for staying at the dental forefront.   Beyond Treatment Plans: Explore the customer-centric approach that redefines patient experiences and skyrockets satisfaction.   Agility: Your Secret Weapon? Find out how being agile in business can outpace competitors and secure your practice's future.   The Long Game in Dentistry: Learn why strategic long-term planning is crucial for more than just financial health.   A Learning Culture: Luxurious or Essential? Discover the underestimated power of cultivating a learning environment in your team.   Tune in to unravel these compelling concepts and see how they can radically elevate your practice.   Take the next step towards transforming your dental practice. Complete the Dentists Ascend Quiz and book your exclusive Freedom Mapping Session with Dr. Dave. 

In this episode, Dr. Dave explores the intersection of ancient philosophy and modern dentistry:   Timeless Insights for Modern Care: Learn how integrating age-old wisdom enhances patient satisfaction and boosts referrals.   Elevated Decision-Making: Gain insights into thoughtful treatment planning and improved patient outcomes.   Deepening Trust with Patients: Discover powerful communication techniques rooted in philosophy to strengthen relationships and increase referrals.   Tune in now to learn how these enduring principles can significantly enrich your dental practice.   Take the next step towards transforming your dental practice. Complete the Dentists Ascend Quiz and book your exclusive Freedom Mapping Session with Dr. Dave. Limited to five dedicated dentists, ready for growth in 2024.

In this episode, Dr. Dave delves into the complexities dental practice owners will face in 2024. He focuses on how to create a self-managing team and build a high-profit practice amidst uncertainty:   Adapting to Change: Ready your practice for the unpredictable dynamics of the dental industry in 2024.   Crucial Questions: Explore key questions to drive effective decision-making and enhance practice management.   Success Strategies: Identify strategies for developing a self-managing team and optimizing practice profitability.   Building Resilience: Learn principles and tactics to establish a robust and profitable dental practice.   Tune in now to gain strategies for leading a successful and forward-thinking dental practice.   Take the next step towards transforming your dental practice. Complete the Dentists Ascend Quiz and book your exclusive Freedom Mapping Session with Dr. Dave. Limited to five dedicated dentists, ready for growth in 2024.

Transform your dental practice and enrich your life with key insights in this episode:   Revolutionize with Values: See how Faith & Focus can dramatically alter your practice's direction and decision-making.   Peak Performance & Well-being: Explore the impact of Flow & Fitness on enhancing your professional efficiency and personal health.   Growth and Joy in Dentistry: Embrace Fearlessness and Fun, and ignite your professional passion with Fascination.   Harmony in Wealth and Relationships: Understand the synergy between Friends/Family, Fortune, and Freedom in creating a well-rounded, successful career.   Tune in now to discover strategies for a more powerful and integrated approach to your dental career.   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

In this must-listen episode for dental practice owners, we delve into the transformative power of a next-level gratitude practice:   Revolutionize Your Mornings: Learn how to supercharge your morning routines and team huddles with gratitude.   Uncover Health Breakthroughs: Grasp how gratitude profoundly impacts pain control, sleep quality, stress levels, and inflammation.   Boost Confidence & Drive: Discover immediate strategies to conquer fear and skyrocket motivation, leveraging gratitude to enhance your professional confidence.   Don't miss out on this opportunity to transform your dental practice. Tune in now to elevate your leadership with the power of gratitude!   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

Dive into a Real and Raw Conversation with Dr. Dave Maloley and Dr. Paul Etchison:   Identity Shifts Unveiled: Engage with the genuine challenges and triumphs of evolving within the dental profession. Practical Growth Strategies: Discover actionable tactics for growing your practice, suitable for both small and large teams. Authentic Leadership Insights: Gain invaluable perspectives on guiding your team with sincerity and effectiveness. Leveling Up Your Practice: Learn from the experiences of dental leaders who have successfully navigated the journey of professional advancement. Direct Dental Wisdom: Access no-nonsense advice for enhancing patient care and optimizing your practice's efficiency.   This episode is more than a conversation; it's a deep dive into the realities of dental practice and leadership. Listen now to gain insights that can transform your approach and elevate your dental career.   Tune in today – embrace the insights from The Relentless Dentist Podcast.   Share this episode with your dental community, rate us, and leave a review. Your engagement helps us continue to deliver impactful content for dental professionals.   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

Discover the transformative power of 'Moments of Truth' in this week's episode, drawing lessons from legendary leader Jan Carlzon and Scandinavian Airlines' remarkable turnaround:   Elevate Patient Interactions: Uncover how every 15-second interaction can be a 'Moment of Truth', profoundly enhancing patient loyalty and satisfaction in your dental practice. Differentiate with Personalized Care: Learn actionable strategies to make each patient visit memorable, setting your practice apart in today's competitive landscape. Team Empowerment for Excellence: Explore how empowering your staff can turn routine appointments into opportunities for exceptional patient care, driving growth and reputation.   Tune in to "15 Seconds to Success: Crafting a Stellar Dental Practice" for insights on leveraging brief interactions for lasting impact. Transform your practice with the philosophy that appreciates the magic of moments.   Subscribe, rate, and review, and share this episode with peers who are just as dedicated to cultivating a high-profit, mission-driven dental practice.   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

Are you a dental practice owner looking to foster a team culture that's rooted in passion rather than just profit? This week, we're exploring the "Mercenary vs. Missionary" mindset with guidance from John Doerr, the legendary venture capitalist. His insights help us understand the crucial differences between team members who operate out of self-interest and those who are driven by a shared vision and dedication to your practice's success.   Delve into Doerr's perspective on why a missionary-driven team is the cornerstone of long-term success and patient satisfaction. Learn actionable steps to inspire a shift in your team's mindset, leading to improved care, stronger team cohesion, and enhanced practice growth. Discover how to identify mercenary traits and strategically transform them into missionary zeal that aligns with your practice's core values. For dental practice owners seeking to create a lasting impact and drive genuine success, this episode is your playbook. Tune in and learn how to lead your team towards a future where dedication and passion are the driving forces. Subscribe, rate, and review, and share this episode with peers who are just as dedicated to cultivating a thriving, mission-driven dental practice.   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

I'm excited to announce that the Pediatric Dental Marketing Course is officially open for enrollment!This comprehensive course, developed by Minal Sampat and myself, is tailored specifically for pediatric practice owners and their teams. It is designed to turn your pain points into stepping stones for success, and to help you become the trusted dental home for countless children in your community. Head over to our site to enroll now! https://pediatricdentalmarketingcourse.com/‍‍Guest: David MaloleyBusiness Name: Relentless DentistCheck out David's Media:Website: https://relentlessdentist.com/David's Podcast: https://relentlessdentist.com/podcasts/Reveal the Hidden Potential In Your Practice! https://app.tryinterface.io/s/64c79b5f-a27b-41b8-b3a0-ea9dfe3eeedf‍‍Other Mentions and Links:Voices of DentistryDavid's Past Episode: 198HGTVBuc-ee'sIn-N-Out BurgerKois CenterPeter DruckerDeion SandersMinal SampatCanva‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:What are the key aspects to a high performance and self-driven team?The drawbacks to a top-down, authoritarian, leadership style and effective alternatives.How to build your patient experience around referrals, so patients can't help but refer their friends and family.The difference between self-managing team members, and those that need more guidance, and how to manage both.How to escape the tyranny of "urgent" tasks and ease your mind.How to manage a team that isn't fully on board with the plan.‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: This is the Dental Marketer, the podcast where we teach you how to effectively market and grow your dental practice. And my name is Michael Adias, and my mission is to help you, the practice owner, attract new patients immediately, and effectively market and grow your business, so you can become the go to dental practice in your community.Now, today we're tackling a challenge. That you faced at one point or another, and that's how to build a thriving team culture when not everyone seems to be on board and joining us is a seasoned expert, second time guest, Dr. David Maloli. David was on episode 198, The Relentless Dentist, and in that episode, I'm going to put a link to it in the show notes below.Or you can go on the website and just search up episode 198. And in that episode, he talks about why having clarity is everything when starting a practice. The tough times you will face when you own a practice that you absolutely cannot avoid. And how to become a better leader for your team. And so that's what we discussed in that episode on 198.But in this episode, we dive miles deeper into a couple things. Specifically, a lot of those things that we talked about, but much, much deeper. For example, We discuss breaking down top notch teams. So have you ever wondered what it takes for a regular group of people, and what do you have to do to turn them into a supercharged team? Well, That's what we dive deep into in this episode. Into what pushes teams to the top. And lights that motivational fire under them. Then we also discussed the flip side of traditional leadership. And so we're going to chat about why the old school bossing around leadership might not be cutting it.We're diving into ways to lead that boost and inspire and not just boss around. Then we also talk about making your patient experience share worthy.So Dave's got the lowdown on crafting a patient experience that's so awesome, folks can't help but tell their friends about it. So get ready to learn how to make your patients your biggest fans. And then we're also talking about balancing self managing and guided team members. some teams they're a mix, right?Some people love their freedom, while others need a road map. And we're gonna chat about handling both kinds of team members, and letting everyone shine in their own way. And then, we'll discuss ditching the everything's urgent mindset. And Dave's got tips. to help you shake off that constant to do list pressure uh, that we all kind of feel like we have. So let's figure out how to take back your time and what really matters in this episode.That's what we're going to discover with Dr. Dave Maloli. But before that, I want to ask you, Have you ever scrolled through Instagram and noticed, the people you're following the pediatric dentist or pediatric practice, and they have thousands of followers, and you notice people are engaging with their content?They're creating content you love, that other people love, and you just know that they're attracting new patients every single day through Instagram. And you've thought to yourself, how incredible would that be if I had an Instagram account just like them? How fun would that be? Well Stick around after the interview to learn exactly how to do this, but for now, let's listen in to Dr.Dave Melloli. David, how's it going? Michael, David: I'm awesome. How about yourself? Michael: Doing pretty good, bud. Doing pretty good. It's been a minute. I think the last time we physically spoke was at Voices of Dentistry pre David: pandemic. Right. Yeah. I was going to say it's probably a different world that we're both walking in currently, relative to the last time we Michael: spoke.But since last time, and even in the episode, which I'll put in the show notes below, so, the listener can, you know what I mean, follow up and listen to it. But at the same time, you've always been really keen on leadership. You've always talked about it. Right now, currently, are you, are you working in a practice clinically or no?I'm David: not. I sold my practice literally right before the pandemic would have taken it from me. So I saw my last patient in March of 2020. Michael: Oh, nice. Okay. So then right now, what are you currently doing? David: I exclusively coach. Single location, dental practice owners. Um, I've done that one on a one on one basis for about five years.And I really focus on performance, which is to me, the people side of things, not only what's going on internally for the doctor, but how does that radiate as a force for good towards the teams? And I'm also building a platform called Dentist Ascend, and that's to really give that demographic, single location dental practice owners, every competitive edge, giving them, I've really analyzed the market once because I was in it for a long period of time.It's easy to see what are all the things that they need and what are all the things that would be nice, but create friction and getting them to progress from current state to desired state. Michael: Gotcha. So is it more monetary? Like, Hey, look, I'm trying to break even Dave. And I need to get me there. Right? Like I'm struggling.It's been two, three years. Right. Or is it more like, Hey, the team sucks. I hate coming to work. Money's good. I just, Mondays, when Mondays come around, I get sick, right? Which one is it kind of more? David: it's both. Um, I created a methodology called the dentist of sun methodology to make sure that, cause my background before I was in dentistry, I was really in performance working with elite athletes and my career kind of.Went full circle when I realized that I was kind of born to be a coach, that's what was allowing my practice to prosper was me coaching up my teams that led to, you know, one on one coaching engagements, but I think it's dangerous to separate one from the other because, you know, I call the top tier and enjoy cashflow, like how profitable are we, what are the business mechanics that are leading to that, but if you drill down.A layer below that, I call that enthused clients. So what sort of clinical care and patient experience are they getting? And then that's going to lend to. Enjoy cashflow, right? If we go a deeper layer than that, who's creating the experiences, the doctor and the team, I call it enhanced culture.And then the driver of all of that in my, with my clientele where they have one location and they're really masters of their craft, but they have to parallel their craft with. Leadership and business acumen. I call that elevate confidence. What's going on for that doctor? Or not going on for that doctor in some cases.To, that's inhibiting them from being at their best at work. Michael: Gotcha, okay. That make sense? Yeah, so this is a process, a system you've created, David: right? It is, it's an integration between business consulting and performance coaching. That, I've been around the block enough and I've I've been in the pit of despair as a practice owner myself for long periods of time, it helped me see what was genuinely high leverage for the doctor and also like what are the things that we're chasing and they're expensive, but they're not necessarily high yield.Michael: Okay, so you mentioned pit of despairs. What are some? Of the major pit of despairs that you remember where you were like, geez, my gosh, how am I going to get out of this? That maybe nowadays you see that coming back up or that's happening a lot with uh, some of the colleagues. Yeah, David: I think One of the phrases I go back to often is that we don't have business problems We have personal problems that manifest in our business and that really humanizes the process But for me in the first few years of my startup practice My wife was medevaced to have my son, that was a big trauma to me because I didn't know if either of them were going to come home, quite frankly, a few years after that, my wife had a stroke in my office again, medevaced to Denver to save her life.And the straw that broke the camel's back was about six months after that were half my team quit all in one week. it was more of a mutiny, kind of orchestrated by a toxic office Michael: manager. was that during the part where your wife had the David: stroke or no? It was like six months after, yeah.When, right when I was at my lowest and a shell of a man, and I really needed my team, it fractured. And... It was difficult financially, it was difficult emotionally. I remember having so much anxiety that I'd be bent over in the shower dry heaving before work some days. And so I had to crack the code because I knew that game wasn't sustainable at all.Michael: that, man, that is. So then what were some of the things that you started doing? Because honestly, Dave, if I was in, I'm just trying to think, trying to put myself in your shoes. I would kind of just say like, I'm just going to give it all up right now. Right. That's like priorities. My family team doesn't want to be here.Fine. I'm selling right. Like I don't, I don't care. I'll, I don't know, be an Amazon driver or something. But Yeah. Yeah. For you, what were the steps if you could pinpoint and kind of like break it down to us in a system, the first one to three steps that helped you to get out of there? David: Well, most of my work now is around flow.Like how do we find this optimal state of productivity where we feel good? Things kind of happen that feels magic, but we're putting effort into it. Just has all of our focus and attention. And now I can look back at those times and realize what wasn't working, where were the burnout triggers in my life?And also, where was I almost stumbling across flow triggers? And so the first one is purpose. I moved to this mountain town for a reason. And I had a little boy and I literally remember looking at him and his crib. He was sleeping one night and I was, I could feel my insides like quivering from all the anxiety.And I said to him, Bennett, I don't know how I'm going to figure this out, but I'm going to find a way. So in the flow continuum, you kind of need curiosity, passion, and purpose stacked really high when you get in those difficult situations. know that now. I didn't know that then, but I happen to have a little boy right in front of me that I didn't want to say, Hey, listen, it was a crash and burn.And we decided to move to Denver and gave up on the dream. So purpose was the big one. Um, the second one was. Accountability. I mean, when I look back at that moment of team unity, I don't know that I would want to work for me either. I wasn't, I was short. I didn't have much in the tank. I didn't sleep very well at night.and I'm sure they felt that and I'm sure when they left they felt somewhat guilty, but they were trying to preserve themselves. So I had to realize that everything that happened in these four walls was my responsibility, whether I liked it or not, whether I was prepared for it or not. And then the third one would be understanding what team building really means.I, my background was more from, I grew up on a farm and then I worked in high performance athletics for a long period of time. And those environments are very authoritarian. And I kind of thought, Hey, my name's on the door. It's my license we're working under. I signed the paychecks. So I point in that direction and you go in that direction, right?Well, not, not so much. It sounds good in theory, but. This isn't the military and my team always had other options and it created a lot of pain just because I didn't really know how to articulate, Hey, let's make this a meaningful, meaningful workplace for you. What gets you excited to come to work in the morning?What has you for feeling fulfilled at the end of the day and then chasing there, going back to curiosity, passion, and purpose, what are the things that you're interested in? What, how can we further educate and develop you? So. It was this top down management where we started into, we moved into a very horizontal management structure where everyone owned their zone.Now I know that it's self managing teams, but that's really what allowed me to not only survive. In a weird economic climate in a resort town that has nasty seasonal trends and end up being really proud of the product, meaning that patient experience, the reputation, but also all the outputs, all the things that happen when you run a smart business.Michael: Yeah, I like, I like that part at the end right now. So the product that you're trying to put out is the patient experience. David: Yeah, I, I believe. Again, I don't know that I could have articulated this as clearly then, but now I've got some separation and I coach clients on this. The idea that we were building into our patient experience was referral centricity.What if. The purpose of an appointment wasn't to get case acceptance. What if it wasn't to get them to reappoint? What if it was something higher and bigger, which would be give them an exceeding expectations experience where they couldn't help, but tell the next person they saw on the pickup line at school or when they went back to work.And when you build your. around a referral, you know, that people aren't just going to give it out, you have to earn it. And so that was the product you know, extends into reputation and ability. but that's what I always challenged my team is. We've got dozens of people on the schedule today, but that one in front of you right now, what can you do to make them feel like they're the only patient on our schedule today?Michael: I like that, man. That's super different. So how did you do that? How did you create that experience? So the end goal was always a David: referral.Well, if you don't mind, let's go into another flow trigger, a big flow trigger. We talked about purpose was a big one. Talk about curiosity. We talk about passion, but a massive one is autonomy. And when I started making my team, the CEO of whatever they were doing, it might be the schedule, it might be the finances.It might be the hygiene op. It might be one of my ops. That's when that really flourished. And I just. Decentralized operations, basically, although it was a small facility, I decentralized operations and task them to surprise and delight the patients on the schedule. And one patient might want to get in and out.So the surprise and delight was efficiency, but the other person might want, you know, if they're, if they have more time on their hands, they might want the additional touches like, Oh, I watch. HGTV when I came in last time and they remembered it and that program was up when I walked in the room. And it doesn't take much really to surprise and delight somebody because most customer experiences are pretty mediocre, right?Yeah. But it's all these little unexpected touches. It's nothing's going to blow you away. It's just that, wow, I got a birthday card from Dr. Maloli. Wow. We got a handwritten thank you after I was there one visit. Those little things compound like crazy. Michael: Interesting. So it's more of the, um, David: the details. Yeah.The details that seem trivial at first, that's a really good way to put it. If you didn't do it, nobody would miss it. And the fact that you are doing it, it doesn't take you five or 10 minutes. It takes you a moment, but just that little bit more eye contact, a little bit more conversation, remembering where they went to vacation last summer, because he put it in the notes, all those little things.And a small town or in a big town where people, they want, they feel ignored and they want to feel like they're valued. If you just put a few little deposits on that emotional bank account each time, it really adds up and it's that emotional connection. Now, more than ever, that people are really longing for.Michael: Yeah, I remember, I think that was in, and for anybody, for, for you, you're listening, I'm going to put it in the show notes below to Dave's, uh, newsletter, because I think today you sent something like about the three points to, to ponder and, and one of them was to rethink. Touch points, It was where can you inject and genuine care into the um, I guess this part of it, right?is this something that you recommend like everybody on the team should ask themselves this? David: Everybody on the team, every appointment, every day. Every day. It's a moving target, you're trying to customize it, you're trying to make it unique and personalized and unexpected, and there's different strokes for different folks, and somebody might love all your reminders and somebody might hate all your reminders, so you have to customize the experience, and I think, you know, there's a lot of people that are scared about this corporate takeover or what you want to talk about, um, I don't think it's real, I think Yes.It's a, just a different model. And if you want to win at your own model, you get excellent at your craft, which is dentistry, and you package that in a incredible experience. And you can run circles around anybody because it's so rare. I mean, I live in a high end area and I can go to an expensive restaurant and the steak might be good, but then the service is mediocre or I might go into retail and the same thing.So if you can surround yourself with a handful of engaged, creative people, they don't have to be trained in dentistry. In fact, sometimes I think it's a liability for them to have spent a long time in dentistry because then you have to take them through this unlearning process. That experience goes beyond the golden rule of, let me give you the dental experience I would want.It's upgraded into, let me understand the experience that you want and make sure that I give you that, and then nudge it up just one more rung and say, wow. Like. You'll never believe what happened at Malovi's office today. Michael: I like that. Well, have you ever experienced a day where, I mean, somebody's expressing this.They're wanting it. They're like, yeah, okay, guys, we're all gonna, what, where are the touch points we can add? And then there's like that one team member that just all the time, right? They're there, they get excited, then they bring it down and they get excited and then bring it down. what do we do with that?David: it's a big question. I mean, there's 80 percent of the workforce that are disengaged right now. some people are just risk averse and any change feels like a threat to their day. And so they need a little bit more coaching and nurturing and reminders. Most leaders get sick of saying the same thing over and over, but it's important that.We find the things that are precious and valuable to us, and we never stop talking about it because people will drift. Right. So there's that well intentioned person. And then there's the other person who might be like, Hmm, sounds good, but it's also a lot of work. Let's just see if we can let this blow over.And then you have that other insidious person. That's like, no way I ain't doing that. And then they start to kind of toxify and contaminate the others. So I really believe the future of leadership is. Understanding how to coach and develop your people, not just in dentistry, but in the workplace, because if you don't invest in them, they're always going to be looking for their next best.And so you have to, almost like what we just talked about with the patient experience, you have to customize the employee experience as well. Because some people are already self managing. If you start over managing them, you're going to run them off. Other people are used to being dependent on somebody else for making all the decisions.And if you don't nurture them to be decisive and confident and develop their skills and mindset, then you're going to run the top team member off too, right? So it's... Understanding how to build teams and grow people it used to be a, would be nice to have that skill, but now it's mission critical.Cause you're just going to have churn if you don't figure it out. So, that's a bit of a tangent of what we were just talking about, but to anchor that or bring that back home full cycle, I think understanding. How to get the best out of your people and making sure that your people understand, they really have three jobs, right?first job is to be good at their job, whatever that is, scheduler again, financial arrangements, dental assisting. The second job is to be a great teammate because if you're really productive and a toxic team member, then it's a no go. You're going to make the other people worse at their job. Like we were just talking about.And the third part is to grow. And it's the interesting thing about leadership is it's good for all people to grow. It feels fulfilling when we're expanding our capacities and capabilities. But that said, even though it's good for us, that most people will dig their heels in a little bit. So you have to build that into the culture of what are you going to focus on in the next 90 days?How are you going to get better? How can I support that? How can I be. How can I provide you the tools and training to get there? because if you get in any signs of status quo in this radically changing world, then it'll start to pass you by. And to me, that's the most dangerous thing of all is thinking what got us here will get us there.The big word that's getting kicked around in corporate circles is radically adaptable. And then there's like the laws of physics involved, right? An object in motion tends to stay in motion. The object at rest tends to stay at rest. And if you let your people rest on their heels and aren't telling them, like, part of your job is to get better at your job, then bad things happen.The consequences are too great for me. Michael: Yeah. So then. In, in this time where you're, if you can recall, like when you're busy, right, you're dealing with an employee, you're dealing with the patient, you're dealing with your own CE, right? Your own family, all this stuff. How can we tell what are the like marks of, Oh, they've been status quo for a minute now.Like they've been just, I don't know if they're, they're going down or up. You know what I mean? Like they just kind of passed by the radar because you're so boggled down with everything else. David: I think what we're, if we go to the root cause here, I think we really have to focus on what are our priorities and I'll share with you my personal experience, um, kind of an extension of what we were talking about earlier.That was about. Almost 10 years ago, where I had the family incident and the team mutiny and had to rebuild and then found out that it was a team member that was staying that created all the mayhem. in that churn, I noticed as I was rehiring for those positions that I wasn't getting as many applications as I used to.And. It wasn't that we had a bad reputation. It was just when people left, they weren't leaving my practice to go to another practice. They were leaving town because of cost of living. So a lot of the supply and demand issues that are, people are experiencing now. I felt that a long time ago and. What I had to do was prioritize making, even over patient care, which is hard for me to say, but it was true.I realized that if I didn't have a great team, I wasn't going to have that great patient experience. So I had to take that workplace environment and move it to the top of the list. What do I have to do to ensure that this is one of the best workplaces in town, not in dentistry, but again, facing competitors and banking and retail and hospitality.And so we have to move that to the front. And if we've moved that to the front. To sustain this team and allow this team to grow and flourish. Then we make the time for immediate feedback each and every day. We build some of that feedback into the huddle system, so that they don't have a chance to drift.And if they start to drift, that's when you start coaching them harder. And it's not to be mean, it's actually an act of kindness for the rest of the team to not let somebody pull down on the bar, like lower the standard when everyone else is raising the standard. So it's really our duty as employees, but you have a point, like there's 10, 000 things that we.Can be doing, we just have to make sure we know what one, two, and three are. And then we never lose sight of those priorities because not doing it again means this cascade of turnover and drama and gossip and being on the reactive side of that I've experienced it. And I wouldn't recommend it. I would recommend staying on the proactive side and really build a team, really a team building machine that has a communication cadence daily.Weekly, monthly, quarterly, uh, to make sure that people are always in momentum. Michael: Gotcha. Okay. Now, a lot of the times, Dave, how do you think we should handle this? Like when we're, we want to like, we're new, right? Maybe we've been open for a year or something. And we're looking to grow, but, you know, employees are scarce, right?Or, or just help is not as, uh, available as it used to. And you feel like you've created this beautiful workplace, but it's kind of like, they're like, oh, this is how much you can pay. Now I can get paid more at Bucky's, right? Or, oh, this is how much you're going to get paid. They're paying me more in and out or something.Right. and you're just thinking it's only monetary. Like there's no way I can pay you that much. That's it's just, I don't have it. What do we do in that David: scenario? It's funny. You say Bucky's cause I was just in Tennessee and they had this big sign out front, like 35 an hour for this 150, 000 for a night manager.And I was like, wow, this is competitive. Yeah. It's a big deal. again, something that I experienced in my local market where the cost of living is really high and I had to do a frame shift, meaning I couldn't see a team member as an expense ever. Cause I'd look at my payroll costs and I'd look at my overhead percentages and the payroll costs as a part of those overhead percentages.And I think, well, I'm way out of standard norms. But my alternative was also not having an employee and we have three columns full of hygiene and no hygienist. That's also a huge financial liability, not to mention a liability for your reputation and all these things you built up. So we have to look at them not to dehumanize people.I love people and I literally believe that all humans have unlimited potential. Some of them want to step into that and some of them don't clearly, but. if I got the feel during the interview process, that somebody was looking for something different, they were looking for a true culture.They were looking for more than just trading their time for my dollars. Then usually I was willing to invest in them and sometimes they came in really rough, meaning they didn't know a molar from a premolar They were rough around the edges, but they just didn't have any skills. And so we always started with customer service and said, the dental stuff will come from the reps.Right. And. So if I have to pay somebody 30 an hour or 35 an hour, my immediate question is, how do I make this person worth 90 an hour to the organization, either three times their wage or four times their wage and. It's like that ever seen those Peter Thiel questions, like he'll say, what if I had to accomplish my five year goals in six months, or it's something that's like so mind breaking.You're like, I, at first you're like, I can't, there's impossible, but if you sit with that for a while, you start to understand, like. Okay. If team overhead is say 33 percent and the rest of the overhead is 33%. So we're now at two thirds basically, right? And I'm getting 33%, which isn't an ideal dental practice.But when you're starting out, it's not uncommon for these numbers to skew like that. You start to realize an hour of the team's time is equivalent to an hour of my time. And so if I can save an hour a day by delegation, if they can prevent work and worry, if I can optimize this practice by only doing the things that.Require a dental license and then the high level CEU activities, you can hire all day. You just have to make sure that they're creating boundaries for you so that you're protected from decisions that you don't need to make. And then you, again, upskill them and train them up and up and up because the biggest risk in most of these situations is not having that person.Gotcha. So. You don't want to hire a knee jerk and get a, you always want to hire for culture fit and values alignment easier said than done, but you at least want to be screening for that, but the market will tell you what you need to pay for an employee and some sort of notion like this isn't sustainable is sometimes too quick of a reaction because what's not sustainable is.Bringing temps all the time and paying them 80 bucks an hour. What's not sustainable is your stress because you're onboarding a new person every two weeks. So there's a lot that goes into that, but I hope I've unpacked it enough that you have to like almost look at it like a fixer upper, like, okay, I'm getting this home for 260, 000.What do I have to do to make it worth 400, 000? That's easy to. To dehumanize it and put it in, into real estate forms. But if you're a good leader and a team builder, you can help that person see parts of themselves, the potential that no one's ever unpacked. So now you're serving yourself, you're serving the team member, you're serving the patient and you're serving the team.So that's the, we talk about a rare and valuable skill in this economy. It's that like being a builder of people and a unifier of teams. It almost solves for every other problem you have, your cashflow problems, your patient retention problems, your, I can't sleep tonight cause I'm too anxious problems.Like if you focus on that team dynamic, a lot of the other things take care of itself. It's especially in a, economy and a society now where people aren't as loyal, where they're more likely to skip work because there's. Eight inches of powder on the mountain, or they have something better to do. You really want to create a system and a machine, meaning this culture that attracts top talent, and then also helps them understand that you can go looking for greener pastures, but you're unlikely to find it.Michael: Interesting. I want to kind of rewind a little bit. You, you mentioned something with a team member. You said you don't want to overmanage them. How do you know when you are overmanaging someone? David: That's a really good question, Michael. I think you have to make sure technical term is psychological safety.That means no matter how long that you've spent at this practice, you No matter how much experience you have, no matter how loud you are or quiet, you are that all voices are need to be heard around here. So part of that, from a practice owner, you need to know, you need to ask them, like, what brings out the best in you.And sometimes you have to take them back to, like, who was a boss that you felt like didn't know how to bring out the best in you? And what were they doing? And then don't do that, right? Because the awareness sometimes isn't there, so you have to unpack it slowly. But you also have to make sure that there's an open dialogue, that if they feel like you're taking away some of that autonomy unnecessarily, that they let you know that, hey, Doc, it really makes me feel XYZ when you do this.And so it really has to be a dialogue and that psychological safety and. The open dialogue, the radical candor can only happen in an environment of high trust and high care. So the first job is to really give a damn about your people. And the second job is to make sure that they know that you have their best interests at heart.Now, where that gets complicated is where you have the radically independent person who's incompetent, who really needs guidance and coaching and management, right? So you have to be able to flex in and out, engage your Conviction based on somebody's level of competency, and there's graceful ways of doing that, right?It can be, uh, what's the marketing term? It can be a welcome guest or an annoying pest. Sometimes it's just a matter of your approach when you're managing those people. But it's not a one size fit all approach. And what happens sometimes is you have top performers that drift because they've got something going on at home with a spouse or a sick parent.So you always have to be on your toes as a leader because there is no checklist or prescription for this. It's you being hyper aware and knowing that your number one job first job is to, is to role model away. So who are you when you come to work? Are you representing the brand? And then you have to teach them how to think, giving them frameworks in which this is how we operate.This is how we take care of patients all from the surprise and delight thing to simple rules like No one sits in reception longer than five minutes or something like that with rare exception, and then you have to challenge them. And so that goes back full circle to what we were talking about earlier, about making sure that you're there for that graceful nudge to make sure that they're staying in momentum.And when you do this right, it starts to look like a flywheel at first. It takes a lot of effort going back to your young dentist. It's like, I'll never figure this out. I've been there, but over time. You start understanding how the mechanism really works, and it takes less and less management from you.You can't be hands off. Because all organizations will drift if there isn't somebody to tend to the belief system, the vision, the mission, but over time, it should get easier and people should be really good about getting work and worry off your plate. So you can focus on that coist training or the ortho training or all that stuff that really is going to pay the bills, but you're too busy doing 20 an hour stuff, cleaning up messes, putting out fires.Living in the tyranny of the urgent, all those sorts of things, that's, we have to evacuate the doctor from that so that they recover that freedom and realize, okay, now my career is what I thought it would be in the early stages. Gotcha. Michael: Awesome, David. I appreciate it. ask mainly that question because I feel like that's a lot of the times we... Maybe we do that and maybe we're giving too much autonomy to someone who doesn't need it. Right. It's like, Oh, you're not doing anything kind of thing. Right. But just looking busy. And then there's sometimes where it's like, cause of that, maybe we've been scarred.We do that with people who don't need it. Right. We're like, okay, wait, no, trust me. You're going to be, and we kind of push that on them. Like you need this type of guidance and all this stuff. Although they need guidance, everybody. Right. But it's more like. You're micromanaging now, right? And then that can be, heavy.You're just like, ah, you don't really believe me. You don't trust me or, I don't David: know, I can go further than that. Another component that really needs to be plugged in here that we should talk about is peer to peer coaching. You have to make sure that your environment is feedback rich and it's not just top down.It's not just the senior people down. It really is this environment where everyone's trying to get better. And they all are human and humble enough to know that there's blind spots. I remember one day... I have a pretty small space, less than 1200 square feet. And so the sterilization was right across from op two and we did the whole Disney thing.This is front stage. This is backstage. These are things that we only talk about backstage, but there was some personal stuff being talked about in hygiene and the hygienist with her patient, the chair heard it. And I didn't have to address it because she addressed it. She let it be known that, hey, it was really awkward for me being around that patient and hearing about that your Saturday night or whatever.And, and, uh, and sterilization. And she said, that's not how we do things around here. And so ultimately you need to set the standard, but it needs to be pleased by more than just you. In fact, with my clients now, I'm building out unity councils, which is an internal leadership team to make sure that, Hey, there's a keeper of the culture.Even when the doctor is heads down looking for another canal and an upper first molar for a root canal, there's keepers of the culture all the time, and it's not this environment where. when the cats away, the mice will play that's most environment. So you have to build in these fail safes and it all goes back to building trust and rapport one on one on one on one and making sure that you never take that for granted.Yeah, Michael: man. I think I'd feel like. If I wasn't in the office and I saw, dude, like maybe like a camera, I heard like one of my employees or somebody say, like, that's not how we do things around here, but oh my gosh, like, this is amazing, you know? David: Her name was Sam. I called her my sheriff. Yeah, that's good. There were certain standards, like we had our mission, our vision, our values, and then certain non negotiables.And if somebody crossed that line, I was rarely the person that had to move them and remind them. Um, usually the nudge was done by Sam or somebody else. Michael: Yeah. And so now today, how can someone introduce that peer to peer coaching, uh, within their team? Let's just say like somebody, one of our listeners are listening right now and they're like, I love this.I'm going to do it in our team meeting tomorrow. I'm going to say peer to peer coaching. Is that how it just kind of works or? David: No, no, it's a process, because this stuff is so valuable, it takes some time and this is where I kind of advocate playing favorites as a leader. Like you have to know the people who are committed organically to the practice.And the more of those people you get on board, the easier it is, but it's not going to be a all in type environment. It's just not how change typically works. I did a bunch of training and executive coaching. And if you go into a big organization, like say I bought your big company and I'm coming in as the new CEO or the turnaround guy or whatever it is, I.Immediately make the assumption that there are going to be a third of the team that's on board a third of the team. That's off board. They're going to be resistant. They're going to hate whatever ideas I come up with, even if it's good for them. And then there's the neutral third that could tip in either dimension.So I want to know always who are my loyalists who believe in what we're doing here? And I bring them in real close. I make sure I understand their ideas. I make sure that they're my feedback mechanism because I can't see or hear everything that happens in the practice. Not that they're informants, but they're the keepers of the flame, so to speak.If you get that rock solid, those people in the middle third will usually get on board because they they're not negative. They just aren't real leaders yet. And so what you're doing is understanding that. Leadership isn't about creating followers. It's about creating other leaders. And then that bottom third, they have an option to get on board or get out of the way.And sometimes you have to be that clear in the language where you start coaching them. And if coaching them isn't working, then you start telling them if they still don't maintain the standard, then you have to collide with them and say, Hey, listen, like, you know, either through your, verbal warning or written warning process.Like if you can't play at this level, you can't play this game. And so it's a tricky process, but you have to start infusing that into your culture. My, my team called it, uh, welcoming feedback. It was one of the core tenants of our operation and I didn't come up with it. They came up with it. So they wanted an environment where they felt like they could give me feedback.They could feel comfortable with me giving them feedback in real time on the fly. But. Hygienists would say, Hey, listen to the assistants. It would work better with the flow. If you did this or scheduling might give feedback because ultimately we're innovating all the time, right? Peter Drucker said that a business, because the purpose of a business is to create a customer, there are only two real functions, which are marketing and innovation.All the rest are just costs. So if you have that peer to peer coaching going on all the time, you're finding these little friction points, you're finding these little frustrations, and you're turning those into innovations. So that's the magic of what happens when you start doing peer to peer coaching, where everybody is a coach and also a, you know, a coachee. Um, but it's, I'm not, I'm not going to lie to you and say it's simple. We have to build it from the ground up. And that starts with. One on one conversations, make sure the standard is clear. Some of that standard is an obvious standard, like things that you can see, things that you can measure, but a lot of it is an emotional standard.Like what are the core values here? What is the behavioral standard emotionally here? And one of the things that my team came up with was, was out loud laughter. And when we put it on the board, I was like, okay, I'll concede. Like, that sounds good. And then I'd sit in the hallway and I could hear laughter from four operators and I'm like, Wow.Like that's creating trust. That's creating experience. That's creating value. So sometimes I don't think we really get the best ideas for our organization because we think we have all the ideas, but when you allow some of that, um, self managing team and stop trying to create followers and start to create leaders, Amazing stuff that you can't expect really starts to happen.Yeah. Michael: Nice, Dave. Awesome, man. I appreciate your time. Any final pieces of advice that you want to give to our listener? David: Yeah. if I were going to give an advice to listener, assuming that you're in a situation that's probably a little uncomfortable because most doctors are, one, know that it's normal.Because dentistry is hard. Being an entrepreneur is hard. Some of you are parents, that's hard. And you're never, ever, ever going to negotiate the standard. You want to be excellent at all of them. So you're probably feeling guilty that you don't exercise enough, or you don't sleep enough, or you don't socialize enough, or you don't spend enough time doing this or that.So my words of advice would be get rid of the guilt and shame. Um, and just get better because when I look around the landscape, dentistry is really a golden ticket. Meaning like if you can do a good job at dentistry, you can get a great associateship. If you can be a good entrepreneur and a great leader, you can create any lifestyle that you want.And that's, you know, to make what a dentist make, you might have to be a high level exec working 80 or 90 hours a week, flying all over the place. So don't lose sight of that golden ticket that you have. And also make sure that. Whatever path you're following isn't somebody else's vision and version of success.Because I see a lot of dentists want to be the next, this doc or that doc. And ultimately, you know what your path is. So don't be afraid to be an N of one and customize it completely to what you want. You can do whatever procedures you want. You can see whatever kind of patients you want. You can take. In network, out of network.Some of these things you can see it early, but you can build into it as you build up your reputation and skills. But the paralleling craft to your clinical craft will always be leadership. Because if you can lead yourself, you can lead a team. And if you can lead a team, you can lead your patients to better healthcare.So, that would be my parting shot for you. Michael: Awesome. So, if anyone has any further questions or concerns or wants to reach out to Dave, Dave, where can they find you? David: Well, I release a weekly podcast, it's called the Relentless Dentist. It's been around for about a decade now. Hard to say that. So there's lots of episodes and content free of charge there.If you want to get to know me better, I just created a dentist to send quiz. It's a video quiz. That's designed to help you reveal the hidden potential in your dental practice. I can give you a link to that or they can find it on my website and my social media on Instagram. Um, so I'm not as Deon Sanders would say, I'm not hard to find.Michael: Yeah, I know that's awesome. So that's all going to be in the show notes below. So definitely go check them out. And Dave, thank you so much for being with us. It's been a pleasure and we'll hear from you soon. David: Michael, thanks so much. You're a great host. Michael: Thank you so much for tuning into this episode and thank you Dave for being a part of the podcast. Again, really insightful, wonderful advice that you always bring to the audience, you the listener. So we really, really appreciate. If you want to ask him any questions or concerns, you can definitely do so by joining our free Facebook group, The Dental Marketer Society.And there you can talk with any of the guests that you've heard in the past or myself and, uh, interact with more of our listeners. Or if you want, you can go in the show notes below, look for Dave's name and click on the links and just reach out to him directly ask him any questions or concerns there. But we appreciate you tuning in and Dave, thank you so much again for being part of the podcast. Now, are you dreaming about having that wonderful, engaging Instagram, or it's Facebook or it's your TikTok presence, right? For your pediatric practice? Seriously, let's turn that into a reality.And one of the first steps you want to do is you want to start with understanding your patient's families. It's a game changer for your Instagram engagement. And in the Pediatric Dental Marketing course, which is a course created by Manal Sampat and myself, both of us, we teach you exactly how to create and grow with a purpose.your Instagram. Among many other things, that's one of the things we teach you. But lately we have received a lot of marketing questions on Instagram for pediatric practices. So I wanted to show you exactly what we cover. Now, when it comes to what's inside the Pediatric Dental Marketing course specifically for Instagram, we talk about Literally from the beginning to the end, how to get your bio getting started, your Instagram stories, the ideas you need to start implementing the insights that you need to look for on Instagram, the QR code and the saved content, how the algorithm works, what posts you need to do.And guys. She has you covered, Manal has you covered on how to schedule the post, what to post, 365 days out of the year. thinking is out of that, right? Like we got you covered. The type of hashtags, the reach you need to be looking for when it comes to hashtags, finding local influencer parents, and so forth.Then we dive into how to make the reels. And she dives into the training, finding trending audio all the time, scheduling your reels, download the Instagram reels checklist on the course all the ideas that we have for you. And so much more. Let me go even deeper and talk about team activity, how to get your team on board, the videos you need to start creating and so forth.The scheduling, how to create the content on Canva, which is a free platform, how to create custom templates, videos, flyers, worksheets, presentation templates, things like that for your Instagram. And also we cover the ads as well and how to specifically do the ads so that they can reach their maximum potential and obviously attract new patients.This is just a little sliver of what's covered. When it comes to Instagram in the pediatric dental marketing course, you'll dive into 30 plus units covering modern marketing basics, digital basics, digital marketing, social media marketing. And of course. I helped create the course. We also talk about ground marketing strategies, ensuring you're not just attracting, but deeply connecting with your community.I talk about how to get into daycare public schools, private schools, pediatric medical locations, chamber of commerce, businesses, learning centers, Uh, kumon Learning Center, small businesses, martial arts, Color Me Mine, indoor playgrounds, fitness facility.I cover an enormous amount of things on how to get into the community and other businesses when it comes to the pediatric dental marketing course. So you can check that out, but get your hands on these evergreen tactics, learn the art of engaging content creation, and even explore the magic of effective Facebook, TikTok, and Instagram marketing.Discover how enjoyable and rewarding marketing can be. And watch your pediatric dental practice flourish both online and in your community. So click the first link in the show notes below and see what this course has done and is doing for other pediatric practice owners. And at the same time, click the link If you just want to be nosy and see everything that's included inside of this course, which we continue to add to it, right? Every single month. And we have our monthly office hours where you, me and Manal sit together. Once a month, and we talk strategy and we talk how we can improve your practice. If you want to see all that, just click on the first link in the show notes below and you're able to look into the pediatric dental marketing course a little bit more.And if it's a good fit for you, we would love to see you in there. So click on the first link in the show notes below to check it out more for pediatric practices only. Awesome. So thank you so much for tuning into this episode. I really appreciate you and I'll talk to you in the next episode.‍

Are you a dental practice owner caught in the inertia of indecision, watching potential growth pass you by? Tune in this week as we delve into the transformative power of boldness in dental practice ownership.   Understand the crucial difference between “Motion vs Action” Learn how a single act of boldness can set off a ripple effect of positive change Discover the pitfalls of timidity and how it affects your team and patient relations   If you're looking to elevate your practice by building an empowered team, attracting a loyal patient base, and boosting profitability, don't miss this episode! Ready to step up your game? Subscribe, rate, and review. Share this episode with fellow dental professionals who could benefit from a boldness revolution in their practices.   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

What's In It For You: Maximize Patient Loyalty: Inspired by Peter F. Drucker, the Father of Modern Management, learn how to transform first-time visits into lifelong relationships. Boost Your Referrals: Uncover Drucker's principles applied to dental marketing, turning your patients into your biggest advocates. Increase Your Profits: Find out how Drucker's wisdom can help you scrutinize and optimize your costs for a healthier bottom line.   Takeaways: Immediate strategies to increase patient retention and referrals, all inspired by Peter F. Drucker. Practical tips to optimize your operational costs for higher profits.   Perfect For: Dental practice owners who want to unlock higher profits. Dentists looking to innovate and optimize their practice.   Tune in to elevate your dental practice's profitability and patient experience, guided by the timeless wisdom of Peter F. Drucker.   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

Dive into this episode and discover:   "Hot Fudge Sundae" Experiences: Master the art of creating standout moments that cement patient loyalty in an instant-gratification world. Lifetime Value: Unearth the strategy behind enhancing this hidden gem for sustained practice success. Handwritten Notes & Snail Mail: Reconnect with the age-old magic that deepens patient ties like no digital method can. Trust Building: The underlying foundation that ensures everything else falls into place. For dental practice owners aiming for not just growth but a legacy, this episode is gold. Tune in now!   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

In this episode, we explore the transformative power of embracing challenges, inspired by the quote, "A ship in harbor is safe, but that is not what ships are built for." • Mental Resilience: Discover why authentic mental toughness is crucial for modern dental practice owners. • Positive Impact: Learn about the ripple effect of consistently confronting and overcoming difficulties. • Courage & Confidence: Understand how these qualities can make you an exemplary role model for your dental team. • Avoiding Stagnation: Explore strategies to ward off complacency and ensure continuous growth and learning. •Prosperity & Fulfillment: Find out how pursuing the difficult can lead to a prosperous and fulfilling career and life. Tune in now for insights and inspiration on navigating the uncharted waters of your carer and achieving success through the pursuit of the difficult!   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

For dental practice owners navigating this volatile landscape, this episode is a treasure trove of insights: Digitization of Reputation: Understand why your Brand You is a cornerstone of your practice in the digital age. Authentic Branding: Discover the secrets to creating a personal brand that resonates with patients and directly influences your revenue. Standing Out: In a competitive landscape, learn how to position yourself as a beacon that attracts patient trust and drives growth. Coaching Insight: Stay tuned for a thought-provoking question designed to refine and elevate your branding strategy. Tap "Play" now and harness the power of personal branding to boost your dental practice's bottom line!   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

In this episode, I unveil the secrets to transitioning from a transactional mindset to building enduring patient partnerships. Dive into the 10 pillars that anchor a high-trust dental practice. Grasp why today's patients are more skeptical and how you can turn that skepticism into trust. Embrace the concept of a patient's lifetime value, ensuring not just their satisfaction, but also the sustainable growth of your practice. Ready to elevate your dental practice?   Tune in now! P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

Why 'Grow-Time' Matters: Join me as I reveal an overlooked approach to building a winning dental team. Magnetize Your Operations: Dive into the art of transformational leadership that elite dental businesses use to attract and retain top talent. Future-Proofing for Success: Decode strategies for sustainable growth in today's shifting economy. Intrigued? Tune in now! Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this transformative episode, delve into the profound impact of FOPO (Fear of Other People's Opinions) on dentists: Hollywood's Shadow: Unmasking how the entertainment world inadvertently dims the dental profession's shine. Breaking Chains: Proven strategies to shed the burden of people-pleasing and societal pressures. True North: Channeling your vision and aspirations to mold a dental career that's both lucrative and rewarding. Whether you're a deep-thinking dentist or a practice owner striving for excellence, this episode offers the clarity and momentum you need. Ready to amplify your confidence and success as a dental practice owner? Press 'play' now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

Dive into the unexpected connection between sports psychology and a modern dental practice. Discover the secret performance equation that champions swear by. Grapple with the tension between Self 1 and Self 2, and learn how to silence that pesky inner critic. Want a thriving dental career free of self-doubt? Don't miss this episode. Press play NOW!    Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this episode, I discuss why Time Based Competition is an incredible business advantage for you. So if you want to understand why Apple execs read “Competing Against Time”… If you want to create value with Strategic Inefficiencies… If you want to reduce wasted time and motion in your practice so you can generate more revenue and referrals … Tune in now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this episode, I discuss you deciding if being in network is benefiting your patients and moving you toward your vision. So if you want to stop playing PPOs' stupid games. . . If you want to take more time off and enjoy more cash flow. . . If you want to serve your patients in an elite way and unstress your team . . . Tune in now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this episode, I discuss the big challenges of managing a workforce made up of five generations. So if you want to play to the strengths of each generation so you can have an unbeatable dental team… If you want to minimize conflict and maximize collaboration… If you want to win with the evolving workforce so you can enjoy having the best reputation in town… Tune in now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this episode, I discuss why you must avoid the blame culture in our industry. So if you want to enjoy Have-it-All Prosperity… If you are ready to abandon any reliance on external validation… If you want to utilize the 12 tools of a High Agency Dental Practice Owner so you can have your best year every year… Tune in now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this episode, I discuss why you won't have more time, discipline, and willpower tomorrow. So if you want to know what to do when your dental career path stops making sense... If you want to hear Steve Jobs' best career advice, and... If you want to be more purposeful so you can make dentistry more prosperous and fulfilling... Tune in now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind      

In this episode, I discuss the top 10 reasons dental patients don't move forward with your treatment recommendations. So if you want to create an elegant case acceptance pathway… If you want to avoid generating animosity and buyer's remorse in your dental patients... If you want to know why it's better to anticipate and avoid objections than address them so you can create a slam dunk case acceptance machine… Tune in now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this episode, I discuss the massive problems associated with unaddressed team and culture issues. So if you want to promote employee satisfaction, engagement, productivity, and ultimately, better patient care… If you want to avoid destructive employee accusations and litigation… If you want to prevent a toxic environment and culture crisis so you can attract the best talent around… Tune in now! Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

Richard Low and David Maloley (of Relentless Dentist) talk about employer net promotor score, how that plays into being a good boss, and the opportunities for crucial conversations in the office.    Ask the Coaches 

In this episode, I discuss why dentists don't rise to what they believe is possible.   So if you want to understand the connection between self confidence & self worth and how that impacts your dental practice… If you want to know why fulfillment is so elusive for dentists… If you want to appreciate what's rare is valuable so you can lead and succeed like the best…   Tune in now!   Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind

In this episode, we get to absorb the immense wisdom of 99.5-year-old voracious reader and legendary investor, Charlie Munger. So if you want to realize the long-term advantages of being consistently not stupid, instead of trying to always be very intelligent… If you want to teach your dental practice to be a learning organization… If you want to experience the financial and fulfillment upside of "following your own drift" so you can experience an epic life… Tune in now! Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind.

On today's episode, we have the second half of the presentation from DSS 2019 with Dr. David Maloley, the force behind the “Relentless Dentist” platform and an advocate for the thriving dental practice. In this episode, we delve deeper into Dr. Maloley's philosophy on living a fulfilling life, both within and outside the dental practice. We explore the concepts of regret, fulfillment, and the process of embracing change. He shares his insights on the importance of living with intention, stressing the transformative power of commitment and courage when starting something new. Central to our discussion is the concept of purpose. Dr. Maloley guides us on a journey towards understanding and embracing our unique purpose, asserting that the pursuit of becoming the best version of ourselves can lead to both personal and financial success. We conclude with an engaging exploration of the "power pyramid," a tool Dr. Maloley uses to illustrate how money can become a by-product of our pursuit of personal growth and achievement. If you haven't yet listened to Part 1 of our conversation with Dr. David Maloley, be sure to check it out for even more insights on thriving in the dental practice. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we have a 2-part episode from DSS 2019 with Dr. David Maloley, a renowned author, speaker, podcaster, executive coach, and owner of the “Relentless Dentist” platform, we delve into the challenges and fears that often plague dental professionals. Dr. Maloley, known for his 360-degree approach to the business side of dentistry, shares his wisdom on creating thriving dental practices without sacrificing personal time and passion. With his years of hands-on experience and a proven track record in helping dentists build successful practices, he brings unique and invaluable insights to our conversation. In this episode, Dr. Maloley poses the important question, "What are you afraid of?" and offers thought-provoking ideas on improving our relationship with fear and time. He shares a personal ski trip story, deftly illustrating the importance of heeding advice from others. Finally, we discuss how to rise when you feel "broken" within your practice and are unintentionally burdening those around you. You don't want to miss Part 2 of our conversation with Dr. David Maloley, where we will explore how to live a life of fulfillment without regret, harness the power of purpose, and much more. Stay tuned! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In this episode, I discuss 6 Cash Flow and Business Lessons from Billionaires. So if you want to understand the immense value of risk-taking and innovation… If you want to benefit from other people's expertise… If you're ready to play the long game so you can have a prosperous career without regrets… Tune in now! Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind.

In this episode, I discuss 7 principles dental practices should steal from Deutschland. So if you want to give your patients the gift of direct and clear communication… If you want to teach your team the power of next-level professionalism… If you want to balance your high clinical standards with a fun workplace so that your patients can't wait to refer their friends and family members… Tune in now! Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind    

In this episode, I discuss why dental practice owners should learn important team-building principles and perspectives from the likes of Jocko, Goggins, and Admiral William H. McRaven. So if you want to stop setting "realistic" goals and create something more audacious... If you want to build an unbeatable mind to help you win in this new economy… If you want to cultivate camaraderie so you can enjoy an incredible workplace and an elite dental team… Tune in now!   Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.   You can find show notes and more information by clicking this link: https://bit.ly/7-Navy-Seal-Lessons   Relentless Dentist is a dental podcast by Dr. Dave Maloley.  

In this episode, I discuss why assertiveness and conviction are critical, confidence-building skills. So if you want to create more respect in your key personal and professional relationships... If you want to take a stand for what you want and what you believe in... If you want to achieve your goals in record time so that you can elevate confidence in you and those around you... Tune in now!   Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.   You can find show notes and more information by clicking this link: https://bit.ly/On-Mute-Doc     Relentless Dentist is a dental podcast by Dr. Dave Maloley.

In this episode, I discuss why this is a really bad time to be "just another dentist." So if you want to know what it takes to increase your revenue with less effort … If you're ready to design your practice's essence and how it's perceived by patients … If you want to be in a category of one in your community so you can get paid more and take more time off… Tune in now!   Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.   You can find show notes and more information by clicking this link: https://bit.ly/High-Impact-Brand     Relentless Dentist is a dental podcast by Dr. Dave Maloley.

In this episode, I discuss the transformational lessons I learned from living in Italy for two years. So if you want to generate 2x as many word-of-mouth referrals… If you want to truly surprise and delight the patients on your schedule… If you want to coach your team create deeper connections so you can differentiate and win big in this economy… Tune in now!   Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.   You can find show notes and more information by clicking this link: https://bit.ly/Dolce-Vita-Dentist   Relentless Dentist is a dental podcast by Dr. Dave Maloley.

In this episode, I discuss why telling is out and asking is in. So if you want to enhance employee buy-in and productivity... If you want to stop being the bottleneck to dental practice growth ... If you want your team to have an owner mentality because you recognize that collaborative and decisive teams win in the next decade... Tune in now!   Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.   You can find show notes and more information by clicking this link: https://bit.ly/dentists-should-be-asking   Relentless Dentist is a dental podcast by Dr. Dave Maloley.

In this episode, I discuss why chasing money will undermine your practice. So if you want to create an unfair dental practice advantage… If you want to discover the keys to sustained high motivation and high productivity… If you want to understand why curiosity leads to profitability so that you can get control of your career and life… Tune in now!   Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.   You can find show notes and more information by clicking this link: https://bit.ly/Motivated-Dentists   Relentless Dentist is a dental podcast by Dr. Dave Maloley.