Podcasts about dental drill bits

Membership Plans That Work: What Compliance Really Looks Like Dental membership plans aren't new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits, Sandy and Dana are joined by Jane Levy, Co-founder and CEO of Plan Forward, to uncover how in-house dental plans can boost treatment acceptance, increase loyalty, and help practices navigate the complex world of legal compliance. They discuss real-world misconceptions, why membership plans aren't just for fee-for-service practices, and how the right tools (and the right vendor) make all the difference. Jane also shares exciting KPIs from real clients and explains how Plan Forward's intuitive software puts your membership program on autopilot. If you've been manually managing your plan—or wondering if one is worth the trouble—this conversation will change the way you look at in-house dental membership. In This Episode You'll Learn How To: Boost Production: Find out how these plans can increase practice revenue by getting patients to say “yes” to treatment and cancel less. Keep Patients Coming Back: Learn the secret to turning patients into loyal members & an integral part of your dental community.  Kiss No-Shows Goodbye: Hear how membership cuts down on those missed appointments, making your day less stressful. Make Life Easier: Get the scoop on Plan Forward's easy-to-use software that handles payments, renewals, and is compliant with state regulations. Break Free from Insurance: Discover how to ditch PPOs and stand out when only 20–25% of practices are doing this. Grab a coffee and tune in—this episode's a must for taking your practice to the next level! Upcoming Event: Front Desk Pro – Chicago August 1, 2025 Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person Seats are limited and these events always sell out! Thank You to Our Sponsors: Plan Forward Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at planforward.io. Identity Dental Marketing Your marketing firm should tell you who's landing on your website and what they're doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at identitydental.com. Mango Voice Mango Voice is a cloud-based phone system built for dental offices. It's packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at mangovoice.com. Subscribe & Share: Love what you're hearing? Don't forget to subscribe, leave us a review, and share this episode with a dental friend who's ready to level up their patient loyalty and revenue with a smarter membership plan.

Vacation-Proofing Your Team Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits, Sandy and Dana break down how to set your team up for success before you leave—so you can truly unplug. They cover real-world strategies to vacation-proof your practice, from setting department-specific goals to sending advance memos, and even encouraging team members to take ownership of their responsibilities. Plus, they tackle the big one: why showing trust in your team matters more than you might realize. If you've been nervous about stepping away—or if your last vacation didn't go as smoothly as you hoped—this episode will give you the tools and mindset shifts you need to set your team (and yourself) up for a win. In This Episode You'll Learn: Why setting department-specific goals boosts accountability while you're away The simple but powerful memo every practice owner or manager should send before leaving How inviting your team to list their self-made responsibilities builds ownership The critical importance of showing trust (and not policing the clock) How strong leadership before vacation leads to stronger team dynamics year-round Why handling your time off well is a leadership skill worth mastering Upcoming Event: Front Desk Pro – Philadelphia May 9, 2025 Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person Seats are limited and these events always sell out! Thank You to Our Sponsors: Identity Dental Marketing Your marketing firm should tell you who's landing on your website and what they're doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at identitydental.com. Plan Forward Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at planforward.io. Mango Voice Mango Voice is a cloud-based phone system built for dental offices. It's packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at mangovoice.com. Subscribe & Share: Love what you're hearing? Don't forget to subscribe, leave us a review, and share this episode with a dental friend who deserves a truly relaxing, worry-free vacation.

Want to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction. They break down the timing, tools, and tone of a successful one-on-one—plus how to turn them into growth opportunities, not gripe sessions. If you want more engagement and less drama in your dental office, start here. What You'll Learn: How to set up meaningful one-on-ones with your team Why these meetings are more powerful than traditional reviews How to use self-evaluation tools to start real conversations What to document and track before each meeting How one-on-ones can reduce turnover and improve morale The role of emotional deposits and team development in retention Real Results in Action: Sandy and Dana discuss what happens when one-on-ones are done right—from better communication to uncovering training gaps before they become performance issues. Learn why most team breakdowns stem from a lack of connection, not capability.

Is your hygiene schedule disappearing before your eyes? You're not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart—and how to fix it for good! From smarter pre-scheduling to foolproof confirmation techniques, they're sharing real-world solutions to keep your chairs full and your patients accountable. What You'll Learn: ✅ The #1 reason why hygiene schedules collapse before your eyes  ✅ How pre-scheduling the wrong patients is hurting your practice  ✅ A foolproof confirmation system that actually works  ✅ The perfect balance of texts, calls, emails & postcards for max confirmations  ✅ Why new patient time slots should be set in stone (and how to protect them!)  ✅ The morning huddle strategy that prevents no-shows before they happen  Real Results in Action:

Episode Description Unexpected call-outs can throw your dental practice into chaos—but they don't have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They'll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You'll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice

Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you'll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter

Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn't have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you'll learn: ✅ Why a strong job ad is your first (and biggest) hiring tool ✍️ ✅ How to attract working professionals instead of job hoppers

Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position.

Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager?

Episode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success.

Episode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: managing open time in your schedule. Discover actionable tips to identify, track, and eliminate wasted time in your practice. Whether you're dealing with broken appointments, patient no-shows, or underutilized slots, this episode equips you with practical strategies to improve productivity, enhance patient care, and boost your bottom line. Plus, hear Dana's unique perspective on the patient experience and why over-communicating about appointment changes can backfire. Stay tuned until the end for a game-changing resource that could revolutionize how you handle in-house membership plans! What You'll Learn in This Episode: Dana Salisbury's journey back to Dental Drill Bits and her insights on training and development for dental practices. The real cost of open time and why tracking it is crucial. How to calculate daily, hourly, and per-unit production goals. Strategies to reduce cancellations, no-shows, and last-minute reschedules. The importance of maintaining a reliable call list and leveraging patient interactions. Patient perspective: Why excessive appointment changes can harm patient satisfaction. The role of team meetings in addressing missed opportunities. An introduction to Plan Forward—a custom dental membership platform offering tools for automated billing, patient communication, and more. Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Take Action Today: Start tracking your open time and production goals now! Print out your schedules, analyze past weeks, and involve your team in finding solutions. Remember, every day is an opportunity to optimize your schedule and serve your patients better. Subscribe & Leave a Review: Enjoyed this episode? Don't forget to subscribe to Dental Drill Bits and leave a review. Your feedback helps us continue to deliver valuable content!

Wondering how to ease the burden and stress off yourself as the doctor? In this week's rerun episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache. What You'll Learn in This Episode: Understand the scope of day-to-day activities a dental office manager oversees. Discover the role an office manager plays in shaping employee and patient relations. Uncover how essential marketing, compliance, and staff training duties fall under the office manager's purview. Realize the importance of clear and consistent communication between the office manager and the doctor. Appreciate effective strategies for cultivating excellent customer service and patient relations skills. Gain insights on the significance of consistency and communication in propelling the practice forward. Learn useful tips for avoiding burnout and strategies to find the right fit for your office manager role. Tune in to this episode of Dental Drill Bits and boost your dental practice's effectiveness, efficiency, and overall success with an office manager! (This episode originally aired on 1/3/2024) Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/

In this rerun episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identify potential talent hidden within their teams while filling this impactful role. Sandy and Michael dissect the cardinal role of duplication skills in a manager's toolbox and how this skill can set apart a thriving practice from a struggling one. What You'll Learn in This Episode: Understanding the crucial role and job description of an office manager in a dental practice Identifying and fostering talent within your team for the office manager post What are duplication skills and why are they important in office management? Strategies and tips for successful office management Overcoming common challenges faced by office managers. Tune in to today's discussion and transform your dental practice with a brilliant office manager! (This episode originally aired on 12/27/2023) Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/

Are you struggling with patient no-shows that disrupt your dental practice's schedule? In this rerun episode of Dental Drill Bits, Sandy and Michael dive deep into practical strategies to minimize cancellations and improve patient attendance. The conversation kicks off with a focus on the art of clear communication, where they assert the power of personalized phone calls over cold automated messages. These personal touches not only confirm appointments but also strengthen the patient-practice bond, making each patient feel recognized and appreciated. Moving beyond communication, Sandy and Michael explore the often-overlooked aspect of office efficiency, from managing personnel roles to implementing effective scheduling systems. They provide a candid critique of over-automation, pointing out how it can erode patient relations and lead to an uptick in unattended appointments. By sharing relatable anecdotes and actionable advice, Sandy illustrates the importance of addressing unconfirmed slots quickly and empathizing with patient concerns from the get-go. Wrapping up, the hosts offer a toolkit for handling broken appointments and stress the need for practices to take charge of their scheduling processes to foster efficiency and elevate patient care. What You'll Learn in This Episode: The significance of personalized communication over automated messages. The role of clear communication in reducing no-shows and cancellations. How to balance automation with personal patient relations. Effective appointment confirmation techniques that engage patients. Strategies for efficient schedule management, including personnel roles. Tips for promptly addressing unconfirmed appointments. Handling patient objections to decrease cancellations. Insights into maintaining a patient-first approach throughout the scheduling process. Tune in now to transform your practice's appointment strategies and strengthen patient connections! (This episode originally aired on Sep 06, 2023) Sponsors: Do you need a new website or marketing agency? Check out what DocSites can do for you: DocSites.com/landing-pages/ddb Mentions and Links: Communities/Groups: Dental Gumbo Group Front Desk Pro

In this episode of Dental Drill Bits, we're exploring the dynamics of a healthy vendor-client relationship as Sandy delves into an inspiring conversation with Megan Lohman from Plan Forward. Together, they unlock the powerful components of successful partnerships, from the nuances of clear communication to fostering mutual respect. The duo emphasizes the importance of setting realistic expectations and maintaining open lines of communication to ensure vendor relationships become long-term, growth-oriented collaborations. Sandy further highlights the benefits of her Front Desk Pro seminars, a series promising transformative engagement for entire dental teams across the U.S., offering practical tools to enhance their practice management skills. The discussion takes a practical turn as Megan shares valuable tips, rooted in personal experience, on navigating the challenges of vendor implementation while optimizing business efficiency. Sandy rounds off the episode by stressing the importance of a teamwork-driven approach, where practice leaders must transparently relay goals and expectations to their teams, ensuring seamless adoption of new services. What You'll Learn in This Episode: The key ingredients of a successful vendor-client relationship in dental practices. Tips for setting realistic expectations and maintaining fruitful communication with vendors. Strategies for viewing vendors as long-term business partners. Insights on the value of regular feedback and being open to change. Practical steps for improving vendor implementation and business efficiency. How effective team communication can enhance the adoption of new tools and services. Listen in today to take your vendor relationships to new heights! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Dentaltown Events: Front Desk Pro - February 7, 2025 Houston, Texas (Use code "Secret Sauce" at checkout for $100 off!) Businesses: Burbank Dental Lab Software: Dentrix Zoom Terms: KPIs - Key Performance Indicators PMS - Practice Management Software

Managing a successful dental practice often hinges on the seamless collaboration and communication of its team. In this episode, Michael and Sandy explore the vital elements of effective team management that can transform your practice into a harmonious and high-functioning operation. They reveal how strong systems for hiring and onboarding are not just administrative necessities but foundational strategies that influence the overall success of the practice. Sandy shares her insights into building a clear vision that resonates across the team, emphasizing how consistent communication can break down barriers and foster an environment where everyone works towards common objectives. As the conversation unfolds, Michael and Sandy turn their focus to the human elements of practice management, emphasizing the importance of motivation and acknowledgment during times of change. Whether it's integrating new technologies or adapting to policy changes, they offer practical advice on how to maintain morale and encourage cooperation among team members. By the end of the episode, you'll have a toolkit of strategies to reinforce your practice's vision, ensuring that your team is not only aligned but invigorated to achieve shared goals. What You'll Learn in This Episode: The critical role of structured hiring and onboarding processes. How to establish and communicate a clear vision within your team. Techniques for overcoming common team management obstacles. The importance of motivation and acknowledgment during practice transitions. Practical steps to ensure team alignment with new policies and technologies. Tune in now to unlock key strategies for transforming your dental practice through effective team management! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Dentaltown Events: Front Desk Pro - February 7, 2025 Houston, Texas (Use code "Secret Sauce" at checkout for $100 off!) People: Dr. Howard Farran

Are broken appointments disrupting the flow of your dental practice and impacting your bottom line? In this episode of Dental Drill Bits, Michael and Sandy dive deep into a chronic challenge faced by many dentists: managing broken appointments. Sandy, drawing from her wealth of expertise, sheds light on effective strategies to tackle this issue head-on. She discusses how proper appointment confirmations can make all the difference and shares her sharp observations on recognizing patterns that often lead to last-minute cancellations. Sandy stresses the imperative of clear and consistent communication as well as the establishment of effective control mechanisms within the practice. She discusses assigning a dedicated scheduler to manage appointments prudently and to ensure patients show up. Sandy shows us actionable verbal techniques, empowering practice owners to see immediate improvements in patient compliance. Wrapping up with key insights, she reminds listeners of the importance of truly understanding patient needs and maintaining well-regulated schedules, offering a roadmap to improved practice efficiency and patient satisfaction. What You'll Learn in This Episode: Techniques for reducing the rate of broken appointments. The impact of proper appointment confirmations on practice workflow. How to detect patterns and triggers that lead to cancellations. Methods for categorizing different types of patient cancellations. The importance of effective communication within your practice. How a dedicated scheduler can boost patient adherence. Verbal strategies to encourage patients to keep their appointments. Ready to enhance your practice's efficiency? Tune in now to stop those no-shows! Sponsors: Do you need a new website or marketing agency? Check out what DocSites can do for you: DocSites.com/landing-pages/ddb Mentions and Links: Communities/Groups: Dental Gumbo Group Front Desk Pro Dentaltown People: Taylor Swift Dr. Robert Westerman Software: Dentrix

Is your practice struggling with low treatment acceptance rates? Tune in to this enlightening episode of the Dental Drill Bits podcast, where Michael and Sandy unravel proven strategies to help you turn patient hesitance into commitment. Sandy opens up about the power of mindset, sharing how a positive and empathetic approach can transform the way patients view necessary treatments. By diving into effective communication and questioning strategies, Sandy provides invaluable advice on steering conversations towards understanding patient reluctance, even before they set foot in the office. But that's not all—this episode is rich with practical tools to boost your practice's effectiveness in patient interactions. Discover how education, confidence, and teamwork play crucial roles in presenting treatment plans that resonate. Sandy discusses trust-building techniques involving visual aids like patient photos and educational videos, coupled with addressing financial concerns through customized payment plans. Break down common barriers such as fear, cost, and lack of understanding with tailored approaches that emphasize emotional intelligence and compassionate listening. What You'll Learn in This Episode: The role of a positive mindset in enhancing treatment acceptance. Strategic questions and phrases to reveal patient hesitance. The impact of cohesive team efforts in presenting treatment plans. Techniques for building trust through visual aids and educational tools. Approaches to handling financial objections effectively. Overcoming barriers such as fear, cost, and misunderstanding in dental care. Utilizing emotional intelligence to connect with patients on a deeper level. Listen now to equip yourself with actionable strategies to boost your treatment acceptance rates! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - February 7, 2025 Houston, Texas (Use code "Secret Sauce" at checkout for $100 off!) Financing: CareCredit Veridi Tools: DDS GP People: Dr. Harold Wirth Brands: Disney Louis Vuitton Studies: ADA Study on Cost of Treatment Henry Schein Treatment Acceptance Quotes: “Man will not test the depth of water with both feet”

Are you equipped to transform your dental practice from good to great as 2025 draws near? In this episode, Michael, Sandy, and Ali embark on a dynamic discussion about the evolving landscape of dental practice management and marketing. Ali, founder of DocSites, takes the floor to break down how his company is revolutionizing dental marketing with a focus on transparency, affordability, and exceptional customer service. The trio dives deep into the significance of managing online reviews and optimizing internal systems to not only attract, but also retain, new patients. As marketing strategies become ever more critical, Ali shares invaluable insights for dental practices on the brink of 2025, advising a pivot from complex branding to simplicity and patient-focused content. He emphasizes the critical nature of maintaining fresh, relevant online content, while ensuring the whole team is fully briefed on ongoing marketing campaigns. With a keen eye on the nitty-gritty of staff training, Ali underscores the balance between marketing and sales, detailing how tracking new patient sources can significantly enhance a practice's marketing efficacy. What You'll Learn in This Episode: How simplifying branding can enhance patient engagement. The role of updated website content in attracting new patients. Strategies for effective staff training and marketing harmonization. The importance of tracking new patient sources to measure success. Insights on balancing marketing and sales efforts. How to optimize internal systems to boost online reviews. Upcoming marketing trends to focus on for 2025. Details on DocSites' flexible service offerings and special deals. Tune in to discover innovative strategies to boost your dental practice's growth today! Sponsors: Do you need a new website or marketing agency? Check out what DocSites can do for you: https://www.DocSites.com/landing-pages/ddb/(Don't miss out on their Black Friday Deal of -$750 off your website! Just mention Michael, Sandy, Dental Drill Bits, or Dental Gumbo!) Mentions and Links: Communities/Groups: Dental Gumbo Group Front Desk Pro Implantology Meeting in Atlanta Businesses/Brands: Burbank Dental Lab Nordstrom Invisalign Oreck Electrolux Nike Amazon Tools: Google Review Cards Places: Aria - Los Vegas

Imagine transforming potential inquiries into loyal patient relationships with just a phone call. In this episode, Michael and Sandy dive deep into mastering effective phone communication for dental practice front office staff, a critical yet often overlooked skill. Sandy begins by highlighting the significance of first impressions, presenting a powerful six-step guide designed to seamlessly manage new patient calls. From crafting a welcoming greeting to confidently promoting the practice, Sandy breaks down each step with clarity and precision, ensuring your front office team is well-equipped to handle any conversation with ease. Throughout the conversation, Sandy sheds light on common pitfalls, such as overwhelming potential patients with excessive dental history probes or premature price discussions. By focusing on scheduling appointments and fostering an inviting atmosphere, front office staff can set the stage for meaningful face-to-face interactions. Sandy underscores the value of being a good listener and familiarizing oneself with financing solutions when cost concerns arise. This episode is a must-listen for anyone aiming to elevate their patient communication skills to drive practice growth and satisfaction. What You'll Learn in This Episode: How to create a positive first impression on phone calls. The six crucial steps to handle a new patient inquiry effectively. Strategies to avoid scaring off potential patients with complex details. Common communication mistakes and how to prevent them. Tips for confidently promoting the practice and services. Ways to emphasize consultation over phone-based decisions. Importance of listening and adapting to patient needs. Utilizing financing options to address cost concerns. Listen in now to discover the secrets to exceptional phone communication in your dental practice! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - February 7, 2025 Houston, Texas (Use code "Secret Sauce" at checkout for $100 off!) People: Cory Pinegar (Reach) Businesses/Brands: Walmart Amazon Prime Netflix Goodwood Hardware

Is gossip silently drilling holes in your dental practice, eroding trust and harmony? In this episode of Dental Drill Bits, Michael and Sandy embark on a candid exploration of gossip within dental offices. Sandy dives deep, demystifying the corrosive nature of workplace chatter, sharing eye-opening stories, and offering firsthand insights. With the lively discussion, they expose how gossip not only deteriorates team morale but also impacts patient care subtly yet significantly. Sandy's storytelling captures the gravity of gossip as she narrates the poignant poem "Nobody's Friend," serving as a stark reminder of its potential damage. Michael and Sandy arm you with actionable strategies to cultivate a gossip-free work environment. The episode underscores the power of clear communication, fostering team agreements, and how leaders can actively counter gossip's spread. This episode promises to enlighten dental teams on the path to nurturing a more cohesive, trusting workplace where everyone thrives. What You'll Learn in This Episode: The hidden costs of gossip on team morale and patient care. Practical strategies for fostering a gossip-free work environment. The importance of clear communication in preventing workplace gossip. How to implement team agreements to strengthen workplace harmony. The critical role leaders play in addressing and mitigating gossip. Tune in now to eliminate gossip and build a healthier, more united practice! Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana (Use code: "Secret Sauce" at checkout!) Poems: Nobodies Friend poem Hotels: The Ritz-Carlton Saint Hotel Hamton Inn Courtyard - Marriott People: Julia Child Ina Garten - Interview

Have you ever wondered why some practices struggle with last-minute cancellations while others maintain a steady flow of happy patients? In this part 2 of the Productivity Killers in Dentistry Unveiled series, Michael and Sandy pull back the curtain on one of the biggest challenges in the dental industry: broken appointments. Sandy dives deep into the tactics for addressing this issue head-on, offering invaluable advice on the "appointment wrap-up" process. From ensuring seamless handoffs between your technical and front office teams to mastering patient interactions, especially with newcomers, Sandy's strategies are a game-changer. This episode isn't just about maintaining a schedule; it's about transforming how your practice approaches patient management. Michael and Sandy stress the critical role of verbal techniques in appointment confirmations and the necessity of understanding patient behavior. By tightening the reins on scheduling and honing communication skills, you will see a noticeable decrease in broken appointments. Whether you're a dentist, office manager, or anyone involved in patient management, these insights could revolutionize your daily operations, maintaining a professional environment that's both efficient and patient-friendly. What You'll Learn in This Episode: The "appointment wrap-up" process to prevent broken appointments. Techniques for effective handoffs between technical and front office teams. Strategies for minimizing cancellations by understanding patient behavior. Verbal techniques to improve appointment confirmation. The importance of rigorous training and communication in scheduling. Tune in now to discover how to successfully minimize broken appointments in your dental practice! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana (Use code: "Secret Sauce" at checkout!) Organizations: ADA Places: The Ritz-Carlton People: Taylor Swift Businesses: Amazon

Imagine transforming the daily chaos in your practice into a streamlined and efficient operation. In this episode of Dental Drill Bits, Michael and Sandy tackle some of the most disruptive productivity killers facing dental practices today—late patients, broken appointments, no-shows, and cancellations. Sandy brings her expert perspective by emphasizing the necessity of a dedicated scheduler who can artfully manage appointments to minimize chaos and boost productivity. They delve into actionable strategies, such as enhancing patient education, solidifying financial arrangements, and enhancing verbal skills, all designed to ensure patients respect and honor their scheduled times. As they unravel the complexities behind missed appointments, Sandy challenges common misconceptions, like the idea of penalizing patients, by shifting the focus towards proactive solutions and realistic production goals. Michael and Sandy create a warm and welcoming atmosphere, inviting you to reflect on your current practices and consider new approaches. What You'll Learn in This Episode: Effective strategies to minimize late arrivals and cancellations. The importance of having a dedicated appointment scheduler. Techniques for enhancing patient communication and financial arrangements. Insights into setting realistic production goals for dentists. Common misconceptions about penalizing patients for missed appointments. Tune in now to discover the secrets to maintaining a productive dental practice! Sponsors: Do you need a new website or marketing agency? Check out what DocSites can do for you: https://www.DocSites.com/landing-pages/ddb/ Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana (Use Code "Secret Sauce" at Checkout!) Sauces: RAO's Establishments/Brands: Costco The-Ritz-Carlton Uber

Should you have working interviews? In this episode of Dental Drill Bits, Michael and Sandy unravel the complexities of hiring processes in dental practices that often fly under the radar. They take a closer look at the commonly used "working interviews" and reveal the legal pitfalls and inefficiencies often associated with them. But fear not, as they guide you through innovative strategies to better evaluate potential hires. With their expert advice, you'll learn how to navigate these challenges with ease and ensure your dentistry team is top-notch. Get ready to transform your interview process into a sharp, strategic tool for hiring the best talent. Sandy introduces the game-changing idea of using detailed written tests to tap into candidates' problem-solving prowess, mathematical skills, and situational reactions. You'll discover the power of personalized interview questions and the subtle yet telling observations that body language provides. Plus, Sandy shares practical tactics on refining your interview techniques, crafting skill assessments, and ensuring every step aligns with legal standards. What You'll Learn in This Episode: The legal and functional drawbacks of typical "working interviews." Innovative strategies for effective candidate evaluation. The role of written tests in assessing key skills. How to interpret and leverage candidates' body language. Essential tactics for tailoring interview questions. Steps to ensure legal compliance throughout the hiring process. Tune in now to revolutionize your practice's hiring approach with proven strategies! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana   Services: CEDR HR Solutions Equipment: CEREC Tests: Wonderlic Test

Puzzled by a sudden slowdown in your practice after a period of steady growth? In this episode of Dental Drill Bits, Michael and Sandy tackle this very dilemma, driven by a listener's concern about a drop in activity despite continuous marketing efforts. Sandy shines a light on the inevitable ebbs and flows of the dental business, detailing how peaks and valleys are quite common. While it's tempting to look at external factors, she emphasizes that the real key lies with internal operations—how well your team navigates daily tasks, engages with patients, and adheres to promotional schedules can make or break your growth momentum. With unshakeable opinion and experience, both Michael and Sandy underscore the importance of a rock-solid front office, the urgency of consistent follow-ups, and impeccable communication. They delve into actionable strategies and best practices for maintaining top-notch performance, regardless of external fluctuations. By the end, Sandy empowers practice owners to reclaim the reins of their success, conveying that much of what determines business growth is within their control. What You'll Learn in This Episode: Why your dental practice might experience sudden drops in activity despite ongoing marketing The significance of internal factors—appointment handling, teamwork, and consistent promotional efforts How urgent, organized front-office operations contribute to maintaining growth Methods for effective communication within a dental team to tackle periods of low activity Encouraging insights about controlling your practice's success through proactive management Ready to turn unpredictable slowdowns into steady growth for your dental practice? Tune into today's conversation! Sponsors: Do you need a new website or marketing agency? Check out what DocSites can do for you: https://www.DocSites.com/landing-pages/ddb/ Mentions and Links: Communities/Groups: Dental Gumbo Group Marketing:  Google Ads People: Taylor Swift

Imagine turning your practice into a thriving hub by simply tweaking your bonus structures for your office manager. This episode of Dental Drill Bits delves into the nuances of crafting successful bonus systems that align with your practice's financial goals. Michael and Sandy engage in an insightful discussion exploring profit-increasing bonuses versus flat raises, focusing on ensuring these incentives are both motivating and sustainable. Sandy advises on basing bonuses on collections instead of production for financial stability while offering strategies to set clear, transparent benchmarks to foster a win-win situation. Listen in as Sandy introduces the concept of attendance-based bonuses designed to boost team morale and punctuality. She emphasizes that aiming for clarity before introducing any bonus structures is critical since such benefits can be challenging to retract once they're part of the system. Wrapping up on a practical note, Sandy underscores the importance of evaluating the financial impacts thoroughly. What You'll Learn in This Episode: How to choose between profit-increasing bonuses and flat raises. Why basing bonuses on collections rather than production benefits your practice. Strategies for setting transparent and achievable benchmarks. The potential advantages of attendance-based bonuses for team morale. Important considerations for financial implications before implementing bonus plans. Ready to refine your practice's bonus structure and watch your team thrive? Don't miss this episode! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Dentaltown Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana

In this episode, Sandy dives deep into the myriad benefits of dental membership plans, revealing how they are game-changers for increasing patient loyalty and cutting the ties from heavy reliance on dental insurance. Through comprehensive discussion and real-life examples from various practices, Sandy illuminates the substantial impact these plans have on both patient retention and revenue growth, backing it all up with compelling statistics. Learn how integrating dental membership plans and using tools like Plan Forward software can streamline your management process while enhancing patient satisfaction! What You'll Learn in This Episode: How dental membership plans enhance patient loyalty. The role dental membership plans play in reducing reliance on insurance. Key statistics showing increased patient retention through membership plans. How to leverage Plan Forward software for hassle-free management. Real-world success stories from practices implementing membership plans. Strategies to exponentially grow your revenue with dental memberships. Methods to effectively market and manage your membership program. Tune in now and see how membership plans could help your office! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana (Use Code "Secret Sauce" at Checkout!)   Services/Tools:   Amazon Prime   Contact:   sandy@classicpractice.com

Are your ready to tackle the fourth quarter crunch and boost productivity in your practice? Join Michael and Sandy on this high-impact episode of Dental Drill Bits as they break down transformative strategies to keep your practice thriving, even during the most challenging times. Gain practical advice through Sandy's shared anecdotes on everything from managing missed appointments to tackling unscheduled treatments and sustaining team momentum throughout slow months. Track your key performance indicators, enforce consistent procedures, improve follow-up communication, and ensure proactive scheduling—all key takeaways to help you end the fiscal year with strong, positive numbers. Don't miss this chance to arm yourself with essential tips for a robust dental practice. What You'll Learn in This Episode: How consistently following specific actions can keep your dental practice always on the move. Effective methods to handle missed appointments and bridge the gap with unscheduled treatments. Why proactive communication and diligent follow-ups can save your schedule. Tips for delivering top productivity during off-peak times of the year. Which performance reports to pull and what insights they might reveal. Steps to enhance productivity and identifying actionable improvement areas. Listen to ensure your dental practice is prepped to finish the year on a high! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/   Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana Brands/Businesses: Circle K Places/Establishments: Renaissance Hotel - Boston Analytics/Reports: Henry Schein One/Jarvis Analytics 2024 Report

Are you ready to discover the wake-up calls that can transform your leadership style and elevate your team's performance? In this episode of Dental Drill Bits, Michael and Sandy delve into crucial leadership lessons that every manager or leader, especially those in dental practices, should heed. Drawing inspiration from the 12 vital wake-up calls designed by Eric Partaker, they break down each point with practical examples and genuine insights, ensuring you leave with a toolkit of actionable steps to improve your leadership skills and your team's dynamic. Throughout the episode, Michael and Sandy discuss how key themes like accountability, handling criticism, and resisting the urge to micromanage can dramatically improve the workplace. From avoiding favoritism to setting clear standards and leading by example, they provide relatable stories and strategies that you can apply immediately. To cap it off, Sandy underlines the significance of recognizing and praising good work while promoting open communication to build a positive and cohesive team culture, ensuring not just a successful practice, but a happier, more motivated team. What You'll Learn in This Episode: The 12 wake-up calls every leader should incorporate to enhance their effectiveness. Strategies for embracing accountability and handling criticism constructively. How to avoid common leadership pitfalls like favoritism and micromanaging. Ways to set clear standards and lead by example. The importance of recognizing and praising team achievements. Techniques for fostering open communication and a positive work environment. Tune in now and start transforming your leadership skills today! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/   Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - November 15, 2024 New Orleans, Louisiana Places: The Ritz-Carlton 4 Seasons Disneyland Social Media: Eric Partaker's Post Businesses: Raisin Cane's Chicken  

Ever wonder why patients often decline treatment and how you can address these objections effectively? In this episode, Michael and Sandy dive deep into the top three most common excuses patients give: fear, lack of awareness, and financial concerns. Sandy sheds light on why recognizing these objections is crucial and offers actionable strategies for overcoming them. Through compelling examples, she underscores the importance of educating patients about the benefits of timely care and mastering verbal skills, including the art of voice inflection, to present treatment plans compellingly. Sandy doesn't stop there. She explains how role-playing and regular training can transform your dental team's approach, making patients feel more at ease and informed. By the end of this enlightening discussion, you'll understand how to create a comforting environment for your patients, empowering them to move forward with necessary treatments. Tune in to harness the power of effective communication and patient education in your practice. What You'll Learn in This Episode: How to identify and address patient fears regarding dental treatments. Techniques to inform patients who are unaware of their dental needs. Strategies for handling financial objections to dental care. The role of verbal skills and voice inflection in presenting treatment plans. The impact of role-playing and team training on patient interactions. Ways to make patients feel comfortable and informed during decision-making. Tips for educating patients about the benefits of timely dental treatments. Transform the way you handle patient objections by listening to this episode today! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/   Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce Brands: Louis Vuitton Places: Disneyland Disney World Organizations: American Dairy Association

How transformative can employee training be for your practice? In this episode of Dental Drill Bits, Michael and Sandy delve into the critical role of structured training programs and their immense benefits on profitability, employee satisfaction, and patient care. Sandy illuminates the stark contrast between trained and untrained employees, revealing how targeted investments in specialized programs can significantly enhance your practice's performance and efficiency. The duo also shares a wealth of practical advice on implementing effective training within your  office, covering everything from verbal skills and role-playing exercises to comprehensive onboarding protocols. Sandy makes a compelling case for the necessity of consistent training, emphasizing how it leads to predictable outcomes, boosts employee retention, and propels overall practice success. They remind practice owners that despite budget challenges, investing in training is pivotal and suggest starting with free resources like podcasts to begin the journey toward excellence. What You'll Learn in This Episode: How structured training programs boost profitability and employee satisfaction. The significant differences between trained and untrained employees. Practical steps for effective employee training within a dental office. The long-term benefits of consistent training and its impact on practice success. How to utilize free resources like podcasts for initial training investments. Ready to elevate your dental practice through strategic training? Don't miss out on this episode of Dental Drill Bits! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Mentions and Links: Events: Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce Community/Groups: Dental Gumbo Group Products: CEREC

Underperforming team members in your practice? In this episode, Michael and Sandy dive deep into the intricacies of practice management, starting from upcoming seminars to managing underperforming team members without rocking the boat. Sandy shares her wealth of experience on the art of effective communication, setting realistic goals, seeking constructive feedback, and the crucial follow-up processes needed to help your team excel. Her emphasis on thorough training, meticulous documentation, and structured management will leave you equipped with practical tools to ensure your practice runs smoothly. Moreover, this episode tackles one of the most daunting aspects of practice management: dealing with the potential need to fire staff. Sandy uncovers common concerns doctors face and provides thoughtful, methodical steps to navigate this challenging terrain. What You'll Learn in This Episode: How to communicate effectively with underperforming team members. Steps to setting realistic and achievable goals for your team. Techniques for seeking and using employee feedback to improve practice performance. The importance of training and documentation in maintaining a high-functioning team. Structured management strategies to optimize your practice. Approaches to handling the difficult decision of firing staff. Tune in to harness these insights and elevate your dental practice management skills today!   Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/   Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce

How can your front desk team transform every call into a positive patient experience? In this episode, Sandy draws from her recent speaking engagements at the Delivering WOW Summit to uncover key strategies for top-notch front office communication. She also previews her upcoming seminar, Front Desk Pro, set to take place in Boston on August 23rd, revealing the secrets to boosting front office performance. Michael and Sandy tackle real-world phone interactions, from handling insurance queries to managing cancellations, ensuring that your front desk makes a lasting impression. But it's not just about what you say; it's also about how you say it. This episode underscores the critical role of tone, verbal skills, and intuitive call handling. Sandy shares practical advice on avoiding the pitfalls of sounding robotic and burdening patients with unnecessary tasks. With actionable tips and relatable scenarios, this episode is a must-listen for any practice aiming to elevate their front desk etiquette and foster a welcoming, efficient environment for every caller. What You'll Learn in This Episode: How to handle common phone interactions effectively in your practice. Techniques for making a positive first impression over the phone. The do's and don'ts of discussing insurance with patients. Strategies for dealing with appointment cancellations smoothly. The importance of tone and verbal skills in patient communication. How to implement a call-handling system to avoid common pitfalls. Ways to promote your practice during phone calls. Ready to transform your front desk team's phone skills and enhance your dental practice's first impressions? Tune in to today's episode! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Mentions and Links: Events: Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce Delivering WOW Summit   Community/Groups: Dental Gumbo Group Insurance Companies: Cigna Brands: Baskin-Robbins

Dental membership plans are only for low-income patients, right? Join Michael and Sandy in this episode of Dental Drill Bits as they sit down with Megan Lohman to debunk common myths surrounding dental membership plans. Megan dives into the core advantages of Plan Forward, a tool designed to streamline the creation and management of dental membership plans. She reveals how these plans are not just exclusive to low-income regions but can be effectively tailored to a wide range of demographics, including affluent areas and retirees without dental insurance. Megan busts myths and shares eye-opening statistics about the significant portion of Americans lacking dental insurance, shedding light on how transparent pricing through membership plans can promote better dental care. Addressing concerns about potential revenue reduction, Megan explains how offering discounts can actually lead to increased patient visits and higher treatment acceptance rates, ultimately boosting overall revenue. She provides actionable strategies to add substantial value to your membership plans, such as including emergency visits and fluoride treatments, and emphasizes the role of Plan Forward in enhancing efficiency. By the end of the episode, you'll understand why simplifying and tracking membership plans is crucial for your practice's success. What You'll Learn in This Episode: Why dental membership plans are not just for low-income patients How to tailor membership plans for various demographics The significant number of Americans without dental insurance Strategies for making dental pricing transparent and manageable Debunking concerns about reduced revenue from membership plans How offering discounts can boost patient visits and treatment acceptance Value-added elements to include in membership plans Strategies for tracking performance and gaining team support Don't miss out on this game-changing conversation! Tune in now to uncover the full potential of dental membership plans for your practice. Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/   Mentions and Links: Community/Groups: Dental Gumbo Group

Can you really find the perfect fit for your practice through better interviewing techniques? In this episode of Dental Drill Bits, Michael and Sandy uncover effective hiring strategies that can transform how you build your team. They explore the essentials of preparation, from the types of questions that reveal a candidate's true nature to the value of incorporating personality and intelligence tests. You'll learn how to uncover what candidates expect in terms of salary and work environment, and why having a comprehensive policy manual and organized systems are non-negotiable for running a smooth operation. But it's not just about the mechanics of interviewing. This episode also sheds light on the softer side of hiring—like creating a welcoming and inclusive atmosphere that retains top talent and the benefit of involving your team in hiring decisions. With practical advice tailored for dental practices, Michael and Sandy offer a masterclass in aligning your hiring practices with your practice's culture and long-term goals. What You'll Learn in This Episode: Key strategies for effective interview preparation. The types of interview questions that uncover a candidate's true nature. Importance of personality and intelligence tests in the hiring process. How to identify candidates' expectations about salary and work environment. The role of a policy manual and organized systems in hiring. Questions to ask (and avoid) to assess candidate fit. Creating a welcoming and inclusive work environment to retain staff. Integrating team opinions in the hiring process. Practical advice for improving your dental practice's hiring process. Don't miss out on these game-changing insights—tune in to the full episode now! Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/   Mentions and Links: Communities/Groups: Dental Gumbo Group Events: Boston 2024 Front Desk Pro Seminar Tools/Resources: DentalPost Indeed ZipRecruiter 2024 Salary Survey Hirewise Cedar HR Wonderlic Personality Test

How can cutting-edge technology streamline the entire patient journey in your practice? In this episode, Michael and Sandy sit down with Dr. Gina Dorfman, the visionary founder of Yapi, to explore how this comprehensive dental software solution is transforming the industry. Dr. Dorfman passionately discusses the latest Yapi updates, such as a sleek new interface, enhanced appointment reminders, and innovative tools like insurance verification, credit card processing by text, and two-way patient texting. Each feature is designed to streamline practice management, improve patient care, and boost the efficiency of your front office. But that's not all—Dr. Dorfman shares her broader contributions to the dental community, including her active involvement in the Dental Gumbo Facebook group and a special offer for our listeners. Whether you're a dental professional eager to modernize your practice or someone intrigued by the latest advancements in healthcare technology, this episode is a goldmine. What You'll Learn in This Episode: What new features are included in the latest Yapi update and how they benefit dental practices How Yapi's enhanced appointment reminders and internal communication tools work The advantages of Yapi's insurance verification and text-based credit card processing How the two-way texting feature with patients can improve patient engagement Ready to transform your dental practice with the latest technology? Listen in to discover how Yapi can elevate your practice to new heights! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/   Mentions and Links: Community/Groups: Dental Gumbo Group Dentaltown   Terms: SAAS   Insurance Companies: TDIC (The Dentists Insurance Company)   Practice Management Software: Dentrix Open Dental  Eaglesoft   Products/Brands:
 Invisalign Starbucks Amazon

Are you tired of complex billing structures and challenging patient finances? In this episode, we connect with Dr. Abby Neville, who has transformed her dental practice by leveraging the remarkable Plan Forward membership plan. This innovative package simplifies processes, cuts costs, and uncoils the often tangled world of insurance and payments for both patients and practitioners alike. Dr. Abby takes us on a journey of transformation—a success story wherein she harnessed the Plan Forward initiative for enhanced savings and preventive care. We delve into the nitty-gritty of how the plan works, how easy it is to implement, and the impressive time and cost savings it offers. Hear from Dr. Abby as she underscores the paramount importance of patient well-being and why centering your practice on their best interests is the key to successful utilization of the membership plan. What You'll Learn in This Episode: An in-depth understanding of Plan Forward membership plans The simplicity and cost-saving nature of Plan Forward The role of treating patients well and focusing on their well-being in successful plan implementation The benefits of preventive care under Plan Forward Steps to implement the Plan Forward in your practice Tune in to learn how you could potentially revolutionize your practice with your own membership plan! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/   Mentions and Links: Community/Groups: Dental Gumbo Group   Organizations: ADA

What is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in your office. Sandy gives us an in-depth look into the weighty importance of answering calls professionally and demonstrating empathy. The strategic approach to scheduling appointments is another element under the spotlight in this discussion. The duo also delve into the significance of having front office staff who are well-versed in the services a dental practice offers, the proper use of verbal skills, and how online scheduling can take your practice to a new height. So get ready to broaden your horizon in office management and enhance your dental practice to its utmost potential. What You'll Learn in This Episode: The benefits of live front office training in the dental industry. Strategies for effective and professional call answering. The importance of empathy in patient communication. Tips for efficient appointment scheduling. The role of service knowledge in front office management. The impact of effective verbal skills on patient experience. The value of online scheduling for improved efficiency. Don't forget to tune in and participate in this discussion, as you won't want to miss these tips on improving your dental practice's front office operations! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Mentions and Links: Community/Groups: Dental Gumbo Group   Events: Front Desk Pro Seminar November 15th, 2024   Establishments: French Quarter Ritz Carlton   Brands/Products: Ford Explorer Zoom Whitening   Services: CallRail   TV: Saturday Night Live

Want to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common issues like late appointments and broken down technology are recognized as catalysts for stress that many practices fall victim to, leading to a discussion on the necessity of a tailor-made scheduling system for every dentist. As the discussion deepens, Michael highlights the importance of team involvement to ensure the success of a productivity-driven schedule. Defining clear-cut goals for each provider and striving for team alignment is emphasized, underscored by Sandy's belief in celebrating victories - no matter how small - and viewing setbacks as opportunities for reassessment and growth. Furthermore, they illuminate the need for tracking key stats like call numbers, appointment bookings, and time utilization, thereby cultivating an understanding of effective scheduling from an analytical perspective. What You'll Learn in This Episode: The significance of customizing your practice's schedule for improved efficiency and patient contentment. Identifying and rectifying common stress inducers within dental practice scheduling. The necessity of goal-setting for every provider and ensuring team alignment with these goals. How to use setbacks as a learning curve and the importance of celebrating victories. The effectiveness of monitoring key stats and how they contribute to achieving productivity goals. How approaching scheduling as you would a game increases motivation and makes goal achievement a collaborative effort. Don't miss this episode and streamline your practice schedule for maximized productivity and minimized stress! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/   Mentions and Links: Community/Groups: Dental Gumbo Group Events: Front Desk Pro People: Dr. Westerman Brands: Energizer Bunny

What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, fostering deeper relationships, to inciting recognition and personal growth among employees, the effectiveness of these conversations shapes the dynamics of your business. We delve into the significance of timely issue resolution, personalized training initiatives, and making room for these indispensable meetings. Discover how the simple act of note-taking and regular, thoughtful interactions, pave the way for a more harmonic and productive work environment. You'll want to take notes as we dissect the critical role one-on-one sessions play in cultivating a positive practice culture and perpetuating employee satisfaction. What You'll Learn in This Episode: Why one-on-one meetings are crucial and how they can build stronger relationships Importance of addressing issues promptly The impact of regular interactions on the productivity How personalized training can enhance employee satisfaction Ways to effectively schedule and conduct one-on-one meetings. Be sure to tune into this eye-opening episode to equip yourself with the indispensable tool that a successful business runs on. Remember, one-on-one meetings could be the missing piece in your business' success story! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Mentions and Links: Community/Groups: Dental Gumbo Group Events: Front Desk Pro Seminar April 19th, 2024 Brands/Products: Apple Watch People: Dr. Westerman

Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and streamline management of membership plans. The conversation embodies an in-depth analysis of the importance of tailoring plans for various practices, ultimately aiding in patient retention and practice growth. Janelle and Bari underline the vitality of personalized communication with patients, translating into increased customer service satisfaction rates. They additionally stress the significance of understanding practice demographics, which is instrumental for devising effective plans. The discussions reflect their innovative solutions and substantial industry knowledge, ensuring practitioners can manage in-house membership plans effortlessly and efficiently. What You'll Learn in This Episode: The inception and objectives of Plan Forward The importance of tailored membership plans for different practices How personalized communication affects patient retention and practice growth The significance of analyzing practice demographics in effective plan implementation How to manage in-house membership plans effectively and efficiently Plug in your headphones and join us on this informative journey through membership plan management! Sponsors: Don't just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/   Mentions and Links: Community/Groups: Dental Gumbo Group

Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant use can compromise individual productivity and professional etiquette. They zoom into the healthcare field, using dental practices as a case study. Here, Sandy exposes the reality of enforcing phone policies in an environment where personal rights, patient care, and legal considerations such as HIPAA compliance dance a precarious dance. As they shed light on instances of phone misuse, a critical need for clear and enforceable guidelines comes to light. The episode serves up insights on striking the right balance, creating an environment where technology empowers workers without becoming a distraction or liability. What You'll Learn in This Episode: Exploring the addictive nature of digital devices in the workplace How to set clear and enforceable device usage guidelines in a professional setting Analyzing the challenges and potential liability arising from device misuse in healthcare settings Understanding the fine line between enforcing rules and respecting personal property rights The importance of effective communication in setting device usage boundaries Don't miss out on this insightful discussion! Hit the play button and learn how to control technology, not letting it control you or your team! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/   Mentions and Links: Community/Groups: Dental Gumbo Group Brands/Products: Garmin watch Apple watch Target Fitbit Samsung

Have you ever wondered how to properly compensate your team, especially during training sessions and lunch meetings? This enlightening episode explores just that. Michael and Sandy navigate the often-overlooked aspects of employee payment, emphasizing the importance of understanding labor regulations and treating staff equitably. Learn from the friendly banter as they share personal insights – both from an employer's perspective and from a viewpoint of ethical responsibility. Discover how setting clear terms during hiring can result in beneficial outcomes for both parties involved. The duo also brings to light situations where employers are obliged to cover training expenses and underlines the necessity for transparent communication surrounding matters of monetary compensation for additional training. What You'll Learn in This Episode: The importance of compliance with labor regulations Strategies for negotiating lower rates for different tasks Setting clear terms during the hiring process Obligation of employers to cover training expenses The importance of transparent communication regarding compensation Don't miss this must-listen episode that unravels the nuances of staff compensation and inspires with valuable insights and real-world examples. Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Mentions and Links: Community/Groups: Dental Gumbo Group Events: Front Desk Pro Seminar April 19th, 2024 Brands/Products: Oral-B Chick-fil-A CBS The Ritz-Carlton Services: Cedr HR Solutions Organizations: U.S. Department of Labor

Is your dental practice is not showing up in search results the way you want? This episode of Dental Drill Bits dives deep into the world of Search Engine Optimization (SEO) and its impact on your practice's online visibility. In conversation with our expert guest, Ali from Docsites, we address the importance of local SEO and elucidate how optimizing your web presence can organically elevate your position on search engine results pages. Ali covers common misconceptions about SEO and illuminates the potency of a coherent content strategy, mobile optimization, and the effective use of keywords in reeling in prospective patients. We shed light on common pitfalls to look out for, as well as the importance of persevering in your SEO initiatives. Above all, we warn against the fixation on rankings - reminding listeners that it's the consistent quality of your SEO work, not quick fixes or hacks, that truly matters in the long run. What You'll Learn in This Episode: The role and relevance of SEO in improving your dental practice's online visibility Insights into local SEO and how to optimize your website to rank higher organically Unmasking common SEO misconceptions The importance of content strategy and mobile optimization in SEO Effective use of keywords to attract and captivate potential patients Tips to avoid common SEO mistakes The significance of perseverance in your SEO initiatives The need to prioritize consistent, quality SEO work over quick fixes or obsession over rankings Ready to elevate your dental practice? Tune into this episode of Dental Drill Bits for a comprehensive dive into SEO that could transform your online presence. Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Mentions and Links: Community/Groups: Dental Gumbo Group Brands/Products: Zoom Teeth Whitening Kör Teeth Whitening Invisalign iTero WordPress Squarespace Zocdoc Yelp

Clint and Russ bring back Sandy Pardue to talk about her upcoming classes and pick her brain about managing dental offices.  Sandy talks about her two seminars Front Desk Pro where she covers scheduling and her new course called Office Management Pro where she covers how to run an office.  We talk about a variety of business topics from scheduling to collecting money to training employees.   If you want to learn more about Sandy's upcoming courses and her consulting company, it is called Classic Practice Resources.  She also does a regular podcast called Dental Drill Bits as well.  Finally her Facebook group is Dental Gumbo.

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024, so be sure to jump on this amazing offer for our listeners!) How does an inviting and up-to-date website impact your dental practice? In this episode of Dental Drill Bits, our website wizard, Ali, joins hosts Sandy and Michael to unravel the power of a well-managed website and how it can boost a dental practice's profile. Taking you through the elements of an effective website, they share nuggets of wisdom about the significance of timely updates, patient testimonials, and professional imagery, focusing on how these components create credibility and set your dental practice apart in today's competitive landscape. In their lively discussion, the trio point out how internal marketing, through a properly curated website, can revolutionize your practice, debunking the common misconceptions surrounding patient acquisition. They dig deep into how showcasing your team's expertise, using before-and-after images, and integrating positive patient feedback can truly enhance your online presence. Moreover, throughout the episode, they provide practical tips to optimize and breathe life into your practice's website, underlining the importance of regular checks and professional assessments. What You'll Learn in This Episode: The pivotal role that a diligently managed website plays in setting a dental practice apart. The necessity of regularly updating a website to mirror your dental practice's current status and improvements. The power and importance of testimonials and before-and-after photos in instilling trust and drawing in prospective patients. The potential of internal marketing through an effectively planned and executed website. How a professional website service can maximize your site's performance and influence. Jumpstart your website and thereby, your dental practice by tuning into this insightful episode!

Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Still wondering what makes a great front desk team at your dental practice? We're back this week to delve into the multifaceted world of front desk duties, shedding light on tasks that keep your favorite dental practice buzzing with organized, professional energy. We highlight how this vital team scales their workload according to patient inflow, adapting to increased pressures, and strategically splitting tasks among themselves to ensure that no detail, however minute, is overlooked. In a world increasingly digitized, we're making a compelling argument about the unmatched importance of a human presence at the front desk, weaving in discussions about financial targets, appointment scheduling, and making the most out of open time slots. Amidst the varied roles a front desk team undertakes, we stress the paramount importance of organizational tools like procedure manuals, detailed inventories for each department, and individual statistics that help hold the team accountable and on track. What You'll Learn in This Episode: The importance of human presence at your front desk How front desk teams manage increasing workload as patient inflow grows The significance of office goals and financial targets in managing practice operations The necessity for organizational tools like procedure manuals and detailed inventories Why keeping track of individual statistics are vital for the team's overall productivity The advantages of implementing an efficient recare system and confirming patient appointments Ready to unlock the mystery of what happens behind the dental front desk? Listen in to learn the ins and outs of keeping your schedule full!

Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Why is the front desk team so crucial to the life and health of a dental practice? How can you create a driven and dedicated team to keep the wheels of your practice rolling smoothly? Buckle up, because this episode lays out the vital behind-the-scenes work that every front office team should be performing. We unravel how a well-coordinated front desk team extends the life of a dental practice, offering invaluable patient services that soar far beyond the confines of the office. From appointment scheduling to recalling patients, Sandy provides insight into the practices of an efficient team and the common pitfalls to avoid. Discover why front desk-less offices fall short of expectations and how personalized communication wins every time. The importance of a well-organized schedule and its direct correlation with practice income is also covered. What You'll Learn in This Episode: The wide range of responsibilities of the front desk team in a dental office. The impact of personalized communication and customer service on patient satisfaction and referrals. The downfalls of a front desk-less office structure. Nailing down an effective schedule to maximize appointments and income. The importance of recall management and patient reactivation strategies. Put your practice on the path to success. Don't miss a beat of this enlightening part one! Are you ready to skyrocket your front office team? Register for the next Front Desk Pro with Sandy here! https://classicpractice.com/front-desk-pro/

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Wondering how to ease the burden and stress off yourself as the doctor? In this week's episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache. What You'll Learn in This Episode: Understand the scope of day-to-day activities a dental office manager oversees. Discover the role an office manager plays in shaping employee and patient relations. Uncover how essential marketing, compliance, and staff training duties fall under the office manager's purview. Realize the importance of clear and consistent communication between the office manager and the doctor. Appreciate effective strategies for cultivating excellent customer service and patient relations skills. Gain insights on the significance of consistency and communication in propelling the practice forward. Learn useful tips for avoiding burnout and strategies to find the right fit for your office manager role. Tune in to this episode of Dental Drill Bits and boost your dental practice's effectiveness, efficiency, and overall success with an office manager!

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identify potential talent hidden within their teams while filling this impactful role. Sandy and Michael dissect the cardinal role of duplication skills in a manager's toolbox and how this skill can set apart a thriving practice from a struggling one. What You'll Learn in This Episode: Understanding the crucial role and job description of an office manager in a dental practice Identifying and fostering talent within your team for the office manager post What are duplication skills and why are they important in office management? Strategies and tips for successful office management Overcoming common challenges faced by office managers.  Tune in to today's discussion and transform your dental practice with a brilliant office manager!

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Tune in to this value-packed episode of Dental Drill Bits as we dive into a topic that's on every employer's mind: the Christmas bonus. How necessary is it, really? And what if you've been doing it for years, but your current funds don't support it? Sandy has not only built a unique approach to the Christmas bonus dilemma but also knows how to leverage this typically seasonal reward to build a stronger, more motivated team year-round. What You'll Learn in This Episode: Why a Christmas bonus might not always be the best way to reward your team. How to manage expectations around Christmas bonuses, especially if you can't afford it this year. A special system that Sandy has developed, making the "bonus" work in favor of both you and your practice. The effective script and formula for consistently and fairly rewarding your team. Implementing these strategic changes could change everything about how you approach employee rewards. So go ahead, hit play and let's redefine bonuses! (This episode originally aired Dec 07, 2022)

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Get ready for a deep dive into the world of dental recruitment this week on Dental Drill Bits! Today we are tackling the common but tricky issue of sourcing exceptional employees for your  practice. From leveraging social media and content creation to utilizing the power of internal referrals - no stone is left unturned. We're also shedding light on the secrets of crafting a compelling job post guaranteed to attract quality candidates who are as committed to outstanding oral care as you are. What You'll Learn in This Episode: The effective use of social media and engaging content for recruitment. Tactics to bolster employee endorsements for your practice. Pros of hiring new staff through job fairs and internal recruitment. The delicate art of pinpointing exactly what to feature in a job post; from salary and benefits to workplace perks. Active vs. passive job seekers and who you should be searching for. Tune in to get the low-down on finding and hiring top-tier dental talents, right here on Dental Drill Bits! Join our free Facebook group, Dental Gumbo, to get in on the conversation! https://www.facebook.com/groups/dentaldrillbits/

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ In this week's episode of Dental Drill Bits, we're diving deeply into a dilemma most dental practices grapple with - "Should my hygienist clock out when they have free time?" An empty dental chair is definitely the stuff of nightmares for a dental practice. With a keen focus on this issue, we aim to provide a fresh perspective on handling unpredictable schedule gaps due to cancellations and no-shows. We also delve into the potential pitfalls of moving patient appointments and the unseen consequences it can have on your practice's reputation. If you're looking to find out how to most efficiently use hygiene time in your practice, let's jump into today's episode! What You'll Learn in This Episode: Approaches to manage your hygienist's empty appointment slots caused by last-minute cancellations. The perilous after-effects of moving patients' appointments without their consent. Practical tips for filling cancelled appointments as swiftly as possible from your existing patient pool. The impact of scheduling chaos on the overall atmosphere and productivity of a dental practice. How proper scheduling can uplift the satisfaction rate among patients and staff alike. Stay tuned for the next registration period for Front Desk Pro! https://classicpractice.com/front-desk-pro/

Sponsors: Do you need a new website or marketing agency? Mention this podcast episode for Docsites' special Black Friday offer during the month of November, 2023! https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! This week, we're thrilled to have Ali from our sponsors, Docsites, back on the show. Ali dives deep into the  three essential steps for successful online marketing campaigns tailored specifically for your dental practice. We tackle the challenges of getting discovered by potential patients, exploring strategies to increase visibility and attract more eyeballs to your practice. Discover how to build authority and brand recognition, ensuring that potential patients not only find you but are eager to choose your services. Ali shares insights on preventing potential patients from getting lost in the mix and maximizing the impact of your marketing dollars through an effective follow-up process. Plus, uncover the power of a professional website that showcases social proof, your dental philosophy, and the welcoming atmosphere of your office. Hit play on this episode for a healthy dose of digital marketing wisdom from Ali this week! You Can Also Reach Out to Ali Here: Phone: 818-416-0007

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! In the dental world, striking the right chord with your team's appreciation can be a delicate dance. This episode dives into the eternal office debate: should you throw an epic office party or dish out those coveted cash bonuses? We've got the insights on celebrating birthdays with professionalism, navigating the holiday season to ensure genuine team joy, and the lowdown on the nuanced differences between Year End and Christmas bonuses. We'll also explore some thoughtful gift and celebration ideas that'll leave your team smiling regardless of your office budget! Tune in this week to discover the perfect balance between celebrations and cash for team appreciation.

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Welcome to this week's episode of Dental Drill Bits, where we're diving into the ins and outs of starting a membership plan for your dental practice with the brilliant Megan Lohman, founder and co-CEO of our sponsor, Plan Forward. We'll uncover the essential role of robust membership plan software in streamlining your front office operations and eliminating administrative headaches. Discover how to approach the membership conversation with patients, whether they have insurance or not, and see how your plan can actually save your patients money – the numbers don't lie! Plus, we'll explore the challenging landscape of insurance reimbursement rates and rising operating costs for practices, and discuss the perfect timing and messaging to present your membership plan option to patients.  You won't want to miss this episode filled with invaluable insights to propel your practice forward! Reach Out to Megan Here: Email: mlohman@planforward.io Phone: 833-752-7526

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's episode of Dental Drill Bits, the third installment of our "The 3 R's for Practice Management" series! This week, we're finishing out strong with the critical "reactivation" aspect of your practice. We'll explore the delicate balance between automation and the personal touch of sending physical cards to your patients. You'll learn how to kickstart a reactivation project and when the best time is to begin. We'll also share tips on securing the most up-to-date patient contact information and, most importantly, how to boost your retention rates to an impressive 70% and beyond! Don't miss out on these essential insights to supercharge your retention rates! Register for Front Desk Pro, in Dallas, TX, on December 1st, 2023: https://classicpractice.com/front-desk-pro-registration/ Instructions on How to Access Reactivation Project: Step 1: WEBSITE Go to www.classicpractice.com Step 2: CLICK Scroll down to “Training Events,” select “Lecture Attendee Documents” Enter Information and click “Sign Up.” Select “Reactivation Project” Enter the passcode “reactivatepatients”

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! In this week's episode, the second installment of our "The 3 R's for Practice Management" series, we're diving deep into the crucial "recall process" in your dental practice. Without a solid recall process, there's a good chance your patients won't return on their own. We'll explore the fact that only 39.85% of people make it to the dentist every year, putting the responsibility on us to bring them back for those essential appointments. We reveal how a simple report reaching back 18 months could unveil a surprising number of patients in need of re-care – ranging from hundreds to even 2,000+ who haven't been rescheduled. But don't worry; we've got exciting tips and tricks up our sleeves to engage your patients beyond the mundane email reminders. Tune in as we uncover how to leverage the power of phone, text, and email for maximum recall effectiveness! Register for Front Desk Pro, in Dallas, TX, on December 1st, 2023! https://classicpractice.com/front-desk-pro-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we're kicking off our exciting three-part series on "The 3 R's for Practice Management," with the spotlight on "retention" in your dental practice. We cover the crucial aspects of patient retention, including the art of gathering REAL numbers on your patient retention rates, uncovering why 68% of people leave service-based businesses, and how to pinpoint your unique motivators to keep patients coming back for more. We also explore the powerful concepts of internal versus external marketing and how to effectively harness the potential of both. Plus, we'll share insights on the extra patient information that's invaluable for a thriving practice and the initial steps to foster a motivated and productive team culture.  Listen in to transform your dental practice into a unique business that patients can call home! Register for Front Desk Pro, in Dallas, TX, on December 1st, 2023! https://classicpractice.com/front-desk-pro-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's Dental Drill Bits episode as we delve deep into the world of crafting a trustworthy dental website that actually converts! Our special guest, Ali, an expert from our sponsor: Docsites, joins us to explore the most common mistakes and strategies for website success. Discover the top elements to feature on your website to attract both patients and exceptional team members. Learn the art of creating a personal walk-through video on a budget (Hint: you can even turn iPhone footage into a personal and professional shoot.) Uncover the secrets of leveraging your existing original content and crafting a high-converting home page. Plus, gain insights on optimizing landing pages for ad campaigns. Tune in this week to transform your dental website into a conversion powerhouse! You Can Reach Out to Ali Here: Phone: 818-416-0007 Email: ali@docsites.com

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we're delving deep into the critical topic of hiring an office manager for your dental practice. We'll break down the specific job duties of an office manager, helping you determine whether you truly need one or if team leaders are the next step for your practice. Tune in to discover essential tips on clearing up communication with your team members to ensure a seamless transition when bringing in an office manager. We'll also explore the qualities that make a person an ideal fit for this role, and why it's often best for them to learn from each department before implementing any significant changes. Whether you're a seasoned practitioner or just starting out, this episode is packed with valuable insights to help you make the right choice for your practice's growth and success. Hit that play button to learn the ins and outs of office managers, and why it's so beneficial to define this role!

Join the Dental Gumbo group! https://www.facebook.com/groups/dentaldrillbits Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! In this episode, we're diving deep into the fall season and the critical task of sending out "use it or lose it" letters to your patients with unscheduled treatment. We'll discuss the nuances between patients with unused insurance benefits and those without insurance, offering tailored strategies for both. Can you believe that some practices are sitting on 1.2 million dollars JUST in unscheduled treatment? We'll go over some of our strategies to make sure you aren't missing out on this massive value in your practice. We'll discover innovative communication approaches and effective follow-up procedures that will entice your patients to book those appointments. Plus, we'll help you identify precisely who to focus on when sending out these crucial reminders. Don't miss this episode; it could transform your practice's end-of-year success!

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's episode of Dental Drill Bits, where we dive deep into the process and psychology of "Patient No-Shows and Cancellations"! Maintaining a seamless schedule in your business is priority number 1 when it comes to a thriving practice. So today we're share strategies on how to gently communicate to patients the importance of confirming their appointments, ensuring their reservations are honored. Learn how to illuminate the online scheduling experience, proactively welcoming patients to your practice. Discover the fine balance of when to implement deposits and address patient fears to guarantee a comfortable visit. Plus, we'll break down the automation puzzle, guiding you on what aspects can be effectively automated, and what needs more of a personal touch.  If your schedule has some holes and you're sure how to best patch them, lets learn together in this episode! Register for the Front Desk Pro Seminar September 29th, 2023! https://classicpractice.com/front-desk-pro-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! This week, we're answering the question: "what does it take to be a Dental Practice Promoter?" Join us as we explore the concept of "mood poison" and learn how to banish it, along with crafting engaging conversation starters that go beyond the monotinous "hey, how are you?" Discover the secret sauce to making your patients radiate confidence and positivity, and get your team involved with a simple yet effective penny-based exercise designed to elevate patient relationships. Remember, you have the power to be either the fountain or the drain of an upbeat attitude, and we're here to guide you every step of the way.  If you and your team want to learn how to be the biggest Dental Practice Promoters, let's jump into the episode today! Register for the Front Desk Pro Seminar September 29th, 2023! https://classicpractice.com/front-desk-pro-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we are joined by a special guest, Ali, from our sponsor, Docsites! Today the spotlight is on efficiently tracking leads you may find filling out forms, emails, or calling in, and how to transform them into loyal patients. Our focus this week delves into the indispensable role of sales training for your phone team to ensure seamless caller conversion. With better sales training, you will be able to help more of the patients you are looking to serve! We explore the insightful practice of keeping tabs on your competitors and their offerings, and how to set your team up for success with training. While marketing acts as the catalyst for generating leads, we navigate the crucial journey of tracing the trajectory of these leads, so you know where they actually ended up. With a comprehensive outlook, we also check in on overall website traffic, encompassing Ads, Google Maps, and Organic sources.  Tune in today to learn more on effective tracking and management for a bright dental future! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to another episode of Dental Drill Bits! Today, we have something truly special for you: how to write a phone etiquette guide that will bring those patients in the door! Trust us, once you have this phone etiquette guide in place, phone calls with prospective patients will be a breeze. Together, we'll talk through recorded calls and share powerful phone skills to empower not just ourselves, but our entire team. Have you ever wondered how to handle those tricky questions patients ask? Or thought about who should be the phone guru in your office? We'll dive into all these questions today. Developing great phone skills and tracking can unlock a treasure trove of weekly prospects you never knew existed! So, grab your earphones, get comfy, and join us on this personal journey of communication mastery! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ On this week's Dental Drill Bits episode, we're mapping out the details of "Building a System for Hiring and Firing" in the dental industry. We're diving into the crucial aspects of creating effective job descriptions, conducting insightful interviews, and identifying desirable traits in dental assistants, front desk staff, and hygienists. We emphasize the significance of actively engaging with potential hires, not just to present your practice, but to listen and learn from them. We'll also be sharing a comprehensive list of some of our favorite thought-provoking questions designed to encourage candidates to open up and reveal their true potential. Whether you're a dental practice owner or a hiring manager, this episode will equip you with the tools and strategies to build a strong team that positively impacts your dental practice's success. Listen to this episode to level up your hiring and firing system! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ On this week's Dental Drill Bits episode we're uncovering the crucial topic of turning your accounts receivable into actual cash. Join us while we discover the key strategies to boost your practice's cash flow, such as aiming to collect 40% to 45% of payments over the counter when patients are in your practice. Learn the important distinction between financial arrangements and treatment plans, and how a knowledgeable team that is comfortable discussing finances can make a significant difference. We discuss why it's so important to regularly pull reports for your practice's financials and accounts receivable, and explore the benefits of implementing a clear financial policy to eliminate decision fatigue among your team members.  Tune in now to maximize your practice's financial success! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/  

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode of Dental Drill Bits, we're jumping into the challenges we all face when a key team member leaves, and exploring effective strategies to combat the resulting disarray. We discuss the importance of having standardized operating procedures (SOPs) in place, establishing robust systems, and creating specific job descriptions to ensure a smooth transition. Nobody wants a valued player to leave their team, but we're here to help prepare you if they do! Join us as we cover what it takes for a seamless and effective team, even IF an employee leaves! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to another episode of Dental Drill Bits! In this episode, we dive into the topic of "Vacation-proofing Your Team". Going on vacation as a dental professional can be challenging, but with the right strategies, you can ensure that your team keeps things running smoothly while you're away. We discuss the importance of setting goals for each department, providing specific expectations, and sending a memo well in advance to inform everyone of your vacation plans. We also explore the benefits of having team members submit a list of self-made responsibilities they can attend to during your absence. Above all, we emphasize the significance of trust in your team. It is imperative for a healthy team dynamic to not "police" the clock, or act in ways that show distrust while you're enjoying your time off.  If you're struggling with how to handle time off, dive into this insightful episode on effective vacations! Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits, where we dive into the world of "Prescheduling Myth Busters." In this episode, we debunk the common misconception that it's acceptable to preschedule a patient six months out, despite multiple broken appointments. We break down the common practice owner mistake of "somebody said we should always preschedule, so that's what we do!" We also explore the vital role of good communication with patients before, during, and after their visit, to help steer clear of broken appointments. If your retention rate falls below 85%, it may be a sign that your prescheduling system needs improvement! Don't miss out on this episode, as we bust common myths around prescheduling, and springboard you towards a healthy retention system!

Hey there, Michael Arias here, and on this week's Monday Morning Marketing episode, we're continuing the essential topic - patient retention. This episode is brought to you by the one and only Sandy Pardue, of Classic Practice, and our podcast Dental Drill Bits. Did you know that up to 50% of patients leave practices over the course of five years? That's a staggering number, but there are steps you can take to combat it. One of the simplest is to ask your patients how their last visit was and really listen to their answers. It's important to never give up on retaining patients, even if they've been inactive for years. With around 170,000 dentists in the US, it's crucial to stand apart by showing how much you appreciate your patients being there. Most importantly, don't forget to always keep an eye on your attrition numbers! It's hard to fix what we don't track, so these metrics are especially important for the health of your practice.Dive into my conversation with Sandy Pardue to learn more on patient retention!‍You can reach out to Sandy Pardue here:Classic Practice WebsiteDental Gumbo Facebook Group‍Other Mentions and Links:Dental Drill Bits PodcastADA - American Dental Association4 Seasons Hotels and ResortsThe Ritz-Carlton‍‍‍If you want your questions answered on Monday Morning Marketing, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Our Sponsors & Their Exclusive Deals:‍Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: meetdandy.com/affiliate/tdm !‍Thank you for supporting the podcast by checking out our sponsors!‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, what's up Sandy? Sandy: Michael? Hey, I, I was just, uh, looking at our reviews on iTunes. Michael: Nice. Yeah. Guys, don't forget, if you can press pause right now. Go leave us a review on iTunes. Let us know how we're. And then come back and listen in. Cuz in this episode we're gonna be talking about something super important.I'm sure you're looking at the title Why Patients Lead. Sandy: Yep, yep, yep. This is a deep topic, . Okay. This the deep topic and for the listeners, and they've heard us talk about patient retention, which is gross. You know, we've talked about that. And, and for the new listeners, I mean, they'll, you just have to know this number if you say like, okay.Like 170,000 dentists. You hear these different reports, 166,000, 170,000. But we all know, cause you've worked in these practices that get at least 10 new patients a month. Right? Some of them are getting 20, 30, 40, 50, a hundred new patients a month. So I'm gonna say we know that at least 1.6 million people are changing dentists every single month in the United States of America Now.That being said, I saw another interesting statistic then from the American Dental Association that said that 25% to 50% of patients in any given practice are lost over a five year period. Whoa. That's crazy. Okay. I believe that, actually believe that could be worse now than it than ever. Because of so much of their automation, we have less personal contact.Mm-hmm. with people now because we're all living so fast and we count on text and that kind of thing. You need those personal, the personal contact for sure. But you know, when you look at people in general, and we already know that they don't love coming to the dentist. But why do they leave? And, and here's the thing.Most practices are not tracking this, and that's scary to me. Mm-hmm. , so they don't have any idea how many people are not coming back. And then the whole recall process is terrible in most practices. So what you need to do, I like to keep an attrition monitor. An attrition monitor. Now this could be as simple as having an Excel.Where your front office, every time they learn that somebody is left the practice, they put the name in and uh, their family members and why they're leaving. If they say they changed dentists because of insurance or they changed dentists and you don't know why, or maybe they moved out of town, maybe they died.So you've got all this information, okay, about that patient, and you can start to see who's leading. And I think that's very interesting to track. But the fact is that most practices don't do that. They don't really look close into their recall process to see that, okay, maybe in the beginning of October they had 300 people that needed a cleaning.They never go back in November and pull that same report and see that they still have 180 people that are due to come. In October, they did not come in. That's a huge problem, but why? Okay, why? Why is this happening? Number one, no one's watching. Number two, no one's following up. That is huge. And number three, nobody's actually tracking it, so, Those are the things that the practices need to implement versus, here's the thing, and I was explaining this to a friend of ours yesterday who was looking for a local dentist and he's been going to somebody and he is not having a success with some work that he, major work that he was having done and this particular practice he's been going to, I see a lot of TV ads and things and I'm, so that tells me, and I happen to know they're getting about 150 new patients a month and they've been getting 150 new patients a month for 10.So where are the people going? They haven't had to hire more hygienist, right? This is telling me that people are coming in and they're not staying. So practices that are listening, you need to be paying attention to this. But one thing you can do, this'll help you get some of them back and find out while they're leaving.Now you guys, you've heard me talk a lot about the reactivation program that I, I love, and that's like sending. Postcards with return service address on there. So you get back the, to see who moved without ever having to call them. You, they call you, you get back about 20% without a phone call. It's a great project to do, but uh, you could also do a fall insurance letter.That's a great thing to do right now. These are all activities to get people, but you've gotta communicate and you've gotta find. Why they're leaving. Okay. When you do this type of activity that I'm about to describe, you'll learn a lot about your practice. So what you wanna do is. Somebody that's a good communicator in your practice.If it's been around and they know some of these patients, that's even better. You wanna get them on the phone, they start calling and you let 'em know we're updating our patient records and we notice you haven't been in for a while. And then zip it up, let them talk now. And uh, they see what they say.Well, yeah, I know I need to get in. Or they say, well, I've changed Dennis, or I'm never coming back there. And that's when you. That pointed question. If I asked you a question, how was your last visit here? And then listen and see what you can learn. See what you can learn. Now, if somebody immediately says, put me in your inactive files, okay, , and sometimes they do that and sometimes they might just hang up, but you can't be scared of them.You just keep doing, and that's where your scheduler is gonna try to discover any problems, because here's the. Patients can act crazy, but most of them are not gonna be crazy. And then sometimes when we meet these practices that are constantly firing patients, they are firing people less than, right? Well, I promise you that many people aren't crazy when you've got the practice two doors down, that never fires anybody.That tells you that the people inside the practice are the ones running them off. Does that make sense? Mm-hmm. Michael: Yeah, that does, that makes a lot of sense. And I like that. So we're asking them almost like as a post-op kind of thing, right. Once they're home or something, we ask them, how was your last visit here?Or once they're in the practice, we're like, Hey, the visit before this, how was that? Yeah. Sandy: Or, or say it like, can I ask you a question? I'll always like to say that first. Mm-hmm. and, and with a high pitch at the end. Can I ask you a question? And wait, how was your last visit here? That just opens up a conversation and that's when they come out with all kinds of things.Like they left me in that chair and nobody tam to check on me. I was so thirsty. I was . You know, people get upset about things, right? They get quoted the wrong fees, the fee changes. Nobody told them in advance. Thought they were gonna see Susan, but uh, April was the hygienist. You know, they get, there's all these reasons because people are really sensitive about their mouths.Okay. I'm just gonna tell you, people are super sensitive about their mouths. They are. And so, and people are just, they expect good customer service, especially people. West High expectations, more successful people. You know, they're used to going to the Four Seasons or the Ritz Carlton, and you want these kind of patients.You know why they have money and they have rich friends, and so you wanna cater to these people. You don't wanna make them mad, and so you've gotta make sure we talk a lot about the tone of the office. Well, you've gotta make sure that your team is supporting you and your view. And they're happy to be there and they're wearing smiles cuz all of these things contribute to patients leaving.They have a lot to do with your attrition. So you've got your team supporting you and complimenting you. A practice should be growing, not shrinking. So every year you should be growing and need, you need to hire more people. It's because you're retaining and growing these people that say they're never coming back.You need to let them know the person that's calling, well, I'm sorry. We're not gonna be seeing you here again. We sure did enjoy having you as a patient. You know, a lot of times people when they hear something like that, they may be in between of leaving the practice. Maybe they were going to leave and then they got this phone call and they heard something like, And they, they never found that other dentist, so they will go ahead and appoint.You can, you should never give up on your patients. I had somebody I saw in Dentaltown recently where he said he was gonna inactivate everybody that hadn't been in 18 months. Well, my gut got real tight. Okay. I'm just like, ugh. Because I know how hard it is to get those new patients and 18 months goes by really fast.Mm-hmm. , I went 15 months without getting my teeth cleaned. Last time I did Sandy Cardew, I did , and so it just made everything. I'm glad my dentist didn't inactivate me. That's insane. Of course, I know how to take care of my. And, you know, I have a little scaler at home, so I believe me, I'm, I'm okay. But you, you know, people leave most of the time cause of the service they received or they felt like it wasn't fair or they didn't like they were treat the way they were treated.That's what they always remember how they were treated. So that one phone call to follow up on these people that hadn't been. Instead of saying, hi, this is Sandy from Dr. Gutes, I was calling to set up an appointment. You know you're gonna be more personable with them. Letting them know, with missed seeing you, doctor asked me to call.And you do it in such a kind voice. You don't, it's not just, I'm following them, schedule an appointment to you or send a text like I got yesterday. It's time for your cleaning. I didn't even say what dental office it was from . I was like, who is. Was it from my husband or me? I didn't, you know, and then I saw the text, and by now I've gotten about 25, 30 other texts and I forgot all about it until I was just talking about it here, , Michael: until right now.I was just talking about, yeah, exactly. So then the, the three points keep, no one's watching, no one's following up, no one's tracking. No one's watching is we have to keep an attrition monitor. Right? Yeah. And that. What is that in our practice management Sandy: software or No, you need to create your own Excel document, Michael: and that is you're literally looking at who needs to be reactivated.You're following up with the Sandy: calls and stuff. The attrition monitor are the people that have left the practice. Those are the people. You're gonna only enter the people that are not coming back, so, You have pulled a report from your dental software, you see who hasn't been in for a long time. Go back three years, go back five years, you have a smaller practice, go back five years.Then what happens is as you're making these calls, then you find out someone's not coming back. They're entered on that sheet. So it could be that they moved out of town. They changed dentists. They changed dentists because of insurance. I wanna put that in a separate category. So let's see, what did I say?Change dentists, say Joseph of insurance and moved out of town and deceased. So, and then I like to send a letter to every one of them. If they're deceased, they get a sympathy, the family gets a sympathy. So some type of communication goes to them. Even if they changed Dennis, it's because of insurance. I want them to know that they're welcome to come back to the practice.And so I'm calling these people, it's like I'm, I'm calling all these people that haven't been in, and I'm not calling them for a cleaning. I'm calling them because doctor asked me to call. Cuz we miss seeing them in the practice and I'm continuing this conversation letting them know how much we've enjoyed seeing them on a regular basis.You know, ideally we're gonna reactivate them. If they say, oh, well you know what, I'm not coming back. Or, you know, my grandson is a dentist. Now, you know, or you are gonna tell you all these things. Or if you don't really know the reason why, it's okay to say, well, in order to complete our clinical records, may I ask why you wish to become inactive for the reason, and then they'll tell.And then you make sure that you put that in, in the computer file. And if it's like a, it's, it's an upset. You know, a lot of times when you're talk to these people, you realize they're upset about something, some misunderstanding or, or bad communication somewhere. You've gotta get that handled. You've gotta report it to the doctor and get it handled cuz they're gonna go around and tell everybody.Michael: Mm-hmm. . Okay. Okay. And then that's how you keep it, the monitoring, right? The attrition you have to follow up with. every Sandy: week. To me it should be going ongoing. Like every day she's making a few calls and she's putting on the list, and then doctor as or the manager says, oh, can I see our attrition list? How are we doing?Oh my goodness, look at this. We learned out of those calls that she made in a week that we lost 25 patients. It's just data. Okay? Running a business, you've gotta have data. Stats are everything. I love them. They, they give you a picture of everything going on, and so that. If you have a lot of people leaving the practice, you need to know.And if you're not keeping up with it, you don't really know it, or you just know a number and you don't know who it was. So I like to communicate to the people that leave because they do come back. I've seen that first in, and they'll come back. Michael: Gotcha. So then what do we do in this scenario when they're like, oh, you know what?Yeah, I didn't like that. Uh, I didn't like that this person did that. Or did something happen? That's why I left. I, I'm finding another person. Right. Is. Are we trying to win them back or is it more like, oh my Sandy: goodness, always, because if you don't, they're going to go talk around town for the next 10 years about you.It's always better to have friends. It's always better to have really good relationships in life. Um, you know, it's never good to have somebody that's not happy with your service. And, you know, people, like, if you think about, you know, why, like, why would I stay at my dental office? Well, you know, I kinda like 'em.I like how I feel when I go in there. Everybody's really friendly and I feel comfortable because I'd been there for a long time. And I feel like that work has lasted, that, that dental work. I mean, it, that's what people say, things like that. Right? Or, you know, they love it when they get like, oh, you know, I get my birthday cards from my dentist.He's the first one that sends me a birthday card every single month. And people like that, they like it. Or, or you can hear 'em talking like, oh, my dentist, this is, this is what my husband's friend told me yesterday. I like this, Dennis. He's got a lot of good UpToDate technology. Hmm. He said, but I, I just don't like what he's doing with my den.And I'm like, okay. So this is a guy that my husband has known for about 50 years that he worked with about 50 years ago. And every year they have a phone conversation. And that was yesterday. And I overheard some of this conversation. So he has an upper denture and he w, he was in an accident years ago and he lost some of his teeth.So he is trying to, he want some implants, he's trying to do some work with to his mouth and he doesn't like what's happening. So he calls us and starts telling us about all this You. And that's what they do. He said, you know what, one thing I do like too is they gave me his, an emergency number after I had my surgery there.And so that was the thing that impressed him. So he was impressed that the technology, he was impressed that he got that doctor said, look, if you have any problems, give me, um, you know, give me a call at this number. And so you're giving them kind of like you're impressing them and they have like a reason to, to stay.And they're, they're looking if they found your practice and they're gonna stay. If you have, number one, a good care system, number two, you are communicating with them for that recall process, right? You're reaching out, you're in the calling, you're texting, you're sending cards, whatever it is you're doing, you're not being idle.And I'm telling. The way they feel when they come in there, in that atmosphere and the technology and how easy it is to get an appointment. Those are the things that they are gonna like. Oh, and, and look, we had a friend that told us this at dinner one night. It's like every time I go to the dentist, I'm telling you, I, it's like he's mad and he's just assistant, he's like throwing the instruments down and I don't know what's going on.Look, those are the little things that make a difference in the practice. Okay? So you can't, you can't do that. You cannot do that. And, and the way the team are interacting with each other. Yeah. They also, the things that's gonna have them stay to your practice is because, you know, if you come across. That you're rushed being impatient or you know, you seem like you're mad at your employees, they're mad at them, or you're not telling them what's going on with their mouth.The last hygienist I saw was so good and she, she knew I was in the dental industry, but I think she probably does this with all the patients. So she was like telling me constantly, you know, what she was gonna be doing and um, yeah. And if they feel like. Overcharging or focusing on money, that'll be a turnoff for sure.I think that if the practice is giving them more reasons to stay, you're, they're gonna be fine. Being aware of who's coming, leaving. Okay. Who's staying? You've gotta, you gotta take care of your patients. . Michael: Yeah, I like that. Like it's, as long as we don't see it, like you said, idly by. Right. Like, give them more reasons to stay than to leave.Right. I mean, maybe mistakes will happen. The more can compensate for that, right? Yeah. Um, and then monitor them. Any final words for this Sandy: episode? The only other thing I wanna add, Michael, is I would like for everybody to start watching that attrition number and know how many patients they're retaining.That is the most important statistic that you can keep. You're always looking for new patients. Let's close the back door. Let's keep some of those patients as you currently have. Michael: Gotcha. Awesome. So guys, if you want to talk about this episode, come on the podcast or submit any questions. Then you can do so by joining the Facebook group Dental Gumbo.And at the same time, don't forget to leave us a review on iTunes. It helps us out a ton. So please go ahead and do that. And thank you guys so much for tuning in, and we'll talk to you in the next Sandy: episode. Yeah, Rebe, have fun. Reactivating those patients.‍

This unique cross-over episode of Behind The Smiles equips you with solid advice on how to proceed with your practice and patient engagement during a time when your practice needs to shut down. Good leadership is essential during this time. In this episode, Dr. Gina Dorfman, Sandy Pardue, and Michael Arias answer questions such as, "How do you deal with patients who do not want to reschedule, and say will call you when they are ready?"

Our special guest is the co-host of Dental Drill Bits podcast, and is widely known as a top consultant in our industry. Sandy Pardue joins us today as she and Richard talk about where dentists fall short on leadership; keeping a "scoreboard", developing a lifestyle of learning, and how not to be afraid of your team. Listen now. •• Start getting more reviews with Swell Take control of your practice. Request a ZenSupplies demo today.  

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of actionable info. Who should attend, team members' actual responsibilities, and the antidote to the perceived need to micromanage are all covered in detail.

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasure chest of information for the rest of us! When to schedule team meetings, how to make effective agenda outlines, KPI ownership (and a lot more)--all inside.

Part 2 of a 2 part episode. Dr. Gina Dorfman talks with Dana P. Salisbury, Operations Officer and Lecturer at Classic Practice Resources, Inc. They talk about managing teams, creating a thriving work environment, and how to break the bad habits that may be hurting your practice. Check out Dana's upcoming events: Academy for Scheduling Excellence - Seminar Dates: https://classicpractice.com/training-events/academy-for-scheduling-excellence/ Spice Up Your Practice - Seminar Dates: https://classicpractice.com/training-events/spice-up-your-practice/ Don't forget to listen to Dental Drill Bits! https://classicpractice.com/dental-drill-bits/

Part 1 of a 2 part episode. Dr. Gina Dorfman talks with Dana P. Salisbury, Operations Officer and Lecturer at Classic Practice Resources, Inc. They talk about managing teams, creating a thriving work environment, and how to break the bad habits that may be hurting your practice. Check out Dana's upcoming events: Academy for Scheduling Excellence - Seminar Dates: https://classicpractice.com/training-events/academy-for-scheduling-excellence/ Spice Up Your Practice - Seminar Dates: https://classicpractice.com/training-events/spice-up-your-practice/ Don't forget to listen to Dental Drill Bits! https://classicpractice.com/dental-drill-bits/

Paul Edwards guest stars on Dental Drill Bits to discuss typical HR mistakes you want to avoid. This episode was recorded live at the Townie Meeting in Las Vegas.  To learn more about CEDR Solutions, check out www.cedrsolutions.com