IBA Talk

When a policyholder's vehicle is written off or in for repairs, the claims process becomes a defining decisive moment. Yet, one critical element—replacement vehicle provision—has long suffered from outdated systems, slow response times, and poor customer satisfaction. As expectations evolve and Consumer Duty demands higher standards, insurers must rethink this crucial touchpoint. It's time to make replacement mobility seamless, sustainable, and stress-free. In this episode of IB Talk, we speak with Leigh Broomhead, Strategic Account Director at Europcar, to explore how a traditionally overlooked part of the claims process is being revolutionised. With over 15 years' experience in the insurance sector, Leigh shares how Europcar is leveraging automation, electric vehicle infrastructure, and real-time integration to enhance the customer journey—delivering true like-for-like vehicle replacement when it matters most. Key takeaways from this episode: • Why replacement vehicle provision has historically been a major source of claims friction • How customer expectations around convenience and vehicle type have evolved • The game-changing impact of Europcar's integrated API solution for insurers • The role of real-time communication and digital apps in reducing call centre volume • How Europcar's electrification strategy supports sustainability goals and Consumer Duty compliance • Concrete results from a major UK insurer: reduced manual processing, faster turnaround times, and improved customer satisfaction scores Ready to learn how modern vehicle replacement can be a brand asset rather than a liability? Listen now to discover how insurers can deliver a faster, smarter, and greener claims experience.

As artificial intelligence rapidly reshapes every corner of the workplace, payroll stands out as one of the most sensitive and high-stakes functions in HR. Accuracy, data security, and compliance are non-negotiable — yet payroll leaders are under constant pressure to improve efficiency and reduce risk. As AI capabilities expand, the big question for employers isn't if AI should be integrated into payroll processes, but how to do it safely, ethically, and effectively. Understanding this balance is crucial for every HR and payroll professional navigating the future of work. In this insightful episode of HRD Talk, Ben Cartwright speaks with Kylie Baullo, General Manager of ADP for Australia, New Zealand, and Japan, to unpack what AI really means for payroll. Together, they explore the practical ways AI is already improving accuracy, reducing manual errors, and freeing up valuable time — while also addressing the concerns around data privacy, job security, and responsible AI use. Tune in to hear about: - How AI can reduce payroll errors, boost accuracy, and proactively identify data issues - The critical role of data privacy, ethics, and transparency in AI-powered payroll systems - Practical, everyday AI applications that can improve HR and payroll workflows - How businesses can manage employee concerns about AI and automation in the workplace - The importance of combining human judgement with AI-driven insights for better decision-making - The role of “guardrails” in ensuring AI tools support — not replace — people in payroll This conversation will equip you with a grounded, realistic understanding of AI's role in payroll and how to harness it without compromising what matters most. Tune in to this essential episode of HRD Talk and discover how to safely and smartly integrate AI into your payroll processes today.

In this episode of IB Talk, Lee Anderson, Deputy Group CEO at SRG and Plamedie Molongi, Marketing Assistant at SRG share their insights into insurance can open itself up to a new generation of talent.

Tori Sarmiento of INSTANDA shares how she found her passion in insurance, why she thinks the industry struggles to attract young talent, and what needs to change.

Descartes Underwriting's Lynn Roehrig discusses the opportunities and challenges facing parametric insurance in Australia and New Zealand. This interview was conducted before Cyclone Alfred.

The construction industry is facing a critical turning point in 2025, with rising insolvencies, labour shortages, and increasing regulatory complexities placing immense pressure on businesses. From extreme weather events to contractual disputes and safety risks, the challenges are mounting—and brokers must stay ahead to provide the right solutions. Understanding these evolving risks is key to ensuring your clients are adequately protected in an unpredictable market. In this episode of IB Talk, we sit down with Kishan Dasan, General Manager of MECON Insurance, and Elise Pretto, Regional Manager of MECON Insurance, to break down the most pressing construction sector challenges and explore the insurance strategies that can help brokers and their clients navigate the shifting landscape. Tune in to hear all about: - The top five challenges facing the construction industry in 2025 - How climate-related risks are reshaping insurance needs and impacting project timelines - Why contractual disputes are on the rise—and how to help clients avoid costly legal battles - The growing role of MGAs and authorised representatives in the insurance landscape Don't miss this essential conversation for insurance professionals looking to stay competitive in 2025. Tune in now to gain the insights you need to help your clients navigate an increasingly complex construction sector.

Rajni Kapoor transformed her career from accounting to insurance, overcoming personal challenges to build All Solutions Insurance into a thriving multi-state agency. She talks to IB's Gia Snape about the that journey, and the importance of diversity in insurance.

Merger & acquisition (M&A) activity is bouncing back this year. Higginbotham CEO Rusty Reid joins us on IB Talk to share his outlook on the market and his organization's M&A strategy.

In the dynamic world of construction, adaptable insurance coverages have become crucial. Rising material and labor costs, inflation impacts, and extended project durations are just a few of the hurdles faced by builders today. To stay ahead, construction professionals need insurance solutions that can evolve with these challenges, ensuring they have the protection they need when unforeseen issues arise. Understanding these complexities is vital for brokers who aim to provide top-notch service and support to their clients in the construction sector. Our latest episode of IB Talk dives deep into this topic, featuring insights from MECON Insurance, a leader in construction sector insurance across Australia and New Zealand. Join our host, Danny Wood, as he chats with MECON's CEO, Glenn Ross, and General Manager, Kishan Dasan. They will share valuable information on emerging risks, current innovations, and how MECON's unique insurance extensions are designed to meet the evolving needs of the construction industry. By tuning in, you will: - Learn about the significant cost drivers in construction insurance, including labor and material cost increases, and the impact of inflation on claims. - Discover MECON's three new insurance extensions tailored to address the latest challenges in the construction sector. - Understand how AI, robotics, and IoT are transforming construction sites and the associated insurance risks. - Gain practical advice from industry leaders on how to navigate the evolving landscape of construction insurance. - Stay ahead of the curve with predictions on how technology will continue to shape the construction industry and its insurance needs. Don't miss this opportunity to enhance your understanding of the construction insurance landscape. Listen to our latest podcast episode

Amid an elongated hard market cycle, Lloyd's of London is an increasingly attractive option for brokers looking to place complex or challenging risks. Novatae Risk Group CEO Richard Kerr talks about opportunities in the market and gives tips for brokers.

In this episode of IB Talk Canada, Mitch Insurance CEO Adam Mitchell talk about the importance of precise communication and accurate data in assessing risks. He also discusses the challenges faced by small insurance brokers in the current market, including increased competition and the need to adapt to changing industry dynamics.

In this IBUK Talk podcast, two environmental risk specialists weigh on the key implications of climate risk for the insurance sector.

Join Danny Wood of Insurance Business Australia, in this informative episode of IB Talk, presented in partnership with Arch Insurance Australia. This episode dives deep into the dynamic world of Accident and Health (A&H) insurance, exploring its rapid growth post-COVID-19, and the significant opportunities and challenges this presents for insurance brokers. Featuring Jared O'Connor, A&H underwriting manager at Arch, based in Melbourne, the discussion sheds light on how the market has evolved, particularly in response to the pandemic, and Arch Insurance's strategic approach to meeting increased demand. The podcast covers: - Trends in the A&H insurance sectors, including rapid market expansion - How to strategically adapt to market demands whilst maintaining a high level of service - The potential in the A&H sector for both brokers and underwriters, stressing the importance of education and better coverage awareness to fully capitalise on emerging opportunities Don't miss this highly informative podcast, listen now!

In the ever-evolving landscape of Medicare, brokers play a pivotal role in guiding their clients towards optimal healthcare solutions. Uncover the most critical insights into Medicare Prescription Drug Plans (Medicare Part D), while learning about the integration of technology, personalized insurance solutions, and more in this exclusive podcast. The podcast covers: • Expert recommendations: Gain insider knowledge on how to select the best Medicare Prescription Drug Plans for your clients, with a focus on the needs of Medicare-eligible individuals • Digital mastery: Learn the ins and outs of Humana's user-friendly digital tools for Medicare Prescription Drug Plan members, including how to engage clients who may be hesitant about technology • Personalization techniques: Uncover strategies for building personalized Medicare Prescription Drug Plan products that align with your clients' needs, complemented by Humana's suite of services Don't miss this highly informative podcast – hit play now.

Hear nib NZ discuss the implications of the annual Workplace Wellbeing Survey.

Matt Zender, SVP of workers comp strategy at Amtrust Financial Services, shares his journey navigating the complexities of the field, offering career insights and discussing the pivotal role workers compensation plays in our ecosystem.

The Red Sea shipping routes are only getting more unpredictable in 2024. With the disruptions in the region, many insurers are concerned about risks to cargo trading, the impact on claims, and more. So, what do insurers need to know about these changes? Join CNA Canada's Wesley Lai for the latest podcast discussing the biggest risks and developments to the insurance landscape surrounding the Red Sea. Get answers to the most pressing issues affecting business and how to overcome many upcoming challenges. The podcast covers: • How is disruption in the region affecting shipping? • How are insurers and underwriters navigating marine and cargo risks? • How is this disruption affecting claims, strategies for risk mitigation – and much more Don't miss this highly informative podcast - hit play now.

In this #IBTalk episode, long-serving insurance professional Stuart Reid shares his insights into what's dominating market discussions in the early days of 2024.

Cynthia Yap is managing director of Perth based Dynamic Insurance Services. Her firm was one of the top brokerages in IB's annual Top Brokerages ranking. Yap revealed to IB Talk her priorities as a leader and why her insurance business is successful.

The construction industry is set to undergo some significant changes in 2024. As labor shortages and supply chain delays continue to affect operations, new strategies and solutions are needed for businesses to remain competitive. So, what can brokers do to help their clients mitigate risks in this evolving and dynamic landscape? This informative podcast uncovers the key trends set to transform the construction sector and provides expert insights on how insurance professionals can help their construction clients prepare for the challenges next year. Tune into the podcast and gain insights on: • The ongoing labor shortage and what will be integral to overcoming shortages in 2024 • Supply chain delays and the solutions needed to increase supply chain management • Emerging technology and how it will shape the future landscape of the construction industry Don't miss this and so much more – hit play now.

Scott Cole told IB Talk he's ending the week with a big smile on his face. He just became CEO of Centrewest Insurance Brokers, headquartered in Perth, following a six-month career break. Before that, he spent nearly 15 years with Honan Insurance Group. Cole discussed his new role, reflected on Honan, talked property and casualty (P&C) and workers compensation – and about what makes it different out West.

The cyber security landscape has changed immensely over the past few years, and the need for appropriate cyber coverage has never been more apparent. However, many are still apprehensive and don't recognise the importance of having coverage in the digital landscape. So, where does cyber insurance uptake currently sit among businesses today? And what are some of the main concerns for brokers? This informative podcast breaks down the key risk factors in today's cyber landscape. Gain essential insights on: • How the cyber landscape has shifted over the years • An outline of the main threats and who the main targets are • Where cyber insurance uptake currently sits among businesses • What is holding back businesses from embracing cyber insurance • How brokers can have better conversations about cyber insurance – and much more Don't miss this podcast, hit play now.

When it comes to accidents in the workplace, insurance brokers not only want the best coverage for their clients, but also know that early intervention is key to minimizing the likelihood of a formal claim being made. So, what should brokers be aware of when helping clients navigate workplaces injuries and reducing the overall insurance cost? This comprehensive podcast breaks down effectives measures that brokers can take and discusses an added benefit for best treating employees before a claim is made. Listen to the podcast today and gain insights on: • What brokers need to keep front of mind when helping their clients support injured employees • The essential elements of a comprehensive rehabilitation assessment and how it helps employees get back to work quickly • How proactive rehabilitation support assists with cost reduction, claims process, limiting the amount of time employees are away from work – and so much more Don't miss this essential podcast – hit play now.

Stella Insurance recently announced a new women focused travel insurance. One unique feature of the offering is coverage for domestic abuse. Renee Cosgrave, the firm's Sydney based chief operating officer discussed the firm's opportunities and challenges in Australia and the UK with IB Talk.

Anthony Vassallo, Allianz Commercial's global head of natural resources, is on IB Talk to discuss opportunities and challenges in the renewable energy space.

US based Markel Group has about 20,000 employees worldwide across industries including building supplies and bakery equipment. The firm's insurance division recently announced its expansion into Australia. Christian Stobbs, Markel's managing director for the Asia Pacific, explained the move to IB Talk.

In this #IBTalk episode, SRG's COO Clare Lebecq shares top tips, advice and takeaways from her longstanding insurance career - and insights into the changing profile of women in insurance

Insurance demand is increasing worldwide amid increased volatility and risks. Global lead for Accenture's insurance practice Kenneth Saldanha breaks down consumer trends and opportunities for the industry.

There's a lot of uncertainty surrounding the use of artificial intelligence in the Med Tech and Life Science field. However, uncertainty also brings cutting-edge opportunities for brokers who are willing to keep up to date and stay informed on new developments. This highly informative podcast takes a critical look at AI's role in Med Tech and Life Science, the relevant challenges, and potential opportunities for brokers to take advantage of this revolutionary chapter. Listen today and gain insights on: • The different clients and risks that exist in the Med Tech and Life Science sector. • The key developments and opportunities impacting this sector and brokers. • Where AI is being utilised well, where could it be utilised better, and the associated challenges. Don't miss out – hit play now.

Contrary to belief, Environmental Impairment Liability (EIL) affects far more industries than business owners would think. EIL expands past industries such as mining, oil, and construction and having the right coverage for your business is crucial. So, what are the common misconceptions and opportunities associated with EIL? This essential podcast explains the need for EIL coverage across a plethora of industries and demonstrates how both brokers and businesses can seize its exclusive benefits. The podcast covers: - EIL insurance and how it applies to sectors like manufacturing, logistics, and real estate - How EIL claims work for both third-party and first-party clients as well as its unique benefits - How EIL affects ESG considerations, rankings, and so much more

Bill Creedon, WTW global head of construction, delves into catastrophe risks and the resilience building measures.

After returning from a four-year sabbatical and a 12,000 km trek around Australia with camels, insurance CEO John Elliott rebranded his Perth brokerage last month as The Green Broker. The move is part of Elliott's new focus on sustainability services, particularly decarbonisation. Elliott told IB Talk about his trek and what had changed in the insurance industry during his absence.

In this episode of IB Talk, we talk with industry experts Glenn Ross, CEO at MECON Insurance and Milos Skopljak, MECON's National Claims Manager to delve deep into the critical challenges and changes impacting the construction industry. Tune in to hear all about: - Current insurance challenges and how the construction landscape has shifted - The dynamic nature of construction risk - Key legislative changes and their potential implications for all building classes - The crucial role brokers and insurers play in providing accurate, up-to-date underwriting information and comprehensive documentation to ensure seamless coverage Don't miss this episode for all the latest insights, trends, and strategies.

In this episode, IB Talk chats with Brad Bartlem, CEO at Hunter Premium Funding and Beau Goodyear, CFO at Hunter Premium Funding to break down the key benefits of premium funding and how SMEs can seize its benefits. We will deep dive into managing cash flow and maintaining sustainability, industry codes and how to comply with them, navigating risk effectively, how Hunter Premium Funding can help business, and so much more!

Cameron Gill is broker manager in the Hobart office of Steadfast Taswide Insurance Brokers. Before his insurance career, Gill said he learned valuable negotiation skills working for Coca Cola. He told IB Talk about some hard conversations he's currently having with clients and insurers around bushfire risks and coverages for heritage buildings. Gill also talked about the importance of local knowledge in insurance risk management.

Automobiles are something everyone relies on for their daily commutes and auto-insurance is something everyone needs guidance on, even insurance professionals. Join IB Talk for this exclusive interview on the ins-and-outs of the auto-motor claims business with Josh, National Assessing Manager of AAMC as they discuss the ever-changing business of automotive claims. The podcast discusses: - The role of claims professionals and how their duties reach beyond just reducing claims costs - The impact of technology and automation plus its impact on the modern workplace - The rise of electric vehicles and the many changes and challenges that come along with these new automobiles - An inside look at AAMC, their contributions to the industry – and so much more Don't miss this highly informative podcast, listen now to hear the full interview.

In this episode of IB Talk, we unravel the fascinating changes in accident and health insurance and explore how it's transforming the landscape for brokers and clients alike. Gain invaluable insights from Andrew Syddall, AHI's national underwriting manager, who brings nearly two decades of experience to the table. Learn how accident and health insurance has evolved to encompass not just income protection, but also comprehensive medical and travel coverage. Discover the challenges posed by rapid changes, such as geopolitical instability and regulatory shifts, and gain valuable strategies for managing pricing, plan design benefits, and ensuring program sustainability. Listen now as we emphasize the importance of protecting what matters most—people. Discover how accident and health insurance goes beyond safeguarding physical assets, focusing on the lives, well-being, and livelihoods of individuals.

Renewable energy is one of the fastest growing industries in the United States. It's an industry built on innovation, however, with this also comes an equal amount of risk and uncertainty. So, what are the essential factors that brokers and customers need to know when it comes to the development of the renewable energy industry? This highly informative podcast is your essential blueprint for navigating the renewable energy industry, as well as the challenges and opportunities associated with it. Listen to the podcast and gain essential insights on: • Rapid speed of change - a strength that also poses challenges as manufacturers and developers compete on scale • The political and regulatory landscape • Inflation and macroeconomic environment • How weather patterns, particularly secondary perils, need to be factored into the design phase of new technologies to help build a more sustainable and resilient industry – and so much more The renewable energy industry is a golden opportunity for those willing to seize it. Don't miss this essential podcast - listen to the full episode now.

Matthew Bates is managing director of Bell Partners Insurance in Sydney. IB Talk started by asking for his reaction – as an insurance broker and movie buff – to an incredible motor bike stunt in the latest Tom Cruise Mission Impossible. But the mission in this episode focuses on how Bates' firm is successfully taking on new recruits. He also discussed insurer and agency response times, capacity issues and cyber insurance challenges.

Johnny McCord, CEO and founder of insurtech MGA Loadsure, delves into some of the most significant issues in the cargo industry, from supply chain volatility to climate change.

In this #IBTalk episode, we chat to Clear director Victoria 'V' Gallimore about the changing conversation around people at work.

From 2021 to 2022, class-action lawsuits based around anti-competitive behavior in the UK have grown six-fold in value, making England an ideal landscape for commencing group litigation. However, such an unprecedented surge brings into question the new and emerging risks that brokers need to be aware of. As uncertainty simmers and claims show no sign of slowing, we ask two industry experts, how can the associated risks be accurately assessed and underwritten? Join Donna Hurst and James Graham in this comprehensive episode covering the explosive growth of class-action lawsuits and key developments that brokers need to be informed on. You will gain essential insights on: • How to accurately identify and underwrite arising risks • How to effectively protect your clients from potential harm • An overview on the current climate, where this rapidly evolving sector is going – and so much more Don't miss this essential podcast – hit play and listen today.

Insurance Business brings you a weekly news roundup from across the global insurance industry including: • Market continues recalibration at mid-year renewals – report • US property catastrophe reinsurance rates surge • Global cyber premiums could surpass US$50m by 2030 – Howden • “Weather losses are closing the gap to earthquake risk” in New Zealand • China insurance premiums see huge spurt • How can you break a client's mentality that cheapest is best? These stories and more on the Insurance Business website. Liked this episode of IB Talk? Don't miss upcoming episodes, as well as a weekly news roundup from across the globe – just be sure to follow on Apple Podcasts or Spotify.

Gillian Davidson, senior commercial insurance partner with Sparke Helmore Lawyers in Sydney, just got back from London where she observed the insurance industry's talent shortage and efforts to reverse that. What can Australia learn and what's her firm doing about it?

Insurance Business brings you a weekly news roundup from across the global insurance industry including: • Fitch reveals global insurance outlook • Genworth reveals massive hit from global MOVEit hack • Prioritizing technology gives carriers an edge – report • Extreme floods occurring more frequently than federal estimates – report • 86% of climate disaster losses in APAC uninsured – Aon These stories and more on the Insurance Business website. Liked this episode of IB Talk? Don't miss upcoming episodes, as well as a weekly news roundup from across the globe – just be sure to follow on Apple Podcasts or Spotify.

Insurance Business brings you a weekly news roundup from across the global insurance industry including: • Global protection gaps widening – Swiss Re • Ransomware attacks – which countries are the top targets? • Cyber insurance market approaches $14bn • What underwriters need to consider in a challenging financial climate • WTW reveals new property rebuild assessment service • Seven in 10 brokers say underinsurance is an issue for HNW clients These stories and more on the Insurance Business website. Liked this episode of IB Talk? Don't miss upcoming episodes, as well as a weekly news roundup from across the globe – just be sure to follow on Apple Podcasts, Spotify or Stitcher.

The current climate of the financial industry has proven to be extremely tumultuous. Rising interest rates, inflation, and more have presented underwriters with many new challenges and a real feeling of uncertainty in their roles. This essential podcast confronts many of the current challenges underwriters in the financial industry are facing and provides key insights into the struggles sweeping the market in 2023. The podcast covers: • Issues facing the banking industry in the US and Europe • Contrast between US and European banking environments • Impact of inflation and rising interest rates on other financial institutions (asset managers and insurance companies) • What underwriters need to consider for financial institutions • Evolving FI market conditions While the climate of the financial industry may seem complicated, your strategies for success don't have to be. Tune into the full podcast today.

Australia's construction sector faces insolvencies and rising costs with a very tight insurance market. However, Hutch Underwriting has just released a new offering for builders. CEO Robin Johnson told IB Talk that this coverage includes some cyber protections which he says is an industry first. He also said automating strata and construction insurance processes provides a better broker experience and argued against a government backed public liability scheme.

Insurance Business brings you a weekly news roundup from across the global insurance industry including: • Swiss Re unveils report on emerging risks • FM Global reveals 2023 resilience index • US insurers bearing brunt of inflation • AIG, Chubb, others face climate risks investigation • Threat actors back to cyber “big game hunting” • Wildfire losses will remain manageable for most insurers – analysts • Acrisure taps music legend Lionel Richie as brand ambassador These stories and more on the Insurance Business website. Liked this episode of IB Talk? Don't miss upcoming episodes, as well as a weekly news roundup from across the globe – just be sure to follow on Apple Podcasts, Spotify or Stitcher.

SageSure CEO Terry McLean joins us on IB Talk to discuss what the reinsurance hard market means for retail brokers and their clients. McLean also shares his outlook for this year's US hurricane season.

D&O insurance has a complex role to play in the insurance industry and the landscape is constantly changing. New practices, regulations, and industry strategies are evolving, and it can be a lot of work to keep up with everything. However, understanding D&O insurance for financial institutions doesn't have to be challenging. This highly informative podcast delves into the biggest changes that have been impacting financial institutions in recent months, and what brokers need to pay attention to when selecting coverage. Get all the latest industry developments and regulations so that you can keep your clients informed and protected. The podcast discusses: • How to best combat D&O risks in the era of cyber liability • The key regulatory changes and how they impact D&O exposures • Effective strategies to stay compliant but also reduce the risk of D&O claims – and so much more Don't miss this essential podcast, listen to the full episode now.