Podcast appearances and mentions of jill raff

Send us a Text Message.Can a great customer experience truly begin with how you treat your employees? In this fascinating episode of Give an Ovation, we host Jill Raff, the dynamic founder and CEO of the Jill Raff Group, who makes a compelling case for her EX2CX® approach. Drawing from her extensive background and personal history in the industry, Jill shows us why investing in your employees is the secret sauce to exceptional customer service. She uncovers the pitfalls of "warm body hiring" and task training while advocating for a deeper education on company values, vision, and mission.Thanks, Jill!

Jill Raff is the Founder and CEO of the Jill Raff Group, where she helps organizations work from the inside out by focusing on the employee experience, which leads to an excellent customer experience.  Jill grew up in the restaurant business and is a columnist for Nation's Restaurant News.  Today, Jill helps companies attract and retain the right people who align with their core values, making them the employer of choice and a company worth talking about.  In this interview, Jill talks about expectations management, screening for values, and reacting vs. responding. Expectations management “Without proper expectations management, people are going to project what they think on a scenario or how they are supposed to work.” The idea of expectations management applies equally to the guest and employee experience alike.  If a business is understaffed, the simplest way to communicate it to guests is that operations are reduced because of lower staffing.  However, by going deeper into why staffing is not as strong as it should be, you can communicate to guests that they have yet to find the right candidates to fill positions and that they won't compromise on the experience just so they can be fully operational. Expectations management also can be looked at in comparison to wages, which have increased substantially for the majority of the industry in recent years.  One school of thought suggests that higher wages should naturally assume a higher expectation of their performance, but it must be looked at in the context of what they are already responsible for and what additional responsibility they may take on.  Training also plays a critical role, because if you pay employees more and expect more from them but don't put in the effort to invest and train them on their increased standards, the pay increase will likely not yield an increase in performance. Screening for values "You can't just hire people that you like and want to go to dinner with. They have to align with your core values." To properly screen for values, Jill recommends role-playing and putting candidates in situations to observe how they act in certain circumstances they are likely to encounter on the job.  Ask how they would handle certain scenarios or if they have had similar circumstances happen before, and if they haven't, how would they act? Judgment should not be made directly from their responses, because anyone can be trained and taught to act in accordance with the organization.  However, these exercises allow recruiters to screen for character and how they truly feel serving other people, not just because they are getting paid to do it. In some cases, if the need for staffing is critical and it is unclear if certain individuals align with the organization's values, leaders can take on a new employee as a project to bring up to the standard of the organization and focus on their continual development.  However, if they do not rise to the standard expected of them, it can be a detriment to the morale of high-performing team members who see that the standard is not being met by their coworkers. Reacting vs. responding “Do they react or do they respond? There's a big difference between those two.” When screening for values, Jill notes the difference between reacting and responding to certain circumstances.  When we react to something, it's an immediate emotional reaction.  With a response, we take a moment and think about what they said, and come at it with an emotionally intelligent response. A reaction is a knee-jerk response that does not consider other factors, such as what else is happening whether during that day or in that individual's life.  To properly respond, individuals must pull back and look at all of the other factors that go into the moment that they are responding to.   To connect with Jill, visit www.jillraff.com, send her email at jill@jillraff.com, or connect with her on LinkedIn. This podcast wouldn't be possible without the incredible work of our faaaaaantastic team: Scheduling and correspondence by Kristen Karaliunas Audio and video editing by Abby Giganan To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

Join us in D.C. for our free CREATE Roadshow on Oct. 17! In this episode of Take-Away with Sam Oches, Sam talks with Jill Raff, a customer experience strategist and expert in building strong company cultures. Raff, whose family was among the earliest McDonald’s owner-operators, believes in leveraging the employee experience to improve the customer experience. She joins the podcast to talk about what makes a strong company culture, what employees really want from the companies they work for, and how you can go about giving that to them. In this conversation, you’ll find out why: Your employees should take ownership of their roles and the business’s success Start on culture by clarifying your core values and mission — and make them specific Your culture has to be top-down, but also bottom-up Your employees want to feel like they’re contributing to something bigger than them Money is not the No. 1 priority for your employees Mine for gold from within your company before you recruit externally Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

Jill Raff is the globally recognized EX2CX™ Expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who works with executive leadership who recognize the paradigm shift due to the pandemic; the non-negotiable creation of a more humanized culture prioritizing their people.  She helps organizations that now acknowledge their people are their greatest asset, but need help creating new systems and procedures to develop the ‘connection culture' which exhibits this core value resulting in higher retention and greater productivity for a true collaborative team. Jill works with organizations to achieve the reward of employee and customer lifetime value through her methodology connecting the employee experience (EX) to the customer experience (CX)- EX2CX™.   She helps owners and executive leadership Turn Employees Into Advocates and Customer Magnets.  We invite you to find out more about her on her website at www.jillraff.com  **  You are invited to connect with Shā about coaching, heart and mind fitness, brainstorming for your business, podcasting and/or Veteran resources. Connect with Shā, today:  https://calendly.com/heysha/connectioncall ** What if you could use the money inside your retirement account penalty and tax free and use that money to start your own dream business? Our friend, Daniel Blue from Season 5 Episode 5 over at Quest Education is so kind to give you, our listeners, their “How to Grow Your Money Tax Free” online course completely complementary just for listening to today's show.   ** Generous Opportunity from Quest Education**  https://quest-education.mykajabi.com/offers/cgV9tjzT?coupon_code=SHASPARKS ** Love this episode and want to support Shā? Buy her a cup of coffee   www.buymeacoffee.com/shasparks

Some of Jill's awesome advice for CX leaders:The core of a great employee and customer experience is to transform what otherwise would be a cold transaction into an interaction in order to create those relationships.Try starting every single morning (before you do anything else) and answer these three questions. Today, I will focus on ___. I am grateful for ___. Today I will let go of ___. If you're not creating a connection culture, you're not gonna attract talent, you're not gonna be the employer of choice.Create leaders at every single level of your organization AND you do this by empowering them with a mix of education, engagement, entrusting and empathy. Make your people feel like they are truly a part of your organization and that they are responsible for your success or your failure by following the Listen to the full interview for more advice and don't forget to join our community!

The CX Goalkeeper had the great opportunity to interview Jill RaffLinkedIn Headline: Expert Insights Turning Employees Into Advocates and Customer Magnets Consultant, Speaker, Show Host, Author, CEO/Founder of Jill Raff Group, LLCHighlights:* 00:00 Game Start* 01:00 Jill's introduction* 05:00 Jill's values* 06:19 EX2CX definition* 8:03 the importance of employee experience* 10:15 Inside-Out Methodology* 18:03 The 3 "Es" plus one E* 23:15 Jill's Definition of Employee Experience* 25:10 What are we discussing in Employee Experience in 10 years from now?* 27:09 Employees: Partners and not "being depending"* 28:15 Jill's contact details* 30:28 Jill's book suggestion* 31.59 Jill's Golden Nugget* 33:25 Game End… more on: www.cxgoalkeeper.com/jillraffJill's Contact Details:-https://www.jillraff.com/- https://www.linkedin.com/in/ex2cx-expert/- https://www.youtube.com/channel/UC5Zr7Espyc1cM08zXwKmxiAThank you, Jill.#customerexperience #employeeexperience #cxgoalkeeper #podcast #leadership #ex2cx

Jaime Oikle from RunningRestaurants.com interviews Jill Raff from The Jill Raff Group in this episode. Jill talks about what changes she's seeing in the marketplace and how restaurants can best adapt. You'll find her unique insights as an EX2CXTM expert helpful. 20+ more episodes at https://restaurantlaborcrunch.com

Do Happy Employees = Happy Guests or is it Vice Versa? EX2CX Excpert Jill Raff and Adele Gutman talk it out! Outside of location and price, the Guest Experience is the most important differentiator in choosing a hotel. In fact, it is so important that many travel decision-makers are willing to pay more they planned to and select a less convenient location in order to have an exceptional elevated experience that enriches their lifestyle.   But an excellent guest experience isn't created in a lab. It is delivered by human beings. And right now, the hospitality industry is grappling with how to attract and keep great employees, perhaps with as much concern as they have for attracting new guests. So which comes first? Does focusing on happy employees create a loyal fanbase of guests? Or does focusing on happy guests create a loyal base of highly engaged and enthusiastic employees?   Listen in as Jill Raff, the EX2CX expert, and Adele Gutman, the creator of the Five-Star Review System talk it out on this episode of, Get Great Guest Reviews, the Podcast. Although their approaches seem opposite, they agree on many of the same principles. Read the highlights of the conversation as well as past episodes on adelegutman.com/getgreatreviews Follow and connect with Jill Raff:  Website: jillraff.com LinkedIn: JILL RAFF, EX2CX™ Expert Facebook: Jill Raff: EX2CX Expert Instagram: ex2cx_expert Twitter: Jill Raff Youtube: Jill Raff   Follow and connect with Adele Gutman:  Website: Adele Gutman  LinkedIn: Adele Gutman Facebook: InspireFiveStars with Adele Gutman Instagram: InspireFiveStars with Adele Gutman Twitter: Adele Gutman Youtube: Get Great Guest Reviews with Adele Gutman

Jill is a globally recognized EX2CX™ expert who helps organizations create new systems and procedures to develop the strong cultures that drive higher retention and greater productivity. The EX is Employee Experience and CX is Customer Experience. This conversation centers much more on the employee experience and how focusing efforts here will almost certainly take care of the CX part of your business. Jill shares her perspective on company culture, why it can be so hard to make the reality on the ground look like what is written in countless company documents, how to find gaps in reality vs. expectation and much much more. This episode tries to give some insight into where leadership efforts should be placed as virtually everyone in hospitality is dealing with some level of staffing challenge. As they say, the best recruiting strategy is a retention strategy, and improving retention is to make sure there is alignment of expectations up and down the chain. About JillJill Raff is the globally recognized EX2CX™ Expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who works with executive leadership who recognize the paradigm shift due to the pandemic; the non-negotiable creation of a more humanized culture prioritizing their people. She helps organizations that now acknowledge their people are their greatest asset but need help creating new systems and procedures to develop the culture which exhibits this core value resulting in higher retention and greater productivity for a true collaborative team. Jill works with organizations to achieve the reward of employee and customer lifetime value through her methodology connecting the employee experience (EX) to the customer experience (CX)- EX2CX™.  While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald's franchises in the world, store #150. Her customer service philosophy originated from observing her mother and father's work and their interactions with legendary founder, Ray Kroc. EX and CX are in Jill's DNA.  She helps owners and executive leadership Turn Employees Into Advocates and Customer Magnets. Linkshttp://www.jillraff.com/ (www.jillraff.com) And CLICK on “Hi Jill! How can you help me?” to tell me about your business! https://www.linkedin.com/in/EX2CX-Expert (https://www.linkedin.com/in/EX2CX-Expert) https://www.instagram.com/ex2cx_expert (https://www.instagram.com/ex2cx_expert) Offer: How to Double Your Hotel's 5-Star Trip Advisor Ratings in 10 Days: https://www.jillraff.com/5star-tripadvisor/ (https://www.jillraff.com/5star-tripadvisor/) --- Thank you to Breezeway for sponsoring this episode. If you're looking for an operations software platform that will make an immediate impact on your business, visit http://breezeway.io/provenprinciples (breezeway.io/provenprinciples) to learn more. --- For past episodes, show notes or if you've got a story that might make a great episode, head over to https://www.theprovenprinciplespodcast.com/ (theprovenprinciplespodcast.com). We'd love to hear from you. You can subscribe to the show wherever you get your podcasts, even on YouTube... and if you haven't already, don't forget to leave us a rating and a review.  Thanks for listening to The Proven Principles Hospitality Podcast.

According to Customer/Employee Experience expert, Jill Raff:"There's a simple mistake most companies make that leads to lost customers and lost profits. Most companies have one MAJOR misconception that leads to lower customer satisfaction, poor ratings, and ultimately going out of business. They think that a good customer experience starts with the customer...In reality, it starts with your employees!"In this episode, we meet Jill Raff who is the Authority on EX2CX™, Employee Experience-to-Customer Experience. Jill is a Consultant, Speaker, Show Host, Author, and Expert on How To Turn Employees Into Advocates and Customer Magnets.The best ways to connect with Jill Raff online are:Website: https://www.jillraff.com/LinkedIn: https://www.linkedin.com/in/ex2cx-expert/Support the show (https://drpele.com)

In episode 680 of the "Making Waves at C-Level" podcast, we meet Jill Raff. She is an expert on employee experience and in this interview she shares how to be an employer of choice via how you treat you people. When you build the right culture inside your company, you positively impact the bottom line.   About Jill Raff Jill Raff is the globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who works with executive leadership who recognizes the paradigm shift; the non-negotiable creation of a more humanized work culture prioritizing their internal customers, their employees.  Through speaking, consulting, courses, and workshops, Jill helps clients, such as McDonald's and Coca-Cola, that acknowledge their people are their greatest asset, and need help creating systems and procedures to develop the collaborative culture which exhibits this core value. Work with Jill to become the Employer of Choice and gain employee and customer lifetime value through her methodology connecting the employee experience (EX) to the customer experience (CX)- EX2CX™. She works with organizations co-creating a human-centered workplace of diversity, equity, inclusion and belonging. Regardless of industry, it will be evident that your “people bottom line” will get you to your financial bottom-line goals, and beyond.  While many professionals talk about customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald's franchises, store #150. Her customer service philosophy originated from observing her parent's work and interactions with legendary founder, Ray Kroc. EX and CX are in Jill's DNA. Based on her diverse background working in multiple industries – and living in 7 countries – Jill developed her Inside-Out Framework™, described as “where McDonald's and Michelin meet.” Partner with Jill to turn employees into brand ambassadors and customers into raving fans. Her client's find benefits in Transforming Transactions Into Interactions™, leadership potential, employee engagement, strong communication and emotional intelligence producing a strong ROI. Avoid the great resignation. Establish a genuine Connection-Culture throughout your Employee Journey.  Create 5-star customer experiences through EX2CX™ -- Jill's unique strategy that Turns Your Employees Into Advocates and Customer Magnets. https://thomsinger.com/podcast/jill-raff Learn more about your ad choices. Visit megaphone.fm/adchoices

Jill Raff joined us on Season 8 of the Voices of CX Podcast to talk about the full value of the employee experience, how it directly impacts the customer experience, and how the past two years have highlighted just how rough front-liners have had it. Jill Raff is the globally recognized EX2CX™ Expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who works with executive leadership who recognize the paradigm shift due to the pandemic; the non-negotiable creation of a more humanized culture prioritizing their people. She helps organizations that now acknowledge their people are their greatest asset, but need help creating new systems and procedures to develop the culture which exhibits this core value resulting in higher retention and greater productivity for a true collaborative team. Jill works with organizations to achieve the reward of employee and customer lifetime value through her methodology connecting the employee experience (EX) to the customer experience (CX)- EX2CX™. While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald's franchises in the world, store #150. Her customer service philosophy originated from observing her mother and father's work and their interactions with legendary founder, Ray Kroc. EX and CX is in Jill's DNA. She helps owners and executive leadership Turn Employees Into Advocates and Customer Magnets.

In the hospitality industry, customer service is everything. When done right, your guests have an experience that creates memories, which are only enhanced by your service. For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer experience strategist and author. Jill has a long list of restaurant experience that started in her family's McDonald's restaurant, store #150 in Ocala, Fla. She graduated from Le Cordon Bleu in Paris, and worked in Harrods of London's pastry kitchen as well as the 1-star Michelin Guido Ristorante, in Piemonte, Italy. You could say that Jill has done it all from “McDonald's to Michelin.” Listen in as Jill and I talk about how to offer an outstanding customer experience following her inside out framework.   Jill Raff's free offer: http://www.jillraff.com/helpwithyelp (www.jillraff.com/helpwithyelp) Watch for 3 Principles of Restaurant Success: http://www.davidscottpeters.com (http://www.davidscottpeters.com)   Sponsor – Repeat Returns: http://repeatreturns.com/dsp (http://repeatreturns.com/dsp)

Jill Raff is CEO and Founder of the Jill Raff Group. Jill focuses on helping companies deliver best-in-class employee experiences through her Inside-Out Framework™ EX to CX. In this episode, Jill and I cover a lot of deep topics, including: Culture and it's impact on her and her work Traditional silos of EX & CX and how they're coming together Jill's EX2CX Framework The 3 E's Formula: Educate, Engage and Entrust Great episode where we both also share a lot of personal stories that helped shape who we both are today. Love this one!

The CX Allstars include Hollis Roberts, Jill Raff, James Dodkins, and Dennis Wakabayashi. They have created a new training platform to help you and your company navigate the EX to CX journey for your organization, getting everyone on the same page. The course helps you open up your aperture and gives you tactics to improve the employee and customer experience, and ensure it's aligned with your brand. Hollis Roberts focuses on how you can show up every day to understand who you are, the value you can create, and how you contribute to the success of the broader team and company. For new leaders, Hollis shares wisdom on how to take yourself on as your first project vs. a project to fix the customer experience, and define "the experience of you." If Hollis helps you on "how to lead ourselves," Jill Raff focuses on "how we lead others" and create employee engagement that creates employee lifetime value. From the staffroom to the boardroom, Jill helps gives you the tools to make people feel recognized and heard so they can translate their work into meaningful customer experiences. James Dodkins portion of the training platform is about showing you the principles and the mindsets that create ideal customer experiences. You don't have to "wow" your customer at each turn, but you do need to deliver a consistently positive experience, and James will help you do that. Finally, Dennis closes out the show and his focus is on the known and unknown customer, bringing together data and touch points to create customer lifetime value. Dennis shares his expertise on how to think about the recency, frequency & size of the purchase, and how to align EX and CX closer to your brand to create value. A star-studded show with four leaders in the EX and CX space, bringing together their decades of experience into one platform to help you accelerate your career. Stay tuned for more details from Hollis, Jill, James and Dennis!

Join me on this LinkedIn Live Broadcast "Powering Unique You" with JILL RAFF.With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. Jill worked as Fashion Designer in New York, Italy, and Hong Kong. She's fluent in 5 languages and worked as a top Food Stylist with many well known brands globally. Jill has closed over $27 Million in real estate sales. Jill uses her knowledge and experiences as a speaker, author, and high-level consultant for companies who want to create a 5-star customer experience.Topic: How to Create a Happy, Collaborative Work-Family for Increased Retention, Revenue, Reviews, and Repeat CustomersWe will discuss:⭐ How Great Employee Experience (EX) related to Excellent Customer Experience (CX)⭐ "Inside-Out Framework™: EX to CX"⭐ The foundation is all about human connection⭐ The Emotional Intelligence (EI)⭐ How to Transform Transactions Into Interactions™When we learn from one another and implement successful strategies in our life, career, and business, we can grow, reach our goals and help those around us advance themselves, thus changing this world to be a better place.#PoweringUniqueYou #collaboration #talentretention #revenue #emotionalintelligence

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content Jill Raff, ""EX to CX™"" Strategist: Leadership Development | Employee Engagement tells us about the steps can organizations take to deliver Celebrity Customer Experiences™ and how enhancing employee experience play a role in this. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/chatbots-in-education #EngatiCX #digital #CX #employeemanagement #CX #customer 

Click HERE for 12 Months FREE Restaurant Unstoppable Network.  Click here to access Jills Course: Confident Customers Through Customer Experience (join the network and save $500) Check out The Speed of Trust: The one Thing That Changes Everything by Stephen M. R. Covey as mentioned in today's episode! Check out RestaurantOwner.com as mentioned in today's episode!   Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: “Individually we are one drop but together we are an ocean.” In today's workshop with Jill Raff we will discuss:   The Three E's: Educate Engage Entrust More info and resources if you join the network here!

Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in The Celebrity Guest Experience.

Imagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business. You can! In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. Jill brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service. Jill cut her teeth at an impressionable age shadowing her father in the family McDonald’s franchises, and was forever influenced by meeting and learning from Ray Krok himself. She went on to an impressive career first graduating from Le Cordon Bleu in Paris, then later working in the pastry kitchen at famous Harrod’s in London, followed by a Michelin Starred restaurant in Italy, and even appearing on the “Today Show”. Listen on as we chat about: - Leading by Example and Empowerment - Providing “Celebrity Customer Experiences” - How restaurants can transform their teams and bring back customer confidence during the Covid Crisis and so much more… You’ll be especially inspired as Jill relates how to transform “Transactions into Interactions” and how to build powerful “Affinity” with your customers. Service is the foundation of your business, and empowering your team to deliver truly personal exemplary service will be your greatest competitive advantage. As a special bonus, Jill shares an infographic of telling survey results from the customer’s perspective, in hopes of driving more business to restaurants now as we ‘grow’ (not ‘go’) through this challenging time and beyond. In Jill’s words: “I hope restaurateurs can find value in learning how to rebuild trust by learning what’s most important to the customer, which is why my new course created to help restaurants now and beyond, is called Confident Customers Through Customer Experience.” https://www.jillraff.com/survey-resource/ Now Go Out There and ROCK Your Restaurant! Roger More Restaurant Resources: www.restaurantrockstars.com

Would you like to stop losing customers to competitors and make more money? According to customer service strategist Jill Raff, the answer lies in customer service consistency, which equals cash in your pocket.

With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonald's #150. She truly learned how to apply Ray Kroc's customer service philosophy that permeates their over 36,000 stores.Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America and The Today Show.Jill's closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.Connect with Jill at https://www.jillraff.com/Grab your copy of the CX Checklist and learn how to easily increase revenue with intentional client satisfaction.https://www.jillraff.com/cxchecklist/Subscribe to Jill Raff on YouTubehttps://www.youtube.com/watch?v=_gTS8VU-EWk Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $23 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience. JillRaff.com

Jill Raff, Interactions Create Relationships. Real-ationships Create Connections. Connection = Profit™. The post REINVENTING CUSTOMER EXPERIENCE appeared first on Reinvention Radio.

With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She now applies Ray Kroc’s customer-philosophy that permeates over 37,800 stores. We discuss: The most beautiful sound in a person’s language [3:30] A mom’s advice that applies to a business environment [5:54] A cross-industry roadmap to help any business thrive [7:35] Why you should strive for alignment when hiring [9:50] The framework that will give your business longevity [13:06] Seven steps to a customer experience transformation [16:57] A referral business as a way to generate recurring revenue [25:35] How long it takes to start experiencing a meaningful transformation [28:32] Jill followed her dream to be a Fashion Designer, working in New York, Italy, and Hong Kong. She’s fluent in 5 languages, trained as a Chef at Le Cordon Bleu, Paris, France, became a top Food Stylist, and worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine, Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her background as a high-level consultant for companies who want to create a 5-star customer experience. Learn more about Jill at Facebook (http://www.facebook.com/CustomerExperienceStrategist) . Brief Description of Gift Customer Experience Checklist which will lead you into Jill’s funnel where she’ll give many more ‘gifts’ and great applicable insight URL for Free Gift www.jillraff.com/CXChecklist (http://www.jillraff.com/CXChecklist) Thank You to Our Sponsor: Live At Choice Access your free training on why positive thinking has failed you https://liveatchoice.com/positivethinking (https://liveatchoice.com/positivethinking) Facebook Twitter LinkedIn 0Shares

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc's customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill's closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.   Connect with Jill Raff: Download Your Free CX Gift: www.jillraff.com/CXChecklist  Join The Jill Raff Group "CX Community" - https://thejillraffgroup.slack.com    Nice Sponsors: Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur's Toolkit" Giveaway   Reach The Nice Guys Here: Doug- @DJDoug Strickland- @NiceGuyonBiz   Nice Links: Subscribe to the Podcast Niceguysonbusiness.com TurnkeyPodcast.com - You're the expert. Your podcast will prove it. Podcast Production, Concept to Launch   Book Doug and/or Strick as a speaker at your upcoming event. Amazon #1 Best selling book Nice Guys Finish First. Doug's Business Building Bootcamp (10 Module Course)   Nice Survey: Take our short survey so The Nice Guys know what you like.     Partner Links: Amazon.com: Click before buying anything. Help support the podcast. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments   Promise Statement: To provide an experience that is entertaining and adds value to your life.   Never underestimate the Power of Nice.

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc's customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill's closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.   Connect with Jill Raff: Download Your Free CX Gift: www.jillraff.com/CXChecklist  Join The Jill Raff Group "CX Community" - https://thejillraffgroup.slack.com    Nice Sponsors: Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur's Toolkit" Giveaway   Reach The Nice Guys Here: Doug- @DJDoug Strickland- @NiceGuyonBiz   Nice Links: Subscribe to the Podcast Niceguysonbusiness.com TurnkeyPodcast.com - You're the expert. Your podcast will prove it. Podcast Production, Concept to Launch   Book Doug and/or Strick as a speaker at your upcoming event. Amazon #1 Best selling book Nice Guys Finish First. Doug's Business Building Bootcamp (10 Module Course)   Nice Survey: Take our short survey so The Nice Guys know what you like.     Partner Links: Amazon.com: Click before buying anything. Help support the podcast. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments   Promise Statement: To provide an experience that is entertaining and adds value to your life.   Never underestimate the Power of Nice.

With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates over 36,000 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Godiva, Food and Wine Magazine, The Oprah Magazine, and The Today Show. Licensed in New York and Texas, Jill’s closed over $22 Million in real estate sales. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience. Jill and Amy talk about increasing profits through customer service and building rapport with clients. What people are missing in the customer service experience and creating company cultures to create greater success for everyone involved. Learn. Create. Thrive. www.InspiredConversations.net www.AmySchuber.com

I Hope you enjoy our new episode with Jill Raff, CX Strategist, and founder of the Jill Raff Group.

Key Takeaways: Co-Create with your employees Put people first to thrive as a a business Just because you think your message is clear doesn't mean your consumers understand Allow yourself to be a resource for others. " Transfrom Transactions into Interactions" - Jill Raff Connect with Jill Raff: Gift to Increase Revenue: www.jillraff.com/cxchecklist Community: www.jillraff.com/CXCommunity LinkedIn: www.linkedin.com/in/jillraff/ Facebook: www.facebook.com/CustomerExperienceStrategist Email: jill@jillraff.com Book: https://www.amazon.com/dp/1981458417 Connect with JP McAvoy: Twitter: https://twitter.com/jp_mcavoy Facebook: https://www.facebook.com/ConductLaw/?ref=bookmarks Website: www.jpmcavoy.com Show: The Millionaire's Lawyer LinkedIn: https://www.linkedin.com/in/jeffrey-j-p-mcavoy/

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.

With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.

Jill Raff is highly experienced CX Strategist (Customer Experience) and published author.  For over 25 years she has been delivering world-class customer service and experiences. Now she’s developed simple habits that anyone, even overworked entrepreneurs stretched too thin between work and family, can implement to right the ship, reverse disease, lose weight and feel great. She developed her customer-first philosophy growing up in the “McDonald’s family.” as her family opened store #150 in Ocala, Florida back in 1959.   Quotes To Remember:  "People are so busy putting out the fires." "Why would you make it harder for yourself?" "People are living in the moment."    What You'll Learn: Enhancing the customer experience How to better serve existing customers Changing the customer culture The E Cubed Model Success habits    Key Links From The Episode:  Want to see how we can work together? Schedule a free strategy call here.  Jill's site Jill's free Customer Experience Checklist Grow Your Influence Book Series

Wouldn’t it be amazing if your clients became your most valuable salesforce? Think about it. They use your services, buy your products, come to your events – and then they are out there RAVING about your business to their friends. Now, those friends become your clients too. That’s the power of creating celebrity customer experiences. A happy customer will drive more leads and sales than you ever could with the best marketing efforts. But many entrepreneurs are making client care their lowest priority and their sales – and profits – are suffering because of it. My guest this week, Jill Raff, grew up in one of the best models for customer happiness as her parents owned McDonald’s franchise #150. She joins me on episode 128 of Amplify Your Success to reveal how she’s helped several famous businesses tap into the Celebrity Customer Experience. Be sure to join the conversation in the Amplify Your Success Community and share your input there too.   Key Takeaways What Ray Krock’s customer service philosophy is and how it shaped Jill’s love of creating excellent customer experiences. The difference between a Transaction v. Interaction when it comes to making your clients rave about your business. The three most common mistakes entrepreneurs keep making with customer experience (and how it costs them profits and client referrals!) What it really means to ‘put people first’ for the customer experience impact.     Resources Mentioned in This Episode: Get Jill’s Free Resource: Intentional Client Satisfaction Checklist  www.jillraff.com/CXchecklist Take the FREE Own Your Bold Training   About The Guest With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their almost 38,000 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Michelin Starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Jill’s closed over $22 Million in real estate sales, licensed in New York and Texas. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience.

Alison Donaghey, a cause and effect strategist, speaker, radio host, and author, talks with Jill Raff.They will be talking about “You Want Me to What?”Your host, Alison Donaghey, instigates new ways of thinking. Alison creates space and strategy for people to question the status quo which leads to improvements not only in their lives but in the world.We invite you to join us at The Alison Donaghey Show and rock the edge with us. We explore controversial topics that provide conversation to expand perspective. Our rock star guests and call in listeners help you to suspend your belief. Think Opposite - Proceed with Perspective.Learn more about us:Website - https://www.dominothinking.comFacebook - https://www.facebook.com/dominothinking/Twitter - https://twitter.com/alisondonaghey/LinkedIn - https://www.linkedin.com/in/alisondonaghey/Instagram - https://www.instagram.com/dominothinking/YouTube: https://www.youtube.com/channel/UC_w0k7zAboz8QXmOzNGxYJQ

In this episode, Dr. Bill and Jill discuss: What's the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in-office demos Key Takeaways: Interaction with customers does not need to be elaborate; eye contact and using their names is a simple step Connecting with a patient through a non-dental interaction helps to get to know them and build trust prior to the dental exam It's important that there is an established system to keep the culture of customer experiences as staff changes occur "It's about transforming a customer transaction to a customer interaction." —  Jill Raff Dr. Williams' next 5M Special Summit Mastermind Opportunity is July 26-27, 2019 for a small, select number of dentists. For more information on this One-Weekend Intensive Workshop email us at bill@solsticedentaladvisors.com  or call 770-614-4249 Connect with Jill Raff: Book: Transforming Transactions Into Interactions Twitter: @Jill_Raff Facebook: Jill Raff: Customer Experience Strategist Website: www.jillraff.com Email:   jill@jillraff.com LinkedIn: The Jill Raff Group Connect with Dr. Bill Williams: Learn More: How to Become a Redox Dentist Website: Solstice Dental Advisors - 5M Mastermind Email: info@solsticedentaladvisors.com Free Book: 10KWay.com Buy Books: Dr. Williams' Author Page LinkedIn: Dr. Bill Williams

Many business owners feel like they are providing the best customer service possible, however only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today's episode Jill Raff shares how businesses can begin to use customer experience to change the game. Today's episode is sponsored byPenji - Use code 'JUMBLE' to get 15% off your first monthOpportunityInChina.comMore about Jill RaffJill Raff, founder and the driving force behind The Jill Raff Group, is a highly experienced CX Strategist (Customer Experience) and published author. For over 25 years she has been delivering world-class customer service and experiences. Jill developed her customer-first philosophy growing up in the “McDonald’s family.” In 1959 her family opened store #150 in Ocala, Florida. From age seven, while shadowing her father and working her way around every station in the restaurant, she experienced first-hand the results of founder Ray Kroc’s philosophy of QSC & V (Quality, Service, Cleanliness & Value). Jill was raised with a robust understanding of a strong work ethic and knowing what good customer service can ultimately do for a business.Jill has made a name for herself by empowering businesses to create company cultures that deliver extraordinary customer experiences so that customers will become obsessed with doing business with them. This work has been led by the creation of her proprietary 7 Ingredient Customer Experience Transformation process.

Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™ so they can turn customers into loyal fans and your best salesforce by building on “real-ationship”. Founder of The Jill Raff Group, she grew up learning from McDonald’s founder Ray Kroc about the customer journey, her grandparents and parents operating McDonald’s #150. She shares her “how to” advice on creating a customer-first company culture, plus who is doing it well and who is not.

Ep #110 - Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, she truly learned how to apply Ray Kroc's customer service philosophy that continues to permeate McDonald's 36,000+ stores to this day. Jill also followed her dream to become a fashion designer taking her to work to New York, Italy, and Hong Kong. She's fluent in 5 languages and trained as a chef at Le Cordon Bleu in Paris, France. She also became a top food stylist and has worked with brands such as Harrods, Godiva, Food and Wine Magazine, The Oprah Magazine, and The Today Show. Jill uses her entire background now as a high level consultant for companies who want to create a 5 star customer experience. Visit Jill's Website to Learn More at: https://www.jillraff.com/ Get Jill's Book "Transforming Transactions Into Interactions:" https://amzn.to/2YrsndJ Follow Jill Raff on Social Media: LinkedIn: https://www.linkedin.com/in/jillraff/ Facebook: https://www.facebook.com/jill.raff Whether you are new to The Driven Entrepreneur Podcast or are a fan, please don't forget to rate, review and subscribe to the show. Your support and your reviews help this show to attract prolific guests and to provide the best listening experience possible. Also, I love to hear from the fans and listeners. Please share your feedback, guest suggestions, or ideas for show topics with me on social media. Facebook: @mattbrauning Instagram: @mattbrauning Twitter: @mattbrauning www.mattbrauningpodcast.com www.fireboxbook.com Get a copy of my brand new book, "The Firebox Principle," on Amazon: https://www.amazon.com/Firebox-Principle-Drives-Every-Entrepreneur-ebook/dp/B07FDKK9QW

At the end of the day, business is all about serving your customers and being good at it. Jill Raff, CEO and Founder of The Jill Raff Group and an experienced customer experience strategist, shares her journey and passion for customer service as she lets us in on her customer experience transformation process. Growing up in the McDonalds family from age seven, she learned the results of quality, service, cleanliness, and value and that the common ingredient for success was outstanding customer experience. Even as the world seems so detached of human connection with everything automated, business should recognize that customers are people first, and Jill tells us more about it.   Love the show? Subscribe, rate, review, and share! Here’s How » Join the Shower Epiphanies Community today: expectationtherapy.com Shower Epiphanies Facebook Show Epiphanies Twitter Shower Epiphanies LinkedIn Show Epiphanies Instagram

At the end of the day, business is all about serving your customers and being good at it. Jill Raff, CEO and Founder of The Jill Raff Group and an experienced customer experience strategist, shares her journey and passion for customer service as she lets us in on her customer experience transformation process. Growing up […]

Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™, by putting people first. Founder of The Jill Raff Group, she shares her advice for entrepreneurs: Focus on the ONE thing that feeds your soul AND your wallet. We talk intuition, self-value and how to focus when you have too many ideas.

Jill is a high level consultant for companies who want to create a 5 star customer experience. She talks about her path to becoming an entrepreneur and how she helps businesses reduce their employee turnover. She speaks to the framework she uses to help businesses increase revenue and the driving philosophy behind her work. And she talks about what drives her in her professional life.W: https://www.jillraff.com/T: https://twitter.com/Jill_RaffF: https://www.facebook.com/CustomerExperienceStrategist/

Jill Raff is a Customer Experience Strategist, author and speaker who uses her diverse background as a high-level consultant for companies who want to create a 5-star customer experience. You can learn more about Jill here: www.jillraff.com This episode is brought to you by Authors Unite. Authors Unite provides you with all the resources you need to become a successful author. You can learn more about Authors Unite here: http://authorsunite.com/. Thank you for listening to The Business Blast Podcast! Tyler --- Support this podcast: https://anchor.fm/authorsunite/support

Joseph Warren chats with: Jill Raff (Customer Experience Strategist, Mom)  "TURNING TRANSACTIONS INTO INTERACTIONS"

I'm sure at some point in your life you've had a bad customer service experience.My guest today, Jill Raff, helps businesses increase their repeat customers and positive business reviews by teaching them how to provide a fabulous customer experience. "It drives me crazy when I find these businesses who aren't making sure that each and every customer, each and every time, is treated and pampered.” - Jill Raff. Learn more about this episode of The Rant with Baeth at www.baeth.com/37