Podcasts about employee journey

Jasmin Link ist Gründerin & Geschäftsführerin der AEVO Akademie. Als Expertin für die Ausbildung der Ausbilder bereitet Sie Menschen mit einem Online-Ausbilderkurs auf den Ausbilderschein vor. Jasmin hat ihr BWL-Studium parallel zu ihrer Tätigkeit als Kundenberaterin und Geschäftsstellenleiterin einer Bank absolviert. Im Anschluss daran war Jasmin für mehr als ein Jahr auf Weltreise, bevor sie dann im Jahr 2020 die AEVO Akademie GmbH mitgegründet hat. Ihr Ziel war und ist es, die Ausbildungsqualität in Deutschland nachhaltig zu verbessern. Jasmin ist davon überzeugt, dass digitale Bildungsformen das Fundament zukünftiger Bildung darstellen und Unternehmen bereits heute den Grundstein für innerbetriebliche digitale (Weiter-)Bildungsangebote legen sollten. Und wie das alles in eine gute Employee Journey für Auszubildende integriert werden kann, u.v.m. bespreche ich nun heute mit Jasmin in dieser Podcastfolge. Themen In der GainTalents-Podcastfolge 405 habe ich mit Jasmin Link (Gründerin & Geschäftsführerin der AEVO Akademie) darüber gesprochen, wie Unternehmen eine sehr gute Employee Journey für Auszubildende aufbauen/sicherstellen können. Viel Spaß beim Reinhören. Bei Jasmin bedanke ich mich ganz herzlich für das sehr gute Gespräch und für die vielen guten Tipps zum Thema. Employeejourney für Auszubildende gestalten  Eine sehr gute Ausbildung von Auszubildenden ist die Basis für die personelle Zukunft von Unternehmen Mindset: Auszubildende sind eine Chance fürs Unternehmen und keine “lästige” Pflicht! Preboarding muss bereits sehr gut gestaltet werden Kommunikation zwischen Vertragsunterschrift (Ausbildungsvertrag) und erstem Arbeitstag (nicht selten liegen dazwischen mehrere Monate!) - mit den Auszubildenden, aber auch mit den Eltern! Digitale Rundgänge im Unternehmen zur Verfügung stellen, Informationen zur zukünftigen Arbeitsstelle sowie Ausbildungsplan und Kurzvorstellung zu den neuen Kollegen:innen Willkommenspakete schon vor dem ersten Arbeitstag zusenden Einladung zu Unternehmensevents (Sommerfest, etc.) Onboarding Der erste Arbeitstag muss sehr gut vorbereitet und umgesetzt werden - bitte nie vergessen: Auszubildende haben noch nie ein Unternehmen von innen kennengelernt - vermasselt den ersten Eindruck also nicht! sehr strukturiertes Vorgehen planen (Sicherheitsaspekt ist für junge Talente wichtig) viele Feedbackgespräche und Erwartungshaltung abgleichen Ausbildungsplan/-ablauf sollte sehr strukturiert sein (für die ersten 6-12 Monate) individuelle Förderung sollte berücksichtigt sein Entwicklungs- und Feedbackgespräche müssen gleich zu Beginn geplant und terminiert werden Prüfungsrelevante Inhalte müssen berücksichtigt werden, aber die Individualisierungsaspekte dürfen nicht vergessen werden digitale Weiterbildungsangebote sind wichtig für Young Talents eLearning-Plattformen App´s zum Lernen Virtuelle Räume für den Austausch mit Gruppen Achtung: das Verständnis und Wissen hierzu ist auch für die Ausbildung der Ausbilder:innen im Unternehmen wichtig! Emotionale Bindung von Auszubildenden Motivation der Young Talents über gezielte Kommunikation: “Du bist wichtig für uns!” Ausbilder sollten auf Augenhöhe mit den Auszubildenden agieren Wirkliche Integration ins Unternehmen und in die Kultur Einbindung in übergeordnete Projekte unabhängig von der Ausbildung - eigenverantwortliches Handeln fördern Bindung der Auszubildenden nach der Ausbildung Die Frage: “willst Du bleiben?” muss frühzeitig gestellt werden (nicht erst kurz vor Ende der Ausbildungszeit! Karriereperspektiven nach der Ausbildung aufzeigen Mentoring-Angebote darstellen   #arbeitgeberattraktivitaet #employerbranding #auszubildende #youngtalents #employeejourney #talententwicklung #GainTalentsPodcast     Shownotes Links - Jasmin Link LinkedIn Jasmin: https://www.linkedin.com/in/jasmin-link/ LinkedIn Aevo: https://www.linkedin.com/company/aevo-akademie/ Webseite: https://www.aevoakademie.de/ Wer den Online-Ausbilderkurs bucht, bekommt kostenfrei die gedruckte Variante des Kurshandbuches dazu (regulär 35 €). Einfach unter dem folgenden Link buchen, dann wird das Buch kostenfrei hinzugefügt: https://www.aevoakademie.de/checkouts/checkout-gaintalents/   Links Hans-Heinz Wisotzky:  Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Jasmin Link ist Gründerin & Geschäftsführerin der AEVO Akademie. Als Expertin für die Ausbildung der Ausbilder bereitet Sie Menschen mit einem Online-Ausbilderkurs auf den Ausbilderschein vor. Jasmin hat ihr BWL-Studium parallel zu ihrer Tätigkeit als Kundenberaterin und Geschäftsstellenleiterin einer Bank absolviert. Im Anschluss daran war Jasmin für mehr als ein Jahr auf Weltreise, bevor sie dann im Jahr 2020 die AEVO Akademie GmbH mitgegründet hat. Ihr Ziel war und ist es, die Ausbildungsqualität in Deutschland nachhaltig zu verbessern. Jasmin ist davon überzeugt, dass digitale Bildungsformen das Fundament zukünftiger Bildung darstellen und Unternehmen bereits heute den Grundstein für innerbetriebliche digitale (Weiter-)Bildungsangebote legen sollten. Und wie das alles in eine gute Employee Journey für Auszubildende integriert werden kann, u.v.m. bespreche ich nun heute mit Jasmin in dieser Podcastfolge. Themen In der GainTalents-Podcastfolge 405 habe ich mit Jasmin Link (Gründerin & Geschäftsführerin der AEVO Akademie) darüber gesprochen, wie Unternehmen eine sehr gute Employee Journey für Auszubildende aufbauen/sicherstellen können. Viel Spaß beim Reinhören. Bei Jasmin bedanke ich mich ganz herzlich für das sehr gute Gespräch und für die vielen guten Tipps zum Thema. Employeejourney für Auszubildende gestalten  Eine sehr gute Ausbildung von Auszubildenden ist die Basis für die personelle Zukunft von Unternehmen Mindset: Auszubildende sind eine Chance fürs Unternehmen und keine “lästige” Pflicht! Preboarding muss bereits sehr gut gestaltet werden Kommunikation zwischen Vertragsunterschrift (Ausbildungsvertrag) und erstem Arbeitstag (nicht selten liegen dazwischen mehrere Monate!) - mit den Auszubildenden, aber auch mit den Eltern! Digitale Rundgänge im Unternehmen zur Verfügung stellen, Informationen zur zukünftigen Arbeitsstelle sowie Ausbildungsplan und Kurzvorstellung zu den neuen Kollegen:innen Willkommenspakete schon vor dem ersten Arbeitstag zusenden Einladung zu Unternehmensevents (Sommerfest, etc.) Onboarding Der erste Arbeitstag muss sehr gut vorbereitet und umgesetzt werden - bitte nie vergessen: Auszubildende haben noch nie ein Unternehmen von innen kennengelernt - vermasselt den ersten Eindruck also nicht! sehr strukturiertes Vorgehen planen (Sicherheitsaspekt ist für junge Talente wichtig) viele Feedbackgespräche und Erwartungshaltung abgleichen Ausbildungsplan/-ablauf sollte sehr strukturiert sein (für die ersten 6-12 Monate) individuelle Förderung sollte berücksichtigt sein Entwicklungs- und Feedbackgespräche müssen gleich zu Beginn geplant und terminiert werden Prüfungsrelevante Inhalte müssen berücksichtigt werden, aber die Individualisierungsaspekte dürfen nicht vergessen werden digitale Weiterbildungsangebote sind wichtig für Young Talents eLearning-Plattformen App´s zum Lernen Virtuelle Räume für den Austausch mit Gruppen Achtung: das Verständnis und Wissen hierzu ist auch für die Ausbildung der Ausbilder:innen im Unternehmen wichtig! Emotionale Bindung von Auszubildenden Motivation der Young Talents über gezielte Kommunikation: “Du bist wichtig für uns!” Ausbilder sollten auf Augenhöhe mit den Auszubildenden agieren Wirkliche Integration ins Unternehmen und in die Kultur Einbindung in übergeordnete Projekte unabhängig von der Ausbildung - eigenverantwortliches Handeln fördern Bindung der Auszubildenden nach der Ausbildung Die Frage: “willst Du bleiben?” muss frühzeitig gestellt werden (nicht erst kurz vor Ende der Ausbildungszeit! Karriereperspektiven nach der Ausbildung aufzeigen Mentoring-Angebote darstellen   #arbeitgeberattraktivitaet #employerbranding #auszubildende #youngtalents #employeejourney #talententwicklung #GainTalentsPodcast     Shownotes Links - Jasmin Link LinkedIn Jasmin: https://www.linkedin.com/in/jasmin-link/ LinkedIn Aevo: https://www.linkedin.com/company/aevo-akademie/ Webseite: https://www.aevoakademie.de/ Wer den Online-Ausbilderkurs bucht, bekommt kostenfrei die gedruckte Variante des Kurshandbuches dazu (regulär 35 €). Einfach unter dem folgenden Link buchen, dann wird das Buch kostenfrei hinzugefügt: https://www.aevoakademie.de/checkouts/checkout-gaintalents/   Links Hans-Heinz Wisotzky:  Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

What happens when we recognize employees as multi-dimensional humans instead of just job titles? The results can transform both customer and employee experience in powerful ways.In this CX Pulse Check, John Garrett, author of What's Your And?, shares how companies that invest in employee experience see powerful returns—like 28% revenue growth and 50% higher sales from customer-facing teams who feel valued.From knitting groups at ServiceNow to Starbucks choosing people over AI, we explore how personal passions at work drive connection, loyalty, and business success. John also highlights the need to support high-performing employees to prevent burnout and sustain long-term engagement.This conversation is a compelling reminder: when people can be themselves at work, everyone wins—employees, customers, and the bottom line.About John Garrett:John Garrett—award-winning author and people-centric leadership speaker—is on a mission to create thriving workplaces. What the CPA-turned-professional comedian turned two-time Emmy nominee may do best is champion the human side of professionals, consulting with organizations to develop more productive cultures while shining a light on their people's rich lives outside of work. And his book, What's Your “And”?, was named a Distinguished Favorite by the Independent Press Awards and it was recently featured in Forbes.Learn more about John and "What's Your And?" at https://thejohngarrett.com or https://whatsyourand.com/Follow John and What's Your And on...X/Twitter: https://x.com/The_JohnGarrettX/Twitter: https://x.com/Whats_Your_AndInstagram: https://www.instagram.com/John_R_GarrettInstagram: https://www.instagram.com/WhatsYourAndLinkedIn: https://www.linkedin.com/in/thejohngarrett/Articles Mentioned:- Why These Companies Let Team Members Share and Explore Personal Passions at Work (Built In Seattle) -- https://www.builtinseattle.com/articles/why-these-companies-let-team-members-share-and-explore-personal-passions-work- To Leverage Employee Passion, Save It for When It Counts (Harvard Business School) -- https://www.library.hbs.edu/working-knowledge/in-cost-cutting-era-save-passion-for-when-it-counts- Starbucks doubles down on baristas, not AI, to fix its customer crunch (Business Insider) -- https://www.businessinsider.com/starbucks-investing-humans-rivals-bet-ai-2025-5Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

What truly creates an exceptional employee experience? The answer goes far beyond competitive compensation and trendy office perks.Employee and customer experiences are inextricably linked - you simply cannot separate these two crucial elements of business success. When employees feel valued, aligned with purpose, and empowered to make decisions, that positive energy naturally flows through to customer interactions, driving better results for everyone.The foundation of great employee experience rests on three essential pillars. First, a purpose-driven culture rooted in a clear mission statement gives employees something bigger than themselves to work toward. Second, employees need clarity around what success looks like and how their specific role contributes to it. The third pillar is genuine empowerment through proper tools, training, trust and support.While benefits and compensation matter, they're merely table stakes. The true elevation of employee experience comes when people connect to purpose and understand that customer experience is everyone's business.Ready to transform your employee and customer experiences? Visit experienceinvestigators.com for resources or join our membership at cxmembership.com to access on-demand courses that will help you build a truly customer-centric organization from the inside out.Resources Mentioned:Download the free CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbookGet the Employee Journey Map Template -- https://bit.ly/ejmtemplateLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Corinna Spaeth (Coach und Strategin für Transformation, Innovation und People Experience, Bestseller-Autorin) Corinna Spaeth ist Coach und Strategin für Transformation, Innovation & People Experience sowie Bestseller-Autorin und Speakerin. Als Psychologin startete Corinna ihre Karriere zunächst in einer Unternehmensberatung, dann als Führungskraft in einem internationalen Konzern. Seit 2009 ist sie selbstständige Unternehmerin der CS Consulting GmbH, einer Beratung für Krisen- und Transformationsmanagement. Zu ihren Kunden zählen DAX-Konzerne, Hidden Champions, Startups sowie Non-Profit-Organisationen und Privatpersonen. Als digitale Gast-Dozentin der Universität zu Köln ist sie stets am Puls der Zeit.  Corinna wird von ihren Kunden gerne als Virtuosin bezeichnet, weil sie komplexe Zusammenhänge zu einem Big Picture vernetzt und Teams mit großen Interessenskonflikten wieder zusammenführt. Mit ihrer Leidenschaft und Bühnenpräsenz fasziniert sie Menschen vor und hinter der Bühne. Heute spreche ich mit Corinna über die Transformation der Arbeitswelt und insbesondere über den Aufbau einer Netzwerkbindungskompetenz in Unternehmen.   Themen In der GainTalents-Podcastfolge 404 habe ich mit Corinna Spaeth (Coach und Strategin für Transformation, Innovation und People Experience, Bestseller-Autorin) darüber gesprochen, wie Unternehmen eine gute Netzwerkbindungskompetenz aufbauen können. Viel Spaß beim Reinhören. Bei Corinna bedanke ich mich ganz herzlich für das sehr gute Gespräch und für die vielen guten Tipps zum Thema.  Aufbau einer Netzwerkbindungskompetenz Gute Vernetzung über den eigentlichen Geschäftsbereich und auch über die Unternehmensgrenzen hinweg ist heute sehr wichtig: das Business aus mehreren Perspektiven kennenlernen Aufbau von umfassenden Kompetenzen Führungskräfte sollten das aktiv fördern und auch vorleben Das Thema startet bereits in der Candidate Journey und geht dann nahtlos in die Employee Journey über (wichtiges Instrument zur Bindung von Mitarbeitenden) Unternehmensführung muss im Tagesgeschäft Freiräume geben, um Netzwerk-Treffen zu ermöglichen Achtung: nebem dem transaktionalen Kontext (Business) auch rein ins emotionale im Bereich des Beziehungsmanagements Persönliches Factsheet erstellen (Was mache ich im Unternehmen, was ist meine Leidenschaft, was sind meine Hobbies, etc. als “One-Pager”) und zu Kennenlerngesprächen mitnehmen und den Gesprächspartner:innen übergeben Einbindung des Themas in jedes Review-Gespräch zwischen Führungskraft und Mitarbeitenden (Wie sieht die “Netzwerkbilanz” aus?) Aufbau von Alumni-Netzwerken (ist für Re-Hiring Konzepte wichtig) - nicht nur für Führungskräfte und Top-Talente, sondern auch für Spezialisten und Fachkräfte   #network #transformation #employeeexperience #leadership #GainTalentsPodcast   Shownotes Links - Corinna Spaeth LinkedIn:      https://www.linkedin.com/in/corinna-spaeth/ Webseite:     https://corinnaspaeth.com/ Buch: https://www.netzwerkbindung.com/ (Zukunftsstrategie Arbeitswelt)   Links Hans-Heinz Wisotzky:  Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Corinna Spaeth (Coach und Strategin für Transformation, Innovation und People Experience, Bestseller-Autorin) Corinna Spaeth ist Coach und Strategin für Transformation, Innovation & People Experience sowie Bestseller-Autorin und Speakerin. Als Psychologin startete Corinna ihre Karriere zunächst in einer Unternehmensberatung, dann als Führungskraft in einem internationalen Konzern. Seit 2009 ist sie selbstständige Unternehmerin der CS Consulting GmbH, einer Beratung für Krisen- und Transformationsmanagement. Zu ihren Kunden zählen DAX-Konzerne, Hidden Champions, Startups sowie Non-Profit-Organisationen und Privatpersonen. Als digitale Gast-Dozentin der Universität zu Köln ist sie stets am Puls der Zeit.  Corinna wird von ihren Kunden gerne als Virtuosin bezeichnet, weil sie komplexe Zusammenhänge zu einem Big Picture vernetzt und Teams mit großen Interessenskonflikten wieder zusammenführt. Mit ihrer Leidenschaft und Bühnenpräsenz fasziniert sie Menschen vor und hinter der Bühne. Heute spreche ich mit Corinna über die Transformation der Arbeitswelt und insbesondere über den Aufbau einer Netzwerkbindungskompetenz in Unternehmen.   Themen In der GainTalents-Podcastfolge 404 habe ich mit Corinna Spaeth (Coach und Strategin für Transformation, Innovation und People Experience, Bestseller-Autorin) darüber gesprochen, wie Unternehmen eine gute Netzwerkbindungskompetenz aufbauen können. Viel Spaß beim Reinhören. Bei Corinna bedanke ich mich ganz herzlich für das sehr gute Gespräch und für die vielen guten Tipps zum Thema.  Aufbau einer Netzwerkbindungskompetenz Gute Vernetzung über den eigentlichen Geschäftsbereich und auch über die Unternehmensgrenzen hinweg ist heute sehr wichtig: das Business aus mehreren Perspektiven kennenlernen Aufbau von umfassenden Kompetenzen Führungskräfte sollten das aktiv fördern und auch vorleben Das Thema startet bereits in der Candidate Journey und geht dann nahtlos in die Employee Journey über (wichtiges Instrument zur Bindung von Mitarbeitenden) Unternehmensführung muss im Tagesgeschäft Freiräume geben, um Netzwerk-Treffen zu ermöglichen Achtung: nebem dem transaktionalen Kontext (Business) auch rein ins emotionale im Bereich des Beziehungsmanagements Persönliches Factsheet erstellen (Was mache ich im Unternehmen, was ist meine Leidenschaft, was sind meine Hobbies, etc. als “One-Pager”) und zu Kennenlerngesprächen mitnehmen und den Gesprächspartner:innen übergeben Einbindung des Themas in jedes Review-Gespräch zwischen Führungskraft und Mitarbeitenden (Wie sieht die “Netzwerkbilanz” aus?) Aufbau von Alumni-Netzwerken (ist für Re-Hiring Konzepte wichtig) - nicht nur für Führungskräfte und Top-Talente, sondern auch für Spezialisten und Fachkräfte   #network #transformation #employeeexperience #leadership #GainTalentsPodcast   Shownotes Links - Corinna Spaeth LinkedIn:      https://www.linkedin.com/in/corinna-spaeth/ Webseite:     https://corinnaspaeth.com/ Buch: https://www.netzwerkbindung.com/ (Zukunftsstrategie Arbeitswelt)   Links Hans-Heinz Wisotzky:  Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

This episode of Cruising Altitude features a conversation with Ginnie Carlier, Vice Chair of Talent for the Americas at EY. Together, Ginnie and host Nicole Alvino discuss strategies for creating extraordinary employee experiences. They discuss the importance of wellbeing, career agility, and cutting-edge technology in shaping these experiences. Ginny shares innovative approaches such as the Vitality Index and customizable wellbeing funds, which cater to individual employee needs. The conversation delves into the impact of AI in the workplace, emphasizing AI training and development for both new and existing employees. Ginnie highlights the significance of empathetic leadership and human connection amidst technological advancements. Lastly, the conversation touches on Ginnie's personal insights on achieving clarity and maintaining an adventurous mindset in leadership.Quote“ Yes, it's important to continue to climb that ladder, but sometimes people just wanna jump off and go and master skills somewhere else within the organization. So being able to provide that career agility to your employees is really important. And then also giving them the space to thrive and creating that time and space for them to develop and continue to feel like they're investing in themselves. Whether that's the wellbeing of themselves and their teams. Whether that's learning, you know, a new skill, investing personal time to learn a new skill, getting involved in the community. But, creating that time and space for them, I think is incredibly important.” – Ginnie CarlierTime Stamps[03:19] Meet Ginnie Carlier[06:46] Creating an exceptional employee experience[09:32] Wellbeing initiatives at EY[13:25] The Vitality Index[17:12] Career Agility and AI[29:11] Empathy in leadershipLinksConnect with Ginnie on LinkedInLearn more about EYThank you to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

In this episode of The Above The Business Podcast, Bradley sits down with best-selling author and customer/employee experience expert Joey Coleman. Known for helping companies like Zappos, Volkswagen, and NASA turn new hires into loyal team members, Joey breaks down how you can dramatically improve retention in your business—not by adding more perks, but by transforming your first 100 days.They explore the "Eight Phases of the Employee Journey" that Joey outlines in his latest Wall Street Journal bestseller, Never Lose an Employee Again. You'll learn how to:Make your new hires feel welcome and confident on Day 1Eliminate first-week drop-off and ghostingMove from transactional hiring to transformational engagementDesign a memorable employee experience that drives performance and loyaltyWhether you're an overwhelmed business owner, a leader trying to grow a team, or just tired of losing great people, this episode is a blueprint for retaining top talent and designing a business that runs without you.

Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality.In this thought-provoking episode, Jeannie Walters tackles a question about aligning a company's CX mission statement with the actual employee experience. When organizations promise customers convenience, empathy, or frictionless interactions while their employees struggle with clunky systems, bureaucratic processes, or micromanagement, the disconnect creates more than just employee dissatisfaction – it undermines the entire customer experience strategy before it reaches a single customer.The episode reveals how employee and customer experience together uncovers powerful insights about your organization. By analyzing the connections between employee engagement and customer satisfaction, you can identify patterns that highlight best practices to replicate or problem areas to address. Remember: your CX mission statement exists to help everyone understand their role in providing meaningful experiences – not just to external customers but to internal ones too. When employees feel the values you claim to uphold, they become your most powerful advocates for delivering those same values to customers. Ready to create true alignment between what you say and what you do? Listen now and transform your approach to experience.Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Customer experience leadership is not just about gathering insights—it's about securing genuine organizational buy-in. In this special episode of the Experience Action podcast, our host Jeannie Walters sits down with Sasha Fard, Country Lead for Customer Experience Management at Capital One Canada, to reveal the often-overlooked secret to successful CX implementation.Speaking from the bustling Medallia Experience 2025 event in Las Vegas, Fard dismantles the common misconception that actionable Voice of Customer data alone drives change. The real challenge? Getting cross-functional leaders to not just review customer feedback but commit to acting on it.What makes this conversation particularly valuable is Fard's practical approach to change management. Following ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement), he demonstrates how CX professionals must transform themselves into skilled salespeople for their initiatives. "You need to be a good salesperson too," Fard advises, "because you're selling an idea, you're selling an approach." This means understanding stakeholder objectives, speaking their language, and showing how CX directly supports their goals—not overwhelming them with metrics and industry jargon.The most compelling takeaway? Start small, demonstrate value, and scale gradually. By securing incremental commitments rather than demanding wholesale change, CX leaders can build the credibility needed to expand their influence. This approach earned Capital One the Global CXPA Impact Award, recognizing their success in driving tangible business outcomes through customer experience initiatives. Ready to transform how you approach CX leadership?Follow Sasha Fard on LinkedIn: https://www.linkedin.com/in/sashafard/Resources Mentioned:Medallia Experience -- https://www.medallia.com/experience/Experience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.Fresh from their encounters at Qualtrics' X4 conference, Enrique and Jeannie explore how our experiences as consumers now directly shape our expectations as employees. They examine Apple's $500 billion US investment through this lens, discussing not just the business implications but what it means for talent development and organizational design. The conversation turns to Ford's data-driven approach to employee experience, revealing how established companies with strong legacies can use analytics to understand workforce needs around career development and digital readiness. Perhaps most provocatively, they challenge prevailing wisdom about remote work.Discover how connecting the dots between customer and employee experience can create competitive advantage where expectations are constantly evolving.About Enrique Rubio:Enrique is an HR, Tech and Future of Work expert, keynote speaker and founder of global communities. Enrique is currently an advisor to the community he built, Hacking HR, a global learning community operating at the intersection of future of work, technology, business and organizations, with thousands of members of all over the world; and the Head of Global Community at Transform, building a global community of local chapters covering every major city and region in the world. Enrique is one of the top 100 HR global influencers. He was the founder and CEO at Management Consultants, a firmed specialized in Human Resources in Venezuela. Before Management Consultants, Enrique worked in the telecommunications sector as a Senior Project Engineer for Telefonica and several other companies in the early to mid-2000s. Enrique is a guest author in several blogs about innovation, management and human resources. Most recently Enrique worked as an advisor to the Chief Human Resources Officer at the Inter-American Development Bank. Enrique frequently speaks about topics ranging from DEIB, future of work, HR strategy, employee experience, technology, among others. Additionally, Enrique designs hundreds of learning programs for the HR community in the form of events and short-term programs. Enrique is a Fulbright Scholar, and Electronic Engineer with an Executive Master's in Public Administration from Maxwell School at Syracuse University.Follow Enrique on...LinkedIn: https://www.linkedin.com/in/rubioenrique/ Articles Mentioned:Apple's $500 billion U.S. investment: What HR leaders need to know (HR Executive)Ford's data-driven approach to Employee Experience (Diginomica)Resources Mentioned:Experience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences.Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Milliron, Chief Operating Officer at IMG Academy, the world-renowned training ground for elite athletes. Both leaders share a remarkable commitment to turning feedback into action. Our host, Jeannie Walters, had the privilege of interviewing them at the X4 conference hosted by Qualtrics in Salt Lake City in March of 2025. Their organizations have rejected traditional annual surveys in favor of frequent, targeted listening programs that capture real-time sentiment. As Heather explains, "What does an employee remember? Probably what happened in the last 30 days." Both have created what they call "closed-loop" feedback systems where they not only collect insights but transparently communicate the actions they'll take as a result.The most compelling revelation? Their data shows that employee engagement hinges on surprisingly simple human elements. At Intermountain Healthcare, they discovered that employees who stay past the four-year mark typically remain for ten years or more. This insight drove them to map the complete employee journey, identifying critical moments where intervention could improve retention.Meanwhile, IMG Academy has developed highly personalized approaches that align students, parents and staff around individualized development plans. As Mike powerfully states, "We've found you can do more damage than good if you ask for insights and then just sit on it."Ready to transform your organization's approach to experience? Listen now and discover how these leaders have built cultures where feedback drives meaningful change, accountability matters, and experiences are designed around authentic human needs.Follow Heather Brace on LinkedIn: https://www.linkedin.com/in/heather-brace/Follow Mike Milliron on LinkedIn: https://www.linkedin.com/in/mike-milliron-6a234713/Resources Mentioned:Qualtrics -- https://www.qualtrics.com/Experience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Nach einer spannenden Diskussion über die Customer Journey in der letzten Episode, wenden sich Christian Henrici und ich heute der Employee Journey zu. Dabei setzen wir einen besonderen Fokus auf das Offboarding und teilen wertvolle Einblicke und Strategien, wie man diesen Prozess klug und wertschätzend gestalten kann. Die Highlights: ➡️ Wir sprechen darüber, inwiefern die Employee Journey der Customer Journey ähnelt und wie die Bedürfnisse von internen Kunden, also den Mitarbeitern, erfüllt werden können. ➡️ Ein Blick auf die verschiedenen Kontaktpunkte während der Beschäftigung eines Mitarbeiters – vom Bewerbungsgespräch bis hin zum Abschied. ➡️ Warum ein wertschätzender Abschied so essenziell ist und wie schwerwiegende Fehler vermieden werden können, um einer langjährigen Zusammenarbeit gerecht zu werden. ➡️ Warum das Vertrauen in scheidende Mitarbeiter oft problematisch sein kann und welche Prozesse besser organisiert werden sollten. Hört rein, um wertvolle Tipps zur Optimierung der Employee Journey in eurer Zahnarztpraxis zu erhalten. -- Hi, buche hier Dein Strategiegespräch und wir besprechen wie Du einfach und zügig mehr aus Deiner Praxis machst: www.dr-martin-baxmann.de - Zu meinen Büchern, Kursen, Fanartikeln und zu meinem Laborshop geht es hier: https://www.myortholab.de/shop/ Ich freue mich auf Deinen Besuch! - Schau Dir auch mal die Webseite an: www.leanorthodontics.com Dort kannst Du dann auch meinen Blog lesen, falls Du Dich immer noch nicht traust, mir endlich im Kurs gegenüberzutreten. Ich würde Dich so gerne kennenlernen! - Aber wenn Dir unsere Art zu denken und zu arbeiten so richtig gut gefällt und Du das Gefühl hast "da muss ich hin", dann komm an Bord! Genau so sind schon einige unserer tollen Teammitglieder zu uns gekommen. Schau Dir hier Deine Karrieremöglichkeiten an und lade Deine Bewerbung hoch: https://www.orthodentix.de/stellenausschreibungen/

I chat with Len Silverman—seasoned entrepreneur, longtime Learning Center owner, and author of Mesh: Aligning Your Personal Brand with Gen Z. With over 30 years of business experience and a front-row seat to Gen Z's development, Len offers expert insights into how businesses can attract, engage, and retain Gen Z employees. We explore what makes this generation tick, why traditional hiring practices fall short, and how aligning your company culture with Gen Z values can be a game-changer. If you're struggling to connect with the next generation of workers—or customers—this episode delivers the mindset and tools to bridge the gap. Today we discussed: [00:00] Opening [00:09] Introduction to Len Silverman [00:53] What is the Personal Brand of Gen Z [02:56] Common Stereotypes of Genz [04:16] The Old Ways Aren't Going to Work [06:39] The Employee Journey [08:35] Importance of Cultural Consistency [10:39] Changing Mindsets [12:44] Gen Z Customers [14:19] Common Mistakes Trying to Align with Gen Z [17:11] Turning Gen Z into A Players More About Len Silverman: Check out Len Silverman's Website: https://uptoelevenmarketing.com Connect with Len Silverman on LinkedIn: https://www.linkedin.com/in/up-to-eleven-len/ Read MESH: Aligning the Personal Brand of Gen Z with your Company Culture by Len Silverman: https://amzn.to/3DKURsC Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning strategy today!

Ready to elevate your customer experience game as a leader? In this engaging episode, we explore the pivotal questions every aspiring CX professional should ask during executive interviews. Jeannie shares practical advice on evaluating success metrics beyond traditional feedback loops, and the importance of resource allocation to drive effective strategy. Listeners will uncover strategies for assessing an organization's commitment to customer experience, from cultural fit to the resources available for successful execution. Whether you're a seasoned CX leader or looking to break into leadership, this episode is packed with actionable insights that will prepare you for success. Tune in to discover how to turn customer experience discussions into impactful actions and position yourself as a leader who can drive sustainable customer-centric initiatives.Resources Mentioned:Take the CXI® Compass assessment -- http://cxicompass.com/Experience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode of the Lead Culture podcast, Jenni Catron discusses the importance of building a strong organizational culture through the Lead Culture Framework. She emphasizes the need for a structured culture plan that aligns with the employee journey, from hiring to departures. The conversation covers the significance of systems in fostering clarity and engagement, the stages of the employee journey, and practical steps for integrating culture into HR processes. Jenni encourages leaders to be intentional in reinforcing their values and creating a meaningful experience for their teams.We need your help to get the LeadCulture podcasts in front of more leaders! There are three simple things you can do that truly help us: Review us on Apple podcasts Subscribe - we're available wherever you listen to podcasts. Share - let your friends know about the podcast by sharing your favorite episode on social media!

What if your training methods could bridge cultural divides and turn challenges into opportunities for growth? Join me, Jeannie Walters, as we unravel the complexities of creating an inclusive and accessible customer experience that caters to the diverse needs of your team. This episode contains insights into overcoming literacy and tech barriers with empathy, transforming potential roadblocks into pathways for success. We'll explore the power of visual aids, adaptable communication methods, and the recognition of individual learning styles to craft an environment where every team member feels valued and empowered.Throughout our discussion, we'll delve into practical strategies to ensure your training programs and SOPs resonate across cultural and linguistic backgrounds. By embracing the unique challenges of each team member, we can design initiatives that not only acknowledge diverse viewpoints but also harness them to enhance customer experiences. Whether you're developing new procedures or refining existing ones, discover actionable steps that turn ideas into impactful actions, paving the way for an inclusive workplace culture that thrives on diversity and shared success.Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Künstliche Intelligenz (KI) ist per se nicht neu – allerdings verändert der aktuelle Hype um das Thema Geschäftsmodelle, Prozesse und Kompetenzen in Organisationen nachhaltig. Und damit auch den Arbeitsalltag von HRlern. Welchen Einfluss KI auf die digitale Zukunft von Unternehmen und insbesondere auf den HR Bereich hat, beschäftigt uns in dieser Podcast-Folge mit den beiden Organisationsentwicklern und Transformationsexperten Vanessa Krei und Christian Thinnes von AdEx Partners.Zusammen mit unserem Host Johannes Füß diskutieren sie die Chancen und Herausforderungen, die KI für HR bereithält. Das Fazit: KI hilft nicht nur, Prozesse zu optimieren, sondern befähigt HR zu einer der treibenden Kräfte der digitalen Transformation zu werden.Du erfährst:1) Wieso Künstliche Intelligenz mehr als nur ein Trend ist und Organisationen als Ganzes betrifft2) Weshalb KI die gesamte Employee Journey betrifft und welche Usecases momentan am vielversprechendsten sind3) Warum HR zwingend (Mit)Verantwortung für die KI-Transformation übernehmen sollte4) Welche Skills HR-Professionals brauchen, um KI erfolgreich zu integrieren5) Wie man heute starten kann, um KI als "Experimentierraum" in Organisation zu etablieren___________Vanessa Krei und Christian Thinnes freuen sich über den Austausch rund um Human Resources, Künstliche Intelligenz sowie Transformations- & Change Management.Wenn du dich angesprochen fühlst, dann melde dich bei ihnen auf LinkedIn: Vanessa Krei - https://www.linkedin.com/in/vanessa-krei-a817251b2/Christian Thinnes - https://www.linkedin.com/in/christian-thinnes-19692810b/___________Über unseren Host Johannes Füß:Johannes Füß ist Vice President von EGYM Wellpass, die mit ihrer Firmenfitness den perfekten Corporate Health-Benefit für ein produktives, gesundes und ausgeglichenes Team bietet. Der in München geborene Schokoladen-Liebhaber hat eine große Leidenschaft für die Alpen, das Wandern und Skifahren.Melde dich bei Johannes Füß auf LinkedIn: https://www.linkedin.com/in/johannes-f%C3%BC%C3%9F/ 

Why build spaces of belonging at work? After all, your company is likely investing in technology products to reduce overhead and increase returns. It's investing in new products and services to increase market share. It's also likely investing in advertising to increase brand awareness and positioning. In short, you invest in building belonging at work, because the people working at your company are at the end of the day, your greatest asset.   Tragically, most of the people working in U.S.-based companies (64%) experience “non-belonging,” and suffer from what the current U.S. Surgeon General labels an “Epidemic of Loneliness.” Left unchecked, this form of exclusion comes at an annual price tag of $1.05 trillion dollars due to lost productivity, high turnover, and employee disengagement. This is a problem that is especially vexing for LGBTQ+ employees, and a spirited commitment to building belonging at work can help solve.   So what will it take to build this kind of culture and prioritize the people in your business & innovation strategy? It starts with creating a shared foundation of psychological safety and trust, particularly for those within your organization most likely to experience the sting of social exclusion. These foundational prerequisites for building belonging are necessary to ensure that more of our workforce experiences the coveted emotional outcome of belonging.   It's for this reason I sat down with Natalie Le. Natalie knows what it takes to benefit from a workplace prioritizing building spaces of belonging at work for their LGBTQ+ employees. Natalie currently serves as the Growth & Development Director at Northwestern Mutual in San Jose. As a dedicated leader, Natalie is a strong advocate for multicultural and LGBTQ+ communities within the corporate sphere.   Recently, Natalie was a featured speaker at the 2024 Multicultural Affinity Summit, where she participated in the "Playing Bigger & Multiplying Impact" Leadership Panel. Alongside two other successful LGBTQ+ leaders, she shared her personal experiences and challenges, inspiring attendees to amplify their local impact and gain effective tools and language for advocacy. Natalie's commitment to inclusion and development continues to uplift and empower those around her.   This interview was designed to support people like you - visionary leaders, and those on their way to joining us. Savor this insightful talk, and if you're looking for more ways to connect with inspiring leaders like Natalie, be sure to join our Belonging Membership Community - a community of practice committed to putting our values of belonging, community, and collaboration into action. Members have the unique opportunity to connect with guests like Natalie for 1:1 laser coaching sessions.   Imagine belonging with fellow visionary leaders when you join the Belonging Movement Newsletter: www.rhodesperry.com/subscribe.   For LGBTQ+ friendly financial planning services, get in touch with Natalie at: https://www.northwesternmutual.com/financial/advisor/natalie-le/

Stephan Meier is Professor of Business Strategy at Columbia Business School and author of The Employee Advantage: How Putting Workers First Helps Business Thrive. Stephan describes how behavioral economics examine social dynamics and decision-making. He describes the importance of intrinsic motivation and fairness at work and the effect on behavior of monetary and non-monetary incentives. Stephan explains how fast-evolving business conditions require trusting leadership and empowered employees. He shares insights about flexibility and relatedness as key motivators which affect hybrid/remote working models.     TAKEAWAYS   [02:27] Stephan was fascinated by history but studied economics to understand the world better.   [03:19] Traditional economic models, though predictive, lack alignment with human behavior.   [04:09] Stephan explores behavioral economics to study non-rational behaviors and model deviations.   [06:03] For his PhD, Stephan researches intrinsic motivations and non-selfish human interactions.   [08:08] Early management models assumed people are lazy therefore control and incentives were essential.   [09:01] Lack of training to support employee-centric versus control, incentive mechanisms.   [11:06] Stephan's thesis emphasizes intrinsic motivations and the joy achieved by helping others.   [12:01] Fairness and social norms are important to foster collaboration and group motivation.   [13:00] How monetary incentives can undermine social relationships.   [14:21] The dynamics of social and intrinsic motivation compared with financial motivation.   [17:13] Stephan's Federal Reserve work focused on behavioral economics and improving financial decision-making.   [19:31] How people revert to status quo choices when tired and lacking nourishment.   [22:00] Money affects work-related decisions for people who are distracted by financial stressors.   [23:33] How behavioral science and economic rational competition determine our behaviors which need to be balanced.   [24:50] We overestimate our own decision-making abilities, not conscious of influential factors.   [25:35] How managers, as humans, are affected by layoffs and unemployment benefits.   [28:32] Thinking about employees like customers and improving their experiences.   [29:11] Competition and transparency are two key reasons for the new employee emphasis.   [30:27] A third reason is having more data and tools to personalize work experiences.   [32:35] Employee centricity: fixing pain points and finding moments that matter along the Employee Journey.   [33:21] The need for constant feedback and innovation to improve employees' experiences.   [35:07] What really motivates people and using technology to enhance not destroy this.   [35:52] At the current pace of change, the importance of trusting relationships and autonomy.   [36:35] Especially in AI-integrated, flatter companies, we need to empower employees.   [37:20] Upskilling employees by matching them with opportunities just as Netflix matches viewers with their preferences.   [40:00] Flexibility and relatedness are important motivators to consider when optimizing hybrid and remote work models   [40:16] IMMEDIATE ACTION TIP: To achieve a more employee centric approach, tap into two motivators: flexibility, giving people autonomy about how, when, where to work; and relatedness having social interactions which include in person.   [41:45] Leaders need to embrace behavioral insights to adapt for new working environments.   [43:16] Being intentional about workplace culture and coordinating office-based working.   [45:30] Treating employees well is a win-win.   [46:30] We must understand what motivates employees and use technology to enhance these motivators.       RESOURCES   Stephan Meier on LinkedIn Stephan's website Stephan's book “The Employee Advantage: How Putting Workers First Helps Business Thrive”       QUOTES   “If we think people are lazy and we want to control, technology gives us the amazing tools to control to the level that we never could before. But that will be exactly destroying everything about the trusting relationship.”   "If you integrate more AI, normally the hierarchies become flatter. Now you actually need teams who work more autonomously. You empower them and it's a very different way of managing because you now have to trust them as well.”   “The same trends that led to customer centricity lead to employees centricity. We actually have a lot of tools about customers that we can now apply to employees. We can figure out what are the pain points, what are the moments that matter or whatever you want to call those for our employees to actually delight them.”   “We do have to empower employees more. Top down works really well when it's relatively stable and not changing in working when it's moving fast, you have to change.”    “Most leaders are not trained in understanding what motivates people beyond monetary control mechanisms.”

Mon, 04 Nov 2024 00:23:00 +0000 https://hr-ungeschminkt.podigee.io/31-s02e05-vergutung-so-viel-mehr-als-nur-gehalt ddda4e731c8e2b39a935fa48e9ac6afe mit Bentje Grünewald, Head of Compensation & HR Systems bei DKV Mobility In dieser Folge sprechen wir mit Bentje Grünewald, Head of Compensation & HR Systems bei DKV Mobility, über die Notwendigkeit einer fundierten Compensation-Strategie in Unternehmen. Compensation ist weit mehr als nur die monatliche Überweisung – es geht darum, eine nachhaltige und strategische Basis für faire, transparente und wettbewerbsfähige Vergütung zu schaffen. Wir diskutieren, warum HR Vergütung strategisch gestalten und sich wertschöpfend und sichtbar positionieren kann – und wie oft hier Chancen ungenutzt bleiben, die das Potenzial hätten, Kultur und Fairness im Unternehmen zu stärken. Worüber sprechen wir im Detail?

Die Marketing- und Markennews der KW 43 mit folgenden Themen: Themen der Woche: - Bundeswehr mit einer OOH-Kampagne, um Rekruten zu gewinnen. Die Kampagne ist grundsätzlich eine gute Idee. Colin Fernando kritisiert, dass der Slogan „Weil du es kannst“ im ersten Moment nicht verstanden wird. Außerdem ist es wichtig, potentielle Mitarbeitende über die gesamte Employee Journey zu gewinnen. - Baden-Württemberg: „THE LÄND“ mit neuem CD. Colin lobt, dass das Design selbstähnlich weiterentwickelt wurde und nachvollziehbare Codes nutzt. - Yougov-Ranking: Wer sind die Lieblingsmarken der Deutschen? Auf dem ersten Platz ist wieder PayPal. Es folgen dm und Samsung. Die Automobilbranche gehört insgesamt eher zur Verliererbranche, der Lebensmitteleinzelhandel wiederum zu den Gewinnern. - About You x Netflix: Die beiden bringen eine gemeinsame Marke auf den Markt. Die Kleidung für Netflix-/Serienfans wird exklusiv über den Shop von About You angeboten. Ein Grund dahinter: Mental Availability - Netflix versucht vom rein funktionalen Nutzen wegzukommen. Fragwürdige Markenelemente und wie sie wirklich entstanden sind: - Shein

In today's episode: You can let culture happen to you, or you can craft it intentionally to get results. A good place to start is with the employee journey. What experiences are they having as they're applying, being recruited, being onboarded, learning, and growing? Something as simple as a personalized pre-interview email can leave a great impression on top talent. This episode is an excerpt from Jessica's speech at the 2022 New Jersey Banker's Association Conference. Culture Leaders Daily is a daily, five-minute podcast for CEOs where we dissect the week's biggest news, unpack hot-button workplace trends, and bring you exclusive interviews with leaders who leverage culture to drive real business results. Today's podcast is from Jessica's appearance on Bloomberg Radio: https://www.bloombergradio.com/ Jessica Kriegel: Website: https://www.jessicakriegel.com/ LinkedIn - https://www.linkedin.com/in/jessicakriegel Instagram: https://www.instagram.com/jess_kriegel/ Culture Partners: Website: https://culturepartners.com/ LinkedIn: https://www.linkedin.com/company/culturepartners/

Ever wondered how small businesses can outshine their larger counterparts in customer experience? Hear how journey mapping can transform every touchpoint and why eliminating barriers is crucial to delivering a seamless customer experience. Real-life success stories from companies like Zappos and a local pharmacy illustrate the power of proactive customer care and community building in fostering loyalty and setting your small business apart from the rest.Join us for an insightful discussion that turns customer experience challenges into opportunities for growth and success.Resources Mentioned:National Small Business Association -- nsba.net/Customer Journey Mapping Workbook -- bit.ly/cjmworkbookCX Mission Statement Workbook -- bit.ly/cx-mission-workbookCX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Learning Center -- experienceinvestigators.comLearn more about CXI Ground School™ -- cxigroundschool.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Luca Hartmann (Mitinhaber und Chief Commercial Officer von MYI Entertainment) Luca Hartmann ist 30 Jahre alt, hat an der Universität St. Gallen sowohl seinen Bachelor in Betriebswirtschaftslehre als auch seinen Master in Business Innovation abgeschlossen. Seit 2017 und kurz nach deren Gründung ist Luca bei MYI Entertainment tätig, wo er zunächst ein Praktikum zwischen seinem Bachelor- & Masterstudium absolvierte. Als leidenschaftlicher Gamer konnte er hier sein Hobby mit dem Beruf verbinden und entschied sich am Ende des Praktikums, langfristig bei MYI Entertainment zu bleiben. Mittlerweile ist er Mitinhaber und Chief Commercial Officer des Unternehmens. MYI Entertainment ist mit rund 35 Mitarbeitenden eine der führenden Full-Service Agenturen für e-Sports und Gaming im deutschsprachigen Raum. Mit einem umfassenden Angebot, das Beratung, Kommunikationsstrategien und Eventorganisation umfasst, unterstützt MYI Entertainment Marken dabei, die Zielgruppe der Gamer:innen zu begeistern. Zu den Kunden der Agentur gehören namhafte Brands wie Red Bull, Roche und Fisherman's Friend.   Themen  Mit Luca Hartmann (Mitinhaber und Chief Commercial Officer von MYI Entertainment) habe ich in der GainTalents-Podcastfolge 371 darüber gesprochen, wie Du mit Gaming Dein Employer Branding optimieren kannst. Viel Spaß beim Reinhören. Für das sehr gute Gespräch und die vielen guten Insights zum Thema bedanke ich mich recht herzlich bei Luca. Mit Gaming das Employer Branding optimieren: Gaming kann sowohl im Recruiting als auch im Employee Management eingesetzt werden (z.B. zur Gewinnung von techaffinen Talenten oder Talenten aus der Gaming-Welt) ca. 27 Millionen Menschen spielen mehr als einmal pro Jahr Videospiele in Deutschland!!! Junge Zielgruppe für Berufsausbildung, aber nicht nur!!! Durchschnittsalter von Gamer:innen ist 40 Jahre - Tendenz steigend (große Bandbreite in der Zielgruppe) Gaming kann entlang der gesamten Candidate Journey (von Awareness bis Action) in der Talentgewinnung eingesetzt werden Gaming spezifische Kanäle (Youtube, Twitch, etc.) können für Arbeitgeberwerbung und Recruiting genutzt werden Einbindung über Display-Adds im Game (z.B. an Gebäuden oder auf Schildern entlang einer Straße) - Achtung: viele Gamer nutzen Add-Blocker für browserspezifische Adds - daher macht das nicht unbedingt Sinn. Display-Adds können nicht geblockt werden! unternehmensspezifische Welten oder Challenges können heute im Game programmiert und gespielt werden (z.B. Konfiguratoren für Produkte (für Fortnite ist das für das Unternehmen kostenlos, es kann sogar zu Zusatzeinkünften für das Unternehmen führen, die die Ausgaben fürs Employer Branding refinanzieren!) hinsichtlich der Employee Journey können mehrere Ansätze gewählt werden: Achtung: bringt bei Euch im Unternehmen mal in Erfahrung, wer alles gerne Games spielt - ihr werdet überrascht sein, wie viele das sind! Teamevents wie z.B. digitale Escape Rooms oder Gaming-Events für interessierte Personen im Unternehmen eSport-Angebote im Office (Gaming-Räume, Gutscheine für den Kauf für Games, etc.) oder auch virtuell (kann auch von zu Hause genutzt werden) Gaming-Community im Unternehmen etablieren und dann gemeinsam auf Game-Conventions gehen, um dort neue Talente zu gewinnen Externe Hilfe über Gaming-Influencer (können auch Micro-Influencer sein) - Netzwerk diesbezüglich aufbauen und situations- und aufgabenspezifisch anpassen - Achtung: erfordert ein höheres fünfstelliges Budget bei Top-Influencern! Empfehlungen für Unternehmen und Employer Branding-Verantwortliche: Mindset öffnen für Gaming und die Gaming-Zielgruppe (Gamer:innen sind nicht nur Nerds) zieht immer Gaming-Experten für die Umsetzung einer Strategie hinzu (externe Hilfe beanspruchen) von innen nach außen denken: nicht nur nach außen kommunizieren, sondern auch intern leben (Community aufbauen und als Sprachrohr für die Außenkommunikation nutzen). Startet in der Employee Journey und verankert Gaming im Unternehmen und dann dehnt es auf die Candidate Journey aus!   #employerbranding #gaming #GainTalentspodcast   Shownotes Links - Luca Hartmann LinkedIn:      https://www.linkedin.com/in/lucahartmann/ LinkedIn MYI: https://www.linkedin.com/company/myi-entertainment/ Webseite:     https://myientertainment.com/   Links Hans-Heinz Wisotzky: Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Luca Hartmann (Mitinhaber und Chief Commercial Officer von MYI Entertainment) Luca Hartmann ist 30 Jahre alt, hat an der Universität St. Gallen sowohl seinen Bachelor in Betriebswirtschaftslehre als auch seinen Master in Business Innovation abgeschlossen. Seit 2017 und kurz nach deren Gründung ist Luca bei MYI Entertainment tätig, wo er zunächst ein Praktikum zwischen seinem Bachelor- & Masterstudium absolvierte. Als leidenschaftlicher Gamer konnte er hier sein Hobby mit dem Beruf verbinden und entschied sich am Ende des Praktikums, langfristig bei MYI Entertainment zu bleiben. Mittlerweile ist er Mitinhaber und Chief Commercial Officer des Unternehmens. MYI Entertainment ist mit rund 35 Mitarbeitenden eine der führenden Full-Service Agenturen für e-Sports und Gaming im deutschsprachigen Raum. Mit einem umfassenden Angebot, das Beratung, Kommunikationsstrategien und Eventorganisation umfasst, unterstützt MYI Entertainment Marken dabei, die Zielgruppe der Gamer:innen zu begeistern. Zu den Kunden der Agentur gehören namhafte Brands wie Red Bull, Roche und Fisherman's Friend.   Themen  Mit Luca Hartmann (Mitinhaber und Chief Commercial Officer von MYI Entertainment) habe ich in der GainTalents-Podcastfolge 371 darüber gesprochen, wie Du mit Gaming Dein Employer Branding optimieren kannst. Viel Spaß beim Reinhören. Für das sehr gute Gespräch und die vielen guten Insights zum Thema bedanke ich mich recht herzlich bei Luca. Mit Gaming das Employer Branding optimieren: Gaming kann sowohl im Recruiting als auch im Employee Management eingesetzt werden (z.B. zur Gewinnung von techaffinen Talenten oder Talenten aus der Gaming-Welt) ca. 27 Millionen Menschen spielen mehr als einmal pro Jahr Videospiele in Deutschland!!! Junge Zielgruppe für Berufsausbildung, aber nicht nur!!! Durchschnittsalter von Gamer:innen ist 40 Jahre - Tendenz steigend (große Bandbreite in der Zielgruppe) Gaming kann entlang der gesamten Candidate Journey (von Awareness bis Action) in der Talentgewinnung eingesetzt werden Gaming spezifische Kanäle (Youtube, Twitch, etc.) können für Arbeitgeberwerbung und Recruiting genutzt werden Einbindung über Display-Adds im Game (z.B. an Gebäuden oder auf Schildern entlang einer Straße) - Achtung: viele Gamer nutzen Add-Blocker für browserspezifische Adds - daher macht das nicht unbedingt Sinn. Display-Adds können nicht geblockt werden! unternehmensspezifische Welten oder Challenges können heute im Game programmiert und gespielt werden (z.B. Konfiguratoren für Produkte (für Fortnite ist das für das Unternehmen kostenlos, es kann sogar zu Zusatzeinkünften für das Unternehmen führen, die die Ausgaben fürs Employer Branding refinanzieren!) hinsichtlich der Employee Journey können mehrere Ansätze gewählt werden: Achtung: bringt bei Euch im Unternehmen mal in Erfahrung, wer alles gerne Games spielt - ihr werdet überrascht sein, wie viele das sind! Teamevents wie z.B. digitale Escape Rooms oder Gaming-Events für interessierte Personen im Unternehmen eSport-Angebote im Office (Gaming-Räume, Gutscheine für den Kauf für Games, etc.) oder auch virtuell (kann auch von zu Hause genutzt werden) Gaming-Community im Unternehmen etablieren und dann gemeinsam auf Game-Conventions gehen, um dort neue Talente zu gewinnen Externe Hilfe über Gaming-Influencer (können auch Micro-Influencer sein) - Netzwerk diesbezüglich aufbauen und situations- und aufgabenspezifisch anpassen - Achtung: erfordert ein höheres fünfstelliges Budget bei Top-Influencern! Empfehlungen für Unternehmen und Employer Branding-Verantwortliche: Mindset öffnen für Gaming und die Gaming-Zielgruppe (Gamer:innen sind nicht nur Nerds) zieht immer Gaming-Experten für die Umsetzung einer Strategie hinzu (externe Hilfe beanspruchen) von innen nach außen denken: nicht nur nach außen kommunizieren, sondern auch intern leben (Community aufbauen und als Sprachrohr für die Außenkommunikation nutzen). Startet in der Employee Journey und verankert Gaming im Unternehmen und dann dehnt es auf die Candidate Journey aus!   #employerbranding #gaming #GainTalentspodcast   Shownotes Links - Luca Hartmann LinkedIn:      https://www.linkedin.com/in/lucahartmann/ LinkedIn MYI: https://www.linkedin.com/company/myi-entertainment/ Webseite:     https://myientertainment.com/   Links Hans-Heinz Wisotzky: Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein Buch "Die perfekte Candidate Journey & Experience" unter folgenden Links bestellen: https://link.springer.com/book/10.1007/978-3-662-66875-7 https://bit.ly/3KEgwDF https://amzn.to/3mbzhUO Der inhaltliche Fokus liegt auf Recruiting für mittelständische Unternehmen sowie Startups und darum, wie die Candidate Journey und deren Touchpoints so gestaltet werden können, dass eine hervorragende Candidate Experience möglich wird.   Luca Hartmann (Mitinhaber und Chief Commercial Officer von MYI Entertainment) Luca Hartmann ist 30 Jahre alt, hat an der Universität St. Gallen sowohl seinen Bachelor in Betriebswirtschaftslehre als auch seinen Master in Business Innovation abgeschlossen. Seit 2017 und kurz nach deren Gründung ist Luca bei MYI Entertainment tätig, wo er zunächst ein Praktikum zwischen seinem Bachelor- & Masterstudium absolvierte. Als leidenschaftlicher Gamer konnte er hier sein Hobby mit dem Beruf verbinden und entschied sich am Ende des Praktikums, langfristig bei MYI Entertainment zu bleiben. Mittlerweile ist er Mitinhaber und Chief Commercial Officer des Unternehmens. MYI Entertainment ist mit rund 35 Mitarbeitenden eine der führenden Full-Service Agenturen für e-Sports und Gaming im deutschsprachigen Raum. Mit einem umfassenden Angebot, das Beratung, Kommunikationsstrategien und Eventorganisation umfasst, unterstützt MYI Entertainment Marken dabei, die Zielgruppe der Gamer:innen zu begeistern. Zu den Kunden der Agentur gehören namhafte Brands wie Red Bull, Roche und Fisherman's Friend.   Themen  Mit Luca Hartmann (Mitinhaber und Chief Commercial Officer von MYI Entertainment) habe ich in der GainTalents-Podcastfolge 371 darüber gesprochen, wie Du mit Gaming Dein Employer Branding optimieren kannst. Viel Spaß beim Reinhören. Für das sehr gute Gespräch und die vielen guten Insights zum Thema bedanke ich mich recht herzlich bei Luca. Mit Gaming das Employer Branding optimieren: Gaming kann sowohl im Recruiting als auch im Employee Management eingesetzt werden (z.B. zur Gewinnung von techaffinen Talenten oder Talenten aus der Gaming-Welt) ca. 27 Millionen Menschen spielen mehr als einmal pro Jahr Videospiele in Deutschland!!! Junge Zielgruppe für Berufsausbildung, aber nicht nur!!! Durchschnittsalter von Gamer:innen ist 40 Jahre - Tendenz steigend (große Bandbreite in der Zielgruppe) Gaming kann entlang der gesamten Candidate Journey (von Awareness bis Action) in der Talentgewinnung eingesetzt werden Gaming spezifische Kanäle (Youtube, Twitch, etc.) können für Arbeitgeberwerbung und Recruiting genutzt werden Einbindung über Display-Adds im Game (z.B. an Gebäuden oder auf Schildern entlang einer Straße) - Achtung: viele Gamer nutzen Add-Blocker für browserspezifische Adds - daher macht das nicht unbedingt Sinn. Display-Adds können nicht geblockt werden! unternehmensspezifische Welten oder Challenges können heute im Game programmiert und gespielt werden (z.B. Konfiguratoren für Produkte (für Fortnite ist das für das Unternehmen kostenlos, es kann sogar zu Zusatzeinkünften für das Unternehmen führen, die die Ausgaben fürs Employer Branding refinanzieren!) hinsichtlich der Employee Journey können mehrere Ansätze gewählt werden: Achtung: bringt bei Euch im Unternehmen mal in Erfahrung, wer alles gerne Games spielt - ihr werdet überrascht sein, wie viele das sind! Teamevents wie z.B. digitale Escape Rooms oder Gaming-Events für interessierte Personen im Unternehmen eSport-Angebote im Office (Gaming-Räume, Gutscheine für den Kauf für Games, etc.) oder auch virtuell (kann auch von zu Hause genutzt werden) Gaming-Community im Unternehmen etablieren und dann gemeinsam auf Game-Conventions gehen, um dort neue Talente zu gewinnen Externe Hilfe über Gaming-Influencer (können auch Micro-Influencer sein) - Netzwerk diesbezüglich aufbauen und situations- und aufgabenspezifisch anpassen - Achtung: erfordert ein höheres fünfstelliges Budget bei Top-Influencern! Empfehlungen für Unternehmen und Employer Branding-Verantwortliche: Mindset öffnen für Gaming und die Gaming-Zielgruppe (Gamer:innen sind nicht nur Nerds) zieht immer Gaming-Experten für die Umsetzung einer Strategie hinzu (externe Hilfe beanspruchen) von innen nach außen denken: nicht nur nach außen kommunizieren, sondern auch intern leben (Community aufbauen und als Sprachrohr für die Außenkommunikation nutzen). Startet in der Employee Journey und verankert Gaming im Unternehmen und dann dehnt es auf die Candidate Journey aus!   #employerbranding #gaming #GainTalentspodcast   Shownotes Links - Luca Hartmann LinkedIn:      https://www.linkedin.com/in/lucahartmann/ LinkedIn MYI: https://www.linkedin.com/company/myi-entertainment/ Webseite:     https://myientertainment.com/   Links Hans-Heinz Wisotzky: Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Buch: https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Ever wondered how the intricacies of customer, employee, and user experiences are woven together to create a seamless shopping journey? On this episode of Experience Action, we unpack the delicate balance between CX, EX, and UX, demonstrating how each element influences the other and ultimately shapes your brand's success. We'll dive into the essence of customer experience, every interaction from the first point of contact to fostering long-term loyalty. The focus then shifts to employee experience, emphasizing the need for a supportive environment that boosts productivity and retention. We also touch on user experience and its role in ensuring that products are both usable and satisfying.Get ready to explore the strategic pathways to crafting an exceptional customer experience with actionable insights from service blueprinting to technology integration. Discover how to identify and alleviate customer pain points, enhance employee tools and processes, and ensure that technological solutions support smooth interactions. You'll also hear about the importance of aligning teams and thinking proactively to maintain synergy, as exemplified by leaders like Peter. By fostering collaboration and empowering teams, you'll learn to not only meet but exceed customer expectations, driving higher satisfaction and better referrals. Join us for a compelling discussion on elevating your organization's customer-centric strategies.Resources Mentioned:Customer​​ Service Blueprinting [LinkedIn Learning Course] -- bit.ly/lilblueprintExperience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization's unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation.Explore the power of storytelling. By sharing such impactful customer stories, you can humanize your customer experience strategy and underscore your organization's core values. Whether it's hosting virtual panels, organizing fireside chats, or simply treating your team to lunch, discover countless ways to make CX Day unforgettable and shine a spotlight on the dedication of CX professionals worldwide.Join the 2024 CX Day global celebration on Tuesday, October 1st. (https://www.cxpaglobal.org/get-involved/cxday)Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation as Jeannie Walters answers a question from former Crack the Customer Code podcast partner and current friend Adam Toporek about the transformative power of AI on the employee experience. Gain insights into how AI can boost efficiency, sharpen decision-making, and foster personalized skill development. You'll hear stories about the good, the bad, and the ugly, as we navigate the potential for role displacement and the crucial need for leaders to focus on reskilling and upskilling their teams.We'll also dive into the ethical maze of AI integration, especially its impact on remote work environments. From concerns about surveillance and privacy to the irreplaceable value of human empathy in customer and employee interactions, listen in as we discuss strategies to support employees who may feel anxious about AI and automation, and how to create moments that make them feel truly valued. Packed with practical tips and forward-thinking strategies, this episode is a must-listen for anyone interested in the future of work.Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In the competitive casino industry, your employees are your secret weapon to success. By mapping out the employee journey and aligning it with your brand, you can create a passionate, engaged workforce that delivers exceptional guest experiences. By prioritizing your employees, you'll not only boost morale and retention but also elevate your casino's brand and drive revenue growth. Learn more at www.jcarcamoassociates.com/. Get insights delivered to your inbox: www.jcarcamoassociates.com/casino-mark…newsletter/ Join the most effective casino marketing training. https://casinomarketingbootcamp.com/

Unlock the secret to ensuring your customer-facing employees are as invested in your customer experience vision as you are! As your trusted guide, Jeannie Walters is delving into the critical strategies you need to align your frontline team with the customer experience goals that your C-suite has already embraced. We'll dissect the challenges, pinpoint the missteps, and celebrate the successes that come from elevating your brand ambassadors—those who have the power to make or break your customer relationships.This episode is a goldmine of practical solutions, from the power of clear communication to the magic of recognizing small victories. Jeannie shares how to debunk myths within the workplace and inspire innovation among your employees. Get ready to transform your customer experience mission from mere words into actions that resonate throughout every layer of your company culture. So, tune in, take notes, and let's start building that momentum together!Resources Mentioned:Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbookDownload the free CX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Unlock the transformative power of a finely-tuned onboarding process this week with me, Rhonda Delaney – your People Gardener – as we dissect the art of nurturing relationships within your business. We're not just talking about a hearty welcome; it's about fostering connections that last and ensuring your team feels as much a part of your brand's journey as you do. Imagine the difference when every employee is seen, heard, and valued – that's the environment we're aiming to cultivate. I'm rolling out an invaluable onboarding checklist, revealing the subtle nuances of 'soft ghosting' in professional settings, and discussing how to genuinely embody your company's values in every interaction.This episode isn't just about the blossom of new beginnings; it's also an invitation to join an exclusive community where growth is the collective goal. By subscribing and downloading the Raving Fans Society app, you're stepping into a space buzzing with resources, coaching, and insights from quarterly guest speakers laser-focused on small business and leadership excellence. Whether it's through the free materials or the comprehensive paid membership, this is your greenhouse for growing not just a business, but a community where each member is a thriving part of your ecosystem. Join us, and let's cultivate a garden of raving fans together.

As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let's embark on an insightful exploration of CX in the live entertainment industry. In this episode, we tackle the challenge of crafting those electrifying moments that leave audiences craving more and performers feeling right at home. From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand's unique story even before the moment tickets are purchased. Tune in as we elevate the conversation from customer service basics to a comprehensive understanding of what truly makes an event unforgettable.Resources Mentioned:Customer Journey Mapping Workbook -- bit.ly/cjmworkbookCustomer Interview Guidebook -- bit.ly/ciguidebookCX Mission Statement Workbook -- bit.ly/cx-mission-workbookLearn more about CXI Ground School™ and CXI Flight School™ -- cxiflightschool.comExperience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let's transform the frontline of your business into a powerhouse for customer loyalty. On this episode of the Experience Action Podcast, we're tackling a golden question: How do we get our customer-facing employees just as invested in the customer experience as we are? You asked, and now I'm delivering a treasure trove of strategies that catapult customer buy-in from a wishful thought to a tangible reality.Listen up as we explore how to effectively communicate the 'why' behind your customer experience goals, aligning your team with the company's vision and their pivotal role within it. We'll navigate through the creation of a 'Service Code', the impact of ongoing training, and the amazing power of recognizing and rewarding those who go above and beyond for customers. This isn't about ticking boxes; it's about empowering your team to be the best for your customers. Together, we'll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success.Resources Mentioned:Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbookArticle: How a Service Code Empowers Employees to Deliver Exceptional Experiences -- experienceinvestigators.com/customer-centric-culture/customer-experience-service-code/Learn more about CXI Flight School™ -- cxiflightschool.comExperience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Willkommen zu einer besonderen Folge meines Podcasts, in der wir das Thema Fachkräftemangel & Employer Branding aus der Perspektive einer Kommunikationsexpertin beleuchten: Vera Viehöfer. Als CEO der genokom Werbeagentur GmbH und renommierte Dozentin an der International School of Management (ISM) ist Vera nicht nur in der Theorie, sondern auch in der Praxis tief im Thema verankert. Ihre Erfolge, darunter die Auszeichnung mit zwei BrandEx-Awards, zeugen von ihrer Fähigkeit, Theorie in preisgekrönte Praxis umzusetzen. In dieser Episode tauchen wir in die Welt des Employer Brandings ein, diskutieren aktuelle Herausforderungen für mittelständische Arbeitgeber und erforschen, wie eine starke Arbeitgebermarke und Führung in der Talentgewinnung und -bindung den Unterschied machen kann. Vera teilt ihre Einsichten zu den entscheidenden Phasen der Candidate und Employee Journey, der Rolle der Führung im modernen Arbeitsumfeld und den Trends, die die Zukunft der Arbeit prägen werden. Mit konkreten Lösungsansätzen und Erfolgsfaktoren für ein identitätsbasiertes Employer Branding bietet diese Episode wertvolle Anregungen, wie mittelständische Unternehmen ihr Employer Branding strategisch weiterentwickeln können. Diese Episode ist ein Muss für alle, die verstehen wollen, wie strategische Kommunikation und ein engagiertes Team zusammenkommen, um in der heutigen Arbeitswelt erfolgreich zu sein. Begleiten Sie mich und Vera Viehöfer auf einer inspirierenden Erkundungstour, die Licht in das dynamische Feld des Employer Branding bringt. **Neugierig geworden? Tauchen Sie tiefer ein!** - Mehr über Vera, die Genokom und ihre Agenturleistungen: https://geno-kom.de - Für frische Ideen und strategische Impulse rund um Employer Branding, besuchen Sie gern [meinen Blog](https://corinna-pommerening.de/blog/?e-filter-43f61b9-category=employer-branding) – Ihr Sprungbrett zu einem unwiderstehlichen Arbeitgeberimage!

Ever felt like you're walking a tightrope trying to satisfy high-maintenance clients while keeping your team's spirits high? You're not alone, and in this episode, we're tackling that very challenge. Prepare to unlock the secrets of preempting client anxiety with proactive communication, and discover how a Customer Experience Mission Statement can become your North Star, guiding every client interaction to reflect your company's core values. We'll reveal how to navigate the customer journey with foresight and finesse, ensuring that your clients feel heard, valued, and—most importantly—cared for without draining your precious resources.Then, we switch gears to celebrate the heartening bonds we forge with our clients. It's a deep dive into the art of empathy, where compassion meets curiosity, creating partnerships that are more than just business transactions—they're collaborative adventures. And yes, we even touch on our first 'bleep' moment, a candid question that opens up a treasure trove of insights. This episode is an invitation to reflect on your approach to client relationships and to enhance the way we all craft exceptional experiences. So, buckle up, and let's embark on this enlightening journey together. Remember, your questions at askjeannie.vip are the fuel that keeps our conversations engaging, and for that extra bit of guidance, don't forget to visit experienceinvestigators.com.Resources Mentioned:Experience Investigators Learning Center -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Sophie Wade is a work futurist and strategist, workforce innovation specialist, keynote speaker, and host of this show. She is an author and authority on the Future of Work, and a course instructor with over 0.5 million LinkedIn Learning learners on Gen Z, empathy, and Future of Work skills. Sophie shares three key pathways for 2024 and decisions to make to move forward successfully. She describes the human-centric system of modern work, highlights the guiding work/LIFE principles, and recommends learning the fundamental practices.       TAKEAWAYS   [01:29] Sophie predicts what will significantly impact your company's outcomes this year.   [02:19] You have noticed some of the new era's defining characteristics—such as how customers are reacting and how tasks are changing.   [03:59] This year, figure out what works for your company, not wait to see what others do.   [04:41] High-performing companies that have embraced modern work are demonstrating the principles and fundamental practices.   [06:09] During turbulent conditions, emphasize cohesive principles of modern work internally—Learning, Intention, Flexibility, and Empathy.   [07:53] The meaning of work/L.I.F.E equilibrium.   [08:17] Is your company equipped for the new digital rules of engagement?   [09:10] Sophie predicts three roads ahead in 2024 and explains the choices and challenges.   [11:49] Using workplace policies to explain CEOs' (lack of) commitment to modern work.   [13:39] The difference between conceding to a policy compared with committing to it.   [15:49] What strategic framework applies to modern work?   [16:28] Starting with target customers and their needs to ensure everyone understands them and is aligned.   [18:59] Discovering and assessing your Customer Journey and how to make meaningful improvements.   [20:12] The importance of the complementary Employee Journey.   [21:17] Evaluating and upgrading all stages of the Employee Journey.   [22:15] The long-term benefits of shared values and deeper connections throughout your business ecosystem.   [24:27] How does a human-centric system and an emphasis on talent change outcomes for your business?   [25:24] The fundamental practices of modern work.   [26:55] Survey data from workers providing important intelligence for decision-making and progress.   [28:13] Weighting historical and recent data in the current environment.   [29:19] Balancing old and new inputs, making measured decisions, using data, logic and reasoning.   [30:40] Which path will you to commit for 2024 keeping work/LIFE principles top of mind?       RESOURCES   Sophie Wade on LinkedIn   Sophie's company website Flexcel Network   Sophie's book “Empathy Works: The Key to Competitive Advantage in the New Era of Work”   Sophie's book “Embracing Progress: Next Steps for the Future of Work”       QUOTES   “The essence of modern work can be captured in four core principles that are relevant for any ecosystem, organization, team and individual. These are: Learning, Intention, Flexibility, and Empathy.”   “The Employee Journey is the “yin” to the Customer Journey's “yang””. “The human-centric approach is applicable all along your supply chain as extensive ripple effects potentially impact everyone's revenues and future growth possibilities.” “Tech is a given. Talent is a gift.”   “Right now, recent data is often most relevant and reliable for projecting out the possible pathways.”   “Our habit as humans, our instinct, is to invent and innovate, to continue our evolutionary path forward, to learn from disruptions and gain from turbulent disconnection to make jumps and leaps forward—which aren't necessarily comfortable at first. “

Do you know of a leader who worked with the same team of people for 12 years? Russel Lolacher achieved that feat. In this interview, Russel reveals exactly what he did to create the environment that caused every person to want to stay and give their best effort. You'll learn valuable strategies that you can implement immediately with your own team. Russel is an international speaker and the founder and host of Relationships at Work Podcast.  It's the leadership guide to creating a workplace we love. On his show, Russel digs into timely and relevant topics with global experts on how to be better leaders and create healthy workplace cultures.  He's held successful leadership and communication roles for almost 25 years, retaining one team for almost 12 years. Russel's work and expertise in building employee and customer trust has been recognized on international stages and in multiple publications. He's been named 4 times  as a Top Thought Leader by the International Customer Management Institute (ICMI). You'll discover: Why Russel uses Air, Land, and Sea to describe the 3 levels of awareness that leaders must haveHow Russel created a psychologically safe work environment for his teamWhat's missing in most organizations after the onboarding process, to complete employee's journey with an organizationThe long-term impact of poor leadership on people, even after they leave the organizationKey take-aways Russel has learned from the guests on his podcastCheck out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedInFollow Meredith on TwitterDownload the free ebook Listen Like a Pro

Joris Luijke, CEO at Pyn, joined us on The Modern People Leader.   We talked about why “Employee Experience Design” has been getting more attention this last decade, how hard it is to be a Chief People Officer right now, and two ways information management is becoming easier to handle. ---- This episode was brought to you by Pyn. Get access to their FREE Employee Journey Designer here. ---- (2:11) Good news stories (6:56) Joris is a Chief People Officer turned HR Tech CEO (9:37) He didn't intend on being an entrepreneur (12:39) One of his ideas as an HR leader that totally flopped (14:43) What Pyn does (17:21) Why we should be jealous he gets to work at Pyn (20:55) The focus on “Employee Experience Design” is getting way more serious (25:34) The advancements of AI in the workplace (36:09) How hard it is to be a Chief People Officer right now (39:31) The information management is a big challenge for People Leaders (42:47) Targeted communications is about sending less communications and not more (46:56) Two ways information management is getting a little bit easier (50:56) How to selling something like Pyn to your CFO (55:33) The Employee Journey Mapper (58:46) Rapid Fire Questions (1:04:53) A message from Pyn ----

Are your part-time employees delivering the customer experience you want? They can be! In this episode, Jeannie Walters shares actionable strategies to help your part-time workforce understand the importance of a top-notch customer experience. From fostering a culture of customer feedback to implementing a Service Code, she guides you through the process of aligning your customer service with your overall customer experience mission.Have you ever wondered what makes a customer feel valued and cared for? Hear how to integrate your customer experience standards into your hiring, onboarding, coaching, and performance reviews, ensuring that your team knows exactly what is expected of them.Tune in to discover how you can transform your part-time workforce into customer experience superstars. Trust us, you don't want to miss this one!Resources Mentioned:What's a Service Code and How Do We Use It? [Experience Action Podcast] -- experienceactionpod.com/2092963/12581385Experience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

❔"Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like? What measurements should we be looking at?" How do we define success?"❔Performance reviews can be rough from both sides of the table. They are often full of assumptions and expectations. However, these hard conversations are necessary. Jeannie Walters suggests that first you must look at what it means to be a customer experience professional in your organization. The answer will vary depending on your job description and your organization's customer experience goals. Speaking of goals, three critical areas for any performance review are values, mission, and alignment. We dive into each in this episode. Tune in to hear about defining customer experience success and measurements to explore.Resources Mentioned:SMIRC Goals Checklist -- bit.ly/smirc-checklistCX Mission Statement Workbook -- bit.ly/cx-mission-workbookCX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this insightful discussion with Gino, renowned customer experience expert Joey Coleman shares some enlightening thoughts on employee retention, engagement, and the future of work. Joey reveals how leaders can improve engagement by defining employees' roles in the future and creating a future org chart. He also emphasizes the importance of consistent one-on-one meetings with employees and the consequences of canceling these meetings. Joey addresses common misconceptions about millennials in the workforce and why blaming them for issues in the workplace is unjustified. He presents data-backed facts to debunk common myths about millennials and provides a fresh perspective on employee loyalty. Watch the full video to hear Joey's advice on leadership, his thoughts on how employers have contributed to current issues in the workplace, and his insightful recommendations on improving both employee and customer experiences. Don't forget to get his books "Never Lose a Customer Again" and "Never Lose an Employee Again" for more in-depth insights. Visit our website and Joey's (joeycoleman.com) for more resources on customer and employee experiences. Chapters: 00:00 - Intro 01:27 - Why Did You Write The Book? 04:16 - An Exemplary Company 10:02 - Joey Coleman and the 8 phases to the Employee Journey 16:29 - The Affirm Phase, A Case Study 23:07 - When Should A Company Implement the Employee Journey? 30:39 - Where Does Joey Coleman See Leaders Failing? 34:07 - Have the Times Made Worker Mentalities Change? 38:27 - Where Can You Learn More About Joey Coleman or Reach Out to Him? We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

❔"My employee experience team is on the right track, and I'm really excited about the progress we are making. I want to ensure we can continue our projects, but I'm concerned about the company budget. Do you have any tips for approaching this and staying ahead?"❔The employee experience and the customer experience are tightly linked. How do we make sure our leaders know that? In this episode, Jeannie Walters answers how we can show our leaders that investing in employee experience is a true return on investment of time, money, resources, people, etc. It all starts with having a holistic view of what employee experience really means. Then it comes down to defining our goals, defining what success looks like, and making sure we are collaborating with the very people we are trying to serve.Resources Mentioned:Employee Journey Map Template -- bit.ly/ejmtemplateCX Mission Statement Workbook -- bit.ly/cx-mission-workbookCX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode, host James Mackey and his guest Jason Radisson, CEO at Movo, delve into the evolving landscape of AI and its impact on software companies, particularly in the realms of recruitment and HR.They explore the deeper implications and discuss how it will shape the future of talent acquisition and organizational dynamics. They navigate the intricate balance between harnessing AI's capabilities while preserving the irreplaceable human connections.They tackle essential questions such as whether software companies will develop their own in-house AI products or rely on licensed solutions from a select few major providers who have mastered the intricacies of AI.The discussion touches upon the resistance to AI, the impact of bias in hiring systems, changing roles in the workplace, and the evolving relationship between humans and AI. They also discuss the evolving dynamics between large companies and startups in the AI era which raise intriguing questions about competitiveness, differentiation, and the strategies of both entities.Lastly, they debate what role regulation is going to play in slowing down AI efficiencies so that the global economy has the ability to transition employment.  1:53 Jason's background   4:47 Presenting Movo company - the AI-powered all-in-one platform for high-volume HR   9:20 Will software companies develop their own in-house AI products?10:28 What's going to happen in the future of generative decision-making16:34 Resistance to AI and automation24:43 The impact of AI on startups and big companies34:49 The future of technical talent 38:07 What role regulation is going to play in slowing down AI efficiencies Thank you to our sponsor, SecureVision, for making this show possible! Our host James Mackey Follow us:https://www.linkedin.com/company/82436841/#1 Rated Embedded Recruitment Firm on G2!https://www.g2.com/products/securevision/reviewsThanks for listening!

❔"What do you think about how the new Starbucks CEO said he'd work 4 hours a month as a barista in different stores? Is this a good move or just a PR stunt?"❔Let's talk about employee experience! So many leaders that Jeannie speaks with talk about how important it is to understand the front line. In many organizations, the higher up you get on the org chart - the less likely you are to deal directly with customers. In this episode, Jeannie talks about some significant changes that are coming from a few leaders taking steps to interact with customers directly and to understand the day-to-day efforts of front-line employees. She also discusses steps you can take to connect the C-Suite to the perspective of front-line employees.Resources Mentioned:Join the Waitlist for the CXI® Flight School -- cxiflightschool.comGet the Employee Journey Map Template -- bit.ly/ejmtemplateExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

❔Is it possible for a company to work on both customer experience and employee experience at the same time?❔One of Jeannie's core beliefs is that you can't authentically deliver a great customer experience without aligning that experience with your employee experience. Sometimes, Human Resource teams, departments and leaders are focused on process, procedure and operations, and they don't see their role as part of developing, nurturing and cultivating the right kind of employee experience. This is where customer experience best practices can really come in handy. The same best practices can help you create an amazing employee experience, which in turn will drive better customer experiences.In this episode, Jeannie talks about:- benefits of genuine employee referrals- creating a culture of collaboration- empowering employees to feel aligned with your mission- advantages of defining success in your organizationResources Mentioned:Employee Journey Map Template -- bit.ly/ejmtemplateCX Mission Statement Workbook -- bit.ly/cx-mission-workbookCX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

This episode features an interview with author and GORGEous agency founder Kara Richardson Whitely. Kara discusses the importance of body inclusivity in business and the work that her agency does to help brands attain growth and profitability in the plus-size market. She also discusses details about her memoir Gorge: My Journey Up Kilimanjaro at 300 Pounds, which will soon be a motion picture. She also shares examples of what allyship looks like when it comes to body inclusivity.   

We can't believe that HR Tech Conference was just last week! Our team is still riding high after the amazing energy at the conference and all of the great insights shared. We were excited to share a full HR Tech Conference Recap on today's Digital Meetup! Joined by Harry West, Leapgen's VP Team Leader & Customer Partner, we shared the biggest highlights, takeaways, and insights from the largest HR Tech event globally. We couldn't wait to share what we learned about the state of work and what's brewing in HR Tech! At HR Tech, I delivered a closing keynote on the HR, IT, and business skills needed to guide transformation in the Now of Work. I also shared How To Optimize the Employee Journey, during a panel with our friends at Conduent and ServiceNow. Didn't have a chance to attend my in-person HR Tech keynote or catch our weekly digital meetup LIVE? Take a listen now!

Sophie Wade is a work futurist, international keynote speaker, author, and authority on Future-of-Work issues. She is the host of the widely popular Transforming Work podcast and 450,000 learners have taken her four LinkedIn courses which cover Future-of-Work skills, empathy, and Gen Z.Sophie is the Founder and Workforce Innovation Specialist at Flexcel Network, a Future-of-Work consultancy. Sophie's executive advisory work and transformative workshops help companies futureproof their work environments and attract, engage, and retain their multigenerational and distributed talent. She helps corporations maximize the benefits and minimize the disruption in their transition to talent-focused new work environments.During the interview, we discuss…whether empathy can be learnedhow to improve results with empathyempathy in external situations and internal onesworking with employees' flexible work requestshybrid models and remote workadvice for leaders struggling with hybrid work modelsthe customer journey and the employee journeyGet in touch after the interview…Website: https://www.sophiewade.comLinkedIn: https://www.linkedin.com/in/sophie-wade-380b8Facebook: https://www.facebook.com/sophie.wade.507Twitter: https://twitter.com/ASophieWadeInstagram: https://www.instagram.com/asophiewadeRead Sophie's new book, Empathy Works: The Key to Competitive Advantage in the New Era of Work. https://www.amazon.com/Empathy-Works-Competitive-Advantage-Work/dp/1774581515Claim your free gift!We're giving away a one-year membership to the world's #1 business book summary service for leaders! Our gift will help you stay on top of the latest ideas, decide which books to read next, and engage your teams.To get your gift:Leave a rating or review on your favorite listening channel.Take a screenshot of your review.Share the screenshot on LinkedIn, and mention either “Allison Dunn” or “Deliberate Directions” and the “Deliberate Leaders Podcast”.=============Allison DunnExecutive Business CoachDeliberate Directions + Executive Business Coaching + Training Center3003 W Main Street, Suite 110, Boise ID 83702(208) 350-6551Website https://www.deliberatedirections.comLinkedIn https://www.linkedin.com/in/allisondunnPodcast https://podcasts.apple.com/us/podcast/deliberate-leaders-podcast-with-allison-dunn/id1500464675