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On this episode of Rethink Retail, host Melissa Moore chats with Liliana Scyz, Wholesale Manager at Valentino, live from the Retail Technology Show! Liliana shares her incredible 20-year journey in retail, from Harrods to iconic luxury brands. Discover how a pivotal moment led her to Oxford Said Business School, transforming her view on leadership and the power of teamwork. We explore the essence of great leadership in luxury retail, the critical role of understanding people, and how technology drives customer-centric operations at Valentino. Liliana's bold approach and commitment to continuous learning offer invaluable lessons on embracing change and overcoming fear. Join our global retail community:www.globalretailleaders.com
URGENT: Cyber Criminals Target US Retailers After UK Rampage The cyber attack wave that devastated UK retail is crossing the Atlantic. Our panel, including a former retail CEO with firsthand cyber security experience, breaks down the alarming reality of retail vulnerability. Key Moments: 0:00-1:00 - Breaking news: UK retail hackers now targeting major US brands 1:01-1:15 - Marks & Spencer, Co-op, and Harrods attack details 1:16-3:00 - Michael's shocking revelation: Only 20% of US retailers truly prepared 3:01-4:15 - Real-world experience: What happened when Joann Fabrics got serious about security 4:16-5:35 - The customer loyalty catastrophe: Why cyber attacks destroy businesses permanently 5:36-6:25 - Target 2013 and Vegas casino breaches: Long-term customer relationship damage 6:26-7:25 - Michael's warning: "Not your parents' cyber attack anymore" - recovery takes weeks, costs multiply The sobering reality that could save your business - or destroy it. This week's episode was brought to you with the help and support of the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand. #cybersecurity #retailsecurity #cyberattacks #databreach #businesssecurity #retailtech #cybercrime #retailnews #securitybreach #businessrisk #cyberthreats For the full episode head here: https://youtu.be/Qx2hUtMWmTY
Jeffrey went out with the red head Saturday night. Snitzer is locked out of the secret bathroom. Charlie tried to stick Rover with the bill at the Kevin Hart show. Harrods, high tea, and TK Maxx. Charlie talks about what he has done all weekend in London. Did Rover call his mom for Mother's day? A woman is suing her veterinary doctor after they pulled 16 of her dog's teeth and her dog died during the process. An influencer takes her Great Dane service animal on a flight. Charlie's dog gets the nervous poops. Will Duji ever get a man? Ten signs a woman might be lonely. As an adult can you order off the kids' menu? What happened with Charlie's hotel room on Friday? Popular Ohio weatherman released from his position. Finding Tom Cruise. Did JLR have fun at Mammoth on Friday night?
Harrods, high tea, and TK Maxx. Charlie talks about what he has done all weekend in London. Did Rover call his mom for Mother's day? A woman is suing her veterinary doctor after they pulled 16 of her dog's teeth and her dog died during the process. An influencer takes her Great Dane service animal on a flight. Charlie's dog gets the nervous poops.See omnystudio.com/listener for privacy information.
Jeffrey went out with the red head Saturday night. Snitzer is locked out of the secret bathroom. Charlie tried to stick Rover with the bill at the Kevin Hart show. Harrods, high tea, and TK Maxx. Charlie talks about what he has done all weekend in London. Did Rover call his mom for Mother's day? A woman is suing her veterinary doctor after they pulled 16 of her dog's teeth and her dog died during the process. An influencer takes her Great Dane service animal on a flight. Charlie's dog gets the nervous poops. Will Duji ever get a man? Ten signs a woman might be lonely. As an adult can you order off the kids' menu? What happened with Charlie's hotel room on Friday? Popular Ohio weatherman released from his position. Finding Tom Cruise. Did JLR have fun at Mammoth on Friday night?See omnystudio.com/listener for privacy information.
Harrods, high tea, and TK Maxx. Charlie talks about what he has done all weekend in London. Did Rover call his mom for Mother's day? A woman is suing her veterinary doctor after they pulled 16 of her dog's teeth and her dog died during the process. An influencer takes her Great Dane service animal on a flight. Charlie's dog gets the nervous poops.
In this episode of the Cyber Uncut podcast, David Hollingworth and Daniel Croft discuss Meta's newly launched AI that will be powered by Facebook, DeepSeek is back in the news, a horror week of hacks for some massive UK retail chains, LockBit, and the wonderful day and night that was last week's Australian Cyber Summit and Australian Cyber Awards. Hollingworth and Croft begin by talking about the latest in artificial intelligence news, with Meta announcing it will be building its next AI based upon information shared on the social network by its users, and China's revelations that it will be using DeepSeek to help develop its next generation of fighter aircraft. The pair then run down the week in cyber crime, with ransomware gang DragonForce potentially being behind a string of disruptive attacks on some big UK retailers, including Harrods and Marks & Spender – and maybe even behind hacking once dominant ransomware giant LockBit. Hollingworth and Croft also discuss Spectrum Medical Imaging's continuing investigation into its January data breach. The pair wrap things up with a recap of the Australian Cyber Summit and Australian Cyber Awards, held last week. It was a great day and night. The two journalists talk about the importance of giving something back to Australians' network defenders and quality of content presented during the day. Enjoy the podcast, The Cyber Uncut team
In this episode of the Cyber Uncut podcast, David Hollingworth and Daniel Croft discuss Meta's newly launched AI that will be powered by Facebook, DeepSeek is back in the news, a horror week of hacks for some massive UK retail chains, LockBit, and the wonderful day and night that was last week's Australian Cyber Summit and Australian Cyber Awards. Hollingworth and Croft begin by talking about the latest in artificial intelligence news, with Meta announcing it will be building its next AI based upon information shared on the social network by its users, and China's revelations that it will be using DeepSeek to help develop its next generation of fighter aircraft. The pair then run down the week in cyber crime, with ransomware gang DragonForce potentially being behind a string of disruptive attacks on some big UK retailers, including Harrods and Marks & Spencer – and maybe even behind hacking once dominant ransomware giant LockBit. Hollingworth and Croft also discuss Spectrum Medical Imaging's continuing investigation into its January data breach. The pair wrap things up with a recap of the Australian Cyber Summit and Australian Cyber Awards, held last week. It was a great day and night. The two journalists talk about the importance of giving something back to Australians' network defenders and quality of content presented during the day. Enjoy the podcast, The Cyber Uncut team
Brits face empty shelves and suspended meal deals as cybercriminals hit major high street retailers, and a terminated Disney employee gets revenge with a little help with Wingdings. Plus Graham challenges Carole to a game of "Malware or metal?", and we wonder just happens when you have sex on top of a piano?All this and more is discussed in the latest edition of the "Smashing Security" podcast by cybersecurity veterans Graham Cluley and Carole Theriault.Plus! Don't miss our featured interview with Jon Cho of Dashlane.Warning: This podcast may contain nuts, adult themes, and rude language.Episode links:Why is the M&S cyber attack chaos taking so long to resolve? - BBC News.M&S 'had no plan' for cyber attacks, insider claims, with 'staff left sleeping in the office amid paranoia and chaos' - Sky News.Hackers target the Co-op as police probe M&S cyber attack - BBC News.Harrods latest retailer to be hit by cyber attack - BBC News.Alleged ‘Scattered Spider' Member Extradited to US - Krebs on Security.British 'ringleader' of hacking group 'behind M&S cyber attack' fled his home after 'masked thugs burst in and threatened him with blowtorches' - Daily Mail.Incidents impacting retailers – recommendations - NCSC.Ex-Disney employee gets 3 years in the clink for goofy attacks on mousey menus - The Register. United States of America V Michael Sheuer - Plea Agreement - US District Court PDF.At 99, David Attenborough shares strongest message for the ocean - Oceanographic magazine.Smashing Security merchandise (t-shirts, mugs, stickers and stuff)Sponsored by:Dashlane - Protect against the #1 cause of data breaches - poor password habits. Save 25% off a new business plan, or 35% off a personal Premium plan! Vanta – Expand the scope of your security program with market-leading compliance automation… while saving time and money. Smashing Security listeners get $1000 off!Material - Email security that covers the full threat landscape – stopping new flavors of phishing and pretexting attacks in
In this 30‑minute episode, Jon and Lewis unpick the coordinated ransomware wave that struck Britain's high‑street giants. They trace the attack chain that emptied Co‑op shelves, froze M&S online orders and attempted, but failed, to extort Harrods.Lewis takes a look at Amazon's latest generative‑AI arsenal: Amazon Q's new developer‑first agents, the multimodal Nova Premier family running on Bedrock, and AWS's landmark decision to let any SaaS vendor list in Marketplace regardless of where the software runs, a direct play to become the app store for the whole cloud economy. Finally, they ask whether enterprises can really keep their data out of Google's AI engines.Hosts:https://www.linkedin.com/in/jonathanshanks/https://www.linkedin.com/in/lewismarshall/
In the latest Security Sprint, Dave and Andy covered the following topics:Warm Open:• (TLP:CLEAR) WaterISAC – EPA: National Security Information Sharing Bulletin - Q2 2025• REGISTER NOW! WaterISAC's 2025 H2OSecCon! Happening virtually Tuesday May 20th from 11am-5pm ET. Learn more and register here! • Crypto ISAC Expands Leadership Team to Support Next Phase of Industry Collaboration and Operational Scale & Crypto Hacks and Scams Hit $364M in April, Says CertiK• Continuity Planning: Conducting Tabletop Exercises; Facilities teams need to participate in Tabletop exercises to prepare for emergency events and situations. Main Topics:Physical Security• Brazil police thwart bomb attack on Lady Gaga concerto Two Arrested in Plot to Bomb Lady Gaga's Rio Concert• Florida Man Arrested in Foiled Mass Shooting Plot – Church Listed Among Targetso Arrest in Florida reveals love link, conspiracy between man and Wisconsin school shootero Loxahatchee man linked to WI school shooter accused of 7 mass shooting threats• Eight arrests in connection with two separate terrorism investigations o UK Met: Five arrested as part of Counter Terrorism Policing operationo UK Met: Three people arrested as part of Counter Terrorism Policing operationo ‘Iranian terror attack' foiled with hours to spare; Authorities feared attack on ‘specific premises' was imminent as seven arrested• Teen Arrested In German Synagogue Attack PlotSevere Weather• NOAA: Hurricane Prep: social media (English). The Hurricane Preparedness Week Social Media Plan.• Monster quake could sink swath of California.o Tsunami Warning Issued After Huge Earthquake Off Argentinao Earthquake of magnitude 5.83 strikes La Rioja Province, Argentina, GFZ saysCybersecurity• Q1 Ransomware Report: The organizational structure of ransomware threat actor groups is evolving before our eyes.• Surefire Cyber: Ransomware Threat Evolution Q1 2025• Retail Ransomware Attacks Claimed by DragonForce:o Incidents impacting retailers – recommendations from the NCSCo Co-op cyber attack affects customer data, firm admits, after hackers contact BBCo Co-op confirms data theft after DragonForce ransomware claims attacko DragonForce Ransomware Gang | From Hacktivists to High Street Extortionistso DragonForce Ransomware Cartel attacks on UK high street retailers: walking in the front dooro Marks & Spencer breach linked to Scattered Spider ransomware attacko NCSC statement: Incident impacting retailerso Luxury store Harrods is latest retail victim of cyber attackers o Harrods is latest British retailer to be hit by cyber attacko UK Retailers Co-op, Harrods and M&S Struggle With Cyberattackso Harrods the next UK retailer targeted in a cyberattackQuick Hits:• Hello 0-Days, My Old Friend: A 2024 Zero-Day Exploitation Analysis • FBI PSA: Threat Actors Use "Swatting" to Target Victims Nationwide, April 29, 2025• TLP CLEAR FBI FLASH Phishing Domains Associated with LabHost PhaaS Platform Users (PDF)• With Love, From North Korea…
Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter or Bluesky for your chance to win the books that have been mentioned in this podcast.Competition ends on 21st May 2025. The winner will be contacted via Bluesky. Show references: Museum Wales website: https://museum.wales/Big Pit National Coal Museum: https://museum.wales/bigpit/Catherine Pinkerton LinkedIn: https://www.linkedin.com/in/catherine-pinkerton-b1905a110/Catherine Pinkerton is the Group Retail Manager at Amgueddfa Cymru - Museum Wales.Having worked in senior management positions for some of the high street's most recognisable brands such as Harrods, Selfridges, Dior and Guerlain to name but a few, Catherine spent 20+ years in London building her management career. Catherine is now the Group Retail Manager for Amgueddfa Cymru (Museum Wales). She is responsible for the management of all aspects of retail operations and development, across the national museums of Wales. Catherine is currently leading on a transformation project to create immersive retail experiences in each of the museum shops, reflecting the visitor experience and collections of each of the varied museums.Guests Also Featured in This Episode:Anya Kirkby, Freelancer - Anya Kirkby Ltd – Product Development and Graphic Design anyakirkby@gmail.comArantxa Garcia, Freelancer - Exibeo VM Creative Studio – Shop Design and Visual Merchandising Arantxa@exhibeovm.co.ukNia Elias, Director Relationships and Funding, Amgueddfa Cymru nia.elias@museumwales.ac.ukGuy Veale, Freelancer – Freelancer - Sound artist/designer - gbveale@gmail.comAmy Samways, Shop Supervisor, Amgueddfa Cymru - amy.samways@museumwales.ac.ukKate Eden, Chair, Amgueddfa Cymru - Members of Board | Museum Wales Transcriptions: Paul Marden: Welcome to Skip the Queue. I'm your host, Paul Marden. So today you join me on the top of a mountain in Blaenavon in Wales at Big Pit, the National Mining Museum. I'm here today for a really special event. I've been invited to the opening of Big Pit's new Museum Retail experience, which is a programme of work that's being done by the Museums Wales Group to improve the sense of place and the sense of feeling for what could be a blueprint for the rest of the group. We're going to be joined by a number of different people that have taken part in the project and without further ado, let's get started on our tour of Big Pit. Catherine Pinkerton: Morning, everybody. Hello, welcome. It is my absolute pleasure to welcome you all today and I know there's been a lot of you'd have travelled far and wide, so thank you so much for your time. I really appreciate you coming to see the amazing store that we've created and I hope you love it. We're just going to cut the river now. Paul Marden: First up I've got Catherine Pinkerton, Group Head of Retail at Museum Wales. Catherine, welcome to Skip the Queue. Catherine Pinkerton: Thank you very much. Thank you so much for having me. Paul Marden: Absolute pleasure. And this is a corker of an episode. I think everybody is going to be really interested in finding out about the retail, the gift shop experience that you guys have introduced at Big Pit and then you're going to go wider into. Into Museums Wales. This is a really weird episode because you and I are recording the morning after the day before. So yesterday was the big launch event and I was with you at Big Pit and I've met lots and lots of people and we're going to cut to them throughout the episode and hear from those people that were taking part in the project. But you and I have got the benefit of having enjoyed yester today's event and we can look back on what that experience was like and talk a little bit about the project. Paul Marden: Before we do that, I think it would be really lovely for you to introduce yourself and tell us a little bit about Museums Wales and Big Pit specifically. Catherine Pinkerton: Absolutely. Okay. So I'm Catherine Pinkerton. So I head up all of the retail stores within Amgueddfa Cymru, which is National Museums of Wales. I've been with the museum just under three years and I'm good that Cymru hosts seven sites. It's an incredible establishment to be part of and I think, you know, coming from a very commercial background, this is very different for me, but I think it's given me lots of insights into bringing kind of. Lots of. Kind of different skill sets, I guess, to this cultural sector. I think when I first initially joined Amgueddfa Cymru, there were lots of challenges. And that's not to say that we still have those challenges as they are in many of our museums. And I think coming from a retail background, it's. It's looking at something that's not. That's commercial, Paul.Catherine Pinkerton: That's key. But actually, how can we make it very collection and story based on our amazing assets that we hold within our museums? And I think that I felt was probably the biggest thing that was missing because I thought we've got these amazing exhibitions, these amazing collections, amazing, you know, opportunities, and how are we putting that into the retail structure and how do we offer that to us, you know, to our visitors? And I think. I think sometimes it may be. Have forgotten that you go around these amazing spaces and it's very based on that visitor focus and how can we make that visitor feel very happy and engaged. But actually the end part of that process is nearly always coming through, exiting through the retail space. Right. Catherine Pinkerton: And if they've had this amazing opportunity to go and, you know, a lot of investment in these amazing spaces, and then they come through that retail space which has some elements, but not all of what our collections hold, there's a confusion there. You know, that end piece. And for me, customer service and visitor experience is absolutely key to how they. How they finish and how they end their day. And if they're ending their day with something, oh, okay, I'll just have a magnet then. Because there's nothing really else here. Yeah, that pains me. That really hurts me. I think, come on, guys, we can do better than this. We are in an element of. We have our own assets, our own elements to be able to kind of display that. Catherine Pinkerton: And I think very much it would be very easy and to take the kind of easy road of having, you know, let's. Let's pop a dragon on a mug and yeah, we're a Welsh museum. No, we're not. We have assets here. We have beautiful exhibitions, we have beautiful spaces. And actually looking from further afield into. In terms of an emotional connection. And I think, you know, for me, from all of my past kind of previous work, I'm working with Amgueddfa Cymru. It's probably been the most challenging to get perhaps senior management to understand a crazy way of Catherine Pinkerton working into a. What's emotional retail? What does emotive selling mean? This lady is crazy. What's she talking about? But actually, it's really basic, isn't it? Catherine Pinkerton: Because for me, if I take my daughter or my husband to any kind of day trip, I want to take something emotional that I've connected with home with me, and that's so simple. But actually, sometimes it's not thought about in that way. And, you know, for me, I'm all about the emotional connection. And I think we put so much investment in curatorial teams to kind of give that to our visitors. We need to end that. That end part is so important for them to finish, you know, that journey with that emotional connection that they can take home as a souvenir. So, yeah, I've probably said more than I needed to there, Paul, but.Paul Marden: Absolutely. So I think you're capturing the need to curate the. The ending experience because, you know, the nature of. The nature of people's memory is they remember the beginning and they remember the end and the bit that is in the middle is hugely important to the storytelling experience they have whilst they're at the attraction. But if you don't end on a high, then their emotional connection to you and the space and the stories they've heard is not going to be as impactful for them. Catherine Pinkerton: Absolutely, totally agree. I think it's really key, and not just in the kind of, you know, the cultural sector, but in any sector, really. I think it's really important that connection is instant, really, because that is what you need to. That's the hook, isn't it, of getting that person, you know, and. And actually understanding what the visitor needs. I mean, it's very easy for me to say on a personal level, I'd love to have this collection of products within the shop, but actually, that's not what data tells us. That's not what our demographic tells know, you know. And they are the ones that are important. Our local communities, our demographic is key for us to be successful. Paul Marden: You know, so one of the things that I took from yesterday was the importance that you were moving away from being just any other generic Welsh gift shop to being a gift shop associated with the place. Yeah, that. That's the. That was the nub of I think, what you were trying to get to how do you go about doing that? How did you make it feel so much like a gift shop? About Big Pit? Catherine Pinkerton: It's taken a process of really pulling everything back and getting under the skin, what is the detail and the personality of the site. But actually it's talking to people and being humour. And Paul, you know, I think, very much, as I say, it'd be very ignorant for me to say this is what I think will work. And that's absolutely not what we want. What we want is for the visitors to say, I really. I mean, what was really interesting, actually, is that we did quite a lot of data analysis in terms of the demographics of customers that come through our sites. But also what was really key is areas of the sites that were really kind of, you know, three key areas that they really enjoyed or they really loved. Catherine Pinkerton: And actually, one of the top ones was the pit ponies that they all love the pit ponies, they love talking about it, they love the stories that the mining team would talk about. It was a really inspiring, you know, inspirational moment for them to think, oh, my gosh, the pit ponies lived underground. This is really so, you know, I think in some respects that was probably missed in terms of our retail offer, because what we did after that is that we had a workshop with all our retail team and we almost did a little bit like a Dragon's Den effect. We said, right, these are the products that we have, right? Can you pick up out of these products, which products represent the pit ponies? Which products represent the shower rooms? Catherine Pinkerton: And actually, when you're talking to the teams in kind of a literal sense, there wasn't a lot within our retail offer that we already had. And I think it was a bit of a light bulb moment, really, for the retail team and said, “Oh, Kath. Right, I see, Yeah, I understand what you mean.” That's not represented in our retail offer. So what's represented currently was wonderful things and lots of Welsh kind of products. But actually, what. What makes that relatable to our site? And so I think what I wanted to do originally is just go on a journey and to kind of really, from a very basic stage, is understand what the site's POS was and actually understand what their personality was and what the curatorial team were trying to push forward as being their identity. Catherine Pinkerton: And I think once we got the identity, we then broke that down into themes in terms of there's pit ponies. That's a huge part of the, you know, the exhibition. The other huge part of the exhibition were the canaries. So, you know, that was something that was talked about. There's a huge story around that. And then, you know, the kind of mining history and the community was massive. And actually that element was so important to me and the retail team to make sure that we got right. Because this is history, right? And this is. I come from both my grandparents were miners. So for me it was very much a, you know, a very emotional time for me to make sure that we got it right and that it was respectfully done. Catherine Pinkerton: So that was really key in terms of how do we deliver this. That's really. That we are not stepping on people's toes. We're not profiting from something that was, you know, the strike range is very significant within what we've offered, but we really wanted to make sure that was respectful and that it was done in a tasteful way that people felt they could take a souvenir away, but know that was actually part of the exhibition. So it was those kind of areas that we really wanted to work. So once we have those themes in place in terms of what those looked like, it was then developing that and how do we develop that into an actual concept? Paul Marden: Yeah, and you've drawn in lots of people. You've already mentioned the kind of wide team that you brought in from Big Pit itself, but from the wider team in the group. Talk a little bit about what that experience has been like as a team. Who have you brought into this? Catherine Pinkerton: So originally, when we wrote the retail concept and the retail strategy, you obviously have to kind of involve quite a lot of internal candidates to be able to allow them to believe that this journey and vision is a good one. And I'm super thankful. I've got the most amazing manager, Marc Simcox. He's the head of enterprises and he is incredible. He's very commercial, but very trusting in terms of understanding what the business should look like and actually giving that freedom to say, yeah, I think this can work. Kath. So you, you go ahead and that. That's huge. Right. We're not talking about a small project here. So that firstly was great for me. And then I think having the, you know, the opportunity to be able to get some key people. Catherine Pinkerton: And Matthew Henderson we've worked with previously and we've, you know, I knew straight away, for me, Matthew Henderson has gotten. Got a very unique way of working and we work very well together. We've got quite similar kind of ways of working, but I think that development and concept phase is really key and I think it really got to the point where we just sat in a room and kind of really understood what are we trying to achieve here, how can we achieve that? And really just making it very basic in terms of the key themes. And then in terms of product development, we brought on Anya Kirkby. So she is an illustrator and a very clever lady indeed. And we have worked with lots of illustrators and lots of suppliers over the years. Catherine Pinkerton: But what we wanted something for Big Pit was to be quite different in terms of the illustration and the product development. Because what we wanted to deliver with Big Pit was something that had been my vision since the very beginning when I started with Amgueddfa Cymru. And that is, you know, going into the shop and having those guidelines, you know, pricing guidelines, information guidelines, those small details which would probably mean nothing to the average person walking through, but actually a price ticket on something that's been illustrated pains me to see, because the work that's gone on behind that is so key. Catherine Pinkerton: And, you know, for most people not understanding that a price ticket on that is so I think those details are really key, Paul, and I think she really worked stringently with me to make sure that was, was, that was kind of a massive aspect of that role. And then Arantxa Garcia, who is just the most incredible designer. She's, she's a genius in what she does. She's incredibly creative and sometimes you have to kind of pull her back and say, okay, you want this? Okay, can you deliver this rancher? Paul Marden: Yeah. Catherine Pinkerton: And what was really interesting with a rancher is that, you know, she's got a huge, amazing CV of working with lots of people within the cultural sector and designing amazing, incredible pieces. But I think were very nervous because the, the original kind of renders that she sent through to us were quite amazing and impressive. And I said, arantha, are you able to deliver this under the kind of, you know, the budget? We've got a tight budget here. Paul Marden: That's the challenge, isn't it? Catherine Pinkerton: I mean, isn't it? Paul Marden: You do not want to be paying, you don't want to be offered the picture of a Maserati when you have got a Ford Fiesta budget, do you need to know that you can afford it. Catherine Pinkerton: Absolutely. And I think with Aranta, she was very, again, super creative lady. And I think I, as soon as I saw that image, I did say to her, right, you need to deliver this now. You've, you've committed to it, Arantia, so this needs to happen. And then finally, Richard Evans, who has, is hugely respected in the cultural sector and he really supported in terms of project management and the, you know, I hate to say this, and you won't mind me saying this, but the kind of boring kind of financial Gantt charts and keeping me in line actually. Right, Cath, we haven't got a budget for that. You can't spend that. Come on, Richard, make it work. Move some things around, you know. Catherine Pinkerton: So I think that was kind of the main area and then internally, Tracy Lucas, who was kind of my right hand woman, is our operations manager within Amgueddfa Cymru and she really supported me along with Amy, the shop manager, shop supervisor to really look at the product development. So I think, you know, and I think it was really nice actually to have them on board because I think it gave an opportunity for them to see what could be. And I think, you know, definitely in terms of retail, it's been an opportunity for us to be able to say, look, this, the impossible can be possible. Catherine Pinkerton: Actually this is an amazing project and I think what was really incredible is that when we decided to work on Big Pit, the Big Pit team and all of the mining team actually just came on board, Paul, they took it on board and I think the reason why they did that is that one of the mining teams said to me, he said, kath, you know, we never get any funding here. It's always in this big cities, you know, we, the Cardiff and it's never here, you know, we're just in the middle of nowhere. And I was like, absolutely not. That is not what this is about. It's about, you know, making sure that the community in that area is solid. Catherine Pinkerton: And I think the mining industry and they're very proud of that in terms of who works there, they're incredibly proud of what they do. And so because we chose that as our first project, they were so helpful in terms of, yeah, we're going to make this work, let's make it a success. Cath, how can we do that? What do you need from me? I mean at one point we had two of the mining staff pulling one of the drums which we upcycled out of it was like a lake or, yeah, I suppose a lake with a tractor. And I was like, this is crazy. This is crazy but just amazing that these team members are willing to do above and beyond to kind of go and help and support.Catherine Pinkerton: Dwayne Smith, finally I have to mention him because he went above and beyond. He, he's an electrical engineer for Amgueddfa Cymru and no feat was kind of Too hard for him. He helped us massively. He's got a huge team of people and anything that we needed done, I'm not, you know, I'm not a trades person, so anything Trady. I was like, Dwayne, yeah, I'm on it, Kath, I'll do it. Which is great because I was like, okay, yes, that was massively helpful, but huge learning curve, Paul. I feel I've never been so excited about drums in my entire working career as I am now. Paul Marden: And I never heard of one until yesterday. But what I found interesting was you see them all the way through the underground experience. I went down in the. The cage to the bottom of the pit head, did the whole tour. You talk about these drams and the importance of them and the transportation of the coal from throughout the mine back up to the top. And then you walk into the shop and it's subtle. The way that you've blended the museum into the shop is a subtle experience. It doesn't feel, it doesn't feel crude. But you've got a dram in the middle of the workshop. Now, I know it's a real one because we talked about it yesterday and I know the pains that you went through, but it's very subtle placed in there so that it doesn't feel crude. Paul Marden: It doesn't feel like you're trying to overwork the metaphor of the mine in the shop. It's very cleverly done. Catherine Pinkerton: Oh, that's great, great, great to hear. Because that's absolutely what we did not want. And I think in terms of visual merchandising, actually, and picking up on your point there, is that it's very easy for us and this is something that we're doing in a different shop. It's very easy for us to look at some of our assets and pop them on a tote bag and say, there you go, that's done, we'll sell that. But actually, no, what can we do that's different? That's more kind of innovative? That's more creative. That is a hint or perhaps an opportunity for us to show and display something that is. Is then part of the visitors question. So when they're coming into store and they're speaking to our retail teams, they're questioning, is this a real drum? Catherine Pinkerton: You know, and that is a conversation opener, isn't it? You know, and I think Kerry Thompson, who is the curator for Big Pit, he's a really inspiring man. I could listen to him all day. And he told me lots about kind of the drums and the history of Big Pit and the strikes. He's such an interesting man, but I think having the inspiration from him allowed us to make sure that we did it not in a crude way, actually, Paul, but that it was representative of the site, but not in a way that's, I guess, too obvious, you know. Paul Marden: Look, Kath, we could carry on talking for ages, but let's cut at this point to hear about some of the voices from the team that you worked with, your internal team, some of the partners that you worked with, about the experiences that they've had on the project. Paul Marden: So let's hear from some of the internal team members involved in the project. Firstly, we have Amy Samways, the retail supervisor at Big Pit, followed by Kate Eden, the chair of Museum Wales. And lastly, Nia Elias, the Director of Relationships and Funding at the Museum of Wales. Hey, Amy, how you doing? Lovely to meet you. What's your role at the museum, Amy? Amy Samways: I'm the shop supervisor for Big Pit. Paul Marden: What have you been doing in this whole project? I guess you've been integral to the whole kind of making it all about the place. Amy Samways: Yeah, so I've worked with Anya, who did all the products for the new shop. So we walked around all the exhibitions. We did a lot of underground visits and a lot of museum visits and just put things together. I've done a lot of work before this project for the last two years to try and get things more relevant to us and not just a Welsh souvenir shop. So a lot of those products stayed and then we just expanded them then. Paul Marden: So how do you go about looking for those products that make it local to here? Amy Samways: Well, we've got a fantastic exhibition at the top of the hill. We've got obviously our ex miners and we also have a lot of events through the times as well. So this year was a lot about the strike because obviously it's the 40th anniversary and we've got a massive exhibition down in Cardiff and also there's a smaller one up year as well. So we just walked through the museum and obviously, you know that disasters are obviously a big issue. We didn't want to make a big issue about those, but obviously they need. They're part of history, aren't they? So more books. We made sure we had books around that. And as you walk through, there's a lot of signs that the staff liked as well, because a lot of our guys have been done about the new projects with those as well on. Paul Marden: So do you then go looking for local suppliers to help you with that? And where do you find those? Amy Samways: Etsy, Facebook. Paul Marden: Oh, really? Amy Samways: Yeah, a lot of them. And also online. And then we've also. Because we work with a lot of suppliers as well, I'll say we need this and then they'll say, oh, you should ask so and so, and then we'll go and ask both. Paul Marden: Brilliant. So one of the things that's really interested me this year is talking to people that are running museum retail and that kind of process that goes from you as a buyer, having an idea, what do you want? How do you stock the shop? I think is really interesting process to go through, but flip it on the other side, as a local creator, you've got your thing and you want it in the shop. How do you get it found? Well, yeah, sticking it on Etsy is something that they're going to do, but then that might help them get into the museum. Amy Samways: Even if there is something that we want. Like at the minute, we're looking for NCB soap. Paul Marden: For what? Amy Samways: NCB soap. Paul Marden: What's that? Amy Samways: It's either bright green or bright pink and they used to buy it in the canteen shop and it's just imprinted with NCB. The guides have been asking and asking for it, but we have actually found a supplier now who's going to be working on it. So that should be coming this summer. Paul Marden: Wowzers. Amy Samways: Yeah. That's really exciting for you. Paul Marden: What was the highlight? What's the one thing about this space, about the whole experience of the project. Amy Samways: That jumps out for me is seeing all the stock we've worked on and somebody actually buying it. Paul Marden: And what is it that people are picking up? What are they walking in and gravitating to? Amy Samways: Anything Big pet, really. The little enamel little mugs have gone really well. I think the wording on those are great because it says they must not be removed from the premises. So our guides are loving those. And also our retro sign, which we had for our 40th anniversary and three years ago, but we kept it because it's such a brilliant design. It was the original from 1983 and it was on the original road sign as you drove in. So we've had that recreated and that sells really well. Paul Marden: That's really interesting. So my wife with the family about 25, 30 years ago, came on a family holiday and they had the original guidebook that they picked up when they were here with the kind of the retro. Retro signage on there. Amy Samways: Yeah, we're back selling it again. Kate Eden: Yes, So my name's Kate Eden. I'm chair of the board of Amgueddfa Cymru. Paul Marden: Tell me a little bit about your involvement in this project. Kate Eden: As the board, we've been tracking the development of commercial and enterprises over the past year. Really. And really thrown our way, weight and support behind what the team has been trying to do here as a kind of flagship, really, for what we would all like the new benchmark to be across all of the seven sites of anger for Cymru. So seeing it all come together this morning has just been such a special experience. It's absolutely fantastic. I'm going to bring the rest of the board here as soon as I can so the trustees can see this and see the reaction of staff and of visitors as well, because it's a fabulous achievement and it shows us what we can do now as a national museum. Paul Marden: How well does it tie back into the original pitch at trustees? So I'm a trustee of a charity as well. The pressures that we're all under in terms of reducing funding and having to generate our own funding is so hugely important. This must be integral to the conversations that you were having as trustees. Did you have this in mind when you were signing off the agreement to spend the money? Kate Eden: Yeah. So I don't think anybody realised just how successful this could be. We'd had some mock ups and we'd had a presentation, so there was a lot of excitement and there was sort of the fledgling idea years. So we've got a sense of what it could be. But I think importantly for us, it's about that marriage of financial sustainability because it's got to wash its face, it's got to provide a working profit that can go back into the running of Big Pit here.Kate Eden: But it's got to be authentic to this place. It can't be the add on the visitor should shop that you walk through at the end. And it's a bit of a tedious thing to get back to the car park. It's got to be an integral part of the whole visitor experience in this place. And I think that's what they've achieved. Paul Marden: It's so impressive. So impressive. You know, just the structure that they've built to give you the impression of the mine in a really subtle way. The product that they've chosen, the way that they've laid out that, the shop is amazing. I think they've done an amazing job. Kate Eden: That's it. I mean, this is my local site. Paul Marden: Okay. Kate Eden: I live about three miles over the mountain there. So I bring my friends and family here. This is our go to place when I've got visitors. And I think just the way they've opened up the room, they've removed the barriers, which is really important. It's a small thing, but really important so that people feel welcome. They can walk in or they can walk ground. Paul Marden: Yep. Kate Eden: And it's. And it just feels a little bit more inclusive. It feels a bit more kind of, you know, we're here, it's easy to come and see us, you know, and spend time and then spend a little. Paul Marden: A little bit of money. Yeah. So where do we go from here as trustees? Are you fully behind rolling this out now? Kate Eden: Yeah, I mean, I think now that we've seen what we can do and the type of data that's coming through from sales, this is now the new. This is the bar. Paul Marden: Oh. So it has made a discernible difference to say. Kate Eden: So early data from Easter is really promising. Yeah. So this is the benchmark now from all of the other sites. Nia Elias: Hi, Paul. Hi, I'm Nia. Paul Marden: Lovely to meet you. Tell me about your role at the museum. Nia Elias: I am Director of Relationships and Funding. It basically means I get to work with all of the teams across the museum that work on the reputation, the reach, but also the revenue of this wonderful charity and national museum that we are. Because as well as getting funding from Welsh government, we raise our own income so it can be invested.Paul Marden: What sort of split? Nia Elias: What sort of split? So the majority of the money that comes to us does come from Welsh government because we're a public service, we're here free of charge for the people of Wales and we look after the national collection, which is over 5 million items across seven museums and a collection centre. Nia Elias: But there's a proportion then of money that we raise ourselves about sort of 30%, which is from our cafes and our car parks and the experiences that people have, and most importantly, our shops. Paul Marden: So what was the inspiration for this project? Why kick off a strategy project around the whole retail experience? Nia Elias: Well, this whole project, in essence started three and a half years ago when the museum decided that it would bring a strategy together for all of its self generated income. So that means our philanthropic income generation and through our enterprise, including our retail. And from a retail perspective, we knew that what we wanted to achieve with all of the money that we raise ourselves is that it's really rooted in the collection, because we have an amazing collection. It tells the story of Wales and it's owned by the people of Wales. Paul Marden: Right. Nia Elias: And from a retail perspective, we knew if people could engage with that and could take away something from the wonderful experience that they've had on site, that it would be something that they would want and it would make it unique that it's only possible to have here. Developing a project like this is quite challenging. You need the time, you need the teams and expertise, some of which are on your permanent team, some of which are naturally not. And also you need investment. And so by starting the thinking and the route of where we wanted to get to three and a half years ago, it meant when we had the funding and the opportunity to do so here at Big Pit, we knew exactly what to do. Paul Marden: Okay, so you. You put all of those pieces together and then came here and did the first cookie cutter stamp. But what's interesting is it's not a cookie cutter stamp, is it? This totally feels like the gift shop for this museum, doesn't it?. Nia Elias: Yeah. So we feel really strongly that we wanted the balance of knowing that you're at a National Museum Wales site, knowing that you're somewhere unique, but equally that it has a sense of a place. Because all of our seven museums together tell the holistic story of Wales, but you really get a sense of personality on all of those sites, not just from the collection and the buildings and the items, but also from the colleagues that work here as well. Paul Marden: Right. Nia Elias: They're very much a part of that in terms of the stories that they tell, their lived experiences, and we had a sense of responsibility and fun to bring that through in the shop. Not just the ambiance, but also the products themselves, so much of them, the majority of them actually, are grounded in being inspired by the collection in some way, and also has a really strong Welsh and local profit as well. What we think that will come through to our customers and visitors and guests is that because we've worked across all of the teams in the museum, so curators and people who care for the collection, our colleagues here at Big Pit, many of whom are former miners, and our colleagues front of house, it means that everybody will be able to speak about the product. Nia Elias: So as you're walking around picking things up, imagining them in your home or as gifts, our colleagues can talk about what they mean to the place. And that brings something additional that you can't really buy. Paul Marden: Yeah. There's a story to it. There's a background to it that roots it. Yeah. Lovely. For you, what's the standout experience from the whole project? What have you enjoyed the most? Nia Elias: Two things I think in terms of the way that it's been done, the fact that so many teams have worked together behind the scenes to make it happen. That means that as we want to change things or tweak things or improve things, we'll have all of the knowledge and expertise already baked in, especially learning from other suppliers who've come along and helped us. So we've got that baked in now, which is really exciting. And the second thing is that I can stand here knowing that this is the standard of a national museum that our guests and visitors expect and want to see. Paul Marden: And now let's hear from a few of the external partners that Kath brought into the project. Arantxa Garcia was the shop designer and visual merchandiser. Anya Kirkby was responsible for product development. And Guy Veal was responsible for sound design. Tell me about your involvement in the project. Arantxa Garcia: Sure. So I'm the shop designer and visual merchandiser. It's a freelance role, so. So I worked with the team, Matthew, Richard, Anne and Guy. Paul Marden: Excellent. Arantxa Garcia: So we kind of all came as part of a team and each one of us looked after different areas of the project. And my involvement was to kind of reinvent and reimagine what was already here. And the idea was to create a space that was connected to the experience and to the site itself. So we've basically ripped the space apart. We've kind of kept the structure, obviously, but we've opened up the space as well. Before the shop, it would be very separate. You'd have admissions and then you have the shop area, which meant that you were only really accessing the shop if you came to visit the site. But as a local, you wouldn't be able to come, for example. Or you could, but maybe not in such an open way. Paul Marden: Yeah, you wouldn't feel welcome. Arantxa Garcia: Exactly, exactly. You may not want to just because you didn't know, whereas now you can just come in and basically hang around and also browse the shop. Exactly. We took inspiration from life underground, from the mine itself. So before the building was white, the units were white, so it could be a shop anywhere. You know, it didn't really have a DNA, so to speak, or an identity that related it directly to the site. So when visiting down to the underground and King Call as well, the exhibition that we've got just up the hill, we took inspiration from basically sort of like the. The cladding that you've got on the walls. Cladding is not the right word. So if one of the miners hears me saying that, they'll be. Arantxa Garcia: That's not the word that we told you, but the idea is that all the materiality that we're using, it's really evocative of. Of the site and it's the materials that have been used underground. So even, like the safety lamps, they'll set authentic safety lamps. And the team on site, Dwayne Smith, has electrified them. So it means that now they work, obviously, as a normal light, but it's a safety. Paul Marden: But they are the original safety. Arantxa Garcia: They are the original safety. Paul Marden: Wowsers. And what about these styles? Arantxa Garcia: So, yes, I always like going for a hunt on the side. So basically the team took me to different rooms and we just found stuff, if you like. So they're like the pressure gauges, you know, we're gonna use them just to add, again, like, references to the site and the authenticity, of course. So you also find loads of tools that would have been used underground as well. Paul Marden: I would imagine that this has been a really enjoyable project for you. I can see it on your face, how much you've enjoyed it. Arantxa Garcia: It has. And I think for designers, sometimes there's projects that take a bit longer to emerge and you keep changing things because you just don't feel probably quite right. There's something. But with this one, it kind of. After the site visit, it was just. Paul Marden: I clicked immediately.Arantxa Garcia: It just clicked immediately. So we darkened the wall. So we've kind of given that sort of grey background just to kind of creating more of like a cosy and shrinking the space. Paul Marden: But you. It pops the orange. Arantxa Garcia: Exactly. And the orange is everywhere. So, like, we've also changed the lighting, so it's a lot warmer. So again, that hint of orange. Yeah, orange on the back, orange on the miners on here. And then it comes also from the products. So the identity is there, but without going fully corporate, if that makes sense. That's the colour that you remember, isn't it? You've just been on the ground. All our guides and miners wear the orange overalls and the sort of, like the blue jackets over it, whether it's a donkey jacket in the winter or then they wear the soft shells as well. So, yeah, it's all those details, like those hints to the experience that kind of are embedded in the design. And these are regional as well. The drums are regional, all the flatbeds. Arantxa Garcia: So the team here took the metal sides off and then sort of like left the skeleton of the drum, varnished it. And then our shop fitters aren't here. They did all the sort of the cladding using reclaimed scaffolding boards. But the original Drums would have been made out of wood. Paul Marden: Beautiful. It's so tactile, isn't it? Arantxa Garcia: It's tactile. Again, we're looking at the DNA all the time. And shops can be more than just shops. Shops can tell stories. You just connect with it in a very different way. And just having the time the team on site involved has been absolutely incredible. Like the sense of pride and belonging and provenance that this kind of has awakened, it's been great. It's your job done really as a designer. When you just feel like everyone owns it, that's your job, that's when you can walk away. Paul Marden: What an amazing testimonial for you and the work that everyone feels like that. Anya, lovely to meet you. Tell me, what was your involvement in the project? Anya Kirkby: So I mainly focused on product development. So we looked at where we could get inspiration from the site and how we could translate that really from the site experience into the shop experience as well. Paul Marden: Okay, so you're coming, you're experiencing what's going on and then looking to the outside world as to how you can source your products. Where do you go for the inspiration for the products? Anya Kirkby: Working with the team a lot. So Amy was a huge help on guiding us on what things would be very useful for visitors, what they really enjoyed when they were on site, what were their key take home messages that they experienced. And then working with Amy and Tracey as well to look at what products people like when they're in the shop anyway and how we can kind of marry those two up. Paul Marden: So what is it that people like when they come to Big Pit? Anya Kirkby: Well, unsurprisingly, the mine, they enjoy the mines, the mining experience. So that was just something that we already had in the shop. So we just expanded on that more if possible. But then we've also taken inspiration from signage. So they already had the original Big Pit signage and we looked at that and kind of again expanded on it. So then we've kind of expanded that to signage that you find in some of the other exhibits. So up in the showers, for example, in the canteen, signage, some of the original pieces from collections. We then translated that into products. So you'll see we've got the designs across mugs, original little metal signs, moved that across to prints, notebooks, postcards. Paul Marden: You've been developing a lot of the products yourself, so bringing that kind of the unifying feel to everything. Anya Kirkby: Yeah. So along with product development and making all the kind of the new things that we can have it's just bringing across the branding through the AC brand really strongly across everything. It's got such a strong message that we may as well have that on as many products as we possibly can do. Paul Marden: And how much of the stuff is actually locally sourced? Anya Kirkby: Oh, it's huge amounts. And the exciting thing is after speaking to Amy, the things that she needs to reorder are the local suppliers, which is so nice. So a lot of the confectionery that's locally sourced candles, soap, the coal figures, the wooden spoons, chocolate boxes, the biscuit boxes. So as much as possible. And then we've worked with local suppliers as well to do photography, to do some of the signage, to do the original signwriting in the shop as well. So beyond products, we've looked at the POS points like elements of the shop as well. So thankfully we've used as many local spires as we possibly can. Paul Marden: You've enjoyed this project, haven't you? Anya Kirkby: I absolutely loved it, yeah. It's fantastic to see it's absolutely amazing. Paul Marden: Yeah. Anya Kirkby: So yeah, it's really special. Paul Marden: And then from here you springboard on to the other seven sites. How do you, how do you come up with the ideas then? Anya Kirkby: Exactly the same process. So working with the teams to find out what it is that visitors absolutely love about their sites and bringing that into the shop experience. So again I get very lucky. I get to go around a lot museums and experience it. Paul Marden: It's a tough job, isn't it?Anya Kirkby: It's tricky. But basically finding out what they love and bringing that through the really things that visitors take home with them anyway and just making it into a product that they can actually physically take a piece of the museum home with them as well. Paul Marden: It's great because there are some pocket money items here because I take kids on school visits and it's a very expensive experience. You know, if they catch take a fiver with them, often they can't get anything with a fiver but they can walk in and they've got pencils, they've got rubbers and they'll walk out happy with those little bits. But at the same time you've got some beautiful stuff that the grown ups can come and pick up and really enjoy. Anya Kirkby: It's the same as any museum visitor. You kind of have to look at who's going to be visiting. It's all types of people that come and just gauging it from that as well. So having an offer for everyone that they can enjoy. Someone said to me once that children for the first time. It's often their first time having a transaction monetary wise. Is that a museum on a school trip? So it's just lovely to kind of have something for them to experience that as well. Paul Marden: Never thought of it like that. They're out on their own. They're not with mum and dad. So they've got the money themselves and they've got to make the decision. So we are at. I took some kids to the science museum last year. Anya Kirkby: Oh. Paul Marden: And the amount of time we took in the shop because of the indecision that they had. Anya Kirkby: It's the indecision decision and then the queue of all them having a five pound note and having all the change come back or not having quite enough. But I think it's such an important. If you can't do that in a museum, where can you do it? Paul Marden: Guy. Hi. Guy Veale: Hi. Paul Marden: I just wanted to talk to you a little bit about what was your part of the project? Guy Veale: I was sound designer for the soundscape which we can't hear when everyone's chatting. Paul Marden: I can hear some birds in the background. Is that. Guy Veale: Is that canaries? Living canaries. Not dead gas. Paul Marden: Coal mine canary. Guy Veale: So I did a little bit of research sort of towards the end of the project after lots of stuff had been built in, when they decided that some low level sound would be a good part of the experience. And looking at the brief and the shape of the room, the acoustics, a lot of this new ducting that's gone in that was not then easy to put cables into. We had to go for a wireless solution. Paul Marden: Okay. Guy Veale: As part of that I found a Swedish company that had a system that creates its own network which is like a weird dream because normally you've got to go the IT guys and then something goes wrong and there's some sort of address problems or. Bluetooth is not always reliable. This has been a revolution just in terms of. Guy Veale: Don't if you can see them. There's little. They look like light fixtures that are centrally over these panels. Paul Marden: Oh right. Guy Veale: And they're quite. Paul Marden: Oh. And so they're speaking speakers pointing down onto the panel to separate it. So what. What. The other kind of sound pictures that you're painting. We've got the canary. What else have you got? Guy Veale: So the whole idea is that you're trying to represent the industrial heritage of the site and have as many authentic sounds from the site as possible. Paul Marden: Right. Guy Veale: So we've reused some of the really high quality recordings that also feature at different parts of the site already. Paul Marden: Yep. Guy Veale: But then, also sourced about another 70 or 80 sound from the BBC archive. Paul Marden: Oh, wow. Guy Veale: Paid for. And so. But if you think about those sounds, they're quite punctuated and aggressive. You think of any industrial sound and like chipping away or different tipples working. You know, the idea is that you don't want to surprise someone that while they're shopping and leaning over next to a speaker and hearing. So it needed to be softened in some way. And you know, traditionally the way I've done work is music and sound design is using different textures and tonal design and like a drone, I suppose, is this as a sort of basis that can be moving and organic, not totally static? Paul Marden: Yeah. Guy Veale: And the idea was to sort of try and include fragments of relevant songs using the male voice choir.Paul Marden: Really.Guy Veale: And we tried several things and I looked at it and I realised that you might catch someone coming in for five minutes here and they catch a snippet and it's all well and good for them, but the staff and you've got to hear this eight hours a day, every day, you know, four weeks, a month, so forth. So even just one little identifiable recurring melody starts to get too much, even on quite a long five. Paul Marden: Oh, really? Guy Veale: And I found that it wasn't sustainable. So I, in the end, I ended up using the. Almost like the vocal warm ups and breaths of the choir artificially extended out so they're not breathing, just this constant low level, breathy sort of expulsion. I mean, if went quiet now, we'd hear it as the. As a backdrop and it's embedded with a few other little musical elements that just sort of try and soften and support. I think of it like the vowels of the track and then the consonants. Paul Marden: Or the industrial chipping noises and the harsher noises. Guy Veale: So they're harsher but they're there and they're a bit removed and reverberate and in the background. Paul Marden: But it's really interesting how you describe it in that kind of. Using the metaphor of the letters. Guy Veale: Yeah, that's what it felt like. Just trying to find something that was like a vocabulary of work that has to tick so many different boxes, including like a therapeutic retail experience. People leaving the site with a sense of well being. Also like summarising what they've been through, not sort of projecting them out the door with, you know, a completely new thing or somewhere that they haven't been through yet. So, you know, fair few things to try and fit in there and, you know, hopefully it works and we'll see how things are in a year's time. Paul Marden: Yeah. Cath, the last point I wanted touch on before we finish today is oh my God, how happy everybody was at that event yesterday. How positive the experience was for all of the team members. What was for you the big standout moment for the entire project? Catherine Pinkerton: I mean, there's so many, Paul. But I think for me it's an opportunity to see what can be achieved when people collaborate. And I think, you know, joining the museum three years ago is really collaborating with lots of different departments to achieve something as a team.Catherine Pinkerton: Teamwork is absolutely the key to kind of success and I think you can only achieve that by having that really product professional kind of embodiment with all of the collaborative teams to work together for the same goal. And I, I was really proud yesterday that it took a lot of work, but actually without a team of 40 people as well as the wider organisation, it would not have been, it was no mean feat, but it was certainly wasn't just down to one person saying this is my project because it was a team effort. Catherine Pinkerton: And I was so proud of everybody that was there to kind of thank them along the way to say, this is, we've done this and now onwards and upwards. Paul Marden: Yeah, absolutely. You should be so proud. It really was. Catherine Pinkerton: Thank you. Paul Marden: It's a demonstration of what a museum gift shop experience can really be like when you work together like that, when you collaborate. So well done to all of you. It was such a lovely experience yesterday. Thank you for inviting me. Catherine Pinkerton: Thank you so much for coming, Paul. I appreciate it. Paul Marden: Before we go though, I always ask for a book recommendation from our guests. Now it would have bankrupted me to have asked everybody yesterday for book recommendations. So you have to take the responsibility of a recommendation on behalf of everybody. What have you got for me? Catherine Pinkerton: The secret for me is, you know, that that book seems to be. I always go back to that book very often and I think it's a key one for lots of areas. So that's definitely a takeaway for me. But the other one I'm reading at the moment called A Monk's Guide to Happiness. I'm not sure if you've had enough to read it. Yeah, it's a 21st century take on A Monk's Guide. It's written by Gelong Thubten and he had a very high powered job and he had a burnout and interestingly he changed his whole mindset in terms of what makes him happy and really making it quite basic. Right. Catherine Pinkerton: So it's a, it's a real eye opener in terms of just pulling things back sometimes, you know, at the end of the day, come on, let's just live life and be happy but, you know, not stress out about things. I'm quite easy to do that. So this is very much a. Just breathe, Kath, get through it. But it's a good one. If you want to just strip it back and just kind of understanding the basics of being happy, then, yeah, he's great. Paul Marden: Oh, Cath, that's a great recommendation. If you go over to Bluesky and repost the show message that Wenalyn put out and say, I want Kath's book, then the first person that does that will get a copy of the book sent to them. Kath, it was absolutely delightful. I enjoyed my day wandering around Big Pit yesterday no end. Given that half my family is from the valleys and most of them were miners, I feel like I should have done this a very long time ago. But it was lovely. And to enjoy the experience of the celebration that you had yesterday, it was a real privilege. So thank you. Catherine Pinkerton: Oh, huge privilege to have you there. Paul. Thank you so much. I'm really appreciative. Did you purchase? Paul Marden: I did purchase on my way out. Catherine Pinkerton: Yay. Great, great, great.Paul Marden: Deal. Catherine Pinkerton: Deal. Thank you so much. Paul Marden: So after my trip 90 metres down to the bottom of the mine shaft, where I of course couldn't take microphones, I'm now back up on the surface, microphones back in hand and enjoying myself, wandering around currently in the winding house, which is where all the machinery is for lifting the cages that 90 metres down to the bottom of the pit head. I've had an amazing day here at Big Pit. It's been so interesting to see this museum and to talk to many of the amazing staff that have taken part in this big project to redesign their gift shops. Highly recommend a day trip to Big Pit. Really has been very enjoyable, if for no other reason, to see that amazing new gift shop experience. Paul Marden: Now, as always, if you'd like a copy of Catherine's book, head over to Blue sky and repost the show notice that Wenalyn will post out and say, I want a copy of Catherine's book and the first person to do that will get that copy sent over to them. So all that remains for me to say is thank you to Catherine for inviting me here to Big Pit today. And I'll see you again soon. Take care. Bye Bye. Paul Marden: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others to find us. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them to increase their visitor numbers. You can find show notes and transcripts from this episode and more over on our website, skipthequeue fm. The 2024 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsDownload the 2024 Rubber Cheese Visitor Attraction Website Survey Report
Just weeks after UK retailer marks and spencer was hit by cyber-attack, luxury department store Harrods was another company who fell victim to an attack. Harrods said they experienced attempts to gain unauthorized access to some of our systems. So why are so many retailers becoming the target of cyber-crime? To discuss further Pat was joined on the show by Dermot Williams, Managing Director of Threatscape, an Irish Cyber security Company.
RSAC 2025 comes to an end. Canadian power company hit by cyberattack. Ascension Health discloses another breach. UK luxury department store Harrods discloses attempted cyberattack. Microsoft fixes bug flagging Gmail as spam. An unofficial version of the Signal app shared in photo. EU fines TikTok for violating GDPR with China data transfer. US Treasury to cut off Southeast Asian cybercrime key player. Passwordless by default coming your way. Our guest is Kevin Magee, from Microsoft, sharing a medley of interviews he gathered on the show floor of RSAC 2025. Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. Kevin on the Street Joining us this week from RSAC 2025, we have our partner Kevin Magee, Global Director of Cybersecurity Startups at Microsoft for Startups. Kevin closes out RSAC 2025 with a high-energy medley of interviews straight from the show floor, packed with sharp insights and bold ideas from some of cybersecurity's standout voices. It's a dynamic and fast-paced finale to our RSAC coverage—and you can find links to all of the guests featured in the show notes. In this segment, you'll hear from Christopher Simm, CTO at Bulletproof; Dr. Chase Cunningham (aka Dr. Zero Trust), Chief Strategy Officer at Ericom Software; Helen Patton, cybersecurity advisor at Cisco; Jeremy Vaughan, CEO and co-founder of Start Left Security; and Tzvika Shneider, CEO of Pynt. You can also catch Kevin on our Microsoft for Startups Spotlight, brought to you by N2K CyberWire and Microsoft, where we shine a light on innovation, ambition, and the tech trailblazers building the future right from the startup trenches. Kevin and Dave talk with startup veteran and Cygenta co-founder FC about making the leap from hacker to entrepreneur, then speak with three Microsoft for Startups members: Matthew Chiodi of Cerby, Travis Howerton of RegScale, and Karl Mattson of Endor Labs. Whether you are building your own startup or just love a good innovation story, listen and learn more here. Selected Reading Day 4 Recap: Closing Celebration with Alicia Keys, RSAC College Day, and What's Ahead for 2025 (RSAC Conference) Canadian Electric Utility Hit by Cyberattack (SecurityWeek) Ascension discloses second major cyber attack in a year (The Register) Harrods latest retailer to be hit by cyber attack (BBC) Microsoft fixes Exchange Online bug flagging Gmail emails as spam (Bleeping Computer) Mike Waltz Accidentally Reveals Obscure App the Government Is Using to Archive Signal Messages (404 Media) TikTok hit with 530 million euro privacy fine in investigation into China data transfer (AP News) Ukrainian extradited to US for alleged Nefilim ransomware attack spree (CyberScoop) US wants to cut off key player in Southeast Asian cybercrime industry (The Record) Microsoft makes all new accounts passwordless by default (Bleeping Computer) Share your feedback. We want to ensure that you are getting the most out of the podcast. Please take a few minutes to share your thoughts with us by completing our brief listener survey as we continually work to improve the show. Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices
From the BBC World Service: Australians go to the polls this weekend to vote in what's being called a “cost of living” election. Home prices and rents there have skyrocketed over recent years. Then, Japan's top negotiator says talks in Washington have been constructive as Tokyo tries to avoid steep new tariffs. And the luxury department store Harrods is the latest U.K. retailer to be targeted in a cyberattack.
From the BBC World Service: Australians go to the polls this weekend to vote in what's being called a “cost of living” election. Home prices and rents there have skyrocketed over recent years. Then, Japan's top negotiator says talks in Washington have been constructive as Tokyo tries to avoid steep new tariffs. And the luxury department store Harrods is the latest U.K. retailer to be targeted in a cyberattack.
The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is brought to you Cybercrime Magazine, Page ONE for Cybersecurity at https://cybercrimemagazine.com. • For more breaking news, visit https://cybercrimewire.com
United Kingdom correspondent Alice Wilkins spoke to Lisa Owen about the London luxury department store Harrods being the latest victim of a series of cyber attacks affecting UK businesses, the UK recording its hottest ever start to May and a British woman becoming the current oldest person in the world.
Morse code transcription: vvv vvv Lynx could be first UK zoo born cat freed into the wild Streeting accused of betrayal over maternity funding plan Oxford Street candy shop raided after tourist charged 900 Apple braces for 900m blow from Trump tariffs Surrey woman, 115, becomes worlds oldest person Two Gazan girls first to arrive in UK for medical treatment Trump ousts national security adviser Mike Waltz Harrods latest retailer to be hit by cyber attack When will we know the results of the England local elections Woman killed in France was lovely person, says husband
Morse code transcription: vvv vvv Surrey woman, 115, becomes worlds oldest person When will we know the results of the England local elections Oxford Street candy shop raided after tourist charged 900 Harrods latest retailer to be hit by cyber attack Lynx could be first UK zoo born cat freed into the wild Two Gazan girls first to arrive in UK for medical treatment Apple braces for 900m blow from Trump tariffs Streeting accused of betrayal over maternity funding plan Woman killed in France was lovely person, says husband Trump ousts national security adviser Mike Waltz
Morse code transcription: vvv vvv Oxford Street candy shop raided after tourist charged 900 Woman killed in France was lovely person, says husband Streeting accused of betrayal over maternity funding plan Surrey woman, 115, becomes worlds oldest person Trump ousts national security adviser Mike Waltz Apple braces for 900m blow from Trump tariffs Harrods latest retailer to be hit by cyber attack Lynx could be first UK zoo born cat freed into the wild Two Gazan girls first to arrive in UK for medical treatment When will we know the results of the England local elections
Morse code transcription: vvv vvv Woman killed in France was lovely person, says husband Apple braces for 900m blow from Trump tariffs Surrey woman, 115, becomes worlds oldest person Harrods latest retailer to be hit by cyber attack Lynx could be first UK zoo born cat freed into the wild When will we know the results of the England local elections Streeting accused of betrayal over maternity funding plan Two Gazan girls first to arrive in UK for medical treatment Trump ousts national security adviser Mike Waltz Oxford Street candy shop raided after tourist charged 900
M&S has been targeted in a cyber attack which has left it unable to process online orders or take contactless payments. Some experts predict it could be costing the company millions of pounds each day.The notorious hacking group, Scattered Spider is believed to be behind the attack. A cyber security company has told Sky News the group is "one of the most dangerous and active groups" they are monitoring.There've also been cyber attacks against Harrods and the Co-Op which are being investigated?On today's Sky News Daily Niall Paterson talks to our science and technology reporter, Mickey Carroll, about Scattered Spider and what can be done to tackle cyber gangs.Producer: Natalie Ktena Editor: Wendy Parker
Welcome to this episode of the H.J Talks About Abuse podcast, where the Hugh James abuse team delves into the recent Harrods Compensation Scheme. This initiative responds to past allegations of sexual abuse under the late Mohammed Fayed's tenure at Harrods. Join host Alan Collins and his colleagues Hannah Hodgson and Danielle Vincent as they discuss the scheme's framework, benefits, and application process. Learn about the eligibility criteria, potential compensation, and the importance of seeking legal representation when navigating these sensitive cases. This episode aims to inform and empower survivors by highlighting a new pathway to justice. Tune in to understand how the scheme works and how it might serve those affected by the historic allegations at Harrods. Who we are: We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals, and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges – of all sizes – are readily accepted. Our team of specialist sexual abuse solicitors have helped many people secure sexual abuse compensation. Find out more- https://www.hughjames.com/services/sexual-abuse-claims-and-compensation/ Follow us on socials: LinkedIn- https://www.linkedin.com/company/hugh-james/ X- https://twitter.com/hj_abuse Facebook- https://www.facebook.com/abusejustice/
This week's episode is both very personal and powerfully relevant. Toks shares the story behind The Baby Cot Shop's upcoming concession in Harrods- an extraordinary milestone wrapped in excitement… and fear. As she reflects on a journal entry written over eight years ago, just before opening the King's Road store, we're reminded that fear often shows up right before elevation. But not all fear is the same. In this episode, you'll learn how to identify whether your fear is a warning or a doorway to something greater—and what to do when your thoughts are trying to hold you back. ⸻ What You'll Hear: • The difference between Pachad (paralysing fear) and Yirah (awe-inspiring fear) • The real reason fear shows up at the edge of breakthrough • Two conversations that nearly stopped Toks from opening The Baby Cot Shop • How to identify where your thoughts and decisions are really coming from • The power of curating your environment before a season of growth • Why vision must be led by spirit, not flesh ⸻ If you're standing at the edge of a bigger life, this is your reminder that fear doesn't get to lead. Tune in, take notes, and press forward anyway. ⸻ Let's Stay Connected Start your mornings with purpose and clarity—make The Authentic Edge your 5 a.m. habit every weekday. In just 3–5 minutes, you'll get powerful insights to set the tone for a winning day. Don't stop there; connect with me on Instagram, LinkedIn, or www.toksaruoture.com for deeper conversations, exclusive behind-the-scenes stories, and free resources. By signing up for my newsletter, you'll receive inspiration, updates on private classes, and tools to keep you growing authentically. Let's live a life that starts daily with intention, focus, and success.
In this episode, Dylan sits down with Therese, an expert in wholesale and founder of Small Business Collaborative. They discuss the journey of transitioning product businesses into wholesale, with Therese sharing her background in fashion and sales, and the challenges small brands face. Key insights are provided on readiness for wholesale, curating products for retailers, and effective ways to establish business relationships. Therese also gives real-life examples of how she helped clients succeed in wholesale and offers advice on expanding beyond local markets. In this episode, we discuss:[01:25] Therese's Journey: From Fashion to Wholesale[03:41] Identifying Readiness for Wholesale[05:17] Strategies for Approaching Retailers[09:03] Expanding Beyond Local Markets[17:05] Success Stories and Client ExperiencesConnect with Therese: Instagram: https://www.instagram.com/small_business_collaborative/ Website: https://www.smallbusinesscollaborative.co.uk/ About Therese Oertenblad: Therese Oertenblad, founder of Small Business Collaborative, helps product-based business owners get their amazing creations into retail stores—without the overwhelm. She teaches them how to price for profit, sell with confidence (without the icky sales tactics), and build a strategy that fits into their busy schedules so they can grow their wholesale sales with ease.Before becoming a business mentor and consultant, she spent years selling mass-produced gifts. Now, she works with creative and purpose-driven brands like Studio Wald, Made by Shannon, Claude & Co, Etta Loves, and Hello Day Planner—many of which now grace the shelves of Liberty, Selfridges, Fortnum & Mason, Harrods, Fenwick, and hundreds of independent shops across the UK and beyond.As an introvert, Therese had to figure out how to sell in a way that felt right—without forcing herself to be someone she wasn't. She spent over a decade in sales leadership in th
Grab a glass (or a bottle) because this week, Liv Bentley is joined by the one and only Ruby Adler for a no-holds-barred chat about friendships, reality TV chaos, and why they should probably be banned from Harrods. From drunken shopping sprees to disastrous breakups, dealing with trolls, and the occasional questionable cosmetic tweak – nothing is off-limits.
Grab a glass (or a bottle) because this week, Liv Bentley is joined by the one and only Ruby Adler for a no-holds-barred chat about friendships, reality TV chaos, and why they should probably be banned from Harrods. From drunken shopping sprees to disastrous breakups, dealing with trolls, and the occasional questionable cosmetic tweak – nothing is off-limits.
Behind the luxurious displays of London's most famous department store, hundreds of women say a disturbing pattern of abuse was unfolding under Mohammad Al Fayed's leadership. We're examining the allegations against the former Harrods owner, whose public image contrasts sharply with accounts from former employees who describe a calculated system of surveillance, isolation and exploitation during his 25-year tenure. THE END BITS Support independent women's media Check out The Quicky Instagram here Buy tickets to The Mamamia Out Loud LIVE ALL OR NOTHING TOUR HERE: http://outloudlive.com.au/ GET IN TOUCH Share your story, feedback, or dilemma! Send us a voice note or email us at thequicky@mamamia.com.au CREDITS Hosts: Taylah Strano & Claire Murphy Executive Producer: Taylah Strano Audio Producer: Lu Hill Become a Mamamia subscriber: https://www.mamamia.com.au/subscribeSee omnystudio.com/listener for privacy information.
As any founder needs to conquer their fear of sales I wanted to interview a founder who rapidly grew a new sector. After overcoming chronic illness, Founder of LYMA, Lucy Goff, set out to redefine the wellness landscape and share her learnings. Since launching in 2017, LYMA has been at the forefront of science-driven wellness & health optimisation securing listings with Harrods & Harvey Nichols with its truly transformational & effective supplements. Keep listening to hear Lucy's advice on acquiring & retaining clients & what to consider when developing a loyalty programme. Lucy's advice:If you want to stand out, look differentSurprise peopleRemember everything is aiming towards a salePlan your PR stories in advance of the launch; that way you reduce any riskThe product will stand on its own; but the brand storytelling is what will set you apartThink about how your brand will resonate with customers and stand out in the marketplaceListen to your customers and engage with them; their feedback will be crucial Customers won't always want what you want to give themAny loyalty scheme should be designed around the product you are sellingA loyalty scheme should also repay the length of time your customers have stayed with youOn a personal level, eliminate fear and don't listen to your subconscious!FF&M enables you to own your own PR & produces podcasts.Recorded, edited & published by Juliet Fallowfield, 2023 MD & Founder of PR & Communications consultancy for startups Fallow, Field & Mason. Email us at hello@fallowfieldmason.com or DM us on instagram @fallowfieldmason. FF&M recommends: LastPass the password-keeping site that syncs between devices.Google Workspace is brilliant for small businessesBuzzsprout podcast 'how to' & hosting directoryCanva has proved invaluable for creating all the social media assets and audio bites.MUSIC CREDIT Funk Game Loop by Kevin MacLeod. Link & LicenceText us your questions for future founders. Plus we'd love to get your feedback, text in via Fan MailSupport the show
I en tid av rika killar som är sämst, kommer här en historia om en kille som också var sämst. Han ägde Harrods, han hängde med kungligheter, han duschade på kontoret och han älskade sexuella övergrepp.tw: sexuellt våld Varje torsdag släpper vi ett Bonusavsnitt! Prenumerera på dem här --> https://plus.acast.com/s/vadblirdetformord. Hosted on Acast. See acast.com/privacy for more information.
Whole lotta love going on in this episode! Arthur talks being trans in these interesting times in his corner as well as Invader Zim, the Moomans and snow days. Dad gets so excited he bleeps himself, and he is the only one who knows what a rimshot (hint it's NOT dirty), Laura talks reading smut, we celebrate being a family AND discuss the life of British mystery writer Agatha Christie and her strange 10 day disappearance in this little bit historical and whole lotta family episode of the Family Plot Podcast!Become a supporter of this podcast: https://www.spreaker.com/podcast/family-plot--4670465/support.
The US sanctions the International Criminal Court, The US launches new embargoes on Iran's oil network, The UN warns that sexual violence against Haitian children has surged 1,000%, Trump orders a taskforce to combat alleged anti-Christian bias, The UK reportedly requests access to Apple users' encrypted data, Project 2025's Russell Vought is confirmed as Trump's budget chief, India cuts interest rates for the first time in five years, A third Al-Fayed brother faces sexual assault claims from former Harrods staff, Australia enacts mandatory jail terms for Nazi salutes, and a study found that whale songs share language patterns with humans. Sources: www.verity.news
Today we're bringing you a pastry special and who better than the King of Cakes himself Eric Lanlard to take us through his incredible career which has taken him from cooking for the French President in the Navy to baking cakes for the; Queen, Madonna, David Beckham and Elton John to name a few. Eric moved to London in 1995 to work for the legendary Roux Brothers and within 2 years was heading up their whole pastry kitchen overseeing all the sweet treats in all their restaurants and for the likes of Harrods and various 5 star hotels. During this time he worked alongside Gordon Ramsay amongst others and struck up an incredible friendship with his mentor the late great Albert Roux. He then went on to set up his own company 'Cake Boy' where he's become the go to baker for all celebrities parties and weddings. It's not all been plain sailing however and today he reveals all of his nightmares he's experienced from his time as a Chocolatier Apprentice in Luxembourg as a 16 year old to working in the Michelin kitchens of london right up to the modern day where he's set to become the first chef in history to enter Space! Eric is a wonderful man and great orator so sit back, relax and enjoy. ------------------ Please leave us a 5 star rating if you enjoyed the podcast and a written review, it really helps us to grow and of course share it with anyone you think would love it as much as you hopefully have! Subscribe to our free weekly newsletter here - https://open.substack.com/pub/thegoto...
We've had a chic week featuring four-poster beds, Shakespearean culture, and meal deliveries. PLUS, we're joined by leading intimacy expert Dr Linda Crawley Leigh to help tackle a listener problem…NEW MERCH: trustyhogs.com/merchLEICESTER (15/2): Live Show TicketsThank you so much for listening!Support us at www.patreon.com/TrustyHogs for exclusive bonus content, merch, and more!Trust us with your own problems and questions... TrustyHogs@gmail.comPlease give us a follow @TrustyHogs on all socialsBe sure to subscribe and rate us (unless you don't like these little piggies - 5 Stars only!)All links: https://audioalways.lnk.to/trustyhogsSNThank you to our Patreon supporters...EXECUTIVE PRODUCERS: Guy Goodman / Simon Moores / Annie Tonner / Stefanie Catracchia / Oliver Jago / Anthony Conway / Neil Redmond / Madeline Quinne / Sadie CashmorePRODUCERS: Elle / Richard Bald / Harald van Dijk / Tim & Dom / David Walker / Rachel R / Claire Owen-Jones / Jess & Nick / Sarah & Molly / Raia Fink / Cordelia / Rachel Page / Helen A / Tina Linsey / Amy O'Riordan / Abbie Worf / Matt Sims / Luke Bright / Leah / Kate / Liz Fort / Taz / Anthony / Klo / Becky Fox / Dean Michael / Sophie Chivers / Carey Seuthe / Charley A / KC / Jam Rainbird / Tamsyne Smith-Harding / Hannah J / Ezra Peregrine / Bryn / Laura Pollock / Leah Overend / Steven Chicken / Hayley Singer / Dougie Robertson / Sarah DeakinWith Helen Bauer (Daddy Look at Me, Live at the Apollo) & Catherine Bohart (Roast Battle, Mock the Week, 8 Out of 10 Cats)FOLLOW HELEN, CATHERINE & ANDREW...@HelenBaBauer@CatherineBohart@StandUpAndrew Hosted on Acast. See acast.com/privacy for more information.
Selling any product is a skill but selling a product with a luxury price tag is a nuanced skill. As this season is focused on sales I wanted to interview people with experience in differentiating their product in a crowded market & find out how they managed to sell it.Molly Goddard & Joel Jeffery co-founded the luxury pyjama brand Desmond & Dempsey in 2014. Over a decade the couple has redefined the concept of luxury sleepwear & secured listings in Harrods, Harvey Nichols & Selfridges very early on in their business. Keep listening to hear Molly & Joel's advice on how they tackled sales.Molly and Joel's Advice:Impart your message (in their case the benefits of relaxation) with positivity; buying this product is a treat for yourself, it's all about funIt's one thing to love your product but you must take sales seriouslyEnjoy the art of selling! Share news of your product as widely as you can, and always in an optimistic wayPay attention to the market and always note customer preferencesAsk your clients questions, constantly monitor their tastes and their attitudesBe aware of daily sales; if you can achieve wholesale orders this will give you the freedom to take out loansWhen selling to retail clients, find your niche in the marketUse instagram / a website / word of mouth / email your customersPR will pay off and is a valuable toolBranding is important; while obviously the product must be good, you also need to make your customers feel special. This is often achieved with some extra-special packagingYour customers are buying an expensive product and they should feel excited by both the purchase and the product, the anticipation and the realityFF&M enables you to own your own PR & produces podcasts.Recorded, edited & published by Juliet Fallowfield, 2023 MD & Founder of PR & Communications consultancy for startups Fallow, Field & Mason. Email us at hello@fallowfieldmason.com or DM us on instagram @fallowfieldmason. FF&M recommends: LastPass the password-keeping site that syncs between devices.Google Workspace is brilliant for small businessesBuzzsprout podcast 'how to' & hosting directoryCanva has proved invaluable for creating all the social media assets and audio bites.MUSIC CREDIT Funk Game Loop by Kevin MacLeod. Link & LicenceText us your questions for future founders. Plus we'd love to get your feedback, text in via Fan MailSupport the show
It was early 2022 and we had a slug problem, a Smugg fan calls and we had a snack crisis.
Welcome Back Wine friends, and a happy new year! In this episode, I sit down with Kathleen Willcox, a renowned wine journalist featured in Wine Enthusiast, Wine Searcher, and more. Together, we explore exciting innovations in the wine world: Virginia wineries experimenting with Petit Manseng, non-vintage wines made using solera systems, unconventional methods like soaking grapes in seawater and using green tea tannins, and even wines blending grapes from around the globe. Whether you're a seasoned enthusiast or new to wine, this conversation will open your mind to bold techniques and inspiring stories shaping the future of winemaking. A big thank you to our sponsor for this episode, Wild Idol! If you're embracing Dry January or simply seeking a sophisticated, alcohol-free option, Wild Idol is the perfect choice. Their handcrafted sparkling drinks use carefully selected grapes for exceptional flavor and aromatics. But it's not just about great taste—Wild Idol's dedication to sustainability is truly inspiring. From upcycled corks and recycled glass bottles to eco-friendly packaging printed with natural soy, they go above and beyond. As a proud 1% for the Planet member, they donate 1% of annual sales to support environmental causes. Whether you're celebrating, hosting, or treating yourself, Wild Idol has you covered. Find them at Harrods, the Dorchester, or your favorite online retailers. Cheers to a brighter, greener future with Wild Idol! If you want to skip ahead: 7.00: Loveblock WInery Sauvignon Blanc (Marlborough, New Zealand) - They use green tea tannins as a natural antioxidant in place of sulphur 8.02: L.A.S Vino Vermentino (Margeret River, Australia) - They are soaking their grapes in sea water 16.53: Ochota Barrels Botanicals of the Basket Range (Adelaide Hills, Australia) - A winery focused on biodynamic and organic farming practices are infusing botanicals with their wines 18.59: Pangeaa Estate - The unique concept of blending grape varieties sourced from different terroirs across the world to create a global Bordeaux-inspired wine 24.00: Penfolds II (South Australia) - blending Cabernet Sauvignon from bordeaux with Syrah from Australia 27.00: Alois Lageder Comets Range Assyrtiko NV (Alto Adige, Italy) - recognized for planting in high elevations and experimenting and innovating through their Comets range 33.00: Early Mountain Vineyards Petit Manseng NV (Virginia, USA) - Creating a perpetual lees system with Petit Manseng 39.40: Litchen Estate Pinot Noir MV (Anderson Valley, USA) - producing a Pinot Noir using a solera system 40.47: Sean Thackrey Pleiades NV (California, USA) - The creator of eccentric crazy blended wines 42.00: Valdivieso Caballo Loco NV (Maipo,Chile) - A Solera system Bordeaux blend wine first started 20 years ago This conversation was inspired by Kathleen's article: Wine Drinkers Thirsty for Change featured on Wine Searcher You can also follow her on Instagram to be able to read more of her articles HERE Any thoughts or questions, do email me: janina@eatsleepwinerepeat.co.uk Or contact me on Instagram @eatsleep_winerepeat If you fancy watching some videos on my youtube channel: Eat Sleep Wine Repeat Or come say hi at www.eatsleepwinerepeat.co.uk Until next time, Cheers to you! ---------------------------------------------- ---------------------------------------------- THE EAT SLEEP WINE REPEAT PODCAST HAS BEEN FEATURED IN DECANTER MAGAZINE, RADIO TIMES AND FEED SPOT AS THE 6TH BEST UK WINE MAKING PODCAST.
This week, Gilly is talking vegan baking with Philip Khoury. His book, A New Way to Bake reimagined recipes for plant based cakes, bakes and desserts won the debut cookbook award last year at the Fortnum and Masons. But his day job as head pastry chef at Harrods has given him an opportunity to turn up the dial on veganism at the top end of London's food scene. Check into Gilly's Substack for Extra Bites of Philip. Hosted on Acast. See acast.com/privacy for more information.
In this episode, we dive into the life and insights of Paul Thorpe, a former professional watch dealer with an eclectic background in sports and business. Thorpe shares his journey from the football fields of Fulham Football Club to the world of luxury watches, highlighting how a chance encounter at Harrods shaped his career. The discussion then pivots to Thorpe's political views, particularly his support for Tommy Robinson, whom he describes as misunderstood by mainstream media but personally known to him as a kind and educated individual. Thorpe delves into the broader implications of UK politics, discussing recent protests as peaceful gatherings of diverse groups advocating for civil liberties and free speech. He critiques the disconnect between political parties and the public, expressing disappointment in some political figures while advocating for unity and grassroots movements like the Pledge. Thorpe also touches on the influence of figures like Elon Musk in reshaping narratives and emphasizes the importance of platforms like YouTube for providing a voice to those often sidelined by traditional media. This episode encapsulates Thorpe's call for active engagement in democracy, urging listeners to stand against perceived state overreach while fostering a sense of community and shared purpose. Connect with Paul Thorpe:
This week we welcome Graham Fellows, the man behind both Jilted John & John Shuttleworth, for a cheeky chinwag about his legendary career in music and television. Yamaha and Casio keyboards feature heavily in this chat, as does John's dog Kirsty. Throughout our conversation, Graham pokes fun while I try not to laugh, as we cover such meteoric subjects as; doorstep drinks deliveries in the 1970s, the possibility of John doing ASMR videos on TikTok, why podcasts should never be over-edited, and how a song lyric earned him an almost lifetime supply of Bounty bars. We chat about his appearances on 'Top of The Pops' as Jilted John, how that character was formed as a reaction to the punk singers of the time, and how after signing a publishing deal, he accidentally created John Shuttleworth on the same day. I explain how I nabbed a job selling Yamaha keyboards in Harrods, even though I couldn't play a note, while Graham divulges why his keyboards sometimes stop working on stage, leading to unplanned comic moments. We also cover his collaboration with Count Arthur, his appearances on the Leslie Grantham-helmed 'Paradise Club' and Jonathan Ross's Saturday Night Zoo, and why, as a kid, he would have loved to have hung out with The Monkees.All music written and performed in this podcast by Steve Otis Gunn.*Except 'My Wife Died in 1970' written by Graham FellowsPlease buy my book 'You Shot My Dog and I Love You' available in all good book shops, online and directly.Podcast Socials:Tik Tok: https://www.tiktok.com/@tvtimespodYoutube: https://www.youtube.com/@tvtimespodInsta: https://www.instagram.com/tvtimespodBluesky: https://bsky.app/profile/tvtimespod.bsky.socialX: https://x.com/tvtimespod (reluctantly)Steve's Socials:Insta: https://www.instagram.com/steveotisgunnFacebook: https://www.facebook.com/steveotisgunn.antisocialGraham & John's Socials:Insta: https://www.instagram.com/johnshuttlewrthX: https://x.com/johnshuttlewrthFacebook: https://www.facebook.com/johnshuttlewrth/?locale=en_GBYouTube: https://www.youtube.com/channel/UCk1GY2WmzYUSZaowoYdvYdgProduced by Steve Otis Gunn for Jilted Maggotwww.jiltedmaggot.com Hosted on Acast. See acast.com/privacy for more information.
After meeting Stacey at one of our networking drinks and laughing for hours at all her stories, she willingly agreed to join us as a guest this week. I love finding people with jobs in the private sector that I never knew existed. Did you know that Harrods can look after your private jet for you whilst you are in London? Whether you are ‘parking' up for a day or a month, Harrods can take your plane, keep it safe, and then ensure it's restocked and ready for your departure. As the Operations Controller, Stacey would meet and greet passengers off their jet and see them on their way, plus would ensure the plane was ready for them again when they left. From who she met, what people brought to what they requested for departure….her stories are brilliant!
New season on World of Secrets. Miranda's search for inner peace through yoga leads to allegations of grooming, trafficking and exploitation. “You just get sucked in so gradually... that you don't realise,” says her mother Penny. The Bad Guru is season six of World of Secrets, the global investigations podcast from the BBC. Uncovering stories around the world and telling them, episode by episode, with gripping storytelling. Search for World of Secrets, wherever you get your BBC podcasts. You can also hear previous seasons of World of Secrets, Al Fayed, Predator at Harrods and The Abercrombie Guys.
If you only listen to one thing this week make it this.Tracey Woodward is one of the most influential women in the beauty industry, she's also one of the kindest. Her career has seen her hold roles at beauty brands including Aveda, Urban Retreat Spa at Harrods and Harvey Nichols. She's worked as an advisor for Marks & Spencer where she helped re-design and develop the beauty department and was CEO at Aromatherapy Associates (and that's just for starters).But it's not only Tracey's career that is so startling, it's her strength, resilience and the way that she rose like a phoenix from a childhood that could have taken her on a very different path. During this episode, Tracey opens up and talks from the heart about her incredibly difficult childhood, the women who held her hand and helped her to become the person he is today, navigating a very scary cancer diagnosis and how she keeps herself mentally and physically as health and balanced as possible.This is an interview that will stay with you and if you're anything like me, inspire you in a multitude of ways.
HELLO DECEMBER and Welcome Back to My Secrets to Stamina!I'm really excited for my guest this week, Ms. Elizabeth Solaru. Elizabeth is a renowned luxury expert with over 20 years of experience catering to global celebrities, Ultra-High-Net-Worth Individuals and royalty. As a celebrity cake designer, she has honed her skills in understanding and meeting the exacting standards of the world's most discerning clientele. Her wealth of knowledge and experience in the luxury industry has culminated in her latest book, "The Luxpreneur: How to Start and Build a Successful Luxury Brand," which offers invaluable insights for aspiring and established luxury entrepreneurs alike.Elizabeth's journey from microbiologist and headhunter to luxury entrepreneur is a testament to her adaptability and keen business acumen. Her unique background has given her invaluable insights into the psychology of luxury buyers and the art of high-end sales. Throughout her career, Elizabeth has appeared on numerous television shows and has demonstrated her ability to translate her luxury expertise into valuable content for a wider audience. Her collaboration with FENDI on the opening of the Fendi Caffe in Harrods, described as "the coolest cafe in the world," showcases her capacity to work with top-tier luxury brands. Her experience and expertise, now encapsulated in "The Luxpreneur," make her an invaluable resource for anyone looking to succeed in the high-end market. She has so much insight to share and I can't wait for you to listen in! One more episode for 2024 airs in 2 weeks!Contact & Follow Cindy! Follow on Instagram at cindy_novotny, Facebook and LinkedIn for every day inspirational posts.Email at cindynovotny@masterconnection.com
Antonello Benati e Vera Drossopulo, co-founder di Manebì, hanno un background nell'investment banking con una laurea alla Bocconi. Ma nel 2013 hanno deciso di lasciare la carriera avviata per puntare tutto su un'idea ambiziosa: trasformare un prodotto tradizionale come l'espadrilla in un brand globale di lifestyle. Oggi Manebì ha un fatturato tra i 15 e i 20 milioni annui, ed è presente in 300 punti vendita in tutto il mondo tra store di proprietà in punti strategici come Portofino, St.Tropez, mykonos, e retailer come Harrods, Selfridges, Neiman Marcus e Rinascente. Manebì è nato in modalità bootstrap, finanziato con i risparmi dei fondatori e da banche. Solo in una seconda fase è entrato in scena Milano Investment Partners, investendo nella società per supportare l'espansione a livello internazionale. A Febbraio 2024 MIP ha venduto le sue quote a Evoco, un fondo di private equity, entrato ora nel board insieme ad Angelo Moratti, supporter di Manebì dal giorno uno. Durante l'intervista, Antonello e Vera ci hanno raccontato come: Sfruttare strategicamente i social media, collaborazioni con influencer e partnership chiave, come quella con Alex Rivière, per costruire una brand awareness forte Espandere un brand monoprodotto per superare i limiti di stagionalità e diversificarsi con abbigliamento e accessori Affrontare le sfide e le opportunità del mondo retail SPONSOR
Canadian journalist Nora Loreto reads the latest headlines for Friday, November 1, 2024.TRNN has partnered with Loreto to syndicate and share her daily news digest with our audience. Tune in every morning to the TRNN podcast feed to hear the latest important news stories from Canada and worldwide.Find more headlines from Nora at Sandy & Nora Talk Politics podcast feed.Help us continue producing radically independent news and in-depth analysis by following us and becoming a monthly sustainer.Sign up for our newsletterLike us on FacebookFollow us on TwitterDonate to support this podcastReferenced stories:
Egyptian billionaire Mohamed Al Fayed – former owner of one of the most famous shops in the world – is accused of rape and attempted rape by women who worked for him. For the full investigation, search for World of Secrets wherever you get your BBC podcasts.This is a story of power and control at the very top of British society. At the time of many of the alleged attacks, Mohamed Al Fayed was the owner of London's luxury department store Harrods, and also the iconic Ritz Paris hotel and English football club Fulham FC.The BBC heard testimony of over 20 women.Harrods has condemned Al Fayed's actions “in the strongest terms” and has told the BBC that “as a business we failed our employees who were his victims and for this we sincerely apologise.” Harrods says the organisation is different today to the one owned by Al Fayed, and it “seeks to put the welfare of our employees at the heart of everything we do.”
Egyptian billionaire Mohamed Al Fayed – former owner of one of the most famous shops in the world – is accused of rape and attempted rape by women who worked for him. For the full investigation, search for World of Secrets wherever you get your BBC podcasts.This is a story of power and control at the very top of British society. At the time of many of the alleged attacks, Mohamed Al Fayed was the owner of London's luxury department store Harrods, and also the iconic Ritz Paris hotel and English football club Fulham FC.The BBC heard testimony of over 20 women.Harrods has condemned Al Fayed's actions “in the strongest terms” and has told the BBC that “as a business we failed our employees who were his victims and for this we sincerely apologise.” Harrods says the organisation is different today to the one owned by Al Fayed, and it “seeks to put the welfare of our employees at the heart of everything we do.”
Egyptian billionaire Mohamed Al Fayed – former owner of one of the most famous shops in the world – is accused of rape and attempted rape by women who worked for him. For the full investigation, search for World of Secrets wherever you get your BBC podcasts. This is a story of power and control at the very top of British society. At the time of many of the alleged attacks, Mohamed Al Fayed was the owner of London's luxury department store Harrods, and also the iconic Ritz Paris hotel and English football club Fulham FC. The BBC has heard testimony of over 20 women. Harrods has condemned Al Fayed's actions “in the strongest terms” and has told the BBC that “as a business we failed our employees who were his victims and for this we sincerely apologise.” Harrods says the organisation is different today to the one owned by Al Fayed, and it “seeks to put the welfare of our employees at the heart of everything we do.”
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