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Music | Playlist | Events | Radio | More... https://linktr.ee/dannyrhysmusic Danny Rhys returns with another episode of Straight From The Record Box with new music from LF System, Idris Elba, Tom & Collins, Tony Romera, Wh0 and Deeper Purpose. Tracklist Revival, Mary Pearce, Lovely Laura, Geo Gospel Choir - Take Me To The River [Revival Records] LF SYSTEM - All I've Got [Insomniac Records] Maur - Disco Tool [Toolroom] Will Clarke, BURNS - Give Me [Armada] ManyFew, Katy Alex - Give It 2 Me [Love & Other] Makree - Be Mine [Toolroom Trax] Wh0, Anelisa Lamola - The Power [Sweat It Out] Hotmood - DDD [Discoweey] Deeper Purpose, GUZ, Dope Earth Alien - That Sound [DFTD] CID, Chris Moody - Better World [Armada Subjekt] BURNR - Freak In The Weekend [Sink Or Swim] Matt Sassari, Tony Romera - Snare Thing [Tomorrowland] Tom & Collins, Mr. Peg - Esta Pegao [Toolroom Trax] Twolate, NIINE - Balcon [Toolroom Trax] Fish Go Deep - The Cure & The Cause (Idris Elba Remix) [Defected] Kevin McKay, Simon Ellis - Walking On A Dream [Glasgow Underground]

Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the 90s, she didn't panic, she saw an opportunity to establish effective processes that support employees and businesses grappling with evolving technology. Then a pattern emerged: internal teams kept failing to communicate with one another in the wake of change. To respond, Lisa founded Lcubed Consulting. As CEO of Lcubed, Lisa helps companies align people, processes, and technology to utilize agility as a strategic advantage and acknowledge change in a business constant. Her secret sauce to success is leveraging key elements of Project Management, Process Performance Management, Internal Controls and Organisational Change Management to build teams with the skills and capabilities to drive strategic results. Lisa is the #1 best-selling author of Future Proofing Cubed, a book she created to share her insights on productivity, profitability, and process refinement in business. Lisa's goal is to prepare her clients with the skills, capabilities, and self-reliance they need to thrive in the future without Lcubed's guidance. With this notion, she has broken the typical consulting model. Lisa holds her Bachelor of Science in Electronic Media Management from Northern Arizona University. She is a Project Management Professional and Lean Six Sigma Master Black Belt. Lisa enjoys spending free time with her family and basset hounds.   Questions • We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience? • Now, could you tell us a little bit about your company, Lcubed Consulting and also your book, Future Proofing Cubed? • If you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want? • Emerging out of the pandemic, what has been your experience with some of your clients in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting on their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself? • So, I would also like for you to share with our listeners, Lisa, what's the one tool, website or app that you absolutely cannot live without in your business? • Could you also share with our listeners, maybe one or two books that you've read recently, or even a book that you read a very long time ago, that has had a big impact on you. • Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business? • Could you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Before we wrap our episodes up, we always like to give our guests an opportunity to share with us a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed. Do you have one of those?   Highlights  Lisa's Journey Me: Now, we always like to give our guests an opportunity to share in their own words, a little bit about how they got to where they are today. So, I know that your bio kind of gives a pretty good summary of how it is that you got to where you are today. We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience?    Lisa stated that because the journey really is the story, it's what matters in our personal lives, our professional lives. She is an accidental entrepreneur, she left college with the desire to find safety and security in a corporate job, she was looking for a place where she would go to work, she would have paid vacation time, she would have bonuses, she would have things that seemed like they would give security. And those were important to her because her parents were entrepreneurs. And that journey isn't always a smooth one.  And so, she wanted something that she perceived at the time to be easier and to be safer. Fifteen years into that journey, she realised it was the early 2000s. And actually, things were a little difficult. And it was in 2008 and 2009, she was working for a start-up, it was her dream job, it was everything she had hoped that it was going to be, she was building a project management team, they were growing and scaling and going to do amazing things until she looked around and realised that every executive leader had built a fiefdom of external consultants who are coaching and guiding and advising them on how to protect their fiefdom. And none of them were working with each other and it was not safe and it was not secure and the economy tanked.  And she looked around and said, “Oh my gosh, I can do something better.” And in that moment, she became an entrepreneur, and started a business and it's 14 years later, it has not been seamless, it has not been without obstacles and challenges. But it's been fantastic because she's the one designing the journey and the bumps in the road are learning moments, and she wouldn't change anything. It's been great.   About Lisa's Company Lcubed Consulting and Lisa's Book Future Proofing Cubed Lisa shared that Lcubed was born out of that frustration that she had watching consulting teams come into environments over her entire career and land and expand. And she would see that they were in these environments under the auspices of helping the client, but really what they were doing was growing their revenue stream. And she finds that somewhat abhorrent and counter to what consulting is supposed to be about. And she decided that she wanted to do things differently. She wanted to take all of the knowledge and the skills and the experience that she had built up in larger corporations, learning and understanding the impact of Project Management, Process Management, Organisational Change, and using all of those tools and capabilities to help her clients deliver better products and services for their clients, while building self-reliance so that she can take herself and her team eventually out of that equation. She didn't want them to become dependent on her.  The book Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processes, and Bolstering Profitability takes their business model, what they call adaptive transformation, and sort of explains how they use all of those baked best practices in a much more effective and efficient way so that companies can build those skills and capabilities without large investments in internal teams, or large consulting groups.   In Running a Successful Business - Tips to Attract and Keep the Person That You Want Me: Now, in an organisation, as a consultant, I'm sure you know, there's some key things that a lot of companies still struggle with, having the right kind of synergy among the team. A lot of organisations struggle sometimes with recruitment, getting the right person and actually keeping them. And so, if you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want?   Lisa stated absolutely, it may be an oversimplification. But she thinks that knowing what success in the environment looks like. With some of her smaller companies, they do work and they use Lencioni's idea of hungry, humble and smart, that if you have an employee who has the ability, they're hungry, they want new opportunities, they want to learn, they want to grow, they want to make an impact. If they're humble and able to say I don't know what I don't know. And they're smart, meaning that they can pick up and reader a room and understand what's going on with internal and even with your client engagements. If you have those three things, any technical capability can be taught. But if a person shows up hungry, humble and smart, you can build a team of people who can do anything.   Experiences Customers Are Desirous of Now Me: Great. So, I love those three points that you just brought across. So, we've identified the three things we want to ensure that the team member has and as you mentioned, you can teach any technical skill, I guess it kind of goes back to you really want to ensure you have persons with the right attitude versus aptitude. Because you can't train on attitude, right? But even getting further and deeper into that, our programme is about navigating the customer experience and the experience that the customer has is not just on the outside, but also on the inside. And I'm a firm believer that if you really want to have a strong customer experience, it starts from within. If it's strong internally, then it's quite easy for your employees to perpetuate, and relive that externally with your actual clients that are paying, they're the reason why you're in business.  And so, what has your experience been? We've just emerged out of the pandemic, some countries are still feeling somewhat of the effects of it. I mean, COVID is not completely gone. But what has been your experience with some of your clients and wherever you are in, in which part of the world in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting down their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself?   Lisa shared that there's so many things in that to play with. She wants to play with the language right, that the experience starts within. She absolutely agree with that, that internally, we have to understand the experience we want our customers to have. There's a disconnect, more often than not, when we think from the inside out and think that we know what our customers want and need. And she likes to sort of flip that upside down a little bit and teach her clients to think from the outside in.  And what she means by that is actually asking their customers what they want, what they need, so that they're not making guesses. And they're not making assumptions, and they're not applying their own wants and needs onto potentially what their customers wants and needs are. Because oftentimes, when we do that, on the inside, we're really wrong and we don't truly understand. So, starting on the outside and understanding the customer, where are they at? What do they need? And with her clients in the pandemic, they had to do a lot of that because all of their wants and needs in March of 2020 changed dramatically. And so, polling and getting that data and asking the questions so that they can adapt their products and their services to those needs. And it's the need they have today, but the big impact is what does their needs going to be tomorrow, in 30 days, 60 days, 90 days.  During the pandemic, she had the opportunity to watch one of her clients respond to the shutdown. So, the company is a food distribution organisation and they have a national presence in the United States. Their primary job is to take food from a warehouse and deliver it to restaurants, and service providers in hospitals, in airports, in large conference centres, getting food to places where it's going to be cooked and served and sold. Overnight, their business shut down for two weeks or so they thought. And they had the opportunity, they basically froze and did nothing initially, until they brought the leadership team together in this world called Zoom that they had never interacted in. There were people meeting each other, seeing each other in face to face interaction for the first time in 20 years, they've just never been in the same space together. They're panicked, they're at home, everything is a nightmare.  And one person is raising their hand literally shaking their hand in front of the camera trying to get everybody's attention to say, “Hey, I have an idea. We have all this food in our warehouses. And it's not getting to people who need to eat, we have produce, we have things that are going to start spoiling and serve no use to anybody if they're rotting in the warehouse. How about we figure out how to take our food and deliver it to shelters, to food kitchens, to places where there are people who cannot get to food, we're going to spoil it off, we're going to write it off, it's going to waste one way or another, why don't we make it a donation.” And for the first 30 days of the pandemic, that national company donated food because their customers, people who need to eat needed food. It had nothing to do with their bottom line, it had absolutely nothing to do with anything except doing the right thing.  In that first interaction where one individual had an idea, they all thought about it, they experimented about how to make it actually happen. They learned how to innovate on the fly. And that's important because they were speaking to the customers need and for them, it wasn't their customer, it was their customers' customer, a hungry person. And they were solving a problem that did absolutely nothing to drive their business forward except they did the right thing.  What they learned from that was how to innovate and how to think outside of the box, think from the outside in. And as a leadership and management team today, they are still doing that on a quarterly basis and trying to evolve their business model in a way that it hasn't in 40 years. It is wow because they thought from the customer's perspective wants and needs, they solved the problem. We need to solve problems.   Me: And as you mentioned that, Lisa, that we need to solve problems. That's the primary reason why everyone is in business. I remember when I started my company in 2009, it was because one of my greatest pet peeves was I thought service was just so poor. And I said, I'm going to stop complaining. And I'm going to start being a part of the solution, and try to help these organisations to improve on their service delivery. So, when I go and have interactions, I can walk away with a better feeling than the one that I'm currently having. So, I think every business is solving a problem, whether you're selling a pencil or a fan, or you're servicing somebody's motor vehicle, or you're providing some innovative solution or product that's going to revolutionize the industry for aviation, or whatever it is. I think all businesses are solving a problem for someone. And I think, if we come, as you mentioned, from the outside in, to kind of understand where the customer is coming from, and how can we ease their frustration? How can we make life easier for them, that we can definitely create a better experience, both internally and externally.   App, Website or Tool that Lisa Absolutely Can't Live Without in Her Business When asked about online resources that cannot live without in her business, Lisa shared that there are so many, but she's going to go with the one that surprises her the most, because she would never have imagined this, she cannot live without Canva. She would never in a million years have ever thought that she would use a marketing tool, a graphic design, well, now it's kind of an everything tool, right? Presentations, video, audio, whatever, it does it all. She loves it, it makes everything so much faster, so much easier. She's doing work for herself that she probably should be outsourcing but it's kind of fun to do it and it looks really good. So yeah, she cannot live without Canva.   Me: Agreed, Canva has definitely revolutionised the industry and it's made graphic designing not seem like, “Oh, my goodness, I can't do this.” Because simple things that you'd have outsourced as you mentioned, you can do on your own. And they look pretty good. So, you're saving a few bucks there for sure.   Lisa stated that saving a few minutes of time even right? So, you outsource it and things turn into, hopefully days, not weeks. But it's easy enough that a person who has no skills in graphic design can turn something out in minutes, it's fabulous.   Me: My daughter is in her final year in high school and she's a part of the school newspaper and she sees me use Canva and she asked me if she could, like play around with it a bit to put out some stuff that she wanted to do promoting for the newspaper and for the school. And I guess at that age at 17, you're creative and innovative. But she wasn't even using the platform for like an hour and I was just so surprised that the newsletter that she produced, the video that she was able to generate from all of the pictures that she had taken. I mean, just simply amazing, I'm not saying that she couldn't have used other applications but as you mentioned, Canva kind of found a way to bundle everything in one so you could just do all the things in that one platform.   Lisa absolutely agreed. And they made it easy for an end user who has no skills in those areas. There are lots of applications out there and she'll use video editing as an example, but you have to be very, very, very skilled in the application to make it work properly. And Canva just sort of magically does it for us.   Books that Have Had the Biggest Impact on Lisa When asked about books that has had a big impact, Lisa shared that the number one book that always comes to her mind first and foremost is Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson. As leaders and as people, we need to understand how to communicate effectively and that one, it's so foundational to everything that it affects your personal life, your business life, how we show up, how we support others. It's always kind of the first thing that pops to her mind.  There's another book called Flip the Script: Getting People to Think Your Idwa Is Their Idea by Oren Klaff. And as her business was growing and evolving, and off the top of her head, she can't think of the author's name. But it's taking people who run and have their businesses, sales is part of what we have to do. But we may or may not have ever been trained to be salespeople. And we may or may not even like the connotation of being a salesperson, and Flip the Script really did a lot in her mindset to help her understand that selling is a by-product of building good and effective relationships.  And that is far more comfortable to her than the idea of going after and creating a sales pipeline and all of the technical things about what selling is, and reminding her that after now 14 years, she obviously must be able to close a deal, or she wouldn't still be doing what she's doing. And she doesn't have to have the traditional sales process to make it work, because relationships are really where business comes from.   Me: Agreed. I liked that statement you made, Sales is a by-product of building effective relationships, that's really, really true. And you said that you got that mindset, or it shaped your mindset towards that from the book called Flip the Script.   Advice for Business Owners and Managers who Lack Constant Motivated Human Capital Me: Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business?   Lisa stated that there's a challenge in that question because if we have a room full of employees who aren't motivated, there is a very flippant part of her personality that wants to say, “Do you have the right people in the room to grow and scale your business?”  And that's a very scary question because if the answer is, “No, I don't”….then what.  So, and then, the then what mindset we need to understand what motivates our employees and if we have really good people that have been with us, and are no longer performing, do we understand what's changed in their world? Do they need a new opportunity, internally within the organisation in a different role? Have they lost the drive to contribute to this type of business? Do we need to help them find an opportunity outside of this business?  Which is a scary thought, but sometimes the right one, and just because we're separating from a relationship doesn't mean that we're ending it poorly. And Lisa's experience, she's had several examples of times when she's taken employees, help them find their next opportunity.  They were so much more successful, her existing team was more successful, and they've maintained a relationship over time. So, finding that alignment of what's in it for me, and why are they still there? And if they aren't being fulfilled, are there opportunities to train them, coach them? Give them the opportunity to make a change inside or is it that it's time for them to move on onward and outward? And there's nothing wrong with that, if that's the right choice.   Me: Love it. I've asked this particular question, I don't ask it very often. But I've asked it a few times since I've started podcasting and I must say your answer, I really like it's different. Most people didn't take it from the angle that you took it from and I liked the fact that you focused on the fact that maybe we just don't have the right people. And if so, even though it's scary, what can we do to make that transition? Because that's the only way we're going to be able to have success, right?   Lisa agreed, absolutely. And the reality is, it's a little bit of everything. You're going to have some people who probably need to move on, you're going to have some people who probably need upskilling….training new opportunities. There's lots of different things, it's never going to be just one thing. But taking on the scary one of “Oh my gosh, I don't have the right people in the right roles.” That's totally addressable.   What Lisa is Really Excited About Now! When asked about something that she's working on that she's excited about, Lisa shared that the one thing that she's working on right now that's exciting for her is taking the stories that she has from her business and starting to share them as a keynote speaker, and having the opportunity to inspire through some of her great foibles and some of the successes.  But the very real journey that she's had over the last 14 years to help other emerging leaders, potential entrepreneurs, or business owners, be able to attribute and say, “Oh, gosh, I've been there done that.” or “Oh, my God, thank you for sharing that story. I never want to have that experience.”  And that opportunity and sharing to larger audiences is really a lot of fun. And it's eye opening for her to hear and get the response that something hit and it was meaningful. And hopefully, she's sharing some golden nuggets along the way that will help them learn lessons from her mistakes rather than having to make them for themselves.   Where Can We Find Lisa Online LinkedIn – Lisa L. Levy Website – www.lisallevy.com   Quote or Saying that During Times of Adversity Lisa Uses When asked about a quote or saying that she tends to revert to, Lisa shared that there's a quote, but it's a Hemingway quote that has been butchered by many. And so I'll continue to do it. But it takes from the idea that if we break something, if we break a bone in our body, when it heals that spot on that bone is stronger than the original bone around it. And so, when we're having difficult times, the purpose and the reason that it resonates for her is that we can learn from our hardest moments. She likes to think of everything as an experiment and it's not about success or failure, it's about what we learn from the outcome of the experiment.  And so, all of those things are always kind of in her mind whirling around in a not coherent fashion, the way that she's talking right now is very much what's in her head. But it's about being willing to take the risk, do an experiment, if something breaks, it'll heal, and it'll be stronger. And we don't really necessarily fail, we learn things so that we can make different choices the next time. And those are the things that drive her forward every day.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processess, and Bolstering Profitability by Lisa Levy ·  Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson ·  Flip the Script: Getting People to Think Your Idea Is Their Idea by Oren Klaff   The ABC's of a Fantastic Customer Service   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

Please welcome out Round table of famous and international Guests   , Grant Colyer

Laura Stewart is the Vice President of Canada's Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, Laura has turned her attention to helping other Real Estate Agents achieve top tier success through content creation. Now the owner and operator of From the Ground up Media (FTGU). Her company helps realtors produce, edit, and post content on social media with the objective of helping them build a community to do more deals.   Questions   We always like to give our guests an opportunity to share in their own words a little bit about their journey and how they got to where they are today. Could you tell us a little bit about what your company From the Ground up Media does? And how is it that you're able to help real estate agents in this capacity? Could you share with our listeners, maybe I would say two to three things or, let's say, activities, or maybe characteristics that are critical for you to be successful as a real estate agent on social media. Now, could you also share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share with us maybe one or two books that have had the biggest impact on you, it could be a book that you read a very long time ago, or even one that you read recently, but it still has a great impact on you. Could you share with us maybe one or two things that you do personally to keep yourself motivated that may spiral a little bit of spark or thought-provoking things in someone's mind as to how maybe they could tweak or even modify their skills in motivation? Now, could you also share with us maybe one thing that's going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed?   Highlights   Laura's Journey   Me: So, Laura, even though we do read your bio, which kind of gives a little synopsis of who you are, we always like to give our guests an opportunity to share in their own words a little bit about their journey and how they got to where they are today. So, could you share that with our audience?   Laura shared that she'll try and keep it as short as she can because she thinks she has a fairly unique kind of background, in that she didn't know she was wanting to be a salesperson. She didn't know she wanted to get into real estate when she was a younger person. She really kind of took the lead of a Guidance Counsellor who said to her if she wanted to be successful in life, she needs to get into science. Why was that the narrative at the time, she's not sure.   But she was like, of course, she wants to be successful. So, you're an adult, and she's going to take your word for it. So, she went to school for nutrition, and learned pretty quickly on that that was just not going to be her lifelong journey. She did complete the programme and after that she kind of dabbled in the fashion world. She loves fashion, she loves helping her friends and family put together outfits. And she thought, well, this might be something that's interesting.   So, she started working at one of Canada's luxury retailers in their buying department, as a junior buyer, like intern at the time just to kind of get her feet wet. So, started right at the bottom from there. She was cleaning the kitchen and doing all the nitty gritty work that no one else wanted to do. It was pretty quickly on there that she realized, you know what she'd rather be able to buy clothes at these stores than actually be a buyer for these stores. And she's doing air quotes right now, which you can't of course see. But because, at some point, you kind of realize like, if she's going to be going up the corporate chain, she's still not going to amount to the type of success that she's looking for.   So, she went back to school to do her MBA and it was then that she kind of had this concept of, okay, well, Real Estate Agents are quasi entrepreneurs, particularly the good ones, they get to do everything from running their own finances, their own marketing, and really building their own team and business the way they wanted it. And so that's kind of how she got her foot in the door from a eal estate perspective.   What Your Company From the Ground up Media does – How is it That You're Able to Help Real Estate Agents in This Capacity   Me: Now, your company that you're currently operating for 8 years as your bio had indicated, is called From the Ground Up Media. Could you tell us a little bit about what your company does? And how is it that you're able to help Real Estate Agents in this capacity?   Laura clarified that she's been a real estate agent with a company called REC Canada for 8 years. So, she's been actively selling real estate for 8 years, the media company kind of came out of the real estate company only 14 or 15 months ago. How that kind of came about was in 2017, one of the owners of the real estate company, unfortunately passed away fairly tragically. And he was really the face of the company. He was the personal brand that at the top of the funnel, kind of bringing in all the leads and the rest of them were kind of working those deals.   So, at that point, without him they were kind of looking to each other like, “Uh-Oh, what are we going to do now? Like, we have no one to really run this thing.” It was then when the group of them kind of went all in on her business partner, his name is Jas Takhar, and said, “Look, we want you to be the face of the company. And let's help bring us into, this would have been 2018 now. There's these things called podcasts going around, why don't we start a podcast where we are essentially answering all of the frequently asked questions that we get from buyers, sellers or investors.” And that's really where the content began just with an audio only podcast, similar to what you're doing here today. And that kind of spiralled over time.   So, they had some pretty heavy hitters on the podcast just out of sheer luck and tenacity of following up with the right people enough times. So, Ryan Serhant, who is on Million Dollar Listing, he said yes to doing their podcast and that's when they realized, “Oh shoot, I think we need to put this on camera.”   That was when the light bulb really went off because they realize okay, now that they have video footage of the podcast, they can now put that on YouTube, they can put the audio on all the audio platforms. And then what they can do with the full YouTube video is really slice and dice it to add micro content to all of their social media channels. And that kind of became their easy and quick and dirty way of being omnipresent everywhere without doing additional work, because they were full time real estate agents.   And when you when you do that enough, they run a fairly successful business in Canada that other Real Estate Agents are looking to them saying, “Well, what are these guys doing that's allowing them to be successful?” And so, they would meet with a lot of real estate agents who would say, “I want to do what you're doing, how did you do it?” And they come from the notion of, the pie is big enough, there's more than enough business to go around and they would explain to everybody, “Well, this is how we're doing the media. And this is who you could hire, if you wanted to do it on your own, this is how you could do it on your own.”   And they would follow up with some of those agents in a couple months. And they really hadn't executed on anything. And so, that kind of starts to make you look at maybe there's an opportunity here where they could be the service provider for these people. And that is what sparked the idea From the Ground up Media where they predominantly help real estate agents, small business owners work toward building an online personal presence through things like podcasts and webinars and things like that.   Characteristics That are Critical for you to be Successful as a Real Estate Agent on Social Media   Me: Now, I like the idea and definitely the practical strategy that you have employed for From the Ground Up Media, could you share with our listeners, maybe I would say two to three things or, let's say, activities, or maybe characteristics that are critical for you to be successful as a Real Estate Agent on social media.   Laura shared that first and foremost, the one characteristic that you really need to deploy is the utmost Patience. So, they've been doing this since 2018, very, very consistently, particularly for her business partner as she was helping him, they use him as the guinea pig and then they filter it all out and kind of all borrow the same tactics for themselves. And the reason why she says patience is because now that she's sat with a number of real estate agents who come to her and say, “I want to be on Tik Tok, and I want to be on Instagram.” They'll do it for a couple months, and their motivation will kind of get them there. But when they start to see that there's really not much traction, or that it's difficult, or that a client came to them and she was taking all their time. The first thing to kind of drop is the media and the content creation. And that's really the last thing that should be dropping, she thinks right now they're seeing it particularly with this, again, air quotes recession that we're seeing, a lot of people are saying, well, I'm taking off now, I'm going to go on vacation, there's no business to be done.   Now is when you need to double down, this is the time where you can actually gain that market share that you've been looking for, simply by being the educator. And so, she thinks patience is very, very important. She's been doing social media now for quite some time, consistently, every single day and it's a grind. There are some days where you think you're going to promote a piece of content, and it's going to go viral, and it's crickets. And there's sometimes where you're asking for feedback from people and you're asking them to comment, and there's no engagement. And that's kind of the name of the game. So, she thinks patience is super important.   She also thinks Consistency is very important. So, she's learned this the hard way, where she hasn't set up like a schedule for herself and she kind of do a post here and a post there. It really helps, particularly if you're like her to see it on a piece of paper like, “Okay, how many pieces of content should I be filming this week?” And really just hit that goal. Don't worry about the, “Oh, my gosh, this seems so overwhelming, because I need to do 400 posts a year.”   And in fact, it should be more than that. Just focus day by day, “Did I do my one post today?” And being consistent is more important than any perfect post. And she says that because she hears people say, “Well, my hair doesn't look good. The lighting is not good. My camera's not good. The angles, not good. I'm sick today and my nose is a bit nasally.” It doesn't matter. What matters is that you're putting in the reps, you're doing it every day because you really have no idea what the algorithm or what people are going to enjoy and like about you.   So, if you spend an entire week just to make one 60 second video for Instagram reels, and it flops, you're going to be so disheartened. But if you take only five minutes every day to do one and it's okay content, and you get enough of those reps and eventually you're going to hit somebody and you're going to start to build that community over time. So definitely, consistency is a major one.   Lastly and perhaps most importantly, people need to kind of Check Their Ego at the Door. It is overwhelming and it can be nerve wracking to put yourself out there. And that is the name of the game, like you're doing something that a lot of people are just simply not willing to do. We can't all be the most beautiful people in the world, we can't all have the best voice. Or maybe some of us don't even have the knack for writing simple captions in our Instagram feed.   So, understand that no one expects to be perfect. No one expects you to come out of the gates being perfect or professional content creator like all the influencers that you see online, they expect you to kind of hack your way through it and say ums and ahs. How many times have she said, um, or had to start her conversation a little bit differently with today? She never said let's stop the recording and start over, she just kept moving with it.   And so, once people kind of get over their insecurities, and recognizing that it truly is an insecurity, people will say, “Well, I want it to be perfect.” Your desire for it to be perfect is really just you saying, “I'm scared of being judged by people.” And she thinks once you kind of understand where it's coming from, that it is coming from fear, that's when you can say, “Okay, now how am I going to work around this? How am I going to get through this?”   And sometimes it's as simple as like posting it and then turning it off and not going back for a little bit just so you don't feel disheartened, because it is disheartening. You're not going to get all the traction that you want right off the bat and it can hurt, we're all human. She totally understands it. She gets hurt but she still does it anyways. And she thinks that's super, super important.   Me: Love it. All right. So, Patience, Consistency and Check that Ego at the Door. I love it. All right, awesome. Thank you for sharing, Laura.   App, Website or Tool that Laura Absolutely Can't Live Without in Her Business   When asked about online resource that she cannot live without in her business, Laura shared that right now she actually uses a great online resource, which is called Answer Socrates. And that allows you to go in and really type in any type of industry or topic that you want and what it will generate for you is the list of frequently asked questions in around that topic. So again, a lot of real estate agents will say, “Okay, look, I know I have to be consistent, I got the right camera, or I got my phone, or I finally created a Tik Tok account. But now what am I supposed to talk about?” And just knowing that all the topics are there on Answer Socrates.   So, let's say you type in real estate, you're going to get a list of 100 topics that people are asking. So, it really kind of pulls from like Google and what people are looking for on Google, when they say like, is the bubble going to burst? Is there a crash coming? Should I sell all my property during a recession? And now it's up to you to answer those questions.   Ultimately, she does feel that most of those questions will come from simply phone calls and checking your email like anytime you're working with a client, you're going to get a question, “Well, how much of a deposit should I put down? What should I make the irrevocable date around, for example, on the contract, what should be my marketing strategy for selling my home?” All those questions that you get and you answer so you do know the answers to them, you should just turn the camera on, turn it on selfie mode, and record your answer to those people. She thinks that's a great, great place to get started.   Books that Have Had the Biggest Impact on Laura   When asked about books that have had the biggest impact, Laura stated that that's a great question. She's a pretty avid reader, she probably read 15 to 20 books every single year. And sometimes she'll read the same book over. Just recently she finished reading for the second time, Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear, people talk about this book all the time, it's a great book. She really thinks it just resonates with her because at the end of the day, everything comes down to just you doing again, something consistently. And she really try to use that in all facets of her life, not just business, but her workouts. Like today, she didn't work out as hard as she did yesterday, but she still got her ass there. And so, she thinks that's super important and if you really look at life from that lens, you're going to recognize that it's about like small incremental growth.   So, being 1% better today than perhaps you were yesterday. And it doesn't look like much, right? It's kind of like, “Well, that doesn't sound fun. I want 20% growth in a day." But that's just not the way it works. And she thinks when people start to look for those big, big gross, that's where they get burnt out, that's where they get excited and their motivation gets them through the first couple months to do something but then it falls by the wayside because they've gone too hard at the gates. She would rather you let's say we're talking about content creation. She would rather you promise yourself to do one video a week versus saying you're going to do something three times a day when you've done zero previously, like let's build up those reps and build toward it.   The second book and probably the most influential book is by Jack Canfield The Success Principles™ - 10th Anniversary Edition: How to Get from Where You Are to Where You Want to Be, that was the kind of the first book that she read that was really about mindset. And it kind of got her into the personal development, self-help space of books. It's a big, big read and it's pretty thick. But the book starts off at the beginning was saying, everything's your fault and once you kind of recognize that it's on you, everything that's wrong in your life, all the problems that you're having are all your fault. And once you kind of accept that that's the case, it really puts the power in your hands to change it. She thinks where a lot of anxiety particularly for herself comes from is when she feels helpless, and she feels hopeless about making any change. And trust, she don't do this like every time something goes wrong in her life, this isn't her automatic response. But if she eventually do get to a place where she says, “Okay, I can make a change, it might be a small change, and might be, it might even just be thinking, look, I can't change that person, but I can change how I react to that person.” That's certainly very, very well in the last couple years. So, she would say those two books are a must, must read.   How Laura Keeps Motivated   Me: Now, a big part of what you've been talking about Laura as we've started this podcast, we've covered quite a few different characteristics or traits in order for you to be successful. I think it's important also, like, I liked the fact that you mentioned consistency as it related to the different characteristics that you would need to employ in order to be successful as a real estate agent, especially from a social media perspective. But sometimes it's hard to find the motivation, as you had mentioned, to be consistent. So, could you share with us maybe one or two things that you do personally to keep yourself motivated that may spiral a little bit of spark or thought-provoking things in someone's mind as to how maybe they could tweak or even modify their skills in motivation?   Laura shared that we're all human, life is hard and it gets tough. And when markets change, and things shift, that's when you start to say, “Oh, my gosh, maybe I wasn't built for this. Or maybe I've lost my touch.” whatever it is. And she thinks real estate agents have it pretty hard, because they're always living pay check to pay check, you're only as good as your next deal, right? It's a very competitive market, particularly in the GTA, there's over 70,000 real estate agents that they're competing with on a daily basis. For her, what's really helped get over those tough times, is the fact that she joined a team and a team is what held her accountable.   So, there are days where she doesn't feel like getting out of bed, there are days where she sees an email from a client, and she can hardly emotionally deal with it because there's so much pressure and so much stretch, and we're talking about people's biggest purchases of their lifetime. So, understandably, they're emotional. But that emotion sometimes is displaced and it's put on you. And it's up to you as a real estate agent to calm the waters and calm everybody. And so, she thinks having a team of people who are there to support you when you're down, it's rare. So, they have 54 agents on their team, but the core, core group on their team is six of them, it's rare that all six of them are going to be in a really low place at the same time, don't think that's actually ever happened. And they actually went through, again, a tragic death on the team. One person came in and they were in a good mood, and then the other person came in and they weren't in a good mood, but it's the good mood people to help bring up the other people.   And she thinks if you surround yourself with people like that, particularly like minded positive people, you're going to get out of that rut a little bit quicker. The worst thing she thinks you could do as a real estate agent is stay home on those days where you don't feel like it because that one day becomes two days, becomes three days.   And before you know it, you've let a whole month go by and you haven't transacted anything, you haven't even made a single phone call. There's something about being in an environment that's competitive, seeing other people make phone calls, and seeing other people do deals and not to take it personally or emotionally on yourself saying, “Well, what's wrong with me?”   But instead to use them to fuel your fire, use other people to give you that strength and that courage to just pick up the phone and even if it's just you saying, “I'm going to make one phone call today.” , you're doing 1% better than you were doing yesterday, when made zero phone calls. And so, surrounding yourself with like-minded people and people who want to see you win and everyone's in it together, she thinks is super, super helpful. So that would be her tip, particularly for new agents who have never been in the business before and who aren't sure how to navigate all the cycles of the market, being on a team can certainly help with that.   What Laura is Really Excited About Now!   When asked about something that she's excited about, Laura shared that they have an incredible product that they're putting out for From the Ground up Media. And she thinks in entrepreneurship, it's interesting, she thought they would take everything that they had learned on the real estate side, they were doing well on that side. And so, it would be easy for them to kind of transition and start a new company and do well on that side. She was certainly wrong in that regard. They've made so many mistakes at times, because they're learning a new role. And not all skills are necessarily transferable. But they've now come up with a great product that she thinks will help a lot.   They're calling it The Immersion Programme. They haven't even started it yet, the first one is starting in August. So really, what it's about is having real estate agents. Because again, they hear this a lot saying, “Oh, man, I wish I could be a fly on the wall in your office.” So, they have a fairly big space in their office and real estate agents will come back by and say like, “How is it that you guys are doing deals, or there's always an energy back there.” And so, they're going to actually have them come in and sit with them and watch what they do. They're going to show them what their scripts are to people, they're going to show them that. They just recently came up with the idea of making 3000 phone calls in the next 30 days. Because they know with the market the way it is, they're going to have to make that many more phone calls just to get a single deal.   And so, they're hoping that those 3000 phone calls turn into something, of course, but understand that it's not the same market that they're talking about, like people used to make one phone call and be able to do a deal. Maybe not one phone call, but 100 phone calls and do a deal. Now we're talking about 3000 phone calls just to do a handful of deals. And they want people to really see what it takes and to give them the okay in between phone calls, someone asked her a great question on that phone call and she's going to do some social media content around it. So, she's also simultaneously building her social media presence.   And so, she thinks when people really get to see how they kind of organize and schedule their days, organize their phone calls, organize their mindsets all around it, she thinks that will be really valuable and hopefully, it's valuable enough that people can actually take that information with them and then do something about it. Nothing's more disheartening than having conversations like this one, like on a podcast and people listening to it saying, “Oh, that's a great idea. I'm going to use that for myself.” But guess what happens Yanique, no one does anything, they go home and life happens, they get an email, they get tired, they go on vacation, whatever it is, and then they forget the very thing that they were super, super excited about. And so, they're actually hoping that by being with them for two, three weeks at a time, that they're really going to take on the persona and not just kind of be lip service. So, that's what she's super excited about.   Where Can We Find Laura Online   Me: Now, Laura, we would have had quite a few persons that would have listened to this episode once it's published and so they would have listened to it, tapped into all of this awesome content that we've just discussed, and they would like to connect with you online. Where can they find you online?   Instagram - @laurastewartto TikTok – @laurastewartto LinkedIn - @laurastewartto Twitter - @laurastewartto Website – www.ftgumedia.com Podcast - https://www.youtube.com/ftgumedia   Quote or Saying that During Times of Adversity Laura Uses   Me: Now, Laura, before we wrap our interviews up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed.   When asked about a quote or saying that she tends to revert to, Laura shared that something she'd seem to tell herself again and again and again, it changes in times, you see a good quote and then in the email and you think about that for a while, but she would say the one that continuously usually comes back to her, quote wise is, “She believed she could, so she did.” She believes so much in the power of the mind, in positive thinking. And again, she's not saying this because she's positive all the time. In fact, her and her team right now they have a funny little game that they're playing where anytime someone complains, they put $10 in a jar. So, they just started it this morning, and guess who's already complained once today? Her, so she's already losing the battle.   So, it's not to say that she has it all figured out but whenever she's tapped into the belief that she's capable of doing something, and she's known that from the time she was a little kid, she was always the shortest, smallest kid and she was overlooked often in sports. And for some reason, she was actually really, really good at running and sprinting, even high jump. And people would always say like, “How are you so fast?” She would say, “Well, I just keep telling myself to run faster.” It's a choice. Sometimes things are choices that we make and it's about recognizing all the programming that's happened in our lives to put us in these positions, and then try to out think that and try to take those barriers down over time. So, if she believes she can, she will, and every day she has to kind of keep telling herself that because she gets down like everybody else. And like she said, whenever she truly feels it in her gut that she can do something, she's usually succeeded. So, it's done well for her.   Me: Very good. Very good. I like that. It's funny that you mentioned you believe you could, and you would, and you did. And the mindset, the mind is so, so powerful, and you are so true and correct in terms of surrounding yourself with people who will believe in you and people who will cheer you on, and vote for your success. And people who are positive minded and don't necessarily always say woe is me and they're always thinking negatively, because everything starts in the mind. So, I am 150%, behind everything you just said. And I hope our listeners really got some value out of what you shared today. I surely did. And I really appreciate you taking the time out of your very busy day, because I can imagine that you're trying to make 3000 telephone calls for the month, this obviously is not helping you towards that goal.   Laura shared that she will always work a little bit longer. But at the end of the day, she believes in this so much, she believes in women in business, getting their voice out there so much. So, it's actually an absolute pleasure for her to be on the show. She really appreciate Yanique taking the time to have her here today. It's just her point of view, she might be right, she might be wrong and it might resonate with some. But that's okay. This is her story, this is her journey and this is kind of where she's at right now. And so, she really appreciates Yanique allowing her to share it with the listeners.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear The Success Principles™ - 10TH Anniversary Edition: How to Get from Where You Are to Where You Want to Be by Jack Canfield   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice and the author of five books including The New York Times bestseller, The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. Fred is a frequent speaker at major business forums and his work on customer loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek and The Economist.   His upcoming article to be published in November marks his 15th contribution to the Harvard Business Review. In 2012, he became one of the original LinkedIn influencers, an invitation only group of corporate leaders and public figures who are thought leaders in their respective fields. In 2003, Consulting Magazine named Fred as one of the world's 25 Most Influential Consultants.   According to The New York Times, he put loyalty economics on the map. The Economist refers to him as the “high priest” of loyalty. Reichheld graduated with honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978). He's based in Cape Cod and Miami.   Questions   Could you share a little bit about your own journey? How is it that you got to where you are today? Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results? Could you share with us maybe two or three things that you believe are contributing drivers of loyalty? What are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter? Could you share with us what is Customer Capitalism exactly? And how does that impact the consumer? Could you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? Could you also share with us maybe one or two books that have had the biggest impact on you? Could you share with us what's the one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can our listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to keep you on track, or at least get you back on track if for any reason you get derailed. Do you have one of those?   Highlights   Fred's Journey   Fred shared that early in his career at Bain & Company, he noticed companies similar to us all, some brand new, some quite mature, but they were all outperforming all of the things he learned at the Harvard. Some were crushing it and a good example was enterprise Rent-A-Car, who started out as a tiny little rental leasing agency in St. Louis, and has grown now to become the largest car rental company on Earth without ever having to tap public equity markets, it's still a private company. And you think, Gosh, what I learned at Harvard was a capital intensive business, low growth industry, low margins, there's no way that you could grow on internally generated cash.   So, when he went to meet with Andy Taylor, their CEO, he said, “Fred, there's no secret, there's only one way to grow a successful business sustainably.” And so, he was listening for this great secret. And he said, “You treat your customers so they come back for more and bring their friends.”   And that basic idea changed his world because that's what he now understands is the key to success. If your customers are coming back for more and bringing their friends, your economic flywheel will crush the competition.   What is the Net Promoter System and How Companies Can Use it to Yield the Best Results   Me: Amazing. So I had an opportunity to get an advanced copy of your book Winning on Purpose: The Unbeatable Strategy of Loving Customer. I really, really love it. I haven't finished reading it as yet, but I've gotten quite far in it. And so, I just wanted you to share with us.   Fred, in the book, especially in the preface and the foreword, you kind of mentioned that you have this net promoter system, but people are not actually using it the way how you created it to be used. Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results?   Fred shared that he's long been troubled by the fact that financial accounting is how we run our businesses. And while financial accounting is very good at telling us when we've extracted a million dollars from our customers wallets, it does nothing in helping us understand when we've enriched a million customers lives or when our teams have done work that's meaningful and toward an important purpose.   And Net Promoter was his attempt at helping companies measure that important idea of all the lives you touch, how many are enriched? How many diminished? And that evolved into Net Promoter Score is based on one question, how likely you'd recommend us to a friend, 0 through 10.   And it turns out that when someone gives you a 9, and especially a 10, you've enriched their life, you've lived up to the golden rule of loving your neighbor.   And 0 through 6, you failed, you diminish their life. And so, this notion of Net Promoter Score is just keeping track of all the lives touched, how many enriched, how many diminished, and how many promoters, how many detractors, it's very practical for running a business because your promoters are your assets, who come back for more and bring their friends. But also, it's a little bit inspirational because putting your teams to work, and enriching lives and measuring that outcome and helping them learn how to do better, that's really helping them live the right kind of life.   The Contributing Drivers of Loyalty   Me: So, at the end of the day, we're all trying to build better relationships with our customers. Now, in your book, you also said that loyalty means investing time and resources in relationships.   Do you know maybe could you share with us maybe based on your experience and your research, you've definitely been in the thing way longer than I have; maybe two or three drivers that you think contribute to loyalty.   And this is loyalty in general, which I'm sure impacts business relationships, because I mean, loyalty is something that as human beings, we do link it to a person. For example, if you have an animal, your dog is loyal to you as the owner, in a relationship; you're loyal to the other person that you're in the relationship with, whether it's a personal or professional relationship. So could you share with us maybe two or three things that you believe are contributing drivers of loyalty?   Fred shared that he thinks it's quite poorly understood in this day and age when people are demanding loyalty and trying to get loyalty through gimmicks and marketing, so called loyalty programs. So, he thinks it does make sense to get back to basics.   He thinks loyalty is an investment from you and another person in a relationship. And you think, “Why would I invest in someone else?” Well, it's because they stand for what you believe in you.   You believe that they'll reciprocate and treat you reasonably and not abuse your trust and that you're in a position to actually do something to make their life better. Otherwise, you're just wasting your time.   A lot of people think about loyalty as, “Oh, I want them to be loyal to me.” He thinks the way to start is, “How can I invest in this relationship and love them, make their lives better?”   And that's what great companies' do, that's what great leaders do, they inspire their troops to find ways to enrich the lives of customers sustainably, of course, profitably. But the whole goal in a business is making your customers lives better. Because when you do that, you're investing in the right relationships, they come back for more, they bring their friends, they say great things about you, they become your public relations force, that's how great business works.   And he thinks we get drawn off center a little bit because the larger our company is, the more it's run through financial mindset. It's our accounting numbers that we seem to view as the framework of success, when in fact, no, it's this golden rule ideas, it's love thy neighbor as thyself. And when you do it, you'll see the results because when customers feel the love, they are loyal and that's at the core of loyalty, it's earning loyalty by enriching customers lives. And loyalty from employees, by putting them in a position to earn lives of meaning and purpose, by enriching the lives of customers that they touch.   Me: I like the fact that you mentioned that it's not just about loyalty in terms of you getting the person to be loyal to you, but it has to be earned and it's not something that can be bought. So I'm glad that you mentioned at the beginning that a lot of these loyalty programs and marketing initiatives that organizations have that they dub as loyalty programs are not actually programs that will make or even influence your customers to be loyal to you. So it's good that you identified for us that loyalty is something that is earned.   What Companies Should Look for to Enrich the Lives of Customers   Me: Now, in terms of showing your customers or enriching their lives regardless of the industry that you're in, whether you're a financial company, you sell insurance or you have credit cards, or you're a retail company, what are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter?   Fred shared that of course it does. And yet, he finds that the most successful businesses, whether dealing with teenagers today or octogenarians, it's understanding how to communicate effectively, how to always act in your customers best interest, to listen very carefully to how you're doing and what they need. Because at the core, a business is trying to solve the customer's problem, it's trying to turn a frown, into a smile, and the human process of understanding that, he doesn't think that's changed in thousands and thousands of years. Of course, the technologies we use, the innovative approaches, those open up wonderful new opportunities, but the basics, they haven't changed.   One of his colleagues at Bain, they joined about the same year, Scott Cook, who's the founder of Intuit, who has built TurboTax, and other very successful business, huge, huge success.   And he said, “Fred, you want a big business, solve a big problem for your customers.” And that's the right way to think about it, “I am going to be a reliable resource that is going to make a real difference in your life by turning that frown into a smile, and I'm going to measure my success that way.”   Obviously, profits are necessary but those who think of profits as the true objective, they're not going to grow a very big business very long because that's very selfish, “How much money can I extract from your wallet, get away from me, I'm not going to tell you anything about myself for what I need.” If he has someone who actually acts in a loving, caring way, they're a mutually beneficial relationship affair. But that's the kind of person he's willing to actually share his information with and give constructive feedback to because he wants them to succeed, he wants them to succeed in helping him solve problems.   What is Customer Capitalism and How it Impacts the Consumer?   Me: So, while I was reading part of your book as well, I bucked up on a term, Customer Capitalism. Could you share with us what is that exactly? And how does that impact the consumer?   Fred shared that he thinks people have a framework in their heads about capitalism that's just dead wrong, that maximize shareholder value as the underlying concept. Through the years, whether it's Milton Friedman, or Adam Smith, there's an ancient and an out of date framework that people call capitalism, that without giving it this name, it's financial capitalism, because it's based on this idea of profits and shareholder and investor is the king. He thinks that has changed over the last few decades, at least, to where now, there's so much capital in the world; you can raise millions and millions if you have a good idea.   What there's not infinite amounts of are good people with good ideas who are willing to work together in a team framework to serve others.   And the real capital in that system, our customers, all the cash flow comes out of customers' wallets.   So let's keep track of how many customers you have, how many are coming back for more, how many referrals you're getting, that was the basic, those are the keystone metrics in customer capitalism.   And more than anything, it's being clear about the purpose. If the purpose in the old school capitalism was maximizing profits and shareholder value, in customer capitalism, the purpose is to enrich the lives of your customers.   Bain did a survey of a couple 100 Senior Executives around the world, C suite executives and they found that only 10% believe that the primary purpose their business existed was to make customers lives better. They thought it was about profits or great place to work or balance duties to shareholders, stakeholders. He just thinks that is dead wrong. A good business, a sustainable business has to have a primary purpose of making their customers lives better.   Me: Amazing. One of the companies that you mentioned in your book when I was reading was Chick-fil-A and I absolutely love Chick-fil-A, both me and my daughter. But one of the things that I really love about Chick-fil-A was the fact that I remember I traveled a few years ago and my daughter wanted to get something from them on a Sunday and they're actually closed on Sundays and I thought that was awesome, from what I read that was a principle that their organization had and they've lived it up to this day and they've still been very successful even though they're closed on a day when they could be making more profit, as you mentioned.   Fred stated that the purpose of Chick-fil-A is certainly to enrich the lives that it touches. It's interesting, the founder, Truett Cathy was one of his early teachers in his business career, and they're totally different people. He's a Southern, he was a Southern Baptist, very, very conservative point of view. He (Fred) lives up in New England, Unitarian Universalist, you couldn't be more liberal in your religious thinking. And yet they had enormous overlap at the core, he picked a proverb from the Bible, that essentially, it says, “A good name is worth more than silver or gold.” Or in other words, your reputation is everything, which he thinks is so true.   And this notion of net lives enrich and Net Promoter Score, you think about when you enrich a life, you're living up to the golden rule, you're loving a neighbor, when you diminish your life, you're failing.   And so, the reason Chick-fil-A has been very interested and supportive of Net Promoter is because we're trying to achieve the same mission, this is back to Truett Cathy's words, he was inspired to turn frowns into smiles on his customers' faces and that is the purpose of the business.   So, then you mentioned Sunday, he asked him why he closed on Sundays and he said, “It's not a religious thing, Fred.” He's a very religious guy but he's not preachy, their business does not put biblical quotes at the bottom of their cups, and they're not proselytizing in the parking lot. They try to be models; they try to help their people live up to this standard of loving your neighbor. And closing on Sundays, he just knew that you could not run a restaurant and have the manager there 7 days a week, you'll kill yourself. And he said, “Given that, and I definitely want my store operator there running the place not delegating to an assistant.” He said, “We have to close a day and closing Sundays gives this signal that we care about our people, and we care about golden rule.”   As he said, “But you know, Fred, I go to other restaurants on Sunday, it's not like it's wrong to go out and eat at a restaurant on Sunday. It's just wrong for us to try and have our managers running a business 7 days a week.” And he thinks it's brilliant. And it is a signal. He thinks it reminds people that they're different. And you're right, their productivity, they have far higher sales per unit than any of the competitors. And those competitors are open 7 days a week. And it shows you when you get the purpose right; your business can crush the competition.   App, Website or Tool that Fred Absolutely Can't Live Without in His Business   When asked about online resource that he cannot live without in his business, Fred shared that it's a new one for him, he discovered a company through one of his Bain partners, it's called BILT. The reason they were intriguing to him was their goal is to help their customers, their customers tend to be consumer brands, like Weber, who makes grills and place at manufacturers and so on. They try to help them build promoters among their customers, to create more promoters.   And what they've done is just taken one of the most painful steps in every customer's journey episode, which is assembly and first use, using paper instructions, which these paper instructions are horrible, let's be serious, they're written by engineers whose English is certainly their second language and they're just totally unintuitive.   So, BILT takes the 3D CAD drawing from the manufacturer, and then turns it into great little 3D instructions on how to assemble and use your product effectively and it's free to the consumer. So you go to a Home Depot or Costco and you'll start to see BILT on the packaging, and you know that you're going to get that home and you'll be able to put this thing together quickly and you'll feel great about yourself or Home Depot will have their faucets or ceiling fans, things that are really tricky to install, or garage door openers, and you go to BILT and you put the product in it and it downloads up to date information about how to put it together in a very intuitive way where you can zoom in and pinch out and rotate upside down and voice activated to help you guide you through your journey, it's just brilliant.   Me: Nice, very good. They obviously saw a need in the market, as you said, a problem that people were having challenges with and complaining about and created a product that would be applicable to make people's lives easier.   Fred stated that try ordering a bicycle online, you get it back to your driveway and then you try to put it together using paper instructions and he thinks you'll see why BILT is so successful.   Me: Yes, I can just imagine and my coordination of doing things like that are extremely poor, so I'm sure I'd benefit from using BILT.   Books That Have Had the Greatest Impact on Fred   Me: Could you also share with us maybe one or two books that have had the biggest impact on you? I'm sure you have many because you've been around for quite some time and I'm sure you've had to read and engage with a lot of authors over the years that have definitely helped enrich your life and the lives of others. But is there maybe one or two that have definitely had a great impact on you over the years, maybe something you read a long time ago, or even something you read recently?   When asked about books that have had biggest impact, Fred shared that he read a lot of books. Actually, he listens to them now; his eyes are so strained from working at his computer and writing a book, he can't read in a relaxed way so he listens to Audible. Probably the most impactful book in the last 10 years was written by a guy who passed away, Clayton Christensen was a business school professor, who he got to know, he worked briefly at Bain and then worked at an entrepreneurial thing and ended up at Harvard.   He wrote a book called How Will You Measure Your Life? And he (Fred) thinks he's just absolutely right. And the reason that helped him is, he thinks you do need to measure a life carefully, that's what a Net Promoter Score is, of all the lives he touched, how many enriched, how many diminished?   That's how you measure a life. And he thinks Clayton put this in very human terms, and thinking about that, not just in a business sense, but all of your relationships in life, how do you think about investing in those relationships and being loving and loyal in a way that's not just correct in your mind, but you know the other party felt the love, you have to get feedback on how you enrich their life. So, How Will You Measure Your Life is a big one.   There's a recent book by Adam Grant called Think Again: The Power of Knowing What You Don't Know, that he thinks is quite good. Adam is a guy that they must think along the same lines, because it was an earlier book that he wrote about it's called Give and Take. And he just makes the case that the world is full of people; there are some people who are givers, there are people who are matchers, they want a relationship to be in balance and then there are takers. And he said, one of the keys to life is avoid those takers, they're sociopaths, you can try and change them, but good luck.   And he thinks this is important and living a golden rule existence. Not all people want to be part of a community where people are treated with love and care, they'll abuse that community and he thinks if they can't be fixed, they have to be excluded. And then Think Again, Grant just says, we have these mindsets that are fixed, and he thinks of financial capitalism as a fixed mindset for 90% of the world and he needs to change the way people think about the purpose of business and how to enrich a life.    What Fred is Really Excited About Now!   Fred shared that he got the paperback galley of Winning on Purpose just a week ago and he can't take it off on his desk, but very pleased with the way it's come out. And that's going to be every day of his life for the next probably 90 days is how to get people to see the relevance of this book to their personal lives, not just their business lives because the subtitle of Winning on Purpose is “The Unbeatable Strategy of Loving Customers.” And loving customers, it doesn't sound like it's a business book, he doesn't know what it sounds, just a little flaky but it's not because this notion of loving thy neighbor as thyself is the core, it's the highest standard in human affairs. And what he's arguing and Winning on Purpose is that, that is how you win.   When you enrich lives, you have to do it sustainably, and you have to do it profitably, but that's not the magic, accountants can do the profits for you. The magic is figuring out how using your energy and ingenuity to love your customers and have them come to trust you and come back for more and bring their friends but it goes so far beyond business.   So, the great challenge he's got is getting people to recognize, he wrote this book for his granddaughters, infants who he wants them to see how you live the right life. And it sets out a way of measuring progress that he thinks is consistent with what Truett Cathy had in mind of building a reputation that you'll be proud of, and investing in relationships where you can earn people's loyalty.   It's probably a good rule of thumb anywhere to just don't spend time with a person unless you can figure out a way to make their life better. And by the way, the good news, chapter two and five of the book, demonstrate that companies that do this, they're the ones that get rich.   It's not clear from reading the Wall Street Journal, but every company, every industry, where they look at the Net Promoter Score, versus the competition, measured carefully, correctly, not just some self reported vanity metric, but real apples to apples.   It's the company with the highest Net Promoter Score who is growing faster and delivering better total shareholder value. And that's really good news.   But people are the mindset is fixed, they just don't get it. They say, “Oh, that's just some industries.” No, every time they're finding it, how did Andy Taylor grow to be the biggest car rental company on earth? How did Apple become one of the biggest companies on earth? Because they built a set of customers who are Promoters who are out there buying more stuff, and referring their friends and giving good feedback because they trust you, and making your employees feel special and loved, that's the flywheel that's going on. So, he's trying to convince the world that business works in a very different way than they probably learned in business school, or if they read the Wall Street Journal and The Economist.   Me: And you know, one of the things that kind of came in my head just now when you're speaking in terms of what we were taught in school versus what is reality, the reality is, a business isn't a static thing, it's made up of people and without people in the business, there is no business and people are human beings with feelings and emotions. And you get more out of people when they feel loved, when they feel listened to, when they feel heard, as you said, when you enrich their lives. So, if you really do live that principle, I'm sure you'll win in all aspects of your life.   Fred shared that he's worked at Bain & Company since 1977. So what is that 43 going on 44 years now. And they've been through good and bad times. For the last 10 or 20 years, it's been good times. If you look on Glassdoor, the place that rates businesses as great places to work, Bain, this year, it's the best in the world according to Glassdoor, it's always been one of the top several since Glassdoor started. And Bain hires lots of different kinds of people. But these are really ambitious, talented people. And even with that slice of ambitious people, when you look at what makes a person happy at work at Bain, they want to feel loved; they want to feel like they're a valued member of a team that wins with its customers. So it's an act of service and if you ask, remember he said the typical business person in the world, 10% of them think the reason their business exists is to enrich customer lives, at Bain, if you just ask everybody through the company, you find 60% to 70% of the people think the reason Bain exists is to make their clients more successful.   It's a servant culture where love is at the core, helping people succeed and putting smiles on faces and that's what makes it a great place to work.   And the irony is, he knows what makes, at least he thinks he knows what makes Bain a great place to work, it's that they are dedicated to helping their teams make a difference in their clients success, and be recognized and rewarded and part of a team that helps achieve that.   And it's financially successful but that's not the purpose, the purpose is making their customers lives better. And he thinks most great places to work lists, completely ignore that. They think it's refrigerators full of beer in the break room, pool tables and ping pong and cool fringe benefits, that's the fringe, the core is being on a team where you're playing a valued role at really making a difference in a customer's life.   Where Can We Find Fred Online   Website - https://www.netpromotersystem.com/ LinkedIn – Fred Reichheld   Quote or Saying that During Times of Adversity Fred Uses   When asked about a quote or saying that he tends to revert to, Fred shared that he wished he did. When he's preaching to whether it's at the dinner table or elsewhere, he goes back to this idea of how important loyalty is. You got to understand what your life stands for, what is your purpose as an individual and then the way you live that purpose is to invest in relationships with other people who share that purpose. And it's how you can invest and help those people succeed that he thinks helps you achieve your mission. So, “Choose your loyalties wisely, they guide your life and they define your legacy.”   Me: Love it, choose your loyalties wisely, they guide your life and define your legacy. Amazing. Love it, absolutely love it. And I'm sure every person on the face of this earth that wants to do good, wants to leave a good legacy behind. So the only way to do that, I believe, as you had said was to try and live by doing those actions on a daily basis, do it consistently because that's the only way when you leave this world you'll be able to leave that legacy.   Fred stated that and measure, so many people would say, “Oh, I can't measure love.” And he would say, actually you can, you can get feedback from your customers in a systematic Net Promoter framework and understand how many lives you've enriched and that is your legacy. And then you should be measuring your way toward the kind of life you want to lead.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links   The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld Winning on Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld How Will You Measure Your Life by Clayton Christensen Think Again: The Power of Knowing What You Don't Know by Adam Grant   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Me Love  | Sean KingstonDon't Drop That Thun Thun Thun  | Finatticz | Late At Night  | Roddy Ricch | Wobble Up  | Chris Brown Ft. Nicki Minaj and G-EazyLEMME FIND OUT  | Bino Rideaux & Roddy RicchNice & Slow  | Preach700 | Party For Me  | Jhene Aiko Ft. Ty Dolla SignOwn It  | Mack Wilds | Whoop Whoop  | Stylo G | Dance With Me  | T-Pain and Chad FocusMoment 4 Life  | Nicki Minaj feat DrakeLoyal 2 The Bag  | Joei Redd | You Tried It  | City Girls | Ryde Or Die, Bitch  | The Lox ft Drag-On & EveIndependent Women, Pt. 1  | Destiny's ChildRed Nose  | Sage The GeminiHigh Fashion  | Roddy Ricch ft MustardIf You Love Me | Brownstone | The London  | Young Thug ft J. Cole, Travis Scott

THE CHALLENGE: MAKING CRITICAL DECISIONS   Do you have a system for making critical decisions?   Every single day we are faced with making lots of different decisions Decisions within our career and businesses Decisions within our marriage and family Decisions for our health etc   Ultimately our decisions determine our destiny   Depending on the decision…the outcome can go left or right…good or bad…favorable or unfavorable. If I decide to marry my wife…life looks different If I decide a different career…life looks different If I decide to hit the snooze button…I'm late for work… If I decide to not workout or decide to eat something unhealth…then there's a different future than if I do…   Therefore, the decisions we make are EXTREMELY important! They determine our destiny.   So with that said…   How do you make decisions such that, given the same circumstances, no matter the outcome, you would make the same decision again?   How do you create consistency in your decision making to reflect where it is you want to go in life?   How do you make decisions that are congruent with how you want life to be?   How do you make decisions that you would never ever regret?   THE PROBLEM: A CURRENT UNRELIABLE SYSTEM FOR DECISION-MAKING One of the ways many of us make decisions is seeking the wisdom and opinion of others. We come to a crossroad and try to see what decision other people (people who hopefully have wisdom to offer wise suggestions) would make given the same situation. There is certainly benefits to gaining the wisdom of others, but it does present a challenge. We are trying to make a decision based off of what a completely different person would do, but standing in your shoes. This presents a challenge because of the nuances of the situation and differences of personality. If we strictly use the opinions of others…we may regret the decision if things don't go as we desired. Ultimately, the opinions of others is good to gather information of ideas or perspectives that maybe you haven't considered in making your.   THE SOLUTIONS: CORE VALUES What I've found is that…the wisdom of others helps me gather information to make a decision, but the most effective practice for making a decision I won't regret and is congruent with where I want to go is…   Using my Core Values as a Compass for my Decision Making   My definition of Core Values: The central ideas, principles, and/or standards that your life is guided by   Benefits of having a set of core values: They set a true north, like a compass, to ensure decision making will ultimately stay consistent with the destination of your goals – Keeps you going in the right direction It adds power to your decisions by making them more definitive and without ambiguity Allows you to know what to say ‘NO' to Encourages action: If your core values are being compromised then it encourages (1) a needed critical conversation, (2) ideas for change, or (3) decision to leave!   Examples: I was recently invited to be on the board of directors of a local non-profit…aka a critical decision. However, because of my core values it was easy for me to say yes to the opportunity. However, I was also recently invited to be part of a real estate project. It would have taken more time and energy and was not currently in alignment with my core values. Therefore it was easy to say, “no thank you”. (Nugget: Getting good at saying no to the right things is JUST AS, IF NOT MORE important than knowing what to say yes to)   ACTION: CREATING YOUR CORE VALUES How to Make a list of core values: A good number is between 4-7 Core Values Write down a longer list What values really matter to you? What principles of life do you value? How do you want life to look? What values need to be in place to get there? Narrow it down to 4-7 Write them down and put them in a place where you will see them consistently (memorize them) Do it with your family and your business   Last question: Are your core values in line with your faith?? Your Faith should influence your core values.   My Core Values: Live as a reflection of God and Jesus Christ Embrace God's Will Over My Own Relationships over results I am 4th (1.God, 2.Family, 3.Employees/Patients/Clients, 4.Me) Love and serve others unconditionally with looking for nothing in return Consistency   This will simplify and standardize your decisions to ensure that life is navigated toward how you want it to actually be…and avoid regretting decisions.   If you need help, book a 1:1 Discovery Call with me at https://drbradmd.com   Talk to you soon, Dr. Brad

Choosing to love and pray for those who hurt us and persecute us and have treated us unfairly, unjustly is never easy might not at first be a thought in our mind, but it was commanded by our Lord in the Gospels . Jesus said, " Love your enemies and pray for those who persecute you, that you may be sons of your Father in heaven” (Matthew 5:43-45a). But I tell you who hear Me: Love your enemies, do good to those who hate you, bless those who curse you, pray for those who mistreat you" (Luke 6:27-28). In this Podcast , I briefly make some points on why we should obey Gods command to pray for our enemies and why ? Please check out my YouTube channel link is under this podcast under links options (Adelante with Arlene) .Please consider subscribing and share my videos . Also PRESS THE NOTIFICATION BELL. Check out my Playlists where I include food recipes, Classic freestyle music from my past days in the music business, and much more. Also please check out my Stores for my personal collection of MY FREESTYLE MUSIC MEMORABILIA COLLECTION https://teespring.com/stores/arlenes-freestyle-classics-2 FOR MY INSPIRATIONAL TEE SHIRT COLLECTION https://www.bonfire.com/store/adelante-with-arlene--be-inspired/ ​ My book: https://www.blurb.com/b/2943674-my-th​​... INSTAGRAM @arlenefreestylemusic INSTAGRAM @arlenesfreestyleclassics FACEBOOK: https://www.facebook.com/Arlenefreest... ​ TIKTOK @adelantewitharlene --- Send in a voice message: https://anchor.fm/adelantewitharlene/message Support this podcast: https://anchor.fm/adelantewitharlene/support

One day you'll seeA sky of blue, yeah yeahI know the sun gonna shine on youyeah yeahListen to meLove is around the cornerLove is around the cornerLove is around the corner, yeahI can feel it, can't you feel it, come onI can feel it way down in my bones

One day you'll seeA sky of blue, yeah yeahI know the sun gonna shine on youyeah yeahListen to meLove is around the cornerLove is around the cornerLove is around the corner, yeahI can feel it, can't you feel it, come onI can feel it way down in my bones

... against characters! Memories: like the corners of my mind; misty, water-colored memories of the way we were! ResourcesDiscipline by Jane YehMarabou  by Jane YehThe Ninjas by Jane YehTheory of the Gimmick: Aesthetic and Capitalist Form by Sianne NgaiANTI by Rihanna (album)A Thousand Plateaus: Capitalism and Schizophrenia by Gilles Deleuze and Félix GuattariThe Coming Community by Giorgio AgambenMarley and Me: Love and Life with the World’s Worst Dog by John GroganThe Song of Achilles by Madeline MillerFinal standings1 - The Two Noble Kinsmen AND Measure for Measure (a tie!)2 - Cymbeline3 - The Comedy of Errors4 - Pericles5 - Titus Andronicus6 - Troilus and Cressida7 - King John99 - Timon of Athens

Trash Disco Kev: Billy, do you fancy doing a podcast for us? Me: Love to mate, what style? Kev: Some of your current house playlist, some older and a few classics? Me: Sounds good, when you want it? Kev: Now? Me: Deal :) Get it here; https://itunes.apple.com/gb/podcast/trash-disco-podcast/id550138027?mt=2 No sync buttons were hurt during this mix.

Tom's guest is singer Freda Payne. Some might know Ms. Payne for the 1970 Holland-Dozier-Holland song she recorded called Band of Gold. It was a huge, international top-40 hit single for the then-28 year-old singer. Payne had a solid run in the R&B genre, with another gold-record hit two years later, an anti-Vietnam War song called Bring the Boys Home. Despite her success in the 1970s with R&B, the Detroit-born singer’s first love, and the abiding thread in her diverse career, has always been jazz. She grew up listening to Ella Fitzgerald and Billie Holiday. In the early 60s, well before her pop hits, she began working in New York with artists like Quincy Jones. At the age of 22, her debut album – After the Lights Go Down Low and Much More! (a jazz recording including songs by Duke Ellington and other standards) -- was released on the prestigious Impulse label. She has since recorded numerous jazz albums and toured the international jazz circuit. Her most recent release was the 2014 CD, Come Back to Me Love. She says another CD is in the works. Freda Payne’s career has taken her from the concert stage to Broadway, to movies and TV, and this weekend, it is taking her to Baltimore’s Keystone Korner for a three-night gig, starting tonight at 7:30. For ticketing and streaming information, click here. Freda Payne joins us on Zoom…

track list in order of play Idao pop: I don't car Taylor swift: Me Jonas Brothers: Cool Traffic and travelNewsbeat with sky news @6:30 Spice Girls: wannabe Post Malone: Sunflower Olly Murs: feel the same Route 94: my loveNewsbeat with sky news @7pm Trowback S club 7: Don't stop moving (2001) Marron 5: this love (2002) Ne-yo: Miss Independent (2008)Leona Lewis: Bleeding love (2007)sean kingstone: Me Love (2008) Whitney Houston: It's not right but it's ok (2000) Newsbeat with sky news @7:30Lonestar: Walking in memphis (2003) Nelly: Dilemma Newsbeat with sky news @8pm Ed Sheeran, Justin Bieber : I dont care Ub40: Moonlight loverNathan sykes: Famous the overtones: Superstar Sigla: Say you dosong of the day: Ed sheeran: I dont care

Join Ross Martin and Sharon Levine as they take a look at the fascinating topics of love, sex and dating in the modern world. The post Talk Dating to Me: Love, Sex and Dating in the Modern World appeared first on Chapelboro.com.

Show #392   Eric Westbury - My Kind Of People (Are Getting Hard To Find)(Atomic Wilderness) Yonder Mountain String Band - Take a Chance on Me (Love. Ain't Love) India Ramey - Devil's Blood  (Snake Handler) Jeremy Pinnell - Take The Wheel  (Ties Of Blood And Affection) (mic break) Korby Lenker - A Friend of a Friend  (Thousand Springs) Emily Saliers - Poethearted  (Murmuration Nation)  Elijah Ocean -  Chain Of Gold  (Elijah Ocean) Will Hoge - Baby's Eyes (Anchors) (mic break) Wilco - All Lives You Say? (single, sales benefit Southern Poverty Law Center) The Scatterlings - All My Friends Are Drunks (The Scatterlings) Shoebox Letters - Can't Stop It  (Keep It Simple) Hope Country - Let Love Grow  (Hope Country)   (mic break) Cory Chisel & Adriel Denae - Songbird  (Tell Me True)  Gerry Spehar - God Lubbock   (I Hold Gravity)   Robert Cline Jr. - Honky Tonk Honeymoon   (American Mojo) (mic break) Juanita Stein - Cold Comfort  (America) 

All hail to the Hot and Sticky season called SUMMERTIME!!! Yes summertime!!! Me Love it!!! So We did a little podcast blessing up all that we associate with the summer....sooo...ROOTS + Killer Digital + RubAdub! Big Tings!! And always this ya mix is 100% vinyl mixed inna big people style - 2 turntables, mixer, effects!!! No Cds, No Serato, no Computer Edits! Check www.Deadlydragonsound.com for all the wicked tracks! Track Listing: 1. Yabby You - Beware Jah Is Watching You (TR Groovemaster 7") 2. General Plough - Many Rivers To Cross (Black Ovation 7") 3. Augustus Thomas - Warn Them Jah Jah (Moneys Worth 12") 4. Everton Dacres - Jah Jah a Come (Valerie 7") 5. Silvertones - African Dub (Black Eagle 7") 6. Leroy Brown - Blood Ago Run (Root Down 7") 7. Judah Eskender Tafari - Jah Light (Studio One 7") 8. Sound Dimension - Rockfort Rock (Studio One 7") 9. Azul - Rock Fort Rock (Wackies 12") 10. Barry Brown - Mafia (12 Star 7")10. Barrington Levy - Juggling Soldier (Live & Learn 7")11. Jr. Reid - Thanks & Praise (W.O.W. 12")12. Errol Dunkley - A Little Way Different 13. Freddie McKay - Rock A Bye Baby (Keith 7") 14. Horace Andy - Ital Vital (Rhythm 7") 15. Don Carlos - Fight Fight (Hitbound 7") 16. Wayne Smith - Ism Skism (Black Joy 12")17. Michael Prophet - Been Talking (Volcano 7") 18. Mr Brown - Babylon Gates (Express 10") 19. Horace Andy - Trying To Conquer (Rosie Uprsing 7") 20. Ronnie Davis - We got to Change (Uncle Tom 7") 21. Conroy Smith - Last Ride (Spenguy 7") 22. Eek A Mouse - For Hire & Removal (Volcano 12") 23. Lee Van Cliff - Slow Motion (Solid Gold 12") 24. Little Howie - Original Loving (Look To Africa 12") 25. Courtney Melody - No Darkness (Chopper/Digikiller 7") 26. Don Hickey - Cooperate (Chopper / Digikiller 7") 27. Cocoa Tea - Girl You Ready (Moodies 12") 28. Little Kirk - Don't Touch The Crack (Live and Learn 12") 29. Robert French - Youthman (Mes Jam 12") 30. Yami Bolo - Roots On The Corner (Youth Promotion 7") 31. Scion Success - Jah Is My Hero (Jah Life 12") 32. Lucan Scissors - Donate (Dancehall Sizzling - Tachyon) 33. Earl Anthony - Sensi Man Rock (Look To Africa 12") 34. The Hax - Gimme the Wuk (Leggo 7") 35. Little Rose & Thriller U - Just a Work (Vena 7") 36. Supah Major - Lazy Man (Fat Man 7") 37. Colonel Fluxy - Pirate (Raiders LP) 38. Tad Hunter - Thanks & Praise (Stingray 7") 39. Glen Washington - One Bright Morning (Stingray 7") 40. Freddie McGregor - Hands In The Fire (Stingray 7") 41. Glen Washington - Repatriation Time (3 Kings 7") 42. Crime Stoppa - Don't Touch Crack (Mixing Lab 7")