Podcasts about bain company

Episode 245: What happens when digital transformation becomes table stakes—and customer relationships become the real differentiator? Eduardo Roma, Global Head of Customer Experience Transformation at Bain, believes companies that spent years optimizing transactions and digitizing every interaction are now unprepared for what matters most: becoming more humanized. The human element is now critical, and efficiency can't be mistaken for real connection. Eduardo outlines three forces reshaping customer experience: Digital is now table stakes, customer power has surged to new heights, and predictive, data-driven relationships are setting brands apart.  Too many organizations still equate digitization with progress while missing what actually builds loyalty: emotional relevance, early engagement, and personalized support that evolves alongside customer needs. Learn how leading firms are using data to build trust, earn loyalty, and deliver meaningful value—especially in the earliest moments of the customer relationship. And discover how to make customer engagement a true driver of growth. Guest: Eduardo Roma, Partner, Bain & Company, Global Head of Customer Experience Transformation Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Topics Covered: 00:30 – Why customer experience is at an inflection point 01:00 – Digital experiences are now table stakes 02:00 – Generative AI and the shift in customer power 03:10 – Moving from reactive to proactive experience management 05:00 – The limits of digitization when every app feels the same 07:00 – Personalization that creates value, not just sells more 08:30 – The problem with local optimization in product teams 11:15 – Digital capture vs. earning engagement 14:00 – Humanizing experiences with data and behavioral science 17:00 – Creating customer value creation plans 20:00 – How new challengers are forcing incumbents to rethink CX 21:30 – Predictive, proactive engagement and relationship signals 24:00 – Why CX professionals must speak the language of value Notable Quotes: “Now that [companies] have digitized experiences, they really need to humanize those experiences through data. And what I mean by that is how to make interactions with customers much more meaningful, much more relevant, [and] much more personalized in a way that those interactions build enduring relationships with customers.” “There are way too many degrees of separation of people who understand the customers and where some of the decisions are being made. It is important for organizations to be aware of those blind spots and to close those gaps.” “The whole idea of just focusing on the experience, we need to move people beyond that. Move to relationships, to stop and think where we are on this experience pointing in time. We need a more holistic view.”  ”Now, customers are much more in control. That is [a] transformation of organizations, when they think about the reach and relevance of the relationship they have with customers.” Additional Resources: Transforming Customer Experience with AI: A Guide to Sustainable Growth (A webinar by Eduardo Roma, Rob Markey, and Phil Sager) Eduardo Roma on Three Changes on Customer Engagement (Video located on Eduardo's profile page)

Stéphane Timpano is CEO of ASPIRE, the program management and business development arm of the Advanced Technology Research Council located in Abu Dhabi. The ATRC's mission is to build a vibrant research and development ecosystem that supports Abu Dhabi—and the broader UAE—in its transformation into a knowledge-based economy. With nearly 1,000 employees representing over 70 nationalities, the Council is also investing in the next generation of innovators through a wide range of STEM initiatives. ASPIRE drives the Council's programmatic efforts by crowdsourcing top global talent through international competitions and grand challenges. These challenges are designed to tackle real-world problems—everything from global hunger and maritime safety to the future of autonomous mobility—by bringing together experts from academia and industry to co-create cutting-edge solutions. As CEO, Stéphane leads ASPIRE's strategic direction and oversees relationships with key stakeholders and partners. He brings more than 15 years of management consulting experience, including major transformation initiatives at Bain & Company in Dubai and Nigeria. His industry expertise spans telecom, media, tech, private equity, and energy. Before consulting, Stéphane worked in the media industry in South Africa and Italy, gaining valuable experience at Sky Italia News Corporation and IMS. He has also been deeply involved in social impact and economic development projects with organizations such as the World Bank, Gates Foundation, Acumen, and Endeavor. He holds an MBA from SDA Bocconi in Milan and a degree in Business Administration from Aix-Marseille University in France. Recently, more than 2,500 people gathered to watch top autonomous drone racers compete for a $1 million prize pool at the Autonomous Drone Racing Grand Championship in Abu Dhabi.  And in case you were wondering, MavLab, from the Delft University of Technology in the Netherlands, secured victories in three out of four competitions. They clinched the AI Grand Challenge with their drone completing two laps of the 170-metre course in just 17 seconds. MavLab won the world's first AI-only drag race, demonstrating straight-line speed and precision under intense acceleration.  And in a landmark moment, MavLab's autonomous drone defeated three top DCL champion pilots in a head-to-head AI-versus-human showdown. With precision flying, the AI-powered drone edged out its human-piloted rivals in thrilling contests.  In this episode of the Drone Radio Show, Stéphane shares insights into ASPIRE's mission, the rise of autonomous racing challenges, and the broader impact these competitions can have across technology, education, and industry.

This week on Breaking Battlegrounds, Sean Noble of Light Beer Dark Money and Kiley Kipper of Kiley's Corner are joined by two influential voices in their fields. Mackenzie Price, education innovator and founder of Alpha Schools, shares how her revolutionary two-hour school model leverages AI to deliver personalized, mastery-based learning while giving students back time to build life skills, explore creativity, and pursue purpose. Then, economist and American Compass founder Oren Cass joins to unpack Trump's tariffs, how China's authoritarian economic practices undermine true free market trade, and why rebuilding America's manufacturing base is essential to our future prosperity and national security. And in Kiley's Corner, Kiley shares the heartbreaking story of Eli Heacock, a 16-year-old who took his life after being targeted by an online predator using AI-generated sextortion, an urgent reminder of the dangers facing teens online in the digital age. Stream now!www.breakingbattlegrounds.voteTwitter: www.twitter.com/Breaking_BattleFacebook: www.facebook.com/breakingbattlegroundsInstagram: www.instagram.com/breakingbattlegroundsLinkedIn: www.linkedin.com/company/breakingbattlegroundsTruth Social: https://truthsocial.com/@breakingbattlegroundsShow sponsors:Invest Yrefy - investyrefy.com4Freedom MobileExperience true freedom with 4Freedom Mobile, the exclusive provider offering nationwide coverage on all three major US networks (Verizon, AT&T, and T-Mobile) with just one SIM card. Our service not only connects you but also shields you from data collection by network operators, social media platforms, government agencies, and more.Use code ‘Battleground' to get your first month for $9 and save $10 a month every month after.Learn more at: 4FreedomMobile.comDot VoteWith a .VOTE website, you ensure your political campaign stands out among the competition while simplifying how you reach voters.Learn more at: dotvote.voteAbout our guest:A Stanford graduate in Psychology, MacKenzie Price always knew that education needed revolution, but when her daughters told her that school was boring, she knew that the time for a change was now.And that is why she created the 2 Hour Learning model, empowering students to crush core academics in just two hours a day and giving them the gift of four hours to pursue their passions while mastering life skills.Starting with the first Alpha School, MacKenzie's vision became a reality. Students score in the top 1-2% nationally, and over 90% said they love going to school. This success led to the expansion of Alpha Schools across multiple cities – Miami, Brownsville, and counting. Her model is also used at Alpha High, Sports Academy, NextGen Academy, and GT School, changing the educational landscape for hundreds of students.MacKenzie also hosts the Future of Education podcast and YouTube channel, discussing AI's role in education and how students can align their passions with their skills for personal and academic growth, amongst other topics. As a member of the Forbes Technology Council, she continues to drive discussions on innovative education.MacKenzie lives in Austin, Texas with her family and aims to make 2 Hour Learning a global phenomenon. Follow her on X @mackenzieprice.-Oren Cass is the founder and chief economist of American Compass and editor of the forthcoming The New Conservatives: Restoring America's Commitment to Family, Community, and Industry (June 3, 2025). He is a contributing opinion writer for the Financial Times and the New York Times. His 2018 book, The Once and Future Worker: A Vision for the Renewal of Work in America has been called “absolutely brilliant” by New York Times columnist David Brooks and “A brilliant book. And among the most important I've ever read” by Vice President JD Vance.From 2005 to 2015, Oren worked as a management consultant in Bain & Company's Boston and Delhi offices. During this period, he also earned his J.D. magna cum laude from Harvard Law School, where he was elected vice president and treasurer of the Harvard Law Review and oversaw the journal's budget and operations. While still in law school, Oren also became Domestic Policy Director for Governor Mitt Romney's 2012 presidential campaign, editing and producing the campaign's “jobs book” and developing its domestic policy strategy, proposals, and research. He joined the Manhattan Institute as a senior fellow in 2015 and became a prolific scholar, publishing more than 15 reports for MI and editing its popular “Issues 2016” and “Issues 2020” series, testifying before seven congressional committees and speaking on dozens of college campuses. He founded American Compass at the start of 2020. Follow him on X @oren_cass. Get full access to Breaking Battlegrounds at breakingbattlegrounds.substack.com/subscribe

Justin Soleimani is the Co-founder and Co-CEO of Tumble, a Los Angeles-based company specializing in machine-washable, spillproof rugs designed for modern living. Before establishing Tumble in 2021, he worked as a consultant at Bain & Company, advising clients across various industries. Justin holds an MBA from Columbia Business School and a BA in Economics from Emory University, where he met his Co-founder, Zach Dannett. Under their leadership, Tumble has grown significantly, scaling to high eight-figures in revenue within four years. Zach Dannett is the Co-founder and Co-CEO of Tumble. Before Tumble, he served as the General Merchandise Manager and Buyer & Merchandiser for Outdoor Furniture at Noble House Home Furnishings, LLC and as an Investment Management Associate at BBR Partners. Zach earned his BBA in Finance from Emory University's Goizueta Business School in 2011, where he met his Co-founder, Justin Soleimani. In this episode… Breaking into the ecommerce ecosystem with a physical product — especially a large one like rugs — comes with unique logistical and financial hurdles. From expensive shipping costs to supply chain inefficiencies, many startups fail to develop a sustainable model. How did a product-focused, bootstrapped brand scale successfully without sacrificing profitability? Justin Soleimani and Zach Dannett, experts in DTC product development and operations, tackled this challenge head-on by designing a modular, collapsible rug that's easier and less expensive to ship. Justin and Zach spent over 15 months perfecting their design before launching, focusing on optimizing everything from the product's dimensions to its warehousing footprint. They emphasize the value of focusing on profitability from day one by cutting out unnecessary SKUs, refining your supply chain, and tailoring offerings to fit consumer needs and carrier constraints. In this episode of the Minds of Ecommerce podcast, Raphael Paulin-Daigle interviews Justin Soleimani and Zach Dannett, Co-founders and Co-CEOs of Tumble, about building a nearly nine-figure DTC brand. They share how product-first thinking drove early success using the value of modular design, shipping optimization, and bootstrapping strategies. Tune in for insights on crowdfunding, curated product assortments, and manufacturing challenges.

To understand how companies at the heart of the energy industry are approaching the energy transition, we took the All Things Sustainable podcast on the road to Houston, Texas to cover CERAWeek, the annual S&P Global conference informally known as the industry's “Super Bowl.”  As we'll hear from today's guests, many discussions at CERAWeek 2025 March 10-14 focused on pragmatism and realism.  We talk with S&P Global Ratings Chief Economist Paul Gruenwald about balancing near-term concerns around energy affordability, security and reliability with longer-term concerns about sustainability and climate change.   Paul also discusses the impact of tariff uncertainty in the US.  “Markets hate uncertainty, whether you're in the financial markets or you're in the energy markets and producing the energy that we all need,” Paul says. "Even if you align with the broad objectives of the new administration, I think all the back-and-forth and the drama around the tariffs have really put a damper on some of that excitement.”  We speak to Arshad Mansoor about how the world can meet demand for electricity to power growing AI usage. Arshad is President and CEO of the Electric Power Research Institute (EPRI), a research organization that focuses on US electricity generation and delivery.  To understand how energy companies are navigating the current transition landscape, we sit down with Cate Hight, a partner at global consultancy Bain & Company.   And we talk to Damian Beauchamp about the role of policy in enabling technology innovation. Damian is President and Chief Development Officer at 8 Rivers, a clean energy and climate technology company that develops sustainable infrastructure solutions like carbon capture to help the global energy industry achieve net-zero.  Listen to a replay of the S&P Global webinar, ‘Capturing $60T energy transition opportunities, while managing $25T climate risks'. Listen to our podcast episode, ‘Talking energy transition with the US Department of Energy'. Listen to our podcast interview with ExxonMobil at CERAWeek. Learn more about S&P Global's energy transition data here. This piece was published by S&P Global Sustainable1 and not by S&P Global Ratings, which is a separately managed division of S&P Global.   Copyright ©2025 by S&P Global          DISCLAIMER    By accessing this Podcast, I acknowledge that S&P GLOBAL makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, S&P GLOBAL does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. The third party materials or content of any third party site referenced in this Podcast do not necessarily reflect the opinions, standards or policies of S&P GLOBAL. S&P GLOBAL assumes no responsibility or liability for the accuracy or completeness of the content contained in third party materials or on third party sites referenced in this Podcast or the compliance with applicable laws of such materials and/or links referenced herein. Moreover, S&P GLOBAL makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.    S&P GLOBAL EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.   

Episode 244: What defines a differentiated customer experience? It starts with a clear framework for measuring intangible value and making calculated trade-offs. In this special tribute show, we revisit our 2016 conversation with Eric Almquist, a former partner at Bain & Company, on the Elements of Value. This framework transforms how businesses understand loyalty, brand equity, and growth. Inspired by Maslow's hierarchy of needs, Eric made value practical, categorizing 30 elements into functional, emotional, life-changing, and social impact levels. His research connected the dots between delivering on multiple elements and revenue growth. Learn how successful industry leaders deliberately layer value over time and how even in B2B, solutions that ease complexity can offer emotional benefits, such as hope. Eric was a pioneer in customer analytics and segmentation, his mantra being: What do customers truly value? His valuable insights continue to shape business thinking. Today we celebrate his legacy in customer experience and brand strategy. Guest: Eric Almquist, former partner, Strategy & Marketing practice, Bain & Company Host: Rob Markey, Partner, Bain & Company Give Us Feedback: We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. Want to get in touch? Send a note to host Rob Markey: https://www.robmarkey.com/contact-rob Topics Covered: [00:01:00] Eric Almquist discusses the Elements of Value and why they were created to help managers better understand demand [00:02:00] Eric's contributions to customer analytics, segmentation, and experimental design [00:03:00] How the Elements of Value were first developed, inspired by questions about what customers truly value [00:04:00] The connection between the Elements of Value and Maslow's hierarchy of needs and why Maslow's model is hard to apply in business [00:05:00] The four levels of the Elements of Value: functional, emotional, life-changing, and social impact [00:06:00] The impact of delivering multiple elements of value on revenue growth and customer advocacy [00:07:00] The 2016 Harvard Business Review article and how the framework connects to Net Promoter Score℠ [00:08:00] Unexpected insights from the research, including how B2B solutions can provide emotional value, such as hope [00:09:00] The evolution of the framework, from 16 to 36 elements over time [00:10:00] How value can persist across generations, such as in heirlooms and wealth preservation [00:11:00] The role of brand strategy and the caution against over-promising value in marketing [00:12:00] Closing remarks from Rob Markey, reflecting on Eric Almquist's impact and legacy Time-stamped Notable Quotes: [00:01:00] "There's a fundamental asymmetry within management that it's easier to manage the cost side than it is the demand side, because the cost, you can see, you can quantify. It's much harder to know how to increase demand, and how to increase revenue. That asymmetry is what's motivated me to develop the elements of value.” [00:04:00] "Maslow's hierarchy of needs was developed in the mid-20th century. So as we're drawing on something very old, when I talk to audiences, I'll ask them if they know Maslow's hierarchy of needs and all the hands go up, and then I ask them how many of you have used it to, say, improve a product or think of a new product, and the hands tend to go down. The reason is that it's pretty academic." [00:05:00] "We began to think about functional elements of value, emotional elements of value that could be life-changing. Following Maslow's hierarchy, the top of the pyramid, the highest level of motivation, was around altruism or charitable giving. We call that social impact." [00:07:00] "If you are delivering on zero elements of value by our threshold definition, revenue growth tends to be around negative 2%. If you're delivering on four or more elements of value, the average is 13%. Eight of the original 47 companies that we looked at were delivering on zero elements of value at our threshold. The truth is if you're delivering on zero elements of value for very long, you're probably going to be crushed by a competitor or be acquired, would be my guess." [00:09:00] "[The elements of value] really began as a thought experiment. I began thinking about all the work that I had done over all the decades, thinking about what I've heard in focus groups and interviews and observations and surveys. I began to realize value is not infinitely complex nor mysterious. There are actually things that you can point to that are appealing or not appealing.” Additional information on what was discussed in today's episode: HBR article, The Elements of Value, by Eric Almquist, John Senior, and Nicolas Bloch: https://hbr.org/2016/09/the-elements-of-value  Eric's perspective on the elements of value: https://www.bain.com/insights/eric-almquist-managing-the-elements-of-value-video/ Episode 117 of Customer Confidential with Eric, What Do B2B Customers Want?: https://baincompany.libsyn.com/ep-117-eric-almquist-what-do-b2b-customers-want  Explore the B2C elements of value in more detail here: https://www.bain.com/insights/elements-of-value-interactive 

Today on the Invest In Her podcast, host Catherine Gray talks with Tami Kesselman, a globally recognized expert at the intersection of finance, social impact, and entertainment. Known as “The Success Coach for Successful People,” Tami helps mission-driven organizations, ultra-high-net-worth individuals, and family offices align wealth creation with impact stewardship. A former Bain & Company strategist and Harvard MPA, she is a sought-after speaker, emcee, and lecturer, guiding investors, philanthropists, and entertainment industry leaders in creating meaningful change. As a Partner at LOHAS and CEO of Next Gen Success, she specializes in evolving capital structures to drive social impact, helping clients navigate the increasingly complex world of impact investing, philanthropy, and legacy-building. In this episode, Tami shares her expertise on integrating wealth, impact, happiness, and legacy into a cohesive strategy for long-term success. She and Catherine discuss the evolution of philanthropy, innovative funding models for social enterprises, and how investors can make a measurable difference while achieving financial success. Tami also provides insight into working with UHNW individuals, post-liquidity founders, and pro athletes to guide their next chapter with purpose and intention. Whether you're an investor, entrepreneur, or someone looking to create a lasting impact, this episode is packed with actionable advice on leveraging financial resources for good.  

How are you helping to crack open hearts and mend the frayed community we live in?  In this episode, Jeff and Kelly discuss: Kelly's transformational experience in South Africa in her early 20s. The beauty of meeting new people and learning from them. Identifying your superpower. The need for engaging, values-based entertainment and programming.   Key Takeaways: We are all different. If you are curious and kind, you can always find something that connects you to someone else. One of the biggest risks to success and happiness is allowing the day to take us through without spending our time intentionally.Be willing to take risks. Ask yourself at every juncture, do I want to go left or right? It will free you from the machine. God's time and path may not be what we expect, but it is guided by Him. Only in retrospect can we see that path.  "Our job is not to preach. Our job is to crack open hearts. And you crack open hearts with high emotional stakes, with the realization that people can find themselves and their stories on the screen." —  Kelly Merryman Hoogstraten Episode References: The Spiritual Art of Business by Barry L. Rowan: amazon.com/Spiritual-Art-Business-Connecting-Divine/dp/1514007622House of David - Coming February 27, 2025: https://www.primevideo.com/detail/House-of-David/0PGUBDIDXTNZZ0JDLMRZWK608MWall Street Journal: Religious Movies Are Sweeping Hollywood. Rich Investors Are Pouring In Millions. By John Jurgensen - https://www.wsj.com/style/house-of-david-jon-erwin-wonder-project-angel-studios-d31ac703 About Kelly Merryman Hoogstraten, Chief Executive Officer, Wonder Project:For the last 20 years, Kelly has been at the forefront of innovation in digital media and technology, holding senior leadership roles at Netflix, YouTube, and Aura.Most recently, Kelly was President & COO at Aura where she spearheaded the company's product and go-to-market strategy and oversaw the product, sales, marketing, and operations teams. From 2015-2021 Kelly served as Vice President of Content Partnerships at YouTube, where she led the global partnership strategy and management of content creators and media companies across the Americas. Prior to YouTube, Kelly was Vice President of content Acquisition at Netflix from 2007 to 2014, driving the company's international expansion across markets in Western Europe, Canada, and Latin America. Kelly also held positions at Sony Pictures, Bain & Company, and Audax Group. Connect with Kelly Merryman Hoogstraten:Website: https://www.thewonderproject.com/ LinkedIn: https://www.linkedin.com/in/kellymerryman/    Connect with Jeff Thomas: Website: https://www.arkosglobal.com/Podcast: https://www.generousbusinessowner.com/Book: https://www.arkosglobal.com/trading-upEmail: jeff.thomas@arkosglobal.comTwitter: https://twitter.com/ArkosGlobalAdv Facebook: https://www.facebook.com/arkosglobal/LinkedIn: https://www.linkedin.com/company/arkosglobaladvisorsInstagram: https://www.instagram.com/arkosglobaladvisors/YouTube:  https://www.youtube.com/channel/UCLUYpPwkHH7JrP6PrbHeBxw

In this episode, Avanish and Lara discuss:The four distinct phases of software company growth and what each requires - from finding product-market fit ($0-100M) to demonstrating platform vision ($100M-1B) to scaling enterprise deals ($1B-5B)The critical importance of not neglecting your core business while scaling - how ServiceNow used tiered pricing models to continue monetizing their core productsWhy platform and ecosystem strategies are "two sides of the coin" but must be tailored to each company's specific situation - there is no one-size-fits-all approachThe "win-win-win equation" that must exist for successful partnerships - creating value for customers, partners, and your companyCreating cultural alignment around ecosystem strategy - including Dave Schneider's innovative approach of inviting partners to ServiceNow's sales kickoffHow to avoid "throwing money against the wall" with partnerships that lack strategic foundationBuilding unfair advantages at scale through customer relationships, installed base data, and continuous innovation to stay ahead of imitatorsHost: Avanish SahaiAvanish Sahai is a Tidemark Fellow and has served as a Board Member of Hubspot since April 2018 and of Birdie.ai since April 2022. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.About Lara CaimiLara Caimi is the President of Worldwide Field Operations at Samsara. Lara brings nearly 25 years of experience to Samsara, where she is responsible for leading Sales and Customer Outcomes. Before Samsara, Lara was Chief Customer and Partner Officer for ServiceNow, overseeing nearly 2,500 global employees across organizations including customer success, professional services, and channel ecosystem. Previously, she served as ServiceNow's Chief Strategy Officer. Before joining ServiceNow, Lara was a partner at Bain & Company, where she advised technology companies on growth and go-to-market strategy.Lara holds a bachelor's degree in Economics and English Literature from St. Olaf College, a MIB from the University of Sydney as a Fulbright Scholar, and an MBA from Harvard Business School.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our guest, Lara CaimiFollow our host, Avanish SahaiLearn more about Tidemark

Send us a textThe conversation delves into how AI is reshaping customer success operations, from analyzing customer profiles to enabling personalized micro-learning experiences. Keith Hanks shares valuable insights on leveraging AI for content repurposing, pattern recognition, and operational efficiency, emphasizing how individual CSMs can take initiative with AI tools to enhance their customer engagement strategies.Detailed AnalysisAI-Driven Customer Profile AnalysisThe discussion highlights three primary areas where AI is making significant impacts in customer success:Pattern Recognition and Analysis: AI's capability to identify traits, outliers, and patterns within customer profiles, bridging the gap between ideal and actual customer profiles.Content Adaptation: The technology's potential to transform new business content into customer success-focused materials, creating efficient infrastructure templates for existing customer engagement.Automated Trigger Systems: Integration with platforms like Gainsight and ChurnZero to establish data-driven, prescriptive plays based on customer behavior patterns.Democratizing Innovation in Customer SuccessA significant focus is placed on individual empowerment, with Keith emphasizing that CSMs don't need to wait for organizational initiatives to leverage AI. The discussion outlines practical ways CSMs can use AI tools to:Repurpose content for different audience segmentsCreate personalized micro-learning experiencesDevelop customer onboarding pathsGenerate customer-specific training materialsFuture ImplicationsThe conversation addresses the evolving landscape of customer success, referencing recent Bain Company research highlighting the growing need for technical expertise in customer success roles. The speakers predict a significant transformation in the CSM role over the next 2-3 years, driven by AI-enabled efficiencies and the resulting ability to focus on deeper technical engagement.Implementation ConsiderationsThe episode provides practical guidance on tool selection, emphasizing the need to balance between:Free/low-cost AI tools for individual initiativesEnterprise-grade solutions for handling proprietary dataSecurity considerations when processing customer informationPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

In this episode with Rob Markey, we will discuss valuing and measuring customer loyalty. Rob highlights the gap between executives' intentions to prioritize customers and their actual practices, noting that only 8% of customers believe they receive exceptional experiences, despite 80% of executives thinking so. Rob discusses the need for companies to measure and manage customer lifetime value, using tools like Net Promoter Scores and customer segmentation. He also discusses the challenges of implementing customer-centric strategies, the importance of relationship recovery, and the role of leadership in driving these changes.   Rob Markey is a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

The following article of the Talent industry is: “Sustainability Challenge: Adapting to Shifting Consumer Demands” by Carlos Martínez, Partner and Office Head for México, Bain & Company.

In this episode of Deciphered, Adam Davis, expert associate partner at Bain & Company and Jeff Tijssen, partner and global head of Fintech, Bain & Company are joined by an all-Bain lineup, Karim Ahmad, expert partner, Mike Smith, expert partner, and Tevia Segovia, partner to discuss what will be the top Fintech trends of 2025.Timestamps:03:13 Looking Ahead: What Are the Top Trends for Fintech in 202509:42 Has a stable environment materialised over the last year?14:19 Fintech investment15:46 Impact of the election on private markets18:28 What excites you in the FS ecosystem in 2025?20:47 What's caught your eye in the world of payments?24:05 PSD regulations27:11 Stripe & becoming processor agnostic29:39 How will stablecoins affect the market in 2025?31:18 Is Klarna's IPO valuation vindication for the BNPL model?33:17 How will the election affect fintech & FS endeavours going into 2025?34:49 Pre-election crypto promises38:32 Growth in valuations for tier 1 players42:26 AI use case break throughs44:32 How can digital banks stand out to investors in 2025?47:43 FS predictions for 2025Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Adam Davis hereYou can find Jeff Tijssen hereYou can find Mike Smith hereYou can find Tevia Segovia hereYou can find Karim Ahmad hereFor more insights from the Deciphered podcast, visit the page on Bain's website

Em uma conversa incrível com os especialistas da Bain & Company, uma das maiores consultorias estratégicas do mundo, exploramos o impacto da inteligência artificial generativa nos negócios e o futuro dessa tecnologia. Falamos sobre como a Gen AI tem transformado a forma como as empresas trabalham, abordando desde as estratégias até a implantação de projetos reais que estão remodelando omercados e entregando resultados tangíveis. Neste episódio do Data Hackers — a maior comunidade de AI e Data Science do Brasil-, conheçam conheçam: Felipe Fiamozzini (Sócio na Bain & Company); Lara Marinelli (Lead Machine Learning Engineer na Bain); e Carlos Azevedo (Sócio associado na Bain). Juntos, eles compartilham práticas recomendadas, stacks utilizadas e as tendências emergentes que prometem moldar o futuro da Gen AI nos próximos anos. Lembrando que você pode encontrar todos os podcasts da comunidade Data Hackers no Spotify, iTunes, Google Podcast, Castbox e muitas outras plataformas. Falamos no episódio: Carlos Azevedo — Sócio associado na Bain Lara Marinelli — Lead Machine Learning Engineer na Bain Felipe Fiamozzini — Sócio na Bain & Company Nossa Bancada Data Hackers: Paulo Vasconcellos — Co-founder da Data Hackers e Principal Data Scientist na Hotmart. Monique Femme — Head of Community Management na Data Hackers Referências: Preencha a pesquisa State of Data Brazil: https://www.stateofdata.com.br/podcast

  Best of Bitcoin, Blockchain & Crypto Revisited AZ TRT S05 EP44 (260) 12-1-2024    Best of Clips on Bitcoin, Blockchain & Crypto from previous shows…… Exchanges w/ John Denza of ErisX Crypto News + Blockworks on Blockchain & Bitcoin w/ Jason Yanowitz Bitcoin, Bonds, Credit Markets and Reserve Currencies w/ Greg Foss Blockchain Mass Adoption thru Casper Labs w/ Mrinal Manohar     Seg. 1  Clips from Tech on the Rise from A.I. to Blockchain - BRT S01 EP 40 11-08-2020   Link to Full Show: Here   Things We Learned This Week AI w/ Naru of Aptus AI AI - artificial intelligence is used daily by the world in - search, big data, speech recognition, V/R, security, robotics, etc. AI helping in healthcare, assist Doctors Blockchain & Crypto w/ John Denza of ErisX Blockchain is a cryptography database Bitcoin is a store of value that operates on the blockchain network   Guest: John Denza, Chief Commercial Officer w/ ErisX  https://www.erisx.com/ https://www.erisx.com/about/investors/ https://www.linkedin.com/in/john-r-denza/     John Denza has 15+ years as a successful Exchange and Financial Technology Sales Professional with a strong desire to leverage these skills in the Cryptocurrency space. He has a passion  to build new Disruptive Markets while fostering relationships with Clients and Hedge Funds. Avid researcher of Cryptocurrency market structure, long term enthusiast and investor across multiple venues. He is focused on applying his Exchange and Electronic Trading experience to the Cryptocurrency Trading community.   ErisX: With in-depth experience in delivering and operating a fully regulated market place at Eris Exchange, ErisX has ventured into the digital asset space with a broad offering of both spot and futures contracts on one platform. ErisX integrates digital asset products and modern technology into reliable, compliant and robust capital markets workflows. Starting with Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH) and Litecoin (LTC), the ErisX solution provides trading, deposits and withdrawals on a stable, proven capital markets technology infrastructure.         Seg. 2 Clips from Blockworks on Blockchain & Bitcoin w/ Jason Yanowitz of Blockworks - BRT S02 EP21 (68) 5-23-2021     Link to Full Show: Here     What We Learned This Week: Blockworks is a Financial News Site about Digital Assets - ie: Blockchain & Crypto Bitcoin is bigger than Elon Musk What is a token? Ethereum = Blockchain, Ether = token crypto Ethereum move to Proof of Stake for better payment speed Crypto Exchanges (ie - Coinbase) and future of investing and ETF creation     Guest: Jason Yanowitz of Blockworks Media Co. https://blockworks.co/about-us/ https://www.linkedin.com/in/yanowitzjason https://twitter.com/JasonYanowitz   Jason Yanowitz background is in finance and VC work. He started Blockworks with his partner in 2018 to be the premiere source for blockchain and crypto news and information. The site has blogs, webinars, news stories and a podcast. Jason discusses all things Bitcoin, Crypto and the Blockchain form what each is, to Mining, and energy & the Elon Musk comments (and validity). We break down Web 3.0 on tokens, NFT, and the alternate crypto coins. Understanding the creation of Ethereum, the founders, the protocol, and the difference vs Bitcoin. How will the Ethereum upgrade roll out, and if payments will be transacted faster with proof of Stake. Then we expand to the Crypto Exchanges, and Investing, funds / ETFs, and the future of the industry.       Seg. 3 Clips from Bitcoin, Bonds, Credit Markets and Reserve Currencies w/ Greg Foss - BRT S02 EP24 (71) 6-13-2021     Link to Full show: HERE   What We Learned This Week Bitcoin is Digital Energy Bond and Debt Markets cannot hold up, way too much debt with Governments worldwide Bitcoin could become Reserve Currency as Fiat currencies like the Dollar collapse Credit Markets need to be monitored as an Investor $900 Trillion Total Global Debt   Guest: Greg Foss Links:  https://twitter.com/FossGregfoss   /    https://ca.linkedin.com/in/greg-foss-a553ab32 Bitcoin as Portfolio Insurance Paper - https://bitcoinmagazine.com/markets/executive-summary-why-every-fixed-income-investor-needs-to-own-bitcoin-as-portfolio-insurance http://www.worldgovernmentbonds.com/cds-historical-data/   Greg Foss is a former credit trader, who has worked in finance and the bond markets for nearly 30 years. This talk is a breakdown a paper Greg recently wrote entitled – ‘Why Every Fixed Income Investor Should Needs to Own Bitcoin as Portfolio Insurance'. He gives an overview of the credit markets, how bonds work, interest rates and inflation and US Treasury historical rates. Greg ties this to the overall market, currencies (fiat and hard assets), stocks and the effects current Government deficits have. Greg tells every investor to pay attention to credit markets as they are indicators of what is going on with stocks. His belief is the US Dollar is dwindling as the reserve currency, and Bitcoin (not Gold) is the better hedge vs inflation. Greg thinks Bitcoin will one day replace the US dollar as the reserve currency of the world. He goes further to give his insights on Bitcoin, the intrinsic value and where it will be in 10 to 20 years.      Seg. 4 Clips from Blockchain Mass Adoption thru Casper Labs w/ Mrinal Manohar - BRT S03 EP20 (119) 5-15-2022   Link to Full Show: HERE   Things We Learned This Week Casper is designed to accelerate enterprise & developer adoption of blockchain technology today and evolve to meet user needs in the future. Blockchain: key features are missing in the industry, that hinders enterprise adoption, ease of use + speed Blockchain – best form of copy / data / IP protection (Smart Contracts) Blockchain will cost more because the security, and copy protection is better Fees in Blockchain are expensive & inconsistent, there is a need to standardize and make predictable   Guest: Mrinal Manohar, Casperlabs CEO https://www.linkedin.com/in/mrinal-manohar-84422a9/ https://casperlabs.io/ https://casperlabs.io/company/meet-our-team https://www.youtube.com/results?search_query=Casperlabs+CEO%2C+Mrinal+Manohar   Mrinal Manohar is co-founder and CEO of CasperLabs. Mrinal Manohar has an extensive career as both a computer programmer and a finance professional. Before founding Casper, Mrinal was a principal and the technology/media/telecom sector head at Sagard Capital, a ~$1b long-only hedge fund. Mrinal also previously served as a private equity associate at Bain Capital in Boston, and as an associate consultant at Bain & Company. Mrinal has been personally investing in the blockchain industry since 2012 as a seed investor in Ethereum, Blockstack, Basis, Maker, Filecoin, and more. Mrinal holds a Master of Science degree from Carnegie Mellon University.     BRT 3.0 - Best Of Bitcoin, Blockchain, & Crypto 2021 w/ Greg Foss, Blockworks & Swan Bitcoin - BRT S02 EP22 (69) 05-30-2021 Clips from past show segments of BRT talking Crypto & Blockchain topics in 2021 from the exchanges,  legal, smart contracts, Bitcoin investing, & Blockchain / Crypto news service. https://brt-show.libsyn.com/brt-s02-ep22-69-05-30-2021-brt-30-best-of-bitcoin-blockchain-and-crypto-2021 Tech Topic: https://brt-show.libsyn.com/category/Tech-Startup-VC-Cybersecurity-Energy-Science Bitcoin / Blockchain / Crypto Shows: HERE   Biotech Shows: HERE     ‘Best Of' Topic: https://brt-show.libsyn.com/category/Best+of+BRT      Thanks for Listening. Please Subscribe to the BRT Podcast.     AZ Tech Roundtable 2.0 with Matt Battaglia The show where Entrepreneurs, Top Executives, Founders, and Investors come to share insights about the future of business.  AZ TRT 2.0 looks at the new trends in business, & how classic industries are evolving.  Common Topics Discussed: Startups, Founders, Funds & Venture Capital, Business, Entrepreneurship, Biotech, Blockchain / Crypto, Executive Comp, Investing, Stocks, Real Estate + Alternative Investments, and more…    AZ TRT Podcast Home Page: http://aztrtshow.com/ ‘Best Of' AZ TRT Podcast: Click Here Podcast on Google: Click Here Podcast on Spotify: Click Here                    More Info: https://www.economicknight.com/azpodcast/ KFNX Info: https://1100kfnx.com/weekend-featured-shows/   Disclaimer: The views and opinions expressed in this program are those of the Hosts, Guests and Speakers, and do not necessarily reflect the views or positions of any entities they represent (or affiliates, members, managers, employees or partners), or any Station, Podcast Platform, Website or Social Media that this show may air on. All information provided is for educational and entertainment purposes. Nothing said on this program should be considered advice or recommendations in: business, legal, real estate, crypto, tax accounting, investment, etc. Always seek the advice of a professional in all business ventures, including but not limited to: investments, tax, loans, legal, accounting, real estate, crypto, contracts, sales, marketing, other business arrangements, etc.

Let's dive into the last episode of this week with a returning guest, Jesse Buckingham, talking about the evolving technology in the transportation business! Today, Jesse presents Vooma's vision to streamline logistics by reducing manual tasks, the critical role of speed and efficiency in freight brokerage, valuable startup insights, and rapid AI advancements!   About Jesse Buckingham Jesse is a founder of Vooma, an automation platform for freight brokers and carriers that automates email quoting and load building using AI. Vooma has been adopted by leading brokers like Echi, MODE and Arrive to maintain and further build their competitive advantage. Before Vooma, Jesse was the CEO of a logistics software company that sold to brokers, carriers and fleet owners that he grew from $2M to $20M+ ARR. Previously Jesse was a strategy consultant with Bain & Company and earned his MBA from Stanford GSB.   Connect with Jesse Website: https://www.vooma.com/  LinkedIn: https://www.linkedin.com/in/jesse-buckingham-79649a26/  

Pat Maciariello is Chief Operating Officer of Compass Group and a member of Compass Diversified's Investment Committee, which is responsible for evaluating all of the organization's investment opportunities. In this role, he manages Compass's investment teams and is responsible for financial and strategic oversight of its subsidiaries.  Pat is currently a director and the Chairman of BOA and Lugano Diamonds. He is also a director of 5.11, Inc., ErgoBaby, Altor Solutions,  and the Sterno Group.  Pat joined Compass Diversified in 2005. Before that, he was with Bain & Company and Deutsche Banc Alex Brown. Pat is a graduate of the University of Notre Dame and Columbia Business School.   He lives in San Juan Capistrano, CA with his wife, his two daughters, and their dog and cat, Rocky and Adrian. In his free time. he loves horse racing, fantasy football, hiking and doing escape rooms with his family. When he was younger (and fitter) he was an avid runner and completed eight marathons. 

In this episode of Deciphered, Jeff Tijssen, partner and global head of Fintech, Bain & Company, is joined by Kelvin Tan, chief executive officer, Audax and Rishi Sethi, head of Fintech, Torch Partners to discuss Fintech investment trends in Asia.Timestamps:03:30 Why is Asia such an exciting Fintech market?07:13 Upcoming Fintech trends11:57 What does the current Fintech investment landscape look like in Asia?17:18 How has the Fintech ecosystem in Asia evolved in recent years?20:50 What challenges do Asian Fintechs face looking to expand across the region?24:24 How will the Asian FinTech landscape evolve over the next 2-3 years?27:08 How can the region attract more investments?29:32 How can the government create an environment for Fintechs to thrive?33:23 Advice for aspiring entrepreneurs building in AsiaPlease subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Jeff Tijssen hereYou can find Kelvin Tan hereYou can find Rishi Sethi hereFor more insights from the Deciphered podcast, visit the page on Bain's website

This episode of Learning Uncut offers a rare ‘before and after' look at the design, execution, and outcomes of a workplace learning campaign. Michelle Ockers speaks with Matthew Murray, VP of Digital Learning, and Sydney Cannon, Senior Manager of Learning Engagement at Bain & Company, about their October Skills Boost campaign. The episode starts by exploring exploration their low-resource, email-driven approach to fostering self-directed learning among functional professionals. Seven weeks later, they return to share candid reflections on the campaign's outcomes, unexpected challenges, and key lessons learned. Packed with insights this discussion is a must-listen for learning for learning professionals looking to experiment to encourage self-directed learning in their organisations. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/158/  Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Deciphered, host Jeff Tijssen, partner and global head of Fintech, Bain & Company, is joined by Mike Cashman, partner at Bain & Company, Nik Milanović, founder of This Week in Fintech and general partner at The Fintech Fund and Clara Jackson, director of investments at TA Associates, to discuss if we're about to witness the great Fintech rebound.Timestamps:04:36 From Turbulence to Triumph: Are We About to Witness the Great Fintech Rebound?06:24 Are there any changes to how Fintech companies are being evaluated for investments?08:01 How have growth investors and private equity firms been looking at the industry?09:04 Early stage venture capital11:02 Fintech funding in 202412:50 What's giving companies confidence in pushing for IPOs?15:52 Interesting sub sectors in the current market20:28 What makes a great Fintech company to invest in?24:30 Are there any particular countries where Fintech is flourishing?26:25 Outlook for 202530:34 One piece of advice for investorsPlease subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Jeff Tijssen hereYou can find Mike Cashman hereYou can find Nik Milanović hereYou can find Clara Jackson hereFor more insights from the Deciphered podcast, visit the page on Bain's website

Darrell Rigby discusses his book "Doing Agile Right" and ways to inspire transformation without chaos. Darrell leads Bain & Company's global innovation and agile practices, and you've seen him in places like CNBC, CNN, and Bloomberg. His research has been published in Harvard Business Review, the Wall Street Journal, and the Financial Times. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? Do you want to be a sponsor?

Author Caleb Gardner argues that while change has been constant for some time, organizations are still unprepared to address it. In his latest book, “No Point B: Rules for Leading Change in the New Hyper-Connected, Radically Conscious Economy,” Gardner lays out his vision for how organizations should approach change in the new environment. The founder of the consulting firm 18 Coffees joined the Gartner Talent Angle Podcast to share examples of organizations undergoing transformation, and he extols the virtues of effective communication, adaptive capability and revised assumptions. Caleb Gardner is the co-founder of innovation consulting firm 18 Coffees and author of the new book, “No Point B: Rules for Leading Change in the New Hyper-Connected, Radically Conscious Economy.” Caleb's career has spanned from working at Edelman and Bain & Company to running U.S. President Barack Obama's Twitter account. Caleb's insights about building more ethical and effective companies have been featured in publications such as NBC News, Wired, Crain's, BBC News and Cheddar News. *This episode is an excerpt taken from our 2022 interview.

Episode 239: What hidden insights can customer behavior data analysis reveal about how successful one food delivery app may be over another? Discover how analysis of externally sourced customer behavior data can fuel dramatic improvements in revenue forecasts and strategic decisions. See how competitor data analysis can help identify strengths and weaknesses that are otherwise hidden. In this episode of Customer Confidential, we're joined by Dan McCarthy, director and co-founder of Theta and Associate Professor of Marketing at the University of Maryland's Robert H. Smith School of Business. Dan shares findings from Theta and Bain & Company's jointly published consumer purchase data study, “Customer Lifetime Value across Food Delivery Competitors.” Together, Dan and Rob explore how they used a proprietary database of credit card transaction data from Pyxis to track customer behavior for subscription services over five years. They describe how accounting for corresponding economic factors like seasonality and the Covid-19 pandemic helped improve forecasts of transaction velocity, spending, and retention. Learn which food delivery app had the best customer loyalty, the most customers, and highest per-customer spending. Guest: Dan McCarthy, Director and Co-Founder of Theta, Associate Professor of Marketing at the University of Maryland, College Park Host: Rob Markey, Partner, Bain & Company Give Us Feedback: We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. Want to get in touch? Send a note to host Rob Markey here. Time-Stamped List of Topics Covered: [02:00] Introduction to customer behavior analysis and business forecasting [05:15] How companies can use historical data to predict customer lifetime value [10:00] Insights from customer data and the role of subscription services [15:30] The impact of external factors like economic shifts and market changes on consumer behavior [20:00] How businesses can improve acquisition and retention strategies using data [25:00] Using customer lifetime value to forecast future revenue and business growth Time-Stamped Notable Quotes: [02:45] “The notion of having a consistent data set with multiple companies in it so you can compare … all these different food delivery companies [means] you can explicitly see them and you can see the same consumers buying across them.” [05:37] “It's primarily taking these different vintages of customers—where a vintage is defined by, ‘When did that customer make their very first purchase with your firm?'—and then within that vintage, what we want to explain is what these individual customers are going to do in the future.” [07:42] “[The data] is what allows us to say things like, is this company acquiring customers well? Are they retaining customers well? How frequently are they buying? And how does that compare across different companies?” Additional Resources: Customer Lifetime Value across Food Delivery Competitors Pyxis by Bain & Company

What if your customer loyalty score is telling you only half the story? In this Doing Customer Experience Right revival, host Stacy Sherman and Rob Markey, Bain & Company partner and Net Promoter System (NPS) pioneer, explore how NPS has evolved from a simple score to a comprehensive system. You'll learn actionable strategies to boost loyalty and employee engagement while tackling common NPS pitfalls. Whether you're new to customer experience (CX) or a seasoned pro, this deep dive offers fresh insights into using customer feedback to drive growth and strengthen company culture. Discover more at

On this episode, Diya Sikka,  Director of NPSx, a start-up at Bain & Company, discusses the third wave of customer experience and the shift from surveys and insights to predictive analytics and data-driven value. She emphasizes the importance of not relying solely on a single metric like Net Promoter Score and highlights the need to connect CX to key value metrics. Diya also discusses the challenges of organizing and utilizing data for CX and recommends starting with use case driven approaches and leveraging existing technology.Key Insights:Relying solely on a single metric like NPS is not the right approach; it should be connected to key value metrics.Organizations should start with use-case-driven approaches and leverage existing technology to organize and utilize data for CX.Evaluating CX maturity can be done using the CX global standards framework, which assesses capabilities in culture, capability, and execution. Data management is a critical area that companies often overlook in creating a strong customer experience.CX leaders should go beyond surveys and understand sentiment across the entire customer base to unlock value.The role of the CX leader is to be a master coordinator and facilitator across teams, driving customer-centricity and connecting the dots.Recognizing and empowering employees is crucial in creating a customer-centered culture.Creating a closed-loop feedback system and actively listening to employees' suggestions and ideas is essential.Best-in-class companies prioritize the customer in executive meetings and leaders actively engage with customers.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Join Trista Kukucka, director of MS admissions, as she chats with Sylvia Shi '23S (MBA), a consultant at Bain & Company, about her experience in the field post-MBA. Sylvia shares insights on her background before coming to Simon, what led her to consulting as a career switcher, what has surprised her most about the field, her best advice for future consultants, and more! If you're interested in a post-grad career in consulting, check this one out! View transcript.

ABOUT THE GUESTAmena Ali is the CEO of Optoro, a leader in reverse logistics technology. With a career that spans over 25 years, she has held pivotal roles in companies like MCI, Bain & Company, and several software firms. At Optoro, Amena leads the charge in tackling the multi-billion-dollar returns problem, working with major retailers such as Gap and Best Buy. Her expertise in product marketing, finance, and business development makes her a thought leader in logistics innovation, helping retailers and brands optimize their return management systems for better customer experiences and sustainability.HIGHLIGHTS[00:01:30] – Growing returns problem and its environmental impact.[00:02:30] – The surge in return rates since the pandemic and the need for retailers to adapt.[00:04:00] – Amena's career journey.[00:08:47] – Returns Management System (RMS).[00:14:58] – The "art and science of dispositioning".[00:27:30] – The role of AI, robotics, and data science in reducing return processing costs.[00:36:30] – Addressing fraud and authenticity with data capture and blockchain technology.QUOTES:[00:01:31] – "The trends are pretty stark since the pandemic. Returns are up 3.5x, with rates as high as 30% for some goods. It's a monumental problem that's not going away." – Amena Ali[00:02:30] – "We need to come up with a win-win-win solution: a win for shoppers, retailers, and the environment." – Amena Ali[00:06:09] – "Work-life balance isn't the goal anymore; it's about finding a sustainable work-life integration." – Amena Ali[00:14:58] – "Returns are two to three times more labor-intensive than forward logistics. The longer it takes to process, the more you lose in recovery." – Amena Ali[00:36:37] – "You need data to spot who's a trustworthy shopper and who isn't." – Amena Ali FIND MORE ABOUT THE GUEST:Website: OptoroLinkedIn: Amena AliWhite Paper: WMS vs RMS: A Guide to Return Management

All Home Care Matters and our host, Lance A. Slatton were honored to welcome Jonathan Hunt-Glassman CEO and Co-Founder of Oar Health as guest to the show.   About Jonathan Hunt-Glassman:   Jonathan Hunt-Glassman is the CEO and co-founder of Oar Health. Jonathan founded Oar Health after struggling with alcohol misuse for more than 15 years before taking back control over alcohol with help from medication. Before founding Oar, Jonathan held healthcare strategy leadership roles at Humana, Optum and Bain & Company.   About Oar Health:   Oar Health is a telehealth platform that simplifies access to a daily pill to drink less. Oar has helped more than 35,000 members get started with safe, effective, FDA-approved medication that helps them drink less or quit alcohol altogether.

Jordan Burton is a seasoned executive assessor and interviewing trainer with over 17 years of experience. He specializes in training top Venture Capital and Private Equity investors and high-growth companies in hiring the best talent.Jordan is the co-founder of Talgo, where he manages relationships with industry giants like Sequoia Capital, TH Lee and Palantir Technologies.Jordan is a former Partner at the renowned leadership advisory firm ghSMART and a former consultant at Bain & Company. He's a graduate of Duke University and holds an MBA from Harvard Business School.Check out the Talgowebsite for more info!Key Focus: Transforming hiring practices through world-class interviewing, exceptional candidate experiences, and innovative talent acquisition strategies.

Shiv interviews Richard Lichtenstein, Expert Partner and Chief Private Equity Data Officer at Bain & Company. Shiv and Richard discuss how PE firms and their portfolio companies can leverage generative AI to improve investment processes and create more enterprise value. Learn how other companies are using this technology to increase efficiency, deliver better customer experiences and drive more revenue, how PE firms can streamline their due diligence, and the challenges and opportunities GenAI will likely present us with in the near future. If you find the podcast helpful, please leave a rating or review. The information contained in this podcast is not intended to constitute, and should not be construed as, investment advice.

Key Moments:Why is the data wrong? (6:00)Our products are our data (11:00)The true size of the data quality problem (14:00)Clean your data before you prioritize shiny new tools (26:00)The next frontier: GenAI and unstructured data (31:00)Key Quotes:“The data estate has changed significantly. But the way in which we manage data and data quality specifically has not adapted.” – Barr Moses“I tracked every single change in the data that I made, and could calculate how much money a company saved after a data cleanup. For a mid-size company, the difference was approximately a quarter of a billion dollars. For a large company, it could be several billion dollars. 45% of the data I cleaned had errors.” – Olga Maydanchik“The competitive advantage is really the access to your proprietary data that you have as an enterprise. So you need to make sure that that data is accurate, reliable, and on time. Now, how do you do that? That's something that people are still figuring out.”  – Barr MosesMentions:Information Quality Applied: Best Practices for Improving Business Information, Outcomes and Systems: Book by Larry EnglishThe Rest is History PodcastFreakonomics PodcastThe Matrix Film SeriesThe Play That Goes WrongBio: Barr Moses: Barr Moses is the CEO and Co-Founder of Monte Carlo, the data reliability company. Monte Carlo is the creator of the industry's first end-to-end Data Observability platform. She is also co-author of O'Reilly's Data Quality Fundamentals: Building Reliable Data Pipelines. Previously, she was VP Customer Operations at Gainsight, a management consultant at Bain & Company and served in the Israeli Air Force as a commander of an intelligence data analyst unit.Olga Maydanchik:Olga Maydanchik is a data governance, data quality, and data architecture thought leader and practitioner. She is an expert in design and implementation of enterprise-wide data management programs, who has led data quality efforts at Deutsche Bank, AIG, and at Citi. Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

In this episode of Deciphered, Adam Davis, expert associate partner at Bain & Company, is joined by Chris Kuiper, Director of Research at Fidelity Digital Assets, Edward Woodford, CEO at Zero Hash and Jeremy Fox-Geen, CFO at Circle to discuss whether crypto has crossed the institutional and consumer chasm.Timestamps:06:22 Has crypto crossed the institutional and consumer chasm?09:41 What's underpinned this crypto bull run over the last 12 months?12:56 How do Bitcoin ETFs differ from other ETFs?15:11 Regulatory hurdles with Bitcoin ETFs17:21 Is there a correlation between user adoption and ETF approvals?18:57 Bitcoin: Will the use cases grow, or is it just a store of value?23:16 Which other crypto assets could go through this regulatory process in the near future?25:23 The future of stablecoins32:52 What are the blockers stopping widescale adoption of stablecoins?42:59 How has crypto influenced global culture and society?48:37 What role will crypto play in Financial Services once it has fully matured?Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Adam Davis hereYou can find Chris Kuiper hereYou can find Edward Woodford hereYou can find Jeremy Fox-Geen hereFor more insights from the Deciphered podcast, visit the page on Bain's website

Welcome to an interview with an award-winning marketer, TEDx speaker and authority in harnessing the instinctive mind to accelerate brand and business growth, founder and CEO of Triggers, Leslie Zane.   In this episode, continuing the discussion from her first interview, we delved deeper into the conventional marketing wisdom and instinctive behaviors that drive people to buy your product.   Leslie is the author of The Power of Instinct: The New Rules of Persuasion in Business and Life. In her book, Leslie shows that to grow a brand, business, or even a social movement, traditional persuasion tactics fall short. Instead, you must connect to the instinctive mind. And to do this, you need to understand the science of consumer choice and employ techniques that work with a person's brain, not against it.   Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth.      In her early career at P&G and Johnson & Johnson, Zane championed the position that what people say is unreliable and that telegraphic cues are more powerful than direct communication, but her unconventional thinking was often disregarded. In 1995, she founded Triggers®, the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions.   With her groundbreaking discoveries in boosting salience, the Brand Connectome® and Growth Triggers®, Zane and her team have delivered over $20 billion in incremental revenue for Fortune 100 clients.    Today Triggers' strategies are evident in diverse fields from consumer-packaged goods, health care and insurance to fighting anti-Semitism, showcasing its versatility.    An alumna of Yale, Harvard Business School and Bain & Company, Zane is a recipient of the Congressional Women of Distinction and the Ogilvy Award. In 2021, she coined the term “Covid-stasis” forecasting the pandemic's lasting psychological and behavioral effects.  Zane has been published in prestigious publications including Knowledge@Wharton, Harvard Business Review, World Economic Forum, Newsweek and Ad Age. Zane is a board member of El Centro Hispano, the leading non-profit empowering Hispanic immigrants with skills to thrive in the United States.   Get The Power of Instinct here: https://rb.gy/l3ofdo   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Pat Hedley, investor, advisor, author of Meet 100 People, and TEDx speaker joins me on this episode. For 30 years, Pat was a managing director at General Atlantic, a global growth equity firm. Before joining General Atlantic, she worked as a consultant at Bain & Company. Pat is a graduate of Dartmouth College and earned an MBA from Harvard Business School. Topics we cover include networking and building meaningful relationships, developing confidence and overcoming the fear of networking, how to meet 100 people, and more. Get connected with Pat: Website: https://meet100people.com/  Facebook: https://www.facebook.com/Meet100people/  LinkedIn: https://www.linkedin.com/in/pathedley/  Instagram: https://www.instagram.com/meet100people  Twitter: https://x.com/meet100people  Purchase a copy of Meet 100 People: https://www.amazon.com/Meet-100-People-How-Everyones/dp/0998651508  Leave a 5-star review with a comment on Apple Podcasts: https://podcasts.apple.com/us/podcast/business-minds-coffee-chat/id1539014324  Subscribe to my Business Builder Newsletter: https://bit.ly/32y0YxJ  Want to learn how you can work with me to gain more clarity, build a rock-solid foundation for your business, and achieve the results and success you deserve? Visit http://jayscherrbusinessconsulting.com/ and schedule a 1:1 discovery coaching call. Enjoy, thanks for listening, and please share with a friend!

What if creating an exceptional employee experience could transform your company and drastically reduce turnover? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees discover their “ikigai,” or purpose, we discuss how these efforts can boost job satisfaction and create a committed workforce.  We dive deep into the impact of employee engagement on organizational success. Highlighting the dangers of treating employees simply as hourly workers, we examine the ripple effect of a disengaged staff on customer satisfaction. With practical advice on recognizing achievements, creating fun work environments, and providing unique benefits, we share how to keep your team motivated and invested in their roles. John and Dave's conversation explores the role of fear in stifling growth and innovation within organizations. Featuring insights from leaders like Charlie Kim of Next Jump and data from Bain & Company, we emphasize the importance of regular one-on-one meetings and empathetic leadership. Learn how adopting a “no layoff” policy and understanding employees' personal aspirations can significantly boost engagement and mental wellness, ultimately leading to a thriving work environment. Here are just a few takeaways: Strategies from “The Employee Experience Revolution” to enhance retention and engagement The importance of nurturing a culture of gratitude and continuous investment in employees Practical approaches for recognizing achievements and creating fun work environments The role of empathy and compassion in leadership to address fear and promote growth How regular one-on-one meetings can support personal and professional development The benefits of unique perks like maid services and career path opportunities How employee engagement impacts customer loyalty and organizational profitability Resources mentioned: thedijuliusgroup.com/the-customer-service-revolution-podcast thedijuliusgroup.com/project/cx-executive-academy thedijuliusgroup.com/project/exea thedijuliusgroup.com/blog Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale www.thedijuliusgroup.com Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Welcome to Strategy Skills episode 465, an interview with an award-winning marketer, TEDx speaker and authority in harnessing the instinctive mind to accelerate brand and business growth, founder and CEO of Triggers, Leslie Zane.   In this episode, continuing the discussion from her first interview, we delved deeper into the conventional marketing wisdom and instinctive behaviors that drive people to buy your product.   Leslie is the author of The Power of Instinct: The New Rules of Persuasion in Business and Life. In her book, Leslie shows that to grow a brand, business, or even a social movement, traditional persuasion tactics fall short. Instead, you must connect to the instinctive mind. And to do this, you need to understand the science of consumer choice and employ techniques that work with a person's brain, not against it.   Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth.      In her early career at P&G and Johnson & Johnson, Zane championed the position that what people say is unreliable and that telegraphic cues are more powerful than direct communication, but her unconventional thinking was often disregarded. In 1995, she founded Triggers®, the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions.   With her groundbreaking discoveries in boosting salience, the Brand Connectome® and Growth Triggers®, Zane and her team have delivered over $20 billion in incremental revenue for Fortune 100 clients.    Today Triggers' strategies are evident in diverse fields from consumer-packaged goods, health care and insurance to fighting anti-Semitism, showcasing its versatility.    An alumna of Yale, Harvard Business School and Bain & Company, Zane is a recipient of the Congressional Women of Distinction and the Ogilvy Award. In 2021, she coined the term “Covid-stasis” forecasting the pandemic's lasting psychological and behavioral effects.  Zane has been published in prestigious publications including Knowledge@Wharton, Harvard Business Review, World Economic Forum, Newsweek and Ad Age. Zane is a board member of El Centro Hispano, the leading non-profit empowering Hispanic immigrants with skills to thrive in the United States.   Get The Power of Instinct here: https://rb.gy/l3ofdo   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

In this episode of "Gratitude Through Hard Times," host Chris Schembra welcomes Francesco Pastore, the Chief Marketing & Sales Officer and Corporate Communication Director of the global paper leader, Sofidel.Francesco discusses the concept of a "portfolio career," emphasizing the importance of diverse experiences, continuous learning, and adaptability. He shares his strategy for balancing short-term business results with long-term personal and professional growth, using a blend of strategic focus and the Pareto principle (80% execution, 20% learning).The conversation delves into the significance of soft skills in leadership, with Francesco stressing the importance of humility, vulnerability, and communication. He shares his approach to inspiring his team, especially those early in their careers, to invest in their long-term growth.A key takeaway from Francesco's leadership philosophy is the importance of creating space for failure and learning. He highlights how AI can facilitate rapid testing and learning, enabling leaders to fail fast and small, which ultimately drives innovation and growth.Chris and Francesco discuss the role of gratitude in leadership, with Francesco expressing his deep gratitude for his wife, Paola, and how her support has been crucial throughout his career. This moment underscores the personal side of leadership and the power of acknowledging those who support us.In closing, Francesco shares a powerful quote about treating people as they could be, not just as they are, emphasizing the impact of a future-focused leadership approach. Chris echoes this sentiment, reflecting on how envisioning and supporting people's growth can lead to remarkable business outcomes.Join Chris and Francesco in this insightful conversation on leadership, growth, and the power of gratitude.Quotes:"If you treat an individual as he is, he will remain how he is. But if you treat him as if he were what he ought to be and could be, he will become what he ought to be and could be." – Francesco Pastore"Live as if you were going to die tomorrow, learn as if you were going to live forever." – Francesco Pastore's LinkedIn header"When you have space, you can fail more." – Francesco Pastore"Strategy is the ability to say no." – Francesco Pastore"Leadership is not a framework. Leadership is adaptable and you have to programmatically deliver your style of leadership based on what the person needs in the moment." – Francesco Pastore"Soft skills are crucial in this new world of work." – Francesco Pastore"AI helps us fail in a much more healthy way." – Francesco Pastore"You need to test more things. Otherwise, you will just copycat the other and doing marginally better. You want to be much, much better than the other." – Francesco Pastore"You can't chase two rabbits at the same time; they'll both get away. Focus equals growth." – Chris Schembra quoting Dave Lindsey"It's important to fail fast and fail small on a continual basis to achieve the long-term growth in the future." – Chris Schembra"For me, a portfolio career has two directions: one is the core experiences you have had, and the other is the balance between soft skills and hard skills." – Francesco Pastore"Learning agility is the key to navigating different roles, companies, and cultures successfully." – Francesco Pastore"The ability to say no is linked to clear strategy and prioritization. Without this, everything becomes equally important, which means nothing is important." – Francesco Pastore"To me, failure is not the devil. Failure is learning." – Francesco Pastore"A good strategy means building the organization and building the business. You need to know how to build both for long-term success." – Francesco Pastore"Theory seems easy, but execution is what brings the theory to life." – Francesco Pastore"Connecting the dots backwards is easy, but doing it forward requires adaptability and a focus on continuous improvement." – Francesco Pastore"Communication and visioning are essential to help people understand that there's more beyond short-term results." – Francesco Pastore"In any job, always secure 20% of your time for learning or growing as a person and leader." – Francesco Pastore"Leadership is about being humble and honest, showing vulnerability, and leading by example." – Francesco Pastore5 Key Takeaways from the Episode:Importance of a Portfolio Career:Balancing Short-term and Long-term Goals:Significance of Soft Skills in Leadership:Embracing Failure for Growth:Gratitude in Leadership:ABOUT OUR GUEST:Francesco Pastore is a seasoned and dynamic leader, holding a degree in Economics from Pisa, earned in 1996. His portfolio career journey began at Procter & Gamble, where he honed his fundamental skills in sales and marketing. After departing from P&G in 2004 in Geneva, Francesco continued to cultivate his international career, initially at Bain & Company, and later at leading consumer goods companies such as Coca-Cola and Coty.In 2019, Francesco took on a pivotal role at Sofidel, where he oversees the European market as the Chief Marketing & Sales Officer. Since December, he has also assumed the role of Corporate Communication Director, showcasing his versatility and ability to manage diverse business areas.With a longstanding passion for digital, his expertise lies in general management, sales, and consulting. Thanks to Sofidel, he has gained significant experience in ESG (Environmental, Social, and Governance) issues.ABOUT OUR HOST:Chris Schembra is the Wall Street Journal bestselling author of Gratitude Through Hard Times and Gratitude and Pasta. USA Today calls him their "Gratitude Guru", he's a Founding Member of Rolling Stone Magazine's Culture Council, and he sits on the Executive Board at Fast Company Magazine.He is the Founder and Chief Question Asker of the 7:47 Gratitude Experience™ — an evidence-based framework used to strengthen client and team relationships in profound ways. He's used the principles of gratitude to spark thousands of relationships within the workplace.FOLLOW CHRIS:WEBSITE | INSTAGRAM | LINKEDIN | BOOKS

In this episode of Deciphered, Adam Davis, expert associate partner at Bain & Company, is joined by Erin McCune, expert partner at Bain & Company, Ed McLaughlin, President and Chief Technology Officer at MasterCard, Sladjana Jovanovic, Chief Information Officer for the Canadian Personal Business Banking at BMO Financial Group, and Daragh Morrissey, director of AI at Microsoft Worldwide Financial Services, to discuss if the world is ready for AI and quantum's impact on payments.Timestamps:06:06 AI and Quantum: Is the World Ready for the Impact on Payments?12:19 Based on Bain's surveys on AI, are those expectations realistic? And what timeframe are we looking at?15:29 How will AI transform our experience with payments?18:32 How is Mastercard implementing AI to meet future expectations?21:05 How does the growth and maturation of accountability change as AI models develop?26:27 What are the most interesting use cases of AI?31:48 Quantum computing: What is it? And how will it impact us?37:01 How will quantum computing impact fraud?40:46 Who will be the biggest benefactors of quantum?45:36 How have partnerships effected POCs & go-to-market solutions?Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Adam Davis hereYou can find Erin McCune hereYou can find Ed McLaughlin hereYou can find Sladjana Jovanovic hereYou can find Daragh Morrissey hereFor more insights from the Deciphered podcast, visit the page on Bain's website

Whether you're curious about pre-MBA preparation or what makes Bain a unique workplace, this episode is packed with actionable advice and insider knowledge for aspiring consultants. We dive deep into the world of strategy consulting with Noble Stafford, Vice President of Recruiting for Bain & Company's Chicago office.

Jeffrey Pfeffer teaches the single most popular (and somewhat controversial) class at Stanford's Graduate School of Business: The Paths to Power. He's also the author of 16 books, including 7 Rules of Power: Surprising—But True—Advice on How to Get Things Done and Advance Your Career. He has taught at Harvard, the London Business School, and IESE and has written for publications like Fortune and the Washington Post. Recognized by the Academy of Management and listed in the Thinkers50 Hall of Fame, Jeffrey also serves on several corporate and nonprofit boards, bringing his expertise to global audiences through seminars and executive education. In our conversation, we discuss:• Jeffrey's seven rules of power• How individuals can acquire and use power in business• Networking, and how to do it effectively• How to build a non-cringe personal brand• How to increase your influence to amplify your impact• Examples and stories of people building power• Tradeoffs and challenges that come with power—Brought to you by:• Uizard—AI-powered prototyping for visionary product leaders• Webflow—The web experience platform• Heap—Cross-platform product analytics that converts, engages, and retains customers—Find the transcript at: https://www.lennysnewsletter.com/p/the-paths-to-power-jeffrey-pfeffer—Where to find Jeffrey Pfeffer:• X: https://x.com/JeffreyPfeffer• LinkedIn: https://www.linkedin.com/in/jeffrey-pfeffer-57a01b6/• Website: https://jeffreypfeffer.com/• Podcast: https://jeffreypfeffer.com/pfeffer-on-power/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Jeffrey's background (02:54) Understanding discomfort with power(04:56) Power skills for underrepresented groups(07:51) The popularity and challenges of Jeffrey's class at Stanford(12:21) The seven rules of power(13:03) Success stories from his course(15:43) Building a personal brand(21:11) Getting out of your own way(26:04) Breaking the rules to gain power(30:34) Networking relentlessly(40:10) Why Jeffrey says to “pursue weak ties”(42:00) Using your power to build more power(44:34) The importance of appearance and body language(47:15) Mastering the art of presentation(55:12) Examples of homework assignments that Jeffrey gives students(59:11) People will forget how you acquired power(01:03:58) More good people need to have power(01:10:49) The price of power and autonomy(01:17:13) A homework assignment for you—Referenced:• Gerald Ferris on LinkedIn: https://www.linkedin.com/in/gerald-r-ferris-5816b1b5/• Political Skill at Work: https://tarjomefa.com/wp-content/uploads/2015/10/4173-engilish.pdf• Laura Esserman, MD: https://cancer.ucsf.edu/people/esserman.laura• Taylor Swift's website: https://www.taylorswift.com/• Matthew 7: https://www.biblegateway.com/passage/?search=Matthew%207&version=NIV• Mother Teresa quote: https://www.goodreads.com/quotes/2887-if-you-judge-people-you-have-no-time-to-love• Paths to Power course description: https://jeffreypfeffer.com/wp-content/uploads/2019/10/Pfeffer-OB377-Course-Outline-2018.pdf• 7 Rules of Power: https://jeffreypfeffer.com/books/7-rules-of-power/• The Knowing-Doing Gap: https://jeffreypfeffer.com/books/the-knowing-doing-gap/• Derek Kan on LinkedIn: https://www.linkedin.com/in/derekkan/• Mitt Romney on X: https://x.com/mittromney• Elaine Chao's website: https://www.elainechao.com/• Tony Hsieh: https://en.wikipedia.org/wiki/Tony_Hsieh• Zappos: https://www.zappos.com/• How I Did It: Zappos's CEO on Going to Extremes for Customers: https://hbr.org/2010/07/how-i-did-it-zapposs-ceo-on-going-to-extremes-for-customers• McKinsey & Company: https://www.mckinsey.com/• Bain & Company: https://www.bain.com/• BCG: https://www.bcg.com/• Keith Ferrazzi's website: https://www.keithferrazzi.com/• Deloitte: https://www2.deloitte.com/• Tristan Walker: https://www.linkedin.com/in/tristanwalker/• Foursquare: https://foursquare.com/• Laura Chau on LinkedIn: https://www.linkedin.com/in/laura-chau/• Canaan Partners: https://www.canaan.com/• Andreessen Horowitz: https://a16z.com/• Sequoia Capital: https://www.sequoiacap.com/• Greylock: https://greylock.com/• The Women Who Venture (WoVen) Podcast: https://www.canaan.com/woven/podcasts• Imposter syndrome: https://www.psychologytoday.com/us/basics/imposter-syndrome• Gary Loveman and Harrah's Entertainment: https://www.gsb.stanford.edu/faculty-research/case-studies/gary-loveman-harrahs-entertainment• “If you need help, just ask”: Underestimating compliance with direct requests for help: https://www.gsb.stanford.edu/faculty-research/publications/if-you-need-help-just-ask-underestimating-compliance-direct-requests• Life story of Kathleen Frances Fowler: https://www.forevermissed.com/kathleenfowler/lifestory• Jason Calacanis on LinkedIn: https://www.linkedin.com/in/jasoncalacanis/• Jason Calacanis: A Case Study in Creating Resources: https://www.gsb.stanford.edu/faculty-research/case-studies/jason-calacanis-case-study-creating-resources• You're Invited: The Art and Science of Connection, Trust, and Belonging: https://www.amazon.com/Youre-Invited-Science-Cultivating-Influence/dp/0063030977• View from the Top: https://www.gsb.stanford.edu/experience/learning/guest-speakers/view-top• Omid Kordestani on LinkedIn: https://www.linkedin.com/in/omid-kordestani-46515151/• Netscape: https://en.wikipedia.org/wiki/Netscape•  Esther Wojcicki on LinkedIn:  https://www.linkedin.com/in/estherwojcicki/• Leanne Williams: https://med.stanford.edu/profiles/leanne-williams• Precision Psychiatry: Using Neuroscience Insights to Inform Personally Tailored, Measurement-Based Care: https://www.amazon.com/Precision-Psychiatry-Neuroscience-Personally-Measurement-Based/dp/1615371583• Mark Granovetter on LinkedIn: https://www.linkedin.com/in/mark-granovetter-8161704/• The Strength of Weak Ties: https://snap.stanford.edu/class/cs224w-readings/granovetter73weakties.pdf• Getting a Job: https://www.amazon.com/Getting-Job-Study-Contacts-Careers/dp/0226305813• Acting with Power: https://www.amazon.com/Acting-Power-More-Powerful-Believe/dp/110190397X• Articles by Herminia Ibarra: https://herminiaibarra.com/articles/• Kingdom of the Planet of the Ape: https://www.imdb.com/title/tt11389872/• Jim Collins's website: https://www.jimcollins.com/• Dana Carney on LinkedIn: https://www.linkedin.com/in/danarosecarney/• Baba Shiv: https://www.gsb.stanford.edu/faculty-research/faculty/baba-shiv• Tony Hayward: https://en.wikipedia.org/wiki/Tony_Hayward• Lloyd Blankfein: https://en.wikipedia.org/wiki/Lloyd_Blankfein• Regis McKenna: https://en.wikipedia.org/wiki/Regis_McKenna• Jack Valenti: https://en.wikipedia.org/wiki/Jack_Valenti• Salman Rushdie quote: https://www.pinterest.com/pin/434175220328596286/• How to build deeper, more robust relationships | Carole Robin (Stanford GSB professor, “Touchy Feely”): https://www.lennysnewsletter.com/p/build-robust-relationships-carole-robin• Carole Robin's 15% rule: https://pen-name.notion.site/Carole-Robin-on-Lenny-s-Podcast-dc7159208e4242428f4b11ebc92285eb• Karlie Kloss on Instagram: https://www.instagram.com/karliekloss• Lindsey Graham's website: https://www.lindseygraham.com/• Was Microsoft's Empire Built on Stolen Code? We May Never Know: https://www.wired.com/2012/08/ms-dos-examined-for-thef/• Who's who of Jeffrey Epstein's powerful friends, associates and possible co-conspirators: https://www.cnn.com/2019/08/12/us/jeffrey-epstein-associates-possible-accomplices/index.html• Why Did Martha Stewart Go to Prison? A Look Back at Her 2004 Fraud Case: https://people.com/martha-stewart-fraud-case-prison-sentence-look-back-8550277• Dianne Feinstein: https://www.congress.gov/member/dianne-feinstein/F000062• Richard Blum: https://en.wikipedia.org/wiki/Richard_C._Blum• Athena Care Network: https://www.athenacarenetwork.org• James G. March: https://en.wikipedia.org/wiki/James_G._March• Satya Nadella on LinkedIn: https://www.linkedin.com/in/satyanadella/• Trump Organization fined $1.6 million for tax fraud: https://apnews.com/article/politics-legal-proceedings-new-york-city-donald-trump-manhattan-e2f1d01525dafb64be8738c8b4f32085• Rudy Giuliani: https://en.wikipedia.org/wiki/Rudy_Giuliani• Harvard president resigns amid claims of plagiarism and antisemitism backlash: https://www.theguardian.com/education/2024/jan/02/harvard-president-claudine-gay-resigns• Stanford president resigns after fallout from falsified data in his research: https://www.npr.org/2023/07/19/1188828810/stanford-university-president-resigns• Rudy Crew: https://en.wikipedia.org/wiki/Rudy_Crew—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Welcome to an interview with an award-winning marketer, TEDx speaker and authority in harnessing the instinctive mind to accelerate brand and business growth,  founder and CEO of Triggers, Leslie Zane. Leslie is the author of The Power of Instinct: The New Rules of Persuasion in Business and Life. In her book, Leslie shows that to grow a brand, business, or even a social movement, traditional persuasion tactics fall short. Instead, you must connect to the instinctive mind. And to do this, you need to understand the science of consumer choice and employ techniques that work with a person's brain, not against it.   Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth.      In her early career at P&G and Johnson & Johnson, Zane championed the position that what people say is unreliable and that telegraphic cues are more powerful than direct communication, but her unconventional thinking was often disregarded. In 1995, she founded Triggers®, the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions.   With her groundbreaking discoveries in boosting salience, the Brand Connectome® and Growth Triggers®, Zane and her team have delivered over $20 billion in incremental revenue for Fortune 100 clients.    Today Triggers' strategies are evident in diverse fields from consumer-packaged goods, health care and insurance to fighting anti-Semitism, showcasing its versatility.    An alumna of Yale, Harvard Business School and Bain & Company, Zane is a recipient of the Congressional Women of Distinction and the Ogilvy Award. In 2021, she coined the term “Covid-stasis” forecasting the pandemic's lasting psychological and behavioral effects.  Zane has been published in prestigious publications including Knowledge@Wharton, Harvard Business Review, World Economic Forum, Newsweek and Ad Age. Zane is a board member of El Centro Hispano, the leading non-profit empowering Hispanic immigrants with skills to thrive in the United States.   Get The Power of Instinct here: https://rb.gy/l3ofdo   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Here's what to expect on the podcast:Jonathan's experience with alcohol misuse and the moment when he decided to make a change.Factors contributing to the low prescription rates of medications such as Naltrexone for alcohol use disorder.Jonathan's advice for those struggling with alcohol misuse.The recommended duration of Naltrexone treatment.And much more! About Jonathan:Jonathan Hunt-Glassman is a healthcare entrepreneur and CEO of Oar Health, an addiction recovery platform that is revolutionizing the way people approach Alcohol Use Disorder (AUD) treatment. With over 15 years of experience in the healthcare industry, including strategic leadership roles at Humana, Optum, and Bain & Company, Jonathan combines his expertise with a personal journey of overcoming alcohol addiction to make a meaningful impact in the field of addiction and recovery. Connect with Jonathan Hunt-Glassman!Website: https://www.oarhealth.com/LinkedIn: https://www.linkedin.com/in/jhuntglassman/Instagram: https://www.instagram.com/oarhealth/ Connect with Candice Snyder!Website: https://hairhealthvitality.com/passion-purpose-and-possibilities/Facebook: https://www.facebook.com/candice.snyderInstagram: https://www.instagram.com/candicesny17/LinkedIn: https://www.linkedin.com/in/candicesnyder/ICAN Institute: https://vl729.isrefer.com/go/mindandbody/PassionPurpose22/Shop For A Cause With Gifts That Give Back to Nonprofits: https://thekindnesscause.com/

Get tons of value from today's episode with Jesse Buckingham! Jesse talks about his journey into the transportation industry, his background in logistics technology, raising capital, and building relationships for long-term success in the trucking business!   About Jesse Buckingham Jesse is a founder of Vooma, an automation platform for freight brokers and carriers that automates email quoting and load building using AI. Before Vooma, Jesse was the CEO of a logistics software company that sold to brokers, carriers and fleet owners that he grew from $2M to $20M+ ARR. Previously Jesse was a strategy consultant with Bain & Company and earned his MBA from Stanford GSB.   Connect with Jesse Website: https://www.vooma.com/  LinkedIn: https://www.linkedin.com/in/jesse-buckingham-79649a26/  Email: hello@vooma.ai   

Welcome to Strategy Skills episode 451, featuring an interview with an award-winning marketer, TEDx speaker and authority in harnessing the instinctive mind to accelerate brand and business growth,  founder and CEO of Triggers, Leslie Zane. Leslie is the author of The Power of Instinct: The New Rules of Persuasion in Business and Life. In her book, Leslie shows that to grow a brand, business, or even a social movement, traditional persuasion tactics fall short. Instead, you must connect to the instinctive mind. And to do this, you need to understand the science of consumer choice and employ techniques that work with a person's brain, not against it.   Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth.      In her early career at P&G and Johnson & Johnson, Zane championed the position that what people say is unreliable and that telegraphic cues are more powerful than direct communication, but her unconventional thinking was often disregarded. In 1995, she founded Triggers®, the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions.   With her groundbreaking discoveries in boosting salience, the Brand Connectome® and Growth Triggers®, Zane and her team have delivered over $20 billion in incremental revenue for Fortune 100 clients.    Today Triggers' strategies are evident in diverse fields from consumer-packaged goods, health care and insurance to fighting anti-Semitism, showcasing its versatility.    An alumna of Yale, Harvard Business School and Bain & Company, Zane is a recipient of the Congressional Women of Distinction and the Ogilvy Award. In 2021, she coined the term “Covid-stasis” forecasting the pandemic's lasting psychological and behavioral effects.  Zane has been published in prestigious publications including Knowledge@Wharton, Harvard Business Review, World Economic Forum, Newsweek and Ad Age. Zane is a board member of El Centro Hispano, the leading non-profit empowering Hispanic immigrants with skills to thrive in the United States.   Get The Power of Instinct here: https://rb.gy/l3ofdo   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Part 2 with our guest Richard Moran on The Dov Baron Show. Richard is, a renowned author and radio show host. In his latest book, "Never Say Whatever: How Small Decisions Make a Big Difference," Richard Moran tackles the issue of dismissive responses like "whatever" and their impact on decision-making in the workplace. . Bain & Company's research shows that a company's ability to make and execute decisions has a significant impact on its financial performance. . .Companies that prioritize decision effectiveness outperform their peers by over four times the returns to shareholders over 5 years and higher profits. However, companies often fall into decision-making traps like perfectionism, indecision, and dodging difficult decisions. . Moran's extensive experience as a CEO, venture capitalist, college president, and business leader in Silicon Valley has given him unique insights into the importance of small decisions in the workplace. .  Don't miss the chance to hear from this seasoned expert on The Dov Baron Show. Tune in to learn how small decisions can make a big difference in your organization. . Our guest for the next two episodes is Richard Moran. Richard has written ten books and has a compelling syndicated radio show called "In the Workplace."  . He has been a CEO, a venture capitalist, a college president, a business leader in Silicon Valley, and a judge for the Canadian Innovation Exchange.  . Richard is best known for his series of humorous business books, beginning with the bestselling Never Confuse a Memo with Reality, which started the genre of Business Bullet Books. . His latest book is:  "Never Say Whatever: How Small Decisions Make a Big Difference." . Website https://www.richardmoran.com Social Media https://twitter.com/richmoran    https://www.linkedin.com/in/richardamoran Part 2) Busting The "Gut Decision" Myth! Why "Gut Decisions" Are Not What We Think Strategies Are Not Set in Stone 35,000 Life-Changing Opportunities Decisions And Humility Caring Enough to Decide Fascinating Research; Is It Better To Decide Now Or Later? Seeing From Outside What's Invisible Inside. Pattern Recognition and High-Speed Decision Making How To Know What Your Culture Is (Not What You Think It Is) Dealing With Decision Fatigue  The Decisions You'll Most Regret! . Dov Baron's brand new course has just been released on coursifyx.com/belonging ------------- . Titled: "CREATING A CULTURE OF BELONGING." The course is separated into eight sections that will take you by the hand and walk you through exactly how to create a culture of belonging. . Because: CREATING A CULTURE OF BELONGING MAXIMIZES PERSONAL AND CORPORATE SUCCESS. Get Ready to strap on the tanks and Dive Deep into, What it Takes to Create a Culture of Belonging in your organization! Curious to know more? coursifyx.com/belonging .  "Those Who Control Meaning for The Tribe, Also Control The Movement of That Tribe" #leadership #leadershipdevelopment #emotionsourcecode #neuroscience #emotional #meaning #emotional #logic #culture #curiosity #humanbehavior #purpose  

In this episode of Deciphered, Adam Davis, expert associate partner at Bain & Company, is joined by Wendy Redshaw, Chief Digital Information Officer at NatWest, and Jason Maude, chief technology advocate of Starling Bank, to discuss if there is still a technology gap between incumbents vs challengers.Timestamps:04:15 Incumbents vs Challengers – is there still a technology gap?05:24 How would you explain the technology gap previously between large tier 1s and neobanks?09:57 What are the key differences between a challenger stack and an incumbent stack?12:31 How have Starling maintained a simple / flexible architecture through the launch of new products and the scaling of your customer base?15:24 Occasional vs repeatable releases16:02 Centralisation efforts that have happened with NatWest's tech estate over recent times19:36 Is the money banks spend on IT transformation programmes worth it?21:33 Do you believe the combination of ML / AI and Generative AI, alongside exclusive Cloud deployment, will level the playing field?25:15 What underpins the culture you want to see at your organizations, and how do you encourage it?29:57 How do you keep up with Futurology and trends, and does any of that thinking feature in your tech roadmaps?34:30 What is your one prediction for tech trends into 2024?Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Adam Davis hereYou can find Wendy Redshaw hereYou can find Jason Maude hereFor more insights from the Deciphered podcast, visit the page on Bain's website

Have you been bothered by someone who responded with "whatever” to you? I don't know about you, but I find that response dismissive and disrespectful. . Bain & Company is a global consultancy whose research has found a consistent correlation between a company's ability to make and execute decisions and its financial performance. Companies that excel at decision effectiveness outperform their peers by a significant margin—over four times the returns to shareholders over 5 years and higher profits. . Bain's research has revealed some of the typical decision-making mistakes that companies often fall into, each with its own potential pitfalls: . Perfectionism - Pursuing the 'perfect' decision can often lead to delays and missed opportunities. It's crucial to prioritize timely, well-informed decisions over perfection.  . Indecision/Inaction—Failing to decide, thinking that not deciding is better than making a mistake. This decision can also have negative consequences. . Dodging or avoiding difficult decisions - Failing to make tough calls out of fear of the consequences. . Our guest for the next two episodes is Richard Moran. Richard has written ten books and has a compelling syndicated radio show called "In the Workplace."  . He has been a CEO, a venture capitalist, a college president, a business leader in Silicon Valley, and a judge for the Canadian Innovation Exchange.  . Richard is best known for his series of humorous business books, beginning with the bestselling Never Confuse a Memo with Reality, which started the genre of Business Bullet Books. . His latest book is:  "Never Say Whatever: How Small Decisions Make a Big Difference." . Website https://www.richardmoran.com Social Media https://twitter.com/richmoran    https://www.linkedin.com/in/richardamoran Part 1:  How Small Decisions Make a Big Difference The 3 Most Dangerous Questions A Leader Can Say "Whatever" To Self-Awareness And Tough Decision-Making The Importance of Clarifying Job Roles Recognize All Leadership Decisions Will Have Drawbacks  The Illusive Skills of Observation And Listening Developing Curiosity to Be A Better Leader Lessons From Being a New Jersey Lifeguard Listening To Employees to Synthesize Solutions. Big Versus Small Organizations and The "Whatever" Cultures  Courage, Curiosity, And Decision-Making . Dov Baron's brand new course has just been released on coursifyx.com/belonging ------------- . Titled: "CREATING A CULTURE OF BELONGING." The course is separated into eight sections that will take you by the hand and walk you through exactly how to create a culture of belonging. . Because: CREATING A CULTURE OF BELONGING MAXIMIZES PERSONAL AND CORPORATE SUCCESS. Get Ready to strap on the tanks and Dive Deep into, What it Takes to Create a Culture of Belonging in your organization! Curious to know more? coursifyx.com/belonging .  "Those Who Control Meaning for The Tribe, Also Control The Movement of That Tribe" #leadership #leadershipdevelopment #emotionsourcecode #neuroscience #emotional #meaning #emotional #logic #culture #curiosity #humanbehavior #purpose  

Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short? Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their peers by a staggering 10 percentage points annually. Beyond quantifying inclusion's sizable revenue impact, they also share data from their survey of over 7,700 US consumers on the lasting negative psychological toll exclusion has on retail customers—and why one bad experience can turn someone off a brand forever. We analyze the root of the issue: What causes consumer exclusion in the first place? We also share examples of companies' winning inclusive strategies, from the importance of eye contact to plentiful product assortment to purposefully designed campaigns. Guest: Naiara De León, Partner, Bain & Company Guest: Madison Dyal Anderson, Partner, Bain & Company Host: Rob Markey, Partner, Bain & Company Give Us Feedback: We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. Want to get in touch? Send a note to host Rob Markey: https://www.robmarkey.com/contact-rob Time-stamped list of topics covered: [3:30] Research study overview and key findings [6:33] Research findings on how inclusion is universally important [8:02] Personal experiences of feeling welcomed or excluded in different stores [10:13] Balancing inclusivity with a retail brand's target market [12:16] How the feeling of belonging or being welcomed affects customer advocacy [13:04] Types of negative retail experiences that lead to customer detractors [15:00] The subtleties of interaction that affect customer perceptions of inclusion [20:14] Examples of companies that have created welcoming and inclusive atmospheres [22:10] How product assortments and staff training contribute to inclusivity [26:32] How retailers can assess and improve their levels of inclusivity for good [30:54] The greater impact of inclusive practices on strategy and market position Time-stamped list of notable quotes: [00:32] “There is this line between welcomed and belonging. The core customer needs to feel like they belong.” [2:24] “Universally, customers across all demographics desire to feel invited and welcomed.” [6:33] “Inclusion matters to everyone. It's actually pretty universal.” [10:34] “The core customer needs to feel like they belong. That's where you are tuning in to those behaviors and those customer segment needs and wants. Make people feel heard and seen.” [14:45] “[In terms of survey findings, there were] verbatims that talked about, ‘The store associate never made eye contact with me. I have hearing loss and that made [communication] very hard. English is not my first language and I need that eye contact to carry all the way through [a conversation].” [31:13] “It is quite profitable to [prioritize inclusivity] because it helps you grow. It helps you lead, versus your peers. It's also the right thing to do.” Additional Resources: Read Madison and Naiara's Bain research, In Retail, Inclusive Customer Journeys Lead to Growth

Public Speaking with Confidence: How to Overcome Anxiety and Deliver Unforgettable Presentations by Philipp Humm ABOUT THE BOOK: You've probably tried to speak in public a few times before. Maybe your heart started racing, you had difficulty breathing, or you forgot what you wanted to say. You've tried a few different strategies, but nothing has worked. It sucks, right? Philipp Humm knows the struggle you're going through right now. For years, speaking in public was the single thing he was most afraid of. Until he discovered the techniques you're about to learn. In this book, you'll master the techniques that have helped him overcome his fear of public speaking and feel excited to speak in public. They are the same techniques he used to prepare for his TEDx talk, which he's taught in his workshops with companies including Google, Oracle, ASICS, Visa, Salesforce, Metlife, and EON. Some of the exercises are a bit unconventional. Some are weird. But they're also the most effective in helping you feel confident about speaking in public. In this step-by-step guide, you'll discover how to: Give fewer f*cks about what other people think of you Structure your presentations following an effective 9-step process Turn any boring speech into a captivating performance Rehearse your presentation like a professional actor Get yourself into the zone with a powerful 10-minute warm-up routine The techniques you're about to learn have changed Philipp Humms' life, and they've turned thousands of his clients into charismatic speakers. They will help you: Get promoted faster Become the trusted expert in your industry Close more deals Teach and mentor others Be the most interesting person to talk to, overcome your anxiety, and feel excited to speak in public! ABOUT THE AUTHOR: Philipp Humm is on a mission to help professionals worldwide reach their full potential through confident, authentic, impactful communication. He has helped thousands of sellers, leaders, and entrepreneurs worldwide use stories to inspire in business and beyond. His clients include Google, Visa, and Oracle, to name a few.  Before his speaking career took off, Philipp worked for nearly a decade at Uber, Bain & Company, and Blackstone.  He discovered his passion for performance arts (acting, improv., and storytelling) during his time in New York City while earning his MBA at Columbia University. His TEDx talk on "The Secret to Building Confidence" was selected as an Editor's Pick by the global TED organization. He is also the author of The StorySelling Method: Master the Art of Storytelling to Build Trust, Stand Out, and Boost Sales which was featured on episode 463 of The Marketing Book Podcast in 2023. And, interesting fact - according to page 18 of his previous book The StorySelling Method, he once received a testimonial that included, “He's got a German accent that's hotter than a pretzel straight out of the oven.” Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/public-speaking-confidence-philipp-humm  

Joseph, Founder and CEO of Neighbor.com, is reshaping the $400 billion self-storage industry through his innovative marketplace. With $65 million in funding from esteemed investors like Andreessen Horowitz, Fifth Wall, and key industry players such as Airbnb, Uber, StockX, and DoorDash, Joseph has propelled Neighbor to the forefront of the global storage market. His leadership has expanded Neighbor's user base to cover all 50 states, offering an unparalleled range of storage solutions. Prior to Neighbor, Joseph honed his skills at Bain & Company, Sorenson Capital, and in the office of the U.S. Senate Majority Leader. Beyond his professional successes, Joseph treasures moments with his wife and six children.   Here's some of the topics we covered:   Neighbor.com & How They Branched Out The Inside Baseball of Neighbor.com What The Office Space Can Do To Earn Income How The Office Space Is Keeping The Lights On Maximizing All Money Making Potential From a Property What To Do With Extra Space In Multifamily Assets To find out more about partnering or investing in a multifamily deal: Text Partner to 72345 or email Partner@RodKhleif.com    Please Review and Subscribe