Podcasts about crucial conversations tools

Whether it be a tough conversation you need to have with an employee or  need to de-escalate an issue or job gone awry  with a customer, we are unlocking the tools to better prepare ourselves for the dynamic of crucial conversations. With a passion for this topic, NCG Sr. Business Coach Colin is here to share key points from “Crucial Conversations: Tools for Talking when the Stakes are High” with practical application to the relationships and conflicts we often encounter. 

"Water is a limited resource, and in this refinery, every gallon saved is a win for sustainability." – Juan Meneses Water is a critical resource in industrial operations, and improving efficiency is a top priority for many companies. In this episode of Scaling UP! H2O, returning guest Juan Meneses, District Manager at Nalco Water, an Ecolab Company, discusses how a Western refinery optimized its water footprint using advanced treatment technologies.  This episode is packed with insights on water conservation strategies, sustainability goals, and the role of advanced monitoring technologies like 3D TRASAR in maximizing operational efficiency while minimizing environmental impact.  Key Topics Covered:  The Challenges of Water Usage in Refineries  This refinery faced rising water costs and increasing sustainability pressures. With water sourced from the city, costs were projected to rise by 5% annually, with wastewater discharge costs climbing even faster. Finding ways to reduce water consumption while maintaining efficiency was a top priority.  Optimizing Cooling Towers for Maximum Water Efficiency  Cooling towers presented a key opportunity for conservation. The team aimed to increase cycles of concentration to reduce water waste without compromising system integrity. By using 3D TRASAR technology, they monitored real-time conditions, allowing precise adjustments to prevent scaling and corrosion.  Implementing Smart Water Treatment Strategies  To sustain higher cycles, the refinery introduced dual cathodic inhibitors and high-charge polymers, enhancing corrosion and scale control. pH adjustments ensured effective biocide performance while maintaining system reliability. This strategic shift allowed for significant reductions in water and chemical use.  Results and Lessons Learned  By increasing cycles from 5.5 to 9.3, the refinery saved 52 million gallons of water annually while cutting wastewater discharge and chemical consumption. The biggest takeaway? Real-time monitoring and proactive pH control are essential for maintaining efficiency at higher cycles.  Best Practices for Industrial Water Optimization  Collaboration between plant operators and water treatment professionals is key. Regular monitoring, data-driven decision-making, and advanced automation tools can help refineries maximize efficiency while meeting sustainability goals. Water conservation is good for business and the environment. Could your facility save millions of gallons? Explore advanced water treatment strategies today. Learn more at ScalingUpH2O.com. Stay engaged, keep learning, and continue scaling up your knowledge!  Timestamps   02:14 – Upcoming Events for Water Treatment Professionals   08:02 – Water You Know with James McDonald  10:20 – Interview with returning guest Juan Meneses, District Manager at Nalco Water about Western Refinery Water Efficiency   11:06 – The biggest water challenges faced by the refinery  12:11 – Strategies for optimizing water footprint and sustainability goals  14:07 – How 3D TRASAR and modeling software improve water efficiency  24:50 – Water savings achieved: 52 million gallons saved  29:21 – Best practices for communicating water optimization goals  Quotes  “The way that we can reduce water in the cooling tower is to increase cycle of concentration.” – Juan Meneses "A good implementation of this project, if you can, with good and advanced monitoring and automation. You can optimize your chemical treatment by modeling the condition.” - Juan Meneses “About the teamwork, foster collaboration and communication with the customer are key component of that and focus on sustainability.” - Juan Meneses   Connect with Juan Meneses  Phone: 337.309.9619  Email: jmeneses@ecolab.com  Website: Reinventing the Way Water is Managed | Nalco Water  LinkedIn: Juan A. Meneses | LinkedIn  Click HERE to Download Episode's Discussion Guide    Guest Resources Mentioned   CH 2029 Western Refinery Optimizes Water Footprint Using 3D Trasar Technology for Cooling Modeling Tools paper  Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler   Good Profit: How Creating Value for Others Built One Of The World's Most Successful Company by Charles Koch  The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Sean Covey (Author), Chris McChesney (Author), Jim Huling (Author)      Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)   IWC (International Water Conference)      Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   405 Cooling Water Innovation: Harnessing Wastewater for Sustainability 164 The One With Chris McChesney    Water You Know with James McDonald  Question: What effect will the water temperature have on softener backwash during regeneration?    2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

Today, we're diving into a book that every small business owner needs on their shelf—Crucial Conversations: Tools for Talking When Stakes Are High. If you've ever been in a situation where emotions are high, stakes are enormous, and you have no idea what to say, this book has answers. And as small business owners, those moments come up all the time.

The Canadian Hydrogen Association's President and CEO, Ivette Vera-Perez, in conversation with Francis Bradley about the hydrogen industry in Canada today, what the value chain looks like, the rainbow of different types of hydrogen, and what we are using hydrogen for, including mobility. They also talk about the future of hydrogen and the need for investment tax credits, regulatory alignment, and infrastructure development to support hydrogen's role in decarbonization and economic growth. They close the conversation with a recommendation for a book to add to the Flux Capacitor Book Club. Canadian Hydrogen AssociationIvette Vera-Perez at the Canadian Hydrogen AssociationIvette Vera-Perez on LinkedInBook recommendation:Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson, Stephen R. Covey, Joseph Grenny, Ron McMillan and Al Switzler

Eilon Reshef is the co-founder and chief product officer at Gong, one of the most ubiquitous B2B products in the world. In our conversation, we discuss:• Gong's unique approach to working with design partners• Their unique pod model• Why Eilon makes big decisions quickly• Lessons learned from being early in AI• The power of extreme focus• His “spiral method” for learning complex topics quickly• How to maintain quality while optimizing for speed—Brought to you by:• WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs• Think Fast Talk Smart—Tools and techniques to help you communicate more effectively• Vanta—Automate compliance. Simplify security—Find the transcript at: https://www.lennysnewsletter.com/p/inside-gong-eilon-reshef—Where to find Eilon Reshef:• LinkedIn: https://www.linkedin.com/in/eilonreshef—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Eilon's background(04:20) The pod model(06:33) Working with design partners(09:13) Finding and coordinating design partners(13:12) Balancing customer feedback and vision(15:10) Gong's 95% feature adoption(17:05) The importance of autonomy and trust(23:30) How to implement this unique way of working(27:15) Speed and decision-making(31:47) Early AI adoption and lessons learned(35:50) Building effective AI teams(38:16) The spiral method for learning(41:36) Narrowing down the initial customer profile(44:24) Failure corner(46:35) Lightning round—Referenced:• Gong: https://www.gong.io• Cisco: https://www.cisco.com/• How Gong builds product: https://www.lennysnewsletter.com/p/how-gong-builds-product• What is Montessori education?: https://amshq.org/About-Montessori/What-Is-Montessori• Isaac Asimov: https://en.wikipedia.org/wiki/Isaac_Asimov• Amit Bendov on LinkedIn: https://www.linkedin.com/in/amitbendov/• Lessons from scaling Spotify: The science of product, taking risky bets, and how AI is already impacting the future of music | Gustav Söderström (Co-President, CPO, and CTO at Spotify): https://www.lennysnewsletter.com/p/lessons-from-scaling-spotify-the• Nvidia: https://www.nvidia.com• Figma: https://www.figma.com• The Spiral Method: https://www.gong.io/blog/using-the-spiral-method/• Webex: https://www.webex.com/• L'Oréal: https://www.lorealparisusa.com/• American Express: https://www.americanexpress.com/• Slow Horses on AppleTV+: https://tv.apple.com/us/show/slow-horses/umc.cmc.2szz3fdt71tl1ulnbp8utgq5o• Dishwasher basket: https://www.amazon.com/Munchkin-High-Capacity-Dishwasher-Basket/dp/B07ZPMYKKS/• What most people miss about marketing | Rory Sutherland (Vice Chairman of Ogilvy UK, author): https://www.lennysnewsletter.com/p/what-most-people-miss-about-marketing• Occam's razor: https://en.wikipedia.org/wiki/Occam%27s_razor• Hanlon's razor: https://en.wikipedia.org/wiki/Hanlon%27s_razor• Sabich: https://en.wikipedia.org/wiki/Sabich#Ingredients_and_description• Careers at Gong: https://www.gong.io/careers—Recommended books:• Marty Cagan's books: https://www.amazon.com/stores/Marty-Cagan/author/B00J21JTNM• “The Machine That Won the War”: https://www.goodreads.com/book/show/18402398-the-machine-that-won-the-war• Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers: https://www.amazon.com/Crossing-Chasm-3rd-Disruptive-Mainstream/dp/0062292986• The Ideal Executive: https://www.amazon.com/Ideal-Executive-Ichak-Kalderon-Adizes/dp/0937120030/• Crucial Conversations: Tools for Talking when Stakes Are High: https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/1260474186/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Giving constructive feedback is one of the best ways to help people grow and keep teams aligned. Yet, many people I work with struggle with giving constructive feedback effectively - including me earlier in my career! This short 7-minute video will explain a few reasons why leaders struggle and the unintended bad consequences that occur when they don't share feedback well. Also, learn a simple 3-step framework that will positively transform your ability to give effective feedback, enabling you to do so regularly and comfortably. Jamie refers to this book, Crucial Conversations: Tools for Talking When Stakes are High by Joseph Grenny and Kerry Patterson. Executive Access is produced by The Ideal Life, a platform that provides coaching, community, and content for people to grow both personally and professionally.

We welcome back Sarah Cain, known as The Crusader Gal to discuss managing expectations and not lowering our guard as a result of the recent election outcome. How can we have both productive and charitable discussions during the upcoming holiday season? Father finishes with Timely Thoughts.   Show Notes Hope, But Not Complacency - by Sarah Cain Divided Tables: Morality and Politics at Thanksgiving  The Constitution Won't Save Us Forever - by Sarah Cain  Crucial Conversations: Tools for Talking When Stakes are High, Third Edition iCatholic Mobile The Station of the Cross Merchandise - Use Coupon Code 14STATIONS for 10% off | Catholic to the Max Read Fr. McTeigue's Written Works! Listen to Fr. McTeigue's Preaching! | Herald of the Gospel Sermons Podcast on Spotify Visit Fr. McTeigue's Website | Herald of the Gospel Questions? Comments? Feedback? Ask Father!

What do you need to know before selling your life's work or buying someone else's? Learn from Stephanie's experience as she shares her perspective on avoiding key obstacles during the acquisition and transition process in buying or selling an accounting practice. After working together in the mergers and acquisitions space for more than 15 years, you don't want to miss out on Brannon and Stephanie's conversation! This podcast touched on:The importance of having a vision before you sell your CPA firm. Why buyers and sellers need to consider cultural fit before transitioning. Having hard conversations early on to avoid issues in the long run. Whether you are considering buying or selling a CPA firm, it is crucial to consider your personal and professional goals beforehand. Knowing what your vision is before leaving your practice or buying a new one is vital to the success of either endeavor. Additionally, knowing what your values are and focusing on finding a cultural fit is key to the negotiation and transition process. Listen to learn more in this episode of the Accountant's Flight Plan! If this conversation inspires you to learn how your firm would fare in the marketplace, please download our CPA VALUATION KEY FACTORS REPORT. You can listen to the podcast on the player below or watch the latest episode here! Time stamps:00:34 - Introduction of Stephanie Smith; Poe Group's most experienced broker.3:10 - What makes for the most challenging and most enjoyable deals?10:55 - What you need to do to prepare to sell your CPA firm.16:12 - Why focusing on fit is key to a successful accounting firm transition.24:05 - How AI could help the accounting profession.28:28 - Book recommendation: Crucial Conversations Tools for Talking When Stakes Are High

Have you ever been in a situation where you need to have a crucial conversation, but opinions are strong, stakes are high and emotions are rolling like Niagara falls?  We try to handle conflict God's way using Matthew 18, but how many times does it seem like our approach fails miserably and we either can't solve the problem? We make it worse by hurting others or by trying to keep ourselves from being hurt. In today's episode, we are doing a review of the book Crucial Conversations - Tools for Talking When Stakes are High. by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.  Listen now to find out why you should add this tool to your leadership repertoire!   James 1:19-20  Be quick to listen, but slow to speak. And be slow to become angry Find it here on Amazon - https://a.co/d/7iy42lo   Next Steps:  Schedule a coaching call:  https://calendly.com/leadyourhomeschoolco-op/coaching-call?month=2024-03 Join our Facebook group- Lead Your Homeschool Co-op https://www.facebook.com/groups/72507320516066 Become a Lead Your Homeschool Co-op Insider and get first dibs on valuable resources to help you lead, organize, and connect your community.   https://www.homeschoolcommunitybuilders.com/  

In this episode, Dr. Zanotti covers temporary pacing in the ICU. he is joined by Dr. Christopher Noel, a Critical Care Attending at Cooper University Healthcare, and an Assistant Professor of Medicine at Cooper Medical School of Rowan University. In addition, Dr. Noel is the Associate Program Director for the Critical Care Medicine Fellowship and the Director of the Medical Student Critical Care Clerkship. Additional resources: Temporary Epicardial Pacing After Cardiac Surgery. Cronin b, et al. Journal of Cardiothoracic and Vascular Anesthesia 2022: https://pubmed.ncbi.nlm.nih.gov/36180288/ Temporary epicardial pacing after cardiac surgery: a practical review. Part 1: General considerations in the management of epicardial pacing. M.C. Reade. Anesthesia 2007: https://pubmed.ncbi.nlm.nih.gov/17300304/ Temporary epicardial pacing after cardiac surgery: a practical review. Part 2: Selection of epicardial pacing modes and troubleshooting. M.C. Reade. Anesthesia 2007: https://pubmed.ncbi.nlm.nih.gov/17381573/ Medtronic Educational Resources on Temporary Pacemakers: https://www.medtronic.com/us-en/healthcare-professionals/products/cardiac-rhythm/pacemakers/temporary-external-pacemakers.html Books mentioned in this episode: Crucial Conversations: Tools for Talking When Stakes are High. By Joseph Grenny, et al.: https://bit.ly/3XWFo0d The Mutiny on the Bounty. By Peter FitzSimons: https://bit.ly/4cwGkNb

Many listeners of this show often ask how they can better have crucial conversations in their own lives. So, Boyd and friend of the show Joseph Grenny are modeling how to conduct crucial conversations between loved ones, friends, and communities. It's based off of the award-winning book co-authored by Joseph Grenny called "Crucial Conversations: Tools for Talking When the Stakes are High".

Episode Summary: In this episode, Kelly and Alix continue sharing their most influential self-help books, this time diving into Human Design and honing in on how to show courage and be unapologetically ourselves.Topics Discussed:[1:23] Human Design: The Revolutionary System that Shows You Who You Came Here to Be by Jenna Zoe[18:41] Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone by Brené Brown[22:09] Not Nice: Stop People Pleasing, Staying Silent, & Feeling Guilty... And Start Speaking Up, Saying No, Asking Boldly, and Unapologetically Being Yourself by Dr Aziz Gazipura[33:30] Gut: the Inside Story of Our Body's Most Underrated Organ by Giulia Enders[41:21] Crucial Conversations: Tools for Talking When Stakes Are High by Joseph GrennyOther Resources MentionedMy Human DesignI Contain Multitudes: The Microbes Within Us and a Grander View of Life by Ed YongStrange World (film)What's New at LitJoy?Ella Enchanted LitJoy Edition releases on June 5 for Lunacorn Early Access and June 6 for public access! Whether you're returning to Frell or experiencing the magic for the first time, our gorgeous gilded edition will take your breath away!Follow LitJoy!We deeply appreciate your support in creating a community around stories!Make sure to RATE & REVIEW The LitJoy Podcast wherever you listen.Subscribe to our email list at https://litjoycrate.com/podcast-emailJoin our Lunacorns private membership group at https://litjoycrate.com/podcast-lunacornsFollow us on Instagram @litjoycrateFollow us on TikTok @litjoycrateCheck out LitJoy's officially licensed author collections!Use the code PODCAST10 for a 10% off discount!Find all episode show notes on The LitJoy Podcast homepage!Thank you for talking self-help books with us! We hope you found something new to take with you on your journey. Hosted on Acast. See acast.com/privacy for more information.

Season three of the You Deserve to Love Your Job podcast is here! This season, Arlene is focusing on burnout and well-being. She's also introducing guest hosts who will bring fresh perspectives and insights to the podcast. By collaborating with different voices, she aims to provide you with a diverse range of topics and discussions. Stay tuned for engaging conversations and interviews with experts in the field! She's thrilled to kick off Season 3 with you all and share her personal experiences with burnout in the first episode. Your support and engagement mean the world to her, and she can't wait to explore these important topics with you. Thank you for being a part of this incredible journey. Let's make Season 3 the best one yet! Resources and links mentioned in this episode:-Looking to find more joy, meaning, and purpose in your life? Grab Arlene's book here!-Join the Crew -Arlene's private email group and get a checklist to get your LinkedIn profile in top shape and the first chapter of her book.-Subscribe to Arlene's YouTube channel here!-Check out the merch here!-Read the book: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson. New to the show? Tune into our previous seasons and soak up all the goodness here.

Whether it be a tough conversation you need to have with an employee or  need to de-escalate an issue or job gone awry  with a customer, we are unlocking the tools to better prepare ourselves for the dynamic of crucial conversations. With a passion for this topic, NCG Sr. Business Coach Colin is here to share key points from “Crucial Conversations: Tools for Talking when the Stakes are High” with practical application to the relationships and conflicts we often encounter. 

Here is Craig's opening paragraph framework: Although this unscripted podcast began as a discussion of difficult conversations, it soon veered into how to engage in conversations about racism and war. We soon realized that the tools needed to engage fully may differ when conversations occur with friends, within a family, a community, a library board, a university, or a national dialogue. We acknowledge that the tragedy of slavery in this nation and the ongoing debates on how to resolve the legacy of slavery and Jim Crow have caused substantial harm to individuals and communities. We offer this podcast as an initial effort to broaden the conversation. One podcast's ideas for one type of dialogue, however, can never address all issues. We will offer subsequent podcasts to seek multiple opinions and ideas of how to seek the common good and a more perfect union. Resources for Ongoing Dialogue: Rhonda MaGee, The Inner Work of Racial Justice, Healing Ourselves and Transforming our Communities Through Mindfulness, (Tarcherperigree, N.Y., 2019), 29. She writes, “This is a moment of racial discomfort. Such moments are common in a world shaped by racism. I deserve kindness in the moment. And I offer kindness to others impacted by this movement as well.” Andrea Medea, Conflict Unraveled, Fixing Problems at Work and in Families, (Pivot Point Press, Chicago, Il, 2004), (citing Rev. Bevel at p.64). Kerry Patterson et. al., Crucial Conversations: Tools for Talking when Stakes are High, Second Edition, (McGraw-Hill, 2002), (shared pool at p. 22). Agents of Change: https://www.imdb.com/title/tt3325282/ We mistakenly identified one of the universities in the podcast. Agents of Change tracks the responses from San Francisco State and Cornell University. “Stumbling Upon a Signed Pulitzer Prize Winning Photo:” http://alleghenyarchivesmedia.com/blog/2019/1/3/stumbling-upon-a-signed-pulitzer-prize-photo Roger Fischer et al., Getting to Yes: Negotiating Agreement Without Giving In (3rd Edition) (Penguin Publishing Group, 2011). Douglas Stone et. al., Difficult Conversations, How to Discuss What Matters Most, (Penguin Books, N.Y., 2000)

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Join us on this episode of Conversations Unveiled as we explore the transformative power of communication through a curated list of 10 must-read books. From navigating crucial conversations to understanding the psychology of persuasion, each book offers invaluable insights and practical strategies to enhance your communication skills. Dive into the world of effective communication with us as we uncover the secrets to building meaningful connections and fostering open dialogue in both personal and professional settings. Whether you're a seasoned communicator or just starting on your journey, this episode is sure to inspire and empower you to communicate with confidence and authenticity. Tune in and embark on a journey to master the art of communication! Here are the 10 must-read books on communication.1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler2. How to Win Friends and Influence People by Dale Carnegie3. Nonviolent Communication: A Language of Life by Marshall B. Rosenberg4. Talk Like TED: The 9 Public-Speaking Secrets by Carmine Gallo5. Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen6. The Power of Now: A Guide to Spiritual Enlightenment by Eckhart Tolle7. Influence: The Psychology of Persuasion by Robert B. Cialdini8. Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain9. Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves10. The 5 Love Languages: The Secret to Love that Lasts by Gary ChapmanThese books cover a wide range of topics related to communication, from handling difficult conversations to public speaking, emotional intelligence, and building meaningful relationships.Enjoy :)Support the show

In this episode, we explore signs that indicate a conversation is veering off course and provide strategies to steer it back on track, drawing from insights in "Crucial Conversations: Tools for Talking When Stakes Are High." Learn how to recognize emotional escalations, skeptical conclusions, and repetitive dialogue patterns, and discover techniques like unbundling, making informed choices, and simplifying complex topics to ensure productive discussions. Join us as we navigate the art of effective dialogue and empower you to tackle crucial conversations with confidence. To purchase Tim's book "Breathe": https://www.hoperescue.org/product-page/breathe For more information on this particular show, be sure to check out the show notes on https://www.hoperescue.org/ If you enjoyed listening, please head over to iTunes and leave us a review! You can connect with us on Instagram and Facebook @hoperescuepodcast. If you have comments, questions, or recommendations for future podcasts, email us at hoperescuepodcast@gmail.com.  Thanks for listening! We love you guys!

Join us for our latest episode as we explore insights from "Crucial Conversations: Tools for Talking When Stakes Are High." Discover how the concept of the "fool's choice" limits options in difficult discussions and how embracing dialogue can lead to more positive outcomes. Learn 5 practical strategies to navigate crucial conversations with confidence. To purchase Tim's book "Breathe": https://www.hoperescue.org/product-page/breathe For more information on this particular show, be sure to check out the show notes on https://www.hoperescue.org/ If you enjoyed listening, please head over to iTunes and leave us a review! You can connect with us on Instagram and Facebook @hoperescuepodcast. If you have comments, questions, or recommendations for future podcasts, email us at hoperescuepodcast@gmail.com.  Thanks for listening! We love you guys!

Chapter 1 What's Change Anything Book by Kerry PattersonChange Anything: The New Science of Personal Success is a self-help book by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. It provides a framework for making successful and lasting changes in one's life by identifying and addressing the six sources of influence that can hold individuals back from achieving their goals. The book offers practical strategies and techniques for modifying behavior, changing habits, and effectively overcoming obstacles to personal success.Chapter 2 Is Change Anything Book A Good Book"Change Anything: The New Science of Personal Success" by Kerry Patterson has received positive reviews from readers and is popular for its practical advice on creating lasting change in various aspects of life. It combines psychology, sociology, and personal anecdotes to provide a comprehensive guide for changing habits, relationships, and behaviors. If you are interested in self-improvement and personal development, this book may be worth a read.Chapter 3 Change Anything Book by Kerry Patterson Summary"Change Anything: The New Science of Personal Success" by Kerry Patterson offers a comprehensive guide on how to make lasting changes in your life. The book introduces the concept of the “six sources of influence” that affect our behavior: personal motivation, personal ability, social motivation, social ability, structural motivation, and structural ability.Patterson explains how these sources of influence can be leveraged to create lasting change in any area of your life, whether it's improving your health, relationships, or career. The key to making meaningful changes, according to the book, is to identify the specific behaviors that need to be changed, and then systematically address each source of influence to support those changes.Through real-world examples and practical strategies, Patterson demonstrates how readers can overcome common obstacles such as lack of motivation, self-doubt, and environmental factors that hinder progress. By understanding and applying the principles outlined in the book, readers can take control of their lives and achieve their goals.Overall, "Change Anything" provides a roadmap for creating meaningful and lasting change, offering readers the tools and strategies they need to overcome challenges and achieve personal success. Chapter 4 Change Anything Book AuthorKerry Patterson is an American author, speaker, and management consultant. He is known for co-authoring several bestselling books on communication, influence, and change management. The book "Change Anything: The New Science of Personal Success" was released in 2011 and was co-authored by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. Some of Kerry Patterson's other notable books include:- "Crucial Conversations: Tools for Talking When Stakes Are High" (2002)- "Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior" (2013)- "Influencer: The Power to Change Anything" (2008)Among these books, "Crucial Conversations: Tools for Talking When Stakes Are High" is considered one of the most popular and impactful editions, receiving critical acclaim for its practical advice on effective communication in high-stakes situations.Chapter 5 Change Anything Book Meaning & ThemeChange Anything Book Meaning"Change Anything" by Kerry Patterson is a self-help book that explores the power of...

In episode 210, we are diving into the transformative concept of healthy communication, drawing insights from the acclaimed book "Crucial Conversations: Tools for Talking When Stakes Are High." Anchored by the timeless wisdom of Proverbs 18:21, we explore the profound impact our words hold and the pivotal role of healthy communication in nurturing meaningful relationships. To purchase Tim's book "Breathe": https://www.hoperescue.org/product-page/breathe For more information on this particular show, be sure to check out the show notes on https://www.hoperescue.org/ If you enjoyed listening, please head over to iTunes and leave us a review! You can connect with us on Instagram and Facebook @hoperescuepodcast. If you have comments, questions, or recommendations for future podcasts, email us at hoperescuepodcast@gmail.com.  Thanks for listening! We love you guys!

In this episode of Moonshots Podcast, we dive deep into mastering crucial conversations.Delve into the key concepts from the book "Crucial Conversations: Tools for Talking When Stakes Are High" by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory. By the end, you'll have practical insights and tools to confidently tackle even the most challenging conversations.Buy The Book on Amazon https://geni.us/XkTiAjSGet the summary https://www.apolloadvisor.com/summary-crucial-conversations-by-joseph-grenny-et-al/Become a Moonshot Member https://www.patreon.com/MoonshotsWatch this episode on YouTube https://youtu.be/k4Sw75xxGvMOpening with a gripping example set in an Airport in Bangladesh, Grenny lays the foundation by illustrating the complexities involved in these high-stakes dialogues, setting the stage for a conversation that could change how you approach difficult discussions (3m37).Gregory, from Crucial Learning, joins the conversation with a powerful insight. In just 1 minute and 24 seconds, she shares a transformative tip on "How to Start a Crucial Conversation" when anxiety grips you, providing listeners with practical tools to navigate those nerve-wracking initial moments (1m24).The hosts then turn to Productivity Game, which unpacks the essence of crucial conversations and why they are indispensable in our lives. Focusing on defusing tension, they shed light on the vital skill of "Keeping the Dialogue Going," emphasizing the importance of continuous, respectful communication even in the face of conflict (3m40).As the episode draws close, Ron McMillan takes the spotlight, leaving listeners with his profound wisdom on "Crucial Accountability." His advice serves as a compass, guiding you on when it's essential but imperative to have those crucial conversations (1m28).Join Moonshots Podcast in this transformative episode as they explore crucial conversations' nuanced art, providing valuable insights and actionable strategies that can revolutionize your approach to difficult dialogues. Don't miss out on this empowering episode, filled with wisdom and practical tips that could change how you navigate conversations forever. Tune in now and unlock the secrets to mastering the art of crucial conversations. Thanks to our monthly supporters Diana Bastianelli Andy Pilara ola Lorenz Weidinger Fred Fox Austin Hammatt Zachary Phillips Antonio Candia Dan Effland Mike Leigh Cooper Daniela Wedemeier Bertram O. Gayla Schiff Corey LaMonica Smitty Laura KE Denise findlay Krzysztof Wade Mackintosh Diana Bastianelli James Springle Nimalen Sivapalan Roar Nikolay Ytre-Eide Stef Roger von Holdt Jette Haswell Marco Silva venkata reddy Dirk Breitsameter Ingram Casey Nicoara Talpes rahul grover Evert van de Plassche Ravi Govender Andrew Hyde Craig Lindsay Steve Woollard Lasse Brurok Deborah Spahr Chris Way Barbara Samoela Christian Jo Hatchard Kalman Cseh Berg De Bleecker Paul Acquaah MrBonjour Sid Liza Goetz Rodrigo Aliseda Konnor Ah kuoi Marjan Modara Dietmar Baur Ken Ennis Bob Nolley ★ Support this podcast on Patreon ★

Feel like you're balancing ALL the things this holiday season? Us too. Well, we're going to add one more thing to your list… to the TOP of your list actually. Yes, it's that important: Communicating with your partner! It's no secret that this time of year can be absolutely magical for our kids, and stressful for adults. The good news: it doesn't have to be! One way we've found to combat the holiday hellscape is by working with your partner to plan and enjoy this special time of year. Yes, visiting in-laws can be stressful (ugh… that pullout couch sofa, the lack of privacy!) and coordinating schedules for concerts, parties, and gift exchanges can make your head explode. But you shouldn't do it alone. Take time today to listen to our tips and tricks for working with your partner and making this time of year truly wonderful. Sit back, relax, and enjoy! Resources We Shared In This Episode: Join our newsletter! Get connected to No Guilt Mom and get our Home Responsibility Calculator absolutely FREE, so you can make a plan to delegate the work. No Guilt Mom YouTube Channel Check us out and subscribe to be notified every time we have new videos added for parents and kids, as well as video footage from our podcast episodes! Crucial Conversations: Tools for Talking when the Stakes are High by Joseph Grenny, Kerry Patterson et al Read the transcripts HERE Check out our favorite deals from our sponsors here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Annu Paganus: Navigating Complex Collaborations, And Strategies for Handling Difficult PO Dynamics Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Annu recounts a challenging situation where a new Product Owner, previously a manager, struggled to adapt to the role. The team sought more support, leading to organizational discussions on prioritization. Annu, responsible for addressing the issue, found that the conversation turned personal. She advises involving a third party for mediation and emphasizes improving conversational skills. The experience impacted her relationship with the PO, who eventually transitioned to a different role. Annu underscores the importance of self-awareness and offers tips for handling conflicts, including managing cortisol levels and referencing resources like Nonviolent Communication and the book Crucial Conversations: Tools for Talking When Stakes are High.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Annu Paganus Annu is a passionate software team Scrum Master who wants to help her team to create an environment where different kind of people can find a smooth way to work together and enjoy their work and private life. Also worked as teacher, software developer, chapter lead and Product Owner. You can link with Annu Paganus on LinkedIn.

Listen in as Allie Alberigo and Duane Brumitt share some of their biggest takeaways from the book: Crucial Conversations: Tools for Talking When Stakes are High. If you are looking for the book you can click the link below. No, it is not an affiliate link. Crucial Conversations: Tools for Talking When Stakes are High The post 354 | Join Allie Alberigo and Duane Brumitt as they discuss “Crucial Conversations” appeared first on School Owner Talk.

In this episode of Moonshots Podcast, we dive deep into mastering crucial conversations.Delve into the key concepts from the book "Crucial Conversations: Tools for Talking When Stakes Are High" by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory. By the end, you'll have practical insights and tools to confidently tackle even the most challenging conversations.Buy The Book on Amazon https://geni.us/XkTiAjSGet the summary https://www.apolloadvisor.com/summary-crucial-conversations-by-joseph-grenny-et-al/Become a Moonshot Member https://www.patreon.com/MoonshotsWatch this episode on YouTube https://youtu.be/k4Sw75xxGvMOpening with a gripping example set in an Airport in Bangladesh, Grenny lays the foundation by illustrating the complexities involved in these high-stakes dialogues, setting the stage for a conversation that could change how you approach difficult discussions (3m37).Gregory, from Crucial Learning, joins the conversation with a powerful insight. In just 1 minute and 24 seconds, she shares a transformative tip on "How to Start a Crucial Conversation" when anxiety grips you, providing listeners with practical tools to navigate those nerve-wracking initial moments (1m24).The hosts then turn to Productivity Game, which unpacks the essence of crucial conversations and why they are indispensable in our lives. Focusing on defusing tension, they shed light on the vital skill of "Keeping the Dialogue Going," emphasizing the importance of continuous, respectful communication even in the face of conflict (3m40).As the episode draws close, Ron McMillan takes the spotlight, leaving listeners with his profound wisdom on "Crucial Accountability." His advice serves as a compass, guiding you on when it's essential but imperative to have those crucial conversations (1m28).Join Moonshots Podcast in this transformative episode as they explore crucial conversations' nuanced art, providing valuable insights and actionable strategies that can revolutionize your approach to difficult dialogues. Don't miss out on this empowering episode, filled with wisdom and practical tips that could change how you navigate conversations forever. Tune in now and unlock the secrets to mastering the art of crucial conversations. Thanks to our monthly supporters Fred Fox Austin Hammatt Catie Ivey Zachary Phillips Vanessa Dian Antonio Candia Dan Effland Mike Leigh Cooper Daniela Wedemeier Bertram O. Corey LaMonica Smitty Laura KE Denise findlay Krzysztof Diana Bastianelli James Springle Nimalen Sivapalan Roar Nikolay Ytre-Eide Ana Beatrice Trinidad Roger von Holdt Jette Haswell Marco Silva venkata reddy Karthik Tsaliki Hari Birring Dirk Breitsameter Ingram Casey Ola Nicoara Talpes PJ Veldhuizen rahul grover Karen Petersburg Evert van de Plassche Ravi Govender Andrew Hyde Daniel Alcaraz Craig Lindsay Steve Woollard Lasse Brurok Deborah Spahr Chris Way Eric Reinders Andrei Ciobotar Barbara Samoela Christian Jo Hatchard Kalman Cseh Berg De Bleecker Paul Acquaah MrBonjour Sid Liza Goetz Rodrigo Aliseda Konnor Ah kuoi Marjan Modara Dietmar Baur Ken Ennis Bob Nolley ★ Support this podcast on Patreon ★

On today's episode, BJ talks with Todd Bofinger, VA Office of Construction & Facilities Mgmt West Region Office & CMAA Colorado Chapter Membership Committee Chair. Todd discusses his career journey into a leadership role, the similarities and differences between navigating the public and private sectors, and what leadership strategies he has learned along the way. Resources mentioned: “Crucial Conversations: Tools for Talking When Stakes are High” by Joseph Grenny: https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/1260474186/ref=pd_lpo_sccl_1/133-4283675-3283651?pd_rd_w=QA7ai&content-id=amzn1.sym.116f529c-aa4d-4763-b2b6-4d614ec7dc00&pf_rd_p=116f529c-aa4d-4763-b2b6-4d614ec7dc00&pf_rd_r=DTDNV6YE0H8TQHQTSWBV&pd_rd_wg=3I5im&pd_rd_r=46bf5141-5c23-4a49-963b-84d5da2c13d5&pd_rd_i=1260474186&psc=1LinkedIn: Todd Bofinger | LinkedInVA CFM: Office of Construction & Facilities Management (va.gov)Volunteer Organization Websites:  Longhopes Donkey Shelter – https://www.longhopes.org   Special Olympics – https://support.specialolympics.org Calls-to-action: Inspiring People and Places is brought to you by MCFA. Visit our website www.MCFAglobal.com and sign up for our weekly newsletter where we curate some of the top industry articles of the week and give you a dose of inspiration as you head into the weekend!  MCFA IS HIRING!!  If you or anyone you know are looking to work in the Planning, Project Development, Project Management, or Construction Management field, contact us through our website. Interns to Executives...we need great people to help us innovate and inspire, plan, develop and build our nation's infrastructure.  Check out our MUST FILL positions here https://mcfaglobal.com/careers/.  We reward the bold and the action oriented so if you don't see a position but think you are a fit...send us an email!  Learn more at www.MCFAGlobal.comAuthor: BJ Kraemer, MCFAKeywords: MCFA, Architecture, Construction, Engineering, Public Engineers, Military Engineers, United States Military Academy, Veteran Affairs, Development, Veteran, Military, SEC

If you're ready to bust through the glass ceiling & take your rightful place as a lit-up leader in the tech industry (or help others do the same) - this one's for you, my love! Let's talk about the state of women in tech & cybersecurity, and what we as leaders can be doing about it. In today's episode, I invite Executive Director of Women in Cybersecurity (WICYS), Lyyn Dohm, to share her experience as a leading woman in tech and how she successfully navigates leading with inclusion, equity & allyship. Ready to find out what you can do as a leader to actually move inclusion efforts forward?  Let's go to the show! We dive into: Lynn's career journey & experience in cybersecurity KEY findings from the WICYS State of Inclusion Assessment Why we should STOP obsessing about policy to address DEI (and what to do instead!) Utilizing mentorship if you're experiencing exclusion in your tech leadership career What to do now if you've done all the right things, but you're still not advancing! And more   **Useful links** Connect with today's guest and sponsor, Lynn: https://www.wicys.org/ LinkedIn: https://www.linkedin.com/in/lynndohm?trk=people-guest_people_search-card&original_referer=https%3A%2F%2Fwww.linkedin.com%2Fpub%2Fdir%3FfirstName%3Dlynn%2B%26lastName%3Ddohm%26trk%3Dpeople-guest_people-search-bar_search-submit Twitter: https://twitter.com/lynn_dohm/status/1314013228809289730 Read: WiCyS State of Inclusion Lynn's current read: Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Stephen R. Covey, Joseph Grenny, Ron McMillan, Al Switzler If you are ready to uplevel your career, get unstuck or you are simply ready to unlock those leadership time-management techniques then join us in my monthly career & leadership coaching program exclusively for women in tech: https://www.tonicollis.com/academy  Catch the show notes, and more details about today's episode here: https://tonicollis.com/episode167 Check us out on Youtube. Join the Leading Women in Tech community in Slack where we discuss all-the-things for women's tech leadership, covering everything from early-career leadership to C-level executives.   This episode was sponsored by our guest, Lynn. Thank you Lynn for helping to bring Leading Women in Tech to this community!  

Chapter 1 What's Influencer about"Influencer: The Power to Change Anything" is a book written by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. It explores the concept of influence and provides practical strategies for individuals and organizations to effectively bring about positive change in their lives and communities. The book argues that anyone can become an influencer, regardless of their position or authority, and outlines six sources of influence that can be leveraged to bring about change: personal motivation, personal ability, social motivation, social ability, structural motivation, and structural ability. It emphasizes the importance of understanding these sources and learning how to use them effectively to create lasting and impactful change. Through real-life examples and case studies, "Influencer" demonstrates how individuals have successfully employed these strategies to solve problems, achieve personal goals, and make a difference in various areas such as health, education, and business. The authors provide a step-by-step framework for identifying crucial behaviors that need to change, creating a compelling motivation, and designing an effective influence strategy to drive the desired outcomes. Overall, "Influencer: The Power to Change Anything" offers insights and techniques to help individuals and organizations become more influential and make positive changes that have a significant impact on their surroundings.Chapter 2 Is Influencer A Good BookAccording to reddit comments on Influencer, "Influencer: The Power to Change Anything" by Kerry Patterson et al. is generally well-regarded and has received positive feedback. The book explores the concept of influence and provides practical strategies for creating change in various aspects of life, such as personal habits, organizational culture, and societal issues. It draws from extensive research and real-life examples to present effective methods for influencing others and achieving positive outcomes. Ultimately, whether a book is considered "good" can vary depending on individual preferences and needs. If you're interested in learning about influence and want practical advice for effecting change, it may be worth considering "Influencer: The Power to Change Anything."Chapter 3 Influencer SummaryIn this captivating book review, we delve into the world of "Influencer" by examining its groundbreaking insights on unleashing the power of personal influence. Discover how this influential read provides actionable strategies and eye-opening stories that can transform your understanding of influence dynamics in today's interconnected world. Whether you're a marketer, entrepreneur, or simply intrigued by the art of persuasion, "Influencer" is a must-read that will revolutionize your approach to influencing others.Chapter 4 Influencer's AuthorThe book "Influencer: The Power to Change Anything" was written by Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, and Al Switzler. It was first published in 2007. The authors of "Influencer" have collectively written several other books as well. Some notable works by them include: 1. "Crucial Conversations: Tools for Talking When Stakes Are High" (2002) - Written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, this book focuses on improving communication skills...

Join us on Wednesday, August 9 @ 6pm EST for an exciting discussion with award-winning author, Joseph Grenny as he shares his work on crucial conversations. Joseph is a New York Times bestselling author of eight books, including the communication classic, Crucial Conversations: Tools for Talking When Stakes Are High. His work has been used by nearly half of the Forbes Global 2000 and has helped millions of people achieve better relationships and results. He co-founded Crucial Learning, one of the world's most respected learning and organization development firms, offering courses in communication, performance, and leadership. Joseph is also the co-founder and current board chair of Unitus Labs, an international nonprofit that has helped more than 50 million people increase their self-reliance and provided capital arrangement services of more than $2 billion to some of the world's most successful socially oriented ventures. Joseph also co-founded The Other Side Academy (TOSA), a residential school that teaches vocational and life skills to people with histories of crime, addiction, and homelessness.

In today's episode of Category Visionaries, we speak with David Pennino, CEO and Founder of LogicSource, a sourcing and procurement solutions provider that's raised over $250 Million in funding, about how indirect expenditures can become a significant financial burden for companies, and why cost-reduction strategies can be a game changer. Assisting firms to drive down expenses for indirect goods and services, areas not necessarily within their expertise, Logicsource encompasses all the critical components of successful procurement into a solution configurable to their clients' needs. We also speak about David's upbringing and why he loves the pace of life on the Eastern Seaboard, why 90% of life is all about just ‘showing up,' the challenge most firms have with their indirect goods and services procurement, and the impact some of these purchasing decisions can have on revenue and long term sustainability. Topics Discussed: David's background growing up in Connecticut, and why he'll never leave the East Coast for California The life lessons he gained from working with some experienced business leaders, and the importance of just ‘showing up' to succeeding in life The shortcomings most firms experience when it comes to procuring indirect goods and services, things that fall outside their expertise The impact of procurement decisions on a company's bottom line, and how it can affect around 20% of their total profits The role of AI in driving diversity, sustainability and accountability into spend analytics tools   Favorite book:  Crucial Conversations: Tools for Talking When Stakes Are High

In this episode, we're discussing the challenges of facing conflicts and lacking self-confidence…two things we can ALL relate to. Do you have a fear of confrontation and a tendency to avoid difficult conversations? Do you fear being rejected? SAME. Trust us when we say, you are not alone in feeling this way! We're sharing our own experiences when it comes to friends in the workplace, having conversations with defensive people, the difficulties of having conversations with our teens, and so much more. This is an episode you do NOT want to miss! Resources We Shared:Balance VIP- Are you stressed out, feeling like you're doing it all on your own? Through personal coaching and accountability, you will break through your overwhelm and follow through with your goals to be the happy mom you were meant to be In this exclusive coaching program for women!Check out Crucial Conversations: Tools for Talking When Stakes are High Visit No Guilt MomRate & Review the No Guilt Mom Podcast on Apple here. We'd love to hear your thoughts on the podcast! Listen on Spotify? You can rate us there too!Are you so thankful for your kids and need help figuring out how to control yourself better? You need the support, community and strategies of Balance VIP. Join us here.

Crucial Conversations Book Notes:The Art of Difficult Conversations"Crucial Conversations" is a self-help book that offers practical tools and strategies to help individuals navigate difficult conversations with clarity and confidence. The authors explore how to approach high-stakes conversations, such as those at work or in personal relationships, with a focus on achieving positive outcomes and maintaining strong relationships. The book emphasizes the importance of creating a safe environment for dialogue, listening actively, and expressing oneself honestly and respectfully. It provides readers with a step-by-step framework to follow when engaging in crucial conversations, including identifying the problem, clarifying intentions, exploring alternatives, and reaching an agreement.What are the 3 elements of a crucial conversation?The three elements of a crucial conversation are: High Stakes: A crucial conversation involves high stakes, meaning there is something important at stake for the parties involved in the discussion. The outcome of the conversation can have significant impacts on their lives, relationships or work.Strong Emotions: Crucial conversations often involve strong emotions, such as fear, anger, frustration, or hurt feelings. These emotions can make it difficult to keep the conversation productive and may lead to defensive or aggressive behavior.Differing Opinions: There are differing opinions or viewpoints between the parties involved in the conversation. These differences may be related to beliefs, values, goals, or actions, and need to be addressed in the conversation to achieve a common understanding or resolution.Is crucial conversations worth it?"Crucial Conversations" is a book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler that has been widely recognized as a valuable resource for improving communication skills in both personal and professional settings. The book aims to help readers develop the ability to handle high-stakes conversations effectively and with confidence. It provides practical tools and techniques that can be applied in various situations, such as in relationships, at work, or in negotiations. If you are interested in improving your communication skills, "Crucial Conversations" may be worth considering.What is the crucial conversations model?The Crucial Conversations model is a communication framework designed to help individuals and teams effectively navigate high-stakes, emotionally-charged conversations. The model was developed by authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler in their book "Crucial Conversations: Tools for Talking When Stakes Are High." The model consists of seven key components: 1.Start with heart: Before engaging in a crucial conversation, it's important to examine your motives and make sure you are entering the conversation with the right intentions. 2.Stay focused on the issue: Keep the conversation focused on the specific issue at hand and avoid getting sidetracked by personal attacks or unrelated topics. 3.Notice when safety is at risk: Pay attention to your own physical and emotional responses, as well as those of the other person, to determine if the conversation is becoming unsafe. 4.Make it safe: If safety is at risk, take steps to make the conversation safe again by establishing mutual purpose and respect. 5.Explore others' paths: Seek to understand the other person's perspective and motivations. 6.Move to action: Work together to develop a plan of action that addresses the issue at hand. 7.Follow up: After the conversation, follow up to ensure that the plan of action is being implemented...

Frederik Vannieuwenhuyse: When collaboration fails in Agile teams, and what Scrum Masters can to about it Read the full Show Notes and search through the world's largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Frederik shares a story about a software development team that self-destructed due to a lack of collaboration and issues with code quality. The team had differing opinions on code quality but failed to openly address the problem, leading to slow progress and frustration. Frederik provided tips such as visualizing the problem, having individual meetings with team members, and promoting feedback sharing. He facilitated a retrospective on communication using the "Stinky Fish Canvas" method and encouraged anonymous data collection to surface issues. The episode emphasized the importance of addressing code quality concerns, fostering collaboration, and creating a culture of open communication within teams. Featured Book of the Week: Crucial Conversations: Tools for talking when the stakes are high by Grenny et al. In this segment, Frederik discussed his favorite book, "Crucial Conversations: Tools for talking when the stakes are high" by Grenny et al. Frederik emphasizes its importance for collaboration with management and leadership. He highlighted that the book provides a model for conducting effective conversations and emphasized the need to continuously ensure a safe space within conversations. Frederik noted that the book offers valuable tools for structuring conversations and recommended using them to understand others' thoughts and perspectives. Additionally, we also refer to a related book, "Crucial Accountability" by the same authors, which provides further insights on handling accountability in crucial conversations.   Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM's that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!     About Frederik Vannieuwenhuyse Frederik is a Certified Team and Enterprise Coach at the Scrum Alliance. He works and lives in Belgium. He is part of the company iLean. Frederik has worked as Scrum Master, Product Owner, and Agile Coach. He works with teams and leadership to improve collaboration, flow, and learning. Frederik co-organizes the XP Days Benelux conference - this year, in 2023, the conference has existed for 20 years. He is also a regular speaker at local and international conferences. You can link with Frederik Vannieuwenhuyse on LinkedIn.

Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the 90s, she didn't panic, she saw an opportunity to establish effective processes that support employees and businesses grappling with evolving technology. Then a pattern emerged: internal teams kept failing to communicate with one another in the wake of change. To respond, Lisa founded Lcubed Consulting. As CEO of Lcubed, Lisa helps companies align people, processes, and technology to utilize agility as a strategic advantage and acknowledge change in a business constant. Her secret sauce to success is leveraging key elements of Project Management, Process Performance Management, Internal Controls and Organisational Change Management to build teams with the skills and capabilities to drive strategic results. Lisa is the #1 best-selling author of Future Proofing Cubed, a book she created to share her insights on productivity, profitability, and process refinement in business. Lisa's goal is to prepare her clients with the skills, capabilities, and self-reliance they need to thrive in the future without Lcubed's guidance. With this notion, she has broken the typical consulting model. Lisa holds her Bachelor of Science in Electronic Media Management from Northern Arizona University. She is a Project Management Professional and Lean Six Sigma Master Black Belt. Lisa enjoys spending free time with her family and basset hounds.   Questions • We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience? • Now, could you tell us a little bit about your company, Lcubed Consulting and also your book, Future Proofing Cubed? • If you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want? • Emerging out of the pandemic, what has been your experience with some of your clients in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting on their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself? • So, I would also like for you to share with our listeners, Lisa, what's the one tool, website or app that you absolutely cannot live without in your business? • Could you also share with our listeners, maybe one or two books that you've read recently, or even a book that you read a very long time ago, that has had a big impact on you. • Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business? • Could you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Before we wrap our episodes up, we always like to give our guests an opportunity to share with us a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed. Do you have one of those?   Highlights  Lisa's Journey Me: Now, we always like to give our guests an opportunity to share in their own words, a little bit about how they got to where they are today. So, I know that your bio kind of gives a pretty good summary of how it is that you got to where you are today. We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience?    Lisa stated that because the journey really is the story, it's what matters in our personal lives, our professional lives. She is an accidental entrepreneur, she left college with the desire to find safety and security in a corporate job, she was looking for a place where she would go to work, she would have paid vacation time, she would have bonuses, she would have things that seemed like they would give security. And those were important to her because her parents were entrepreneurs. And that journey isn't always a smooth one.  And so, she wanted something that she perceived at the time to be easier and to be safer. Fifteen years into that journey, she realised it was the early 2000s. And actually, things were a little difficult. And it was in 2008 and 2009, she was working for a start-up, it was her dream job, it was everything she had hoped that it was going to be, she was building a project management team, they were growing and scaling and going to do amazing things until she looked around and realised that every executive leader had built a fiefdom of external consultants who are coaching and guiding and advising them on how to protect their fiefdom. And none of them were working with each other and it was not safe and it was not secure and the economy tanked.  And she looked around and said, “Oh my gosh, I can do something better.” And in that moment, she became an entrepreneur, and started a business and it's 14 years later, it has not been seamless, it has not been without obstacles and challenges. But it's been fantastic because she's the one designing the journey and the bumps in the road are learning moments, and she wouldn't change anything. It's been great.   About Lisa's Company Lcubed Consulting and Lisa's Book Future Proofing Cubed Lisa shared that Lcubed was born out of that frustration that she had watching consulting teams come into environments over her entire career and land and expand. And she would see that they were in these environments under the auspices of helping the client, but really what they were doing was growing their revenue stream. And she finds that somewhat abhorrent and counter to what consulting is supposed to be about. And she decided that she wanted to do things differently. She wanted to take all of the knowledge and the skills and the experience that she had built up in larger corporations, learning and understanding the impact of Project Management, Process Management, Organisational Change, and using all of those tools and capabilities to help her clients deliver better products and services for their clients, while building self-reliance so that she can take herself and her team eventually out of that equation. She didn't want them to become dependent on her.  The book Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processes, and Bolstering Profitability takes their business model, what they call adaptive transformation, and sort of explains how they use all of those baked best practices in a much more effective and efficient way so that companies can build those skills and capabilities without large investments in internal teams, or large consulting groups.   In Running a Successful Business - Tips to Attract and Keep the Person That You Want Me: Now, in an organisation, as a consultant, I'm sure you know, there's some key things that a lot of companies still struggle with, having the right kind of synergy among the team. A lot of organisations struggle sometimes with recruitment, getting the right person and actually keeping them. And so, if you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want?   Lisa stated absolutely, it may be an oversimplification. But she thinks that knowing what success in the environment looks like. With some of her smaller companies, they do work and they use Lencioni's idea of hungry, humble and smart, that if you have an employee who has the ability, they're hungry, they want new opportunities, they want to learn, they want to grow, they want to make an impact. If they're humble and able to say I don't know what I don't know. And they're smart, meaning that they can pick up and reader a room and understand what's going on with internal and even with your client engagements. If you have those three things, any technical capability can be taught. But if a person shows up hungry, humble and smart, you can build a team of people who can do anything.   Experiences Customers Are Desirous of Now Me: Great. So, I love those three points that you just brought across. So, we've identified the three things we want to ensure that the team member has and as you mentioned, you can teach any technical skill, I guess it kind of goes back to you really want to ensure you have persons with the right attitude versus aptitude. Because you can't train on attitude, right? But even getting further and deeper into that, our programme is about navigating the customer experience and the experience that the customer has is not just on the outside, but also on the inside. And I'm a firm believer that if you really want to have a strong customer experience, it starts from within. If it's strong internally, then it's quite easy for your employees to perpetuate, and relive that externally with your actual clients that are paying, they're the reason why you're in business.  And so, what has your experience been? We've just emerged out of the pandemic, some countries are still feeling somewhat of the effects of it. I mean, COVID is not completely gone. But what has been your experience with some of your clients and wherever you are in, in which part of the world in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting down their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself?   Lisa shared that there's so many things in that to play with. She wants to play with the language right, that the experience starts within. She absolutely agree with that, that internally, we have to understand the experience we want our customers to have. There's a disconnect, more often than not, when we think from the inside out and think that we know what our customers want and need. And she likes to sort of flip that upside down a little bit and teach her clients to think from the outside in.  And what she means by that is actually asking their customers what they want, what they need, so that they're not making guesses. And they're not making assumptions, and they're not applying their own wants and needs onto potentially what their customers wants and needs are. Because oftentimes, when we do that, on the inside, we're really wrong and we don't truly understand. So, starting on the outside and understanding the customer, where are they at? What do they need? And with her clients in the pandemic, they had to do a lot of that because all of their wants and needs in March of 2020 changed dramatically. And so, polling and getting that data and asking the questions so that they can adapt their products and their services to those needs. And it's the need they have today, but the big impact is what does their needs going to be tomorrow, in 30 days, 60 days, 90 days.  During the pandemic, she had the opportunity to watch one of her clients respond to the shutdown. So, the company is a food distribution organisation and they have a national presence in the United States. Their primary job is to take food from a warehouse and deliver it to restaurants, and service providers in hospitals, in airports, in large conference centres, getting food to places where it's going to be cooked and served and sold. Overnight, their business shut down for two weeks or so they thought. And they had the opportunity, they basically froze and did nothing initially, until they brought the leadership team together in this world called Zoom that they had never interacted in. There were people meeting each other, seeing each other in face to face interaction for the first time in 20 years, they've just never been in the same space together. They're panicked, they're at home, everything is a nightmare.  And one person is raising their hand literally shaking their hand in front of the camera trying to get everybody's attention to say, “Hey, I have an idea. We have all this food in our warehouses. And it's not getting to people who need to eat, we have produce, we have things that are going to start spoiling and serve no use to anybody if they're rotting in the warehouse. How about we figure out how to take our food and deliver it to shelters, to food kitchens, to places where there are people who cannot get to food, we're going to spoil it off, we're going to write it off, it's going to waste one way or another, why don't we make it a donation.” And for the first 30 days of the pandemic, that national company donated food because their customers, people who need to eat needed food. It had nothing to do with their bottom line, it had absolutely nothing to do with anything except doing the right thing.  In that first interaction where one individual had an idea, they all thought about it, they experimented about how to make it actually happen. They learned how to innovate on the fly. And that's important because they were speaking to the customers need and for them, it wasn't their customer, it was their customers' customer, a hungry person. And they were solving a problem that did absolutely nothing to drive their business forward except they did the right thing.  What they learned from that was how to innovate and how to think outside of the box, think from the outside in. And as a leadership and management team today, they are still doing that on a quarterly basis and trying to evolve their business model in a way that it hasn't in 40 years. It is wow because they thought from the customer's perspective wants and needs, they solved the problem. We need to solve problems.   Me: And as you mentioned that, Lisa, that we need to solve problems. That's the primary reason why everyone is in business. I remember when I started my company in 2009, it was because one of my greatest pet peeves was I thought service was just so poor. And I said, I'm going to stop complaining. And I'm going to start being a part of the solution, and try to help these organisations to improve on their service delivery. So, when I go and have interactions, I can walk away with a better feeling than the one that I'm currently having. So, I think every business is solving a problem, whether you're selling a pencil or a fan, or you're servicing somebody's motor vehicle, or you're providing some innovative solution or product that's going to revolutionize the industry for aviation, or whatever it is. I think all businesses are solving a problem for someone. And I think, if we come, as you mentioned, from the outside in, to kind of understand where the customer is coming from, and how can we ease their frustration? How can we make life easier for them, that we can definitely create a better experience, both internally and externally.   App, Website or Tool that Lisa Absolutely Can't Live Without in Her Business When asked about online resources that cannot live without in her business, Lisa shared that there are so many, but she's going to go with the one that surprises her the most, because she would never have imagined this, she cannot live without Canva. She would never in a million years have ever thought that she would use a marketing tool, a graphic design, well, now it's kind of an everything tool, right? Presentations, video, audio, whatever, it does it all. She loves it, it makes everything so much faster, so much easier. She's doing work for herself that she probably should be outsourcing but it's kind of fun to do it and it looks really good. So yeah, she cannot live without Canva.   Me: Agreed, Canva has definitely revolutionised the industry and it's made graphic designing not seem like, “Oh, my goodness, I can't do this.” Because simple things that you'd have outsourced as you mentioned, you can do on your own. And they look pretty good. So, you're saving a few bucks there for sure.   Lisa stated that saving a few minutes of time even right? So, you outsource it and things turn into, hopefully days, not weeks. But it's easy enough that a person who has no skills in graphic design can turn something out in minutes, it's fabulous.   Me: My daughter is in her final year in high school and she's a part of the school newspaper and she sees me use Canva and she asked me if she could, like play around with it a bit to put out some stuff that she wanted to do promoting for the newspaper and for the school. And I guess at that age at 17, you're creative and innovative. But she wasn't even using the platform for like an hour and I was just so surprised that the newsletter that she produced, the video that she was able to generate from all of the pictures that she had taken. I mean, just simply amazing, I'm not saying that she couldn't have used other applications but as you mentioned, Canva kind of found a way to bundle everything in one so you could just do all the things in that one platform.   Lisa absolutely agreed. And they made it easy for an end user who has no skills in those areas. There are lots of applications out there and she'll use video editing as an example, but you have to be very, very, very skilled in the application to make it work properly. And Canva just sort of magically does it for us.   Books that Have Had the Biggest Impact on Lisa When asked about books that has had a big impact, Lisa shared that the number one book that always comes to her mind first and foremost is Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson. As leaders and as people, we need to understand how to communicate effectively and that one, it's so foundational to everything that it affects your personal life, your business life, how we show up, how we support others. It's always kind of the first thing that pops to her mind.  There's another book called Flip the Script: Getting People to Think Your Idwa Is Their Idea by Oren Klaff. And as her business was growing and evolving, and off the top of her head, she can't think of the author's name. But it's taking people who run and have their businesses, sales is part of what we have to do. But we may or may not have ever been trained to be salespeople. And we may or may not even like the connotation of being a salesperson, and Flip the Script really did a lot in her mindset to help her understand that selling is a by-product of building good and effective relationships.  And that is far more comfortable to her than the idea of going after and creating a sales pipeline and all of the technical things about what selling is, and reminding her that after now 14 years, she obviously must be able to close a deal, or she wouldn't still be doing what she's doing. And she doesn't have to have the traditional sales process to make it work, because relationships are really where business comes from.   Me: Agreed. I liked that statement you made, Sales is a by-product of building effective relationships, that's really, really true. And you said that you got that mindset, or it shaped your mindset towards that from the book called Flip the Script.   Advice for Business Owners and Managers who Lack Constant Motivated Human Capital Me: Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business?   Lisa stated that there's a challenge in that question because if we have a room full of employees who aren't motivated, there is a very flippant part of her personality that wants to say, “Do you have the right people in the room to grow and scale your business?”  And that's a very scary question because if the answer is, “No, I don't”….then what.  So, and then, the then what mindset we need to understand what motivates our employees and if we have really good people that have been with us, and are no longer performing, do we understand what's changed in their world? Do they need a new opportunity, internally within the organisation in a different role? Have they lost the drive to contribute to this type of business? Do we need to help them find an opportunity outside of this business?  Which is a scary thought, but sometimes the right one, and just because we're separating from a relationship doesn't mean that we're ending it poorly. And Lisa's experience, she's had several examples of times when she's taken employees, help them find their next opportunity.  They were so much more successful, her existing team was more successful, and they've maintained a relationship over time. So, finding that alignment of what's in it for me, and why are they still there? And if they aren't being fulfilled, are there opportunities to train them, coach them? Give them the opportunity to make a change inside or is it that it's time for them to move on onward and outward? And there's nothing wrong with that, if that's the right choice.   Me: Love it. I've asked this particular question, I don't ask it very often. But I've asked it a few times since I've started podcasting and I must say your answer, I really like it's different. Most people didn't take it from the angle that you took it from and I liked the fact that you focused on the fact that maybe we just don't have the right people. And if so, even though it's scary, what can we do to make that transition? Because that's the only way we're going to be able to have success, right?   Lisa agreed, absolutely. And the reality is, it's a little bit of everything. You're going to have some people who probably need to move on, you're going to have some people who probably need upskilling….training new opportunities. There's lots of different things, it's never going to be just one thing. But taking on the scary one of “Oh my gosh, I don't have the right people in the right roles.” That's totally addressable.   What Lisa is Really Excited About Now! When asked about something that she's working on that she's excited about, Lisa shared that the one thing that she's working on right now that's exciting for her is taking the stories that she has from her business and starting to share them as a keynote speaker, and having the opportunity to inspire through some of her great foibles and some of the successes.  But the very real journey that she's had over the last 14 years to help other emerging leaders, potential entrepreneurs, or business owners, be able to attribute and say, “Oh, gosh, I've been there done that.” or “Oh, my God, thank you for sharing that story. I never want to have that experience.”  And that opportunity and sharing to larger audiences is really a lot of fun. And it's eye opening for her to hear and get the response that something hit and it was meaningful. And hopefully, she's sharing some golden nuggets along the way that will help them learn lessons from her mistakes rather than having to make them for themselves.   Where Can We Find Lisa Online LinkedIn – Lisa L. Levy Website – www.lisallevy.com   Quote or Saying that During Times of Adversity Lisa Uses When asked about a quote or saying that she tends to revert to, Lisa shared that there's a quote, but it's a Hemingway quote that has been butchered by many. And so I'll continue to do it. But it takes from the idea that if we break something, if we break a bone in our body, when it heals that spot on that bone is stronger than the original bone around it. And so, when we're having difficult times, the purpose and the reason that it resonates for her is that we can learn from our hardest moments. She likes to think of everything as an experiment and it's not about success or failure, it's about what we learn from the outcome of the experiment.  And so, all of those things are always kind of in her mind whirling around in a not coherent fashion, the way that she's talking right now is very much what's in her head. But it's about being willing to take the risk, do an experiment, if something breaks, it'll heal, and it'll be stronger. And we don't really necessarily fail, we learn things so that we can make different choices the next time. And those are the things that drive her forward every day.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processess, and Bolstering Profitability by Lisa Levy ·  Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson ·  Flip the Script: Getting People to Think Your Idea Is Their Idea by Oren Klaff   The ABC's of a Fantastic Customer Service   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

Have you heard of the concept of a Fool's Choice? I saw a meme and looked it up only to end up in a deep dive into a likely incredible book that I'll more likely never read in it's entirety called but I encourage you to do so - it's called "Crucial Conversations: Tools for Talking When Stakes Are High" written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. Either way, I'll share now what I found online in various places: According to the authors, The Fool's Choice is the false assumption that we must choose between telling the truth and keeping a friend or colleague. Today, we're talking about how to avoid this trap. RESOURCES: https://www.mheducation.com/highered/product/crucial-conversations-tools-talking-when-stakes-high-patterson-grenny-mcmillan-switzler/9780071771320.html and https://theartofliving.com/crucial-conversations-summary/ and https://www.shortform.com/blog/how-to-have-crucial-conversations/WATCH: www.youtube.com/juliemericaGET A MONTHLY NOTE FROM ME: www.makeyourdamnbedpodcast.comTUNE IN ON INSTAGRAM FOR COOL CONTENT: www.instagram.com/mydbpodcastOR BE A REAL GEM + TUNE IN ON PATREON: www.patreon.com/MYDBpodcastThe opinions expressed by Julie Merica and Make Your Damn Bed Podcast are intended for entertainment purposes only. Make Your Damn Bed podcast is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Get bonus content on PatreonSupport this show http://supporter.acast.com/make-your-damn-bed. Hosted on Acast. See acast.com/privacy for more information.

A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad.In addition to the tools discussed during this episode, Tom also talks about:“Crucial Conversations: Tools for Talking When Stakes are High.”Conversations with Coaches – Episode #184Executive Coaching Special Interest GroupThe Feeling Word GridThis episode is tagged in three categories in the Podcast Library:Managing YourselfPerception – How You Perceive YourselfSelf-TalkFive episodes to help you manage during difficult times:109 - Building Emotional Intelligence52 - Coaching versus Therapy152 - Combating Emotional Hijacks75 - “Don't Take Anything Personally”171 - Taming the Wild ChildAll our free infographics are in the Essential Tools bin.Your reviews supporting the show help us continue as an ad-free podcast. Let us know how we can support you.Until next month, be well!Tom and The Look & Sound of Leadership team. 

In today's episode of Category Visionaries, we speak with Devin Horsman, CTO & Co-Founder at Arcturus, a volumetric content platform that's raised over $22 Million in funding, about the growing gap between what technology is capable of and how most of us continue to access media today. A volumetric content platform working to bring the spatial reality of holographic recording to the vast volumes of video we all consume every day, Arcturus intends to give us all an unmatched viewing experience more immersive than ever before. We also speak about the vision of independence which led Arcturus to entrepreneurship, the highs and lows of going on a startup journey, the role augmented reality and holographic recordings is likely to play in the future of our media landscape, and how Arcturus has a grand vision to replace video everywhere it exists today. Topics Discussed: How the idea of pursuing his own independent vision led Devin to the road towards entrepreneurship The current developments in video and media technology set to transform our media landscape of the future The highs and lows of a startup journey, and how Devin finds the strength and motivation to keep moving Why Devin believes that building the right team will always be the key to good business, and how he believes it can be done Arcturus' grand vision to replace video everywhere it exists today, and just how they plan to go about making it happen   Favorite book:  Crucial Conversations: Tools for Talking When Stakes are High

On this first episode of “Cultivating Second Chair Leaders, season 3, we introduce the overall theme of leadership, starting with the example Jesus set during his earthly life for how to be a servant leader. We will explore what building and nurturing relationships looks like for the Christ-like servant leader in the second chair with our guest, Lisa Hellyer (@hellyer_lisa)  as she shares insight from her personal and professional experiences. Resources mentioned in today's episode: Quotes from the book, “The Leader 360: Developing Your Influence from Anywhere in the Organization'' by John Maxwell, 2005, 2011. Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny Lutheran Hour Ministries Mission - https://www.lhm.org/about/ Go to www.kindleservantleaders.org  and to learn more about the organization and support our work!Share this episode with a friend and leave us a review. Connect with us! Instagram: @emilyphoenix or @kindle_social Facebook: https://www.facebook.com/KINDLEServantLeaders If you have a question to ask or story to share about one of this season's topics, we would love to hear from you. Send an email to emily@kindleservantsleaders.org and we will share it along the way!

This week on Trade Secrets, friend of the podcast Jenn Lee of Travel Planners International returns to talk about the kind of language travel advisors shouldn't use when talking to clients. Co-hosts Jamie Biesiada and Emma Weissmann perform a sample dialogue for Jenn, and she takes Jamie, posing as an advisor, to task for all of her negative language (“I add value,” “What's your budget?”). Jenn talks about why words matter, and the fact that, in her words, “People buy on emotion and justify logically.”   This episode was sponsored by ALG Vacations. Further resources: The Fiercely Forward Travel Advisors Facebook group Crucial Conversations: Tools for Talking When Stakes are High Words that Sell: More than 6,000 Entries to Help You Promote Your Products, Services and Ideas The companion to Words the Sell, More Words that Sell Phrases that Sell: The Ultimate Phrase Finder to Help You Promote Your Products, Services and Ideas Building a StoryBrand by Donald Miller Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com   Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license   See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Sometimes you read a book and get a flash of insight - that “ah ha!” moment - about yourself and the ways you interact with others.  That happened to me when reading “Range: Why Generalists Triumph in a Specialized World.”  It helped me to understand and justify my interest in (this won't surprise you) EVERYTHING related to geriatrics or palliative care.  Also hat tip to Matthew Growdon for recommending the book. Today we talk with Bob Arnold, who has a long list of recommendations for books that have the potential to generate an “ah ha!” moment.  The podcast is ostensibly focused on becoming a better mentor, but as you'll hear, we discuss techniques that can help you cope with anxiety, stress, your spouse…the list goes on.  In reality, insights from these books can help you be a better teacher, a more curious person, as well as a better mentor or mentee. Bob urges you to buy these books from your local bookstore.  To that end, we're not including links with the titles below.  Please shop locally. As a bonus, Lauren Hunt, frequent guest on GeriPal, heard we recorded this podcast and wanted to add a couple books to Bob's list (she saw Bob give a talk about these books at the NPCRC Foley retreat).  Her list will strongly resonate with women in academics. See below for Lauren's two additions to Bob's list, with her personal commentary. Enjoy! -@AlexSmithMD   Bob's booklist: Lori Gottlieb, Maybe You Should Talk to Somebody: A Therapist, Her Therapist, and Our Lives Revealed Ethan Kross, Chatter: The Voice Inside Our Head, Why It Matters, and How to Harness It Eric Barker, Plays Well With Others: The Surprising Science Behind Why Everything You Know About Relationships Is (Mostly) Wrong Stephanie Foo, What My Bones Know: A Memoir of Healing From Complex Trauma Jennifer L. Eberhardt, Biased: Uncovering the Hidden Prejudice That Shapes What We See, Think, and Do Claude M. Steele, Whistling Vivaldi: How Stereotypes Affect Us and What We Can Do Marcus Buckingham, Nine Lies About Work: A Freethinking Leader's Guide to the Real World Marshall Goldsmith, What Got You Here Won't Get You There Adam Grant, Give and Take: Why Helping Others Drives Our Success David Epstein, Range: How Generalists Triumph in a Specialized World Douglas Stone, Thanks for the Feedback: The Science and Art of Receiving Feedback Well Douglas Stone, Difficult Conversations: How to Discuss What Matters Most Kerry Patterson, Crucial Conversations: Tools for Talking When Stakes Are High Kerry Patterson, Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior Anne Lamott, Bird by Bird: Some Instructions on Writing and Life James Clear, Tiny Changes, Remarkable Results, Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones Michael Bungay Stanier, The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever Peter Bergman, You Can Change Other People: The Four Steps to Help Your Colleagues, Employees--Even Family--Up Their Game Doug Lemov, The Coach's Guide to Teaching Doug Lemov, Teach Like a Champion 2.0: 62 Techniques That Put Students on the Path to College Doug Lemov, Practice Perfect: 42 Rules for Getting Better at Getting Better   ​​From Lauren: The Secret Thoughts of Successful Women: Why Capable People Suffer from the Impostor Syndrome and How to Thrive in Spite of It by Valerie Young  I was inspired to read this book after reading a post on the 80,000 hours blog. I had heard of course heard of imposter syndrome in the past but I didn't make the connection to myself until I read this article and saw my thoughts printed on the page. You would think that after several years of a number of career successes, the imposter syndrome would have abated for me, but rather I found it getting worse! I thought that I should know more of what I was doing by this point in my career, but instead I often felt like I had no idea what I was doing!  So I came across this book and found it very helpful. Young defines people who have imposter syndrome as those who have a “persistent belief in their lack of intelligence, skills, or competence. They are convinced that other people's praise and recognition of their accomplishments is undeserved, chalking up their achievements to chance, charm, connections, and external factors. Unable to internalize or feel deserving of their success, they continually doubt their ability to repeat past successes.”  I certainly related to the point that instead of successes alleviating feelings of fraudulence, the opposite happens, because it increases pressures to uphold one's reputation. The pressures can be intense, leaving one wondering if it's all worth it, and prompting fantasies of leaving the charade behind.  One thing I really liked about this book is that it places the imposter syndrome into the context of a patriarchal, misogynistic, racist society and organizations that create cultures that cultivate self-doubt (ahem academia). Imposter syndrome is a rationale response to a crazy world. We exist in a society and culture that actually judges women to be less competent at work (the studies she details are SUPER disturbing). It is not surprising we would internalize these norms. Also that being underrepresented in a field creates pressures not only to represent just oneself, but an entire gender.  She focuses on women, but these concepts obviously apply to people of color and other disadvantaged social groups. And of course men can have imposter syndrome too.  Another part I liked about the book is digging into the notion that one's success is due to luck, or being in the right place at the right time. She dispels these notions by pointing out that, first of all, luck is always present, even for people who are enormously talented and second, being the right place at the right time, having the right connections, and having a winning personality can sometimes actually be the result of skills or abilities, often the result of hard-work, hustling, and efforts to develop one's socioemotional capacity.   This is a self-help book, so throughout she offers some useful rules and self-talk for responding to imposter syndrome thoughts. She details different ways to respond to thoughts based on your competence type. For example, if you are a perfectionist, she recommends reframing to a “good enough” quality standard—a mantra I adopted from colleague during the pandemic and has been incredibly helpful for me over the past few years. For the rugged individualist who equate true competence equals solo, unaided achievement, the reframe is “competence means knowing how to identify the resources needed to get the job done.”  Another really important idea she raises is that women often have difficult choices to make about their career and its impact on other parts of their families and their other social networks that aren't as pronounced for men in our society. Sometimes it is difficult to disentangle these questions from feelings of imposter syndrome. For example, is reluctance to take on more responsibility at work or relocate because you feel inadequate or is it because of genuine concern about the impact on your family? Moreover, women (generalizing here) tend to place lower value on traditional measures of work success (e.g. money, power, influence) and greater value on connection and meaning. It can require a lot of soul searching to figure out whether one is avoiding career “success” out of fear or that certain paths are just truly not aligned with our values.   Finally, towards the end of the book, she introduces the idea of “faking it till you make it” and having chutzpah—i.e going for it. Of course, she's not advocating for a George Santos approach (no lying) but just having a little bit more of a mindset that you'll figure it out once you're on the job.  I'd definitely recommend this book if you've ever struggled with similar feelings or mentor people who might. She's got a breezy and relatable writing style that's easy to read, lots of great real-world stories, and piquant quotes.   The No Club:  Putting a Stop to Women's Dead-End Work by Linda Babcock, Brenda Peyser, Lise Vesterlund, and Laurie Weingart  Summary of the book's premise:  Work activities fall on a spectrum from promotable and non-promotable (NPT).  Promotable activities are those that advance one's career. They use the word “advance” quite broadly to encompass various outcomes, like earning a promotion, getting plum assignments, increasing compensation, and enhancing marketability for other jobs. Promotable tasks are visible to others and increase the organization's currency. Some tasks may be indirectly promotable—they help you develop skills that have the potential to enhance your future success or access to future promotable work.  NPT's are important to your organization but will not help to advance your career. These tasks have low visibility (think committees and other service).  Too many NPT's can lead to work/work imbalance where promotable tasks get pushed to the side and advancement slows, or work-life imbalance, where advancement continues but at the expense of time in one's personal life (or both).  Although not exclusively a problem for women, women are more likely to take on NPT's at work. This is because they are both asked more often and are more likely to say yes when asked.  They propose both bottom-up (women saying no to more things) and top-down solutions (organizations making efforts to divide up NPT's more fairly and ensuring everyone is pitching in).  Before I read this book, I didn't fully grasp the idea that an activity would be helpful to the organization but not to my own career. Sometimes requests for participation in these activities come with a veneer or prestige and lots of feel-good gratitude. I personally feel a lot of guilt and worry about disappointing people when I say no to things. Even declining to review an article for a journal is accompanied by some stomach knots (it's so hard to find reviewers!) I also place a lot of value in collaboration and working in teams, and the idea of working in a culture where everyone is only looking out for themselves is not appealing to me.  But I'm also worried at the level of overwhelm I experience at times and perhaps some of you have experienced as well. How do we ensure that we are on sustainable path where we can stay in and build the world we want to live and work in?   The book also got me thinking about what is promotable or not in academia, i.e. what is the currency. I think we all know that grants and publications are promotable activities, but even within that there are hierarchies. Some of these hierarchies I think I understand: a data-based paper in a high-impact journal has higher promotability than an editorial in a lower-impact journal. Some of them I'm not sure about: is an NIH project grant more promotable than a foundation grant and if so why (bc higher indirects?)  Also, things like mentorship seem gray to me: senior-authored articles are evidence of independence and potential track to mentoring awards, but people often seem to place mentorship in the NPT category. I think having more transparency and discussion about what is promotable or not would be very useful.    Highly recommend this book for women, men, people in leadership, and employees. It's extremely well-written, nuanced, and eye-opening.   SPONSOR:    This episode of the GeriPal Podcast is sponsored by UCSF's Division of Palliative Medicine, an amazing group doing world class palliative care.  They are looking for physician faculty to join them in the inpatient and outpatient setting.  To learn more about job opportunities, please click here: https://palliativemedicine.ucsf.edu/job-openings  

Crucial Conversations Full Book ReviewMore Content On Bookey Best App For Book Summary. Inevitably, there will be “crucial moments” in our lives that are difficult to solve but will have a significant impact on the overall course of our life. However, most people handle these moments poorly, and even choose to avoid them. This book teaches us practical skills to handle crucial conversations, avoid unnecessary arguments, and achieve effective communication. This book is based on over 20 years of empirical research and data gathered from more than 100,000 people around the world. The skills described here have been adopted by more than 300 of the Fortune 500 companies, and the book has sold 3 million copies in the United States. Overview | Chapter 1Hi, welcome to Bookey. Today we'll unlock the book Crucial Conversations: Tools for Talking When Stakes are High. When people first hear the term “crucial conversation,” it may conjure up images of Apple and Google's lawyers fighting a patent dispute in court, or politicians from various countries gathered at a round table in Geneva to hold an international conference. Although discussions like these indeed have a wide-sweeping impact, they're not the subject of this book. The crucial conversations we're referring to are interactions that everyone experiences. They're the day-to-day conversations that affect your life, such as the following scenarios: Imagine that you are facing harassment from your boss, and if you choose to tolerate it, he will continue; if you fight back, the next day, he may fire you for walking into the office with your left foot first. Or at home, imagine that your spouse intentionally or unintentionally alienates himself or herself from you. If you choose to let the situation escalate to a cold war, then your marriage will be on the rocks. But if you fight back, it may just make your spouse withdraw even more. These situations are actually crucial moments in our lives, and the result of these conversations will have lasting positive or negative effects, leaving a huge impact on the quality of our lives. Unfortunately, most people do not handle crucial conversations in the right way. In this case, the book Crucial Conversations: Tools for Talking When Stakes are High proposes two principles: clarify what you really want and create a safe atmosphere that helps us seize every crucial moment in our lives. This book is co-authored by a team of four authors. Kerry Patterson did doctoral work in organizational behavior at Stanford University. He is a recipient of the 2004 William G. Dyer Distinguished Alumni Award from Brigham Young University's Marriott School of Management. Joseph Grenny has been a senior consultant in the field of corporate change research for more than 30 years. He is also a co-founder of a non-profit organization, which works to eradicate poverty around the world. Ron McMillan, an acclaimed speaker and senior consultant, is the co-founder of the Covey Leadership Center, where he serves as Vice President of Research and Development. Al Switzler is on the faculty of the Executive Development Center at the University of Michigan and has helped dozens of Fortune 500 companies. After 20 years of research involving more than 100,000 people around the world, the team selected a group of great conversationalists, analyzed their common characteristics and behaviors in crucial conversations, and narrowed down a set of effective methods, which are the basis of this book.

Que tema melhor pra começar o ano do que o tão desejado e difícil equilíbrio entre alta performance e felicidade. É o que buscamos nos nossos times hoje, né? Arrasar no resultado, mas com leveza, felicidade, empatia, cuidado, amor. Mas essas são coisas antagônicas? É possível conseguir? Fazer o bem e cuidar das pessoas não é não ter as conversas difíceis, pelo contrário. E tê-las com clareza e com cuidado. Isso é só um cheiro da conversa INCRÍVEL com o super Diego Burger. O Diego é terapeuta e consultor de empresas. Ele já foi tenista profissional e estudou felicidade no Butão. E é um dos caras mais maravilhosos que conheço no mundo pra um papo desses. Ou seja, aperta o play!! Livros que comentamos no podcast:A Regra é Não Ter Regras: A Netflix e a Cultura da Reinvenção Crucial Conversations Tools for Talking When Stakes Are HighReinventando as Organizações Good Inside: a Guide to Becoming the Parent You Want to BeCurtiu? Então conta pra alguém que vai gostar, avalia o podcast no Spotify ou no Apple Podcasts pleaseeee! E você pode me encontrar e saber das novidades pelo insta @tribodemarketing_ferbelfort e LinkedIn.

How do we handle difficult conversations when opinions differ? It's been clear for a while that Idaho, and the rest of the United States, have struggled to come to the table on divisive topics. Whether it's in political debates, or around the kitchen table. In this episode, we talk with local Alexis Morgan, an Organizational Culture Consultant about this disconnect. Alexis and Shane come with their extensive backgrounds in Organizational Development and Natalie with 15 years of working in social media. We pull many ideas from the book “Crucial Conversations” Tools for Talking When Stakes Are High. Dropping just in time for your Thanksgiving dinner conversations.

“Work culture is really how people work together. But in my opinion, there are three major components: it's the employer, it's the leadership, and it's the staff—all staff, we're not only talking nurses. We know that it takes a village to really make clinical care happen. All three of those components are critical in creating a healthy work environment. The staff component, including the clinical nurses, is key to that,” Linda Laskowski-Jones, MS, APRN, ACNS-BC, CEN, NEA-BC, FAWM, FAAN, editor-in-chief of Nursing 2022: The Peer-Reviewed Journal of Clinical Excellence, told Jaime Weimer, MSN, RN, AGCNS-BC, AOCNS®, oncology clinical specialist at ONS. Laskowski-Jones led a panel discussion on the topic at the ONS Bridge™ virtual conference in September 2022. You can earn free NCPD contact hours after listening to this episode by completing the evaluation linked below. Music Credit: “Fireflies and Stardust” by Kevin MacLeod Licensed under Creative Commons by Attribution 3.0 Earn 0.75 contact hours of nursing continuing professional development (NCPD) by listening to the full recording and completing an evaluation at myoutcomes.ons.org by October 28, 2024. The planners and faculty for this episode have no relevant financial relationships with ineligible companies to disclose. ONS is accredited as a provider of NCPD by the American Nurses Credentialing Center's Commission on Accreditation. Episode Notes Complete this evaluation for free NCPD. ONS Voice articles: Leaders Shape You, and as a Leader, You Influence Others, Too Strong Social Relationships Strengthen and Sustain You Lessons From Our Olympians Apply to Nurses, Too We Are Four Million Nurses, Hear Us Roar Listening to Nurses Is a Start, but Hearing Them Leads to Solutions Cornell University certificate program on conflict resolution Books on conflict management and conversations: Crucial Conversations: Tools for Talking When Stakes Are High The Anatomy of Peace: Resolving the Heart of Conflict Can We Talk? Seven Principles for Managing Difficult Conversations at Work Additional books about conflict resolution Journal of Nursing Administration article: Nurses' Intent to Leave Their Position and the Profession During the COVID-19 Pandemic Journal of Pediatric Nursing article: Recognition: Is It Just a Bunch of Fluff, or Is It the Right Stuff? SAGE Open article: Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations To discuss the information in this episode with other oncology nurses, visit the ONS Communities. To provide feedback or otherwise reach ONS about the podcast, email pubONSVoice@ons.org. Highlights From Today's Episode “Work culture is really how people work together. But in my opinion, there are three major components: it's the employer, it's the leadership, and it's the staff—all staff, we're not only talking nurses. We know that it takes a village to really make clinical care happen. All three of those components are critical in creating a healthy work environment. The staff component, including the clinical nurses, is key to that. When you look at how the nurses work together and the environment that they are working in, their teamwork, camaraderie, and connections to each other can actually help those staff make it through when perhaps there may be some challenges with employers or leaders as they work through whatever changes they need to make.” Timestamp (TS) 04:12 “It's important to recognize that when you motivate and influence people, whether it's positively or negatively, you're behaving as a leader. There may be people who have some personal need to feel like they can be the judge of others and that they have a very tight group, and unless you're looked at favorably by that group, then you don't have value. So, in this particular type of case, you can have a nursing leader show all the value in the world to that staff, but if you have these cliques where people come in and they feel like, ‘Oh my gosh, I'm working with so-and-so on this particular shift.' Or ‘I've been assigned to this shift permanently. How will I survive?,' that is a big driver of turnover.” TS 10:40 “Watching someone working with a family or a patient, and when the person comes out when they least expect it, saying something like, ‘That was really an amazing interaction, and a very tough situation, and you handled that beautifully.' That can go a long way, and it's all part of value and recognition. . . . Let's show value where value needs to be shown.” TS 21:24 “That value is a 360-degree type of value where really everyone that you're working with in the physician-nurse relationship is critical. Recognizing the role that nurses play and looking at the nurses as colleagues is absolutely critical.” TS 22:56 “Right now, in many places still across the country, nurses feel that they don't have the tools they need to do their job. That of course leads to this negative culture where nurses are very upset, they're coming in extremely unhappy, and they're communicating that unhappiness to everybody, and they have very real concerns. And management has taken different approaches to that, in health or not health as the case may be, and now we have to focus on: How do we fix it? And I think those are the factors that led to where we are. We have a lot of work to do, but at the same time, organizations have to also make fundamental changes.” TS 26:45 “Ultimately, I don't think people on the front line realize how much power they actually have. And the power is in creating effective working relationships, and that includes the nurse-patient interaction, but it also includes working with people.” TS 39:15

Symon Hajjar is the founder and creative mind behind Hot Toast Music Company. In this episode of Magic in the Room, Symon sits down with Hannah and Ben to talk about how music, creativity, and learning can all be rooted in purpose. Symon's music is focused on kids but is full of “opportunity for wide-eyed innovators of all ages to join in the fun of self-discovery and creativity.”   Hot Toast Music Co. is the product of dad, educator and musician Symon Hajjar who writes irresistible kids' music, all with purpose. Hajjar, or Mr. Symon as his students call him, draws inspiration from the way children often find magic in the mundane parts of life that are hidden in plain sight.  For Hajjar, Hot Toast is not just "kids music" but an opportunity for wide-eyed innovators of all ages to join in the fun of self-discovery and creativity. Hajjar's stellar songwriting skills bring an easiness to talking about difficult or serious topics with kids, as well as delighting in the pure joy children find in simply being silly. Songs are anchored with creative activities that combine the tactile with the message of each song, turning each song into an opportunity for discovery!  Find Symon and Hot Toast Music Company all over the Internet:  www.hottoastmusic.com  Instagram   Facebook  YouTube    Research in this episode:  Humankind: A Hopeful History by Rutger Bregman  Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.  Janet Lansbury - www.janetlansbury.com   Get a free Magic in the Room hat by posting a review and sending a screenshot to info@purposeandperformancegroup.com    Music by evangrimmusic.com  Recorded at storycatcher.studio  Support from techblogwriter.co.uk 

Thank you for listening to our Finding Brave show, ranked in the Top 100 Apple Career Podcasts! “The goal of the conversation is not to convince. It's not to compel, and it's not to control. It's not to try to get the other person to think something different. As soon as we believe somebody is trying to control us in that kind of way, we resist. So the very effort to convince, it makes you less convincing.” – Joseph Grenny Contrary to how many people feel in our world today, it is possible to tell the truth and avoid alienating a friend or colleague or engendering terrible and painful conflict. With so much distrust among family, friends, colleagues and our leaders, it's vital to not to take the two standard approaches – being silent or violent — on core issues but instead, we need to learn the essential skills behind expressing yourself candidly yet cordially.  Today's Finding Brave expert guest reveals how it's not having different opinions that's the problem in our conflicts, rather it's how and why we express those opinions, and the approach we take before even entering the conversation.  Joseph Grenny is a four-time New York Times bestselling author, dynamic keynote speaker, and leading social scientist for business performance. Joseph has spoken at some of the world's premier leadership conferences. His books have been translated into 28 languages, are available in 36 countries, and have generated results for 300 of the Fortune 500. I had the honor of interviewing Joseph and David Maxfield in my Forbes blog in 2015 in a piece on Gender Bias Is Real: Women's Perceived Competency Drops Significantly When Judged as Being Forceful, on their groundbreaking research on gender bias, and I've often quoted the information that their research uncovered that proved gender bias is not imagined, it's real – and their research showed on how women's perceived competency and perceived worth drops exponentially more than men's when they are are perceived as forceful or assertive. I've featured their work in my TEDx talk Time to Brave Up, and in my new book The Most Powerful You and my Most Powerful You Course which is why I'm so excited to speak with Joseph today and bring you his expert insights and perspectives on navigating crucial conversations. This episode is part of our “Summer Pick series” which features a selection of the most popular and downloaded shows we've aired in the past several years.   Highlights from this Episode: Why Joseph was first drawn to topics around communication and crucial conversations [5:36] The real reasons he feels that many of the conversations happening today are so volatile [9:01] Why your internal and external approach to a conversation will often be the key to achieving a successful outcome with the other person [12:57] The way that our fears, or the threats that we perceive, will impact how a conversation unfolds [15:22] A technique he recommends to disarm perceived threats by both parties [16:06] The 3 different types of stories we tell ourselves, and how to begin mastering them today [20:30] A time that Joseph made a stand to have his voice heard, and the role that setting ground rules beforehand had in doing this [23:44] What the goal of every conversation should be, and what we shouldn't be trying to do [27:24] How I was able to diffuse a difficult situation that I faced in my professional career [32:18]   For More Information: https://josephgrenny.com/  www.vitalsmarts.com https://www.linkedin.com/company/vitalsmarts/  https://twitter.com/vitalsmarts https://www.instagram.com/vitalsmarts/    Resources Mentioned: Ready to become more confident, powerful and successful in work you love?   CHECK OUT MY “MOST POWERFUL YOU” VIDEO COURSE! If you're tired of working so hard in a career that just isn't working for you, this is the course for you! This transformative 8-module training course, based on my bestselling book The Most Powerful You, will help you close the 7 most damaging power gaps that keep 98% of professional women from thriving at the highest level, and reaching their most thrilling potential. In the course, you'll be taught transformative actions, strategies and mindsets that will help you experience exponentially more positive power, self-mastery, confidence, communication skill, leadership, and influence over what transpires in your life, career and relationships (both at work and at home).  Based on 16 years of coaching with thousands of women around the world, and from my own personal learnings in transitioning from unhappy corporate VP to therapist, to now globally-recognized career coach, speaker, writer and speaker, and with amazing strategies from over 30 of the nation's top experts in fields essential to our success, this course gives you a clear roadmap for the exact steps to take to become more confident and influential in work you'll love and feel proud of, with inspiring leaders, colleagues, and mentors who will help you thrive and keep growing for the duration of your professional life. If you're ready to close your power gaps and become the MOST POWERFUL version of you, CLICK HERE to learn more and register! Order Kathy's book The Most Powerful You today!  In Australia and New Zealand, click here to order, elsewhere outside North America, click here, and in the UK, click here. If you enjoy the book, we'd so appreciate your giving the book a positive rating and review on Amazon!  ___________________________________________________________ Other resources mentioned: Joseph's Book, Crucial Conversations: Tools for Talking When Stakes are High & His Other Works  Untangling the Mind: Why We Behave the Way We Do by Theodore George, M.D.  Kathy's Forbes Blog with Joseph Grenny and David Maxfield, Gender Bias Is Real: Women's Perceived Competency Drops Significantly When Judged As Being Forceful Kathy's Forbes Post, What Is Feminism, And Why Do So Many Women And Men Hate It? Kathy's Power Gaps Survey, Support To Build Your LinkedIn Profile To Great Success & Other Free Resources Her TEDx Talk, Time To Brave Up & Free Career Path Self-Assessment Kathy's Amazing Career Project video training course & 6 Dominant Action Styles Quiz   Sponsor Highlight   I'm thrilled that both Audible.com and Amazon Music are now sponsors of Finding Brave! Take advantage of their great special offers and free trials today!  Audible Offer Amazon Music Offer QUOTES:  “The only way norms get reset, and the only way that biases become apparent and addressable, is through conversation. That's the only mechanism that gives us any hope.” [4:00] “Time and time again, we've found that almost any area of pain within an organization, what kept those problems chronic and turned them from an incident into a pattern, is peoples' inability to confront, discuss and resolve [the issues].” [6:02] “All of us are really hardwired for failure around complex social dynamics. However, we have the software to learn. We have the capacity to rise above our thinking and our patterns, and to create new ones.” [10:25] “The words that come out of your mouth will have part of an effect, but if there's a contradiction between what I read from your face and what I read from your mouth, I'll trust the face.” [14:15] “There's a huge opportunity for us to de-escalate our own emotions, if we recognize that this is just a perceived threat, and not a real threat.” [16:03] “When you behave in a way that's inconsistent with their story, you help them dismantle it.” [34:41]   Watch video versions of my interviews on Finding Brave!  Don't forget – you can experience each Finding Brave interview episode in both audio and video formats! Check out new and recent episodes on my Youtube channel at YouTube.com/kathycaprino. And please leave us a comment and a thumbs up if you like the show!  Please share your positive ratings and reviews! If you love the show, we'd be so very grateful for a positive rating and review on Apple Podcasts! These great ratings help us reach more and more people who are interested in boosting their careers, businesses, and their leadership, and keep in the Top 100 Apple Career Podcasts in countries around the world. Thank you!

Bizi dinlemekten keyif alıyorsanız, kahve ısmarlayarak bizi destekleyebilirsiniz. :)Yorumlarınızı, sorularınızı ya da sponsorluk tekliflerinizi info@farklidusun.net e-posta adresine iletebilirsiniz. Bizi Twitter ve LinkedIn üzerinden takip edebilirsiniz.Zaman damgaları:00:00 - Haftamız nasıl geçti14:18 - iOS 16 Beta31:50 - Eşantiyon ürünler55:44 - Enerji tasarrufuBölüm linkleri:Crucial Conversations: Tools for Talking When Stakes Are HighLootSeveranceThe BoysJobs to be Done: Theory to PracticeMert'in bahsettiği Jobs to be Done konusunun geçtiği kitap: Competing Against LuckBuild: An Unorthodox Guide to Making Things Worth MakingWhere Is My Flying Car?: A Memoir of Future PastApple Beta Software ProgramNestSHERPACotton BureauYakup BayrakSupremeThe Power of Swag in the Tech IndustryAndrew BirdEverlaneLes BenjaminsWhy are you Gay - Funniest African interview ever!Looming Natural Gas Shortages Has the EU Scrambling for SolutionsDaha kısa duşları unutun gitsinThe carbon footprint shamUtopia

Marcus Boyd is the guest on this episode. Marcus shares some great insight on having challenging and crucial conversations while displaying his nature as a servant leader in his examples. Marcus talks about the power of being aware and especially self aware and we discuss how important this attribute is to servant leadership. He talks about one of his leadership mentors and how he learned the value of communication. Throughout the episode, Marcus displays his philosophy to start with heart in his discussion, example, and insights. He reminds us that if we are passionate about something we will find a way to do it and he is passionate about creating an environment that makes it hard for people to want to leave his organization. Marcus Boyd is an active duty Coast Guard Officer currently serving in the Los Angeles – Long Beach area. His role is Assistant Chief of Waterways Management and Diversity and Inclusion Change Agent.   He enlisted in the Coast Guard in 2006 as his father praised their missions and ability to pay for college. His favorite assignments include BASE New Orleans where he was awarded Enlisted Person of the Year in 2013 and Recruiting Office Tampa where he was awarded Active Duty Recruiter of the Year in 2018. His passion in recruiting came from noticing the lack of credibility for the Coast Guard in under privileged communities. He aimed to build relationships to ensure as many people as possible were educated on the unique opportunities of joining the CG. These assignments provided a greater desire to serve and he eventually accepted a commission at Officer Candidate School where he was awarded the Commandant Leadership Award upon graduating in March of 2020.  He spent much of his childhood moving to new cities due to being raised in a military family. These cities include, Monterey, CA, Jacksonville, AR, Fort Hood, TX, and Rochester, MN. This is where he gained a love of travel, seeing live sporting events, good food, and meeting new people. Constantly being the “new kid” gave him a greater sense of humility to survive in changing environments and a desire to take care of those around him. In 2015, he fulfilled his initial goal when joining by receiving a Bachelor's Degree from Loyola University New Orleans. He's married to his beautiful wife, Ellen and they have two children, Myla and Mars. Resources:  Larry Spears - The Ten Characteristics of a Servant Leader https://www.spearscenter.org/46-uncategorised/136-ten-characteristics-of-servant-leadership Kim Scott - Radical Candor https://www.amazon.com/Radical-Candor-KIM-SCOTT/dp/1509845380/ref=sr_1_4?crid=39ZA03NIH700E&keywords=radical+candor&qid=1650427787&s=books&sprefix=radical+cand%2Cstripbooks%2C101&sr=1-4 Joseph Grenny & et al. - Crucial Conversations: Tools for talking when stakes are high https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/1260474186/ref=sr_1_1?crid=1C6PZ488FVLOG&keywords=crucial+conversations+book&qid=1650427914&s=books&sprefix=cru%2Cstripbooks%2C89&sr=1-1 Michael A. Dunn - One Percent Better https://www.churchofjesuschrist.org/study/general-conference/2021/10/54dunn?lang=eng      

Have you ever wondered what the difference is between high and low performers? When it comes to hiring, how can you ensure that you build a team of high performers? The key lies in observing your strengths and hiring your weaknesses and there are tools out there to help you do this. In this episode, Anne Laguzza and I discuss the difference between high and low performers and how to find a team that can help you excel in your business. Anne Laguzza is the CEO of The Works Consulting, she is an executive leader and knows all about human resources, leadership, organizational development, behavior, and how to understand the mindset of employees and build teams. She joins me this week to talk about all things leadership, how to use the DISC score as a secret weapon to understand your personality and hire a high-performing team, and some of the leadership tools she teaches executives all over the country. She shares her tips and advice for anybody looking to hire right now and some ways you can value your team. If you are looking to excel as a leader or pivot out of medicine, you don't want to miss this episode. “When leaders are strong and know what they doing and can build awesome teams, all the other stuff falls into place.” - Anne Laguzza In This Episode: - Welcome back to another episode of the Limitless MD podcast, I'm introducing this week's guest - Hear how Anne got into this field in the first place - We discuss the reason leadership is a critical skill set that is lacking in so many people - Wondering how to uplevel yourself as a leader? Here's how… - There is a problem that many people across the country are facing right now. Here's what it is… - In all the years Anne has been doing this work, this is the most difficult recruiting market. Here's the reason… - We share some tips to help you keep new starters interested in working with you - Hear what I'm doing in my business to make new starters feel special - This is how to tell the difference between high and low performers… - There is a reason that low performers stay in businesses as long as they do, here's what it is… - Anne shares how to distinguish high performers in your business and how quickly someone can be identified as a high or low performer - Hear Anne's thoughts about the DISC profile, what it is and how to use it to find business partners or employees - Anne unpacks the four different personality styles of the DISC score and how to observe these qualities in other people - If you haven't done the DISC score, you should, this is how it will help you… - Hear the books Anne has given as gifts and why… - Anne shares something that she thinks everybody should start shifting in their hiring… - I share the 4 As of hiring - Want to find out more about Anne? Here's how you can connect with her…   Resources mentioned: - https://www.amazon.com/Rocket-Fuel-Essential-Combination-Business/dp/1942952317/ (Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business by Gino Wickman and Mark C. Winters) - https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/1260474186/ (Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory) - https://www.amazon.com/Mindset-Updated-Changing-Fulfil-Potential/dp/147213995X/ (Mindset: Changing The Way You think To Fulfill Your Potential by Dr. Carol Dweck) - https://www.amazon.com/Its-Okay-Boss-Step-Step/dp/0061121363/ (It's Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need by Bruce Tulgan) - https://www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/1401960588/ (Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork by Dan Sullivan and Dr. Benjamin Hardy)   Resources: - https://limitless-md.mn.co/ (Join our FREE group coaching program: the Physician Wealth Accelerator)...