Podcasts about think again the power

Organizational psychologist Adam Grant is an expert on opening other people's minds--and our own. Listen to him discuss "Think Again: The Power of Knowing What You Don't Know" with Michael in this podcast. Intelligence is usually seen as the ability to think and learn, but in a rapidly changing world, there's another set of cognitive skills that might matter more: the ability to rethink and unlearn. In our daily lives, too many of us favor the comfort of conviction over the discomfort of doubt. We listen to opinions that make us feel good, instead of ideas that make us think hard. We see disagreement as a threat to our egos, rather than an opportunity to learn. We surround ourselves with people who agree with our conclusions, when we should be gravitating toward those who challenge our thought process. The result is that our beliefs get brittle long before our bones. Original air date 3 February 2021. The book was published on 2 February 2021.

In this week's episode, I talk about the 4 ways that I have found have worked for me in terms of loving my job over 20+ years (though this works for all jobs, not just ones we've had for years). 1) Never stop learning, 2) change, grow and tailor your job to what you love, 3) have multiple parts/components to your job (and think of them as such) and 4) having freedom of thought. Action item: think of the 4 components to loving a job and determine if a job you currently have can benefit from a change in your actions or a change in your attitude. Mentioned in this episode: Adam Grant's book: Think Again: The Power of Knowing what you Don't Know.

Welcome to Teeth & Titanium, Episode 46 – The Face is Forever with Dr. Kevin Lung   This episode features:   Current events -    Polska or København? -    Toronto-Buffalo Mixer   Fan Mail -    Deferred like pulp testing   Guest Dr. Kevin Lung (Edmonton, Alberta) -    Career path and the pediatric OMFS practice -    The sacrifice to move the specialty forward -    Alberta access model -    Custom Orthognathic surgery   Resident Reminder  -    Tips on preparing for board examination   Journal Club -    Today's Interns, Tomorrow's Colleagues -    The Rise of Glucagon-Like Peptide 1 Agonists: Considerations for Oral and Maxillofacial Surgery -   What Is the Incidence of Anesthesia-Related Adverse Events in Oral and Maxillofacial Surgery Offices?   Recommendations  -    Sincerely yours, -    America's golden girl   Be sure to subscribe so you never miss an episode!   Apple / Spotify / Google / Online links   Thanks to the CAOMS for their continued support of this podcast. https://www.caoms.com   If you would like to contact us, be a guest, or would like to submit a topic for Resident Reminder or Journal club, please email us at: teethandtitaniumOMFS@gmail.com   Hosted by Dr. Wendall Mascarenhas and Dr. Oscar Dalmao Chaperoned by Dr. Brian Rittenberg      Produced by Dr. Brad W. Ray   Articles/Books cited in this episode:   Think Again: The Power of Knowing What You Don't Know by Adam Grant   Aghaloo T. Today's Interns, Tomorrow's Colleagues. J Oral Maxillofac Surg. 2024 Aug;82(8):887.   Wang TT, Nadella S, Sakano T, Wang S, Burris BJ. The Rise of Glucagon-Like Peptide 1 Agonists: Considerations for Oral and Maxillofacial Surgery. J Oral Maxillofac Surg. 2024 Aug;82(8):888-890.   Wiemer SJ, Mediratta JK, Triana RR, Card J, Rallis D, Rieck KL, Holmes E, Krishnan DG. What Is the Incidence of Anesthesia-Related Adverse Events in Oral and Maxillofacial Surgery Offices? A Review of 61,237 Sedation Cases From a Large Private Practice Consortium. J Oral Maxillofac Surg. 2024 Aug;82(8):895-901.

My wife Jamie is back and we discuss the five non-negotiables that we're working towards in both our business and personal lives. We talk about everything from daily movement to maintaining consistent social media presence. Click here to watch this episode on YouTube. Please click here to give an honest Rating/Review for the show on iTunes! Thanks for your support!Links mentioned in this episode:Get Adam Grant's book, Think Again: The Power of Knowing What You Don't KnowExactly What To Say by Phil M JonesExtraordinary: The Life You're Meant to Live by John BevereWe Should All Be Millionaires: A Woman's Guide to Earning More, Building Wealth, and Gaining Economic Power by Rachel RodgersSix figures in School Hours: How to run a successful business and still be a good parent by Kate ToonThe Gap and the Gain: The High Achievers' Guide to Happiness, Confidence, and Success by Dan SullivanBoss Mom: The Ultimate Guide to Raising a Business & Nurturing Your Family Like a Pro Paperback by Dana MalstaffKwadwo [QUĀY.jo] Sampany-Kessie's Links:Subscribe to The Art of Online Business's YouTube Channel Book a strategy call with Kwadwo!Grab the Facebook Ads Lead Gen Cheat Code course to cut your lead costs and double your email list!Learn the 7 biggest FB ad mistakes course creators make that burn through $$$ and kill resultsSay hi to Kwadwo on Instagram

Matt and Clark are so happy to have our dear friend and colleague, Elham Arabi join for the episode. In this show, we explore the nuance, and sometimes vague aspects, of culturally responsive learning and how that intricately ties to research and practice. In other words, what are the business cultural facets that affect learning initiatives. What norms, standards, values, and political schema all have impacts?Matt shamelessly references his own model for why stakeholders say no... (1) They don't buy the premise-- they don't accept the problem as stated. (2) They don't buy the solution. They accept the problem as stated, but not the solution you offer. (3) Or, they accept the problem AND the solution as offered, but don't like or trust you to deliver it.Elham referenced Adam Grant's book Think Again: The Power of Knowing What You Don't Know. If you want to watch the debate between Clark and Will, you will have to join LDA at the platinum level to access the video here: https://ldaccelerator.com/joinMatt references Self-Determination Theory (SDT). SDT is a widely research theory for how people are motivated. The premise is that all humans have three basis psychological needs (autonomy, competence, and relatedness). When those needs are met, one is more likely to be intrinsically motivated toward a task. When they are undermined, one is like to be more extrinsically motivated, or not motivated at all. The theory was initially devised and studied by Edward L. Deci and Richard M. Ryan while they were at the University of Rochester. Here is a link to an article Matt wrote on the topic in context to learning: https://ldaccelerator.com/lda-blog-1/open-the-motivational-door-and-let-the-learners-in-and-keep-them. The checklist Matt references can be found here: https://ldaccelerator.com/motivation-checklist.Clark references Amy Edmundson and her work on Learning culture: https://hbr.org/2008/03/is-yours-a-learning-organization and Harold Jarche's talks about how well you share with others: https://jarche.com/2014/02/the-seek-sense-share-framework/. Clark also references Geert Hofstede and his work on Cultural Dimensions. Mindtools offers a nice summary here: https://www.mindtools.com/a1ecvyx/hofstedes-cultural-dimensionsElham references The Culture Map: Breaking Through the Invisible Boundaries of Global Business by Erin Meyer.She also references Mark Britz and James Tyer's Social by Design: How to Create and Scale a Collaborative Company.Matt highlights Thiagi's SPARK Model for Trust: Selflessness, Predictability, Authenticity, Relatedness, and Know-How.Matt referenced the Heterodox Academy founded by Steven Pinker, founder here: https://heterodoxacademy.org/You can find Elham on LinkedIn here: https://www.linkedin.com/in/elhamarabi/More on Elham... She is an award-winning learning designer and global consultant in corporate and higher-ed with more than 15 years' experience in the US, South-East Asia, Europe, and the Middle East. She has championed better evaluation practices in several organizations and done practical research on evaluation to ensure efficiency and effectiveness of learning programs that lead to learning transfer and impact. She holds a PhD in Interaction and Media Sciences from the University of Nevada, where her thesis was on enhancing training design based on training evaluation to investigate the effects on training transfer. 

Dive into the inspiring journey of Josey, a cybersecurity professional, as she shares her unique path from military training to mastering the cyber tech space. This episode of the "Stats on Stats" podcast covers Josey's transition into cybersecurity, her approach to staying current with industry trends, and her vision for the future. Discover invaluable insights and advice for navigating and succeeding in the ever-evolving field of cybersecurity. Whether you're a seasoned expert or just starting out, Josey's story offers motivation and guidance for your own tech journey. Resources mentioned in this episode: Think Again: The Power of Knowing What You Don't Know https://amzn.to/49HEdoF Hidden Potential: The Science of Achieving Greater Things https://amzn.to/3TdSGCV Outliers: The Story of Success https://amzn.to/3TbMwmz The Tipping Point: How Little Things Can Make a Big Difference https://amzn.to/3wrosDw Stats On Stats Event Website ⁠https://www.statsonstats.io/podcast ----------------------------------------------------- Episode was shot and edited at BlueBox Studio Tampa https://blueboxdigital.com/bluebox-studio/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/stats-on-stats/message

Effective communication plays a crucial role in all treasury functions, and failing to prioritize the development of communication skills can hinder growth across the board. In today's discussion, we'll hear from Craig Jeffery, Managing Partner of Strategic Treasurer, on just one of the topics covered in the Guide to Excellence in Treasury: effective communication. He talks through action items, a real-world example from his past, and how communication will change with the implementation of generative AI. Listen in to learn more.   Download the ebook here. Listen to the audiobook here.   The book Craig refers to at 18:16 is titled Think Again: The Power of Knowing What You Don't Know by Adam Grant.

Cette année sur InPower, je me suis fixée un objectif : recevoir les meilleurs dans leur domaine.Continuer les conversations inspirantes, évidemment; mais aussi réaliser des épisodes avec des conseils concrets que vous pouvez appliquer à votre vie.Quoi de mieux que d'ouvrir le bal avec la plus grande experte francophone sur tous les sujets RH : j'ai nommé Career Kueen, suivie aujourd'hui par près d'1 million de personnes sur les réseaux sociaux, et qui partage son expertise pour prendre le pouvoir de sa vie professionnelle.Comment bien fixer ses objectifs professionnels ?Comment les atteindre ?Quelles compétences font la différence aujourd'hui sur le marché du travail, et comment les acquérir ?Comment vaincre la procrastination ?Cet épisode est truffé de conseils pratiques que vous pouvez appliquer dès maintenant à votre quotidien, et j'espère qu'il vous sera aussi bénéfique qu'il l'a été pour moi.(Et si c'est le cas ça fait toujours plaisir de lâcher 5 étoiles sur Apple Podcasts ou Spotify !! Merci et bonne année lol)Chapitres : 00:00 Teaser01:22 Presentation 02:21 Spécialisation DRH04:00 Choisir sa voie : tout est possible14:27 Pratiquer la culture du travail 16:34 Faut-il faire de grandes écoles ? 21:21 Conseils pour postuler 27:20 Différence de genres dans le monde du travail29:41 Fixed and growth mindset36:03 L'entretien : do et don't 41:06 Déconstruire les idées préconçues sur la carrière 01:01:29 Comment évoluer dans son entreprise ? 01:06:22 Profils MBTI 01:17:31 Optimiser sa productivité01:21:42 La négociation salariale 01:28:25 Questions de la fin Notes : Les jones - de Derrick Borte (film) Think Again : The Power of Knowing What You Don't Know - d'Adam Grant (livre)Joy - de David O. Russell (film) Invités : Bambi KappaufSamuel DurandPour découvrir les coulisses du podcast :https://www.instagram.com/inpowerpodcast/Pour retrouver Career Kueen sur les réseaux :https://www.instagram.com/careerkueen/Pour découvrir son livre :tidd.ly/3Iod6Ug Et pour suivre l'aventure MyBetterSelf au quotidien :https://www.instagram.com/mybetterself/Si cet épisode t'as plu, celui-ci te plaira surement :https://open.spotify.com/episode/6hfDYmRSsukeA1UqkwPLiP?si=5344824e46144ba4 Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Welcome to a new episode of the Moonshots Podcast, where hosts Mike and Mark take you on a deep dive into the transformative ideas presented in Adam Grant's book "Think Again." In this episode, we explore the concept of a growth mindset and how it can significantly impact our personal and professional lives. Get Think Again from Amazon https://geni.us/ThinkAgainGet a Summary of Think Again from Blinkist https://blinkist.o6eiov.net/2r3bGMBecome a Moonshot Member https://www.patreon.com/MoonshotsAdam Grant starts the show by sharing his invaluable insights on why starting with a growth mindset is crucial. He emphasizes the importance of embracing learning opportunities, setting the tone for an episode filled with enlightening discussions and practical advice. This introduction sets the stage for exploring the overconfidence cycle and the power of rethinking our approach to knowledge and opinions.Overconfidence Cycle: Introduction to Overconfidence Cycle: The episode features insights from Productivity Game on the overconfidence cycle. Clip: How to upgrade your opinion and avoid overconfidence traps. (Duration: 2m12s) Too Much Certainty: Identifying the pitfalls of excessive certainty. Clip: Understanding the concept of 'Preaching.' (Duration: 39s) Closed-mindedness: Recognizing and overcoming closed-minded attitudes. Clip: The dangers of 'Prosecuting' in thought processes. (Duration: 28s) Adapting Preferences: How adapting to others' preferences can be counterproductive. Clip: Exploring the concept of 'Politicking.' (Duration: 39s) Rethinking Cycle: Breaking the Overconfidence Cycle: Strategies for inviting feedback and changing perspectives. Clip: Adam Grant's advice on thinking like a scientist. (Duration: 1m07s) Joy in Learning: Embracing curiosity and the joy of learning new things. Clip: Creating a 'Rethinking Cycle' for continuous improvement. (Duration: 1m32s) Conclusion: Final Discussion: A conversation with Adam and Simon Sinek about embracing new ideas and perspectives. Key Takeaway: Aiming for humility in thought and action. Featured Clip: The importance of being open to others' ideas. (Duration: 2m53s) As the episode draws close, Mike and Mark wrap up the discussion with a compelling conversation between Adam Grant and Simon Sinek. This conversation highlights the importance of being open to the ideas of others and the value of humility in our thought processes. The episode concludes with a powerful message: the need for modesty in thought and action. This final segment encapsulates the essence of Adam Grant's teachings and encourages listeners to reflect on their own beliefs and attitudes. It's a fitting end to an episode that challenges us to rethink our approach to confidence, learning, and personal growth. Join Mike and Mark in this journey of discovery and see how the lessons from "Think Again" can help you foster a more open, curious, and productive mindset in your daily life.Get Think Again from Amazon https://geni.us/ThinkAgainGet a Summary of Think Again from Blinkist https://blinkist.o6eiov.net/2r3bGMBecome a Moonshot Member https://www.patreon.com/Moonshots Thanks to our monthly supporters Andy Pilara ola Lorenz Weidinger Fred Fox Austin Hammatt Zachary Phillips Vanessa Dian Antonio Candia Dan Effland Mike Leigh Cooper Daniela Wedemeier Bertram O. Gayla Schiff Corey LaMonica Smitty Laura KE Denise findlay Wade Mackintosh Diana Bastianelli James Springle Nimalen Sivapalan Roar Nikolay Ytre-Eide Roger von Holdt Jette Haswell Marco Silva venkata reddy Karthik Tsaliki Hari Birring Dirk Breitsameter Ingram Casey Nicoara Talpes rahul grover Karen Petersburg Evert van de Plassche Ravi Govender Andrew Hyde Daniel Alcaraz Craig Lindsay Steve Woollard Lasse Brurok Deborah Spahr Chris Way Andrei Ciobotar Barbara Samoela Christian Jo Hatchard Kalman Cseh Berg De Bleecker Paul Acquaah MrBonjour Sid Liza Goetz Rodrigo Aliseda Konnor Ah kuoi Marjan Modara Dietmar Baur Ken Ennis Bob Nolley ★ Support this podcast on Patreon ★

Episode 76: Cindy Gersch & Manifest: 7 Steps to Living Your Best Life by Roxie Nafousi For this conversation, Cindy, an Entrepreneur and Rare Disease Advocate, walks me through how her life changed dramatically when she was diagnosed with Fibromuscular dysplasia (FMD) in 2018. Cindy shares that she lost almost everything -- her husband, her running, her job, most of her friends -- she felt made her who she was at that point -- her identity. A close brush with death woke her up, though, showing her she could be a healthy person living with a disease instead of an unhealthy person living with a disease. She made that intentional choice and moved forward, doing what she does best -- telling stories. Having studied broadcast journalism and spent years as reporter -- a natural storyteller -- she founded her own company and later became an advocate for those living with FMD. It was through that advocacy path of her journey that she realized her purpose had put her on a stronger path than she might have otherwise experienced had she never gone through her painful health challenges. Tough days, tough experiences -- how do they change us and what do we get out of them? Everything happens for a reason. It's up to us to explore and understand what that reason may be, no matter how painful, no matter how ugly those experiences are. Purpose has almost become cliché, brought up so often that with each mention it loses some meaning. I recently had a conversation with college business students, sharing with them that they would know when they met theirs. That it's not the same path for everyone -- but they would know it. And that it fell on them, if they wanted to find it, to stay curious and hungry enough to keep exploring. Don't underestimate the power of purpose, that insatiable personal fire, fuel, and driver. Cindy herself here shares how much more she gets out of life now that she has that purpose that fires her up.  Conversation Highlights Even though things may feel as down as they can be, there is always a silver lining. The value of having the 1 dime (true friend) vs. 10 pennies (friends who might not come through) We don't give ourselves enough love. What would the letters you would write to your younger self say? The MAIN QUESTION underlying my conversation with Cindy is, In life, especially in those moments where you feel lost, how are you intentionally designing your path forward? MENTIONED OR APPLICABLE EPISODES Episode 11: Jessica Mand & Frequency: The Power of Personal Vibration Episode 43: Lisa Hammet & From Burnout to Best Life: How To Take Charge Of Your Health & Happiness Episode 57: Karen Brown, & Adam Grant's book, Think Again: The Power of Knowing What You Don't Know Episode 67: Holly Jackson & Her Book, Inspiration Contagion: Health Secrets For Raving Success Episode 75: Angelic Lovestrong & The Secret by Rhonda Byrne ABOUT CINDY Cindy is a former CBS and military reporter who covered the attacks on September 11th. With a successful career in corporate marketing for multi-billion-dollar developers, she eventually founded her own award-winning agency specializing in strategic marketing. She is also a former marathoner who has completed 13 full marathons, including the iconic Boston Marathon. Her life took a unique turn when she was diagnosed with a rare vascular disease, becoming a spokesperson for rare and chronic diseases. As a world traveler and Buffalo Bills diehard fan, Cindy is also a dedicated single mom to her 16 and 13-year-old children. Her story is one of resilience, determination, and advocacy, inspiring others with her unique experiences and passion for making a difference in the world. LEARN MORE ABOUT CINDY LinkedIn: https://www.linkedin.com/in/cindygersch/ Website: NEUmarketinggroup.com Watch the episode on YouTube: ⁠https://www.youtube.com/channel/UCtNpTQTFjuN6Tjs52JB7zUQ Learn more about The Book Leads: ⁠ https://www.linkedin.com/pulse/got-lead-great-book-thats-impacted-your-work-life-me-john/

James Everingham, co-founder and VP of Engineering @ Lightspark, joins our podcast to share his best tools for scaling yourself down – not up – as an engineering leader. He discusses his latest career move shifting down in scale and how that impacts your risk tolerance as a leader. We also cover some of James' favorite leadership methods, including the Socratic method, principle-based decision-making, and creating narratives as a product / eng org goal-setting tool, plus how he's employed those tools effectively throughout his career. We also address navigating the balance between process & anti-process, approaches to product planning & finding PMF, and adapting your communication style to work within a smaller vs. large org.ABOUT JAMES EVERINGHAMJames Everingham (@jevering) is co-founder and VP of Engineering at Lightspark. Lightspark is building core infrastructure on the Lightning Network. Most recently he was Vice President of Engineering for Novi (Meta) and co-creator of Diem. Previously, James was the Head of Engineering at Instagram. James has led many world-class engineering teams throughout his 35-year career as a manager, entrepreneur, and technology developer. At Yahoo, he was Vice President of Engineering for Yahoo media properties after acquiring Luminate, an interactive image technology company he founded. Other previous roles include CTO and founding team member of LiveOps, Senior Director of Engineering at Tellme (acquired by Microsoft), and Senior Director of Engineering at Netscape Communications, where he was responsible for the flagship Netscape browser. Before joining Netscape, James held engineering and management positions at Oracle and Borland International."We had a great story in our head of like if we can simply make money flow or value flow fast and free frictionlessly around the world like a lot of good is going to happen but then that's the ending. That's the happy ending. Like, what are the chapters that we're going to write in between to get there? The first one was, 'Well, we're going to build this new infrastructure. Let's start getting it out there and getting it quickened in an area where it's already accepted.' And that's what we did. You know, that was the first one and we worked backwards from that. They're trying to make the story happen. They're not trying to make a list of tasks happen. And I think that's a really important distinction.”- James Everingham   SHOW NOTES:James' latest experience scaling down in his career (2:44)Increasing your risk tolerance as an eng leader (5:15)Surprising ways eng leaders operate in a smaller org vs. a larger org (7:16)Optimizing communicating patterns when scaling down as a leader (10:23)Strategies for creating high-impact conversations within teams at a small org (12:12)How to use the Socratic method effectively as an eng leader (14:04)James' framework for anchoring decision-making principles (17:05)Why focusing on customer problems before business problems is a key principle (19:30)Layering the Socratic method approach & principle-based decision making (21:43)Tips for implementing these approaches early on & scaling them up (24:31)The trap of “process” & knowing when / where to introduce processes (25:41)Navigating the balance between complete process & anti-process (27:59)Deconstructing James' approach to product planning & goal setting (29:51)How James introduced the product planning narrative @ Lightspark (34:15)Advice for newcomers looking to identify & share a product narrative (36:38)Rapid fire questions (38:31)LINKS AND RESOURCESHow to Scale Yourself Down — Not Up — as a Leader - An article outlining the narrative goal setting framework that James discusses in the episode.Think Again: The Power of Knowing What You Don't Know - Adam Grant's book about the benefit of doubt and how we can get better at embracing the unknown and the joy of being wrong.This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

Adam Grant is an organizational psychologist, author, and host of the podcasts Work Life and Re: Thinking. His new book is Hidden Potential: The Science of Achieving Greater Things. “If you only focus on your own interest, you tend to develop novel ideas, but not necessarily useful ideas. And so for me, the audience is a filter. … I might have 30 ideas for a book. Let me hone in on the four or five that also might be relevant to other people. The goal there is to make a contribution.” Show notes: adamgrant.net Give and Take: Why Helping Others Drives Our Success (Penguin • 2014) Originals: How Non-Conformists Move the World (Penguin • 2017) Hidden Potential: The Science of Achieving Greater Things (Viking • 2023) Work Life with Adam Grant (TED Audio Collective) Re: Thinking with Adam Grant (TED Audio Collective) Grant's New York Times archive 17:00 "The Necessity of Others is The Mother of Invention: Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity" (Adam Grant and James Berry • Academy of Management • Nov 2017) 22:00 "It's Not the Ideas You Create, It's Which Ones You Choose" (Leigh Buchanan • Inc. • Feb 2016) 40:00 Think Again: The Power of Knowing What You Don't Know (Viking • 2021) Learn more about your ad choices. Visit podcastchoices.com/adchoices

Bassel Hamwi has a fascinating career journey, having been in private equity and the banking industry along with being a CEO of start-ups and board member for 19 different companies. He spent 20 years as a senior staff member at the World Bank and was also a CEO and board member for over 12 years in start-ups and financial institutions. Bassel is currently the President of BASY Ventures, an investment and consulting company operating in the US, MENA, West and South Asia. BASY Ventures invests in asset-backed lending and the fintech space and also provides consulting, executive coaching, and board and family governance. Bassel is also the Chairman of GlobalTech, a technology investment and development group of companies operating in MENA, India, and the US. From 2005 to 2014, Bassel was the Founder and CEO of Bank Audi Syria, which became the country's largest private lender. He is the founding member of the Young President's Organization (YPO) Levant Chapter and the Syrian-American Business Council. He was also a global board member of YPO from 2018 to 2022. Bassel holds an MBA in International Finance and a BBA in Business Computer Information Systems and Organizational Management from the University of North Texas and he is a graduate of the Harvard Business School Presidents Program and just started an executive leadership program at the John F. Kennedy School of Government. He has 32 years of expertise in the financial markets and has contributed to publications like the Financial Times, Wall Street Journal, The Economist, and the New York Times. Show Notes:4:00 – Bassel shares his origin story, upbringing, and how he got to the point he is now in his career. Quote– “I learn from my own mistakes, those are the lessons that are most powerful.” 11:30 – Bob asks Bassel what sparked his determination at a young age to work at the World Bank. 19:30 – Bob asks Bassel how he responded to the catastrophic events happening in his home country when he had to leave his friends and family behind. Bassel shares his learnings and advice in processing the event and pushing through. Quote– “Part of our identity comes from the reflection we have on people's faces.” 27:00 – Bassel discusses some of the things that he is doing to get help so that he can continue being a leader. He mentions the help of his parents and the benefits of being coached. 33:00 – Bob emphasized that history repeats itself and that our nation's freedom could be threatened at any time. He proceeds to ask for Bassel's advice in preparing for these potential events and facing challenging situations. Quote– “I behave in a way that is consistent with my values.” 38:45 – Bassel begins to share what he is doing next and how he is continuing to grow, aligning himself with his values and beliefs. 41:45 – Bob asks why Bassel is so passionate about executive coaching and how he got involved. He then describes the differences between therapy, mentoring, and coaching. Quote– “When you go to bed tired but you feel energized from your work, what were you doing?” ; “Coaching is a thinking partnership.” 49:45 – Bassel tells what he thinks makes a good coach. Quote– “Coaching is also about chemistry.” 54:30 – Bob asks Bassel what he would say to a friend with high potential in their career who may need an executive coach for a specific reason, though they might not see it, to encourage them to look into getting their own coach. Quote – “Not everyone is coachable.” 57:30 – Bob then asks Bassel what attributes the people have that get the most out of their coaching. 1:01:00 – Bob asks if there is anything that is off-limits to ask a coach. 1:04:40 – Bob dives into the importance of having a specific mentor for a child outside the parent to protect their relationship. 1:10:30 – Bassel shares what he sees as the future for his industry regarding changes and developments. 1:20:50 – Bob asks for Bassel's advice in continuing to educate themselves as they continue their professional development, regardless of their career. 1:24:00 – Bob and Bassel discuss the value of online certifications. 1:31:00 – Bassel shares how to begin your search for an executive coach in your life. 1:34:10 – Bob asks Bassel what he would say if the president were to ask him to give a State of the Union Address to the American people, what is on his heart to share. Quote– “It seems that there is so much division. I would like to figure out what can bring us together.” Book Recommendations: “From Strength to Strength Finding Success, Happiness, and Deep Purpose in the Second Half of Life” by Arthur Brooks, “Thinking, Fast and Slow” by Daniel Kahneman, “Staring at the Sun” by Irvin D. Yalom, “The Untethered Soul: The Journey Beyond Yourself” by Michael Alan Singer, “Mindset: The New Psychology of Success” by Carol Dweck, and “Think Again: The Power of Knowing What You Don't Know” by Adam Grant, “Into the Magic Shop: A Neurosurgeon's Quest to Discover the Mysteries of the Brain and the Secret's of the Heart” by James R. Doty

Today, our curator Adam Grant stops by to share the key takeaways from his #1 New York Times bestseller "Think Again." • If you're an Adam Grant fan, you'll love The Next Big Idea Club. Adam, Malcolm Gladwell, Susan Cain, and Daniel Pink handpick their favorite books, and then we send them to your doorstep. Sign up at nextbigideaclub.com and use code DAILY for a special discount.

In today's episode of Category Visionaries, we speak with Ali Javidan, Co-Founder of Range Energy, a new electric vehicle company focused on trailers that's raised $8 Million in funding. Topics Discussed: Ali's career background, beginning in motosports before eventually transitioning to the decarbonization economy Ali's time spent at Tesla during the early years, and his belief that the company can make a meaningful impact The challenges of driving innovation in the commercial transportation sector, and why it tends to be resistant to change Why Ali believes that the majority of vehicles will be electrified in the next ten years, and prospects for the sector as a whole How Range Energy carved a unique space for themselves, free of competitors or critics   Favorite book:  Think Again: The Power of Knowing What You Don't Know Organizing Genius: The Secrets of Creative Collaboration

On today's episode of Gathering The Kings, Michelle Penczak, the tenacious CEO and Founder of Squared Away, joins us on the queen's stage. With an incredible 95% of their workforce comprising military spouses, Michelle has built an empire out of a problem she faced herself as a military spouse and created the game-changing assistant service reaching worldwide. Her bootstrapped, not venture-backed venture now has a staggering 350 assistants globally, serving C-level execs with a broad range of services, freeing up valuable time in their busy schedules.In this fire-fueled episode, we unpack several pressing topics such as the job hunting hurdles military spouses endure, the benefits of W-2 employees over contractors, and the essence of handling adversity without backing down. We also deep dive into the manifold benefits of entrusting your tasks to a virtual assistant from Squared Away. Ready to empower your entrepreneur spirit? It's time to step into the innovative world of Squared Away with Michelle Penczak. Tap that 'Play' button now!During this episode, you will learn about;[01:03] Intro to Michelle and her business[02:03] What is the deep burning desire inside of Michelle?[04:49] Michelle discusses the desire of autonomy as a military spouse[16:22] Michelle talks about the power of having someone come alongside you in your journey as an entrepreneur[21:48] A good business decision that Michelle has made[24:19] Michelle talks about why this bad decision is not always a bad decision[27:44] The role that the entrepreneur plays in developing their employees[29:12] The number 1 KPI that Michelle is tracking right now[30:29] A business resource that Michelle recommends[31:52] How Michelle is able obsess over her work and family at the same time[35:23] What advice would Michelle give the younger version of herself?[36:37] How to connect with Michelle[41:32] Info on Gathering The Kings MastermindNotable Quotes"We handle everything, literally everything, except for taxes; we're not trying to get anyone Al Capone'd." - Michelle Penczak"I didn't let the company imploding bring me down. I'm not going to let time zones beat me." - Michelle Penczak"At that point, I was fully and completely sponsored by all things caffeine." - Michelle Penczak"You process it, you let it go, you move forward." - Michelle PenczakCorrected Quotes:"As entrepreneurs, we know that if we don't have options, we don't have solutions. That's where solutions come from, options." - Chaz Wolfe (Host)Books and Resources Recommended:Grant, Adam. Think Again: The Power of Knowing What You Don't Know. New York: Viking, 2021. Print.Amazon.com: Think Again: The Power of Knowing What You Don't Know (Audible Audio Edition): Adam Grant, Adam Grant, Penguin Audio: Audible Books & OriginalsLet's Connect!Michelle Penczak's Info:Website: https://www.gosquaredaway.com/LinkedIn: https://www.linkedin.com/in/michellepenczak/Facebook:

The Book Leads – Episode 57: Karen Brown, & Adam Grant's book, Think Again: The Power of Knowing What You Don't Know In my conversation with Karen, we talk about her career, from her beginnings in real estate to her role today as an Executive Coach, and Founder and CEO of Exponential Results, as well as her passion for competing in ultra-marathon and triathlon events. Her education, research, and work in neuroscience and human behavior guide and are the foundation of her team's work at Exponential Results. It's amazing what the mind can do. Even though it's a simplistic machine, it can either hold us back from or propel us forward to our greatest dreams. Its strength lies in its programming – something we need to pay attention to and reassess regularly. We have to INTENTIONALLY re-evaluate it because so much of how it controls us takes place subconsciously without our awareness of what's happening. We just go through the motions if we let ourselves. Is it programmed to limit our beliefs or to achieve what's possible? It's up to us to review and decide. In covering Grant's book, Karen and I give so many examples from the book and our own lives of the powers of mindset, learning and relearning, and remaining mentally pliable. Episode Highlights We're all unique individuals, like different puzzles, but our brains all work the same way. Definition of Trauma: ANY experience we have that triggers a significant emotional response. How constantly questioning your value and having to prove your worth, although limiting, can make you a good rethinker. “The world will be a changed place when we can all enter into one-on-one and collective conversations like this.” The MAIN QUESTION that underlies my conversation with Karen is, What are you holding yourself back from based on your lifelong and programmed limiting beliefs? About Karen Karen is the Founder and CEO of Exponential Results. She draws on 30 years of success as a corporate executive with over 20,000 hours of senior executive coaching experience. She's also a focused and fearless athlete, having completed, as an amateur, the Ironman World Championships in Kona, Hawaii and competing in numerous ultra-marathon and triathlon events around the world. It was during her Ironman training that Karen discovered the key to greater performance and effectiveness: identifying and addressing blind spots – the repeated thinking patterns that impede success. Using a professional coach and science-based methodologies of how our minds work, she busted through her own blind spots to achieve astounding results. Her discovery led to the creation of Exponential Results' proprietary Power Pathways™ methodology, stemming from neuroscience. Karen is the author of Unlimiting Your Beliefs: 7 Keys to Greater Success in Your Personal and Professional Life (Morgan James Publish, 2018). The book is available on Amazon and other online outlets. Learn More About Karen LinkedIn: https://lnkd.in/e_cXtfmn Website: https://lnkd.in/egBfQE2w Watch the episode on YouTube: ⁠https://lnkd.in/ey_KTZe⁠ Learn more about The Book Leads: ⁠https://lnkd.in/eFb76ck⁠

Saira Taneja is Chief Experience Officer at Cover Whale, a leading commercial trucking insurance provider and fast-growing insurtech.   Taneja brings over a decade of experience in the health insurance sector across various functional areas where she held multiple leadership roles. Her passion for innovative market offerings led her to Cover Whale. Leveraging her expertise in scaling businesses, while also achieving customer-centricity has been instrumental in the company's success. She currently oversees the Growth, Marketing and Customer Success organisations.  She holds a BA in International Business from Bentley University, and an MBA from Bentley's McCallum Graduate School of Business.   Questions   • Now, we always like to give our guests an opportunity to share in their own words a little bit about their journey. So, could you take a few minutes just to share with our listeners, how it is that you got to where you are today? • What is Cover Whale for those of our listeners that don't know what your company does, could you share with us? • One of the things that I think would be important for these kinds of experiences to have a more of an omni channel approach to your service experience or your service delivery, could you share with us maybe three things that your organisation is doing that creates that kind of experience? Or if you're not doing it, maybe something you're working towards doing. • Could you also share maybe two to three pain points that your end users pretty much complain about with your service that you're providing? What are some of your pain points that you're solving on a day to day basis? • Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? • Could you also share with us maybe one or two books that you have read that have had a great impact on you? It could be a book that you read a very long time ago, or even one that you've read recently. • From a leadership perspective, what are some things that you do to ensure that your team is motivated, and your team is doing all the best they can do to deliver that experience, not just for your end users, but also internally to each other? • Now, could you also share what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, if for any chance you got derailed, or you got distracted and you kind of use that quote to kind of just to get you back on track, get you back focused? Do you have one of those? Highlights  Saira's Journey  Saira shared that she likes to say that her career took a corporate path, albeit, not a linear one. And she tends to follow her passions for the next step. And so, without going into every twist and turn in her history, really it is that she started out, as mentioned, in sort of the International Business track, that's where she thought she wanted to go, worked in Embassy for a summer in DC, decided that was not for her and wanted to go into business.   And so, really work from sales and marketing, product, strategy, CX all with a common thread of strategy and CX throughout her career and ended up in the health insurance sector. It happened by chance and a lot of them that are in the insurance space, say they got here by chance, that they stayed here because of the opportunity and really have developed a passion for it.  And so, Cover Whale came knocking about a year ago at this point with this amazing opportunity that was really an amalgamation of all of her corporate experiences into one beautifully challenging job and she said yes. And so, that's what led her to her current post, as mentioned, overseeing the growth organization, marketing, customer success but really leading the charge on experience for Cover Whale.    About Cover Whale – What Does the Company Do? Saira shared that Cover Whale is an Insurtech, so that's shorthand for an Insurance Technology company, and MGA. And for those of the listeners that are not familiar with an MGA, that's an Managing General Agent. So, an MGA is really a go between between the carrier partners. So, they have relationships with a number of different insurance carriers, and the Managing General Agent have functions that allow them to really underwrite. And so, they've been granted underwriting authority by the insurance companies with which they partner to bind, to underwrite, to price, to settle claims, and to point in retail agents.  So, all that to say is they are an entity between their carrier partners, and then retail agents, that's really their primary distribution channel in the commercial trucking space. So, you think of truck drivers driving across America, they need insurance, that's what they're providing. And they're doing it in a digital user-friendly way that hasn't been seen before.   Me: So, your primary customer are your truck drivers, and when you said insurance, you're talking about like health insurance? Are you also referring to life insurance?   Saira shared that that's interesting, she came from the health insurance space. So, what they're really offering is Commercial Auto Insurance. So, for their box trucks, auto haulers, semis, those are different types of vehicles, and for the cargo that they carry.  So, they are offering Commercial Auto Insurance for the end users or the policy holders, which are the truck drivers or owner operators. And they're doing it through their retail agents. So, she's really excited for today's conversation because it's a pretty complicated space and they really have multiple stakeholders. So, when they think about experience, not only is it about the end users or drivers, it's about those that are distributing the insurance to them, which primarily for them is retail agents or wholesalers with whom they partner with.   Creating an Omni Channel Experience  Me: So, one of the things that I think would be important for these kinds of experience to have a more of an omni channel approach to your service experience or your service delivery, could you share with us maybe three things that your organization is doing that creates that kind of experience? Or if you're not doing it, maybe something you're working towards doing.   Saira stated that she loves that question, so, it's really interesting that Yanique said the word omni channel. And she thinks that means different things to different companies. But really, where most companies start is, you have service, so you have a place where people who might have questions or an issue can go to and call you as a company, right? They (Cover Whale) and others have a call line to be able to reach out to them, so that's one point in the experience.  And really, they also allow their partners to reach out to them via email, that's another point. But really where the majority of their experience is delivered is through their proprietary platform that they've built in house.  And that's where they go to bind coverage for policyholders. And so, what she'll say is, what she just described really is a multi-channel experience, right? You have various points in the interaction with Cover Whale and other companies where you can reach out, but multi-channel are siloed.   And so, she thinks you're asking about omni channel, which is how are you connecting all those points together, and that's something that they are working on internally that she knows every company is really after, because some of the best experienced companies in the world have figured out, you reach out to them one way, they know when you've reached out to them a different way and they're able to take the data that you've given them or information you've given them through those different channels and put it all in one place so that your experience is standardised across various channels.  So, that's something that they're working towards and getting better at every day. And really, it starts with centralization of data. And so, just with your questions of three different ways, she just described them. So, email, calling, as well as the platform as well as they have an app. And what she loves to say is that, in today's day and age, there are so many different channels from which customers can reach out and it's a matter of marrying all of them together into one omni channel experience.   Pain Points Cover Whale is Solving Me: Could you also share maybe two to three pain points that your end users pretty much complain about with your service that you're providing? What are some of your pain points that you're solving on a day to day basis?    Saira stated that that's a really great question. And she'll be very honest with you, Cover Whale grew really, really quickly. The company was founded in 2020 and they're sitting here almost midway through 2023, they did not realize they'd experienced this level of explosive growth.  And so, with that, obviously come service challenges. When customers used to reach out to them, they wouldn't hear back in really a very quick fashion. And so, what they've done over the last year is really work on their timeliness. What they done is, they stood up a number of self-service tools. So, a knowledge base, a chatbot. They've stood up internal service level requirements for their team to achieve on the service side for getting to first contact resolution of an 85%, for an email response time of four hours.  And so, she would say to the question, it's really about speed of service that they've worked on and done really well at and you know what, at the end of the day, it's leveraging technology to be able to help and anybody can staff with hundreds of people to get to the hundreds of inquiries that are coming in, but it's really about being smart and applying technology so that you can drive down inquiries and also make improvements. The questions that were coming in, it gave them real insight into the pain points that they should be solving, sort of at the top of the funnel, rather than staffing for on the other end.   App, Website or Tool that Saira Absolutely Can't Live Without in Her Business When asked about an online resource that she can't live without in her business, Saira stated that she loves this one. She likes to stick to and there are so many but for her, it's Miro. What she loves doing and if you ever visit their Cover Whale offices in New York and she welcomes you to do so. You're going to find post its everywhere. When they're in person, folks have known have visited the office when they're post its all around the room and more of the team is leveraging them now.  But she thinks it's really important to map the end to end journey for whatever it is that you're trying to solve for. Because sometimes one part of the company may be doing something that another part of the company may not be aware of. So, sitting and mapping step by step from a user's perspective is so important. And so, Miro is really the digital version of that. If you've ever used it, it's essentially a whiteboard with sticky notes, digitally, they can be any size, shape, colour, and you essentially do the same thing. And so, she uses that fairly often in a virtual setting.   Books that Have Had the Biggest Impact on Saira When asked about books that have had a great impact, Saira shared that one that she loves, if folks that are listening that have not read before, it's really old, it's probably from like the late 90s, but it had quite an impact on her life, it's called The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book). So, she loves that one. And not to steal the thunder of the book. But really, it's four agreements that you can apply to your life, starting with being impeccable with your word. To always doing your best and a lot of really good wisdom in the middle. And just to give credit where credit is due, that's by Don Miguel Ruiz, a Mexican author.  And the other one is by an Organizational Psychologist, Adam Grant, called Think Again: The Power of Knowing What You Don't Know. And she found that one really enlightening and eye opening, because there are a lot of assumptions and biases and everybody's thinking that they may not even know that they have. And it's really about questioning everything that comes to mind and really encouraging others to question also, facts that we all may think are facts are likely have changed over time, the world is a dynamic place. And so, it's about thinking and thinking again, so she would encourage listeners to read that one if they haven't yet.   Ensuring the Team is Motivated to Deliver the Best Experience to the End Users and Internally Me: Now your role, Saira at Cover Whale is Chief Experience Officer and that's a very big role. I can imagine in terms of leadership, you have to have strong leadership, certain kinds of skills to ensure that you are leading a team that is not just doing things because you've told them to do it, but they are intrinsically motivated to do it. And so, from a leadership perspective, for those of our listeners, who are tapping into this episode, and they'd like to sharpen their leadership skills, especially with post COVID, lots of people are burnt out mentally, they might not necessarily like everything about what they do and sometimes that energy comes over in their drive and the work that they get done. What are some things that you do to ensure that your team is motivated, and your team is doing all the best they can do to deliver that experience, not just for your end users, but also internally to each other?   Saira stated that she loves that question. So, when you think about experience, it's not just the experience that you're delivering, it's the experience of the people with whom you're working with every single day. If the experience of the people you're working with is not good, more likely than not, your customers are not happy either. And so, it starts with the culture, it starts in the organization and for her, her leadership style is really one of being a servant leader. It's about listening to those that she leads in her organization and understanding what's working well, what isn't.  Saira shared that she is actually on a listening tour right now with their agent partners, she's trying to meet with one every single day, it might take her years to get through all of them because there are thousands but she offers this as a suggestion to other leaders who are listening to this podcast because leadership has a tendency, we want measurement, NPS, customer effort, customer satisfaction, what is the data telling us, and you will get insights from surveys, absolutely and that should be happening too.  But just pausing and calling your customer, reaching out to them, having a meeting, sitting down with them, asking for feedback is so powerful. She has learnt so much in the last x months of sitting down with partners every single day that she doesn't think she would have gotten the same colour from a PowerPoint presentation on sort of survey insights. And so, she just encourages listeners to reach out and have a conversation, you might learn something that your customers would not have offered in an online survey or other medium. So, just ask and listen, active listening is such an important part of what we can all do. They've hired the best of the best, really, and so it's about making sure they have everything that they need to do their best work. And what she can say to you is that in terms of their experience, they've purposely developed the culture internally at Cover Whale to be one that's employee centric. And in being employee centric also means that they have the power to do right by their customers and their stakeholders. And so, what she asked the team to do is in every interaction, or anything that they're standing up, whether it be at the product level, whether it be in communications, is this something that you would like to be on the receiving end of if you're in the shoes of their customer?  She thinks that's so important. They're not just going to a company everyday working and going home and turning off, they're actively building something and creating something that their customers are experiencing, that they experience, frankly, 1000s of times a day in their interactions with other companies. So, she thinks it's really about bringing that message home and empowering their people to be able to do right by their end users.   What Saira is Really Excited About Now! When asked what's one thing that's going on right now that she's excited about, Saira stated that that's a great question. She stated that it's figuring out how to harness technology for service. And when she says service, she doesn't just mean their service centre. When it comes to insurance, once somebody signs on the dotted line, everything that comes after over the next year is service, if they need to reach out, if they need to make a change, if something has happened unfortunately, that's service and so how do they harness technology to be able to help with that service and ChatGPT is such an interesting point in their life, and in society to figure out how to mindfully apply technology so that we can free up humans to do more value-add work, and really drive the empathy that all people want.  At the end of the day, people are looking for a connection at a certain point, they may not want to talk to a person for a common question that they can get responded to via Chatbot or that they can find a knowledge base. But she thinks that's one of the most interesting things that they're really thinking through right now of how do you apply technology to be able to free up people to be able to do more value-add work? And she thinks this is not just a question that she has internally with Cover Whale, she thinks this is a question that leaders are asking throughout. And really everybody's asking of what is this going to mean five years down the road?   Me: Agreed. It's interesting you mentioned ChatGPT because I don't believe that is going to replace people. And I totally agree with you that the question should be, how can we use the technology to answer more mundane, run of the mill kind of questions, and then the more complex tasks that require a high level of empathy, the emotions and the workings of a human being that chat or a bot or any form of artificial intelligence can't deliver, the humans can be freed up to deal with those kinds of scenarios.   Saira stated yes, she totally agrees with that.   Me: So, in continuation of that whole point, do you see ChatGPT evolving, and exploding, or even something that's being added on to that like in the next, I would say, 12 months? Because it's definitely a buzz thing that's happening, have you found ways in your organisation to make it work?   Saira stated that they have and it's interesting. So, what she would say is, she thinks that her inclination right now, based on what she's seen, is that she would not want to apply it just front and centre to their customers. She thinks from a service standpoint, it's really unpredictable. In terms of what you might get back, but she thinks it's really compelling to use as a tool, which is where she hopes we all end up going, if you think about a calculator being introduced to the world, and everybody's saying, “Oh, no, nobody's going to learn how to do math.” And it's like, well, you learn to use it as a tool for analysis, for research.  And so, that's really how they're trying to leverage it, of are there certain things that they might be able to input into it? Can it crunch massive amounts of data to be able to give them insights that otherwise would have taken them weeks to do?  For instance, are they able to take certain inputs and filter it through, of course, nothing proprietary or sensitive, and then understand what's working well from the proprietary technology they've stood up. What might be a production error that they're seeing or others. So, she thinks that if organizations can figure out how to optimise their back-end operations by using ChatGPT as a tool, she thinks it would just make us more efficient. But in terms of it being customer facing right now, she doesn't think we're there.   Where Can We Find Saira Online LinkedIn – Saira Taneja           Quote or Saying that During Times of Adversity Saira Uses When asked about a quote or saying that she tends to revert to, Saira shared that she does. The one that she always tends to go back to is Alice Walker, she's an American novelist. She has said, “The most common way people give up their power is by thinking they don't have any.” And she loves that because we all have the power, each and every day to drive change. No matter what aspect of life it is and this is what she shares with her teams as well, is that you have the power really to change something. Don't pass the buck, don't think somebody else will do it for you. If you can do it, you have the power to do it, do it.   Me: Awesome. Thank you so much for sharing, Saira. And I think if anything our listeners should take away from this interview is focusing on ensuring that we really pay attention to all of our stakeholders, our employees, our customers, and ensure that we really listen to them as she mentioned, active listening, it's something we take for granted, it's something that we have to do every day in order to communicate. But are we really designating that time and effort to the people who really need to be heard so the real change can be made?    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  The Four Agreements: A Practical Guide to Personal Freedom (A Teoltec Wisdom Book) by Don Miguel Ruiz ·  Think Again: The Power of Knowing What You Don't Know by Adam Grant   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

Rate & review the Simply Financial Podcast on ITunesPsychological Themed Books"Influence: The Psychology of Persuasion" by Robert Cialdini"Thinking, Fast and Slow" by Daniel Kahneman"The Gift of Fear" by Gavin de Becker"Maybe You Should Talk to Someone" by Lori Gottlieb"Bluefishing: The Art of Making Things Happen" by Steve Sims"Waking the Tiger: Healing Trauma" by Peter Levine"The Burnout Fix" by Jacinta JimenezManagement, Business, & Leadership Books"Thou Shall Prosper: Ten Commandments for Making Money" by Daniel Lapin"Adrift: America in 100 Charts" by Scott Galloway"Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity" by Kim ScottReading For Pleasure"Remarkably Bright Creatures" by Shelby Van Pelt "Think Again: The Power of Knowing What You Don't Know" by Adam Grant"Chip War, The Fight for the World's Most Critical Technology" by Chris Miller"The Work: My Search for a Life That Matters" by Wes Moore"The Other Wes Moore: One Name, Two Fates" by Wes Moore

When you have a smart phone, you can take pictures of anything, anytime, anywhere. This episode starts with one very simple piece of advice that can make the pictures you take more interesting and more memorable. And it is really, really simple. https://daystarvisions.com/Docs/Tuts/Comp/ Love isn't always easy. In fact, it can be really hard sometimes. That's because despite our desire and need for love – we are not especially good at it. Perhaps that is because we are looking for the wrong characteristics in a partner according to Ty Tashiro. Ty is a psychologist, social scientist and author of the book, The Science of Happily Ever After: What Really Matters in the Search for True Love (https://amzn.to/3o3IWtO). Listen as he explains what turns out to be really important but is often overlooked in creating a lasting love relationship. We are all taught from an early age that it is important to learn and think. Yet just as important as learning and thinking are - UN-learning and RE-thinking are also critical. Adam Grant is an organizational psychologist, host of the very successful TED podcast called Work Life with Adam Grant https://podcasts.apple.com/us/podcast/worklife-with-adam-grant/id1346314086?mt=2) and his latest book is called Think Again: The Power of Knowing What You Don't Know (https://amzn.to/3o51NVk). Adam joins me to explain how to unlearn and rethink and what happens when you do it well.  Does it actually matter what brand of gasoline you put in your car? After all, gasoline is gasoline – right? Listen and find out why that is not exactly true. https://www.thoughtco.com/does-it-matter-where-get-gas-607905 PLEASE SUPPORT OUR SPONSORS! The Daily Boost Podcast is the most popular and longest-running personal growth podcast in the world - for a good reason. Every episode delivers a positive boost of daily motivation and coaching designed to help you get what you want - no matter what gets in the way! Be sure to get your Daily Boost at https://motivationtomove.com today! Discover Credit Cards do something pretty awesome. At the end of your first year, they automatically double all the cash back you've earned! See terms and check it out for yourself at https://Discover.com/match If you own a small business, you know the value of time. Innovation Refunds does too! They've made it easy to apply for the employee retention credit or ERC by going to https://getrefunds.com to see if your business qualifies in less than 8 minutes! Innovation Refunds has helped small businesses collect over $3 billion in payroll tax refunds! We really like The Jordan Harbinger Show! Check out https://jordanharbinger.com/start OR search for it on Apple Podcasts, Spotify or wherever you listen!  Learn more about your ad choices. Visit podcastchoices.com/adchoices

How to manage procrastination according to Margaret Atwood, how to work around your first-instinct fallacy, the upsides of imposter syndrome, the best way to avoid falling prey to the Dunning-Kruger effect, how to avoid thinking like a preacher, prosecutor, or politician so you can think like a scientist instead – and that's just the beginning of the conversation in this episode with psychologist, podcast host, and author Adam Grant.In the show, we discuss both his new book – Think Again: The Power of Knowing What you Don't Know – and his TED Original Podcast, WorkLife, in which he interviewed Margaret Atwood, the author of The Handmaid's Tale, to learn how she deals with the constant allure of social media and streaming videos in a future where giving in to procrastination is easier than it has ever been. In the show, you'll hear portions of that interview followed by a lengthy interview with Grant about his new book in this all-over-the-place, extensive exploration of how to rethink your own thinking.Previous EpisodesAdam Grant's WebsiteAdam Grant on TwitterThink Again- How Minds Change: www.davidmcraney.com/howmindschangehome- David McRaney's Twitter: https://twitter.com/davidmcraney- YANSS Twitter: https://twitter.com/notsmartblog- Show Notes: www.youarenotsosmart.com- Newsletter: https://davidmcraney.substack.com

One thing that can hold us back from becoming better versions of ourselves is when we stubbornly cling to old beliefs and ways of thinking. So, for the second installment of our New Year's guide to the science of change, Maya handpicks an interview from the archives with Adam Grant, psychologist and author of the book “Think Again: The Power of Knowing What You Don't Know.” Adam gives us strategies for cultivating a more open mind. Plus, Maya and Adam debate the merits of imposter syndrome and the importance of revisiting our fundamental beliefs about the world, not just our opinions. As always, we'd love to hear which insights resonate most with you. You can connect with Maya on Instagram at @drmayashankar.See omnystudio.com/listener for privacy information.

This episode is a tangent off the book called - Think Again - The Power of Knowing What You Don't Know by Adam Grant. I liked the concept of how we as SEOs live in a world of curiosity and testers often have the courage to admit that things may have changed. And for those non-SEOs, we need to remember that to them, if we change something it means we were doing it wrong. Maybe. But the courage to test it out will let us know based on the data and not our intuition. Let me know what you think. Don't forget to take the 2nd Annual Confessions of an SEO survey- https://bit.ly/COAS-survey2 Enrollment open now - Forensic SEO Training Course For those who read these things - please click below - it's a short link to the Confessions of An SEO Knowledge Panel - Thank you for your click! Confessions of An SEO

Our guest for this episode is Joni Watson, a healthcare and leadership consultant who also teaches Advanced Decision Making in Healthcare for PhDs at Duke University's School of Nursing. She was also previously the Senior Vice President for Strategic Nursing Transformation at Ascension, where she and Dan worked together.    In this conversation, Dan and Joni talk about how she crafted her thoughtful and deliberate approach to nursing leadership. She shares why she thinks that every leader should have a manifesto, and how hers has helped her identify and stay true to her values over her two decade long nursing career. She also talks about the concept of a “challenge network,” why they're important and how she cultivates one at work. Links to recommended reading:  Think Again: The Power of Knowing What You Don't Know  In Defense of Troublemakers: The Power of Dissent in Life and Business   The Future of Nursing 2020-2030  The full transcript for this episode can be found here: works.trustedhealth.com/handoff/joni-watson-leadership-manifesto

What You'll Learn From This Episode:Today Madeline and Cynthia explore that dreadful word, ”should”. Taking a look at how this plays out in our lives.The “should” is likely generated by the mind in its rational wisdom. The underlying feelings are held by the body. How often do we ignore or completely dismiss them and do what we “should”?Each time we do that, we tell our Self that we're not important (or at least not as important as the thing we “should” do). Each time we disconnect a little more from our authentic Self. We give away our authentic power.In today's conversation, we explore the meaning behind "should" and discover what we CAN leave behind. What we discussed:(01:06) Introduction: That word that pops up this time of year(03:01) The RAIN Technique(05:45) Letting your thoughts come and go(07:42) The job of emotions(08:48) Internal vs. external pressure(14:24) Who is in the driver's seat?(16:20) "Should" as a motivator(18:41) Stories we tell ourselves(20:41) Putting things through the internal filter(22:31) Bringing it all together(24:22) Ending with a quote(25:06) Closing notesFor further reading and tools: Tools and resources we discussed in the episode:- The RAIN Technique by Tara Brach- Emotions as information - which is not always accurate!- Letting thoughts come and go, but not inviting for teaMore resources to explore this topic:Think Again: The Power of Knowing What You Don't Know The Power of Knowing What You Don't Know by Grant, AdamSelf-Compassion: The Proven Power of Being Kind to Yourself by Neff, Kristin, Ph.D.Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience by Brené Brown RAIN Technique by Tara BrachBrene Brown (Rising Strong)When you find that you're having a line of thoughts that may or may not be true and you want to confront this in an unaggressive kind way, do the following: Take a deep breath and find 10 seconds of kindness. Say “The story I'm telling myself…” and finish with a worry or a fear. Then, say nothing. And have a (hopefully productive) dialogue with yourself. Quote for reflection: “STOP shoulding all over self, instead embrace curiosity and release judgement to make choices that enrich your life and feed your soul”“Leave your door open for thoughts and emotions, just don't invite them to tea”Want to get in touch? Email us at podcast@knomii.coach to request a topic, give feedback, or learn more about our 1:1 sessions. Follow Knomii on Instagram, TikTok, or LinkedIn. Follow and connect with Madeline on...

Hello and welcome to CHAOSScast Community podcast, where we share use cases and experiences with measuring open source community health. Elevating conversations about metrics, analytics, and software from the Community Health Analytics Open Source Software, or short CHAOSS Project, to wherever you like to listen. Today, we are joined by two wonderful guests that Venia met during an amazing talk at the Community Spaces. We have Victoria Cumberbatch, Founder of adventuresOFcommunity, a Community Development Consultancy, and Bri Leever, a Community Architect and Founder of Ember. Our conversations take us through finding out how everyone got their start in community, and what numbers mean for our brands and what they'll mean for open source health. Also, we'll find out about Bri's learning journey, and more about the metrics Bri and Viki are using and the kinds of stories they're telling with them. Download this episode now to find out much more, and don't forget to subscribe for free to this podcast on your favorite podcast app and share this podcast with your friends and colleagues! [00:02:33] Bri, Lori, and Viki fill us in on how they got started in community and where their love of community came from. [00:09:15] Georg shares his story of how he got his start in community. [00:12:57] There's a great discussion about what numbers really mean for our brands and what they'll mean for open source health afterward. [00:16:45] Venia brings up a story about Morning Brew talking about the progression of their community, and Bri tells us about a community she's managing for the company Piktochart and how they manage their metrics and interesting things they do with her. [00:20:29] Bri mentioned the learning journey, and she explains what she considers the learning journey, the kinds of stories she finds herself telling, and the metrics she's weaving in with the learning journeys. [00:24:04] Venia talks about Chris Mercer and one of his main statements is no one is a numbers person, and Bri adds be saying, the power is in the pattern, and she tells us about a book called, Think Again: The Power of Knowing What You Don't Know by Adam Grant. [00:25:56] We hear what kind of metrics Viki uses, the kinds of stories she's telling with them, and using the Cultural Adjustment Graph. Bri and Lori share some thoughts as well. [00:32:30] Lori explains some of the behaviors she was speaking about. [00:34:40] Venia asks everyone how they would systemize and turn that story into something that people can query on a weekly basis whenever they need. Bri tells us about a community platform called, Heartbeat. [00:41:41] Georg highlights CHAOSS software. [00:42:41] Find out where you can follow Viki and Bri online. Value Adds (Picks) of the week: [00:43:44] Georg's pick is the WordPress community. [00:44:44] Bri's pick is having availability in her life to make friends in all areas. [00:45:39] Venia's pick is the importance of farming and shovel environments. [00:46:41] Lori's pick is being grateful that she's around people who are really lit up by what they're doing and sharing really neat things that they're doing. [00:47:37] Viki's pick is finding a meetup group and playing volleyball with them. Panelists: Venia Logan Georg Link Lori Goldman Guests: Victoria Cumberbatch Bri Leever Sponsor: SustainOSS (https://sustainoss.org/) Links: CHAOSS (https://chaoss.community/) CHAOSS Project Twitter (https://twitter.com/chaossproj?lang=en) CHAOSScast Podcast (https://podcast.chaoss.community/) podcast@chaoss.community (mailto:podcast@chaoss.community) Ford Foundation (https://www.fordfoundation.org/) Georg Link Twitter (https://twitter.com/georglink) Georg Link LinkedIn (https://www.linkedin.com/in/georglink) Venia Logan Twitter (https://twitter.com/SamanthaVenia) Samantha “Venia” Logan LinkedIn (https://www.linkedin.com/in/samanthavlogan) Lori Goldman LinkedIn (https://www.linkedin.com/in/lori-goldman-054b323) Bri Leever Twitter (https://twitter.com/brileever) Bri Leever LinkedIn (https://www.linkedin.com/in/briannaleever) Ember LinkedIn (https://www.linkedin.com/company/ember-community-marketing?trk=public_profile_topcard-current-company) Ember Consulting (https://www.emberconsulting.co/) Victoria Cumberbatch LinkedIn (https://www.linkedin.com/in/victoriamc) adventuresOFcommunity LinkedIn (https://www.linkedin.com/company/adventuresofcommunity?trk=public_profile_topcard-current-company) An inside look at the Morning Brew's growth (Morning Brew) (https://www.morningbrew.com/sponsored/bamboohr/inside-look-at-morningbrew) Piktochart (https://piktochart.com/) Think Again: The Power of Knowing What You Don't Know by Adam Grant (https://adamgrant.net/book/think-again/) The W curve of adaptation (YouTube) (https://www.youtube.com/watch?v=yksXEdJjT8I) Heartbeat (https://www.heartbeat.chat/) WordPress (https://wordpress.org/) The Illustrated Children's Guide to Kubernetes by Matt Butcher and Karen Chu (https://www.cncf.io/phippy/the-childrens-illustrated-guide-to-kubernetes/) CHAOSS Community software (https://chaoss.community/software/) A Socially Constructed Discord (https://discord.com/invite/JxPWu5Z69c) Special Guests: Bri Leever, Lori Goldman, and Victoria C.

In this episode of The Agent of Wealth Podcast, the Bautis Financial team discusses the sixth book assignment in their monthly Book Club, Think Again: The Power of Knowing What You Don't Know by Adam Grant. In 320 pages, Grant weaves together research, analysis and storytelling to help readers build the intellectual and emotional muscle required to stay curious enough about the world to actually change it. In this episode, we discuss:What it means to think like a scientist, and why we should all employ this strategy.What confirmation bias is and how it can affect your decision-making skills.How to embrace the joy of being wrong.And more!This is the sixth episode in the Bautis Financial Book Club series. Listen to the other episodes:Episode 75 – Bautis Financial Book Club: Atomic Habits by James ClearEpisode 76 – Bautis Financial Book Club: The Infinite Game by Simon SinekEpisode 88 – Bautis Financial Book Club: Elon Musk – Tesla, SpaceX, and the Quest for a Fantastic Future by Ashlee VanceEpisode 100 – Bautis Financial Book Club: Animal Spirits by George Akerlof and Robert ShillerEpisode 109 – Bautis Financial Book Club: Stacked: Your Super-Serious Guide to Modern Money ManagementResources:Episode Transcript & Blog | Think Again: The Power of Knowing What You Don't Know | Schedule an Introductory Call | Bautis Financial: 7 N Mountain Ave Montclair, New Jersey 07042 (862) 205-5000

Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in life is to help make people happier. Most of us spend so much of our lives working and there is still a tremendous opportunity to help people feel better connected to their companies, to their colleagues and to feel passionate to make a difference with their work.   So, she's dedicated her career to helping companies create a culture that employees love to be part of. She has been fortunate to travel to over 60 countries and lives on three continents. And through this journey meets the most amazing, inspirational and passionate people. Collaborating this incredibly diverse group has given her even more confidence that together she can make a difference. Those who know her are aware of her deep passion for data and technology, which will be a key to helping all of us transform the world of work.   Questions   Could you share with us a little bit about how you got to where you are today? Could you share with our listeners what is QuestionPro? And how does that really dove tail or fit into the whole customer experience puzzle? How does your company help customer experience? QuestionPro focuses a lot on market research. Could you share with us if your target is predominantly large companies, or let's say for example, someone has an organisation with 20 employees, but they have a pretty large customer base, would your company be able to provide services for them as well? what are some key indicators or trends that you have noticed since you're already in this space, what do you think companies need to be focusing on in order to ensure that they're really tapping into the needs of their customers? Could you share with our listeners, how do you stay motivated every day? What makes you keep going? Could you also share with our listeners, what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you share a book that has had the biggest impact on you, it could be a book that you read a very long time ago or even one that you read recently. Could you share with us what's the one thing that's going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people? Where is the best place that listeners can find you online? Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to get you back on track if for any reason you get derailed or just get you back on track with what you're working on. Do you have a quote like that?   Highlights   Sanja's Journey   Me: Even though we read your bio that basically gives us a summary of what you do. But we love to hear from our guests in their own words, a little bit about how they got to where they are today.   Sanja stated that as mentioned, she's had a privilege of living on three different continents. And she's actually talking with Yanique right now out of Buenos Aires, Argentina. She was born and raised in Belgrade, Serbia, and spend about half of her life in the United States. And so, for her, she's had this incredible pleasure of interacting with so many different people in her life path both personally and professionally.   And so, her profession is Organizational Psychologist and she actually currently is president of a business unit called the Workforce at a company called QuestionPro. And they also have a customer experience business unit. So, in her life, she feels like she's had, again, this personal/professional intersection where she had a pleasure working for an organization that's not only helping people feel seen and valued at work, but also has this tremendous focus on customer experience. Because we're all the same thing, we don't look at the person and say, “Okay, you're an employee now. But five minutes later, you're a customer only. And then maybe you're going to be an employee, again.” We really of course, are all of these things.   And additionally, no kids and parents and spouses and a million other things. So, she looks at that life experience, and she just have this huge passion for helping people be seen, and really helping organizations, whether it's from customer experience, or employee experience, understand the why behind people's behaviours and people's needs. Because when we understand that is really when we have this tremendous opportunity to provide people with better cultures, with better services, with better products, platforms, etc. So, she could go on and on, but she'll turn the mic back over.   What is QuestionPro?.... How Does Your Company Help Customer Experience?   Me: I mentioned in your bio, as well, as you mentioned just now in giving us a little overview of who you are, that you are attached to an organization call QuestionPro. So, could you share with our listeners what is Question Pro? And how does that really dove tail or fit into the whole customer experience puzzle? How does your company help customer experience?   Sanja shared that she's had this incredible pleasure of actually about 15 years ago, being a customer of QuestionPro and using their survey technology to better connect with people who were looking for jobs, looking for different opportunities in the organization. And today, she sits on the other side, because again, her experience was so positive, as a customer that she thought she'd love an opportunity to actually join and help QuestionPro have an even wider reach and work with more organizations.   And so, when it comes to customer experience again, QuestionPro has multiple different divisions, and they're also really big in market research. So, they have access to over 40 million people worldwide to really be able to understand consumer behaviours, employee behaviours, purchasing whatever it is that an organization or research institution is looking to solve.   They have both the technology, the expertise, and helping them craft those questions, as well as the audience to really help them solve those challenges. And then they also have the CX and EX business units, they really work seamlessly together. CX in particular, working with organizations again, to understand how do they best connect with people that they're doing business with?   How do they reach them in the point that they can get the best information around their perception of who they are as an organization, their satisfaction, and how do they interact. And then, of course, the EX part where it fills that loop because there's so much research where they see that how satisfied you are in your job, how connected you feel to the company's mission and vision that has a huge impact and how you interact with customers.   So, they've really at QuestionPro look for these multiple ways to understand the world around us that as we know, is just changing faster than it ever has before. And we have every reason to believe that that's just going to exponentially accelerate, and be able to give this holistic vision of what that customer experience is, not only in a way that person interacts with a product or a platform or a brand, but really understand, again, from all of these different angles as an organization, what can their clients do better and differently to really give their customers a better experience.   So, it's all very much research based, data driven and they really pride themselves on creating these very empathetic conversations. She was mentioning earlier the why, they want every person to feel seen, to feel heard, that when that conversation is happening, they really truly believe that the organization on the other end cares about them as an individual, not only about the consumer of their product. And she thinks the more data they have, and the more holistic understanding they have of that, the better off they'll be as a society and the better off each one of their clients will be.   Does Your Company Target Predominantly Large Companies? What Companies Need to Focus on in Order to Ensure That They Tap into the Needs of Their Customers   Me: So, QuestionPro focuses a lot on market research. Could you share with us if your target is predominantly large companies, or let's say for example, someone has an organization with 20 employees, but they have a pretty large customer base, would your company be able to provide services for them as well? That's part A of my question. And then Part B. In terms of market research, what are some key indicators or trends that you have noticed since you're already in this space, what do you think companies need to be focusing on in order to ensure that they're really tapping into the needs of their customers? Because sometimes a company offers something to a customer, but I think they're doing it for your own benefit and not necessarily what the customer actually wants or needs.   Sanja stated that they are both great questions from a standpoint of what kind of organizations they work with, they actually span a very, very wide, wide range. They even have, of course, they work with larger companies. However, they even have programmes where they have free platforms, free programmes for entrepreneurs, because they believe that really stand apart experience does not only sit with the largest organizations, it's everyone that wants to really bring a unique idea to the world, to the marketplace.   They all are looking to have conversations with those individuals that they're looking to serve. And the better educated, the better targeted conversation you can have, the more quickly you can iterate on your product and on the way that you interact with your consumers to really make sure that what you're bringing out there is relevant, it's timely, and that you're adjusting it based on the market needs. So, when it comes to the part A of your question, when it comes to organizations, they really work whether you have 20 employees or whether you have 200,000 employees, they work with those organizations.   Now, when it comes to trends, she mentioned she an Organizational Psychologist. So, research is at the heart of everything she does. Data is what drives her decisions. And she's been an Organizational Psychologist for quite a while, so she's seen during her studies, they mostly relied on survey data to really inform their research, understand what's going on. Since then, there's been an explosion of behavioral kind of data, there's just a lot more information available for organizations to make a decision, which is absolutely phenomenal. What a what an incredible luxury for us to have.   However, one of the things that she noticed a few years back is a lot of people, very boldly saying, “Well, now that we have all this behavioral data, who needs surveys anymore?”   And she just thought this was even way before she worked at QuestionPro. She just grabbed her heart, and she thought, but what do you mean, these are to her, she calls it empathy at scale. It's these conversations we can have with people at scale to understand what they need, to understand how they feel, to have them feel seen and heard.   Behavioral data, again, is phenomenal and she would never discount it, but when you see how a person is acting, and oftentimes she'll compare that to a personal relationship.   So, for example, if her husband comes home, and he's behaving a certain way, if she's in a good relationship, would she not ask him what's going on? And she sees this behavioral data, he must have had a bad day at work, well, maybe it was his family, maybe he's not feeling well, there could be all of these different reasons.   And so, a big part of the reason why she loves what they do is they provide organizations a platform to have this conversation, to have it in a very humane way. And a lot of the trends that we're seeing, and we're also trying to influence.   She remembers again, back in the day, 20 plus years ago, when she was getting her PhD, a lot of times surveys, she guess, for lack of a better word, were very surgical, you would ask somebody based on your experience, how would you rate this on a scale of one to five, but there's so much more humanity that can be entered into that if you are interacting with any kind of product or platform, you're doing it for a reason.   And so, that organization has an opportunity to ask you, “Hey, we know what are you looking to accomplish for this, when you chose us, what was that reason? What are maybe some of your goals that you're looking to accomplish today?” So, maybe somebody is buying a piece of makeup, and we assume that it's for something aesthetic for themselves, but maybe it was for a family member, maybe it was in a moment that they're working on self-improvement, there is so much that can be understood when you think of a person that you're interacting with, as a human, as somebody, all of us, no matter how good of relationships we have, when you sit across, she will call a table even though it's a virtual table, virtual survey, and you feel like somebody's asking you questions where they truly care about you, you'll never want to miss that conversation.   And for the organizations on the other side, the amount of insights that you will get not only about necessarily a specific interaction that somebody had with one person in a store, but to open up that opportunity to have a conversation with someone and we're seeing so many changes in the market, we're seeing changes in people's behaviour.   For example,  she bought a piece of makeup recently, and she ordered it online. And she did so because this never happened in her life, but she lost her entire makeup bag travelling back from New York. Exactly. She was pretty calm about and she said, okay, let her think about different pieces that she needed. And she ordered something online because her schedule is chaotic and balancing her work and her four-year-old and her family and many different things.   And she could have walked to the store, but she just didn't have a chance to. And so, she ordered something online, and unfortunately, they sent her the wrong thing. It happens, not big of a deal, we'll figure it out. She went to the store, they said she needed a code to change it. Okay, it was a little sad, it's going to be just difficult. She came back and they gave her an email to write to and she wrote and somebody very nice wrote back and said, “Well, we're so sorry, we made a mistake. Okay, well, here's the shipping label, if you could print it out and go to the shipping store.” And she said, “I'm really sorry, that's not going to work for me. I ordered this because I just don't have the time. And now you're asking me to go to one place print a label, go to another place and mail this, wait for it to come back home.”   And they came back, and they said, “Okay, we'll make an exception.” But in some ways that was a missed opportunity for a conversation if they can know the location where she's in, so it's that behavioural data, they see that she ordered something, the solution that they provided out of the goodness of their heart didn't make sense to her. But if they took that opportunity to just ask a few questions and say, “Hey, we're looking to solve your challenge. Can you just help us understand what was the main reason you ordered online?” They probably could have given her much quicker, a better solution, without her being frustrated.   So again, it's every time thinking about that individual that put trust in a brand that choose, we have so many options for everything these days. And it's so much easier to choose than it was ever before because so many things are online, so much advertising is online, so you're aware, not only are there more options, but she thinks we're aware of more options than we ever were before. To ask those like, what was the reason for something, to get to know a person a little bit better, you can start to build out that persona, and at a scale, have a better understanding of people in one to one how you have that conversation and how you collect the information will tremendously help build that relationship. You can probably tell she's very passionate about what she does, because she probably just talked for about 10 minutes straight, but she hopes it's at least a little bit helpful.   Me: Of course, definitely. Everything you said was just so valuable just now, it is really paying attention and being mindful and asking the right questions. And I say all the time that companies collect so much information from us from time to time, depending on the product or service that you're engaging with. And I don't find that they're really using that data to the best, to the fullest capacity. Sometimes they even ask questions to answers that they have already. And that just goes to show that they're not paying attention to the data that they're collecting. So, it's good for you to put it in perspective like that and give us an example. Because then it really brings it home, because it's not just about saying that I took information, but what did I actually do with it? And if I was asking the right questions, based on what was happening to you with the makeup situation, you would have probably gotten a way better solution and definitely one that you would have been pleased with.   How Sanja Stays Motivated?   When asked about how she stays motivated, Sanja shared that she is by nature a very positive person, a very optimistic person, a happy person. But she says even given that, she has her moments where she's just tired or cranky, so we're all human. It's not easy to ride that high all the time. But to her, there are a couple of things. She thinks that first if we keep in mind that there are all of those like different cartoons about careers and staying motivated, and the path to success and this ladder. And there's one where you see a really, really long ladder, and you feel like, “Oh, I'm never going to get there.” But then you look back and you see how much you've accomplished.   So, there's actually a book that she's halfway through now. It's called The Gap and The Game: The High Achievers' Guide to Happiness, Confidence, and Success and it was written by two gentlemen, Dan Sullivan, and was with Dr. Benjamin Hardy. It's a book about focusing on the things that you have accomplished more than the things that you have not accomplished yet. And it really resonated with her to the point that she was actually at the hairdresser on Saturday. And she was starting to get tears in her eyes because of the stories that they were sharing, she thought, ah, if more people can think this way, if more people can really take a step back and understand especially this happens not in the moments of celebration, right in the moments of celebration, and when something really great happens, you don't need to stay motivated, that celebration in itself might be enough.   But in the moments when you just tried something, and it didn't work. And we say ah, failure is so critical to success. But it's tough when it happens, and we need to talk ourselves into a better space and that's human. But one of the things that she really loved about this book, is this reflection on taking the time and looking back at what you have accomplished in the last month, in the last year, in the last 10 years. And she thinks if we do that more as people, if we do that more systematically, each individual person will realize how much they have to celebrate, and it doesn't mean that we should not be motivated by goals, of course, that's still important.   But more often than not, when we're achieving those goals, we're going to have missteps, we're going to make bets on things that we're going to be sure are going to help us and realize they didn't. And it's in those moments to take a step back and say, “Okay, but what did I do? How much of a difference have I made? How many people have I maybe helped along the way? And how much have they helped myself along the way?” Sanja thinks that is absolutely tremendously powerful.   And she was actually talking with a colleague of hers, and he asked her, “Oh, but Sanja, like, do you feel like you can do that all the time?” And she said, “Of course not, that's why I'm reading this book.” She's still very much a work in progress, all of us are. But finding, seeking out these ways to really help ourselves, especially during the moments that are challenging, and she mentioned before that she does believe the world around us is changing so quickly. And what's sometimes hard about that is that things that we experimented with before are things that we've had success with before. A lot of times, the circumstances around us have changed so much that if we repeat the exact same thing, we will not get that success. So, it's not just about this mastery of oh, I have experience, I'm older and wiser. But wait a minute, 5 years, 10 years, 20 years passed, since tried the strategy, the world around me is very different. I can try it again but if it doesn't succeed, I still need to have that passion and energy to try again.   So, she thinks really so much of it is about the mindset. But also people understanding that if something does happen that's not as successful as expected it to be, to give themselves some time to feel that frustration, almost like the 5-10 minutes or however long it takes of mourning, look back, reflect and then go ahead again. That's really where her mind is these days. And again, she's enjoyed this book tremendously and the mindset that it helps people develop. So, she would say that would be one of the ways that she stays motivated.   App, Website or Tool that Sanja Absolutely Can't Live Without in Her Business   When asked about online resources that she cannot live without her in business, Sanja shared that she was thinking about that question. And she thought as she looked at her thought phone, she thought, she has so many apps on her phone, and she has so many ways of communication. And as they were saying earlier in their conversation, she's lived in so many continents, and she has people that she loves and even more continents than where she's lived. So, to stay up on news and research and everything, it requires quite a few. But she would say the one publication that she really enjoys is Harvard Business Review, she thinks for her line of work, it's really powerful, the articles are very well thought out.   It rolls into the application that she may be use the most and that's probably LinkedIn, nobody's going to sit in their chair and be like, “Wow, I've never heard of that. Well, let me write it down.” But in to her, she really likes it because it summarizes a lot of her professional interests.   Of course, a lot of times LinkedIn is as good as the people you're connected with, and people that you follow. So, she tries to make a very conscious effort that if she reads books from authors that she enjoys, if they happen to be on LinkedIn, she either follows them or connect with them. She does the same for the publications that she enjoys, whether it's again, Harvard Business Review, or The Economist or any other ones.   And then it's also interesting, because she has to admit that unlike a lot of other maybe social media platforms, you tend to connect with more like-minded individuals, so that's something to be careful about. She tries to proactively connect with people or follow people who maybe have different experiences than her, maybe slightly different beliefs than her because it's one place where she feels like she can get more of, she guess in her professional life more so than personal life exposed to different ideas, although more people are sharing things personally on LinkedIn, which she really enjoys. And it's one place that she can pop into every once in a while, and it increases her awareness of maybe again, books that she should read or interesting articles or different viewpoints or, to your point, what's going on around the world, what are organizations doing, what are people researching.   And she also loves that it gives her a platform to share some of what she knows back. So, she probably consumes information from LinkedIn a lot more than she shares, but she tries to hold herself accountable. They do a lot of research at QuestionPro and that's one of the things. Again, she enjoys most even though really a big focus on her personal job is employee experience and working with organizations on that, she's doing a lot of market research herself.   And when she finds information that she feels like she hasn't really come across this before, she thinks for somebody that's in a similar practice as she is would find this valuable, it also gives her a platform in a way to have a conversation. So, she's not just consuming the news and consuming the information, but she can also try to add value to those that she's connected with as well. And that makes her feel really good.   And of course, some things she shares, she's sure some people find a lot of value and other things maybe a little less. But she loves that feeling that she can actually contribute to the society as much as she's taking back out of it. So again, she doesn't think anybody's writing this down as an application they've never heard of, they do. And she's been very conscious about how she uses it. And she has found a lot of value when she has limited time. And she can't go to all the many applications that she has, she feels like to her, especially professionally, but even personally, it adds a lot of value.   Books that Have Had the Biggest Impact on Sanja   Me: When we asked you how you stayed motivated, you did share one book with us. So, since you gave us one already, maybe you can give us one more book that you believe has had the biggest impact on you, it could be a book you read a very long time ago or even one that you read recently.   When asked about books that have had the biggest impact, Sanja shared that she has a whole list next to her, but she'll summarize it. And if you look at a lot of the books she has today are on Kindle, because it's not as easy to find books in English in Argentina, and she's a faster reader in it. So, she has professional books, she has her what they call, quote unquote, somewhat guilty pleasures, but a lot of times they're really beautiful novels. And then they have kid development books. Today she'll share the professional ones, for the audience will be maybe the most relevant.   The one that's still somewhat recent, but she just absolutely loves, in line with our conversation is Think Again: The Power of Knowing What You Don't Know by Adam Grant. The reason she says that is because there's so many people with such strong beliefs and she thinks on the one hand, it's beautiful. And she thinks on the other hand, the more effectively we can open up our mind to other people's ideas, and understand where they're coming from, the better we're going to be as individuals. And in many ways, one of the areas she's really passionate about and she focus on is diversity and inclusion.   And the best way that we can really connect with others, feel compassionate, feel empathetic, understand where they're coming from, is to take the time to understand their perspective, take the time to understand where they're coming from, to her, personally, it is so incredibly fulfilling as a human. But she thinks as a humanity, the more effectively we can do that and the more effectively we can tell people why it's valuable to them, that it's not that somebody is going to talk with you to try to convince you that you're wrong. But if somebody wants to talk with you to give you an even better perspective, to give you even more knowledge, to give you a different view, it doesn't mean that you need to change your opinion. But that pretty much without fail, you're going to be a better person because of it. She thinks not only professionally, but as a humanity, the more effectively we can do that we'll be in such a better place.   So, it is a relatively recent book. And it's again, one of those concepts that when you hear and maybe it's not like, “Well, Sanja, that's really earth shattering!” But she thinks how we do it, how we approach it, and she catches herself still right? Like she catches herself being so strong in some of her beliefs and she's realized over her lifetime, that there were times that she was quick to judge someone, and there were times that she would have been a better friend, a better partner, a better leader, if she would have just taken time to listen.   She's gotten to the point that she's trying to very consciously be much more open minded in everything she does, sometimes she needs to be proactive about it, it still doesn't always come as naturally as she would like to, she thinks that's most things in life that we care about, we have to work on. But it's also how you approach it and how often you catch yourself that even if you believe, quote unquote, you're a certain kind of person to do some self-reflection and say, “Am I really being that person consistently? Am I really showing up for the people that I'm around, really being open minded, really rethinking my stances, from very maybe large societal things to maybe even some small things and how we run our CX and EX programmes.”So, she will just mention that one from her list. There are many more, but she thinks that was probably a good one.   What Sanja is Really Excited About Now!   When asked about something that's going on that she's really excited about, Sanja stated what a phenomenal question. Sanja shared that she runs a business and a lot, of course, how successful her business is comes down to revenue and comes down to the number of clients they have, and so, many times that's in North, but a lot of what she's reading about, and she's passionate about professionally and personally is how to impact those around her. And so, there are different ways that she's experimenting in being a leader first. And of course, a parent and a spouse and everything in her personal life for those people that are what she would call, for lack of better word, her first-degree connections, and comes of almost importance.   When they reflect back 5 years from now, 10 years from now, she wants them to think of her as a person that had a positive influence on them. One of the things that she's experimenting with, because she gets asked a lot about herself, she gets asked a lot about her career, her passions, and a lot of her life was not conventional. And a lot of the decisions that she's made could be surprising to people around why would she make it at that stage of my life? If she made that decision, how did she still end up where she is today? How does she maintain that happiness?   And so, something that she's thinking about actually have a podcast as well, where they reach a wider audience, and they talk about work related issues and life related issues. And so, one of the things she's thinking about is, how much does she want to scale out that impact? Doesn't make sense to have a broader audience? Does it make sense to try to reach more people and motivate them? Or is it not even motivate them, but make them feel confident, make them feel excited about taking risks, make them feel excited about what's possible that they maybe thought they could never accomplish. But really, truly they can. And that's one, it's a little high level, but she's just thinking about it from the sense of what's the best way to reach people in a very personal way? And like, we're saying things are changing, is it in the form of writing a book? Is it a form of continuing a show? Is it a form of videos, but her aspiration is, if any little thing that she says can actually leave people with a better feeling about themselves, she would love to be able to do that at larger scale.   And so, she's just going through the process of thinking, what is that best path now? So, she will keep us posted, she doesn't have all the answers yet. It's a little bit of an experimentation time, but that's something that she's been reflecting on recently. And she's feeling more and more passionate about, so she thinks that'll be somewhat of her next big project.   Where Can We Find Sanja Online   LinkedIn – Sanja Licina Twitter – @SanjaLicina   Quote or Saying that During Times of Adversity Sanja Uses   When asked about a quote or saying that she tends to revert to in times of adversity or challenge, Sanja shared you won't be surprised based on the books that she was just mentioning. And some of what keeps her motivated, it changes over time and it changes based on what she's experiencing at the moment. Right now, one that really resonated with her and again, this is personal and professional is, “Be thankful for you are now and keep fighting for where you want to be tomorrow.”   Me: Oh, very nice. Very simple. Very nice. I'm a big gratitude buff so it's nice to hear that the quote is actually has some level of gratitude in. I have a gratitude app that I write stuff in daily and I actually have a gratitude journal and a gratitude jar. So gratitude is something I practice consistently, I think it really helps. I think as human beings, we complain a lot about what we don't have and what we want, we're not satisfied with where we are. But if we do take time, I think to be grateful and thankful for where we are and what we do have, I believe that more will abound onto us naturally.   Sanja agreed, absolutely. I love that. And she loves that, that's one of her aspirations, like where you're mentioning, like journaling and writing that down…I'm very much a work in progress when it comes to that, she doesn't do it consistently. But she knows that there's tremendous value there.   And she thinks to Yanique's point, there are so many things happening around us that we can find ourselves saying, “I'm not good enough, I'm not doing this enough, I don't have enough money.” There's so many not enough's that it just an every single person, no matter where they are in their journey, have so many things that they can be grateful for, even during times of real hardship, when she thinks finding that is even more important and even much more challenging than during the days that the things are going well.   She thinks the more we can instill that in ourselves, the easier it's going to be and to her, she catches herself every day she needs to move forward, every day she needs to accomplish something, while a day is 24 hours, it is not a whole lot of time to really do something significant. And so, she thinks if we can continue to reflect back, while we continue to build, it's going to give us in those moments, like we were saying where it's like, ah, I feel like maybe I'm falling short, giving us that energy to really fight through whatever adversity we have, or whatever challenges, it's just going to be that much more powerful.   So, she loves that Yanique does that very, very proactively and very intentionally. And she hopes that for people who are listening that inspires some more of them to do that as well, because she knows it's so incredibly valuable.   Me: Yeah, it is amazing. Thank you so much, Sanja. We just want to say thank you so much for taking time out of your very busy schedule, for hopping on this podcast with us today. And sharing all of these great gems and nuggets that I know our listeners are going to scoop up once they get the opportunity to listen to it first-hand. I know for sure I totally enjoyed this conversation and I just wanted to express my immense gratitude to you for sharing all these wonderful nuggets with us.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links   The Gap and The Gain: The High Achievers' Guide to Happiness, Confidence, and Success by Dan Sullivan and Dr. Benjamin Hardy Think Again: The Power of Knowing What You Don't Know by Adam Grant   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   Big RYG Customer Success Leadership Summit October 12-13, 2022 Washington DC Sign Up

Nunca habíamos imaginado que unos de los libros delicatessen de los que hablaríamos en Zetatesters sería un libro escrito por el señor Carles Caño, “chupito” (para entender este concepto debéis haber escuchado bastantes episodios). Carles para los que aún no le conocéis es @presentastico, un  ingeniero informático reconvertido en formador, conferenciante y divulgador sobre comunicación efectiva, desarrollo personal y profesional en el que el humor es uno de sus recursos favoritos. Podeís escucharle en Presentastico además de los muchos episodios de este podcast. Este alma Zetatesters que tanto nos ha inspirado y que echamos de menos, ha compartido con nosotros el proceso de creación de su último libro: Storyfulness. Un libro que habla de cómo crear, compartir y comunicar buenas historias. Las historias nos atrapan, es la manera natural de comunicarnos pero a veces conforme vamos creciendo y según el contexto dejamos de utilizarlas porque olvidamos la magia y su poder de influencia. En este episodio conversamos sobre hábitos, sistemas que nos ayudan a poder desarrollar y conseguir un proyecto a largo plazo. Así que, descubriremos si Carles ha estado en modo “one think”, qué aplicaciones y hábitos ha probado, cómo encontrar la manera de encajar tus sites projects en tu vida. Una charla muy interesante en la que también hacemos alusión a algún otro libro como The case against reality de Donald Hoffman o Think Again: The Power of Knowing What You Don't Know  de Adam Grant. Si quereís saber cuantas horas ha dedicado Carles a escribir el libro y quereís conseguir algún ejemplar sólo teneís que darle al play. Os podeís subscribir en este enlace Esperamos no tardar tanto en volver a hacer un episodio con el señor @presentastico

Jeff takes a metaphor from Adam Grant's book, Think Again - and challenges pastors to choose the Rethinking Cycle, instead of the Overconfidence Cycle.Pastors are the spiritual thought leaders in the community, or should be, and must be open to the dynamic of life-long learning. It requires humility and, surprisingly, doubt! But you can do it, and Jeff unpacks how.Pick up Grant's book, Think Again - The Power of Knowing What You Don't Know. You'll be glad you did.Support the show

Sherrie Barch is the CEO of two Forbes' ranked top executive search firms and a leadership consulting company. An expert in the areas of leadership, team development, and diversity, her forward-thinking approach to work was recognized when she was chosen to participate in the ‘altMBA” program designed and led by leadership guru Seth Godin. Born and raised in Northern Illinois, Sherrie earned B.A. and M.A. degrees in Communication from Western Illinois University. Sherrie is married with three sons. As a mom, she describes herself as a part-time pancreas for her two youngest sons who were both diagnosed with Type 1 Diabetes within the same year. Playing this role for the last 11 years, she is relentless about creating open and honest communication with her family about this chronic and life-threatening condition. Sherrie's passion for storytelling and making room for serious and “heavy” conversations was a strong motivation for her to write her first children's book Heaven's Bell based on a story of the same name she penned several years prior. The story focuses on 11-year-old best friends Cody and Ashley, and what happens when their once-in-a-lifetime friendship is threatened by personal tragedy. One of her goals for Heaven's Bell is to create and inspire a safe space for families to have a conversation about death and dying in a natural and productive way. Sherrie is currently working on her second book, a business leadership fable designed to help new college graduates navigate the “real life stuff they don't teach you in school” about career conversations, conflicts, and challenges.  In this episode, we discuss: How she navigated her sons' type 1 diabetes diagnosis and how that affected her family's lifestyle. What she has learned about grief & death since writing her book. The importance of having difficult and heavy conversations with our children.  How she used storytelling as a way to start an important conversation about death and grief, and remembering loved ones we've lost.  Connect with Sherrie on Facebook, and Instagram .  Resources mentioned in this episode: Think Again - The Power of Knowing What You Don't Know by Adam Grant Connect with me: Instagram: https://www.instagram.com/the.motherhood.village1/  LinkedIn: https://www.linkedin.com/in/nicolegcumberbatch/  Website: https://www.themotherhoodvillage.com/ Loved this episode? Leave a review and rating here: https://podcasts.apple.com/us/podcast/the-motherhood-village-podcast/id1487274178 

In this episode of the podcast, we will discuss dogma in critical care medicine. How do we fight dogma when the evidence is weak? Our guest is Dr. Mervyn Singer, an internationally recognized critical care clinician, investigator, and educator. Dr. Singer is professor of intensive care medicine at University College London. Additional Resources: Challenging management dogma where evidence is non-existent, weak, or outdated. By D. A Hofmaenner and M. Singer https://link.springer.com/article/10.1007/s00134-022-06659-4 Link to Gapminder, an independent educational non-profit fighting global misconceptions https://www.gapminder.org/ Think Again: The Power of Knowing What You Don't Know. By Adam Grant https://amzn.to/3bceyLu Books Mentioned in this Episode: Factfulness: Ten Reasons We're Wrong About the World--and Why Things Are Better Than You Think. By Hans Rosling https://amzn.to/3S4kWFj

Organizational psychologist Adam Grant joins Margaret Hoover to talk about the importance of reconsidering one's established views, and why he believes doing so could be the key to healing America's divisions. The Wharton professor's most recent bestseller, “Think Again: The Power of Knowing What You Don't Know,” explores the science of thinking and rethinking, as well as the most effective strategies for changing someone's mind. Grant discusses how his research applies to political debates, the difference between a politician flip-flopping and evolving their views in light of new information, and why partisans are so resistant to evidence that challenges their deep-seated beliefs. Grant, host of the TED Talks WorkLife podcast, also addresses the mental and emotional fallout from COVID-19, the factors driving the Great Resignation, and whether the pandemic has permanently changed how we work. Support for “Firing Line for Margaret Hoover” is provided by Stephens Inc., Robert Granieri, Charles R. Schwab, The Fairweather Foundation, Asness Family Foundation, The Rosalind P. Walter Foundation, Damon Button, and The Marc Haas Foundation.

There is a famous quote by Alvin Toffler that goes: ‘“The illiterate of the future are not those who can't read or write but those who cannot learn, unlearn, and relearn.” As educators, you're probably already quite enthusiastic about the learning part. Being a lifelong learner is something that is a part of us. We're constantly learning new things and updating our knowledge. But learning is not just about acquiring new things to learn, it's important to learn, unlearn and relearn.  In today's episode I'm talking about why it's necessary to consistently ‘unlearn' our habits, unconscious beliefs, assumptions, and our practices so that we can make space for the new.  I'm sharing some tips and coaching questions to get you thinking about where you can declutter and detach, so that you stay fresh and relevant. Links https://www.buymeacoffee.com/clairebown (Support the Show) Join our FREE https://www.facebook.com/groups/slowlookingclub (SLOW LOOKING CLUB) Community Sign up for my weekly dose of carefully-curated inspiration https://my.captivate.fm/www.thinkingmuseum.com/newsletter (The TM Weekly) Find me onhttps://www.instagram.com/thinkingmuseum/ ( Instagram),https://www.facebook.com/ThinkingMuseum/ ( Facebook),https://twitter.com/thinkingmuseum ( Twitter) andhttps://www.linkedin.com/in/clairebown/ ( LinkedIn) Adam Grant's book https://www.amazon.com/Think-Again-Power-Knowing-What/dp/1984878107 (Think Again: The Power of Knowing What you Don't Know)  

In today's episode we continue our discussion about the characteristics of God. We look at the phrase slow to anger and what the actually means for our life. We talk about what anger looked like for us growing up and what perceptions we grew about anger over time. The Voice of the Heart by Chip Dodd https://www.amazon.com/Voice-Heart-Call-Full-Living/dp/098439916X/ref=asc_df_098439916X/?tag=hyprod-20&linkCode=df0&hvadid=312009828129&hvpos=&hvnetw=g&hvrand=16351344248688716585&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9027292&hvtargid=pla-568140324406&psc=1/ Carey Nieuwhof & Adam Grant Podcast https://careynieuwhof.com/episode405/ Think Again: The Power of Knowing What You Don't Know by Adam Grant https://www.amazon.com/Think-Again-Power-Knowing-What/dp/1984878107/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1655840310&sr=8-1/

And so today as promised, we will take a deeper dive into the masterpiece - “Think Again - The Power of Knowing What You Don't Know” by the insightful thought leader Adam Grant.  Today's principles really lay the foundation of how our minds will tackle with new information - new thoughts - opposing ideas even.   We will talk a bit about how our hearts play into the learning and unlearning processes.  We will outline what Adam presents as our "Re-Thinking Cycle" (Good) and our "Overconfidence Cycle" (Not So Good).  We can help understand how to break the not so good cycle of overconfidence and reinforce the elements of the rethinking cycle. Come on this journey - learning and growing - rethinking and unlearning...Right Here! Right Now!

Stack Overflow's 2019 Developer Survey found that respondents overwhelmingly considered Elon Musk to be the person with the greatest influence on technology. Now that Musk is taking over Twitter, it's safe to say that influence will increase.James Stanier, engineering director at Shopify, has some thoughts on one of our perennial topics: transitioning from IC to manager. He's proposed a 90-day trial period for IC engineers moving into management roles. Listen to Stanier on the Dev Interrupted podcast.Ben talks up Samsung's The Frame, which lets you display your favorite NFT or old-fashioned art when you're not using it as a TV. Because who wants to look at a blank screen?Cassidy recommends Adam Grant's book Think Again: The Power of Knowing What You Don't Know and Matt recommends an LG C1 TV for folks in the market for a stunning gaming experience.Today's Lifeboat badge goes to user Drew Reese for their answer to Deprecation notice: ReactDOM.render is no longer supported in React 18.

How to manage procrastination according to Margaret Atwood, how to work around your first-instinct fallacy, the upsides of imposter syndrome, the best way to avoid falling prey to the Dunning-Kruger effect, how to avoid thinking like a preacher, prosecutor, or politician so you can think like a scientist instead – and that's just the beginning of the conversation in this episode with psychologist, podcast host, and author Adam Grant. In the show, we discuss both his new book – Think Again: The Power of Knowing What You Don't Know – and his TED Original Podcast, WorkLife, in which he interviewed Margaret Atwood, the author of The Handmaid's Tale, to learn how she deals with the constant allure of social media and streaming videos in a future where giving in to procrastination is easier than it has ever been. In the show, you'll hear portions of that interview followed by a lengthy interview with Grant about his new book in this all-over-the-place, extensive exploration of how to rethink your own thinking. Link to get a free ticket to the online event we call The Conversation Lab: https://www.mishaglouberman.com/convolab-may3 Patreon: http://patreon.com/youarenotsosmart See omnystudio.com/listener for privacy information.

On Sunday April 3rd, Hungarians decide whether to elect Viktor Orbán and his special form of eurosceptical "illiberal democracy" to a fourth consecutive term in office as war rages on their northeastern border. Since he returned to power in 2010, Orbán has established a new style of government that is hard to capture with standard political vocabulary. In previous podcasts, András Körösényi opted for plebiscitary leader democracy, Gábor Scheiring for authoritarian capitalism, and Tímea Drinóczi and Agnieszka Bień-Kacała for illiberal constitutionalism. Whatever term best explains it, Orbánism has attracted a fan base among national-conservatives globally: most prominently Donald Trump's intellectual outriders and Fox News host Tucker Carlson. In his new edition of Orbanland: Why Viktor Orbán's Hungary Matters (New Europe Books, 2022), Lasse Skytt - a Danish journalist who has lived in provincial Hungary since 2013 - investigates what is uniquely Hungarian about Orbanism and what is just a more politically efficient channelling of the global reaction against liberalism and globalisation. He writes: "Through understanding what is going on in Hungary - and why - perhaps we will be able to predict how the current polarisation might shape the future of both sides of the Atlantic''. *The authors' own book recommendations are: After Europe by Ivan Krastev (University of Pennsylvania Press, 2017) and Think Again: The Power of Knowing What You Don't Know by Adam Grant (WH Allen, 2021). Tim Gwynn Jones is an economic and political-risk analyst at Medley Advisors (a division of Energy Aspects). Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

On Sunday April 3rd, Hungarians decide whether to elect Viktor Orbán and his special form of eurosceptical "illiberal democracy" to a fourth consecutive term in office as war rages on their northeastern border. Since he returned to power in 2010, Orbán has established a new style of government that is hard to capture with standard political vocabulary. In previous podcasts, András Körösényi opted for plebiscitary leader democracy, Gábor Scheiring for authoritarian capitalism, and Tímea Drinóczi and Agnieszka Bień-Kacała for illiberal constitutionalism. Whatever term best explains it, Orbánism has attracted a fan base among national-conservatives globally: most prominently Donald Trump's intellectual outriders and Fox News host Tucker Carlson. In his new edition of Orbanland: Why Viktor Orbán's Hungary Matters (New Europe Books, 2022), Lasse Skytt - a Danish journalist who has lived in provincial Hungary since 2013 - investigates what is uniquely Hungarian about Orbanism and what is just a more politically efficient channelling of the global reaction against liberalism and globalisation. He writes: "Through understanding what is going on in Hungary - and why - perhaps we will be able to predict how the current polarisation might shape the future of both sides of the Atlantic''. *The authors' own book recommendations are: After Europe by Ivan Krastev (University of Pennsylvania Press, 2017) and Think Again: The Power of Knowing What You Don't Know by Adam Grant (WH Allen, 2021). Tim Gwynn Jones is an economic and political-risk analyst at Medley Advisors (a division of Energy Aspects). Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/political-science

Everyone behaves like either a preacher, prosecutor, politician or scientist, according to Adam Grant, an organizational psychologist . Where do you fall? The girls chat about his book, “Think Again: The Power of Knowing What You Don't Know” and reveal their surprising answers to his fun quiz. Rose is getting out of dodge. Liv is getting bookish.1:00: Think Again by Adam Grant book:  https://amzn.to/3i80ylT 3:10: Work Life podcast episode w/JJ Abrams: https://bit.ly/36lPvTH 15:02: Think Again quiz: https://bit.ly/3tV6V1l 21:20: Who are you according to the quiz? Tell us: livrosepodcast@gmail.com30:00: Jason Neff at Holmdel Acupuncture: https://holmdelacupuncture.com/ 

In an illuminating and cerebral discussion, Adam Grant discusses his new book “Think Again: The Power of Knowing What You Don't Know”—and the value of checking in and checking up on yourself.

During this walk, I share with you what I learned from the book ‘Think Again: The Power of Knowing What You Don't Know' by Adam Grant. (Affiliate link to the US Kindle Store) ? Social Media Links: YouTube: https://www.youtube.com/FatherRoderick Facebook: https://www.facebook.com/FatherRoderick Twitter: https://twitter.com/FatherRoderick Twitch: https://www.twitch.tv/fatherroderick Instagram: https://www.instagram.com/fatherroderick/ ?️ Podcasts: Podcast – Father Roderick Weekly: http://www.fatherroderick.com/fatherroderickContinue reading "Think Again" The post Think Again appeared first on Father Roderick.

During this walk, I share with you what I learned from the book ‘Think Again: The Power of Knowing What You Don’t Know’ by Adam Grant. (Affiliate link to the US Kindle Store) ? Social Media Links: YouTube: https://www.youtube.com/FatherRoderick Facebook: https://www.facebook.com/FatherRoderick Twitter: https://twitter.com/FatherRoderick Twitch: https://www.twitch.tv/fatherroderick Instagram: https://www.instagram.com/fatherroderick/ ?️ Podcasts: Podcast – Father Roderick Weekly: http://www.fatherroderick.com/fatherroderickContinue reading "Think Again" The post Think Again appeared first on Father Roderick.

As co-hosts, this podcast has provided many opportunities to interview incredibly high-achieving people. Our line-up has included authors, designers, artists, academics, scientists, doctors, lawyers, CEO's, and more! We've had these individuals on the show to discuss topics such as humans' yearning to belong, steps we can take to begin mending racial trauma, and femininity in the modern world, and throughout these interviews, a common question arises: What does it take to become the kind of high-achieving individual we frequently interview? In this special 200th episode of Psychologists Off the Clock, Angela Duckworth, founder and CEO of Character Lab and author of Grit: The Power of Passion and Perseverance, and Yael discuss grit and how it's associated with high achievement. By combining passion and perseverance in the pursuit of a singular goal, many have found success. Join us in this episode to learn more about what it takes to succeed and how you can grow grit in your own life today! Listen and Learn: The joy we feel in reaching our 200th episode and the passion and perseverance (read: Grit) it took to get hereDiana's personal experience using her values to guide her grit (and when and how you can do the same!)The values that continue to guide our podcast's growthA peek inside Angela and Stephen's podcast, No Stupid QuestionsAngela's expert definition of grit and how it is associated with achievementHow grit and parenthood can build upon and strengthen one anotherThe importance of values in your relationship with perseverance Some differences between how interpersonal skills, likeability, and grit each lend themselves to successPractical advice for knowing “when to grit” and “when to quit”Yael's expert break-down of how grit works with principles of ACTAngela's simple, evidence-based recommendations for growing grit Resources: Angela's book, Grit: The Power of Passion and PerseveranceAngela's TED talk (one of the most-viewed TED talks of all time!)Angela and Stephen Dubner's podcast, No Stupid QuestionsKaty Milkman's book, How to Change: The Science of Getting from Where You Are to Where You Want to BeRobert Cialdini's book, Influence, New and Expanded: The Psychology of PersuasionAdam Grant's book, Think Again: The Power of Knowing What You Don't KnowDaniel Kahneman's book, Noise: A Flaw in Human Judgment Elizabeth Nyamayaro's book, I Am a Girl from Africa    Esther Wojcicki's book, How to Raise Successful People: Simple Lessons for Radical Results  About Dr. Angela Duckworth: Angela Duckworth, PhD, is the founder and CEO of Character Lab, a nonprofit whose mission is to advance scientific insights that help children thrive. She is also the Rosa Lee and Egbert Chang Professor at the University of Pennsylvania, faculty co-director of the Penn-Wharton Behavior Change for Good Initiative, and faculty co-director of Wharton People Analytics. Angela completed her undergraduate degree in Advanced Studies Neurobiology at Harvard, graduating magna cum laude. With the support of a Marshall Scholarship, she completed an MSc with Distinction in Neuroscience from Oxford University. She completed her PhD in Psychology as a National Science Foundation Graduate Fellow at the University of Pennsylvania. A 2013 MacArthur Fellow, Angela has advised the World Bank, NBA and NFL teams, and Fortune 500 CEOs. Prior to her career in research, Angela founded a summer school for underserved children that was profiled as a Harvard Kennedy School case study and, in 2018, celebrated its 25th anniversary. She has also been a McKinsey management consultant and a math and science teacher at public schools in New York City, San Francisco, and Philadelphia. Learn more about your ad choices. Visit megaphone.fm/adchoices

How quick are you to rethink your opinions when presented with new information? Can changing your mind make you a happier person? In this episode, Arthur is joined by Wharton organizational psychologist and bestselling author of Think Again: The Power of Knowing What You Don't Know to discuss the perks of being wrong. They also explore how thinking like a scientist and having the humility to reevaluate our opinions, while staying true to our values, can help us to not only improve ourselves, but our world, as well.

Todd and Cathy continue their discussion about empathy volume and focus on how to turn down empathy to avoid burnout. They discuss the 3 types of empathy and how we can remain empathetic without exhausting ourselves. They also discuss Adam Grant's new book Think Again: The Power of Knowing What You Don't Know and how our ability to be “cognitively agile” keeps us curious and connected to the ones we love.

Todd and Cathy continue their discussion about empathy volume and focus on how to turn down empathy to avoid burnout. They discuss the 3 types of empathy and how we can remain empathetic without exhausting ourselves. They also discuss Adam Grant's new book Think Again: The Power of Knowing What You Don't Know and how our ability to be “cognitively agile” keeps us curious and connected to the ones we love.

Do you always think you know more than you do? Have you ever go with your first instinct, but then you realize after, your instinct might not be the right now! In this episode, Adam Grant, an American psychologist, and the author of some of my favorite books including this new one that just releases, Think Again: The Power of Knowing What You Don't Know, even Bill Gates called this a must-read! Came on to talk about this new book, Think Again, and break down why should we re-think when we are thinking, and what leads to him writing this amazing book! I write about all my podcasts! Check out the full post and learn what I learned at jamesaltucher.com/podcast. Thanks so much for listening! If you like this episode, please subscribe to "The James Altucher Show" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher iHeart Radio Spotify Follow me on Social Media: YouTube Twitter Facebook Linkedin ------------What do YOU think of the show? Head to JamesAltucherShow.com/listeners and fill out a short survey that will help us better tailor the podcast to our audience!Are you interested in getting direct answers from James about your question on a podcast? Go to JamesAltucherShow.com/AskAltucher and send in your questions to be answered on the air!------------Visit Notepd.com to read our idea lists & sign up to create your own!My new book, Skip the Line, is out! Make sure you get a copy wherever books are sold!Join the You Should Run for President 2.0 Facebook Group, where we discuss why you should run for President.I write about all my podcasts! Check out the full post and learn what I learned at jamesaltuchershow.com------------Thank you so much for listening! If you like this episode, please rate, review, and subscribe to "The James Altucher Show" wherever you get your podcasts: Apple PodcastsiHeart RadioSpotifyFollow me on social media:YouTubeTwitterFacebookLinkedIn

Sergey Markov, Director of the Institute of Political Studies, joins Christiane Amanpour to discuss Russian opposition leader Alexey Navalny's sentencing to two and a half years in jail. Marina Litvinenko, widow of Alexander Litvinenko, talks about the ongoing protests across the country and the her unique perspective following her husband's death in 2006 that was likely at the hands of President Putin. Artist Kehinde Wiley, best known for his presidential portrait of Barak Obama, discusses spending the last year in his Senegal studio and watching the Black Lives Matter protests in America play out from afar. Our Walter Isaacson talks to Adam Grant, author of "Think Again: The Power of Knowing What You Don't Know" about whether we can unlearn firmly held opinions and beliefs.To learn more about how CNN protects listener privacy, visit cnn.com/privacy