Podcast appearances and mentions of david dungay

Watch on YouTube.In the June 2025 edition of the Microsoft Teams News Show, host Rob Scott from UC Today is joined by Tom Arbuthnot of Empowering.Cloud and a seasoned panel of experts for a fast-paced breakdown of what's shaping the Microsoft Teams ecosystem. Fresh off his holiday and full of insights, Tom unpacks the biggest headlines from Microsoft Build, the newest Teams collaboration features, Copilot updates, Teams Phone innovations, and what to expect from key events like InfoComm, CCW Las Vegas, and Commsverse UK.With AI deepening its roots across the Microsoft 365 landscape, this episode takes you inside the latest announcements — including multi-agent orchestration, threaded messages, live transcription, speaker recognition in Android rooms, and more.Key Discussion Points:Copilot Breakthroughs at Microsoft Build:Tom and the panel unpack Copilot tuning, Model Context Protocol (MCP), and game-changing multi-agent orchestration that makes AI more adaptable and enterprise-ready than ever before.Smart Collaboration Updates in Teams:Threaded replies, streamlined file sharing with external users, and deeper AI integrations make team chat and channel work more intuitive and secure.Copilot in Teams – Deep Dive:Intelligent Recap now includes shared screen content, audio summaries, and real-time agents in meetings — taking productivity to new heights.Teams Phone & Teams Rooms Innovations:From transient transcription in sensitive calls to long-awaited call-waiting beeps and full speaker recognition for Android Rooms, the UC experience is expanding fast.Next Steps:Tune in to InfoComm (June 7–13) and CCW (June 9–12)Don't miss Commsverse (June 18–19)Apply for the UC Awards before June 20Watch the full episode to hear more about the community sessions and fireside chats coming this month.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

 UC Today's David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era Technology, to unpack what modern businesses are getting wrong—and right—about workplace transformation.With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.The future of the office isn't about gimmicks or grand overhauls—it's about thoughtful, human-centered transformation.In this candid conversation, Robyn challenges traditional thinking and outlines New Era's playbook for building smarter, more agile workplaces.Why the “big bang” digital overhaul often fails — and how to replace it with a step-by-step, ROI-driven approach.Three transformation pillars — infrastructure, operations, and experience — and how to start small in each.How smart building tech and collaboration tools feed both ESG goals and employee experience.AI isn't a magic wand — learn how New Era helps clients like Indiana University use Co-Pilot to drive real business outcomes.

UC Today's David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company's evolving cloud communications strategy.Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that's helping businesses modernize—without sacrificing the support they need. Whether you're navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear. TTx has spent decades helping businesses stay connected—and they're not slowing down.In this candid conversation, Aaron Clark shares how Intermedia's white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.Why white-labeling with Intermedia just works.How Intermedia's Teams integration crushes “Microsoft tax” and app overload.Real strategies for migrating 20,000+ on-prem endpoints to modern cloud.What's next: contact center AI, intelligent analytics, and cross-platform visibility TTX's model isn't just about tech—it's about delivering seamless customer experiences and maintaining healthy margins. If you're a service provider or MSP looking to scale cloud communications without losing your identity, this one's for you.

In this episode, host David Dungay sits down with Will Morey, Director of Channel at Gamma, to go behind the scenes of one of the UK's most influential channel-first businesses.From his personal journey to Gamma's evolving product stack and growth into a FTSE-listed giant, Will unpacks the market's biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one's unmissable.What happens when a channel veteran with 30 years in tech takes the reins at one of the UK's most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.In this deep dive, Will shares Gamma's roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.From PBX to UC and beyond – How Gamma's portfolio helps partners address every customer from 1 to 500+ users.Channel-first by design – Why Gamma's ecosystem, go-to-market strategy, and startup mentality still sets it apart.AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.Reseller relevance – Will's bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.

In this episode of UC Today, host David Dungay sits down with Micah Singer, CEO of Kurmi Software, to unpack the ever-growing complexity of Unified Communications (UC) in the enterprise space. With 25 years in the industry and a track record of scaling telecom platforms, Micah shares his insights into why the future of UC isn't just about innovation—it's about managing the sprawl with smart, scalable software. If you're in IT, enterprise communications, or managing thousands of users, this is one you can't afford to skip.Enterprise UC used to be simple. Not anymore. Between cloud migration, hybrid work demands, and sprawling tool stacks, UC leaders are drowning in complexity. That's where Kurmi comes in—and in this exclusive interview, CEO Micah Singer pulls back the curtain.

In this insightful edition of UC Today, host David Dungay is joined by Jonathan McCormick, COO of Intermedia, for an in-depth conversation about Intermedia's roadmap and its vision for the future of communications.Jonathan shares his impressive career journey from help desk to COO, his passion for empowering partners, and why AI is reshaping business conversations. From legacy migrations to the intelligent cloud and generative AI, this is a session packed with practical insights and strategic perspectives for partners, SMBs, and UC leaders.What's driving Intermedia's global growth and ongoing innovation? Join David and Jonathan as they dive into Intermedia's mission, vision, and roadmap to reshape business communications.Partner-First Model: Learn how Intermedia's CORE, Advisor, and Co-op partner models offer flexibility and local customer support unlike any other UC provider.AI-Powered Communications: Discover how AI is being embedded into Intermedia's products to boost productivity, automate customer interactions, and transform the end-user experienceMoving Prem to Cloud: Jonathan discusses the vast untapped opportunity in helping businesses migrate from legacy systems to the cloud—and why this is still the #1 priority.Culture + Innovation: Explore Intermedia's award-winning service culture, global reach, and commitment to continuous improvement with partners and customers at the core.

Watch on YouTube.In this UC Today exclusive, host David Dungay is joined by Microsoft experts Tom Arbuthnot, Kevin Kieller, Amanda Sterner, Ryan Herbst, Satish Upadhyaya, and Tom Halards for the highly anticipated Microsoft Teams Monthly Update.With Microsoft's staggering quarterly results and a raft of new Teams innovations, this conversation takes you behind the headlines into what's really happening — from Copilot's evolving AI personas to critical updates in Teams Rooms and Contact Center integrations. Whether you're a decision-maker, IT pro, or everyday Teams user, this episode is packed with can't-miss insights on the future of collaboration and communication.Microsoft Teams is evolving fast — and it's not slowing down.In this dynamic roundtable, the panel unpacks the biggest Teams stories and roadmap highlights you need to know:Microsoft's record-breaking financials and 430M+ M365 users: What's driving growth and where is Teams in the mix?Contact Center evolution with Unify certification and licensing enforcement: Major changes for integrated voice solutions.Copilot 2.0 and the rise of AI Agents: From assistants to "Agent Bosses" — why training and adoption are now essential.Rooms and Devices upgrades: Face recognition, translated captions, local PTZ controls, and facilitator AI agents for Android.Roadmap gems: Sensitive content detection, silent test calls, remote diagnostics, and much more.AI is rapidly transforming Teams into not just a collaboration tool, but a workplace operating system. This episode breaks down what's hype, what's here now, and what's just around the corner — with expert takes on every announcement.Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group. 

Watch on YouTube.In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC's report showing Microsoft's UC&C dominance and dissect what Avaya's new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft's vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya's next-gen platform, this is a deep dive into the trends shaping tomorrow's workplace.Key discussion points:Microsoft's Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.IDC's UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.Avaya's Infinity platform sparks debate around innovation, integration, and the brand's next chapter.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

 In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia, about how Service Providers can enhance their Microsoft Teams offerings.They explore the challenges of delivering a seamless Operator Connect experience, strategies for differentiating Teams services in a competitive market, and how to avoid the "commodity trap" by developing higher-value propositions. 

Watch on YouTube.In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration—from Google's jaw-dropping AI showcase from Google Next and Canva's surprising push into productivity, to Microsoft Copilot's evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:Google's AI OverdriveFrom turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?Canva's Quiet DisruptionWith new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.Microsoft Copilot's VisionScreen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.Tariff TurbulenceLogitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?Plus, hear about Enterprise Connect's big move to Vegas, whether it's still got its mojo, and which show is stealing its thunder.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this exclusive interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space.As AI and platform migration collide with legacy infrastructure, Mark lays out what's really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap. The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt?In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.Key topics include:Why AI is becoming the new battleground—and legacy systems just won't cut itHow Intermedia is helping service providers shift from CAPEX-heavy models to agile OPEX frameworksWhat it *really* takes to compete with hyperscalers by building value-added, trusted servicesHow Intermedia empowers partners with go-to-market tools, white-labeled campaigns, and AI-powered solutions that are ready to launch

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company's game-changing partnership with Intermedia.With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you're looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationshipsMicrosoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutionsAI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiencyCustomer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

Watch on YouTube.Join David Dungay and co-host Tom Arbuthnot as they welcome a power-packed panel of Microsoft Teams experts—Josh Blalock, Graham Walsh, Ryan Herbst, and Kevin Kieller—for April's can't-miss Teams Monthly Update. From AI agents that think for you to game-changing integrations, this episode dives deep into the updates reshaping the Microsoft Teams ecosystem.April's edition of Microsoft Teams Monthly is a whirlwind of Copilot agents, smarter rooms, and surprise integrations. Whether you're an IT pro, end user, or Teams nerd (no judgment here), you'll want to catch every minute of this one.Copilot Agent UpgradesNew “Researcher” and “Analyst” agents offer powerful multi-step reasoning for enterprise-grade insights.Interpreter Agent enters public preview with real-time voice translation in multiple languagesFacilitator Agent helps meetings stay on track with nudges, time checks, and agenda promptsTeams Phone + DynamicsMicrosoft debuts Teams Phone Extensibility for tighter contact center integrationsMajor ISVs jump on board—lowering costs, boosting flexibilityDevices, Devices, DevicesCisco brings Apple AirPlay to Teams RoomsPTZ camera controls come to Android MTRsYealink, Jabra, and others push M-DEP devices into general availabilityShure gets Teams Room kits officially certifiedFiles Tab Gets SmarterNew “Shared” tab consolidates links, OneDrive, and SharePoint files—finally solving Teams file chaosPlus: Event previews, live commentary, and a few laughs along the way.Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.Welcome to UC Today's Microsoft Teams Monthly Update with David Dungay and Tom Arbuthnot! This month's episode is packed with game-changing updates, and we've got an expert panel to dissect every major development. Joining David are:Tom Arbuthnot – Microsoft Teams & UC expertJosh Blalock – Industry thought leaderSatish Upadhyaya – Microsoft specialistRyan Herbst – UC strategistWhat's on the agenda?Skype is officially dead! What does this mean for enterprises?M-DEP finally goes GA with the first certified device—what's next?Copilot's AI-powered call summaries & Intelligent Recap—are they game-changers?Microsoft's latest Teams admin and CarPlay updates—big wins for IT and mobile users.Skype Bows Out – What's Next?After decades of influence, Microsoft is officially shutting down Skype. But is this a big deal or just a relic of the past?M-DEP Hits the Market!The first-ever M-DEP-certified device is here! The Jabra PanaCast 50 VBS leads the charge in Android-based Teams Rooms, with more devices coming soon.AI Takes Over Teams MeetingsCopilot's AI-powered call summaries and Intelligent Recap for webinars & town halls bring next-level automation to enterprise meetings.New Tools for IT & Mobile UsersTeams Client Health Dashboard for proactive troubleshooting.Direct Routing SIP Call Flow Diagrams now available in Teams Admin Center.Apple CarPlay & Siri Enhancements make it easier to stay connected on the go.Plus: We break down what ChatGPT-4.5 means for Microsoft Copilot and the rise of AI competitors like DeepSeek!Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this exclusive UC Today interview, David Dungay sits down with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, to explore the evolution of enterprise collaboration, AI's game-changing role, and the future of global connectivity.With 16 years of industry experience, Vivek has witnessed firsthand the rapid transformation from traditional telephony to AI-powered, cloud-first communication solutions. In this deep dive, he shares insights into Tata Communications' global presence, innovative approach to UCaaS, and how enterprises can leverage AI to enhance collaboration while managing costs effectively.If you're looking for expert insights into the future of workplace collaboration, this is a must-watch!The digital workplace is evolving fast, and Tata Communications is leading the way.In this engaging conversation, Vivek Kar discusses how enterprises can maximize efficiency, reduce costs, and embrace AI-driven collaboration while ensuring global compliance and security.Key Takeaways:AI as the Future of Collaboration – How AI-driven tools like real-time translation, automated meeting summaries, and intelligent assistants are transforming communication.The Power of a Unified Global Experience – Why multinational enterprises need consistent, seamless connectivity across regions.Budget & Technology Balance – How Tata Communications helps businesses maximize ROI on digital transformation projects without overspending.What's Next? – The shift towards integrated CPaaS, UCaaS, and contact center solutions on a single pane of glass.Tata Communications operates in over 190 countries, providing a one-stop-shop for global enterprise communication. Whether you're an IT leader, a CIO, or a UC strategist, this discussion is packed with action...

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya's strategic pivot, the conversation gets deep into industry consolidation, AI's growing influence, and the future of unified communications.Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.Main Description:AWS Chime's Demise & UC ConsolidationIs UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?Avaya's Controversial Contact Center ExitAvaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.RingCentral's AI Play & CX EvolutionWith AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?MWC, Cavell Summit & Enterprise Connect: What to ExpectThe biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.In this packed episode of UC Today, David Dungay is joined by a powerhouse panel of Microsoft Teams experts:Tom ArbuthnotAmanda SternerSatish UpadhyayaKevin KeelerRyan HerbstJosh BlaylockFresh from ISE 2024, the team dives into the latest Microsoft Teams innovations, including new hardware, Express Install setups, MultiCam capabilities, AI-powered super resolution, and the future of meeting room experiences.If you want insider knowledge on the latest Microsoft Teams updates, this discussion is unmissable!The Microsoft Teams ecosystem is evolving faster than ever, and ISE 2024 was packed with groundbreaking announcements. Our expert panel breaks down everything you need to know about Teams hardware, AI advancements, and smart meeting room solutions.ISE 2024 Highlights – The latest Jabra, Shure, Logitech, and MaxHub Teams-certified hardware for next-gen meeting spaces.BYOD vs. Native Teams Rooms – The ongoing debate: When does a business upgrade to a full Teams Room solution?MultiCam for Teams Rooms – Now generally available, enabling seamless multi-angle viewing in large rooms & classrooms.AI-Driven Super Resolution – How Microsoft is using AI to upscale low-quality video in poor network conditions.Microsoft Teams Panels & Room Occupancy – Real-time sensor data now prevents those “awkward walk-ins” during meetings.Microsoft-Android Partnership (M-DEP) – The latest OEM partnerships and what it means for Teams hardware innovation.Microsoft Teams is redefining the way we work—from AI-powered enhancements to streamlined hybrid collaboration. If you're an IT leader, UC strategist, or Microsoft Teams power user, this episode is a goldmine of insights!Connect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

In this episode of UC Today, host David Dungay is joined by Ian Reither, Co-Founder and COO of Telnyx, to discuss how Operator Connect is transforming global communications for multi-region businesses. As a connectivity provider with a strong focus on AI-first solutions and global compliance, Telnyx is setting the standard for seamless, scalable Microsoft Teams calling. If you're navigating the complexities of multi-region operations or exploring the potential of Operator Connect, this is the conversation you can't afford to miss.Discover how Telnyx is tackling the biggest challenges of multi-regional communications with the power of Operator Connect and Microsoft Teams. In this engaging discussion, Ian Reither shares key insights into how Telnyx helps businesses scale globally while ensuring compliance and cost efficiency. Highlights include:Simplifying Multi-Region Communication: Learn how Operator Connect consolidates communication needs under a single provider, streamlining operations across 61 countries.Ensuring Call Quality & Reliability: Find out how Telnyx leverages a private MPLS network and 17 global data centres to deliver unmatched call quality, even in remote or bandwidth-constrained regions.Navigating Compliance Complexities: Explore how Telnyx ensures GDPR-compliant voice services, local number portability, and adherence to regional telecom regulations.Cost Efficiency Done Right: Discover how partnering with Telnyx allows enterprises to cut costs while benefiting from scalable and reliable communications.Whether you're struggling with fragmented systems, compliance headaches, or high costs, this video offers actionable advice for optimising your communication strategy.

Watch on YouTube.In this UC Today special, host David Dungay and co-host Kieran Devlin bring together an all-star panel of industry experts, including Craig Durr, Melody Brew, Evan Kirstel, Urwin Lazar, Elka Popova, Zeus Kerravala, and Dominic Black.With January just underway, this discussion dives into hot topics and news stories of the year (so far) like Gamma's strategic acquisition spree, the cost strategy behind AI features from the big vendors, and the evolving role of voice in unified communications. If you want to stay ahead of industry trends, this is a must-watch!Get ready for a jam-packed episode where the UC Today panel unpacks the latest developments shaping the unified communications landscape. Here's what's in store:How Gamma's acquisition of Starface is poised to reshape the German market, giving them a foothold in Europe's under-penetrated cloud communications space.AI Wars Heat Up: Google, Microsoft, and Zoom are battling it out over AI costs and adoption. The panel explores the strategies behind free AI features and their long-term implications for businesses.The Rebirth of Voice: From AI assistants to multimodal communication, learn why voice technology is making a strong comeback in enterprise applications.Governance and Regulation: Tackling data sovereignty, AI governance, and the complexities of rolling out AI globally.With insights from top experts and fresh takes on pressing issues, this episode delivers actionable intelligence for service providers, enterprises, and anyone invested in the UC ecosystem.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this episode, David Dungay hosts Paul Holden, VP of EMEA at CallTower, and Jon Arnold, Principal at J Arnold and Associates, for a deep dive into the evolving landscape of channel partner business models.With AI, cloud-to-cloud migrations, and vertical specialization taking center stage, this conversation offers actionable insights for partners looking to maximize their potential in 2025 and beyond. If you're a channel partner or tech enthusiast, this discussion is one you can't afford to miss. Get ready for an insightful discussion on the future of unified communications and contact center solutions with industry experts Paul Holden and Jon Arnold.Learn how CallTower is helping partners embrace new opportunities while staying vendor agnostic. Key takeaways include:The Channel's Evolution: Explore how UCAS and CCAS migrations are driving innovation, with cloud-to-cloud transitions offering partners a chance to refine their portfoliosDemystifying AI: Understand practical use cases, from meeting summaries to customer service automation, and learn how partners can position AI as a tool for solving real business problemsThe Power of Vertical Solutions: Discover how focusing on specific industries like hospitality, aviation, and manufacturing can differentiate offerings and combat commoditizationSecurity as a Priority: Learn why robust cybersecurity measures are critical as businesses handle more data than ever in their digital transformation journeyPacked with examples like seamless collaboration for private jet hire companies and optimizing hotel logistics, this episode is rich with actionable advice for channel partners ready to lead in a fast-evolving market.

UC Today's David Dungay speaks to Jeannie Arthur, MD, Dstny for Service ProvidersIn this session, we discuss the following:An introduction to Dstny.A deep dive into Dsnty's products and go-to-market and implementation strategies.

UC Today's David Dungay hosts Aahad Khalid, UC & CC Product Lead, Vodafone Business UK, and Phil Doherty, AVP Sales Engineering for International Global Strategic Providers at RingCentral.In this session, we cover:The role of Telcos in UC and CCThe best performance gains from businesses using an integrated UC and CC platformHow to bring existing UC & CC services together or opt for an entirely new fully integrated provider

To kick off the year, David Dungay was joined by Tom Arbuthnot of Empowering.Cloud, and Graham Walsh from Neat to explore the latest news from the Teams ecosystem.This discussion sheds light on the latest updates that enhanced Microsoft Teams' functionality, customer engagement tools, and AI-driven capabilities. Here's what you'll discover:Copilot Updates:Microsoft 365 Copilot Chat, with agents, coming in JanuaryThe Microsoft 365 app (desktop and mobile) will also be named "Microsoft 365 Copilot" Microsoft Copilot extending to Teams and OutlookNew Pay-as-you-go billing model for Agents in SharePoint alongside Copilot Studio now has a Pay-As-You-Go experience Promotional access to Agents in SharePointDuring a promotional trial period running from January 6, 2025, through June 30, 2025, organizations with 50 or more Microsoft 365 Copilot licenses will automatically receive 10,000 additional queries per month for agents in SharePoint, giving users without Copilot licenses access to create and use agents.Using Copilot agents in group chats - FebTeams Updates:The new Microsoft Teams Chat and Channels experience Facilitator and translated agents SMS coming to teamsQueues app barge and whisper Monitor Whisper Barge and Takeover - MarchService level realtime stats coming to Microsoft Teams Queues App FebruaryPlaces development AOSP + mandatory android updates + MDEP Microsoft Teams: Meeting recap can be shared as a linkCaptions in Teams Rooms on Windows will support additional languages and real-time translationConnect with our hosts David Dungay and Tom Arbuthnot on socials here:David DungayLinkedInTwitterTom ArbuthnotLinkedInTwitterThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including: Latest announcements from Microsoft Ignite Avaya's latest round of layoffs Zoom drops 'video' from its brand Wildix CEO, Steve Osler, on Return to Work trend  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal Analyst, Moor Insights & StrategyZeus Kerravala, Principal Analyst, ZK Research Blair Pleasant, President, COMMFusionThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.UC Today's David Dungay speaks to Mark Bunnell, COO at Nuwave.In this session, we discuss the following:The current migration landscape Why some industries are lagging on their migration journeyHow Teleport is bringing automation to the migration journey For more information visit Nuwave.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

UC Today's David Dungay speaks to Dom Black, Principal Analyst from Cavell Group about Cavell's Enable event this December.In this session, we discuss the following:Enablement of voice services through major UC platforms The Service Provider margin dilemma AI enablement For more information, visit Cavell's events page.Thanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

UC Today's David Dungay hosts Sandhya Rao, Group Product Manager of Microsoft Teams Devices & Gauthier Renard, Group Product Manager, Barco.In this session, we discuss the following:Highlights from IgniteLatest trends in BYOD for Microsoft TeamsHow Barco and Microsoft are working together to create BYOD rooms

UC Today's David Dungay hosts Stave Daly, SVP Solutions, Global Digital Transformation, New Era Technology . In this session, we discuss the following:1) The disconnect between the C-suite and the IT team when it comes to deploying AI2) Measuring ROI on AI projects3) Ensuring AI models are scalable and can be adapted for growthFor more information, visit https://www.neweratech.com#UCNEWS #AI #AIAdoptionThanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Zoom's new Companion 2.0 Latest updates from WebexOne Co-Pilot Updates  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal & Principal Analyst, Moor Insights & StrategyElka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.In this episode of The Latest Big UC News, hosts David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Disney Ditches Slack in favour of Microsoft Teams Intermedia Snaps Up NEC' Univerge business The latest from HP Imagine Is X entering the UC Space? Our panel features the following UC experts:Jon Arnold, Principal Analyst, J Arnold & Associates Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDC Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal Analyst, Moor Insights & StrategyThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Zoom CEO takes shots at vendors charging for AI featuresZoom Docs update Slack and Box collaborationCustom emojis from Microsoft Teams Our panel features the following UC experts:Irwin Lazar, President, Metrigy Craig Durr, Principal Analyst, Collab Collective Evan Kirstel, Social Media Strategist, BCStrategies Zeus Kerravala, Principal Analyst, ZK Research Melody Brue, Vice President & Principal Analyst Moor Insights & StrategyThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

UC Today's David Dungay speaks to Benny Matityahu, VP, UC & Collaboration, AudioCodes and Gidi Adlersberg, Voca CIC Business Line Manager, AudioCodes.In this session, we discuss the following:Why are customers purchasing UCaaS and CCaaS together as part of a consolidated platform?What are the big challenges around trying to buy UCaaS and CCaaS together?What are the new opportunities and use cases for customers looking to bring UCaaS and CCaaS together in the Teams environment?

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panelists discuss a variety of hot topics in the UCaaS space, including:Microsoft hits 3 million Teams premium users Avaya's latest layoffs and new CEO Crowdstrike outage and UC resiliency Our panel features the following UC experts:Jon Arnold, Principal Analyst, J Arnold & Associates Irwin Lazar, President, Metrigy Craig Durr, Principal Analyst, Collab Collective Evan Kirstel, Social Media Strategist, BCStrategies Zeus Kerravala, Principal Analyst, ZK Research Maribel Lopez, Principal Analyst, Lopez Research Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDCThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:NICE entering the UCaaS space The future of RingCentral's partnerships Microsoft's ongoing anti-competitive case in Europe Our panel features the following UC experts:Melody Brue, Vice President & Principal Analyst Moor Insights & StrategyJon Arnold, Principal Analyst, J Arnold & AssociatesEvan Kirstel, Social Media Strategist, BCStrategiesZeus Kerravala, Principal Analyst, ZK Research Blair Pleasant, President, COMMFusionThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Revolutionizing Team Collaboration with CopilotMaximizing Product Sales to Reduce Churn RateEnhancing Mobile Work with WorkvivoOur panel features the following UC experts:Craig Durr, Collab CollectiveJon Arnold, Principal Analyst, J Arnold & AssociatesDom Black, Head of Research, Cavell GroupElka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanMelody Brue, Vice President & Principal Analyst, Moor Insights & Strategy

Watch on YouTube.UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs to bill the future of voice services in Microsoft.In this session, we discuss the following:Supporting Operator Connect with billing Taxation and porting across multiple geographies Direct Routing vs Operator ConnectThanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.In this session, Craig Durr Analyst and Collaboration Specialist spoke to David Dungay about the major themes of Infocomm.This session includes:How AI is impacting the meeting room space Why multi-camera experiences are not just for high-end conference rooms What Craig is expecting from Infocomm this year For more information, visit Infocomm.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.UC Today's David Dungay speaks to Peter Hansen, Economist, AVIXA.In this session, we discuss the following:How the pandemic drove spending and impacted future spend How 'back to the office' trend is impacting AV spend What to expect at Infocomm For more information, visit https://www.infocommshow.org/Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

UC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave.Following on from our Service Management theme this May we speak to Mark about the success factors in the Service Management space, including:The current Service Management landscapeThe role of AI and ML in Service ManagementSelecting vendors in the Service Management spaceFor more information, visit Nuwave.

UC Today's David Dungay speaks to William Rubio, CRO, CallTower & Irwin Lazar, President, Metrigy.In this session, we discuss the following:The major porting challenges for businesses in 2024Considerations for businesses spanning multiple geographiesTop tips for approaching porting in a mixed environment

UC Today's David Dungay hosts Mark Bunnell, COO of Nuwave.In this session, we discuss the following:The biggest challenges for partners selling cloud servicesThe role AI is playing in UCaaS migrationHow partners and customers can assess ROI on their hybrid work investments

Watch on YouTube.In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:NEC's decision to exit the on-prem market Intermedia raises $350 to double down on its cloud proposition Microsoft launches Security Copilot Our panel features the following UC experts:Craig Durr, Senior Analyst, Futurum Group Jon Arnold, Principal Analyst, J Arnold & AssociatesEvan Kirstel, Social Media Strategist, BCStrategiesBlair Pleasant, President of COMMFusionThanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's David Dungay speaks to Scott Anderson, CMO, Intermedia.In this session, we discuss the following:Deciphering which suppliers are truly 'Channel First'Evaluating how supplier services can impact your businessWhy do partner programmes matter?Differentiating through supplier marketing support

Watch on YouTube.In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:The latest news from Enterprise Connect includingRingEX from RingCentral, Microsoft Teams Mobile, new devices launched, top AI picks from the panelMicrosoft finally decouples Office365 and Team globallyThe big industry events coming up Our panel features the following UC experts:Craig Durr, Senior Analyst, Futurum Group Jon Arnold, Principal Analyst, J Arnold & Associates Evan Kirstel, Social Media Strategist, BCStrategies Blair Pleasant, President of COMMFusion Maribel Lopez, Principal Analyst, Lopez Research Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanThanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:The AI features launched by Cisco at Cisco Live EuropeRingCentral's latest earnings and their approach to growthZoom, Microsoft & Webex create Apple Vision Pro appsDeutsche Bank's latest hybrid working policy changeOur panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchCraig Durr, Senior Analyst, Futurum GroupMaribel Lopez, Principal Analyst, Lopez ResearchElka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan

UC Today's David Dungay speaks to Andrew Elia, VP of East Region & Public Sector, AudioCodes & Zeus Kerravala, Founder of ZK Research.In this session, we discuss the following:The key trends in voice in 2024The challenges organisations face during their digital transformationThe benefits of a single-platform solution in a UCaaS landscape

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Copilot hits the SMB market - but should you buy it through an MSP?Vonage appoints a new CEO - what does life look like under Ericsson?The big events are back - what kinds of narratives are emerging in 2024?Our panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchCraig Durr, Senior Analyst, Futurum GroupEvan Kirstel, Social Media Strategist, BCStrategiesJon Arnold, Principal Analyst, J Arnold & AssociatesBlair Pleasant, Principal Analyst, COMMfusion

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry's top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:The latest from WebexOne and Ignite eventsZoom earnings analysisThe acquisition of Loom and the future of asynchronous communicationWhat is happening with OpenAI?!Our panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchCraig Durr, Senior Analyst, Futurum GroupEvan Kirstel, Social Media Strategist, BCStrategiesJon Arnold, Principal Analyst, J Arnold & AssociatesDom Black, Director of Research, Cavell Group

UC Today's David Dungay hosts Daniel Root, Head of Global Alliances, Barco.In this session, we discuss the following:Current challenges for the hybrid workplaceThe importance of interoperabilityBarco's approach to meeting switching and flexible solutionsTop trends for the next 12 months

Watch on YouTube.UC Today's David Dungay speaks to industry expert Andrea Smith, Executive Director, New Era.In this session, we discuss the following:How has AI & machine learning advanced the use of virtual agents? Recommendations for implementing AI into the VC/UC operations How do you help organisations improve the virtual agent experience?Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.