Gain Your Edge

This is Part 2 of our series. If you haven’t already, check out Part 1 here.   This week, we’re helping savvy business owners tap into the intelligence of their Wi-Fi to attract more customers and grow more revenues. We’re back for the second part of our conversation with Boris Kluck, Senior Vice President of Commercial Mass Markets with Frontier Communications. After touching on opportunities for businesses to get more revenue by using Simply Wi-Fi Secure in Part 1, we’re back for more. This time, we’re diving back into the topic of mining your Wi-Fi for revenue by discussing the hot and cold abilities of heat maps and discovering traffic patterns for your business. Finding customers on social media, spending money more effectively and the importance of a good splash page are just a few of the gems uncovered in this episode. If you’re looking to grow your business and increase revenue, you’ll find twenty minutes of pure gold in the latest rendition of Gain Your Edge.   Like what you hear? Leave us a review on iTunes. We’d love to hear from you.   References and Resources Mining Your Wi-Fi for Revenues: Part 1  Simply Wi-Fi Secure  Defending Your Wi-Fi Frontier Business   Contact Our Guest Expert Connect with Boris on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

When you think about Wi-Fi, chances are you’re not thinking about the dollars and cents of revenue growth. Wi-Fi is often thought of as a utility for keeping businesses constantly connected, but new technological advances have opened the doors to fresh opportunities for information, customer behavior visibility, and revenue growth. It’s a rich topic with a lucrative upside. Our guest, Boris Kluck, is a telecommunications thought leader with more than thirty years of experience. Boris has worked with North America’s top telecommunications companies and now serves as the Senior Vice President of Commercial Mass Markets with Frontier Communications. In this episode we dive deep into the reality of a digital first world, new opportunities for small businesses, demystifying analytics and advanced Wi-Fi solutions. If you’re a small business owner, you won’t want to miss the discussion on capture rate, repeat vs. new visitors and length of stay. If you’re looking for ideas to spark growth and increase revenues for your business, this episode of Gain Your Edge is the one for you.   Like what you hear? Leave us a review on iTunes. We’d love to hear from you.   References and Resources  Simply Wi-Fi Secure Defending Your Wi-Fi Frontier Business   Contact Our Guest Expert Connect with Boris on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Whether it’s the freshest technologies, the sleekest smartphones or the latest iterations in the Internet of Things (IoT), you can bet that millennials have already adopted it and made it their own. Often viewed as the hip, young professionals inhabiting the workforce, millennials have handled technology in a way that no other generation has. But when it comes to technology in the workplace, what exactly are millennials looking for?   We posed that exact question to a focus group of millennial professionals and their responses are as wide-ranging as they come. Then we bring in Randy Zajonczkoski, Director of IT at Dixon Schwabl to give us his professional take on the workplace needs of this tech-savvy generation.  With over two decades of experience, Randy has seen the office workspace evolve over time and offers helpful insights into the needs of the modern employee. Millennial influences on older generations, nostalgia and technology, equipping remote workers and the future of virtual reality are just a taste of what’s to come in this episode of Gain Your Edge.               Like what you hear? Leave us a review on iTunes. We’d love to hear from you.   References and Resources Dixon Schwabl Frontier Business   Contact Our Guest Expert Connect with Randy on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

This holiday season, unwrap the latest tech headlines and trends with another installment of Headlines with a Hacker. Host Skip Lineberg and white hat hacker Bill Gardner discuss how e-commerce has changed Black Friday forever and how you can stay secure when doing your holiday shopping online. Plus, the latest on the Marriott International data breach and cryptocurrency’s continued plunge in value. Bill Gardner is a published author, white-hat hacker, and professor of digital forensics and information assurance at Marshall University, in Huntington, West Virginia. He uses his tech expertise not only to advise on IT security, but also to shed light on the latest headlines from the tech world. Today Bill takes the time to speak to us from SecureWV Hack3rCon, an annual cybersecurity conference Bill helped to found. Tune in to hear the latest goings-on from the tech world. Like what you hear? Leave us a review on iTunes. We’d love to hear from you.   References and Resources New York Times—Fistfights and Long Lines on Black Friday? Not as Much Anymore. New York Times—Black Friday 2018: A Not-So-Wild Day for American Shoppers OpenX—2018 Consumer Holiday Shopping Report Business Insider—Cyber Monday 2018 is forecast to be the biggest online shopping day in US history CNBC—Black Friday pulled in a record $6.22 billion in online sales: Adobe Analytics Adweek—Cyber Monday 2018 is the new day to beat in ecommerce Business Wire—Another reason to Shop Small on Small Business Saturday: Approximately 67 cents of every dollar spent at a small business remains in the local community PC Mag—14 Tips for Safe Online Shopping CNN - Marriott reveals data breach of 500 million Starwood guests Marriott Announces Starwood Guest Reservation Database Security Incident Frontier Business   Contact Our Guest Expert Connect with Bill on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

In business, as in life, communication is key. But despite the simplicity of this axiom, smooth communication can be a challenge for any company. It’s an issue that’s difficult enough for a single site, but multiply your locations and all of a sudden sharing files, information, even simple emails – can seem daunting. Multiple locations accessing shared applications in the cloud is a real challenge for many growing businesses. With these obstacles in mind, Frontier doubled down to build a solution that’s fast, secure and easy to use. This past September we unveiled that solution: Frontier Connect – WAN. Our guest today might be a familiar one for Gain Your Edge listeners. Lisa Partridge is the Director of Product Marketing at Frontier. With decades of experience in Wide Area Networking, security and a law degree, she’s our inside source for all things Frontier Connect – WAN. Today, we’re talking about the best way for businesses to share information across locations, the markets that will benefit from SD-WAN, real life network case studies and a whole lot more. This conversation is jam-packed with information that we can’t wait for you to hear on our 60th episode of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you.   References and Resources  Frontier Connect – WAN What You Need to Know About SD-WAN GYE Ep.48 – Anywhere & Everywhere: How VPN is Changing the Way We Work GYE Ep.42 – Simplified User Experience and How SD-WAN is Disrupting the IT Industry Frontier Business MPLS – Multiprotocol Label Switching; type of data-carrying technique for high-performance telecommunications networks. MPLS directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table. ATM – Asynchronous Transfer Mode; a switching technique used by telecommunication networks that uses asynchronous time-division multiplexing to encode data into small, fixed-sized cells Frame – a digital data transmission unit in computer networking and telecommunication SLA – Service Level Agreement; a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider Stateful Firewall – a stateful inspection firewall examines the contents of individual packets at all layers of the OSI model, from the network layer to the application layer. It examines a packet’s origin, its destination and its port utilization in ultimately allowing or denying packets.   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Not too long ago the term “collaboration” brought to mind images of conference room tables filled with employees with notepads and pens, ready to talk business and brainstorm ideas. Fast forward to now and those tables have been replaced with video screens, apps and a broad range of smart, connected devices, where the limitations of geography no longer apply. Face-to-face collaboration is still an important piece of many successful endeavors, but with the enhanced opportunities brought about by technology, the possibilities for collaboration are almost limitless. The tricky part is often figuring out where to start. To answer that question, we’ve brought in Kevin Robertson, a senior product manager at Frontier Communications with 30 years of experience. His role has enabled him to figure out the answer to this question with the help of Frontier’s cloud-based collaboration tool, Frontier AnyWare. The importance of integrated communication tools, the efficiencies of everyday interactions, and reducing your emails by 40% are just a few of the topics covered in this valuable conversation. If you’re looking to update your unified communication platform, look no further than Episode 59 of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you.   References and Resources Frontier AnyWare UCaaS Frontier Business   Contact Our Guest Expert Connect with Kevin on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com  

Keeping products, services and data safe is a behind-the-scenes task for businesses, but one that’s extremely important. Unlike a company’s physical assets, locks, alarm systems, and surveillance technology aren’t enough to protect against digital threats. Today, we’re talking about protecting your Wi-Fi network from virtual attacks. Mitch Moore has made a career of sales and engineering and has acquired a serious understanding of Wi-Fi security along the way. As a Systems Engineer at Meraki, he spends his days helping others stay safe in the digital sphere. Today we’re learning about the growing capabilities of threats thanks to the cloud, points of vulnerability for small businesses, hiring white-hat hackers to engage in penetration testing and the ins and outs of Meraki’s latest solutions.  Find out how to keep your Wi-Fi secure and your data protected in Episode 58 of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you.   References and Resources Ponemon Institute State of Cybersecurity  WPA vs WPA2 Cisco Meraki Network Solutions Frontier Business   Contact Our Guest Expert Connect with Mitch on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

We all know that communication is key to success, but when your industry is medical device manufacturing and your products are connected to the human body, there’s little room for error. BioDerm is a leading medical device manufacturer within its niche. With rigorous service standards that help to create premier products, the need for quality communication is second to none. As part of an ultra-competitive market, BioDerm’s old communications network wasn’t making the cut and a change was needed, as the company intensified its direct-to-consumer strategy. Today we’re talking to Gaet Tyranski, President of BioDerm, about how his company worked with Frontier to improve its communications network and bolster its position as a market leader. With fascinating worldwide professional experience, Gaet knows the importance of executing smooth, efficient operations and a seamless customer experience. Doing more with less, direct-to-consumer marketing trends, the need for a flexible, unified communications system and much more get discussed in today’s conversation. It’s a deep dive case study for episode 57 of Gain Your Edge.   References and Resources BioDerm Voice Solutions from Frontier and Mitel Frontier Business   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Get your pads, grab your sticks and lace your skates for this hockey infused rendition of Gain Your Edge. No matter the size or prestige of an organization, seamless communication with customers and colleagues is key. Today we’re taking it to the frozen rink of the NHL’s LA Kings to check in on how Frontier AnyWare and Mitel put the Kings’ communication problems on ice. Frontier and Mitel have recently partnered with AEG, the Kings’ parent company, to facilitate better communication for the organization. We decided what better way to check in on the new partnership than by talking to someone with feet on the ground. Kelly Cheeseman has worked in sports his entire professional career and is now the COO of the LA Kings. From the LA Dodgers group sales department when he was fresh out of college to his position now with the Kings, Kelly knows the importance of communication in the sports world. Our discussion revolves around ticket sales, AEG’s global sports presence, and system implementation as well as the prerequisite Zamboni talk. It’s all things Kings and communication in this episode of Gain Your Edge.   References and Resources LA Kings AEG Sports Mitel Unified Communications Frontier AnyWare Frontier Business   Contact Our Guest Expert Connect with Kelly on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

As you gather around your family and friends for the 4th of July, we decided to revisit a Gain Your Edge classic that’s fun for you and the whole crew. It was and still is our most explosive episode yet! With Independence Day nearly upon us, we’re taking you behind the curtain of firework technology, so you can appreciate the inner workings as well as the spectacle in the sky. And to help us understand the rocket’s red glare, we have a very special guest: Phil Grucci, CEO and Creative Director of Fireworks by Grucci – holder of the Guinness World Records for Largest Fireworks Display and Largest Pyrotechnic Image. Founded in 1850, his company has lit up eight US Presidential Inaugurations, Olympic Games, World’s Fairs and much more all over the globe.   References and Resources Fireworks by Grucci Download the Official Grucci App & Watch Live Shows Frontier Business Advanced Commercial Solutions   Contact Our Guest Expert Connect with Phil on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

For our long-time listeners, you may remember a discussion we had last summer about the smart way to buy tech for your company. That show featured some great insights from TAMCO Managing Partner Paul Metzheiser on how to analyze the tech needs of your business and choosing the right payment option.   Fast forward a year and we’ve brought Paul back for an encore performance. If his first appearance was the appetizer, this episode is the main course. We’ll be diving deeper into the Total Cost of Ownership and how that’s evolving into a new and different TCO – Total Cost of Operations. The benefits of subscription models, effects of the cloud on costs, technology obsolescence and more also get play in today’s episode of Gain Your Edge.   References and Resources GYE Ep. 36: The Smart Way to Buy Tech TAMCO Frontier Shield Frontier Business   Contact Our Guest Expert Connect with Paul on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

We here at Gain Your Edge get excited at the prospect of bringing you insightful podcasts to help you gain a competitive edge for your business and for yourself every month. This week, however, we’re coming to you from a different angle. Instead of providing you with the latest and greatest for your business life, we decided it was time to discuss the more personal side of things. Suicide is an unfortunate reality that many friends and families have had to deal with. From Netflix shows to the heights of business power, it’s an issue that needs to be discussed. Dennis Gillan is a national thought leader on the topic of suicide prevention. He travels the nation speaking and raising awareness for mental health. With a very personal history of suicide, Dennis guides us through coping with such loss, the power of sharing, the importance of coworkers and much more. We hope to help you gain an expanded understanding of this important topic through the lens of business with this special episode of Gain Your Edge.   References and Resources  American Foundation for Suicide Prevention Working Minds Man Therapy Partnership for Workplace Mental Health  Screening for Mental Health, Inc.  DennisGillan.com   Contact Our Guest Expert Connect with Dennis on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

What do torpedoes, World War II, and the golden age of Hollywood have in common? If you guessed Wi-Fi, you’d be correct! But how do these seemingly disparate topics overlap and where does Wi-Fi fit into all of this? We thought we’d have some fun diving into the history of Wi-Fi, its revolutionary beginnings and how the speed of its evolution affects your business today, in the first of a two-part series. Ed Wyatt is an Engineering Manager for Ruckus, an ARRIS company. ARRIS is a multi-billion dollar provider of hardware and software to 1,7000 cable, modem and telecom operators across 17 countries. With over 20 years of experience as an engineer, Ed has been involved with Wi-Fi before the term “Wi-Fi” was cool, which makes him the perfect candidate to set the record straight about the origins of this now ubiquitous technology. Prepare for a trip into the history books from Wi-Fi’s Hollywood roots to the tipping point of the new millennium and more in this episode of Gain Your Edge.   References and Resources Ruckus Wireless The Evolution of Business Wi-Fi Honor Flight Ruckus an ARRIS Company Wi-Fi for Business by Frontier   Contact Our Guest Expert Connect with Ed on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Showers, flowers, and the month of May means that spring is upon us. In the spirit of the season, we decided to do some spring cleaning of our own and take a look into the latest tech headlines and trends. Today, Skip welcomes back our resident white hat hacker, Bill Gardner for the seventh installment of Headlines with a Hacker. Ransomware, malware, autonomous vehicles, and virtual reality goggles all make an appearance on today’s episode. A special segment on Facebook’s latest data breach and figuring out if it’s time to delete our accounts is up for debate as well. As an author, professor and white-hat hacker, Bill is a true tech triple-threat who uses his experience to provide crucial IT security tips. With an eye for notable stories, Bill is always on the lookout for the latest tech headlines currently affecting the industry. He presents his valuable perspectives on the IT news of the day to give your business a competitive edge. Listen in to stay up to date with the latest fascinations in the world of tech.   References and Resources Homeland Security Today - Cities, Companies Should Heed Warning of Atlanta Ransomware Attack, Say Experts CNN – Atlanta Ransomware Attack Total360 Business Continuity Podcast: Business Continuity and Disaster Recovery with Total360 Popular Mechanics – The Way We Talk About Self-Driving Cars Is Going To Get People Killed The New York Times – Cambridge Analytica and Facebook: The Scandal and the Fallout So Far The New York Times – Mark Zuckerberg Testifies on Facebook Before Skeptical Lawmakers TechCrunch – Facebook Moves to Shrink Its Legal Liabilites Under GDPR   Contact Our Guest Expert Connect with Bill on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Our primary focus is bringing you the ideas and voices on the cutting edge of technology—to help you gain a competitive edge for your business. VPN, user experience, intellectual property, video surveillance, data security, AI, VoIP … you name it, we’ve covered it. But today we decided to switch things up. For the 50th episode of Gain Your Edge, we’re turning the idea of technology on its head. Instead of the usual tech talk, we’ve put together an entire show about the exact opposite ­– how to unplug. We’re reliving some of the best moments and insights from our guest gurus on how they disconnect. We’ll take a few calls from some friends of the podcast as well. Whether it’s in the form of family, sports, outdoor recreation, making/crafting or traveling, our guests have a plethora of options to turn off the tech switch and unwind. Enjoy this “golden” episode of Gain Your Edge.     Catch Up On These Top Podcast Episodes: Video Surveillance with Clear2there Business Continuity and Disaster Recovery with Total360 Anywhere & Everywhere: How VPN is Changing the Way We Work The Smart Way to Buy Technology Highlights from CES 2018 with Evan Kirstel  How Companies Harness the Power of Voice Recognition & Artificial Intelligence Behind the Bracket: The Tech of March Madness Red, White & Boom: the Technology Behind Fireworks   References and Resources VoIP Solutions by Frontier Frontier Business   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Libsyn/Website Copy: We’ve talked a lot about digital security here on Gain Your Edge but with all of the technology that surrounds us these days it can be easy to forget the security of physical assets. The world of security spans from the benchmark protocol of locks on doors to the personal realm of security guards themselves. With that in mind, today we’ve brought on Tom Shafron, Lead Engineer of Clear2there, to bring us through the exciting developments in one of the longest standing safety precautions – video surveillance Tom’s career is a story of its own. Prior to his role at Clear2there, he founded the multi-million dollar USAG, a video security and surveillance provider. He also created the toolbar overlay service, Log-Me-On, that was subsequently sold to Yahoo! where he led the platform to over 40 million active users and $100 million in annual revenue. His background shines through as we discuss the cost effectiveness of smart devices, evolving beyond security and into processes, event driven searches, how cell phone cameras changed the industry and a whole lot more. Settle in and get your notepads ready for this jam-packed episode of Gain Your Edge.     References and Resources Clear2there Case Studies Frontier Video Surveillance Frontier Business   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Hey, listener. We want to hear from you! When you’re ready to disconnect from technology, how do you unwind? Call us toll-free at 1-877-635-3820 and leave us a message. We’ll select the best answers and advice to be featured on an upcoming show. We know you have great ideas and we can’t wait to hear them. ---------------------------------------------------------------------------- According to Moore’s Law, technology halves in size and doubles in power every couple of years. It’s one of the reasons that most of us work with the computers at our desk as well as the computers in our pockets. Today, we bring Lisa Partridge to the table to talk about the modern age of working. Offices, airports, hotels and homes, people work anywhere and everywhere these days due in large part to VPNs, Virtual Private Networks. Lisa is the Director of Data Product Management for Frontier Communications with a wealth of practical knowledge when it comes to VPNs. In this episode, we tap her brain for insights into best practices, current trends and the latest news in the VPN enabled mobile workplace. We’ll talk about figuring out if you need a VPN for your business, Facebook’s latest VPN headlines and even (digital) coffee shop security. All this and more is in store for you in Episode 48 of Gain Your Edge.   References and Resources Why Your Business Needs an IP VPN Mobility Is Going Mainstream How SD-WAN is Disrupting the IT Industry Frontier Business More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Hey, listener. We want to hear from you! When you’re ready to disconnect from technology, how do you unwind? Call us toll-free at 1-877-635-3820 and leave us a message. We’ll select the best answers and advice to be featured on an upcoming show. We know you have great ideas and we can’t wait to hear them. ---------------------------------------------------------------------------- Every year, more than 170,000 people from 150 countries flock to the Las Vegas Convention Center for CES (formerly The International Consumer Electronics Show), where nearly 4,000 companies showcase their newest and most exciting consumer products, ranging from drones and self-driving cars to technology for entire smart cities. In this episode, we welcome internationally-recognized thought leader and social media influencer Evan Kirstel about what he saw at the conference and what we should expect in the near future. Evan comes to us with 20+ years of expertise spanning the internet of things, cloud data security, and health technology for both startups and behemoths like Intel and Oracle. He’s passionate about Social Business and strives to help accelerate the growth of the digital health economy, making him the perfect candidate to fill us in on this year’s CES. The rise of the quantified self, machine learning photography and voice enabled toasters all make an appearance in this week’s podcast. And the future of laptops? Think three screens. All that and more on episode 47 of Gain Your Edge.   References and Resources CES Watch Sessions from CES 2018 Glucose Monitoring Patch Ultra Short Throw Projector eViRa #HealthTech Strategies Frontier Business   Contact Our Guest Expert Connect with Evan on LinkedIn, Twitter, and Instagram   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

It feels like each and everyday, technology advances another rung up the digital ladder. With this rapid pace of growth comes a faster and more efficient business world. More business means more data and more data means the need for digital security has never been higher. In this episode, we sit down with Chris Culver, Computer Services Manager at Total Communications to cover the dangers of lost data and the steps businesses can take to help avoid such digital disasters.   With fifteen years of IT experience and heavy emphasis on IT infrastructure and IT management, Chris Culver knows the ins and outs of keeping your data safe. Total360 Business Continuity is an innovative information security solution that provides companies with a powerful, integrated combination of on-site and off-site (data center) measures to help guard against malware, data loss and other threats. Today, Chris gives us the straight scoop on how this new solution has dramatically improved business continuity for a wide range of organizations.   References and Resources Total360 Business Continuity 10 Key Stats from Datto’s State of Ransomware Report Ethernet Solutions from Frontier Business Network Disaster Recovery and Survivability   Contact Our Guest Expert Connect with Chris on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Have you ever experienced that moment of insight where the lightbulb goes off and a new invention is born in your mind? From the shower to the store and everywhere in between, a genius idea can strike at any time. On this episode, we talk to Sam Baxter, Chief Technology Officer at IP.com to talk about these lightning bolt moments and the world of intellectual property.   IP.com has brought the world of intellectual property into the modern age with innovative tools and processes for the 21st century. In the IT world, invention and innovation drive the industry forward and Sam is at the forefront of the latest and greatest. Patents, ideas and the Semantic Map are all on the table for this episode. We’ll also cover the transformation of IP from physical to digital, the role of algorithms in search and the language of legal documents.   References and Resources IP.com Semantic Search: Cognitive Retrieval and Semantic Mapping Branching Out with Corporate Tree Advanced Communication Solutions from Frontier Business   Contact Our Guest Expert Connect with Sam on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

If you’re listening to this podcast, chances are you’ve had some experience in the world of business travel. Whether you’re a once-a-month trip taker or a weathered road warrior, you know that one’s ability to be productive while traveling is crucial. We invited Dave Johnson, Director of Hospitality Sales for Frontier, to give his thoughts on how hotels are creating more effective working environments for those on the road. Enhanced Wi-Fi, stouter security, flexible check-in procedures and other advances equate to fewer delays and less downtime.    A savvy IT sales professional, Dave has more than 20 years of sales experience, ranging from direct and channel sales to national account management. Dave is a trusted IT advisor to the technology and operations leaders of the major players in the hotel world. He focuses on delivering advanced communication solutions, such as UCaaS, Wireless LAN, VoIP, video, telephony, SIP, Ethernet and Broadband. When it comes to advice for the frequent traveler, Dave is the go-to guy for all things related to hospitality and tech.

With the holidays in full swing and on the brink of 2018, we’ve decided to dive deep once again into the latest tech headlines and trends. In this episode, Skip welcomes back our resident white hat hacker, Bill Gardner to discuss the latest holiday hubbub in the tech world including e-commerce trends, cyber currency, Android’s location data gaffe and Twitter’s new character count. They also riff on holiday gift-giving and drones. As a triple-threat author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips. Bill is always on the lookout for the latest tech headlines currently affecting the industry. He presents his valuable perspectives on the IT news of the day to give your business a competitive edge. Listen in to stay up to date with the hottest happenings in the world of tech.   References and Resources Black Friday 2017 2017 Holiday Tech Trends The Rise of CryptoCurrency Google Collecting Android Users’ Locations Google Is Watching You (Even More Than You Thought) Twitter Increases Character Count to 280 Tech Infrastructure Recovery After a Disaster What business recovery planning resources are available? Security and Protection Plans by Frontier   Contact Our Guest Expert Connect with Bill on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com  

For a long time, when it came to IT, sleek design and user-friendly interfaces were secondary to functionality. However, that mentality has shifted to the point where now, design and user experience are just as important as ground level functionality. Today we discuss this shift with Daghan Altas, Director of Product and SD-WAN Strategy Lead at Meraki. With in depth experience and plenty of examples, the conversation sheds some light on the world of cloud-managed IT that simply works. Back in 1984, a technology company popped up that used a shortened version of San Francisco as their name and an abstract take on the Golden Gate Bridge for their logo. That company, Cisco Systems, went on to become the largest networking company in the world. In 2012, Cisco acquired  Meraki, a cloud managed IT company that serves as the perfect example of an organization prioritizing design and UX. In Daghan’s words, “the world yearns for simplicity.” With their SD-WAN technology, they’ve been able to enrich network functions, disrupting the IT game as we know it, and helping customers cut costs while enhancing quality of service.    References and Resources Cisco Meraki Solutions from Frontier Business Frontier Business Meraki SD-WAN   Contact Our Guest Expert Connect with Daghan on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

It wasn’t too long ago when digital strategies weren’t much more than an afterthought for businesses. But with the rise of technology, that way of thinking (or lack thereof) has become a thing of the past. Today we chat with Richard Mulling, Director of Training at Vivial, to cover the ins and outs of digital marketing tactics. When it comes to digital marketing tactics, the gap between small/medium sized businesses and their larger counterparts is shrinking every day. From SEO and SEM to social media and digital presence, we’ll cover it all. As the Director of Training at Vivial, Richard brings over 20 years of advertising experience to the job crisscrossing from Lexington, KY to Cincinnati, Ohio. He currently resides in Dayton where he helps businesses enhance how they connect with customers, build loyalty, and manage and track results to build customer engagement.   References and Resources Marketing Solutions by Frontier Business Ethernet Solutions by Frontier Business Voice Solutions by Frontier Business Communications Equipment Solution by Frontier Business Vivial   Contact Our Guest Expert Connect with Richard on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

We live in a digital world. Texts, tweets and typing is the language of today. However, not too long ago, it was the telephone that provided our main method of communication. Today we sit down with Gregg Johnson, CEO of Invoca, to discuss the changing landscape of business communication and how the phone call continues to be a vital part of the customer experience—now more than ever. As the Chief Executive Officer of Invoca, Gregg connects phone calls and human conversations to the digital journey. The data his team collects drives revenue and ultimately makes customers happy. Gregg has looked at the numbers and despite what you may believe about the slow departure of the phone call, the numbers show that this perspective strays pretty far from what customers actually want. References and Resources Invoca Harvard Business Review: Your Customers Still Want to Talk to a Human Being Learn More: Frontier AnyWare Cloud-based VoIP Solution Podcast: More Than a Phone System: Introducing Frontier AnyWare Business Phone Service by Frontier Business Ethernet Service by Frontier   Contact Our Guest Expert Connect with Gregg on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

It’s that time of year again when students step back into their classrooms, the days become shorter, and we sit down with one of our go-to podcast personalities. In this episode, Skip welcomes back our resident white hat hacker, the master of the motherboard, Bill Gardner to discuss the latest in international tech headlines including the iPhone 8 and Apple’s 2017 product reveal event. They also explore Facebook’s foray into AR, the Marcus Hutchins dilemma and self-driving vehicles. As an author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips. Bill is always keeping an eye on tech headlines currently affecting the industry, and presents his valuable perspectives on the IT news of the day to give your business a competitive edge. Listen in to stay up to date with the latest happenings in the world of tech.   References and Resources The Latest on September iPhone Releases Marcus Hutchins Arrest and Release Facebook Patents Oculus Augmented Reality Glasses Facebook Spaces Self-Driving Pizza Delivery Cars The Clio Foundation reveals nearby museums and historical sites GYE Episode 24 – Snap Spectacles GYE Episode 20 – Intel’s Project Alloy Frontier Business – Managed IT/Security   Contact Our Guest Expert Connect with Bill on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Today we’re exploring the benefits of communications tactics like social selling, as well as platform-based solutions that enable social sharing and social advocacy. In the old days, companies advertised and employed a sales team to take their product or service to market. To say things have changed is the understatement of the century. In this episode, Skip sits down with Frontier Communications Manager, Andy Malinoski: a savvy marketing professional with more than two decades of experience under his belt.  Get ready to learn how to bolster your selling through an army of social advocates for your company.   References and Resources How B2B Sales Can Benefit from Social Selling Frontier Business Everyone Social LinkedIn Elevate Dynamic Signal   Contact Our Guest Expert Connect with Andy on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Today we’re discussing an advanced iteration of a really familiar piece of technology: phone systems. Specifically, we’re taking a close look at Frontier AnyWare—a new VoIP solution for enhanced business communication. Frontier AnyWare goes far beyond a handset sitting on your desk by improving collaboration through unified, cloud-hosted communications designed for your business needs. In this episode, Skip sits down with Frontier’s Group Vice President of Customer Premise Equipment Sales, Keith Blackmon, to talk about how Frontier AnyWare offers businesses more than just a phone system. With over 30 years in the telecom industry, Keith is an experienced telecom professional and an expert on communications equipment and solutions.   References and Resources Learn More: Frontier AnyWare – A New VoIP Solution for Enhanced Business Communication Podcast: Business VoIP Solutions That Save Money and Boost Flexibility Podcast: Tele-Presence Podcast: Your Phone System Isn’t Retro—It’s Hurting Your Business   Contact Our Guest Expert Connect with Keith on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

This week, we’re changing things up. Instead of spending time discussing WHAT tech you should buy for your company, we’re devoting the entire episode to HOW you should buy. It’s easy to get wrapped up in research: analyzing the tech needs and problems of your company and what solutions are out there. And that’s great—researching the perfect solution is important. Equally important, however, is making sure the payment option you choose for that technology is also serving the needs of your company. To explore that topic, we’re sitting down with Paul Metzheiser, Executive Vice President of Sales and Marketing at TAMCO, which supplies the Frontier Financial Shield.   References and Resources Frontier Financial Solutions Case Study: Coastal Community Bank TAMCO Corp—Learn More Frontier Business Solutions—Communications Equipment   Contact Our Guest Expert Connect w/ Paul on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

In this special episode of Gain Your Edge, host Skip Lineberg travels to Three Heads Brewing, a local craft brewery in Rochester, NY. We’re opening the airwaves and the taps to learn how Frontier customized a fiber and phone line solution to help the brewery build from the ground up in a 20,000 square-foot facility. We’re sitting down with Geoff Dale, one of the brewery’s founders, to hear about how a few guys brewing beer in their garage became one of the most beloved craft beer brands in New York, and how Frontier gave them what they needed during their massive 2016 build-out.   References and Resources Three Heads Brewing Business Internet Service by Frontier Business Phone Service by Frontier Frontier Equipment Solutions   Contact Our Guest Expert Connect w/ Geoff on Twitter   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

It’s our most explosive episode yet! With Independence Day nearly upon us, we’re taking you behind the curtain of firework technology, so you can appreciate the inner workings as well as the spectacle in the sky. And to help us understand the rocket’s red glare, we have a very special guest: Phil Grucci, CEO and Creative Director of Fireworks by Grucci - holder of the Guinness World Records for Largest Fireworks Display and Largest Pyrotechnic Image. Founded in 1850, his company has lit up eight US Presidential Inaugurations, Olympic Games, World’s Fairs and much more all over the globe.   References and Resources Fireworks by Grucci Download the Official Grucci App & Watch Live Shows Frontier Business Helps Your Business Stay Connected with Advanced Solutions   Contact Our Guest Expert Connect with Phil on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

We hear all the time about how technology influences the biggest, flashiest industries in America today. But sometimes, we forget it’s also shaping the young minds that will build the industries of tomorrow. Technology is such a key part of education, and this week we’re sitting down with Denise McIntosh, a program manager at Frontier, to talk about E-Rate: a federal funding program that offers schools and public libraries across the country more technology for a lower cost. Denise brings more than 30 years of telecommunications experience to this topic. In fact, she has been focused on E-Rate for nearly two decades.   References and Resources Learn More: Universal Services Administrative Co. E-Rate Program for K-12 School and Libraries Internet for Schools by Frontier Podcast: Business VoIP Solutions That Save Money and Boost Flexibility Allendale, IL Public School District   Contact Our Guest Expert Connect with Denise on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

It’s spring. Baseball season is here. And so this week, we’re sitting down with Chip Allen from the Durham Bulls baseball team. In 2014, the Bulls’ senior leadership recognized a big opportunity to get ahead of the curve from a technology perspective. As fan viewership changed and a new generation of baseball aficionados began taking to the stands, a robust Wi-Fi network throughout the stadium became more important than ever to the fan experience. Today, we’ll hear about how the system, installed by Frontier to serve a capacity of 8,000 simultaneous users, changed the Bulls’ stadium into a modern facility with capacity not only to serve fans’ expectations, but to offer them opportunities to engage with the brand – in ways they may not have expected.   References and Resources Durham Bulls Partner with Frontier – Video Official Site of Durham Bulls Baseball Download the Durham Bulls Mobile App Frontier Wi-Fi Solutions Managed Wi-Fi for Business   Contact Our Guest Expert Connect with Chip on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Every year, right around mid-March, a very special season awakens the nation. Spring? Nope. March Madness. And this weekend, the Final Four teams battle it out for a spot in the NCAA basketball national championship game. But what goes on behind the scenes to bring this massive number of televised games to our homes and devices? In this episode we’re visiting with JJ Territo, former CBS Sports associate producer and current producer with Pegula Sports and Entertainment, to discuss the communications that support March Madness.   References and Resources Pegula Sports and Entertainment - Buffalo, NY March Madness Business Ethernet Service from Frontier   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

In the fast-paced hospitality industry, high-speed internet and advanced technology are expected for a comfortable guest experience. Today we’re taking an in-depth look into a hotel’s tech needs and solutions with Cal Sheehy – General Manager of London Bridge Resort in Lake Havasu City, Arizona.   With 122 rooms along the Colorado River, London Bridge Resort is a stunning getaway location with amazing views and outdoor recreational opportunities. But to give new guests superior connectivity and a stress-free experience, the hotel needed to upgrade its technology infrastructure. Cal and his team turned to Frontier to provide advanced communication solutions including a new phone system, an updated fiber network, and improved guest Wi-Fi.   References and Resources London Bridge Resort Hospitality Industry Phone Systems & Internet Services  Frontier’s Communication Equipment Solutions Frontier’s Connectivity Solutions Frontier’s Voice Solutions Podcast: Digital Transformation of the Hospitality Industry   Contact Our Guest Expert Connect with Cal on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. In today’s episode, we’re digging into the latest tech headlines making a big impact - ranging from innovations that are changing the game, to major brands bringing back retro-inspired products. To help us make sense of these shifting tech trends, we’re turning to our favorite white hat hacker, gigabyte guru, and mainframe maverick: Bill Gardner. Bill is a published author and Professor of Digital Forensic and Information Assurance at Marshall University – and our resident tech news expert. Join Bill and host Skip Lineberg as they discuss the information security and business point-of-views of each tech story to give your business a competitive edge.   References and Resources Apple Producing Two Reality Shows IBM Announces Watson for Cyber Security IBM and Weather Channel Weather Emergency App Nokia 3310 Comeback Smart TVs Eavesdropping on Owners LG Smart TV News Story Vizio Smart TV News Story Video: Keurig Hacked Into a Robotic Arm   Contact Our Guest Expert Follow Bill on Twitter   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. In this week’s episode we’re chatting with Shanee Birch, Senior Product Manager at Frontier Communications, to discuss the future of technology in 2017. Not long ago, it was pure science fiction to have a pocket-sized computer with access to unlimited information. Now, we’re changing our home’s temperature with a simple tap of a screen – and we’re not slowing down any time soon. Shanee is a frequent attender of CES: a global trade show with the latest in consumer gadgets, augmented reality, and everything in between. She makes a living spotting trends, and today she’s sharing insider insight into this year’s biggest tech secrets and innovations.   References and Resources CES 2017 Mercedes Vision Van Amazon Echo: 15 Best New Features Big Data Podcast Best Chat Collaboration Tools of 2017 Polar’s Smart Shirt Zera Food Recycler   Contact Our Guest Expert Connect w/ Shanee on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s episode, we’re exploring how an outdated phone system can actually sap money away from a business’s bottom line. Because many small business owners wear multiple hats and juggle a variety of disciplines, an old phone system is pretty low on the priority list. But if your business phone system can be referred to as “retro,” “old school,” or “vintage” then it may be time to seriously consider an upgrade. Today we’re sitting down with Shana Mallin, Director of Customer Premise Equipment at Frontier. She leads a team that provides voice, data and Wi-Fi solutions to all types of businesses. She has supported hundreds of customer applications, overseen hundreds of installations and solved multitudes of real-world use cases involving voice networks. So you could say she knows a little something about how phones and businesses interact.   References and Resources Podcast: Business VoIP Solutions with Shana Mallin Podcast: Tele-Presence & Unified Communications with Ken Finkelson Frontier Business Phone Testimonial – Coeur d’Alene Chamber of Commerce Frontier Business Phone Testimonial – London Bridge Resort Frontier Business Phone Services Frontier Business VoIP Solutions   Contact Our Guest Expert Connect w/ Shana on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s episode, we’re exploring the changing landscape of emergency response communication. The variety of communication methods available today – including voice, text, photo, and video – has made tracking emergency situations much more complex than simply answering 9-1-1 calls.  We’re turning to Major Jeff Cline of the Marion County Sheriff’s Office in Ohio to learn more about how emergency responders depend on effective communication to save lives and maintain peace within our communities. With the help of Frontier’s Next Generation E911 system, Major Cline has bolstered his department’s emergency response capabilities and efficiency.   References and Resources Frontier’s Public Safety Solutions Case study – E911: Ready for Emergencies…Today and Tomorrow State of Arizona Upgrades 9-1-1 Equipment   Contact Our Guest Expert Connect w/ Major Cline on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s episode, we’re exploring an unfortunate conversation that has sprung up in recent years: How do we protect our loved ones, friends, and coworkers in violent emergency situations? This question is deeply personal with serious implications, and technology has quickly become an important part of the solution. To help us better understand the tech advancements that are making public areas safer, we’re sitting down with Steve Given: a tech professional at Avaya with over 25 years of experience and an expert on healthcare and SMART campus technology. Join Steve and host Skip Lineberg as they discuss how this technology is improving the safety of our loved ones, with an emphasis on campus security – a topic that’s close to home for many listeners.   References and Resources How Amazon's Robots Pick, Pack, and Ship - GeekWire Podcast: Business VoIP Solutions w/ Shana Mallin FBI Report: Active Shooter Study Frontier's Avaya Network Solutions Avaya Safe Campus   Contact Our Guest Expert Connect w/ Steve on LinkedIn   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s podcast, we’re sitting down with our favorite resident megabyte maverick for another installment of “Headlines with a Hacker.” We’re turning to Bill Gardner, computer expert and professor of digital forensics and information assurance at Marshall University, to chat about current tech issues making a splash in the media. Have a listen to prepare your business for the holiday season with emerging tech trends impacting e-commerce, mobile shopping, and online security. As an author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips. Bill is always keeping an eye on tech headlines currently affecting the industry, and presents his valuable perspectives on the IT news of the day to give your business a competitive edge.   References and Resources Snapchat Spectacles Review – The Verge Mobile Shopping & Black Friday - TechCrunch Securing the Internet of Broken Things - Techdirt What We Know About Friday’s Cyber Attack That Broke the Internet – Inc. San Francisco Transit Authority Hacked & Ransomed – The Guardian Los Angeles Hospital Paid $17,000 in Bitcoin to Ransomware Hackers – The Guardian Ransomware Victims Urged to Report Infections – FBI PSA   Contact Our Guest Expert Follow Bill on Twitter   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. Today we’re taking an in-depth look at technology’s impact on the healthcare industry, while highlighting an example of success in this dynamic space: Community Care of West Virginia. Community Care operates a variety of healthcare centers across West Virginia to meet the immediate and long-term healthcare needs of local communities. In this episode, host Skip Lineberg sits down with CEO Richard Simon who has grown the company from a single location to over 60 healthcare sites throughout the state. Have a listen to find out how Community Care’s technological prowess and partnership with Frontier has contributed to their rapid growth and success.   References and Resources Community Care of West Virginia, Inc. Frontier Solutions for Healthcare Industry TeleMedicine GYE Podcast: Mon Health System TeleMedicine GYE Podcast: Honeywell Life Care Solutions TeleMedicine GYE Podcast: Mid-Atlantic Telehealth Resource Center Ethernet Solutions GYE Podcast   Contact Our Guest Expert Richard Simon Bio   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. In this episode, we’re exploring the dynamic hospitality industry that encompass the places we visit to have a memorable and enjoyable experience. Today we’ll be sitting down with industry expert Bob Mitton, Senior Manager of Hospitality Solutions at Avaya, who is instrumental in providing business collaboration and communications products to companies of all sizes. Bob has over 30 years’ experience in product and solutions marketing, and helped bring Powered by Avaya IP Office cloud products to market. Have a listen to learn about the hospitality sector’s rapid digital transformation and how the lessons learned from this exciting industry can help any type of business gain a tech advantage.   References and Resources Gartner report: 90% of businesses expect to compete on basis of customer experience Avaya networking solutions Frontier’s hospitality solutions Communications tech trends in hospitality Video: 5 star solutions for hospitality   Contact Our Guest Expert Connect w/ Bob on Linkedin   More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. Today we’re sitting down to discuss how a new WiFi router from Google has created a ton of excitement and thousands of delighted customers, thanks to its beautiful design and user interface. Combining form and function, the Google OnHub WiFi router is turning heads as “telecom jewelry” and represents a new wave of high-performance, aesthetically-pleasing tech design. We’ll take an in-depth look at this revolutionary new device with Rod Imbriani, vice president of product development for Frontier Communications.   References and Resources Check out the Google OnHub Router Google OnHub Features Google OnHub Mobile App & User Interface   Contact Our Guest Expert Connect w/ Rod on Linkedin   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s podcast, we’ll be sitting down with our favorite resident megabyte maverick for another installment of “Headlines with a Hacker.” We’re turning to Bill Gardner, computer expert and professor of integrated science and technology at Marshall University, to chat about some current tech issues making a splash in the media. As an author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips and trends. Bill is always keeping an eye on tech news headlines currently affecting the industry, and presents his valuable perspectives on the IT news of the day to give your business a competitive edge.   References and Resources Gawker is shutting down Duo by Google Twitter's anti-harassment tool Intel’s Project Alloy Pokémon Go as a tech barometer   Contact Our Guest Expert Connect w/ Bill on Linkedin Follow Bill on Twitter   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. In this week’s show, we’re visiting with Glenn Squire, Portfolio Practice Lead for Strategic Consulting with Epsilon, to engage in some trendspotting. We pick Glenn’s brain for expert tips on how business leaders can spot trends and leverage them for improved strategy and planning. With 15 years of marketing experience, Glenn is responsible for driving marketing strategy and serving as a trusted advisor for Fortune 500 clients in insurance, telecom, and other industries. Glenn also focuses on helping companies modernize capabilities through customer experience and digital transformation.   References and Resources Epsilon Strategic Consulting Forrester Research Gartner Research Juniper Research TED Radio Hour Podcast on NPR The Economist Revisionist History Podcast by Malcolm Gladwell Planet Money Podcast on NPR Whitepaper from Epsilon “The Social Shift Toward Messaging” Epsilon’s Content Library on LinkedIn   Contact Our Guest Expert Glenn Squire LinkedIn   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a biweekly podcast on all things IT. On this week’s show, our guest is 22 year telecommunications veteran Jason Yorn, who handles national strategic channel accounts for Mitel. Jason manages the sales, marketing and technical relationships with Frontier and is focused on providing positive reseller and end-customer experiences. We sit down this episode to discuss the tech needs of a business vertical particularly interesting in the wild world of retail – car dealerships. Specifically, we’ll dive into how technology influences car dealerships today, and how the needs and benefits they see apply to other types of businesses.   References and Resources Mitel Networks Mitel Solutions for Business MiCollab   Contact Our Guest Expert Jason Yorn LinkedIn   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s podcast, we’ll be sitting down with Graham Williams, Chief Operating Officer for Cologix, responsible for Operations, Construction, Commercial Management, Marketing and Strategy. In his time at Cologix, Graham has also led the Development and Sales Organizations. He has over 17 years of experience in the data center, communication, Internet, content delivery and video industries with strategic positions at Charter Communications and Level 3 Communications.   References and Resources Industry Standards for Physical Security for Data Centers   Contact Our Guest Expert Graham’s LinkedIn   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. This week’s guest is a bona fide hacker. Bill Gardner is an assistant professor at Marshall University where he teaches in the Digital Forensics and Information Assurance degree program. He is an information security author and speaker. During this episode, Bill mentioned several resources and references that are presented below for your enjoyment: Hyperloop Do We Really Need to Learn Code? Twitter's woes continue on Q1 sales of $595M Scary-smart AI is still 'decades and deecades' away, Google says Best Smart Home Gadgets of 2016 Pebble Core Water Balloon Trampoline   Contact Our Guest Expert Follow Bill on Twitter!   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. This week’s guest is Shana Mallin. Shana is Director of Customer Premise Equipment with Frontier Communications, and she has 24 years of experience in telecommunications technology. Shana and her team work with businesses of all types and sizes to help identify ways to increase revenue, decrease costs and improve customer service via technology. During this episode, Shana mentioned several resources and references which are presented below for your enjoyment. During this episode, Shana mentioned several resources and references which are presented below for your enjoyment: Definition of VoIP MiCollab by Mitel MiTeam Collaboration Software by Mitel Frontier AnyWare Gartner – Magic Quadrant Ratings Frontier Business Edge – CPE “Chicken Farming for Dummies” on Amazon   Contact Shana Mallin via LinkedIn   Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com

Gain Your Edge is a twice-monthly podcast on all things IT. This week’s guest is a bona fide hacker. Bill Gardner is an assistant professor at Marshall University where he teaches in the Digital Forensics and Information Assurance degree program. He is an information security author and speaker. During this episode, Bill mentioned several resources and references which are presented below for your enjoyment:   Book Links “Ghost in the Wires” by Kevin Mitnick “Building an Information Security Awareness Program” by Bill Gardner and Valerie Thomas  “Google Hacking for Penetration Testers” by Bill Gardner, Johnny Long and Justin Brown   Conference Links DEF CON Black Hat   Other Site Links & References Dual Core, Nerdcore Music M.C. Frontalot PTES.org Cyber War Zone 1Password Reboot It Podcast Marshall University Information Security   Contact Our Guest Expert Follow Bill on Twitter!   More Host Skip Lineberg Subscribe via iTunes   Send your feedback, comments and questions to BusinessEdge@Frontier.com