Humans of Travel

In Part 2 of our conversation with Matthew Upchurch, the chairman and CEO of Virtuoso discusses the transformative challenges that have shaped today’s travel advisor profession. Listeners will gain insight into how the industry navigated the rise of online travel agencies, the strategic decision behind Virtuoso’s rebranding and the far-reaching influence of mobile technology and social media. Upchurch also speaks about his mission to elevate the role of travel advisors, his evolving definition of luxury and why cross-generational collaboration is vital to the future of the industry. Listen to Part 1 here. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Virtuoso ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

As a second-generation travel industry leader, Matthew Upchurch — chairman and CEO of luxury travel network Virtuoso — offers a unique perspective on how the world of luxury travel has evolved over the past four decades. In this episode of Humans of Travel, the first of a two-part conversation, Upchurch shares personal stories from his upbringing, the pioneering legacy of his father and the surprising origins of Virtuoso. You'll hear how the concept of a travel advisor collective emerged out of necessity in the post-World War II era, and how early collaborations set the foundation for what Virtuoso is today. Upchurch also reflects on how his perception of travel advisors has evolved throughout his career. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Virtuoso ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today’s episode features Eli Wagner, founder of Wagner Bespoke Travel.  Wagner entered the industry about three years ago, and she has seen tremendous growth since, being named Virtuoso's Rising Star last year and surpassing $1 million in sales. She's also in the process of opening up a physical office in Santa Monica, California. In this episode, Wagner details what led her to make the decision to open a physical space when so many travel advisors are moving home, and shares the benefits of working in an office with employees -- along with the financial risks involved. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Wagner Bespoke Travel Wagner Bespoke Travel's Instagram ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Paul Brady didn’t always want to be a journalist. But when he participated in a language-immersion program in Italy between high school and college, he fell in love with travel. Now, he’s the current news director and cruise expert for consumer publication Travel + Leisure. In this episode of Humans of Travel, we’ll hear about what it’s like to work for one of the most well-known U.S.-based travel magazines today — what makes a compelling story, what a typical day looks like and what it really means when you’re tasked with creating content that needs to appeal to a wide range of travelers. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Travel + LeisureHow to Pitch Travel + Leisure (staff contact information)Paul Brady’s Instagram ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today’s episode features Susie Flores of Countdown Travels, aka Cruisin' Susie (@cruise_yes_please).  Flores began posting cruise videos to TikTok, and quickly gained traction on the social media platform. Now, she boasts nearly 100,000 followers (along with more than 8,000 on her Instagram) and runs her multimillion-dollar business largely through leads she gets through TikTok. In this episode, Flores talks about her overall social media strategy (including how to be authentic online) and gives travel advisors tips on how to make social media part of their business model. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Susie on Instagram and TikTok Countdown Travels Contact: info@countdowntravels.com ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today’s episode features John Sutherland,  senior director of community impact at Tourism Cares.  Tourism Cares, a nonprofit organization within the travel industry, is dedicated to advancing positive social, environmental and economic impact to help the world's people and places thrive. The organization offers a professional membership for travel agents ($99 per year), along with free tools like the Meaningful Travel Map. They also offer events, education and consulting. In this episode, Sutherland talks about what it really means to sell "meaningful travel" (and why it's important now, more than ever), and how advisors can engage with Tourism Cares. Register for Tourism Cares' "How Travel Advisors Are Embracing Sustainable and Impactful Travel," taking place at 12 p.m. Eastern on May 19, 2025. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Tourism Cares Learning Opportunities for Travel Advisors Meaningful Travel Map Meaningful Travel Training Meaningful Travel Client Checklist Tourism Cares' Programs and Events Tourism Cares Sustainable Help Desk Appointments How Travel Advisors Are Embracing Sustainable and Impactful Travel webinar (on May 19, 2025) ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today’s episode features Asia Lantz, owner of Travel With Asia. Lantz recently moved to the Phoenix, Arizona area and has an especially unique way of marketing her business. Rather than focusing on garnering leads online, she has built a network of clients within her new community by meeting them during her free time, whether it's in a workout class, by hosting trivia at a local brewery or through tasting wine. Listeners will hear how Lantz has incorporated her community into local travel events, how she's taken these events and turned them into group bookings and more. This episode is sponsored by The Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Travel With Asia Asia's private Facebook Group ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Today’s episode features Roman Chiporukha, the founder of SpaceVIP, a travel agency for space tourism. Chiporukha founded SpaceVIP after he sold a $50 million ticket for a passenger to fly onboard Axiom’s Ax-1 mission — the first all-private space mission to the International Space Station. Roman is an advocate for “universal space literacy” and making space exploration more accessible to the private sector. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE SpaceVIP ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

When Tom Marchant co-founded the tour operator Black Tomato with two friends, the term “experiential travel” wasn’t even part of the travel zeitgeist. Now, 20 years later, Marchant and the Black Tomato team remain committed to crafting bespoke, deeply personalized itineraries that feed their clients’ adventurous spirit and insatiable curiosity. In this episode of Humans of Travel, Marchant shares what makes a Black Tomato trip so unique (including the origin story behind the company’s name), how the brand is staying ahead of the tech curve with innovations like its new AI-powered “Feelings Engine” — which suggests travel experiences based on how a user feels — and the impact his entrepreneur father had on his journey. He also reveals the hottest destinations on the horizon for intrepid travelers. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE Black Tomato The Feelings Engine ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. She's also the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. Travel advisor Kristie Keller of Addicted to Adventures entered the travel industry two years ago. Then, a chance encounter with Amadeus River Cruises' Executive Vice President, Marcus Leskovar, at ASTA's River Cruise Expo soon propelled her to success; since that meeting, she's booked seven groups (with 40-50 people, each) and has skyrocketed to become the No. 1 seller in her host agency, OTN. On this episode, she explains how meeting Leskovar helped pave the way for her sales success, and gives advice to advisors looking to follow in her footsteps. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE Get in touch with Kristie on Facebook Amadeus River Cruises OTN (Formerly Oasis Travel Network) ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Michael Schottey, the vice president of membership, marketing and communications at the American Society of Travel Advisors (ASTA) is the co-host for a brand-new podcast, Travel You Can Trust, with colleague Alvin Adriano. Here, he talks about the ideation for the show, what listeners can expect and how to find new episodes. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE ASTA Travel You Can Trust ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host.  Today on Humans in the Hot Seat, we are welcoming Katie Brown, a travel advisor with Travelmation. Katie is an award-winning travel advisor; she entered the industry in February, 2020, just prior to the pandemic. In the past five years, Katie has booked over $6 million in travel, has planned trips to over 20 countries and was named as one of TravelAge West's Five Future Leaders to Watch in 2023. Today, Katie will address a question that's on the minds of many travel advisors: How do you blend personal touch with automation in your workflow? This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE Travelmation Get in Touch With Katie on Instagram: @itskatiejobro ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Most readers of TravelAge West will recognize Mindy Poder's name from the top of the magazine’s masthead. As Editor-in-Chief, Poder oversees everything that happens at the brand, from managing content strategy and editorial mission to working with writers and editors, improving audience engagement and considering the ethical implications of AI use. In the latest episode of Humans of Travel, Poder discusses her 14+ years at the publication, dispels some myths about being a travel journalist and shares her most embarrassing moments from her award-winning travel journalism career. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE TravelAge West Get in Touch With Poder on Instagram (@mindypoder) or via email (mpoder@travelagewest.com). ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners: Humans of Travel is on hiatus for the winter, with new, full-length episodes resuming Spring 2025. This is a bonus Humans in the Hot Seat Episode. Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Angela Hughes, CEO of Trips & Ships Luxury Travel and developer of Luxury Travel University, penned an open letter to the travel industry (below) about what it really takes to get started as a travel advisor, and how to achieve success. Her letter went semi-viral in the industry, was picked up by travel trade media and shared via social media. Something to consider when launching a travel business, Hughes writes, is that it’s not for everyone, and will necessitate financial and educational investment. During this Humans in the Hot Seat episode, Hughes takes the mic to reiterate the top points in her letter, including her view that the barrier to entry for travel advisors is too low, clarifying the role of host agencies, and sharing what she looks for when independent contractors join her host agency. She’ll also offer her three-part success plan for new advisors. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE Angela's Open Letter to the Travel Industry (Appearing in Travel Research Online) “Dear Travel Industry Colleagues & Newcomers, I pen this open letter in response to concerning tendencies I’ve observed within our sector. It appears that some believe they can effortlessly infiltrate the travel industry with a minimal financial or educational commitment — a misconception that needs urgent correction. From the onset, let’s be clear: to establish a business as an independent contractor necessitates financial and educational investment. If you’re unwilling to invest in your business, success will likely elude you. The assumption that host agencies will bear the brunt of the financial burden is ill-conceived. Systems and tools, indispensable to the function of host agencies and independent contractors, carry associated costs. These resources are the bedrock upon which a successful business is built. Moreover, the wealth of relationships that populate our industry cannot be accessed without contributing financially and with time. These relationships are built upon decades of experience and financial commitment. And training also is a fundamental part of our industry, and it is not free. The cost of training is borne by either personal time, agency funds, or vendor marketing funds. Host agencies are not travel schools; they provide essential resources and a framework to facilitate your success. As an industry professional with a master’s degree in Geography & Travel and Tourism and a host agency owner who has invested significantly in my education and continuing professional development, I can vouch for the value of these investments. We should be requiring more education, marketing skills & business skills in addition to the vendor training. Learning about a brand and product is way different than learning to sell a brand and convert a client. Host agencies and their travel advisor IC partners benefit remarkably from the considerable financial investments of consortia, which expect growth in return. This symbiotic relationship forms the foundation of our industry. It’s bewildering to see those who expect support and high earnings without any financial or educational commitment. In addition, this industry is fraught with risk and liability; it requires mutual understanding. At our agency, the fees we charge offset the considerable expenses that accompany our brand, such as technology, marketing, mentoring, and training. We’re proud to welcome exceptional new advisors who are willing to invest in their professional growth from any industry. The travel industry is not a playground for experimentation, a retirement plan, or an escape from current careers. We must strive collectively to maintain standards and deter those who seek short-lived exploits. We have dumbed down this industry and it is time for a correction. Have host agencies become like athletic gyms allowing anyone to join the gym in January? Every owner knows that the 80/20 rule is real and that 20% of the advisors are doing 80% of the business. And that is because most advisors are doing a handful of trips at best and many are personal. Harsh I know…but the truth stings. In my four decades of experience, I have found that the key differentiator between successful advisors and those who falter is their willingness to invest in tools, resources, education, training, and consortia. Also, your choice of consortium is inconsequential if you fail to utilize its full potential. I learned this lesson the hard way. Success hinges on a robust business development plan, which, unfortunately, most advisors lack. Creating your “Why” is crucial. Passion for travel or the desire to finance personal trips is not a sufficient driver. You are not just an advisor; you are a business owner. Success in the travel industry demands a structured business development plan, continuing business education, financial investment, and a considerable time commitment. Familiarize yourself with the potential risks and liabilities because predicaments are inevitable, and preparedness is key. I extend a warm welcome to all newcomers to the travel industry. Whether your interest is a side hustle, a hobby, or full-time entrepreneurship, ensure that you have the necessary elements in place to navigate this travel road. Remember, you get what you pay for. Your return on investment will be directly proportionate to your input.”Trips & Ships Luxury Travel Luxury Travel University ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Greg Mortimer, the founder of cruise line Aurora Expeditions, is a pioneer in the adventure and exploration space — he’s traveled to many of the world's most remote and untouched regions, and has led more than 80 expeditions to Antarctica. In 1984, Mortimer made history by being part of the first Australian team to summit Mount Everest via its northeast ridge route without the use of supplemental oxygen, and he’s also summited several other peaks, such as Antarctica's Mount Minto and K2 in Asia. In 1991, Mortimer founded Aurora Expeditions, which has a fleet of two expedition ships — Greg Mortimer and Sylvia Earle — and another on the way. During the episode, Mortimer will reflect on some of his most thrilling journeys. Listeners will also hear about his advocacy for environmental conservation and sustainability in the travel industry. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE Aurora Expeditions About Greg Mount Minto Documentary: The Loneliest Mountain From TravelAge West: Review: Antarctica Onboard Aurora Expeditions' Sylvia Earle Review: Greg Mortimer from Aurora Expeditions New ship announcement: Douglas Mawson ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Veranda Adkins, co-founder of the Association of Black Travel Professionals (ABTP) is passionate about making the travel industry more inclusive. In addition to helping run ABTP, Adkins is also a travel advisor with Travel Legacy, and prides herself in coaching entrepreneurs and being an influential speaker. Through her personal website, clients can book a multitude of different coaching tools to improve their business needs due to her more than 22 years of experience in the industry. In this episode of Humans of Travel, listeners will hear Adkins reflect on her days as a young girl traveling with her mother before joining the travel industry as a human resources representative for Travel Impressions. She’ll explain how she decided to leave her corporate job behind to become a travel advisor, and what ultimately led her to start ABTP during the pandemic. Finally, listeners will hear Adkins’ take on the area of diversity, equity and inclusion (DEI) within the travel industry, and how industry professionals can put inclusivity at the forefront of their businesses. This episode is sponsored by The Travel Corporation (TTC). RESOURCES MENTIONED IN THIS EPISODE https://verandaadkins.com/events/ https://www.abtprofessionals.org/leadership/ ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Jason Leppert, Cruise Editor for TravelAge West, has a long history onboard cruise ships. From embarking on Crystal Cruises’ inaugural voyage in 1990 to completing his 204th voyage just a few weeks ago, Leppert has spent more time onboard ships — and at sea — than most people do in their lifetime. And Leppert has turned this passion for cruising into a career. His blog, “Popular Cruising,” has more than 47,000 subscribers on YouTube, and he regularly represents the TravelAge West brand as he reports on the ocean, river and expedition cruise industries, in addition to penning firsthand reviews of cruises. In this episode of Humans of Travel, Leppert details his childhood growing up while cruising with his family, and how his early vacations led him to fall in love with the travel style. He recounts his journeys on more than 200+ cruises, and shares how he makes sure he relays an accurate and honest opinion of the ships he experiences for his readers and viewers. Finally, listeners will hear Leppert’s take on cruising’s sustainability initiatives, as well as how he addresses “cruise skeptics.” This episode was sponsored by Riverside Luxury Cruises. RESOURCES MENTIONED IN THIS EPISODE Jason Leppert, Cruise Editor at TravelAge West Popular Cruising on YouTube ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners: Humans of Travel is on hiatus for the winter, with new, full-length episodes resuming Spring 2025. In this episode of Humans of Travel — sponsored by Riverside Luxury Cruises — Ken Shapiro, vice president and editorial director, sits down with Jen Halboth, CEO of Riverside Luxury Cruises, for an honest conversation about her career journey and the evolving world of river cruising. With her signature energy and passion, Halboth reflects on her dynamic transition from professional sports to the travel industry (yes, she really does have a championship ring), her nearly two-decade tenure at Avalon Waterways and what ultimately led her to take the helm at Riverside. She shares personal insights on leadership, facing new challenges, industry trends and the many lessons she’s learned along the way. Halboth also delves into the rapid growth of river cruising, what sets Riverside Luxury Cruises apart from the crowd and upcoming developments in store for the company. She offers valuable advice for travel advisors looking to grow their business, along with personal anecdotes about her favorite moments on the rivers. This episode is sponsored by Riverside Luxury Cruises. RESOURCES MENTIONED IN THIS EPISODE Riverside Luxury Cruises ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners: Humans of Travel is on hiatus for the winter, with new, full-length episodes resuming Spring 2025. This is a bonus Humans in the Hot Seat Episode, recorded at SmartFlyer's CORE conference in Lake Louise, Alberta, last month. This episode is released in conjunction with a Trade Secrets episode on email marketing, with SmartFlyer's Kayla Douglas. Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. This week, we are sitting down with Erina Pindar, Managing Partner and COO of luxury travel agency SmartFlyer. Pindar is a veteran of Humans of Travel – her previous episode was recorded in 2020 with former host Valerie Chen. But for her return to the show, we chat all about what it takes to build a successful brand, beyond colors and fonts. How do brands remain authentic, but not "too perfect?" What was Pindar's goals when she rebranded SmartFlyer years ago? Find out this, and more, during our episode. This episode is coming out out in conjunction with a new episode of Trade Secrets, a joint production of TravelAge West and Travel Weekly. On that podcast, we will be interviewing SmartFlyer's Kayla Douglas, director of content, about another unique form of branding: e-marketing. Head on over to the Trade Secrets feed for a listen.Join us next week for an episode with our podcast sponsor, Riverside Luxury Cruises. RESOURCES MENTIONED IN THIS EPISODE SmartFlyerErina Pindar on Humans of Travel in 2020: SmartFlyer's Erina Pindar on How Her Childhood in Asia Shaped Her Worldview, Plus the 411 on Branding Trade Secrets PodcastContact Pindar on Instagram: @theSmartFlyer @erinapindar From TravelAge West: 5 Things We Learned at SmartFlyer's 2025 CORE Conference ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Alle Pierce is an Emmy award-winning host, travel influencer, river cruise ship Godmother and founder of Gals Abroad Getaways, a travel company that designs group trips for like-minded women. Before diving into the travel industry, Pierce built a successful career in broadcast journalism as a local news reporter. During this time, she honed her storytelling and public speaking skills, which would later become the foundation for her next venture — helping companies and tourism boards craft compelling brand stories. On this episode of Humans of Travel, Pierce reflects on her journey from television host to entrepreneur, shares insights from her favorite projects (including a recent role covering the 2024 Paris Olympics), and opens up about how she stays authentic in the fast-paced world of social media. She also delves into the inspiration behind Gals Abroad Getaways, the lessons learned from her travel advisor mother and her vision for the future of her company. This episode was sponsored by Riverside Luxury Cruises. RESOURCES MENTIONED IN THIS EPISODE Alle Pierce's website and Instagram Gals Abroad Getaways Gals Abroad Getaways on Instagram ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And this week, we are releasing a new sponsored episode featuring our partners at Collette. In this sponsored episode of Humans of Travel, host Ken Shapiro, Vice President and Editorial Director of TravelAge West, TravelPulse and TravelPulse Canada, interviews Jaclyn Leibl-Cote, CEO of tour operator Collette. Leibl-Cote, who is only the fourth CEO and first woman to hold the position in the company’s 107-year history, shares insights on what it’s like to lead an iconic travel company. Listeners will get an inside look at Leibl-Cote’s inspiring career journey, from growing up in a travel-focused family to her current leadership role. She shares personal anecdotes, such as a recent family trip to Africa and what it’s like being a “sports mom,” along with a few reflections on her favorite travel destinations and moments. The conversation also dives into Collette’s evolution as a leader in group touring, the company’s focus on the modern, culturally curious traveler and how it has become a talent incubator within the travel industry. Leibl-Cote provides valuable insights on upcoming travel trends, tips for travel advisors and what makes group travel special. This episode is sponsored by Collette. RESOURCES MENTIONED IN THIS EPISODE Collette From TravelAge West: A Look Into Collette's 100 Years as a Successful Tour Operator (2018) ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Danny Genung, the owner of Harr Travel, is a former middle school teacher-turned legacy travel advisor and a YouTube influencer in the cruise and resort space operating under the @HarrTravel channel. In addition to selling anywhere from 70-100 cruises per month, Genung is perhaps best known for his onscreen appearances during the cruise ship tour videos he posts daily for his 128,000 subscribers. In this episode of Humans of Travel, Genung speaks on the history of Harr Travel, which was started by his grandfather. Listeners will hear Genung talk about what it was like working with his grandfather at a young age, and how he has developed the business since taking it over. For travel advisors who are interested in learning more about creating videos to level up their businesses, Genung offers advice on tech tools, audience engagement and more. This episode is sponsored by Collette. RESOURCES MENTIONED IN THIS EPISODE Genung’ s YouTube From TravelAge West: How a 40-Year-Old Travel Agency Is Achieving Its Best Sales Ever During COVID-19 ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Most members of the travel industry community know Samantha Brown as the host of PBS’ Samantha Brown's Places to Love, a long-running television show that allows viewers to tune in as Brown jets all over the world, showcasing some of the planet’s most fascinating destinations, communities and cultures. During this episode of Humans of Travel, Brown reflects on her upbringing — her early relationship with travel, and how her interest in theater prepared her for a life in front of the screen. She’ll also share a memorable story about getting to her audition — and ultimately landing the role — for the Travel Channel’s Great Vacation Homes, and reflects on some of the most memorable moments from her career. Finally, listeners will hear about Brown’s focus on sustainability and human connection while traveling, and what she respects most about the travel advisor profession. This episode is sponsored by the Collette. RESOURCES MENTIONED IN THIS EPISODE Samantha Brown's website Samantha Brown on Instagram ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Three years ago, Henley Vazquez created Fora Travel, a host agency that caters to a select group of new travel agents: part-timers, side-hustlers or even those who are just looking to dip their toes into a career in travel, but don’t know where to start. As a travel advisor herself — and a former staff member at Town and Country Magazine and Indagare — Vazquez says her mission is to bring new blood into the travel industry and support people at every stage of their career. In this episode of Humans of Travel, Vazquez shares the ins and outs of Fora — what she looks for in potential new advisors, why the model is appealing to non-full-time workers and what she says to people who think the barrier to entry for this career should be higher. This episode is sponsored by Collette. RESOURCES MENTIONED IN THIS EPISODE Fora Travel Special Code for Humans of Travel Listeners: Foratravel.com/joinus Application Code: HumansofTravel Follow Fora on Instagram: @helloFora Vazquez’s Speedtalking with Fora Podcast, on YouTube: From TravelAge West Why Do Travel Agents Have to Chase Their Commissions? Part-Time Travel Agent? Fora Aims to Professionalize New Agents (and Side-Hustlers) These Suppliers Pay Travel Agent Commissions On Time Part-Time Travel Agents Make Up a Third of the Travel Advisor Workforce ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the travel advisors named in the "5 Future Leaders to Watch List," the cover story within the October 2024 issue of TravelAge West. All of these travel advisors, attendees of Future Leaders in Travel, were chosen to appear in the cover story to acknowledge their work and their potential to be game-changers in the travel industry.   Today, we're sitting down with Brittany Taylor. Taylor is well-traveled (having visited more than 45 countries), and has embraced mentorship within the travel advising profession, being trained by Shelby Donley, the founder of Camelback Travel. In this episode, Taylor reflects on her success and offers advice to agents who are just getting started. RESOURCES MENTIONED IN THIS EPISODE Camelback Odyssey Travel Email Taylor: Brittanyt@camelbacktravel.com  Follow Taylor on Instagram @brittanytaylortravel ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

John Diorio has spent his entire career in travel, from the tour operator and wholesale space to Hotels.com and, most recently, Virgin Voyages. Despite this, Diorio – now the vice president of North American sales for the cruise line — said his relationship with travel didn't start until he enrolled in travel school at age 19; prior to that, his jaunts consisted of yearly family vacations from his hometown in New York to the Jersey Shore. But after his very first flight (to Dayton, Ohio, in his early 20s), Diorio was hooked, and he hasn't looked back since. In this episode of Humans of Travel, Diorio reflects on his professional journey leading up to his role at Virgin Voyages, which included the lessons learned in travel school (which teaches students how to work in every sector of the industry), and some of his favorite memories from his career. He'll also share his thoughts on mentorship in the travel industry, and what it was like starting with Virgin Voyages three years before the product had officially launched. Note: This episode is sponsored by Apple Leisure Group Vacations. Humans of Travel will go on a short hiatus; new episodes will return in March 2024. RESOURCES MENTIONED IN THIS EPISODE Virgin Voyages First Mates website  Brilliant for You Online Sales Guide  ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the travel advisors named in the "5 Future Leaders to Watch List," the cover story within the October 2024 issue of TravelAge West. All of these travel advisors, attendees of Future Leaders in Travel, were chosen to appear in the cover story to acknowledge their work and their potential to be game-changers in the travel industry.   Today, we're sitting down with Sam Johnson of Prescription Travel, an independent affiliate with Montecito Village Travel. Johnson credits his early success to growing up in Big Sky, Montana, where he held many hospitality jobs and was exposed to the work of travel advisors. Since he became an advisor himself, Johnson's sales have jumped from $100,000 last year to a projected $1.2 million this year. And while many wait to give back, he's already launched an internship program with the University of Georgia, and has coached 12 interns. RESOURCES MENTIONED IN THIS EPISODE Future Leaders in Travel 5 Future Leaders to Watch List, 2024 Prescription Travel Montecito Village Travel Email Johnson: Sam@prescriptiontravel.com Johnson's Instagram @Presciption Travel (Instagram, Facebook) ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

In 1994, before the home-based travel advisor was a popular career choice in the travel industry, Michelle Fee co-founded Cruise Planners, a franchise travel agency model for home-based professionals, that would grow to become a staple in the industry. In this episode of Humans of Travel, Fee will reflect on what it was like during Cruise Planners' early days — when the first cohort of advisors comprised only five people — to its present state of supporting and training hundreds of travel advisors on what it takes to open their own businesses. Listeners will learn more about the franchise model, along with what they may need to know before opening one of their own. Additionally, Fee talks about her initial business challenges; the achievements and highlights of her decades-long career; and her advice for young leaders, especially women. RESOURCES MENTIONED IN THIS EPISODE Cruise Planners ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Grace McBride got her start in the travel industry earlier than most — as an undergraduate at Cornell University. During her sophomore year, McBride worked as a marketing intern for JetBlue, where she helped write marketing and ad copy for the airline. After catching the travel bug, she joined MilesAhead, a travel agency founded by Cornell classmate Rob Karp. But it was an entrepreneurship class that ultimately gave McBride and her friend, Sarah Peters, the idea for an entirely new travel business: TripKit, an itinerary builder and assistant service for luxury travel advisors (a company that the pair eventually sold in 2022). In this episode of Humans of Travel, McBride takes listeners along on her entrepreneurial journey, sharing the impact her father — a florist from Long Island — had on her work ethic; the pros and cons of starting two companies while juggling school (and a pandemic); and how travel advisors and suppliers can engage with her newest venture: Lucia, a freelance marketplace for the travel industry. RESOURCES MENTIONED IN THIS EPISODE From TravelAge West: Lucia Gives Travel Businesses a New Way to Hire Freelance Workers MilesAhead TripKit Lucia Contact McBride: grace@letslucia.com Rob Karp on Humans of TravelSee omnystudio.com/listener for privacy information.

Tara Minson refers to InteleTravel, a host agency supporting over 100,000 travel advisors, as the "Goliath" of the travel industry — and with good reason. Not only does the host agency have the largest network of advisors, but she also credits the company with bringing the most new agents into the profession. Recently promoted to President of the host agency, Minson has deep roots in the travel industry. Her father, an entrepreneur, founded InteleTravel more than 33 years ago, and for the past 17 years, she's led many of the company's marketing, programs and communication initiatives. In this episode of Humans of Travel, Minson reflects on her childhood, her strong family ties and how travel has shaped her life from an early age. She also shares valuable lessons from her first boss, speaks on the qualities of leaders, and weighs in on the hot topic of new travel advisors entering the industry. RESOURCES MENTIONED IN THIS EPISODE InteleTravel ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the travel advisors named in the "5 Future Leaders to Watch List," the cover story within the October 2024 issue of TravelAge West. All of these travel advisors, attendees of Future Leaders in Travel, were chosen to appear in the cover story to acknowledge their work and their potential to be game-changers in the travel industry.   Today's episode features Jessica Brown of Smith Brown Travel, who first learned about travel advising from the audio social media platform Clubhouse. She's a graduate of Gifted Travel Network's MBA program and is an advocate for inclusion in the travel industry; her specialty in travel is catering to the needs of Black travelers, single parents and caregivers. RESOURCES MENTIONED IN THIS EPISODE Future Leaders in Travel 5 Future Leaders to Watch List, 2024 SmithBrown Signature Travel (and @SmithBrownTravel on Instagram) Clubhouse Gifted Travel Network Gifted's Travel MBA Program Host Agency Reviews ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the eleventh, and final, travel advisor in this series: Theresa Curbelo, Owner of BucketListTravel.Net, an affiliate of CruisePlanners. Theresa's targeted sales effort was focused on a first responders' trip to Dublin, Ireland. As part of her planning, she contacted a tour company in Dublin and created a private tour of the Dublin Fire Brigade Training Facility due to its rich history in Irish firefighting. Curbelo was named runner-up in the category of Best Group Booking Effort.  This episode was sponsored by AmaWaterways. Theresa's Trendsetter award was sponsored by the Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Theresa Curbelo, CruisePlanners ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

“I have never been lonely when alone in the wilderness.” So says J.R. Harris, a worldwide adventure trekker and a member of the prestigious Explorers Club, a global professional society of leaders that have ventured to the farthest reaches of the world, and beyond. (Other notable members include Amazon's Jeff Bezos, filmmaker James Cameron, former U.S. President Theodore Roosevelt, astronaut Buzz Aldrin and oceanographer Sylvia Earle.) Now in his seventies, Harris has no plans to slow down. In this episode of Humans of Travel, listeners will hear all about his love of solo travel, and his propensity to venture alone to some of the most remote, far-flung locales on the planet. They'll also hear about Harris' work as the DEI (diversity, equity and inclusion) chair of the Explorers Club, and his role as the founder of the oldest African American-owned research and consulting firm in the country, JRH Marketing Services. Harris will also share some of his best advice for curious travelers who, like him, were “born restless.” RESOURCES MENTIONED IN THIS EPISODE The Explorers Club 50 The Explorers Club: Society of Forgotten Explorers Way Out there: Adventures of a Wilderness Trekker "Born Curious" Documentary Connect With Harris on Social Media: www.jrinthewilderness.com Instagram: @JRintheWilderness ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the ninth and tenth travel advisor in this series: Jessica Malerman and Nicole Rivera who, along with their colleague Shelby Reyes, organized a Taylor Swift Affinity Cruise setting sail in a couple weeks onboard Allure of the Seas. The Marvelous Mouse Travels' advisors won in the category of Best Group Booking Effort.  This episode was sponsored by AmaWaterways. Jessica and Nicole's Trendsetter award was sponsored by the Globus Family of Brands. RESOURCES MENTIONED IN THIS EPISODE Marvelous Mouse Travels In My Cruise Era ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Alle Pierce is an Emmy award-winning host, travel influencer, river cruise ship Godmother and founder of Gals Abroad Getaways, a travel company that designs group trips for like-minded women. Before diving into the travel industry, Pierce built a successful career in broadcast journalism as a local news reporter. During this time, she honed her storytelling and public speaking skills, which would later become the foundation for her next venture — helping companies and tourism boards craft compelling brand stories. On this episode of Humans of Travel, Pierce reflects on her journey from television host to entrepreneur, shares insights from her favorite projects (including a recent role covering the 2024 Paris Olympics), and opens up about how she stays authentic in the fast-paced world of social media. She also delves into the inspiration behind Gals Abroad Getaways, the lessons learned from her travel advisor mother and her vision for the future of her company. This episode was sponsored by AmaWaterways. RESOURCES MENTIONED IN THIS EPISODE Alle Pierce's website and Instagram Gals Abroad Getaways Gals Abroad Getaways on Instagram ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Rose Gray, the business relationship director at Fox World Travel, got her start in the travel industry by walking into the agency her family used for their own personal vacations, and convincing them to hire her. At the time, she says that travel advisors were more “order-takers” and less “consultative,” and Gray would spend her days handwriting airline tickets and typing itineraries on a typewriter. She then spent the next 35-plus years in the industry, adapting to various technologies as the profession evolved, all while exploring and embracing new ideas. Now, as the business relationship director and tour manager at Fox World Travel (the 25th Largest Travel Agency on Travel Weekly's Power List), Gray still works with other advisors and traveling clients, albeit in a different way. She leads groups of clients all over the world as a tour manager for the agency, and is often found broadcasting her own radio show and podcast from the road. In this episode of Humans of Travel, listeners will hear Gray reflect on her decades in travel; how her female role models helped shape her; how she has embraced new technologies (hello, artificial intelligence!); and her best advice for new-to-industry travel advisors on how to be successful and have a fruitful, long-lasting career. This episode was sponsored by AmaWaterways. RESOURCES MENTIONED IN THIS EPISODE Fox World Travel Gray's Radio Show and Podcast ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the eighth travel advisor in this series: Lainey Melnick, the runner-up in the category of Saving the Day. In order to help her clients have their dream wedding in Antarctica, Lainey not only booked their trip, but she found an officiant to sail at the same time and coordinated with Atlas Ocean Voyages so that the wedding could take place on a landing. Ultimately, Lainey saved the day and her clients got their dream wedding. This episode was sponsored by AmaWaterways. Lainey's Trendsetter award was sponsored by Travel Insured International. RESOURCES MENTIONED IN THIS EPISODE Dream Vacations - Lainey Melnick & Associates ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

In addition to being a model, actress and licensed therapist, New Yorker Karmia Berry has always had a love for travel. In 2017, Berry decided to merge this love with her more than 25 years of experience working with youth communities by creating I Am C.U.L.T.U.R.E.D., a nonprofit organization that aims to empower marginalized youth communities through travel experiences, cultural exposure and mentorship.In this episode of Humans of Travel, Berry shares the origin story of I Am C.U.L.T.U.R.E.D (which stands for Confident, Unique, Leading, Tenacious, Unstoppable, Regal, Educated and Daring), and reveals how her past experiences — both as a Black traveler, and through her jobs working with underrepresented populations — and as an employee, has helped inspire the birth of this organization. Listeners will also hear about the various components of I Am C.U.L.T.U.R.E.D's curriculum (which includes mentorship, personal development, passport sponsorship, and coordinated group trips, among other programs) and how it has influenced high school students in the New York City area. Travel advisors and suppliers will also learn how they can directly help the organization's mission through fundraising, trip sponsorships and more. This episode is sponsored by AmaWaterways. RESOURCES MENTIONED IN THIS EPISODE I am C.U.L.T.U.R.E.D. (Confident, Unique, Leading, Tenacious, Unstoppable, Regal, Educated, Daring) Makeup and Breakup (YouTube), Streaming on a network called Allblk. Coming to America (Berry's favorite film) Berry on Instagram: @Karmiaberry, @iamculturedinc www.Karmiaberry.com LinkedIn Karmia Berry ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the seventh travel advisor in this series: Ann DeMers, the winner in the category of Saving the Day. After booking a family vacation on a Disney cruise, Ann got a call from the family saying they had arrived at their hotel in Cocoa Beach the night before the cruise, but they realized they left all of their legal travel documents at their home. Ann saved the day by booking herself on a nonstop flight first thing that Sunday morning from Rochester, New York, rented a car at the Orlando airport, drove to Port Canaveral, and hand-delivered the documents to the customer before their cruise. I hope you enjoy hearing Ann's story. This episode was sponsored by AmaWaterways. Ann's Trendsetter award was sponsored by Travel Insured International. RESOURCES MENTIONED IN THIS EPISODE Email Ann: ann@besttravelpartners.com Dream Vacations/Best Travel Partners ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Veranda Adkins, co-founder of the Association of Black Travel Professionals (ABTP) is passionate about making the travel industry more inclusive. In addition to helping run ABTP, Adkins is also a travel advisor with Travel Legacy, and prides herself in coaching entrepreneurs and being an influential speaker. Through her personal website, clients can book a multitude of different coaching tools to improve their business needs due to her more than 22 years of experience in the industry. In this episode of Humans of Travel, listeners will hear Adkins reflect on her days as a young girl traveling with her mother before joining the travel industry as a human resources representative for Travel Impressions. She'll explain how she decided to leave her corporate job behind to become a travel advisor, and what ultimately led her to start ABTP during the pandemic. Finally, listeners will hear Adkins' take on the area of diversity, equity and inclusion (DEI) within the travel industry, and how industry professionals can put inclusivity at the forefront of their businesses. This episode is sponsored by AmaWaterways. RESOURCES MENTIONED IN THIS EPISODE https://verandaadkins.com/events/ https://www.abtprofessionals.org/leadership/ ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the sixth travel advisor in this series: Kirsten Andrade, the winner in the category of Best Targeted Marketing Idea. After Disney unveiled their Genie+ system, some guests were confused and frustrated. Recognizing a need for more resources, Kirsten leveraged her agency's expertise to create a solution. Her already popular Facebook group developed the first-ever consumer-facing Genie Masterclass aimed at comprehensively teaching the system, leading to increased sales and new loyal followers. This episode was sponsored by Allianz Partners. Kirsten's Trendsetter award was sponsored by Princess Cruises. RESOURCES MENTIONED IN THIS EPISODE Favorite Grampy Travels ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Dee Ravenell, a former travel advisor, is now Senior Assistance Coordinator for Allianz Partners. On this episode of Humans of Travel, Ravenell will share  stories of how travel insurance can save the day, what she has learned during her time at Allianz and what travel advisors in particular need to know about travel insurance. This episode was sponsored by Allianz Partners. It was hosted by Kenneth Shapiro, Publisher and Editor-in-Chief of TravelAge West. RESOURCES MENTIONED IN THIS EPISODE The Allyz Travel Smart App ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

If you've worked in the travel industry for any length of time, you're probably familiar with Kristin Karst. The co-owner and executive vice president of river cruise line AmaWaterways, Karst is a staple at most travel industry conferences, perhaps best known for her bubbly personality, welcoming demeanor and close, personal relationships with travel advisors. However, many travel industry colleagues may not know Karst's unique backstory. She was born and grew up in Dresden, a German town along the Elbe River, in what was formerly Eastern Germany, under a regime that mostly kept Karst and her family isolated from the Western World. In this episode of Humans of Travel, Karst reflects on a childhood spent under the Socialist Unity Party of Germany, and how the limited travel her family was able to do allowed her to gain an appreciation for all that Eastern Europe had to offer and fostered an early love of tourism. Karst will also dive into what it was like when the Berlin Wall came down in 1989, and how she got her start in the travel industry as a leisure manager at American Express Travel, a role that she kept until she moved to Southern California and met Rudi Schreiner, her husband-to-be and the former president of Viking Cruises. Listeners will hear Karst reflect on the early days of AmaWaterways, how she keeps her work-life balance in check and what's behind her unwavering positivity. This episode is sponsored by Apple Leisure Group Vacations.  RESOURCES MENTIONED IN THIS EPISODE AmaWaterways' debut in Colombia TravelAge West's 2023 WAVE Awards (AmaWaterways took home wins for River Cruise Line with the Highest Client Satisfaction; Best River Cruise Line for Families; and Best River Cruise Line for Luxury. Get in touch with AmaWaterways: 1-800-626-0126 ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the fifth travel advisor in this series: Maurice Smith, the runner-up in the category of Best Targeted Marketing Idea. Maurice created a television segment called ATL & Co. On the Go With Eugene Toriko, which airs on 11Alive's Atlanta and Company. The segment showcases partner hotels, destinations, and experiences that embody the agency's mission, which is to inspire travelers to make choices that support environmental conservation, cultural preservation, and positive community impact, elevating awareness around sustainable tourism and encouraging a shift toward more mindful travel. This episode was sponsored by Allianz Partners. Maurice's Trendsetter award was sponsored by Princess Cruises. RESOURCES MENTIONED IN THIS EPISODE Maurice's agency website: Eugene Toriko Eugene Toriko on Instagram Eugene Toriko on LinkedIn ATL & Co. On the Go With Eugene Toriko ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Jason Leppert, Cruise Editor for TravelAge West, has a long history onboard cruise ships. From embarking on Crystal Cruises' inaugural voyage in 1990 to completing his 204th voyage just a few weeks ago, Leppert has spent more time onboard ships — and at sea — than most people do in their lifetime. And Leppert has turned this passion for cruising into a career. His blog, “Popular Cruising,”  has more than 47,000 subscribers on YouTube, and he regularly represents the TravelAge West brand as he reports on the ocean, river and expedition cruise industries, in addition to penning firsthand reviews of cruises. In this episode of Humans of Travel, Leppert details his childhood growing up while cruising with his family, and how his early vacations led him to fall in love with the travel style. He recounts his journeys on more than 200+ cruises, and shares how he makes sure he relays an accurate and honest opinion of the ships he experiences for his readers and viewers. Finally, listeners will hear Leppert's take on cruising's sustainability initiatives, as well as how he addresses “cruise skeptics.” This episode was sponsored by Allianz Partners.  RESOURCES MENTIONED IN THIS EPISODE Jason Leppert, Cruise Editor at TravelAge West Popular Cruising on YouTube ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the fourth travel advisor in this series: Lauren Quirk, the runner-up in the category of Best Use of Social Media. Lauren's agency, Travel With Character, has a truly unique social media strategy. Lauren created a series of travel-related comedy songs for her social media accounts that have original song lyrics and Broadway-style theatrics. By focusing on messages that encourage engagement and brand awareness, her social media accounts for about $500,000 in sales per year. What originally started as acoustic videos played on piano has become professionally produced tracks and music videos.  This episode was sponsored by the Iberostar Resorts. Lauren's Trendsetter award was sponsored by Sandals Resorts. RESOURCES MENTIONED IN THIS EPISODE Lauren's Social Media: @travelwithcharacter (Instagram, YouTube, TikTok, Facebook) ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Mark Wolters was an early social media influencer — he created his YouTube channel, Wolters World, in 2009; since then, he's uploaded more than 2,300 travel videos and racked up more than 227 million views and nearly 1 million subscribers. In 2014, he was named the No. 1 independent travel videographer by USA Today. And when Wolters isn't documenting his travel endeavors on YouTube, he's a professor of marketing at the University of Illinois at Urbana-Champaign's Gies College of Business. In this episode of Humans of Travel, Wolters provides a crash course in social media marketing and advises travel businesses looking to build their brand and grow a following online. Listeners will hear Wolters reflect on his own path to success, why he chose to feature honest travel advice (that shows both the good and the bad sides of traveling), the importance of remaining authentic online and the main challenges that wannabe influencers may face when starting out. This episode is sponsored by Lindblad Expeditions – National Geographic. RESOURCES MENTIONED IN THIS EPISODE Follow Mark Wolters on Social Media Youtube: Wolters World Wolters World Eats Wolters World Shorts  Professor Wolters Wolters World on Facebook  Wolters World on Instagram Wolters World on TikTok Wolters' Favorite influencers: Megan Daily Rob from Trip Hacks DC Samuel and Audrey: @thatbackpacker ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Managing Editor at TravelAge West, and your host. Over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five categories, and named a winner and a runner-up and each category. Today, you'll hear from the third travel advisor in this series: Nikki Hendrix, the winner in the category of Best Use of Social Media. Nikki is the founder and CEO of Favorite Grampy Travels. What started out as a small, local Facebook group for Disney fans in Loudoun County, Virginia, blossomed into a network of 10 themed Facebook groups, the largest of which boast memberships of 212,000 and 237,000, each. They offer members interactive online Facebook events with advisors and preferred suppliers and, in turn, can nurture hundreds of relationships with potential clients each week. Today, you'll hear from Nikki exactly how the Facebook group came about, and her goals in creating it.  This episode was sponsored by the Iberostar Resorts. Nikki's Trendsetter award was sponsored by Sandals Resorts. RESOURCES MENTIONED IN THIS EPISODE Favorite Grampy Travels Favorite Grampy Travels on Facebook Nikki on Facebook ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Jenn Lee, the former vice president of industry engagement and support for host agency Travel Planners International (TPI), made her Humans of Travel debut in the podcast's very first episode in 2020. Now, she's making her return to Humans of Travel four years later in her new role as president of Vacation Planners, the just-launched franchise division of TPI. In this episode of Humans of Travel, listeners will hear all about the new Vacation Planners brand, and why franchising can be a desirable option for travel businessowners. We will also dive deeper into what makes Jenn Lee who she is — the choices and the past experiences that have shaped her, including a name change and a childhood defined by constant change. She'll also reflect on lessons learned as a young mother, and why she believes it's important to practice forgiveness every day.  This episode was sponsored by the Iberostar Resorts. RESOURCES MENTIONED IN THIS EPISODE From Travel Weekly: Why Jenn Lee Hates Independent Contractors Trade Secrets Podcast on Succession Planning for Travel Advisors: So, You Want to Sell Your Business? Here's How Trade Secrets: Vocabulary episode with Jenn Lee: Travel Advisors, Stop Using These Phrases Right Now Vacation Planners (launching in October) Email Jenn: jenn@vacationplanners.com Jenn on Facebook  Jenn's Fiercely Forward Facebook Group ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Hello everyone. And welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is the second episode in our TravelAge West Trendsetter series; over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five Trendsetter categories, and named a winner and runner-up in each category. Today, we are speaking with Mary Beth Lynn, who was named the runner-up of the TravelAge West Upward Bound, Rock Star Advisor Under 40 Trendsetter award. On this episode, we are speaking with Mary Beth Lynn with Your Vacation Plan. Mary Beth created an education course for fellow advisors called Assistants That Work. Through the program, she teaches business owners the processes, systems and methods they can use to grow their businesses. Her program is designed to empower travel advisors to regain control of their time and lives, and she has had more than 3,400 agents sign up for her free Life-Changing Assistants Masterclass. Another advisor said of Mary Beth that “she embodies the community-over-competition model in the travel industry.”  This episode was sponsored by the Iberostar Resorts. Mary Beth's Trendsetter award was sponsored by Inclusive Collection, Part of World of Hyatt. RESOURCES MENTIONED IN THIS EPISODE Assistants that Work Mary Beth Lynn of Your Vacation Plan Email Mary Beth: marybeth@assistantsthatwork.com  Instagram: @assistantsthatwork  ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Hello everyone. And welcome to humans in the hot seat, a spinoff series of Humans of Travel. This is the first episode in our TravelAge West Trendsetter series; over the coming weeks, we will be interviewing the finalists of the TravelAge West Trendsetter Awards, which were created to acknowledge the work of exceptional travel advisors. This year, TravelAge West honored travel advisors in five Trendsetter categories, and named a winner and runner-up in each category. Today, we are speaking with Jordana Izzo who was named the winner of the TravelAge West Upward Bound, Rock Star Advisor Under 40 Trendsetter award.   Despite her young age, Jordana was recently named Director of Accessible Travel at Travelmation, where she also created the first Accessible Travel Certification for the agency. Jordana also coaches her own team of agents, while still managing a million-dollar book of business. In this episode of Humans in the Hot Seat, Jordana explains her personal connection to accessible travel, and gives tips to advisors looking to broaden their book of business to include accessible travel. This episode was sponsored by the Globus Family of Brands. Jordana's Trendsetter award was sponsored by Inclusive Collection, Part of World of Hyatt. RESOURCES MENTIONED IN THIS EPISODE Jordana Izzo, travel advisor and director of accessible travel at Travelmation Jordana Izzo's article in TravelAge West: Community Voices: How I Plan Travel for My Autistic Son Jordana's Instagram: @jordanaizzotravel Email Jordana: jordanaizzo@travelmation.net ABOUT YOUR HOST  Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.