Podcasts about lior arussy

"By authoring the story of your life, you make a choice to become a victor even in the face of helplessness. You develop your journey to a life story you get to write while training the muscle of resilience. Authoring your life story is taking charge of every aspect of it no matter what the original plan was or the factors in it that were out of your control."One of the world's leading authorities on customer satisfaction, experience, and engagement, founder of the Strativity Group, and author of several books including his newest release, Dare to Author!, Lior Arussy is back on the program for his second go around on The Culture Matters Podcast.  Today, Lior and Jay are digging into whether or not you're waking up excited to do your job, the desire for authenticity in conversation, and what it means to fear that you are missing your own life.  Just like last time, Lior is bringing the culture goods on this episode of The Culture Matters Podcast.

“If you don't author your life, someone else will.” – Lior Arussy   In this mind-expanding episode of Get Unstuck Podcast, we're joined by Lior Arussy, one of the world's leading voices on customer experience, transformation, and intentional living.   Through heartfelt stories and proven strategies from his new book Dare to Author, Lior helps us understand why we resist change—and how to shift from victimhood to authorship.   What You'll Learn:  ✔️ How to transform your past into future resilience  ✔️ The real reason employees stay loyal (hint: it's not free pizza)  ✔️ The power of storytelling in leadership and customer engagement  ✔️ How to recognize and release impostor syndrome  ✔️ Why saying “no” to the wrong client may be the best business move you ever make   Lior blends business insight with emotional intelligence to help you stop surviving and start authoring the life and work you want.

Change is inevitable, but why is it so hard to make it stick? In this episode, I sit down with Lior Arussy, one of the world's leading experts on customer experience and business transformation, to uncover why most change initiatives fail and what you can do to make sure yours succeeds. Lior doesn't just talk about change from a boardroom perspective—he goes deep into the human side of transformation. From understanding why employees resist change to unlocking personal and organizational potential, Lior shares a powerful, bottom-up approach that challenges everything you thought you knew about leadership, identity, and strategy execution. If you've ever struggled with change—whether in business or in life—this conversation is packed with insights that will shift your mindset and help you drive real, lasting transformation. Episode Highlights [2:02] – Why most change initiatives fail (hint: it's not what you think) [3:47] – How employees tie their identity to their job tools—and why that holds them back [5:56] – The power of purpose: Why connecting work to meaning is the real game-changer [7:26] – 9 out of 10 organizations fail at change—Lior explains why [10:06] – Who's writing your life story? How to take control of your own narrative [14:25] – How cynicism kills transformation (and what to do about it) [17:40] – The importance of fueling resilience with positive feedback [22:21] – The one message Lior would put on 10,000 billboards Enjoyed the episode? If you loved this conversation, share it with a friend, leave a review, and subscribe so you never miss an episode. Your support helps us bring more amazing guests like Lior to the show!

In this episode of the Know Your Shit podcast, Josh Cadillac sits down with Lior Arussy, a globally recognized expert in customer experience, business transformation, and leadership. Lior shares insights on how organizations can break free from outdated mindsets and embrace innovation to drive meaningful growth. Together, they discuss the power of adaptability, the role of self-awareness in leadership, and strategies for creating extraordinary customer experiences. This episode is packed with valuable lessons for professionals looking to transform their businesses and careers.

What if the story you've been telling yourself is holding you back? Join us for an eye-opening conversation with Lior Arussy, a dynamic author and speaker, as he shares how rewriting the narrative of your life can unlock doors you never imagined. Lior takes us through his personal journey, from being underestimated by his teachers to becoming an influential author. He provides insights on transforming past struggles into stepping stones for growth and highlights the pivotal switch from a problem-solving mindset to one that seeks out opportunities. Discover how embracing your own story can empower you to overcome self-doubt and imposter syndrome.Ever wondered how vulnerability can be your greatest ally? Lior discusses his shift from business-centric writing to the more personal and vulnerable realm of sharing his own stories. He unpacks the barriers of self-doubt and the fear of being perceived as a fraud, showing how confronting these challenges can lead to personal and professional breakthroughs. This episode is an invitation to shift your perspective, to see beyond current problems and focus on the potential for future opportunities. We explore the power of internalizing positive feedback and using it to fuel resilience and strength, moving beyond a victim mentality to one of victory.Gratitude is more than just a buzzword—it's a tool for transformation. Lior shares practical strategies to internalize positive feedback, such as maintaining a "thank you" folder filled with uplifting comments and emails. These reminders serve as a beacon of strength during difficult times. We explore the concept of personal superpowers, those unique gifts that can lead to positive impacts on others. Lior encourages us to focus on serving others, suggesting a path to happiness through a selfless approach. With his empowering mantra, "Living a life of victory over victimhood is a choice," Lior leaves us inspired to take charge of our narratives and rise to our best selves.Thanks for listening in to the Uncommon Leader Podcast. Please take just a minute to share this podcast with that someone you know that you thought of when you heard this episode. One of the most valuable things you can do is to rate the podcast and leave a review. You can do that on Apple podcasts, or rate the podcast on Spotify or any other platform you listen. Did you know that many of the things that I discuss on the Uncommon Leader Podcast are subjects that I coach other leaders and organizations ? If you would be interested in having me discuss 1:1 or group coaching with you, or know someone who is looking to move from Underperforming to Uncommon in their business or life, I would love to chat with you. Click this link to set up a FREE CALL to discuss how coaching might benefit you and your team) Until next time, Go and Grow Champions!!Connect with me

This week Mike is excited to welcome Lior Arussy, a leading authority on customer experience. In this chat Mike and Lior dive into the critical importance of prioritizing customers over technology, sharing how companies can adapt to rapidly changing markets to stay relevant. Lior discusses his journey from startup entrepreneur to esteemed consultant, offering a wealth of insights on retaining and serving customers well. He emphasizes the need for businesses to adapt and innovate to meet evolving customer expectations continually. The episode also includes practical advice for aspiring entrepreneurs on leveraging their unique skills and understanding market needs to build successful ventures.   Resources Mentioned in This Episode: Books   Connect with Lior: Website Books LinkedIn   Connect with Mike: Linktree   SPONSORS: Social Chameleon | Transform Your Podcast  Navigator Bookkeeping | Understand the full financial story of your practice Libsyn: First Month FREE with Promo Code BEGREAT Riverside | This interview was recorded on Riverside   Want to become a show sponsor? Email mike@socialchameleon.us Copyright © 2025 Mike'D Up! with Mike DiCioccio | For permission to use this content in any way, please email mike@socialchameleon.us

Are you the author of your own story, or is someone else holding the pen? ✍️

In this episode of The Real Build, I sat down with Lior Arussy. Lior is one of the world's leading authorities on customer experience, business strategy, and organizational transformation. Lior is a sought-after speaker, consultant, and the founder of Strativity Group, where he's helped Fortune 500 companies shift their mindset and strategy to achieve breakthrough results. He's authored several influential books, including Next is Now and Exceptionalize It! Most recently, Lior has released his latest book, Dare to Author!: Take Charge of the Narrative of Your Life, which encourages individuals to own their life stories and transform challenges into opportunities for growth. Lior's insights aren't just theories. They are proven methods that inspire leaders to embrace change, drive exceptional customer experiences, and build thriving businesses. In this episode, we talked about: Businesses are not willing to be held accountable for the outcome. Culture is what happens when you leave the room. Do you have a plan to rise up when a mistake happens? The right customer is right. The wrong customer belongs to the competition. How do you assess the right customer? You don't need to set aggressive goals. You need to create aggressive value. Tell more stories and give more numbers. Guest Info: Lior Arussy Website: ⁠LiorArussy.com  Otentu.com (Company) ImprintCX.com (Company) Linkedin: ⁠linkedin.com/in/liorarussy Host Info: Email: Bill@rkreiman.com CONNECT WITH ME ON SOCIAL MEDIA: ▶︎ YOUTUBE | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCxAdSxHN0dIXZPhA-6p1HYA ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ▶︎ INSTAGRAM | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/imbillreiman⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ▶︎FACEBOOK| ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/billy.reiman ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ▶︎ LINKEDIN | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/bill-reim...⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ▶︎ TWITTER | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ImBillReiman⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ▶︎ WEBSITE | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.rkreiman.com⁠

In this episode of Partnering Leadership, Mahan Tavakoli engages in a powerful conversation with Lior Arussy, renowned author, speaker, and expert in organizational transformation and customer experience. Lior is the author of the thought-provoking book Dare to Author: Take Charge of the Narrative of Your Life. In this episode, he brings his compelling insights to life, challenging leaders to rethink how they approach storytelling, organizational change, and leadership in an era of rapid disruption.Lior shares his journey of discovering the power of stories—not just in shaping customer experiences but in transforming individual and organizational mindsets. Drawing on decades of working with global companies, he unpacks why so many people resist change, how leaders can overcome that resistance, and why the ability to craft and evolve personal and organizational narratives is critical for thriving in uncertainty.Listeners will be inspired by Lior's insights on how leaders can empower their teams to embrace change without feeling judged, how to separate purpose from tools to drive transformation, and why storytelling is no longer a nice-to-have skill but a necessity for effective leadership. His approach combines practical frameworks with deeply human insights, making it a must-listen for anyone seeking to unlock their team's potential and elevate their leadership impact.From redefining leadership as navigating the unknown to exploring how gratitude fuels resilience and innovation, this conversation is rich with actionable ideas. Actionable Takeaways:You'll learn why storytelling is not just a communication tool but a leadership necessity in driving transformation and engagement.Hear how to overcome resistance to change by reframing it as evolution rather than judgment of past efforts.Discover why separating purpose from tools can help you and your team embrace innovation with less fear and more confidence.Gain insights into why victimhood is a choice—and how to rise to the higher version of yourself as a leader.Learn the surprising connection between gratitude and resilience, and how embracing gratitude can fuel your team's energy for change.Understand why the leadership practices you inherited 30 years ago may no longer serve you in today's fast-paced, dynamic workplace.Explore the concept of cultural readiness and why leaders must take responsibility for their organization's capacity to adapt and thrive.Find out why perfectionism paralyzes teams—and how to give your people permission to experiment and innovate.Hear why the biggest companies miss the biggest trends and how to avoid the ‘best practices trap.'Learn how to author your own leadership story and turn past successes and failures into tools for future growth.Connect with the Lior ArussyLior Arussy Website Lior Arussy LinkedIn Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

What's up everyone and welcome to The Corporate Bartender!Happy New Year to everyone! Let's get 2025 off to a rip roaring start, shall we?We've got the Lior Arussy on the show today! Don't know Lior? Well, you're in for a TREAT!Ever wonder why some people come through challenges stronger and more successful, while for others it's a rough road?  Lior, who has done this a bunch of times, believes that the critical factor determining failure or success lies in the story people craft around their experiences.In his new book, DARE TO AUTHOR! Take Charge of the Narrative of Your Life, he provides a reality check and a toolkit for taking charge of your life story, focusing on the power you possess, and using it to build the career and life you want.There are so many golden nuggets in this one, you're gonna take a lot of notes! Go get the "good pen!"This conversation was a PHENOMENAL, it was one of my FAVORITES of 2024, and TCB Nation, I think you're gonna dig it!If you wanna skip straight to the interview, 3:36 is your spot.TCB Layout:0:00 - Show Open & Intro1:30 - Titles1:56 - Kickoff 3:36 - Lior Arussy Interview53:51 - Wrap & CloseWebsite: https://www.liorarussy.com/LinkedIn: https://www.linkedin.com/in/liorarussy/Join our community!https://the-corporate-bartender.mn.co/Theme Music by Hooksounds.comGood Feels Stories Copyright Paramount/CBS

"Even a fool with a tool is still a fool."One of the world's leading authorities on customer satisfaction, experience, and engagement, founder of the Strativity Group, and author of several books including his newest release Dare to Author!, Lior Arussy is joining the show today and we are in store for a true master class, so make sure you're paying attention!  Lior and Jay dive into an employer's inability to make an employee genuinely smile or care or lead and the only way to truly accomplish that is through outstanding company culture, the importance of passion alignment within a company, and how the evolution of tools and technology within a company change how things are done and should improve productivity when introduced properly.  We are truly fortunate to have a person of Lior's experience and prestige on the show and can't stress the value enough of this episode of The Culture Matters Podcast.

Leadership is evolving, and storytelling is at the heart of transformation. Join us as we explore the insights of Lior Arussy, global expert in customer experience and leadership strategy, and author of DARE to Author. Discover how storytelling can help leaders engage teams, overcome resistance, and thrive through change. Lior shares practical tools for processing the past, embracing the future, and crafting a hero's journey in leadership. What this episode will do for you: - Learn why collaborative storytelling is essential for modern leadership. - Understand how to transform resistance into resilience through personal history. - Gain strategies to address cynicism and pushback in organizational change. - Discover the power of authoring your life's chapters to unlock future strength. - Explore Lior's practical tools for leaders to inspire and empower teams. - Find actionable insights to reframe leadership as a journey of growth and authenticity. For a curated transcript and resources discussed, visit the episode page: https://www.thoughtleadershipstudio.com/B/Podcast/Scripting-Your-Story-with-Lior-Arussy

In this episode of Above The Business, Bradley Hamner sits down with Lior Arussy, renowned author of Dare to Author! and seven other groundbreaking books, including Next is Now and Customer Experience Strategy. A visionary strategist, award-winning consultant, and founder of the Strativity Group, Lior has guided global brands like Mercedes-Benz, FedEx, Walmart, and Mastercard to redefine their success stories.Join us as Lior shares insights into authoring the next chapter of business excellence, balancing innovation with practicality, and the keys to creating transformative customer experiences. Recognized as a 2023 Top Global Guru, Lior's expertise and compelling stories are a must-hear for leaders looking to accelerate their strategies and achieve exceptional results.To learn more about Lior Arussy and his work, visit liorarussy.com.Connect with Jean Bernstein:Learn more about Flying Star Cafe at https://www.flyingstarcafe.com/Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Download the FREE Rainmaker to Architect Starter Kit at https://start.blueprintos.com! Autopilot Recruiting is a continuous recruiting service where you'll be assigned a recruiter that has been trained to recruit on your behalf every business day. Go to www.autopilotrecruiting.com to get started.Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.TodayApp is a corporate approved app that allows you to build custom activities and track all your commissions and bonus structures, and integrates perfectly with your CRM. It can even manage your employees' time, track production, have a leaderboard with metrics, and more. Contact Today App and for a custom demo and let them know you heard about them on The Above The Business Podcast. https://todayapppro.com/Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we're just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we've got you covered.Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Don't forget to visit club.capital and mention you heard about us on the Above The Business podcast!

LIOR ARUSSY - Creative Change Agent, Customer and Employee Engagement Expert w/ Fong - PPSS#241 - LEAD LOVE LIVE NOW LINK IN COMMENTS Interviewing Creative Change Agent, Customer and Employee Engagement Expert - LIOR ARUSSY. We discuss about not entertaining the FUs, empowering your employees , and WHAT IS SUCCESS LIKE...? Get ready to unlock your PEAK Potential! PLEASE LIKE FOLLOW SUBSCRIBE COMMENT SHARE AND ENJOY! Follow the show on Spotify Subscribe at yourareatv: Or Subscribe to MillionaireFlix TODAY!

Lior Arussy left the corporate world to start his own business focusing on better serving clients. His firm had well over 100 employees and helped many major corporations.We discussed:Only taking on the right clients (my saying is, the only thing worse than no client is a bad client)Don't be jealous of the big guys - have a better product and agilityBe passionateBe an execution based businessLior went through the selling process and shares stories and gives tips on dealing with large strategic and private equity buyers (this is very informative).John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our videoshttps://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.youtube.com/c/JohnAMartinka/videos 425-515-4903

Hailed as one of the world's leading authorities on Customer Experience and Strategy Execution, Lior Arussy is the author of eight books including his latest Dare to Author, as well as being a visionary, consultant, and creative change agent. His insights and methods have been successfully put into practice in over 250 corporate transformations worldwide, making Lior not only a forerunner in the field, but a proven practitioner. And that's what truly sets Lior apart; where other speakers simply talk of change, he makes it happen time and time again. liorarussy.com Sageintl.com

In this episode Drora Arussy interviews her husband, Lior. As this book brings in personal accounts and builds on experiences, there was some banter and stories that normally do not come up in discussions like this.  Lior Arussy's latest book, Dare to Author! from Greenleaf book club press, 2024, is a call for people to write—and therefore own—their life's story, even when events are unexpected and don't always turn out the way we want. The book is a manifesto and a guide to converting life experiences into future strength, resilience, and development and, in the process, transforming ourselves from victims to victors. Incorporating unique personal insights and his own professional experiences, Arussy carefully describes the challenges and dangers of living life authored by circumstances, social pressures, or other people, and he provides a proactive way to process and convert life experiences into future resilience, strength, and development. If we are not converting life experiences into authored chapters of our own life story, we are blocking our ability to grow and manage future challenges. Readers will come away inspired, confident, and ready to act with three important concepts A reality check/wake-up call asking Who is authoring your life's story? and an explanation of why readers may not have authored their own life thus far. A process to start writing the reader's story by crafting chapters that will develop resilience and a growth toolbox for life. An understanding of the application of the Authoring Process to professional and personal situations, making that authoring process more relevant and accessible. Readers from broad backgrounds who are looking for guidance in how to live and lead in the best way possible, in personal relationships and professional life, will finish this book with the following thoughts: It's about me. He gets me. I am not alone. My feelings are real. I can do it. I can take control of my life. It is a choice to become the victor. I refuse to default to victimhood. I am hopeful. Lior Arussy is a seven-time author and one of the world's leading authorities on customer experience, transformation, and change, and the founder of the transformation firm Strativity Group. Arussy helped some of the world's leading brands such as Mercedes Benz, Delta Airlines, Walmart, FedEx, Johnson & Johnsons and MasterCard to author the next chapter in their success. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

In this episode Drora Arussy interviews her husband, Lior. As this book brings in personal accounts and builds on experiences, there was some banter and stories that normally do not come up in discussions like this.  Lior Arussy's latest book, Dare to Author! from Greenleaf book club press, 2024, is a call for people to write—and therefore own—their life's story, even when events are unexpected and don't always turn out the way we want. The book is a manifesto and a guide to converting life experiences into future strength, resilience, and development and, in the process, transforming ourselves from victims to victors. Incorporating unique personal insights and his own professional experiences, Arussy carefully describes the challenges and dangers of living life authored by circumstances, social pressures, or other people, and he provides a proactive way to process and convert life experiences into future resilience, strength, and development. If we are not converting life experiences into authored chapters of our own life story, we are blocking our ability to grow and manage future challenges. Readers will come away inspired, confident, and ready to act with three important concepts A reality check/wake-up call asking Who is authoring your life's story? and an explanation of why readers may not have authored their own life thus far. A process to start writing the reader's story by crafting chapters that will develop resilience and a growth toolbox for life. An understanding of the application of the Authoring Process to professional and personal situations, making that authoring process more relevant and accessible. Readers from broad backgrounds who are looking for guidance in how to live and lead in the best way possible, in personal relationships and professional life, will finish this book with the following thoughts: It's about me. He gets me. I am not alone. My feelings are real. I can do it. I can take control of my life. It is a choice to become the victor. I refuse to default to victimhood. I am hopeful. Lior Arussy is a seven-time author and one of the world's leading authorities on customer experience, transformation, and change, and the founder of the transformation firm Strativity Group. Arussy helped some of the world's leading brands such as Mercedes Benz, Delta Airlines, Walmart, FedEx, Johnson & Johnsons and MasterCard to author the next chapter in their success. Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Lior Arussy, author of "Dare to Author!," shares insights on building and owning your personal narrative. The interview provides valuable insights on how to craft a fulfilling personal narrative and make a positive impact on the world. By focusing on deliberate vision, intentional humanity, gratitude, and authenticity, we can empower ourselves to become the authors of our own stories.

•  AI might help – up to a point •  “There will not be a replacement for a human being”   (Total Recorded Time is 20:12)    ENGLEWOOD, N.J. – The foundation of any business is the customer. But customer relations – that interaction between a business and those who give it money – can be challenging.  So can artificial intelligence help?  One of the world's authorities on customer experience and strategy execution says perhaps.  “I think that AI will do some mundane work that we probably don't care to do anyway,” says Lior Arussy, author, consultant and creative change agent.   “but I am a firm believer that when it comes to authenticity and human touch, there will not be a replacement for a human being.” Mr. Arussy's insights and methods have been put into practice in more than 200 corporate transformations worldwide.  He is also the author of seven books, including “Dare to Author!” (Greenleaf Book Group, October 2024) and “Next Is Now,” (Simon & Schuster; May 2018).   For more information:  https://www.liorarussy.com/

In the episode 210 of IDEAS+LEADERS podcast I am speaking with Lior Arussy about his book DARE TO AUTHOR! where he speaks about how to become the author of your life and career. Lior Arussy is an investor, strategy accelerator, speaker, and award-winning consultant. The founder of the Strativity Group, he has helped brands such as Mercedes-Benz, Delta Airlines, Walmart, FedEx, Johnson & Johnson, Honeywell and Mastercard to author the next chapter in their success.  You can contact Lior here https://www.liorarussy.com/ Thank you for joining me on this episode of IDEAS+LEADERS. If you enjoyed this episode, please share, subscribe and review so that more people can enjoy the podcast on Apple https://apple.co/3fKv9IH or Spotify https://sptfy.com/Nrtq __________ I'd love to connect with you! You can find me, Elena Paweta, the host of IDEAS+LEADERS podcast on: Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/elena.paweta/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/elena-paweta/⁠

Did you know that a small increase of just 5% in customer satisfaction can significantly boost company revenue? Host Stacy Sherman teams up with customer experience pioneer Lior Arussy to share proven strategies for transforming unhappy clients (detractors) into referring brand advocates (promoters). They'll reveal the economic impact of customer sentiment and the role of personalized experiences leveraging Gen AI to drive business growth. Being customer-centric is no longer a choice, it's a necessity for any successful business. Learn how to shift your NPS from a mere score into a robust strategy that aligns your organization for success. More at .

Lior Arussy is one of the world's leading authorities on Customer Experience and Strategy Execution, having led over 200 corporate transformations worldwide. He's also the author of four books, including his latest, Next is Now: 5 Steps for Embracing Change. He's lived in the United States and in Israel and has a unique perspective on […]

The following is a conversation between Lior Arussy, the Author of Next Is Now: 5 Steps for Embracing Change -- Building a Business that Thrives into the Future, and Denver Frederick, the Host of The Business of Giving. Think about the last change initiative you had at your company or organization. How did that work out? In most cases, the answer would be not too well. Why is this so difficult? To find out why and how we can do it better at a time when change is absolutely essential for survival, it's a pleasure to have with us Lior Arussy, the author of Next Is Now: 5 Steps for Embracing Change.

Change difficult. In fact, nine out of ten companies fail to successfully implement change to their organizations. Yet, it’s inevitable, whether you like it or not. Luckily, there’s help to be had. We’re joined by acclaimed author and speaker Lior Arussy, CEO of Strativity Group. Arussy has helped major international companies like Mercedes-Benz, Delta Airlines and MasterCard adapt to the future of customer relations. He’ll tell you how you can accept and embrace the fact that your business needs to change. Host: Joakim Nyquist

We are joined by author Lior Arussy to talk about his new book Next is Now and why the old business model of adapting to change for continued success is dead. Change is the new normal. There are no more periods of stability and predictability. There is only change. This continuous upheaval can undercut morale, decrease productivity and decimate profits, or it can be a game-changing opportunity. Find out more: [](http://liorarussy.com/) [Next is Now](http://liorarussy.com/) [Strativity](https://strativity.com/) [The Harvard Business Review Leader's Handbook](https://www.amazon.com/Harvard-Business-Review-Leaders-Handbook/dp/1633693740)

My guest today is Lior Arussy, CEO of Strativity.  Strativity Group, Inc. is a global customer experience and culture design and transformation firm that cultivates purposeful relationships between organizations and their stakeholders.  The people at Strativity are united by passion and guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers. More importantly, Strativity has a culture where the workforce knows, they have their back by not compromising their corporate values.  Integrity runs rampant here. Find out about Strativity’s unique budget for charitable contributions that connects colleagues while enriching the lives of those outside their walls.     For more information about Lior: Strativity Website Lior Arussy Website Strativity on Twitter Lior on Twitter Next is Now on Amazon Businesses That Care on C-Suite Radio iTunes - Subscribe, Rate and Review Listen on Podbean

The Green Apple Podcast does weekly "Green Apple Slices", where John Garrett and Rachel Fisch discuss a recent business article related to the Green Apple Message. These shorter segments are released each Monday, so don't miss an episode by subscribing on iTunes or an Android app. This week, John and Rachel discuss a Chief Executive article, "Employee Experience Boiled Down To One Word" by Lior Arussy.

Lior Arussy is an experienced change practitioner, success accelerator and author. His newest book, Next is Now: 5 Steps for Embracing Change - Building a Business that Thrives into the Future provides expertise, insights and actionable tools to empower individuals and business leaders to embrace change and build careers/companies that thrive both now and in the future. Quotes To Remember: “The way we view the future, that affects what kind of future is going to be waiting for us.” “When people hear the word ‘change’, what they hear is the negative judgement on the past.” “Change needs to have an inauthentic bridge between the past and the future for people to be able to accelerate change.” “Face the fact objectively.” “The impact that you make on people should define you, not the processes that you use.” “Make yourself change-resilient so you can be more relevant in the marketplace.” “Understand the power that you do have not the power that you don’t have.” “Living with your values comes with a price.” What You’ll Learn: Why Are We Afraid of Change The 5 Steps to Embracing Change Finding the Right Changes You Should be Making   Key Links From The Show: Lior’s Site   Recommended Books: Content Marketing Secrets by Marc Guberti Next is Now: 5 Steps for Embracing Change by Lior Arussy To Heal a Fractured World by Jonathan Sacks Love Is the Killer App by Tim Sanders Simply Brilliant by William C. Taylor

Why are so many companies mediocre? Why do 9 out of 10 companies fail at transformation? This week, consultant, speaker and author Lior Arussy from Strativity Group answer these and many more questions related to customer-centric change and business transformation. Packed with good ideas and wisdom Lior draws many insights from his new book Next Is Now - 5 Steps for Embracing Change (available on Amazon). Hope you find this as valuable and insightful as I did. You can reach Lior Arussy at www.strativity.com or www.liorarussy.com

Dan finishes his talk with Lior Arussy in this three part series. While discussing Lior's new book, Next is Now, Dan and Lior talk about craftsmanship in business and marketing, openness to 'change" and allocating time to "the next." Lior also talks about why it's important to get inside the new competitor's head quarterly. Dan and Lior discuss charity and why giving to others of your money and time is important. They also touch on why operating from a place of uncertainty is good for you. Plus, some personal advice to think about...

Dan talks in depth about Lior Arussy's new book, Next is Now Dan and Lior speak about change- in employees and in brand. Lior explains FOMO and talks about "change resilience." Together, they discuss how to embrace change and making life purposeful by using change. They also go over how to define yourself through impact vs. process. And finally, Lior explains why people resist change in the name of survival.

Lior Arussy - Change, drive it or be driven by it One of the world’s leading authorities on customer experience, Lior Arussy is an experienced change practitioner, success accelerator, corporate culture expert, and founder of design and transformation firm Strativity Group. Called “a triple threat of transformation” by co-founder and founding editor of Fast Company William Taylor, Arussy is a unique, critical, global voice helping people worldwide achieve ultimate success. In his newest book, Next is Now: 5 Steps for Embracing Change - Building a Business that Thrives into the Future  Arussy provides expertise, insights and actionable tools to empower individuals and business leaders to embrace change and build careers/companies that thrive both now and in the future. In this episode Lior shares tips for transformation and change. Learn more about Lior’s book as well as tools to accelerate change and promote change resilience. Show Notes:  What Lior is about (4:10) Debunking Lior’s job title (7:18) Mobilizing people to get them where they want to be (9:55) Intrinsic motivated (12:50) Negative trends in large companies (13:40) Predictability and consistency (15:40) Losing relevancy in the market place (16:30) Lior’s book Next Is Now (17:23) Own change, don’t be owned by change (17:40) Root causes of failure (18:35) Developing change resilience (20:00) People aren’t the tools; the tools are there to help them and accelerate change (23:30) Filter the change that is relevant to you (26:15) Looking at change as available tools to accelerate your core cause (26:45) Tips and guidance for leaders to promote change resilience (36:00) People follow actions not just words (37:40) Own the conversation (38:00) What Lior Arussy would be on a billboard (42:20) Links: Connect with the Passing the Torch podcast: --->LIKE & SHARE: https://www.facebook.com/passingthetorchwithmartinfoster/ --->SUBSCRIBE on iTunes: https://itunes.apple.com/us/podcast/passing-the-torch/id1338122884?mt=2 Connect with Lior Arussy:  Book:  Next is Now: 5 Steps for Embracing Change - Building a Business that Thrives into the Future Website: https://strativity.com/who-we-are/ Twitter: https://twitter.com/LiorStrativity Quotes: “Every change is a personal choice.” “You should not wait until you have a fully baked plan for your change program because it is going to be pivoting.” More about guest: In addition to his work with Strativity, Arussy is the author of seven books including the forthcoming Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future (May 2018, Simon & Schuster), and his self-published Exceptionalize it! (2015), which has sold over 30,000 copies to date. Arussy has written over 250 articles for publications around the world, including the Harvard Business Review, and multitude of magazines and media outlets have cited his work, including MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, Fast Company, CRM Magazine, Smart CEO Magazine, and Inc. magazine.

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Moe and Lior Arussy discuss how to rise up to the exceptional performance within organizations and as individuals.

Your customer is receiving the best-of-the-world customer experiences and they are judging you against those experiences. Your competition is not just your competition. It's time to exceptionalize your customer's experience. Lior Arussy, President of the Strativity Group joins host Jay Ehret to discuss how you can turn your customer experience into a loyalty-building asset. Guest: Lior Arussy, President of Strativity Group Host: Jay Ehret of TheMarketingSpot.com Topics Discussed: Customer Loyalty Customer Expectations vs. Your Beliefs Exceptionalizing Customer Experiences Customers Paying You Back Your Real Competition