Podcasts about change agents

Shawn Dsouza: From AI Anxiety to AI Advantage: A Scrum Master's Experimental Approach Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Shawn faces the massive AI transformation currently reshaping the tech industry, acknowledging both its benefits and the fear it creates among professionals questioning their relevance. In his organization, he witnesses AI delivering wonders for some teams while others struggle and lose projects. Rather than viewing AI as an overwhelming wave, Shawn advocates for experimentation. He shares practical examples, like helping a Product Owner streamline story creation from Excel to JIRA using AI tools, and leveraging MIRO AI for team collaboration. His approach focuses on identifying friction points where AI experiments could add value while keeping conversations centered on possibilities rather than fears. Self-reflection Question: Instead of fearing technological changes like AI, how can you create small experiments to explore new possibilities and reduce friction in your current work processes? [The Scrum Master Toolbox Podcast Recommends]

On today's episode, Andy sits down with Steven Dudley, an investigative journalist and expert on Latin American organized crime. Steven is the founder of InSight Crime, a leading organization dedicated to studying and reporting on criminal networks in the region. They discuss the structure and operations of cartels, recent U.S. maritime drug enforcement actions, and the use of terrorism designations in policy. Steven highlights the potential impact of these operations on international relations, particularly with countries like Venezuela, and shares insights into the challenges of targeting decentralized criminal networks. Change Agents is an IRONCLAD Original Subscribe on Apple Podcasts: https://podcasts.apple.com/us/podcast/change-agents-with-andy-stumpf/id1677415740 Subscribe on Spotify: https://open.spotify.com/show/3SKmtN55V2AGbzHDo34DHI?si=5aefbba9abc844ed Sponsors  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared (Megaphone only)  Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. TacPack (megaphone only) Visit http://www.TacPack.com  and use code IRONCLAD at checkout to get a free $70 tactical gift   Learn more about your ad choices. Visit megaphone.fm/adchoices

Bernie Maloney: Mastering Complexity Through Systems Thinking and NLP Coaching Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Bernie addresses the constant challenge of mid-sprint changes by asking the crucial question: "what do you want to trade in for that new request?" His approach centers on recognizing that everyone is trying to do their best with what they have, using techniques from NLP and the three coaching positions to help people see the whole system. Bernie emphasizes rapport building as a key skill for Scrum Masters and warns against the anti-pattern of becoming judgmental when challenges arise. He advocates for moving from a plan-and-predict mentality to sense-and-respond thinking, highlighting the importance of conducting retrospectives once challenges are solved. Bernie's coaching philosophy revolves around helping people step into the "third position" - a dissociated perspective that enables better problem-solving and systems thinking. In this episode, we refer to Neuro-linguistic Programming (NLP), and to Instant Rapport by Michael Brooks, a primer on NLP. We also refer to the plan-and-predict vs sense-and-respond mentality. Self-reflection Question: How effectively are you helping your teams and stakeholders see the whole system when challenges arise, rather than just focusing on individual pain points? [The Scrum Master Toolbox Podcast Recommends]

On Mission Matters, Adam Torres interviews Dorothy Suskind, Director of the Southside Virginia Writing Project and Associate Professor at Longwood University. Dorothy discusses her research on workplace bullying, the role of creatives as disruptive change agents, and why belonging—not just fitting in—is essential for healthy, innovative organizations. This interview is part of our ⁠State of the Women Coverage Series⁠. Big thank you to ⁠Gail Letts!⁠ Follow Adam on Instagram at ⁠https://www.instagram.com/askadamtorres/⁠ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: ⁠https://missionmatters.lpages.co/podcastguest/⁠ Visit our website: ⁠https://missionmatters.com/⁠ More FREE content from Mission Matters here: ⁠https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices

Turns out your organization's inability to adapt and align in this era of great change may have little to do with structure, sales, or cutting costs and more to do with how you are investing in building your team's people skills: you know, old-fashioned communication, empathy, collaboration, and conflict resolution. Sorry to break it to you, but research is showing those skills are going to be MORE, not LESS important in the age of AI. Today's guest, Dan Tocchini, has been helping leaders bring more magic to their teams for over 35 years. We talk about what leadership really means, the biggest enemy of a high-performing culture, and how to spot when your team is misaligned. Dan also shares why it can feel lonely at the top, how empathy helps leaders have difficult conversations that make a real difference, and the best time to address issues before they derail performance. If you want practical, hard-earned wisdom on how to lead with both courage and compassion—while still driving results—this is the conversation for you.To access the episode transcript, please search for the episode at TheEmpathyEdge.com.Key Takeaways:The biggest enemy is fear, and what you don't face will defeat you. Courage is being in touch with prices and rewards.You have to live your values. If you're not living them, you won't understand the nuances and where things could fall apart.Leadership doesn't have to be lonely; it only is because you're not willing to solve that problem. Often, the unwillingness to hear feedback is the biggest breakdown.Business, now more than ever, influences culture. With AI becoming increasingly relevant, it is up to leaders to become more relational and more empathetic. “Most executives work around the hard conversations. They end up reacting to them. The hard conversations become your culture, and the conversation you're not willing to have becomes your culture. What you don't face now will eventually defeat you.” - Dan TocchiniEpisode References:The Empathy Edge Podcast: Kara Goldin: On Undaunted LeadershipAbout Dan Tocchini, Change Agent, Catalyst, Consultant, CoachDan Tocchini has been helping leaders bring some more magic onto their teams for over 35 years. He has worked with executive teams from Interstate Batteries and ESPN, to Smarty Pants Vitamins and Impulse Space, as well as on-profits like Homeboy Industries and Defy Ventures. Dan gives a no-fluff approach by helping transform leadership teams without any pixie dust - just courageous leadership, creative conflict resolution, and relevant restructuring. No conversation is too difficult, no situation too conflicted, because a leader with a vision cannot be held hostage by circumstance or history.Connect with Dan:Take New Ground: takenewground.comLinkedIn: linkedin.com/in/dantocchiniInstagram: instagram.com/dan_tocchiniThe Change Imperative (FREE e-book) change.takenewground.comRevenant: takenewground.com/revenant Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemaria

On this episode, Andy welcomes back former CIA officer John Kiriakou for a wide-ranging conversation about intelligence and global power. They discuss Jeffrey Epstein's alleged ties to Israeli intelligence and what those claims reveal about the overlap between private influence and state security. The conversation then turns to the rise of the BRICS nations—Brazil, Russia, India, China, and South Africa—and how their growing cooperation could shift the global balance. They also explore the importance of maintaining dialogue with adversaries, drawing on Trump's meetings with Putin and Zelensky, and consider possible scenarios for Russia's political future beyond Putin. Change Agents is an IRONCLAD Original Sponsors  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. TacPack Visit http://www.TacPack.com  and use code IRONCLAD at checkout to get a free $70 tactical gift  Learn more about your ad choices. Visit megaphone.fm/adchoices

Mariano Gontchar: From Evangelist to Facilitator—How To Lead A Successful Company Merger Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. During a complex merger between two telecom companies, Mariano faced the challenge of uniting team members with different cultures, practices, and tools. His initial approach of selling Agile theory instead of focusing on benefits failed because he forgot about the "why" of change. The breakthrough came when he shifted from being an Agile evangelist to becoming a facilitator who listened to managers' real challenges. By connecting people and letting the team present their own solutions to leadership, Mariano successfully created unity between the formerly divided groups. Self-reflection Question: Are you trying to sell your methodology or solve real problems, and what would happen if you focused on understanding challenges before proposing solutions? [The Scrum Master Toolbox Podcast Recommends]

How can we REALLY make a difference in our world? We start right where we are. God has created us as unique individuals with differing interests, talents, relationships and occupations. Our gifts and talents vary greatly, and our roles in life are vastly diverse. Yet, at City Life Church, God has all brought us together at this specific time for specific purposes. Discover the power of understanding and operating on your "Cultural Street," and begin to make a unique difference for Jesus!

Salum Abdul-Rahman: From Lunch Conversations to Company-Wide Change—The Power of Creating Communities of Practice Within Organizations Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Salum shares how he organically built an Agile community within his company by recognizing a shared need for discussion and learning. Starting as a software developer who took on Scrum Master tasks, he felt isolated in his Agile journey. Rather than waiting for formal training or external events, he sent out a simple invite on the company Slack for a lunch discussion during a work day. People showed up, and what began as informal conversations about different approaches to Scrum and Kanban evolved into monthly gatherings. Over time, this grassroots community grew to organize company-wide events and even found new leadership when Salum moved on, demonstrating the power of identifying shared needs and taking initiative to address them. Self-reflection Question: What shared learning needs exist in your organization that you could address by simply reaching out and organizing informal discussions? [The Scrum Master Toolbox Podcast Recommends]

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors. In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From employee experience to automation, self-service, and AI, we explore how everyday change agents are driving sustainable innovation.

Chapters (00:00:00) - sermon on the Mount(00:01:20) - agents of change(00:07:33) - You Are the Salt of the Earth(00:09:01) - Salt and the Way of Life(00:14:32) - Jesus said salt is good for the body(00:22:09) - Jesus Calling: Let Your Light Shine(00:22:48) - Are We Being the Light of the World?(00:29:17) - Be the Light of the World(00:36:02) - Clifford Baptist Church

On this episode , Andy talks with Jack Barsky, a former KGB spy, who lived undercover in the United States during the Cold War. Barsky details how the Soviet Union recruited and trained him, the high-stakes challenges of creating a new American identity, and the constant pressure of balancing a normal life with espionage. He recounts the dramatic moment the FBI caught up with him, the tactics he used to escape the KGB's grip, and what his story reveals about the hidden world of Russian intelligence. Change Agents is an IRONCLAD Original Sponsors  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Irene Castagnotto: Timing Is Everything - Learning When Agile Teams Are Ready for Change Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Irene shares a powerful story about discovering team dependencies and proposing solutions that management initially rejected. When her team identified that Epics weren't organized to avoid dependencies between teams, they proposed using a single unified backlog to manage these challenges. Despite the logical solution, management wasn't ready to accept it. A month later, the same management team returned with the identical proposal. This experience taught Irene that timing is crucial in change management—you don't decide when the right time is; the people involved determine their own readiness. She emphasizes the importance of socializing changes early and often, collecting feedback before proposing major transformations, especially when those changes affect management structures. Self-reflection Question: How do you balance persistence with patience when you know a change is needed but the organization isn't ready to embrace it? [The Scrum Master Toolbox Podcast Recommends]

On this episode, Tom goes "On the Aisle" with Tania Castroverde Moskalenko, Chief Executive Officer of the Sarasota Performing Arts Center, who reminisces about her multifaceted career in the performing arts. From her Cuban immigrant roots and early love for ballet to holding executive roles at prominent arts organizations across the US, Tania shares her journey. She discusses her significant contributions to institutions like the Center for the Performing Arts in Carmel, Indiana, the Auditorium Theater in Chicago, and Miami City Ballet. Now, as the Chief Executive Officer of the Sarasota Performing Arts Foundation, she talks about her latest exciting project involving renowned architect Renzo Piano. Alongside her professional insights, Tania offers personal stories about her family, including her marriage to former Bolshoi Ballet dancer Alexei and raising twins with rich cultural influences. This episode offers an engaging perspective on arts leadership, personal growth, and the transformative power of the arts.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

On today's episode, Andy sits down with Michael Schwirtz, a Pulitzer Prize-winning journalist and national security reporter for The New York Times. They discuss a recent investigation that uncovered a Russian “spy factory” in Brazil, where spies created credible long-term identities under the Illegals program. These operatives are trained to conduct deep-cover missions targeting countries including the U.S. Schwirtz also explains the challenges intelligence agencies face with modern technology, the role of Brazilian authorities in uncovering these spies, and the complexities of international spy swaps. Change Agents is an IRONCLAD Original Sponsors  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared  Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Somya Mehra: From Top-Down to Collaborative—Reimagining Organizational Restructuring Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. During a business unit split and reorganization focused on creating smaller teams, Somya and her fellow Scrum Masters were invited to create the new structure process. After hearing feedback that teams felt excluded from previous changes, they decided to include teams in the reorganization process to give them a sense of control. They started by asking top management for constraints, then applied them to see what was possible. They facilitated workshops with Product Owners to divide the product portfolio and determine team assignments, ensuring people felt involved in the change process. Self-reflection Question: When leading organizational change, how do you balance the need for structure with giving teams meaningful input into decisions that affect them? [The Scrum Master Toolbox Podcast Recommends]

Send us a textCEO Brent Lucas of Envoy Medical (NASDAQ: COCH), an innovative hearing health technology company and sole US-domiciled cochlear implant company  joins the WTR Small-Cap Spotlight podcast to talk about hearing loss, the third most chronic physical condition prevalent in the US, and how  Envoy's innovative device technology can disrupt the hearing solutions market that has long lacked transformative advancements.  Lucas discusses Envoy's two fully implantable hearing solution products, one in the market (Esteem), the only FDA approved middle ear implant for moderate to severe hearing loss, and the other (Acclaim),  a cochlear implant targeting severe to profound hearing loss which is currently in the advanced stages of clinical development (Acclaim), the competitive landscape and the commercial opportunities. 

On this week's episode of Change Agents, Andy speaks with journalist Max Read about the evolution of rationalism and the emergence of the Zizians, a splinter group with radical beliefs. The conversation explores the origins of the group, the role of its central figure Ziz, and the intersection of technology, ideology, and identity. They also examine the dynamics of online communities, the influence of militant veganism within the group, and what the rise of the Zizians suggests about the broader rationalist movement and its place in Silicon Valley. To Visit Max's substack: https://maxread.substack.com/ Change Agents is an IRONCLAD Original Sponsors: Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Florian Georgescu: From Resistance to Effective Change Leadership in Agile Adoption Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Florian shares his transformation from resisting organizational standardization to becoming a champion of strategic alignment. Initially fearing that standardization would stifle innovation and turn agile practices into rigid frameworks, he discovered the bigger picture when he became scrum master chapter lead for 12 scrum masters across multiple locations and cultures. The breakthrough came from implementing a three-level standardization approach: level 1 for non-negotiables, level 2 for encouraged patterns, and level 3 for team-specific innovations. Using the 80/20 principle, they focused on the 20% of standards that would create 80% of alignment. The scrum master chapter became a learning hub where teams could share their level 3 innovations, creating a balance between consistency and creativity that enabled effective cross-tribe collaboration. Self-reflection Question: How might you balance the need for organizational alignment with preserving team autonomy and innovation in your current context? [The Scrum Master Toolbox Podcast Recommends]

Send us a textEver feel like you're pitching to a brick wall? This week on "The Selling Podcast," Mike and Scott sit down with Ryan Blair, a dynamic change consultant, to tackle one of the toughest challenges in sales: getting people to embrace change. We all know change is hard—for us, and for our prospects—and Ryan provides the blueprint for making it happen.In this insightful episode, Ryan reveals his battle-tested tips and tricks for guiding people through the change process. He shares how to quickly and accurately identify the person who's simply not interested in your message and how to avoid wasting precious time on lost causes.But more importantly, Ryan breaks down how to strategically set up your sales and service process so that prospects are not just willing, but eager to change and implement your solution. He explains how to build a case for change that resonates on a deep level, turning resistance into enthusiasm.Tune in for a powerful conversation filled with actionable strategies on how to become a true change agent, not just a salesperson. Mike and Scott bring their signature blend of sharp wit and hard-hitting sales wisdom to make this a must-listen for any sales professional looking to get a "yes" from even the most change-averse clients.Scott SchlofmanMike Williams - Cell 801-635-7773 #sales #podcast #customerfirst #relationships #success #pipeline #funnel #sales success #selling #salescoach

On this week's episode, Andy talks with Glenn Chafetz, former CIA analyst and expert on strategic culture and national security. They discuss the evolution of nuclear weapons policy, the role of trust and treaties in international relations, and how changing global alliances are affecting stability. Glenn draws on his experience to provide context on nuclear proliferation and its implications for the future of global security. Change Agents is an IRONCLAD Original Sponsors:  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Anamaria Ungureanu: Practical Strategies for Organizational Tool Rollouts Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Anamaria shares her approach to successfully implementing JIRA across an organization by focusing on practical value rather than forcing adoption. Her strategy involved identifying early believers within teams, conducting open discussions to gather feedback, and demonstrating concrete benefits like improved dependency management. Rather than trying to convince resisters, she concentrated on working with willing teams to showcase the tool's value, providing real-time support during implementation, and ensuring team members felt supported throughout the transition. Her method emphasizes being present to answer questions immediately and building momentum through successful early adopters. Self-reflection Question: When leading organizational change, how do you balance addressing resistance with amplifying the voices of those ready to embrace new approaches? [The Scrum Master Toolbox Podcast Recommends]

On today's episode, Andy speaks with national security expert Nicholas Eftimiades about the recent arrest of two Chinese nationals charged with acting as unregistered agents of China's Ministry of State Security. The pair allegedly targeted U.S. Navy personnel and gathered intelligence on military sites across multiple states. Drawing from decades of experience in the CIA, DIA, and State Department, Eftimiades explains how China's intelligence operations function, why the U.S. military is a key focus, and what this case signals about the broader landscape of Chinese espionage efforts inside the United States. Change Agents is an IRONCLAD Original Sponsors:  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared (don't put it on Youtube, megaphone only) Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Anh Vu: From Project Mindset to Product Thinking - Leading Client Transformation Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Anh describes a transformative collaboration experience while building multiple websites for a client. Over time, his team recognized significant commonalities between projects and saw the opportunity to create reusable components for future work. However, they faced resistance when trying to shift the client's mindset from short-term project delivery to long-term product thinking. The business stakeholders remained focused on immediate project completion rather than investing in sustainable, reusable solutions.  Anh's approach to leading this change involved presenting concrete evidence from previous projects to demonstrate the tangible benefits of component reusability. Rather than just proposing the idea theoretically, they suggested implementing reusable components immediately within the current project, showing rather than just telling. His strategy centered on providing clear evidence of benefits and demonstrating achievability, making the transition from project to product mindset more tangible and less risky for the client. In this episode, we refer to the book “From Project to Product” by Mik Kersten.  Self-reflection Question: How might you help your stakeholders see beyond immediate deliverables to recognize the long-term value of sustainable practices and reusable solutions? [The Scrum Master Toolbox Podcast Recommends]

A CMO Confidential Interview with Peri Hansen, Korn Ferry Leader, CMO Practice, North America. Peri discusses why the CMO position is becoming the vanguard of innovation, the importance of an "agile learner" mindset, and why there's no substitute for great leadership. Key topics include: how nothing "returned to normal" after COVID; the importance of org design; and why CMO's should own the entire customer life cycle and help drive company strategy. Tune in to hear why references matter more than ever and the importance of building a personal brand.Why the CMO Is Now the Innovation Leader | Peri Hansen, Korn Ferry CMO PracticeIn this episode of CMO Confidential, Mike Linton sits down with Peri Hansen, leader of the CMO Practice at Korn Ferry North America, to explore how the role of Chief Marketing Officer has become the new vanguard of innovation, strategy, and customer-centric growth.From org design to leadership development, Peri breaks down the key traits of successful CMOs and why companies are no longer returning to pre-COVID norms. She shares why agile learning, personal brand-building, and owning the full customer lifecycle are now non-negotiables for modern marketing leaders.Topics Covered: • Why CMOs are being tapped to drive innovation and transformation • The post-COVID shift in org design and what it means for marketing • The importance of leadership, agility, and continuous learning • Why great references still matter in the hiring process • How CMOs can (and should) influence company-wide strategySubscribe for weekly episodes featuring world-class marketing leaders, board members, and C-Suite executives.⏱️ Chapters (Optimized for 29-minute Runtime)00:00 – Intro: The Evolving Role of the CMO01:00 – Meet Peri Hansen: Korn Ferry CMO Practice Leader02:12 – Why the CMO is Now the Vanguard of Innovation04:30 – Three New Mandates for CMOs: Tech, Strategy & Lifecycle06:50 – The CMO as a Change Agent and Team Builder08:30 – Tech CMOs Are Leading—Who's Catching Up?10:15 – Building Tech Credibility as a Marketing Leader12:10 – “Nothing Returned to Normal” After COVID13:30 – Post-COVID Turnover: What CEOs and Boards Want Now15:30 – What's Replacing the Traditional CMO Role?17:10 – Why Org Design Is a Top Priority in CMO Searches19:05 – How Companies Realize They Need Org Restructuring20:45 – The AI Era: Is There a Leadership Gap Forming?22:20 – What Agile Leadership Actually Looks Like24:00 – What Resumes Reveal: Pivot Points and Risk-Taking25:10 – Why References Matter More Than Ever27:00 – Final Advice: CMOs, Build Your Own Personal Brand28:40 – Wrap Up & Where to Find More CMO Confidential Content#CMOConfidential #PeriHansen @kornferryintl #ChiefMarketingOfficer #Leadership #OrgDesign #CustomerExperience #MarketingStrategy #PersonalBrand #ExecutiveSearch #CMOInsightsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

If you're a change agent, such as a SAFe Practice Consultant (SPC), your job is to bring about change—even if the organization doesn't want to change. Eduardo Alvim, SAFe Fellow and principal business agility consultant at Gladwell Academy shares his advice for leading change in challenging situations. Like what you hear? Connect with Eduardo on LinkedIn. Explore SAFe courses here.

On today's episode, Andy talks with Cory Gautereaux—Army veteran and founder of The G.O.A.T. Initiative—about what he's uncovered along remote sections of the southern border. From finding discarded passports from countries like China and Venezuela, to accessing a smuggler's Chinese phone, to identifying stretches of the border that remain completely unguarded, Cory shares raw details from the ground.  To find out more about the GOAT Initiative, visit:  https://thegoatinitiative.org/ Change Agents is an IRONCLAD Original Sponsors: Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Joelle Tegwen: Breaking Knowledge Silos Through Strategic Skill Sharing Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Working as a Scrum Master on a team rewriting an old application, Joelle faced a significant challenge: experienced developers were located in India while new, experienced developers brought in locally lacked familiarity with the medical domain. Drawing inspiration from The Phoenix Project, she implemented a skills matrix to address the knowledge silos that were preventing new team members from contributing effectively.  Using a teacher-student model, initially frustrated leaders who had to work with "students" discovered within 2-3 sprints that they were also learning new things and no longer carried the pressure of being the only ones with critical knowledge. The new team members brought fresh ideas that improved the codebase, and when the team eventually grew too large, the skills matrix facilitated smooth self-selection for team reorganization. What started as a solution to get new hires productive evolved into a comprehensive approach to knowledge sharing and team scalability. Self-reflection Question: Where do knowledge silos exist in your current team or organization, and how could you implement structured knowledge sharing to transform those constraints into learning opportunities? [The Scrum Master Toolbox Podcast Recommends]

On this week's episode, Andy sits down with Mark Dubowitz, CEO of the Foundation for Defense of Democracies and a leading expert on Iran sanctions and U.S. foreign policy. Dubowitz has advised multiple U.S. administrations and lawmakers on strategies to counter Iran's nuclear ambitions and regional activities. The conversation covers the evolution of U.S.-Iran relations, the effectiveness and limitations of sanctions, and the impact of domestic political divisions on international strategy. Dubowitz also examines the importance of historical context and discusses the potential role of supporting internal dissent within Iran as part of a broader policy approach. Change Agents is an IRONCLAD Original Sponsors:  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Pascal Papathemelis: From Waterfall to Agile—A Multi-Level Change Strategy Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pascal describes a successful agile transformation where he collaborated with a fellow coach in the IT department of a large organization with a waterfall history and heavy documentation-driven processes. The two coaches worked together effectively, sharing information and scouting for opportunities to take action. They began with an assessment and discussions across IT, business, and management levels to understand the current state. Using the Cynefin framework to understand complexity, they conducted a two-day workshop to introduce Agile vocabulary, covering concepts like Push/Pull and process waste.  The coaches operated at multiple levels simultaneously - working strategically with leadership who typically pushed excessive work to the organization, while also helping teams visualize their processes and clarify priorities. At the team level, they acted as Scrum Masters to demonstrate the role while mentoring the actual Scrum Master through one-on-one sessions. They also supported the Product Owner in understanding their role and used story maps to help visualize and organize work effectively. Self-reflection Question: How might collaborating with another coach or change agent amplify your effectiveness in leading organizational transformation? [The Scrum Master Toolbox Podcast Recommends]

This episode originally aired on January 3, 2024. On today's episode, Andy sits down with Nick Bryant, an investigative journalist, podcaster, author, and expert on human trafficking who is credited with helping to expose the widespread abuse of Jeffrey Epstein and his criminal associates. He is also the author of the book The Franklin Scandal: A Story of Powerbrokers Child Abuse & Betrayal. His new book, The Truth About Watergate: A Tale of Extraordinary Lies and Liars, will be released on Jan. 15.  He is also the Director of the organization Epstein Justice. Learn more here ⁠https://epsteinjustice.com/⁠ Change Agents is an IRONCLAD Original Learn more about your ad choices. Visit megaphone.fm/adchoices

Bernard Agrest: One-on-One Insights—Building Change Strategy Through Individual Conversations Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. When faced with a tool that needed complete rebuilding rather than more "duct-tape" features, Bernard knew that disruption was inevitable—but where to start? Through extensive one-on-one conversations with employees and stakeholders, he discovered that teams didn't understand their work was cyclical, and more importantly, that the onboarding team was central to the entire process. By starting the transformation with this pivotal team and focusing on training and user adoption, the new tool provided immediate organizational impact with data-driven decision making. Bernard's approach demonstrates that successful change management starts with understanding the true workflow and identifying the critical connection points that can drive the most significant positive impact. Self-reflection Question: In your current change initiatives, have you identified which team or process serves as the central hub that could accelerate transformation across the entire organization? [The Scrum Master Toolbox Podcast Recommends]

This week, Han's joined by the brilliant Heather Burright — and they're cutting straight to the core of what's holding L&D back. Spoiler: it's not a lack of content. It's a lack of curiosity. This episode covers: What it really means to identify root problems — and why content alone doesn't drive change How to build trust with stakeholders (so you can disagree and still stay in the room) Why asking better questions leads to better learning — and better outcomes This is a must-listen for anyone stuck in firefighting mode, drowning in requests, or quietly screaming inside every time someone says, “we just need a quick e-learning.” Because we're not here to be content vending machines. We're here to drive real change. And that starts with one simple shift: Stop rushing to build. Start learning to ask. LINKS: Heather Burright's LinkedIn  Learning For Good Podcast  Learn more about the People Impact Loop®

On today's episode, Andy sits down with former CIA analyst Michael Shurkin to explore the agency's post-9/11 focus on Africa and the emergence of jihadist movements in the Sahel. They unpack the rise of Al-Qaeda–linked groups in Mali, the regional dynamics that fueled instability, and how external actors like France and Russia shaped the conflict. The conversation highlights the day-to-day realities of intelligence work, the strategic blind spots of U.S. foreign policy, and why what's happening in Africa could have consequences far beyond the continent. Change Agents is an IRONCLAD Original Sponsors: Firecracker FarmUse code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Lilia Pulova: Leading an Agile Transformation—The Power of Patience and Small Wins Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Lilia shares her experience leading a genuine Agile transformation in an organization just beginning their journey. Faced with widespread skepticism and resistance, she encountered impatient stakeholders demanding immediate results during the challenging first 2-3 months. The breakthrough came after two months when stakeholders finally witnessed tangible improvements in the application and faster release cycles. Patience emerged as the critical skill that carried the transformation through its most difficult phase. Lilia emphasizes the importance of conducting numerous one-on-one conversations and consistently praising teams while celebrating small wins to maintain motivation throughout the change process. Self-reflection Question: How do you maintain team morale and stakeholder confidence during the uncertain early phases of organizational change? [The Scrum Master Toolbox Podcast Recommends]

Day 33 -- Veteran's For Peace "Fast for Gaza." This will be the final of the "Fast for Gaza" conversations with peacemaker Kathy Kelly. It was the beginning of a brutal heat wave in NYC; we found a shady spot on the UN side of 1st Avenue. On the opposite side a small group of fasting protestors held signs and umbrellas.Kathy and I talked about her 2004 book "Other Lands Have Dreams: From Baghdad to Pekin Prison" -- focusing on the chapter "Change Agents" -- when she was visited in Pekin Prison by two FBI agents. Kathy talks about the families and children she got to know during her many visits to Iraqi hospitals during the decades-long UN / US sanctions on Iraq. UNICEF reported that 500,000 children under the age of five died between 1991 and 1998 due to those sanctions. Kelly's "Voices in the Wilderness" worked to bring medical supplies to those beleaguered people.The music in this program is “Hiroshima Rising from the Abyss" performed by the Toshiko Akiyoshi / Lew Tabackin Jazz Band, featuring drummer Andy Watson.Alan Winsonbarcrawlradio@gmail.com Hosted on Acast. See acast.com/privacy for more information.

On today's episode, Andy is joined by Bill Roggio—senior fellow at the Foundation for Defense of Democracies and editor of The Long War Journal—for a wide-ranging conversation on national security, starting with the complexities of firearm ownership in the U.S. and shifting into an in-depth analysis of the global jihadist threat. They trace the evolution of groups like the Taliban and al-Qaeda, examining how these networks have resurged in the wake of the U.S. withdrawal from Afghanistan. The discussion dives into U.S. military strategy, missteps in the War on Terror, and the enduring ideological mindset of jihadist fighters. Together, they unpack what went wrong, what the media often overlooks, and why public awareness of these threats is more important than ever. Change Agents is an IRONCLAD Original Sponsors: Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ AmmoSquared Visit https://ammosquared.com/ today for a special offer and keep yourself fully stocked. With over 100,000 members and thousands of 5-star ratings, Your readiness is their mission. Learn more about your ad choices. Visit megaphone.fm/adchoices

Agile in Construction: The Parade of Trades—Teaching Flow in Construction, With Luca Cotta Ramusino Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Luca learned the hard way that you can't just parachute consultants into construction sites and expect Lean methods to stick. His change strategy focuses on getting buy-in from crews by showing them "what's in it for them." He starts with exercises that provide insight into how Lean ideas apply to their specific jobs, like the "Parade of Trades" simulation that demonstrates how one crew moving at twice the speed still gets stuck behind slower crews ahead. This reveals that predictability of progress matters more than speed of progress. Once teams become familiar with these concepts, Luca transitions from directive teaching to facilitating meetings and conversations, moving into the background to help teams become more sustainable in their Lean practices. In this segment, Luca refers to the movie Karate Kid from 1984, and to Theory of Constraints. Self-reflection Question: How do you ensure that change initiatives show clear value to the people who must actually implement them? [The Scrum Master Toolbox Podcast Recommends]

Stuart Tipples: Beyond Hierarchy—Influencing Agile Adoption Through Setting the Example and Community Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Stuart explores the challenging aspect of leading change as a Scrum Master without hierarchical authority. He shares his experience as a chapter lead where he built a community of practice and recruited new Scrum Masters to become change agents. The breakthrough came when he convinced director-level leaders to run their own quarterly retrospectives, creating a powerful example for teams throughout the organization. Stuart emphasizes that change spreads organically - when you change your team, it becomes contagious. His approach involved showing up daily as a change agent, understanding the difference between sponsors and change agents, and initially facilitating leadership retrospectives to demonstrate proper technique. Self-reflection Question: How can you leverage community building and lead by example to create lasting organizational change without relying on formal authority? [Scrum Master Toolbox Podcast Recommends]

On today's episode, Andy sits down with Brandon Fugal, chairman of Colliers International in Utah and owner of Skinwalker Ranch. They discuss his transition from real estate to leading scientific investigations at the ranch, the site's unusual history, its former owner Robert Bigelow, and the ongoing research into unexplained phenomena. The conversation also covers government secrecy around UFOs and the broader implications for science and society. Change Agents is an IRONCLAD Original Sponsors: Firecracker FarmUse code IRONCLAD to get 15% off your first order at https://firecracker.farm/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Joel Bancroft-Connors: The 90-Day Rule—Building Trust Before Disrupting the Status Quo Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Joel shares his first experience as a CSM at a traditional hard drive manufacturing company, where he learned the art of patient change management. Tasked with bridging the gap between a rigid mothership company and their agile startup division, Joel discovered the power of focusing on principles rather than processes. For six months, he concentrated on creating transparency and shifting focus from status reporting to "getting to done" without ever mentioning Scrum or Agile.  His approach followed what he calls the 90-day rule: "In the first 90 days - do no harm, but then have a plan to do something." By listening first and building trust, Joel helped the team deliver a product in just three months. He emphasizes the importance of making people feel valued and using "future perfect thinking" to envision desired outcomes before introducing change. In this episode we refer to Luke Hohmann's Innovation Games, the website and resource Manager-Tools.com, and Daniel Pink's book Drive. Self-reflection Question: Are you rushing to implement changes, or are you taking time to build trust and understand the current state before introducing new practices? [Scrum Master Toolbox Podcast Recommends]

In this episode of Elevate Care, host Kerry Perez speaks with Ben Harber, Vice President of Interim Solutions at B.E. Smith, about the critical role of interim leadership in healthcare. They discuss the unique challenges and opportunities that arise during leadership transitions, the importance of finding the right fit for interim leaders, and how these leaders can drive transformational change within organizations. Ben shares insights on the appeal of interim leadership careers and emphasizes the need for healthcare systems to view interim leaders as valuable assets rather than mere vacancy fillers. The conversation concludes with a focus on maximizing ROI through effective interim leadership.Chapters00:00 Introduction to Interim Leadership03:09 The Importance of Interim Leadership in Healthcare06:09 Finding the Right Fit for Interim Leaders09:10 The Appeal of Interim Leadership Careers12:12 Maximizing ROI with Interim Leaders15:00 Conclusion and Key Takeaways  About BenBen Harber leads the Interim Leadership organization for B.E. Smith Leadership Solutions. As an accomplished healthcare executive, he brings years of progressive operational leadership experience to his role. Ben provides strategic vision, leadership, and direction to B.E. Smith Leadership Solutions and is widely regarded by clients and candidates as one of the most respected leaders in the industry. With nine years at B.E. Smith, he has consistently delivered increased value and improved efficiencies for client partner organizations.Ben is recognized as an expert in multi-site healthcare operations, large medical group management, ACO operations, product management, large-scale revenue operations, reinsurance, and health plan provider contracting. As a turnaround operations leader, he has provided insight and expertise across more than 8,000 engagements during his tenure at B.E. Smith.Before joining B.E. Smith, Ben spent nearly a decade at DaVita, where he achieved significant success. His accomplishments included reorganizing and turning around DaVita's revenue operations, setting records in managing the peritoneal dialysis product line, and developing the framework for the first renal-focused ACO. His passion for early identification of end-stage renal disease led him to create the globally recognized website, KidneySmart.org.Prior to DaVita, Ben spent seven years at GE Capital's healthcare reinsurance division, where he developed a managed care network to assist reinsurance customers with catastrophic and first-dollar risk. During his time at GE, he launched Net Promoter Score surveying for a $10 billion unit and served as an expert in sales force effectiveness, purchase likelihood, and customer loyalty.Ben holds a Bachelor of Administration in Finance and a Master of Business Administration from Rockhurst University in Kansas City, Missouri. He also earned Six Sigma Black Belt and Lean certifications from GE Capital. Active in his community, Ben serves on several civic boards. Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

Change is inevitable in business, which is why change management is a key skill set for admins and EAs to master. In this episode, we discuss the change curve, emotional regulation, and the importance of building relationships to implement change initiatives. Recorded at EA Ignite Fall 2024 and produced by the American Society of Administrative Professionals - ASAP. Learn more and submit a listener question at asaporg.com/podcast.

Making changes in our own lives is hard enough. It's even more challenging when we need to lead our teams or organizations to do it. That's why I invited Dan Heath back to the podcast. Dan is the #1 New York Times bestselling author of Made to Stick, Switch, and The Power of Moments. This time he's here to talk about his latest book, Reset: How to Change What's Not Working. Dan shares powerful stories of leaders who've helped their teams and organizations make high-impact changes. He discusses the tools they used and leverage points they prioritized. This book takes change management to a whole other level.   Related Links What's the Goal of the Goal? Dan Heath on Innovative Problem Solving (interview) Dan Heath on Creating Moments that Matter (interview) The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.

On today's episode, Andy sits down with former CIA officer John Kiriakou to discuss his path into the Agency, the unconventional recruitment process, and his firsthand experience with enhanced interrogation and rendition operations. Kiriakou shares the moral and ethical dilemmas he faced, what ultimately led him to speak out, and the personal consequences of becoming a whistleblower. The conversation also explores the political environment during the Bush administration, the evolution of U.S. counterterrorism strategies after 9/11, and Kiriakou's perspective on the current crisis in Gaza and the broader implications of American foreign policy. Change Agents is an IRONCLAD Original Sponsors: Firecracker FarmUse code IRONCLAD to get 15% off your first order at https://firecracker.farm/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Change Agents, journalist Iona Craig shares her experience reporting from Yemen, one of the world's most complex and dangerous conflict zones. With over a decade covering the Middle East, Iona offers firsthand insight into the origins and dynamics of the Houthi movement, the challenges of war reporting, and the impact of U.S. involvement in the conflict. She discusses the cultural and political nuances often overlooked in international coverage and advocates for locally led solutions rather than foreign military intervention. Change Agents is an IRONCLAD Original  Firecracker FarmUse code IRONCLAD to get 15% off your first order at https://firecracker.farm/ Learn more about your ad choices. Visit megaphone.fm/adchoices

On today's episode, Andy welcomes back investigative journalist Nick Bryant to examine the government's refusal to release key information in the Jeffrey Epstein case. They discuss the broader implications of sealed files, political blackmail, and institutional silence, as well as the media's selective coverage of the story. Bryant highlights the alarming scale of trafficking in the United States and shares the story of Virginia Giuffre, one of Epstein's most well-known victims. Today, he serves as the Director of the organization Epstein Justice, which seeks justice for the victims of Jeffrey Epstein and advocates for systemic reform and transparency. Change Agents is an IRONCLAD Original Sponsors:  Firecracker Farm Use code IRONCLAD to get 15% off your first order at https://firecracker.farm/ Learn more about your ad choices. Visit megaphone.fm/adchoices

On today's episode, Andy sits down with retired Green Beret and former Lieutenant Colonel Scott Mann, who served over 20 years in Army Special Forces conducting missions across Afghanistan, Iraq, and Latin America. After retiring, Scott founded The Hero's Journey and became a leading advocate for veterans' transition through storytelling. He and Andy discuss the origins of Operation Pineapple Express, a grassroots effort led by veterans to evacuate Afghan allies when official channels failed. They explore the lasting effects of trauma, the challenges of reintegration, and why veterans are often forced to lead long after their service ends. Change Agents is an IRONCLAD Original  Sponsors: Firecracker FarmUse code IRONCLAD to get 15% off your first order at https://firecracker.farm/ Learn more about your ad choices. Visit megaphone.fm/adchoices

A Note from James:Oh my gosh. This guy was thrown in jail for 65 years—and he deserved it. You'll hear about his crimes and misdemeanors. He started as a superstar quarterback, high school and college hero turned meth addict, and eventually became a hardcore RICO gang criminal. Sentenced to essentially life in prison, Damon's story is genuinely one of the most inspirational I've heard. He's got a bunch of books out—his latest, Six Dimes and a Nickel: Life Lessons to Empower Change, just came out and refers to the 65-year sentence he received. You need to read this book, which follows his memoir The Change Agent and The Coffee Bean, teaching a simple yet profound lesson about creating positive change. I could have talked to Damon forever about jail, prison fights, criminal life, meth addiction, and most importantly, the transformation that changed everything. By the way, this conversation will change your life, too—I really took a lot from his insights.Episode Description:Damon West was handed a 65-year prison sentence, effectively life behind bars, after spiraling from a promising college quarterback into meth addiction and becoming the leader of a burglary ring. This episode covers the dramatic highs and devastating lows of his journey, from his arrest and brutal introduction to prison violence to his profound transformation inspired by the "coffee bean" metaphor. James and Damon discuss deeply personal stories about addiction, identity, and redemption, offering listeners unique perspectives on overcoming profound adversity and using pain as a catalyst for extraordinary personal growth.What You'll Learn:How identity can become an addiction, and strategies to rebuild after losing itThe "coffee bean" metaphor and how it can help you transform difficult situations into opportunitiesSpecific ways Damon earned respect and survived brutal prison conditions without joining a gangPractical insights from the 12-step recovery program applicable to anyone facing challenging circumstancesHow forgiveness and accountability can become powerful tools for personal changeTimestamped Chapters:[00:00] Introduction to Damon's Story[01:27] Damon's Early Life and Downfall[02:40] Life of Crime and Addiction[17:02] The Arrest and Trial[29:06] The Verdict: 65 Years in Prison[30:25] A Mother's Ultimatum[31:06] Advice from Muhammad[32:19] Surviving Prison Fights[39:33] The Coffee Bean Story[41:38] First Day in Maximum Security[49:00] Earning Respect on the Rec Yard[51:08] Spiritual Awakening and Self-Improvement[55:38] Understanding the Eighth and Ninth Steps[56:31] Living Amends: A Path to Redemption[58:49] The Impact of Crime and Seeking Forgiveness[1:03:56] The Power of Forgiveness[1:10:29] Lessons from Prison: Servant Leadership and Community[1:15:41] The Journey to Freedom and Beyond[1:18:02] The Coffee Bean Message: From Prison to Global Impact[1:24:54] Final Thoughts and ReflectionsAdditional Resources:Six Dimes and a Nickel: Life Lessons to Empower Change by Damon WestThe Change Agent: How a Former College QB Sentenced to Life Transformed His World by Damon WestThe Coffee Bean: A Simple Lesson to Create Positive Change by Damon West and Jon GordonAlcoholics Anonymous: 12-Step Recovery ProgramSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.