The Business of Cleaning

In this month's episode of The Business of Cleaning, we sit down with Sharon Cowan, CBSE, owner of Cleaning Business Consulting Group to discuss the steps you need to follow to sell your commercial cleaning company. Sharon is a seasoned entrepreneur, educator, and consultant with over 30 years of experience in the residential and commercial cleaning industry. As Chairman and President of Cleaning Business Consulting Group, she provides personalized coaching and strategic guidance to help individuals launch or grow profitable cleaning businesses. Sharon is widely recognized as an industry expert, combining her background in corporate leadership, marketing, operations, and business development to deliver results-oriented support.

Rob Anspach, a marketing consultant and former carpet cleaning business owner, shares his journey from entrepreneurship to media. He discusses innovative marketing strategies that increased his average sale from $75 to over $500. Rob shares SEO, email marketing, and social media strategies designed to help commercial cleaning professionals attract more clients and stand out in a competitive market.

In this month's episode of The Business of Cleaning we talk with Nate Lucht, owner of Spotless Enterprise Corp, who shares his journey from various unfulfilling jobs to founding a successful cleaning business. Nate highlights the significance of employee relationships, retaining 90% of his employees, and the importance of mindset, systems, and documentation. Nate's philosophy centers on serving employees and clients, fostering a supportive and growth-oriented culture, and overcoming challenges through continuous learning and adaptation.

Kendal St Louis, CEO of Ladnek, shares his journey from construction work to a successful commercial cleaning business owner in Trinidad and Tobago. Starting with a side hustle selling snacks, he transitioned to cleaning, growing from a solo entrepreneur to managing over 200 employees. Kendall explores the role of social media, particularly TikTok, has played in helping him build brand awareness and attracting new clients.

Dr. Ian Charlery, owner of A One Cleaning Services in the Cayman Islands, discusses his leadership journey, emphasizing empathy, accountability, and innovation. He transitioned to the cleaning industry after years of working as a police officer. Dr. Charlery highlights the importance of clear communication, continuous training, and employee support. He also shares his experience representing the Cayman Islands in the FIA Motorsport Games and his vision for industry growth and employee well-being.

As 2024 comes to a close, we want to take a moment to express our gratitude to our incredible BOC community. Join us in celebrating our top conversations of the year with our 'best of' episode. Stay tuned for more amazing content in 2025.

Wendy Dietzler, Senior Director of Events & Education for Trade Press Incorporated, emphasizes the importance of Building Service Contractors attending the Clean Buildings Conference on Tuesday, March 25th, and Wednesday, March 26th, in Baltimore, Maryland. The Clean Buildings Conference (CBC) and NFMT events unite building service contractors, in-house cleaning professionals, and facility managers, offering valuable networking and educational opportunities. Key topics include staffing challenges, recruitment, retention, and the need to support and celebrate workers. Additionally, industry experts will explore the growing impact of AI, automation, and technology, addressing both the opportunities and uncertainties they bring to the cleaning industry.

Bill Dunn spent decades in the wine and spirits business where he successfully recruited, hired, trained, and mentored future leaders. But his goal was to one day own his own company. Approaching his 50's he took a gamble by pulling all his resources together and purchasing CNS Cleaning in 2021. CNS Cleaning now has over 1,000 monthly accounts and has tripled revenue since acquisition. Dunn emphasizes the importance of employee care, continuous improvement, and strategic marketing in growing a business.

Ed Nichols, President of The ISSA Show North America discusses why this show is the premier trade show for the commercial cleaning industry, attracting over 600 exhibitors from 23 countries and nearly 13,000 professionals annually. This event acts as an industry barometer, displaying the latest products, innovations, and educational opportunities, and consistently aims to exceed expectations for both attendees and exhibitors. Networking and in-person connections are a central focus, with curated experiences tailored to various segments within the industry. The educational program has been significantly expanded this year, offering over 170 sessions covering a wide range of relevant topics for extensive learning opportunities. First-time attendees are encouraged to prepare thoroughly by registering early, downloading the mobile app, and utilizing available resources to optimize their time and maximize return on investment.

Matt and Greg Stowe have been with Octoclean since 1989 when their parents founded the business. They spent early mornings and late nights mastering the trade. Today, they oversee more than 60 franchise owners delivering services across Southern California and Arizona. Matt and Greg currently reside in Riverside, California.

Daryl Hicks, an expert in infection prevention and control, discusses the importance of thorough cleaning and disinfection, especially during flu and COVID-19 seasons. He is nationally recognized as a subject matter expert in infection prevention and control as it relates to cleaning. He has written and published numerous articles in professional and healthcare related journals as part of his commitment to providing a cleaner, safer, and healthier indoor environment. Hicks is the owner/principal of Safe, Clean and Disinfected.  His enterprise specializes in B2B consulting, webinar presentations, seminars and facility consulting services related to cleaning and disinfection.

Jeff Carmon brings in millions of dollars in new business each year to Frantz Building Services. He also serves as a commercial cleaning industry consultant. He's found that in order to achieve long lasting customers you have to develop customer loyalty. Jeff resides in Owensboro, Kentucky with his wife.

In 2002, Chris Mondragon immigrated to the United States from Mexico, seeking to earn money for his family and his college education. Recognizing the necessity of becoming a resident to access better opportunities, Chris undertook various jobs, including working as a chef, construction worker, car salesman, and ultimately, entering the cleaning industry. Despite facing numerous challenges, Chris has successfully built a cleaning company that now generates over $7 million in annual revenue.

Since 1971, Dave Thompson has been a part of the commercial cleaning industry. Over his 50+ year career, he has witnessed numerous changes and advancements. Starting as a frontline worker, he moved into sales and eventually found his calling as a professional educator, operating the Academy of Cleaning Excellence.

In 2016, Illissa Figueroa and Ana Chicas McNamara decided to start their own cleaning business despite only knowing each other for six months. Join us as we look at their journey in the cleaning industry, from humbling beginnings to industry success.

Jason Davis found himself trapped in the monotonous routine of his dream job in banking, enduring the daily grind of 9:00 am to 5:00 pm. The toll of this predictable work schedule eventually convinced him that it wasn't the right path for him. One day, on impulse, he walked away from his banking career without a plan. Encouraged by his wife, he connected with the cleaners at her workplace, which sparked the idea of starting Forte Commercial Cleaning in Salt Lake City, Utah. Recently, Jason and Forte Commercial Cleaning gained national attention for their initiative in offering job opportunities to homeless individuals. Jason attributes the philosophy of "The Go-Giver" to his company's philosophy of inclusivity, providing employment opportunities to those in need. He takes pride in providing fresh starts for people and helping them to develop their skills to enhance their career paths. Since 2019, Forte Commercial Cleaning has held the cleaning contract for the Delta Center, home of the Utah Jazz. Every night, over 100 people gather to clean the entire arena within four to five hours. What sets Forte apart from competitors is their commitment to same-day payment, a promise they always fulfill. Jason believes that consistent attention to detail, even in seemingly small matters, fosters a loyal and dedicated workforce.

In the mid-1980s, Don Aslett made a pivotal stop at the Edison Museum en route to a Boy Scout jamboree, where he conceived the vision of establishing a museum dedicated to cleanliness. He envisioned a space that would pay homage to the past, present, and future of the cleaning industry, with a particular emphasis on showcasing classic equipment. This idea began to take shape when Don acquired 250 premium pre-electric vacuums in 2006. Finally, almost 30 years later, in 2011, his dream materialized with the opening of The Museum of Clean in Pocatello, Idaho. The museum draws both local and national tourists eager to explore its 74,000 square foot (occupying one city block) complex, offering excitement, education, and inspiration for the entire family. #businessofcleaning #janitorialmanager

Joel Craddock's first experience in the commercial cleaning industry came from his church, where he made $0.25 an hour. The job taught him hard work and responsibility from a young age. If he woke up, he knew that his job expected him to be at work. While in college, Joel worked his way up to an operations manager position for one of the biggest commercial cleaning companies in the Rochester, New York area. In this role he had hundreds of employees reporting to him at just 23 years old. While it was intimidating and a steep learning curve, he accepted the challenge. This opportunity forced him outside of his comfort zone and prepared him for his future as a business owner in the commercial cleaning industry. Joel dedicated himself to cleaning for health as a business owner when a doctor told him that he had more chemicals in his body than an embalmed person. When he first started in the industry, no one used personal protective equipment. Because of this, he has long-term lung, hand, and feet damage. He knew when he started Doc's Facilities Solutions, he needed to focus on protecting his employees and his clients. His clients realized cleaning for health was working when their employees were taking fewer PTO days and carrying over time to the next year.

In 2001, Steven Harper made the decision to leave the corporate world after working for several fortune 500 companies. He chose to start his own commercial cleaning company, Spectrum Building Services of America. His goal was to build a company where he could leave his mark, instill his core values, and achieve personal and professional balance. While working in the corporate world, he endured 60 to 70-hour work weeks and did not take a vacation for 10 years. He realized that to achieve his goals, he needed to grow not only as a leader but also by acquiring new customers and providing career opportunities for employees. Recognizing that flexibility was crucial, he understood that he had to spend his time working on the business, not just in the business. Steven credits his employees, continual growth as a leader, and flexibility for the company's continual growth. In 2023, he realized they needed to spend time focusing on their branding effort. The epiphany he had was understanding his company's “why.” His realization was that companies don't buy from customers because they do a good job; they buy from them because they buy into why they're doing what they're doing. They bought into their “why.” From this, his company was able to create their mission. One of the biggest takeaways was being able to attract the right customers through digital marketing and account-based marketing. But most importantly, they want to align themselves with companies that share their values. The mission they came up with is to be “caretakers and stewards, restoring and enriching spaces so businesses can thrive.”

As 2023 comes to a close, we want to take a moment to express our gratitude to our incredible BOC community. Join us in celebrating our top conversations of the year with our 'best of' episode. Stay tuned for more amazing content in 2024.

Mark's industry expertise is unique. He provides an in-depth breakdown of cross-selling and upselling in this episode, discussing how cleaners can better serve their customers. He stated that "people don't realize they're leaving money on the table with current customers." He dives into scaling a business and emphasizes the importance of having a developed plan before considering scaling. In fact, according to Mark, premature scaling and organization is why 74% of startups fail. To succeed, Mark points out the significance of surrounding yourself with experts in other areas once your operation, allowing you to acquire new skills. Aditionally, Mark recently launched a podcast called Polishing Profits with industry experts.

Over the past three years, sales approaches have witnessed a profound transformation, catalyzed primarily by the seismic impact of the 2020 pandemic. In this evolving landscape, MJ Mrga, Manager of Business Development for GDI Services, underscores the paramount importance of adaptability. The ability to be an empathetic listener and thoroughly comprehend customer needs has assumed heightened significance in virtual interactions. MJ imparts invaluable insights into achieving success by honing these critical skills and meticulously attending to the details in every client interaction.

Like numerous businesses, Imperial Cleaners faced setbacks during the pandemic, particularly in staffing qualified candidates. With a population exceeding one million in Nova Scotia, the company needed to expand its horizons beyond provincial borders to locate and hire the right individuals. This expansion introduced challenges related to longer commutes and transportation logistics. However, Imperial Cleaning didn't allow these hurdles to impede its progress. Instead, the company embraced the difficulties by adopting innovative solutions. Collaborating with a recruitment agency, they addressed their staffing needs with determination. Beyond this, Imperial harnessed the power of social media, leveraging platforms such as Facebook and Twitter to reach and engage potential candidates effectively.

Training is crucial for a successful cleaning operation. This month, Brant Insero, ISSA's Sr. Director of Global Education, discusses training trends and increased company investment in training programs. He also highlights how public perception has improved, leading to greater respect for industry workers.

When Ken Carfagno entered the cleaning industry in 2005, he had $160,000 in debt. Listen as Ken discusses how he remained determined to eliminate this staggering debt. Despite finding success with his business, Ken was working 70-hour work weeks and missing important family events. This is when he developed a plan to create the lifestyle he deserved, allowing him to work less and spend more time with his family.

In this edition, Scott Prather, Senior Regional Manager for BETCO Corporation unveils their groundbreaking product EnviroZyme Probiotic Solutions products. A probiotic that lasts 21 days on surfaces and is environmentally friendly. Scott guides us through the research and development of the cleaning product at their world headquarters in Bowling Green, Ohio. He also discusses how he's witnessed sales and businesses grow and develop during his 33-year career. 

In this episode, Edwin Eaton shares his strategies to building a positive company culture that leads to employee retention. Instead of promoting customer reviews, he promotes his employees on the company's social media and sells his customers on his employees. This has created a family atmosphere between their customers and employees. Learn more about our show here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/

In this month's episode, Valerie Reyher introduces us to The Kennedy Collective and how they provide an all-inclusive approach to employment opportunities in the Commercial Cleaning Industry. Valerie Reyher started with The Kennedy Collective 28 years ago as a college graduate and has worked up in the company to her current position as VP of Workforce Development and Social Enterprise. Being able to help people achieve their goals and dreams every single day is a factor in why Valerie has stayed with the company all these years. Learn more about our show here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/

In this month's episode, we caught up with the Founder and President of Janitorial Manager, Archie Heinl. During the episode, we discuss the founding of Janitorial Manager and the many solutions JM provides to elevate cleaning organizations across the globe. Learn more about Archie: https://www.linkedin.com/in/aheinl Learn more about Janitorial Manager: ⁠https://www.janitorialmanager.com/ Podcast landing page: ⁠https://www.janitorialmanager.com/the-business-of-cleaning-podcast/

To kick off the year, host Halie Morris sat down with the Owner of Payroll Select, Mark Miller, to talk about the dos and don'ts of payroll you should be considering for your commercial cleaning business. Learn more about Mark: https://www.linkedin.com/in/mark-miller-81269251/ Learn more about Payroll Select: https://www.payrollselectservices.com/ Episode blog, video, and transcript: https://www.janitorialmanager.com/blog/the-ins-and-outs-of-payroll/ Podcast landing page: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/

In this BoC podcast episode, Podcast Coordinator, Halie Morris, speaks with Jared Loar, an account manager for Janitorial Manager, regarding the effects of implementing change in the janitorial workplace. Jared is right on the front line when it comes to helping onboard new customers to Janitorial Manager's software. While onboarding, he hears what sort of feedback business owners in the cleaning industry are receiving (the good, the bad and the ugly) when they decide to implement a major change, such as new software, without first going through the proper channels of involving their entire team in the decision-making process. Read our blog: COMING SOON Find us on your favorite platform: https://anchor.fm/business-of-cleaning Learn more about the show: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/

Mike Sawchuk, from Sawchuk Consulting, goes into detail about the effects of leadership on employee retention. Host: Halie Morris | Guest: Mike Sawchuk A cleaning business will never succeed without strong leadership and an employee will never stay with a company that lacks the leadership to provide proper support and a clear mission to follow. One without the other is destined for failure. Blog post: https://www.janitorialmanager.com/blog/why-leadership-is-actually-the-key-to-employee-retention/ Learn more about our show: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/ BoC Instagram: https://www.instagram.com/boc_podcast/

Not talked about enough with business strategy is how you maintain data and cyber security, but it's no less important than your sales, marketing, and services. What steps are you taking to make sure your business is safe? We sat down with Oliver Greive, an Experience Designer I - Research and Strategy for UPMC Health Plan. His experience spans from linguistics to human-computer interaction. Oliver helped us look at cyber security from the end user perspective and offer insight on easily implementable changes we make to increase the safe keeping of important data. Learn more about our show: https://bit.ly/3tXRdAz Have questions or are interested in working with our show? Email us at marketing@doubleasolutions.net.

The difficulties of managing employee retention have only been highlighted more in the last few years as tolerance for undesirable work climates drops and employees demand more competitive compensation. Follow our conversation with Ben Walker on the Business of Cleaning podcast as we discuss the root causes of high turnover and how to combat them. Ben has been an educator, consultant, writer, and public speaker within the jan-san industry for nearly 20 years. As a writer, Ben is a columnist for Facility Cleaning Decisions magazine where he shares his observations and insights about issues facing professional cleaning operations. Additionally, he is a blogger and key opinion leader for CloroxPro. Learn more about our show here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/

In order to land new contracts, marketing is vital for the success and growth of your business. It establishes a presence among your target customer base and allows you to create brand authority, both of which are necessary for the longevity of your operations. Stacy Tennyson is one of our sales experts at Janitorial Manager, with a strong background in marketing, SEO, and business growth. We brought Stacy on because one of the first conversations she has with newer business leaders is how to get started with their marketing. Stacy has owned her own cleaning business and is a rising voice in the jan-san space. We found her episode on the Business of Cleaning March ‘22 episode to be insightful and helpful. If you'd love to get in touch with Stacy to learn about growing your cleaning operations, you can connect to her on LinkedIn or reach out to her at stacy@jantitorialmanager.com. Episode Blog Post: https://bit.ly/3v0zDyt Learn more about the show: https://bit.ly/3tXRdAz Questions and guest inquiries go to Marketing@DoubleASolutions.net.

It's not easy to set yourself apart in the cleaning industry, validate the pricing of your services, and maintain a high standard of clean. We sat down with Mark Warner on the latest Business of Cleaning episode to talk about ways you can. Mark Warner is the National Sales Manager for the Bullen Companies in Folcroft, Pennsylvania, and has served as the Education Manager for ISSA's Cleaning Management Institute. Mark's responsibilities have included running training seminars throughout the country and further developing the Certified Custodial Technician programs. As an industry professional for over 30 years, a past member of the ISSA Board of Directors, and a CIMS Certified Expert, Mark is the expert to talk to about education, training, and certification in the Jan-San industry. Learn more about the episode: https://bit.ly/3sHGhZj Learn more about the show: https://bit.ly/3tXRdAz If you have questions or are interested in being a guest, email us at Marketing@DoubleASolutions.net.

An opportunity sits in front of you and there is no price, but your time and commitment for claiming it. LinkedIn is a free resource and Justin Clark sat down to talk about how it helps leaders take their cleaning operations to the next level. Justin Clark is the VP of Sales at Kelsan, one of the first Jan-San distributors in East Tennessee and based out of Knoxville. Kelsan is one of the largest distributors for its region and boasts maintaining healthy and mutually-beneficial customer relationships. Justin himself is a rising star on LinkedIn, despite all of his protests. While he may not have the largest follower count, he does have an impressive amount of engagement on the platform and has truly turned it into a relationship builder. More About the Episode: https://bit.ly/3GEDdTJ More About the Podcast: https://bit.ly/3tXRdAz Follow Us on Instagram: https://www.instagram.com/boc_podcast/ Submit any questions, ideas, or guest requests to us via Marketing@DoubleASolutions.net.

Here's a quick look back at ISSA Show North America 2021 as experienced by the JM team. Archie Heinl is the President of Janitorial Manager and has been working in the software-as-a-service space for many years. Through long years of dedication and a willingness to work with customers to find a solution, he's developed a great reputation as a reliable and compassionate leader. Janitorial Manager is a robust software solution built specifically for the cleaning industry to help streamline and more efficiently manage operations. It's also customizable to your needs and you only pay for what you need. You will then work closely with our account managers and customer success teams to get the system up and running smoothly throughout your business. Read the blog post/Access the transcript: https://bit.ly/3FxTn0F Learn more about the podcast: https://bit.ly/3tXRdAz Questions and guest inquiries can be sent to marketing@doubleasolutions.net.

From difficulties with staffing to the desire to improve company culture, good employee retention is a must, but how do you make yours the best it can be? I sat down with Terell Weg to find out. Terell Weg is the CEO of MSNW Group, based out of Washington. She's worked within the industry and her family's business from a young age, starting from the bottom and working her way up through hard work and determination. MSNW Group is a great example of how powerful cultivating a positive culture and support structure for team members can be. Over the years they have successfully grown their reach to encompass much of the tri-state area. In my conversation with Terell, we go over the history of MSNW Group, how she's grown as a leader, and how they have managed to connect to their employees and build a desirable work culture. Read More: https://bit.ly/3C1J8yV Podcast landing page: https://bit.ly/3tXRdAz Have any questions or curious about filling a guest spot for 2022? Email us at Marketing@DoubleASolutions.net.

Whether you're new to the industry or just starting out you've likely at least heard purchasing groups mentioned. We sat down with one such group to give you an idea of why you might want to join. This month's episode is fortunate to feature three members from the NSA (National Service Alliance) team. The conversation is led by NSA President, Michael Conrad, with input from Debbie Wakefield, the Director of Member Services, and Ryan LeMire, the Director of Business Development. Michael has been in the industry for 30 years, primarily working in the supplier and distribution space. He's also served in a variety of leadership positions, becoming a reliable and trustworthy expert in supply chain management. Debbie has been with NSA for about 13 years and prior to that, she owned her own cleaning business. Ryan, himself, has been with the team for two years and he works specifically to bring on new members. Read More about this Episode: https://bit.ly/3FY8b9f Podcast Website: https://bit.ly/3tXRdAz Questions or interested in joining us as a guest? Email us at Marketing@DoubleASolutions.net.

When it comes to communicating the latest processes, keeping up to date with the news, and maintaining open lines of communication, CleanLink.com knows what they're doing. So we sat down with Editor-in-Chief, Corinne Zudonyi, to talk about how you can do the same for your cleaning business. Corinne Zudonyi is the Editor-in-Chief of CleanLink.com, Contracting Profits magazine, Facility Cleaning Decisions magazine, and Sanitary Maintenance magazine. She has nearly two decades of experience in the jan/san industry. Through their various media outlets, they reach 190,000 jan/san distributors, building service contractors, and in-house facility cleaning executives. Read More on this Episode: https://bit.ly/39rnsjM Podcast website: https://bit.ly/3tXRdAz Have questions or think you would make a good guest? Email us at Marketing@DoubleASolutions.net.

Between high standards and the difficulties caused by the pandemic, cleaning companies have had to learn the true meaning of change. We sat down with the University of Toledo's custodial team to talk about how they're working hard to meet new expectations and do the right thing for their frontline workers. Maggie Garcia, the Director of Central Services at the University of Toledo, and Candace Huner, a Custodial Manager in charge of quality assurance at UT, joined us to talk about their process improvement efforts on Campus. Central Services at the University include custodial, pest, waste, motor vehicles, work control, and key control for the main campus. Custodial, in particular, encompasses all academic and residential life buildings on the main campus, cleaning and disinfecting, in total, over 3 million square feet. Read More: https://bit.ly/3k0w0Da Podcast Landing Page: https://bit.ly/3tXRdAz Have questions or think you would make a good guest for the show? Email us at Marketing@DoubleASolutions.net.

Have you thought about how your culture impacts your business's success? More than likely you've heard many people stress culture and you've probably even done so yourself, but what are you really doing to ensure that you have a positive impact on that culture? Jenean Perelstein is a sociocultural anthropologist and business strategist. She has studied behavior change across many different cultures and implemented change strategies that have been the turning point for many cleaning companies. Jenean is the CEO of Alchemie Academy, where she provides culture and strategy consultation. She also works closely with Cleaning Management Concepts, a consulting and systems integration company for the commercial cleaning industry. Jenean has been kind enough to provide an additional resource for our listeners and readers called 10 Productivity Traps. Read More: https://bit.ly/3BqiBwi Podcast website: https://bit.ly/3tXRdAz Questions or think you'd be a good guest for the show? Email us at marketing@doubleasolutions.net.

If you're not putting much thought into your cleaning solutions, you should be. The truth is that your employees and customers care and a good choice can make a big difference in the quality of job you provide. Dan Schmidt is co-founder of Ageless Global, the company that created the EZ Safer Surface Cleaner and Zac Miner is their VP of Sales. The reason they created their product is that they wanted a cleaner that was safer to use, but still effective. The EZ Safer Surface cleaner is a product they had tested by an independent third party against the Sars-COV-2 pathogen directly and is FDA approved for surfaces with indirect and direct food contact. It's actually a stabilized oxygenated water created to clean and disinfect. Their team has provided a great opportunity for our listeners and offers a 50 percent off coupon when you try the cleaner for yourself. Just use “50OFF” at checkout. Link to Blog Post & Transcription: https://bit.ly/3zlVMIS Podcast website: https://bit.ly/3tXRdAz Do you have questions or are you interested in joining us as a guest? Email us at Marketing@DoubleASolutions.net.

Welcome to the new schedule of the Business of Cleaning podcast! It can be hard to find qualified applicants, but it can be even harder to keep them. If you found a valuable employee then you know that they have the potential to be hired elsewhere. The real talent comes in retaining your employees and we sat down with the perfect person to talk about doing exactly that. Jason Morris is the Executive Director of HR at Owens Community College, with 17 years of experience and a history of working for several different types of businesses. He is SHRM-CP certified and is certified as a Professional in Human Resources (PHR). We brought Jason on to talk about a large sticking point for many cleaning businesses and that is employee retention. Right now, when recruiting is harder than ever, keeping the quality employees you have is even more vital. Episode Blog Post: https://bit.ly/2RqZ7oZ Podcast website: https://bit.ly/3tXRdAz Have questions or interested in joining us as a guest? Email us at Marketing@DoubleASolutions.net.

The Business of Cleaning is a collection of great cleaning professionals that you may not have had the privilege of listening to yet and a set of topics picked to help you grow and strengthen your cleaning business. Since there's no right answer to success, we're building a tool kit filled with knowledge and expertise. Our podcast will be taking a different approach starting the month of May 2021. We will be adjusting the frequency of episode releases from once a week to once a month in order to strengthen our relationship with both our guests and our listeners. Episodes will go live early on the third Tuesday of every month. With this change comes the chance for you to ask questions of our guests and provide more input in the types of episodes we put out. We'll also be releasing preview clips in advance and offering more resources around each month's topic. Our episodes will go from being around 30 minutes long to be around an hour. Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/ If you have any questions or think that you would be a good fit as one of our guests, email us at Marketing@DoubleASolutions.net.

Embracing change as a leader is one of the true telling moments of your career. Are you using a difficult situation as an opportunity or are you floundering around for answers? Mike Derryberry is the owner and Chief Visionary Officer for Compass Cleaning Solutions. Established in 2004 Compass has consistently taken the long-term approach to growing the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal. Compass has been nominated, and selected as a finalist for the BBB Torch Award for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 Torch Award for Ethics. Mike is an eager advocate of good leadership practices and joined us for the entire month of April to talk about building great leadership in your cleaning business. Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/ Have questions or think you or someone you know would make a great guest? Email us at Marketing@DoubleASolutions.net.

A great leader understands the importance of sharing the workload and responsibility and knows the right time to let someone else's expertise take over. Mike Derryberry of Compass Cleaning Solutions tells us about his experiences. Mike Derryberry is the owner and Chief Visionary Officer for Compass Cleaning Solutions. Established in 2004 Compass has consistently taken the long-term approach to grow the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal. Compass has been nominated, and selected as a finalist for the BBB Torch Award for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 Torch Award for Ethics. Mike is an eager advocate of good leadership practices and joined us for the entire month of April to talk about building great leadership in your cleaning business. Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/ Questions about the show or interested in claiming a guest spot? Email us at Marketing@DoubleASolutions.net.

Leaders are not born, they're made. We sat down with Mike Derryberry to talk about what makes a good leader. Mike Derryberry is the owner and Chief Visionary Officer for Compass Cleaning Solutions. Established in 2004 Compass has consistently taken the long-term approach to grow the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal. Compass has been nominated, and selected as a finalist for the BBB Torch Award for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 Torch Award for Ethics. Mike is an eager advocate of good leadership practices and joined us for the entire month of April to talk about building great leadership in your cleaning business. Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/ Questions about the show or interested in being a guest? Email us at Marketing@DoubleASolutions.net.

Good leadership is paramount to good business. The first thing you have to do as a leader is to establish your purpose. Mike Derryberry is the owner and Chief Visionary Officer for Compass Cleaning Solutions. Established in 2004 Compass has consistently taken the long-term approach to growing the company based on Purpose, Values, and Mission. Their belief that culture and people precede profits and their determination to expand their services has given them a unique place in the Phoenix, Arizona market. They have consistently ranked in the top 10 for Janitorial businesses according to the Phoenix Business Journal. Compass has been nominated, and selected as a finalist for the BBB Torch Award for Ethics three times, in 2015, 2016, and again in 2020. In 2020 they were selected as the top business in their category and were given the distinction of 'winning' The 2020 Torch Award for Ethics. Mike is an eager advocate of good leadership practices and joined us for the entire month of April to talk about building great leadership in your cleaning business. Podcast website: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/ Questions about the show or interested in being a guest? Email us Marketing@DoubleASolutions.net.