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Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He's been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He's also done case studies for Standard Motor Products. Fanslow's goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow's Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE). Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at http://www.l1training.com/ (www.L1Training.com). Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith's previous episode https://remarkableresults.biz/remarkable-results-radio-podcast/e375/ (HERE) Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today's “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill's previous episodes https://remarkableresults.biz/?s=nalu (HERE.) Key Talking Points Your favorite scan tool(s) Keith Perkins Web site:  l1training.com Keith's and Matt's preferences on scan tool by platform Shops need to support their team with an investment in scan tools and subscriptions to sites to help support their use and application of them in diagnostic work and challenges Scan tools in general do not program. There is a difference between a scan tool and a diagnostic platform https://remarkableresults.biz/remarkable-results-radio-podcast/e629/ (Scan Tools Part 1) https://remarkableresults.biz/remarkable-results-radio-podcast/e669/ (Scan Tools Part 2) Thanks to Matt Fanslow, Keith Perkins and Bill Nalu for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is...

Advancing the Aftermarket. Of late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer. I recently saw a survey of shops whose sales averaged $750,000 yet their net operating profit was only 2%. That is only a $15,000 average net operating income before tax. This troubling stat begs the question: How do you continue to invest in the business and even provide a living wage for you and your team at that level of profit? 98.9% of shop owners that I asked about raising their labor rate told me that they were the one who was most affected by the change. (their hesitancy and the pressure is all unjust) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee)  

Bryan Stasch, Vice President of Product and Content Development, ATI. Bryan Stasch began in the auto industry in 1984 as a technician before becoming general manager at a national franchise store and eventually sharing ownership of three successful auto repair shops. In 2000, he joined ATI as chief instructor and became deeply involved in developing and presenting all aspects of ATI's coaching and training programs. In 2006, he became head of ATI's member fulfillment department, overseeing all ATI coaches and related administrative staff. In 2019, he took on the role of VP of Product and Content Development, an area of expertise that he excels in. Key Talking Points Four words of death – “I don't have time”. Don't have time to focus on the things that create market value. Where does the sale price derive from- The profitability of the business, the owners take home money, times a multiplier of 2 or 3, is what automotive repair shops are selling for.  N.O.P. (Bottom line and owner's salary (expensed) if not part of production) + Interest expense + Depreciation + Amortization + Toys + One Time Expenses + Discretionary N.O.P. = Owners Cash. (Average of last 3 years) Multiply times 2.5 (?) = Sale Price Get the shop ready for an exit (planned or unplanned)- considering hiring a coach during the process and transition. The coach is your insurance and holds the owner accountable. Build a model you can duplicate so someone other than the owner can run. Could your business survive 60 days without you? Train others so the business isn't dependent on the owner. Develop a second in command. Get systems and processes documented. What is goodwill? Once the sale price has been determined that number is broken down into assets and goodwill to determine who, and how much, is paying taxes. Sale price, minus assets, equal goodwill. What does walk away money look like- Selling Price (100%) Broker/attorney (10%) Debt (10%) Taxes (20%) =  Walk Away (60%) Owning property- using it as a retirement plan. Could sell the business and become the landlord for recurring retirement income. If you want to sell the property it should be two different transactions.  Get the owner ready- what's next for them? What do they need for retirement? How many years are planned for retirement? Is your family ready? What are their expectations? Get shop ready for the market: Financially-Maximize Owner's CASH (Clean P&L), Drive Sales, Gross Profits Dollars and NET Dollars, 3 Years' worth of Financial Data to PROVE IT. Operationally- Crew and Culture, Process Book/Operations Manual, Software and Equipment Thanks to Bryan Stasch for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance...

The future of the aftermarket depends on having an apprentice program at every shop in North America. The more you know and hear apprentice stories, the closer you are to start you own. Link https://remarkableresults.biz/captivate-tag/apprentice/ (HERE )to all apprentice episodes. The Panel: Garrett Geisler, Shop Foreman, Dynamic Automotive, MD Ricky Shontere, Apprentice Graduate, Technician, Dynamic Automotive, MD Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne's previous episodes https://remarkableresults.biz/?s=%22Dwayne%20Myers%22 (HERE). Key Talking Points Create the environment you desire- businesses don't run themselves, people (leaders) run businesses. You don't always get what you want, but you always get what you choose. Are you choosing to be in the weeds of business every day or do you want your business to run without you? Determine what you value and your culture will follow. Transitions in the business- be an owner, you hired employees to do a job so let them. Train them well so they can leave, but treat them so well that they don't want to. Don't micromanage. What I've learned- learn from everyone no matter what their status or level is. Everyone learns based on their experience, knowledge, and skill. Allow people to grow, owners are often the biggest obstacle. Think about the vision, cast the vision, and let your employees make the vision. lifted burdens- watch people grow from where they are to where they want to be.  Don't create more work for you as an owner, grow employees. Employees who lead- should be taught the responsibility they have of leadership no matter their position. They will continue to grow. Your business is only as strong as the weakest employee. They need to reflect your values.  Your responsibility as an owner- coachability, valuing people, mentors, communicating vision Leadershift- based on the 15 laws of growth written by John Maxwell. 15-week course for employees of businesses. Grow employees in their current roles. Owners choose who their leaders will be based on current behavior. Leadership is learned, everyone has the ability. Thanks to Garrett Geisler, Ricky Shontere, and Dwayne Myers for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It's the highest quality technical...

Advancing the Aftermarket. We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is made up of car fix hobbyists who just want to fix cars, partially true but you and I know better we are working hard to run great businesses, employ top people and keep the transportation needs of our customers safe and reliable. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee)  

Christina Modesti began her career path in retail sales, management, marketing and advertising in the totally awesome 80's. With a passion for entrepreneurship, Christina bootstrapped her way to success by becoming a pioneer in the new (and virtually uncharted) territory of eCommerce selling her handmade products around the globe. Working in many different industries since then, Christina has spent the past 13 years as the Marketing Strategist & Director for Modesti's Car Care Center helping them expand their brand both online and offline. As trends in technology come and go, Christina has always stayed on the cutting-edge of digital marketing by continuously updating and refining her skills. Now, she helps other businesses reach their full potential using today's most effective strategies in marketing and advertising. Christina brings her heart-centered work ethic, outstanding customer service skills and decades of experience to every client relationship so you can maximize your impact in the marketplace and explode the growth of your business! Key Talking Points iOS 14 changes; why it's not all gloom and doom for advertisers- disagreement over who owns the information. Opportunity when login and refresh apps - pop up screen to provide permission for “tracking.” Most people opt out but the information is still there. Every advertiser is being affected equally. Opting in allows you to see ads more relevant to your interests.  Facebook tracking- every click, video watch, and comments are all collected How FB ads complement direct mail campaigns (different audiences, direct vs indirect advertising) Magnetic Ad creative that converts- ads that don't look like ads, still personal photos with action involved, videos with motion (raw videos that are candid can capture people even more, audience can relate to it). Creates trust with customers prior to meeting in person.    COVID 19- the attitude of being essential should never be over Lead Gen strategy that works: Copy/Video that tells a story to a cold audience combined with retargeting a warm audience with a killer offer Target ideal customers - get specific on who you serve. Run campaigns to owners of certain makes/models of vehicles, people with certain interests (dog lovers, business professionals), target people's birthdays. Don't BOOST posts from your FB business page! Little to no results, no data collected, limited on your target audience. Use your ad dollars on the ads manager section.  Types of ads that work well for local businesses: Brand Awareness (provide value or information with no call to action; get to know us, meet the team, behind the scenes, customer testimonials, tip of the day). Deals/Offers (general coupon/discount, specific services/products, etc.)  DYI marketing campaigns- is it the best use of your time? Should you hire? Google ads: the modern-day yellow pages, the best use for people in the moment of need. Thanks to Christina Modesti for her contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee)

Dave Giles has been involved with the automotive, truck and transport and collision industries for over 30 years. He currently holds a Red Seal AST certification in Canada and is also certified HRAI instructor for the delivery and certification for controlled substances in several provinces as week as several other certifications and certificates in each trade involving advance vehicle technology and systems. He is often a guest speaker at several automotive conferences that involve battery electric vehicles and advance vehicle systems such as ADAS and automatous vehicles. His passion is to continue to learn and help find solutions for exciting and sustainable transportation for the future. Dave started ALL EV Canada In 2019 with his partner Jeff Farwell. Their goal was to put affordable electric vehicles on Atlantic Canada roadways. During that time they acquired Pure EV another dealer in PEI. From there they built an incredible growing business with sales and service on electric vehicles. Just recently in July 2021, Steele Auto Group bought out ALL EV adding two more dealers to the 55 family of dealers they already own. In less than a month they have opened 3 more dealer locations for ALL EV by Steele. This was all done during the pandemic of Covid-19. Key Talking Points Hedgehog concept- good at one thing and excel at it.  Made the transition to only EV's and hybrids- also sell EV's at auction and take in EV's on trade. 2 locations and 2 dealer lots. Inventory of over 60 EV's and about 15 Teslas are at 1 location. 6 bays shop for all EV repairs. Customers can shop for vehicles online.  Tesla- service and repair vehicles, purchase parts (VIN number is recorded and the customer will also get a copy of the invoice that part has been purchased for the vehicle, the customer is aware the parts have a markup. Parts are made by others, the aftermarket will get smarter on bringing parts to market. Cross-referencing will slowly start to show Tesla availability), restricted on scan tools access for diagnostics. Not as difficult as people think.  EV educators, not salespeople- more education involved with EV's with charging, range (buy as much as you can afford), how they work in winter/summer Charging- 98% EV owners have their own homes to charge. Nova Scotia power program- install charger and $250 for next two years credit on account, allows control of charge rates during the night instead of overloading the grid. Fast chargers: 350-400 chargers in NS. One Tesla supercharger with 8 stations. Level 1- outlet charger, slower charge. Level 2 charger around $1000, Level 3- DCFC (direct current fast charging, booster).   Truck towing capacity- nothing beats torc of electric motor, the truck platform for EV- bigger and stores more batteries http://Allev.ca (Website: Allev.ca) Thanks to Dave Giles for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive...

Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott's previous episodes https://remarkableresults.biz/?s=%22scott+brown%22 (HERE) Key Talking Points Culture of productivity- 5 bay shop produces 4.2 million per year.  CEO must set culture and value system- must be rigid Being grateful for everything, entitled to nothing - creates an attitude of resilience, instead of chasing productivity you're striving for achieving performance. Look beyond the numbers.  Falling into a trap- have to do everything, be strong for everyone, all “I” statements. Problem with pride- don't want to show vulnerability/weakness. Turn “I” statements to “we.” Become more concerned for the needs of others instead of yourself. Giving up control allows your team to thrive. The only barrier is you (the owner) How can you increase culture every single day? Staying late to help, recognizing hard work from someone else, going out of the way to give praise to each other. Everyone can be a leader and give back to each other.  How do you know if the culture is working? Do you love going into work every day?  Goodhart's law- “when a measure becomes a target, it ceases to be a good measure.” Who does the shop belong to? Anyone but the owner, it belongs to the clients, the team etc. Competition with yourself instead of others- everyone can still pull together  Are you living inside of a broken culture? Need permission for more than one person to make a purchase or try something new, lack of communication, budgets that cripple creativity.  Organizational debt- problem happens once but there is a creation of procedure that doesn't serve the organization   Apple TV Show: Ted Lasso   Thanks to Scott Brown for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Since 1989 TRACS has been the industry's leading shop management system. And in the last 30 years it's gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there's more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other...

Maryann Croce from https://www.smallbizvantage.com/ (SmallBusinessvantge.com). She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don't believe you need to go it alone. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns http://smallbizvantage.com/ (smallbizvantage.com). Hear Maryann in her previous episodes https://remarkableresults.biz/?s=maryann+croce (HERE). Key Talking Points Mental Toughness- being able to be flexible and adaptable when challenges happen. How are you showing up in the different roles/identities in your life? Be the best version in each role (leadership).  POP: Positive with a plan, Optimistic- look behind to see clearly in the future, learn from the lessons in the past, Practicality- reality check with resources like time, money, skillset, and people to get through challenges   Making decisions more confidently-make better and quicker decisions.  Ego- getting flustered or stressed your ego will come out. When ego gets too big there is a downside but ego is also there to protect yourself (defend yourself). Preparing for owner role- what training and knowledge did you acquire previously if any? You are responsible for the people, not the job- default is your comfort zone of fixing it yourself. Being open-minded is knowing you don't have all the answers. Work-life balance as an owner- are you working 7 days a week? Review your day/week and document what you are actually doing. Could someone else be doing your tasks and you could focus on other things on the business.  Handling customer complaints/reviews as an owner- opportunity to go back and look at it, separate yourself that customer is talking about business, not yourself. Don't become defensive and have the situation escalated. View the business as a separate entity and look at it from a different perspective. Was there a miscommunication? How was the process handled? Being afraid of change- leaving things to chance, not being in control of visions/goals. Link to Maryann Croce's POP Method https://remarkableresults.biz/download/36720/ (HERE)   Link mentioned for AAPEX Award Nominations https://aapexshow.com/serviceawards (HERE). Thanks to Maryann Croce for her contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you...

https://www.youtube.com/watch?v=Ym5tl2-TCMk&t=1184s Bruce Ronning, DR1V Group Vice President and General Manager, Americas Aftermarket   Brian Norko, SVP of Commercial Business Operations, NGKs aftermarket business  Malcolm Sissmore, Vice President, Sales, North America Independent Aftermarket, Delphi Product and Service Solutions Paul McCarthy, AASA President. Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany's Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke's University's Fuqua School of Business. Find Paul's other episodes https://remarkableresults.biz/?s=paul+mccarthy (HERE). Key Talking Points The biggest disruption in the supply chain since World War II- demand coming out of the pandemic, the reason for inflation. Not a singular problem, it's the entire system being overwhelmed. COVID restrictions with overseas ports.  Shipping issues and delays- ports backed up, just being able to get space on a truck or shipping containers. Shipping container fee for the boat is 20K. Starting to use more airfreight.  Truck issues- access and drivers Raw material shortage- chemicals, oil, microchips, steel etc.   Labor issues- working in plants and warehouses. Stimulus is keeping a lot of people at home. Labor inflation 7,000 workshops in the USA- busy as they want to be as they manage their capacity.  1 million jobs available in industry plus retirement is a double edge sword.  Nearshoring is growing- less supply risk but labor issue is still prevalent  Quality issues- competitors with the same part available are made in low-cost countries. You need customer satisfaction, the brands that you long trust for quality are still brands to trust. Top shops want the best quality parts.  Manufacturer website- Knowyourparts.com  How long will it last? How long will we see this level of demand for repair shops? This year that will have over 11% growth over last year. Next year over 5% growth. 2023 and 2024 growth slow of course, but is still above the pre-pandemic trend. Electrification- more opportunity than threat for the aftermarket, be ahead of the curve. A special thanks to Bruce Ronning, Brian Norko, Malcolm Sissmore and Paul McCarthy for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee ) This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running...

Jason Garrish and Jorge Gilligan, Revolution Motor Works, Finksburg, MD Key Talking Points Partnership agreement between Jorge and Jason- not written yet. Both came from the same dealership and wanted to open their own business.   6 years in business- currently has 5 bays and 4 techs and 2 advisors. In process of expanding with the lease of a new building for a satellite location across the street. A bigger satellite location will open the business up for domestic repairs and fleet.  Originally had the mindset that they wanted to be the ‘cheap guys' but then 2 months into opening business ATI coaches started coming in and invited them to a Saturday boot camp.   Apprentice- hired from a dealership and hired master technician as well who trains new employees and the new apprentice- natural mentor.  Technician shortage- address younger generation better. On average 50% of graduates from 2-year college that go into dealerships quit the industry. Word of mouth through their existing technicians has been helpful. They enjoy their working environment and tell other friends in the industry about it- internal referral   Goal posters- 1, 5 and 10-year goals for personal and business. Helps the owners connect with employees and see what their future aspirations are.  In process of implementing EOS Culture- growing with the right people. Realizing there needs to be a defined culture.   https://www.amazon.com/Rocket-Fuel-Essential-Combination-Business/dp/1941631150/ref=as_li_ss_il?crid=3I5YXFO19Q0OX&keywords=gino+wickman+books&qid=1549589361&sprefix=gino+wic,aps,177&sr=8-3&linkCode=li3&tag=remarkableres-20&linkId=fe841bd51fd15eb5cc4f42d574c254d6&language=en_US (Rocket Fuel Book) https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837?dchild=1&keywords=Traction&qid=1611857175&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=ff6fcec9f0fd456d0b66828bbc3349a6&language=en_US&ref_=as_li_ss_il (Traction Book) Thanks to Jason Garrish and Jorge Gilligan for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA...

https://www.youtube.com/watch?v=Y-zjdzSA3Wo&t=165s Chris Chagnon, GM and COO, Cardinal Plaza Shell, Springfield, VA Jack Curran, G & C Tire and Auto Service, since 1996 two locations, Chantilly and Manassas, VA David Huntley, GM/VP Greg's Japanese Auto, 8 Locations in Greater Seattle, WA Key Talking Points COO/General manager is a day-to-day role, the CEO is focused on the future. Implementing CEO vision. No shop is too small for a COO role CEO letting go- stepping back from the day-to-day customer-facing tasks, accepting and trust between each other with clearly defined roles and responsibilities. The CEO needs to want the business to grow and have COO role.  COO training- promote from within business who has the insights and initiative, training classes for COO, mentor, networking groups, coaching groups COO challenges- manage the CEO and them keep on track and direct reports below you COO strengths needed- Challenge COO and have different approaches without fear of being yelled at or retribution. The memory of ‘gold fish' at times-let any negativity behind. Can't be afraid to try new things. Stagnation kills businesses. Attention to detail- pay attention to the smallest things in business without being a micromanager. Adapt and make changes constantly. Continue to move employees forward with personal growth. Self-aware and constructive. Know the financials. https://www.amazon.com/Make-Noise-Away-Second-Command/dp/1936236737?dchild=1&keywords=make+the+noise+go+away&qid=1628428355&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=ba027d55c4f94d96211251a8d7bb29e4&language=en_US&ref_=as_li_ss_il (Make The Noise Go Away: The Power Of An Effective Second-In-Command )  A special thanks to Chris Chagnon, Jack Curran and David Huntley for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee ) This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/ (getshopware.com)

Kim Walker from Shop Marketing Pros is a social media expert. Kim's experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim's advice and expertise on social media is perfectly matched because she's been there and done that. She is on the Car Care Council's Women's Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim's other episodes https://remarkableresults.biz/?s=kim+walker (HERE). Shop Marketing Pros Website https://shopmarketingpros.com/ (HERE). Brian Walker was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier. Look for Brian's other episodes https://remarkableresults.biz/?s=%22Brian+walker%22 (HERE.) Key Talking Points Technician shortage- does your marketing attract technicians? Technicians that are in the industry are already working.  Marketing is attracting people- how does your shop look? What is your business culture?- show pictures/videos of training, milestones, employee gatherings etc. Did your shop get new equipment? Share a picture! Technicians want updated and efficient tools. Do you have air conditioning? How much work do you have? Do you promote events like marriage, children, anniversaries? Do you promote events like marriage, children, anniversaries? Social media/website/emails- technicians aren't following every single shop but when their friends “like, comment, and interact” with posts it will show up on their social media feed. Consider adding “A Great Place to Work” to your posts. Plant seeds even for younger children that are middle schoolers/high schoolers. Virtual field trips/host classes at the shop, “touch a tool class.”  Working with trade schools/local schools- the best technicians are often the ones that were fidgeting in grade school and couldn't ‘sit still.' Educate school counselors about the auto repair industry.  Thanks to Kim and Brian Walker for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA...

https://www.youtube.com/watch?v=NVDDtIISSeM Founders Leigh Anne Best, Mighty Auto Pro, Medina OH, and Laura Frank, Auto Repair Technology, Brook Park, OH Previous episodes for Leigh Anne Best https://remarkableresults.biz/?s=%22leigh+anne+best%22 (HERE) Previous episodes for Laura Frank https://remarkableresults.biz/?s=%22Laura+frank%22 (HERE) Key Talking Points: $1.192,034M in 10 Years.  2020, Covid Year $250K http://Brakesforbreasts.com (Brakesforbreasts.com ) Meghan Daley & Cindy Frasca, Kukui- Built website and spreads the word for brakesforbreasts.com. Kukui is offering new postcards this year and donating 10 cents per postcard. Dr. Justin Johnson, Cleveland Clinic, lead researcher for Dr. Tuhoy Team- Brakes for Breasts has supported the research team for over 10 years. 100% of the money raised goes to research. No overhead or cut for Cleveland Clinic. The aim is to prevent breast cancer with a vaccine.  Bill Long, Auto Car Clinic, Front Royal VA- A shop owner that has participated since the beginning. Give back to the community and participate. Easy and streamline the process to join. Will always be a part of the program. Work with your supplier, some shops receive up to 100% free brake pads, pass it along to customers, and take 10% of job to be donated.  Rebecca Waugh, Leads Near Me- Designed social media graphics available for download on brakesforbreasts.com- email to ask for tips for marketing rebecca@LeadsNearMe.com Stacey Diaz, Wayside Garage, Seaside CA- She has done a great job spreading the word through her 20 group and Has MANY “fun” ideas- annual T-shirt, pink paper for all invoices, goodie bags for clients to pick up, she is already pre-booking for Oct! Dr. Tuohy, Cleveland Clinic, Breast Cancer Vaccine Researcher, Professor of Molecular Medicine at the Cleveland Clinic Lerner College of Medicine of Case Western University- Status of vaccine: very close from implementing clinical trials, within weeks; vaccine for ovarian cancer is underway What is a vaccine? Eliminates diseases. Vaccines, antibiotics, and transplantation are the biggest contributions to medicine. Vaccines are “programs” for immune systems. Example a vaccine is like an app on your computer that tells the computer what to do. A vaccine will tell your immune system how to work. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to...

Amy and Kelly Michel- In 1965, at the age of 3, little did Kelly know Kelly's Auto Repair was going to be founded one day. At 3 years old he could screw nuts and bolts together and was always intrigued with taking things apart, figuring out how they work and putting them back together. After working for his father in his auto repair business for 15 years and then moving to Dunnellon he realized he wanted to follow in his footsteps. To repair cars as well as him and to deal with people as respectfully as he had taught him. And so, 30 years later, in 1995 Kelly's Auto Repair & Service was born. Listen to Kelly's previous episodes https://remarkableresults.biz/?s=%22kelly+michel%22 (HERE) Key Talking Points 26 years in business and Kelly's been in the industry for over 40 years- build shop ground up, started with 2 people, has now expanded to 8 bays and 4 technicians. Kelly is still working in the bays.  Amy manages the business side, Kelly manages the shop, and employees Take separate cars to work- both work 5 days a week, working on second in command (their son who is 33 years old), nephew is second service advisor, niece PT customer service representative  Succession planning for son- succession classes for both Kelly and his son, continue to have open conversations together, setting up finances for their son to succeed   Marketing- what can you do differently? National fun holidays, trivia, giveaways etc. Look for all opportunities. Market differently to different target audiences.   Staying ahead of curve- adopted DVI's and text to pay early, always looking to keep business efficient, stays up to date with technology, looking for a new point of sale software  Drop key customers- hard work, ATI mentorship  Thanks to Amy and Kelly Michel for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It's the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop's repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

https://www.youtube.com/watch?v=r3Hzg0mfvgE Tricia Sauls, Executive Director, IGONC Listen to Tricia's previous episodes https://remarkableresults.biz/?s=%22tricia+sauls%22 (HERE) Key Talking Points: Produced by associations- put on and driven by local members. 25% owners, 75% team. 38+ classes. Training doesn't cost, it pays.  Affordable show to attend- team package available   Networking- you're not alone in the dark, meet a support system and get to the next level Brandon Steckler- pressure waveform acquisition and analysis from inside out  George Zeeks- 3 managers you need in business as it grows, a class for owners and employees Tony Mercury- 4 pillars of internet marketing - website, SEO, paid search, social media https://asteshow.com/ (https://asteshow.com/) Thanks to Tricia Sauls, Brandon Steckler, George Zeeks and Tony Mercury for their contribution to the aftermarket Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn't that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit http://www.getbroadly.com/carm (www.getbroadly.com/carm) to learn more.

https://youtu.be/yqxX5sBiqYw Welcome to a special CarmCast #094 on the role you play in recognizing our auto care industry top people. The AAPEX Service Awards are ready for your nomination. Find them aapexshow.com/service awards. The deadline is September 1, 2021. Joining me is Dwayne Myers, Partner, Dynamic Automotive and Bill Nalu, Interstate Auto Care, Madison Heights, MI. Bill and Dwyane were nominators from last year honors. They each had their nominee win. This is a very important opportunity to increase the bar of professionalism in our industry. I'm sure you know someone worthy of a nomination. There are three awards in this annual recognition. Shop Owner, Technician and Service Advisor of the year. This is the 2nd annual and the honors will be presented at AAPEX 2021. I know you know someone worthy of a nomination. Consider your peer groups and twenty groups to nominate a shop owner of the year. Think about the dedication from your technician and service advisor that makes a great contribution to the professionalism of your business. You may be a technician and would like to nominate one of your co-workers or a  friend. Key Talking Points: aapexshow.com/serviceawards Recognize the unsung hero's of our industry It is in our hands as shop owners to partner with AAPEX and recognize our own A challenge to all in the industry You are helping the industry and raising the bar You can print the application and write it out before keying into the site Applications re due September 1, 2021 Thanks to Dwyane Myers and Bill Nalu for their contribution to the aftermarket Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn't that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit http://www.getbroadly.com/carm (www.getbroadly.com/carm) to learn more.

Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill leads the strategic direction of The Auto Care Association's 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill's other episodes https://remarkableresults.biz/?s=Bill+Hanvey (HERE). Aaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find Aaron's other episodes https://remarkableresults.biz/remarkable-results-radio-podcast/e574/ (HERE). Key Talking Points Right to Repair - Consumers Rights - Getting huge attention from Federal Government An important message to the industry The entire industry must be engaged in this opportunity and message as it relates to the Right to Repair Looking for Federal Legislation same as Massachusetts Access to Data Massesusets victory passed 75%-25% OE's spent $25M to fight the vote and they filed a legal action in Federal Court A conclusion may be coming in the next few weeks Aaron testified on our behalf Steve Wozniak, co-founder of Apple had a positive comment on the Right to Repair Executive Order Farmers have the same issue because John Deere is the only one who can fix their tractors 70% of the repairs of out of warranty vehicles are serviced by the auto care industry Industry call to action: Get your federal legislators to visit your business Ask Aaron Lowe to support this effort for a local visit. Email him at aaron.lowe@autocare.org We need to develop relationships with our legislators Invite them, via the connection to Aaron Lowe above, to your facility. Aaron's team will help you get in touch with their representatives Show off your shop and explain why the right to repair is critically important to sustain our $400B industry. Introduce your legislator to your people show off your business Thanks to Bill Hanvey and Aaron Lowe for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading...

Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil's Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake's previous episodes https://remarkableresults.biz/?s=%22JAKE+SORENSEN%22 (HERE) Listen to Part 1 https://remarkableresults.biz/remarkable-results-radio-podcast/e643/ (HERE). Key Talking Points How do you keep technicians happy? Pay attention to why they left their job in the interview process. Pay isn't the only factor. What is the work environment? What are the opportunities? How is the equipment inventory and is it updated? Consider simple things like a stocked fridge for your technicians. Your break room doesn't have to be newly built- provide a clean table and some comfortable chairs.  Painting the bathroom to make it look fresh also makes a difference Training- offer different variety of training so it works for them What is the next step for master techs? Everyone wants to work toward something. Move into diagnostics. Pay needs to reflect technicians continuing to progress and advance. Labor rates also need to continue to rise.  Dedicated diagnostic technician- separation of mechanical and diagnostics technicians. A diagnostic-specific technician needs to constantly be training to stay ahead. “A Tech” is superb with mechanical skills and can do light diagnostic work.  Diagnostic bays- Customers have a preconceived notion that a computer plugs into the car and tells tech what is wrong. Consider taking them to an area with diagnostic tech to show the customer the technology invested into diagnostics. Monitor total shop production instead of where it came from- diagnostic tech won't be “most efficient” compared to “A Techs.”  Team events- BBQ's, annual boating trip, bowling, Christmas party with spouses and family Thanks to Jake Sorensen for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Since 1989 TRACS has been the industry's leading shop management system. And in the last 30 years it's gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there's more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop...

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry's energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry's other episodes https://remarkableresults.biz/?s=barry+barrett (HERE.) Key Talking Points Processes- often the most neglected of the key components of EOS. Documenting doesn't have to involve every single detail. No more than 5 pages, 1 page is ideal. Delegate and elevate to someone's genetic encoding. Also helps with scaling the business to multiple locations. 20% documented, 80% follow by all- don't expect to follow 100%, you'll end up frustrating everyone. Rigidity is the enemy of production- need flexibility.    Scripts (professional presentation)- learn it word for word then can free up brain to think and listen to others Example: Service advisor sales process- incoming call (what is the call trying to achieve? Get the right customer in, keep the wrong customer out. Use the presentation, get the key information, set a specific appointment, invite them in), reception, inspection, post-inspection presentation, reselling of value, 3-day call, 30 days follow up call  “Systemize the predictable so you can humanize the exceptional.”   Who should create the process? The people doing the process so they own it and have buy-in. They are also the most qualified since they do it every day.   Core procedures- identify core processes, document, and package Leadership team- IDS (identify discuss and solve) the procedures and train.  Best way to get started? START! What are your top 20 processes? Don't procrastinate.  What do you learn from processes? Repeating multiple steps and inefficiencies . EOS Life- do what you love, with the people you love, making huge impact, being properly compensated, and having time for other passions Link to Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork https://www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/1401960588?keywords=who+not+how&qid=1617816743&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=0b7a9bdac4ba9bedf3e058062205c1e1&language=en_US&ref_=as_li_ss_il (HERE)   Thanks to Barry Barrett for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.)

Mark Roepke, Quality Auto Mart & Service, Batesville, IN. When it comes to “Alternative Profit” centers Mark and Nancy Roepke have created a solid pathway for alternative incomes as the Owners of Quality Auto Mart, Quality Carts and Quality Storage. Mark and his parents bought 4 acres in 1987, just outside of Batesville, IN, to build an auto repair facility and Quality Auto Mart & Service was born.  His parents, Charles and Betty Roepke, built a 100 unit Storage facility that was one of the first in the area.  After the passing of his parents, Mark and Nancy continue to operate Quality Storage. While doing Auto Service, customers from the Campground across the street started asking for Golf Cart repair and service.  The word traveled quickly and Quality Carts was born and has proven to be one of the fastest growing parts of their business.  Quality Carts offers Sales, Service, Parts and Accessories and contributes about 70% of the overall income! Key Talking Points Across the street from the shop is a campground, 500 acres with over 700 golf carts- started servicing the golf carts. Started to repair more and more golf carts.  Lightbulb moment- “I don't care what it costs, I just want my golf cart fixed now.”  Started charging accordingly with auto repair rate- average 30 per week, no competition, DVI process, treat it exactly like a vehicle. No waiters, drop off only.  Golf carts need good maintenance once a year and can last up to 25 years During slower winter months and holidays- free pick up and delivery for golf carts Dealerships would rather sell new carts than repair existing Everyone learns together how to repair golf carts- recurring problems and failures is a learning curve  Built website and marketing campaign for golf cart repairs- backed up 2-3 weeks during busy summer months (golfcartdude.com) 2 parts vendors for carts (besides dealerships) Also buys and sells carts- new runs $8-10K, became difficult to purchase new or used post-pandemic Boneyard- carts get sold down to parts down to the frame, only a few in the country and people will drive hours to buy parts from them. All profit.  Rental carts- $350 for 3 days Golf courses- receive carts from the vendor, when the lease is done Mark buys them.  Thanks to Mark Roepke for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) NAPA AutoCare's PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop's identity as a reliable, locally-owned business while letting your customers and potential customers know you're partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first...

Mike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor's Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas' NAPA/ASE Technician of the Year from 2001 to 2008, joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called “Hiring for Keeps” in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock. You can reach Mike at miked@parkwayautomotive.net    Look for Mike's other episodes https://remarkableresults.biz/?s=mike+davidson (HERE). Key Talking Points Creating a Leadership Growth Environment Lesson one Identify people ahead of time  (hiring process), employees leave when they are not in a growing environment, high performers enjoy working with high performers. Ask the right questions during the hiring process- discover how they've behaved in the past. See how they engage with other employees. Can they adapt to your culture? The employer is making a decision and also the person being hired needs to understand they are making a decision as well. Lesson two job descriptions- keeps owner and employee consistent. Put clear expectations to grow (training), moving target and never completed. The worst thing you can do as an owner is giving employees responsibility with no authority. https://www.industryessentials.net (https://www.industryessentials.net) - comprehensive job descriptions you can download Lesson three Latitude- watch employees be decision-makers, scout future leaders of business,  also give them the opportunity to fail. Let the employee see the results of their decisions. “Don't tell them what to think, help them TO think.” Lesson four developing leaders- you as a leader need to continue to grow in order to lead others.  Be a river not a reservoir. Self-development- what books are you reading? What training are you receiving? Who's holding you accountable? “What they see, is what they'll be.” Personal growth- have a process in place, internal growth Lesson five small team development  (leadership in action)- small roundtable meetings within the team to solve their own problems, they have the authority and responsibility to do so. DISC within the team so they know how to communicate with each other. Thanks to Mike Davidson for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode

https://www.youtube.com/watch?v=XdNT2JDRZiY Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager. He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Listen to Craig's previous episodes https://remarkableresults.biz/?s=%22craig+noel%22 (HERE). Key Talking Points General Manager- “mini-me” and coaching process to get into COO role COO- confident trusting all aspects of the business including financial decisions Doesn't depend on locations, but more so on employee count and how much business, you're doing. You need someone to compliment you as an owner and it will be different with every business. They are “decision filters.” CEO/COO- training for both roles. Separated roles (guard rails) moving in the same direction. Learning about yourself, the business, and the relationship with roles  Attention to detail- helps with training advisors, inventory, processes etc CEO- stay in the future, manage team, set the vision/strategy, allocate resources  COO- stays in the now, managing own team, execute the vision, leads change “Make your presence present when you're not present.”- what would the CEO do? Make moral decisions, let go as an owner so they learn. Equal relationship- both doing equally important things in business Communication- both ways up and down especially in beginning, changing the habit of employees, they need to communicate with GM/COO. Consider taking a survey in your business on communication. Cheerlead them so they cheerlead others even when things are smooth. Bigger the position, the bigger the target for negatives. Keep supporting. “How am I doing? What's next?”- questions GM/COO will be asking. 70% mental positive deposits (emotional bank account), 30% withdrawals giving direction and guidance   Finding GM/COO- hardest job to fill, almost like entering a marriage. Hiring from outside can be difficult to fill the position. Internal candidates- task them certain things, what is their ability to think ahead multiple steps? A special thanks to Scott Brown and Craig Noel for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee ) This episode is brought to...

Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager. He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Listen to Craig's previous episodes https://remarkableresults.biz/?s=%22craig+noel%22 (HERE). Key Talking Points Training- slow things down instead of hurrying and overpromising and underdelivering. Service advisers need to be trained to understand and layout how the repair process looks for the customer along the way to both educate them in the moment and to set the expectation of what to expect in the future. “Don't promise what you don't know.” Repair order audits- it needs to be clear and easy to understand that the spouse at home will know what's going on and the competitor be impressed. “Paint a good picture.” Technicians need to sell the job to the advisor that can be resold to the customer.    Education- vehicles now are 4 times more complex than the Apollo rocket. Being a rocket scientist 40 years ago was a recognized and respected career path. We are now automotive engineers and it should be plan A instead of plan B. Capture PTA/School boards and get in front of students and parents.  Culture- teaming together employees that have passion for people and the industry. Paid training during business hours. Respecting their family time.  Community- being involved and present. Always have a finger on the pulse of the community and get involved when you can.    Advice- don't get lost in the white noise when promoting who you are, pierce the white noise with a sincerity arrow.  Retention- both for employees and customers. Create an environment neither want to leave. Thanks to Craig Noel for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare...

https://youtu.be/lAWzbES7h8M Panel: Joe Hanson, Gordies Garage, Roseville, MI. Listen to Joe's previous episodes https://remarkableresults.biz/?s=%22hanson%22 (HERE). Bill Nalu, Interstate Auto Care, Madision Heights, MI. Listen to Bill's previous episodes http://Thanks to Tom Sciortino and John Armstead for their contribution to the aftermarket Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn't that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more. (HERE).   Key talking points: Done the same way daily. Predictable One person in charge of the process Joe:Planning, production recap of the day Feedback Parts review for next day Make the morning a quick start. Get mentally prepared for the next day. What is coming in. Set the expectation (stage) for the next day's production Cash in - Cash outUse bank bag and drop off Manage parts returns. Don't let it get out of hand. Bill:Set the stage or table for the next day Your survival is dependent on great organized processes Bill offers flexible hours to his team Verify if the vehicle left out has its windows up and is lockedKey's are locked up Check all building doors. Be sure they are locked Be sure after-hours customer pick-up's keys are in the lockbox A walk through the shop:Acetylene tanks are closed Doors are closed Hoist locked down All electronic tools locked in a special cabinet All other tools and equipment out of sight from prying eyes Verify the bank deposit against the shop management system Check HVAC system or thermostats  Lock up cash drawer cash Thanks to Bill Nalu and Joe Hanson for their contribution to the aftermarket Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of...

Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate. She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche's purpose is to bring better communication and client service to the auto repair experience. Check Emily's previous episodes https://remarkableresults.biz/?s=Emily+Chung (HERE). Key Talking Points Emily's Dad- Owns a national wholesale auto parts business that he started in the 1990s. Both parents immigrated from Hong Kong. Emily used to put label stickers on boxes at the shop when she was little. Enjoyed spending time with him. Learned math by playing blackjack with him. The integrity of business- miscommunication will happen but everything is a discussion/conversation. Worked through racial discrimination by not having a victim mindset. Emily has a commitment to purchase from the “jobbers” instead of buying directly from dad- respects the channel  Being an entrepreneur-"Kids will never remember the extra hours you put into work, they'll remember the extra hours you spent with them" COVID was a blessing in disguise, being able to spend more time with family.  Watching a live game vs highlight reel- the highs and lows of a game when you don't know the final outcome can seem overwhelming, but when you're watching a highlight reel and you know the score it doesn't hit as hard. In the end, everything is going to work out. Our day-to-day lives is only a small data point in the big picture. Mistakes are learning opportunities if you pay attention. Thanks to Emily Chung for her contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware...

https://www.youtube.com/watch?v=qf8MKAuptto&t=360s Todd Zimmerman, Dynamic Automotive's Location Leader. He developed a passion for automobiles at a young age and turned it into a career 28 years ago. Todd's early years were spent in Ford and Lincoln dealerships and the last 14 years working with Dynamic Automotive. He started as a technician and then a shop foreman and currently as a location leader. He's an ASE certified master technician, Maryland State Inspector and registered Maryland State emissions repair technician. Todd has worked with ASE as a subject matter expert and to develop the recertification mobile app. He also enjoys mentoring the next generations of technicians. Previous episodes https://remarkableresults.biz/?s=Todd+Zimmerman (HERE). Adam Trawick, Dynamic Automotive's Location Leader Paul Foster, Dynamic Automotive's Location Leader and Safety Committee Chairman. He has been in the auto repair industry for 28 years and with Dynamic for 13 years. Paul is a MD state inspector, ASE certified Master Tech with L1, L2 and L3 certifications. Worked in the shop for 23 years and have been the leader at Urbana for 5 years now with his sights set on the General Manager role with Dynamic Automotive. Key Talking Points Location leader (manager)  Paul- technician at a different independent location for 5 years, left, became shop foreman and then manager Todd- 13 years in dealership world, wanted to look for something else and be more a part of the business and customers experience  Adam- worked at independent shop 18 years and plateaued, hired and within 6 months became manager of new location  Growing sales for new locations- marketing with mailers  Dynamic Automotive- one of the biggest business in the area and well known, everyone is willing to help each other and there is growth potential  Growth expansion to 5 stores- giving more people opportunities, the learning curve can be steep and fail forward. Letting your employees make their own mistakes and learn.  Future positions- district manager, location development role Road map reviews- gives employees the opportunity to list goals and expectations  Training/mentorship- investment into employees and guides them on their career path, keep training resume on each employee. Also creates a networking outlet.  Advice- take time to think before you speak (filters), be thorough and don't rush, train your replacement and make sure they're aware A special thanks to Todd Zimmerman, Adam Trawick and Paul Foster for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee ) This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time...

Jeff and Donna Hazeltine- Owners of American Import Auto, Venice FL Troy Vaninetti– Troy has been married to wife Kori for 27 years and has four children with one still living at home with one 15-month-old granddaughter. Troy started working in a Texaco full-service station at age 17 and progressed through the following: from service attendant, tire attendant, apprentice technician, lead technician, shop manager, to purchasing Graham Auto Repair in 2006. Troy knew the importance of having coaching he joined ATI in 2012 and increased his business revenue every since. Troy leased a six-bay building in Graham for ten years before being forced to build his own 7 bay building due to losing His lease in 2016. In his first full year in the new building, Troy doubled his annual revenue. Since then Troy has won the National Top 12 ATI awards in 2018,2019, and 2020. Capturing the number one National Top Shop Award in 2020. Now Troy is working on His second location in Yelm Washington. Listen to Troy's previous episode https://remarkableresults.biz/?s=%22Troy+vaninetti%22 (HERE) Key Talking Points Losing 14-year employee-store had plateaued with the technician. It was difficult leaving the comfort zone to get to the next level. Had employee go through 2-year leadership class and join 20 group with no results.  Are you ready to go backward to move forward? Started to build a team- hired shop manager and another advisor to buffer losing employee. The 14-year technician put his two weeks notice in to see if they would make him stay, but Jeff and Donna gladly accepted it.   Also lost A tech to retirement at the same time- things felt like it was falling apart  Donna saw the struggle the shop and Jeff were enduring and reached out for support from 20 group- Troy called Jeff and told him he was at the bottom but it was a turning point to restart the shop. Jeff had seen Troy go through twice as difficult issues with his shop and rise above. Jeff felt encouraged and revitalized. Started getting wins.      Jeff had to let employees go that was not accepting of the change. Has all new employees.  Jeff was the center of the business and was never able to take a vacation until now Biggest takeaways- get yourself in a 20 group and start building relationships with other shop owners. Own your dirt instead of leasing for business.    Thanks to Donna and Jeff Hazeltine and Troy Vaninetti for their contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now …...

Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics. The Grady's also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce. Key Talking Points 6 bays in 2,000 square feet- 6 technicians, 15-year business. Last three years the business did 1.5-2 million per year.  Satelite location- needed more space but didn't want to expand and purchase another business for a second location. Started looking at flex condos during the pandemic, found one that was available for purchase. It was a call center and part of it is offices for rent plus has offices for businesses for the first time. Tom equipt it with 6 lifts. 5 minutes away from first location. Service advisors will stay at first location.  Goal increase business but cut back expense to achieve efficiency  First location will be used for quick work, satellite location will be used for work and repair that take longer  Challenges- logistics, communications between both shops, AAA towing drop-offs (no parked cars overnight at satellite), and computer systems Marketing- saying “yes” to the customer. Tom loves the sizzle of “selling and marketing.” Tom is the visionary of the business and in the CEO ATI Program and his second in command is in COO program. Thanks to Tom Grady for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA's most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

https://www.youtube.com/watch?v=eozm7M1qMKg&t=1s Tom Sciortino, Total Automotive, Tonawanda, NY. Graduated 1983 ECC with an associate degree in Automotive technology. Worked from 1981-1986 (broad Elm, Tire man, and Goodyear) and opened Total Automotive June 1st, 1986 (just celebrated 35 years in business. Purchased his current location in 2016 after renting for 30 years. Tom has 3 techs, 1 service writer and is an ASE Master Tech John Armstead opened up Armstead Automotive Repair in 1986, out of a two-bay garage, in downtown Holly. In 1992, Armstead Automotive moved to the existing location on Fish Lake Rd. At this location, Armstead Automotive was able to expand and tailor to our customer's needs. In 2004 we added a heavy-duty 4 bay addition, that can hold vehicles as large as school buses, RVs, and bucket trucks. On the west side of the building, John built a custom railroad track for all hy-rail needs. Armstead Automotive is willing to adapt to what our customers need…challenge accepted. Now, Armstead Automotive is a fully-fledged auto repair shop complete with nine bays and a family of Armsteads, working tirelessly to deliver an experience that goes unrivaled in Holly, Saginaw, and the surrounding communities. For an auto repair shop in Holly or Saginaw that looks out for you and your vehicle, no matter what, through the complex transmission repairs, to a simple oil change, look no further than Armstead Automotive Repair.  Key Talking Points Waiting customer- demand purchase, if needs battery customers would rather have it done right away. Offer print out and keep a history of batteries. Be consistent. Battery testing- DVI process/inspection Both John and Tom sell around 150 batteries per year- 3 per week Rotate stock batteries every 90 days  Hotter climates batteries often need changing after 48 months Some cars won't start/stop of battery is weak Batteries dying- lights staying on (map lights).  COVID 19- cars sitting for a long period of time and won't start If you're not selling batteries then you're not checking/testing Profitability- 25-35%, labor and sale like tires. AAA won't change on road for certain cars with batteries in the trunk or under seat etc Thanks to Tom Sciortino and John Armstead for their contribution to the aftermarket Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more...

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He's been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He's also done case studies for Standard Motor Products. Fanslow's goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow's Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE). Key Talking Points Competent technician shortage Biggest issues within shops- communication and remembering everything as things change Commute back and forth to work- have time to think about your day. Be honest and critical. When you're entry-level there may be more negatives than positives, don't beat yourself up about it. Unpack it step by step. Were you on your phone too much? Did you have unnecessary motions?   Keeping journal/diary/google docs- while at work jot down some bullet points and when you're at home expand each one. Helps with great with memory and learning. If using an electronic journal you can search it as time goes on. As you accumulate entries over time, go back and read what you wrote and see firsthand the progress you've made. Brings value to yourself and employer. Confidence through competency. Steer the direction of feelings of anxiety and being overwhelmed with new information. Use anxiety to push yourself forward.   Future journal/diary you write in every month or every few months. Where do you want to be? How will you get there? Be a specialty tech or diagnostic tech etc. Build a path and map out weak areas to focus on.  Everyone learns differently- write down your take on processes that helps you learn and remember  The way your brain works is malleable- rewire it with how you learn best What is memory? To learn from mistakes and not doing them again. Our memory has changed as technology has advanced. We no longer memorize information like we used to with the ease of the internet search engines. Remembering phone numbers is a skill of the past.  Scientific proof and studies- Journal of Applied Psychology and National Academy of Sciences.  Jorge Menchu- Episodes https://remarkableresults.biz/remarkable-results-radio-podcast/e180/ (180) and https://remarkableresults.biz/remarkable-results-radio-podcast/e241/ (241)   Thanks to Matt Fanslow for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion

Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations. Mike bought his current shop, Mike's Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner's to re-engineer and grow their businesses. Mike Bennett's previous episodes https://remarkableresults.biz/?s=%22Mike+Bennett%22 (HERE). Key Talking Points Coaching CEO's to their next level- changing focus, being director of “what's next?” Developing knowledge and skillset of true CEO mindset. Operate effectively in the position. Getting outside perspective from different industries Glass ceiling- going beyond being a shop owner and day to day operations Growth-minded individuals- if you're willing to grow, growth will occur. Are you willing to put in the work? Growth of business only moves as fast as the leader goes Necessary qualification- position within the business, what is their level of involvement? Do they have solid organization below them? Second in command (COO)? 20 groups define peer networking Changes in the industry- increased professionalism and training Pandemic accelerated timeline for businesses to rise and the businesses that don't adapt for change to fall. Succession- hot topic and reality of mortality in the working world. What does your legacy/succession look like? Sell to fund retirement? Thanks to Mike Bennett for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Since 1989 TRACS has been the industry's leading shop management system. And in the last 30 years it's gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there's more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry's energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry's other episodes https://remarkableresults.biz/?s=barry+barrett (HERE.) Key Talking Points Issues- aren't good or bad, big or small, they're just issues not problems. If you have a wheel that spins, how do you spin it faster? That is an issue and opportunity, not a problem Communication issues is most common- communicate your message with who needs to know, when they need to know, and how you deliver it. Long-term issues list- VTO (vison, traction, organizer). Issues that can't be solved within 7-14 days. Too big. Short-term issue list- Level 10 meeting, 90-minute meeting every week. Issues that can be solved within 7-14 days. Identity, discuss and solve. Too often people discuss the symptom of the issue instead of truly identifying it and it never gets solved. Important to find the root of the issue. Right person right seat issue? Is it “follow by all” issue that requires more training? Moving to solve, captures all “to do's” and assign to a “who” (could be 1-3 people) and review. Where do issues come from? Usually start from top-down. The top person notices what's wrong and brings it up. Bottom-up issues lists- when you slowly start implementing EOS within your business, issues can be solved within smaller segments before they reach top leadership. Shared morals/shared core values= high moral in business Disipline=freedom. You'll often start solving other issues instead of focusing on 1 singular issue. Thanks to Barry Barrett for his contribution to the aftermarket's premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It's a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they've seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of...

https://www.youtube.com/watch?v=W8xUkZcwaN0&t=2s JJ Greenfield from JJ Auto Care, Jacksonville, FL. Link to his previous episodes https://remarkableresults.biz/?s=greenfield (HERE) Kelly Michel from Kelly's Auto Repair, Dunnellon, FL Key Talking Points Providing a comfortable break room- a clean area for eating breakfast or lunches. Tables, and chairs. Stocked fridge, microwave etc. Providing lunches once a week or once a month- eating together is actually a hidden team-building exercise without the actual meeting event. Social atmosphere and friend basis instead of coworkers in the shop. The world will wait while everyone eats lunch- consider closing shop for an hour to provide a break for your employees Technician bathroom- air-conditioned with shower. Give your techs the opportunity to cool off or get ready for an appointment after work. Embroidered towels for each technician- JJ launders them weekly himself JJ has cocktail hour Friday evenings Kelly added a bathroom and shower when he was renovating an office for his wife- he also redid the breakroom with drywall, table, chairs, pizza plate, TV, fridge etc Celebrate employee wins- Kelly got a cake for when his tech received ASE master technician certification Kelly lowered the temperature of the building by having a protective coating applied to reflect the sun Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, // you're more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn't that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit http://www.getbroadly.com/carm (www.getbroadly.com/carm) to learn more.

Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.  Find out more about Justin’s episodes https://remarkableresults.biz/?s=%22Justin+Barrett%22 (HERE). http://www.barrett-automotive.com/ (Barrett Automotive Website HERE.) Key Talking Points Justin’s toolbox has been at the business for 11 years, since the beginning- wants to be able to bring it home and work on the business instead of in the business 2 weeks of working in bays to catch everyone up turned into 6 weeks Saw production gaps between some of the technicians- was able to work side by side and teach younger technicians how he plans his work and gets it done. See if you can combine work orders. Realized the need for more SOP’s for the shop to follow for both in the bays and in the office  Downside- losing focus on business Had technician from dealership lined up to come work in business to replace his spot- technician ultimately decided to stay at the dealership. When the technician told Justin he was staying, Justin left things on very good terms to keep an open door for possible future. A customer came in for his BMW evacuate the refrigerant so he could replace the compressor- was back in the shop within an hour and a half time. Justin and the service advisor were impressed and asked about his experience. He loves working on cars but never worked in a professional setting. Gave him an application and is currently working in the shop on a trial basis. Considering implementing an apprentice program for him.   Thanks to Justin Barrett for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase...

Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake's previous episodes https://remarkableresults.biz/?s=%22JAKE+SORENSEN%22 (HERE) Key Talking Points How & why start building an apprentice program- Call it a Tech shortage or a shortage of qualified Techs either way almost every shop is looking for at least one technician right now. Set your shop apart by offering an apprenticeship. Quality Technicians are more likely to accept a job offer when they see the shop has a commitment to training. Training becomes contagious for everyone in the shop Use a program that is already available. Incorporate pay- This is not an internship, make sure pay increases as they progress and hit milestones. Take advantage of all learning styles available to you. Some learn better through videos others through in-person or hands-on. Use every option. Finding apprentices- schools, running a local ad for an apprenticeship. Look for someone who has been at previous employment for a significant amount of time. “No previous experience necessary” Finding the right mentor and the time to do so- Qualified technician. The right personality and compensated accordingly. Willingness to share, help and learn. Doesn’t have to be the most seasoned veteran in the shop. In House training- Offer training specific to your shop's needs- evening vs day, offer variety to meet everyone’s needs and preferences. Share case studies with everyone- discuss issues and how it was resolved. Answer questions about it. Who will instruct? You or your lead Tech if that is an option. You will learn the topic better than anyone when you research to teach. Ask your local mobile techs. Check with your parts distributors. If you cannot find an option, use recorded training and play on a large screen Make it as enjoyable as possible- Close the shop a little early. Give away prizes. Provide food Thanks to Jake Sorensen for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re...

Charlene Parlett, AMAM, CEC, ATI Executive Coach Charlene is an Executive Coach at ATI, is a former shop owner, and has been a coach for 6 years. Charlene helps clients find the right solutions to their challenges and encourages them to make the changes that result in having the life they dreamed about when they got into business ownership. Key Talking Points Technician turned shop owner- you spend years becoming a great technician, but now you’re starting a business from day 1 with no background training. Spend the same amount of time becoming a great business owner as you did becoming a great technician.   Divorce- see your business as a business instead of “our baby” with emotional attachment. You need defined roles with a business lawyer from day 1. Don’t mix personal banking and business banking. Everyone in any business partnership needs to have legal documents- someone may want or need to get out of business, pass away, divorce etc at some point and legal documents are a necessity. Need operating agreement about sale and ownership of the partnership.  Succession planning- no one wants to plan for their last day in the business but owners need to have a succession plan in place no matter what Getting started- start the conversation in a business setting instead of at home, have in place key man insurance for both, make decisions when no emotions are involved. Thanks to Charlene Parlett for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm)

https://www.youtube.com/watch?v=SCIv5fINLWk&t=10s Craig Caudill, Manager at Fine Tuned Automotive Erie, CO Key Talking Points Lean- eliminating waste in processes. Waste is anything that doesn't add value to the customer’s experience 7 wastes in lean- motion, inventory, waiting, defects, overproduction, transportation, over-processing Motion- excessive motion techs/advisors being away from the work station. Using instant messaging on the shop management system for instant streamline communication Inventory- excessive inventory isn't bringing value to customers. Has to turn over so it's not wasted money Waiting- technicians input in system precisely parts needed and update lead time in the management system Defects- categorize comebacks Overproduction- doing more than what customer requested Transportation- the movement of vehicles in the shop. Accurate diagnosis first time and identify every issue Over-processing- don't develop processes that are overly complex. Simplify everything to key elements. Don’t overthink or over the process. 5 S event- sort (take out everything you have and see if it's necessary to keep) set and order (essential items are identified and set in order. Tape off areas where items go and have a picture of how that area is supposed to look) shine (after everything is in its place then you clean) standardized (building processes and SOP’s) sustain People don't want to be questioning what they should do- build a structured culture Parts are labeled specific to parts suppliers Improving profitability- waste is time and money. Customers are willing to pay for the value you offer them How to start? Don’t be intimidated. Do research on 5 S and start seeing benefits. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit http://www.getbroadly.com/carm (www.getbroadly.com/carm) to learn more.

Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episodes https://remarkableresults.biz/?s=mike+davidson (HERE). Key Talking Points Leadership deficit in world- hunger and need for true and authentic leadership Leadership is influence and a skill that can be learned  Every person born has the ability to lead themselves- doesn’t have to always be a group of people.  Can’t lead others until you lead yourself- get others to speak into your life that you know, love and trust. Be intentional when leading yourself Leaders need mentors/coach - speaking into your life regularly   Everything rises and falls with leadership- look at issues within the business and discover you are the problem and the solution Employees want consistency and they do not want surprises- create policies/procedures for them to follow “We need to be a leadership company that happens to sell automotive service” Leadership within the business- grow as a leader (out of work) and get your team on board to be leaders themselves “The bridge from good to great isn’t long, but it is built by the nails of discipline.” - discipline is building processes for your life  Servant leadership- how can you better serve someone? Equipping- what areas do you need to equip yourself in so you can learn and grow? Attitude- how is your attitude about life and people?  Blindspots- if you don’t have people around you to point out and discuss your blind spots, you’ll start thinking you don’t have any. Pride is at the bottom of all great mistakes. Weak character- don’t have guidelines Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy...

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes https://remarkableresults.biz/?s=barry+barrett (HERE.) Key Talking Points Data- 5 to 15 most important numbers that drive the pulse of your businessYou can’t manage your business by only looking at the money in the bank  What are the numbers you need to drive your business? What are they for you? What do you want? What do you think?  Not using “KPI” acronym- use “measurables” instead to keep it simple and keep all employees on same team  Measurables- numbers don’t lie or have blindspots Company, departmental, individual- different layers that work together to drive success    Every individual should have 1-3 measurables they are accountable for each day Employees obtain clarity with job when they know the company’s core values, understand 5 major roles and measurables  Accountability leads to fulfillment and job satisfaction  Review measurables weekly- the goal is the minimum expectation  Managing motivates- never be afraid of aiming to high because what’s worse is when you aim too low and you hit, or not aim at nothing ‘Accountability slide’- missing the mark and being okay with it and making excuses for itHave consequences for yourself when make a mistake ScorecardIn business and life- ranking from 0-5 Have goals in each scorecard Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay...

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.) Autotex.me website https://www.autotext.me/ (HERE). Key Talking Points 3D printingWill change the way shops do business and how parts are delivered   Customization- printing car in future?  Speed of delivery with parts Voice technologyHaving conversations with technology instead of keyboard use Intuitive user interface- “point, swipe and talk” technicians can talk faster than they can write on paper for DVI’s Ask Alexa who’s the best auto shop in your area- get your name in voice results  Consider getting an Alexa and using it in your shop to acclimate your employees to emerging technologies Google searchAI/ML- Artificial intelligence and machine learningMachines are learning and becoming ‘smarter’  Data models- your data is important because it “feeds’ models AutoText.meBaywatcher.io- real time based statistics with cameras and license plate recognitionShop efficiency 30-40% of time your shops making money in bays 60% of time bays aren’t making money Bay management- how long has car been in bay? Free brake check- is it really free? Hour diagnostics- is it really an hour? Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm)

Donny Seyfer. AMAM, the executive officer of NASTF (National Automotive Service Task Force) Donny spent years as co-owner of Seyfer Automotive, in Wheat Ridge, CO as a 3rd generation owner, and has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Donny is past chairman of ASA and serves on many industry boards and committees. Listen to Donny’s previous episodes https://remarkableresults.biz/?s=%22Donny+Seyfer%22 (HERE). The National Automotive Service Task Force, NASTF, is a cooperative effort among the automotive service industry, the equipment and tool industry and automotive manufacturers. Click https://www.nastf.org/i4a/pages/index.cfm?pageid=3753 (HERE to Join NASTF.)  Key talking points NASTFChanging operational strategy Tight, secure, proven- creating methodology Giving technicians access Get cars repaired- the owner of the vehicle is a mutual customer between manufacturers and aftermarket SDRM- secure data release model available to the aftermarket- access to immobilizer, pin codes, radio codes and keycodes when needed for repair The requirement for VSP (vehicle security profession): Commercial general liability Technicians have to be covered by insurance and have a business involved Holding technicians accountable for their skillset   Proof of employment, federal employer ID for business and driver’s license- all publically available information Assisted Immobilizer Reprogramming- soft launch access vehicle over the internet around 250,000 shops and 750 mobile diagnosticians in US Collectively 25% have capabilities and equipped to do so Stopgap as more technicians become IT capable Capabilities for mobile diagnosticians to legally and securely connect to vehicles remotely without having to be there Right to repair- everyone has access but how efficient is it? Certain skills and cost of entry to do some limited operations have outrun industry How do you rationalize spending $8,500 on a scan tool you’ll only use once a year? NASTF went live with the program with 2 remote companies who have their licensing in place and one mobile company that was willing to work through the details with us. Licensing of the software- NASTF has already had 4 meetings with automakers, mobile techs, and remote companies to gain an understanding of the needs and requirements   Thanks to Donny Seyfer for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Gold Certification recognizes top-tier NAPA Auto Cares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed...

https://youtu.be/E2nu2yT-8OM The Panel: AJ Nealey, Nealey’s Auto Service, Edgewater, MD John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN Talking Points: Discover the number of cars that pass by your location. Search for Car Count in your County Find a state or county website They may update the numbers yearly Number of cars, trucks, etc AJ started with a DIY sign His new sign cost him $42K The company he hired did the permitting AJ justified at $700 per month because his referrals justified the investment If he gets 3 new customers a month. Sign pays for it. His driveby referrals doubled Lights up at night AJ can change the sign wording from anywhere Seasonal message If it is going to rain that day he can put up a message on wiper blades AJ has over-communicated his brand message and is totally consistent John started with not much money and created signs on a budget The old-style sign with the letters needed to be changed 15’ up in the air John’s is located off the path with only 4,000 cars a day going by Installed digital sign and he saw within 8 months an increase in car count of 20% People said they discovered him because of his sign Digital signs grab attention His signs change every 20 seconds Check with your local ordinances The messages are their unique selling points The messages are conversation starters John started to change his clientele from the shop he purchased. A strong reason for the branding and signage change Product packaging shows professionalism John’s investment is prox $15K for his digital sign He went with monochrome. A single color AJ went with color in his digital sign Make your branding professional that may include a new sign More car count More professional customers John $120K increase in revenue because of his sign and branding investment   Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit http://www.getbroadly.com/carm (www.getbroadly.com/carm) to learn more.

Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate. She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes https://remarkableresults.biz/?s=Emily+Chung (HERE). Key Talking Points Communication with your customers-educating them about their vehicleBeing aware of different communication styles  Communicating with babies and puppies-we tailor our communication to them because we have no expectations that they will communicate to our quadrant levelYou can 100% adjust your communication style- are we intentional/aware of it Responsibility of communicator- be temporarily a part of their own quadrant  Coding clients- providing a baseline for approaching a conversationNot set in stone coding Quickly lookup communication style in shop management system for others in the business Your job is to serve the customers the best way possible  Quadrants- are they task oriented or people oriented? Structured or non structured?Controler- structured and task oriented (very direct and to the point) Analyst- structured but more people oriented (want to know details and specs) Promoter- people oriented and structured (energetic, first on bandwagon, get it done energy and fun) Supporter- non structured and people oriented (love harmony and connecting)  Each quadrant gets recharged by different things- tap into it in order to communicate efficiently  True leaderAbility to move in between quadrants and speak effectively for listener Training your staff- have each employee find out what quadrant they’re in, pros and cons of each quadrant, practice giving inspection sheet to different quandrants   Psychometry- run tests and administer surveys, analysis and recommendations     Download for Carm Capriotto’s Chart on How To Communicate With the Four Basic Types https://remarkableresults.biz/download/10973/ (HERE). Tony Robins Site Mentioned https://www.tonyrobbins.com/disc/ (HERE). Link to previous Town Hall Academy episode 041 "The Value of Knowing Your Customers Observable Behaviors (DISC) from November 2017 https://remarkableresults.biz/town-hall-academy/a041/ (HERE).     Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion...

Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021. Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up. He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models. Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program. Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes https://remarkableresults.biz/?s=%22seth+thorson%22 (HERE). Key Talking Points  Yellow envelope- hospital/accident (6 months and under)Plans for employees to keep business afloat during short term/long term events- weekly log of daily tasks  Update consistently  Assign roles for employees Important contacts to call- business coach/consultant/marketing, close industry friends in groups, accountant, attorney, banker etc  Clear pathway for electronic checks/manual checks  Start by what you do per day- what tasks need to be performed for business to continue?  Red envelope- you are gonePersonal red envelope- master passwords for all online websites Business red envelope- what to do with business? Sell? Succession plan?  Provisions for key employees- bonuses/payouts Start with attorney and accountant- what are the biggest messes to unravel upon sudden death? Important contacts the same as in the yellow envelope  Clear guidelines- when people grieve they often don’t think clearly Updated company financials/LLC documents Short term leadership committee- defined compensation and transition to either hiring someone else or selling company Thanks to Seth Thorson for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/app (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.)...

Aaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find Aaron’s other episodes https://remarkableresults.biz/remarkable-results-radio-podcast/e574/ (HERE). Key Talking Points Google vs OracleGoogle was using some of the application program interface (API) for Oracle for phones, Oracle sued over copyright infringement.  Aftermarket automotive concern- power to original equipment manufacturer if they limited access to their software so they wouldn't be able to build compatible parts- cars are software driven Auto Care Association filed an amicus brief on Jan 13th, 2020 urging Supreme Court not to permit copyright protection  The Supreme Court on April 6 ruled that: “Google’s copying of the Java SE API, which included only those lines of code that were needed to allow programmers to put their ac­crued talents to work in a new and transformative program, was a fair use of that material as a matter of law.”  The Supreme Court ruled copying API to build compatible parts is fair use, overturning a lower court decision in favor of Oracle that Google had violated Oracle’s copyright of its API  Copyright law- right to repair software driven technology Aftermarket call to actionProviding information/concerns/issues- helps better defend the aftermarket with the more information Networking in the software copyright realm benefits all efforts Thanks to Aaron Lowe for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm)

https://www.youtube.com/watch?v=26efy0ZN4TM&t=363s Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes https://remarkableresults.biz/?s=palermo (HERE). John Anello, Auto Tech on Wheels (Mobile Diagnostics, Programing, ADAS). Listen to John's previous episodes https://remarkableresults.biz/?s=anello (HERE) Key Talking Points Fleet specialist Always be marketing for any specialist (fleet/private/mobile) Don’t limit yourself to one specific brand/type of fleet  Develop loaner fleet for customer use Critical- being able to handle any issues with fleet vehicles when a fleet manager calls, be the ‘one stop shop’ for fleet managers Sublet mobile technicians Mobile technicianCons- spend a lot of time on road, catering to customers that don’t have sufficient equipment or employees not engaged in training, technology moving at rapid pace  Lift each shop by showing them how to properly use equipment by educating them, build relationships with every customer  John handles 50-70 calls per day and often provides free tech assistance  Continual research- having solid foundation first then learn how to adapt as things change Every 5 years a business will get staleNeed to look at whole picture and figure out how to continue to move forward with technology and best practices Stop avoiding jobs- “adapt or die” embrace technology   Most business owners don’t like taking the ‘risk factor’Take the risk and reap the benefits January 1st, 2022Move to 77gh for all cars going forward, mandated every car to have front radar automatic emergency braking  Manufactures will have secure gateways for cars (control gateway username and password for tools) Aftermarket must register tools and have wifi capabilities for the future  ADAS must be done correctly A special thanks to Tom Palermo and John Anello for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee ) This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration...

Stephane Grabina, BMW Excluservice, Rockville, MD, and Scott Pelava, Lonsdale Auto Works, Lonsdale, MN share the reasons they keep their floors clean. They use a commercial floor scrubber. Learn how and why these two successful shop owners have invested in keeping their shop floors clean. https://youtu.be/GfJGBC43aYQ Comment from Kevin Eckler: Great episode and I loved the promoting of a clean shop. We picked up two 5-year-old floor scrubbers and a floor burnisher made by minute man that retails for almost $10000 apiece through an auction where a local school was updating their equipment. We paid less than $300 per machine and the only expense that we had was to install new batteries. They all work absolutely fantastic and it was a great deal. The toughest thing was finding a place to store them but they get used very frequently and the floors are significantly cleaner than the shop feels brighter and the guys have a better attitude because of it. Things to consider when purchasing a floor scrubber Is to find out the proper kind of soap to use to clean your floors and what to do with the wastewater when you are done so that you are not polluting when you dispatch the dirty water. Certain soaps break down the oil too fine to be caught in an oil-water separator and oftentimes there is a large amount of sediment that collects into the machine when you are done. Emptying the machine into a smaller holding tank to separate off the settlement and the oil and then dispensing the water from there helps to not unknowingly polluted the local water sources and get yourself in legal trouble. Just something to consider. ~Kevin Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit http://www.getbroadly.com/carm (www.getbroadly.com/carm) to learn more.

Fernando Osorio- Attended automotive tech school in high school and attended Nashville Auto Diesel College followed by a scholarship program with BMW of North America. Started career at Braman BMW in West Palm Beach, FL. After several years as a service technician, Fernando was promoted to shop foreman, a position where he managed a team of 10 technicians and had the responsibility to communicate directly with regional engineers. After he parted ways with Braman BMW, he started Milestone Motors with his brother Jonathan. Key talking points Journey to the World Cup and backFernando wanted to take 35 days off to attend the world cup and got denied, so quit his job as a BMW master technician Jonathan was working with Dad at the time as a freelancer After the world cup they decided to go into business together in late 2019- service BMW and mini coopersThe purpose of starting a business was to have financial freedom Friend and mentor, Martin, from BMW dealership that had left and started own shop, had been an asset to both brothers in beginning- never saw them as competition, always willing to offer adviceInvited Fernando and Jonathan to SMART Group meeting- “revolutionary fountain of information” First SMART Group meeting everyone shares their numbers- both brothers sat in awe Fernando and Jonathan have a huge advantage- building the business right from the ground up with the help of the SMART group  Kidney failureJonathan became suddenly very sick and after testing was told both kidneys were failing at 29 years old during the beginning of the pandemic Had surgery for dialysis- had to do 9 hours of dialysis every day for 5 weeks    Fernando was matched to donate his kidneyShop closed down in April 2020- began quarantining and received kidney transplant in May 14th After 6 months of recovery, the shop reopened Future goals and adviceCompete with European dealerships in the area and want 10 bay building  Continue with education and join networking groups Continue to delegate, scale, have systems in place, and earn financial freedom   Thanks to Fernando and Jonathan Osorio for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales

https://www.youtube.com/watch?v=p8wpfQsyk18 Mike Gorton, Evans Automotive, Pensacola, FL Darin Ode, Ode Auto Repair and Tire, Warren, MI- Darin's goal is to build a successful repair facility built on compassion for customers and employees by treating them like family. He plans on passing his company to its 3rd generation, his stepson Armando. Darin started working in the family business when he was 14 years old. Chris Cotton, Auto Fix SOS, Business Coach- Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ previous episodes https://remarkableresults.biz/?s=Chris+Cotton (HERE).   Key Talking Points Tires-33% of the tires coming through your shops need to be replaced Keep the customer in your shop and doing business with you Marketing- advertising on all platforms Communication- ask the customer about their vehicle needs Shop competition and keep their websites queued on the computer for comparative to gain trusts of new customers Margins Tire matrix- mounting/balancing, road hazard Price everything upfront Starting tire program Focus on your customers first then build on that Process- identifying tires that need to be replaced, DVI, lean on technology to scan tires (tread depth/rotation/alignment) Tool- Tire Profiles about 3K to purchase and will print out a detailed rundown of each tire scanned Road hazard package- 15% off tire purchase is the cost of warranty A small percentage of comebacks- only around 3% of road hazard income is used to support the program Make tire wholesalers compete with each other to find a supplier Product knowledge to educate customers about the tires, banners/marketing tools, rebates Seamless communication with customer with their tire experience and an update if the tire fits their needs A special thanks to Mike Gorton, Darin Ode and Chris Cotton for their contribution to the aftermarket. Books Page https://my.captivate.fm/books/ (HERE) Listen to all https://remarkableresults.biz/remarkable-results-radio-podcast/ (Remarkable Results Radio), https://remarkableresults.biz/for-the-record/ (For The Record) and https://remarkableresults.biz/town-hall-academy/ (Town Hall Academy) episodes. http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter  )http://bit.ly/1SVqRvh (LinkedIn   )https://www.instagram.com/remarkableresultsradiopodcast/ (Instagram)https://www.youtube.com/channel/UCX1YwTr7M2qRHPB2F7atB8g (  Youtube   )https://www.instagram.com/remarkableresultsradiopodcast/ (Email  ) https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee ) This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/ (getshopware.com) This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to