Podcasts about motor age

Cities across the US are rethinking streets, going beyond sidewalks and bike lanes to welcome nonmotorists to share the roadway. David L. Prytherch, author of Reclaiming the Road: Mobility Justice beyond Complete Streets, traces the historical evolution of America's streets and explores contemporary movements to retake them from cars for diverse forms of mobility and community life. Can we design more just streets? Here, Prytherch is joined in conversation with Mimi Sheller and Peter Norton.David Prytherch is professor of geography at Miami University in Oxford, Ohio. He is author of Reclaiming the Road: Mobility Justice beyond Complete Streets; Law, Engineering, and the American Right-of-Way: Imagining a More Just Street; and coeditor of Transport, Mobility, and the Production of Urban Space. Mimi Sheller is Dean of The Global School at Worcester Polytechnic Institute. Sheller is founding co-editor of the journal Mobilities, founding co-director of the Centre for Mobilities at Lancaster University, England, and past president of the International Association for the History of Transport, Traffic and Mobility. Sheller is author of Mobility Justice: The Politics of Movement in an Age of Extremes.Peter Norton is associate professor of history in the Department of Engineering and Society at the University of Virginia. He is author of Fighting Traffic: The Dawn of the Motor Age in the American City and Autonorama: The Illustory Promise of High-Tech Driving.REFERENCES:John UrryThe Death and Life of Great American Cities / Jane JacobsPeople for Mobility JusticeRobert MosesComplete StreetsThe UntokeningKimberlé CrenshawPraise for the book:"Reporting from the front lines of recent post-pandemic physical and cultural transformations of public space in nine major American cities, David L. Prytherch raises profound questions about what streets are for and how they might be equitably shared. The result is a fresh, hopeful vision for intersectional mobility justice and public placemaking."—Mimi Sheller, author of Mobility Justice: The Politics of Movement in an Age of Extremes"David L. Prytherch gives a crisp, clear, and accessible narrative of the movement to reclaim public streets after one hundred years of domination by private automobile interests. Steering us through the politics of streets during the Covid-19 pandemic and recovery, this is a refreshingly innovative and optimistic book for anyone concerned about our urban mobility future."—Jason Henderson, coauthor of Street Fights in Copenhagen: Bicycle and Car Politics in a Green Mobility CityReclaiming the Road: Mobility Justice beyond Complete Streets by David L. Prytherch is available from University of Minnesota Press.

In this episode Sully talks with Peter Norton, author of Fighting Traffic: The Dawn of the Motor Age in the American City.Peter Norton: https://bsky.app/profile/norton.bsky.social Fighting Traffic: https://amzn.to/431jI48 Send us a question: radiofreeurbanism@gmail.comPatreon: patreon.com/RadioFreeUrbanism Instagram: https://rb.gy/ezn9rzSully: https://www.youtube.com/@SullyvilleEthan: https://www.youtube.com/@climateandtransitNic: https://www.youtube.com/@nicthedoor

Gwendolyn Dolske and Rudy Salo welcome History Professor Dr Peter Norton (University of Virginia).  We discuss the realtionshiip between Engineering, Law, Culture, and Ethics when it comes to the vehicle and traffic.  How are our ideas of freedom wrapped up in the way we speak of cars? What does traffic tell us about the broader issues of the way transportation is designed?  Given the history of the car, what can we expect in the future?  Get Peter Norton's book: Fighting Traffic: The Dawn of the Motor Age in the American City Join our Patreon and enter our giveaway: https://www.patreon.com/c/GoodIsInTheDetails Connect with us on BlueSky: https://bsky.app/profile/profdolske.bsky.social https://bsky.app/profile/rudysalo.bsky.social https://bsky.app/profile/goodisinthedetails.bsky.social Read Rudy's work on Forbes.com: https://www.forbes.com/sites/rudysalo/

Measured by distance and speed, today North Americans move more than ever. Movement, however, is but a means to an end; more movement is not in itself beneficial. Movement is a cost of meeting daily needs, and provided these needs are met, less movement is generally advantageous. Nevertheless, since the 1930s traffic engineers have pursued movement maximization in North American cities as if movement is an end in itself, and even as if movement is in itself freedom. The human costs have included unbearable burdens measurable as financial, health, safety, equitability, livability and environmental costs. Together these burdens impair human autonomy; that is, by constraining people's choices about where and how to live, they diminish freedom. Automobility, promoted as a deliverer of freedom, has instead imposed car dependency, a kind of unfreedom. Paradoxically, many engineers now pursue so-called “autonomous” (robotic) driving, promising thereby to sustain unsustainable quantities of movement, when the sole worthy end of movement is not machine but human autonomy. To escape the traps that these errors set for us, we must trace them to their origins. Though engineering is defined as applied science, history reveals that the origins and persistence of prevailing traffic engineering principles lie not in scientific research but in power politics, and that such principles have more in common with religious dogmas than with natural laws. Far more practical possibilities await us when we escape the confines these dogmas impose on us and recognize movement as a secondary good that serves us only as it contributes to human autonomy. Peter Norton is an associate professor of history in the Department of Engineering and Society at the University of Virginia. He is a member of the University of Virginia's Center for Transportation Studies and has been a visiting faculty member at the Technical University of Eindhoven in the Netherlands. Norton is the author of Fighting Traffic: The Dawn of the Motor Age in the American City, and of Autonorama: The Illusory Promise of High-Tech Driving. He is a winner of the Usher Prize of the Society for the History of Technology, and a frequent speaker on the subject of sustainable and equitable urban mobility. In addition to this audio, you can watch the video and read the full transcript of the conversation on Shareable.net – while you're there get caught up on past lectures. Cities@Tufts Lectures explores the impact of urban planning on our communities and the opportunities to design for greater equity and justice with professor Julian Agyeman.  Cities@Tufts Lectures is produced by Tufts University and Shareable.net with support from Barr Foundation, Lectures are moderated by Professor Julian Agyeman and organized in partnership with research assistants Amelia Morton and Grant Perry. Paige Kelly is our co-producer and audio editor, the original portrait of Karin Bradley was illustrated by Anke Dregnet, and the series is co-produced and hosted by Tom Llewellyn.  “Light Without Dark” by Cultivate Beats is our theme song.

Click here to send a text to Christian and DougEver wondered how a car enthusiast could turn a hobby into a thriving YouTube channel with 19,000 subscribers? Meet Richard, our special guest with a wealth of experience in auto mechanics, teaching, and digital content creation. In this episode of "All the Cars I've Loved Before," Richard shares his incredible journey from writing for MotorAge Magazine to producing educational videos that demystify car repairs. His fascinating blend of hands-on expertise and passion for sharing knowledge makes this conversation a must-listen for anyone passionate about cars and continuous learning.We'll also travel back in time, reminiscing about the quirky adventures we've had with vintage cars. From a near run-in with the law while cruising in a Corvair to transforming a 1958 Volkswagen Bug into a surprise street racer, each tale is brimming with humor and nostalgia. Richard's heartfelt stories highlight the unique bonds formed with each vehicle, reminding us that every car has its own story. You'll laugh, you'll gasp, and you might even get a bit sentimental as we relive these unforgettable moments on the road.This episode isn't just a trip down memory lane; it's an exploration of the deep connections we form with our cars. Join us as Richard delves into the cherished vehicles of his past, sharing poignant memories and the life lessons learned along the way. From his early days to his latest projects, Richard's insights are a treasure trove of automotive wisdom. Don't forget to check out his YouTube channel for more tips and stories, and stay tuned for more exciting content in Season 2 of "All the Cars I've Loved Before.--------------------------------------------------------------------------------------------------------Richard McCuistian grew up in Alabama learning about cars from his father who ran an automotive repair shop. Richard has worked for nearly 50 years in the automotive field as a professional technician, an instructor, a freelance automotive writer for Motor Age, ACtion magazine, Power Stroke Registry, and others (published every year since May 2000).Be sure to visit Richard's YouTube Channel which debuted in 2008 and has some impressive stats:19.3K subscribers1,483 videos7,705,195 viewshttps://www.youtube.com/user/McCuistian

Every December, a British man named Tom Whitwell publishes a list of 52 things he's learned that year. These fascinating facts reveal the spectrum of human behavior, from fraud and hypocrisy to Whitwell's steadfast belief in progress. Should we also believe? SOURCES:Tom Whitwell, managing consultant at Magnetic. RESOURCES:"Supercentenarian and Remarkable Age Records Exhibit Patterns Indicative of Clerical Errors and Pension Fraud," by Saul Justin Newman (Working Paper, 2024)."52 things I learned in 2023," by Tom Whitwell (Magnetic Notes, 2023)."Job Satisfaction 2023," by The Conference Board (2023)."What Fax Machines and Floppy Disks Reveal About Britain's Productivity Problem," (The Economist, 2017).Fighting Traffic: The Dawn of the Motor Age in the American City, by Peter D. Norton (2008)."Beyond Propaganda," by John Kenney (The New York Times, 2006).

3:53 https://on.soundcloud.com/wZMqa Here, Then, and When: How car companies sold us car-centric roads, and how autonomous cars and EVs will not solve that problem. With Peter Norton, author of "Fighting Traffic: The Dawn of the Motor Age in the American City," and "Autonorama: The Illusory Promise of High-Tech Driving." By Lindsay Sturman. 32:57 https://on.soundcloud.com/BkV3v Show Me the Way: On bike tourism and the Western New England Greenway, with Dan McGuinness and Tom O' Brien. By Lily Hoffman-Strickler. 45:02 https://on.soundcloud.com/2P4aJ Static Motion: "Bike scribble" artist Kathleen King Page's bike sculptures, murals, and canvasses are featured across the country. With Lily Hoffman-Strickler.

Electric vehicles (EVs) are a hot topic in the automotive industry and for good reason. They offer numerous benefits, such as reducing emissions and improving fuel economy, but they also present some challenges, including a lack of infrastructure and range anxiety. Pete Meier shares his perspective on the impact of EVs on the industry and offers some insights into their history and future. His message is one of encouragement and reassurance, emphasizing that technicians have risen to the challenge of the rapidly changing industry. Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete's other episodes HERE Watch Full Video Episode HERE The Rise of EVs (00:03:28) Forecasted sales of hybrid and battery electric vehicles and the reality of the US fleet of cars on the road. The History of Electric Vehicles (00:06:06))Pete Meier shares the history of electric vehicles, including the first propulsion system and the first rechargeable batteries. The Model T Ford (00:06:59) How the Model T Ford put the death toll on the first EVs due to its affordability and mass production. The Wild West of Automotive Innovation (00:08:08) The early days of electric vehicles and how it was a time of innovation and startups. Environmental Issues of the First EVs (00:08:50) The first electric vehicles were created to solve an environmental issue caused by horse-drawn carriages in New York City in the early 1900s. The Rise of Hybrid Vehicles (00:13:23) The history of hybrid vehicles, starting with the GM EV1 and leading up to the popular Toyota Prius. Greenhouse Gas Emissions (00:17:04) Greenhouse gas emissions and how they contribute to global warming and climate change. California's Zero Emissions Vehicle Sales Plan (00:23:16) Discussion of California's plan to achieve 100% zero emissions vehicle sales by 2035 and its implications. European Union's Zero Emissions Car Deadline (00:25:36) Discussion of the European Union's plan for all new cars to be zero emissions and cannot emit any CO2 by 2035. Alternative Solutions to Electric Vehicles (00:28:46) Discussion of alternative solutions to electric vehicles, including plug-in hybrids and synthetic fuels, and the importance of considering the entire lifecycle of a vehicle. Training and Education on EV Systems (00:32:26) Pete Meier encourages technicians to seek out training and education on EV systems, especially those who are up and coming in their careers. Passion to Help Abused Children (00:34:57) Pete's passion to support abused children and recommends listening to his episode on Remarkable Results Radio. Passion To Support Abused Children – Chris and Pete Meier [RR 805] Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

We all want to grow our businesses, influence our internal customers and help them develop, grow, and become better professionals. But how many of us are prepared to delegate and trust our team members' decisions? Today, I'm joined by the fantastic LeAnne Williamson. She is an Executive Coach, Advanced Certified Profit First Professional, Certified Engagement Coach, DEI Certified, and Consultant at Automotive Training Institute. She also writes for Motor Age and for the ATI Blog. Besides her formal education, LeAnne is passionate about personal development and is constantly honing her craft by studying with some of the greatest, like Bob Proctor, Tony Robbins, and Robert Kiyosaki, to name a few. Throughout our conversation, LeAnne dissects and explains leadership, what practices lead to an enticing, productive, and stimulating leadership style, and why so many shop owners struggle with delegating. We also discuss the importance of trust and accountability to achieve empowering levels of leadership, how to break old habits, and much more. In This Episode, You Will Learn:A bit about LeAnne's background and why she is so passionate about leadership (2:43)Leadership is an influence process (7:25)The four styles of leadership (8:13)An advice for shop owners who can't let go of making all the decisions (14:43)Learn to embrace and accept change (17:30)You can always squeeze in some personal development training in your schedule (21:05)Sometimes, shop owners get in the way of their internal customers (26:03)Is advice always welcome? (34:05)Resources:Book: Michael Bungay Stainer - The Advice Trap: Be Humble, Stay Curious & Change the Way You Lead ForeverConnect with LeAnne:LinkedInLet's connect:LinkedInFacebookEmail: info@maximumoctane.com Hosted on Acast. See acast.com/privacy for more information.

Introducing the new "Beyond the Shop" series that will feature the passions of your industry peers and professionals. In April 2017, Pete (aka GuardDog) and Chris (aka Ninja) Meier, began Bikers C.A.R.E. "C.A.R.E." stands for "Child Abuse Response Effort," and describes their vision - that is, to do everything possible to end child abuse in ALL of its forms and to come to the aid of children and families victimized by abuse.​​ Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete's other episodes HERE Show Notes Bikers C.A.R.E Inc- Helpline (813) 609-2457 3 Pillars of Bikers C.A.R.E. Mission- Educate, Restore, Protect The United States has one of the worst records in how it protects its kids. We have 1500 children dying every year as a result of neglect or physical abuse. It doesn't take numbers to make a difference, it just takes a willingness to make a difference Utilizing social media to reach out and seek help It's not the guy in the overcoat standing outside the schoolyard. It's the uncle, it's the soccer coach, it's the youth leader at church, and sometimes it's the family itself Provide resources for therapy and resources for domestic shelters, it's all about having resources with us as well as helping  Protect your children from cyber predators online; check with their phones and computers  Whether it's law or not, you should consider yourself a mandatory reporter. The average age of a sexual abuse victim is eight years old If you notice attitude changes in your kids, check on them Spend more time with your kids rather than them spending more time with phones and computers, make time for them, and go for a walk, go for a bike ride, go for a car ride etc. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner:

Paris Marx is joined by David Zipper to discuss how Silicon Valley pitched new technologies as the fix for a whole range of transport problems, and how that really just distracted us from solutions while allowing issues like  road deaths, emissions, and traffic to get even worse.David Zipper is a Visiting Fellow at the Harvard Kennedy School's Taubman Center for State and Local Government and a contributing writer at Bloomberg CityLab. You can find his articles and sign up for his newsletter at DavidZipper.com and follow him on Twitter at @DavidZipper.Tech Won't Save Us offers a critical perspective on tech, its worldview, and wider society with the goal of inspiring people to demand better tech and a better world. Follow the podcast (@techwontsaveus) and host Paris Marx (@parismarx) on Twitter, support the show on Patreon, and sign up for the weekly newsletter.The podcast is produced by Eric Wickham and part of the Harbinger Media Network.Also mentioned in this episode:David wrote about why traffic safety is getting worse in the US, and compared it to Canada, Finland, France, and Japan. He also wrote about the history of self-driving cars, the danger posed to pedestrians on the roads, the problem with infotainment systems, and what's wrong with positioning car tech as the solution to our problems.Paris wrote about how Elon Musk designed the Hyperloop to try to get California's high-speed line canceled.AAA puts the annual cost of car ownership in the US at over $10,000 a year in 2022. In Canada, CAA put it at $8600 to $13,000 a year in 2017 — a number that is surely even higher now.Peter Norton wrote about how the auto industry took over US roads in the early 1900s in Fighting Traffic: The Dawn of the Motor Age in the American City.Support the show

The proverb 'A little knowledge is a dangerous thing' expresses the idea that a small amount of knowledge can mislead people into thinking that they are more expert than they are, which can lead to mistakes being made. When it comes to repairing EV/Hybrids, the era of being a parts changer, I'm told,  is nonexistent. We recorded live at Dorman with G Truglia and Pete Meier, 2 out of 4 trainers for a weekend of hands-on training.  Listen to their perspectives on EV/Hybrid repair and training and why critical thinking is more important than ever. G Jerry Truglia, https://www.attstraining.com/about (ATTS: Automotive Technician Training Services), https://www.tstseminars.org/about-us (Technician Service Training.) Listen to G Jerry Truglia's other episodes https://remarkableresults.biz/?s=%22Truglia%22 (HERE). Pete Meier, Creative Director, https://www.vehicleservicepros.com/magazine/5fd243a354604646568b4699 (Motor Age), and industry trainer. https://www.bikers-care.org/ (Bikers C.A.R.E Inc). Listen to Pete's other episodes https://remarkableresults.biz/?s=%22pete+meier%22 (HERE) Key Talking Points Tips and tricks with EV/Hybrids- you must understand electric Using a meter- where to put it, what scale to put it on and what the readings mean You either fix it right, or you fix it wrong- there is no middle ground or a gray area Information is key- batteries, computer systems, motors, etc You have to have logic and critical thinking when working with high voltage Changing a battery isn't so simple anymore  Commitment to training and education- reading publications, attending live hands-on  classes Challenges- technicians do not receive support from the shop owner Transferring information from the brain to your hands- no longer a parts changer to fix problems. Comprehensive understanding.   How many shops are doing EV/Hybrid the right way? 60 volts can stop your heart and kill you “A little bit of knowledge is a dangerous thing.” Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

In Episode 2 of Season 2 of the Feminist City podcast series, Sneha Visakha is in conversation with Dr. Govind Gopakumar, Associate Professor and Chair, Centre for Engineering in Society at Concordia University. In this episode, they discuss Dr. Gopakumar's work in Bengaluru on topics ranging from the politics of urban infrastructure, urban mobility policies surrounding cars, buses and car-centric urban design along with the critiques of existing solutions to decongesting Bengaluru that contribute to the very problem it is trying to solve. They also discuss the use of law in shaping the city, lack of people's participation in determining policies and plans in cities and how this particularly affects women and other vulnerable populations in the city. Dr. Govind Gopakumar is currently Associate Professor in the Centre for Engineering in Society in the Faculty of Engineering and Computer Science at Concordia University. His specific interests are in the policy dynamics of urban infrastructure change, social dimensions of the sustainability of water supply, globalisation of urban infrastructure, interdisciplinarity in engineering education and social entrepreneurship for engineers. Dr. Gopakumar received his Ph.D. in Science and Technology Studies from Rensselaer Polytechnic Institute. Prior to that he received a M.S. in Energy and Environmental Policy from the University of Delaware and completed an M.S. in Electrical Engineering from Michigan Technological University. He has a B. Tech in Electrical Engineering from College of Engineering, University of Kerala, India. You can read more about him and his work here: https://govindgopakumar.net/ For background reading, we recommend perusing the literature provided below: Installing Automobility: Emerging Politics of Mobility and Streets in Indian Cities, Govind Gopakumar, MIT Press. Making a Feminist City – Planning Safety and Autonomy for Women, Sneha Visakha Indian Automobility, Govind Gopakumar, Concordia. Jaywalkers to be fined in special drive on pedestrian safety, The Hindu. Regime of Congestion: Technopolitics of Mobility and Inequality in Bengaluru, Govind Gopakumar, Science as Culture. Who will Decongest Bengaluru? Politics, Infrastructures, & Scapes. Govind Gopakumar, Mobilities. JNNURM as a Window on Urban Governance, Govind Gopakumar, Economic & Political Weekly. Bengaluru does not need a steel flyover worth hundreds of crores, voices rise against project, TNM Staff, The News Minute Free bus ride scheme for women begins in Delhi, The Economic Times Now, free bus rides for Capital's labour force, Sweta Goswami, Hindustan Times Car Country: An Environmental History (Weyerhaeuser Environmental Books Series), Christopher W. Wells, University of Washington Press. Fighting Traffic: The Dawn of the Motor Age in the American City, Peter Norton, MIT Press. Participolis, Consent and Contention in Neoliberal Urban India, Edited by Karen Coelho, Lalitha Kamath, M. Vijayabaskar, Routledge India Do Artifacts Have Politics? Langdon Winner, Daedalus, Modern Technology: Problem or Opportunity? The MIT Press Civic Groups: Bangalore Bus Prayanikara Vedike (BBPV) Bengaluru Bus Prayanikara Vedike's Bus Manifesto for BMTC Documentary: Social Life of a Bus, Govind Gopakumar & Bangalore Bus Prayanikara Vedike, Youtube. Podcast: Installing Automobility: Emerging Politics of Mobility and Streets in Indian Cities by Govind Gopakumar (Podcast), Govind Gopakumar, Sneha Annavarapu, New Books Network. Want to get in touch? Email sneha.visakha@vidhilegalpolicy.in or reach out to her on Twitter, @magicanarchist.

In this episode, David & Lucas are joined by Chris Messer, Vice President and Publisher with Endeavor Business Media. Endeavor recently announced their acquisition of 10 Missions Media, publishers of magazines like Auto Service Professional, FenderBender, and Ratchet and Wrench. Chris discusses what that means and how it fits into the industry as a whole. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Peter Norton, The Past and Future of Driving in High-Tech Cities Peter Norton is an associate professor of history in the Department of Engineering and Society at the University of Virginia. He is the author of the new book Autonorama: The Illusory Promise of High-Tech Driving as well as Fighting Traffic: The Dawn of the Motor Age in the American City and Persistent Pedestrianism: Urban Walking in Motor Age America, 1920s-1960s. Appendices: Peter Norton: The Wonderful Wizard of Oz by L. Frank Baum. Greg Shill: How Reporters Can Evaluate Automated Driving Announcements by Bryant Walker Smith; Rewriting Our Nation's Deadly Traffic Manual by Gregory H. Shill and Sara C. Bronin; Did Highways Cause Suburbanization? by Nathaniel Baum-Snow; and Freeway Revolts!: The Quality of Life Effects of Highways by Jeffrey Lin and Jeffrey Brinkman. Jeff Lin: Changing Lanes: Visions and Histories of Urban Freeways by Joseph F.C. DiMento and Cliff Ellis. Follow us on the web or on Twitter: @denselyspeaking, @jeffrlin, and @greg_shill. Producer: Schuyler Pals. The views expressed on the show are those of the participants, and do not necessarily represent the views of the Federal Reserve Bank of Philadelphia, the Federal Reserve System, or any of the other institutions with which the hosts or guests are affiliated.

Show Notes:In Autonorama: The Illusory Promise of High-Tech Driving, technology historian Peter Norton argues that driverless cars cannot be the safe, sustainable, and inclusive “mobility solutions” that tech companies and automakers are promising us. The salesmanship behind the driverless future is distracting us from investing in better ways to get around that we can implement now. Unlike autonomous vehicles, these alternatives are inexpensive, safe, sustainable, and inclusive.I'm excited to have Peter back on the Podcast for a second time. We not only dive into the sales pitch being served up to us about autonomous vehicles and a utopian world of car dependency, but we talk about the real-life pragmatic solutions that we should be focusing on such as a sustainable safety approach to mobility network design and the example provided in The Netherlands in the Dutch cycle path and transit network integration. And specifically the power of mobility choice.I hope you enjoy it.Helpful Links:Video version of this episodeLanding page for this episode - for access to photos featured in the video versionAutonorama: The Illusory Promise of High-Tech Driving published by Island PressFighting Traffic: The Dawn of the Motor Age in the American City published by MIT PressHow did the Dutch get their cycle paths video by BicycleDutchThe Best Country in the World for Driving - The Netherlands a video by Not Just BikesMy first podcast episode with Peter - Highlighting the Fighting Traffic bookShow Credits and Information: All video, audio, and music production by me, John SimmermanMy Personal Call To Action: - If you enjoyed this episode please give it a "thumbs up", leave a comment, and share it with a friend.- And if you haven't done so yet already, please subscribe to the Podcast - Please consider supporting my efforts by becoming a Patron via Patreon. For more information about my Active Towns effort or to follow along please visit my links below:- Website- Twitter- Newsletter- Podcast landing pages- Facebook- InstagramBackground: Hi Everyone, my name is John Simmerman. I'm a health promotion professional with over 30 years of experience and my area of concentration has evolved into a specialization of how the built environment influences human behavior related to active living and especially active mobility.In 2012 I launched the non-profit Advocates for Healthy Communities as an effort to help promote and create healthy, active places. Since that time I've been exploring, documenting, and profiling established, emerging, and aspiring Active Towns wherever they might be, in order to produce high-quality multimedia content to help inspire the creation of more safe and inviting, environments that promote a "Culture of Activity" for "All Ages & Abilities".This is one of my personal Active Towns channels and it features my original podcast episodes: conversations, and personal reflections profiling the positive and inspiring efforts happening around the world as I am able to experience and document them. Click here to access my YouTube Channel for my video contentThanks for tuning in, I hope you find this content helpful.Creative Commons License: Attributions, Non-Commercial, No Derivatives, 2022Advocates for Healthy Communities, Inc. is a nonprofit 501c3 organization (EIN 45-3802508) dedicated to helping communities create a Culture of Activity. Any donations collected are used specifically to support the organization's mission.Click here to make a donation to Advocates for Healthy Communities★ Support this podcast on Patreon ★

Key Talking Points Hybrid training- virtual training brought in a new group of people with free videos and easy access to top instructors. The median income for technicians is $45,000. It starts with the business owner raising rates and paying for training.  Participate together- get the team together for online webinars  Cons of virtual- you can't read the audience virtually, dead air. Live classes- make it interactive and fun. If you don't make it fun you'll lose them especially if it's their first time going to training. Create a short ‘post test' for after the training.  Implementing training immediately or it will be lost- recorded videos can be rewatched.  Consider signed agreement/reward system for training to hold employees accountable. Basics are the most important or you won't be able to grasp the high-end training Sponsors- brand exposure, the content is led by the trainer Do the salespeople need to be the ones to elevate shop owners?  Classes vs seminars- in classes you are learning in order to implement Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:       This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry's best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It's time to run your business at its fullest potential with the industry's leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm) Pete Meier began writing for Motor Age magazine in 2006 as a free-lance contributor and joined the magazine full-time in 2010 as Technical Editor. He is an ASE certified Master Automotive Technician, with over 35 years of experience working on a wide variety of brands. He is experienced in the classroom and training center, both as a training developer and presenter. His ten years of experience producing video content and streaming webinars have also helped develop skills in video production from concept to final product. Listen to Pete's other episodes https://remarkableresults.biz/?s=%22pete+meier%22 (HERE) G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes https://remarkableresults.biz/?s=%22Truglia%22 (HERE).http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

This episode’s featured guest is Joe Register who is the Vice President of Emerging Technologies at the Auto Care Association. Joe is here to shed some light on the recent ballot initiative in Massachusetts which passed with extreme margins in the November 3rd, general elections extending the Right to Repair framework to address new technologies around wireless communications and more. Recalls: 20V-701 - 2017 - 2018 General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity. Case Study: Sam, a mobile technician in Flint, Michigan, lines out a runs through an issue with a 2011 Jeep Wrangler Rubicon that left its owner stranded thanks to a potentially faulty set of keys. Sam explains how a decoration could have been the culprit the entire time after running through a series of resolutions. Industry Update: Leading automotive industry organizations from across the U.S. have joined together to create a new training event, Professional Automotive Virtual Education (PAVE), which promises to be the ultimate virtual training event for automotive professionals. The PAVE Training event is powered by CARQUEST Technical Institute (CTI), Worldpac, and Worldpac Training Institute (WTI). The virtual training will take place over three days beginning Friday, Jan. 8, and will run through Sunday, Jan. 10. Shops will enjoy the best and top trainers in the industry teaching more than 30 live training sessions. Additionally, the VISION Hi-Tech Training & Expo has announced its 2021 event will transition from an in-person event to a virtual event. The six-day training event will span across two weeks, consuming three days each week. The event starts on Tuesday, March 2nd, and will conclude on Thursday, March 11th. Visit VISIONKC.COM for more information. Kick off the new year with an exceptional training opportunity you won’t want to miss. The Vehicle Repair Virtual Training Summit offers a broad library of 40+ training programs right at your fingertips, featuring technical and management-related content, industry roundtable discussions, and product information from leading vendors. Brought to you by the experts connected to our trusted brands – Motor Age, PTEN, ABRN, and Vehicle Service Pros – and our valuable industry partners, the Vehicle Repair Training Summit features a unique opportunity to learn about a variety of topics at your own pace. Register today for one low rate and gain access to more than 40 classes available for 45 days. https://endeavor.swoogo.com/virtualtrainingsummit VehicleServicePros.com is home to Torque Factor, and Professional Tool and Equipment News, Professional Distributor, and Fleet Maintenance magazines. Have a topic or question you’d like discussed on a future episode? Email us at: podcast@vehicleservicepros.com.

Featured Books The Decameron Project: 29 New Stories from the Pandemic By the New York Times Magazine Worldcat American Road: The Story of an Epic Transcontinental Journey at the Dawn of the Motor Age by Pete Davies Worldcat Ex Libris: 100+ Books to Read and Reread by Michiko Kakutani Worldcat Generals Die In Bed by Charles Yale Harrison Worldcat The Thursday Muder Club By Richard Osman Worldcat Cumulative List of Featured Books The Decameron Project

It's often said that Americans have a “love affair” with cars and driving. Where did this oddly specific expression come from? Most people probably assume it was something that developed organically, like so many common sayings. But Peter Norton, the author of Fighting Traffic: The Dawn of the Motor Age in the American City, credits a little-known 1961 NBC TV documentary starring Groucho Marx for popularizing this famous phrase. It's a fascinating story that finds the wisecracking comedian pitted against anti-automobile activists such as Jane Jacobs and proves that America's so-called “love affair” with cars is more like an arranged marriage. ***This episode was sponsored by our friends at Cleverhood. Receive 20% off your purchase of stylish, functional rain gear designed specifically for bicycling and walking. Enter coupon code WARONCARS when you check out.*** Support The War on Cars on Patreon and we'll send you stickers and give you exclusive access to bonus episodes. Rate and review the podcast on iTunes. Buy a War on Cars t-shirt at Cotton Bureau. SHOW NOTES:  Purchase Peter Norton's book Fighting Traffic: The Dawn of the Motor Age in the American City as well as titles by all the authors who've appeared on the podcast at the official War on Cars page on Bookshop.org. Watch NBC's Merrily We Roll Along, which originally aired on NBC on October 21st, 1961 (Part 1 & Part 2). Read “The Myth of the American Love Affair With Cars” (The Washington Post) Find us on Twitter: @TheWarOnCars, Aaron Naparstek @Naparstek, Doug Gordon @BrooklynSpoke, Sarah Goodyear @buttermilk1.  Questions, comments or suggestions? Email us: thewaroncars@gmail.com TheWarOnCars.org

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program. Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities. Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017. Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes  (https://remarkableresults.biz/?s=scott+shotton). Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22). Key Talking Points: OEMs charts are not perfect Diagnostic pathways Process of elimination Experience and training bring is relied on  Misfire- certain feel and sounds to vehicles Verify problem- plug a scan tool into the car, pull codes, gather data, module scan, drive vehicle-based on customer’s complaint If the network is done then use the scope Always start basic then choose a path based on data you receive   Service consultant needs to have write-ups in full detail from the customer Experienced diagnosticians can self diagnose 60% of the time   Need a good resource database - “playing field levelers” Use all your senses to help narrow down the problem A diagnostic process should not be rigid and shouldn’t be Can be like poker or chess A scientific method as well Your hand (your idea). What are other hands telling you. A move in chess from your opponent changes your strategy The customer supplies important data. The service consultant must write it all down so the tech has as much information Diagnostics is a puzzle that you are always refining your strategy for completion   You need to know how to use the tools you have to organically be over 60% in discovering the real problem Matt says some luck does play into solutions. Importance of scan toolsScan tools should be in every bay and in every technician's hands Scan tools are required more and more   Don’t drive the car without a scantool plugged ini Divide and conquer Online training- invest in yourself and in your employeesCOVID-19 brought more virtual training, you are now able to learn from the best of the best without having to travel to attend  Will diagnostics get easier or harder with more and more technology? BothDiagnosing misfires is a lot easier   Parasitic drains-...

Dzisiejszy gość to Paweł Jaworski - filozof i urbanista, urbanista i filozof (i architekt do tego). Paweł działa za pomocą urbanistyki eksperymentalnej, łączącą badania, projektowanie oraz partycypację. Pomagam miastom zaplanować zmiany w przestrzeni publicznej, wdrożyć nowe pomysły i przetrwać rodzące się nieuchronnie konflikty. W 2017 roku w Dąbrowie Górniczej przygotowałem pierwszą w Polsce koncepcję przekształcenia ulicy śródmiejskiej poprzez testowanie rozwiązań tymczasowych wspólnie z osobami, które z niej korzystają na co dzień. W podobny sposób pracowałem w Warszawie, Krakowie, Szczecinie i Gorzowie Wielkopolskim. Z Pawłem dysktujemy o tym dlaczego jego wykształcenie filozoficzne jest kluczowym aspektem jego pracy w mieście. Co się stało, że Paweł zrezygnował z pracy w biurze planowania w Tychach i zaczął realizować się we własnych projektach? Rozmawiamy także o podejściu do samochodów i kierowców - pytam Pawła o to jak nie demonizować użytkowników samochodów, a w zamian za to, pokazać im, że często istnieje bardziej efektywna alternatywa dla przemieszczania się (szczególnie w centrach miast). Czym jest dla Pawła jego marka osobista i czy świadomie ją kreuje? Polecane przez Pawła książki to: 1) Livable Streets, Donald Appleyard (https://books.google.dk/books/about/Livable_Streets.html?id=pfreUQKD_4QC&redir_esc=y) Warto poczytać o tym Panu, np. na Wikipedii (po polsku!): https://pl.wikipedia.org/wiki/Donald_Appleyard 2) Fighting Traffic: The Dawn of the Motor Age in the American City, Peter Norton (https://www.goodreads.com/book/show/2924825-fighting-traffic) Wywiad z Pawłem, w którym opowiedział o tym, jak będą wyglądać nasze miasta po pandemii możecie znaleźć tutaj: https://wyborcza.pl/AkcjeSpecjalne/7,173931,26348043,gdy-pandemia-sie-skonczy-bedziemy-bardziej-doceniac-zycie-w.html?fbclid=IwAR2XuPkJbacXHFSBKm6JZE4nWG4cl8gu6mmFFHBISIKBH6gtngREs5z_TR4 A działania Pawła - jako Experimental Urbanism możecie śledzić na: - jego blogu/ stronie internetowej: http://experimentalurbanism.com - facebooku: https://www.facebook.com/experimentalurbanism - instagramie: https://www.instagram.com/experimental.urbanism/

https://youtu.be/jxf4tEfk2cI Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb, Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program. Scott is a former automotive instructor at Kishwaukee College. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities. Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017. Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes  (https://remarkableresults.biz/?s=scott+shotton) . Jon Bockman owns two locations; Bockman’s Auto Care in Sycamore, IL and the newly opened Bockman’s Truck & Fleet in DeKalb, IL. Jon is a second-generation owner of a business that has been around since 1964. He is a member of ASA and sits on the local college advisory board. He is the treasurer of a NAPA Business Development Group and is the winner of the 2019 NAPA AutoCare’s Shop of the Year. Jon's previous episodes (https://remarkableresults.biz/?s=Jon+Bockman) . Eric Ziegler, a Mobile Diagnostician owner of EZ Diagnostic Solutions Inc in Peoria, IL. Also, an instructor for Automotive Seminars and The Driveability Guys. Eric's previous episodes (https://remarkableresults.biz/?s=Eric+Ziegler) . Dave Denmon founded Dave’s Car Care (formerly known as Dave’s Tire and Auto Corral) in 1980. He has been very active in the community, sponsoring Food for the Hungry, the Phoenix Women’s Shelter, Little League, girls’ softball teams, and established Sunny slope Ministers of Hope to feed local homeless. Dave's previous episodes (https://remarkableresults.biz/?s=Dave+Denmon) . Key Talking Points: As a test on ‘how is business’ in the face of the pandemic, both Dave and Jon are doing well Conceptually,Specific and focused on exactly what you need Theory and hands-on One on one because of the smaller class Defray cost by inviting local shops to participate AdvantageLooking for a specialized type of training. Customize to your needsPico Scope as an example Develop a core group of technicians to do this type of training Save travel, hotel and some food costs Shared training among your peers in your market More intimate. Instead of many generalized classes, you can pinpoint Move from basic training quicker because of a small group Use your shops’ equipment In today’s culture, you need a commitment from your technicians that are willing to learn every day You may hire a technician that has never used the equipment you use in your shop. Hire for this specific training Repetition if the mother of learning. Dave Denmon Dave has a contract with his techniciansWill get a monthly credit against a total he is investing in them with training Download Form (https://remarkableresults.biz/download/32226/) . This builds training buy-in and a training bond You have to train your people Technology explosion in the next five years Flat Rate vs Hourly/Incentive (hybrid) Eric: Average technician pay in US $38. That is average. Eric does technician mentoring Navy Seals: They all have their role Dave is not going to run ads for technicians he will be drafting them from previous This...

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program. Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities. Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017. Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes (https://remarkableresults.biz/?s=scott+shotton) . Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes (https://remarkableresults.biz/?s=%22fanslow%22) . Key Talking Points: Podcast episode RR 513 (https://remarkableresults.biz/remarkable-results-radio-podcast/e513/) with Scott Shotton on Silver bullets In general, Silver Bullets don’t sit well with Matt Matt believes there is a loss in ‘pathing’ in diagnosing todaySilver Bullets should be a piece of your discover processes He believes they should be at the end of discover Pattern failures allow you to hit a high percentage You must learn how to process data you received by a scan tool data stream, scopes etcData to lead you to a root cause Training and networking will help you without going to a data base (resource) Scott: “If you know how it (supposed to) works, you can fix it”He believes you need to do your research early in the process with the data bases Matt, much learning occurred late at night on forum chatYou can get to reliant on the bullets When things don’t’ go your way where do you go, what do you fall back on?Likened to GPS and follow the instructions and it takes you there. If you lose signal or road construction you need to rely on instincts, topography to get to the destination Matt realizes that a blended approach to pathing, inherent knowledge, and data research is what he uses every day Data banks or silver bullets are an approach says, ScottPlug in a scan tool, record the data and use it as another tool for your research Matt says if you use a bullet, ask how you could have gotten there on your own The longer Scott does this the less he relies on TSBs and Data Bases because he has developed a skill set to diag the car Some solutions don’t tell you why There are some vehicles that you are not going to fix Research and learn and make it part of your diagnostic process Solutions can come from your network When you look at the top 3 solutions....

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program. Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities. Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017. Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott's previous episodes  (https://remarkableresults.biz/?s=scott+shotton) . TAC talking points Silver bullets- pattern failure, silver bullet is the fix to that problemFailures in vehicles 10 years old- 13% were P0420, 10% were P0171/P0174, 8.2% P0401 (76% were Ford vehicles Cannot gamble with silver bullet fix, silver bullet gives you direction but still need to test and prove root cause of car, saves time by narrowing options, reduce comebacks and retain customers   Getting silver bulletsExperience  Manufacturer technical service silver bullet  Internet- can find good sources and bad sources online    Resources: Thanks to Scott Shotton for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. (https://remarkableresults.biz/listen/) Find every podcast episode (https://remarkableresults.biz/episodes/) . Every episode segmented by Series (https://remarkableresults.biz/series/) . Key Word Search (https://remarkableresults.biz/tag-cloud/) . Love what we do? Buy Carm a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Learn more about NAPA Smart Sign and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com (http://www.napaautocare.com/) .  

https://youtu.be/FTGZbgwjMXE The Panel: Bryan Gossel, BG Automotive, Fort Collins CO  Brian's Previous Episodes (https://remarkableresults.biz/?s=Bryan+Gossel) . Phil Carpenter, Director of Operations, Urban AutoCare and Avalon Motorsports. Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Judi’s previous episodes (https://remarkableresults.biz/?s=haglin) . Brad Pellman first started working in the automotive industry at the age of 15 and over his career has held a wide variety of jobs at both dealerships and independent repair shops. In 1995 this dream of owning his own shop became a reality when he opened up Pellman’s Automotive in Boulder, CO with his wife, Lisa. Brad is ASE master certified and AAM designated as well. He is currently on the Board of Directors for ASE and ASA Colorado, with past board involvement with CCPN and the TECHNET Automotive Council. He has had the added privilege of being designated as one of the Motor Age Top shops in the country. And hopes to continue to raise the awareness and importance of Independent automotive repair across the country. Brad’s previous episodes (https://remarkableresults.biz/?s=Brad+Pellman) . Key Talking Points: Training is Maintenance Why is the participation low at so many regional and/or national events Listen to the commitment from Phil Carpenter as to the number of venues and how many of his team are going to matter how far including Vision, ASA Colorado Summit and STX Localize training with your fellow shop owners. Don’t call them competitors call them allies Classes for technicians, service advisers and owners The power of networking beyond the training Build grassroots in your community and create a culture of sharing Be the hand up not the handout. Give. Also, be willing to receive and then implement a great idea. Don’t regret for years not implementing Realize that there is enough business for everyone. You cannot fix all the cars A good shop wants the shop across the street to be as good as them Same faces show up for training When will shops hit the wall because they are not training? Many may have already Bring in national trainers to your marketplace, get together with your allies and split the costs Have all local competitors work together on training. There is no competition when it comes to the power and value of training If you don’t implement the key things you learn you just wasted your time When you teach you learn ADAS training should be required for all owners, techs and service advisers. Understanding the complexities and calibration routines will help communicate with your customer and respect the technology while working on an ADAS equipped vehicle Asking for help is a sign of strength not weakness Consider a training bonus at year-end Pay for all training Do not ask for a written commitment to stay with the shop after you invest in training Find a close friend who owns a shop and work together as collaborator and an ally Resources: A special thanks to Bryan Gossel, Brad Pellman, Phil Carpenter, and Judi Haglin for their contribution to the aftermarket. Books Page  (https://my.captivate.fm/books/) Leave me an honest review on  iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews

I want to thank the thousands of listeners who make our purpose meaningful. We do it for you. To the sponsors of the podcasts over the years. THANK YOU. Guests for the 500th Episode Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC. Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry. Amy was awarded the 2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes  (https://remarkableresults.biz/?s=%22Amy+Mattinat%22) . Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business.  Zimmerman’s Automotive (http://www.zimmermansauto.com/) , Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division. Among her involvement: Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes  (https://remarkableresults.biz/town-hall-academy/a144/?s=judy+walter) . Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population of 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq ft shop has 21 lifts with two flats per lift. Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry's previous episodes (https://remarkableresults.biz/?s=jerry+kezhaya) . Brett Beachler, is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property. Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business. Listen to Brett’s previous episodes (https://remarkableresults.biz/?s=%22Brett+Beachler%22) . Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI. Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes  (https://remarkableresults.biz/?s=%22kirk+richardson%22) . Dwayne Myers With Dynamic Automotive, This MSO group was selected top 10 automotive shop in 2014 from Motor Age and has...

The Panel: John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode  (?s=john+eppstein) . Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes  (?s=haglin) . Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of MWACA where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom Line Impact Group for 4 years. Listen to Keith’s previous episodes (?s=%22Keith+Williamson%22) . Lisa Eckler is an executive assistant by trade, and a native upstate New Yorker – and somehow managed to marry a Red Sox fan!  Lisa’s background in office management and marketing brought a new facet to the business. When she left her position three years ago, Lisa became the business and marketing manager for Foreign Car Specialists.  In her new position, she has increased customer awareness for the business, increased the shop’s search engine optimization (SEO) and has brought the business to the first page of Google’s organic rankings for search engine results. Lisa has two boys who are grown and gone and a daughter still at home.  Kevin’s teenage daughter and son live with them full time and rounding out the family are four cats, a perfect dog and 11 chickens who provide breakfast and entertainment daily. Find Lisa’s other episodes (?s=lisa+eckler) . Key Talking Points: You need to be in a good place in your business where you need help or a bad place and you need help, twenty groups are for you. You must be willing to commit to the process and responsibility You don’t know what you don’t know and discover that in a big way by joining a twenty group Learn quickly what basics you need to start fixing You’ll learn to give a higher level of customer service and give exceptional service Judi is experiencing an explosion in your business since she is focused in another area with ATI to support its 20-Group program. Without Judi, the business is flourishing. Besides national groups, there are regional twenty groups Find close friends that are all willing to help you with your success and even take your call then things are not going well. Lean on each other. There are local groups such as NAPA’s BDG (Business Development Group). Jasper has some groups like this. But they are not exactly like twenty groups, but they are there to help. Travel in twenty groups can be limited to twice or three times a year and ZOOM meetings monthly supplement Google Drive is supplementing the ease to share your numbers and even ads used to hire One of the biggest values from twenty groups is accountability It is not easy to accept accountability from your peers especially if you are not strong enough to hold yourself accountable It is OK if you are struggling and being...

The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which is the #1 soft skills or life skills training we all need to have. In support of your work to build an enduring business culture one of the best tactics you can implement is soft skills or life skills training. Consider the message in this episode as an important component to building your enduring business culture.   Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes  (https://remarkableresults.biz/?s=haglin) . Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America. S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs. An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes  (https://remarkableresults.biz/?s=%22kyle+holt%22) . Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research. Jeff discusses and drives home an important strategy on ‘Building A Learning Culture’ in your business. This episode can be distilled down to four words: Let’s Go Learn Something! Listen to Jeff’s previous episodes HERE (https://remarkableresults.biz/?s=Jeff+Peevy) .   Key Talking Points AMi survey Over 80% of employees still employed over five years when listening, communication and interpersonal skills are possessed by team members. They were rated above average or excellent in these soft skills. Soft skills training also helps at home and in personal relationships and with retention The boss may lack these skills which make him/her difficult to communicate with 83% believe that soft skills training will help their business We hire for skills and not for attitude and soft skills    SP/2 attacks this issue from a CTE perspective (Career Tech Education) programs Soft skills will most likely win the interview than tech knowledge Are your people coach-able? Then can learn soft sills Not hard to teach computer skills Judi has a game night once a month. It is a safe place where anything can be discussed Soft Skills starts with the owners and leadership and should include shop managers, service advisors and technicians of all levels A good mentor should have great soft skills Jeff Peevy says listening is the single most important   life skill to learn Talking and listening is not communicating Soft skills training is easier than technical training Keep in mind soft skills

Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes  (https://remarkableresults.biz/?s=haglin) . Key Talking Points: Power over data is important to help move your business forward Knowledge is great but implementation is most important You must track your marketing source to evaluate your marketing ROI How did the customer find us? Just ask. Enter in your POS system Track number of visits from the original source. Are your customers that you get from sources coming back for a second or third time. This is a critical part of understanding your investment Judi believes if they come back by the 3rd time, they are a ‘customer’ Your data will build up either acquisition or retention Judi is making good decisions Her online presence is where she should spend her money There are no marketing silver bullets Based on your demographics Try many different things Know your data to verify that your money invested will bring you a return. Best way is to ask your customer where they found us. Know your one-time visitor percentage and the source of it. That will help you understand if you should keep investing in that source. Frequency is very important New customer percentage Are you gaining 20% new customers a year. Stat you lose 10% every year   A special thanks to Judi Haglin for sharing her passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.   Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

The Panel: Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes (https://remarkableresults.biz/?s=haglin) . Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes  (https://remarkableresults.biz/?s=palermo) . Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Home builder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969. Mark also serves on the Board of Directors of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE (https://remarkableresults.biz/?s=mark+roberts) .   Key Talking Points: Tom Palermo Identify talent and put employees on a path to success early.  A good interview process can get the ball rolling here from the start.   There are people that need to get comfortable before they can show their full potential so be sure not to box anyone in.  The inverse to that would be to understand the limitations of each person and don’t put them in a position to fail. The ability to do this comes with time and experience. Don’t micromanage.  We have all done it and it has never worked.  In order to get employees to take ownership and lead, you have to give them the reigns and let them steer.  Develop a training program that gets them up to speed on your policies and procedures quickly. Once they are up to speed let them do their job.  Support them when they need it but don’t subvert the process by doing it/thinking for them. Use team building events and exercises to get everyone on the same page.  I like to utilize events done as a group as opportunities to build relationships between employees.  Having a good relationship outside of the day to day changes the way people interact in the heat of battle.  This is critical to groom today’s employees into tomorrows managers. These events could be anything that gets everyone together to learn and/or have fun.  ie training, fun events(track nights, dinner out, etc), lunch and learns, etc… Lead from the front!  The best way to motivate and encourage leadership qualities in employees is to make sure they understand that you are willing to do whatever has to be done to succeed.  When they understand you’d never ask them to do something you wouldn’t do or haven’t done, employees respect you and are more willing to take ownership and ultimately succeed. Mark Roberts 70:20:10 Principle 70% of learning happens through experience, such as daily tasks

The Panel: Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns Dubwerx, a multi-shop owner in Cincinnati, OH. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan has also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes  (https://remarkableresults.biz/?s=%22Ryan+Clo%22) . Edwin Hazzard is a business owner, mobile diagnostic tech, automotive instructor and currently, a contributing writer for Motor Age magazine and automotive service professional magazine and has been an auto tech since 1984. Listen to Edwin’s previous episodes (https://remarkableresults.biz/?s=Edwin+Hazzard) . Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times. An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm. Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes (https://remarkableresults.biz/?s=Craig+O%27Neill) .   Key Talking Points: Ryan Clo uses Google Docs to create a todo list. This makes for desktop and mobile. He puts in hyperlinks to help him. He is on his desktop most often. This allows him to be organized. Craig uses Calendy to schedule time with him. It helps him manage his time with clients Too many shop owners let their day manage them instead of them managing their day Ryan uses Gmail and an add-on called Boomerang Use Gmail read receipts to get a verify on an important message Zoom or Skype for face to face with certain clients or a networking group Shop owners should have a camera and USB headset/mic at their ready for this new way to communicate Multi Shop Operations use Zoom to stay connected with their teams and to hold meetings Bridges the gap of distance Duo for Android for face to face Join.me is a quick free app for screen share Mighty Text is an app you can use on desktop and sync to your smartphone Apps to consider Insurance company Airlines Bank Training events Associations Remarkable Results Radio Loyalty card app Uber Lyft Uber Eats Waze Facebook Groups Marketing Evernote Slack Apple Health App Foodicate Food bar code scanner to understand what is in the food you buy Drop-Box for cloud storage Google Drive Google Tasks Express VPN. A level of protection while you are on the road. Encryption   Resources: A special thanks to Ryan Clo, Edwin Hazzard, and Craig O’Neill for their contribution to the aftermarket. Books Page (https://remarkableresults.biz/books/) Leave me an honest review on iTunes...

In this episode, Gregory Shill, Associate Professor of Law at the University of Iowa College of Law, discusses his article "Should Law Subsidize Driving?," which will be published by the NYU Law Review. Shill begins by describing the terrible toll that automobiles inflict on America every year: 93,000 deaths (40,000 in crashes and another 53,000 killed prematurely by vehicle emissions), millions of serious injuries, and many hundreds of billions of dollars of damages due to lost lives alone. Then he explains how automobiles are subsidized not only by intentional public policy, but also by legal rules that prioritize and indemnify driving, while discouraging and stigmatizing other forms of transportation. He argues that this reflects policy choices that we can and must reverse, and discusses effective approaches to reform adopted by other countries, which have dramatically reduced driving and the terrible costs it imposes. Shill is on Twitter at @greg_shill.Shill recommends the following resources for those interested in learning more about reform:Angie Schmitt, How Driving Is Encouraged and Subsidized—by Law, StreetsBlog, Mar. 6, 2019The Vision Zero Street Design StandardCenters for Disease Control, Motor Vehicle Crash Deaths: How Is the US Doing? (2016)Peter Norton, Fighting Traffic: The Dawn of the Motor Age in the American City (2011)Joseph Stromberg, The Forgotten History of How Automakers Invented the Crime of “Jaywalking” (discussing Norton’s book).Fabio Caiazzo et al, Air Pollution and Early Deaths in the United States. Part I: Quantifying the Impact of Major Sectors in 2005, 79 Atmospheric Environment 198 (2013)(discussing 53,000 deaths from road transportation emissions)John D. Kraemer & Connor S. Benton, Disparities in Road Crash Mortality among Pedestrians Using Wheelchairs in the USA: Results of a Capture–Recapture Analysis, British Medical Journal OpenKelcie Ralph et al., Editorial Patterns in Bicyclist and Pedestrian Crash Reporting (2018) (working paper)Michael Lewyn, The Criminalization of Walking, Illinois Law Review (2017)Danielle Davis, How the NYPD, the DOT, and the Justice System Have Failed My Sister: Part One (2017) (telling the story of Lauren Davis’s death at the hands of a motorist in Brooklyn, and the cruelty her family experienced at the hands of law enforcement and the city) See acast.com/privacy for privacy and opt-out information.

Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries. Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer. Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases. He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines. ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada. Key Talking Points In our industry communication is paramount to building a strong customer and team relationship. The customer’s concerns on their car require the service consultant to ask the right questions and employ active listening skills and empathy along with the art of asking the proper questions. Every case is different which mandates these skills. You need to understand your customer’s communication behaviors and DISC is a great way to best understand how to communicate with your customer The service consultant interrupts what the customers says into a repair order that explains precisely what the customer’s concern is and guides the technician to precisely what, from the customers perspective, is wrong with the vehicle. The 3 C’s Customer Concern Cause of the Concern Recommended Corrective Action Virtual Vehicle MD is a tool to use to help explain and communicate with your customer. Playback word for word to the customer what the service consultant understands. Double up on your listening vs. you talking. A special thanks to Scott Wheeler for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are (https://remarkableresults.biz/?s=%22greenwood%22) John Jackson is a Professor in Automotive Business School of Canada, has been involved with the automotive aftermarket since the 1980s when he took a contract with the Auto Parts Sectoral Training Council as a Curriculum Designer. After working in Western Canada (Alberta and Saskatchewan) at Lakeland Interprovincial College and at the Blue Quills Native Education Centre, he eventually joined the Canadian Automotive Institute, now the Automotive Business School of Canada (ABSC). John is an experienced faculty member at the ABSC and longtime humanist. Beginning with his studies in Television, Stage and Radio Arts Technology (Southern Alberta Institute of Technology), he has a Bachelor of Education Degree (Honours) (University of Calgary), a Bachelor of Arts in Social and Cognitive Anthropology (York University), a Specialist Qualification in the teaching of English as a Second Language and a Masters Degree in Theory and Policy Studies in Cognitive Philosophy (Ontario Institute for Studies in Education, University of Toronto). He is the National Treasurer of the Canadian Institute of Marketing and holds the Registered Professional Marketer (RPM) designation and is one of the few registered professional marketers in Canada. John has comprehensive experience in public and private radio and television broadcasting, newspaper publishing and advertising and multi-media advertising. He also has experience in international journalism. He has lived, traveled and lectured extensively in Asia, Europe, Africa, The Middle East, and the Caribbean. Professor Jackson has been recommended to receive the Queen Elizabeth II Diamond Jubilee Medal, which recognizes those Canadians who have “made a significant contribution to a particular province, territory, region or community within Canada, or an achievement abroad that brings credit to Canada. Key Talking Points : John Jackson Professor at Automotive business school of Canada- largest in Canada 500-600 students Teaches automotive aftermarket, history of automobiles, and global automotive industry Throughout Canada largest percentage of graduate employment- 93%. That is higher than any other college program in Canada. 50% of graduates are retained in industry November 20th: Aftermarket day for students: vendors/manufacturers/wholesalers come Scholarships: Gave out $91,500 and have $50,000 available Auto Show: yearly in June, attract 7-10k people, the largest student-run auto show in North America, over 300 cars on campus Co-op program: 100-150 employers willing to take a student in paid co-op position, able to get experience and learn different sectors of business Bob Greenwood Addresses students when in the area- able to connect, have discussions and answer questions Gives perspective and update on aftermarket Image of aftermarket Evolving because of technology- embracing new technology See the need for aftermarket repairs Personal electro-mechanical mobility- not all about cars and parts Transportation as a service-autonomous cars Less personal connection to vehicles   Resources: Thanks to Bob Greenwood and Professor John Jackson for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders...

The Panel are members of ATI’s female only twenty group the ‘Leading Ladies’. Pictured above Shelle Bennett, Judi Haglin and Kelli Weatherby.   Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Previous episodes  (https://remarkableresults.biz/?s=haglin) .   Kelli Weatherby co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ. Accurate Automotive was founded in July 1994 Their time building Accurate Automotive, Inc. has been very adventurous. Along the way they have been fortunate to have received awards but mostly Kelli treasures her involvement in ATI and being a part of the sole all women 20 groups, Leading Ladies.   Kelli is the mother of 2. Morgan (daughter), Corbin (Son) both married now and working in their careers. Corbin is a father of 3 which makes me a Nana who LOVES to spoil her little’s!!!   Listen to Kelli’s previous episodes (https://remarkableresults.biz/?s=%22Kelli+Weatherby%22) .   Shelle Bennett Mike’s Kars, Inc. Gettysburg, PA and her husband Mike purchased the business from Shelle’sparents in 2001.  (Her parents started the business in the late ’70s.)  Shelle joined the business in 2003 to help continue the transition from parent to child.  As we transitioned, grew the business and made it more efficient, Mike needed another challenge and became a coach with ATI.  At that time my parents had been out of the business for a few years and that left me at the helm.  So … since spring of 2011 I have been solo – of course with Mike, my ATI coach and the Leading Ladies 20 Group a phone call or text away for support. The shop has 4 bays, 3 techs, 2 service advisors, 1 admin assistant.   Key Talking Points: Women owners in an ATI twenty group. They work hard in their group and they have homework and it is frowned upon if it is not done. They’ll do a zoom meeting and they have a private Facebook Group. They collectively read a book and then discuss their take-a-ways. Business Culture is very important to this group. They love to talk business. Confidence is a great result of the twenty group. They’ve used the Bird Test to evaluate their compatibility to their teams and each other. Knowing each other’s unique and distinctive traits that clarify personality and innermost being.   The power of the group is the group. We are safe inside the group. We have a safe learning environment. The secret to the success of the business is YOU. Give your team a voice in changes in the business. Too many shop owners do not have humility in order to make a change and grow their company. They need to look up and start to network. Start looking long term and not on getting out. This mentality will not help grow your business. Get involved locally. Fear of sharing holds shop owners back. There is enough cars/work for everyone. Business is a forever rollercoaster of opportunities and challenges Let your vendors know you are an open shop    Technology will be an extremely important factor to pay attention to. E-commerce with parts buying issues will become factors in our business plans Installing customer parts will become an issue to deal with. Is it possible to sell ‘labor’ online and sell a package of hours to the consumer? Get in touch with Judi, Shelle, and Kelli via Carm’s email...

Pete Meier is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 years of practical experience as a technician and educator, covering a wide variety of makes and models. Now, as Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age, ABRN, Aftermarket Business World and Dealer News, his primary goal is to bring working technicians the information they need to succeed. Listen to Pete’s previous episodes (https://remarkableresults.biz/?s=pete+meier) .   Key Talking Points: They are blessed that many of their contributors are working techs. They serve 100,000 shops in the United States which is why the accuracy of every article is critical. Pete needed new tires for this truck because in his own shop he does not have a tire machine. Purchased online with a 35% off coupon and set the appointment. Went to get tires changed- wanted alignment checked and had to ask to have it done Missed service opportunity No process for customer service   Training for techs If you are employed at a shop that will not support time off for training or assistance in funding for training, there are a lot of other shops that will. Go find them. The only way to keep passion and rise in the industry, find a shop that mirrors your same passion and goals Shop owners- need to be a part of the industry advisory council for local high schools and colleges.   Manage your customer service- test your culture Phone shop your locations Ask female to shop business to see how they are serviced   Resources: Thanks to Pete Meier for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them.   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at  fmgaragegurus.com (http://fmgaragegurus.com/)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)  

Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are (https://remarkableresults.biz/?s=%22greenwood%22) . Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, driveability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background. Eric supports collision centers and auto repair shops and has one tech in his mobile diagnostic business. Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light-Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician. Eric is an ASE Recertified Advance Level L1 Master Technician who has spent a great deal of his career focusing on automotive electronics, engine management diagnostics, module programming, and network communication. In addition to owning and operating EZDS, Eric is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US.  He regularly attends and trains at some of the automotive industries top training events like Vision KC, ASA ATE, Automechanika, NESSARA, AV Tech Expos, KOI, Indiana ASA and the CAN Conference. Eric’s previous episodes are (https://remarkableresults.biz/?s=%22eric+ziegler%22) . Key Talking Points: Being business developers. Owners need to take inventory of the staff’s knowledge- where they are at, where they should be. Need to be a well-rounded team that trusts each other- employees having knowledge of both business and technical aspects of shop. “If you don’t believe in your people, why did you hire them?”     Having a passion for the industry. Are you living your dream? Share your knowledge and develop others, become a mentor to the next generation. A passion for being a trainer can become a mentor figure when it comes from the heart. Who are the replacements for the current top-level industry trainers? We must start to pass this on and help the new generation. Eric’s story from his dad, a Caterpillar add: “In business as in life, there are no simple solutions, just intelligent choices”. -Caterpillar Training Attendance rates are down. Daytime training should rule so the trainer can have a life. One-day class should be $395-495 per person, minimum 20 per class and maximum limit. Some shops do not want to spend money on training, the younger generation would rather take an online class. People that need training the most are not at training seminars. Training is not an expense, it is an investment in business and investment in your future. Getting the most out of training classes. Study agenda ahead of time. Are the topics covered beneficial to your business? Confirm with the instructor. Great Idea! Twenty Style Group for Technicians “A Ten Group” Use Warranty Labor as a metric Hands-on Theory Lead my an industry instructor. Resources: Thanks to Bob Greenwood and Eric Ziegler for their contribution to the aftermarket’s premier podcast. Link to Automotive Aftermarket E-Learning Centre Ltd.  (http://www.aaec.ca/) . Link to EZ Diagnostic Solutions  (http://www.ezdiagnosticsolutions.com/) . Link to the ‘BOOKS‘ page highlighting all books...

Kim and Rob Auernheimer own CS Automotive in Brentwood, Tennessee.  CS Automotive was opened in October of 2006 in the back of the warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining husband Rob, in the business, Kim had a career in Real Estate and Commercial Property Management. In July of 2011, she stepped out from the background and joined her husband in the venture of creating an industry-leading, standout shop on a full-time basis. Listen to previous episodes (https://remarkableresults.biz/?s=%22auernheimer%22) . Judi and Dana Haglin owners of Haglin Automotive Inc. is a full-service auto repair shop in Boulder, CO, they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they explain how that happens. There are certain rules that create harmony for them. They pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Previous episodes (https://remarkableresults.biz/?s=haglin) . Key Talking Points: For Kim and Rob, there are two different personalities. One at home one at work. Advice for successful communication- take a communication style to learn about each other and then learn how to have the others ‘conversation’. There is an episode on this topic, the DISC evaluation to best understand each other’s communication style. Understand strengths and weaknesses and how you can be efficient together as a team. See episode on DISC HERE. Work life and home life personalities often separated- being apart of both can be eye-opening and challenging Learn which buttons to press and not press, when to approach things and how to communicate with each other Wife has to still prove themselves to employees and spouse Have boundaries to prevent overflow of work-life spilling into home life together otherwise the work will never end- always be respectful and mindful of each other Don’t let business take over the family, you have business for the family and for your employees family and your customers Balance and keeping each other in check Knowing partners strengths and weaknesses to help better the business and customer service   Look back as much as looking forward to seeing the progress and changes you’ve made Making decisions together Have to trust and support each other in order to make change in business, need one on one time together Reaching out and helping other businesses will only make the industry stronger Start with one new relationship at a times. Share in your success   Recognize and appreciate your partner’s strengths. Let them do it. Advice for successful communication- take a personality test (DISC) to find out how you can be efficient together as a team. Know yourself and all of your team. See episode on DISC (https://remarkableresults.biz/a041/) . To make it work have your partners back. Don’t let the business take over your family. The marriage is more important than anything. Perfection does not exist. Look back and see where you came from. This will provide you with a perspective on your accomplishments together. Better together than apart.   Resources: Thanks to  Kim and Rob Auernheimer, and Judi and Dana Haglin for their contribution to the aftermarket’s premier podcast. Link to Haglin Autocare  (https://www.aftermarketsuppliers.org/) . Link to C and S Auto  (https://www.autocare.org/) . Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes...

Getting from one place to another is hard. What if we could just teleport? From the physics of how this would work (it wouldn’t) to the ripple effects it might have on politics, urban development, and tourism, this episode is all about what would happen if we could zip instantly from one place to another. Guests Matt Lubchansky, comic artist and associate editor at The Nib Zeeya Merali, physicist at the Foundational Questions Institute, author of A Big Bang in a Little Room, cohost of the FQXi Podcast Peter Norton, historian at the University of Virginia, author of Fighting Traffic: The Dawn of the Motor Age in the American City (Paper from the advertisement: Time to End the Use of Genetic Test Results in Life Insurance Underwriting) → → → Sources and more links available here ← ← ← Flash Forward is produced by me, Rose Eveleth. The intro music is by Asura and the outtro music is by Hussalonia. The teleportation attendant from the future was played by Tamara Krinsky. Tamara is the host of the science & technology show TOMORROW'S WORLD TODAY, which you can watch on Amazon, right now. The episode art is by Matt Lubchansky. If you want to suggest a future we should take on, send us a note on Twitter, Facebook or by email at info@flashforwardpod.com. We love hearing your ideas! And if you think you’ve spotted one of the little references I’ve hidden in the episode, email us there too. If you’re right, I’ll send you something cool. And if you want to support the show, there are a few ways you can do that too! Head to www.flashforwardpod.com/support for more about how to give. But if that’s not in the cards for you, you can head to iTunes and leave us a nice review or just tell your friends about us. Those things really do help.  That’s all for this future, come back next time and we’ll travel to a new one.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Ron starts this episode with a call on a 2010 RAV 4 with a tire warning light on – and her hubby says “don’t worry about it” : takes a call on a 10 Grand Marquis and a 10 Dodge Caravan with questions on replacing the batteries : takes a call on an 05 Ford Freestar with a slip in its transmission : Ron talks about his Technician Danny’s grandmother’s RAV 4 with a noise from the area of the timing cover : talks about an article in Motor Age magazine regarding tires : and talks about the basics of vehicle maintenance. Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers

In 2009, soon-to-be Toronto Mayor Rob Ford declared that he would end the war on cars. His remarks were the opening shots in a battle that would come to signify more than just how people get around. How did cars and the urban/surburban divide become a cultural flashpoint? And did you know that a “War on Autoists” was front-page news a century before the War on Cars? Support The War on Cars on Patreon and get exclusive TWOC stickers, t-shirts and other rewards.  Rate and review us on iTunes. EPISODE NOTES: Rob Ford: “There's no secret about it, there's a war on cars in the city!” (YouTube) “The War on Cars” by Prager U. (YouTube)  “Fighting Traffic: The Dawn of the Motor Age in the American City,” by Peter Norton (MIT Press) "'War on Cars': A History" by Eric de Place (Sightline Institute) Rob Ford: "Yes, I have smoked crack cocaine." (YouTube) Twitter: @TheWarOnCars, Sarah Goodyear @buttermilk1, Doug Gordon @brooklynspoke, Aaron Naparstek @Naparstek. Questions? Suggestions? Want to be a part of our “Quit Your Car” segment? Email us: thewaroncars@gmail.com.

Edwin Hazzard is a business owner, mobile diagnostic tech, automotive instructor and currently, a contributing writer for Motor Age magazine and automotive service professional magazine and has been an auto tech since 1984. Key Talking Points: We interviewed at ASTE 2018 in Cary, NC where Edwin taught a few classes. Sees a diverse age group in class. Refreshing to see the commitment to give up their time to educate. The techs who are coming to training want more of it.. 20 years as a mobile diagnostic tech in NY state and in South Carolina. Four years as a trainer for Carquest Technical Institute. Instructor for Ulster County in NY for high school Automotive Training. Moved down south, continued being mobile diagnostics tech. Also works part-time at a truck shop. Contributing writer to Motor Age. Spent a few years as an instructor for Carquest Technical Institute (CTI). Daytime training is a trend that must happen. ADAS is coming. Get in the know. Don’t ever discount the tech specs on vehicles. You’ve got to read to be able to diagnose. Passion for training. Need to enjoy what you do for a living. Sees diverse age group in classes. “Don’t update, you evaporate” – Tech’s responsibility to get trained. Need to stay ahead of new technology, improve career and increase pay. Cost of training is an investment. Mobile tech Needed because of lack of training/equipment in shops today. Techs are skipping steps. Will explain to tech after completed the fix on what was the problem was and how it got fixed- mini training session. Resources Mentioned: Thanks to Edwin Hazzard for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at  fmgaragegurus.com (http://fmgaragegurus.com/)

A few years back, a Frederick County business was named one of the top 10 auto shops in the U.S. by Motor Age magazine. Dynamic Automotive, with three locations, was chosen after an in-depth look at the business covering everything from experience and training to community involvement and marketing. Dwayne Myers, Jose Buesco and Lee Forman are partners in the business that offers complete automotive service, including inspections, oil changes and regular maintenance. The flagship location, at 8824 Urbana Church Road in Urbana, also has a car wash. Other shops are in Libertytown and New Market. The partners, interviewed at the Urbana shop, said the key is personal service. He also is a big player in the apprentice program, run by the Department of Labor.  

Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines including Motorcycle Consumer News, Road Bike, American Iron, Dealer News and others. He also writes for Motor Age and Aviation Aftermarket Defense magazines. Though long-lapsed, Tracy holds an A.S.E. Master Technician Certification. Listen to Tracy’s previous episodes  (https://remarkableresults.biz/?s=%22Tracy+Martin%22) . Key Talking Points: When will cars turn into a smartphone on wheels? Over the next 10 years will slowly morph to a smartphone. Using data, accessing the internet etc. Cars will be able to use software to communicate with each other- will be a critical piece for car accident prevention and in case of car accident what exactly happened Cybersecurity hacking concerns? Many incidences of factory systems hacked Repair shops at risk just as much as dealerships Example of paying with a credit card through car would put you at risk for credit scammers   Shops may need to hire professional cyber security companies to keep shop protected 100 million lines of code now, 500 million lines within 10 years running entire car. Additional risk exposure.   Techs will evolve just like the cars Will need to be trained for higher level cars TSA Mantra Terrorists only have to get it right once, we have to get it right all the time- airport security scanners Relates to connected cars- need encryption protocols to keep cars safe   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at  fmgaragegurus.com (http://fmgaragegurus.com/) (https://remarkableresults.biz/app)    

Above from left, Bill Hass and Bob Greenwood. Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes (https://remarkableresults.biz/?s=%22haas%22) .   Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are (https://remarkableresults.biz/?s=%22greenwood%22) . Talking points: You must develop a culture of learning. Conferences like Vision are seeing more members of owners company. More team training. This will help prepare for a transition of ownership. Projections in 2023 there may be 500 million lines of code in the vehicle. We are moving into a new profession where training will become the norm at 100 hours per year. The business model will need to change. We’ve seen the best tech in the shop is the owner. The owner must become the CEO and hire their new best top grade. The approach needs to come from an entrepreneurial mentality. Don’t go into business today because you love to fix cars. You must become a true business person and build a team to solve clients vehicle problems. Specialization may become part of a new business model. Instead of a standalone specialty shop, you can specialize within the shop with specialty technicians. Potentially can have a platform specialist, brake specialist, drivability specialist, etc. Do you have all the tools and information systems? Pay, benefits and training must increase. Labor rates must be dialed in to support this. Competent people need to be paid well and they make companies money. Efficiencies need to improve. When your efficiencies go down your cost per billed hour goes up. When your efficiencies go up your cost per billed hour goes down. Competing for talent. Provide tools and tool allowance. Tuition reimbursement. Retirement programs. Provide your team with resources for financial planning. Find a competitive advantage to embrace and retain your talent. It must be part of your culture. Become the place where people want to work. Profit sharing will become the norm. Tell your story when you started your shop to your people.

Pictured Above, Tony Molla, Dave Kusa and Dana Cozby. Recorded at Vision KC 2018, the panel makes a great case for the value of association membership. They say that working together, networking, training and solving the industries challenges are all the right reasons to become a member of your regional or national aftermarket association. The panel: Industry veteran Tony Molla, Vice President of ASA (Automotive Service Association) has over 35 years’ experience in the automotive service industry. He has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor, writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals for both professional technicians and consumers. Prior to joining ASA in May 2015, Tony spent fifteen years as the Vice President, Communications for the National Institute for Automotive Service Excellence (ASE). He also spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN). He is an ASE certified automotive technician, past president of the Automotive Communications Council, and a regular presenter and moderator at many industry events annually. Listen to Tony’s previous episodes (https://remarkableresults.biz/?s=%22Tony+Molla%22) .   Dave Kusa, President of Autotrend Diagnostics in San Francisco, CA has been an area resident for more than 30 years. Dave became the owner in 2001. Dave has been in the auto repair industry for more than 20 years, and he holds two degrees in automotive technology from De Anza College in Cupertino. Today, he runs Autotrend Diagnostics alongside his wife, Judy, and daughters, Katie and Kristi. Listen to Dave’s previous episodes (https://remarkableresults.biz/?s=%22KUSA%22) . Dana Cozby, ASA Membership Director at the Automotive Service Association. Talking Points: Cell phone providers signed up more vehicles than smartphone into their ranks this past year. Association dues structure would be much higher if they did not have support from vendors that bring services for the members. Which is the reason to support association vendors. Current association members are the best recruiters. Tell a friend and share the value from your association. Associations are finding new ways to reach out and communicate with their members. Associations have partners that can help with: Uniforms. Parts programs. Warranties. Insurance. Website. Wage and hour issues. All aspects to help run a great repair business. Legislative support. If your interests are not at the table, they are probably on the table. Legislative support is one of the most important roles of associations. Legislators are not expert in everything and unless industry chimes in, special interest groups will push through their issue(s). Networking at meetings is one of the most important business-changing opportunities you can ever receive. The government will get involved. Association membership helps improve your ‘future think’ so you can align your business for tomorrow. Associations make it easier to run your business because you will have resources to help you. For the majority of members, their dues come back to them completely based on participation in endorsed programs. Many time the dues ROI is more than doubled and sometimes even triple payback. PMVI discussion (Periodic Motor Vehicle Inspection). Only 15 states have them and legislatures keep eliminating them. Automotive repair would look very different today if associations weren’t fighting legislative battles in the last 15+ years. Automotive Service Association (ASA) website (https://asashop.org/)  (asashop.org) Automotive Service Councils of California (ASCCA) website (https://www.ascca.com/)  (ascca.com) Be socially...

Your Learning Curve Never Sounded So Good! Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals.   The Academy Panel: Maryann Croce of Croce Transmissions in Norwalk, CT was opened in 1999. Maryann was a banker turned business owner. Tony was technician turned shop owner.  A big transition on their parts and that extensive wisdom makes Maryann the perfect guest on the Academy series. Their 4 bays, 4 techs, and one service advisor shop is successful because as husband and wife Maryanne and Tony work at their roles and have abundant trust in each other. Maryann is also a member of Women in Auto Care and owns  HERE (https://remarkableresults.biz/?s=maryann+croce) . Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine Auto Inc as well has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are  (https://remarkableresults.biz/?s=%22Bob+Greenwood%22) . Mark Roberts is the owner of Schertz Auto Service in Schertz, TX. Mark is also the former owner of Auto Collision Works. Mark has been involved in the Automotive Industry for over 30 years and has served various positions within the auto repair industry. Mark came to the Collision Repair Industry from the computer mainframe industry and started out as a technician performing collision repairs on autos and trucks.  During these early years, he began attending Inter-Industry Conference’s on Auto Collision Repair (I-CAR) classes in the evening to further his knowledge and skills.  Given his extensive electronics experience in the computer industry, he began teaching automotive electronics through I-CAR to other technicians in the industry.  During this time he discovered a need for specialists that had a better understanding of electronics related to the collision repair industry. Listen to Mark’s previous episodes (https://remarkableresults.biz/?s=%22mark+roberts%22) . Talking Points: The Profit and Lost Statement is made up of Sales, Cost of Goods and Expenses. At the bottom is your Net Income. The report is easy to navigate once you understand it and appreciate the information it contains and what you can do with the report. Your emotions will try to override the numbers. But the numbers tell the real story. Besides your P & L the Cash Flow Statement is as important. (Where does the money go) Learn and understand the importance of cash flow. If you have a good accounting system and you, for example, use Quick Books, you don’t need to wait for your accountant to produce and send you a P & L. You can complete your month and print the report. A comparative P & L report with budgeting and comparing to previous year is invaluable. Bob Greenwood believes that productivity, your billed hours, is most important. Are your billed hours improving? Accounts Receivable should never exceed 20% of your average monthly sales. Typically, the only charge account should be a fleet or government client. If you hold a lot of charge accounts your cash is tied up in it. Take advantage of your supplier’s 2% cash discount when you pay on-time. That number goes directly to your bottom line. Keep a clean P & L. Pure. Accurate. Healthy. On-Time and Clean. A profitable. Strong Bottom line company can earn a great multiple from a potential buyer. The word multiple is the goodwill someone is willing to pay as a factor (multiple) of

Your Learning Curve Never Sounded So Good! Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. The Academy Panel: Rob “Dutch” Silverstein started A&M Auto Service, in Pineville, NC, over 19 years ago. He started working part-time out of a rented single bay in the back of a body shop. At that time, he was also a Captain for a major airline.Because aviation is a cyclical business: when things are good, the airline grows, more pilots are hired and your career advances so that you may move up in seniority and achieve advancement in rank and pay. When things go badly, the reverse is true: loss of rank, seniority, and pay. Then insecurity abounds; after all your job might be the next to be eliminated.He had a backup plan.Someone once told Dutch that to succeed in business, it was necessary to do something that you love to do; something that gave you a great deal of satisfaction, something that you did really well. For him, that left just two things; flying and working with his hands repairing cars. Ever since he was a boy, the Good Lord gave Dutch the ability of understanding and repairing things mechanical.As his business continued to grow, Dutch soon recognized the public’s need for an honest, integrity driven, low sales pressure repair facility. A shop that is motivated to educate each customer and address his/her automotive needs individually. One that is focused on doing the RIGHT thing, not some distant Corporate or Franchise Business Model idea of the right thing, but THE right thing for each customer. Listen to Dutch’s episodes (https://remarkableresults.biz/?s=%27dutch+silverstein%27) . Doug Whiteman, owner of George’s Sierra Shell a successful 45 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight into his remarkable success, Doug and team are very involved in many philanthropic efforts in his community.A pinnacle to most awards is being chosen Motor Age’s TOP SHOP in 2014, that’s TOP SHOP.  Also recognized top 12 shop and the humanitarian award from ATI, the Kukui Humanitarian of the year recipient, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, Recognized by the Susan Komen organizaton during the Breast Cancer awareness month, named ASE technician of the year 2008. Listen to Doug’s Episodes (https://remarkableresults.biz/?s=%27doug+whiteman%27) . Darrin Barney, his wife and his younger brother, Chad, started the business 16 years ago with a background in fixing cars at home. Growing up, the rule in the Barney household was that when the boys earned their Eagle Scout rank, their parents would buy them a Jeep. “They were early Jeep CJs,” Barney says. “And anyone who had an early CJ will tell you that if you drive it, you have to fix it. Darrin’s parents’ home in high school was known as the place where you could learn how to fix it.” “The first couple of years were brutal,” Barney recalls. “We barely made ends meet, and the lessons were hard. But we made it, and it helped us to fine-tune our customer skills and work habits.”“Thankfully,” Barney says, “we have customers who like the experience of dealing with us and like to support a local business. A customer can sense if you like them, or if you see them only as money. That’s why if you make a mistake, own up to it and do what it takes to make it right.”Education and training also play a major role in the Barney Brothers’ business. Barney recently earned an Accredited Master Automotive Management Institute (AMi) and serves as a board member on ASA-Colorado’s education committee, which recently held its first training event in Grand Junction. Listen to...

Pictured above Bob Heipp, Peter Landry and Matt Fanslow Previous roundtable discussions: Part 1 (206) go (https://remarkableresults.biz/e206/) . Part 2 (230) go HERE (https://remarkableresults.biz/e230/) . The PANEL: Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017. Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE (https://remarkableresults.biz/?s=matt+fanslow) . Matt Fanslow and Carm Capriotto Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana. Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning. Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE (https://remarkableresults.biz/?s=bob+heipp) . Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews (https://remarkableresults.biz/?s=peter+landry) . Here are talking points from the interview: Bob Heipp recently wrote an article for ABRN. Matt was recently interviewed in a roundtable format with Motor Age. Fanslow is very outspoken about technician pay, benefits and training. Not enough techs are willing to invest in themselves so why would the owner invest in them. If you have pride you will find a way to get training. There are no other industries like the automotive that doesn’t pay 100% for their people’s training. Shop owners deserve to get paid for diagnostic time that affords them the monies for training and equipment. We must value ourselves to our clients. What about mandatory technician certification? Fanslow: Torn by it. Heipp: Who will carry the stick? It would be a waste of time if there is no enforcement. He is 100% on board if it gets figured out. Tech Shortage? We have a shortage of competency. We have an abundance of incompetency. Massive problem with techs and shops is to realize they need training. Good training gives you a thought process that will transfer to other things. In 2017 Bob’s entire work team went to Vision as a group. The owner should invest in you and you should invest in you....

Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries. Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer. Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases. He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines. ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada. Talking points: Tech shortage, may not rectify anytime soon. Many organizations are working to make it right. We need fresh new people in the trade. Many of our young grads from Votec school need to get their street smarts (practical experience) because the tech learning curve is happening so rapidly. Investment in tools just to do basic repairs is a mountain to climb. Biggest Challenges: You don’t know what you don’t know. Many shop owners started as a technician. Their business management training was very minimal. Ego prevents some shop owners from getting help for their business. Some of the best shop owners have a business coach or belong to a twenty group. A 1,000,000 a year shop. $83,333/month. At a 50% GPM you need 3 billable hours/RO, prox 8.5 cars per day with an average ticket of $458.16 Need 3 Technicians that are doing 105% productivity. The typical auto repair shop is nothing more than a large math problem. Even if you understand the math you need to understand how to make changes to the different areas that figure into to overall performance. Consistently and quality work, do the job right the first time. Warranty work cannot exceed 1% to gross sales. If it does you’ve got a problem. Parts, labor, miss communications are all factors. Communication or lack thereof is problematic in any business. Profit and Loss Statements (P & L) Mandatory to have access to this document on a monthly basis. It reflects the past; what has already happened. You also need to have a KPI (Key Performance Indicator) tracker to know what is happening every day and compare your performance to a target (goal). When you see the P&L you should never be surprised if you are tracking your KPI’s to your targets. Balance Sheet, Profit and Loss Statement and a Cash Flow Statement are critical in helping you run your business. Leadership and Culture. Many styles but universally accepted principles. Read John Maxwell’s 21 Irrefutable Laws of Leadership. A real leader doesn’t light a fire under his people but lights a fire within them. A leader understands that learning is a lifelong commitment. (http://www.automotiveconsultantsgroup.com) (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at  fmgaragegurus.com (http://fmgaragegurus.com/)

(http://asa-cars.com) Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine Auto Inc as well has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and  writes semi-monthly shop management articles for CARS Magazine. Check out his management videos for CARS Magazine.  Episode (https://remarkableresults.biz/a012/) Donny Seyfer, AMAM  is a second-generation repair shop owner and ASE Master Technician. An active industry educator Donny is past chairman of ASA, the Automotive Service Association, and works nationally to help repair shops with IT and service information utilization. Donny is also a member of the board of trustees of NATEF, a board member of NASTF and a trustee of Ami. E Connected CARS Detroit (https://remarkableresults.biz/a018/) . Talking Points: Register for ASA CARS at ASA-CARS.COM Business management training at a higher level than ever done before. What is the problem? Consider the business models that are coming as a result of consolidation and the OE arena trends. Shop owners must know their numbers and where they’ve come from and where they are going. What should you be focusing on in your business? We have to rev up our business model. You need solid solutions to guide you to where you are going. Too many shop owners are watching sales. We must be concerned with the image of the industry. Be aware of the changes in your marketplace. Will our business model include telematics (remote vehicle data)? We need to provide insights to our customer on their vehicle technology, repair and maintenance. Get the message to the consumer that you are very qualified to repair their car. Not everyone with a lift is qualified to repair the state of the art vehicles today. The shop owner needs to tell the story on their capabilities. The service advisor does not necessarily need to know supreme information on the tech side of the vehicle; but they need to have people skills. This session of CARS @ AAPEX 2017 will take a deep dive into the future of the industry. The focus will be on business development instead of training. Shop owners today must learn to be an analyst not only on his/her business but others. There is much to learn from all businesses and industries. Register for CARS @ AAPEX 2017 HERE (http://asa-cars.com) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A remanufactured drivetrain product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com (http://jasperengines.com)

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Dwayne Myers With Dynamic Automotive, This MSO group was selected top 10 automotive shop in 2014 from Motor Age and has just opened their 4th shop. Dwayne invests time in the industry with the Auto Care Association and serving on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and  ASE. Dwayne was on episode 222 (https://remarkableresults.biz/e222/)  with Dwyane as we talk about his 2017 World Class Technician honor and more. Ryan Clo Ryan Clo owner of Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He is a multi shop owner. Ryan grew his enterprise from a single customer into a multiple highly profitable business with 12 employees, 99% customer satisfaction, and he has automated his business that gives him time to consult. Ryan consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known at The Institute as the “Systems and Processes guy.” Ryan teaches several business management classes for the automotive industry.  Listen to Ryan also in Websites (https://remarkableresults.biz/a011/) ) Jude Larson Jude Larson is the president, owner and lead consultant for JML Real Solutions. He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid on-line and print marketing company, a top performer in the financial industry, and a record setting career in retail management. Jude uses his rich experience and business success as he consults, trains and coaches results focused solutions with clients. He recently became a shop owner. Listen to Jude in episode 170 (https://remarkableresults.biz/e170/) . Talking Points: People want to work for a progressive company (New and changing) Do you know your Why? Share your purpose. Do your people know. Why are you here and in business? Share your vision with your people. Share your numbers. A clear idea where you are at and the expectations. Working hard does not mean making money. Working smart does. The more you develop your people the better for the business. They will care about the customers more. When you empower your group, you would be amazed where they can take you. The work-space is critical. Well lit, windows. Front of house needs updates. People want to work at forward thinking shop. Artwork on the wall vs. advertisements. Are uniforms nice or plan? Environment Kitchen, training area, lockers, games Company culture All that you do contributes to the whole environment. The power of gratitude. Take care of your team is as important as taking care of your customers maybe even more important. Take care of your people they will take care of your customer. There has been backward thinking that the customer comes first. Don’t leapfrog over your employees, make them first. They will make the customer first. Focus on the employee they will focus on the customer. A rookie is nothing less than part of the team. When change happens, you may lose people. That may not be a bad thing. Shop meetings can be an important time to engage and empower your team. Focus on appreciation and give everyone a...

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Gene Morrill opened Certified Automotive in Glendora, CA in 1978 and has accomplished something that has never been done before. He won Motor Age’s top shop 5 out of seven years. (2008, 2009, 2011, 2012, 2013) We interviewed in episode The Value of a Business Coach. (https://remarkableresults.biz/e063/) Recently Gene has become a business development coach with Elite Worldwide.   Ron Haugen owns Westside Auto Pros in Des Moines Iowa. Celebrating their 20th year in business in 2017 Ron has a staff of 25. Ron is an ASE Master Technician, has his AAM certification and is an AMI Certified instructor. Ron also provides coaching and consulting for auto shops across the country. Ron is Co-Chair of Vision, Hi-Tech Training and Expo,  President of the Des Moines ASA chapter and wants to be in Puerto Morelos Mexico whenever he is not in Des Moines!  You can hear Ron is episode Vision KC (https://remarkableresults.biz/e204/) round table.   Maylan Newton from ESI – Educational Seminars is a business coach, trainer and industry speaker.  Maylan is no stranger to the podcast having paid it forward on two episodes … 140 (https://remarkableresults.biz/e140/) . Maylan is no stranger to the power of the customer as he speaks and trains on Professional Business Development, Service Writers School of America and In Shop Training and Support.  He is an approved AMI Trainer. He is a much sought our speaker at industry events in the US  and Maylan will speak at this year’s  Automechanika among others. Talking Points: You need to know your customer profile. Have an avatar of your ‘perfect’ customer. When they walk in the door you’ll know ‘this person needs to be my customer’. If you have the perfect customer you will do everything to keep them. Social media is important to talk to your customer. Become top of mind awareness in the palm of their hand. Social is social not sales media Create organic content You go to Disney for the experience not for the price Make your customer feel special Focus on the people not the cars Is Loyalty a factor? Not as it used to be You can build loyalty one transaction at a time. Older generations are more loyal than younger. Younger generations are not build that way. They will go to another shop and they do not see it as not being loyal. It may be convenience. We need to treat millennials differently (special) They have money to spend Loyalty is different Communicating differently (texting) Explain what your benefits are and be sure the customer understands the value they have received. Adapt to current communication styles of your customers Walk them out to the car, be sure it is clean and give a comprehensive explanation of what you did and what is next and what may happen next. What we want is not what they want. Keep an open mind. Gene Morrill uses a mailed newsletter to his customers. Includes call to actions with puzzles. Keep important notes on every customer so you can keep a fluent dialogue and maintain a close connection to them. Keep your name out there. Chinese auction donations. Banner for the little league park. Make it local. People need you less often because cars are built better so you need to find ways to reach out to them through other means. Go to the little league games of teams you sponsored. Have a marketing plan, calendar and budget as a percent of your sales. List everything you do for marketing. Be specific. Put a dollar amount next to the initiative. Tough to determine the...

> Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Bob Greenwood, AAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine Auto Inc as well has developed live business management classes for ASA , writes monthly management articles for Motor Age magazine in the USA and  writes semi-monthly shop management articles for CARS Magazine. Nov 2012 Bob was one of 37 Canadians out of 400,000 people in the Canadian Automotive Industry awarded the Queen Elizabeth 2nd Diamond Jubilee Medal by the Governor General of Canada for significant contribution and achievements to Canada.  (Listen to Bob in EPISODE 49, 200 and Town Hall: Preparing Your Business for Sale or Succession)   Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. He currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries and Cardone.—- (Listen to Bill in these episodes: 39, 69, 100, 118,  200, THA: Resolutions and How to Manage a Negative On Line Review)   Jim Myers from Eau Claire Auto Parts serving the Chippewa Valley, WI. for 25 years. Jim owns 4 Auto Value part stores, a machine shop and a hydraulic repair center. He fields sales reps and the service professional is the main focus of his business. He started stocking shelves, was a service writer at a dealership, then worked for Gates Rubber as a district rep and then on to BIG A Auto parts in a sales position. With loans from friends and family he started Eau Claire Auto parts and never looked back.  (118) Talking points: Why are we letting our brain trust leave the industry without replacements. Amazon is a learning machine. It is so easy to order a part from Amazon without thinking of the value of a relationship and follow through service. The internet of things cannot be ignored. Business Model Transformation (BMT) In the future, the government will consider that an Autonomous car will be considered a driver. Gasoline was the original commodity. We move from Commodity to Camaraderie with Gasoline and we will need to do it with the advent of ecommerce. How do we reach out to the world? Shops that are going out of business did not want to embrace change. You’ll need to re-invent your business model every three years if not you will die. Should a business be valued on its ability to forge into the future? What other special services will you need to survive and become a specialist? There needs to more looking into future than in the past. Prove it out mathematically. ROI. You cannot live in the rear-view mirror. As the CEO of the business you must develop your company and set the vision. No working in the business only working on it. (The world is moving too fast) You must relearn the business gain. If not, you must get out because you are effecting the lives of the people who work for you. Let’s talk about the Why along with the How Much! It may be time to let the young generation take over, but they must learn that relationships are very important in business. Parts distributors have an important role and has the same challenges that the service professional and must find their next transformation. Your value add package can keep you up at night. Run...

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Sheri Hamilton is ASA Midwest Executive Director. She not only leads the shop owners in six Midwestern states, Sheri is also the Conference Manager of the VISION Hi-Tech Training and Expo in Kansas City. Sheri and her team are the driving force behind this event held every March. Her passion for education and training is also shown through her service as the Chair of AMi – the Automotive Management Institute. You can hear Sheri in podcast episode 84 and 204. Pete Meier is the Director of Training for the UBM Advanstar Automotive Group, which includes the training event NACE/Automechanika, Motor Age, ABRN, and Aftermarket Business. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 years practical experience as a technician and educator, covering a wide variety of makes and models. You can hear Pete in eppisode 36, 59, and 90. Matt Fanslow  is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.You can hear Matt in episodes 122, 146, 200, 206, and 230. Brent Berman has been involved in the Automotive Industry for over 25 years primarily in the technical field evolving from mechanical to digital.  In his eighteen years at Federal-Mogul, Brent has held roles of increasing responsibility in technical training then marketing and now manages the Garage Gurus training group that include Gurus ON-Call, Gurus On-Demand, Gurus On-Line Learning and the On-The Go product technology vans. Brent also leads the Catalog and Research team, overseeing critical activities from training, tech support, cataloging, e-Data and digital media. Brent also oversees the company’s “Tech First” initiative that seeks to simplify and improve the many touch points it has with all levels of customers.  You can hear Brent in episode 110. Highlights: Training budgets must be established in every professional shop so technicians don’t have to pay for these top events out of their own pocket. Training policies need to be established for every technician educational program. What needs to change is the culture in the shops themselves. Too many shop owners won’t support their technicians in getting the training that, in the end, benefits them too. How to get the most out of training events. Pete Meier, “The best training event is the one you can get to.” Sponsoring vendors at these training events need to be supported. They help keep the costs low. And more! Sign up to be in the live Academy audience on Friday’s at Noon EST here. (http://bit.ly/2l64FPK) (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz)

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Ron Haugen owns and operates Westside Auto Pros in Des Moines Iowa. Celebrating their 20th year in business this year, having started with one employee they are now at a staff of 25. Ron is an ASE Master Technician, has his AAM certification is an AMI Certified instructor. Ron also provides coaching and consulting for auto shops across the country. Ron is  Co-Chair of Vision, President of the Des Moines ASA chapter and wants to be in Puerto Morelos Mexico whenever he is not in Des Moines. You can hear Ron is episode 107 and 204. Bob Greenwood, AAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Bob writes management articles for ASA’s magazine Auto Inc as well has developed live business management classes for ASA , writes monthly management articles for Motor Age magazine in the USA and – effective Feb 1st writes semi-monthly shop management articles for CARS magazine and monthly management articles for the wholesale side of the industry in Jobber News magazine, both in Canada  as well as writes management articles for Auto & Truck Atlantic magazine located in the Maritime (Eastern) region of Canada Nov 2012 Bob was one of 37 Canadians out of 400,000 people in the Canadian Automotive Industry awarded the Queen Elizabeth 2nd Diamond Jubilee Medal by the Governor General of Canada for significant contribution and achievements to Canada.  EPISODE 49 Garry Plimmer Is consultant and former owner of Garry’s Automotive in Boise, ID. His wife Jerilyn and Garry sold the business on January 24th of this year after an 8 yearlong succession plan with two of their employees, John and Jared. Gary had a successful 2016 with $2 Million in sales with a net profit of 25%. We have been an RLO Training, Bottom Line Impact Group member for the last 6 years, and besides other awards, Garry also won the NAPA/ASE National Technician of the year for 2013. Gary and I shared an interview on the podcast #135. Gary looks forward to sharing with you his and Jerilyn’s trip to financial freedom! Talking points: Best candidate may just be an internal candidate to sell your business to. Greenwood: “90% of sales he’s been involved with have been internal candidates.” According to SBA they will need 20% down and the owner need to help make that happen. Would you buy your own business? If you say no, then you’ll never sell it. A succession plan gives you time to put a sale together. The person who is buying your business needs to have the money, experience and training to sustain the business. Succession plans may take up to four to seven years to complete. If you had $400,000 to put down on a business, would you buy an auto repair business? You must make yourself replaceable and not irreplaceable. How to transfer ownership to an internal candidate. You may not get one big fat check. Must have operating procedures and systems. You must have a learning culture top to bottom in your business. Build your succession team. Accountant, Banker, Lawyer and possibly a business broker to help with an evaluation. Find a local bank who is an SBA preferred lender. SBA does care about relevant experience as one criteria to lend to a potential buyer. Lenders don’t look at assets they look at cash flow. Garry shares his bonus program that brought his candidate up to a down payment number. He also asked his candidates to save up the same amount personally so that at the time of transaction there...

The Spokesmen Cycling Roundtable Podcast Episode 151 Highway Robberies, Scraper Bikes, and Broken Clavicles March 3, 2017 Host: Carlton Reid This isn't the usual show, it's a Spokesmen Special, with three academics as guests. Host: CARLTON REID. PETER NORTON is associate professor of history at the University of Virginia and author of Fighting Traffic: The Dawn of the Motor Age in the American City. This reveals how, in the 1920s and 1930s, the American motor lobby invented and popularized the term “jaywalking” in order to reframe what streets were for (and they were no longer for pedestrians and cyclists). MELODY HOFFMAN of Minneapolis describes herself on her blog as an “urban bicycle scholar, critical feminist, community engagement professor.” Her book Bike Lanes are White Lanes discusses how seemingly benign cycle infrastructure can ring alarm bells with some black communities, why cycle advocacy can sometimes shout “white privilege”, and how “invisible riders” get neither recognition nor cycle facilities. (To grab a discount on Melody's book type in 6as16 for 30 percent off at the University of Nebraska book store.) CHRIS OLIVER is a professor of medicine and tweets as @CyclingSurgeon. He is a consultant orthopaedic trauma surgeon at the Royal Infirmary of Edinburgh, and also advises the Scottish government on active travel. Once morbidly obese he lost 168lbs (76 kilos) and took up cycling to keep fit. He has ridden Lands End to John o'Groats, and with his daughter, he has also ridden coast to coast across America. Sponsored by Jenson USA Special offer for new Jenson USA customers - receive 10% off one item! Note: Some brands do not participate in promotions, if you see the message "no qualifying items in cart," the item you have selected do not qualify for this offer. Cannot be combined with any other special offer or discount, including but not limited to gift cards, other coupon codes, price matches and some money card offers. Code is for new customers only. WEB SITE: http://www.the-spokesmen.com The Spokesmen Cycling Roundtable Podcast is licensed under a Creative Commons Attribution-Noncommerical-No Derivative Works 3.0 United States License.

batt_007_david.mp3 batt_007_david.oggDavid Thomas Moran is a phoneur, photographer and game designer currently involved in the TRansit Interpretation Project who works in urban mobile games, creative place making, and has many interesting projects. He is pursuing an MFA from UCF in Emerging Media. In this episode we also discuss how the creative community in Orlando can reach out to the West and the tourist-driven part of our economy. Mentioned in this podcast The Corridor Project Walk On By (Orlando Weekly) Dead Quare Walking (also on Instagram) Emerging Media - Digital Media MFA PLAY ME crowdfunding campaign (#playmeorlando) The Art Starter Festival Bay Mall Artisan Market Orlando Days + Nights "Dangerous By Design" presentation on YouTube from Processing Orlando Inspiration Orlando's Coming-of-Age Tale: How the City's Technology Industry is Garnering National Attention aka Familab on NPR! Featuring Kathryn Ludology in Games Flaneurs and Phoneurs Otronicon Instagrammers Orlando @IGers_Orlando Google Ingress Mary Flanagan SNAP! Space Cardboard Art Festival Polaroid Fotobar Morse Museum in Winter Park The Artistic Hand Gallery and Studio Improv Classes at SAK Picks of the Week Alone Together: Why We Expect More from Technology and Less from Each Other Rise of the Videogame Zinesters: How Freaks, Normals, Amateurs, Artists, Dreamers, Drop-outs, Queers, Housewives, and People Like You Are Taking Back an Art Form JBON Clothing Co - "Bath Salts" T-Shirt Jim Henson: The Biography Fighting Traffic: The Dawn of the Motor Age in the American City (Inside Technology) Piq Chocolates from MIT Alumni Music: "5 dan b4g, in C" by junior85 (Tony Higgins) via Vimeo Music Store Follow us @wideanglefocus on Instagram @wideanglefocus on Twitter David on Tumblr David on the Watermark TRIP on SoundCloud Kathryn's Latest Poem Hire Kathryn on LinkedIn @KathrynLNeel Ryan Price @liberatr

Guest Peter Norton, Assistant Professor, Department of Science, Technology, and Society, University of Virginia, speaks with Diane Horn about his book "Fighting Traffic: The Dawn of the Motor Age in the American City."