Podcast appearances and mentions of tom ham

In Conversation With... Tom Ham & Hayley Rabbets: Shaping the Future of Financial Advic The financial advice profession faces a talent gap, but initiatives like We Are Change are working to close it. In this episode, Tom Ham (Calton Group) and Hayley Rabbets (The Verve Foundation) discuss how their partnership breaks down barriers, nurtures new talent, and makes financial services more accessible. They share insights on creating a more diverse and innovative industry from technical training to real-world client skills. Listen now:  

Ever wonder how automotive shops across the country set their labor rates? It's not just about matching the shop down the road. It's about achieving your profit goals. Tom Ham discusses the labor rate tracker tool, which can be found on the Automotive Management Network. The conversation includes the variability of labor rates among different types of automotive shops and across states and the influence of location and shop type on rates. Tom shares that the tracker has grown to 3,000 shops reporting their rates, providing a more comprehensive view of the market. The episode also covers the importance of having a labor rate that reflects a shop's quality and customer trust. Find out why the labor rate tracker is a valuable tool for both shop owners and industry coaches to gauge market rates and inform business strategies. Tom Ham, Automotive Management Network. Tom's previous episodes HERE. Show Notes Watch Full Video Episode Labor Rate Tracker The labor rate tracker tool (00:01:42) Discussion of the labor rate tracker tool, its development, and its purpose in the automotive industry. Setting labor rates based on profit goals (00:03:18) Importance of setting labor rates based on individual profit goals and the process of determining labor rates. Feedback from members of the Automotive Management Network (00:08:14) Positive feedback from members of the Automotive Management Network regarding the labor rate tracker tool. Different labor rates across various types of automotive shops (00:12:32) Discussion of the variation in labor rates across different types of automotive shops, such as RV shops, franchises, transmission shops, and more. Variations in labor rates across different states (00:15:50) Observations on the differences in labor rates across states, including the correlation between labor rates and political affiliations. Mobile Repair Rates (00:17:01) Discussion about the lower labor rates for mobile repair services and the impact of weather on their business. Membership and Data Privacy (00:19:40) Details about accessing the labor rate tracker tool, membership requirements, and the privacy of members' data. Profit Structure and Labor Rates (00:21:08) Consideration of the potential value in understanding a shop's profit structure based on their labor rate and the implications for success. Cost Factors and Labor Rates (00:23:29) Discussion about the impact of rising costs, including healthcare and insurance, on the setting of labor rates. Snowbirds and Florida (00:25:22) Conversation about the history of Florida's popularity as a winter destination and the influx of seasonal residents. Future Developments of Labor Rate Tracker (00:26:48) Discussion about the planned enhancements and future developments for the labor rate tracker tool. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS...

It's the show-after Gun Prom! Award winning journalist John Petrolino, aka the Pen Patriot, joins in studio! John Correia from Active Self Protection and Adam Kraut from the Second Amendment Foundation also call in to talk about the state of the Second Amendment. Follow our special guests online: Topics covered also include the Gun Rights Policy Conference, Sunday brunch at Tom Ham's, Concealed Carry Killer laws in New Jersey, 11% tax on firearms and ammo, and the Jewish new year. Follow John Petrolino at https://johnpetrolino.com/ Learn from John Correia and the rest of the Active Self Protection team at https://activeselfprotection.com/ Support Adam Kraut and the Second Amendment Foundation at https://saf.org/ If you support local Second Amendment activism, become a member of San Diego County Gun Owners! https://sdcgo.org/join The Gun Show and the Gun Owners Symposium is coming back to San Diego in October 21 & 22! Get a $2 discount ticket at https://gunownersradio.com/symposium STUMP MY NEPHEW: What rifle had an 8-bit computer in the stock with a 9-volt battery? -- Like, subscribe, and share to help restore the Second Amendment in California! Make sure Big Tech can't censor your access to our content and subscribe to our email list: https://gunownersradio.com/subscribe #2a #guns #gunowners #2ndAmendment #2ACA #ca42a #gunownersradio #gunrights #gunownersrights #rkba #shallnotbeinfringed #pewpew -- The right to self-defense is a basic human right. Gun ownership is an integral part of that right. If you want to keep your Second Amendment rights, defend them by joining San Diego County Gun Owners (SDCGO), Orange County Gun Owners (OCGO), or Inland Empire Gun Owners (IEGO). Support the cause by listening to Gun Owners Radio live on Sunday afternoon or on any podcast app at your leisure. Together we will win. https://www.sandiegocountygunowners.com https://orangecountygunowners.com http://inlandempiregunowners.com https://www.firearmspolicy.org https://www.gunownersca.com https://gunowners.org Show your support for Gun Owners Radio sponsors! Get expert legal advice on any firearm-related issues: https://dillonlawgp.com Smarter web development and digital marketing help: https://www.sagetree.com Learn to FLY at SDFTI! San Diego Flight Training International: https://sdfti.com Protect your retirement with precious metals! Call GoldCo Today! 855-612-6354

This week on the Financial Planner Life Podcast we speak with Tom Ham, Founder and Director of Calton Wealth Management, a Financial Planning firm that has experienced exponential growth in recent times.  For Tom, variety is the spice of life when it comes to a career in Financial Planning, navigating a varied journey from within multiple firms, from trainee, to self-employed, to working within a hybrid Law and Financial Planning business before eventually setting up his own business based around his core values as an Adviser.  Having a varied career experience puts Tom in the advantageous position of having seen many Financial Planning businesses with varied set-ups and ways of working. He offers his thoughts on what set-ups can work well for Advisers at different stages in their career, and how in his business, he's mindful of what an Adviser who's looking to join his firm is trying to achieve, and how positive outcomes for client, adviser and business are of equal importance.  Tom shares his thoughts on niching down when taking on clients as a Financial Planner, the benefits and drawback associated with this, and some important points to consider when deciding whether to refine your niche in the market.  We also explore the role of Non-Executive Directors and what they can bring to a business, discussing how forming a collaboration of experts within a range of specialist areas can take your business from small fry to big fish!  Whether you're just starting your Financial Planning career, going through a transition, or setting up your own business, there's something for everyone in this episode! 00:00:00 | Intro00:03:32 | Quickest way to build a relationship00:05:11 | Seeking out clients00:08:41 | Key person of influence00:15:04 | How Tom got into Financial Planning00:31:33 | The divide between the legal team and financial planners00:37:17 | Making a difference00:42:34 | Tom's secret sauce to success00:48:10 | Creating a succession plan00:57:17 | Non-Exec Directors01:06:22 | One area of the business that needs improvementBe sure to follow financial planner life on YouTube for extra content about a career within Financial Planning HIT THAT SUBSCRIBE BUTTON! Below are some excellent links from our sponsor Recruit UK for any aspiring or experienced financial planners looking for new job opportunities or looking to get ahead in their career. Experienced and searching for a new role within the financial planning profession? Click here for a free career consultation.Check out the 2023 Financial planning Salary Guide here. If you would like to discuss partnering with The Financial Planner Life for jobs, advertising, marketing or academies please reach out to sam@financialplannerlife.com or call 07854778712.

Chris Lum and Tom Ham discuss the benefits of using Slack as a productivity tool and how they use it in their businesses, including the ability to create different channels for different purposes, send attachments and documents, and customize notifications. Overall, Slack is seen as a valuable tool for improving communication and efficiency in the automotive industry. Chris Lum, Service Manager, Midwest Performance Cars, Chicago and Northbrook, IL. Tom Ham, Automotive Management Network. Tom's previous episodes HERE. Show Notes: Watch Video Episode HERE Using Slack as a Productivity Tool (00:01:23) History Feature in Slack (00:04:00) Channels and Sound Alerts in Slack (00:05:13) Using Slack for Multiple Locations (00:08:02) Slack for Remote Work (00:09:52) Slack as a Competitive Advantage (00:11:53) Using Slack Channels (00:14:47) Using Slack Reminders (00:22:13) Slack as a Communication Tool (00:24:33) How Slack can be used for face-to-face communication, audio, pictures, and policy sharing, and how it can hold large files. Eliminating Time Wastage with Slack (00:27:47) How Slack eliminates the need for physical meetings and time wastage in finding people for questions, and how it has eliminated certain frustrations in the automotive industry. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today's technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee:

Learn how to improve your business and take it to the next level with these 21 tips and insights related to management, marketing, customer service, and personal growth. Our panel provides practical tips such as refreshing online photos, using referral programs, and creating a virtual tour of the shop. They also encourage humility, vulnerability, and continuous learning as essential tools for success in the automotive industry. Tom Ham, Automotive Management Network. Tom's previous episodes HERE. Russell Crosby, Russ's Wrench Auto Repair, Clinton, NJ. Russ's previous episodes HERE Jeff Grassman, Carsmart Auto Service, Sumner, WA. Jeff's previous episodes HERE Show Notes: Watch Video Episode HERE Updating Shop Photos (00:03:05) Updating old shop photos online to present a better image to potential customers. Tracking Business Performance (00:03:53) Tracking business performance and using past successes to market the business to potential customers. Tracking Your Numbers (00:04:23) It is important to track key point indicators and manage them to ensure clear expectations. Empowering Your Team (00:06:03) The importance of empowering your team to make decisions and not wasting time on small decisions. Effective Onboarding (00:06:46) Tips for effective onboarding, including giving new employees a legal pad and pen to follow and learn from experienced employees. Customer Referral Programs (00:09:36) Customer referral programs and how they can improve business practices. Be the Dumbest Person in the Room (00:11:27) The benefits of being in a room with people who are smarter than you and how it can lead to personal and professional growth. Working Interviews (00:09:12) The benefits of working interviews and how they can help employers find the right fit for their business. Be Humble and Vulnerable (00:13:03) Being humble and vulnerable when attending conferences and seeking to learn from others. Using Clocks for Efficiency (00:15:16) Using digital clocks in the workplace to keep everyone conscious of time and improve efficiency. Train, Tolerate, or Terminate (00:16:25) Jeff's tip on holding employees accountable (00:16:45) Jeff shares his method of holding employees accountable and how he avoids tolerating poor performance. Getting through tough situations (00:19:59) Tips learned from a former Navy SEAL on getting through tough situations and how it can be applied to business. Immediate Response (00:21:52) The importance of responding to customers' inquiries immediately, regardless of the method of contact, to increase the chances of getting the job. Preferred Method of Communication (00:23:56) The importance of finding out...

On Record with Tom Ham from the Automotive Management Network. Tom discusses a recent survey from his website about the stress level at work, reasons why someone would reject a technician application, health insurance and more! These results may surprise you! Tom Ham, Automotive Management Network. Tom's previous episodes HERE. Watch Full Video HERE Show Notes:   AMNSHOP.com laborratetracker.com - lowest labor rate so far is $50 and highest is $297 Management Help Polls: 130 types Why techs avoid working at some shops- low pay, dark/lack of lighting, dirty, disorganized Job applicants for possible reasons they might be rejected: 70% driver license issues, 68% frequent job changes, 66% negative comments about past employers, 64% know it all, 60% questionable attitude, 60% excessive demands. 59% inconsistent information, 58% late for interview, 55% listens poorly, 53% sloppy appearance, 53$ incomplete application, 51% lack of manners Pay portion of health insurance- 35% pay nothing, 19% pay full health insurance.  Stress level at your shop ranked 1 to 10, 10 is maximum stress level- 40% rank their stress level at 8+, 81% say their stress level is average or above average, only 19% say their stress level is ranked 4 or less. “What do we do here that is not as clear as it could be, a bit confusing?”  Service advisor responsibilities (are these regular tasks of your service advisor)- estimating, collect vehicle information, parts ordering and returns, labor claims, operation/management, quality control, assist technicians, pickup/deliver customer or parts (porter). None of these should be the service advisor responsibilities! Consider hiring an estimator/parts person Service Advisor Overload [THA 305] Service Advisor Overload: Part 2 [THA 312] Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: Aftermarket Radio Network

The boys talk White Noise, The Pez Outlaw, Maverick, Bones and All, The Devil to Pay, Ramy, The Pressure Cooker,  Real World 2013, Jung_E, Pearl and Mucho More!

Tom Ham from the Automotive Management Network has just released a Labor Rate Tracker for the entire country. It is a free database of labor rates for all auto repair shops. Find why this is important for the industry. Tom Ham, Automotive Management Network. Tom's previous episodes HERE. Show Notes Labor Rate Tracker- rates from 150 shops in 40 states- free to all members on Automotive Management Network (membership is free). The name of the shop/ exact address won't be released.  What is published is the city, rate, shop type, and vehicles serviced. To maintain fresh data, users will be asked to update their information every six months. Results are reviewed before posting. There is an interactive map with filters so you can narrow the results by state, type of shop, and type of vehicle. New York State has the lowest labor rate so far in the country. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner:

Hear from 3 shop owners that run their businesses remotely. Yes, it is possible! If you feel like you can't possibly relinquish control of the business, these owners are here to tell you why, how, and the benefits of being a remote owner. Spoiler alert: the secret sauce is the people, processes, and systems you have in place. Watch Episode HERE Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan's previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy's previous episodes HERE. Tom Ham, Automotive Management Network. Tom's previous episodes HERE. Show Notes: The "WHY" of being a remote owner- personal decision for Andy's family to move to Dallas. 4 Years into owning the business, he had the right people in place. Bryan Kelley's team told him “You're not here anyway.” Bryan found himself spending more time with his family when he was splitting his time 50/50 than when he was located 5 minutes from the shop. Tom spends 7-8 months a year away from his shop.   Control- people want to be needed and believe the shop revolves around them.   How to start- test it for half a day, full day, week, and month. Fine-tune it as you go. Work like you are there. Fully duplicate your shop office, so there is no need to go to the shop. Processes and systems that make it possible to stay close to the business. Use Slack or similar for communication for as many things as possible. It gives you more time to connect with your employees on a personal level. Your calendar isn't running your day anymore.  Career path for your employees- ownership mentality and creating leadership skills "The only thing worse than training an employee and having them leave, is to not train them, and have them stay." Zig Ziglar. Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube

https://youtu.be/fCQM1LNMVss Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge. Tom Ham talks about rising costs and labor rates. Tom’s previous episodes https://remarkableresults.biz/?s=%22tom+ham%22 (HERE) Virtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN Eric's previous episodes https://remarkableresults.biz/?s=%22eric+henley%22 (HERE). Trivia Challenge: What Vehicle Won the Motor Trend SUV of the Year Award in 2020?   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)

In this episode, David & Lucas are joined by Tom Ham, the president of Auto Centric in Grand Rapids Michigan as well as the founder of the Automotive Management Network. If you’re not familiar with Tom he tends to say out loud what no one else will. This made for a very interesting conversation as we spoke candidly about the ideas behind moving the industry forward.Find out more about Tom's work at https://www.automotivemanagementnetwork.com/.If you’d like early access to each episode as well as the second part of our conversations on the podcast, head over to http://asog.site and click on the “become a patron now” button. All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming a VIP Patron is only $9 a month. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Tom Ham playlist on Apple Music.https://music.apple.com/gb/playlist/mixtapes-with-mike-vol-2-thomas-rackham/pl.d0e6f19c051c4fe4af634561b1eaba50Tom Ham playlist on Spotifyhttps://open.spotify.com/playlist/59CjWgScCW9Y91A4Oilcp1?si=aZp7nvoYQme6PPFbd7N46QTracklistingFood for Thought (2010 Remaster)  4:10 UB40 Signing Off ReggaeSmall Axe  4:03 The Wailers Burnin' (Remastered) ReggaeCast No Shadow (Remastered)  4:55 Oasis (What's the Story) Morning Glory?Under My Thumb  3:42 The Rolling Stones Reflexion  6:29 The Chemical Brothers Born in the Echoes (Deluxe Edition) ElectronicAncient History  4:51 The Cribs Men's Needs, Women's Needs, Whatever AlternativeOld Skool  5:13 Metronomy Summer 08 Alternative Send It Up  2:58 Kanye West Yeezus Hip Hop/RapVapour Trail  4:31 Lone Levitate ElectronicLife In Vain  3:22 Daniel Johnston Fun AlternativeIn this episode of Mixtapes With Mike, I talk to stand up comedian and former D.J Tom Ham. He spoke about how early UB40 is the sound of his home city of Birmingham, told us about why the Cribs will always be "his band" and explained how a Chemical Brothers song might not change your life but it'll change your night. 

https://youtu.be/_pY3_E99wA0 Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE (https://www.autotext.me/). Tom Ham, Auto Centric, Grand Rapids, with the help of his wife Deb, is the creator and owner of HERE (https://remarkableresults.biz/?s=%27tom+ham%27). Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE (https://remarkableresults.biz/town-hall-academy/a144/?s=%22Frank+Scandura%22). Talking Points: Covid-19 was a critical talking points as this live broadcast was at a critical time as some states are asking 100% of people to stay at home.Critical to make plans to survive Covid-19. Short, medium and long-range plans Stay nimble and be able to move. Protect your family, your team, your business Take care of the community and be a transportation hub In every situation, there is plenty of opportunities On the other side of this pandemic, we will get a lot of opportunities As small businesses, we can change quickly Adjust your marketing Final Quality Controls to deliver vehicles in better shape than when it arrived Create the habit Add disinfectants because of Covid-19 Some shop owners argue that we don’t to final inspections because if we find a problem we don’t want to hurt the feelings of our peopleIf you want people to like you sell ice cream. ‘Steve Jobs’ Don’t do an inspection to catch your people doing something wrong. Use it to improve your systems, processes and to reduce mistakes. We are human. Customers will quality control their own car. Don’t let them find something on their own. Part of the QC is to be sure pictures are taken of vehicle components to create a base case. The QC is dynamic and will change as issues ariseAdd and subtract to the list through a solid review of every step Your own QC controls as an owner should be audits of tickets from birth to death to be sure all your systems/processes are working We may not expect enough from our people. We set our expectations too low In the final QC you will catch a lot. Remember a human is doing the QC review. They will make mistakes. But the goal is to catch 95% or more. You have to QC the QCOnce you let one of the steps go it will become ‘non-important’ Start by making a commitment to do Final QCInvolve your people. They know what needs to be done Chris likes his service advisors to do the QC because they feel the pain with the customer when they find a problem. Technicians do not see the pain from customers when they find a problem. Being an above average shop will create survivorship opportunities. Being mediocre will not cut it You can’t do a Final QC on most cars. It must happen on every car. No exceptions. This keeps the discipline and habit goingIf a car has a ticket it gets a QC Covid-19Sanitizers on customer keys, gloves, counter wipe downs. Protect team and clients Wipe...

https://youtu.be/_pY3_E99wA0 Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  HERE (https://www.autotext.me/) . Tom Ham, Auto Centric, Grand Rapids, with the help of his wife Deb, is the creator and owner of  HERE (https://remarkableresults.biz/?s=%27tom+ham%27) . Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes  HERE (https://remarkableresults.biz/town-hall-academy/a144/?s=%22Frank+Scandura%22) . Talking Points: Covid-19 was a critical talking points as this live broadcast was at a critical time as some states are asking 100% of people to stay at home.Critical to make plans to survive Covid-19. Short, medium and long-range plans Stay nimble and be able to move. Protect your family, your team, your business Take care of the community and be a transportation hub In every situation, there is plenty of opportunities On the other side of this pandemic, we will get a lot of opportunities As small businesses, we can change quickly Adjust your marketing Final Quality Controls to deliver vehicles in better shape than when it arrived Create the habit Add disinfectants because of Covid-19 Some shop owners argue that we don’t to final inspections because if we find a problem we don’t want to hurt the feelings of our peopleIf you want people to like you sell ice cream. ‘Steve Jobs’ Don’t do an inspection to catch your people doing something wrong. Use it to improve your systems, processes and to reduce mistakes. We are human. Customers will quality control their own car. Don’t let them find something on their own. Part of the QC is to be sure pictures are taken of vehicle components to create a base case. The QC is dynamic and will change as issues ariseAdd and subtract to the list through a solid review of every step Your own QC controls as an owner should be audits of tickets from birth to death to be sure all your systems/processes are working We may not expect enough from our people. We set our expectations too low In the final QC you will catch a lot. Remember a human is doing the QC review. They will make mistakes. But the goal is to catch 95% or more. You have to QC the QCOnce you let one of the steps go it will become ‘non-important’ Start by making a commitment to do Final QCInvolve your people. They know what needs to be done Chris likes his service advisors to do the QC because they feel the pain with the customer when they find a problem. Technicians do not see the pain from customers when they find a problem. Being an above average shop will create survivorship opportunities. Being mediocre will not cut it You can’t do a Final QC on most cars. It must happen on every car. No exceptions. This keeps the discipline and habit goingIf a car has a ticket it gets a QC...

https://youtu.be/_pY3_E99wA0 Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  HERE (https://www.autotext.me/) . Tom Ham, Auto Centric, Grand Rapids, with the help of his wife Deb, is the creator and owner of  HERE (https://remarkableresults.biz/?s=%27tom+ham%27) . Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes  HERE (https://remarkableresults.biz/town-hall-academy/a144/?s=%22Frank+Scandura%22) . Talking Points: Covid-19 was a critical talking points as this live broadcast was at a critical time as some states are asking 100% of people to stay at home.Critical to make plans to survive Covid-19. Short, medium and long-range plans Stay nimble and be able to move. Protect your family, your team, your business Take care of the community and be a transportation hub In every situation, there is plenty of opportunities On the other side of this pandemic, we will get a lot of opportunities As small businesses, we can change quickly Adjust your marketing Final Quality Controls to deliver vehicles in better shape than when it arrived Create the habit Add disinfectants because of Covid-19 Some shop owners argue that we don’t to final inspections because if we find a problem we don’t want to hurt the feelings of our peopleIf you want people to like you sell ice cream. ‘Steve Jobs’ Don’t do an inspection to catch your people doing something wrong. Use it to improve your systems, processes and to reduce mistakes. We are human. Customers will quality control their own car. Don’t let them find something on their own. Part of the QC is to be sure pictures are taken of vehicle components to create a base case. The QC is dynamic and will change as issues ariseAdd and subtract to the list through a solid review of every step Your own QC controls as an owner should be audits of tickets from birth to death to be sure all your systems/processes are working We may not expect enough from our people. We set our expectations too low In the final QC you will catch a lot. Remember a human is doing the QC review. They will make mistakes. But the goal is to catch 95% or more. You have to QC the QCOnce you let one of the steps go it will become ‘non-important’ Start by making a commitment to do Final QCInvolve your people. They know what needs to be done Chris likes his service advisors to do the QC because they feel the pain with the customer when they find a problem. Technicians do not see the pain from customers when they find a problem. Being an above average shop will create survivorship opportunities. Being mediocre will not cut it You can’t do a Final QC on most cars. It must happen on every car. No exceptions. This keeps the discipline and habit goingIf a car has a ticket it gets a QC...

  Andy Massoll second-generation owner from Curt’s service in Oak Park, Michigan was featured in episode 29. He and his dad Curt build their 15,000 sq ft dream shop in 2012 and you can hear about all the Green Capabilities of his shop in episode 29. His main location focuses on specialized services such as European, Asian, hybrid and fleet. Andy recently opened his first branch with a partner in a more rural setting. He and his partner Jim were consulting for the business but decided to buy it instead. He is also a member of CCPN and ASA. Andy’s previous episode (https://remarkableresults.biz/?s=Andy+Massoll) . John Long started to gain more interest in vehicles and just after his 21stbirthday he accepted a position working at National Tire & Battery as a service advisor.  He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could. In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning.  Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes  (https://remarkableresults.biz/?s=%22John+Long%22) . Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) .   Key Talking Points: Big take-a-way is Budgeting and the Profit First Strategy Create a budget on every category of the business and share it with your people. They need to know of the entire plans for revenue, margin, and costs in the business A budget needs to be in-depth A budget is not a saving plan but an earning and spending plan Tom Ham: An oversimplified 25/25/25/25 budget plan. Simply put of your sales you can allow 25% for payroll, 25% Expenses, 25% for Parts, 25% for profit.  Dave Ramsey financial goals will help your people live within their income Long-range goal: Will the shop run without you. Make the plan and work the plan Set yourself up to succeed You should not get yourself into debt as you grow your business The family must be on the same page on how you spend money. What is your incoming and live within your means. Spend less than what you take in both personal and business Money needs to be there for investment in technology, tools, equipment Can’t spend what you don’t have Must budget: set aside money for every aspect of the business Monies/funds available must be earned through running a great business Andy and Tom are in a twenty-group. This really helped them focus and grow their business There are two different types of shop owners as it relates to increasing labor rates One’s that will immediately change their labor rate Other, will worry and labor over the decision Managing your profitability and running a successful business allows you to may a great wage to your team and keep them. Many techs turned business owners manage their business by what is in the bank. The worse way to manage Andy suggests ‘reverse engineer’ your cash. Allocate taxes, payroll, profit and so on. The book Profit First will help. Find it (https://amzn.to/2t20sG6) . Podcast episodes on Profit First (https://remarkableresults.biz/?s=%22Profit+First%22) . Rarely businesses will go out of business if they have high prices Never borrow to pay parts bill. This shows that your core fundamentals are broken. Use debt to grow the business If you are in trouble paying your bills. Suggestions: Find an accountability partner. Admit you need help. Can help you and give you guidance Stop the bleeding. Not hard to find areas that are bleeding money The family must be on boards (spouse) Learn to be uncomfortable as you learn. Get out of your comfort zone If you are...

Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) . Key Talking Points: The only competition I  have is Myself The only person you should try to be better than is the person you were yesterday Looking to be better than yesterday both individually and with  team basis Being better than “best practices” What can you do that makes your business stand apart? Implementing new technology Find out what your strengths are and build from there- release control and delegate to others what you do not excel at and focus on your strengths Don’t look for ideas, listen for them Everything you’ve ever done since you were born, there was a point in time you’ve never done it before – Try everything for the first time and develop it from there  If you compete with others you become bitter. If you compete with yourself you become better They wanna see you do good, but never better than them. Remember that. You’ve always had the power, my dear, you just had to learn it for yourself. The Wizard of Oz If you do what you’ve always done, you’ll get what you’ve always gotten. Quote attributed to many authors Talk soon,       Resources: Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) .   Key Talking Points: Runs business remotely winter from Florida   Need to have the right employees in place- a culture of the company Systems to follow to keep everyone on the same page Would be extremely difficult to accomplish if you are a micromanager- be focused on the results than methodology   Self-discipline- create to-do list, regular schedule to stay on task Dedicate a room to be remote office- able to set boundaries Try one day a week to start Employees tend to be more relaxed- the boss is out of office but still able to communicate digitally    Cameras in a shop- used to get feel for what is going on in shop and security, peace of mind and stay in touch Slack- app to communicate with business remotely Computer hardware- SSD (solid state drive) for faster speed with high-speed internet, no laptop, use a desktop computer to keep the feel of being at the shop, duplicate Can’t sit in a chair all day- need to take breaks to walk and move around since you are not commuting to work A Blue Print: REMOTE OFFICE CHECKLIST Much of this will apply to any office Staff Excellent manager – help to become one Thorough systems, policies, procedures Inform everyone Interact frequently with employees the same as at the shop Use both video chat and messaging Office space Duplicate office same as shop Able to close office to rest of house Room with window and as much sun as possible Minimal stuff in the office area Layout Great lighting Décor Practical desk with enough room Anything needed to improve comfort Anything needed to match all capabilities other than physical presence (Beach house in the Caribbean is a plus!) Equipment – high quality Newer desktop computers with SSD (no laptop)  CC: Why No Laptop??? Multiple monitors 2 + 1 Camera monitor – to the side to prevent distraction: Always ON? Super-fast internet Hardwire everything – PC, keyboard, mouse UPS, surge protection External hard drive for back up Audio – better than built in your PC Headset for when noise is excessive, noise canceling Mic – better than built in your PC Phone Chair Chair mat if carpeted Scanner Shredder   Shop High res cameras – as many as needed to see anywhere you want to see Slack or similar Easy to use SMS: CC: On-line connectivity or cloud?   Working Welcome access for anyone remotely and physically Normal daily routine Create a schedule to follow – day, week, month Paperless – prevents distracting clutter and paper handling Word, sticky notes, spreadsheets Regular visits – one day a week, one week a month Be available – but need not be tied to the remote office physically Activities – walking, biking, swimming, etc. daily Go out frequently – dinner, etc.   Good checklist – especially for portable remote office (https://www.goatsontheroad.com/best-remote-office-items/)   Resources: Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by...

Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) .   Key Talking Points: Attend training Get ASE Certified Improve your computer skills Find the tips and tricks to make the computer work for you Improve your basic language skills Health: Commit to quit smoking Get help for substance abuse Come to work with plenty of energy Follow policies and procedures Complete tasks 100%. Help me not be a micromanager Go the extra mile Use good judgment   Avoid getting a criminal record Be financially responsible Look your best. Your appearance is the price for admission to the professional world. Maintain a clean drivers license. Show up every day on time. Ideally a little early. Use good manners Become better at problem-solving Constantly improve your diagnostic ability. Do a fantastic job with vehicle inspections Manage your time well Prevent comebacks. Double check Attention to the details. Produce hours. Skip the side work. Be clean. Work Clean. Like a formula one shop. Prevent waste. Take care of our equipment and facility. Be cheerful. Smile. Be customer friendly. Be Flexible Be honest. Be mature. Listen to criticism. Provide constructive input to me. Show respect. If you want respect, show it to others.   A special thanks to Tom Ham for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) .   Key Talking Points: Standard Benefits are necessary. Staffing. Hire people who are friendly and cooperative. Hire great service advisers. Estimate accurately. Ask me if you need more information. Be fair with labor times. One of the biggest complaints. Provide me with information that is user-friendly. Provide state of the art information technology. Bring in  enough cars to keep me busy Maintain honest and ethical business practices. Create and maintain consistent and well-defined guidelines. Offer opportunities for advancement. Buy quality parts. Provide a low-stress environment as much as possible. Manage well. Don’t micromanage. Provide a fair pay system and review it and adjust as necessary. Include a weekly tool allowance. Provide all the necessary tools other than basic hand tools. Provide the correct equipment for the work you take in. Training. Offer plenty of training opportunities and compensate me for off-hours training time away from my family. Maintain a clean and organized facility. Maintain an nice employee break room for your employees. Improve ergonomics. Work hours. Avoid weekend and evening hours. Create a four day work week option. Create flexible work hours. Offer a reasonable work week. Respect your employees. Treat people fairly. A special thanks to Tom Ham for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) . Key Talking Points: Automotive Management Network releases one new survey every two weeks A great source of information on a variety of subjects. What quality employees want from technician’s perspective – Automotive Management Network Appreciation Are employers saying ‘thank you’ enough?   Tom touches base with every employee every day- either face to face or digitally   Pay 80% of aftermarket is not flat rate: majority pay is bonuses and incentives   Are there enough cars to service Correct Equipment Clean Shop Organized, dry, warm, noise levels etc What are the most common reasons for technicians to be fired from a shop owners perspective Poor work quality Being late or not showing up to work at all Dishonesty- with both employees and employers   Low production Refuses to follow shop policies and procedures   Quitting technician job Not enough pay- but is improving due to supply and demand of technicians Employer dishonest Unfair pay system Labor time too low Employer/coworkers hard to work with As technician what would make you change jobs Health insurance No weekend/evening hours 401K Top complaints as a technician Cutting and reduced labor times Pay system Politics in large organization Tools required Health insurance Importance of training Tom pays $20/hour seat time for going to classes fo Link to Automotive Management Network (https://www.automotivemanagementnetwork.com/) . Resources: Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them.   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  aapexshow.com. (http://aapexshow.com.)  

Pastor Mindy Roll is the Lutheran Campus Pastor at Texas A&M and Blinn College, a ministry known as Treehouse, where she has served since 2010. She is a 2007 graduate of Yale Divinity School (M.Div), a 2011 graduate of the Lutheran Theological Seminary at Gettysburg (STM, Pastoral Theology), and is currently working on a DMin at Brite Divinity School. Mindy is married to Tom Ham, an architect (they first met at Holden!), and they have two small children, Andrew (4) and Linden (2). To learn more about Holden Village, visit: www.holdenvillage.org or to listen to more audio recordings visit: http://audio.holdenvillage.org

Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) . Talking points: It is easy to ignore the fundamentals that make the big difference in business. It is like the basics of block and tackling, a sports analogy. When we were young, we were always told by our baseball coach to keep your eye on the ball. Same concept as being sure you are focused on the fundamentals of your business. Systems are mandatory for a successful business, shop management software is the ultimate system. As the owner of AMN Tom has done extensive research on SMS systems and shares his finding with his membership. Systems are so important because your people communicate differently. Every team member has different priorities on methodology and quality. That is why having clearly defined processes as ‘the rule’, makes for a strong company singing from the same hymnal. Checklists are the way to keep the fundaments in check. Great systems only work if you have good people who understand and appreciate the discipline. Once or twice a year, have every employee create a wish list – then make sure you do at least 1 or 2 things on each person’s list. Advise on changing an employee’s behavior. You must manage incremental improvements. As long as we are moving the ball in the right direction, we are winning – every play can’t be a touchdown. It’s the lack of sticking to the basics/fundamentals that cause failure, not the complex issues. Having a home office is a great idea to split your time commitment. You may find you get more done at your home office. You get out of the fire pit. Three questions to discover if you can pull your day-to-day responsibility to the business: Is your team doing anything illegal or immoral? Are your customers happy? Is the business profitable? AMN surveys are there for management resources. Automotive Management Network (https://www.automotivemanagementnetwork.com/) Auto Centric Automotive Repair (https://www.autocentricrepair.com/) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) (http://http://eepurl.com/bhqME9) This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmgaragegurus.com (http://fmgaragegurus.com/) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)      

Live from Tom Ham's Lighthouse for the 7th Annual Keggs N' Eggs

Live from Tom Ham's Lighthouse for the 7th Annual Keggs N' Eggs

Your Learning Curve Never Sounded So Good! Helping automotive aftermarket professionals improve; one lesson at a time. Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. The Academy Panel: Pete Rudloff is a national automotive instructor/advisor, nationally published technical writer and owner of Pete’s Garage Inc. in Newark, DE. Pete has a passion for training and created the Delaware training Group to bring technicians together in an environment that fosters learning. Pete’s Garage has a reputation as a friend to the general auto repair shops with local shops calling themselves customers. Pete’s Garage is known for fixing difficult to fix cars and has grown more into a diagnostic destination than a maintenance shop.  Pete’s previous episodes (https://remarkableresults.biz/?s=%22pete+rudloff%22) . Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. She moderates an online Facebook group called “Auto Shop Owners Group”. Bambi’s previous episodes (https://remarkableresults.biz/?s=%22bambi+crozier%22) . Tom Ham, with the help of his wife Deb, is the creator and owner of  HERE (https://remarkableresults.biz/?s=%27tom+ham%27) . Rick White has been working in the automotive, software & coaching industries for greater than thirty years and is currently an AMI-approved training instructor.  He owned and managed several successful automotive repair shops.  Currently, Rick is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair owner since 2006.Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications. Rick has been training and speaking at industry events across the country including AAPEX, Vision and for AASP PA just to name a few. Find all of Ricks contributions to the podcast  HERE (https://remarkableresults.biz/?s=%27rick+white%27) . Talking Points: You need to know your why. (Must read. Start with Why. Simon Sinek)  (SP) Are you unemployable? Do you have a written plan, written goals, and a vision that explains why you are doing this? The best mechanic in town does not necessarily make a great business owner. A great way to start is to buy an existing shop. To run a successful business, it is like having a second family. (Rick White) Rick White: To be successful you need to be hungry, have the energy and be resourceful. What does success look like to you? It is individual. Many do not know what success means to them. Which is why defining what success looks like to you is important. Location, Location, Location is important. Very important. Tom Ham: You are better off on in a two-bay location in the center of town than a five-bay location at the outskirts of the town. Demographics are also very important. What is the income of your marketplace? Find a document on the AMN to help you score a location. (https://remarkableresults.biz/download/12614/) Financial: (much of this is tough for new business people to know and understand) Rule #1. You never have enough money. Invest carefully where there is always an ROI (Return On Investment) Make money. Need to make money to sustain. If you wait for marketing and work to come in you’ll need...

Comedy Podcast from Leicester based stand up comedians Lucy Thompson & Tom Ham - find out more at facebook.com/toadradio

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Maylan Newton from ESI – Educational Seminars Institute is a business coach and trainer. Maylan is no stranger to the power of the customer as he speaks and trains on Professional Business Development, Service Writers School of America and In Shop Training and Support.  He is an approved AMI Trainer. He is a much sought our speaker at industry events. Maylan is no stranger to the podcast having paid it forward in episodes … 25  on Disaster Planning (https://remarkableresults.biz/a025/) . Matt Fanslow is the diagnostic tech/shop manager for Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and a trainer. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.  Matt is no stranger to the podcast. Episode 5 on best training events in 2017. (https://remarkableresults.biz/a005/) Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network (http://www.automotivemanagementnetwork.com/) an 11,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics. Listen to Tom in Episode THA 022 Hiring For Team Dynamics (https://remarkableresults.biz/a022/) . Talking Points: Too many shops not making enough money. A race to the bottom. Everyone gets what they pay for. Shop owners get the quality they can afford. Customers get what they pay for based on quality employed at the shop. There are too many shops. Many not qualified and there are a staggering number of underground shops. Shop owners are not buying the best parts or buying the best labor and sell it for what it is worth. We don’t pay a doctor to cut us we pay him for what he knows where to cut us. Part of setting your hourly rate will be based on your plans for next year. Your investment in technician training is one factor. Your rate should be checked quarterly, and at the minimum raised each year at the cost of living. Be entrepreneurial. You must work on your business, not on cars. To understand the depth of what it takes to calculate your effective labor rate will engage owners to pay attention to the other critical numbers on the financial statement. Multiple labor rates are very important. If we put our highest paid tech, using our most expensive equipment with expensive information, who is continually training, we need to have a rate for this. Because we are spending more on our A Technician the labor rate must be higher because of the size of the investment. We need to pay for top talent. Average wage for mechanics, according to the federal government, is $36,000 Old fashion, simple way to look at your financial statement distribution: 25/25/25/25 Rule of the Auto Repair Dollar. A very simple way to look at 25¢ for parts, 25¢ for expenses, 25¢ for payroll, 25¢ for you. Shop owners set their pricing based on the lowest 15% of their customers base. They are catering to the...

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Dwayne was on the podcast in episode Improving Employee Loyalty (https://remarkableresults.biz/a015/) . Ryan Clo owner of Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He is a multi shop owner and has automated his business that gives him time to consult. Ryan consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known at The Institute as the “Systems and Processes” guy. Ryan teaches several business management classes for the automotive industry.  Listen to Ryan in Improving Employee Loyalty. (https://remarkableresults.biz/a015/) Jude Larson is the president, owner and lead consultant for JML Real Solutions. He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid online and print marketing company, a top performer in the financial industry, and a record setting career in retail management. Jude uses his rich experience and business success as he consults, trains and coaches results focused solutions with clients. Jude is also a shop owner. Listen to Jude in Improving Employee Loyalty (https://remarkableresults.biz/a015/) . Tom Ham, with the help of his wife Deb, is the creator and owner of episode 062 (https://remarkableresults.biz/e062/) . Talking Points: Assessments can aid in understanding behaviors and communication strengths. Older shop owners are quicker to terminate. What would you do differently if you knew you could not fire this person? Do we hire lifers? 5 years is long today. 10 years plus is outstanding tenure today. You must sell your company vision when you are hiring. Ask them their goals? 1yr, 3yr, 5yr … What that means to you. Set the precedent for training in the interview for training. The level of engagement and excitement about that discussion helps you choose the right person. You want people who want to learn and grow. Who should be involved in the hiring process? Suggestion form from your people once a year to make the business better. Be sure to implement one from each team member. Interviewing and vetting candidates. Considering personality over experience. How to pick the right person for the team. Include the shop foreman and sometimes other technicians in the hiring process. Knowing that a twice a year review is required. No matter what style review you do they must be done. See Performance Review Academy Here (https://remarkableresults.biz/a027/) .   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz)

Tiki Temple, World famous Mai Tais, beacon #9, and amazing food. Bali Hai and Tom Ham's Lighthouse are two of San Diego's go-to locations for spectacular views of downtown and the bay. Tune in as the Baumanns share all about their family dynamics as third generation owners.