Podcasts about InterContinental Hotels Group

Stephen Grootes speaks to Tshifhiwa Tshivhengwa, CEO of the Tourism Business Council of South Africa, about the growing interest of international hotel chains, such as InterContinental Hotels Group, in South Africa's luxury hotel market, which is seen as vastly underserved, particularly in cities like Cape Town, Johannesburg, and Durban. In other interviews, Stephen Grootes discusses with John Stopford, Head of Multi-Asset Income, NinetyOne Asset Management about the escalating conflict between Iran and Israel, where Iran has refused to discuss its nuclear program amidst Israeli attacks, prompting Europe to urge Tehran to return to negotiations while the US considers its next move. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. Thank you for listening to a podcast from The Money Show Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc The Money Show is brought to you by Absa Follow us on social media 702 on Facebook: https://www.facebook.com/TalkRadio702702 on TikTok: https://www.tiktok.com/@talkradio702702 on Instagram: https://www.instagram.com/talkradio702/702 on X: https://x.com/CapeTalk702 on YouTube: https://www.youtube.com/@radio702 CapeTalk on Facebook: https://www.facebook.com/CapeTalkCapeTalk on TikTok: https://www.tiktok.com/@capetalkCapeTalk on Instagram: https://www.instagram.com/CapeTalk on X: https://x.com/Radio702CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.

Airbnb has been accused by ToursByLocals and Withlocals of violating their platforms' policies by using company emails to recruit tour guides for its relaunched Experiences service. InterContinental Hotels Group's CEO Elie Maalouf noted a temporary dip in U.S. inbound travel due to calendar shifts but expressed confidence in future growth, particularly in Asia, with plans to open the group's 1,000th hotel in China. Meanwhile, Meliá Hotels is seeing strong U.S. demand at Mediterranean resorts and aims to expand across a “vacation axis” that includes the Mediterranean, Caribbean, and Middle East, with Albania as a key target. Airbnb Accused of Poaching Tour Guides From Rival Platforms to Grow Experiences IHG CEO Sees U.S. Travel 'Bounce Back,' Targets Asia for Expansion Meliá Hotels CEO Eyes Growth in Emerging Destinations as U.S. Travelers Boost European Resorts Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

This episode is a wrap of Q1 results, with a focus on Intercontinental Hotels Group and how much of an impact US exposure and Revpar guidance revision has had on share prices; we take a look at the under-discussed global giant Jin Jiang; and examine the latest data on the European accommodation sector from the European Travel Commission.

Andreas Pfister conducts IHG's massive luxury and lifestyle orchestra for Middle East and North Africa

JetBlue is exploring new airline partnerships to strengthen its loyalty program after a federal judge blocked its Northeast Alliance with American Airlines in 2023. InterContinental Hotels Group admitted it will not meet its 2030 emissions reduction goal due to rising emissions and slow renewable energy adoption. Meanwhile, MakeMyTrip aims to become a travel superapp by integrating various travel services, though its CEO acknowledges the challenges of executing this vision. JetBlue Still in Talks With ‘Multiple Airlines' for Partnership, Sees Loyalty as Biggest Benefit  IHG Says it Will Miss its Greenhouse Gas Emission Reduction Targets Inside MakeMyTrip's 'Travel Superapp' Strategy. Is it Doable? Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews (https://www.youtube.com/@SkiftNews) and never miss an update from the travel industry.

InterContinental Hotels Group is acquiring Ruby Hotels for over $300 million as part of its European expansion strategy, with plans to introduce the brand in the U.S. by year-end. UK airlines, facing a new sustainable aviation fuel mandate, may struggle to source enough fuel as China tightens control over its biofuel exports. Meanwhile, the UK's competition regulator has provisionally approved American Express Global Business Travel's $570 million acquisition of CWT, though a final decision is expected by March 9. UK Regulator Gives Provisional Green Light to Amex GBT-CWT Merger IHG Buys Ruby Hotels as 20th Brand UK Airlines Rely on Chinese Cooking Oil for Greener Fuel — But for How Long? Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews (https://www.youtube.com/@SkiftNews) and never miss an update from the travel industry.

Episode Notes NYC Tourism + Conventions, the city's destination marketing organization, announced on Tuesday it named Julie Coker as its next president and CEO, writes Global Tourism Reporter Dawit Habtemariam.  Coker, who has held the same roles at the San Diego Tourism Authority since 2020, will assume her new position on December 9. She succeeds Fred Dixon, who served as NYC Tourism's CEO for close to a decade before stepping down earlier this year to lead Brand USA Coker will take the helm as New York City's tourism chief as the region prepares to welcome several major events, including the FIFA World Cup final in 2026.  Next, InterContinental Hotels Group had a strong third quarter in terms of hotel openings. But the company also saw a slowdown in revenue growth, reports Senior Hospitality Editor Sean O'Neill.  IHG added 17,500 rooms across 98 hotels, more than doubling its growth pace from the same period in 2023. O'Neill notes that a lot of that growth came from a deal with the German hotel group Novum Hospitality, which added roughly 6,000 rooms to IHG's portfolio. However, IHG only saw a 1.5% growth in revenue per available room worldwide during the third quarter. O'Neill notes a weak economy in China and turmoil in the Middle East contributed to the slowdown in revenue growth.  Finally, Cathay Pacific recently unveiled the Aria Suite, the carrier's new business class cabin. And the company has plans for a new first class cabin that its chairman called “mindblowing” in an exclusive interview with Airlines Editor Gordon Smith.  Cathay Chair Patrick Healy told Skift that having a world-class cabin is part of the carrier's aspirations to be one of the best premium airlines in the world. CEO Ronald Lam said Cathay plans to reveal the new cabin in 2025 or 2026, with Smith noting the carrier is awaiting Boeing's new 777X aircraft before launching a new first-class cabin. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ X: https://twitter.com/skift Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Subscribe to @SkiftNews and never miss an update from the travel industry.

In this milestone 100th episode of Hotel Moment, Karen Stephens is joined once again by Bryson Koehler, Chief Executive Officer at Revinate. Together, they explore how data is revolutionizing the hospitality industry. Bryson brings a wealth of insights, not only from his extensive experience at Revinate but also from his time at Intercontinental Hotels Group, where he played a pivotal role in pioneering data-driven decision-making in revenue and guest technology. The conversation highlights the evolution of Revinate, from its early days in guest feedback management to its current position as a leading Customer Data Platform (CDP) that powers direct bookings. As they celebrate this special episode, Bryson shares valuable advice on how hotels can optimize direct contributions through smarter use of guest data and much more. Tune in to hear all about how hotels can maximize their direct contribution through better use of guest data, and much more besides.

Tropical Smoothie Cafe is a leading franchise in the health-focused fast-casual market.  With nearly 1,500 locations nationwide, they offer an extensive menu of real-fruit smoothies, wraps, salads, sandwiches and flatbreads.  Charles Watson joined Tropical Smoothie Cafes in 2010 as VP of Franchise Development and was elevated to Chief Development Officer in 2015, following his personal responsibility for awarding more than 800 franchises, during his tenure.  In 2018 Charles went on to become CEO. A veteran hospitality pro, Charles has worked for several hospitality-related companies, including Wyndham Hotels & Resorts, Intercontinental Hotels Group, US Franchise Systems, Inc. and Hospitality Real Estate Counselors.  He is a graduate of The Hotel School at Cornell University and also holds a Masters in Business from The Terry School of Business, at The University of Georgia.

In this episode, sponsored by Reeco, Brian is joined by Antony Torres, Head of Restaurants, Bars and Event Operations at Intercontinental Hotels Group for their Luxury and Lifestyles Brands for the Americas. IHG has 19 brands with over 6,400 hotels in more than 100 countries with another 2,000 hotels in the pipeline. Tune in to hear who Anthony Thanks for helping him along the way. Reeco helps your hotel streamline its Procure-To-Pay process using AI. It's time to move on from outdated systems or pen and paper - use Reeco to optimize your procurement. Visit www.tuesdaysthanks.com to schedule a demo today. Reeco: We make purchasing simple.

In this episode of Hotel Moment, Karen Stephens sits down with Robbert Manussen, Area General Manager at Intercontinental Hotels Group in Taiwan. Robbert provides a fascinating look into how technology is reshaping the guest experience in modern hotels. From integrating voice control systems that cater to all ages to pioneering sustainable practices like replacing plastic bottles with eco-friendly alternatives, Robbert offers valuable insights into the intersection of technology, personalization, and sustainability. Tune in to discover how Intercontinental Hotels Group is leading the charge in hospitality innovation and learn practical strategies for leveraging technology to enhance both guest satisfaction and operational efficiency.

Episode Notes Airbnb's second-quarter earnings revealed the company's growth slowed down in several key areas, writes Executive Editor Dennis Schaal. The company forecasts that guests are making bookings with shorter lead times, and it is seeing “some signs of slowing demand from U.S. guests.” Airbnb said that in the third quarter, it expects a “sequential moderation” in year-over-year nights and experiences booked compared with the 9% growth in the second quarter. But Schaal notes Airbnb can point to many positives during the second quarter, including an increase in active listings from 7 million last year to 8 million. Next, InterContinental Hotels Group said it's not seeing signs of weakening demand outside of China, reports Senior Hospitality Editor Sean O'Neill.  IHG CEO Elie Maalouf said the company hasn't been impacted by a possible recession yet. IHG added the post-pandemic tourism surge has moderated and normalized to pre-Covid levels. The company reported a 3% rise in its revenue per available room — a key industry metric — during the first half of this year.  While IHG saw its revenue per available room fall by 2.6% in China, O'Neill notes that drop didn't dramatically impact its overall performance.  Finally, travel stocks were the best performers on a bad day overall for the broader U.S. stock market this Monday. However, travel has been the worst performing group of stocks over the past year, making it one of the sectors most vulnerable to a recession, writes Head of Research Seth Borko.  Borko notes concerns about a recession are clear in the performance of the Skift Travel 200, our own index of travel stocks. Cruise lines have been the best performing travel sector in 2024, followed by accommodations. Even though these businesses outperformed their travel peers, there is still no major travel subsector in the green so far.  Producer/Presenter: Jose Marmolejos Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ X: https://twitter.com/skift Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Subscribe to @SkiftNews and never miss an update from the travel industry.

In this episode of Money Tales, our guest is Emily Chang. Emily's financial adventures began in her early 20s in the most unexpected way. One frigid night, Emily found a young girl huddled by the roadside, clearly beaten and wearing nothing but a windbreaker. She took the girl to a diner, offered her a meal, and then invited her to stay in her spare room for the night. That one night turned into a week, then months, until Emily could help her find stability. Emily's family worried the girl might steal or harm her, but Emily chose to see the potential for good. She helped not just that one girl but went on to assist 17 individuals over the next 23 years, transforming lives one by one. Emily is a global commercial leader with 24 years of experience spanning QSR, Retail, Hospitality, Creative, Tech, and FMCG industries. An acknowledged thought leader in Digital Customer Experience, Workplace Culture, and Business Strategy, Emily holds an exceptional track record of accelerating global brands. She is a bicultural leader with proven success bridging China and U.S. cultures. Before joining VML, Emily was CEO of McCann Worldgroup in China, where she looked after 450 team members across four agencies located in three offices. She developed new strategic and digital O2O capabilities to partner with clients like IKEA, LEGO, The North Face, and Innocent Juice. Prior to McCann, Emily was CMO of Starbucks China, where she oversaw all commercial functions including Digital Flywheel, Loyalty, Sales & Partnerships, Category Management, and Studio. She led the commercial teams that brought O2O experiences to life: Shanghai Roastery Augmented Reality, Starbucks Delivery, and Digital Gifting. Prior to Starbucks, Emily served as Chief Commercial Officer for InterContinental Hotels Group, Greater China where she led transformation of brand experience, loyalty offering, data and BI, and OTA strategy/implementation to turn around share and become the #1 hotel brand in China. As the first executive in China for Apple Retail, she oversaw the APAC region, expanded the flagship footprint, and developed the Apple Asia retail operating model. Emily began her career at P&G, where she worked across all three business units, from upstream innovation to retail and digital marketing at Walmart. Emily believes passionately in living with intention and leading with authenticity. She's a servant leader who gives back by teaching and sharing with next gen leaders; she has delivered four TEDx talks and spoken at other industry-leading events like Fortune Most Powerful Women. She recently published a best-selling book called “The Spare Room,” telling the stories of 17 children she and her family have cared for in their spare room.

Presented by Brand USA Episode Notes Apple unveiled new travel-related features for several of its products on Monday at the 2024 Apple Worldwide Developers Conference. Travel Technology Reporter Justin Dawes provides details about Apple's updates.  Dawes notes the Apple Watch will have a new translation app, live update features for flights and Uber, and a setting to alert users before it rains. In addition, Siri is getting a connection to OpenAI, which will enable users to ask Siri anything they can ask ChatGPT, including trip planning info for free. And travelers will be able to use Apple Vision Pro virtual reality headsets on not just planes — but trains as well.  Next, InterContinental Hotels Group would like its property mix to include more premium, lifestyle and luxury brands. However, IHG is downplaying its plans due to its investors' preference for mid-market and extended-stay brands, reports Senior Hospitality Editor Sean O'Neill.  Although O'Neill notes moving upmarket is tantalizing for several reasons, IHG is responding to the demand it sees from hotel owners and investors. In addition, IHG's Americas CEO Jolyon Bulley said that some owners who want to do deals are concerned about the state of the lending environment. O'Neill adds that conversions are more appealing to some investors because of obstacles in the market.  Finally, Mallorca has seen massive protests over mass tourism that many residents believe has helped make housing unaffordable, among other problems. Travel Experiences Reporter Jesse Chase-Lubitz delves into the widespread anger on the island. Protests have erupted even in towns far from Mallorca's most popular beaches, with Chase-Lubitz citing one small town without tourist attractions that's been swarmed by tourists seeking lodging. One university professor and Mallorca native said the tourism boom has made it hard for residents to find affordable housing. The island's capital city Palma de Mallorca and four other cities have seen residential property prices jump more than 10% this year.  Chase-Lubitz adds several other incidents have fueled widespread Mallorcan anger about tourism, including a fight involving a group of young British men earlier this month.  Get more travel news at https://skift.com Producer/Presenter: Jose Marmolejos

“Insights aren't just for marketing. They're for the whole business”. And that's precisely why it's essential to be a business intelligence expert.In this episode, Nick Rich, Group VP Insights & Analytics, ex-InterContinental Hotels Group/Carlsberg, shares the importance of building capabilities and competencies around problem-solving, developing business talent, and achieving growth. We also discuss: Why it's essential to tailor innovation to brands and portfoliosThe importance of leveraging existing knowledge to drive commission better researchWhy business performance analytics should be priority #1 for insights teams

Tophotel Today vom 25.04.2024 mit diesen Themen: 1. Naturhotel Leitlhof bleibt "grüner" Vorreiter 2. InterContinental Hotels Group und Google planen KI-Tool 3. Neue Zimmer für das Arcona Hotel Kaiserhof Heringsdorf

In this episode we discuss Coca-Cola Hellenic Bottling Company, BAE Systems, Hargreaves Lansdown, Nestle, InterContinental Hotels Group & Nvidia $cch $ba. $hl. $nesn $ihg $nvda

Liz Crisafi took an unexpected route through the worlds of broadcasting, marketing, and advertising before she landed in hospitality as the Global Vice President of Integrated Marketing at InterContinental Hotels Group. But her passion for storytelling and people has been a constant driving force. After initially pursuing broadcast journalism in college and losing her Southern accent along the way, Liz realized the competitive field wasn't for her. So when a friend suggested she try marketing, mentioning the better pay and hours, she decided to pivot. As she says with a laugh, “Compared to broadcast, anything probably looked better at that point!” Her first marketing gig may not have been glamorous, selling agricultural chemicals. But Liz embraced the challenge to “make herbicides and pesticides interesting” with an ad campaign set in an OR trying to revive a giant dying potato. As Liz says, “It doesn't have to be boring, even if it's some random chem company or a B2B market.” Over the years, Liz learned to love marketing and honed her skills on iconic brands like Kodak. But it was the field of hospitality marketing that ultimately captured her heart when she joined IHG. As she puts it, “It's hospitality. I love travel. It was a great role for me and it's a great company. It checked all the boxes.” Now as IHG's Global VP of Integrated Marketing, she leads marketing efforts for the company's 19 brands and 6000 destinations worldwide. But she's quick to note, “Our best product is our people that walk in and out of those hotel doors every day.” Of course, marketing such a diverse portfolio of hotel brands poses unique challenges. As Liz explains, “You have to be relevant in the moment and make sure you're co-creating experiences, not just relying on past data.” From road warriors staying at a Holiday Inn Express to couples celebrating at a glamorous InterContinental, IHG aims to deliver personalized and meaningful stays. And while Liz loves the creativity of marketing, she's learned over the years not to take things too seriously either. “Take your work seriously, but don't take yourself too seriously,” she advises. “We're not curing cancer here, we're marketing.”

Simon Lancaster is one of the world's top speechwriters. He first became a speechwriter in the late 1990s working for Tony Blair's Cabinet. He has since written speeches for the CEOs of some of the biggest companies in the world including Unilever, HSBC and InterContinental Hotels Group. A leader's ability to communicate is critical to success and first impressions last! Simon's journey started as a musician with a dream of becoming a songwriter yet by the age of 24 he became a Minister's Private Secretary. Not bad he tells me for a kid that grew up on a council estate with his single mum.  Simon was paired up with Alan Johnson MP who became an important mentor in his life as Alan went on to become Secretary of State for Education and Skills from 2006 to 2007. Simon listened to Alan deliver multiple iconic speeches over the years mixing his personal story with the national story during the Thatcher years.  Simon explains that a good speechwriter has to find what's inside someone's soul. Most great speeches must not simply contain a list of your attributes and achievements as the audience is not that interested. Simon remembers advice from Peggy Noonan (speechwriter to Ronald Reagan) who said "reading is collecting wisdom and writing is spending it."Simon has a passion for helping the younger generation learn this skills and shares his advice of 'be proud to be yourself and be proud to show yourself to the world.'  Simon's 3 Top Tips for any leader include:1. The audience is more important than the speaker. It's not what you want to say but what the audience want to hear. 2. Emotions are more powerful than logic, this is based on biological fact. 3. Less is more www.bespokespeeches.comHe is the author of 'Connect' a book that helps a general audience that wants to be better at connecting and communicating with people. Available on Amazon. Simon would love to write a speech for Oprah, so if you are listening...........!Watch & Subscribe:

Today we hear from Duriya Farooqui, a board director at the Intercontinental Exchange and the InterContinental Hotels Group. She shares lessons from her uncommon path to success: striving for excellence, building valuable relationships, and being the kind of leader that inspires confidence.To learn more about the NxGen COACH Network's Governance Training Camp, please visit our website at nxgencoachnetwork.com/governance.If you are a leader or aspiring to be one, visit archieljonesjr.com. There, you can pre-order my book: The Treasure You Seek: A Guide to Developing and Leveraging Your Leadership Capital and connect directly with me.If you want to learn more about our work at NxGen COACH Network, visit nxgencoachnetwork.com. Training Camp For Leaders with Archie L. Jones Jr. is produced by NxGen COACH Network and our Webby-winning partner, Hueman Group Media. Hosted on Acast. See acast.com/privacy for more information.

Previously Victor was Area Vice President, Japan and Guam for Marriott International, Managing Executive Officer, Chief Sales Officer & Chief Develomental Officer, Prince Hotels and Resorts, General Manager, Corporate Planning Department Seibu Holdings, Regional Vice President, Sales and Marketing, IHG Hotels Group Japan, Senior Vice President, Operations, Japan Cererbus, Vice President Development, Japan and Korea, InterContinental Hotels Group, Vice President, Global Sales, North Asia Marriott International, Regional Director, Japan, Mandarin Oriental Hotel Group, Director of Sales, Regional Sales Office Japan, Hyatt Hotels Corporation and served in the US Air Force.

Goodness, have I got a beast of a chat for you this week.After much "toing and froing" of diaries, I finally got some time with one of the Pre-Eminent Hoteliers of our time, all round legend David Taylor, CEO of Lore Group.And I really don't know where to begin with this chat as there were so many wonderful takeaways both in story terms and some general career and business learning.It's an epic chat and we get through loads including:-Boarding schoolA hotel glimpseBeing boldTaking it all inMaking bad career moves"Mr Smith"NightsWorking through various disciplinesNew openingsAuthors and EditorsHoxtonIan SchragerThe EditionThe Transition CurveLore GroupCoachingAnd so much more. In fact, David's career is so Epic that we left loads out there still to be discussed. Beyond that, there is no doubt that David is a classy operator and he was very generous with his time. Not only that, I will forever remember the personalised "Hospitality Meets" cookies that awaited me for our recording.The devil is in the detail.Enjoy!The GuestInstagram - @dt_hotelierDavid Taylor is CEO of The Lore Group; the international hospitality company that designs, transforms, and manages hotels across Europe and the United States. Prior to this, he led the transformation of a number of UK hotels developing the Principal brand under the ownership of Starwood Capital and latterly Covivio with the management of the hotels assigned to Intercontinental Hotels Group.Prior to taking on this role in April 2015, he was General Manager of The London EDITION where under his leadership the hotel won numerous awards including the prestigious Catey Hotel of the Year award.He is associated with other high-profile openings and re-positioning projects such as the original Hoxton Hotel in Shoreditch, along with the Great Eastern Hotel and Sofitel St James in London. His dedication to promoting best practise within the hotel industry has been recognised and he was awarded a Master Innholders Scholarship in 2009 and invited to join the prestigious Master Innholders as a member in 2012. David was awarded the Cateys “Manager of the Year” in 2015 and the highly coveted” UK Hotelier of the Year” award for 2018/2019.The SponsorToday's episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this week's episode of the Creating Superfans podcast, I'm joined by Charles Ryan Minton, a customer and employee experience expert, keynote speaker, and best-selling author. Ryan has worked with high profile brands such as Hilton Hotels Worldwide, Marriott International, and InterContinental Hotels Group.As a Hotel Executive, Ryan created environments where employees felt valued and empowered, leading to record-breaking revenues, profits, and some of the highest recognition in hospitality.In our conversation, you'll learn about:how employee enablement affects morale and retentionwhy employees should act like they're "on stage" while workingthe heartfelt story behind the title of Ryan's book, "Thanks for Coming in Today"what led both Brittany & Ryan to walk out of businesses recently Even if you're not in hospitality, the tips and insights you'll hear can be applied to any industry for fostering a positive workplace, maximizing your customers' first impressions, and improving the customer experience from the inside out. Show Notes[00:01:45] Brittany shares how she first met Ryan and discovered his book, "Thanks for Coming in Today."[00:04:05] What led Brittany to walk out of her Acupuncture appointment [00:05:16] Why customers shouldn't see your behind-the-scenes operations and how Ryan obsesses over these first impressions[00:08:05] How Ryan transformed underperforming hotels through employee enablement[00:10:10] The most important aspect of any leader's job[00:11:56] Ryan's small gestures that significantly improved the employee experience[00:14:27] Why employee enablement is so crucial for morale and retention[00:16:31] The first thing Ryan looks to improve at any company[00:18:31] A pet peeve of Ryan that many organizations make and why it's a poor reflection on your employee experience[00:21:42] Everything speaks - even the welcome mats, signage, and the status of your bathrooms.[00:24:30] Brittany's great experience at her dog ophthalmology appointment[00:28:46] The story behind the title of Ryan's book, "Thanks for Coming in Today."[0035:21] Ryan and Brittany have a major disagreement about Costco and both share their respective experiencesBuy "Thanks for Coming in Today"Visit Ryan's Website

Partners Ayda Habboush and Darren Ashworth speak to Matt Walton, Senior Director, Development UK & Ireland at InterContinental Hotels Group, about the regenerative effect hotels can have on the economy. Together they discuss their recent work with Gloucester City Council on a £107m regeneration project, which will feature Gloucester's first 4 star hotel, as well as the important role public/private partnerships have in helping to shape truly transformative regeneration projects.

“ 'Yes, and...' is a kind of courage. Only failure allows us to begin again more intelligently.” Emily Chang is a seasoned marketer with 20+ years of experience across the US and China. She's currently the CEO of Wunderman Thompson West, and was previously the CEO of McCann Worldgroup China. Emily served as Starbucks SVP of Marketing, and earlier as CMO of Starbucks China. She was the Chief Commercial Officer at Intercontinental Hotels Group, and Apple's head of Asia retail marketing. Emily got her start at P&G, spending 11 years working across multiple business units. Emily's spoken at conferences around the world - including Fortune Most Powerful Women's Summit, C2 in Montréal, and has delivered three TEDx talks. Emily's also the author of the book “The Spare Room: Define Your Social Legacy to Live a More Intentional Life and Lead with Authentic Purpose.”  Emily lives with her husband and daughter, and over the years, has shared her spare room with sixteen young people, five dogs, one turtle, one guinea pig, and 129 snails. You can learn more about Emily's work at social-legacy.com. In our candid conversation, Emily shares how her immigrant upbringing, curiosity and willingness to take risks has led her professional career, and personal purpose.  This episode originally aired in March 2021

As a transformational leader, Dr. Burton has worked in various strategic management level positions with national and international responsibility involving diversity and inclusion for such companies as Xerox, AT&T and Intercontinental Hotels Group where she served as manager of supplier diversity. Dr. Burton's business acumen and empowerment techniques have harvested respect amongst her peers as she is a noted contributor on Business, Corporate, Diversity, Faith, Self Improvement, Leadership and Empowerment. Additionally, Dr. Burton has worked in academia instructing students on business, diversity, marketing and leadership courses.

Elie Malouf oversees IHG's vast Americas empire.

Mark G. Carrier is a senior officer of B.F. Saul Company; the privately held diversified real estate and finance concern based in the Washington, DC area. The hospitality group owns and operates a portfolio of business class hotels which are affiliated with Intercontinental Hotels Group, Marriott, Hilton, and The Hay-Adams. Carrier is the past Chairman of the American Hotel and Lodging Association, the nation's advocacy organization for the hotel industry. He is also past Chairman of the IHG Owners Association, the global franchise owners association of Intercontinental Hotels Group. He was also names Virginia Hotelier of the Year by the Virginia Hotel and Travel Association. We discuss leadership, focus, and doing the right thing. He found an organization that supported his personal values and he continues to shine with them. https://bartaberkey.com This episode of the podcast is sponsored by Recruit Me App- helping individuals place themselves in the driver seat of their careers. This app takes an authentic "this is me" approach similar to current dating apps that allow candidates to show their true self to find best career matches. Available on Apples AppStore and on Google Play.

Brandie Townsend grew up on a dairy farm in western New York and knew the importance of environmental sustainability from a young age. She attended the Savannah College of Art and Design (SCAD) and received a master's degree in architecture. Fueled by a desire to build and create, it led her into various industries, but all of those industries included her original passion for sustainability. Her experience includes hospitality (InterContinental Hotels Group, Marriott, and Rubicon Global), government (City of Atlanta), consulting, and starting recycling and waste removal businesses. Through her studies at SCAD, she learned the basics of building, but over time she has learned about the importance of green building – constructing and deconstructing buildings with the environment in mind.The Construction and Demolition (C&D) industry has been at a crossroads in terms of unbuilding. Buildings are dismantled for a number of reasons - it could be for safety, space, rebuilding, etc. It isn't the reason for unbuilding that puts the C&D industry at a crossroads - however, it's the process of demolition versus deconstruction. Demolition takes the form of complete destruction, an example being dynamite used to implode buildings. In contrast, deconstruction looks at all of the internal elements of the building to find new uses. With the C&D industry being the most significant contributor to greenhouse gases, deconstruction becomes even more critical.

In this week's episode of Fostering Change, Rob Scheer talks with Emily Chang, author of The Spare Room. Emily has 23yrs corporate experience and executive leadership at P&G, Apple, InterContinental Hotels Group, and Starbucks. Now the CEO of McCann Worldgroup, China. Prior to joining McCann Worldgroup in 2020, Emily held executive marketing and commercial roles at P&G, Starbucks, Apple, and InterContinental Hotels Group. Known for designing innovative O+O branded experiences, she has led marketing innovations like opening the first Starbucks Roastery outside of Seattle, introducing Apple Podcasts in China, and creating one of China's first reality television series.In 2022, Emily was awarded “Women To Watch Greater China” by Campaign Asia, recognized for her brand of purpose-driven leadership and focus on workplace inclusion. She sits on the board of SOS Children's Villages and is the author of a best-selling book called “The Spare Room,” also the topic of her first TEDx Talk. Story Key Notes:

“Remember, everyone you are trying to win over is a human being” ~ Simon Lancaster TUNE IN TO LEARN: The best way to start your speech to get your audience' attention; How to use metaphors to connect with people faster and deeper, persuade them, make them believe to ultimately take the desired action; 5 types of metaphors that absolutely everyone understands as long as they are human - using the metaphors that one can't relate to is a sure way to “lose” this person; What can help you breakthrough as a speaker, especially in the corporate world; the importance of body language and voice, which are more important than what we say; The importance of stories to make your message cut through the noise and sink in people's minds; A leader? Want to increase people's productivity? - tell personal stories! Stories - the ultimate tool to change behavior, build and break habits, change yourself and people around you; Why stories work (neuroscience and 3 powerful neurotransmitters) ; 3 must-have ingredients of a mind-changing story; Tools to connect to the “logical” part of people's brain, to make what we say more believable and credible; The rule of 3s, rhyme, balanced sentences and other rhetorical devices to bypass a BS detector of people, to make our arguments sound true, to make people pay attention; Why intellectual arguments on their own don't work - what Barack Obama learned the hard way; Why breathing is important in public speaking and how to use it to change your state, turn off public speaking jitters and impact your audience' minds; A 6-step structure to create a powerful speech or a piece of content on any subject and start speaking like a leader. SIMON LANCASTER BIO Simon Lancaster is one of the world's top speechwriters. He first became a speechwriter in the late 1990s, working for members of Tony Blair's Cabinet. Today, he writes speeches for the CEOs of some of the biggest companies in the world, including Unilever, HSBC and Intercontinental Hotels Group. He is the author of the definitive guide to speechwriting ‘Speechwriting: The Expert Guide', the award-winning ‘Winning Minds: Secrets from the Language of Leadership', 'You Are Not Human: How Words Kill' and 'Connect!: How to Inspire, Influence and Energise Anyone, Anywhere, Anytime'.  Simon is an executive fellow of Henley Business School and lectures at both Cambridge and Oxford Universities. Simon regularly speaks globally and his ‘Speak Like a Leader' TEDx talk has been watched more than 3 million times on YouTube. CONNECT with SIMON LinkedIn Twitter @bespokespeeches Website bespokespeeches.com Produced by Angela Shurina, FOUNDERS CIRCLE CERTIFIED PRODUCTIVITY, HEALTH, NUTRITION COACH Change in days - not in years! Support the show

We live in a world fraught with disconnection and distraction. In today's episode and in her book, The Connected Leader, Montana-based psychotherapist and author, Karen Hardwick, shares all about how to re-connect with our true selves, our purpose in the world, our connection with God, and with other people. Karen Hardwick is a clinically and spiritually trained psychotherapist-turned-leadership coach, podcast host, and speaker. She helps others awaken, courageously lead, and unlock the power of connection in their lives and at work. As a globally recognized leadership consultant, Karen has witnessed a transformation in the lives and performance of thousands of leaders at companies like ESPN, Turner Broadcasting, UPS, and Intercontinental Hotels Group. In today's episode, Karen reminds us that our lives deeply matter. She recenters us in our purpose of being stewards of the gifts we've been given, including the people who have been entrusted to our care, and how her own life has served as the training ground for the lessons she now shares with others. In short, Karen gives us insight how to live this “one wild and precious life” more fully ourselves and more connected to God and other people.

In this episode, we talk with, Cara Federici, the Founder, and CEO of the Madison Melle Agency.  Cara has a long career in hospitality working with prestigious global brands. It's her savvy eye for design, forward-thinking innovation, and detail that has her agency positioned as a positive force in the new dawn of hospitality. A self-described city slicker, Cara shares with us where her love for hospitality, design, and travel comes from and the meaningful moments that have shaped her life and career. The Madison Melle Agency is a multi-faceted creative studio & lifestyle consultancy, ideating and operating one-of-a-kind media, technology, hospitality, food & beverage, retail, and real estate brands. Federici's proven track record of success is derived from collaborating with a multitude of the world's most notable names in their respective industries, including Fast Company, Standard Hotels, Palisociety, InterContinental Hotels Group, Hilton Hotels & Resorts, and Proper Hospitality. Federici's current and past portfolio comprises an array of highly sought-after, luxury lifestyle companies and market leaders, such as Brookfield Properties, Relais & Châteaux's Calabash Grenada, Casetta Group, Bridgeton Hospitality, Two Bunch Palms, Marram Montauk, Walker Hotels, Petit Ermitage, Saira Hospitality, Wylder Hotels, Cachet Hotels, Solay App, and Skypod, as well as a variety of highly acclaimed media, retail, communications, and hospitality ventures. Federici launched Tech Theory Group in 2020, a high-performance technology advisory firm, designing and delivering best-in-class managed information technology solutions and infrastructure services. Tech Theory Group realized a compelling need in the marketplace existed for simple, transparent, cost-effective hospitality technology services. Tech Theory Group delivers these core competencies to clientele through a collective partnership of experienced IT architects, engineers, designers, consultants, and business executives across the globe. Federici attended Parsons School of Design in New York City and graduated Cum Laude from Tulane University, with a Bachelor of the Arts in Communications and a double minor in Business and Art Studio. Federici holds a completed Certificate of Hotel Real Estate Investments and Asset Management from Cornell University. Federici is currently based in Southern California with offices for The Madison Melle Agency and Tech Theory Group in Los Angeles. Enjoy our conversation with Cara Federici.

Welcome to In The Growth Space. If you're a business leader with a hunger for growth, this podcast is for you!  This week David is joined by Helen Frewin, a business psychologist, executive coach, speaker and facilitator. Helen has worked in-house and as a consultant for 20 years, advising companies on how to select talent, then develop and engage people to be at their best. Now a director at consulting firm Totem, Helen's client list includes Disney, Warner Brothers Discovery, Intercontinental Hotels Group and various global law firms and banks. She's also the author of “Better Than Confidence” which was published in November of 2021. In this episode, you'll hear David & Helen discuss: Defining what confidence is/isn't The myth of confidence Mitigating anxiety in leadership Emotional Intelligence  Sign up for Inner Circle Summit 2022 here! Check out our Inner Circle Groups info here! Click here for access to my free ebook Check out https://www.davidmcglennen.com/podcasts/in-the-growth-space-2 for links, transcript, and more details

In this episode of The Brave Enough Show, Sasha talks with best-selling author and therapist Karen Hardwick to discuss:  The art of chasing slowly How starting your day with self-reflection can save your life How "NO" is a holy word And MORE goodies about living authentically & setting boundaries!  About the guest: Karen Hardwick is a clinically and spiritually trained psychotherapist-turned-leadership coach, podcast host, and speaker. She helps others awaken, courageously lead, and unlock the power of connection in their lives and at work. As a globally recognized leadership consultant, clinically-and-spiritually trained psychotherapist, and believer in all-things-connection, Karen has witnessed a transformation in the lives and performance of thousands of leaders at companies like ESPN, Turner Broadcasting, UPS, Crawford and Company, KMPG and Intercontinental Hotels Group. She lives in Atlanta with her son. Episode Links:   Brave Enough 2023 CME Conference Brave Balance 2023 Order Brave Boundaries Follow Brave Enough:   WEBSITE | INSTAGRAM | FACEBOOK | TWITTER | LINKEDIN Join The Table, Brave Enough's community. The ONLY professional membership group that meets both the professional and personal needs of high-achieving women.  

How did the housekeeping staff at the Holiday Inn Express & Suites Ottawa West make a video of folding sheets go VIRAL? The Art of Storytelling in Content Marketing looks at marketing strategies that engage consumers in an authentic and conversational way. From videos to listicles and microsites how can you tell your brand story and make consumers listen? Learn about blogger and influencer engagement strategies, plus ideas on how to make your brand's voice heard.Check out upcoming DigiMarCon Digital Marketing, Media, and Advertising Conferences & Exhibitions Worldwide at https://digimarcon.com/events/

This week, we discuss allegations of data security failures at Twitter, a €405 million fine for Instagram, a cyber attack on InterContinental Hotels Group, and why Cloud security is so important.

Most people think that success comes from hard work and dedication, but in reality, it's often about making the right decisions at the right time. A pivot is a change in strategy or direction and it's essential for any business that wants to succeed. I host Greg Friedman, CEO at Peachtree Hotel Group, who shares his strategy for successful leadership pivots and why they're key to your success. They've acquired or developed more than $6 Billion of hotel properties, and they currently own and operate 6,850 hotel guest rooms in 63 assets including Marriott, Starwood, Hilton, Hyatt, Choice and InterContinental Hotels Group flags. Greg has more than 23 years of hospitality experience with an emphasis on deal-structuring and financing. He's also served as a senior leader with Specialty Finance Group and GMAC Commercial Mortgage's Asset-Backed Lending Division.  Greg holds a Bachelor of Arts in Biology from the University of Texas at Austin. He is currently a board member of the American Hotel & Lodging Association. LinkedIn Profile https://www.linkedin.com/in/greg-friedman-0312192/ (https://www.linkedin.com/in/greg-friedman-0312192/) Company Link: https://peachtreehotelgroup.com/ (https://peachtreehotelgroup.com/) What You'll Discover in this Episode: How Greg went from studying biology in college to eventually becoming CEO of Peachtree Hotel Group. Why rising through the finance side of the business gives you a unique leadership perspective. Seven pivots that led to his company's success. The key to success when making a big leadership pivot. How to leverage culture to support a pivot in your business. The helpful app he uses on every business trip. Resources: Adam Grant https://www.amazon.com/Adam-Grant/e/B00ATUAAWE%3Fref=dbs_a_mng_rwt_scns_share (https://www.amazon.com/Adam-Grant/e/B00ATUAAWE%3Fref=dbs_a_mng_rwt_scns_share)  Malcom Gladwell https://www.amazon.com/Malcolm-Gladwell/e/B000APOE98%3Fref=dbs_a_mng_rwt_scns_share (https://www.amazon.com/Malcolm-Gladwell/e/B000APOE98%3Fref=dbs_a_mng_rwt_scns_share)  Simon Sinek https://www.amazon.com/Simon-Sinek/e/B002CB2SDC (https://www.amazon.com/Simon-Sinek/e/B002CB2SDC)  ----- Connect with the Host, #1 bestselling author Ben Fanning https://www.benfanning.com/speaker/ (Speaking and Training inquires) https://followbenonyoutube.com (Subscribe to my Youtube channel) https://www.linkedin.com/in/benfanning/ (LinkedIn) https://www.instagram.com/benfanning1/ (Instagram) https://twitter.com/BenFanning1 (Twitter)

Emily Chang is a master bridge builder – and it's made her a wildly successful leader in the US and in Asia. As the CEO of McCann Worldgroup China, she bridges US and Chinese cultures to establish brands that are thriving, global, and remarkably agile. We'll talk about the differences between the two markets, and how brands can succeed in the notoriously challenging Chinese market. We'll also talk about another kind of bridge—between people—and how Emily literally opens her home to those in need and how that led her to the concept of social legacy, the topic of her bestselling book Spare Room. We'll also talk about capacity and how to take control of your time – perhaps the most valuable commodity of all. There's a lot to learn from this leader who, prior to McCann, was a top exec at Starbucks China, InterContinental Hotels Group China, Procter & Gamble, and Apple.       BIO:Having catalyzed a turnaround for McCann Worldgroup China in just over a year, Emily Chang is a true changemaker whose drive for O+O branded experiences and cross-cultural team leadership have delivered record-high results for the agency.  Emily has always positioned creativity and innovation at the center of her business strategy, even in her first two decades leading client-side businesses. So, when she joined McCann Worldgroup China as CEO in Sep 2020, Emily was thrilled to help brands deliver delightful, integrated customer experiences that earn a meaningful role in people's lives. When working as the CMO for Starbucks China, Emily was responsible for marketing, sales, loyalty, customer engagement, and the digital ecosystem (ecommerce, loyalty, payments, partnerships). Her teams tripled digital tender across stores, helped open the Starbucks Shanghai Roastery, and launched the brand's delivery program.  Before joining Starbucks, Emily was Chief Commercial Officer for InterContinental Hotels Group, Greater China, where she led all commercial functions across Greater China. Looking after 320+ hotels and a team of 5,200 Sales & Marketing members, Emily spearheaded the market share turnaround of six hotel brands and the contribution mix of three loyalty programs. She also invested in new BI and Digital capabilities and differentiated the group with a focus on Branded Guest Experiences. Prior to IHG, Emily worked for a combined 15 years at Procter & Gamble and Apple.   As a champion of DE&I, she is committed to creating a positive culture of belonging at work and in fact, sees Conscious Inclusion as a core business strategy. Emily injects a ‘positive spirit' in the workplace, prioritizing wellness, fun and active engagement. Among other significant improvements, McCann has seen “I see opportunity for potential growth” increase +88% and “My well-being is cared for” improve +70% over the last three bi-annual surveys.     In 2022, Emily was awarded “Women To Watch Greater China” by Campaign Asia, one of the most prestigious recognitions in the marketing & advertising industry. She also contributes time to support the industry's development by delivering lectures like at Tsinghua University, AmCham, and FBIF, and judging awards like New York Festivals AME Awards. Emily sits on the board of SOS Children's Villages and recently published a best-selling book called “The Spare Room,” also the topic of her first TEDx Talk. She enjoys spending time with Minki, her husband of 22 years, Laini, her thirteen-year-old daughter, Holly Berry their rescue dog, and Scarlett the pygmy hedgehog. 

Hello Friends! As we continue our series into being healthy in all the areas of our life, we have many things to be “healthy.” I know it can be overwhelming, but I hope you see how the different areas overlap. You are worth it. Remember, The more you care for yourself, the more you can care for others. In today's episode, I am joined on the show by Karen Joy Hardwick, who is also a fellow counselor where we are talking about connection. Karen helps us to identify practices that foster connection with ourselves and others, how connection can be challenging for ourselves, and how why that connection is so important. Do you struggle with feeling disconnected or left out? This episode is for YOU! Karen Hardwick is a clinically and spiritually trained psychotherapist-turned-leadership coach, podcast host, and speaker. She helps others awaken, courageously lead, and unlock the power of connection in their lives and at work. As a globally recognized leadership consultant, clinically and spiritually trained psychotherapist, and believer in all-things-connection, Karen has witnessed a transformation in the lives and performance of thousands of leaders at companies like ESPN, Turner Broadcasting, UPS, Crawford and Company, KMPG, and Intercontinental Hotels Group. She lives in Montana with her son. Listen in to learn more about : What does the word, connection really mean? How do we step into our God-given gifts? We have to be willing to suffer for the benefit of connection. Simple practices that we can do to foster connection. How does connection impact our mental health and well-being? Resources Mentioned Emotionally Healthy Spirituality by Peter Scazzero Belovedness by Sara Kroger Connect with Karen Website: www.karenjhardwick.com Instagram: https://www.instagram.com/karenjhardwick/ Facebook: https://www.facebook.com/KarenJHardwickInc Podcast: https://open.spotify.com/show/467IA7fomFfo1PMktKsz7g Connect with Melissa Instagram: @MelissaClarkCounseling Website - www.melisaaclarkcounseling.com

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I chat with the chief executive officer of Tropical Smoothie Cafe, Charles Watson.  Watson, a veteran franchise professional, worked for several hospitality companies including Intercontinental Hotels Group and US Franchise Systems. We talk about his early introduction to the business as a boy, standing on a tub in his dad's restaurant doing dishes. Watson says, “I started at about nine standing on a bus tub in my dad's restaurant washing dishes. My dad described the dishwasher as the race car which was supposed to make it more attractive to me as a nine year old and I guess it.”  Tropical Smoothie Cafe is about who they are as a brand and it is about the people, Watson says when I ask about brand strategy. “It's about us as a corporate support center, it's even more importantly about our franchisees who deliver our products and services to guests every day and when we think about that and we think about our culture we start with two words, inspire better. It's our belief at Tropical Smoothie Cafe that what we do every day matters.” Watson talks about their thirteen year partnership with Camp Sunshine. It is a retreat in Maine that offers support for children with life-threatening illnesses and their families through stages of a child's illness. Tropical Smoothie Cafe has raised close to $8 million over the years. At a recent franchisee convention, the brand announced the new national charity partnership with No Kid Hungry. The nonprofit helps nearly 12 million kids in America who are living in hunger.  Watson says about the partnership, “And to think that we live in this country and we're blessed with so much and that there's still kids out there that are hungry every day, especially right now especially in the summer right? when school is out of session so through the partnership we really think Tropical Smoothie Cafe locations around the country will be able to really drive this partnership.” To hear about Tropical Smoothie Cafe's loyalty program and the brand's roll out for 2022 listen to this episode of Fast Casual Nation on Apple Podcasts.

In today's episode guest Karen Hardwick joins SLF Podcast Host Holly Newton to talk about Karen's latest book, The Connected Leader.“When we connect deeply and in healthy ways, we release the best in ourselves and others,” writes Hardwick. “God knew exactly what he was doing when he wired us for connection. Connection gives us the grace and grit to unleash our potential, tap into our true selves, build a spiritually and emotionally whole lift and navigate the challenge of our daily mess.” - Karen Hardwick Karen  is a clinically and spiritually trained psychotherapist-turned-leadership coach, podcast host, and speaker. She helps others awaken, courageously lead, and unlock the power of connection in their lives and at work. As a globally recognized leadership consultant, clinically-and-spiritually trained psychotherapist, and believer in all-things-connection, Karen has witnessed a transformation in the lives and performance of thousands of leaders at companies like ESPN, Turner Broadcasting, UPS, Crawford and Company, KMPG and Intercontinental Hotels Group. She lives in Atlanta with her son. Connect with Karen:https://www.linkedin.com/in/karenjhardwickinc/https://www.instagram.com/karenjhardwick/?hl=enhttps://www.facebook.com/KarenJHardwickInc/https://karenjhardwick.com/  Connect with Holly:https://www.shelivesfearless.comhttps://www.hollyanewton.comhttps://www.instagam.com/hollyanewtonGet your copy of Exhale: 90 Devotions For Letting Go And Living In Unforced Rhythms Of Grace by Holly NewtonSign up for the She Lives Fearless Conference waitlists for Orlando, Nashville, Phoenix, and Dallas here

In this episode of the HR Leaders podcast, I'm joined by Raymond Co & Joanna Kurowska to discuss employee wellbeing in the workplace, and what you can do as an HR Leader to improve it.Raymond Co is the Senior Vice President of Human Resources, Americas and Global Learning at the InterContinental Hotels Group (IHG®).Joanna Kurowska is the Managing Director UK & Ireland at the InterContinental Hotels Group.

Emily Chang wants to be a positive force for change in the world. The McCann Worldgroup, China CEO has already set a practical, yet powerful plan in motion with her book “The Spare Room.” She shares with Jeanne what inspired her to start the “Social Legacy” movement, how it works, and why it leads to stronger leaders and just better humans; why she believes we should integrate work and family instead of trying to find a balance, and how doing so changed her life 3-dimensionally; why you should always say yes when somebody offers you help; and why she wants her epitaph to read "I died empty." About EmilyEmily Chang is a true change-maker, having catalyzed a turnaround for McCann Worldgroup, China in just over a year. She has always positioned creativity and innovation at the center of her business strategy. When working as the CMO for Starbucks China, Emily was responsible for marketing, sales, loyalty, customer engagement, and the digital ecosystem. Her teams were credited with tripling digital tender across stores, helping open the Starbucks Shanghai Roastery, and launching the brand's delivery program. Before joining Starbucks, Emily was Chief Commercial Officer for InterContinental Hotels Group, Greater China. Prior to IHG, she worked for a combined 15 years at Procter & Gamble and Apple. In 2022, she was awarded “Women to Watch Greater China” by Campaign Asia, one of the most prestigious awards in the marketing and advertising industry. Emily sits on the board of SOS Children's Villages, and is the author of the best-selling book “The Spare Room,” also the topic of her first TEDx Talk. She is married and has a daughter, along with a dog and a pygmy hedgehog. Instagram: @thespareroom.emilychangFacebook: @thespareroom.emilychangLinkedIn: Emily ChangWebsite: social-legacy.com

Episode Summary:Starting a job as a new CEO is not easy. Starting at the same time as a global pandemic is tougher. Now add in that the CEO – my guest, Lucy Lieberman – is running the travel company Tablet Hotels and you get the picture. With a career that went from digital startups in the early days of the Internet to managing global brands, Lucy has experience with pretty much every aspect of marketing, and she brings it all to her role as CEO. On this episode of The Sydcast, Lucy walks us through her path to the top, how she thinks about leadership, and some of the exciting new ideas she's been spearheading to help emerge from the Covid crisisSydney Finkelstein Syd Finkelstein is the Steven Roth Professor of Management at the Tuck School of Business at Dartmouth College. He holds a Master's degree from the London School of Economics and a Ph.D. from Columbia University. Professor Finkelstein has published 25 books and 90 articles, including the bestsellers Why Smart Executives Fail and Superbosses: How Exceptional Leaders Master the Flow of Talent, which LinkedIn Chairman Reid Hoffman calls the “leadership guide for the Networked Age.” He is also a Fellow of the Academy of Management, a consultant and speaker to leading companies around the world, and a top 25 on the Global Thinkers 50 list of top management gurus. Professor Finkelstein's research and consulting work often relies on in-depth and personal interviews with hundreds of people, an experience that led him to create and host his own podcast, The Sydcast, to uncover and share the stories of all sorts of fascinating people in business, sports, entertainment, politics, academia, and everyday life.Lucy LiebermanLucy Lieberman is CEO of Tablet Hotels, the hotel experts at the MICHELIN Guide. She joined Tablet as Chief Marketing Officer in 2019 to scale the brand globally following its acquisition by Michelin, bringing more than 20 years of expertise in marketing, product development and operations to the role. Lieberman previously spent 10 years with Ogilvy and Mather, most recently serving as Managing Director. At Ogilvy, she was responsible for delivering marketing ROI for brands such as InterContinental Hotels Group, American Express, IKEA and BlackRock. Earlier in her career, Lieberman served as a founding team member of two technology startups, oversaw product development for a mobile startup, and helped lead operations and project management for digital marketing agencies. She holds a BA from Georgetown University in Studio Art and French and an MBA from the Tuck School of Business at Dartmouth College.Insights from this EpisodeHow Tablet Hotels workThe difficulties of running a travel company during Covid-19How the partnership between Michelin and Tablet Hotels was formedLucy's journey to becoming the CEO of Tablet Hotels Lucy and Syd's first experiences on business with the internetHow the travel behavior has changed because of Covid-19Quotes from the Show:“[About traveling] For quite a while now, my philosophy has been quite different, I'll see what I see in terms of the famous places...but I much rather just kind of walk around and experience”- Sydney Finkelstein in “The Sydcast” [4:41]“When you get any job offer you think about could I even do this, is this insane or is this completely common sense and there is not even anything to question about it ”- Lucy Lieberman in “The Sydcast” [15:07]“You can't go out thinking that everything you're going to do is going to be flawless and amazing and game-changing”- Lucy Lieberman in “The Sydcast” [42:05]“We definitely saw a real shift in where people were traveling away from metropolitan destinations and big hotels and people were really gravitating towards smaller properties, properties that had bungalows or cottages or stand alone units, villas, those were insanely high demand”- Lucy Lieberman in “The Sydcast” [50:38]“When I was growing up I was taught that business and capitalism were almost dirty, that the path in life needed to be more noble and more about education and the wellbeing of society in some ways”- Lucy Lieberman in “The Sydcast” [59:30]Stay Connected:Sydney FinkelsteinWebsite: http://thesydcast.comLinkedIn: Sydney FinkelsteinTwitter: @sydfinkelsteinFacebook: The SydcastInstagram: The SydcastLucy LiebermanLinkedIn: Lucy LiebermanFacebook: Lucy LiebermanInstagram: Lucy LiebermanTablet HotelsWebsite: Tablet HotelsTwitter: Tablet HotelsFacebook: Tablet HotelsInstagram: Tablet HotelsPinterest: Tablet HotelsSubscribe to our podcast + download each episode on Stitcher, iTunes, and Spotify.This episode was produced and managed by Podcast Laundry.

In our first episode, we're talking with an absolutely brilliant speech coach and an unbelievably talented speechwriter about the dos and don'ts of writing and presenting a great speech. This conversation was like a year of grad school crammed into 20 minutes. So hit the download button, screw your headphones on tight, and get ready to take notes. Kristin Boeke-Greven collaborates with C-level business and thought leaders who want to communicate with authenticity, conviction, and clarity. She helps clients craft their message, hone delivery, and feel comfortable and confident.Kristin regularly coaches and writes for senior executives from home-improvement giant Lowe's Companies, Inc.; pharmaceutical company Astellas Pharma; and InterContinental Hotels Group.   CEO and founder of Ovation, a thirty-person global training firm, Kerri Garbis has trained thousands of executives globally in Professional Presence and Speaker Development. She works with companies like SAP, Microsoft, MasterCard, and Salesforce.She is certified as a Business Etiquette Expert, an Emotional Intelligence Expert, and a Professional Speechwriter. McGraw-Hill is the publisher of her book, Presentation Skills for Managers. Kerri is also the founder of Be Ready., a non-profit initiative offering Ovation's professional presence training to Black youth of America.CREDITSHosted and Written by Jeremy DobrishProduced by Bethany PotterTheme Music by Mike ManciniLogo design by Shraddha MaharjanSpecial thanks to Dossie McCraw WHERE TO FIND USProscenium WebsiteLinkedInInstagramTwitterFacebook

In the face of hardships, you can be paralyzed and get discouraged, or you can take advantage of the opportunities given and keep moving. Tune in and listen to the powerful and heartfelt story of Thomas Penny, a man who went from working as a dishwasher to becoming the president of a hotel management company. EPISODE NOTES The effect of having an inspirational figure in life Ways to avoid the pitfalls that others might have gone through Taking advantage of opportunities Overcoming the hurdles faced during the global pandemic What makes a leader inspirational to people? Working in a diverse environment ABOUT THOMAS PENNY Thomas's career has been shaped by his intense determination. After starting out as a dishwasher, he climbed through the ranks of the hospitality industry. Now, he operates eleven hotels in partnership with Marriott, Hilton, and InterContinental Hotels Group. He's also a passionate community activist and serves on the boards of DC Central Kitchen, Raise DC, Global Scholars Foundation, DC Public Education Fund, and more. CONNECT WITH US Website: Gravy Work | Hire Staff On Demand Podcast: Off The Clock Facebook: @GravyWork Until Next Time.. Be Kind and Thrive!

In this episode our first international guest, Pankaj Behl, Executive Housekeeper at InterContinental Hotels Group, in New Delhi, India, joined us to discuss housekeeping operations from a hotel perspective. The Housekeepers Podcast Episode Main Points: What it's like growing up in India Getting your hands dirtry and working your way up to management Self-Reflection Leaders are readers Lack of housekeeping management resources Importance of your renovating your hotel How Covid has impacted the hotel industry No staffing shortages in India Connect with Ralph Peterson: Website: http://www.ralphpeterson.com/ (www.RalphPeterson.com) Podcast Website: http://www.thehousekeeperspodcast.com/ (www.TheHousekeepersPodcast.com) Books: http://www.ralphpetersonbooks.com/ (www.RalphPetersonbooks.com) LinkedIn: http://www.linkedin.com/in/RalphPeterson08 (www.linkedin.com/in/RalphPeterson08) Facebook: http://www.facebook.com/TheHousekeepersPodcast (www.facebook.com/TheHousekeepersPodcast) YouTube: http://www.youtube.com/ralphpeterson (www.youtube.com/ralphpeterson) Email: Ralph@RalphPeterson.com ABOUT RALPH: In addition to being a Bestselling Author and Podcast Host, Ralph is a Commercial Cleaning Consultant, helping cleaning companies Expand, Sell, Market & Operate commercial cleaning services to the Health Care Industry (nursing homes, hospitals & senior care facilities). TOP THREE (3) REASONS TO CONSIDER THE HEALTH CARE INDUSTRY:

Alan Magee is Vice President of Digital Marketing & Technology for Church's Chicken, which has over 1,500 restaurants. He is responsible for digital transformation and their customer engagement strategy. He also oversees marketing activation, public relations, and e-commerce. He has 17 years of experience in both traditional brand marketing and digital innovation.  He's held senior leadership positions at InterContinental Hotels Group, Arby's, Moe's Southwest Grill, and AT&T.  Alan Magee has been recognized as a Brand Innovators 40 under 40 honoree, a distinction that highlights the next generation of marketing leaders.  Additionally, Alan is a member of the University of Georgia – School of Digital Marketing: Board of Directors and is a guest lecturer for marketing and advertising departments at universities across the Southeast. Alan on LinkedIn: https://www.linkedin.com/in/alanmagee/ (https://www.linkedin.com/in/alanmagee/) WHAT YOU WILL LEARN FROM THIS EPISODE:     An important life-lesson from working as a line cook at McDonald's.     What is Digital Transformation and why every company can benefit.     The science behind designing a great kid's meal toy.     Alan's story of leading Toastmasters in a retirement community, and how it's fueled his career advancement.     A daily checklist you can follow to increase your success.     The defining moment in Alan's career when he had to step up.     Three traits to instill in every employee.     The hidden employee turnover cost that most leaders miss.     A surprising Post-It Note strategy that helps Alan retain his top talent. HIGHLIGHTS: Traits Alan would instill in every employee: Curiosity. Proactive positive attitude. Being ready. QUOTES: "You can work hard and have fun." "Digital Transformation is making a brand and experience relevant to the consumer's needs." "Routines help you focus." "Focus on growth early on in your career." “Cause when you start to ask the question ‘why?' you start to put the context around it.” "Too often great talent leaves for reasons that are manageable. You must understand 'Why'." "When high performing talent leaves it can set your brand back. It can set your team back by months." "If your not investing your time in developing your team, then expect them to leave." “Presentation skills are one of those soft skills that you need to focus on if you want to move up into a leadership role. RESOURCES: https://www.netflix.com/title/81025735 (The Playbook) by Netflix https://hbr.org/2015/05/the-surprising-persuasiveness-of-a-sticky-note (The Science Behind Using Yellow Post-It Notes), Harvard Business Review https://www.businesscasual.fm/ (Business Casual Podcast) by Morning Brew https://www.qubeyond.com/restaurants-reinvented-podcast-by-qu-pos-for-restaurant-marketing/ (Restaurant Reinvented Podcast) https://www.theringer.com/music-exists (Music Exists Podcast) Music: OAR Bon Jovi Strange Hotels ------------------- https://www.benfanning.com/the-ceo-sessions/ (Apply to be on the show) ------------------- https://www.benfanning.com/the-ceo-sessions/ (Connect with Ben:) https://www.linkedin.com/in/benfanning/ (https://www.linkedin.com/in/benfanning/) https://www.instagram.com/benfanning1/ (https://www.instagram.com/benfanning1/) https://twitter.com/BenFanning1 (https://twitter.com/BenFanning1)

Tom Raczka is the Localization Manager from InterContinental Hotels Group, one of the largest hotel brands in the world. Born in Poland, Tom is now based in London after initially visiting to gain his MSc in localisation technology from Imperial College London around a decade ago. After studying, Tom worked as a translator and university lecturer, teaching specialized courses like English for Engineering.At IHG, Tom is part of a localization department that consults internally with stakeholders about the localization process, what technology they can utilize, and how to realize results within any given department's budget. For Tom, a lot of his work has been in demystifying the localization process for stakeholders and introducing solutions that make translation more accessible for teams across the IHG enterprise and around the world. Tom joins us today to discuss how the perception of localization at IHG has changed over the years, the impact COVID-19 had on their processes, and how the brand successfully introduced machine translation.[02:14] About Tom and his background in the localization space.[05:18] Tom's role at IHG and how he coordinates with his global colleagues.[08:15] The type of stakeholders Tom deals with and how they are involved in the localization process.[12:26] How internal localization questions have changed over time at IHG.[19:40] Utilizing machine translation and automation correctly.[20:55] How the pandemic has changed the processes at IHG.[24:25] Finding the positives in the pandemic.[27:45] How the lockdown accelerated plans for adopting machine translation at IHG.[30:43] About the internal learning team at IHG and the content they produce.[36:13] The future of IHG and localization.[40:40] Tom's journey to learn Japanese.Resources and links: InterContinental Hotels Group website Connect with Tom on Linkedin Learn more about Smartling Become a guest on The Loc Show