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In this episode, Neil delves into the delicate balance of generosity in hospitality, exploring how to avoid creating confusion for guests when offering kindness. Drawing on personal anecdotes and experiences, Neil emphasises the importance of clarity in communication. KEY TAKEAWAYS When offering kindness or additional services to guests, it's crucial to communicate clearly that there are no hidden costs or expectations. Phrases like "this is on me" or "just part of the welcome" help set the right tone. Creating opportunities for guests to contribute, such as a communal barbecue where everyone brings a dish, fosters a sense of community and reduces feelings of awkwardness. Being attentive to guests' emotional states and offering support, like a meal or a listening ear, can significantly enhance their experience. Providing clear information about any additional services or offerings before guests arrive can prevent misunderstandings and ensure they feel comfortable. Small, thoughtful gestures can have a lasting impact on guests. Whether it's a handwritten note or simply being a good listener, these acts contribute to a positive experience and can create a meaningful connection. BEST MOMENTS "When you want to treat somebody, make it clear from the outset that this is the case. It's your treat." "When we're not clear, or when we accidentally attach money to what is meant to be a gift or an act of generosity, we risk changing the emotional meaning of the gesture." "I have to enjoy myself too. And having you join me with whatever it is would tick that box." "Here's what I can offer. Here's what it costs. And simple, transparent, no surprises, no awkwardness." "All that you take with you when you die is what you gave away when you were alive." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil's actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil's own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
Today, Neil shares insightful anecdotes about the pitfalls of making assumptions in the world of hosting. Drawing from his experiences during a recent punk rock festival weekend, Neil recounts incidents where he jumped to conclusions about his guests' behaviour, only to discover the truth was far different from his initial perceptions. He emphasises the importance of understanding multiple perspectives and encourages listeners to ask questions before forming judgments. KEY TAKEAWAYS Jumping to conclusions without understanding the full context can lead to misunderstandings. It's important to seek out multiple perspectives before forming a judgment. Being curious about others' experiences and viewpoints can prevent misinterpretations and foster better communication. Asking questions can clarify situations and lead to more informed decisions. Understanding that guests have varying needs and expectations can help hosts manage their properties more effectively. Tailoring experiences to different groups can enhance guest satisfaction. Reflecting on past incidents can provide valuable lessons. By analysing previous situations, hosts can improve their responses and avoid repeating mistakes. Recognising that everyone has their own story and challenges can lead to greater empathy. This understanding can improve interactions and create a more welcoming environment for guests. BEST MOMENTS "The age old saying that the word assume makes an ass out of you and me became my reality." "There are always two sides to every story, and I really should never make a judgment until I have heard both sides." "As soon as people see that I have a false leg, they assume that I am disabled and they don't treat me normally as I want them to." "Had I asked the festival goers about last year's Midnight Madness, I'd have got a completely different view of what had actually gone on." "When you think you know all that you see, but you're blind to what else there might be, then you face your doom as the word assume is an ass made with you and me." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil's actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil's own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
In this episode, Neil shares his insights on maximising profitability and guest experience during the Slam Dunk Music Festival weekend in Hatfield, UK. He reveals how he creates a vibrant atmosphere for festival-goers by hosting surprise barbecues and facilitating social interactions among guests. Neil also emphasises the importance of understanding the law of supply and demand, particularly during high-demand events, and offers practical tips for increasing room rates and enhancing guest experiences. KEY TAKEAWAYS Recognising local events, like the Slam Dunk Music Festival, can significantly increase demand for accommodations, allowing hosts to raise their prices accordingly. By anticipating guests' needs and creating a welcoming environment (such as a surprise barbecue), hosts can enhance the guest experience, leading to positive interactions and repeat bookings. Setting up spaces that promote conversation, like a fire pit with seating arranged to face each other, can help guests bond and create a fun atmosphere, making their stay more enjoyable. Satisfied guests are likely to return, especially if they have formed friendships during their stay. This can lead to a loyal customer base that looks forward to returning each year. Costs associated with enhancing the guest experience, such as food and drinks provided during special events, can be considered business expenses and are tax-deductible, making it financially viable for hosts to invest in guest experiences. BEST MOMENTS "My goal was to engineer that to happen. And the way I decided to do it was to prepare a surprise barbecue for them on their return to the house." "There's something hypnotic about looking into the flames of a log fire. I mean, it's human nature." "Guess what happened the following year? The moment the dates for the festival were announced, half my rooms were booked overnight by a few core guests who had come the year before." "Find out when any event being held in your area is going to create demand on accommodation and increase the prices of your rooms for the duration of that event." "When the festival music was done, I surprised them with more late-night fun. With drinks and good cheer, they booked for next year." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
Doug is joined by Neil Harvey, a compulsive creator who went from being a naval officer to Airbnb superhost, earning hundreds of thousands! Neil reveals the two simple habits that have created his success. From accidentally becoming a concert pianist to hosting 2,000+ strangers without incident, Neil's stories prove that adding value to others creates incredible opportunities. Doug and Neil also explore the universe's mysterious ways of rewarding kindness and the power of being very specific with your goals. KEY TAKEAWAYS Neil attributes his ‘luck’ or success to two things: adding value for others whenever you can and exchanging contact details with anyone you meet. It costs nothing to be kind and you don’t know when this kindness might come back to you. Neil’s big audacious goal is to create a training programme that can help others do what he does. He wants to share his knowledge and help those struggling financially to have the belief and confidence to get started in what he does. BEST MOMENTS “Always be very, very specific with what you wish for. In other words, how you set your goals.” “ I put it down to two habits. One is always try to add value to others whenever you can. However you can, wherever you can without any expectation of reward. And the second habit was exchange contact details with everybody you ever know." “ Just do these things, you know, be kind, be nice, give a little bit extra. It doesn't cost anything and you never know where it's gonna come back to you.” ”It's about goals coming true. We are all empowered to help other people achieve their goals and when we do that without expectation of reward, reciprocity kicks in.” ABOUT THE GUEST Neil Harvey @SuperhostNeil https://podcasts.apple.com/gb/podcast/the-airbnb-superhost/id1733701622 VALUABLE RESOURCES Website: http://dougbennett.co.uk/ Email: doug@dougbennett.co.uk LinkedIn: https://www.linkedin.com/in/financialdoug/ Twitter: https://twitter.com/FinancialDoug Facebook Wealth Tribe: https://join.dougbennett.co.uk/ Download Your "Ten-Step Guide To Financial Freedom" Here: https://bit.ly/Struggle-Success BOOKS: Goals Do Come True is now live and available to buy on Amazon: https://amzn.to/3phcy6Z Think Simple, Win Big is now live and available to buy on Amazon: https://www.amazon.co.uk/Think-Simple-Win-Big-Business/ Enjoy, and come back for the latest podcast each Wednesday. Thank you for listening.
In this episode, Neil shares the joys and memorable experiences that come with being an Airbnb host. Focusing on the positive aspects of hosting, Neil recounts fun interactions with guests, from playing croquet with French engineering students to hosting spontaneous house parties that celebrate diverse cultures through food. He emphasises the importance of making guests feel valued and creating lasting memories, highlighting how small gestures of kindness can lead to meaningful connections. KEY TAKEAWAYS Instead of dwelling on the negatives of hosting, it's important to highlight the joyful experiences and connections made with guests. Emphasising fun can enhance the hosting experience for both the host and the guests. Every guest arrives with an unspoken desire to feel valued. By creating a welcoming and engaging atmosphere, hosts can foster memorable interactions that make guests feel special. Hosting can be enriched by participating in fun activities with guests, such as games, food gatherings, or local events. These shared experiences can create lasting memories and strengthen connections. Acknowledging and celebrating guests' accomplishments, no matter how small, can significantly enhance their experience. Simple gestures, like sharing a drink or a meal, can leave a lasting impact. The law of reciprocity suggests that when hosts show kindness and warmth, guests are likely to respond in kind. This creates a positive cycle of goodwill that benefits both parties and enhances the overall hosting experience. BEST MOMENTS "Every one of them has a message stamped on their forehead that reads, make me feel important." "When you share a fun activity with someone else, their reaction to the experience will amplify the fun that you get too." "It's not just about sharing food with guests from six different countries or riding bikes to the pub. It's been about why these moments matter." "When a guest shows up at your door, they don't wear that badge saying, make me feel important. But just like everybody else on the planet, it's secretly there." "These aren't marketing tricks, they're just moments of genuine connection and the more you give, the more that comes back to you." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
In this episode, Neil addresses a common concern among potential Airbnb hosts: the fear of losing personal freedom due to constant guest turnover. Neil emphasises that, contrary to this belief, hosts have complete control over their booking calendars. He discusses three key aspects of managing an Airbnb listing: setting availability, determining the length of guest stays, and establishing notice periods for bookings. KEY TAKEAWAYS Hosts have complete control over their Airbnb calendar, allowing them to decide when their listing is open for bookings. They can keep the calendar dormant until they are ready to host and can block out dates for personal use or vacations. Hosts can define both minimum and maximum stay durations for guests. This helps manage turnover costs and workload, allowing hosts to optimise their profitability by reducing the frequency of bookings. Airbnb allows hosts to set notice periods for bookings, ensuring they have adequate time to prepare the property between guests. This feature helps avoid last-minute surprises and ensures a smooth transition between bookings. Hosts can specify which days guests can check in, allowing for greater control over their schedule. This can be particularly useful for hosts who want to keep weekends free or align bookings with their personal availability. Understanding and utilising the various settings on the Airbnb calendar empowers hosts to run their business on their own terms. This flexibility allows them to balance hosting with personal life, ensuring that their Airbnb experience is enjoyable and profitable. BEST MOMENTS "The belief is that running an Airbnb business is like running a full-time hotel with a revolving door of strangers coming and going and no personal freedom." "When you understand how to use these basic calendar controls, it will feel like you are running your Airbnb business, not the other way around." "You can set check-in days to be Mondays and Tuesdays only, with a minimum stay of two nights, if you choose." "You can limit check-in days, block out specific times such as weekends, pause listings when life calls for it, or just want some time off." "Running an Airbnb business does not mean you're handing over your life to the whim of your guests." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
In dieser Podcast-Folge erkläre ich, warum der Superhost-Status auf Airbnb für Vermieter entscheidend ist, um die Sichtbarkeit und das Vertrauen der Gäste zu erhöhen. Trotz strenger Anforderungen wie einer Stornierungsrate unter 1 % und einem Bewertungsdurchschnitt von mindestens 4,8 Sternen, biete ich Einblicke in die erheblichen Vorteile, darunter bessere Platzierungen und Unterstützung durch den Airbnb-Support.Du willst ebenfalls erfolgreicher Gastgeber werden und dir somit ein zweites Standbein aufbauen? Dann schaue auf dem folgenden Link vorbei und überzeuge dich selbst, ob wir die richtigen sind, dir diesen Weg zu zeigen. Ich freue mich auf dich!Jetzt eintragen:❯❯ https://bit.ly/mit-sali-durchstarten ❮❮oder
In this episode, Neil takes a look at one of the most pressing concerns for potential Airbnb hosts: maintaining personal privacy while providing a welcoming experience for guests. He discusses the importance of clear communication, setting up physical zones in your home, and creating a separate guest network for Wi-Fi security. KEY TAKEAWAYS It's essential to define personal space and boundaries for both hosts and guests. This can be achieved through clear communication and physical separation of areas within the home. While maintaining privacy, hosts can still create a hospitable atmosphere by providing guests with necessary amenities, such as a dedicated kitchen space or a mini fridge in their room. Use subtle cues in your listing and during guest interactions to set expectations about privacy and availability. This helps guests understand the boundaries and feel more comfortable. Always set up a separate guest Wi-Fi network to protect personal devices and sensitive information. Additionally, conduct a privacy sweep before guests arrive to ensure no personal items are left in view. When issues arise, analyse the steps that led to the situation and implement systems to prevent recurrence. This proactive approach helps create a more relaxed environment for both hosts and guests. BEST MOMENTS "The number one concern was invasion of privacy and personal space." "Just because they're staying in your house does not mean they are there to stay in your face." "Protecting your privacy actually improves the guest's experience." "Whenever there's an issue, I have used the one, two, three method of working out what went wrong." "Don't think of boundaries as walls, they are guardrails." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
Today, Neil shares a poignant story about his experience mentoring a young Ukrainian guest named Ivan. As Ivan navigates his new life in the UK while avoiding military service back home, Neil reflects on the deeper rewards of hosting beyond financial gain. Through their interactions, Neil helps Ivan unlock his potential, guiding him to connect with professionals in the architecture field and encouraging him to embrace opportunities. KEY TAKEAWAYS Hosting on platforms like Airbnb can extend beyond financial gain; it offers opportunities to mentor guests, helping them unlock their potential and navigate challenges in their lives. Every guest has a unique background and story. Engaging in meaningful conversations can lead to profound connections and insights that benefit both the host and the guest. Teaching guests, especially younger ones, the importance of responsibility and reliability can have a significant impact on their personal growth and development. Encouraging guests to network and seek opportunities in their field can lead to valuable experiences, such as work placements or professional connections, which can greatly enhance their career prospects. The act of helping others creates a cycle of kindness and support. Encouraging those you help to pay it forward fosters a community of mentorship and assistance, enriching the lives of many. BEST MOMENTS "Every single guest who walks through your door has their own story. And with the right conversation at the right moment, something very human and profound can happen." "I thought it was a waste of time. But if I hadn't done it, I wouldn't have met you and you wouldn't have shown me how to create these opportunities." "If you can't be grateful for what you already have, why should the universe give you anything more?" "I wanted to bring you that bottle of wine we promised, but I'm really sorry. I tried to buy it, but they wouldn't serve me. I'm not 18 yet." "When you're in a position to help someone else, just do it, because that's all I've done." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Today, Neil shares four essential secrets that have contributed to his success as a superhost. He emphasises the importance of understanding and solving the three types of problems that guests face: physical, emotional, and cognitive. Neil also discusses how to create a welcoming environment that prioritises guest comfort, addresses emotional concerns, and simplifies the guest experience through clear communication. KEY TAKEAWAYS As Airbnb hosts, the ultimate goal is to create happiness for guests, which leads to positive reviews, repeat bookings, and referrals. Understanding that guests are looking for comfort and reassurance is crucial. Hosts should proactively identify and address potential physical, emotional, and cognitive problems that guests may encounter during their stay. This includes ensuring comfort, providing clear instructions, and creating a welcoming environment. Guests often arrive with emotional concerns about safety and comfort. By treating guests as friends and providing a warm welcome, hosts can help alleviate these worries and create a positive first impression. To reduce cognitive friction, hosts should make information easy to absorb. This can be achieved through clear signage, labeled areas, and even video instructions, which help guests navigate the property without confusion. Building loyalty through excellent guest experiences leads to long-term value. By solving problems and creating memorable stays, hosts can increase the likelihood of repeat guests and referrals, which can significantly boost bookings. BEST MOMENTS "What do you actually get paid for? The answer is for solving other people's problems." "Guests won't always remember what you said, but they will never forget how you made them feel." "When you stop seeing hosting as just renting a room, and instead, you start seeing it as solving physical, emotional, and cognitive problems, then everything changes." "Anticipate the problems before they're voiced and actively address them." "A guest with a need may not say, but their problem could ruin their stay." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Neil dives into the financial advantages of running an Airbnb business compared to traditional employment. He explains how tax breaks and business expenses can significantly increase your earnings and stretch your money further. Neil highlights the benefits of the rent-a-room scheme, the importance of deducting business expenses, and shares personal anecdotes to illustrate how Airbnb income can cover everyday costs. Whether you're a seasoned host or just starting out, this episode provides valuable insights on making your Airbnb venture not just a source of income, but a smart financial strategy. HMRC help sheet HMRC produce a helpsheet (HS223) on Rent-A-Room relief. The help sheet, is available on the Gov.uk website at www.gov.uk/government/publications/rent-a-room-for-traders-hs223-self-assessment-helpsheet. Here's a helpful guide about tax from Airbnb; https://assets.airbnb.com/help/Airbnb_TaxGuide2025_UnitedKingdom_ENGLISH.pdf KEY TAKEAWAYS Tax Benefits of Airbnb Hosting: Hosting on Airbnb can provide significant tax advantages, such as the ability to earn up to £7,500 a year tax-free under the rent-a-room scheme, and deducting business expenses from your taxable income. Understanding Business Expenses: Expenses related to running your Airbnb, such as cleaning supplies, utilities, and maintenance costs, can be deducted from your earnings, reducing the amount of tax you owe. Maximising Profit: By leveraging tax deductions, the effective profit from Airbnb income can be much higher than traditional employment income. For example, after expenses, you may keep more of your earnings compared to a regular job. Importance of Record Keeping: Keeping receipts for all business-related purchases is crucial for claiming tax deductions. Without proper documentation, you cannot prove your expenses to the tax authorities. Financial Security: Running an Airbnb can provide a safety net, ensuring that if traditional employment income decreases, the Airbnb business can help maintain financial stability and cover living expenses. BEST MOMENTS "If it's under the rent room scheme... You can earn £7,500 a year completely tax free. No questions asked." "With Airbnb income, your money stretches. Think of it like this: PAY money buys you the item, Airbnb money buys you the item tax efficiently." "You're essentially getting the taxman to subsidise your lifestyle. Sneaky? No. Legal? Absolutely." "Every receipt then becomes proof that you made the purchase, if you ever need it." "Put 20% of everything you earn from your side hustle into a savings account so that it is there, ready for any tax bill." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Airbnb Superhosts Down Under – Episode 31Interview with Airbnb Superhost: David WangWelcome to Episode 31 of Superhosts Down Under, the podcast that dives into the real stories and practical tips behind Airbnb hosting in Australia. Your hosts Ray and Silvia sit down with David Wang, a Sydney-based Superhost managing four successful Airbnb listings in Croydon Park.David shares how he transformed a family home into a thriving multi-room setup, the systems he's built to automate guest experience, and the surprising way hosting led him to community, church, and even his wife. This episode is a must-listen for anyone curious about scaling an Airbnb operation with heart and purpose.Featured ListingsDavid's Properties – Croydon Park, Sydney: Studio with private kitchen & bathroom: https://www.airbnb.com/l/3nU40NVl Room 1 – Shared bathroom & kitchen: https://www.airbnb.com/l/atiIcqLD Room 2 – Shared bathroom & kitchen: https://www.airbnb.com/l/r3VpCISH Room 3 – Shared bathroom & kitchen: https://www.airbnb.com/l/N1hVDbNxRay's Properties: South Yarra Property: https://www.airbnb.com/slink/l2cCaaW5 North Melbourne Property: https://www.airbnb.com/l/KGfcunu3Silvia's Property: https://www.airbnb.com/slink/Kpse4K4XHelpful ResourceLearn more about Airbnb's fee structures:https://www.airbnb.com.au/help/article/2700DM Us on Instagram@superhosts_down_underSponsorKeyNest – 50% off your first monthUse code: superhostpodcast50
In this episode, Neil shares invaluable insights on managing finances as an Airbnb host. Drawing from his own experiences, including overcoming significant debt, Neil considers the importance of using a spreadsheet to track income and expenses. He outlines three key habits for effective financial management: entering expenses immediately, regularly reconciling the spreadsheet with bank balances, and always obtaining receipts for purchases. KEY TAKEAWAYS Understanding and managing your finances is crucial for the success of your Airbnb hosting. Without proper financial oversight, you risk running into trouble, regardless of how much money you earn. Keeping a spreadsheet to track income and expenses is essential. It helps you visualise your cash flow, ensuring you know when money is coming in and going out, which can prevent financial pitfalls. Develop habits such as entering expenses immediately, regularly reconciling your spreadsheet with your bank balance, and always requesting receipts for purchases. These practices help maintain accurate financial records and provide clarity on your financial situation. Define what you want to achieve with your Airbnb income, whether it's paying off debts, saving for a vacation, or funding education. Having clear goals allows you to make informed decisions about your spending and investments. A ready-to-use spreadsheet template can simplify financial management for hosts. This tool can help both new and experienced hosts keep track of their finances effectively, making it easier to navigate the financial aspects of hosting. BEST MOMENTS "The number one importance in running any form of business is that you need to have a handle on the numbers." "If you're not equipped to manage what you earn, all that will happen is that there will continue to be, as the saying goes, more month than money." "Whenever you know of any expense or a payment that is going to happen, enter it immediately onto the spreadsheet next to the day it is going to land." "The receipt is hard evidence that you did actually make the purchase." "With these basic controls in place, you can see how much you have available for spending on whatever you choose and when." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
In this episode, Neil dives into the often uncomfortable topic of guest messes, sharing his decade-long experiences as a host. With over 16,000 nights booked, Neil categorizes the types of messes he encounters, from general rubbish to stains and evidence of guest activities. Neil offers practical tips for managing cleanliness, such as providing easy-to-use cleaning supplies and ensuring guests have the tools they need to tidy up after themselves. KEY TAKEAWAYS Guests may not always leave the property as clean as expected. It's important to recognize that accidents happen, and some guests may even try to hide their messes. Providing guests with cleaning supplies, such as a cordless vacuum, surface cleaners, and waste bins, encourages them to clean up after themselves. Messes can be categorized into three types: general rubbish, stains and splodges, and evidence of activities. Understanding these categories can help hosts prepare for and manage the aftermath of guest stays more effectively. Hosts should be knowledgeable about cleaning chemicals and their uses. Knowing how to address different types of stains—such as bodily fluids or cosmetic spills—can simplify the cleaning process and reduce stress. Establishing house rules, like "leave no evidence," and providing the necessary tools for guests to clean up can foster a sense of responsibility. This proactive approach can lead to a more pleasant experience for both hosts and guests. BEST MOMENTS "When guests had an accident, they often tended to ignore it or even more outrageously tried to hide it." "I have literally found banana skins and a half-eaten chicken carcass thrown into the recycling bin." "Every room should have a waste bin. Not just any waste bin, no, you want a waterproof one." "If it's a bleach-based disaster... there's absolutely nothing you can do. It's gone. Off to towel heaven." "Know your chemicals. By this I mean, understand how cleaning chemicals work, what they are good for, how to use them, and when to use them." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
In this episode, Neil delves into the often uncomfortable yet essential topic of guest feedback. Drawing parallels to the 80s comedy "Desperately Seeking Susan," Neil emphasises the importance of actively seeking feedback to enhance the hosting experience. He shares five compelling reasons why feedback is crucial, including the need for hosts to understand their guests' needs, avoid surprise negative reviews, and demonstrate genuine care for their guests' experiences. KEY TAKEAWAYS Regularly ask guests for feedback during their stay, such as upon arrival, halfway through, and at checkout. This proactive approach helps identify and resolve issues before they lead to negative reviews. Feedback is essential for understanding what guests truly want and need. For example, providing comfortable furniture and addressing safety concerns can significantly enhance their experience. Actively seeking feedback demonstrates to guests that you value their opinions and are invested in their experience. This can lead to higher satisfaction and better reviews. Embrace negative feedback as an opportunity for growth. It can reveal areas for improvement that you may not have considered, ultimately making you a better host. Encourage open dialogue with guests. When they see you actively seeking their input, it fosters an environment where they feel comfortable sharing their thoughts, leading to a more positive experience for everyone involved. BEST MOMENTS "Feedback is absolutely crucial if you want to level up your hosting game." "How do you know how to grow your business if no one gives you a baseline to work from?" "Guests want to feel like they're heard and valued." "You can't fix what you didn't know was broken." "What gets measured improves." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Cortney is on a mission to help women in their 40s look and feel their absolute best in mind, body, and soul. Based in Charleston, SC, she's a multi-passionate wellness expert: an Airbnb Superhost, 1000+ hour certified yoga teacher, Lululemon Legacy Ambassador, international retreat leader, massage therapist, health & wellness coach, and women's empowerment guide. She's also the voice behind The Unique Way podcast, where she shares inspiring conversations and real-talk wellness wisdom. Cortney blends decades of experience with contagious energy and heart, creating transformational experiences that help women feel vibrant, confident, and fully alive. What's up, my people?! It's a solo episode today—just you and me catching up on all the juicy things happening in my world lately. From Hawaiian-themed Bachelor parties to major mindset shifts, this year is already off to a glow-up start—and I've got a lot to share. In this episode, I'm diving into everything from my 90-day alcohol-free journey, current muscle-building goals, the 40 & Thriving rebrand, my upcoming Lake Keowee Retreat, and the abundance mindset work I've been doing (hello, energetic spring cleaning ✨). Plus—I'm sharing my current fave morning journaling practice that's been helping me stay grounded, aligned, and energized AF. And yes, my throat is a little scratchy (#allergies), but the vibes are strong. Let's gooo!
In today's episode, Neil discusses the importance of tailoring your property to attract specific guest profiles. He shares insights on how to create the ideal environment for students, professionals, and couples, highlighting the unique needs of each demographic. Neil also examines essential features such as high-quality mattresses, workspace setups, and romantic touches that can enhance the guest experience. KEY TAKEAWAYS Identifying the typical guests who stay with you allows you to tailor your offerings to meet their specific needs and preferences, increasing the likelihood of bookings. Regardless of the guest type, ensure that your property has essential features like a strong internet connection, a high-quality mattress, and blackout curtains to enhance the overall guest experience. Different guest demographics, such as students, professionals, and couples, have unique requirements. For example, students need ample storage and study space, while couples prioritise a romantic atmosphere and comfort. Actively promote the specific amenities and experiences that cater to your key guest demographics. Use catchy titles and descriptive photography to attract the right audience. Enhance the experience for couples by providing romantic extras, such as champagne, chocolates, or themed decorations, to create memorable stays that encourage positive reviews and repeat bookings. BEST MOMENTS "Once you know what type of guests you're dealing with, you can figure out why they're booking with you." "If you want hedgehogs in your garden, metaphorically speaking, create a cosy, dry, predator-proof shelter. But if you want birds to stay, you'd have to put up a cosy, dry, predator-proof nesting box." "The number one investment to ensure your guests sleep well is a high quality mattress." "Students need a quiet, well-lit space to study, even if they don't always use it for studying." "Actively create and market rooms for your key guest demographics. You've gone to all the trouble of working, who your bread and butter bookings are, and how best to attract these guests, so show off your bait to reel them in." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Welcome to our latest episode! Today, we're joined by Jason Muth, Co-Founder and Director of Customer Experience at Prideaway Stays. Jason is a 31x Airbnb Superhost, 29x Vrbo Premier Host, and a full-time entrepreneur who transitioned from a corporate media career to scaling a successful short-term rental and co-hosting business. His story is filled with insights on intentional growth, hospitality, and building a business that aligns with your lifestyle and values.In this episode, Jason shares how one uncomfortable couch and an allergy to cats led to the purchase of his first short-term rental in 2016—and how that one home turned into five owned properties and a thriving co-hosting operation with 17 listings. He walks us through the lessons learned from a major property flood, why having the right insurance partner made all the difference, and how installing generators across his portfolio became a strategic move. Jason also unpacks the launch of Prideaway Stays, his Provincetown-focused management company that blends hospitality, niche branding, and community engagement.If you're curious about how to pivot into co-hosting, build a business that reflects your values, or simply hear how a seasoned host navigated the challenges of growth, this episode is for you. Tune in now to learn how Jason scaled from one rental to a robust hospitality brand—and what he wishes more short-term rental owners understood about success!TIMESTAMPS01:00 – Spring updates and business expansion04:58 – Guest intro: Jason Muth06:08 – How an uncomfortable couch sparked Jason's first short-term rental09:05 – From one rental to five: Jason's early investment journey13:28 – Transitioning from W-2 to full-time entrepreneur17:00 – Using DSCR and vacation loans to scale19:11 – Cost segregation and maximizing depreciation22:01 – The guest-caused flood and $130K in damages24:50 – Why proper insurance is worth every penny29:14 – Installing generators across all properties31:03 – Messaging guests and preparing for power outages33:36 – Neighbor relationships and protecting the business39:02 – Launching Prideaway Stays in Provincetown42:55 – Why niche focus matters: Knowing your target guest48:03 – Second homeowners vs. investors in New England markets50:47 – Giving back and community partnerships at Prideaway53:45 – Final thoughts and where to connect with JasonConnect with the Guest:Website: https://www.prideawaystays.com/Linkedin: https://www.linkedin.com/in/jasonmuth/Instagram: https://www.instagram.com/jasonmuth/Facebook: https://www.facebook.com/jasonmuth/Youtube: https://www.youtube.com/@smartstayshow#ShortTermRentals #AirbnbSuperhost #STRCoHosting #VacationRentalTips #EntrepreneurJourney
In this episode, Neil delves into the importance of understanding your guest profiles to enhance your hosting experience. He identifies three distinct types of guests that frequent his property: students, professionals, and couples seeking romantic getaways. Neil also emphasises that recognising the specific needs and behaviours of these guest types allows hosts to tailor their offerings effectively, ensuring a memorable stay that leads to repeat bookings and referrals. KEY TAKEAWAYS Understanding the specific types of guests who book your property allows you to tailor your offerings and communication to meet their unique needs. The way you set up your property and the details you include can significantly influence whether potential guests choose to book with you. Different guest profiles require different styles of communication. Knowing your guests helps you use the right language and address their specific concerns. Keep a notebook to track the characteristics of your guests, such as their purpose of visit and length of stay. This will help you identify patterns and refine your guest profiles. By understanding what attracts your ideal guests, you can create an environment that appeals to them, increasing the likelihood of repeat bookings and referrals. BEST MOMENTS "When you recognise what your core demographic is that books with you, you can tailor your offering to deliberately appeal to them." "The more accurately you understand the animal you're trying to attract, the better you are able to create the environment they'll like." "If you want bees in your garden, plant flowers. If you want frogs, install a pond." "Take the time out to actively identify who your guests are. The more you know who they are, the better your hosting will be." "When you know you can feed the guests what they need, your guests will not want to depart." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Join Kevin Lynch of SouthBmore.com as he sits down with Will Fagg, the heart and soul behind Tiny Brick Oven in Federal Hill, Baltimore. In this inspiring episode, Will shares his remarkable journey from Southern food roots and Airbnb Superhost to crafting artisanal pizzas in his own backyard. Hear about the challenges of running a small business, including the near-closure that was miraculously averted by a Christmas miracle. Then, witness the incredible "One Bite Effect" as Dave Portnoy of Barstool Sports makes a surprise visit, changing everything. Discover how this unexpected review sparked an outpouring of community support and a generous donation that saved Tiny Brick Oven. Will also shares his future plans and unwavering commitment to the community. In this episode, you'll learn: Will's unique journey from Southern cooking to artisanal pizza. The struggles and triumphs of running a small business. The life-changing impact of Dave Portnoy's "One Bite" review. How community support can transform a struggling business. Will's vision and plans for Tiny Brick Oven's future. Links & Resources: Dave Portnoy Donates $60k to Tiny Brick Oven (Story by SouthBmore.com): https://www.southbmore.com/2024/12/25/dave-portnoy-donates-60000-to-tinybrickoven-in-federal-hill-during-viral-pizza-review/ Tiny Brick Oven Website: https://tinybrickoven.com/ Dough-Nate Pizza to the Hungry: https://checkout.square.site/buy/AGS6OEDIFCMXJJROZTYEWCOP Kevin Lynch (Pizza Channel Kevin) - YouTube: https://www.youtube.com/@pizzachannel
In today's episode, Neil takes listeners behind the scenes of Airbnb hosting, sharing his experiences with the inevitable challenges that arise during the hosting journey. With over 16,000 nights booked, Neil discusses five main reasons for mishaps, including host error, guest error, communication error, system error, and property error. Drawing inspiration from UK television presenter Noel Edmonds, he emphasises the importance of handling problems with humour and grace. KEY TAKEAWAYS When mistakes happen, own them with humour and sincerity. Apologize and offer a small gesture, like chocolates, to maintain a positive rapport with guests. Clearly communicate check-in times and other important details to avoid misunderstandings. If guests arrive early, suggest alternative activities to keep them engaged until check-in. Use clear instructions and visual aids, such as videos, to help guests find your property and access it easily. This can prevent confusion and enhance their experience. Keep meticulous records of bookings to avoid double bookings or cancellations. If a mistake occurs, act quickly to find a solution, whether it’s offering a different room or compensating the guest. When issues arise, what matters most is how you respond. Take immediate action to resolve problems, ensuring guests feel valued and compensated for any inconvenience they experience. BEST MOMENTS "You've planned for your guest's arrival, made sure everything is perfect, and then your guest informs you there's no pillow or towel in their room." "When things go wrong, what we do first doesn't count anymore. So what do we do second? That's what becomes the all-important action." "It's not so much what we do first that matters, but what we do second is what really counts." "I like to think of Airbnb hosting as a bit like being on live television, almost like being in the Big Brother house." "My guests are empathetic as long as they can see me taking action to try to fix the issue." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Joining us for our first installment of "The Gauntlet" is the one and only, Justin Ulmer! Justin has been an Airbnb Superhost for 6 consecutive years and graces the show to share the stories that you won't find in the reviews. From murderous guests to left over sex toys, take a trip with us beyond the pale and learn what operating an Airbnb is really like. Also, the saltwater crocodile makes an appearance. Sorry. Follow Justin:@twoguys_onehillFOLLOWwww.brpdrinkalong.comInstagram, Facebook, Twitter, Snapchat, Twitch & Tiktok @brpdrinkalongSUPPORTMerch: prodigydtg.com/bartenderrant/shop/homePatreon: www.patreon.com/brpdrinkalongCall The Suggestion Box: (423) POD-RANT (423) 763-7268LEAVE A TIPPaypal: TheBartenderRantPodcast@gmail.comMUSICBRP Spotify Playlists: https://open.spotify.com/user/vxrhwthznghu758w9x6qoy4mk?si=a23ef91df4b34f5bTrauma Parlor: https://open.spotify.com/artist/1PDlUPjR2lk7vPX5NCX8Hi?si=mtrOsDqTTJuGe-Dy5fZHLQ
Nitin John Abraham and Anna Marie Reiners are experienced real estate investors specializing in multifamily and commercial properties across Missouri, Kansas, and California. Since joining Rod's Warrior Group in September 2023, they've been involved in 102 multifamily units, a 45,000-square-foot industrial GP deal, an 8-key boutique hotel JV, and a 120,000-square-foot commercial LP deal. Anna Marie, an Airbnb Superhost, focuses on rental management, while Nitin, a construction manager and Principal at DeBrine Associates, brings expertise in project management. Anna Marie is also a school psychologist and certified behavioral analyst. Here's some of the topics we covered: How The Team Scored a 92-Unit Deal with the Warrior Group The Key Role John Played in Sealing the Deal Driving The Neighborhood To See The State of The Market Genius Value Add Strategies that Transformed the Property Teamwork That Made the Deal Happen in the Warrior Group Tackling Tenant Troubles and Property Challenges Head-On The 2-Unit Fire Disaster and How The Team Handled It Holding Property Management Companies Accountable The Must-Hear Advice Every New Investor Needs to Take Action Now If you'd like to apply to the warrior program and do deals with other rockstars in this business: Text crush to 72345 and we'll be speaking soon. For more about Rod and his real estate investing journey go to www.rodkhleif.com
In this episode, Neil looks at the common annoyances that can arise in the world of short-term rentals. He categorises these irritations into three main topics: mess, noise, and bathroom hogging, providing relatable anecdotes and practical tips for managing them. Neil emphasises the importance of communication with guests, encouraging hosts to address issues directly and tactfully to maintain a harmonious environment. He also highlights the transient nature of guests, reminding listeners that they will eventually leave, which can alleviate some frustrations. KEY TAKEAWAYS Mess, noise, and hogging are three main behaviours that can frustrate hosts. Understanding these issues can help in managing expectations and interactions with guests. Hosts should recognise that cleaning up after guests is part of the job. A shift in perspective can help mitigate frustration, as the mess is often a result of guests enjoying their stay. Simple solutions, like placing subtle signage in communal areas, can effectively reduce noise disturbances caused by guests, such as loud phone conversations or slamming doors. Being direct and tactful when addressing issues with guests is crucial. Calmly explaining the impact of their actions can lead to better understanding and consideration. Unlike long-term tenants, guests will eventually leave, which allows hosts to manage irritations more easily. This transient nature of hosting can be an advantage in maintaining a positive atmosphere. BEST MOMENTS "At some stage in the journey, guests will annoy you. And to balance the books, by the way, I'm sure the same is true the other way around." "If clearing up a few breadcrumbs now and again is the price I have to pay for generating a turnover of more than 300,000 pounds, then rock on." "I genuinely believe that most people are just unaware of the impact that their actions have on others." "You're selling happiness. And if your guests as a whole are not happy, they will not return." "If you think that a guest has done wrong, remember that soon they'll be gone." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Welcome to our latest episode! Today, we're joined by Chris Petzy, Co-owner and CEO of Seacoast2Summit Vacation Rentals. Chris is a real estate investor, coach, Airbnb Superhost, and industry thought leader. With over five years in the short-term rental space and a decade of experience in streamlining business operations, Chris has built a reputation for leveraging modern-day technology and assembling high-performing teams. Through his expertise, he helps homeowners earn more while stressing less by optimizing their short-term rental investments.In this episode, we dive into the evolving world of short-term rental management and explore the growing need for self-management solutions. Chris and his co-founder at LaunchPad Consulting, Dave Menapace, discuss their innovative approach to empowering property owners with the tools, systems, and strategies needed to operate efficiently. They break down the essential steps to running a short-term rental, from automating operations and leveraging technology to hiring vendors and managing guests effectively. Whether you're an investor looking to offset taxes, a host seeking to maximize returns, or someone considering entering the space, this conversation is packed with insights to help you navigate the process smoothly.Tune in now to learn how to take control of your short-term rental business while minimizing stress and maximizing profits!TIMESTAMPS03:07 – Guest intro: Chris Petzy05:03 – From investing to short-term rental management08:06 – The gap in the STR market and the need for self-management solutions12:18 – Short-term rental operators' pain points17:02 – Why hospitality matters in real estate investing22:24 – LaunchPad Consulting helps homeowners streamline operations28:02 – The importance of automation and revenue management 34:29 – How to connect with Chris and LaunchPad ConsultingConnect with the Guest:Website: https://www.seacoastvacationrentals.co/Linkedin: https://www.linkedin.com/in/chrispetzy/Instagram: https://www.instagram.com/chris_petzy/Linktree: https://linktr.ee/chrispetzy#ShortTermRentals #RealEstateInvesting #PassiveIncome #SelfManagement #STRAutomation
With today's technology, becoming a real estate investor is possible without ever seeing the properties you buy. This is the path many would-be investors take when they live in more expensive areas like California. Today's guest is one such investor. On this episode of Zen and the Art of Real Estate Investing, Jonathan sits down with Michael Albaum, a professional real estate investor with over 12 years of experience. Michael is an Airbnb Superhost and the founder of myFI, which stands for financial independence. Jonathan and Michael begin their conversation by delving into Michael's path to remote investing through a property in Southern California. Michael shares how he began to scale his business as he better understood costs in various parts of the country. You'll hear how coliving with roommates helped Michael get his business off the ground, the importance of finding an unbiased party to evaluate properties for you remotely, and what drew him to multifamily and mixed-use properties as he expanded. He also outlines the difference between financial independence and financial freedom, the benefits of retaining a W2, and Michael's recommendation to put in offers on homes even when you know they will be rejected. Finally, he shares why he loves midterm rentals and what he sees changing for them in the future. Real estate can be prohibitively expensive for investing in some parts of the country, but Michael Albaum teaches others how to find investing opportunities in lesser-known areas and create opportunities to build a legacy. In this episode, you will hear: Michael Albaum's path to remote investing and his early interest in real estate The fears surrounding remote investing and how systems can help mitigate the fear His first property in Southern California and how his dad helped him evaluate the property with numbers instead of emotions Scaling the business and understanding costs in various parts of the country Coliving and community living while investing in real estate Finding an unbiased eye to help evaluate properties for you when buying remotely Moving into multifamily and mixed-use The difference between financial independence and financial freedom and the role a W2 plays in that Why it's okay not to have all the answers when you start and making offers you know will be rejected The importance of firsthand experience Michael's plans for the future and his focus on his coaching and education business What he likes about midterm rentals versus short-term and long-term Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go to the episode page at https://zenandtheartofrealestateinvesting.com/podcast/218/ to download it. Supporting Resources: myFI academy - www.myfiacademy.com Find Michael Albaum on Instagram - www.instagram.com/myfimike Connect with Michael on LinkedIn - www.linkedin.com/in/michaelalbaum Michael on X - x.com/MichaelAlbaum Website - www.streamlined.properties YouTube - www.youtube.com/c/JonathanGreeneRE/videos Instagram - www.instagram.com/trustgreene Instagram - www.instagram.com/streamlinedproperties TikTok - www.tiktok.com/@trustgreene Zillow - www.zillow.com/profile/StreamlinedReal Bigger Pockets - www.biggerpockets.com/users/TrustGreene Facebook - www.facebook.com/streamlinedproperties Email - info@streamlined.properties Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
See the VIDEO highlights of this episode here - https://youtu.be/CID9tyKxenY In this episode, Neil sits down with Richard, an avid traveler who has experienced between one and two hundred Airbnbs across various countries. Richard delves into his extensive Airbnb experiences, highlighting the benefits of staying in local accommodations over traditional hotels, as well as the importance of budget-friendly options. Together they discuss the nuances of hosted versus unhosted stays, the significance of pre-arrival communication, and the challenges of navigating house rules and emergency situations while traveling. KEY TAKEAWAYS Staying in Airbnbs allows travelers to support local communities and experience destinations more authentically compared to traditional hotels. Pre-arrival messaging and clear instructions are crucial for a smooth guest experience. Hosts should provide detailed arrival instructions and emergency contact information. Guests prioritise cleanliness, safety, and budget-friendly options when choosing accommodations. Many prefer to spend their money on experiences rather than expensive lodging. Last-minute cancellations by hosts can be frustrating for guests. It's important for hosts to honor existing bookings and communicate effectively with guests about any changes. Leaving reviews can be challenging, especially when it comes to negative experiences. Guests often prefer to address issues privately with hosts rather than publicly in reviews, highlighting the need for hosts to be receptive to feedback. BEST MOMENTS "I like the whole concept of Airbnbs just because it's giving money to the local people as opposed to the hotels. And also it's budget friendly." "Pre-arrival messaging is my next topic. Because what I do is the moment you book, I'll send you a message which acknowledges that I've received your booking." "If it's a cold climate and you open a door and you see this sort of bedroom or whatever it might be, living room, and it's warm and toasty, that's always nice." "I don't keep in touch. No. You're the only host that I've seen twice. Well, the only place that I've been to twice." "I think the tea's gone cold as well. It has. That's okay. I still don't mind it though." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Hosting on Airbnb is an amazing way to make passive income, but it's not always smooth sailing. Most guests are great, but every now and then, you'll get a guest who leaves you completely speechless. Airbnb horror stories are rare, but when they happen, they're unforgettable. Recently, Brian Chesky, the CEO of Airbnb, shared a bizarre guest complaint—someone wanted a refund because a ghost was "harassing them." Funny enough, the Airbnb listing actually mentioned the ghost (his name was Stanley). But as wild as that sounds, I can tell you—we've dealt with way crazier things in our short-term rental properties. In this episode, I'm sharing some of our craziest Airbnb guest stories, from guests checking into the wrong unit to naked people in common areas—and even a dead raccoon hidden in the walls. Whether you're an Airbnb Superhost or just starting your STR business, these stories will give you a real look at what it's like behind the scenes. Plus, I'll share some Airbnb host tips to help you avoid your own guest nightmares. Let's get into it! In this episode, you'll learn: Airbnb CEO Brian Chesky's Ghost Story—We Have Our Own! A guest once requested a refund because a ghost was “harassing” them, even though they booked the listing because of the ghost. They left a 3-star review a full year after their stay! The Naked Guest & Her Life-Size Unicorn One of our cameras caught a guest standing completely naked at the top of a shared staircase—with a giant unicorn prop next to her. Just another day in Airbnb hosting. Wrong Unit Mix-Ups Happen More Than You Think From guests entering occupied units to one guest knocking on every door in a gated community, Airbnb check-in issues are more common than you'd expect. The Worst Airbnb Smell Ever—A Dead Raccoon in the Walls Guests complained about a horrible smell in one of our vacation rentals. After weeks of searching, we found a rotting raccoon inside the walls. Definitely one of the worst hosting surprises ever. A Guest Walked in on a Couple in Their Own Bed A guest returned from making a cocktail on a shared terrace, only to find a couple in their bed… in the middle of the act. Turns out, the other guests had walked into the wrong unit and made themselves at home. If you've been an Airbnb host, you probably have a crazy guest story of your own. And if you're new to short-term rentals, don't worry—these Airbnb nightmares are rare, but they do happen. The good news? With the right guest screening and Airbnb hosting strategies, you can avoid bad guests and make your STR business run much more smoothly. Need help managing your short-term rental and you don't want to go it alone? Shoot us a message here and we'll see if we can help. Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well. You can find all of our links here including our website, recommended resources, upcoming live event, short-term rental playbook, Instagram, and more!
In this episode, Neil explores the transformative power of humour in the hosting experience. He shares how a great sense of humour can not only enhance the guest experience but also drive business success, drawing from his own journey of generating over £300,000 from hosting. Neil emphasises the importance of laughter in creating a welcoming atmosphere, offering practical tips on how to incorporate humour into guest interactions, from light-hearted welcomes to playful house rules. KEY TAKEAWAYS Being able to laugh at various situations—whether good, bad, or ridiculous—can significantly enhance the hosting experience and create a more enjoyable atmosphere for guests. A light-hearted welcome at check-in can help ease guests' nerves and create a positive first impression, making them more likely to overlook minor issues. Incorporating humour into house rules and messages can convey important information in a fun and engaging way, fostering a friendly environment. Humor can vary greatly across cultures, so it's essential to be mindful of what might be funny to one guest could be offensive to another. Avoid sensitive topics like politics, religion, and nudity. Using humour as a bonding tool can help establish rapport with guests, leading to positive experiences that encourage repeat visits and referrals. BEST MOMENTS "A great sense of humour makes hosting easier, more fun, and way less stressful." "If you can make your guests smile or laugh, you instantly improve their experience." "Humour comes in many forms. You just need to find what you feel is comfortable and what works naturally for you." "When things get tough, the saying goes, laughter is the best medicine." "You need to be able to laugh at any situation that comes through your door, the good, the bad, and the ridiculous." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambience creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
In this episode, Neil shares his personal journey into the world of Airbnb hosting, detailing how it became a lifeline for his mental health and financial stability during a tumultuous period in his life. After facing significant challenges, including the liquidation of his business and a staggering personal debt of £500,000, Neil turned to Airbnb as a means to generate income and maintain a positive outlook. He recounts heartwarming stories of his guests, including a generous Italian visitor who offered him a loan without interest, highlighting the importance of community and support during tough times. KEY TAKEAWAYS Hosting on Airbnb became a lifeline during a challenging financial period, demonstrating how focusing on others can help maintain a positive mindset and create meaningful experiences. Building and maintaining good relationships with guests and creditors can lead to unexpected support during tough times, as exemplified by the generous loan from a guest who recognized the host's hard work and positive attitude. When faced with challenges, taking proactive steps can open new doors and opportunities that may not have been previously considered. Action often attracts help from others who are observing your efforts. Maintaining a long-term view in business and personal challenges can lead to better outcomes. Sometimes, it’s necessary to accept short-term losses to achieve long-term success. Shifting focus from personal struggles to the enjoyment and satisfaction of guests can not only enhance their experience but also provide a therapeutic outlet for the host, leading to personal growth and resilience. BEST MOMENTS "I want to walk down the street with my head held high, knowing that nobody else had been innocently dragged down financially by my actions." "When you treat people correctly during the good times, they will be far more inclined to treat you well in your bad times." "When I knew what had happened to you, I knew I was gonna get my money back. Anyone with that work ethic and attitude is certainly not going to let me down." "When you want something, start taking action to get it. When you knock on a door, asking for it to open, inevitably, it is another door that opens that you had no idea existed." "It's just a piece of paper to keep the running total. And every time I stay, just deduct what I owe you from each visit." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. ABOUT THE SHOW Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Welcome to our latest episode! Today, we're thrilled to have Bernie Cesareo, a seasoned short-term rental (STR) entrepreneur and founder of Eagle Stays, join us for an insightful discussion. Bernie is not only a dedicated Airbnb Superhost but also a co-host and specialized bookkeeper for other Superhosts. With a unique real estate journey spanning decades, Bernie transitioned from long-term rentals to STRs, building a portfolio of properties that prioritize guest experiences and passive income. His hands-on approach and innovative strategies have enabled him to scale his business while maintaining a focus on time freedom and quality of life. In this episode, Bernie shares his journey from managing long-term rentals to transforming properties into STR successes. He discusses his approach to leveraging IRA investments, scaling efficiently with virtual assistants, and prioritizing large homes for maximum ROI. Bernie also dives into his unique co-investment model, explaining how he collaborates with investors to achieve shared success. If you're curious about building passive income, maximizing tax benefits, or scaling an STR business, this episode is packed with actionable insights and strategies. Tune in now to hear Bernie's story and discover how you can take your STR business to the next level by focusing on efficiency, guest experience, and creative investment strategies! TIMESTAMPS 01:00 – Guest intro: Bernie Cesareo 02:15 – From Malta to Long Island 05:40 – House hacking in 1990 09:20 – Transitioning to remote property management in the 1990s 16:00 – Leveraging the BRRRR strategy before it was popular 20:30 – Exploring rent-to-own strategies and their long-term benefits 24:00 – Introduction to short-term rentals in suburban Cleveland 28:35 – Managing STRs while working full-time 32:00 – Scaling and focusing on efficiency 36:10 – Utilizing IRA investments for multifamily deals 40:20 – Partnering with investors for STR acquisitions 45:00 – Strategies for balancing time freedom and profitability 48:00 – Final thoughts and Bernie's goals for the future Connect with the Guest: Website: https://eaglestays.com/ Linkedin: https://www.linkedin.com/in/bernie-cesareo-6979647/ #ShortTermRentals #PassiveIncome #STRInvesting
Step into the world of real estate mastery with Ginger Faith, who brings over 30 years of investment experience. From flipping houses and excelling as an Airbnb super host to venturing into commercial realms, she shares her journey of over 52 house flips and her strategic move into strip center management. Delve into this episode to uncover her proven strategies for thriving in diverse real estate markets and making informed investment choices. Key Takeaways To Listen For How Ginger's real estate journey started The vitality of evolving investment strategies to fit changing market conditions Beneficial ways to leverage experiences for better opportunities Expert strategies for navigating market crashes Why assembling a knowledgeable and reliable team is critical in real estate success Resources/Links Mentioned In This Episode Thou Shall Prosper by Rabbi Daniel Lapin | Kindle and Hardcover Nothing Down for the 2000s by Robert G. Allen | Kindle, Paperback, and Hardcover About Ginger Faith Ginger Faith, Broker and CEO of Golden Canyon Properties, brings over 30 years of expertise in real estate, including mortgage brokerage, redevelopment, and investment. With 52 property flips, two featured on HGTV, and recognition as an Airbnb Superhost, Ginger founded the Women's Wealth Network to empower women in real estate. She is committed to smooth homeownership experiences and often builds luxury homes while educating investors on the benefits of real estate. Connect with Ginger Website: Golden Canyon Properties LinkedIn: Ginger Crystal Faith Facebook: Ginger Crystal Faith YouTube: Ginger Crystal Faith Connect With Us If you're looking to invest your hard-earned money into cash-flowing, value-add assets, reach out to us at https://bobocapitalventures.com/. Follow Keith's social media pages LinkedIn: Keith Borie Investor Club: Secret Passive Cashflow Investors Club Facebook: Keith Borie X: @BoboLlc80554
In this episode, we explore the intersection of travel, content creation, and short-term rental marketing with special guest Jordan Kahana, founder of Stay AMO. As the lines between work and vacation blur, today's creators are reimagining how destinations are experienced and showcased. Jordan explains how Stay AMO connects properties with creators, making it easier for hosts to collaborate with storytellers and bring their spaces to life. Host Jason Muth, a 29-time Airbnb Superhost, has firsthand experience listing his property on Stay AMO, with results that speak for themselves. Joined by real estate broker Rory Gill, they discuss the shift from traditional real estate photography to lifestyle-driven visuals that capture what it's really like to stay at a property. From staging seasonal scenes to negotiating with creators, Jordan shares top strategies for short-term rental owners. Whether you're a host wanting to enhance your marketing or a content creator looking for new opportunities, this episode is packed with insights. Don't miss it! Things we discussed in this episode: The blurred lines between work and travel for content creators How content creators are changing the way unique destinations are marketed The difference between "influencers" and "content creators" The founding story and purpose behind the Stay AMO platform The types of properties that benefit most from content creator partnerships The evolution of real estate photography vs. lifestyle photography for short-term rentals Best practices for property owners when working with content creators Negotiating the scope of deliverables and duration of stays with creators The long-term value of building a content library for property owners The incentives and benefits for content creators to collaborate on the Stay AMO platform Get in touch with Jordan: Website - https://stayamo.com/ Instagram - https://www.instagram.com/jordankahana Youtube - https://www.youtube.com/@JordanKahana/videos #SmartStayShow #realestate #realestateinvesting #realestateinvestor #RealEstateEntrepreneur #remotework #digitalnomad #travelinfluencer #stayation #vacationrental #airbnb #shorttermrental #visualstorytelling #dronephotography #influencermarketing Join Jason Muth of Prideaway Stays and Straightforward Short-Term Rentals and Real Estate Attorney / Broker Rory Gill for another episode of The Real Estate Law Podcast! Following and subscribing to The Real Estate Law Podcast not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide. The Real Estate Law Podcast Website and on Instagram and YouTube Prideaway Stays Website and on Facebook and LinkedIn Straightforward Short-Term Rentals Website and on Instagram Attorney Rory Gill on LinkedIn Jason Muth on LinkedIn This podcast and these show notes are not legal advice, but we hope you find both entertaining and informative. Hospitality.FM The Real Estate Law Podcast is part of Hospitality.FM, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more!
Today, we're diving into a topic that's essential for any serious Airbnb host—achieving and maintaining Superhost status. As a 29-time Superhost, I've learned firsthand what it takes to reach this level, and I'm here to share the insights and strategies that helped me get there. In this episode, we'll explore the Superhost criteria—like star ratings, response rates, and cancellations—and why earning this title is more than just a badge. I'll also discuss how Superhosts earn an average of 29% more revenue, and offer actionable tips on how to boost your listing's performance, enhance guest experiences, and keep that all-important Superhost status. Whether you're aiming to become a Superhost or maintain it, this episode will give you the tools you need to succeed. Let's get started! Things discussed in this episode: The criteria for becoming an Airbnb Superhost, including star rating, response rate, number of completed stays, and cancellation rate. Jason's personal experience as a 29-time Superhost, including the one quarter he narrowly missed the qualification. The financial benefits of Superhost status, with data showing Superhosts earn 29% more revenue annually. The quarterly evaluation process for Superhost status and the rolling 12-month assessment period. Tips for optimizing listings to attract more guests, such as completing all details, crafting an engaging description, and adjusting for seasonality. The importance of providing exceptional guest experiences through communication, cleanliness, and attention to detail. Strategies for building a strong review profile, including the value of having a high volume of positive reviews. Viewing short-term rental properties as a true business and demonstrating to guests that their satisfaction is a priority. Additional Superhost perks, such as the $100 Airbnb coupon and the Superhost badge. Jason's invitation for listeners to share their own Superhost journeys and to reach out for assistance. Get in touch with Jason: Facebook - https://www.facebook.com/jasonmuth Linkedin - https://www.linkedin.com/in/jasonmuth/ Website - https://www.smartstayshow.com/ https://www.straightforwardstrs.com/ https://prideawaystays.com/ #SmartStayShow #realestate #realestateinvestor #realestateagent #RealEstateInvesting #AirbnbHostTips #AirbnbSuperhost #ShortTermRentalSuccess #GuestExperience #ReviewManagement #ListingOptimization #HostingTips #PassiveIncome #PropertyManagement #TravelHacks #AirbnbHosting Follow Us! Join Jason Muth of Prideaway Stays and Straightforward Short-Term Rentals and Real Estate Attorney / Broker Rory Gill for another episode of SmartStay Show! Following and subscribing to SmartStay Show not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide. ***** SmartStay Show Website and on Instagram and YouTube Prideaway Stays Website and on Facebook and LinkedIn SmartStay Coaching Website and on Instagram Straightforward Short-Term Rentals Website Attorney Rory Gill on LinkedIn Jason Muth on LinkedIn ***** This podcast and these show notes are not legal advice, but we hope you find both entertaining and informative. Hospitality.FM SmartStay Show is part of Hospitality.FM, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more!
Target Market Insights: Multifamily Real Estate Marketing Tips
Ginger is a Real Estate and mortgage Broker and CEO of Golden Canyon Properties, Inc., a builder/developer and CEO of Hammer and Lace Design and remodeling. She has flipped over 52 properties, 2 featured on HGTV, Airbnb Super Host, Land Lady/Banker. Starting in multi-unit family rentals in 1994, she now is learning commercial as a member of the J. Scott Scheel Diamond inner Circle Commercial Academy and has extensive training with the FortuneBuilders Real Estate Network. Founder of the San Francisco (SF) Bay Meetup Group, and Women's Wealth Network, both founded in the San Francisco Bay area. In this episode, we talked to Ginger about identifying the right opportunities in the real estate market, standing out and reaching a broader audience, mentoring, and her real estate team, and much more. Announcement: Learn about our Apartment Investing Mastermind here. Market Opportunities; 02:22 Ginger's background; 17:36 An insight into identifying the right opportunities; 21:21 Standing out and reaching a broader audience; 31:34 Round of Insights Announcement: Download our Sample Deal package here. Round of Insights Apparent Failure: Her situation during the mortgage crash. Digital Resource: CoStar. Most Recommended Book: Thou Shall Prosper. Daily Habit: Working out at the gym. #1 Insight for staying ahead of the market: Always be open to learning, learn from the best, and pay attention. Best place to grab a bite in Bay Area, CA: Uncle Yu's. Contact Ginger: Her website: https://www.goldencanyonproperties.com/ Thank you for joining us for another great episode! If you're enjoying the show, please LEAVE A RATING OR REVIEW, and be sure to hit that subscribe button so you do not miss an episode.
Target Market Insights: Multifamily Real Estate Marketing Tips
Catie Lawrence is a dedicated realtor, real estate investor, and Airbnb Super Host who transitioned to real estate full-time after leaving her W-2 job in September 2021. This decision allowed her to focus on building a life she loves, leading her to relocate to Fraser, Colorado, where she now helps clients find their ideal homes, whether in the Denver Metro area or the mountains. Since starting her real estate investment business, Happy Homes Ltd, in 2015 with her husband, Catie has flipped, renovated, and rented 11 properties, including managing both short-term and mid-term rentals. She is passionate about helping others achieve financial freedom through real estate and is committed to assisting clients with their real estate needs, from buying and selling homes to managing investment properties. In this episode, we talked to Catie about her approach to each project and financial independence, her life now with working on real estate full-time, the future of her business, tips on managing contractors, and much more. Announcement: Learn about our Apartment Investing Mastermind here. Managing Business and Time; 02:19 Catie's background; 08:51 Her approach to each project; 11:46 Her approach to financial independence; 15:18 Her life now with full-time real estate; 17:47 The future of her business; 19:22 Pieces of advice from Catie in retrospect; 25:43 Round of Insights; 28:29 Tips on managing contractors; Announcement: Download our Sample Deal package here. Round of Insights Apparent Failure: Her inability to advocate for herself in the beginning. Digital Resource: Personal Capital. Most Recommended Book: I Will Teach You To Be Rich. Daily Habit: Yoga. #1 Insight for managing your business: What gets measured, matters. Understanding your money and your money goals is key. Best place to grab a bite in Denver, CO: Spice Room. Contact Catie: Website | LinkedIn | Instagram Thank you for joining us for another great episode! If you're enjoying the show, please LEAVE A RATING OR REVIEW, and be sure to hit that subscribe button so you do not miss an episode.
E sits down with Jason Muth, a member of our mastermind, who transitioned from working a W2 job in the media business to successfully running a thriving co-hosting business in the short-term rental market. Jason shares his journey, his participation in significant events like the STR WealthCon in Miami, and his strategic niching down in locations like Provincetown. They discuss the importance of investing in fulfilling ventures, tools and systems used for property management, and the value of rebranding and investing in oneself. Jason emphasizes the importance of confidence, purposeful work, and creating a legacy for his family. The episode concludes with practical advice for those considering taking the leap into the short-term rental business. 00:00 Introduction and Priorities 00:17 Host Update and Personal Anecdotes 01:05 Guest Introduction: Jason Mute 01:59 Onboarding New Properties and Market Strategy 03:36 Jason's Journey in Real Estate 04:16 The Decision to Co-Host 09:00 Rebranding and Community Focus 13:45 Niching Down in the Market 18:11 Purpose and Fulfillment in Work 23:25 The Reality of Retirement 23:59 Rewriting Your Identity 26:07 Diving into Real Estate 27:51 Networking and Conferences 30:48 Investing in Yourself 34:43 Tech Stack and Team 39:58 Final Thoughts and Advice Jason Muth's Bio Jason Muth is a full-time real estate investor and entrepreneur. He is the co-founder of Prideaway Stays - Provincetown and the owner/operator of Straightfoward Short-Term Rentals. Jason is a 29x Airbnb Superhost and 28x VRBO Premier host. He also hosts and produces a podcast called The Real Estate Law Podcast. Jason stepped away from W-2 life after decades of work at some of the biggest media companies in the country (Comcast / NBC Universal, iHeartMedia, and others) becoming a full-time entrepreneur in 2022 when his ongoing real estate investing side hustle became more profitable than corporate life. Connect with Jason https://jasonmuth.com/ https://www.youtube.com/@therealestatelawpodcast https://www.realestatelawpodcast.com/ https://prideawaystays.com/ https://www.straightforwardstrs.com/ Connect with the Hosts Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin https://linktr.ee/mikesjogren Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin Learn more about your ad choices. Visit megaphone.fm/adchoices
E sits down with Jason Muth, a member of our mastermind, who transitioned from working a W2 job in the media business to successfully running a thriving co-hosting business in the short-term rental market. Jason shares his journey, his participation in significant events like the STR WealthCon in Miami, and his strategic niching down in locations like Provincetown. They discuss the importance of investing in fulfilling ventures, tools and systems used for property management, and the value of rebranding and investing in oneself. Jason emphasizes the importance of confidence, purposeful work, and creating a legacy for his family. The episode concludes with practical advice for those considering taking the leap into the short-term rental business. 00:00 Introduction and Priorities 00:17 Host Update and Personal Anecdotes 01:05 Guest Introduction: Jason Mute 01:59 Onboarding New Properties and Market Strategy 03:36 Jason's Journey in Real Estate 04:16 The Decision to Co-Host 09:00 Rebranding and Community Focus 13:45 Niching Down in the Market 18:11 Purpose and Fulfillment in Work 23:25 The Reality of Retirement 23:59 Rewriting Your Identity 26:07 Diving into Real Estate 27:51 Networking and Conferences 30:48 Investing in Yourself 34:43 Tech Stack and Team 39:58 Final Thoughts and Advice Jason Muth's Bio Jason Muth is a full-time real estate investor and entrepreneur. He is the co-founder of Prideaway Stays - Provincetown and the owner/operator of Straightfoward Short-Term Rentals. Jason is a 29x Airbnb Superhost and 28x VRBO Premier host. He also hosts and produces a podcast called The Real Estate Law Podcast. Jason stepped away from W-2 life after decades of work at some of the biggest media companies in the country (Comcast / NBC Universal, iHeartMedia, and others) becoming a full-time entrepreneur in 2022 when his ongoing real estate investing side hustle became more profitable than corporate life. Connect with Jason https://jasonmuth.com/ https://www.youtube.com/@therealestatelawpodcast https://www.realestatelawpodcast.com/ https://prideawaystays.com/ https://www.straightforwardstrs.com/ Connect with the Hosts Michael Sjogren: Short Term Rental Secrets Facebook Group | Clubhouse | Instagram | Youtube | Facebook Page | Linkedin https://linktr.ee/mikesjogren Emanuele Pani: Clubhouse | Instagram | Facebook | Linkedin Learn more about your ad choices. Visit megaphone.fm/adchoices
Colin Walters is the founder of the Seeds of Success podcast and newsletter, a Strategic Software Executive at Recast Software, speaker, AirBNB Superhost, and an ultra runner and endurance athlete He is also a close friend and former client of mine and one of the most passionate people I know! In today's episode we talk about: How consistency and follow-through were key to achieving Colin's goal of getting Dan Martell on his podcast Embracing challenges with alcohol was a massive wake up call and an opportunity for growth was transformative for Colin Investing in coaching and surrounding yourself with supportive people who believe in you is invaluable Focus on your strengths, follow your curiosity, and outsource tasks that drain your time/energy This was a fun one. Let's go! MORE FROM COLIN Connect with Colin on Instagram, LinkedIn, or subscribe to his channel on YouTube. Listen to the Seeds of Success podcast on Apple or Spotify. MORE FROM MARIO: Subscribe to Mario's YouTube channel. Get the FREE eBook to learn Mario's 3 step-process to destroy self doubt, take action, and become unstoppable. GO HERE to get access to the limiting beliefs document to reach your next level. Connect with Mario on Instagram, TikTok, or LinkedIn.
We never intended on being Airbnb hosts. Never was part of the plan. In fact, if you had told me that 7 years ago - I wouldn't have believed you.But here we are, almost five years into being Airbnb Superhosts in THREE different states (North Carolina, Kentucky, and Virginia).On this episode, I share the story of how that came to be when it was so unexpected. I also share some outlandish guest stories that include ghosts and rogue bridesmaids.If you'd like to check out the Airbnb listings, you can find the Kentucky and Virginia listings here:KentuckyVirginiaIf you're interested in potentially investing in a short-term rental and want to know what it takes to get the process started, download the FREE Short-Term Rental Quick Start Guide HERE!--Ali Rae Haney Website for Branding & Marketing
In this episode, we dive into the inspiring journey of Brandon Christensen, an Airbnb Superhost who, alongside his wife Cassie, transformed a vacant log cabin in the heart of the Pocono Mountains into a thriving short-term rental. Brandon shares the highs and lows of the 16-month renovation process, the unique challenges of managing a property from a different state, and how their passion for travel and creating memorable experiences for guests drove their success. Check the cabin out on its Instagram account.Sleep easy, host confidently with Hospitable. Automate your guest messages, sync your calendar across booking channels, and protect yourself from bad direct booking guests.Sign up today at hospitable.com/podcast and get 25% off your bill for 3 months.
In this eye-opening episode of Wake Up, Look Up, we delve into the alarming increase of hidden cameras in Airbnb properties, with 35,000 reported cases. We spotlight a recent incident in Texas where a longtime Airbnb Superhost secretly recorded guests in their bedroom. Zach discusses how Airbnb often avoids responsibility for such privacy invasions, as the company isn't technically the host. With no stringent regulations, even individuals with criminal records can list their properties, raising serious safety concerns for travelers. Tune in to learn about these dangers and how to protect yourself and your family.
In this week's episode of the #MoneyMagic Podcast, Vangile discusses her personal experience of running a short-term rental for a year and outlines the lessons she learned from becoming an AirBnB super host and making money in short term rentals. She emphasizes the importance of location, interior design, and creating memorable experiences for guests. Vangile also highlights the critical role of having a supportive team, including an assistant and an excellent cleaner who went above and beyond in managing the rental. She explains the significance of understanding customer service, handling guest complaints, and maintaining high cleanliness standards. Vangile also stresses the need for honesty with landlords and real estate agents when disclosing the intention to run short-term rentals. She shares her insights on financial management, such as budgeting for utilities and supplies, and the challenges of dealing with platforms like Booking.com and Airbnb. She concludes by discussing her reasons for shutting down her short-term rental, mainly due to time constraints and the desire to focus on her core business, Wealthy Money. She plans to scale her short-term rental business in the future to increase profitability. This is another insightful episode. Tune in! During this episode, you will learn about: 00:05: Introduction and Background 00:07: Lesson 1: Importance of Location 00:13: Lesson 2: Decoration and Hiring a Professional 00:22: Lesson 3: Building a Team and Getting Support 00:27: Lesson 4: Customer Service 00:29: Lesson 5: Effective Marketing Strategies 00:35: Lesson 6: Handling Guest Issues 00:41: Lesson 7: Importance of Cleanliness 00:42: Lesson 8: Honesty with Landlords and Real Estate Agents 00:48: Lesson 9: Financial Management 00:53: Lesson 10: Setting the Right Price 00:58: Conclusion and Future Plans 01:04:27: Closing Remarks and Quote Notable Quotes "The location really was a huge part of why I think the Airbnb did well." "Having a great team was critical." "Understanding the importance of photographs, all that made a huge, huge difference for me." "The problem isn't getting guest complaints. It's how we handle those complaints that is going to set us apart." “Cleanliness is a thing that will make or break your Airbnb.” Additional money trauma resources: One on One Coaching: https://www.wealthy-money.com/coaching Money Magic course: https://www.wealthy-money.com/moneymagic 7 Day Tapping into Ancestral Money Wisdom Training: https://wealthy-money.com/training Let's connect on Instagram: https://www.instagram.com/vangilemakwakwa/
Show Notes: Episode 10 - The Dystopian Rebel PodcastGuest: Nicholas Rodriguez, Airbnb Superhost and EntrepreneurEpisode Title: Disconnect to Reconnect: The Magic of My Friend's Place with Nicholas RodriguezIntroduction: Today, we're thrilled to introduce a remarkable guest - Nicholas Rodriguez, the visionary entrepreneur and Airbnb superhost behind My Friend's Place in Oneonta, New York. Nick is a business-savvy entrepreneur who has redefined the art of hospitality by elevating glamping to new heights.Episode Overview: In this episode, we delve into Nick's entrepreneurial journey and explore the unique strategies that have propelled My Friend's Place to success in the competitive hospitality industry. Nick shares his strong connection with nature and his passion for creating a space where people can disconnect from the hustle and bustle of everyday life.Key Highlights:Starting the Business:Nick's inspiration and the initial steps he took to launch My Friend's Place.The importance of nature in Nick's life and how it influenced his business model.Curating a Relaxing Experience:How My Friend's Place offers a well-curated campground that provides guests with a sense of relaxation and peace.The meticulous attention to detail and dedication to guest comfort that sets My Friend's Place apart.Hospitality with a Human Touch:Nick's philosophy of treating people like individuals rather than just customers.Creating a welcoming environment where guests can truly be themselves and connect with nature.Business Insights and Strategies:The innovative approaches and partnerships Nick uses to manage and grow his Airbnb business.Tips and advice for aspiring entrepreneurs in the hospitality industry.Conclusion: Join us as we uncover the secrets behind Nick's entrepreneurial spirit and discover how he's carving out a niche in the dystopian landscape of modern business. Nick's story is sure to inspire and enlighten, offering valuable insights into creating a successful and meaningful hospitality experience.Tune in to learn from the master himself, only on The Dystopian Rebel Podcast!
I'm so excited to share this AMAZING woman's wisdom with you
The Real Estate InvestHER Show with Elizabeth Faircloth and Andresa Guidelli
EPISODE 466: If you've ever wanted to become an Airbnb Superhost and make money out of renting your own house, then this episode is for you! So many real estate investors are actually missing the opportunity to turn their primary residence into a money-making machine, but today, we're going to change that. And to do that, we've invited the perfect guest on the podcast, the brilliant Pam Holt. Pam is a seasoned real estate broker, attorney, and bestselling author who has cultivated a multifaceted perspective on the real estate industry. Her journey began with a degree in architecture and design, providing a creative foundation that has greatly informed her approach to real estate investing. Throughout my career, Pam has worn many hats, including that of a consultant for affordable housing projects, mixed-use communities, and not-for-profit institutions. This experience has afforded her a comprehensive understanding of the diverse needs and dynamics of real estate ventures, from high-end luxury to community-driven, accessible housing solutions. Today, Pam also rents her own house on Airbnb and Vrbo. Having achieved the esteemed titles of Superhost on Airbnb and Premier Host on Vrbo, she is dedicated to delivering exceptional guest experiences. Recently, she has also founded a membership community, The Happy Host Academy, aimed at empowering women to leverage their living spaces for profitable income streams. In this episode, Pam discusses the importance of identifying your market when renting your house, why you should adjust pricing according to demand and seasonality, how to make improvements based on your guests' feedback, and more. Are you ready to meet this incredible woman? Then tune in now! Key Takeaways: Introduction (00:00) What it's like to rent your home to strangers (00:43) Is this the right opportunity for you? (04:10) Who are your ideal guests? (09:01) Guest stories from Pam (15:13) The average cash-flow numbers (18:11) Additional Resources: ✨ Connect with Pam Follow The Happy Host Academy on Facebook: https://www.facebook.com/happyhostacademy/ Learn more about The Happy Host Academy: https://thehappyhostacademy.com Check out more resources from Pam: http://pamholt.com -- ⚡ Join the InvestHER Movement Get your ticket for InvestHER CON 2024: https://www.therealestateinvesther.com/investhercon Join our FREE Facebook group for women in real estate: https://www.therealestateinvesther.com/facebook-community-group Join the InvestHER Community: https://www.facebook.com/groups/therealestateinvesther/ Apply for your STRIVE Membership here: https://www.therealestateinvesther.com/membership Join our InvestHER Meetups: https://www.therealestateinvesther.com/meetups Schedule a discovery call with us: https://mentorship.therealestateinvesther.com/ -- The Real Estate InvestHER Show is a podcast by women for women all over the world who want to learn how to invest in real estate, grow their portfolio, and develop the mindset that allows them to run successful businesses while taking care of their families and – most importantly – taking care of themselves. Follow us for more! Learn more about your ad choices. Visit megaphone.fm/adchoices
Such a fun and informative episode with Catie. We discussed: The importance of mindset Why assessing your tolerance for risk is so important How Catie set herself up to leave her W-2 How Catie and her husband built Happy Homes organically Sharing what you do/offer with everyone you know and networking via events, social media or… …and so much more. About Catie Lawrene with Happy Homes, Ltd - living and working in the Denver Metro - is a Real Estate Agent, Real Estate Investor, A Marketer, Airbnb Super Host, House Hacker Fix and Flipper and Financial Freedom Advocate, mountain biker, host of a Master Mind within my brokerage, Host of the Women's BadAss REI Meetup How to Connect With Catie Website: https://happyhomesltd.com/ LinkedIn: https://www.linkedin.com/in/catielawrence/ Facebook: https://www.facebook.com/catiellawrence Instagram: https://www.instagram.com/happy_homesltd/ Recommended Resources Books, podcasts, associations, etc The Psychology of Money I Will Teach You To Be Rich with Ramit Sethi
The allure of short-term rentals, particularly through platforms like Airbnb, continues to captivate individuals seeking both travel experiences and income generation. But navigating this dynamic world can be tricky. Bryce Cano, a seasoned Airbnb Superhost with a treasure trove of insights to unlock the doors to a successful short-term rental venture. Make sure you watch this episode until the end! Highlights: 01:06 Getting into STR 20:25 Top 3 Things to Do to Get a Superhost Status 38:00 How to Handle Direct Bookings 45:15 To Add a Hot Tub or Not Bryce Cano's story exemplifies the transformative power of the short-term rental industry. By combining strategic planning, unwavering dedication, and a commitment to guest satisfaction, anyone can turn their space into a source of income and forge meaningful connections with travelers worldwide. So, take inspiration from Bryce's journey, embrace the learnings, and embark on your adventure in the exciting world of short-term rentals. #superhost #airbnb #shorttermrentals #str #sandiego #podcast #getintehcashflowgame --- Support this podcast: https://podcasters.spotify.com/pod/show/getinthecashflowgame/support
Quick Take - (Full Episode - #81 - Link Below to Full Episode) Welcome Jake Cohen, a firefighter and real estate investor living in Colorado. Jake is an Airbnb Ambassador and an Airbnb Superhost for over five consecutive years. Much of our spirited conversation focuses on the first question that any investor should be asking - why am I doing this in the first place? Getting clarity on the goal helps Jake shape his short-term rental business in a manner that best suits his and his family's lives. Jake grew up in the hospitality business and is putting his years of experience to work as the founder of Step By Step BNB and the co-owner of Master Vacation Rentals, where he manages his own investments and helps clients run theirs at the top level possible. Jake's pathway to owning and managing multiple real estate investments started at a young age on the shores of Lake Tahoe, when his parents were house hacking a small bed and breakfast before that was even a branded term! After college, his family called upon him to run their second bed and breakfast in Palm Springs when the manager unexpectedly left. When Jake moved to Colorado, he saw an emerging real estate market with multiple investment opportunities. There, he partnered with his mom in an effort to better set up her retirement income. That endeavor has taken off, and they now have five investment properties in Steamboat Springs and in Gulf Shores, Alabama. In this episode, we discussed: - Jason and Jake meeting at the STR Wealth Retreat in Miami - How Jake first started in real estate helping his parents house-hack (before that was even a branded term) - Jake's journey from San Diego to Lake Tahoe to Palm Springs to Colorado - Having support from family members to have the right mindset for getting involved in real estate investing - The benefits of being able to use your own STRs for your family vacations - Choosing markets and having short term rentals in different parts of the country - Deciding to take on co-hosting clients - How life has changed since leaving his W-2 job - Creating a stable retirement income for Jake's mom through short-term rentals :: Link to Full Episode - https://youtu.be/-KGDMwapJx0 Where you can find Jake: Website - https://www.stepbystepbnb.com/ Instagram - https://www.instagram.com/stepbystepbnb/ Facebook - https://www.facebook.com/jakelcohen LinkedIn - https://www.linkedin.com/in/thejakeofalltrades/ Bigger Pockets - https://www.biggerpockets.com/users/jakec38 Jake's Airbnb listings - https://www.airbnb.com/users/129439075/listings Join Jason Muth from Straightforward Short-Term Rentals and Attorney / Broker Rory Gill of NextHome Titletown and UrbanVillage Legal in Boston, Massachusetts for another episode of The Real Estate Law Podcast! #realestatepodcast #nexthome #humansoverhouses #realestate #realestatelaw #realestateinvesting #realestateinvestor #realestateagent #airbnb #airbnbmanagement #strsecrets #vrbo #steamboatsprings #gulfshores #runninganairbnb #airbnbcohosting #financialfreedom #airbnbsuperhost #airbnbsecrets Follow us! Following and subscribing to The Real Estate Law Podcast not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide. The Real Estate Law Podcast on Instagram and YouTube NextHome Titletown Real Estate on Facebook and LinkedIn Straightforward Short-Term Rentals on Instagram Attorney Rory Gill on LinkedIn Jason Muth on LinkedIn Hospitality.FM The Real Estate Law Podcast is part of Hospitality.FM, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more!
In this week's episode with Quynh Vu, you'll discover: Quynh's light bulb moment when she went from fear of risk to becoming an active real estate investor How a shift in the questions being asked moved her from a quick “no” to it being a lot of work to say no Several mistakes and learnings Quynh had, including that “the cheapest way is oftentimes the longest way” to get something done How Quynh went from new in real estate to spending 2 months in Barcelona with her family and quitting her W-2 job in 2.5 years ...and so much more! About Quynh Vu believes in more than just selling properties; she believes in helping you find your perfect place to call home, invest in your future, or expand your real estate portfolio. Secure Land Co.'s mission is to provide you with unparalleled service, expert guidance, and a secure path to your real estate dreams. Secure Land Real Estate is a trusted and dynamic real estate agency dedicated to serving our clients' diverse real estate needs. With a team of experienced professionals, we bring a wealth of knowledge, creativity, and a passion for real estate to every transaction. How to Connect With Quynh Vu Website: https://securelandco.com/ YouTube: https://www.youtube.com/channel/UCNNoBhfhTYmo2bRK2hD8WdQ LinkedIn: https://www.linkedin.com/in/quynhv/ Facebook: https://www.facebook.com/thesecurelandco Instagram: https://www.instagram.com/securelandco/ Twitter: https://twitter.com/securelandco