Podcasts about Superhost

American actor

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Superhost

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Best podcasts about Superhost

Latest podcast episodes about Superhost

She Renovates
274 - From the First Flip to a Six-Figure Holiday Rental in the First Year!

She Renovates

Play Episode Listen Later Jun 2, 2026 34:51


Introduction: From Podcast Listener to Two Profitable Projects: Carly's First Year RenovatingBernadette sits down with renovator Carly to unpack a remarkable first year, one that began with bingeing this very podcast over the summer holidays and ended with two profitable projects and a completely changed sense of what's possible.Just over twelve months ago, Carly was convinced that renovating for profit was for other people: people with more experience, more money, and more time. After joining the course in early 2025, she and her husband completed their first flip in under three months, a full-gut renovation that delivered just over $95,000 in profit.From there, the strategy shifted. When the numbers on their second property pointed to long-term growth rather than a quick sale, Carly turned a coastal home an hour from Adelaide into a holiday rental, now a super host listing that has earned more than $50,000 in bookings and a wall of five-star reviews in its first two months on Airbnb. But this is not a "list it and the money rolls in" story, and Carly is refreshingly honest about that. She and Bernadette dig into the real work behind short-term rental, the styling, the systems, the photography, and the cleaning saga — and why it is anything but passive income.If you have ever told yourself it is too late to start, that you do not have enough experience, or that serious profit and money partners are for other people, this conversation shows what becomes possible when belief and a solid system finally line up.Tune in to discover how one woman went from podcast listener to confident, profitable renovator in a single year, and what she would tell anyone still waiting for the "right time" to begin."Twelve months ago, I would have said this wasn't possible for someone without much experience. Now my eyes have been opened, of course, it's possible. You just have to believe in yourself." EPISODE HIGHLIGHTS:00:00 – Welcome & Carly's Renovating Journey So Far01:30 – From Bingeing the Podcast to Buying Within Months03:30 – The Fundamentals That Built Her Confidence04:30 – Giving Yourself the Authority to Start05:00 – Inside the First Flip: $95K Profit in Under Three Months06:30 – Why Project Two Became a Holiday Rental, Not a Flip08:00 – Two Months In: $60K in Bookings, Superhost & Five-Star Reviews09:30 – The Buy: Why Untouched Kitchens and Bathrooms Were the Win11:00 – Designing for Demand: A Pickleball Court, Kids' Wing & Beds for 1413:00 – The Budget: $110K, Black Friday and the Marketplace Goldmine14:30 – Bernadette's Advice: Build Your Own Database & Beware Booking.com16:30 – The Honest Truth: Why Short-Term Rental Isn't Passive21:30 – What's Next: Refinancing, Money Partners and the Belief ShiftResources:The School Of Renovating: https://www.theschoolofrenovating.comShe Renovates Podcast: https://www.theschoolofrenovating.com/podcasts-page/Connect with The School of Renovating: Book a FREE Reno Strategy Audit: https://member.theschoolofrenovating.com/10-min-strategy-call-pageASK BERNADETTE: https://sherenovates.com.au/podcast/ Subscribe to She Renovates Apple Podcast: https://apple.co/3faoWlTSubscribe to YouTube: https://www.youtube.com/c/TheSchoolOfRenovatingFollow us on Facebook: https://www.facebook.com/theschoolofrenovatingFollow us on Instagram: https://www.instagram.com/the_school_of_renovatingFollow us on TikTok: https://www.tiktok.com/@she_renovates_bernadette

The Airbnb Superhost
#117 Why My Festival Guests Return Each Year

The Airbnb Superhost

Play Episode Listen Later May 26, 2026 18:12 Transcription Available


What if the reason guests return year after year has very little to do with the room… and everything to do with how you make them feel?In this episode of the Airbnb Superhost Podcast, I share the fascinating psychology behind why the same festival guests keep returning to stay with me every May Bank Holiday — and why many of them now feel more like a temporary tribe than Airbnb guests.From fire pits and BBQs to WhatsApp groups and Maslow's Hierarchy of Needs, this episode explores how emotional connection, belonging and shared experiences create guest loyalty that goes far beyond accommodation.I explain: Why guests rarely remember where they slept — but always remember how they felt  How arranging chairs in a circle completely changes social dynamics  Why fire pits are psychologically powerful  How shared food creates shared time, trust and memories  The hidden relationship between rapport, time and trust  Why some guests now book almost a year in advance  How one guest from Italy nearly agreed to sleep under my conservatory table just to stay part of the group!  The surprising moment I discovered my guests had formed their own WhatsApp community This episode is really about engineered belonging.Because when guests bond with each other — not just with you — something remarkable happens: they stop shopping around.Superhost Secret“Don't just host the stay — host the relationships. That's not only between you and the guest, but also between the other guests staying with you at the same time.”In this episode: Maslow's Hierarchy of Needs and hospitality psychology  Creating emotional experiences through hosting  Why “fed people stay longer”  Designing spaces that encourage connection  How traditions and rituals create repeat bookings  Building trust through rapport × time Memorable Quote from the Episode“The room gets the guests through the door. The feeling gets them back next year.”If you're interested in learning how to turn your own home into an income-generating Airbnb business, I regularly run live webinars where I share ten years of hosting experience, systems and strategies that helped me become a Superhost hosting over 18,000 guest nights.You can register your interest using the webinar link below.And if you enjoyed this episode, follow me on Instagram: @SuperhostNeilTill next time — may your rooms be booked, your reviews 5-star and your guests feel like they belong. Register for my next FREE webinar on how to monetize your own home, here - https://us06web.zoom.us/meeting/register/tUARy5HmSRCCk3t0qW1kpQ If you're enjoying the show, hit follow and leave a review — it helps more people find it! 

Wicked Horror Show
WHS presents: writer-director Brandon Christensen with Bodycam, Super host, and Night of the Reaper, all available on SHUDDER

Wicked Horror Show

Play Episode Listen Later May 14, 2026 64:52


In this episode, we welcome writer-director Brandon Christensen with Bodycam, Super host, and Night of the Reaper, all available on SHUDDER

Cash Flow Positive
STR Vanity Metrics to Avoid

Cash Flow Positive

Play Episode Listen Later Apr 21, 2026 23:06


Are you obsessed with high booking rates, glowing reviews, or six-figure revenue? What if those metrics are secretly keeping you broke and blind to your property's true potential?In this punchy solo episode, Kenny Bedwell, founder of STR Insights and host of Cash Flow Positive, exposes the most overhyped “STR swear words” in the business, metrics that sound good but can destroy your bottom line if you chase them blindly. You'll learn why occupancy rate, guest ratings, and even jaw-dropping gross revenue can cost you time, money, and deal flow if you don't dig deeper.Don't gamble your freedom or future on surface numbers. Listen now to dodge expensive pitfalls, outsmart the sharks, and finally see REAL cash flow. Miss this episode, and you'll risk overpaying for duds nobody else wants to touch.Timestamped Highlights00:02 – The “STR swear words” that make Kenny Bedwell furious (and should make you nervous)02:26 – The real story behind high occupancy rates—why 100% bookings can be a trap04:24 – The 46% rule: How a “low” occupancy rate led to insane ROI (and less headaches)06:53 – The year-round bookings myth and why chasing monthly returns kills your annual gains08:00 – A 4.89-star rating, $60K more profit—what everyone gets wrong about reviews10:03 – Why high bookings and high ratings still don't guarantee cash flow (and what to demand instead)13:23 – Gross revenue exposed: How sellers weaponize the most misleading metric in STR16:13 – $5K “brag posts” vs. $2K net: The social media profit illusion you must avoidMentioned ResourcesVRBOAirbnbFacebookProfit & Loss statements (PNL)Booking Lead Time (industry trend)“Superhost” and Airbnb algorithm factorsImportant LinksWant us to find the deals for you? https://strinsights.comGet Top Markers for STRs (2025) - https://rebrand.ly/28b1dfInstagram – @kenny_bedwellYouTube – Cash Flow PositiveLinkedIn – Kenneth BedwellCash Flow Positive is an original podcast hosted by Kenny Bedwell. Brought to you by STR Insights. Production and editing by Podcast Your Brand.

Airbnb Superhosts Down Under
From Separation to Superhost: Jenny's Airbnb Journey

Airbnb Superhosts Down Under

Play Episode Listen Later Apr 19, 2026 57:07


Episode DescriptionIn this episode, Ray and Silvia are joined by Jenny, a San Francisco-based Superhost who shares a deeply personal journey into Airbnb hosting. What began as a way to navigate a major life transition turned into a sustainable lifestyle, allowing Jenny to keep her family home while welcoming guests from around the world.The episode opens with a discussion on guest expectations, particularly around air conditioning, and how hosts can manage situations where amenities are misunderstood. Jenny then shares how she transformed her property into a high-performing Airbnb, her approach to creating a warm, community-driven experience, and the systems she's built to maintain a near-perfect rating over eight years.In This Episode, We Cover: Guest expectations vs listing transparency, especially around air conditioning Why guests need to check listings carefully before booking Jenny's journey into Airbnb after separating from her partner How she restructured her home to live downstairs and rent out the full upstairs Creating a “home, not a rental” experience that guests immediately feel Building a strong neighbourhood and community vibe for guests Maintaining a 4.99 rating across 250+ stays The pressure of chasing a perfect 5.0 rating and why letting go matters Jenny's cleaning systems, including monthly deep cleans and walkthrough checks Using Instant Book strategically to attract the right guests Hosting families, repeat guests, and musicians using her piano How Airbnb allows her to cover all property expenses and keep her homeInterview with Guest: JennyJenny is a San Francisco-based Superhost with over eight years of hosting experience. After a major life transition, she turned to Airbnb as a way to keep her family home and generate income.By redesigning her space and focusing on warmth, detail, and consistency, she has built a highly rated listing with a 4.99 average rating. Her approach combines strong operational systems with a genuine passion for making guests feel at home.Stay at Jenny's property:https://www.airbnb.com.au/rooms/30129780?unique_share_id=86857236-e02b-43ba-a77a-fee29c31f732&viralityEntryPoint=1&s=76Where to stay - hosted by the Superhosts Down Under teamRay's Airbnbs:https://www.raymondyee.com.au/airbnbSilvia's Airbnb:https://www.airbnb.com/slink/Kpse4K4X

The Airbnb Superhost
#109. There's something strange about Mary!

The Airbnb Superhost

Play Episode Listen Later Mar 31, 2026 16:08


Register for my next FREE webinar on how to monetize your own home, here - https://bit.ly/SuperhostNeilWebinarWhat do you do when a guest doesn't just challenge your setup… but challenges every solution you offer?In this episode, Neil shares a brilliantly entertaining (and slightly exhausting!) real-life hosting story involving a trainee guest whose needs kept evolving—bed, room, smell, temperature… nothing quite worked.But beneath the humour lies a powerful lesson.Because this episode isn't really about quirky guests… it's about you as a host.The Superhost Secret“Hosting isn't about the room you've prepared… it's about the problem you didn't expect.”Neil breaks down how top hosts handle the unexpected using his simple and effective framework:The 3 Ps:Problem – What's the real issue behind the complaint? Pivot – Let go of your original plan and think creatively Provide – Deliver a solution quickly (even if it's not perfect) Because in the end…Guests don't remember the issue… they remember how you made them feel when something went wrong.What You'll Learn in This EpisodeWhy hotels fail to create connection—and how hosting fills that gap How a home environment can reveal a guest's true character The difference between defending your space vs solving a problem Real examples of thinking on your feet as a host Why adaptability—not perfection—is what earns 5⭐ reviews Expect:A memorable “Mary” moment (or several…) Creative problem-solving under pressure A masterclass in patience, empathy, and professionalism A classic Superhost Neil limerick  Key TakeawayAnyone can prepare a room… Superhosts prepare for the unexpected.Want to Start Your Own Hosting Journey?If you're thinking about earning income from your home, Neil is running a free webinar sharing exactly how to get started:Check the link below to register your interestConnect with NeilFollow for more tips, stories, and behind-the-scenes hosting life: Instagram: @SuperhostNeilEnjoying the Podcast?If this episode helped you, inspired you, or made you smile—please consider leaving a review. It really helps others discover the show!This Episode's LimerickA guest said, “This bed's not my size!” Now most hosts would argue their side But a Superhost sees It's solved with three Ps: A Problem? Pivot and Provide.

The Airbnb Superhost
#102 When The Alcoholics Came To Stay

The Airbnb Superhost

Play Episode Listen Later Feb 11, 2026 19:30


I teach people how to monetise their own home! Register for my next FREE webinar here - https://us06web.zoom.us/meeting/register/h15hgvyqQYmHk4GFjlaTAg In this episode, Neil explores the ‘people business' side of hosting by sharing a story of two memorable guests, Pete and Mandy. Despite being functioning alcoholics with several run-ins with the police during their stay, Neil reflects on their time at his property with surprising fondness. He discusses how he navigated the challenges of their addiction, including a theft from his personal liquor cabinet and late-night police visits, while maintaining a five-star hosting experience.  KEY TAKEAWAYS Neil uses the simple act of offering tea to guests as a way to encourage them to sit down and share their stories, helping him get to know the people staying in his home. When guests give an ‘about' timeframe for their stay, Neil's rule of thumb is to double it to manage expectations. When faced with a potential conflict, like theft, it's often more effective to wait for the guest to speak first and investigate the situation before jumping to conclusions or drastic measures. In relationships where addiction is present, the addiction often becomes a third party that ultimately dictates the decisions and outcomes. Being a Superhost is about more than just clean rooms; it's about the skill of creating a safe and human environment for strangers. BEST MOMENTS "Hosting is a people business, and as such, we have all sorts of issues related to human behaviour to deal with." "I've learned to always double whatever they say [about the length of their stay]." "Experience told me to be a detective first, judge second." "Superhosting isn't just about spotless rooms. It's about making strangers feel safe enough to be human." "It's not hospitality logistics that is the ultimate key; it's social architecture that is the skill to develop." CONTACT DETAILS Visit Neil's Airbnb https://bit.ly/SuperhostNeil Instagram: https://www.instagram.com/superhostneil/ Facebook: https://www.facebook.com/SuperhostNeil TikTok: https://www.tiktok.com/@superhostneil Email: SuperhostNeil@gmail.com ABOUT THE HOST Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera. Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil's own and do not represent the views of Airbnb.

Delicious EASE
A Superhost's Intuitive Approach with Marzena Kubiak [Ep. 226]

Delicious EASE

Play Episode Listen Later Feb 9, 2026 32:28


What if success with space wasn't about doing more — but about getting clearer?I'm joined by Marzena “Marza” Kubiak, Airbnb Superhost and short-term rental mentor, for a grounded and insightful conversation about creating spaces that work — without burnout.Marza shares her real-life experience running a successful serviced accommodation business. With a practical yet intuitive approach, she breaks down what actually matters when curating short-term rentals — those same principles apply to your own home, workspace, or creative environment.In this episode, we explore:·       Why a “saturated market” can actually spark creativity·       How intuition plays a role in designing and presenting space·       The importance of location, vibe, and intentional guest selection·       What it really means to be a Superhost — without stress·       How to communicate with guests clearly without overwhelming them·       Why reviews matter and how to ask for them with ease·       How to maintain your energy in a demanding, people-facing roleThis episode is for anyone who works with space, hosts others, or wants their environment to support — not drain — them.Connect with Marza: Website: www.marzasuperhost.com Instagram: @marzasuperhost Facebook: Marzena Kubiak.Resources & Links:

Moving Radio
BODYCAM - Brandon Christensen Interview

Moving Radio

Play Episode Listen Later Feb 4, 2026 28:35


Christian Zyp interviews Brandon Christensen (director/writer) about his feature film BODYCAM. It will screen Wednesday March 4th at 7pm at the Globe Cinema. It is part of the Calgary Underground Film Festival presentation of "Off the CUFF" event, ahead of its release on Shudder. Calgary director Brandon Christensen (NIGHT OF THE REAPER, THE PUPPETMAN, SUPERHOST, Z, STILL/BORN) and local cast & crew will be in attendance.BODYCAM... When a routine domestic disturbance spirals into tragedy, two police officers find themselves trapped in a relentless nightmare. Over the course of one harrowing night, their bodycams capture a descent into pure terror—where every moment feels inescapably real. Delivering a bold reinvention of the found footage genre, BODYCAM isn't just another shaky handheld horror—it transforms the audience into unwilling partners on the most terrifying ride-along imaginable, with no way of knowing how, or if, it will end.TIX: www.calgaryundergroundfilm.org/year-roun…-bodycam/INSTAGRAM: @thebrandonchristensen

Se Regalan Hijos
El Negocio de Airbnb para el Mundial 2026 con Karla Molina | Sandra Sin Filtro EP 10

Se Regalan Hijos

Play Episode Listen Later Jan 20, 2026 39:59


¿Sabías que el 2026 es una oportunidad de oro para los dueños de propiedades en USA y México?

Airbnb Superhosts Down Under
Ep 50 - Nightmare guests, review disputes, and building a sustainable Airbnb business

Airbnb Superhosts Down Under

Play Episode Listen Later Jan 11, 2026 66:37


This week on Superhosts Down Under, Ray and Silvia are joined by returning guest Tanya, plus Superhost couple Jay and Rod. Tanya shares a recent, highly stressful stay that escalated fast — including late-night Airbnb support contact, refund pressure, a privacy breach, cancellation outcomes, and a retaliatory one-star review. Jay and Rod then share how they built three strong-performing Airbnb listings and a complementary paddleboarding business, plus the systems they use to host reliably even while travelling.In this episodeTanya's complex guest stay and what hosts can learnHow amenity expectations (like air conditioning) can create disputesPractical ways to approach Airbnb review disputes (including using policy-based language)Why one bad review shouldn't define a good hostJay and Rod's journey from early hosting challenges to three cash-flow-positive listingsHow they manage operations, cleaning, maintenance, and contingenciesHosting while travelling internationally: communication, backups, and checklistsUsing a local experience business to differentiate the guest experienceKey takeawaysBe extremely clear in your listing description about amenities and where they apply (for example, air conditioning location)If a stay becomes a dispute, document everything and reference Airbnb policy when escalatingDon't over-optimise for star ratings — focus on consistent service and clear expectationsIf you can, self-manage at the start so you understand what “good” looks like before delegatingReliable cleaners, trades, and simple operating systems make remote hosting realisticGuest linksJay & Rod's Airbnb listingshttps://www.airbnb.com.au/rooms/835771603387295054?viralityEntryPoint=1&s=76https://www.airbnb.com.au/rooms/40829555?viralityEntryPoint=1&s=76https://www.airbnb.com.au/rooms/40413091?viralityEntryPoint=1&s=76Shoal Bay SUPwww.shoalbaysup.com.auInstagram: @shoalbaysupConnect with the podcastSouth Yarra Propertyhttps://www.airbnb.com/slink/I2cCaaW5North Melbourne Propertyhttps://www.airbnb.com/l/KGfcunu3Silvia's Propertyhttps://www.airbnb.com/slink/Kpse4K4XInstagram@superhosts_down_under

Investor Fuel Real Estate Investing Mastermind - Audio Version
How Quentin West Rebuilt a Global Short-Term Rental Empire After Almost Going Bankrupt

Investor Fuel Real Estate Investing Mastermind - Audio Version

Play Episode Listen Later Dec 15, 2025 24:06


In this episode of the Real Estate Pros podcast, host Michelle Kesil interviews Quentin West, founder of Shortcut to Superhost, who shares his journey in the short-term rental industry. Quentin discusses his initial struggles, the lessons learned from his failures, and how he built a successful coaching business to help others optimize their rental portfolios. He emphasizes the importance of profitability over gross income, innovative marketing strategies, and the significance of having the right team. Quentin also shares insights on scaling his business through co-hosting and identifying unique properties for investment.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

The Nick Taylor Horror Show
NIGHT OF THE REAPER Director, Brandon Christensen

The Nick Taylor Horror Show

Play Episode Listen Later Dec 12, 2025 52:30


Brandon Christensen is a Canadian filmmaker and VFX artist whose directorial work includes Night of the Reaper, Superhost, Puppet Man, and VFX work on multiple films with a particularly close collaboration with Joe Begos on VFW, Bliss, Jimmy and Stiggs, and Christmas Bloody Christmas.In this conversation, Brandon walks through the making of Night of the Reaper, his latest film, which is a nostalgic 80's style slasher with very heavy Halloween vibes. Brandon also gets into how to consistently make films with limited resources, why he takes on editing and VFX himself, and how to achieve compelling period production design on a budget.Key TakeawaysDesign period detail around what exists.To create an authentic 1980s vibe without a big period budget, Brandon's team scouted unchanged locations, bought used furniture and TVs, and leaned on production people who could find pockets of the past. When money is limited, good location scouting and clever prop reuse do most of the heavy lifting.Wearing many hats saves money and shapes the film.Brandon edits and does VFX on his films because it keeps the money on screen and lets him really control everything from tone to pacing. This equation means lower overhead and a highly personal imprint on every frame, but be cautious because it also makes criticism sting even more because much more of the work has been done by you. So if you take on multiple roles, expect both the creative control and the emotional cost.Make the movie you can actually make.Brandon survived multiple financing setbacks by refusing to let the project die. When previous investors walked, he scaled down the project according to the money that existed. The result was a finished film rather than a stalled ambition. Practical lesson: prioritize completion over perfection because careers are contingent on forward momentum and experience. His repeated, practical advice to creators: do not overcomplicate your first projects. Shoot small, fail quietly, learn fast. The path deepens by doing, not by waiting for the perfect package or deal.Show NotesMovies MentionedNight of the ReaperSuperhostPuppet ManStillbornIt Stains the Sands RedVFWBlissJimmy and STIGsChristmas Bloody ChristmasHouse of the DevilStranger ThingsWhen a Stranger CallsScreamRosemary's BabyDonnie DarkoPulp FictionAvengers: Infinity WarWeaponsFollow Brandon Christensen at:IMBd: https://www.imdb.com/name/nm3417134/Instagram: https://www.instagram.com/thebrandonchristensen/X (Twitter): https://x.com/thebrandonc85Facebook: https://www.facebook.com/brandonchristensendirector/Website: http://thebrandonchristensen.com/

Thanks For Visiting
514. Hosting Hotline: What to Do When Airbnb Suspends Your Listing (and Won't Tell You Why)

Thanks For Visiting

Play Episode Listen Later Nov 11, 2025 15:02 Transcription Available


This Hosting Hotline question comes from Renee, a Superhost in Tucson, Arizona, who found herself in an incredibly frustrating situation: after purchasing a new property, Airbnb deactivated the listing—citing “violations” she couldn't see and refusing to explain why.In this episode, Sarah and Annette unpack what to do if this ever happens to you. They'll walk through practical next steps for appealing the decision, plus the smart moves every host should make before a problem like this arises.Here's what they cover:How to navigate Airbnb's opaque appeal process (and what might actually move the needle)Why violations often follow the property address—not the ownerHow AI and private feedback now influence listing reviews behind the scenesWhy diversifying beyond Airbnb is no longer optionalSteps to build your direct booking presence and safeguard your incomeIf you've ever wondered how much control Airbnb really has over your business, this episode is your wake-up call.Mentioned in this episode:Lodgify | Use code TFV20

Short Term Rental Riches
305. How to Get Airbnb's Guest Favorite Badge (& Rank Higher)

Short Term Rental Riches

Play Episode Listen Later Sep 16, 2025 10:54


Airbnb recently shook up its search rankings—and if you're still focused on Superhost status, you might be missing out. In this episode, we unpack the Guest Favorite Badge, Airbnb's new trust signal that can directly impact your bookings, revenue, and visibility. Find out what it takes to earn it and why it's more important than ever. What You'll Learn in This Episode: • Why Airbnb replaced the Superhost filter with the Guest Favorite Badge—and what that means for you • The 4 exact requirements to qualify (including the one most hosts overlook) • How this badge can skyrocket your listing visibility and lead to more bookings • The “gold trophy” benefits for top 1%, 5%, and 10% of listings • Why single-property hosts dominate the badge—and how to scale without losing your edge Understanding and earning the Guest Favorite Badge could be your edge in a crowded Airbnb market. Don't let your listing get filtered out—apply what you learned today, and watch your bookings climb. Be sure to subscribe, share this episode, and explore more resources to grow your short-term rental business. Resource Links: Check out our videos on YouTube: https://www.youtube.com/@ShortTermRentalRiches Grab your free management eBook: https://strriches.com/#tools-resources Looking to earn more with your property (without the headaches)? Chat with our expert management team: https://strriches.com/management-services/

Killer Women
Kate Russo: complex female friendship, tragedy, guilt & forgiveness in UNTIL ALISON

Killer Women

Play Episode Listen Later Jul 24, 2025 25:15


Kate Russo, author of Super Host, grew up in Maine but now divides her time between Maine and the UK. She has an MFA in painting from the Slade School of Fine Art, and while living in London, she worked with the theatre group, Love Bites, who presented two of her short plays (“The Blind” and “Bernie's Night Off”) at the Calder Bookshop Theatre. She exhibits widely in the United States and England. Learn more at KateRusso.com and connect on Instagram @RussoKate.Killer Women Podcast is copyrighted by Authors on the Air Global Radio Network#podcast #author #interview #authors #KillerWomen #KillerWomenPodcast #authorsontheair #podcast #podcaster #killerwomen #killerwomenpodcast #authors #authorsofig #authorsofinstagram #authorinterview #writingcommunity #authorsontheair #suspensebooks #authorssupportingauthors #thrillerbooks #suspense #wip #writers #writersinspiration #books #bookrecommendations #bookaddict #bookaddicted #bookaddiction #bibliophile #read #amreading #lovetoread #daniellegirard #daniellegirardbooks #katerusso #putnam

Authors on the Air Global Radio Network
Kate Russo: complex female friendship, tragedy, guilt & forgiveness in UNTIL ALISON

Authors on the Air Global Radio Network

Play Episode Listen Later Jul 24, 2025 25:15


Kate Russo, author of Super Host, grew up in Maine but now divides her time between Maine and the UK. She has an MFA in painting from the Slade School of Fine Art, and while living in London, she worked with the theatre group, Love Bites, who presented two of her short plays (“The Blind” and “Bernie's Night Off”) at the Calder Bookshop Theatre. She exhibits widely in the United States and England. Learn more at KateRusso.com and connect on Instagram @RussoKate. Killer Women Podcast is copyrighted by Authors on the Air Global Radio Network #podcast #author #interview #authors #KillerWomen #KillerWomenPodcast #authorsontheair #podcast #podcaster #killerwomen #killerwomenpodcast #authors #authorsofig #authorsofinstagram #authorinterview #writingcommunity #authorsontheair #suspensebooks #authorssupportingauthors #thrillerbooks #suspense #wip #writers #writersinspiration #books #bookrecommendations #bookaddict #bookaddicted #bookaddiction #bibliophile #read #amreading #lovetoread #daniellegirard #daniellegirardbooks #katerusso #putnam

The Real Estate Investing Club
$14K/Mo AirBnB Arbitrage Empire with Quentin West

The Real Estate Investing Club

Play Episode Listen Later Jul 1, 2025 37:09


Join our community of RE investors on Skool: https://linktr.ee/gabepetersenAIRBNB ARBITRAGE SUCCESS STORY

The Ali Rae Haney Show
From Wedding Venue Dreams to Airbnb Success: Our Kentucky Property Pivot

The Ali Rae Haney Show

Play Episode Listen Later Jun 25, 2025 26:03


What do you do when your dream property faces 18 zoning restrictions? You pivot.In this episode, I take you behind the scenes of our Kentucky property—originally intended to be a luxury wedding venue and now a thriving short-term rental on the Bourbon Trail. From unexpected zoning drama to interior design choices that tell a brand story, this one's a ride.I share the real estate misadventures that shaped our approach to short-term rentals, how we branded The Commonwealth with themed rooms inspired by U.S. commonwealths, and the specific guest experience strategies we use to maintain a 5-star Superhost status—even while managing remotely.Time-stamps:The first short-term rental story (1:04)Our dreams for the Kentucky property (2:26)Deciding to make the property a short-term rental (4:07)Lessons learned from the Kentucky property (6:10)From wedding venue to short-term rental (9:51)Building the brand within the rental walls (11:34)Power Hour (15:06)Opening for bookings and maintaining 5-star status (16:01)Running the rental remotely (18:27)Our ideal guest avatar (21:01)Next steps for the property (25:05)Mentioned in This Episode:Episode 47 Converting Our Starter Home Into a Successful Airbnb: podcasts.apple.com/us/podcast/converting-our-starter-home-into-a-successful-airbnbEpisode 3 The Best Laid Brand Lessons From a Wedding Venue Venture: podcasts.apple.com/us/podcast/the-best-laid-brand-lessons-from-a-wedding-venue-venturePower Hour: Power Hour on Mondays at 1PM ESTWebsite: brandandmarket.coInstagram: instagram.com/brandandmarket.co

Cash Flow Positive
Part 2: Save Thousands by Doing This First Before Launching with Kim Fitzpatrick

Cash Flow Positive

Play Episode Listen Later Jun 19, 2025 38:36


Most new hosts waste thousands before guests ever check in—Kim Fitzpatrick is here to change that.In this episode of the Cash Flow Positive podcast, Kenney Bedwell is joined by STR expert and Launched Host founder Kim Fitzpatrick, who reveals the #1 thing she wishes she'd done before opening the doors to guests. Hint: It's not about having Instagram-worthy decor or the perfect throw pillows. It's about protection, durability, and saving your sanity.Kim shares a refreshingly honest behind-the-scenes look at what actually happens after launch day, including the unexpected ways guests use (and sometimes misuse) your space. She dives into what she learned through her own costly mistakes—like hours spent stain-fighting ottomans and chasing down replacement remotes—and how a few proactive decisions could have saved her thousands of dollars and endless frustration.If you're about to launch your own STR—or thinking about upgrading an existing one—this conversation is packed with actionable insights that will help you furnish smarter, protect your investment, and build a guest-ready home that holds up to real-world wear and tear.Want expert help launching your STR? Visit LaunchedHost.com to get started with Kim's team. If you've enjoyed this episode of the Cash Flow Positive podcast, be sure to leave a review and subscribe today! Listen now and enjoy!In This Episode You'll Learn:Why investing in fewer, better-quality furnishings saves money in the long runWhat “preventative maintenance” actually looks like in a real STRThe importance of protecting fabrics and surfaces from day oneHow to prioritize your STR budget when it starts to stretchThe simple cleaning items every STR needs on-siteWhat Kim regrets not doing from the start, and how it cost her hours of frustrationAnd much more...Guest Bio: Kim Fitzpatrick is the owner and founder of Launched Host, a company that helps short-term rental owners stage and prepare their properties for guests fast. After a 20-year career as a physical education teacher, Kim transitioned into real estate and became a successful investor and Superhost across multiple states. Her hands-on experience revealed a major need in the short-term rental (STR) market: efficient, professional property setup.Resources:Connect with Kenny on LinkedInFollow Kenny on InstagramPART 2 Kim Fitzpatrick - The STR tortoise vs the hareConnect with Kim on LinkedInLaunchedhost.com Disclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of the Cash Flow Positive podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this...

The After Hours Entrepreneur Social Media, Podcasting, and YouTube Show
1.5 Million in Automated Cash Flow with AirBNB

The After Hours Entrepreneur Social Media, Podcasting, and YouTube Show

Play Episode Listen Later Jun 16, 2025 26:30


Is it possible to earn $1.5M without owning real estate? Can Airbnb automation replace a 9–5? Can systems outwork people—without burnout?Adam Hager, co-founder of Airpreneur, has assisted over 350 clients in establishing profitable Airbnb businesses through his mentorship platform. His expertise lies in automation, systems thinking, and the Airbnb arbitrage model, which he used to rapidly scale his own portfolio from zero to 19 units within a year. This expansion generated over $150,000 in revenue with a 55% profit margin, all without owning any properties.Adam shares actionable insights on cracking open the “arbitrage” business model, where to find the best rental opportunities, how to automate guest experiences, and why AI is revolutionizing the short-term rental market. From building five-star hospitality systems to tapping into Airbnb's new “Experiences” platform for additional side income, Adam reveals how anyone can build freedom and security in today's shifting, tech-driven landscape.In this conversation, you'll learn:The insider playbook for Airbnb arbitrage—making $1,000 or more per property each month by leasing, not owning.Next-level automation and AI tools to skyrocket your passive income and guest reviewsHow to tap into the brand new Airbnb Experiences for repeat guests and extra referral revenue, before everyone else catches on.Proven frameworks and systems to scale from your first deal to 7-10 properties (or more).Takeaways:Rental arbitrage workAutomation and AI = ScaleCapitalize on new revenue with experiencesConnect with Adam Hager:Instagram: https://www.instagram.com/adam_airpreneur/Timestamps:00:00 – Demystifying Airbnb: You don't need a beachfront home to get started02:03 – The business model: Airbnb arbitrage and how to profit without ownership03:26 – What's hardest: Finding properties, guests, or managing the process?04:14 – Scaling up: Using AI and automation for listings, portals, and reviews07:16 – Is this business real estate or digital marketing?09:22 – The critical importance of five-star reviews and Superhost status13:14 – Maximizing income: Add-ons, upsells, and Airbnb Experiences17:43 – Building for scale: Automating, hiring, and leveraging training assets with AI20:02 – The future of work: Why skill-building and risk taking are essential in the AI era22:39 – Systematizing hospitality: Training, onboarding, and SOPs for repeatable success26:15 – Special listener offer: Free Cash Flow Quick Start Kit and clarity session_____________________________________________

Uncontested Investing
Scaling Your Short Term Rentals Portfolio

Uncontested Investing

Play Episode Listen Later May 6, 2025 17:36


In this episode of Uncontested Investing,we dive into the booming world of short-term rentals (STRs) and explore how savvy investors are leveraging platforms like Airbnb and Vrbo to maximize cash flow, diversify geographically, and reduce risk.   From vacation properties to workforce housing, the hosts break down how investors of all sizes can scale intelligently by choosing the right locations, designing a memorable guest experience, and taking advantage of seasonal markets.    Whether you're new to STRs or looking to grow your portfolio, this episode is full of practical advice and fresh ideas to expand your impact in the rental space.   Key Talking Points of the Episode   00:00 Introduction 01:05 How STRs can earn 2–3x the monthly income vs. long-term rentals 02:07 Avoiding competitive metro markets through location flexibility 03:25 Underrated markets: Wyoming, Buffalo, Acadia, and snowmobile trails 05:21 Lower maintenance burden for STRs vs. traditional property managers 07:22 Guest experience: why it matters and how to differentiate your STR 08:23 Becoming a Superhost: reputation, reviews, and responsiveness 09:45 What is PadSplit? 10:38 Targeting the workforce for your STRs 12:31 The value of guest feedback: guestbooks, quick fixes, seasonal upgrades 14:00 How smart home tech can help improve your STR 16:14 How shorter tenancies reduce strain and increase adaptability   Quotables   “With a short-term rental, you can actually generate two to three times more income than a long-term lease.”   “You decide your level of involvement—from doing it yourself to having a full-service team handle it all.”   “Diversification isn't just about property type. It's about location, lease length, and tenant type.”   Links   RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com   REI INK https://rei-ink.com/

WE SEALED GENESIS
Land or Legacy

WE SEALED GENESIS

Play Episode Listen Later Apr 16, 2025 14:24


Deep themes — legacy, priorities, and financial planning:By the age of 40, most people are navigating life's major milestones — family, education, travel, career advancement. At this stage, it's wise to prioritize assets that generate income, not just hold potential value.In Ghana, it's common to see unfinished buildings — often the result of life's uncertainties or unresolved family issues. While land ownership is valuable, rental income offers sustainability and long-term growth. Let your property work for you — even when you're not around.Superhost: https://www.airbnb.com/users/show/78908754

Real Estate Talks
EP 112 - Michael Nieto - De Super Host a Tener mi Propia LLC en Property Management

Real Estate Talks

Play Episode Listen Later Apr 9, 2025 30:43


Hassle Free RE
85 - From Superhost to Co-Host: Jason Muth's Short-Term Rental Evolution

Hassle Free RE

Play Episode Listen Later Mar 24, 2025 55:09


Welcome to our latest episode! Today, we're joined by Jason Muth, Co-Founder and Director of Customer Experience at Prideaway Stays. Jason is a 31x Airbnb Superhost, 29x Vrbo Premier Host, and a full-time entrepreneur who transitioned from a corporate media career to scaling a successful short-term rental and co-hosting business. His story is filled with insights on intentional growth, hospitality, and building a business that aligns with your lifestyle and values.In this episode, Jason shares how one uncomfortable couch and an allergy to cats led to the purchase of his first short-term rental in 2016—and how that one home turned into five owned properties and a thriving co-hosting operation with 17 listings. He walks us through the lessons learned from a major property flood, why having the right insurance partner made all the difference, and how installing generators across his portfolio became a strategic move. Jason also unpacks the launch of Prideaway Stays, his Provincetown-focused management company that blends hospitality, niche branding, and community engagement.If you're curious about how to pivot into co-hosting, build a business that reflects your values, or simply hear how a seasoned host navigated the challenges of growth, this episode is for you. Tune in now to learn how Jason scaled from one rental to a robust hospitality brand—and what he wishes more short-term rental owners understood about success!TIMESTAMPS01:00 – Spring updates and business expansion04:58 – Guest intro: Jason Muth06:08 – How an uncomfortable couch sparked Jason's first short-term rental09:05 – From one rental to five: Jason's early investment journey13:28 – Transitioning from W-2 to full-time entrepreneur17:00 – Using DSCR and vacation loans to scale19:11 – Cost segregation and maximizing depreciation22:01 – The guest-caused flood and $130K in damages24:50 – Why proper insurance is worth every penny29:14 – Installing generators across all properties31:03 – Messaging guests and preparing for power outages33:36 – Neighbor relationships and protecting the business39:02 – Launching Prideaway Stays in Provincetown42:55 – Why niche focus matters: Knowing your target guest48:03 – Second homeowners vs. investors in New England markets50:47 – Giving back and community partnerships at Prideaway53:45 – Final thoughts and where to connect with JasonConnect with the Guest:Website: https://www.prideawaystays.com/Linkedin: https://www.linkedin.com/in/jasonmuth/Instagram: https://www.instagram.com/jasonmuth/Facebook: https://www.facebook.com/jasonmuth/Youtube: https://www.youtube.com/@smartstayshow#ShortTermRentals #AirbnbSuperhost #STRCoHosting #VacationRentalTips #EntrepreneurJourney

Slick Talk: The Hospitality Podcast
Your Superhost Badge Means Nothing... Or Does it?

Slick Talk: The Hospitality Podcast

Play Episode Listen Later Feb 12, 2025 17:10


Superhost status has long been seen as a mark of excellence, but is it still relevant, or just the baseline? In this episode, Wil unpacks the realities of maintaining Superhost at scale, the overlooked safety concerns in Airbnb's system, and whether the status truly reflects hospitality excellence. He also explores how Airbnb could evolve the program into something more meaningful and what hosts should really be striving for. If Superhost disappeared tomorrow, would your business still stand out? Connect with me on whatever platform you use most: LinkedIn Instagram Email: wil@hospitality.fm This episode is brought to you by our sponsors at: This episode is brought to you by Fido! Professionals know that taking out the trash suck and is often missed! Well, not anymore, because Fido offers amazing bin-to-curb service. If you mention the podcast, they will take great care of you! Go to getfido.com to learn more! Hostfully – $300 off onboarding fee using code HFM300 - Connect with Frank here! Send Squared, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Money Tree Investing
Becoming a Super Host: Secrets to Creating a Successful AirBNB

Money Tree Investing

Play Episode Listen Later Nov 8, 2024 54:45


Mark Lumpkin is here to discuss real estate investing through creating a successful AirBNB. He delves into what it means to be a "super host," by enhancing a property's visibility and appeal. If you have a unique properties that can serve as part of the travel experience, you can find yourself a niche in the industry, and tailor your property for maximum appeal and profitability. Many new investors rush in, lured by promises of high yields but lack a strategic approach. Mark shares the secrets of how to maximize your success. Today we discuss...  Mark explains his and his wife's travel experiences that led them to prefer short-term rentals over traditional hotels. How, inspired by their experiences, they decided to invest in short-term rentals and became Airbnb superhosts. How short-term rentals have made previously uneconomical properties profitable by offering daily rentals instead of long-term leases. The importance of having unique, high-quality properties to remain competitive and mitigate downturn risks. Focusing on mid-range properties, rather than luxury or low-end ones, often yields the best financial results. How unique, non-duplicatable properties avoid direct competition with identical listings. Market risks such as natural disasters, insurance costs, and operational expenses specific to high-tourism areas. The premium pricing strategy on weekends in vacation destinations for maximum yield. Catering to unique needs, like wheelchair accessibility or family-friendly amenities, can attract a premium. Balancing seasonal properties across markets with varying peak seasons can stabilize cash flow. Managing a short-term rental requires a strong on-ground team for cleaning, maintenance, and guest support. Listing properties on multiple platforms (Airbnb, VRBO, booking.com, etc.) increases exposure and revenue opportunities. Building a brand and direct-booking options, supported by social media, is a growing trend among property owners. For more information, visit the show notes at https://moneytreepodcast.com/successful-airbnb-mark-lumpkin-659 

The Boostly Podcast
Superhost Status: Myth or Reality? Let's Look at the Data

The Boostly Podcast

Play Episode Listen Later Oct 28, 2024 21:38


Welcome to Boostly Podcast Episode 750. stayfi.com/boostly Discount code: BOOSTLY  https://www.hostfully.com/boostly/ In this episode of the Boostly Podcast, Mark discusses the significance of Airbnb's Superhost badge with Kenny Bedwell, CEO of STR Insights. They explore the perception and impact of the badge, emphasizing that while it may slightly increase revenue through filters, it doesn't guarantee success for hosts. Bedwell explains that 56% of hosts are Superhosts, with criteria including a rating of 4.7 or higher and at least 10 nights booked per quarter. The conversation also covers the Guest Favorite badge, representing the top 20% of listings based on reviews, which can increase revenue by 11%. Bedwell highlights the importance of staying updated with Airbnb's amenities and optimizing listings on the platform. He shares tips on increasing guest reviews and achieving success as a host. The video ends with Bedwell promoting STR Insights' services to help investors find profitable short-term rental deals in the United States. https://Boostly.co.uk https://Boostly.co.uk/5steps https://instagram.com/boostlyuk https://Boostly.co.uk/podcast

Marketing Your Practice
Ep387. From Instagram Reels to Practice Growth: Lauryn Brunclik's Content Creation Secrets.

Marketing Your Practice

Play Episode Listen Later Oct 27, 2024 54:31


In this popular episode from the archives, we sit down with Dr. Lauryn Brunclik, a chiropractor who has mastered the art of content creation on Instagram. If you've been wondering how to turn your passion for chiropractic into engaging, impactful social media content, this conversation is packed with practical insights you won't want to miss. Lauren shares her straightforward approach to creating Instagram Reels that resonate with her audience, drive engagement, and ultimately help build her practice. From brainstorming ideas to filming tips, she breaks down her process step-by-step, offering strategies that any chiropractor can adapt to their own style. You'll also hear about how she balances running a practice, managing social media, and even her side ventures—all without burning out. Whether you're looking to boost your online presence, attract new patients, or simply get more creative with your marketing, this episode will give you the tools and inspiration to make it happen. Thanks for all you do. Keep saving lives! Angus Links: Lauryn's new course: https://sheslaystheday.mykajabi.com/multipassionate-chiro Instagram: https://www.instagram.com/sheslayspodcast/ Facebook: https://www.facebook.com/sheslayspodcast Bio Dr. Lauryn Brunclik is a chiropractor of 12 yrs, mom, podcaster, wife, Superhost on Airbnb, chiropractic coach, course creator, runner, Christian, and pizza enthusiast.  Never short on ideas or inspiration, Lauryn takes constant action to make her dreams a reality, all while attempting to keep mental, physical health, and the relationships in her life a priority. Don't ask her how that's working out- it depends on the day. But she wants you to know she started therapy, so she's fine.  In 2019 she started the podcast She Slays the Day as a way to help other chiropractors succeed, and as an outlet for her sarcasm and humorous approach to life's hurdles. To date, She Slays the Day has over 250,000 downloads, and has a committed following lovingly termed 'She Slayers'.  Her newest passion project is her life's work poured into a 10 wk program. In the Multipassionate Chiropreneur, Dr. Lauryn will walk like minded chiropractors who have grown a successful practice, but wonder "what's next" in securing up their practice so it requires less of their time and energy, gaining back freedom to pursue their next adventure.  If you're easily offended, she apologizes in advance.See omnystudio.com/listener for privacy information.

The Real Estate Law Podcast
The Truth About Airbnb Superhost Status | Jason Muth

The Real Estate Law Podcast

Play Episode Listen Later Oct 17, 2024 17:50


Today, we're diving into a topic that's essential for any serious Airbnb host—achieving and maintaining Superhost status. As a 29-time Superhost, I've learned firsthand what it takes to reach this level, and I'm here to share the insights and strategies that helped me get there. In this episode, we'll explore the Superhost criteria—like star ratings, response rates, and cancellations—and why earning this title is more than just a badge. I'll also discuss how Superhosts earn an average of 29% more revenue, and offer actionable tips on how to boost your listing's performance, enhance guest experiences, and keep that all-important Superhost status. Whether you're aiming to become a Superhost or maintain it, this episode will give you the tools you need to succeed. Let's get started! Things discussed in this episode: The criteria for becoming an Airbnb Superhost, including star rating, response rate, number of completed stays, and cancellation rate. Jason's personal experience as a 29-time Superhost, including the one quarter he narrowly missed the qualification. The financial benefits of Superhost status, with data showing Superhosts earn 29% more revenue annually. The quarterly evaluation process for Superhost status and the rolling 12-month assessment period. Tips for optimizing listings to attract more guests, such as completing all details, crafting an engaging description, and adjusting for seasonality. The importance of providing exceptional guest experiences through communication, cleanliness, and attention to detail. Strategies for building a strong review profile, including the value of having a high volume of positive reviews. Viewing short-term rental properties as a true business and demonstrating to guests that their satisfaction is a priority. Additional Superhost perks, such as the $100 Airbnb coupon and the Superhost badge. Jason's invitation for listeners to share their own Superhost journeys and to reach out for assistance. Get in touch with Jason: Facebook - https://www.facebook.com/jasonmuth Linkedin - https://www.linkedin.com/in/jasonmuth/ Website - https://www.smartstayshow.com/ https://www.straightforwardstrs.com/ https://prideawaystays.com/ #SmartStayShow #realestate #realestateinvestor #realestateagent #RealEstateInvesting #AirbnbHostTips #AirbnbSuperhost #ShortTermRentalSuccess #GuestExperience #ReviewManagement #ListingOptimization #HostingTips #PassiveIncome #PropertyManagement #TravelHacks #AirbnbHosting Follow Us! Join Jason Muth of Prideaway Stays and Straightforward Short-Term Rentals and Real Estate Attorney / Broker Rory Gill for another episode of SmartStay Show! Following and subscribing to SmartStay Show not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide. ***** SmartStay Show Website and on Instagram and YouTube Prideaway Stays Website and on Facebook and LinkedIn SmartStay Coaching Website and on Instagram Straightforward Short-Term Rentals Website Attorney Rory Gill on LinkedIn Jason Muth on LinkedIn ***** This podcast and these show notes are not legal advice, but we hope you find both entertaining and informative. Hospitality.FM SmartStay Show is part of Hospitality.FM, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more!

Thanks For Visiting
397. Deep Dive Into The State Of The STR Industry with Rent Responsibly

Thanks For Visiting

Play Episode Listen Later Sep 26, 2024 60:15


We're thrilled to welcome Alexa Nota and Dave Krauss, co-founders of Rent Responsibly. Rent Responsibly is a community building and education platform on a mission to support short-term rental operators. They bring people in the STR community together, promote fair and reasonable regulation, and give hosts the tools they need to advocate for themselves. One of those tools is the new State Of The STR Industry Report, a comprehensive look at the latest data and trends on STR hosts and managers, tech, regulations, and local policy. In today's episode, we do a deep dive into the report and all the lessons you can take away from it. We talk about the report's most surprising findings, common misconceptions about STRs, and how to get involved in your local government to make your voice heard on housing ordinances. Alexa and Dave shed light on the most common challenges STR hosts face — plus the biggest win-win opportunities. This enlightening conversation makes us even more excited about the future of the hosting industry.(00:01:08) #STRShareSunday: @the.bungalow.butlers(00:05:28) Introducing Rent Responsibly (00:09:05) The State Of The STR Industry (00:15:01) The Report's Most Surprising Findings (00:21:46) Why STRs Are About More Than Money (00:31:56) How To Stay Updated On Your Local Ordinances (00:34:02) The Biggest Challenges STR Hosts Face(00:38:00) What Hosts Can Do To Move The Mission Forward (00:46:51) How To Create Your Own Marketing Buzz Resources:• Click here for full show notes • Rent Responsibly: rentresponsibly.org• Get the State Of The Industry Report: rentresponsibly.org/2024-sstri/• Learn more about Brumby McLeod, PhD: thanksforvisiting.com/podcasts/363/• #STRShareSunday: @the.bungalow.butlers• Submit your property for our next #STRShareSunday at strshare.com• Video: Every Airbnb Host NEEDS These House Rules• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!

Thanks For Visiting
396. Hosting Hotline: What's The Best Mattress For My Short-Term Rental?

Thanks For Visiting

Play Episode Listen Later Sep 24, 2024 12:59


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Diana asks:I am trying to furnish my first Airbnb, and I'm in the throes of figuring out which mattress to choose. You mentioned a hybrid, and I can't find links to the one you recommend. What do you suggest? (00:02:59) The Hybrid Mattresses We Use & Recommend • Helix Hospitality Mattress from HostGPO• Why HostGPO is worth the investment • Lucid Mattress from Amazon (00:04:39) Advice For Choosing Linens • Why linens are just as important as the mattress itself • The pros of standard textile linens(00:05:30) Handy Resources For Airbnb Hosts • Hosting Handbook• Airbnb Essentials ChecklistThanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Click here for full show notes • Helix Hospitality Mattress from HostGPO: members.hostgpo.com/users/apply/?via=0755e5• Lucid Mattress: amzn.to/3yK6GwL• Video: The Best Airbnb Bedding For Your Guest • Hosting Handbook: thanksforvisiting.com/handbook• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Join us for a Damage Waiver Crash Course: thanksforvisiting.com/courseStayFi | Go to www.stayfi.com and enter TFV to get 50% off your first three months.Quiz | Take our quiz to reveal your hosting personality style!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Thanks For Visiting
394. Hosting Hotline: How Can I Make Wildlife Warnings Clear Without Scaring Off Guests?

Thanks For Visiting

Play Episode Listen Later Sep 17, 2024 14:06


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Vanessa asks:I have a pet-friendly apartment on 5 acres in rural Florida and added 7 wildlife warnings to my welcome book. Is this too much information, or is it better to warn guests about potential risks?(00:01:42) The Importance of Providing Clear & Concise Safety Information to Guests• Validating the intent of providing warnings and being guest-centric• Safety is always essential when providing information to guests!(00:03:43) Advice for Providing Nature Warnings• Our advice for providing nature warnings for guest pets and children• How you can address this warning in multiple places(00:05:08) Unique & Memorable Ways to Share Important Information with Guests• Memorable ways to inform guests of important warnings• How to inform guests about safety in a fun way• Pet-Friendly Airbnb Listings: Welcoming Dogs to Your Short-Term Rental (Episode 335)(00:06:41) Making Messaging Clear, Positive & Visible• Highlighting nature as a feature of your property in a positive way• The importance of visual warnings in different areas of the property for all guests • Reference the National Park Service for inspiration on messaging (00:08:23) Don't Be Afraid to Ask for Feedback!• How to ask your guests for feedback about this updated messaging• Building rapport with guests and knowing who might be receptive to sharing feedbackThanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!StayFi | Go to www.stayfi.com and enter TFV to get 50% off your first three months.

Thanks For Visiting
393. We Bought Land (Part 4): Why We Stopped Construction & How We're Pivoting Our Strategy

Thanks For Visiting

Play Episode Listen Later Sep 12, 2024 44:35


Curious about what's going on behind our latest investment in the 134 acres of Hocking Hills? We're diving into why we told our construction team to stop, how we're preparing to approach private money lenders, and the fun (and challenges) we're facing with this glamping project. We also discuss how we approached working with someone to create financial models, lessons learned, and our next steps. We can't wait to see how this project unfolds and catch you up again soon!(00:01:08) #STRShareSunday: @thecliffs_hockinghills(00:04:29) Project Update: What's Going on At Our Hocking Hills Investment Property(00:16:24) Growing Pains & Lessons In Team Communication(00:23:16) Progressing The Project Forward with Financial Modeling(00:33:09) The Reality of Balancing Time & Finances & Why You Should Check Your Insurance PolicyResources:• Rich Hollow Retreat Instagram: @richhollowretreat• #STRShareSunday: @thecliffs_hockinghills• Submit your property for our next #STRShareSunday at strshare.com• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Doors to our membership are open: thanksforvisiting.com/businessHosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookSuperhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!

Thanks For Visiting
392. Hosting Hotline: Setting Boundaries with Owners on Guest Privacy & Security Cameras

Thanks For Visiting

Play Episode Listen Later Sep 10, 2024 13:43


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Delilah asks:How do I address concerns with property owners who constantly monitor security cameras and update me on guests' activities, without offending them or jeopardizing our working relationship?(00:01:03) Delilah Asks: How Do I Tell The Property Owners to Stop Checking Security Cameras?(00:02:31) How to Communicate the Importance of Guest Privacy with Owners• How Sarah has communicated with owners about this issue in the past• Explaining why guests deserve privacy and how to set this boundary(00:04:31) Setting Up Proper Channels for Communicating with the Property Owner• Addressing owners texting about property management• Setting processes in place for how the property owners can communicate with you • Why we don't give out our personal cell phone numbers• Channels we use for communication• RingCentral• Grasshopper(00:07:29) Adding A Guest Privacy Clause to Your Contract• Considering how your guests are more like you than you think • Adding a clause in your contract about behavior if the property has a Ring camera Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:StayFi | Go to www.stayfi.com and enter TFV to get 50% off your first three months.Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!

Thanks For Visiting
391. Revenue Management 101: How to Track Growth & Optimize Your Strategy

Thanks For Visiting

Play Episode Listen Later Sep 5, 2024 61:56


Today, we're excited to welcome back a familiar face, Colleen Prochaska, a key player in our property management team, managing everything from guest services to revenue management. In this episode you'll get a peek inside our in-depth quarterly meetings where we review how things are going and where we're headed in our short term rental business.In this episode, we'll be diving into the past three months of key performance indicators, reviews, and team dynamics, as well as forecasting strategies for the next three to six months, sharing key strategies for property management and business growth along the way. We share insights on what we've learned leading virtual teams, how we optimize revenue through data-driven decisions, and adjust strategies for better occupancy. We also discuss our customer service expectations, and how Colleen wonderfully handles guest communication and feedback. Finally, we take a look at how we are preparing for seasonal shifts. If you feel lost or intimidated by the analytics side of your short term rental business, this episode will be your guide to leveraging data to grow your business! (00:01:27) #STRShareSunday: @apex38655(00:03:54) How to Train, Lead & Empower a Virtual Team(00:10:45) Tackling KPI's: Behind The Scenes Of A Revenue Growth Meeting(00:17:19) Midhoff Property Review: Booking Window, Occupancy & Revenue Optimization(00:24:43) Eastview Property Review & Advice for Getting Comfortable with Revenue Management(00:35:43) Tracking Numbers 101 & Our Strategy for Filling Gap Nights(00:39:25) Going Over Reviews! Handling Constructive Criticism & Responding to Guest Feedback(00:47:42) How We're Forecasting for the High Season & Preparing for the Low SeasonResources:• #STRShareSunday: @apex38655• Submit your property for our next #STRShareSunday at strshare.com• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Minoan | Visit MinoanExperience.com and tell them TFV sent you!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookHost Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!

Thanks For Visiting
390. Hosting Hotline: How Do I Transition from Short Term to Midterm Rentals During the Winter Season?

Thanks For Visiting

Play Episode Listen Later Sep 3, 2024 20:40


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Matthew asks:Should I switch to a midterm rental strategy to address our slow winter season and if so, what's the best website for leads? How can I protect my property against potential squatters?(00:01:36) Hosting Hotline Success Story Highlight• Youtube: Parent Child Listing(00:03:10) Matthew Asks: Should I Switch to a Midterm Rental Strategy?(00:03:41) Our Experience with Transitioning from A Short Term to Midterm Rental Strategy• Where we find our leads: Furnished Finder, AirBnB, Zillow, ALE and CRS• Pros and cons of using Furnished Finder• Considerations and questions to consider with a midterm rental• Advice for negotiating pricing in a furnished midterm rental(00:09:06) How to Prepare Your Listing for This Rental Strategy Transition• When to start advertising for the winter season• When to take a listing off the market(00:12:21) How to Navigate the Algorithm To Increase Leads on AirBnB(00:13:30) Protect Your Property Against Squatters: Advice for Midterm Rental Agreements• What to look for to prevent a tenant from becoming a squatter• How to protect yourself in your lease agreement• BRRRR Method 101: Tips for Success in Long-Term Rentals with Jessie LangThanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Furnished Finder: furnishedfinder.com• Youtube: Parent Child Listing• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookStayFi | Go to www.stayfi.com and enter TFV to get 50% off your first three months.Quiz | Take our quiz to reveal your hosting personality style!

Thanks For Visiting
389. What is a Short-Term Rental Chargeback? And How To Avoid Them with Keith Brady

Thanks For Visiting

Play Episode Listen Later Aug 29, 2024 62:15


Today's expert guest is Keith Brady. Owner of Florida Vacation Rental Law, he's Florida's leading authority on vacation rentals. Keith has dedicated his career to the vacation rental industry and offers counsel to governments, businesses, and individuals.Keith's here to give us the cold hard facts about vacation rental chargebacks. The truth is, you're very likely to be at risk! More truths? Chargebacks are a scam. They make us feel powerless. They force us to question the good in the world. They make us mad! But – they can also be avoided. And we even have a few useful steps to take after experiencing a vacation rental chargeback.Keith walks us through several useful steps to take in our messaging which drastically reduce our susceptibility to fraudulent chargebacks before, during, and after a contested reservation takes place. He's an open book in sharing secrets of the trade, detailing his own professional experience, and leaving us with actionable steps to help protect against scammers.Don't leave your business open to be taken advantage of! Preventative care is the name of the game. Huge thanks to Keith for sharing this important information with the Thanks For Visiting audience.(00:01:24) #STRShare: @seascapevillastx(00:03:24) Introducing Keith Brady: Vacation Rental Law Expert(00:11:49) Tried & True Methods to Circumvent STR Credit Card Fraud(00:19:20) How to Avoid Short-Term Rental Chargebacks (00:33:36) Tips to Combat Fraudulent STR Chargebacks(00:40:19) What to Do AFTER Losing/Winning an STR Chargeback CaseResources:• Click here for full show notes• Website: floridavacationrentallaw.com • Email: admin@floridavacationrentallaw.com#STRShareSunday: @seascapevillastx• Submit your property for our next #STRShare at STRShare.com• Video: 7 Creeping .. Airbnb Business Expenses

Thanks For Visiting
388. Hosting Hotline: How Do I Charge Guests for Damage at My Vacation Rental?

Thanks For Visiting

Play Episode Listen Later Aug 27, 2024 15:14


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.John asks:I'm in a ton of Facebook groups, and the most common question I'm seeing is… Should I charge for this or that? It could be a stained towel, a broken plate, a mark on a chair, all the way to wall damage or broken tiles. There are just so many opinions; I'd rather hear from the experts. What's the cost of doing business and what's not? How do you decide? (00:01:40) John Asks About the Cost of Doing Business as an Airbnb Host(00:04:02) Setting an Effective Threshold for STR Guest Damage Claims(00:06:20) Setting Up a Vacation Rental Damage Waiver Program(00:08:03) Pros & Cons to STR Damage Claims: Marketing, Time Investment & CommunicationThanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Click here for full show notes• Check out Relay: lets.bankwithrelay.com/thanks-for-visiting • Check out Superhog: superhog.com/thanks-for-visiting • Video: 10 Must Have Apps for Airbnbs & Short Term Rentals• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!

Thanks For Visiting
387. How to Run a Modern (and Clean!) Hostel with Hawaii's Hostel Guys, Mike and Nate

Thanks For Visiting

Play Episode Listen Later Aug 22, 2024 58:58


Today's expert guests are the owner/operators of Howzit Hostels, a growing brand of hostels based in the Hawaiian Islands. Michael and Nathan discuss their journey beginning with investing in short-term rentals to scaling up to commercial and hospitality properties. They currently own two hostels, one in Maui and the other on the Big Island of Hawaii, with a combined bed count of approximately 140 beds. Within only 3 years of opening, Howzit Hostels won the 2024 award for #1 Small Hostel in North America. Current annual gross revenues from their hostel business are expected to exceed $2.75 million. Their goal is to grow to 400 beds within the Hawaiian Islands and 4,000 beds in North America.Michael and Nathan explain why hostels are not only an excellent investment but a feel-good business that brings people together to share incredible experiences.(00:01:34) STRShare: @the_avian_lakearrowhead(00:02:57) Introducing Mike and Nate of Howzit Hostels(00:16:54) Hostel vs. Short-Term Rental vs. Hotel(00:36:02) What's it Like to Manage a Hostel?(00:47:23) Running the Numbers on Hostel ManagementResources:• Click here for full show notes• Instagram: @howzithostels • Book a Hostel: howzithostels.com • Investment Website: vortexmaui.com • Investment Instgram: @mikeandnate_thehostelguys • Swell Vacation Rentals: swellvacationrentals.com • STRShare: @the_avian_lakearrowhead • Submit your property for our next STRShare at STRShare.com• Video: How to Clean Your Airbnb - A Walkthrough for New Airbnb Hosts • Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Minoan | Visit MinoanExperience.com and tell them TFV sent you!Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Thanks For Visiting
386. Hosting Hotline: What Makes a Firm (and Fair) Vacation Rental Co-Hosting Contract?

Thanks For Visiting

Play Episode Listen Later Aug 20, 2024 15:42


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Suzie asks:I am new to co-hosting and I want my contract to be thorough, but not too nitpicky. What are some items you would add to your co-hosting contract today that you didn't think of when you were first starting out? Repair and maintenance times? Supply purchasing, design fees? Do I charge for my time?(00:01:44) Suzie Asks for Tips on Writing a Good STR Co-Hosting Contract(00:03:00) Importance of a Solid Foundation for STR Co-Host/Owner Relationships(00:05:13) Common Exclusions & Risks in Vacation Rental Co-Hosting Agreements(00:09:11) Decision Making Process: Who, What & How Much?(00:10:11) Setting (High) Standards for Your Co-Hosting Portfolio & Pay Structure Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Click here for full show notes• Link to our mastermind! thanksforvisiting.com/microcast • Video: 3 Things ALL Beginners NEED to know BEFORE Starting an Airbnb Business• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!

Thanks For Visiting
385. Finding Big Success With A Micro Resort: The Secrets To Experiential Hospitality with Isaac French

Thanks For Visiting

Play Episode Listen Later Aug 15, 2024 61:54


Today's expert guest is Isaac French, the visionary creator behind Live Oak Lake, a stunning 7-cabin landscape hotel nestled in the heart of Texas. Having recently sold the venture, Isaac is now channeling his passion and expertise into Experiential Hospitality, a vibrant community and masterclass program for elite hospitality entrepreneurs. In this eye-opening conversation, we learn about how Isaac built his dream property from the ground up — and quickly sold it for a million dollars a key. We hear all about his unique vision, what he learned along the way, the highs and lows of his experience, and what it was like to sell so fast. We also explore the power of creating a magical experience for your guests. Speaking to Isaac was another reminder that people crave experiences above all else — and you can deliver them through intentional design and operational choices. We are definitely going to apply these lessons as we build or own property! (00:01:08) #STRShareSunday: @TheGoodHostCo(00:02:39) Introducing Isaac French, Experiential Hospitality Expert (00:16:01) From Zero To Opening In 10 Months (00:19:41) Creating Magic In Design (00:29:57) Is The Price Right For Your Property? (00:39:38) The Landscape Of Experiential Stays (00:45:49) Pro Tips For Experiential Properties (00:48:32) When The Stars Align To Sell (00:54:40) The Power Of Passion & Vision Resources:• Click here for full show notes• Website: isaacjfrench.com• Website: liveoaklake.com• Instagram: @isaacfrench_• #STRShareSunday: @TheGoodHostCo• Submit your property for our next #STRShareSunday at strshare.com• Video: Good Aesthetics Make More Money • Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Thanks For Visiting
384. Hosting Hotline: How To Choose The Best Property Management Software For Your Business

Thanks For Visiting

Play Episode Listen Later Aug 13, 2024 19:38


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Marie asks:We are wondering if we should get a PMS. We have four properties. They're all on Airbnb, and they're doing well. We're about to bring on a fifth and we're wondering if now is the time, but we are truly overwhelmed with all the options. How do we decide which PMS to use? How did you guys decide, and what is important to look for when you are deciding?(00:01:18) Marie Asks How To Choose a Property Management Software (PMS)(00:02:42) How To Evaluate Customer Support in Property Management Softwares (00:04:44) Choose a PMS That Will Grow With Your Business Goals(00:08:01) Is Investing in a PMS Important for Long-Term STR Success? (00:09:32) Software Options + How Sarah And Annette Chose Their PMS(00:16:12) An Exercise To Help You Start Your Search Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources: • Click here for full show notes • Hostfully: hostfully.com • Lodgify: lodgify.com/thanksforvisiting • Hospitable: hospitable.com • Guesty: guesty.com • Hostaway: hostaway.com • OwnerRez: ownerrez.com • Track: tnsinc.com • Streamline: streamlinevrs.com • FutureStay: futurestay.com • Video: 10 Must Have Apps For Airbnbs & Short-Term Rentals • Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!

Thanks For Visiting
383. Secrets From Managing a $150M Vacation Rental Portfolio in Cape Town, South Africa

Thanks For Visiting

Play Episode Listen Later Aug 8, 2024 66:39


Today's expert guest is Nick Taylor, driver of strategic direction at Nox Cape Town Villas & Apartments in South Africa, and steward of its real estate portfolio worth more than $150M USD.With an educational background in hotel operations, he saw early career success for a top hotel brand in London. After learning how to manage a top-of-class operation, Nick was inspired to bring his talents back to Cape Town, dedicating himself to one specific niche while going all-in on guest satisfaction, tourism potential, and high-end hospitality.In a conversation that affirms many lessons we learned from Louis Andrews in the French Alps, Nick provides another fascinating global perspective on the short-term rental industry; what success looks like for a hosting company, it's partners (property owners), and their guests; and what he sees in the future for all parties involved.We also get a valuable lesson on how he's deployed a circular sales pipeline to nurture rental guests into becoming possible partners/owners. We learn what's different about operating vacation rentals in South Africa (labor costs!) and, of course, compare areas where our worlds overlap (going the extra mile).Nick's full of interesting takes on doing business, providing us an open book on how he's been so successful deploying a hyperlocal strategy in a region he knows like the back of his hand – while revealing where and why that familiarity comes back around to benefit his bottom line.(00:01:23) #STRShareSunday: @CoopsVacationRentals(00:04:03) Should Hosts Provide Linens at Beach House Properties?(00:08:38) Introducing Nick Taylor: STR Host in Cape Town, South Africa(00:20:38) Defining Our Service: Hotel vs. Vacation Home(00:32:22) Working With Compatible STR Owners & Cleaners(00:41:52) Diversifying Revenue Through Real EstateResources:• Click here for full show notes• Website: nox.capetown• Rentals: noxrentals.com• Real Estate: noxproperty.co.za• Hosting: noxmanagement.co.za• #STRShareSunday: @CoopsVacationRentals• Video: 5 Tips to Overcoming Hosting Burnout• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Minoan | Visit MinoanExperience.com and tell them TFV sent you!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookHost Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!

Thanks For Visiting
382. Hosting Hotline: Do the Bedrooms in Your Airbnb Need to Include Dresser Storage?

Thanks For Visiting

Play Episode Listen Later Aug 6, 2024 11:45


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Katie asks:We're about to start our first short-term rental. My question right now is… How important is it to have drawers in the bedrooms? I currently don't have drawers. I don't really want to add them because I like the look and the space that not having them provides. There are big closets in both bedrooms where I have installed luggage racks and shelves. Do you think that having drawers is an absolute must?(00:01:29) Listener Question About Airbnb Garment Storage Options(00:02:51) Sarah's Emotional Closet Storage Experience on HGTV(00:05:54) Do You Need Drawers in Your STR Listing? (Yes)(00:07:48) Creative Ways to Offer Clothing Storage Options in Your Airbnb Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Click here for full show notes• Sarah on HGTV in Gulf Shores • Video: Mastering Linen Management: Essential Tips for Short-Term Rental Hosts • Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookQuiz | Take our quiz to reveal your hosting personality style!

Thanks For Visiting
381. Airbnb Guest Complaints: Why We Should Stop Bashing & Start Serving

Thanks For Visiting

Play Episode Listen Later Aug 1, 2024 40:50


In today's episode, we're getting (painfully) real. We felt the need, after seeing a flood of negativity in online STR spaces, to bring this all back to its foundation – why do we work in hospitality, anyway? What does it mean to truly serve the guest? And, how can we go above and beyond in that mission?As open and honest as ever, we recount some educational examples from our recent, and not so recent, past – including breakdowns in delivery of service, frustrating lapses in communication, a broken couch, missing knives, and so much more.The truth is, guest satisfaction is our top priority. This industry, your business, and ours – is built on that very fact. Sometimes it's helpful to unplug the daily/weekly machine of how and when we do things to reverse engineer our “why” – and rededicate ourselves to the things that really matter.What's in a 5-star review? What is your problem and what isn't? What is the baseline, for the guest and for us? And, how are they different? These important questions, and more, are addressed today. We hope tuning in inspires you to do some soul searching of your own, too, to reignite the flame of hospitality excellence that got you into this work in the first place.(00:01:22) #STRShareSunday: @BeachnBoard(00:03:10) Why Do We Work in Hospitality?(00:06:29) STR & Service-Based Business Stories to Learn From(00:18:07) Tips for Going Above & Beyond for Your Airbnb Guests(00:29:25) Stop the Bashing: STR Guest Satisfaction is #1Resources:• Click here for full show notes• #STRShareSunday: @BeachnBoard • Video: Airbnb Host: No Refund and Gamble Bad Review? • Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Thanks For Visiting
380. Hosting Hotline: Airbnb Damage Claim Best Practices

Thanks For Visiting

Play Episode Listen Later Jul 30, 2024 18:23


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Megan asks:I have a question about how to handle an incident that occurred in one of my units. Some event or incident occurred that caused significant damage. This included wall repairs, couch cleaning, rug cleaning, and replacing some of the unit's supplies and decor. What are the steps that we can take through Airbnb? How do we charge this to the guest? And then, where do you go from there?(00:01:15) Megan Asks About Damage Claims at Her Airbnb Property(00:01:54) How to Effectively Document Damage at Your STR Listing(00:06:38) Research & Review Steps Prior to Making an Airbnb Damage Claim(00:08:14) Tips for Writing a Vacation Rental Damage Claim Invoice (00:09:24) Final Steps to Getting Reimbursed for Damaged Items in Your STR PropertyThanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Click here for full show notes• Vacation Rental Damage Waiver Programs 101 #374 • Video: Damage Claims: Airbnb Hosting Hot Tips! • Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Quiz | Take our quiz to reveal your hosting personality style!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Thanks For Visiting
379. No Cleaners, No Problem? An STR Hosting Master Shares His Secrets

Thanks For Visiting

Play Episode Listen Later Jul 25, 2024 68:46


Today's expert guest is our new friend, Louis Andrews, President and Director of OVO Network, a company specializing in the short-term rental of high-end mountain chalets in authentic destinations, primarily in the French Alps. We met Louis on our castle STR retreat, and knew he'd provide great insight for our listeners.Under his leadership, OVO Network manages 218 properties, focusing on blending technological solutions with dedicated support to maximize rental revenue and enhance guest experiences. We learn all about his innovative lead-generation strategies, his focus on ongoing owner education, and how he – get this – runs his company without cleaners and maintenance. This one is another great example of creative problem solving in our industry, accomplished on a scale that all of us can aspire to and dream of. Hosting in the French Alps? Yes, please; and he does it on his own terms. Louis proves there's more than one way to manage your property, have it fit your lifestyle, and have it fit your way of getting things done.(00:01:23) #STRShareSunday: @magnoliaholidayhouse(00:05:19) Introducing Louis Andrews, European STR Expert(00:13:23) Running the Numbers on French Chalet Airbnb Listings(00:24:17) Managing Vacation Rentals Without Cleaning & Maintenance?(00:39:12) Louis Shares His Predictions for Near & Distant STR FuturesResources:• Click here for full show notes• Website: ovonetwork.com/en/home • Instagram: @ovonetwork.chalets • Linkedin: Louis Andrews• #STRShareSunday: @magnoliaholidayhouse• Video: 5 Cheap ways to wow your guest that no other host is doing• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookSuperhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!

Thanks For Visiting
378. Hosting Hotline: My City Banned Airbnb! What Are My Options?

Thanks For Visiting

Play Episode Listen Later Jul 23, 2024 11:10


Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we'll answer your questions on Airbnb, STRs, real estate, and everything in between.Megan asks:I live in the Dallas, Texas area and I am getting into the Airbnb business. I really wanted to start one in my local area, first, but Dallas recently banned short-term rentals in single-family areas. Right now, I'm limited to condos and apartments. I would love to start my first Airbnb in a condo, but I just wanted to get your input if you've experienced issues like this before. Do you think it's a good idea for me to continue here even after Dallas put this ban in place? Any input would be great for these first-time Airbnb hosts. Thanks. (00:01:19) Megan Asks for Advice Regarding the Dallas, Texas Airbnb Ban(00:02:28) How to Stay Informed of Local Short-Term Rental Regulations(00:04:12) Host Hacking: Sarah & Annette Cover a Few Creative STR Options(00:06:49) Get Involved in the STR Industry Before Purchasing a Property Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.Resources:• Click here for full show notes• Dallas STR Ordinances: Short-Term Rentals• Rent Responsibly: rentresponsibly.org • Video: How to Become an Airbnb Co-Host• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Quiz | Take our quiz to reveal your hosting personality style!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbook

Thanks For Visiting
377. TFV on the Road: Live Networking with STR Professionals in Austin, TX

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Play Episode Listen Later Jul 18, 2024 66:34


Today's special episode comes to you live from the showroom floor of the 3rd Annual IMN Short-Term Rental Forum in Austin. We sit down with a few expert attendees; recap our findings from presenters, sessions, and roundtables; and start to apply new lessons to our own businesses.Denise Poteet, from Safari for the Soul Glamping in Marble Falls, gives us some juicy tips for creating an audience-specific energy at their couples focused glamping property. Michael Chang, from Trustbnb and STR Like The Best, reveals his strategy for arbitrage and the one hot market he's going all-in on. And Jun, from Ohana Stay, gets methodical on staffing and problem solving.What's the one piece of this industry that we all still struggle with?Which tech strategy rises above the rest?And what do other experts see in the near future of this market?All this and more in this informative and inspiring episode on the road. Let us know what you think of the new format via email at hi@thanksforvisiting.com.(00:01:26) #STRShareSunday: @theretreataustin(00:04:37) Check out the custom art and designer furnishings (00:06:21) Live From the 3rd Annual IMN Short-Term Rental Forum(00:16:19) Romantic Hosting Tips from a Chief Glamping Officer(00:25:04) What's the Deal with Vacation Rental Lease Arbitrage? (00:32:17) Problem Solving Masterclass with a Co-Hosting Expert in Hawaii(00:41:29) Day One: Programming Takeaways & Education Recap(00:48:19) Day Two: Programming Takeaways & Education RecapResources:• Click here for full show notes• Event Summary: 3rd Annual IMN Short-Term Rental Forum• #STRShareSunday: @theretreataustin• Video: 5 Cheap ways to wow your guest that no other host is doing• Airbnb Essentials Checklist: hostchecklist.comThanks for Visiting is produced by Crate Media.Mentioned in this episode:Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today!Hosting Handbook | Get everything you need to fast track your way to Superhost at thanksforvisiting.com/handbookHost Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!