Podcasts about misbehaving the making

We make a countless number of decisions every day – but unfortunately, we often choose unwisely. Behavioral economist Richard Thaler has dedicated his life's work to understanding why that is. In 2017, Thaler received the Nobel Memorial Prize in Economic Sciences for his contributions to the field of behavioral economics. His book, “Nudge,” co-authored by Cass R. Sunstein, shows that it's not possible for choices to be presented to us in a neutral way. The book demonstrates how to best nudge us in the right directions, without restricting our freedom of choice. Richard Thaler is a professor of behavioral science and economics at the University of Chicago Booth School of Business. He's a member of the National Academy of Science and the American Academy of Arts and Sciences. He's been published in many prominent journals, and he's also the author of “Misbehaving: The Making of Behavioral Economics.” Originally published in December 2021. Watch this episode at youtube.com/TalksAtGoogle.  

In honour of World Book Day, Colin, Karyn, and Blair share their top finance and investing book recommendations - from timeless classics to modern favourites. Whether you are just getting started or deep into your financial journey, this episode is packed with page-turners that can help you build wealth, understand risk, and avoid common investing mistakes. Tune in and add some smart reads to your list!Here are some of our favourites if you want to add to your list!

You wouldn't think you could win a Nobel Prize for showing that humans tend to make irrational decisions. But that's what Richard Thaler has done. In an interview from 2018, the founder of behavioral economics describes his unlikely route to success; his reputation for being lazy; and his efforts to fix the world — one nudge at a time. SOURCES:Richard Thaler, professor of behavioral science and economics at the University of Chicago. RESOURCES:“Behavioral Economics,” by Richard Thaler (The Past, Present, and Future of Economics: A Celebration of the 125-Year Anniversary of the JPE and of Chicago Economics, December 2017).Misbehaving: The Making of Behavioral Economics, by Richard Thaler (2015).Nudge: Improving Decisions About Health, Wealth, and Happiness, by Richard Thaler and Cass Sunstein (2008). EXTRAS:"Farewell to a Generational Talent," by Freakonomics Radio (2024)."Why Is Richard Thaler Such a ****ing Optimist?" by People I (Mostly) Admire (2021)."All You Need Is Nudge," by Freakonomics Radio (2021).The Big Short, film by Adam McKay (2015).

Chapter 1 Understand the idea behind Misbehaving"Misbehaving: The Making of Behavioral Economics" is a book written by Richard H. Thaler. In this book, Thaler explores the field of behavioral economics, which combines insights from psychology and economics to understand the decision-making process of individuals. Thaler challenges the traditional economic assumption that individuals always act rationally and examines the real-life behaviors that deviate from rationality. He discusses various phenomena such as limited rationality, self-control problems, and social preferences, and explains how these behavioral biases affect economic decisions. Thaler also sheds light on the implications of behavioral economics for policy-making and suggests ways to nudge individuals towards making better choices.Chapter 2 Is Misbehaving Worth the Hype?"Misbehaving: The Making of Behavioral Economics" by Richard Thaler is generally well-regarded and highly recommended by readers interested in the field of behavioral economics. It provides insights into the development of the field and Thaler's research, making it a valuable read for those interested in understanding the influence of human behavior on economic decisions.Chapter 3 Overview of Misbehaving "Misbehaving" by Richard Thaler is a book that explores the field of behavioral economics and challenges the traditional assumptions of classical economics. Thaler, a leading figure in the field, argues that people do not always act rationally or in their best interest, as classical economics assumes, but are often influenced by psychological biases and social contexts.The book begins by discussing the history of economics and the influence of classical economic theories, such as rational choice theory and efficient markets hypothesis. Thaler introduces the concept of "econs" – rational, self-interested individuals – and argues that real humans are not always consistent or rational in their decision-making.Thaler then presents various insights from behavioral economics, using examples from everyday life, to demonstrate how people's behavior often deviates from rationality. He explains concepts such as loss aversion, mental accounting, and the framing effect, which show how people's decisions are influenced by emotions, social norms, and the way choices are presented.The author also delves into the idea of nudges, or small interventions that can help people make better choices without restricting their freedom. He discusses the impact of choice architecture and the importance of understanding human biases in designing policies and interventions that promote better decision-making.Thaler applies concepts from behavioral economics to different areas, including finance, saving for retirement, and healthcare. He highlights the importance of considering people's biases and limitations when designing financial products or public policies, and encourages the use of behavioral insights to improve outcomes in these domains.Overall, "Misbehaving" challenges the assumptions of classical economics and presents a compelling argument for the incorporation of behavioral insights into economic analysis. Thaler's engaging writing style and real-life examples make the book accessible to both academic and general readers, inviting them to question traditional economic theories and consider the implications of human behavior in decision-making.Chapter 4 Misbehaving Writer's Background The book "Misbehaving" is written by Richard H. Thaler, an American economist and professor at the University of Chicago Booth School of...

Learn on your terms. Get the PDF, infographic, full ad-free audiobook and animated version of this summary and a lot more on the top-rated StoryShots app: https://www.getstoryshots.com ⭐️⭐️⭐️⭐️⭐️ Don't forget to subscribe, rate and review the StoryShots podcast now to help us grow and create more amazing content for you! What should our next book be? Comment on Spotify/iTunes or vote it up on the StoryShots app. Interested in sponsorship? Contact support@getstoryshots.com StoryShots Book Summary and Review of Nudge: Improving Decisions About Health, Wealth, and Happiness by Richard H. Thaler and Cass R. Sunstein Life gets busy. Has Nudge been on your reading list? Learn the key insights now. We're scratching the surface here. If you don't already have Richard H. Thaler and Cass R. Sunstein's popular book on economics, psychology, and business, order it here or get the audiobook for free to learn the juicy details. Introduction  Do we make our own choices? Or do external factors influence our decisions at almost every level in life? Nudge explains how human choices result from certain behavioral economic factors. The book explores why people choose the path with the least friction in decision-making. It also details how states and organizations use nudges to influence people's choices. This includes health, wealth, and happiness decisions. In the end, Nudge sheds light on the bias that creeps into the decision-making process. Let Nudge be your guide in understanding how smaller decisions influence your behavior. This book isn't about denying freedom of choice. Rather, it introduces the concept of "libertarian paternalism."  You'll learn about behavioral economics and how to identify, analyze, and control nudges. Discover how the principles in Nudge can improve your life by enhancing your decision-making skills.  About Richard H. Thaler and Cass R. Sunstein Richard H. Thaler is a behavioral science and economics professor at the University of Chicago. Nudge and Misbehaving: The Making of Behavioral Economics are among his bestselling books. He won the Nobel Prize in Economics and is widely praised for his work in behavioral economics. He's also featured in many publications and the blockbuster film, The Big Short. His co-author, Cass R. Sunstein, founded Harvard Law School's Behavioral Economics program. He is also a professor at the University of Chicago and an author of renowned books like How Change Happens. From 2009 to 2012, Sunstein served in the Obama administration. He worked in the Office of Information and Regulatory Affairs as an administrator. Thaler and Sunstein came up with Nudge at the University of Chicago. The idea was to show how states and organizations use nudges to influence people's lives. They also wanted to prove humans need some form of influence to live their best lives. To this end, here's a summary of ten key insights they discussed in the book: StoryShot #1: Humans Think Using Two Cognitive Systems StoryShot #2: There are Six Key Nudges StoryShot #3: People Make Decisions Based on Options Presented to Them StoryShot #4: Humans Need Nudges to Improve Their Financial Life Learn more about your ad choices. Visit megaphone.fm/adchoices

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This will OFFEND both cryptocurrency believers and con artists! Here's what I've learned about how investing in bitcoin, crypto, and the stock market, and how it compares after "investing" in those markets since acquiring a financial education. RECOMMENDED BOOKS & AUDIO ABOUT INVESTING

Listen right away if you've invested in bitcoin or other cryptocurrencies, or if you've been thinking about doing so, to prevent making costly financial blunders. RECOMMENDED: Watch the full video on YouTube to see accompanied visuals: https://aaronhenriques.com/OA034YT   *** RECOMMENDED BOOKS & AUDIO ABOUT INVESTING

Why do we make the decisions we do when it comes to money? In today's episode of Carson Group and PIMCO's Retirement Income Series, behavioral economist Dr. Richard H. Thaler takes listeners on a journey through the psychology of decision-making. Winner of the Nobel Memorial Prize in Economic Sciences, Richard is also co-author of the global bestseller Nudge and Misbehaving: The Making of Behavioral Economics. Fun fact: He was also in the movie The Big Short. You can find show notes and other information at CarsonGroup.com/Framework. Carson Group is committed to advancing financial literacy. Our coaches work with thousands of FPA members. Schedule a consultation to learn how Carson can help you help your clients and grow your business.Investment products contain risk and may lose value. There is no guarantee that an investment product will be successful in achieving its objectives. Investors should consult their investment professional prior to making an investment decision.This podcast is brought to you by Carson Group and PIMCO, who are unaffiliated entities. This material contains the opinions of the speakers and not necessarily of Carson Group or PIMCO and such opinions are subject to change without notice. This podcast may include discussions of investment strategies. These discussions are for illustrative purposes only and may not be appropriate for all investors. The discussions are not based on any particularized financial situation, or need, and are not intended to be, and should not be construed as, a forecast, research, investment advice or a recommendation for any specific PIMCO or other strategy, product or service. Individuals should consult with their own financial advisors to determine the most appropriate allocations for their financial situation, including their investment objectives, time frame, risk tolerance, savings and other investments. Pimco does not provide legal or tax advice.  Further, this seminar is not intended to provide specific legal, tax, or other professional advice. For a comprehensive review of your personal situation, always consult with a tax or legal advisor. The discussion herein is general in nature and is provided for informational purposes only. There is no guarantee as to its accuracy or completeness.  Any tax statements contained herein are not intended or written to be used, and cannot be relied upon or used for the purpose of avoiding penalties imposed by the Internal Revenue Service or state and local tax authorities. Individuals should consult their own legal and tax counsel as to matters discussed herein and before entering into any estate planning, trust, investment, retirement, or insurance arrangement.           

In this episode, Travis discusses the highlights from Misbehaving: The Making of Behavioral Economics, a book written by Nobel Prize winner and author Richard H. Thaler. While we often assume most people are logical and rational with their money, Travis explains how Thaler disproves that theory with a number of examples. Stay in touch with us! www.bestevercre.com YouTube Facebook LinkedIn Instagram Click here to know more about our sponsors:  Cash Flow Portal | Cornell Capital Holdings | PassiveInvesting.com

When confronted with significant decisions, our thoughts frequently stand in the way of rational decision-making. Today's episode of Grow Money Business features John Howe, a finance professor at the University of Missouri. He is an award-winning educator and researcher with expertise in investments, behavioral economics, household finance, corporate finance, and corporate governance. He is also the author of the book The Foolish Corner: Avoiding Mind Traps in Personal Financial Decisions. Throughout this episode, he shares his expertise and wisdom on behavioral economics, focusing specifically on the behavioral biases we all have regarding investing. [03:36] Behavioral Economics – Prof. Howe discusses his background, career, and current activities. [07:23] Kahneman's Nobel Price - Behavioral economics is a field of study that lies at the nexus of economics and psychology. Prof. Howe discusses how the Nobel laureate's teaching of behavioral economics impacts his teachings. [10:53] Diversified Portfolios – Prof. Howe highlights the importance of diversifying one's investments. [15:00] Confirmation Bias – Confirmation bias is a term that refers to our natural predisposition to be receptive to new information that confirms our existing beliefs. Prof. Howe explains how confirmation bias affects the decisions we make on a day to day basis. [20:19] Transitions – Individuals frequently undergo transitions, such as selling a business they have built over the years or acquiring another. Prof. Howe shares his insights on what should be considered during such a transition. [26:43] More on Biases – Prof. Howe explains the reason behind biases by presenting examples from evolutionary psychology. [30:00] Reproducibility – One of the trademarks of the scientific method is the ability to replicate an experiment and obtain the same results. Prof. Howe broadly discusses the reproducibility issue in psychological research. [40:49] Better Decisions - Prof. Howe explains how being well informed on biases can help us making better decisions in the future. [49:31] The Future - Prof. Howe discusses the current research going in the field, as well as the future of behavioral economics. [57:59] Research - Prof. Howe shares the current scientific issues that pique his interest. [01:02:29] Mental Health - Prof. Howe shares his observations concerning the state of mental health in the United States and the way it affects people's financial decisions. [01:06:28] Gamblers – Prof. Howe outlines his view on gambling and how this relates to the human capacity for pattern recognition [01:08:52] Books – Prof. Howe shares several books that are worth reading.   Resources: Connect with Professor John Howe: LinkedIn: linkedin.com/in/john-howe-1013498/ Newsletter: johnhowe.substack.com/welcome   Mentioned in the episode: Your body language may shape who you are | Amy Cuddy: youtube.com/watch?v=Ks-_Mh1QhMc The Foolish Corner: Avoiding Mind Traps in Personal Financial Decisions: amazon.com/Foolish-Corner-Avoiding-Financial-Decisions/dp/099851070X Science Fictions: How Fraud, Bias, Negligence, and Hype Undermine the Search for Truth: amazon.com/Science-Fictions-Negligence-Undermine-Search/dp/1250222699 Rationality: What It Is, Why It Seems Scarce, Why It Matters: amazon.com/Rationality-What-Seems-Scarce-Matters/dp/0525561994 Misbehaving: The Making of Behavioral Economics: amazon.com/Misbehaving-Behavioral-Economics-Richard-Thaler/dp/039335279X Thinking, Fast and Slow: amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555 The Psychology of Money: Timeless lessons on wealth, greed, and happiness: amazon.com/Psychology-Money-Timeless-lessons-happiness/dp/0857197681

Sonya speaks to why consultants should consider avoiding decision fatigue, recognizing colleagues that advocate for you behind the scenes and how one terrifying client turned out to be one of her favorites. She also describes how software implementations never work out the way you expect and how to mitigate that risk. Mentioned on the episode: https://www.goodreads.com/book/show/324750.High_Output_Management (High output management) by Andrew Grove https://www.goodreads.com/en/book/show/26530355 (Misbehaving: The Making of Behavioral Economics) by Richard Thaler https://sonyarhee.com/ (Sonya's website)

Communication tends to always fail, except by accident. And that is not because we wouldn't try hard, but because we fall victims of assuming rational behaviour where in fact the situation is full of affect, emotion and behavioural biases: irrational beliefs or behaviours that can unconsciously influence our decision-making process. We unpack five common situations in product management, and discuss what behavioural biases present in the situations can lead us astray. We then prescribe what software professionals should do to avoid those biases. The speakers are Eva Höglin, Atlassian software and product management expert from Riada, now part of Eficode, and Markus Kanerva, a behavioural consultant and a senior lecturer in Laurea University of Applied Sciences. Related links: -Eficode Academy: https://hubs.li/H0PV_W70 -Set the strategy to drive a successful DevOps transformation: https://hubs.ly/H0PV_ZG0 Speakers: https://twitter.com/MarkusKanerva https://www.linkedin.com/in/markus-kanerva-5529721/ https://www.linkedin.com/in/evahoglin/ Relevant content from Eva: Team Topologies: https://teamtopologies.com/ Act Like A Startup: https://sloanreview.mit.edu/article/act-like-a-startup/ SAFe: https://www.scaledagileframework.com/ DevOps: https://devops.com/category/blogs/leadership-suite/ Relevant content from Markus: A really fun book: Predictably Irrational, Revised and Expanded Edition: The Hidden Forces That Shape Our Decisions: Ariely, Dr. Dan: 9780061353246: Amazon.com: Books. https://www.amazon.com/Predictably-Irrational-Revised-Expanded-Decisions/dp/0061353248 Good introduction plus some management applications: Amazon.com: Judgment in Managerial Decision Making eBook: Bazerman, Max H. : Kindle Store. https://www.amazon.com/Judgment-Managerial-Decision-Making-8th-ebook/dp/B00AOAK26S/ref=sr_1_2?dchild=1&keywords=bazerman&qid=1622192646&s=digital-text&sr=1-2 This will make you a magician: Amazon.com: Pre-Suasion: Channeling Attention for Change (Audible Audio Edition): Robert B. Cialdini, John Bedford Lloyd, Simon & Schuster Audio: Books. https://www.amazon.com/Pre-Suasion-Robert-Cialdini-Ph-D-audiobook/dp/B01JAYK6HI/ref=sr_1_1?dchild=1&keywords=presuasion&qid=1622192218&s=books&sr=1-1 The evolution of behavioral economics explained in an easy way: Amazon.com: Misbehaving: The Making of Behavioral Economics (Audible Audio Edition): L. J. Ganser, Richard H. Thaler, Audible Studios: Audible Audiobooks. https://www.amazon.com/Misbehaving-Richard-Thaler-audiobook/dp/B00VQTALSA/ref=sr_1_1?dchild=1&keywords=misbehaving&qid=1622192309&s=audible&sr=1-1 How to apply on screens: Amazon.com: The Smarter Screen: Surprising Ways to Influence and Improve Online Behavior eBook: Benartzi, Shlomo, Lehrer, Jonah: Kindle Store. https://www.amazon.com/Smarter-Screen-Surprising-Influence-Behavior-ebook/dp/B00P891E4E

In this book, misbehaving refers to the behaviors that contradict the basic assumptions of traditional economics. These are often the research subjects of behavioral economics. Traditional economics assumes that people are rational and that they make decisions that benefit themselves the most. To behavioral economists, however, such assumptions ignore the irrational side of people. This book reviews how behavioral economics has developed throughout the years, and also introduces some important research findings in the field of study.

For e-commerce centric companies like Klaviyo, Black Friday / Cyber Monday is considered a "Super Bowl type event".  How do we get ready for the big day?  Designers Adeniyi Sonoiki, Ally Hangartner, Bram Oosten, and Gui Schmitt chat about the importance of those days to our customers and how the reality of 2020 changed everything this year. We also talk about Klaviyo's culture for BFCM and, as the new year starts, some resolutions we have for 2021.

Веќе некое време тема во која со големо задоволство се задлабочувам е UX, поточно корисничко искуство, уште поточно... бихевиорални промени на однесување. Или ако до крај веќе одиме со кратенкиве тргнуваме од UX преку UI за да ја видиме големата слика или CX ;) И покрај тоа што UX најчесто тесно се поврзува со (графички) дизајн, сметам дека темата е далеку повеќе од тоа, и заслужува да и се дискутираме повторно и повеќе. Ама, од некаде мора да се почне, па затоа во оваа епизода по површината на темата почнавме да гребеме со Јане Наумоски, инаку стар пријател на #комкаст. Разговараме за основите на UX, што е UX а што IU, што е потребно да знаеш и да учиш за да можеш свесно да размислуваш на темава и како да напредуваш. Неколку интересни линкови на темата споделувам најдолу... UX - user experience - корисничко искуство UI - user interface - кориснички интерфејс CX - customer experience - (вкупно) искуство на купувач/клиент?!? Корисни линкови: Marketing and The Science of Behavioral Change – Sean Doyle Radical Empathy And Other Ways To Rethink Your Customer Experience The Psychology of User Decisions Laws of simplicity Misbehaving: The Making of Behavioral Economics _____________ Слушајте ја новата епизода претплатете се или заследете не на некој од следниве аудио стриминг сервиси: iTunes: https://apple.co/31TUeXw Spotify: https://spoti.fi/3oHztZ4 Google Podcasts: https://bit.ly/3kEqkxK Anchor.fm: https://anchor.fm/komkast Се разбира може да се „сабскрајбнете” на YouTube каналот: https://bit.ly/3oGjbQ7

In this episode of Office Call, Lt Col John Forbes interviews Maj Eli Freeman, Senior Professor at the Defense Financial Management & Comptroller School (DFM&CS), Maxwell AFB, Alabama. The two discuss being an academic in the officer corps, the role of DFM&CS in developing financial managers, and a retirement savings project Maj Freemon is leading that could benefit service members and their families across the DoD. Podcast mentions: Defense Financial Management & Comptroller School Shlomo Benartzi: Saving for tomorrow, tomorrow Misbehaving: The Making of Behavioral Economics by Richard Thaler Freedom's Forge: How American Business Produced Victory in World War II by Arthur Herman

"We tend to believe that in the future, we're much, much better." "You can't build a reputation on what you are going to do." Henry Ford Habits2Goals kicks off its sixth season with a powerful Mind Bullet: Your Future Self.  A topic called "behavioral economics" was the catalyst for this mind bullet. In his book The Undoing Project, author Michael Lewis discussed the concept of behavioral economics—the idea that humans are not rational creatures. They're emotional. Sometimes they eat too much, sometimes they drink too much, etc. The concept of behavioral economics cropped up again in an NPR podcast featuring Richard Thaler, who won a Nobel Prize for behavioral economics and is the author of Misbehaving: The Making of Behavioral Economics. Thaler said something that resonated: "We are all better in our future self." Think about it: Our future self is amazing! We say things like, "I'm going to get her flowers next week." "When I get my raise, I'm going to save more money." I'm going to eat better, give more, save more, make better decisions—in the future. It's time to live in the present and be your best self NOW. Create the life you want by being more aware. When you say something like, "I'll start saving money next month," bring it back to NOW immediately: I'll start an automatic savings program NOW. Buying her flowers next week? No, buy her flowers right now. Eat better, drink less, save more—NOW.  Listen in to hear about taking your future self off a pedestal and consciously creating the best version of yourself NOW.  *** New listeners: By texting the word "HABITS" to the mobile phone number "33444" you will instantly receive your "hack"/habit tracker/habit development template, or you can download it here: thehabitfactor.com/templates. Feel free to share the episode and leave a review on iTunes!  ***** Subscribe iTunes here! Subscribe: Android | RSS ***** TOOLS/BOOKS WE RECOMMEND: Grab your FREE copy of As a Man Thinketh (PDF) right here: As a Man Thinketh The 3 C's of SucCcess (Mitch W. Steel) The Psychology of Achievement (Brian Tracy) The Power of Positive Thinking (Normal Vincent Peale) The Magic of Thinking BIG! (David Schwartz) Think & Grow Rich (Napoleon Hill) The Success Principles (Jack Canfield) Getting Things Done! (Allen's Great Book!) TRELLO! **HABIT FACTOR RESOURCES!!** The New HabitXP Planner! (FREE! The Habit Factor's Tracking Template) The Habit Factor® (website: BLOG, tips, tools and other resources) The Habit Factor® Book (Amazon Kindle) The Pressure Paradox® Book (Amazon Kindle) The Habit Factor app (iOS, Android) The Pressure Paradox™ **WEBINARS** Get Unstuck Course  Habit Mastery: (FREE) Learn the process to Master Habit, Enhance Discipline and Strengthen Willpower: The 28 Day Breakthrough!

We don't always do what we're supposed to do. We don't save enough for retirement. We order dessert — even when we're supposed to be dieting. In other words, we misbehave. That's the title of Richard Thaler's most recent book: Misbehaving: The Making of Behavioral Economics. If you've read Thaler's previous book, Nudge, you know he's an economist who studies why people don't really act the way traditional economists say they will. Thaler recently won a Nobel Prize for his contributions to the field of behavioral economics — so we thought we'd celebrate by giving you this encore episode. It's still one of our favorites.

Epigraph For the third year in a row, the Drunk Booksellers drove all over Seattle (and the surrounding regions) for Indie Bookstore Day. We asked booksellers at each of the 21(!!!) stores we visited to tell us what they're recommending in the current political climate. We also collected recommendations from past guests and #SEABookstoreDay Champions! (For an epic TBT, check out our episodes from Seattle Bookstore Day Year One and Year Two.) Chapter 1 In Which Your Fearless Hosts Wake Up Far Too Early, Take a Ferry, Drink an Obscene Amount of Caffeine, and Get Our First Round of Bookseller Recommendations Emma, Eagle Harbor Book Co. American War by Omar El Akkad Madison Duckworth, Liberty Bay Books Illuminae by Amie Kaufman and Jay Kristoff Ron Woods, Edmonds Bookshop The Nix by Nathan Hill Robert Sindelar, Third Place Books Exit West by Mohsin Hamid Annie Carl, The Neverending Bookshop Ready Player One by Ernest Cline Ruth Dickey, Seattle Arts & Lectures The Fire This Time by Jesmyn Ward Chris Jarmick, BookTree Dark Money by Jane Mayer Red Notice by Bill Browder   Laurie & Marni, Island Books Why We March: Signs of Protest and Hope It Can't Happen Here by Sinclair Lewis What We Do Now: Standing Up for Your Values in Trump's America ed. Dennis Johnson The Book of Joy by Dalai Lama and Desmond Tutu Hallelujah Anyway by Anne Lamott     Larry Reid, Fantagraphics Bookstore & Gallery American Presidents by David Levine Amber, Seattle Mystery Bookshop Golden Age mysteries by authors like Agatha Christie and Elizabeth Daly   Chapter 2 In Which Kim and Emma Make it Back to Seattle-Proper and Still Have... a Lot of Bookstores to Visit Tegan Tigani, Queen Anne Book Company Your Heart Is a Muscle the Size of a Fist by Sunil Yapa Georgiana Blomberg, Magnolia's Bookstore Bobcat & Other Stories by Rebecca Lee Lara Hamilton, Book Larder Soup for Syria by Barbara Abdeni Massaad Madison, Secret Garden Books Exit West by Mohsin Hamid (2nd mention!) I Capture the Castle by Dodie Smith Tom Nissley, Phinney Books Ghettoside by Jill Leovy Billie Swift, Open Books: A Poem Emporium Whereas by Layli Long Soldier In the Language of My Captor by Shane McCrae Trophic Cascade by Camille T. Dungy The Boston Review's Poems for Political Disaster If You Can Hear This: Poems in Protest of an American Inauguration by Bryan Borland Resist Much / Obey Little: Inaugural Poems to the Resistance Water & Salt by Lena Khalaf Tuffaha Into Each Room We Enter Without Knowing by Charif Shanahan Sea and Fog by Etel Adnan    Pam Cady, University Bookstore Make Trouble by John Waters Christina, Third Place Books Ravenna Against Equality: Queer Revolution, Not Mere Inclusion ed Ryan Conrad Garrett, Ada's Technical Books No Place to Hide by Glenn Greenwald   Chapter 3 In Which Guests from Episodes Past Return to Give Their Recommendations Pete Mulvihill, Green Apple Books (episode 8) Dear Ijeawele, or a Feminist Manifesto in Fifteen Suggestions by Chimamanda Ngozi Adichie Make Trouble by John Waters (2nd mention) Stranger in the Woods by Michael Finkel White Tears by Hari Kunzru The Dark Dark by Samantha Hunt    Leah Koch, The Ripped Bodice (episode 13) Prime Minister by Ainsley Booth & Sadie Haller A Promise of Fire by Amanda Bouchet   Paul Constant, The Seattle Review of Books (episode 14) Give Us the Ballot: The Modern Struggle for Voting Rights in America by Ari Berman Chapter 4 In Which the Seattle Bookstore Day Champions Tell Us What They're Reading Katie The Origins of Totalitarianism by Hannah Arendt The Fire Next Time by James Baldwin The Queen of the Night by Alexander Chee     Ed The Death and Life of Great American Cities by Jane Jacobs (which totes has a white cover) (also mentioned: The Color of Law: A Forgotten History of How Our Government Segregated America by Richard Rothstein)   Courtney, Three-Year Seattle Bookstore Day Champion(!!!) Borderlands by Gloria Anzaldua The Handmaid's Tale by Margaret Atwood (for the Book Club for Courtneys)   Kristianne, Shelf Awareness The Book of Joan by Lidia Yuknavitch Kendra American Gods by Neil Gaiman Tony Hillerman Thinking Fast and Slow by Daniel Kahneman The Undoing Project by Michael Lewis  (check out Michael Lewis's episode on the Freakonomics podcast) Misbehaving: The Making of Behavioral Economics by Richard H. Thaler Nudge: Improving Decisions about Health, Wealth, and Happiness by Richard H. Thaler and Cass R. Sunstein      Epilogue What are you reading in the current political climate? Let us know at @drunkbookseller. Non-book political media that Emma recommends: The New York Times (support journalism, y'all) What the Fuck Just Happened Today? Wall of Us Flippable Indivisible Guide - A Practical Guide for Resisting the Trump Agenda Kim's listening to: Pod Save America Pod Save the World With Friends Like These Another Round You can find us on: Twitter at @drunkbookseller Litsy at @drunkbooksellers Facebook Instagram Email Newsletter Website Emma tweets @thebibliot and writes bookish things for Book Riot. Kim tweets occasionally from @finaleofseem, but don’t expect too much. Subscribe and rate us on iTunes!   Kim went on a v weird youtube rabbit hole while procrastinating from editing, but had enough self control not to add this track to the end of the episode. You're welcome.  

As we head into a New Year, it’s important to revisit our relationship with money. What I’ll share with you in this episode isn’t personal finance or investment tips, but a series of 7 questions you need to ask yourself to change your relationship with money. Set aside some time to ask each of these, with your spouse or partner if necessary, and consider how your relationship with money could improve as a result of better understanding of each of these areas. To get you started with this important exercise, click here for the comprehensive checklist of all 7 questions and some valuable notes (it’s FREE!). Get my detailed checklist here! Click here to get the checklist Useful links mentioned in this episode –The Seven Stages of Money Maturity: Understanding the Spirit and Value of Money in Your Life by George Kinder –Meaningful Money Podcast –The Financial Wellbeing Podcast –The Number: What Do You Need for the Rest of Your Life, and What Will It Cost? by Lee Eisenberg –The One-Page Financial Plan: A Simple Way To Be Smart About Your Money by Carl Richards –The Financial Wellbeing Book by Chris Budd –Money Life Live Personal finance news update -The top paid executives had earned more by Wednesday this week than typical workers earn in an entire year. Dubbed ‘Fat Cat Wednesday’ in the press, the High Pay Centre think tank said it was an important reminder of the unfair pay gap in the UK. -Levels of household debt have risen to the highest level since the global financial crash of 2008, according to the latest official figures. The Bank of England data has shown personal debt rising by 10.8% in the year to 30th November 2016, rising to £192.2bn. -The government has claimed that thousands of homes for first-time buyers will be built this year. 30 different areas in England are due to receive funding from the £1.2bn “Starter Homes Land Fund” for new property developments on brownfield sites. -More than a million over-45s have fallen victim to email scams, according to Aviva’s latest Real Retirement Report. The report also also highlights that the experience of being targeted via email is 22% more common among this age group than by phone. -MoneySuperMarket’s annual insight into the nation’s financial stress levels shows over 11 million people cite daily money worries as their main cause of stress. Aftershow links –Misbehaving: The Making of Behavioural Economics by Richard H Thaler & my book review –Ego is the Enemy: The Fight to Master Our Greatest Opponent by Ryan Holiday –Cranleigh BIG Awards 2017 Get answers to your personal finance questions Do you have a personal finance or investing question for Martin? Email martin@icfp.co.uk or ask on Twitter @martinbamford. You can call our dedicated podcast voicemail line on 020 8144 2745 with your question or visit www.icradio.co.uk/voicemail to leave an online voice message. Help us spread the word! Thank you for listening to this episode of Informed Choice Radio. Please use the comments section below to share any feedback you have. If you enjoyed this episode, please share it by using the social media buttons on this page. If you enjoy the show, please subscribe in iTunes and write us a review! Reviews really help us stand out from the crowd and reach more listeners.  

Tony Bodoh is a #1 best selling author and he’s the founder and co-founder of 5 companies ranging from Customer Experience Consulting to Small Business Training to Television, he easily navigates the International stage, speaking at both personal growth seminars as well as the Uber Nerdy Technology conferences. Tony writes his business blogs, personal growth essays and children’s stories. While he now coaches executives, he has taught High School for 1 year and in the Business Department of Aquinas College in Nashville, Tennessee for 7 years. As a passion believer in the power and possibility that is contained in each moment of the human experience to alter the course of history; Tony financially supports the building of sustainable villages in Africa and Haiti.  Tony learned at an early age the power of listening and letting people know they have been heard. He started a lawn care business at 11 years old, while his friends had 1 or 2 lawns to cut; Tony kept busy all summer with 16 clients including the local Post Office and Post Master’s lawn. He learned that while quality lawn care mattered, most people just wanted to connect and be acknowledged for who they are. Questions Tell us a little about yourself and your journey As a Customer Service Consultant, what do you think are 3 challenges that people face why their customer experience is not consistent in their business? What are some everyday solutions that you believe that can help improve customer experience on a global level? How do you stay motivated? What is one online resource, website, tool or app you cannot live without in your personal life or business? Do you think that customer experience is linked to a company’s bottom line? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or your people? Where can our listeners find your information? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights Tony started by sharing that he grew up in Central Wisconsin, it was a place where there was not much exposure to the outside world. When he went off to college in Virginia, he began to see the world that he didn’t know existed and it lead him to start asking questions and really looking deeper into what he wanted to do with his life. He then got a Liberal Arts Degree as that was the path he was on. He shortly realizes that he wanted to run multiple businesses and went and got his MBA. He worked several corporate jobs for large companies where he built analytical systems. While on that journey building those systems, he learned things that he could do to look at data and understand behaviour from data. Tony was given the opportunity to take over the customer experience world in the hospitality company he worked for to do surveys and understand what the guests and meeting planners were saying. Tony started a consulting company in 2009, which focuses on customer experience and was able to bring growth to other businesses that he started. It has spread from the customer experience consulting to small business training and consulting and now building businesses in the television industry. Tony stated the challenges people face why their customer experience is not consistent in their businesses is the human connection – the shared experience that an employee has with a customer or a leader has with an employee is what drives the value for the customer. We talked about the customer’s side and that it starts with the leader and employee and the engagement they have with each other and how they are connecting. Also, the ability to listen, often times we are caught up in our own lives and our minds are distracted. The employee may come to work and because of the challenges in their life they get distracted and are not playing at the top of their game. They are not able to connect in the same way. He also mentioned that there is a disconnection if you don’t believe in the products or services you’re offering and you don’t have the confidence to speak boldly about it. If you don’t believe that you can solve a problem that a customer has, that is a huge disconnection as well. If you’re not unreasonable in your commitment to the product and services that you offer and commitment to solve a problem, you are not going to have a consistent experience over time.   On a global level, he believes that people need to experience the product that they are working with, the company that they are working for needs to be willing to invest in their people. Anywhere from 50% to 85% of a customer’s experience is based on the connection they make with the person. Connection is #1 and you have to hire the right people who know how to connect and you have to train them up from there. So you want to keep that skill set growing, keep finding ways for them to connect with challenging people, with people in different scenarios or even if they are having a bad day, how do they build up their emotional ability to connect and to take control. Mindset training is one of the biggest things a company can do.   Tony also stated that as a company, we should be asking what is it that our customers are feeling? What do we want them to feel? If we want them to feel this way, what benefit will move them there and what features create those benefits. Do that and we will end up with an amazing product that people will say, how did you do that? It’s because you started with the end in mind.   Tony shared that he keeps motivated by running multiple businesses; there is a lot of stuff going on, so one of the things he does every morning is visualization and meditation.   “Visualization is geared towards what is it that I am grateful for and what is it I want to achieve today, what are my intentions for the day. And a part of that is to always focus on the abundance around me. Sometimes we get easily caught up with everything, instead just allowing the abundance to flow.”   Tony shared that the one app/tool that he frequently uses is Evernote. He is a huge fan as he is able to put every idea, blogs, emails and anything he can in Evernote. It also enables him to upload video and pictures as well. He uses Evernote because he has a lot of ideas to pull from whilst dealing with his clients.   He mentions that customer experience is not about statistics, we can use it to measure but it is about a particular experience in the moment. As it is only in the moment that we have the power to change our trajectory whether it’s our personal life, as a leader or as a business. We can’t change it in the past, we can’t change it in the future, and we only have this moment.   Tony stated that Customer Experience is the opportunity to turn this world around in so many ways because when people have good experiences just even a smile or a connection with the person behind the counter, if we were all a little more empathetic, it would change the world. When someone experiences an act of kindness or another person sees an act of kindness or someone does an act of kindness all of this leads to a better world.   Tony shares that the book he is on right now that he absolutely loves is “Misbehaving: The Making of Behavioural Economics” by Richard Thaler, he is one of the leading behavioural economists, so it’s that link between psychology and economics. He talks about the many different cases where behaviour of the human person is irrational. He also shares that the book that really affected his life is “The Success Principles: How to Get from Where You Are to Where You Want to Be” by Jack Canfield, he stated that was the first self-improvement book he read right around the time that he was told he was taking over the customer experience for the hotel company. It was his first step into the world of psychology and the understanding of how people think and feel and behave.   Tony shares that he is currently working on a project called Beast Mode Live. He is working with one of the leading mental performance coaches in professional athletics, who has worked with Olympians and they are taking the principles that he has taught for years to professional athletes and bringing it to corporate life and using it with team members in his company. They are now bringing it into the US military on a global scale. They are doing it where it is not funded by the Federal Government or the Politicians but by corporate sponsors so that they can help the military. Tony says, “We are really passionate about it because we have found that 35 - 40% of the military that have completed the service, end up leaving the service and they don’t have a job and many times end up homeless. The sponsorship will help them to touch every member of the military, so that they are at a higher level of performances and when they leave the service they will have control over the money and their emotions and can go out there and do something great because they have done such great service already. Most of them have never had a job outside of the military because they went in right after high school and college and so they don’t understand how their skill sets translate into the corporate life and they want to help them with that. They don’t understand how their skill sets translate into the corporate world. He says this is definitely a passion project and they are putting a ton of effort into it. Tony Bodoh believes that mindset is where everything starts at because that is how he changed his own life.   Tony says listeners can find him at tonybodoh.com and also www.twitter.com/TonyBodoh www.linkedin.com/in/tonybodoh   Tony shares that this is a quote he has been using lately and it’s from his mentor. She shared it with him in a time where he wasn’t seeing the results he wanted to see in a particular area of his life, he sometimes go back to it as he has it is on his desk. “If the thinking and actions you’ve been doing produced what you were in love with, I’d say keep at it but clearly it’s time to wire a new set of thoughts and then grow them through reputation into new and more expansive results.” We would welcome a subscribe, rate and review for the show and also that the listeners can come hang out at Navigating the Customer Experience Community on Facebook. This is a private Facebook group for our listeners and past guests to come over share insights and industry trending topics and discussions on business and customer experience – click here! New Online Course - Mastering Customer Experience and Increasing Your Revenue - 50% off for all who sign up in September.....A Must Have Course for all Business Owners, Entrepreneurs - http://bit.ly/50OFFMCXIR LINKS: www.tonybodoh.com www.twitter.com/TonyBodoh “Misbehaving: The Making of Behavioral Economics” by Richard Thaler   “The Success Principles: How to Get from Where You Are to Where You Want to Be” by Jack Canfield

Today on The Gist, a closer look at the apartheid-era South African and Rhodesian flags worn by the Charleston suspect, Dylann Roof, with vexillologist Ted Kaye. Plus, Richard Thaler offers common-sense ideas found in behavioral economics. He’s the author of Misbehaving: The Making of Behavioral Economics. For the Spiel, an explanation of the Jexclamation point! Join Slate Plus! Members get bonus segments, exclusive member-only podcasts, and more. Sign up for a free trial today at slate.com/gistplus.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Richard Thaler is a world-renowned economist, a professor of behavioral science and economics at the University of Chicago and president of the American Economic Association. He is co-author of the bestseller "Nudge: Improving Decisions About Health, Wealth, and Happiness" and his latest book is "Misbehaving: The Making of Behavioral Economics." Professor Thaler was in the Northwest to speak at Town Hall Seattle, presented by Town Hall and Elliott Bay Book Company, through The Seattle Science Lectures.