Podcasts about frictionless

In this episode of FYI – For Your Innovation, ARK's Director of Research Brett Winton sits down with Brad Feld — co-founder of Foundry, Techstars, and longtime venture capitalist — to unpack his latest thinking on startup communities, mentorship, and how founders can build better networks by giving first. After taking time away from public life to reflect, Brad returns with a new book, Give First: The Power of Mentorship, and a sharpened view on the distinction between transactional ecosystems and community-led innovation. He shares lessons from nearly two decades with Techstars, thoughts on remote vs. in-person work post-COVID, and how mentorship can be redesigned for the next generation of entrepreneurs. The conversation also explores the cultural shifts introduced by AI, the hidden friction in monetizing online engagement, and why Brad believes the best way to shape a network is to invest in others before you know what you'll get in return.Key Points From This Episode:00:00:00 Why Brad Feld “hibernated” from public life and how it changed his perspective00:04:24 From default yes to default no: Reclaiming time and creative energy00:06:28 Navigating remote work: Company culture and post-COVID office dynamics00:09:49 When revenue goes negative: COVID-era crisis stories from Rover and SeatGeek00:12:25 The Give First philosophy — and how it became Techstars' guiding principle00:17:50 Finding mentorship as a founder: What works and what definitely doesn't00:19:15 The power of peer mentorship and showing up without expectations00:23:16 How online culture's transactional mindset erodes community trust00:26:00 Boulder Startup Week and the importance of local founder energy00:30:41 Brad's Random Day tradition: 15-minute meetings, one goal per person00:35:17 Techstars vs. YC: Origins of the mentor-driven accelerator model00:40:27 Building startup communities from scratch: What actually works00:46:05 Founders must lead: Differentiating between startup communities and ecosystems00:49:00 Mentorship at scale: Applying Techstars' playbook to community growth00:54:08 Frictionless networks: Why “Give First” accelerates stronger connections01:00:16 AI's impact on software development, legal workflows, and personal productivity01:04:07 Coding with AI: Brad's firsthand experience building a web app with Cursor

Without customer buy-in, even the most innovative robotics automation products can fall flat. But the approach most manufacturers take with new products is to build them first, then get feedback. In this episode, you'll hear how one company flipped the script and did robotics product development the other way around. Joining this episode is Anthony Leo, President of IPR Robotics, a robotics automation company, to explain how a customer advisory board became invaluable for uncovering exactly what customers need – before they even built the product. You'll also hear Mandy Dwight, Founder of Dwight & Company, a marketing and sales company that works with automation companies to tell and sell their story to customers. While they come from different areas of the sales cycle, both Mandy and Anthony share great insights into how products are transformed from ideas to implemented solutions. We hear about how to avoid customer prevention and friction in the sales cycle, how larger companies can act like startups, and the secrets to selling based on value, not just technical specs. In this episode, find out: We talk about all the important food places and bars in the Boston and Detroit areas our guests come from How Anthony and Mandy first met and decided to start working together Why companies need to fully support those in R&D to drive product innovation How IPR's Sawyer robot brought something new to the market at the time as a two-armed humanoid robot The different strengths that Mandy and Anthony bring to the manufacturing and product innovation space The top lessons they've learned from their previous experiences in the industry that they still use in their roles today Why the most important lesson Mandy learned as a marketing business founder is to listen to customers The importance of telling a company's value story and selling beyond the tech spec sheets Why all stakeholders in the sales cycle need to understand the value story and how that can look different for each one Why Anthony built an advisory board of customers to get feedback and insights before starting development How large companies can use startup style tactics to fast-track product innovation What a “customer prevention team” does to remove friction from the buying process Why you sometimes need to build an ecosystem of partners to reduce friction The secrets to a great product innovation team and why silos in a company should be avoided Mandy explains more about what IPR Robotics does from her perspective as a marketer Enjoying the show? Please leave us a review here. Even one sentence helps. It's feedback from Manufacturing All-Stars like you that keeps us going! Tweetable Quotes: "Instead of burning a bunch of cash trying to go through development, let's go find three to five customers that we think fit in the wheelhouse of the problem we think we found and ask them if they wouldn't mind being involved in the development of the product." – Anthony "A lot of founders tell the technical story... But a customer wants to hear value. How is this automation going to show up in my facility and really be a game changer." – Mandy "People buy from people at the end of the day. Some people are willing to spend more money with people they trust and solve problems... compared to saving 10, 20% and dealing with headaches the whole way through." – AnthonyLinks & mentions:

In this mind-expanding return to the show, manifestation teacher Matt Cooke is back—this time going even deeper into the science and soul of creating your reality. From the observer effect and quantum computers to why your desires may be blocked (hint: it's not what you think), Matt offers a masterclass in energy, identity, and emotional calibration. Matt and I explore the power of visualization, how to manifest for loved ones, and why “wanting” can keep us stuck in lack. He shares how rejection is actually divine redirection, breaks down the neuroscience of blocks and brainwave entrainment, and even explains how Google's quantum chip proves the existence of parallel Earths. Plus: I open up about a deeply personal moment of manifesting for my son. Whether you're a skeptic or a seeker, this episode will rewire how you see reality—and your power within it. Matt is offering 25% off his EVOLVE manifestation course - and let me tell you, this is a true gift. This is the only online course I've ever taken and it is literally a game changer. Plus, it includes Matt's powerful guided meditations that you will return to over and over again. Enter CATTSADLER25 at checkout! Keep your eye out for Matt's upcoming book: Beyond Wanting. It's due out this fall but I'll ping you guys when pre-order is available.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Are companies pursuing frictionless experiences at the expense of truly understanding what problems they're solving?Join hosts Chuck Moxley and Nick Paladino as they talk with Mehdi Rizvi, a digital transformation expert who began his career in operations and supply chain before pivoting to customer experience. Mehdi reveals eye-opening insights about the disconnect between departments in large organizations, where siloed KPIs create fractured customer journeys—like a luxury retailer who successfully drives traffic to their website and store but fails to provide basic product specification sheets when customers are ready to buy a $30,000 item. He challenges the common approach to AI adoption, explaining that most companies haven't even mastered basic analytics or data warehousing but are blindly applying AI without clear use cases. Throughout the conversation, he emphasizes that creating a truly frictionless experience requires meticulous attention to operational details and understanding the end-to-end customer journey.Main Takeaways from this episode:Start with foundations — Before implementing technology solutions, thoroughly map your current processes, understand customer journeys, and identify real problems rather than pursuing shiny objects.Connect the dots — Break down silos by ensuring people, processes, and technology work together across departments, as frictionless experiences cannot be created within isolated teams.Make simplicity intentional — Simple customer experiences like Amazon's two-click returns don't happen by accident; they result from intensive work to map and optimize every touchpoint, especially when things go wrong.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/Mehdi's LinkedIn: https://www.linkedin.com/in/mehdi-rizvi/Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/ Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters: (00:00) Introduction(03:00) From Operations to Customer Experience (06:00) When Frictionless Experiences Conflict with Business KPIs (08:00) Why Foundational Operations Matter More Than Technology (11:00) Why Companies Fail at Creating Frictionless Experiences(14:00) The Problem with Siloed Product Management Teams (17:00) When Customer Journeys Break(20:00) The Right Way to Approach AI Implementation(24:00) What Amazon Gets Right About Customer Experience (28:00) The Hidden Work Behind Simple Customer Experiences (31:00) The Three Keys to Successful Digital Transformation (33:00) Conclusion

As electric vehicle adoption surges—projected to make up over half of all new car sales in the U.S. by 2030—the expectations around where and how we charge are rapidly evolving. Charging stations are no longer just utility hubs; they are becoming lifestyle touchpoints. Today's EV drivers seek more than speed and convenience—they want frictionless technology, elevated amenities, and design that speaks to their personal values. A new report from MG2 Advisory asks: What if EV charging stations embraced “unreasonable hospitality” and became places people actually look forward to visiting?How can EV charging stations evolve from functional infrastructure into brand experiences that surprise, delight, and earn loyalty?In this episode of Retail Refined, host Melissa Gonzalez is joined by Charles Forster, founder of the automotive media brand Automo Speed Crew. Together, they explore what it would mean to embed the principles of hospitality into EV environments—from seamless app experiences to destination-worthy food and community spaces. Drawing from MG2 Advisory's latest consumer research, they break down user personas and reveal how brands can transform charging from a necessity into a memorable interaction.Highlights from the conversation include…Understanding the EV personas: From “Speed Seekers” who prioritize fast and seamless charging, to “Comfort Cruisers” and “Destination Dwellers” who value relaxation and immersive experiences, charging environments must cater to varied expectations.Amenities as differentiators: From elevated restrooms and premium seating to on-site services like tire inflation and detailing, going beyond the basics can drive loyalty.Tech-enabled hospitality: Frictionless mobile apps for reservations, payments, and real-time charger status are key to reducing range anxiety and elevating the user experience.Charles Forster is a seasoned product development leader with over 15 years of experience in UX design, front-end engineering, and digital branding across fintech, SaaS, and media sectors. As Director of Product Development at VersioPay, he oversees the design and development of integrated payment processing platforms and user interfaces. He has also led large-scale enterprise projects, founded the automotive media brand Automo Speed Crew, and consistently applies his expertise in software innovation, startup growth, and user-centered design.

Could well-intentioned KPIs actually be driving counterproductive behavior across your digital and physical channels?Join hosts Chuck Moxley and Nick Paladino as they talk with Kacey Sharrett, a digital retail expert with over 30 years of experience at major brands like GoPro, Barnes & Nobles, and Toys R Us. Kacey brings sharp, behind-the-scenes insights into the realities of omnichannel retail — including a wild story about store associates buying products from competitors just to hit fill-rate KPIs. She unpacks why siloed P&Ls often create more friction than clarity, and how great leadership—not just org charts—sets the tone for truly customer-first strategy.As the conversation shifts to DTC and the future of eCommerce, Kacey offers a candid look at the rise of AI agents and what it means when customers stop visiting websites altogether. Her take? Your website is still your most visited “store”—and digital leaders should treat it that way, layering in exclusives, personalization, and reasons to stay.Three key learnings from this episode:Metrics drive behavior — Be thoughtful about the KPIs you set for your teams, as they'll find ways to meet them even if it means counterproductive actions like buying products from competitors to fulfill online orders.Break down channel conflicts — Instead of fighting over resources, inventory, and pricing between channels, align all teams around converting customers wherever they are, making the entire organization more customer-centric.Test with purpose — Implement robust AB testing programs to gather data-driven insights about what works, allowing you to optimize experiences and take calculated risks that other channels can't match.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/-Kacey's LinkedIn: https://www.linkedin.com/in/kaceysharrett/ Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters:(00:00) Introduction(03:00) Digital Optimization Essentials (06:15) Defining Optimization in E-commerce (08:45) Testing Page Redesigns at GoPro (11:45) Understanding Customer Satisfaction(14:30) Website Experience vs. Traditional Retail (17:15) Using Digital Experience Platforms (18:00) The Increasing Complexity of DTC (20:45) How AI Agents Will Change Online Shopping (22:15) Bridging Online and Offline Experiences (24:45) When Fill Rate Metrics Go Wrong (26:30) Website as the Most Visited Store(28:45) Leadership vs. Organizational Structure (31:00) Conclusion

Is the traditional approach to innovation actually creating more friction than breakthrough ideas?Join hosts Chuck Moxley and Nick Paladino as they talk with Leslie Grandy, a digital innovation expert with experience at Amazon, Best Buy, and T-Mobile. Leslie shares why innovation labs often fail, creating two classes of employees and alienating those outside the "creative zone." Drawing from her soon-to-be-released book "Creative Velocity," she explains how viewing failure as a learning opportunity rather than a setback is essential for fostering creativity across organizations.Leslie reveals how an innovation lab's picture frame project at T-Mobile could have sold 10 times more units if operational teams had been brought into the creative process earlier. She explores how lawyers and finance people can be some of the most creative problem solvers when given the right framework and why the biggest myth in business is that creativity is limited to certain roles or departments.Main Takeaways from this episode:Democratize innovation — Innovation labs often create artificial divisions between "creative" and "operational" employees, when creativity should be cultivated across the entire organization.Reframe failure as learning — Successful creative thinkers see failure not as a loss but as a necessary ingredient for innovation and an opportunity to discover what doesn't work.Use generative AI as a creative partner — AI can help explore unconventional combinations and solutions when used with structured creative frameworks, expanding your thinking beyond established patterns.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/-Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Leslie's LinkedIn: https://www.linkedin.com/in/leslie-grandy/Leslie's Website: https://www.creative-velocity.com/Chapters:(00:00) Introduction(02:45) The Problem with Innovation Labs(06:00) Creating Two Classes of Employees(08:45) Engineers as Creative Problem Solvers(11:30) The T-Mobile Picture Frame Case Study(14:45) Hackathons and Idea Prevention(17:15) Reframing Negativity as Problem Solving(20:30) Curbside Pickup and Digital Transformation(25:30) Generative AI as a Creative Partner(30:15) Creative Velocity Book Insights(34:30) AI and Human Creativity Working Together(37:30) The Myth That Creativity Belongs to Certain Roles

Welcome to another episode of Expert To Authority Show, brought to you by http://gtex.org.uk/, I am your host, Simone Vincenzi, The Experts Strategist, and this is the podcast for experts who want to become the ultimate authority in their niche while making an impact in the world.We have created the Webinar Conversion Kit where you will get access to:The High-Converting Webinar FrameworkBONUS #1: High-Converting Webinar Slide TemplateBONUS #2: Pitch and Follow Up TemplatesBONUS #3: High Converting Webinars Case StudiesBONUS #4: Our Trello Webinar ChecklistAll of this for only £29.99 for a limited period of time.Click here to download.https://webinarconversionkit.com/Today I have the pleasure to interview Wes BushWes Bush is the founder and CEO of ProductLed. He is the bestselling author of Product-Led Growth: How To Build a Product That Sells Itself and is one of the most sought-after product experts in the world. After working for some of the world's fastest-growing companies, he now partners with SaaS founders around the globe on how to turn their products into powerful growth engines.In this episode, we talk aboutDiscover how to become the go-to solution your customers can't stop recommending.Learn the secrets behind creating high-revenue teams without bloating your headcount.Find out how to achieve scalable growth with a self-serve customer approach.Connect with Wes BushWebsite:  https://productled.com/To become a GTeX Member, Apply here:https://gtex.events/call -------To receive daily support in your coaching and speaking business, join our private Facebook Group EXPLODE YOUR EXPERT BIZ https://www.facebook.com/groups/explodeyourexpertbiz/-------Take a full business assessment for free to have absolute clarity on your business with the EXPERT BIZ CHECKLIST.http://bit.ly/expert-biz-checklist-podcast------Also, make sure you subscribe to the podcast so you don't miss any other episode.  If you want to reach out to me with your questions, you can email me at Simone@gtex.org.uk that comes right to my inbox.

Electricians get paid quicker, and pass the card fees. Are you making it too hard for clients to pay you? In this episode, I break down how to remove payment friction using tools like ServiceM8 Pay, PayID, and card options.- Servicem8 Sign Up Offer- Servicem8 Pay Setup1. Stop chasing leads, let them chase you HERE 2. Follow on Instagram - HERE3. Join my FREE Skool community HERE

Podcast with Steve Forcum, Chief Evangelist, SIPPIO At Channel Partners 2025, Doug Green, publisher of Technology Reseller News, sat down with Steve Forcum, Chief Evangelist at SIPPIO, to discuss how the company is helping partners tap into new growth by simplifying and accelerating calling services within Microsoft Teams, Zoom, and soon Cisco Webex. “We make it fast, easy, and flexible for partners to offer calling, messaging, fax, and more to customers already using the platforms they love,” said Forcum. “We're not competing with Microsoft or Zoom—we're the cheese on their hamburger.” SIPPIO is a 100% channel-only voice enablement platform. Built natively on Microsoft Azure, the company supports both enterprise-scale deployments and small business use cases with equal efficiency. Forcum emphasized that this scale-down capability enables partners to profitably serve customers with as few as one user, while maintaining high margins and a simplified service model. Turning a Saturated Market into New Opportunity Forcum challenged the prevailing industry assumption that the UCaaS market has gone cold: “It's not that the market is saturated. It's that the opportunity has shifted. Instead of trying to replace what a customer already uses, help them make it better.” SIPPIO's platform lets partners add functionality to Microsoft Teams or Zoom—such as voice, SMS, fax, and contact center integrations—without requiring disruptive infrastructure overhauls. This “additive” model not only shortens the sales cycle, it opens up entirely new revenue channels inside existing customer relationships. Fast, Automated, Profitable One of the differentiators SIPPIO brings to partners is a user experience designed for speed and simplicity. “You can spin up a trial or provision new numbers in minutes. It's faster than signing up for Netflix,” said Forcum. The platform features a modern shopping experience, full automation for service activation, and a new suite of calling plans (Connect Basic, Connect, and Connect Pro) designed to increase partner profitability and customer value. Marketing, MDF & More In addition to product innovation, SIPPIO offers deep go-to-market support, including: Pre-built demand generation kits Verticalized marketing assets Co-branded content and campaign support A new MDF program to fund partner-led pipeline creation “We're not just a product and margin company,” said Forcum. “We co-invest with partners to grow their business.” Serving Carriers and Global Providers SIPPIO's composable architecture also appeals to service providers and carriers, offering modular automation layers that sit atop existing SBC infrastructure from vendors like AudioCodes, Oracle, and Ribbon. The result: a faster path to scaling Operator Connect or similar programs—without costly rip-and-replace strategies. To learn more, visit sippio.io

Time might be Fossil's business, but creating seamless experiences across 65 global markets is their superpower.Join hosts Chuck Moxley and Nick Paladino as they talk with Chayse Joubert, Former Senior Director of Digital Transformation at Fossil Group. Drawing from his experience launching 65 localized websites in a single year and leading digital innovation for iconic brands like McCormick & Company, Whole Foods, and grocery retailer H-E-B., Chayse shares invaluable insights on creating true omnichannel experiences, building digital shelf excellence, and using AI as a tool rather than a replacement for human expertise.Key Takeaways from this episode:Your customers don't think in channels – they want seamless experiences wherever they engage with your brand.Global expansion demands more than logistics, it includes navigating country-specific regulations, accounting rules, and cultural nuances.Treat AI as another tool in your toolkit and not as a job replacement.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter below!https://www.thefrictionlessexperience.com/frictionless -Fossil Group's Website: https://www.fossilgroup.com/Chayse's LinkedIn: https://www.linkedin.com/in/chayse-joubert-20530151/Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/ Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters:(00:00) Introduction(00:42) Football Discussion(05:50) Chayse's Role at Fossil Group(09:00) Strategic Growth Planning Process(11:00) Watch Talk(16:00) Customer-Focused Philosophy(19:30) Digital Innovation and Omnichannel Strategy(21:10) Digital Shelf Excellence(26:00) Social Media as a Sales Channel(28:00) Global Website Expansion Challenges(32:20) H-E-B Experience and Project Management(36:30) Digital Myths: Omnichannel vs Channel Split(37:40) AI as a Tool, Not a Replacement(43:00) Conclusion

Rajesh Pai Fondekar, Group VP & Head of Product Management, Digital Financial Solutions, Comviva TechnologiesConsumers want fast and seamless payments but with frictionless payments comes the potential for increased risk of fraud. Rajesh Pai Fondekar, Group VP & Head of Product Management, Digital Financial Solutions, at Comviva Technologies, speaks to Robin Amlôt of IBS Intelligence about the evolution of payments and the innovations that aim to ensure both security and convenience in payments now and for the future.

How do we bring the next billion users into Web3?So many crypto projects have promised mass adoption, but most new users don't stick around. What if we could change that?In this episode of Web3 with Sam Kamani, I sit down with Jack from TON Society to discuss: ✅ Why Telegram's ecosystem is key to onboarding millions✅ How TON Society is using gamification to build sticky communities ✅ The success of TON-based viral mini-apps & games ✅ What most crypto projects get wrong about user retention ✅ How to make Web3 invisible—so mass adoption can happenTON's ecosystem is growing fast—this episode will give you insights into why!Key Timestamps[00:00:00] Introduction: Sam introduces Jack from TON Society and the discussion on crypto onboarding, gamification & community-building.[00:01:00] What is TON Society?A community-driven movement focused on developers & creatorsWhy TON leans into Telegram's activist cultureTON's mission: Frictionless transactions & global accessibility[00:03:00] Jack's Journey into TON SocietyTON Society started as grassroots events but grew to a global movementRunning 182+ events worldwide, onboarding thousands of developersWhy community-driven growth is TON's core strategy[00:05:00] TON's Expansion in the US & AsiaUS expansion plans with a friendlier crypto regulatory landscapeWhy Asia's developer ecosystem is perfect for TON's super app modelHow WeChat, Grab & Kakao prepared Asia for Telegram's mini-apps[00:07:00] Why Telegram's Distribution Model is a Game-ChangerTON leverages Telegram's unique viral mechanicsWhy TON mini-apps scale faster than traditional Web3 dAppsNo algorithmic censorship—every user sees content directly[00:10:00] The Virality of TON Mini-AppsHow Notcoin reached 35M users in 3 monthsHamster Kombat: 300M+ users in six monthsWhy Telegram's viral sharing beats traditional social media algorithms[00:12:00] The Problem With Incentivized GrowthTON's rapid growth attracted new users—but they didn't stickHow airdrops & tap-to-earn lead to high churn ratesThe key to sustainable adoption: strong post-airdrop utility[00:14:00] TON's Sustainable Growth ModelHow Bloom's DEX & MemePad strategy retains usersWhy tokens need real-world utility to avoid mass exitsWhat Web3 projects must learn from failed incentive programs[00:16:00] Gamifying Web3 Adoption: Open League & Hackers LeagueHow TON Society's competitions bring in high-quality developersHackathons fueling TON's developer ecosystemWhy Web3 needs better onboarding experiences for builders[00:18:00] TON's Big Bet: Skill-Based Gaming & Crypto AdoptionSkill-based competitions vs. Meme coins—why retention is 6x higherHow TON's gaming tournaments could drive real Web3 engagementThe missing piece: fun, sustainable, & rewarding games[00:22:00] Why Crypto Needs to Be Invisible for Mass AdoptionThe biggest misconception in Web3: people don't care about profitConvenience > Decentralization (for the average user)Why Web3 should work in the background, like any other tech[00:27:00] TON's Next Phase: Onboarding Household IPBringing major gaming IPs into TON's mini-app ecosystemHow TON is targeting mainstream entertainment brandsWhy traditional US-based IP might not be the future of gaming[00:30:00] Final Thoughts & Call to ActionTON Society is running more hackathons & looking for great buildersInvestors & projects looking to get involved in TON's ecosystemHow to connect with TON Society & start buildingConnecthttps://society.ton.org/https://www.linkedin.com/company/ton-society/https://www.linkedin.com/in/jacbooth/https://x.com/ton_societyhttps://x.com/jbfxdotmeDisclaimerNothing mentioned in this podcast is investment advice and please do your own research. Finally, it would mean a lot if you can leave a review of this podcast on Apple Podcasts or Spotify and share this podcast with a friend.Be a guest on the podcast or contact us - https://www.web3pod.xyz/

What if creating frictionless digital experiences isn't just about making things easier, but finding the perfect balance between ease and profitability?Join hosts Chuck Moxley and Nick Paladino as they talk with Adam Candela, former Director of Digital Retail and Digital Marketing at Dunkin' Brands. With over 25 years of digital experience including roles at BJ's Wholesale Club and Staples, Adam shares insights on balancing frictionless experiences with business objectives, building effective digital teams, and avoiding the pitfalls of over-automation.Lessons from this episode:1. Balance customer convenience with profitability by maintaining strategic friction points that create opportunities for additional value and sales.2. Encourage innovation within teams by practicing humility as a leader and creating safe spaces for all team members to contribute ideas.3. When implementing digital initiatives, focus first on solving the right problem rather than rushing to quick solutions that might miss the mark with customers.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless—Adam's LinkedIn: https://www.linkedin.com/in/adamcandela/Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters:(00:00) Introduction(02:15) Defining Frictionless Digital Experiences(04:45) Challenges of Order-Ahead Technology(07:15) Balancing Convenience with Business Needs(08:45) Location-Based Notifications and Personalization(12:15) Social Engineering in Digital Design(15:45) When Frictionless Hurts Profitability(21:15) Balancing Automation and Personalization(27:00) Internal Friction and Team Dynamics(32:00) Avoiding the "Hippo" Effect in Meetings(35:00) Common Misconceptions About Digital Experiences(38:30) Conclusion

Send us a textOn this episode of Give an Ovation, Johnathan Chen, CEO and Co-Founder of 5&5, joins Zack Oates to discuss how restaurants can optimize their technology stack to improve operations and guest experience. With years of experience in restaurant tech and digital services, Johnathan shares insights on streamlining systems, avoiding tech overload, and ensuring that technology serves the guest—not complicates their journey.Zack and Johnathan discuss:The biggest tech challenges restaurants face todayHow to reduce friction in the ordering processWhy simplicity is the key to a great guest experienceThe impact of too many disconnected tools in restaurant operationsHow top brands are using technology the right wayFollow Johnathan Chan & 5&5:Website: https://5and5.com/LinkedIn: Johnathan ChenThanks, Johnathan!

What if launching e-commerce for an established retail brand isn't just about going digital, but about fundamentally transforming your business culture?Join hosts Chuck Moxley and Nick Paladino as they talk with Nora Arzoumanian, Former E-commerce and Digital Marketing Director at Specialized Bicycle Components. Drawing from her experience launching Specialized's Canadian e-commerce platform during post-pandemic inventory challenges, Nora shares invaluable insights on building an online presence while balancing brick-and-mortar relationships, managing inventory allocation, and evolving influencer marketing strategies.In This Episode:When launching e-commerce in an established retail business, focus on long-term commitment and educate internal stakeholders with data to overcome resistance to change.Start influencer marketing with quality over quantity - work with fewer, highly engaged partners who truly understand your brand rather than casting a wide net.For luxury brands, maintain brand value by focusing on your core market rather than trying to serve every price point and customer segment.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless -Specialized Bicycle Components Website: https://www.specialized.com Nora's LinkedIn: https://www.linkedin.com/in/noraarzoumanian/ Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/ Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters:(00:00) Introduction(01:10) Launching E-commerce Post-Pandemic (04:50) Canadian E-commerce Challenges(08:25) First Steps in Building E-commerce(10:50) Bike Purchase Process(12:55) Canadian Market Localization(14:35) Managing Inventory Challenges(17:05) Omnichannel Experience Development(21:55) Understanding Customer Education(24:05) Brand Strategy and Market Focus(27:35) Influencer Marketing Evolution(33:30) Internal Friction in Digital Transformation(37:12) Episode Recap

In this episode, Andrea discusses her long and very successful career in technology and the changes and major shifts in the business environment, that have occurred over the past 30 years that she has been at the helm of Rand Technologies.

Why should companies focus on their uniqueness and meeting customer needs instead of competing directly with industry giants? Philippe Bouissou, a renowned business strategist and founder of Blue Dots Partners, has dedicated his career to understanding the factors that drive business growth. With extensive experience in entrepreneurship, CEO roles, and venture capitalism, Bouissou has significantly shaped the business landscape through his consulting projects and investments. He believes that alignment is crucial for creating and sustaining business value, emphasizing that businesses must focus on growth to remain competitive, particularly by attracting top talent and meeting customer needs. Bouissou's approach, rooted in a strong analytical foundation, advocates for understanding customer pain points and uniquely positioning businesses in the market to create value and foster enduring success. Key Takeaways: → Aligning a business with its target market is crucial for growth and value creation. → Understanding customer pain points and aligning them with business claims is essential for success. → Frictionless transactions enhance customer experience and drive brand preference. → Businesses should focus on being unique and meeting customer needs instead of competing directly with giants. → Setting proper expectations for customers is crucial for satisfaction and retention   More from Philippe Bouissou Dr. Philippe Bouissou is a distinguished Silicon Valley veteran with over three decades of experience as a best-selling author, TEDx speaker, growth expert, venture capitalist, CEO, and entrepreneur. As the CEO of Blue Dots Partners, LLC, a Palo Alto-based management consulting firm, he employs a universal, data-driven, and prescriptive methodology to accelerate business growth. Dr. Bouissou's career began with the founding of G2i, Inc., a Unix software company that was successfully acquired. He then served as Senior Vice President at Matra Hachette Multimedia, Inc., overseeing business development for electronic publishing within the $12 billion high-tech and diversified media conglomerate. At Apple, Dr. Bouissou founded and led the company's eCommerce business, scaling its revenue from zero to $350 million under Steve Jobs' leadership—a figure that surpassed $75 billion in 2023. Drawing inspiration from his tenure at Apple, he transitioned into venture capital, investing $43 million with double-digit cash-on-cash returns. Dr. Bouissou has served on 25 Boards of Directors, including three current positions, and has led over 210 management consulting projects. He is an alumnus of the prestigious École Normale Supérieure in Paris, holding a BS in Mathematics, an MS in Physics, and a Ph.D. in nonlinear physics with a focus on chaos theory. Website: https://bluedotspartners.com/author/admin/ LinkedIn: https://www.linkedin.com/in/phbouissou/ Instagram: https://www.instagram.com/phbouissou/   If you are an experienced CEO looking to grow your company, visit https://www.TheCEOProject.com   You can also reach Jim by email: Jim@TheCEOProject.com   LinkedIn: @theceoproject Instagram: @the_ceoproject Twitter/X: @the_CEO_Project Facebook:  @IncCEOproject

Ever wondered how the most successful companies develop marketing strategies that stand the test of time? In this episode of "Seek Go Create - The Leadership Journey," join host Tim Winders as he delves into the mind of Ryan Chute, an expert from Wizard of Ads, who reveals the secrets behind aligning business vision with principled marketing to build lasting customer relationships. From the strategic importance of understanding your “why” to leveraging both traditional and modern marketing tactics, this conversation is packed with insights that will elevate any business. Tune in to discover how your business can achieve sustainable growth and stand out in a competitive market!"Transforming from transactional sales to inspiring business relationships is key to long-term growth." - Ryan Chute Access all show and episode resources HEREAbout Our Guest:Ryan Chute is a renowned strategic marketing expert and partner at Wizard of Ads, where he excels in transforming small businesses into major brands by eliminating growth obstacles. With a wealth of experience in high-ticket sales and the home services sector, Ryan is celebrated for his ability to blend customer relationship building with effective sales activation. He has a deep understanding of aligning marketing strategies with a company's long-term vision, purpose, and values. Ryan's innovative approach and principled leadership mark him as a pivotal figure in the field of marketing and business transformation. He is also the author of the forthcoming book "Frictionless," which delves into improving business culture and profitability. Reasons to Listen: Strategic Insight: Discover why understanding long-term vision and core values are crucial for creating impactful, sustainable marketing campaigns.Empathy and Education: Learn how Ryan Chute uses empathy to transform short-term tactical requests into strategic, value-driven marketing plans.Human Psychology in Marketing: Explore the timeless principles of human behavior that drive effective marketing and customer trust, and see how modern tools like AI fit into this landscape.Episode Resources & Action Steps:Resources Mentioned:Websites: wizardofads.com, wizardofads.services, ryanschute.comBooks: Roy H. Williams' "Wizard of Ads" Trilogy, Ryan Chute's upcoming book: "Frictionless"Action Steps:Develop a Strategic Vision: Reflect on your company's long-term vision (3 to 10-year plans) and personal mission. Use this understanding to inform and shape your marketing strategy, ensuring that all creative solutions contribute to your overall business goals.Focus on Core Values: Identify and articulate your company's core beliefs, values, and priorities. Align these values with your marketing strategies to resonate more deeply with your customers.Balance Tactics with Strategy: Instead of focusing solely on tactical marketing activities like running ads, take a step back to develop a comprehensive strategic plan. Ensure that your tactics are part of a larger, sustainable marketing strategy focused on long-term growth and brand building.Resources for Leaders from Tim Winders & SGC:

In this episode, Cameron is joined by Ben Hahr, aesthetics industry expert, and they discuss product launches, inventory management, and the importance of understanding patient preferences. The conversation delves into the challenges practice owners face when navigating the market, the role of discounts, and strategies for optimizing inventory purchases to ensure practice success.Cameron and Ben talk about the importance of understanding the demand funnel for practice owners, particularly in the context of making informed purchasing decisions. They explore how to maximize savings through effective marketing strategies, the significance of cost per lead and patient acquisition, and the need for practices to analyze their inventory management. They also emphasize the importance of data-driven decision-making and understanding patient lifetime value to enhance practice growth.Listen In!Thank you for listening to this episode of Medical Millionaire!Takeaways:The aesthetic industry is evolving with new products and strategies.Frictionless experiences for doctors are crucial for product success.Inventory management is a significant pain point for practice owners.Patient preferences play a vital role in product selection.Discounts can sometimes commoditize products rather than enhance value.Understanding the market and patient demographics is essential for growth.Practices should focus on outcomes rather than just sales.Building trust with patients is key to successful product use.Practices need to evaluate new products carefully before implementation.Effective inventory management can lead to better financial outcomes. Understanding your demand funnel is essential for practice growth.Calculating cost per lead helps in making informed marketing decisions.Investing in marketing can significantly increase patient acquisition.Practices should analyze their inventory to avoid overextending themselves.Coupons can be misleading; true savings come from understanding your metrics.Patient lifetime value is crucial for long-term success.Effective marketing strategies can lead to increased revenue.Practices should leverage net terms to improve cash flow.Engaging with patients through events can enhance demand.Data-driven decisions lead to better financial outcomes.Unlock the Secrets to Success in Medical Aesthetics & Wellness with "Medical Millionaire"Welcome to "Medical Millionaire," the essential podcast for owners and entrepreneurs inMedspas, Plastic Surgery, Dermatology, Cosmetic Dental, and Elective Wellness Practices! Dive deep into marketing strategies, scaling your medical practice, attracting high-end clients, and staying ahead with the latest industry trends. Our episodes are packed with insights from industry leaders to boost revenue, enhance patient satisfaction, and master marketing techniques.Our Host, Cameron Hemphill, has been in Aesthetics for over 10 years and has supported over 1,000 Practices, including 2,300 providers. He has worked with some of the industry's most well-recognized brands, practice owners, and key opinion leaders.Tune in every week to transform your practice into a thriving, profitable venture with expert guidance on the following categories...-Marketing-CRM-Patient Bookings-Industry Trends Backed By Data-EMR's-Finance-Sales-Mindset-Workflow Automation-Technology-Tech Stack-Patient RetentionLearn how to take your Medical Aesthetics Practice from the following stages....-Startup-Growth-Optimize-Exit Inquire Here:http://get.growth99.com/mm/

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #38, Anna Nadeina talks with Fynn, Co-founder & CEO of Schematic, a solution that allows businesses to quickly integrate pricing and packaging into their application with a few lines of code. ----------Episode's Chapters-------------- 00:00 Introduction to SaaS and Pricing Strategies 07:21 The Inception of Schematic and Its Purpose 14:54 Target Audience and Sales Strategy 18:38 Pricing Strategies and Market Fit 26:54 Lessons from Previous Ventures and Future Outlook Fynn - https://www.linkedin.com/in/fynn-glover-b0410015/ Schematic - https://schematichq.com/ Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

Support the show by joining our patreon: https://www.patreon.com/NeuroticNews

In this installment of the Frictionless Medicine mini-series, host Geeta Patel interviews Dr. Nels Carroll, a board-certified cardiothoracic surgeon at Los Robles Health System. Dr. Carroll discusses his journey from educator to pioneer in robotic thoracic surgery, the role of marketing in engaging doctors, and how he uses technology, data, and collaboration to provide patient-first healthcare. He shares insights on bridging educational skills with medical practice, handling patient concerns regarding advanced surgical procedures, and his groundbreaking work in Southern California, including the first-ever robotic chest wall reconstruction and single anesthetic robotic lung cancer resection in Ventura County. The episode provides a deep dive into the evolving landscape of robotic surgery and the future of med-tech and AI in the medical field.00:00 Introduction to Frictionless Medicine00:13 Meet Dr. Nels Carroll01:31 Dr. Carroll's Journey into Medicine02:43 The Role of Education in Medicine04:11 Patient Concerns and Communication06:22 Adoption of Advanced Surgical Techniques07:33 Marketing and Communication in Medicine10:25 Innovative Surgical Milestones19:58 Future of Med Tech and AI25:15 Conclusion and Final ThoughtsFrictionless Medicine is a production from /prompt, the leading earned first creative marketing and communications agency. Grounded in the present, yet attuned to the future. Produced and distributed by Simpler Media Productions.

For today's episode, Lawfare Senior Editor Scott R. Anderson sat down with Ashley Deeks, a professor at the University of Virginia School of Law, and Kristen Eichensehr, also a professor at the University of Virginia School of Law, but currently a visiting professor at Harvard Law School, to discuss their forthcoming law review article, “Frictionless Government and Foreign Relations,” which focuses on the dangers that can arise in moments where there appears to be broad consensus on a particular set of policies.They discussed what constitutes frictionless government, where it might exist on the present policy terrain, the risks such circumstances can entail, and strategies policymakers can embrace for managing them.To receive ad-free podcasts, become a Lawfare Material Supporter at www.patreon.com/lawfare. You can also support Lawfare by making a one-time donation at https://givebutter.com/lawfare-institute.Support this show http://supporter.acast.com/lawfare. Hosted on Acast. See acast.com/privacy for more information.

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!   David Rosenberg is the Executive Vice President, Growth and Experience, for SSA Ventures. SSA Ventures, a division of SSA Group, focuses on enhancing visitor experiences, integrating sustainability practices, and leveraging innovative technology to elevate attractions globally. SSA Group has over 90 partnerships with cultural attractions, zoos, aquariums, and theme parks, providing food and beverage, retail, and admissions solutions. In this interview, David talks about next-level hospitality, trends in sustainability, and a frictionless visitor experience. Next Level Hospitality "452 Lyons Street was where hospitality came to life, where the front door was always open, food was always cooking, and the community came together in warmth and welcome." David shared how this personal story, recounted by SSA's CEO, Sean McNicholas, became a metaphor for SSA's hospitality ethos. “452 Hospitality,” as the concept is called, embodies the nostalgia and spirit of genuine connection. It inspires SSA's modern strategies for guest engagement, emphasizing warmth, personalization, and innovation. David elaborated on how SSA consistently strives to exceed current hospitality standards, using his experiences at Monterey Bay Aquarium as an example of adapting to guests' expectations and continually raising the bar to meet future demands. By identifying areas of friction and integrating cutting-edge practices, SSA ensures its partners offer more than just service—they create lasting impressions that align with both emotional connection and operational efficiency. Trends in Sustainability "Sustainability isn't just about reducing waste; it's about embedding it into the DNA of the organization and leveraging our scale to move the needle." David highlighted SSA's leadership in sustainability, noting their partnerships with cultural attractions that prioritize environmental conservation. SSA's purchasing power plays a key role in driving sustainable practices, from eliminating plastic water bottles across operations to exploring kitchen electrification to reduce emissions. He also emphasized aligning SSA's sustainability efforts with the missions of their partners, such as zoos and aquariums. David shared how these collaborations amplify impact, making SSA a catalyst for positive environmental change. He pointed to examples like the widespread adoption of sustainable seafood practices initiated at the Monterey Bay Aquarium and scaled across SSA's other venues. These initiatives showcase how SSA leverages its influence to meet and exceed the sustainability goals of its clients. Frictionless Visitor Experience "From the moment someone decides to visit to the time they leave and beyond, the goal is to remove barriers and create seamless, memorable experiences." David underscored the importance of eliminating friction in the guest journey. Drawing from his past experiences, he explained how integrating technology—such as touchless security screening and app-based navigation—has made visits smoother and more engaging. He emphasized that a frictionless experience isn't just about efficiency; it's about ensuring visitors feel connected and valued throughout their journey. SSA fosters a seamless blend between its staff and the institutions they serve, ensuring that visitors can't distinguish between SSA employees and the venue's team. This integration extends to training, uniforms, and shared values, guaranteeing a consistent and unified experience. David highlighted how SSA's commitment to innovation, such as adopting podium-style service points, enhances visitor engagement and satisfaction. To learn more about SSA Ventures, visit their website or connect with David Rosenberg on LinkedIn. SSA continues to redefine hospitality, sustainability, and visitor experiences, making every partnership a step toward a brighter, more innovative future. This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas Audio and Video editing by Abby Giganan   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

Stephen Carter and Corey Hogan catch up on everything that happened in politics while Stephen was in New Zealand. Trump's cabinet? you bet. Boissonnault's resignation from cabinet? Why not. Plus: tariffs, GST rebates, the failings of Annalise and Zain, and much, much more. Zain Velji isn't here and neither is Annalise Klingbeil. Let's go. Get Thursday episodes, access to hundreds of old episodes, and bonus content on Patreon Hosted on Acast. See acast.com/privacy for more information.

Listen in guys

In this Frictionless Medicine bonus episode, you'll hear from Vipan Nicore, a seasoned physician, technology innovator, and Chief Medical Director at TD Bank. Vipan shares his journey from being a software developer at IBM to his current roles in the medical and healthcare innovation fields. He discusses his work on Homecare Hub, an innovative project focusing on small, personalized home care environments. Vipan also provides valuable advice for caregivers balancing corporate careers and caregiving responsibilities and discusses trends in healthcare, the importance of primary care, and the impact of AI on the industry. Additionally, he talks about his role at TD Bank, supporting the health and wellness of their employees, and emphasizes the need for a holistic approach to healthcare improvement involving all stakeholders.00:00 Introduction and Guest Background00:34 Journey into Telemedicine and Health Tech02:27 Homecare Hub and Caregiving Advice04:18 Advantages of Community-Based Home Care07:27 Challenges and Marketing of Homecare Hub15:05 Role at TD Bank and Employee Health Initiatives18:37 Future Trends in Healthcare26:55 Conclusion and Final ThoughtsFrictionless Medicine is a production from /prompt, the leading earned first creative marketing and communications agency. Grounded in the present, yet attuned to the future. Produced and distributed by Simpler Media Productions.

Friction! It's what makes the world go rou— No, wait. That's not it.Friction. It's what keeps the world from spinning off into spaa—- That's not it either.Friction… It's what keeps your shoes from being too slippy, but also, like, just slippy enough?*Sigh* Also, dog bark science. Enjoy!QUESTIONSJulian: "What would a perfectly frictionless surface feel like?" from AdamTrace: "What would really happen if a volcano (somehow) erupted under LA?" from MattDo you have an absurd question? Maybe it's silly idea you had, a shower thought about the nature of reality, or a ridiculous musing about your favorite food? If you want an answer, no matter the question, tell us!HOW TO ASK A QUESTION

The Banana's asked one fundamental question to revive a defunct minor ball team. What do fans hate about going to a game? Dave Young: Welcome to the Empire Builders podcast, teaching business owners the not-so-secret techniques that took famous businesses from mom and pop to major brands. Stephen Semple is a marketing consultant, story collector, and storyteller. I'm Stephen's sidekick in business partner Dave Young. Before we get into today's episode, a word from our sponsor, which is, well, it's us, but we're highlighting ads we've written and produced for our clients, so here's one of those. [ASAP Commercial Doors Ad] Dave Young: Welcome back to the Empire Builders podcast. Dave Young here alongside Stephen Semple, and as you know, this is the time when we usually have Stephen whisper the topic of the podcast into my ear. But today I'm turning the table, Stephen. Stephen Semple: You are? Dave Young: Uh-huh. We're going to talk about one that I'm sort of interested in right now. Stephen Semple: Yeah, and I'm excited. Dave Young: I did tell you what it was. I mean, honestly, I will admit I told you what it was before. Stephen Semple: Well, we had a conversation last time I was in Austin and you mentioned this business, and I started doing a little bit of looking into it and I thought, "Wow, we should talk about this." But since you had already had a lot of knowledge on it, I was like, "Dave, we should talk about this." Dave Young: I mean, cool, huh? Stephen Semple: Yeah, Dave Young: It's really kind of interesting. Stephen Semple: So let everybody know what we're talking about. Dave Young: We're talking about baseball, sort of. Sort of baseball. It's a new form of baseball called Banana Ball. Stephen Semple: Just before you had told me about it, I'd heard about someone else had mentioned it to me and I thought it was pretty fascinating. But give us a background on Banana Ball. Dave Young: So this guy named Jesse Cole and his wife buy this summer baseball league team in Savannah, Georgia that had gone belly up, I think before maybe they were called the Sand Gnats or something like that. Stephen Semple: Okay, so basically it was a defunct, bankrupt out of business junior baseball team. Dave Young: I think the kind of league that plays summer times with college kids. Stephen Semple: Right. Dave Young: So it came with the stadium, right? Stephen Semple: Okay. Dave Young: Whoever owns the franchise gets use of the stadium. So they spent a couple of years just trying to figure out how to make baseball more interesting. Stephen Semple: Right. Dave Young: Here you've got this weird little baseball team that nobody's been able to make succeed. Stephen Semple: Okay, before you go any deeper, Dave, how sold out are they? Dave Young: Dude for the 2025 season, they've got more than a million people on their waiting list. Stephen Semple: On their waiting list. Dave Young: These are people that are saying, "Please, please let me buy a ticket." Stephen Semple: Right, right. Think about this. Wouldn't you love to have a baseball team that not only is sold out, you have a million people on the waiting list hoping for tickets. And this is not a major league team. Dave Young: This is in Savannah, Georgia in a stadium that's just basically, it is not even fully surrounding the field. Stephen Semple: I just wanted people to understand the success this team is having. Dave Young: Here's the really cool thing. Their success is not based on wins and losses. Stephen Semple: Right. Dave Young: It's based on entertaining people. This guy understands customer experience to a deep, deep level. And what he was looking at, and he's a baseball player, he coached. Baseball flows in his blood, but he looked at it and he is like,

This week, I spoke with Abby Ross, CEO of Network for Good, for an enlightening discussion about the future of digital giving. Her entrepreneurial background brings a fresh perspective to how technology can unleash generosity:   "We think of ourselves as the engine for meaningful giving across the world's most influential platforms" - Abby explains how Network for Good is helping major brands like Walmart, YouTube, and Patagonia create accessible giving moments for everyday donors.   A highlight of our conversation was learning about the new Giving Platform Collaborative, bringing together major players like PayPal and Facebook to reduce friction in charitable giving. As Abby notes, "It feels like the least we can do is make it easier for them." This collaborative spirit is already showing results, with initiatives like their Black Philanthropy Month program.   On meeting modern donor expectations: "Consumer technology has evolved... donors expect a certain level of e-Commerce ease." Abby shares practical insights for nonprofits adapting to these changing expectations.   Her enthusiasm is contagious when she reflects, "I often tell people I have the best job in the world... we've done $5 billion to half a million charities." This impact showcases how technology can democratize giving.   AND DON'T MISS: Last week's conversation with William Warshauer of TechnoServe, where we explored how business solutions are transforming lives in developing nations. Through their work, every $1 invested generates $5.60 in additional income for participants, creating lasting change in communities worldwide.   New episodes every Tuesday. Subscribe on your favorite podcast platform or watch on BBB Wise Giving Alliance's YouTube channel.  

Sandra Donzella from the U.S. Export-Import Bank discusses how ExIm programs, including export insurance and financing, help U.S. businesses expand internationally while minimizing financial risks.

We are Digging Deeper into the 5 Nov 2024 PaperMoney Column by Jim Thompson, “Frictionless Purchasing"

Is your team sabotaging your customer experience without even knowing it?In this episode of The Frictionless Experience, co-hosts Chuck Moxley and Nick Paladino are joined by Angel Singh, VP of Customer Experience at Petco. With experience from top retailers like Home Depot and Sephora, Angel shares how team structure and internal collaboration play a critical role in delivering frictionless customer experiences. In this episode:Align your teams for seamless customer experiences: Align all departments, from marketing to technology, toward the same customer-centric goals to eliminate silosLeverage data for personalization: The key to a truly personalized experience lies in how well you know your customers. Start with unified data across all channels and teamsEmbrace AI as a helpful tool, not a replacement: AI can enhance customer experiences, but it's most effective when used in collaboration with human expertise to create hyper-personalized interactions

In this episode, Dr. Disha Narang joins the podcast to shed light on the significant advancements in GLP-1 medications, their impact on weight management and diabetes, and how media coverage plays a role in shaping public perception. Dr. Narang emphasizes the importance of evidence-based information to combat misinformation and clarifies common misconceptions surrounding GLP-1s and obesity. Highlighting the stigmatization of obesity and the genetic and environmental factors that contribute to it, the discussion also delves into the future of weight management treatments, the exciting developments in the field, and the necessity for preventive healthcare and mindful living. This insightful conversation provides valuable information on understanding obesity as a disease and the ongoing research and developments in therapeutics.00:00 Introduction and Welcome00:57 The Impact of Media on GLP-1 Perception02:14 Addressing Misconceptions and Side Effects06:11 Obesity as a Disease: Public Perception and Stigma10:16 Evaluating New Treatments and Medications15:38 Future of Weight Management and Preventive Health18:13 Conclusion and Final ThoughtsFrictionless Medicine is a production from /prompt, the leading earned first creative marketing and communications agency. Grounded in the present, yet attuned to the future. Produced and distributed by Simpler Media Productions.

How can technology turn gifting from a chore into a joyful experience for both the giver and receiver?In this episode, Nick and Chuck discuss the world of gifting with Hal Siegel, Vice President of Digital Product and UX at 1-800-Flowers. Hal shares how the company uses personalization, innovation, and thoughtful UX design to enhance customer experiences and navigate the unique challenges of gifting to ensure that every gift feels special and timely.In this Episode:Increase engagement without hurting conversion rates by adding optional, thoughtful questions during checkout, like asking about the recipient's relationship.Simplify communication to reduce information overload for customers making last-minute purchases. Skip unnecessary details to improve UX and decrease exit rates.Build trust through transparency about delivery timelines and gift presentation to reduce customer anxiety and improve overall satisfaction.Add intentional friction where it adds value. Sometimes adding steps (like in checkout) can actually improve the experience because customers want to be thoughtful when giving gifts aka they want to slow down, not speed up like they'd normally prefer in typical e-commerce purchases.

In this podcast, journalist Rebecca Fannin and reshoring expert Rosemary Coates discuss the transformation of America's Rust Belt into a high-tech hub driven by innovations like 3D printing, robotics, and electric vehicles.

Thank you to Justin for joining us.Vaya con Dios

Jeremy Allaire is the co-founder and CEO of Circle, a global financial technology firm that operates one of the largest dollar digital currency payment systems in the world -- USDC. Stablecoin is already seeing billions of digital dollars in economic activity and he talks about what we can expect next, including emerging applications for humanitarian aid. He'll talk about Circle's special partnership with the refugee agency UNHCR, and how new approaches for social impact could be more and more important as political strife and climate change drive up the numbers of unbanked around the world.  Transcript: More about this episode: Circle: 

In today's episode Connor was joined by Logan Jastremski, an investor and co-founder of Frictionless Capital. They delved into the evolving landscape of venture capital in crypto, particularly focusing on the DePIN sector, which has gained significant traction over the past six months. Logan shared his insights on the importance of conviction in the face of skepticism, especially during challenging market conditions. He reflected on his unwavering support for Solana during its bear market, emphasizing the significance of understanding the underlying technology and its potential for scalability. His experience at Tesla shaped his perspective on the physics of blockchain architecture, reinforcing his belief that certain design elements are essential for long-term success. They also discussed the role of his podcast in building a network and reputation within the crypto community. Logan expressed how the podcast serves as a platform for founders to share their stories, which not only benefits them but also enhances his understanding of the industry. He highlighted the importance of asking better questions to facilitate meaningful conversations. As they wrapped up, Logan articulated his hopes for the DePIN sector, emphasizing the need for robust infrastructure to support scalable applications. He believes that decentralized physical infrastructure networks have the potential to revolutionize the way we utilize blockchain technology. 00:00 - The Nature of Venture Capital 01:01 - Starting the Podcast 02:46 - Building a Network Through Podcasting 04:08 - Conviction in Solana 06:51 - Understanding Blockchain Architecture 08:35 - Focus on the Deep End Sector 10:16 - Product Focus in Crypto Disclaimer: The hosts and the firms they represent may hold stakes in the companies mentioned in this podcast. None of this is financial advice.

This week, we get Canva-ified with Instagram's new creator tools, we are hot on the case of international rings of AI slop shops, and we spend an afternoon in our plague masks and corsets at the design Ren Faire!

This week, Sal (@Salxyz) and Dave (@SolBeachBum) sit down with one of the loudest and most outspoken proponents for high throughput blockchains - Logan Jastremski (@LoganJastremski) from Frictionless Capital. He discusses whether his thesis around high throughput blockchains has been proven correct, and we talk about the recent capitulation seen from within the Ethereum developer camp around scaling the L1 at the expense of reducing decentralization. Logan also talks to the relevancy and his fund's continued interest in defi primitives before talking through new verticals within the umbrella of DePIN which are likely to supercharge this burgeoning asset category. - - Episode Resources Follow Logan : https://Twitter.com/LoganJastremski Follow Frictionless Capital : https://Twitter.com/_Frictionless_ - - Podcast Resources Follow Sal: https://twitter.com/salxyz Follow Dave: https://twitter.com/SolBeachBum Follow Zen : https://twitter.com/ZenLlama Follow Unlayered: https://twitter.com/UnlayeredPod Subscribe on Spotify, Apple, or Google: https://unlayered.io/ Subscribe on YouTube: https://www.youtube.com/@UnlayeredPod - - Time Stamps (0:00) - How Has High Throughput Blockchain Thesis Played Out (6:26) - Are On Chain Order Books Overhyped? (16:12) - Can Solana Ever Move Away From Congestion Issues (22:24) - Expectations For Firedancer (26:31) - Which Verticals Are Best To Invest Into (31:43) - Will Institutions Actually Deploy RWAs Onto Solana (37:59) - Where Will Value For L1s Come From If Apps Control Order Flow (44:45) - Under-Explored Use Cases For DePIN (49:20) - What Stops Incumbents Copying DePIN Business Model (54:59) - Difficulties Around Energy-Based DePIN Projects (57:25) - Thoughts on Solana Inspired New Projects (Monad and MegaEth) (1:01:16) - Thoughts On Rise Of Tron and Ton (1:04:40) - Does Eth Need To Scale The L1 To Remain Relevant

Phin Upham of Haymaker Ventures joins Nick to discuss Why Fewer is Better; Pursuing a Frictionless World, The Value in Reframing Everything. In this episode we cover: The Challenges of Being a Good Venture Capitalist in a Rapidly Institutionalized Industry Startup Growth Strategies in a Capital-Tight Environment Fraud and Open Banking in the US Friction in Efficiency Business, Picking Good Companies and Adding Value after Investing The Benefits and Challenges of FinTech and AI in the Financial Industry US Business Culture, Trust, and Escape Velocity AI's Role in Personalized Decision-Making Wealth Management, and Crypto Investments Guest Links: Phin's LinkedIn Phin's Twitter/X Haymaker Venture's LinkedIn Haymaker Venture's Website The hosts of The Full Ratchet are Nick Moran and Nate Pierotti of New Stack Ventures, a venture capital firm committed to investing in founders outside of the Bay Area. Want to keep up to date with The Full Ratchet? Follow us on social. You can learn more about New Stack Ventures by visiting our LinkedIn and Twitter. Are you a founder looking for your next investor? Visit our free tool VC-Rank and we'll send a list of potential investors right to your inbox!

Did you hear that SCREECH?

In this weeks' Scale Your Sales Podcast episode, my guest is Randi-Sue Deckard. Randi-Sue Deckard's career trajectory is a captivating story of transformation and resilience. Transitioning from a clinical lab scientist to the Senior Vice President of Client Engagement at BESLER, Randi's journey is a testament to the power of embracing change, staying curious, dedication to improving and leveraging data-driven decision-making. Her wealth of experience in sales, marketing, and customer success positions her as a valuable guide for professionals seeking to excel in revenue-related roles. In today's episode of Scale Your Sales podcast, we have the pleasure of speaking with Randi-Sue Deckard, an expert in sales, marketing, and customer success. Randi provides valuable insights into reducing customer friction, adopting a customer-centric approach, and creating a comprehensive B2B experience. We discuss leveraging existing customers for referrals, the importance of continuous value addition, and the balance between empathy and logic in sales. Welcome to Scale Your Sales Podcast, Randi-Sue Deckard   Timestamps: 00:00 Reducing Friction: Maximizing Customer-Centricity in B2B Interactions 03:15 Success in sales comes from knowing customers. 07:40 Improving by understanding customer perspectives is crucial. 10:16 Customer problem articulation drives effective communication and solutions. 16:38 Study found women better leaders. 19:32 Questioning the customer-centricity of organizations and processes. 23:37 post-sales engagement crucial for customer advocacy. 24:30 Simplify referrals to increase new sales by 30%. 28:23 Farewell message expressing admiration and future connection.   https://www.linkedin.com/in/randisuedeckard/   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales. Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Welcome to a special episode of Future Commerce, recorded live from the Outdoor Retailer conference held at the beautiful Tracy Aviary. In this episode, Brian sits down with industry leaders to discuss the future of omnichannel retail in the outdoor industry. Discover insights into enhancing the customer journey, reducing checkout friction, and optimizing operations to create seamless, memorable experiences for both B2B and B2C markets.Key Takeaways[00:02:30] - Elcee Vargas: "The prevailing research right now is that 70% of carts are abandoned, which is an overwhelmingly large number."[00:07:00] - Jordan: "We do a ton of A/B testing to create the quickest checkout experience. Taking a 120-second checkout process down to 6 seconds makes a huge difference."[00:21:30] - Travis: "With payments being the lifeblood of your company, you can't disrupt the revenue coming in and where it's going."[00:36:00] - Ken: "The closer you are to the top of search results, the more opportunities you have to make sales. Shipping plays a huge part in this."[00:39:00] - Carl: "Making sure you've got something that feeds these different channels is crucial for scalability and success."Maintaining customer relationships during off-seasons helps keep the brand top-of-mind, ensuring readiness to purchase when the season returns.Ensuring that your technology stack is cohesive and scalable is essential for seamless operations across B2B and B2C channels.Automating processes and having real-time visibility into inventory and sales trends can help manage tax implications and optimize inventory management.Continual A/B testing and optimization of the customer experience, especially at checkout, can lead to significant improvements in efficiency and customer satisfaction.Associated Links:Links & Resources:Learn more about Klaviyo, Stripe, Avalara, ShipStation, NetSuite, BigCommerceCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

Episode: 2234 Spherical horses and frictionless wheels -- When are we close enough to reality?  Today, guest scientist Andrew Boyd asks, "What makes a good Model?"

Cinthia Silva shares her career journey from finance to customer success and the importance of sales training and self-improvement. She emphasizes the value of onboarding and creating a frictionless customer journey. Cinthia also highlights the significance of communities in personal and professional growth. She discusses the role of customer success in proactive client engagement and becoming a strategic advisor. Lastly, she shares the impact of her travel experiences on her mindset and willingness to take risks.TakeawaysTransitioning from one industry to another can provide valuable skills and perspectives.Sales training and self-improvement are essential for success in customer-facing roles.Onboarding is a critical part of the customer journey and can greatly impact customer success.Communities offer opportunities for learning, networking, and collaboration.Customer success involves proactive engagement and becoming a strategic advisor.Personal experiences, such as travel, can shape mindset and willingness to take risks.Chapters00:00 Career Transition: From Finance to Customer Success01:01 Differences Between Finance and Events Industries03:29 The Role of Customer Success in Revenue Generation05:00 Creating a Frictionless Customer Journey07:08 The Importance of Onboarding and Customer Success09:46 The Full Cycle Sales Experience10:20 Becoming a Strategic Advisor in Customer Success13:27 Taking Control of Your Career and Joining Communities15:27 Finding Reputable and Affordable Communities21:08 The Impact of Travel Experiences on Mindset and Risk-TakingEver wish you could pick Wesleyne's brain? Now you can. Check out AskWesleyne.Com to find the answers to all your sales, leadership, mindset and business question. For daily tips on sales and leadership connect with WesleyneLinkedIn- linkedin.com/in/wesleyne Instagram- @wesleynewhittakerTiktok- https://www.tiktok.com/@thewesleynewhittaker Facebook - https://www.facebook.com/transformedsales Youtube- www.youtube.com/@wesleynewhittaker Website- TransformedSales.com Email- podcast@transformedsales.com Connect with Cinthia SilvaLinkedIn- linkedin.com/in/cinsilva

Amazon's newest business is actually a secret spy business — And Amazon used it to infiltrate Walmart and other competitors.Korea's K-Pop bands don't just play songs, they play stocks — The Big 4 Korean music groups are publicly-traded on Wall Street because K-Pop's biz is popping.Meta just put an AI Chatbot into the searchbar of all their apps, including Instagram — Mark Zuckerberg's advantage in the AI battle? Free & Frictionless.Plus, Americans toss out $68M of pennies, nickels, and dimes every year… but one company is scooping them up.5 days until our NYC Live Show! Yetis, we can't wait to see you in the city that never sleeps.$KPOP $AMZN $METASubscribe to the best newsletter yet: tboypod.com/newsletterWant merch, a shoutout, or got TheBestFactYet? Go to: www.tboypod.comFollow The Best One Yet on Instagram, Twitter, and Tiktok: @tboypodAnd now watch us on YouTubeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.