Podcasts about trust unlimited

In this episode of Resilience Unravelled, host Russell interviews Darryl Stickel, an expert on trust building from Trust Unlimited. Darryl shares his personal journey from growing up in a small, isolated town in Canada to becoming a trust consultant and academic with a PhD from Duke University. He discusses the fundamentals of trust, explaining it as a willingness to make oneself vulnerable in uncertain situations and how it hinges on perceived uncertainty and perceived vulnerability. Darryl elaborates on three key levers to build trust—benevolence, integrity, and ability—highlighting the importance of context and emotional intelligence. He also touches upon the impact of diversity in teams and how trust can be fostered within diverse settings. The conversation concludes with practical advice on how to build and measure trust effectively, and information about his book 'Building Trust: Exceptional Leadership in an Uncertain World'.00:00 Introduction 00:34 Darryl's Early Life and Challenges02:11 Academic Journey and Career Beginnings03:37 Building Trust in Hostile Environments04:57 Founding Trust Unlimited and Consulting Success06:28 Defining Trust and Its Components14:10 The Role of Context in Trust16:31 Benevolence, Integrity, and Ability in Trust20:20 Understanding Benevolence in Trust20:59 Building Resilience Through Relationships21:13 Deepening Relationships with Benevolence24:28 The Role of Vulnerability in Trust25:04 Leveraging Ability to Build Trust26:51 Diversity, Conflict, and Trust33:09 Trust and Neurodiversity35:20 Resources and Contact InformationYou can contact us at info@qedod.comResources can be found online or link to our website https://resilienceunravelled.com

We are living in a post-trust era. Trust is at an all-time low, and people are more on guard than ever. How does this impact the property management industry? In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Darryl Stickel of Trust Unlimited to talk all about building and maintaining trust. You'll Learn [01:30] The Foundations of Building Trust [06:51] Where Uncertainty Comes From and How to Eliminate it [11:37] The Golden Bridge Formula [21:27] The Role of Vulnerability in Building Trust [31:49] AI and the Post-Trust Era Quotables “Sales and deals happen at the speed of trust.” “Trust is the willingness to be vulnerable when you can't completely predict how someone else is going to behave.” “There's three levers within us as individuals, and those are benevolence, integrity, and ability.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) This is really what property managers sell. They sell trust. They don't really sell property management.   Darryl (00:03) Yeah. Jason Hull (00:05) All right, I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGrow, we have spoken to thousands of property management business owners, coached, consulted, and cleaned up hundreds of businesses, helping them add doors, improve pricing, increase profit, simplify operations, and build and replace teams. We are like bar rescue for property managers. In fact, we've cleaned up and rebranded over 300 businesses. We run the leading property management mastermind with more video testimonials and reviews than any other coach or consultant in the industry. And at DoorGrow, we believe that good property managers can change the world and that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. We are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now, let's get into the show. And today, I am hanging out with Darryl Stickel of Trust Unlimited. Welcome, Darryl to the DoorGrow Show. Darryl (01:26) Thanks for having me, Jason. It's a pleasure to be here. Jason Hull (01:29) It's great to have you. So I'm really excited about the topic of trust because I talk about this all the time. In fact, one of my most common phrases that I say to clients when talking about sales is that sales and deals happen at the speed of trust. And so I'm excited to get into this. So give us a little bit of background on you and then we'll get into the topic at hand. So tell us a little bit about Darryl and how you sort of Darryl (01:45) They do, yeah. Jason Hull (01:56) arrived at Trust Unlimited. Darryl (01:59) Yeah. So I was born and raised in a small town in Northern British Columbia, Canada, fairly isolated community, harsh winter conditions. And so people learned that they had to pull together and it meant that you needed to look out for your neighbor and that if you could help someone, you should. And so growing up in that background, I had a sense of responsibility to others, desire to be helpful. When I was 17 years old, I was playing hockey in a neighboring community and I was attacked by a fan at the club. And he shattered my helmet, knocked me unconscious. I ended up with a severe concussion and I had a visual impairment. I knew that I was going to become legally blind, which I am now. So my plan had been to think for a living. Jason Hull (02:32) I ended up with a severe concussion. And I had a visual impairment. Hmm. ⁓ Darryl (02:46) And now all of a sudden I had the attention span of a fruit fly and I couldn't think. and so this experience promoted a sense of empathy for me because there were such feelings of, of helplessness and hopelessness. And fast forward a few years and I'm studying psychology and moving towards becoming a clinical psychologist. And people would just come up to me and.   Jason Hull (02:52) And so this experience promoted a sense of empathy. I like... Yeah. Darryl (03:08) start telling me their problems. I'd be sitting on a bus and a complete stranger would sit down next to me and say, I'm really having a hard time. And so I wanted to understand why that was happening. And I went and did a master's degree in public administration, worked in native land claims in British Columbia. And they would ask me these sort of deep philosophical questions like, what is self-government or what will the problems look like 50 years after claims are settled? Jason Hull (03:15) So I went to understand why that was happening. And I went to do the master's degree in public administration. I worked in native land claims in British Columbia. They would ask me certain questions like what is self-government? What will the province look like 50 years after claims are settled? The last question they asked me was how do I condescend people who have shafted for over 100 years and should trust us? I thought man, that's Darryl (03:35) The last question they asked me was how do I convince a group of people who have shafted for over a hundred years, they should trust us? I thought, man, that's a good question. So I went to Duke, wrote my doctoral thesis on building trust in hostile environments. Um, had a couple of leading experts in the field of trust on my committee. And when I finished, they said, you know, when you first started, we first came to us, we had a conversation. We agreed too big, too complex. He never solves it. Jason Hull (03:43) So I went to Duke, wrote my doctoral thesis on building trust in hostile environments. Had a couple of leading experts in the field of trust on my committee. And when I finished, said, you know, when you first started, when you first came to us, we had a conversation. We agreed, too big, too complex, you never saw us. Darryl (04:03) We'll give him six months and then he'll come crawling back to us and we'll let him chisel off a little piece of this and that'll be his thesis. I said, six months in, you were so far beyond us, we couldn't help anymore. All we could do was sit and listen. And here we are years later, we think you've solved it. And so I went and worked for McKinsey and Company, a big management consulting firm, and got to start applying the concepts that I'd learned. Jason Hull (04:03) gave him six months to come from the back to us. we just left with a piece of this. would be the thesis. He said six months in, you were so far beyond us, couldn't help it. All we could do was send him us. And here we are years later, we're all sold. And so I went and worked for McKinsey Company, a big management consultant for him. Yeah. Darryl (04:25) And then on the way to a client side, was involved in a car accident, ended up with post-concussion syndrome again, and couldn't work those kinds of hours anymore. So I just started a small company called Trust Unlimited and started helping people better understand what trust was, what it is, how it works, and most importantly, how to build it. Jason Hull (04:36) started helping people better understand what trust was, what it is, how it works, and most importantly how it goes. And that's quite the journey. That's quite the story. And so now this is what your, this is your gig. This is what you focus on. You focus on helping people understand trust. Yeah. Darryl (04:52) Yeah, it's what I've devoted my career and my life to. And so for the last 20 years, I've been helping nonprofits, private sector, public sector, Canadian military got me to help them figure out how to try to build trust with the locals in Afghanistan. Yeah, so I've been trying to help solve problems. Jason Hull (05:10) Well, let's make this one of those opportunities for you to help some people that are listening figure out this challenge of trust. Because trust, really feel like, is fundamental and foundational to any relationship and to sales and to growing a business and all of that. Darryl (05:27) It is. It's so critical for your audience because they need the trust of the property owners, but they also need the trust of the tenants. They act as an intermediary and so they need to be experts at building relationships with others. Jason Hull (05:36) Yeah. Right. Yeah. So I'm sure this is, I don't know if this can be answered in a short time period, but give us an idea of how do we create trust from scratch? How do we make this work? What did you figure out? Darryl (05:56) Yeah, so we start with the definition, trust is the willingness to be vulnerable when you can't completely predict how someone else is going to behave. And that definition has two elements in it. It's got perceived uncertainty and perceived vulnerability. And those actually multiply together to give us a level of perceived risk. So we've got uncertainty times vulnerability gives us a level of perceived risk. We each have a threshold of risk that we can tolerate. Jason Hull (06:03) Okay. Darryl (06:21) If we go beyond that threshold, we don't trust. If we're beneath it, then we do. And so.   If we want to understand trust, need to understand where does uncertainty come from? Where do perceptions of vulnerability come from? And how do we take steps to manage those? Because early in a relationship, uncertainty is really high. means we can only tolerate a small range of vulnerability and still fit beneath that threshold. As that relationship gets deeper, the uncertainty declines, the range of vulnerability we can tolerate starts to grow. Jason Hull (06:41) Right. that relationship gets deeper, the uncertainty declines, the range of vulnerability increases. And so really, for your audience, it's going to be about how do I take steps to understand somebody else's uncertainty. Darryl (06:51) And so really for your audience, it's going to be about how do I take steps to understand somebody else's uncertainty? How do I help reduce it? Jason Hull (07:00) What are some typical examples of uncertainty that people might have? Darryl (07:06) Yeah. So uncertainty comes from two places. comes from us as individuals and it comes from the context we're embedded in. And so for owners, their uncertainty is what are the tenants doing? How are they treating the property? Is it going to be well maintained? Are they going to pay on time? And so property managers can help manage that by helping them set up contracts, helping. Jason Hull (07:17) Hmm. Yeah. Darryl (07:31) by reviewing the property on an occasional basis, monitoring behavior patterns for tenants, understanding tenant behavior in a way that most property managers don't have the opportunity to, or property owners don't have the property, because you see a much broader swath of humanity than the typical property owner does. You're more engaged, you're on the ground. And so, Jason Hull (07:35) monitoring behavior patterns for tenants, understanding tenant behavior in way that most property managers... Because you see a much broader swath of humanity than the typical property of the country. You're more engaged, you're on the ground. And so if we start to think about how we reduce uncertainty, uncertainty comes from me and it comes from the context. Well, what are the things that I can do as a property manager to reduce some of this uncertainty? Darryl (07:59) If we start to think about how we reduce uncertainty, uncertainty comes from me and it comes from the context. Well, what are the things that I can do as a property manager to reduce somebody's uncertainty? There's three levers within us as individuals, and those are benevolence, integrity, and ability. Jason Hull (08:18) benevolence you said in integrity what was the last what was the third one ability ability yeah okay got it I got it okay Darryl (08:19) integrity and ability and benevolence is just ability, competence. Yeah. Can I do the job?   And so Jason, we, all have the ability to build trust with others. Just some are better than others at it. Those who aren't very good have a lever that they pull and they pull that lever over and over again and just hope it lines up. Those who are better have multiple levers. Those who are really good have multiple levers and they know when to pull which one. And so. Jason Hull (08:37) This one. Hmm. ⁓ So what I do is I walk people through the different levers and help explain how to pull them. So benevolence is just the belief you got my best interest. Darryl (08:54) What I do is I walk people through the different levers and then help explain how to pull them. So benevolence is just the belief you've got my best interest at heart and that you'll act in my best interest. Jason Hull (09:03) Right. Darryl (09:06) So as a property manager, you're thinking about what does the property owner's best interest look like? What does success look like for them? How do I help them get there? Integrity is do I follow through on my promises and do my actions line up with the values that I express? Jason Hull (09:16) integrity is do I follow through on my promises? ⁓   Darryl (09:22) And so what are the both the explicit promises I'm making to people and the implied promises, the things that they're expecting from me. And then ability is, I actually have the competence to do the job? And a lot of times when we pull the ability lever, we make assumptions about what excellence looks like, but we don't include the other person in that conversation. Jason Hull (09:41) Hmm. Okay. Darryl (09:41) So as a property manager, you may think having the right forms in place and, you know, having a scheduled set of routines and you've got an idea of what excellence looks like. But if you actually included your stakeholders in that conversation, you might come up with a different list of things. And that's both the property owner and the tenant. Jason Hull (09:49) scheduled set of routines and you've got an idea of what essence of something. But if you actually included your stakeholders in that conversation, like both the property owner and tenant. Darryl (10:03) So including them in that conversation can be really eye-opening. Jason Hull (10:03) So including them in that conversation could be really helpful. Yeah. Yeah, just making sure you're both on the same page. Darryl (10:09) And then exactly. And we interpret the world through stories. one of the challenges that your audience faces is that they may have a story about what's going on with the property. The owner might have a different story and the tenant might have a third story. And that's where we run into conflict. Jason Hull (10:14) What are the challenges that your audience faces? they may have a story about what's going on. Yeah. Right. And so if we're not active, you know, a lot of times I'll talk to owners and senior executives and I'll tell them about those three levers and they'll say, well, I do all Darryl (10:29) And so if we're not active, you know, a lot of times I'll talk to owners and senior executives and I'll tell them about those three levers and they'll say, well, I do all those things. And my response will always be says who, because if it's me telling you I'm benevolent, Jason, it doesn't carry a lot of freight. You have to actually believe it. Right. So I need to include you in the conversation to understand. Jason Hull (10:42) And my response will always be, says who? Because if it's me telling you about the devil, Jason, going to carry a lot of freight. Right. I need to include you in the conversation to understand what are your best interests? How do I help you be successful? What are your best Darryl (10:56) What are your best interests? How do I help you be successful? What are your values? What are your, what's your understanding of my values and the actions I take? And can I tell a story about each decision I make and how it aligns with my values? Am I transparent about following through on my commitments? Do I say to you, I'm going to check the property every three months or every six months or once a year. Here's how I'm going to do that. Here's how I'm going to monitor.   Jason Hull (11:11) Okay. Am I transparent and I follow through on my commitments? Do I say to you, I'm going to check the property every three months or every six months or once a year? Here's how I'm going to do that. Here's how I'm going to monitor it. And then do I follow up with the owner and say, Darryl (11:28) And then do I follow up with the owner and say, as per our agreement or as per my commitment, this is me following up on the promise that I made. Jason Hull (11:31) As for our Okay, so Darryl, I love this. This aligns a lot with a book that I'm writing right now called The Golden Bridge Formula. And this Golden Bridge Formula is something that I've used in creating trust quickly in order to facilitate sales. And it's a formula that I've taught my clients. And I think it aligns really well with this. And the basic formula is, Darryl (11:44) Okay. Okay. Jason Hull (12:00) It's based on the idea that everybody trusts others to follow their own motives, to do what's in their best self-interest. We generally can trust that. And so the Golden Bridge formula is basically in simple form is me sharing my personal why, what drives and motivates me, connecting it to the business and the business's why, and then connecting the business why to the prospects why, or your targets why, like what they want. Darryl (12:07) Okay. Jason Hull (12:26) which means you have to figure out their why first, right? You gotta figure out and ask questions first and then you can share and reveal. You know, once you figure out what they want, you can share and where they wanna go. You can share your motives. so, the more extended version of the formula is personal why, what that means, plus the business why, what that means, which is where we get into the values of the company, stuff like this. And then connect it to the prospects why and what that would mean for them. And this is... Darryl (12:47) right. Jason Hull (12:52) One of my greatest shortcuts for getting somebody that's terrible at sales to do sales in an authentic way and dramatically increase their close rate. Because any objection really always boils down to, I don't trust you. That's really the only true objection in sales. I don't trust your product or your service enough to believe that it's worth the price or that it's actually gonna work or it's gonna benefit me. The one thing people trust is for others to be selfish. Darryl (13:00) Nice. Right. Jason Hull (13:20) They trust people to do what's in their best interest. So if I can share my motivation, my golden bridge, and the actual bridge is the business. The business is this vehicle that gets me what I want and it gets my client what they want, right? And so if I can relate that, it creates this connection where we can both trust each other because if I'm selfish, I am able to help them and I get what I want. And so I'll give you my example. Darryl (13:34) Right. Jason Hull (13:46) personal why is to inspire others to love true principles. And so what that means is I love learning what works and sharing it with other people. I would do that for free for fun. I love paying for it. I take it coaches and mentors and door grow secretly not so secretly exist because I love being able to spend a lot of money on coaches, mentors, programs to be able to learn new stuff that I can turn around and then benefit and share with other entrepreneurs, with my clients. Darryl (14:12) Great. Jason Hull (14:13) And they can trust that if I continue to do that, I'm going to benefit them. DoorGrow exists because everyone on my team, our why at DoorGrow is to transform property management business owners and their businesses. And so everybody on my team buys into that. We want to see our clients win and we want to change their businesses. And so that's why they come to us. And so they know if they come to us that I'm going to continue to learn, I'm going to continue to share the best stuff that I can find. in hopes that we achieve this business goal because it selfishly feeds my addiction to learning and it's going to benefit them. It's a win-win-win for everybody that's involved. Darryl (14:46) Right. Yeah, that's a powerful approach, finding shared superordinate goals, right? Finding the overlap between wins for both of us. And partly that requires, you're right, the conversation with the other to find out what their goals and objectives are, how we help them be successful. It also requires an awareness on our part of what our goals and objectives are. Right. And I mean, for me, I'm trying to have a positive impact on the world. Jason Hull (14:55) Hmm. Yeah. It also requires an awareness on heart rate.   And I mean, for me, I'm trying to have a positive impact on the world. I get a charge out of it. Trying to make the world a place. And so I'm trying to get the signal through the noise. There's a number of folks who've said I'm one of the world's leading experts on trust. There's a couple of well-placed people who said I'm the guy. I'm just really trying to have as much positive impact as I can. Darryl (15:15) I get a charge out of trying to make the world better place. And so I'm trying to get the signal through the noise. There's a number of folks who've said, I'm one of the world's leading experts on trust. There's a couple of well-placed people who've said I'm the guy. Um, and I'm just really trying to have as much positive impact as I can. And you're right. It's selfish. I've got two sons that are 24 and 21. I want the world to be a better place for them. And I like it when people are able to be successful and have powerful, productive relationships because I believe that that's one of the few things we actually control. It's how we show up in the world, how we engage with others. Jason Hull (15:49) I love it. Yeah, great stuff Let's pause there and I'll share a little word from our sponsor and then we'll get back into the topic of trust because I really love this topic. And I know that this is super beneficial because This is really what property managers sell. They sell trust. They don't really sell property management. All right. So our sponsor is CoverPest. CoverPest is the easy and seamless way to add on-demand pest control to your resident benefit package. Residents love the simplicity of submitting a service request. Darryl (16:18) Yeah. Jason Hull (16:33) and how affordable it is compared to traditional pest control options. Investors love knowing that their property is kept pest free and property managers love getting their time back and making more revenue per door. Simply put, CoverPest is the easiest way to handle pest control issues at all your properties. To learn more and to get special door grow pricing, visit coverpest.com/doorgrow. That's coverpest.com/doorgrow. All right, Darryl. back to trust. Cool. I love this idea. You talked about benevolence, integrity, and your ability, and figuring out how to relate those in a way that is believable to others. I shared a little bit about my Golden Bridge formula. I'm curious what you think of that because you're the expert on trust. Maybe I'll have to quote you in my book or something. Darryl (17:04) Yeah. Right. Yeah. that'd be awesome. Yeah. So I think part of the DoorGrow principle or part of the golden bridge principle is finding a way to be benevolent and have it be transparent. Right. Because what I, the conversation I convince, or I get my clients, my coaching clients to go through is find someone to practice with. Cause that's how we really learn and have the following conversation. Jason Hull (17:37) Yeah. Yes. Yeah. Darryl (17:52) I heard this guy, Darryl, he was talking about trust. He said that benevolence is really important, which is just a fancy word for having someone's best interest or having their back. And I think I do that, but it doesn't always seem to land that way. Have you ever experienced that? Jason Hull (18:00) Sure, yeah,   Darryl (18:07) Yeah, and just what everyone has. And so... Now we get curious and we ask the other person, can you think of an example of when you tried to act on someone's behalf and it backfired or they had the wrong story? And it creates this conversation and it starts priming them. Then we narrow the funnel and we say, has someone ever really had your back? Have they ever really looked out for you? What did they do? How did it feel? Jason Hull (18:12) Now, we get curious and we ask the other person, can you think of an example of when you tried to act on someone's behalf and it backfired or they had the wrong story? And it creates this conversation and starts priming them. Then we narrow the funnel and we say, has someone ever really had your back? Have they ever really looked out for you? What did they do? How did it feel? Now we're priming them even more. Darryl (18:36) Now we're priming them even more and we're getting a chance to get some hints about what benevolence looks like for that person. So that when we do try to pull that lever, it really lands. Then we narrow the funnel further and we say, a success for you. How do I help you get there? What would it look like if I had your best interest at heart? And that's what you guys do every day when you're trying to help companies grow the number of doors that they sell. Jason Hull (18:38) And we're getting a chance to get some hints about what benevolence looks like to that person. So that when we do try to pull that lever, it really lands. Then we narrow the funnel further and say, what's success for you? How do I help you get there? What would it look like if I had your best interest and heart? And that's what you guys do every day when you're trying to help companies grow the number of doors that they sell. You're trying to help them be successful. Darryl (19:04) you're trying to help them be successful. And so. Jason Hull (19:08) Absolutely. It sounds like almost a variation of a common sales question that some call the crystal ball question, which is like, 12 months from now, if we were to work together, how would you know that this was a success? What would success look like? If this was a win for you, what would have been true for you to feel like this was really a great decision? Darryl (19:23) Right. Right. And then here's how I'm going to help you get there. And it opens up the opportunity for us to be transparent moving forward. Because we can say, you remember when you told me this is what mattered to you? This is what success looked like? This is me doing that. So there isn't room for misinterpretation or a crossing of the wires. Now context is the other element of uncertainty, right? It's the rules of the game. Jason Hull (19:41) This is me doing that. So there isn't room for misinterpretation or crossing the border. Now, context is the other element of uncertainty. Right? It's the rules of the game. And you just talked about pest cover. That's a way to change the context so that there's a structured system in place where people can respond more consistently. It reduces uncertainty. Darryl (19:55) and you just talked about CoverPest. that's a way to change the context so that there's a structured system in place where people can respond more consistently. It reduces uncertainty. Similar with the programs that you develop for your clients. was listening to one of your podcasts around leadership. You have offerings that help them change the context. So it becomes more automated, more consistent, which creates a greater consistency for property owners and for clients or tenants that you're interacting with.   Jason Hull (20:09) Similar with the programs that you develop for your clients. was listening to one of your podcasts around leadership. You have offerings that help them change the context so it becomes more automated, more consistent, which creates a greater consistency for property owners and for clients or tenants that you're interacting with. And so you're taking steps to reduce uncertainty. Darryl (20:34) And so you're taking steps to reduce uncertainty. So how do we have a conversation with property managers about doing that same thing, about putting rules and regulations in place that govern their behavior, that push them towards a more consistent place? Jason Hull (20:38) So how do we have a conversation with property managers about doing that same thing? About putting rules and regulations in place that govern their behavior, that push them towards a Yeah, yeah, could be, I mean, it's a lot of factors go into this, right? Like their company core values certainly is how they might go about doing this. Their policies and procedures goes into more specific tactical implementation of those values. And then you're getting into like, what's the motive behind it? Which is where we maybe define like some sort of external focused client centric mission statement. Which. Darryl (20:57) Yep. and the incentive structures and the job descriptions, right? Jason Hull (21:16) relates to that benevolence. Yeah,   so even with individual team members having really solid job descriptions where there's clear outcomes defined. Yeah. Darryl (21:27) Then we go to the vulnerability side of the equation. Sometimes a sale doesn't happen because people feel too vulnerable. They want to find a solution that's cheaper or easier. Think about ice cream stores that let you try a sampling of different flavors before you buy. Or retail outlets that have return policies that are very generous. These are all ways for them to reduce your perceived vulnerability. Jason Hull (21:27) And we could They want to find a solution that's cheaper or easier. Think about ice cream store. Yeah. Darryl (21:52) So if I'm trying to grow doors, partly I want to get referrals, but partly I also want to have an opportunity for people to try me out a little bit so that they can reduce that uncertainty so that we've got varying levels of vulnerability that they can experience with us so that our relationship with them can grow over time. And so does that mean that I'm having conversations with them, sharing information with them, giving things to them for free? Jason Hull (21:53) So if I'm trying to grow doors, partly I want to get referrals. But partly I also want to have an opportunity for people to try me out a little bit so that they can reduce that uncertainty so that we've got varying levels of vulnerability that they can experience with us. So that our relationship with them can grow over time. So does that mean that I'm having conversations with them, sharing information with them, giving things to them for free? Darryl (22:22) so that they start to get a better sense of who I am and what my why is, and they can see the consistency between my values that I've expressed and the actions I'm taking. Jason Hull (22:22) so that they start to get a better sense of who I am and what my line is. And they can see the consistency between the lines that I've expressed in the actual company. Darryl (22:32) Once we've made the trust decision, we have what I call perceived outcomes. So we can have exactly the same experience, but have dramatically different interpretation of what's just happened. And we, in the outcome section, we have two levers. There's was the outcome a success or a failure and who gets the credit, who gets the blame. And because we interpret the world through stories, if we're not active in the creation of the narrative, Jason Hull (22:32) Once we've made the trust decision, we have what I call perceived outcomes. So we can have exactly the same experience, but have dramatically different interpretation of what's just happened. And we, in the outcome section, we have two levers. There's, what is the outcome of success or failure? And who gets the credit? Who gets the blame? And because we interpret the world through stories, if we're not active in the creation of the narrative, Darryl (23:01) we run the risk of people coming up with a completely different story from ours. And that perceived outcome then feeds back into our next interaction with that same person. Jason Hull (23:02) we run the risk of people coming up with a completely different story from ours. And that perceived outcome that feeds back into our next day of rationing that same person. True. Yeah. In the middle of all this, Jason, is our emotional states. So 99 % of the trust research treats people like rational actors. You've met people, right? Darryl (23:13) In the middle of all this, Jason, is our emotional states. So 99 % of the trust research treats people like rational actors. You've met people, right? Jason Hull (23:24) Yeah, they're not rational actors. We're not. We're emotional actors. Yeah.   Darryl (23:25) we're not always rational. And the more emotional, yeah, the more emotional we become, the less rational we are. Right? And so we, need to find a way to reset those emotional states before we pull these other levers because otherwise we're just wasting our time. Jason Hull (23:35) Yeah. Right. So we need to find a way to reset those emotions. Right, yeah. If we start trying to attack their story or start trying to attack when they're already preloaded or angry with logic, it's not generally gonna be super effective. Darryl (23:55) doesn't tend to work. And so the research that I do and the doctoral thesis that I wrote is different from most of the trust research in a few different ways. One is I include context, which the other work tends not to, which helps explain why we trust some people without knowing anything about them, right? Go to a doctor's office. Doctor says, off your clothes and, and you do, right? Jason Hull (24:11) Hmm. Yeah, they're kind of an earned authority in some people's minds. They've got the lab coat and they are the person we were shown to after we got through the lobby. And so we're like, I guess I will do what they tell me to do unless it gets weird. Yeah. So now take that and shift it from a doctor's office to a gas station restroom. Same two people, guys wearing the white lab coat. Darryl (24:20) Yeah. Yeah. So now take that and shift it from a doctor's office to a gas station restroom. Same two people, guys wearing the white lab coat.   Same conversation, take off your clothes. goes from credible to creepy in a heartbeat, right? Jason Hull (24:42) Right, context is definitely going to have an impact. Darryl (24:46) And then I include vulnerability, which most of the trust research doesn't, which means that trust is a continuous variable, not a dichotomous one, right? Dichotomous variable means that it's like an old time light switch. It's either present or absent. Reality is we trust some people more than the others and the trust can grow and evolve over time. Yeah. And so what I do is I try to help people learn how to build deeper relationships. Jason Hull (24:51) which means that trust is a continuous forever. The conness variable means that it's like a Right. It's on or off. Yeah. Yeah. It's a spectrum. Darryl (25:15) so that they're more resilient. So that when something goes wrong, you don't lose clients. And when things go wrong, because they inevitably go wrong, right? Jason Hull (25:20) Right. Darryl (25:27) Our response is given the most positive story you can. Tenants who leave for one reason or another aren't bad mouthing our company or are less likely to. That's what trust buys us. Jason Hull (25:28) Our response is given the most positive story you can.   Tendents to leave for one reason or another aren't bad. likely to, that's what trespassers. Yeah, yeah, absolutely. They give us the benefit of the doubt if we, and I think, you know, a lot of this is established even before the sale, during the sales process, that's how we get to the sale. And then afterwards, how we onboard them can have a massive impact so that they don't have buyer's remorse. And, you know, it's that beginning of the relationship because it's so fresh and new, it's where we're kind of establishing. Darryl (26:00) Yeah. Jason Hull (26:07) and showcasing benevolence, integrity, and ability, right? Darryl (26:11) That's right. And we're setting that story for the future interactions that we have so that they look for confirming evidence. Jason Hull (26:18) Yeah, because if we create some confirming strong evidence in the beginning and then something is out of congruence or there's something seems off to them, they may give us the benefit of the doubt. They may look at this and go, well, they've always been good to me in the past. So maybe something's off here. So they might be a little more open to having a conversation to understand why things went the way they did. Right. Darryl (26:39) Right, they might give you the opportunity to retain their business rather than just leave it. Jason Hull (26:44) Yeah, got it. Cool. Well, yeah, this is really fascinating. I really have enjoyed this. Is there anything in wrapping up that you feel would make a big impact for people that are wanting to increase this? Maybe how do they know how vulnerable to be without making themselves look like they're incompetent and hurt the ability thing? Yeah. Darryl (26:44) Yeah. Yeah. So share, don't scare, right? Yeah. ⁓ a lot of times when I talk about building trust, I talk about small dose of vulnerability, share, don't scare, you know, acknowledge that you're not perfect or that you don't know something or that you're curious about the other party. and heavy dose of benevolence. So Jason Hull (27:09) Yeah. Hmm. videos Darryl (27:26) really trying to find out what's in the best interest of the other party. ⁓ I think if we do it right, if we engage with a small dose of vulnerability to start, it triggers a natural response in the other party to want to respond the same way. Jason Hull (27:29) Right. I if we do it... gauge with a small dose Yeah. Well, I have a good example. So I have a client and I thought I was being benevolent. He felt he hadn't really utilized our services for a couple of months or a few months because he was focused on other things. So he was looking to cancel. So I said, hey, why don't we discount your monthly fee down to like a third and to take care of you and make sure you're getting the benefit. And Darryl (27:44) And yeah. Okay. Jason Hull (28:07) I got on a call with him and he hadn't really fulfilled his part of the deal, which was he was gonna work on adding another 25 units in outdoors and I was gonna sponsor him or lower our fee for two to three months. And he came back and he was like, well, I thought you were gonna let me continue this indefinitely until I got 100 doors. And I'm like, but you're not doing any work. So he's frustrated, I'm frustrated and he's wanting to cancel and... Darryl (28:30) Great. Jason Hull (28:35) I want to let him cancel because I feel like he's taking advantage of me and our team's goodwill. But I can see he feels that we'd sort of made some promise, even though we misunderstood it, that we would just help him indefinitely until he got to 100 doors, regardless of whether he's doing the work or not. Darryl (28:51) Right. Yeah, and sometimes being benevolent isn't being nice. Right. Jason Hull (28:52) Yeah, and sometimes you... Hmm. Yeah, yeah, sometimes people what people need is a punch in the face metaphorically. Yeah. Darryl (29:02) Right. Or a kick in the butt. Yeah. So my, my son wanted to get a baseball scholarship and he told me that. And I said, well, to do that, you need to have good grades. You need to work hard. You need to play well. You've got to be a good coach, a good assistant to the coach. Like the coach needs to like you to advocate on your behalf and you've got to be a good teammate. And so I, I said, I'm going to.   Jason Hull (29:08) Hmm. Do that. Yeah. ⁓ on your behalf. And so I said, I'm going to ask you about all these things. so I'm like, are you eating right? you doing your homework? Are going to get good grades? Are you working hard? And so I'm asking him all the things that parents don't ask their kids, except that he perceives it as me having his back, not being on his back. so holding into a count in that moment, similarly, if we've got Darryl (29:29) ask you about all these things. And so I'm like, are you eating right? Are you doing your homework? Cause you gotta get good grades. Are you working hard? And so I'm asking him all the things that parents normally ask their kids, except that he perceives it as me having his back, not being on his back. And so holding him to account in that moment, you know, and similarly, if, if we've got people in our office who want promotions, well, Jason Hull (29:54) in our office who want promotion. Well, that means that you need to show up like that. Darryl (29:58) That means that you need to show up like that new role. Right? I need to be confident that you can handle that role before I give it to you. So that means I need to ask more of you. I need to hold you to a higher standard. Need to push you harder. And if your client says he's going to get 25 doors and he hasn't... Jason Hull (30:03) I need to be confident that you can handle that role before I give it to you. So that means I need to ask more of you. I need to hold you to a higher standard. I to push you harder. And if your client says he's gonna get 25 doors and he hasn't... Darryl (30:23) then the response may well be, want you to be successful, but right now I'm just enabling you to kind of coast. And I may not be the right solution for you at this moment. Jason Hull (30:23) then the response may well be, I want you to be successful, but right now I'm just unable to cut costs. And I may not be the right switch for you at this point. Yeah, yeah, it's true. Yeah, absolutely. Yeah, I don't need his money, so I generally wanna help him grow, but yeah, you can lead a horse to water, but you can't make him drink, I guess. But you can't the roads, right? Darryl (30:43) Yeah. Right. Yeah. And so if you really want to have his best interests at heart, it starts to become a conversation of what's getting in the way. How do we help pull away some of those barriers that you're experiencing? And if, if we're just part of the noise, then we probably need to stop for awhile. Jason Hull (30:48) I don't know. Yeah, and so if you really want to have these best interests at heart hmm it starts to become a conversation of what's getting Yeah Right is there something else that would help you be more productive and if you Darryl (31:11) Is there something else that would help you be more productive? And if you really had his best interest at heart, you might have other solutions or suggestions that you could offer to him.   Jason Hull (31:17) If you really have his best interest in art, you might have other solutions or suggestions that you can offer him. Yeah. And I have, yeah. He doesn't want to do the sales. So I said, you need to get a salesperson and you need to hire. Yeah. Yeah. So, Well, Darryl, I really appreciate this. This is really interesting. I'd like to stay connected. think, I think your, you know, your message and I would be very interested in reading your book. What's the name of your book if people are looking? Darryl (31:29) Yeah. Yeah. It's called building trust, exceptional leadership in the times of uncertainty. Jason Hull (31:48) That's good for today. Yeah, we're living what a lot are calling the post trust era. Darryl (31:49) Yeah. Trust levels are the lowest we've ever measured. And if you think about the model that I proposed, our vulnerability hasn't really gone down, but our uncertainty is bouncing all over the place. it makes asking people to trust us just a little more hard, a little more difficult than it has been in the past. Jason Hull (32:01) Yeah Yeah, I think one good final question is how do you perceive trust being impacted by AI? Because a lot of people are trying to leverage AI, use AI. They're pretending that it's them that did something and they're using AI. What do you see for the future of trust related to this AI revolution that we're going through right now? I think it's going to be an extreme challenge. think social media has caused problems to start with. Yeah. Darryl (32:29) I think it's going to be an extreme challenge. think social media has caused problems to start with. ⁓ Our relationships tend to be a mile wide and an inch deep now. They're not as resilient as they used to be. Jason, when I grew up, I could be an idiot multiple times in a row and people were stuck with me. And so I learned. Now people have this feeling that if I make one mistake, I'm done. Jason Hull (32:42) Yeah. Yeah. Yeah. Disposable friendships and relationships. Darryl (32:56) And I'll just find somebody, some other group to hang out with on the internet. we need to be more right and isolated and lonely and talking to AI, like it's a real human being. And so I think we need to be more intentional than we've ever been about building trust. And that's, that's why I do the work I do. Jason Hull (33:00) And then we end up in these echo chambers for sure. Right. And isolated at moment, not in AI, like it's really easy to be. Okay, yeah. And so I think we need to be more intentional than we've ever been to build trust. Yeah, yeah. And that's why I do the work I do. Yes, I think it's more valuable than ever. more valuable than ever, yeah. Darryl (33:21) I try to teach people how to build stronger relationships. Yeah. Jason Hull (33:27) Yeah, and I think it'll become more valuable. I think that our failings and flaws as human will become more valuable because we're imperfect. And I think that humanity is going to be, or just our humanness is gonna be a premium. It's gonna be a premium experience to be able to be with a human. And so I think that relationships will matter even more and trust certainly. Darryl (33:50) Yeah. Jason Hull (33:52) And there's a lot of people that are trying to eliminate the need for trust. It's like forced blockchain stuff and tech and things are defined and there's no way they could steal, or lie. And like we force it so we can eliminate the need for trust. And maybe there's a little progress that can be made that way, but I think for sure trust will be a premium. Yeah, it's, it may eliminate. Darryl (33:58) Yeah. Yeah, it may eliminate our need for trust, it doesn't eliminate the need for us to be able to build trust with others. We still need to engage with other human beings. Jason Hull (34:18) Yeah. Yeah, well said. Well, Darryl, how can people get in touch with you or find out more about what you do? Tell us a little bit about what your offerings are and how they can get in touch. Darryl (34:23) Yeah. Right. So I offer executive coaching, consulting, uh, training and development, uh, workshops, those kinds of things. Uh, the book was written because I don't want what I know to go away if I do. and they can find me on my website at trust unlimited.com. Uh, there's a blog section there with plenty of articles and topics like rebuilding trust with the police or. Jason Hull (34:45) because I don't And they can find me on my website at trustunlimited.com. There's a blog section there with plenty of articles and topics like rebuilding trust with the police or Darryl (35:01) Trust in parenting or trust in leadership. ⁓ I have a podcast called the imperfect cafe. ⁓ Jason Hull (35:02) trusting parenting or trusting leadership. I have a podcast called The Uperca Cafe. Darryl (35:09) and they can reach out to me directly by email at Darryl at trust unlimited.com. Jason Hull (35:09) and they can reach out to me directly by email, darryl.trusthumbln.com. Perfect. Darryl, it's been a pleasure. Appreciate you coming on the show. Thanks for being here. Thanks for the opportunity. Absolutely. All right. So for those of you that enjoyed the show and you maybe have felt stuck or stagnant and you want to take your property management business to the next level, you can reach out to us at doorgrow.com. Darryl (35:22) Thanks for the opportunity, Jason. Jason Hull (35:37) Also join our free Facebook community just for property management business owners at doorgrowclub.com. And if you want tips, tricks, ideas, and to learn about our offers, subscribe to our newsletter by going to doorgrow.com slash subscribe. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. And until next time, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.

What a fascinating discussion this episode is!I was lucky enough to interview Darryl Stickel PH.D founder of Trust Unlimited. Darryl has been recognised as one of the world's leading thinkers on trust by Trust Across America and Trust Around the World and includes such noted institutions as Harvard, NYU, Notre Dame and UC Irvine on the list of venues where he has been called upon to speak.Darryl's book Building Trust: Exceptional Leadership in an Uncertain World is a must read for those wishing to master the true value of trust and relationships, creating an unbeatable workplace culture that attracts the best talent and highest-level clientele.Trust me - you will enjoy the time you invest in listening to this episode!You can contact Darryl via his website here.Send us a textContact ABM Risk Partnership to optimise your risk management approach: email us: info@abmrisk.com.au Tweet us at @4RiskCme Visit our LinkedIn page https://www.linkedin.com/company/18394064/admin/ Thanks for listening to the show and please keep your guest suggestions coming!

Losing someone's trust is easy - building it back is much harder.  In this episode of Linda's Corner, Dr. Darryl Stickel answers key questions leaders face:  what is trust, why is it essential to leadership, and how can I become more trusted?  Darryl is one of the world's leading experts on trust, the founder of Trust Unlimited, and the author of, Building Trust: Exceptional Leadership in an Uncertain World.,  You can react Darryl at his website https://www.trustunlimited.com.Some of the highlights Darryl shares:What is trust?What can I do to build trust?What is the formula for perceived trust?How to assess levels of uncertainty, vulnerability, and risk How to close the gap between how much you are trusted and how much you should be trustedEmotions affect our ability to be rational and that affects levels of trust - here's what to do about thatExamples of how building trust has improved relationships between parents and childrenWhat is "benevolence" and how does it affect people's willingness to trust me?How do my assumptions affect people's willingness to trust me?How clear communication can help build trust How my integrity affect's people's willingness to trust me?How accepting people and loving them builds trustHow do build trust even when I make mistakesAnd morePlease share, subscribe, leave a rating and review, visit the Linda's Corner website at lindascornerpodcast.com and/or follow on youtube, facebook, instagram, and pinterest @lindascornerpodcast. Thanks!Also please visit the Hope for Healing website at hopeforhealingfoundation.org for free resources to increase happiness, build confidence and self esteem, improve relationships, manage stress, and calm feelings of depression and anxiety.

In This Episode, We Chat About: How to be self confident and create power in vulnerability. Perspective shifts that will guide you as a parent. Ways to build a relationship with your kids based on trust.   Resources + Links:   Go to Darryl's website trustunlimited.com   Learn more about our coaching services & upcoming events: https://www.girlsmentorship.com/ Connect with us on Instagram: Girls Mentorship | @girlsmentorship Jill Petersen | @jillphxsen Mary Frances | @msmaryfran   Join our Facebook Community | Girls Mentorship   Show Notes: The foundation of any relationship is trust and the ability to be vulnerable. That includes your kids! Hold on to your hats, because we have an incredible conversation with you all about building a trusting and empowering relationship with your kids with Dr Darryl Stickel. Darrell holds a PhD in business from Duke University and is a true expert when it comes to building trust even in the most challenging and uncertain circumstances. In fact, he wrote his doctoral thesis on just that, building trust in hostile environments. In 2003, he founded Trust Unlimited, an organization dedicated to helping individuals and businesses foster trust and exceptional leadership. From his expertise in this subject, and personal experience we're going to dive into everything that will help you build a strong and trusting relationship with the kids you love most!   01:30 How to be self confident and create power in vulnerability. 05:15 Why it's important to see other perspectives and have a relational approach to parenting. 10:45 Stop trying to control your kids and do this to build trust with them instead. 16:30 How can I be the authority and set boundaries while considering my kid's needs? 22:15 Ways we as parents impact our kids self esteem and leadership development. 27:45 Personal stories of how Darryl helped his son develop and embrace his unique traits. 33:30 Ways to build a relationship of trust with anyone, especially your kids. 40:15 What is a WTF moment you've turned into a WTL moment?  

Have you ever thought about the strength of your relationships as a fundamental part of harmonious design? A home where everyone feels heard, valued, and comfortable? Isn't that what we are all striving for? My guest this week, Darryl Stickel, is a trust expert. Darryl Stickel holds a PhD in Business from Duke University. He wrote his doctoral thesis on building trust in hostile environments. Upon completion of his studies, Darryl worked for McKinsey & Company in their Toronto office. Darryl founded Trust Unlimited in 2003. Darryl has worked with senior executives from a broad range of industries all over the world. He has served as faculty for the Luxembourg School of Business and the Center for Effective Organizations at the University of Southern California. Darryl recently completed his book Building Trust: Exceptional Leadership in an Uncertain World. We had an empowering and heart-warming conversation about a topic that doesn't get as much attention as it should. Building Trust The journey he shares with us through hardship has shaped his, now sightless, view of the world.  It has helped him see opportunities to build trust, enhance and restore relationships in even the most hopeless circumstances. The work that he has done for over 2 decades in helping others build trust in hostile environments can be applied to every relationship in our lives. Home, work, business, community.  Whether they could use some enhancement or a radical transformation. Darryl  breaks down the different elements of trust giving us an actionable template to apply to any relationship. We dive deep into the reasons that our ability to trust and to build trust are at an all time low in the climate that we are currently in. It is a conversation full of powerful observations and actionable tips that you don't want to miss! For the full show notes, visit the episode webpage: inhereyespodcast.com/episode101

Losing someone's trust is easy—building it back is much harder. In Building Trust: Exceptional Leadership in an Uncertain World, Darryl Stickel answers the key questions leaders face: what is trust, why is it essential to leadership, and how can I become more trusted? Trust is a basic, intuitive human reaction; it holds the fabric of our society together. Unfortunately, trust is at an all-time low in our institutions, governments, healthcare, and law enforcement. Fewer people attend a place of worship than at any time in the last eighty-plus years. Citizens fear their votes are not being counted and that politicians are lying to them—that the system itself has no legitimacy. People fail to take life-saving vaccines because they don't trust what medical professionals and policymakers tell them. In law enforcement, a lack of trust motivates non-cooperation, fear, and a breakdown in law and order. We are facing an unprecedented trust-deficit crisis. In Building Trust: Exceptional Leadership in an Uncertain World, Darryl Stickel, one of the world's foremost experts on trust, outlines his groundbreaking Trust Unlimited blueprint for building trust. Stickel moves away from the traditional approach of influencing people's willingness to trust—the con artist's tactic—to employing one or more of ten levers, which leaders can “pull” to close the gap between how much they are trusted and how much they should be. This approach also makes them more trustable and increases trust where it is deficient. Detailed case studies provide examples of his Trust Unlimited model in action. Have questions? Interested in working with us? Click the link below to schedule a call... https://calendly.com/ejwcoaching/timewithedna --- Send in a voice message: https://podcasters.spotify.com/pod/show/keepingitrealonpurpose/message

Welcome to an interview with the author of Building Trust: Exceptional Leadership in an Uncertain World, Darryl Stickel. In his book, Darryl outlines his groundbreaking Trust Unlimited blueprint for building trust. Stickel moves away from the traditional approach of influencing people's willingness to trust—the con artist's tactic—to employing one or more of ten levers, which leaders can “pull” to close the gap between how much they are trusted and how much they should be. This approach also makes them more trustable and increases trust where it is deficient. Darryl Stickel is one of the world's leading experts on trust with over twenty years of experience. His Ph.D. ¨Building Trust in Hostile Environments¨ from Duke University established him as a global leader for governments, businesses and NGOs on practical approaches to building trust.  Darryl has worked for Mckinsey & Company in their Toronto office, as well as advised the Canadian Military on trust building in Afghanistan. He has served as faculty for the Luxembourg School of Business and the Center for Effective Organizations at the University of Southern California and recently completed his book Building Trust: Exceptional Leadership in an Uncertain World. His contribution to the field of trust has been recognized by his nomination to the Top Thought Leaders on Trust by Trust Across America; Trust Around the World. Get Darryl's book here: https://rb.gy/3boas Building Trust: Exceptional Leadership in an Uncertain World, Darryl Stickel Here are some free gifts for you:Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 361, an interview with the author of Building Trust: Exceptional Leadership in an Uncertain World, Darryl Stickel. In his book, Darryl outlines his groundbreaking Trust Unlimited blueprint for building trust. Stickel moves away from the traditional approach of influencing people's willingness to trust—the con artist's tactic—to employing one or more of ten levers, which leaders can “pull” to close the gap between how much they are trusted and how much they should be. This approach also makes them more trustable and increases trust where it is deficient. Darryl Stickel is one of the world's leading experts on trust with over twenty years of experience. His Ph.D. ¨Building Trust in Hostile Environments¨ from Duke University established him as a global leader for governments, businesses and NGOs on practical approaches to building trust.  Darryl has worked for Mckinsey & Company in their Toronto office, as well as advised the Canadian Military on trust building in Afghanistan. He has served as faculty for the Luxembourg School of Business and the Center for Effective Organizations at the University of Southern California and recently completed his book Building Trust: Exceptional Leadership in an Uncertain World. His contribution to the field of trust has been recognized by his nomination to the Top Thought Leaders on Trust by Trust Across America; Trust Around the World. Get Darryl's book here: https://rb.gy/3boas Building Trust: Exceptional Leadership in an Uncertain World, Darryl Stickel Here are some free gifts for you:Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Darryl Stickel is one of the world's leading experts on trust. He teaches leaders how to find and use their most powerful tool. Darryl is an unshakable force of positivity and brings the best out of people. His trials have strengthened his resolve and character to be a positive force for Trust.   00:33: About Darryl Stickel and his journey. Darryl Stickel is one of the world's leading experts on trust with over twenty years of experience. His Ph.D. ¨Building Trust in Hostile Environments¨ from Duke University established him as a global leader for governments, businesses, and NGOs on practical approaches to building trust. Darryl has worked for Mckinsey & Company in their Toronto office, as well as advised the Canadian Military on trust building in Afghanistan.  He has served as faculty for the Luxembourg School of Business and the Centre for Effective Organizations at the University of Southern California and recently completed his book Building Trust: Exceptional Leadership in an Uncertain World. --- Support this podcast: https://podcasters.spotify.com/pod/show/tbcy/support

 Dr. Darryl Stickel holds a Ph.D. in Business from Duke University and completed his doctoral thesis on building trust in hostile environments. He is an executive coach, a consultant, a trainer, and an author. Upon completing his studies Darryl served as a consultant for Mckinsey & Company prior to founding his own consulting firm, Trust Unlimited. As the founder of Trust Unlimited he has advised organizations and individuals in what trust is, how it works, and how to build it. The experience of helping organizations actually solve trust problems has provided a blend of deep theoretical knowledge and practical applied experience.Dr. Stickel works with individuals and teams and teaches them proprietary models, techniques, and methods for building trust with their clients, teams, and stakeholders.  He has worked with some of the top thought leaders in wealth advisory services in North America.In this episode, Darryl shares insights into:◈ Perceived uncertainty and perceived vulnerability.◈ Ownership and accountability.◈ Creating safe environment for children◈ How to leverage the idea of trust.[00:02:44]- How did it all start.[00:06:16]- All the research is talking about uncertainty.[00:07:38-00:09:21]- “The more powerful those emotions become, the less rational we are.”[00:12:15]- Trust is a combination of uncertainty and vulnerability.[00:16:45]- What about that person being a jerk.[00:17:40]- 12 different levers that we can pull.[00:21:40-00:23:18]- “What is the role that I'm playing when things go wrong is how we learn and grow and develop and improve our probability of success.”[00:26:15]- How do we hear other people's viewpoints.[00:30:20]- Creating safe environment for kids.[00:40:45-00:42:37]- “Even when you're upset with me, I know it's about what's best for me.”[00:46:28]- Time to step into new skills.[00:48:04-00:49:12]- “Sometimes a hard road is a good teacher.”[00:50:42]- Perspective or understanding of trust.[00:53:31]- Trust is something we have control over.https://www.trustunlimited.com/Please do me a favor, subscribe, leave a positive review on iTunes, follow us on Instagram and share if you know anyone who would benefit from this or other episodes!Do you want to work with me? Reach out and let me know!https://www.instagram.com/youwinninglife/https://www.tiktok.com/@youwinninglifehttps://linktr.ee/jasonwasserlmftThank you for joining me on this ride!Jason Wasser Therapist/CoachOnline Tele-Therapy & Coaching

Darryl Stickel is one of the world's leading experts on trust with over twenty years experience. His Ph.D. ¨Building Trust in Hostile Environments¨ from Duke University established him as a global leader for governments, businesses and NGOs on practical approaches to building trust. Darryl has worked for Mckinsey & Company in their Toronto office, as well as advised the Canadian Military on trust building in Afghanistan. He has served as faculty for the Luxembourg School of Business and the Center for Effective Organizations at the University of Southern California and recently completed his book: "Building Trust: Exceptional Leadership in an Uncertain World". In this episode of The AdCast we discuss: What trust actually is, Darryl's research on building trust in hostile environments, the necessity of trust in society, building trust in the business world, and much more! Connect w/ Darryl Stickel: LinkedIn: ⁠https://www.linkedin.com/in/darryl-stickel-phd-b544b/⁠ Website: ⁠https://www.trustunlimited.com/⁠ Book: ⁠https://www.amazon.com/Building-Trust-Exceptional-Leadership-Uncertain/dp/1637630794⁠ Connect w/ Eric Elliott: Website: ⁠https://ericelliott.com/ ⁠Facebook: ⁠https://www.facebook.com/ericelliottspeaker ⁠LinkedIn: ⁠https://www.linkedin.com/in/iamericelliott/⁠ Instagram: ⁠https://www.instagram.com/ericmelliott/ ⁠Twitter: ⁠https://twitter.com/EricMElliott ⁠Tiktok: ⁠https://www.tiktok.com/@ericmelliott ⁠Podcast: ⁠https://open.spotify.com/show/57h1TKWmvENS9QhBPDkXdl?si=d562cf19a14b43fe ⁠Text: 843-279-5843 Brought to you by VIP Marketing. VIP Marketing is a digital advertising agency based in Charleston, SC. Our mission is to separate our clients from the crowd. We commit to serve and deliver their marketing and creative needs on time and within scope. So then, our goal is to partner with businesses to market to the right people, capture their attention. In brief, we get results with premium video production, social media marketing, graphic design, media planning, and media buying. Ultimately, we believe every business deserves Very Important Placement. The VIP Marketing team understands that all media plans are not created equal. So much great creative work is sabotaged by their placement. What good is an awesome video if no one sees it? Or, what if it's served to the wrong audience? Generally speaking, you're wasting dollars. VIP Marketing uses some of the best tools on the market to find your audience. Then, after building awareness, we aim to keep their attention. Finally, our strategies help turn these leads into conversions and revenue for your business. Visit ⁠www.vipmarketing.com⁠ to learn more. Call: 843-760-0707 Message: ⁠https://www.facebook.com/VIPMarketingUSA

In this podcast episode we interview Darryl Stickel, Leader and Founder at Trust Unlimited. Stickel discusses the decline of benevolence and the increase in fabrication in virtual work teams in the last three years, emphasizing the importance of benevolence as a critical lever in building trust. He also shares insights on how to build trust in hybrid work teams by reducing miscommunication, increasing transparency, and understanding the meaning of benevolence, integrity, and ability. Stickel notes that vulnerability takes courage, and organizations can increase trust by making themselves more predictable and intentionally reducing uncertainty as we Team Anywhere.READ THE FULL EPISODE SUMMARY HERE! Hosted on Acast. See acast.com/privacy for more information.

In celebration of our third anniversary, we're releasing the first of two new episodes this week. The ability to build trust is a skill that can be developed. In this episode, Dr. Graham Taylor is joined by Darryl Stickel. Darryl is one of the world's leading experts on trust. Darryl is an executive coach with over 20 years of experience focused on trust. As the founder of Trust Unlimited, Darryl teaches Trust through masterclasses, small group learning, and one-on-one coaching. In June of 2022 Darryl published his book Building Trust: Exceptional Leadership in an Uncertain World. Together Graham and Darryl discuss the formula to building trust, the importance of trust in today's societal landscape, the challenges of uncertainty, the significance of context, and the levers we can pull to help build trust and create stronger relationships in our lives. For more information about Darryl Stickel and his company Trust Unlimited, please visit: https://www.trustunlimited.com To contact Darryl, please email him at Darryl@trustunlimited.com To learn more about Building Trust: Exceptional Leadership in an Uncertain World by Darryl Stickel, please visit: https://www.amazon.ca/Building-Trust-Exceptional-Leadership-Uncertain/dp/1637630794 To read more of Darryl's work, please visit his blog: https://www.trustunlimited.com/blog/ Finally, you can connect with Darryl by visiting LinkedIn, or visit: https://www.linkedin.com/company/trust-unlimited/

Enjoy a conversation with Darryl Stickel, Author, and Founder of Trust Unlimited. Darryl is one of the world's leading experts on trust with over twenty years of experience. His Ph.D.¨Building Trust in Hostile Environments¨ from Duke University established him as a global leader for governments, businesses, and NGO's on practical approaches to building trust, andrecently completed his book Building Trust: Exceptional Leadership in an Uncertain World. Darryl's trust model is both simple and insightful and his practical experience combined with his deep knowledge of trust make him a powerful thought partner and ally for individuals. In this session we will discuss: ·      How growing up in a small town shaped one of the world's leading experts on trust ·      How the framework of uncertainty and vulnerability play into developing trust  ·      Some of the 10 levers Darryl teaches about in developing trust as a leader ·      Honest conversations to help parents create an environment of trust with their children ·      Developing trust in the patient-doctor relationship   You can learn more about Darryl and his programs at: www.trustunlimited.com

Darryl Stickel is one of the world's leading experts on trust. He teaches leaders how to find and use their most powerful tool. A tool that is always in a leader's control, how to effectively build trust in their relationships. Darryl is an unshakable force of positivity and brings the best out of people. His personal trials have strengthened his resolve and character to be a positive force for Trust. He believes in a bright future and our ability to build it together.Dr. Stickel is an executive coach with over 20 years of experience focused on Trust. His PhD "Building Trust in Hostile Environments" from Duke University established his unique and practical approach to Building Trust. In this episode, Ryan and Darryl explore why trust is waning in our days, how to rebuild it, why it doesn't take as long as you'd think, and much more. You can find Darryl Stickel at Trust Unlimited: https://www.trustunlimited.com/Mentioned on the Show:* Darryl's latest book: “Building Trust: Exceptional Leadership in an Uncertain World.” * Join the newsletter and never miss a thing. * Leave a rating or review for the Podcast. Get full access to The Art of Paying Attention at ryanjpelton.substack.com/subscribe

What is trust? Why is it essential to leadership? How can you become more trusted? In this episode, Darryl Stickel answers these questions and more. What You'll Learn: 1. How to identify if trust is missing from your organization 2. What are the two components of trust: vulnerability and uncertainty 3. Examples of transparent communication that'll allow you to connect with anyone 4. Using benevolence, integrity, ability and context to reduce uncertainty that others feel about us 5. What to expect from someone when practicing vulnerability 6. Teeing up conversations to approach them without judgment and create clarity 7. Can you be benevolent and hold people accountable at the same time? Who is Darryl Stickel? Darryl is a highly experienced executive coach and expert in trust-building. He has a PhD in "Building Trust in Hostile Environments" from Duke University. He Founded, Trust Unlimited, whose mission is to help individuals and organizations create an environment of higher trust levels that fosters collaboration, encourages risk-taking, and leads to significant advancements. He also authored the book, Building Trust: Exceptional Leadership in an Uncertain World, to further expand on the principles of trust within leadership. Mentions: Building Trust: Exceptional Leadership in an Uncertain World: https://www.simonandschuster.com/books/Building-Trust/Darryl-Stickel/9781637630792 Follow Darryl: Website: https://www.trustunlimited.com/ LinkedIn: https://www.linkedin.com/in/darryl-stickel-phd-b544b?originalSubdomain=ca More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/craig-dowden/message

The world faces some big hairyproblems: climate change, racerelations, pandemics, politicaldivides, and other areas ofconflict require collectivecollaborative action to resolve.Trust among people is at thelowest levels we've ever seen.With over twenty yearsexperience focused on, his PhD"Building Trust in HostileEnvironments" from DukeUniversity established him as aglobal leader for governments,businesses and NGO's onpractical approaches to buildingTrust.With a doctoral thesis onbuilding trust in hostileDARRYL STICKELenvironments, Darryl hasworked for Mckinsey &Company in their Toronto officeas well as advised the CanadianMilitary on trust building inAfghanistan. In 2003 hefounded Trust Unlimited.Darryl has worked with seniorexecutives from a broad rangeof industries from all over theworld. He has served as facultyfor the Luxembourg School ofBusiness and the Center forEffective Organizations at theUniversity of SouthernCalifornia. Darryl recentlycompleted his book BuildingTrust: Exceptional Leadership in anUncertain World.

Harvey Brownstone conducts an in-depth interview with Darryl Stickel, Author, “Building Trust: Exceptional Leadership in an Uncertain World” About Harvey's guest: Today's show is all about a topic that's rarely discussed:  trust.    Although trust is a basic, intuitive human reaction, and it should play a major part in a well-functioning society, it is at an all-time low in our personal relationships, business institutions, governments, health care, and law enforcement.   Fewer people attend a place of worship than at any time in the last century.  Citizens fear their votes are not being counted, and that politicians are simply con artists who are lying to them.  Some people believe that our system of democracy itself has no legitimacy.  Millions of people refuse to take life-saving vaccines because they don't trust what medical professionals and the media are telling them.  In law enforcement and the justice system, a lack of trust motivates noncooperation, fear, and a breakdown in law and order.     In fact, in 2020, the Secretary General of the United Nations, Antonio Guterres, stated that “trust is at a breaking point and could have profound implications for international cooperation, because without it, humanity cannot survive.”   Today's guest, Darryl Stickel, believes we're facing an unprecedented trust deficit crisis.  He wrote his PhD thesis on "Building Trust in Hostile Environments", and he's dedicated his career as an executive coach, to teaching leaders how to effectively build trust in their relationships.  He's a professor at the Luxembourg School of Business, teaching in their MBA and executive education programs.   His new book, entitled “Building Trust: Exceptional Leadership in an Uncertain World”, outlines his groundbreaking, practical and insightful  methodology for building trust, which he calls the “Trust Unlimited” model.  He's been described as a “Trust Savant”, because he's  one of the world's leading experts on diagnosing critically important trust problems for individuals, teams and organizations at the highest level, and helping them to create a path to move forward in a positive and constructive way. For more interviews and podcasts go to: https://www.harveybrownstoneinterviews.com/ https://www.trustunlimited.com/https://www.facebook.com/TrustUnlimited https://www.linkedin.com/company/trust-unlimited/  #darrylstickel   # trustunlimited  #harveybrownstoneinterviews

A surprising Gallup survey recently revealed that 77% of employees have some degree of mistrust of their leaders. This alarming number is important to address because trust touches every area of a business. Research tells us that there is a direct correlation between high trust and high engagement and productivity. So, what can leaders do if their employees lack trust, and more importantly, how can leaders build and maintain it?In this episode of “Bring Out The Talent,” we are joined by Dr. Darryl Stickel. Dr. Stickel helps us explore the important topic of trust in the workplace and what we can do to develop it. Dr. Stickel has devoted his career to understanding trust, what it is, how it functions, and how to increase it. He holds a PhD in Business from Duke University and wrote the book, “Building Trust: Exceptional Leadership in an Uncertain World.” After leaving Mckinsey & Company in 2001, Darryl founded Trust Unlimited and he is also a professor at the Luxembourg School of Business teaching in the MBA program and in their executive education program.Tune in as Dr. Stickel shares invaluable insight and helps us explore his revolutionary blueprint for developing trust within leaders.

For this week's QFF podcast episode, Rob interviews Darryl Stickel, Ph.D., who's based in Victoria, British Columbia, Canada. Darryl's an esteemed academic, he earned his Ph.D. at Duke university where he did his thesis on “building trust in hostile environments.”, he's also a researcher and consultant, and Darryl is the founder of Trust Unlimited.  Trust, is an essential component in any relationship, whether it be between friends, or family members, especially in business. Trust really can make the difference between a high-performing business and a low-performing business. Darryl Stickel, Ph.D., founder of Trust Unlimited, helps small-medium business owners, by providing insights and strategies to help build and maintain trust in a business. According to Darryl, to achieve trust even in times when you made mistakes, you must have benevolence; have others' best interests at heart, have integrity; commit hard to your promises, and ability; being able to follow up on your promises.  This Cast Covers: Trust is an important aspect of a business. Darryl Stickel's, Ph.D., perspective of trust. The element of uncertainty and vulnerability when trusting someone. Asking ourselves the two fundamental questions when we trust someone. Managing risks by lowering uncertainty and avoiding vulnerability. Rebuilding trust after the event of a mistake. The 10 Levers you can pull to build trust. Giving an honest and transparent apology. Understanding the best interests of the client. Focusing on the things you have control of, rather than making rash promises. Links:  Darryl's Linkedin Darryl's Company Website Darryl's Facebook Additional Resources: Building Trust: Exceptional Leadership in an Uncertain World by Darryl Stickel     Quotes: “Trust is, … it's one of the primary drivers of successful organizations.” — Darryl Stickel. “Certainty and vulnerability are the two primary factors that drive the trust decision.” — Darryl Stickel. “Have somebody's best interests at heart.” — Darryl Stickel. “Apology combined with an acknowledgment of the harm that was caused to the other party.” — Darryl Stickel. “We don't make promises that it'll never happen again.” — Darryl Stickel.

What is trust? Why do we place such a high value on it? Despite protestations to the contrary, 95% of people aren't as trustworthy as they believe themselves to be. Darryl Stickel joins Jeanne today as they discuss the myths surrounding trust, what it actually is, and what has to be done to restore trust in society.   Darryl has a Ph.D. in business from Duke University, where he completed his dissertation thesis on "Building Trust in Hostile Environments." Before starting his own small business, Trust Unlimited, he worked for the management consulting organization McKinsey & Company.   Nowadays, trust is a hot topic, but few people are discussing solutions. For the past 20 years, Darryl has worked to improve people's and organizations' understanding of what trust is, how it functions, and how to develop it. Come join us today for a stimulating discussion and helpful advice on how to establish trust!   *Find out more about Darryl and his services via his website: https://www.trustunlimited.com/ *Check out his amazing book "Building Trust: Exceptional Leadership in an Uncertain World" *Subscribe to Darryl's YouTube channel to help spread his positive message further https://www.youtube.com/@trustunlimited-podcasts7680 * Connect with me on IG @theholisticrecoveryspecialst & @the_recovery_concierge * You can find Naturally High's Podcast Transcripts here: https://therecoverycon.wpengine.com/?page_id=744 * TRAUMA RECOVERY FACILITATOR TRAINING: Discover a comprehensive, integrative care method for sustainable change and optimal well-being as a trauma-informed facilitator blending evidence-based methodologies of neuroscience, attachment theory, nervous system regulation, epigenetics, and relational somatic healing that will transform all areas of your life and that of your clients. Learn more & get on the waitlist! https://www.invokingthehealer.com/trauma-recovery-facilitator-waitlist

In the episode 122 of IDEAS+LEADERS podcast I am speaking with Darryl Stickel about building trust as a leader. Why is it important to build trust and how can we build and rebuild it in our teams? Listen to this episode to find out. With a doctoral thesis on building trust in hostile environments, Darryl has worked for Mckinsey & Company in their Toronto office as well as advised the Canadian Military on trust building in Afghanistan. In 2003 he founded Trust Unlimited. Darryl has worked with senior executives from a broad range of industries from all over the world. He has served as faculty for the Luxembourg School of Business and the Center for Effective Organizations at the University of Southern California. You can contact Darryl HERE Thank you for joining me on this episode of IDEAS+LEADERS. If you enjoyed this episode, please share, subscribe and review so that more people can enjoy the podcast https://apple.co/3fKv9IH

In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Darryl Stickel about building trust in hostile environments. Darryl Stickel (https://www.linkedin.com/in/darryl-stickel-phd-b544b/?originalSubdomain=ca) has devoted his career to understanding trust, what it is, how it functions, and how to increase it. He holds a PhD in Business from Duke University and wrote his doctoral thesis on building trust in hostile environments. After leaving Mckinsey & Company in 2001, Darryl founded Trust Unlimited. His clients have included financial services, telecoms, tech, families, and the Canadian Military in Afghanistan. He is also a professor at the Luxembourg School of Business teaching in the MBA program and in their executive education program. Building Trust: Exceptional Leadership in an Uncertain World is his first book. Darryl, who is legally blind, lives in Victoria, Canada with his two sons and his “trusty” sidekick, his seeing eye dog, Drake. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! This episode is sponsored by/brought to you by BetterHelp. Give online therapy a try at www.BetterHelp.com/HCI and get on your way to being your best self. Check out Ka'Chava at www.Kachava.com/HCI. Check out BELAY here. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Westover's book, The Future Leader. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership. Check out the latest issue of the Human Capital Leadership magazine. Each HCI Podcast episode (Program, ID No. 592296) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Learn more about your ad choices. Visit megaphone.fm/adchoices

In this mesmerizing episode I speak with Darryl Stickel, founder of Trust Unlimited and author of: "Building Trust: Exceptional Leadership in an Uncertain World," whose through line was coming from a small community in Canada where everyone trusted and cooperated with each other and discovering how absent that was in the wider world. https://www.trustunlimited.com/

What does it take to build trust? Do we even really know what trust means? There's a lot that goes into truly understanding the idea of trust and today's guest is an absolute expert on the subject. He studied it, wrote his thesis on it, has written a book about it, and has now dedicated his business and life's work to building trust. Darryl Stickel is the author of Building Trust: Exceptional Leadership in an Uncertain World and the founder of Trust Unlimited. Through Trust Unlimited, Darryl teaches leaders how to find and use their most powerful tool. A tool that is always in a leader's control, how to effectively build trust in their relationships. In this episode with Darryl, we discuss what it takes to build trust, how fragile it can be, and how easy it is to break it. He shares how to be in a place where you can be trusted and can trust others. In a world where we are seeking and hoping we can trust our world leaders, this conversation is very timely. What We Talked About in This Episode: Darryl's Background, Upbringing, and Interest in the Idea of Trust Why Trust is an Important Topic What If There Were No Villains? How Trust Actually Works The Definition of Trust Practical Steps to Take to Build Trust Understanding Trusting Contexts Having a Shared Understanding in a Team Resetting Emotional States Short Term Problems that Can be Resolved with Trust How Trust Differentiates Us Darryl's Book Recommendation and Daily Rituals About Our Guest: Darryl holds a Ph.D. in Business from Duke University and completed his doctoral thesis on building trust in hostile environments. Upon completing his studies Darryl served as a consultant for Mckinsey & Company prior to founding his own consulting firm, Trust Unlimited. As the founder of Trust Unlimited he has advised organizations and individuals on what trust is, how it works, and how to build it. The experience of helping organizations actually solve trust problems has provided a blend of deep theoretical knowledge and practical applied experience. Darryl has worked with a broad range of organizations over the past 15 years with Trust Unlimited. Darryl serves as a coach and advisor for CEO's and other senior executives across a broad range of organizations and industries. He helps senior executives with business related issues but also helps them focus on the people problems that can be among the most challenging they face. Connect with Darryl Stickel: https://www.trustunlimited.com/ Links and Resources: Trust Unlimited Website Building Trust: Exceptional Leadership in an Uncertain World by Darryl Stickel Connect with John Murphy: LinkedIn Twitter YouTube Facebook If you liked this episode, please don't forget to subscribe, tune in, and share this podcast. Thanks for tuning in!

Dr. Darryl Stickel has devoted his career to understanding trust, what it is, how it functions, and how to increase it. He holds a PhD in Business from Duke University and wrote his doctoral thesis on building trust in hostile environments. After leaving Mckinsey & Company in 2001, Darryl founded Trust Unlimited. His clients have included financial services, telecoms, tech, families, and the Canadian Military in Afghanistan. He is also a professor at the Luxembourg School of Business teaching in the MBA program and in their executive education program. Building Trust: Exceptional Leadership in an Uncertain World is his first book. Darryl, who is legally blind, lives in Victoria, Canada with his two sons and his “trusty” sidekick, his seeing eye dog, Drake. For more collaboration, visit www.collaborationsuperpowers.com.

On episode 133, we welcome Darryl Stickel to discuss the elements of building trust in various types of relationships, the levers of trust - integrity, benevolence, ability, how to foster all three and why we need to, confirmation bias and why positive perceptions of others become more positive over time and negative ones become increasingly more negative, our overly positive self-conceptions and how challenging them helps improve our relationships, generosity and vulnerability begetting more generosity and vulnerability and the importance of becoming less self-protective, and the value of empathy and learning to take others' behaviors less personally. Darryl Stickel has devoted his career to understanding trust, what it is, how it functions, and how to increase it. He holds a PhD in Business from Duke University. Before founding Trust Unlimited in 2001, he was a consultant at McKinsey and Company, the world-renowned global management consulting firm. He has helped leaders build trust in a wide range of business and personal environments, including financial services, telecoms, hi-tech, families, and the Canadian Military in Afghanistan. He is also a professor at the Luxembourg School of Business teaching in the MBA program and in their executive education program. His new book, out now, is called Building Trust: Exceptional Leadership in an Uncertain World. | Darryl Stickel | ►Website | https://www.trustunlimited.com/about/ ►Building Trust Book Link | https://bit.ly/3zCGQIX Where you can find us: | Seize The Moment Podcast | ► Facebook | https://www.facebook.com/SeizeTheMoment ► Twitter | https://twitter.com/seize_podcast  ► Instagram | https://www.instagram.com/seizethemoment ► TikTok | https://www.tiktok.com/@seizethemomentpodcast ► Patreon | https://www.patreon.com/user?u=32208666

Today on the show we have Darryl Stickel. Darryl talks about a really important subject that is often misunderstood and probably overlooked...trust. Darryl holds a Ph.D. from Duke University and wrote a doctoral thesis on building trust in hostile environments. He has founded his own company Trust Unlimited. Many are talking about trust these days but few actually know what to do about it. He has spent the last 20 years helping individuals and organizations better understand what trust is, how it works, and how to build it.   >>> https://www.trustunlimited.com/ >>> Email Darryl: darryl@trustunlimited.com   >>> Connect with me on IG @theholisticrecoveryspecialst & @the_recovery_concierge   >>> You can find Naturally High's Podcast Transcripts here: https://therecoverycon.wpengine.com/?page_id=744

Today I'm joined by Darryl Stickel. Darryl has devoted his career to understanding trust, what it is, how it functions, and how to increase it. He holds a Ph.D. in Business from Duke University and wrote his doctoral thesis on building trust in hostile environments. After leaving Mckinsey & Company in 2001, Darryl founded Trust Unlimited. His clients have included financial services, telecoms, tech, families, and the Canadian Military in Afghanistan. He is the author of a new book called Building Trust: Exceptional Leadership in an Uncertain World. Trust is so important to leadership and I'm honored to have Darryl on the show to talk about it. Trust Unlimited website Building Trust: Exceptional Leadership in an Uncertain World book ____ Order my latest bestselling book You Have the Watch: A Guided Journal to Become a Leader Worth Following Purchase my bestselling leadership book now All in the Same Boat - Lead Your Organization Like a Nuclear Submariner Visit our sponsor Bottom Gun Coffee Company use the discount code DEEP Become a leader worth following today with these powerful resources: Purchase my bestselling leadership book "I Have the Watch: Becoming a Leader Worth Following" use the discount code "DEEP" Subscribe to my leadership newsletter Follow Jon S Rennie on Twitter Follow Jon S Rennie on Instagram Follow Jon S Rennie on YouTube Follow Jon S Rennie on Substack The Experience of Leadership book   Learn more about your ad choices. Visit megaphone.fm/adchoices

Darryl Stickel, the founder of Trust Unlimited, has cracked the code on building and maintaining trust. He's the rare academic who not only has a big breakthrough in his field but also has developed a highly practical model. He's applied this model in war zones, business settings, and families, all with great success. Darryl offers us the gift of learning how to build better and nurture trust. Our conversation with him dives into how vulnerability, uncertainty and context play into creating or inhibiting trust…and offers more than a few solid insights along the way.