eCW Podcast

Discover how Mental Health Cooperative (MHC) in Nashville transformed their behavioral health care delivery with the eClinicalWorks 24-hour care module. In this episode, we welcome Megan Isham, Senior Clinical Systems Manager at MHC, who shares their transformative journey and the impact of this tool on their operations. With the growing recognition of behavioral and mental health, it's crucial to understand that delivering mental healthcare involves a broad spectrum of services. From outpatient therapy and counselling to crisis management, detox, and residential programs, each service comes with unique requirements. This podcast dives into how MHC has leveraged these capabilities to enhance their service delivery and improve health outcomes. Megan details how the Behavioral Health (BH) module has streamlined workflows, integrated care episodes, and customized protocols to meet the specific needs of their diverse patient population. She explains how the system's web-based nature allows their field staff to access vital tools in real time, significantly increasing efficiency and care quality. Key highlights include the seamless integration with Pyxis™ for medication management, customizable Progress Notes, and specialized order sets that cater to both inpatient and outpatient needs. Megan also discusses the innovative approaches to patient safety and the efficient management of complex cases through electronic safety plans and real-time census tracking. This episode is packed with valuable insights into how MHC's adoption of the BH module has been a game changer, delivering comprehensive services that truly made a difference.

Discover how eClinicalWorks RCM service has enhanced the operational efficiency and financial health of New England Community Medical Services. The practice, which caters to over 50 providers in skilled nursing and assisted living facilities, saw an improvement in their financial metrics, notably achieving a 99% first-pass acceptance rate and reducing average payment receipt days to 26. Key to their success was the seamless integration of eClinicalWorks RCM, which offered easy access to real-time analytics and comprehensive reports, thereby streamlining their revenue management process. The adoption of eClinicalWorks' flexible platform options, including eClinicalMobile and eClinicalTouch, further optimized their workflows, enhancing provider satisfaction and overall practice efficiency. Tune in to learn how eClinicalWorks RCM has been instrumental in improving both the financial landscape and operational workflows of New England Community Medical Services.

In this podcast episode, Chris Noyes from Texas Family Medicine delves into his journey of establishing a new practice with reduced upfront costs and scalable solutions. Dr. Noyes shares his firsthand experiences of navigating different EHR systems and why he ultimately returned to eClinicalWorks after exploring alternative EHRs.   In this engaging conversation, learn how the Fresh Start program from eClinicalWorks has empowered Dr. Noyes to manage costs effectively, adapt seamlessly to increasing patient loads, and maintain high-quality care without overwhelming expenses. The podcast highlights the unique customization features that eClinicalWorks offers, allowing practices to tailor patient portals and chart sections to meet their specific needs.

Trey Davis from Sun Life Health talks about power of Sunoh.ai in medical documentation. Learn how this AI technology captures diverse dialects with precision, enhancing the accuracy of medical records. Discover how Sunoh.ai is enhancing healthcare by saving providers valuable time and significantly improving patient communication.

Jason Tomlinson and Jason White from My Health Onsite unveil their groundbreaking membership model that provides open access to healthcare. Explore how this innovative approach is transforming the patient experience by offering accessibility and personalized care. Learn about the benefits of this unique model, from enhanced patient engagement to improved health outcomes. This episode is a must-listen for anyone interested in the future of healthcare delivery and the ways in which My Health Onsite is setting new standards in patient-centered care.

Listen to this eCW Podcast to uncover how Eye Surgeons of Richmond enhanced their billing operations with the integration of healow Payment Services. Learn how this innovative solution significantly reduced the administrative burden on staff while making payments more convenient and efficient for patients. We discuss the seamless transition to a more streamlined billing process and how it enhanced the overall patient experience. Whether you're a healthcare provider looking to optimize your billing operations or a patient interested in more convenient payment solutions, this episode provides valuable insights into transforming healthcare financial management.

In this podcast, discover the power of Real-Time Benefit Check (RTBC), where we delve into how RTBC enhances patient experiences by offering instant insights into healthcare benefits. RTBC provides real-time access to patient eligibility and out-of-pocket costs, making it easier for healthcare providers and patients to understand prescription expenses at the point of care. Tune in to learn how this innovative tool enhances transparency, streamlines communication, and ultimately improves healthcare outcomes. Perfect for healthcare professionals and patients seeking to navigate the complexities of medical expenses with ease.

In this episode of the eClinicalWorks Podcast, hear how Maryland Endocrine transformed its operations and culture. Faced with the decision to change their EHR, the practice implemented eClinicalWorks, including the web version and eClinicalMobile. These strategic enhancements resulted in significant benefits, including the receipt of $40,000 in payments on the first day that electronic statements were enabled. By optimizing front-office operations and embracing technology, Maryland Endocrine has streamlined workflows, improved patient communications, and energized their staff. Whether you are in healthcare or interested in transformative success stories, this episode offers valuable insights and strategies.

Discover how Phoenix Pointe Psychiatry transformed from a fledgling startup to a thriving independent practice in just six months with the help of eClinicalWorks Revenue Cycle Management Services. Psychiatric Physician Zakary Call shares his journey of launching his practice to meet Arizona's urgent need for psychiatric care. By leveraging eClinicalWorks expertise in billing and collections, Phoenix Pointe achieved a remarkable 98% first-pass acceptance rate and 98% net collections, all while reducing administrative burdens and operational costs. Call's story highlights the tangible benefits and impressive results of partnering with eClinicalWorks, enabling him to focus on providing exceptional patient care. 

Dive into the future of healthcare with our latest eClinicalWorks podcast episode on healow's No Show Prediction Module. Discover how this AI-powered tool is revolutionizing patient care by significantly reducing no-shows and last-minute cancellations. Hear from Stephanie Boik, director of quality and risk manager at CenterPoint Health, as she shares the remarkable impact of implementing this predictive technology. Learn how CenterPoint has enhanced patient access and optimized schedules, ensuring that every appointment slot is used efficiently. This episode is essential listening for healthcare professionals looking for innovative strategies to improve operational efficiency and patient satisfaction. Tune in to explore how AI is transforming healthcare management, leading to more effective and reliable care delivery. 

Discover eClinicalWorks Rheumatology module and how it can benefit your practice. In this episode of the eClinicalWorks Podcast, host Marzia Fatimah speaks with Archana Sampath, lead product analyst for the module. Designed for rheumatologists, orthopedists, and physical therapists, this module allows for joint documentation on patients' Progress Notes. With a user-friendly interface, providers can easily document joint conditions and use disease activity calculators to calculate scores. Best of all, there are no associated costs with enabling this module. User guides and training materials are available on my.eclinicalworks.com. Tune in to learn more about this powerful tool for your practice.

Join us as we explore the exciting journey of New York's Dermatology Specialists with their CEO, Gil Messer. In this episode, we dive deep into the process of their optimization services, from the initial assessment to the realization of tangible outcomes. Learn how their front-end denials decreased by 40% and how they managed to drop their claims submission lag by over 50% through strategic optimization. Understand how eCW's real-time eligibility check and patient-friendly tools have drastically improved their patient experience and front-desk productivity. Tune into this episode to understand the immense potential of optimization services for your practice's growth and expansion. Experience the power of eCW's innovative solutions and how they can revolutionize your revenue cycle management. 

Discover eClinicalWorks® Business Optimizer (eBO®) reports with Eric Pamperin from Indiana Health Centers. Discover how eBO reports help healthcare practices analyze and utilize data effectively, identify gaps and areas of improvement, and streamline practice workflows. Learn about the real-world impact of implementing custom eBO reports to save time, optimize resources, and ensure the highest quality of patient care. Explore the immense potential of eBO reports and how they can drive success in your healthcare practice.  

Join us for a live eCW Podcast with Dr. Ammar as he shares his experience with eClinicalWorks V12, discussing the new features that have improved workflows and documentation time in his practice. Dr. Ammar also shares how his practice stays updated on the latest features and training for eClinicalWorks V12. Learn how eClinicalWorks V12 can enhance clinical workflows in healthcare practices from a provider's perspective.

Discover how Carson Medical Group streamlined its operations and improved patient engagement by transitioning to eClinicalWorks Cloud EHR and healow patient engagement solutions. We discuss the benefits of the solutions, including improved productivity, reduced costs, streamlined documentation, and increased patient satisfaction. We also explore how PRISMA has helped providers access clinical data seamlessly. 

In this episode, we talk to Eileen Testa from Ninth Street Internal Medicine about the advantages of using healow Pay for medical billing. Thanks to its user-friendly interface, healow Pay has led to a 100% increase in cash collected and improved patient satisfaction. Listen in to learn how healow Pay makes medical billing faster and more efficient for patients and staff.

Discover how eClinicalTouch 4 has enhanced primary care services at Innova. Join David Uptagrafft, CFO and director of healthcare experience, as he shares how the platform has streamlined workflows, improved patient experiences, and reduced costs. Learn about the benefits of mobile documentation, healow TeleVisits, and streamlined data entry. Tune in to hear how eClinicalTouch 4 has enabled Innova to seamlessly provide comprehensive and interactive care. 

Join Orlando Perez, MIS director at Betances Health Center, in this podcast as he shares their success story of optimizing EHR with eClinicalWorks. Learn how EHR optimization improved patient outcomes through streamlined operations and combating physician burnout. Please tune in to discover how it can benefit your practice. 

Howard Shpritz from Total Health Care shares how AI is helping practices improve operations and patient access by predicting and rescuing missed appointments. Howard discusses Total Health Care's experience with no-shows, the information they get from the healow no-show prediction AI model, and the success of their outreach. This podcast is a must-listen for healthcare providers looking to improve patient access and revenue.

Discover the power of the eClinicalWorks® Practice Growth Management (PGM) Dashboard in our latest episode. Join our guest, Cyril Thomas, as he discusses the importance of growth strategies for medical practices and how the PGM Dashboard can help you achieve your goals. Gain insights on key performance indicators (KPIs) for front, mid, and back-office operations, and learn how to leverage these metrics to make data-driven decisions for your practice.

Discover how custom reports in the eClinicalWorks Business Optimizer™(eBO®) can enhance patient care by offering a more comprehensive understanding of your patient population. In this podcast, we speak with Ron Franklin, Senior Health Information Analyst at Hampton Roads Community Health Center in Portsmouth, Virginia, about how implementing custom reports has given them better insight into their practice. Learn about the custom productivity report that tracks patient visits, allowing them to close gaps and increase provider productivity. With the help of these reports, Hampton Roads has managed to improve its overall productivity from 60% to 75% and aims to reach 90% in the future. Ron also shares a hack for using eBO without interruptions. Harness the power of custom reports and transform the effectiveness of your practice.

The eCW Podcast speaks with Geli King-Brown, senior director of quality management at Healing Hands Ministries (HHM), about how her organization is expanding its locations and services to extend healthcare to those who can't afford it. Geli discusses how the Patient-Centered Medical Home (PCMH) program has helped the organization standardize the care it provides by establishing policies, procedures, and workflows. By using eClinicalWorks® PCMH and HEDIS analytics, HHM can identify subgroups of their patient population with specific conditions or diseases and see the quality improvement process around them. With the embedded reports, Geli and her team can efficiently track and monitor their progress, share those results with their patients, and highlight healthcare champions at work. The game-changing result is that Geli and her team can identify what works and what doesn't while continuously striving to improve their care.

In this episode of the eCW Podcast, Deputy Patient Safety Officer Paula Bigwood discusses the importance of staying informed about patient safety, security, and compliance, and how eCW is making it easier for teams to keep up with critical updates. The redesigned safety, security, and compliance dashboard on the support portal includes six tabs to help users sort and filter advisories according to specific issues. The dashboard also allows users to view statistics specific to their role and edit their patient safety officer list. These enhancements will help users stay informed and ensure patient safety. Check it out.

In this episode of the eCW Podcast, we dive into the latest V12 enhancements of PRISMA, the industry's first health information search engine. PRISMA streamlines the way clinicians access and analyze patient data. It consolidates internal and external information from various encounters into a unified, easy-to-search platform. With the new features in V12, clinicians can effortlessly search and filter clinical data, analyze lab results, and view problem-based information for patients with multiple diseases. Experience seamless integration within your practice as PRISMA is conveniently accessible through various touchpoints, such as the right chart panel, floating toolbar, and native EMR screens. Watch now and discover how PRISMA can revolutionize your clinical workflow.

In this episode of eCW podcast Dr. Seth Eaton from MedPeds in Laurel, Maryland, discusses the adoption of version 12 of eClinicalWorks Electronic Medical Records. The upgrade to version 12 was browser-based and a major cultural shift from the desktop version earlier. Some of the new features that have had the biggest impact on productivity are better-managed order sets and macros, and easier ways of communicating with patients through messenger, web, and text. The transition to version 12 not only brought about positive changes in billing but also took advantage of the educational components of the National Conference. 

In the latest episode of eCW Podcast, Morgan Borenstein highlights the newest enhancements to healow TeleVists, along with introducing healow Meet. Hear about the five-step activation wizard, sending messages to waiting patients, and inviting up to two additional contacts to a TeleVisit. healow Meet group telehealth solution allows healthcare providers and more than one patient at a time, to book and participate in a virtual visit together. This feature can be useful for multi-disciplinary care, case presentations, counseling sessions, behavioral health visits, or any other group sessions.

In this podcast episode, Kunal Wagh discusses the Safety and Compliance Dashboard feature of eClinicalWorks that helps practices monitor potential patient safety issues and ensure compliance. The dashboard provides access to over 180 Key Performance Indicators (KPIs), including unlocked encounters, percentage of uncoded allergies, and inaccessible tasks, which can be added to a "watch list" for easy monitoring. By using the dashboard, practices can identify potential issues and take corrective action to ensure patient safety. The dashboard is available to all eClinicalWorks customers by default. It can be accessed by admins and co-admins with the option to grant access to other team members through security settings.

In our latest episode of the eCW Podcast, hear from our own Sharmeelee Tasto how clinical and technical teams collaborated in person and online in unscripted testing of eClinicalWorks V12 before its release to customers. The hackathon, as it's referred to, was a recommendation from the Patient Safety Board to increase clinician involvement in the prerelease exercise of unscripted testing to identify software bugs, patient safety concerns, and usability issues. Tune in to hear how the exercise went.

Find out how healthcare professionals at Chisholm Trail Pediatrics, a nine-provider two-location pediatrics practice, are using healow Patient Engagement solutions like healow CHECK-IN, healow Pay, and customizable appointment reminders via text message to provide better care to patients and their families. 

Virginia's Johnson Health Center wasn't maximizing use eClinicalWorks, but EHR Implementation Services optimized their engagement with the browser version and improved customization and care delivery.

One of the lesser-known aspects of the eClinicalWorks EHR, Rules Engine Alerts contain enormous power to improve care by holding providers accountable for attending to care issues as they arise. Jose Rocha of Performance Medical Management explains how a practice can use alerts to help ensure that providers and staff deal with care issues on the spot, capturing all necessary claims data.

At Brookhaven Heart & MD365, Dr. Sateesh Joseph and staff use Remote Patient Monitoring to more closely monitor patients' high blood pressure, enabling providers to reduce in-office visits, improve outcomes, and focus more of their efforts on those complex cardiac patients who need more attention.

eCW Podcast host Adam Siladi and Dr. Dhrumil Shah, a physician and Chief Medical Information Officer at Compass Medical, a 150-provider, multispecialty group in East Bridgewater, Massachusetts, discuss how a team-based approach can help reduce the risks of provider burnout while helping today's busy medical practices achieve the goals of value-based care.

Because two-thirds of their patients lack insurance and are self-pay, HealthWorks for Northern Virginia can't rely upon insurance payer data to obtain the patient records they need. But as Jesse Burke explains, using healow Insights PRISMA enables HealthWorks to get the data they need at the point of care, because PRISMA gathers information from all available EHRs nationwide using queries based on a patient's name and/or date of birth — effectively solving the interoperability puzzle for this busy Federally Qualified Health Center.

For the last two years, Prima CARE, a medical practice with more than a dozen locations in Southeastern Massachusetts, has been using healow Insights PRISMA to improve patient care. A secure, bidirectional interface allows practices to exchange patient information from any available internal or external network or hospital in the area or across the nation that participates in the CommonWell Health Alliance or Carequality networks. Relevant clinical information is available more quickly and effectively that ever, and all in one place. Data are also available to satisfy audits by insurance companies, which no longer need to visit the practice, but can conduct those audits electronically.

Monica Salopek of Acadiana Health & Wellness in Lafayette, Louisiana, said that providers are the driving force behind successful implementation of Chronic Care Management (CCM) programs. Her practice launched the CCM program to focus on patients who need more one-on-one attention. They have succeeded with it thanks to the initiative and strong communication skills of providers, with follow-up communications by staff.

In this edition of the eCW Podcast, we explore how Sun Life Family Health Center, a federally qualified Health Center in Casa Grande, Arizona, has made effective use of the payer data they obtain through healow Insights. The service has been a key to obtaining the data and insight they need to close gaps in care, derive greater value from annual Medicare wellness visits, and improve their Star ratings. The improved compliance has led to higher reimbursements, realizing $1.2 million in additional revenue in one year, and permitted providers to focus on patients' long-term care.

Abbreviating medications and procedures may be convenient, but physicians today are learning to break old habits and are avoiding abbreviations that can be misinterpreted and lead to patient harm.

New price transparency rules from the Centers for Medicare & Medicaid Services required hospitals and hospital-owned organizations to post machine-readable files in plain language that will allow patients to generate estimates for what they will pay for a given medical service. By using the healow Price Transparency tool, medical organizations can comply with CMS rules and gain a competitive advantage by attracting business from consumers who want to know upfront what their out-of-pocket costs will be. For more information book a meeting here: https://meetings.hubspot.com/kshogren 

Is your practice still billing patients with paper statements, incurring the costs of printing and postage, putting up with errors, and waiting weeks or even months to get paid? There is a better solution! healow Payment Services lets patients make copayments or settle balances at any point during the cycle of care. Payments can be made through your website, a secure text link sent to a smartphone, or the Patient Portal. In today's healthcare, speed, efficiency, and convenience matter. healow Payment Services provides all three, boosting patient satisfaction while lowering your practice's days in A/R.  

The latest eClinicalWorks Behavioral Health module offers Bridge Community Health Clinic, an FQHC in Wausau, Wisconsin, the tools they need to deliver quality care. Dr. Dakota Kaiser, Clinical Director of Behavioral Health, cites phased treatment plans, the Data, Assessment, and Plan tool, integrated timer, in-place editing, and new options to protect patient confidential as key features for his organization.

In response to the COVID-19 pandemic, Pioneer Physicians Network, a 70-provider organization in the Greater Akron, Ohio area decided to “right size” their practice. They used Revenue Cycle Management services from eClinicalWorks to shift burdensome work off their staff, allowing them to maximize the effectiveness of existing personnel and resources. Pioneer centralized their eligibility processes, made check-in more efficient, reduced days in A/R by up to 25%, has improved collections, and enabled providers to meet their quality benchmarks more consistently.

In this edition of the eClinicalWorks Podcast, Farah Saeed, a member of the Interoperability Team at eClinicalWorks discusses the importance of practices received ADT (admission, discharge, and transfer) notifications from hospitals for patients under their care. By enabling Direct messaging and using the eClinicalWorks Transition of Care Notifications dashboard, practices can keep up with the status of their patients moving among care settings, helping to ensure they are delivering the best possible care.

In this edition of the eClinicalWorks Podcast, host Brian Saal and eClinicalWorks's own Deb Wade discuss how the Prescription Drug Monitoring Program (PDMP) software in eClinicalWorks helps providers run drug checks and safely prescribe opioids and other controlled substances to their patients. They explore how eClinicalWorks works with prescription drug monitoring programs nationwide to ensure prescriptions are warranted and dosages are appropriate. With PDMP from eClinicalWorks, providers have the tools they need to comply with all state and federal regulations, discourage pharmacy shopping, and ensure effective pain control.

In this edition of the eCW Podcast, we talk with David Uptagrafft, Director of Operations at Innova Primary Care. He discusses how eClinicalWorks® Population Health tools such as eBO® and the eClinicalWorks Chronic Care Management solution have helped Innova accurately track physician performance and outperform many larger organizations' quality metrics.

When entries in providers' Progress Notes don't match standard abbreviations in the medication database, uncoded allergies can arise. Such uncoded allergies will not trigger drug allergy alerts, which can lead to patient safety issues. eClinicalWorks has developed a mapping tool to automatically convert uncoded allergies to coded allergies, helping providers handle them properly. In this edition of the eClinicalWorks Podcast, Chief Medical Information Officer Dr. Brian Jacobs explains what uncoded allergies are, how they arise, and how the EHR is helping doctors eliminate them. From penicillin and sulfa drugs to herbal remedies, vitamins, and everything in between, eClinicalWorks is having the last word — and the last abbreviations! — in patient safety.

To mark National Health Center Week 2021, the eCW Podcast team met with three of the many hundreds of health centers we work with nationwide to learn more about their latest strategies. Our customers share how they are using our telehealth solution, healow TeleVisits™, along with other Patient Engagement tools to expand access to care and reduce no-shows during the COVID-19 pandemic.   In this edition of the eCW Podcast, we hear how Wesley Community and Health Centers in Phoenix, Arizona, a Federally Qualified Health Center, uses eClinicalWorks® to focus on Social Determinants of Health to improve care to it is patients. Wesley also interacts with Aunt Bertha, the nation's leading referral platform for social services, to connect people seeking help with verified social care providers in their communities.   Tune in now for our National Health Center Week 2021 Podcast Series!

To mark National Health Center Week 2021, the eCW Podcast team met with three of the many hundreds of health centers we work with nationwide to learn more about their latest strategies. Our customers share how they are using our telehealth solution, healow TeleVisits™, along with other Patient Engagement tools to expand access to care and reduce no-shows during the COVID-19 pandemic.   In this edition of the eCW Podcast, Lizbeth Cobb, Manager of HR Optimization at Mountain Park Health Center in Phoenix, Arizona, explains how the practice has used contactless check-in, online booking, and post-visit surveys to increase convenience for patients, reduce no-shows, and promote healthier medical outcomes.   Tune in now for our National Health Center Week 2021 Podcast Series!

To mark National Health Center Week 2021, the eCW Podcast team met with three of the many hundreds of health centers we work with nationwide to learn more about their latest strategies. Our customers share how they are using our telehealth solution, healow TeleVisits™, along with other Patient Engagement tools to expand access to care and reduce no-shows during the COVID-19 pandemic.   In this edition of the eCW Podcast, Kirsty Gutierrez, Vice President of Health Center Services at Metro Inclusive Health in St. Petersburg, Florida, explains how her practice has used healow TeleVisits and hello2healow™ to reduce no-shows and expand access to care for the LGBTQ+ community throughout the COVID-19 pandemic.   Tune in now for our National Health Center Week 2021 Podcast Series!

In this edition of the eCW Podcast, host Brian Saal and Marzia Fatima, from the Business Development and Enterprise Strategy Group at eClinicalWorks, explore key features of the eClinicalWorks EHR — including some innovations and several existing but sometimes overlooked tools. They focus on how these features can help medical practices of all sizes and specialties streamline their front-office workflows, concentrate their efforts on direct patient care, and promote better medical outcomes.

This edition of the eCW Podcast examines how better patient experiences and better patient outcomes are both the product of more effective use of Population Health solutions. When providers use these solutions for their patients with chronic conditions, those transitioning among care settings, and those in need of behavioral health services, the result can be more unified and holistic care and better outcomes.