The Business of Learning

As generative artificial intelligence (AI) continues transforming the way we work and learn, it's also changing how we coach and train high-performing sales teams. From personalized feedback to real-time performance insights, AI-powered coaching tools are helping organizations scale their sales training efforts — without sacrificing quality or impact. In this episode of The Business of Learning, we sat down with Julie Thomas, president and CEO of ValueSelling Associates, to explore how learning leaders can use AI to drive sales effectiveness and improve coaching outcomes. Tune in now to learn: The top challenges organizations face when training sales teams and how AI can help. How AI-powered coaching tools deliver on-demand feedback and real-time performance data. Which sales skills AI can train most efficiently. …and more!

As artificial intelligence (AI) reshapes the way we work, the need for employees to understand and use data has never been more important. According to recent research from DataCamp, 86% of leaders say data literacy is essential for their teams' daily tasks — and 62% say the same about AI literacy. But without these foundational skills, organizations risk falling behind. In this episode of The Business of Learning, we spoke with Dr. Bill Brantley, CPTM, president and chief learning officer at BAS2A, and Lauren LePage, learning strategist at Chick-fil-A  Tune in now to explore how L&D can build AI and data literacy across the workforce and gain insights on:  How to assess AI readiness and measure data literacy using tools like skills mapping and competency models. The critical role of leadership in modeling data-informed decision-making and creating a culture of ethical AI use. Key steps to begin building an AI- and data-literate workforce. 

Despite a lack of scientific evidence, the concept of learning styles — the idea that individuals learn best through a particular format like visual, auditory or kinesthetic — continues to be one of the most persistent myths in corporate training.  In this episode of The Business of Learning, we sat down with Tom Whelan, Ph.D., director of corporate research at Training Industry, to learn more about the learning styles myth — and what the research actually says about how we learn.     Tune in now to hear the conversation, where we discuss:  Why the learning styles myth has persisted over time, despite a lack of research. Training Industry's research on learner preferences — and why a multimodal approach is key.   How to adapt your programs if you've traditionally designed training around learning styles. 

Despite strides toward gender equity, women in the workplace continue to encounter systemic challenges that hinder their career progression. While representation in executive roles has improved over the past decade — rising from 17% to 29% of C-suite positions, according to McKinsey — women, particularly those from underrepresented backgrounds, remain significantly outnumbered.   In this episode of The Business of Learning, we spoke with Neha Trivedi, CPTM, HR director, learning and development and talent development at Alight Solutions, to learn more about how L&D can help support women's career growth.  Tune in now to hear the conversation, where we discuss:   Real-world examples of programs that have had an impact on women's career growth.   The importance of coaching, mentoring and sponsorship opportunities.   Partnering with HR and other business units to create comprehensive development strategies, ensure equitable access to leadership opportunities and embed inclusive practices across the organization. 

Organizations outsource training projects or processes for various reasons, including gaining access to specialized expertise, scaling programs efficiently and freeing up internal resources.   Selecting the right training provider is the first step to ensuring a successful partnership, but success doesn't stop there. Building a strong relationship between providers and buyers is essential for delivering learning solutions that align with business needs.  In this episode of The Business of Learning, we sat down with Kelly Lake, chief strategy and innovation officer at Sweetrush, and Tiffany Vojnovski , CPTM, senior learning strategist at SweetRush.     Tune in now for their insights on:   Questions to ask when selecting a training vendor.  Communication and feedback strategies for effective partnerships.  Measuring the success of partnerships with training providers.  

Ongoing Training Industry research has found that strategic alignment is the most important process capability of great training organizations. However, many learning and development (L&D) leaders struggle to align training with business goals.   In this episode of The Business of Learning, we sat down with Anita Ann Mihelic, CPTM, director of learning and development at Construct Connect, and Peter Plumlee, CPTM, head of learning and development at Presence, for insights on building a strategic L&D plan.   Tune in now for tangible best practices on:   Developing a strategic —and adaptable — L&D plan.   Partnering with stakeholders to build your strategic L&D plan.   Determining key metrics to consider when crafting a strategic L&D plan.  

Today's workplace is facing increasing complexities, making leadership both more important and more challenging than ever before. To stay competitive in a volatile market, companies need to develop effective leaders across organizational levels. They also need leaders who can not only navigate uncertainty but also use it as fuel for growth and innovation.  In this episode of The Business of Learning, brought to you by Canvas, we spoke with Dr. Susan Gray, chief creative officer at Canvas, and Bruce Landry, managing partner and chief experience officer at Canvas. Listen now to hear their insights on:  • The current challenges leaders are facing. • Why we need to challenge conventional notions of leadership as a role or rank.  • The “leadership as responsibility” approach. 

As artificial intelligence (AI) continues to impact how we work and learn, learning leaders need robust AI skills to leverage this innovative technology for more impactful — and efficient — training. However, with AI quickly advancing, and new AI-powered learning technologies frequently hitting the market, building your AI skill set can seem daunting to busy training professionals. In this episode of The Business of Learning, we spoke with Marc Ramos, an industry vet with 20 years of experience with Google, Novartis and Accenture, who was most recently the chief learning officer at Cornerstone OnDemand, and Melissa Brown, CPTM, learning and development leader at Holland and Hart LLP, about building your AI skills as a learning leader. Tune in now for their insights and advice on:  • The skills learning leaders need in an AI-driven world, and how to develop them.  • Tips for becoming proficient with AI-enabled tools and technologies.  • The importance of “keeping a human in the loop.” 

In today's workplace, it seems like the only constant is change. Organizations need agile leaders who can adapt to evolving business needs and guide their teams through uncertainty. Of course, this is easier said than done: Leaders need training and development to build key skills like resilience and agility.  In this episode of The Business of Learning, we spoke with Jennifer Garvey Berger, an author and the CEO of Cultivating Leadership, and Mindy Vail, an author and the founder and CEO of The MindShift Effect, for tips on developing agile, future-ready leaders.  Tune in now for insights on:  • The skills leaders need to manage change.  • Navigating the human side of change.  • Innovating strategically to avoid burnout. 

Human-centered leadership skills, like emotional intelligence (EQ), self-awareness, communication and more, are essential for leaders looking to support and empower their teams to perform at their best. However, many leaders struggle to develop human-centered skills. In fact, according to Gartner, 71% of employees believe that their leaders don't exhibit human skills. In this episode of The Business of Learning, we spoke with Karolien Koolhof, an author and founder of the training and coaching business Quiet Quality, for tips on how to develop human-centered leaders.  Tune in now for expert insights on:  • Why human-centered leaders are critical to business success today.  • The connection between human-centered leadership and company culture. • The (often overlooked) power of introverted leaders. 

In this special episode of The Business of Learning, brought to you by Wisetail, we spoke with Evan Melick, director of product at Wisetail, to learn more about how confidence impacts learning and performance. Tune in now for expert insights on: Why psychological safety is critical for effective learning. How leaders can assess employees' confidence in a given skill. Why confident employees are more likely to take risks and drive innovation.

In this episode of The Business of Learning, we spoke with Tom Whelan, Ph.D., director of corporate research at Training Industry, about training measurement. Specifically, we discussed the International Organization for Standardization, or ISO's, latest guidance for L&D metrics, which are further detailed in the Training Industry Research e-book “Learning Measurement for Modern Business: Making Sense of ISO 30437.” Tune in now for insights on: The 5-4-3 Framework. The three categories of metrics mentioned in the report — efficacy, effectiveness and outcome metrics. What these guidelines mean for the training vendor market moving forward.

Multiple studies have shown that employee well-being is declining, with one recent report revealing that over 80% of employees are at risk of burnout in 2024. Although employee well-being is primarily a human priority, it's equally important for businesses. In addition to burnout, low employee well-being can lead to decreased productivity, engagement and even turnover. In this episode of The Business of Learning, we spoke with Kyile Stair, chief people officer at Litmos, to learn more about how learning and development (L&D) leaders can champion well-being — and even improve their own. Listen now for insights on: The manager's role in supporting employee well-being. The importance of mental health awareness training. How to make time and space for wellness and self-care as a busy learning leader.

Businesses across industries consistently struggle to engage their workforce. Can learning and development (L&D) help businesses engage their people? And if so, how can learning leaders begin tackling what has become a pressing business challenge? We answer these questions more in the latest episode of The Business of Learning, where we spoke with Josiah Pledl, CPTM, founder of 45 Degrees Leadership Consulting and Dr. Britt Andreatta, author and CEO of Brain Aware Training. Tune in for insights on: The connection between employee engagement and employee well-being. How to create a learning culture in your organization. The manager's role in supporting employee engagement.

With job roles ranging from instructional designer to training manager to chief learning officer and more, a career in learning and development (L&D) offers purpose-driven opportunities for growth and advancement. However, most L&D careers are far from linear, and it's inevitable that you'll face both highs and lows along the way. In this episode of The Business of Learning, sponsored by Edstutia, we spoke with two “accidental trainers” — Jen Recla, leadership coach and trainer at Recla Coaching and Consulting, and Annie Lee, Ed.D., senior director of organization and talent development at PepsiCo Beverages North America — to hear about their L&D career journeys and their advice for others in the field. Tune in for insights on: The skills that training professionals need to be successful (and how to develop them). How to “be your own advocate” throughout your L&D career. The benefits of pursuing a career in L&D.

Business acumen can help position learning leaders as strategic business partners. The challenge? Most of us aren't born with business savvy. The good news, however, is that business acumen is a skill that can be learned. In the 75th episode of The Business of Learning, we spoke with Dr. Keith Keating, author of “The Trusted Learning Advisor” and chief learning and development officer at BDO Canada, to learn more about how to build business acumen as a learning leader. Listen now for insights on:  Learning the lingo: Why speaking the language of your stakeholders is key in gaining their buy-in and support. Seeking feedback: Why feedback is ultimately a gift that can help you advance L&D in your organization. Listening to learn: Why taking the time to listen and learn is essential for delivering strategic training programs.  

Today's workforce consists of a diverse blend of generations whose distinct values, experiences and skills bring both challenges and opportunities to organizations. After all, research consistently shows that diverse teams outperform their counterparts. In this episode of The Business of Learning, brought to you by Wisetail, we spoke with Ryan Jenkins, a Wall Street Journal best-selling author and thought leader on working and leading across generations, about navigating the multigenerational workplace. Listen now to hear Ryan's thoughts on: Why generations are “clues” not “absolutes.” How to leverage each generation's strengths. Leading multigenerational teams.

In 2024, it's widely established that diversity, equity and inclusion (DEI) is essential for business success. However, many companies still struggle to deliver DEI training and awareness initiatives that make a lasting impact. In this episode of The Business of Learning, we spoke with Deanna Singh, author and co-founder of Uplifting Impact, a training and education workplace inclusion firm, to learn more about the state of DEI training in 2024 as well as tips for developing and delivering effective DEI programs.  

From recent advancements in artificial intelligence (AI) to immersive learning technologies and much more, the learning tech space is an exciting and fast-paced segment of the corporate training market. In the first episode of The Business of Learning's seventh season, we spoke with industry experts about learning technology trends and innovations. Listen now for insights on: How advancements in AI are impacting the learning tech space. How to select the right technology to support your programs. The skills learning leaders need to maximize their learning tech stacks.

Without reinforcement, even the best training programs will fail to drive sustained behavior change. Delivering “sticky” learning programs that encourage learning retention over time is key to realizing the business benefits of training and development. To learn more about learning reinforcement strategies and best practices, we spoke with Elena Agaragimova, a talent development specialist, author and podcaster, and Rachel Walerstein, CPTM, senior manager of learning and talent development for the AIDS Foundation of Chicago, in the latest episode of The Business of Learning. Listen now for insights on: The manager's role in learning reinforcement. Leveraging technology for improved learning retention. How to create a learning culture in both in-person and virtual settings.

Competency modeling offers learning and development (L&D) professionals a data-driven approach to understanding employee skills and abilities, and their alignment with job roles and functions. However, building impactful competency models can be complex, particularly in large, geographically dispersed organizations. This episode of The Business of Learning offers expert advice that can help you begin building custom competency models for your organization. Listen now for insights from Dr. Amy DuVernet, CPTM, director of training and development at Training Industry, Alyssa Kaszycki, learning product manager at Training Industry, Brian Blecke, founding partner and senior learning strategist at Actio Learning, and Kelly Smith, partner and senior performance consultant at Actio Learning.

Recent advancements in artificial intelligence (AI) and other technologies have made the need for digital skills training a top business imperative. Without digital skills, employees will be ill-equipped to do their jobs in today's world of work — and in tomorrow's. In this episode of The Business of Learning, we spoke with Shauna Begley, founder of ModernWork and current program head of the business information technology management program at the Business Columbia Institute of Technology, and George Hanshaw, director of digital learning solutions at Los Angeles Pacific University, to learn more about building a digitally fluent workforce. Listen now for insights on: The difference between digital fluency and digital literacy. Why “technical know-how” is just the beginning of cultivating digital fluency. How to assess your organization's current level of digital fluency.

The skills employees need to do their jobs today might look quite different from the skills they'll need to do their jobs even just a few years from now. In fact, The World Economic Forum's 2023 Future of Jobs report found that 44% of workers' core skills are expected to change in the next five years. To stay competitive, it's imperative that organizations map the skills their employees need to be successful not only in today's business environment, but also in tomorrow's.  In this episode of The Business of Learning, we spoke with Rose Cartolari, founder and CEO of RC Consulting, and Lisa Paulson, L&D manager at Nesnah Ventures, to learn more about skills mapping, and how it can help improve workforce readiness.     

Advancements in artificial intelligence (AI) are impacting nearly every industry, including learning and development (L&D). With all the hype around AI, it makes sense that L&D professionals have some questions: How will AI impact the learning leader's role? How can it be used to make their jobs easier? How will it shape the future of corporate training as a whole?  Training Industry's CEO, Ken Taylor, and Dr. Tom Whelan, director of research, recently sat down to discuss how AI is bringing both challenges and opportunities to the L&D field. Their conversation offers greater clarity for learning leaders around the future of L&D in the age of AI. In this episode, we outline five things you need to know, as a learning leader, about AI and its potential to impact corporate training as we know it.

From virtual instructor-led training (VILT) to eLearning to virtual reality (VR), there's no shortage of training delivery modalities available to choose from. This means that determining which modalities are best for your programs can be a challenge — especially as advancements in artificial intelligence (AI) continue to bring innovative delivery options to the market.  In this episode of The Business of Learning, we spoke with Lauren LePage, a learning designer at Chick-Fil-A, Jeffrey Dyer, CPTM, a senior technical training manager, and Valerie Marsh, CPTM, director of learning and development at Jushi, to learn more about:  How to select the right delivery modality for your programs.  How to create a blended learning experience.  How technology is impacting training delivery.               

Measuring the business impact of training has long been a notorious challenge for learning and development (L&D) professionals, and rightly so: It requires a certain level of business savvy, in addition to working with stakeholders well before rolling out a program. In this episode of The Business of Learning, we spoke with industry experts Lindsey Clayton, a learning and development consultant at Caterpillar, Dr. Allan Church, managing partner at Maestro Consulting and former senior vice president of global talent management at Pepsi Co., and Dr. Jaimie Krause, director of L&D at Indeed in global learning and enablement, for tips that can help "demystify" training measurement and prove the value of training to the business.

Today's employees want to learn and grow, and they expect their organization to help them do it. In fact, LinkedIn Learning's 2023 Workplace Learning Report found that the No. 1 way organizations are working to improve retention is by providing learning opportunities. However, integrating learning into the employee experience is easier said than done. For many training professionals, who are busy rolling out mandatory compliance programs or initiatives requested by business leaders, it sits on the (seemingly never-ending) list of “nice-to-haves.” In this just-released episode of The Business of Learning, we spoke with Sydney Savion, senior director of learning services at Google and member of Training Industry Magazine's editorial board, Thomas Fenstermacher, CPTM, learning specialist at TrellisRX, and Eric McArdle, CPTM, and manager of training and knowledge management at Cisco, for tips that can help. Listen now for insights on: • The business benefits of creating a culture of learning. • How to make time and space for employees to learn. • The importance of leadership training in creating a positive employee experience.

Today's learners want training that is engaging and relevant to their job role — and they want to see how learning can help them achieve their career goals. In other words, standardized, check-box learning is no longer sufficient (if it ever was) when it comes to training the modern workforce. In this episode of The Business of Learning, we sat down with Parker Donnafiled, CPTM, a learning specialist at Canvas Credit Union, and Keri Borba, L&D and talent development director at AAA Northeast, to learn what it takes to deliver personalized learning at scale: Because one size never truly fits all.

Today's workforce is more globally dispersed than ever before, with some employees logging on to the same virtual meeting oceans apart from their colleagues. While globalization has brought with it numerous opportunities for organizations (and employees), delivering training to an international audience can be a challenge. In this episode of The Business of Learning, we spoke with Ken Stockman, senior L&D strategist at IBM Consulting, Melaine Mahabir, CPTM, knowledge management associate at Guardian Insurance, and Shezelle Krei, global head of learning and development at Western Union, to learn more about what it takes to train and develop globally dispersed learners.

From navigating gender bias to dealing with systemic issues like the pay gap, women have long faced challenges in the workplace. These challenges and more have led to what's commonly known as the “women's leadership gap,” or the underrepresentation of women in leadership, most notably in the C-suite. In honor of Women's History Month, in this episode of The Business of Learning, we spoke with Cathrin Stickney, founder and CEO of Parity.org, and Dr. Theresa Horne, CPTM, a speaker and government leader, to learn more about the women's leadership gap — and how learning and development (L&D) can help.

LinkedIn Learning's 2023 Workplace Learning report found that the C-suite's top priority is keeping employees motivated and engaged. Their second highest priority? Giving employees opportunities to move into different roles within the business. We wanted to find out more about how learning and development (L&D) can help organization support internal career mobility. So, in this episode, we spoke with Megan Dillon, senior manager of L&D at Q-Centrix, Rebecca Gaboda, CPTM, organizational development manager at Skyward, Inc., and Chris Massaro, CPTM, manager of learning and professional development at Androscoggin Home Healthcare and Hospice, to learn more. 

To kick of season 6 of “The Business of Learning,” we spoke with Kristin Davis, CPTM, training supervisor for the Wake County Government, Lauren Harris, CPTM, assistant director of training and development at the University of Colorado Boulder, and Amber Hancharick, CPTM, education and training manager at Northwest Bank, to learn what it takes to manage a thriving training function in 2023. Tune in for expert insights on: How the training manager job role has evolved in recent years. The skills learning leaders need to manage training in 2023. How to mitigate burnout and prioritize your well-being as a busy training manager.

Ongoing Training Industry research has found that strategic alignment is the most important process capability of great training organizations. The training function is expected to support the business by delivering programs and initiatives that improve human performance and, as a result, business outcomes. However, building a strategic training function can be a challenge, especially as business needs shift and evolve. In this episode of The Business of Learning, we sat down with Heather Balcerek, talent development program manager at Amazon, and Michael Poll, an experienced learning and development professional who has led learning functions in industries including pharmaceuticals, insurance, technology, oil and gas, and higher education, to hear what it takes to build a strategic training function.

Navigating the world of learning technologies can be daunting, to say the least. From tried-and-true learning management systems (LMSs) to virtual and augmented reality solutions, there's no shortage of learning technologies on the market. However, selecting and managing learning technologies remains a challenge for even experienced learning leaders. In this episode of The Business of Learning, we spoke with Kim Davis, CPTM, senior manager of comprehensive and innovative faculty development programs at the American College of Surgeons and an instructor for Training Industry's Managing Remote Learning Certificate course, and Ted Schmitz, LMS program manager at Alight solutions, to learn more on: How to evaluate and select learning technologies strategically. The LMS integration process. How to gain buy-in to purchase a new learning technology.

The world of work has transformed over the past few years, and the pace of change facing businesses around the world shows no signs of slowing down any time soon. In order to support employees in this new world of work, it makes sense that we need to transform our learning and development offerings, too. But how can learning leaders evolve their offerings to support modern learners, and what role does unlearning play in setting them up for success? In this episode of The Business of Learning, sponsored by Canvas, we spoke with Bruce Landry, managing partner and chief experience officer at Canvas, and Dr. Susan Gray, chief creative officer at Canvas, to find out the answers to these questions and more.

Digital transformation is disrupting the way we work and learn, and many companies are struggling to keep pace. The digital skills gap continues to widen, and learning and development (L&D) leaders are tasked with delivering innovative programs and solutions that can help them navigate digital disruption and thrive in the future of work. In this episode of The Business of Learning, we spoke with Dr. Kim Tran, vice president and head of talent management at Allstate, and Stephanie Woerner, principal research scientist of MIT's Center for Information Systems Research, to learn more about how training and development can support organizations in the age of digital transformation. 

In today's fast-paced business environment, a learning culture is a strategic business advantage. However, creating a  learning culture can seem daunting for even seasoned learning leaders. This episode of The Business of Learning, sponsored by KPMG Learning Services, offers an inside look at how the U.S. Department of Veteran Affairs (the "V.A.") created a culture of learning and growth by partnering with KPMG Learning Services. 

Employee engagement and retention remain two top challenges for business across industries. Learning and development (L&D) leaders can help by delivering training across the employee lifecycle, ensuring that learners receive the development opportunities they're looking for — no matter where they are in their career journeys. In this episode of The Business of Learning, we spoke with Dana Baker, Degreed engagement manager at Cisco, and Andy Schuster ,CPTM, senior training manager at Growmark, to learn more about delivering training across the employee lifecycle. 

Today's world of work is more human centered than ever. This brings both challenges ⁠— such as the increased need for soft (i.e., human) skills ⁠— and opportunities ⁠— such as greater flexibility in how we work and learn, as well as a greater emphasis on employee wellness and well-being. In this episode of the Business of Learning, we spoke with Jen Dudeck, chief people officer at RedHat, and Bayan Qoul, CPTM, learning and development (L&D) specialist at Expedia Group, to learn more about how training can support a human-centered workplace. 

Training Industry research has found that diagnostics — the process of identifying performance needs and determine whether or not training can solve them — is a key process capability of great training organizations. However, identifying training needs isn't easy ... especially in today's globally dispersed business environment. To learn how learning leaders can channel their undercover detective persona and identify true learning needs, we spoke with Training Industry's Training Needs Assessment Certificate course instructor and learning and development (L&D) consultant Dr. Kate Hixson, along with Alexandra Kubebatu, CPTM, an instructional designer at USAA and Gifty Abagre-Laryea, CPTM, U.S. training manager at World Relief. 

Artificial intelligence (AI) has already transformed how we shop, watch movies and surf the internet. Now, it's set to transform learning and development (L&D) — for the better. In this special episode of The Business of Learning, sponsored by CYPHER Learning, we spoke with Graham Glass, founder and chief executive officer of CYPHER Learning, to learn more about AI-powered learning. Listen now to learn more on:  How AI can help create personalized learning journeys.  How to begin adopting AI into your training programs.  How AI can deliver more effective training at scale. 

Today's business environment is marked by rapid shifts in how we work and learn, and businesses across industries need effective leaders who can guide their teams into the future. However, developing leaders who can succeed despite these shifts isn't easy. Fortunately, leadership — just like any other skill — can be learned through ongoing training and development. In this episode of The Business of Learning, sponsored by Sounding Board, Inc., we spoke with Lori Mazan, co-founder, president and chief coaching officer at Sounding Board Inc., to learn more about leadership coaching and development. 

To stay competitive in today's rapidly shifting market, companies can't rely on a once-a-quarter course or workshop to upskill and reskill employees. The most successful organizations are weaving learning into employees' daily workflows. In this episode, we spoke with Steve Young, global head of employee experience and leadership assessments at Caterpillar, and Heer Kansal, global technical L&D leader at Novelis, to learn more about learning in the flow of work. 

Learning has the power to drive change, especially when it's made accessible to learners from diverse groups, or when its goal is to improve diversity, equity and inclusion (DEI) across the organization. To learn how training can help drive a more inclusive future of work, we spoke with Anson Green, senior manager of economic opportunity at Tyson Foods, Lori Spicer Robertson, vice president of DEI at Saks Fifth Avenue and founder and chief joymaker at Wundher, and Alaina Doyle, learning and development director at Wells Fargo.  Listen now for insights on:  What we mean by "equitable learning." What effective allyship looks like in today's business environment. How can organizations remain accountable and committed to advancing equitable work and learning. 

From the rise of remote and hybrid work to digital transformation and its resulting demand for a digitally fluent workforce, organizations are relying on learning and development (L&D) more than ever before.  In episode of The Business of Learning, sponsored by Execonline, we spoke with Stephen Bailey, chief executive officer of ExecOnline. Stephen, to learn how L&D can help drive and sustain business growth during times of change. 

Coaching is a valuable tool for professional development, benefiting both coaches and coachees and boosting business outcomes as a result. However, building a culture of coaching and continuous feedback doesn't build itself … especially in a digital environment. To learn how learning and development can help, we spoke with Erin Goldman, manager of people development at ZipRecruiter, Sharon Delaney McCloud, director of corporate communications at UNC health system, and Ellie Soccorsy, L&D advisor at edyn. Listen now for expert insights on:  How coaching can deliver the meaningful development opportunities employees are looking for. The skills leaders and coaches need to give feedback, and how to develop them. How technology can support coaching in the flow of work.

With more companies having some employees work on site, and others remotely, and some with a combination of both, hybrid training has arrived as a new way to deliver training to the modern workforce, but it's not without its challenges. To learn more about hybrid learning, we spoke with Dr. Grace Chang, associate director of research and development at EY, and Vidya Krishnan, chief learning officer and global head of learning and development at Ericsson. Listen now for insights on: Hybrid learning challenges and possible solutions. How training can connect hybrid teams. How to ensure an equitable hybrid learning experience.

COVID-19 accelerated the adoption of digital learning across organizations worldwide. However, many companies are still at the beginning of their digital adoption journeys. In this special episode of The Business of Learning, sponsored by CrossKnowledge, we spoke with Jan Rijken, learning director at CrossKnowledge, to learn how L&D can support digital adoption across the enterprise. 

The Great Resignation has caused employees across industries to quit their jobs at record rates in favor of new opportunities that better align with their interests, values and goals. To learn more about how learning and development can help organizations retain their people, and attract new talent, we spoke with Julian Malnak, global director of L&D at Goodyear, and Julie Winkle Guiloni, a columnist for Training Industry Magazine, consultant and author of, “Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive,” releasing in March. 

The Great Resignation is in full swing, with employees across industries reevaluating their priorities and often leaving their jobs for more meaningful work at companies that invest in and support their professional development. In this episode of The Business of Learning, we spoke with Joe Scarfone, a global learning and development consultant at Lenovo, and Megan Jakes, director of talent, culture and organizational effectiveness at Charter Steel, to learn more on:  How to create a learning culture in your organization. How to build company culture online. The impact of company culture on the bottom line.

One of the most difficult parts of being a leader is evaluating employees' performance: How can you really tell if your team members are hitting the mark or are falling up short? How can you make sure you're giving the right feedback, and enough of it? And, most importantly, how can you connect the dots between individual performance and organizational success? To find out the answers to the questions above and more, we spoke with Dr. Paul Leone, an author, course instructor for Training Industry's measurement certificate course and founder of MeasureUp consulting, and Michael Ventura, founder and former chief executive officer of Sub Rosa, a strategy and design consultancy, and author of “Applied Empathy."