Can't Stop the Growth

Ever feel like your words just aren't landing?

On this episode of “To the Point,” Heather McLeod is back on the mic and bringing the

In this episode, Chad breaks down the Law of Empowerment and why simply telling your team to "go do it" isn't enough. He shares real-life stories, the hard truths about letting go of control, and why giving your team the WHY behind the WHAT is the real secret to growth. If you're building a business, leading a team, or just tired of feeling like you're the only one who “gets it,” this episode is your roadmap to multiplying leadership and momentum

Is your leadership helping your team grow—or holding them back? In this powerful conversation, Chad Peterman sits down with Andrew Hasty to unpack the first 10 irrefutable laws of leadership through the lens of real-world HVAC and home service business challenges. From overcoming limiting beliefs to building a people-first culture, this episode is a masterclass in self-awareness, leadership development, and scaling trades companies the right way. Perfect for service business owners and leaders who want to: Improve HVAC leadership skills Create a culture of continuous growth Scale their home service business with intention Coach frontline teams to higher performance Balance vision and daily accountability Discover how to lead through ambiguity, earn team respect, and coach in real time—all while staying grounded in long-term business growth.

What does it take to grow a home services business from nothing to over $6.7 million in revenue? On this episode of Around the CAMPfire, CAMP Digital CEO Katie Donovan sits down with Tom and Karen Balko to unpack their incredible journey of grit, growth, and getting it done. From barely affording gas money to now leading a booming HVAC and electrical company in the Twin Cities, Tom and Karen share how they built a high-trust brand, scaled a rock-solid team, and stayed committed to servant leadership—answering customer calls at 2 AM and rolling up their sleeves when it matters most. Whether you're a home service business owner, industry leader, or rising entrepreneur, this story is your blueprint for scaling with intention and heart.   Additional Resources: Vector Services Website Connect with Karen Balko ServiceTitan Website KickCharge Website Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Scaling with intention in the trades Building a magnetic company culture Rebranding for trust and hiring advantage Why leadership means answering the phones at 2AM

What do furnaces and fractions have in common?

AI Trade Talk is the newest series on Can't Stop the Growth, created for home service business owners who want to lead at the edge of innovation. Hosted by Brad Scruggs, founder of ZyraTalk, this series highlights the tools, trends, and transformations that are reshaping how HVAC, plumbing, and electrical companies grow. The series kicks off with industry powerhouse Katie Donovan, CEO of Camp Digital. and host of the Around the CAMPfire series. In this episode, Katie breaks down how AI and data-driven digital marketing are changing the game—from smarter ad strategies and real-time call board tracking to AI phone answering that saves lost revenue. Subscribe to Can't Stop the Growth to follow this powerful series built for future-focused leaders in the trades. Growth is changing, and this is where to stay ahead of it. Additional Resources: Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital Connect with Brad on LinkedIn Ready to Chat Smarter? Grab Your Free ZyraTalk Demo! Learn more about Zyratalk Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why trades businesses need to stop chasing impressions and start tracking call board data How dynamic, real-time offers are boosting conversion rates Where AI is making the biggest impact—on the phone, on the site, and on the bottom line What every owner should know about tapping into Bing, Reddit, and evolving search trends The shift from customer acquisition to customer retention—and why it matters more than ever

Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies. Want the Happy Call Script mentioned in the episode? Text the word HAPPY to 385-247-3714 to get it now. Additional Resources: Brigham on LinkedIn Power Selling Pros Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center has untapped profit potential. When properly trained, CSRs can dramatically boost booking rates and drive top-line revenue. Hitting 90% booking rate on bookable calls should be the standard. Every percentage point below that is costing real dollars. Your CSR team can be a leadership pipeline. With the right culture and coaching, the call center becomes a place where future leaders emerge. Flat compensation beats percentage-based incentives. A clear, daily dollar amount per membership or upsell keeps CSRs motivated and focused. AI has value, but it can't replace human connection. Use it for support, but don't let it take over the customer experience unless you want to risk sameness.

Stop missing the calls that fill your board. In this episode of Can't Stop the Growth, Chad Peterman is joined by Brad Scruggs, President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs. Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it's after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opportunity. This episode is packed with tactical insights for leaders serious about growing their home service business. If you're focused on building a culture of excellence, booking more jobs, and staying ahead of the curve—this conversation is for you. Watch now to see how top operators are filling the board faster, without relying on more ads or more staff. Additional Resources: Brad on LinkedIn Learn more about ZyraTalk Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Most service businesses miss 15–35% of their inbound calls. That's real money walking away. AI-powered CSRs can respond instantly—nights, weekends, and during peak hours. Use AI to handle simple requests and free up live reps for high-value leads. Integration is simple, with many teams live within two weeks. Real-time data allows for continuous CSR coaching and improved conversion rates. Speed-to-lead with aggregators like Angi, Thumbtack, and Modernize is crucial—AI helps you get there faster. Many companies use AI as overflow backup, while others have made it their front line. Growth doesn't have to mean more leads—it starts with booking the ones you already have.

What do Green Berets and business leaders have in common? More than you think. In this featured episode of “To The Point,” Chris and Chad sit down with retired U.S. Army Green Beret Scott Mann—author, actor, TEDx speaker—for a raw and riveting convo on trust, leadership, and human connection. From war zones to boardrooms, Scott shares stories that'll make you think, laugh, and maybe even cry. This one's deep, but packed with golden leadership nuggets you won't want to miss.   Additional Resources: Listen to the original episode! Learn more about To the Point Join The ARENA - a CSTG Community! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Trust isn't built in chaos—it's banked ahead of time and drawn on when things get tough. Real results happen at the local level—supporting your frontline is everything. Be relatable and relevant; that's the winning combo for true influence. Your hardest struggles can become your most powerful leadership tools. Stop thinking you need all the answers—ask better questions instead.

In this episode, Andrew Hasty takes us from the skies of World War II to the heart of modern leadership.

Michelle Micheletti went from painting walls with her grandpa to leading marketing across multiple home service brands

Think your customer service reps are “just answering phones”? Think again. In this game-changing episode of Can't Stop the Growth, Chad Peterman sits down with Liz Patel, Manager of Customer Service Coaching at Ryno Strategic Solutions, to reveal how your call center can drive explosive growth—without spending a dollar more on marketing. From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers.

Tired of paying for leads that never convert? You're not alone. In this no-fluff episode of Can't Stop the Growth, Chad Peterman sits down with Katie Donovan, CEO of Camp Digital, to break down what every service business owner needs to hear: your marketing isn't broken—it's misaligned. If your digital ads aren't bringing in the right customers, it's time to stop throwing money at the problem and start building a strategy around quality leads that actually book, run, and bring in revenue. Whether you're in HVAC, plumbing, electrical, or any other home service vertical—this episode gives you the tools to stop wasting ad dollars and start turning marketing into profit. Additional Resources: Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital Next webinar event Check out CAMP Digital's quarterly webinar series HERE Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why better leads > more leads in 2025 and beyond How to train Google to send you high-converting customers The power of value-centric measurement in your ad strategy Easy DIY ways to optimize your Google Business Profile Why you MUST update your website content and photos (even from your phone!) How AI and Reserve with Google are changing LSA forever Real tips for SEO, backlink building, and local search dominance

Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team. In this episode of Can't Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes." If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team. Additional Resources: Stephen Rhyne on LinkedIn Conveyor Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: ✅ The biggest hiring mistakes home service companies make—and how to fix them ✅ Why onboarding is the #1 factor in retention (and how to improve yours) ✅ How to build a recruiting engine that consistently attracts top HVAC, plumbing, and electrical talent ✅ Automation hacks that free up time while making new hires feel valued ✅ How to sell your company's opportunity so the best candidates choose YOU over the competition ✅ The power of social recruiting and getting referrals from current employees ✅ How mid-level managers can become supercharged coaches for long-term team success

Today's episode of “To The Point” is a big one, and it's just part 1!

Leadership isn't about control—it's about connection. If you want to build a high-performing team, you need to start by earning trust and influence before giving orders. In this episode, Chad Peterman explains why leaders who focus on connection create stronger, more engaged teams—and how you can do the same. Many leaders believe authority alone is enough, but real influence comes from how you show up daily. Chad explains:

Ted Puzio, owner of Southern Trust Home Services, shares his incredible journey from starting with nothing to building a thriving, multi-million dollar home services business. In this candid conversation with Katie Donovan of Camp Digital, Ted reveals the hard lessons, leadership strategies, and key decisions that led to his success in the trades industry.

Leadership isn't black and white—it's all about managing the gray! In this episode, Andrew Hasty — the COO at Peterman Brothers — breaks down Mexwell's Law of Intuition—one of the toughest (but most powerful) leadership skills to master. From Steve Jobs' gut-driven decisions at Apple

Hiring and keeping top talent in the trades is tougher than ever. But what if the secret to attracting the right people wasn't just about job postings or paychecks—but about your leadership style? In this episode, Chad breaks down the Law of Magnetism and why the best leaders attract talent instead of cloning themselves. Many home service business owners believe hiring people just like them is the key to success, but that approach limits growth and potential. Chad explains:

Culture isn't just a buzzword—it's the heartbeat of a thriving company!

What happens when a Dublin plumber turns his trade into a $115M powerhouse? Alan O'Neill is here to share how he built Abacus, navigated private equity, and shaped the future of the trades. From smart tech to training tomorrow's workforce, this episode is packed with stories, laughs, and insights to elevate your business. Don't miss this inspiring journey!   Additional Resources: Listen to the original episode! Learn more about To the Point Join The ARENA - a CSTG Community! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: The Private Equity Surge: Private equity's interest in trades has skyrocketed, creating opportunities for generational wealth and growth. Importance of Training: Structured training and leadership development are essential to sustain industry growth and workforce competency. Emerging Technologies: Tools like AI and smart devices are redefining customer interaction and operational efficiency. Adaptability: Bringing leaders from outside the industry can challenge norms and drive innovative thinking. Workforce Development: The future of the trades depends on investing in people and fostering a strong pipeline of skilled workers.

What if you never had to write another performance review? In this episode, Chad chats with Projjal Ghatak — CEO and Co-Founder of OnLoop — about building stronger teams, motivating employees, and letting AI handle the boring stuff.

Ready to coach your team to greatness?

Leadership isn't about having all the answers—it's about serving others! In this episode, Chad dives into the Law of Addition, sharing stories practical tips to help you build trust, show care, and lead with heart. Tune in to discover why the best leaders focus on adding value and how small acts of service can create a BIG ripple effect. Ready to rethink leadership? Hit play now!   Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn   Key Takeaways: Leadership is Service: The essence of leadership lies in serving others and adding value to their lives. Influence Through Care: True leadership influence comes from showing genuine care for others, building trust, and fostering growth. Value Beyond Answers: Leaders don't need all the answers; they need to empower their teams to solve problems collaboratively. Ripple Effect of Leadership: The impact of leadership often extends far beyond the workplace, influencing personal and generational behaviors.  

Think you need more leads to grow your trades business? Think again! Today, Chad is introducing To the Point, that he co-hosts with his friend, Chris Yano. Together, they are uncovering why better conversions—not more traffic—are the key to growth. From mapping the customer journey to improving follow-ups and adding personality to your brand, they share fun and actionable strategies to make the most of your existing efforts. Don't miss it!   Additional Resources: Listen to the original episode! Learn more about To the Point Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Conversion beats traffic: Focus on optimizing your current processes before spending more on marketing. Customer journey matters: Map out where potential customers drop off and fix the bottlenecks. Empower your team: Educate CSRs about the value of leads and how to adapt to customer personalities. Follow-ups are gold: Text follow-ups can recover missed leads better than calls. Promotions work: Same-day service guarantees and financing options help close deals.

Kickstart your 2025 with this empowering conversation between Chad and Amy Woodall, founder of The Conscious Habit!

Dream big, embrace the suck, and own your story! In this Growth Factor, Chad is unpacking how achievers turn obstacles into opportunities and create their dream paths—even when it's tough. Get ready for a mindset shift that'll inspire you to take ownership of your journey and crush excuses.   Additional Resources:  Listen to the original episode - Be a Dreamer Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn    Key Takeaways: Obstacles are a mindset: Learn to reframe challenges as opportunities for growth. Gratitude transforms perspective: Reflecting on what you're thankful for can change how you approach tough moments. Ownership is non-negotiable: Take control of your journey—don't let excuses or circumstances dictate your path. Growth is uncomfortable but necessary: Be ready to do the hard, uncomfortable work required to reach your goals.  

Leadership isn't a one-and-done achievement—it's like a fitness journey! Chad is back to unpack another law from John C. Maxwell: Law of Process. He's exploring how just 10 minutes a day can transform your leadership journey. With practical tips and relatable stories, you'll learn how small, consistent actions lead to lasting impact. Ready to fall in love with the process? Tune in now!

Leadership isn't about fancy titles—it's about influence! In this episode, Chad is diving into the second leadership law from John Maxwell, "Law of Influence.” He is exploring how showing genuine care, living with integrity, and believing in your people can transform your leadership style. Packed with relatable stories and actionable tips, this episode will help you inspire your team, connect on a deeper level, and lead without limits. Tune in and discover how caring a little more can take your leadership a lot further!   Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn   Key Takeaways: Influence Begins with Integrity: Always follow through on commitments, no matter how small, to establish trust and reliability. Demonstrate Genuine Care: Influence grows when people feel valued and understood. Show interest in their lives, both professional and personal. Inspire by Showing Up Inspired: Your energy sets the tone for your team. Arrive with enthusiasm and a commitment to support others' success. Believe in People: Even the most challenging team members have potential. Help them uncover their goals and work toward achieving them. Influence is Leadership Without a Title: Leadership is about showing care and support, not about holding a specific role or title.  

In today's Around the Campfire, Megan is joined by Kate Cinnamo, Executive Director of Explore the Trades! They dive into how Kate and her small-but-mighty team are flipping the script on the trades industry—starting with kids as young as kindergarten. From plumbing to HVAC to electrical work, hear how they're breaking stigmas, partnering with schools, and empowering the next generation with careers that really make life work. This is the pep talk the trades world needs!   Additional Resources: Connect with Kate on LinkedIn Learn more about Explore the Trades Discover the Skills Lab Program Follow Explore the Trades on social: @explorethetrades Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn    Key Takeaways: Start Early to Spark Interest: Introducing trades early helps kids see them as exciting career options. Powerful Partnerships: Programs like Ride and Decide connect schools and businesses to spark interest in trades. Essential Resources: Explore the Trades provides tools like apprenticeship maps, classroom kits, and grants to support education. Breaking Stigmas: Highlighting success stories and career benefits inspires more students to consider the trades.

Peterman Brothers's COO, Andrew Hasty, is taking over Can't Stop the Growth today, and he's  flipping the script on what it means to lead! In a recent leadership training, Andrew challenges traditional views of leadership, emphasizing the importance of moving from philosophy to action. Learn why consistent one-on-ones are the cornerstone of effective leadership and how fostering accountability, support, and growth among team members can lead to lasting change. Whether you're a seasoned leader or an emerging one, this episode is packed with actionable insights to elevate your leadership journey.   Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn   Key Takeaways: The Power of One-on-Ones: Regular meetings with team members build trust, enhance performance, and address challenges early. Transformational Leadership: Shift from managing tasks to coaching people—empower your team to solve problems rather than solving them yourself. Accountability Matters: A leader's ability to inspire growth comes down to their willingness to take responsibility for team shortcomings. Celebrate Wins: Recognize and celebrate team successes to foster motivation and esteem.  

In this episode, Chad chats with Jeff Blade, an accomplished executive leader with a wealth of experience as CFO of public companies, a CEO in private equity, and a transformative business advisor. From his early days at PwC to leading an IPO at Vera Bradley Designs and guiding teams across industries, Jeff shares his philosophy on servant leadership, the importance of purpose-driven organizations, and lessons in adaptability and humility. Tune in to discover how a focus on people-first leadership and a willingness to continuously learn can lead to extraordinary results in any business environment.   Additional Resources:  Connect with Jeff on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn   Key Takeaways: Leadership is about serving others and creating an environment where people can thrive. The best leaders evolve by observing, experimenting, and learning from others. Building purpose-driven organizations fosters engagement and exceptional performance. Leadership requires humility, perseverance, and an openness to feedback.  

How do you build a winning culture in the skilled trades? Chad sits down with Wyatt Smith, founder of Upsmith, to explore how gamification, recognition, and smart incentives can boost productivity and team morale. From real-world success stories to tips for celebrating behaviors that drive results, this episode is packed with ideas to take your team to the next level.   Additional Resources:  Connect with Wyatt on LinkedIn Learn more about UpSmith Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn   Key Takeaways: Recognition Drives Results: Consistently affirming employees' contributions fosters engagement and performance. Focus on Inputs, Not Just Outputs: Shifting conversations to the behaviors driving results—rather than just outcomes—leads to meaningful progress. Tailored Contests Matter: Segmenting competitions (e.g., for rookies versus veterans) ensures fair opportunities and higher motivation across all team members.  

In this episode, Chad explores the key ingredient to great leadership: ownership. He breaks down how taking true responsibility—not pointing fingers—empowers leaders to inspire their teams and drive real results. With five practical steps, you can learn how to set clear goals, create accountability, and motivate your team like never before. If you're ready to elevate your leadership game and make a lasting impact, this episode is for you! Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn  Key Takeaways: Ownership over Blame: Ownership starts when leaders focus on what they can control instead of attributing missed targets to others. One-on-One Connections: Individual meetings with team members allow leaders to understand personal challenges and provide targeted support. Motivation through Investment: Showing employees that their leaders are committed to their financial and personal success increases motivation and accountability.  

In this episode of Around the Campfire, Megan sits down with Jeff Wright and Margot Schaffer from Nexstar to talk smart budgeting and brand strategy for home service businesses heading into 2025. They share why a budget should be more than numbers—it should tell your company's story. Discover practical tips for maximizing customer retention, aligning marketing and operations, and leveraging existing customers to grow without overspending. Planning your 2025 budget? Don't miss this insightful conversation!   Additional Resources: Discover Nexstar Network Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn    Things to listen for: The Power of Brand Awareness – Discover why brand recognition is crucial for customer retention and how it can guide your marketing spend. Customer Retention Tactics – Get insights on retention strategies that reduce acquisition costs and drive profitability. Aligning Marketing and Operations – Find out how breaking down silos between departments ensures a seamless customer experience. Multi-Trade and Cross-Selling Opportunities – Hear tips on leveraging multi-trade services to maximize revenue from existing customers.

In this episode of Can't Stop the Growth, Chad Peterman dives deep into the challenges (and wins!) of leading remote teams with Matt Tait, CEO of Decimal. With 85 employees across five countries, Matt's mastered intentional leadership, accountability, and culture—even when teams are miles apart. They unpack how to: Reinforce values daily so they're lived, not just listed. Balance empathy and accountability for a culture that's both people-centered and high-performing. Create clear, transparent communication that doesn't leave room for guesswork. If you're leading a remote or decentralized team, this episode offers actionable insights to keep your people connected, accountable, and aligned—no matter where they are. Additional Resources:  Connect with Matt on LinkedIn Discover Decimal Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn  Key Takeaways: Intentional Culture Building in Remote Teams: Leading remote teams requires intentionality—reinforce values consistently so they become ingrained behaviors. As Matt puts it, he acts as the “Chief Repeating Officer” to keep Decimal's values front and center for his widely dispersed team. Balance Empathy with Accountability: A people-first culture doesn't mean compromising on accountability. Matt and Chad discuss how holding individuals accountable can actually reinforce the team's morale by keeping everyone aligned and focused on common goals. Address Conflict Directly for Stronger Teams: Conflict avoidance can erode trust and productivity. Effective leaders lean into uncomfortable conversations and model healthy conflict resolution, strengthening team cohesion and organizational health.

In this episode, Chad sits down with Alec Stefanovski, Editor of Homepros, to discuss key shifts in the home services industry. From navigating HVAC regulations to the latest in tech and AI, Alec shares insights on private equity's influence and strategies for staying adaptable. Perfect for leaders looking to stay informed on trends and smart growth in a rapidly evolving industry.   Additional Resources:  Connect with Alec on LinkedIn Subscribe to the Homepros Newsletter Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn  Key Takeaways Adaptation and Technology: The HVAC and home services sectors are ripe for innovation, especially around tech and AI for improving operations, yet careful selection and management of these tools are crucial. Tech Integration Over Adoption: New tech tools like AI for call centers can enhance efficiency, but successful integration depends on using them purposefully and ensuring real ROI. Economic Uncertainty's Impact: Despite economic ups and downs, essential services like HVAC retain demand resilience, making them a solid investment and career choice.

Join Josh and Andy for part two of an insightful conversation with Landon Brewer, diving deep into the entrepreneurial journey, specifically focusing on scaling businesses in the home services industry. Landon shares hard-earned lessons about leadership, overcoming imposter syndrome, and navigating the complex transition from startup to a thriving enterprise. In case you missed it, listen to part one here. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. Addtional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways:  Imposter Syndrome: Even at the peak of success, many leaders feel unsure of their worthiness, especially when others look to them for leadership. Scaling Requires Specialized Skills: The skills needed to grow a company from zero to $50 million are not the same ones required to scale to $300 million or beyond. Adaptability: Entrepreneurs must be willing to pivot, evolve, and recognize when it's time to hand over responsibilities to more specialized leaders.  

In this popular re-release, Ron Kitchens joins Chad to discuss the transformative power of recognition and mentorship. He shares how acknowledging team contributions in meaningful ways can uplift the entire organization. Tune in for an insightful conversation on workplace communication, mentorship, and the impact of recognizing others' contributions. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Connect with Ron on LinkedIn Wichita Falls Chamber Learn more about Uniquely You Key Takeaways Mentorship Matters: Having a mentor can change lives by opening up resources and giving the confidence to succeed. Communication as Culture: Great companies aren't just about profit; they build their success on a foundation of culture and caring, recognizing that validating and engaging employees is central to thriving, especially during tough times. Purposeful Leadership: It takes clear purpose, vulnerability, and balance between personal self-care and commitment to organizational goals.  

What's the secret to scaling multiple home service businesses across four states? Hint: It's not just about the bottom line. Chad chats with Lee Downing, who grew from running a single HVAC business to owning 12 home service franchises. Lee reveals his secret: it's all about putting people first. He breaks down how focusing on culture, not just profits, helped him scale quickly while building a lasting business. If you're ready to rethink how you lead and grow, this episode is a must-listen. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways Franchise Success: Lee's journey from a single HVAC franchise to owning 12 franchises, focusing on cross-trade expansion. Culture as a Core Value: Building a successful business starts with a strong, people-centered culture. Invest in your people and hold them accountable. Leadership & Accountability: Leadership isn't just about giving directions—it's about servant leadership and providing support for your team to succeed.  

Are your leads slipping through the cracks? In this episode Around the CAMPfire, Megan Bedford chats with Ryan Fenn, CEO of Chiirp, an automation platform that's helping home service businesses stay on top of their leads. Ryan shares how his own entrepreneurial journey led him to discover the power of follow-up automation—especially when it comes to texting. They dive into why being quick to respond (Speed to Lead, anyone?) and using multiple touchpoints can make all the difference in customer engagement. If you're a home services pro and curious about smart ways to boost leads, this conversation offers simple, actionable ideas to try today. Additional Resources: Chad on LinkedIn Ryan Fenn on LinkedIn Visit Chiirp Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn  Key Takeaways:  Speed to Lead is Critical – Responding to customer inquiries within one minute can significantly improve conversion rates. Multi-Touch Strategy for Maximum Engagement – Use text, email, and voicemail to reach customers at different stages of their journey and re-engage lost leads. Automation for Efficiency – Chirp automates follow-ups so your team can focus on high-value tasks. 

This re-release is not only one of our most popular episodes, but also one of Chad's favorites. Join Chad as he shares timeless principles he learned from his dad—lessons rooted in integrity, empowerment, and, yes, even the kind of compassion you wouldn't expect from a guy who runs a tight ship. From the grit of waking up early to the art of leading with humility, Chad breaks down what it means to lead by example and believe in the people around you. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways: Integrity is foundational: “Do what you say and lead by example.” It's more than just words; it's about action. Compassion in leadership: Leadership is not only about guiding but also showing genuine care for the people you lead. Empowerment and trust: Giving people room to explore, make mistakes, and grow is critical to building a strong, motivated team.  

In this special two part episode, hosts Andy Fusellier and Josh Teekell sit down with entrepreneur extraordinaire Landon Brewer. He's the kind of guy who's not just surviving the roller coaster of running a business—he's thriving on it. We're talking about turning risk into reward, surrounding yourself with the right people, and evolving your home services business like it's a living, breathing thing. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. Addtional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways:  Entrepreneurship is about risk, but control matters – Whether working for a company or starting your own, being able to control your own fate is key to long-term success. Stages of business growth – From survival to thriving, successful businesses continually adapt, learn, and evolve. Leadership and vision are critical – Strong leadership combined with an openness to new ideas can push a business to scale. Understanding customer psychology – Whether in contracting or tech, knowing your customer's needs and behavior is essential for success.  

In this episode, Chad talks about something we all secretly (or not-so-secretly) try to avoid: discomfort. But here's the twist—he's all about embracing it. Why? Because discomfort is the key to growth. Chad shares a powerful story from a Future Leader Series meeting, exploring how our choices—big and small—can either push us toward our goals or leave us stuck where we are. And yes, this is all about learning to love the uncomfortable stuff. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways Embrace Discomfort: Growth often requires getting comfortable with discomfort—it's a natural part of progress. Focus on Small, Daily Choices: Breaking big goals into small, manageable actions helps overcome overwhelm and stay focused. Develop the Right Mindset: Believe in yourself and your goal, and recognize that discomfort is a stepping stone to achievement. Higher Purpose: Tie your goals to a higher purpose to stay motivated during tough times.  

Imagine a company culture where everyone supports each other to be their best. This re-released episode is one of Chad's favorites because it became the inspiration for this podcast's name. Impact leadership - leading with purpose to serve others - is at the heart of Chad's leadership style. He emphasizes how leadership is not defined by titles but by the ability to elevate those around you. This episode offers a fresh take on how intentional leadership can drive both personal and organizational success. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways: Impact Leadership: True leadership is about serving others and making a difference, not about titles or positions. Intentionality: Be intentional in your actions and goals. Intentional efforts lead to personal growth and the collective success of the team. Collaboration and Support: A great company is built on collaboration, where everyone supports each other and shares their knowledge and experiences.