Podcasts about NTE

Barry hing am steilen Felsen und wollte sich an einer Wurzel festhalten - als diese sich lockerte und abriss. Im Fallen erlebte Barry eine Lebensrückschau, die seine Sicht auf die Welt veränderte. Nachzulesen hier: https://www.nderf.org/German/barry_fde.htmWenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post!Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Meine zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home@Astrologie2Go⁩ ---

Bonnie hatte in ihrer Kindheit einen wiederkehrenden Traum: sie sah von oben auf die Dächer ihrer Stadt und fühlte sich wohl und geborgen und voller Liebe. Erst als Erwachsene begriff sie, woher dieser Traum stammte. In späterem Lebensalter erlebte sie während eines Herzanfalls eine Nahtoderfahrung, in der sie sich in einem hellen Bereich wiederfand, in dem ein schwarzer Pfad darauf wartete, von ihr beschritten zu werden. Bonnie hatte in ihrer Kindheit einen wiederkehrenden Traum: sie sah von oben auf die Dächer ihrer Stadt und fühlte sich wohl und geborgen und voller Liebe. Erst als Erwachsene begriff sie, woher dieser Traum stammte. In späterem Lebensalter erlebte sie während eines Herzanfalls eine Nahtoderfahrung, in der sie sich in einem hellen Bereich wiederfand, in dem ein schwarzer Pfad darauf wartete, von ihr beschritten zu werden. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post!Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Meine zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home ⁨@Astrologie2Go⁩ ---

Eine sehr vielseitige NTE aus Spanien - Isabel wurde operiert und fand sich geführt von einem männlichen Geistführer unter einem Baum des Lebens wieder, wo ihr verschiedene Szenarien gezeigt wurden, bevor sie wieder in ihren Körper zurückstürzte.Nachzulesen hier: https://www.nderf.org/German/isabel_rm_possible_nte.htmWenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post!Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Meine zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home ⁨@Astrologie2Go⁩

Jack musste sich einer Operation unterziehen, als er sich plötzlich über dem Operationssaal schwebend fand und auf sich hinunterblickte. Dann fand er sich in einem grünen Licht wieder, in dem er Nahrung und Heilung fand. Er kehrte zurück mit einem tiefen Wissen um die Weiterexistenz des Bewusstseins außerhalb des Körpers. Hier geht´s zum kostenfreien Online-Kongress "MUT ZUM LEBEN" https://www.checkout-ds24.com/content/602111/51475/plenty/CAMPAIGNKEYDer Kongress läuft noch bis 23. April! Jack´s Erfahrung zum Nachlesen: https://search.nderf.org/de/experience/2244Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post!Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Mein zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home ⁨@Astrologie2Go⁩ --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

As the property management industry continues to evolve, it's important to stay up to date on the latest innovations in technology. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David Normand from Vendoroo to talk about AI's role in the future of property management. You'll Learn [01:29] The AI Revolution [08:47] The Importance of Empathy and Human Touch [22:21] Decreasing the Cost of Maintenance Coordination [32:29] New Features Coming to Vendoroo Quotables “As any property manager believes, we know how to do it the best.” “If you're not reading articles and studying up on this, I think that's going to catch you by surprise pretty quickly.” “Empathy is the magic lubrication that makes everything better.” “Empathetic reflection and empathy is a magical ingredient.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] David: If you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:00:14] David: Come use it. Yeah. Right. Buyer beware. [00:00:18] Jason: All right. Welcome property management entrepreneurs to the DoorGrow Show or the Property Management Growth podcast. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive group coaching mastermind for residential property management entrepreneurs. We've been doing this for over a decade and a half. [00:00:39] Jason: I've brought innovative strategies and optimizations to the property management industry. I have spoken to thousands of property management companies. I've coached over 600 businesses. I've rebranded over 300 companies like Bar Rescue for property managers, cleaning up their businesses, and we would love to help coach you and support you and your growth. [00:01:01] Jason: We have innovative strategies for building out growth engines, for building out your operational challenges, for helping you figure out how to get to the next level in your business and one of the cool tools that I'm excited to showcase today with my guest here, David Norman, is Vendoroo. We've had you on the show before. [00:01:19] Jason: Welcome back David.  [00:01:20] David: Yeah. Thank you for having me. It felt like years ago, it was only about, I think eight months ago since we did this, so much has changed over the time, so it's great to be back. Yeah, it's great to be back.  [00:01:29] Jason: Good to have you. I know you're in the middle of this AI revolution, which AI is just innovating and changing so rapidly. It probably does feel like years ago, so, yeah. Yeah. Yeah. It's been crazy. You guys have made a lot of changes too, so, you even changed your brand name from the last time we had you on the show. Yeah. Which was I think Tulu. Yeah. Right. And so, yeah. So why don't you get us caught up on what's going on 'cause, you know, there's been a lot.  [00:01:55] David: Yeah. Yeah. Thank you first of all for having me here today, Jason, and from the entire Vendoroo group of us, which, you know, the team has grown 10 x over the past eight months, which has been awesome. And I just also wanted to start in thanking everybody from what we call our client partners who have jumped in into this great unknown that is AI and is going to be like, how is this going to work in our industry? And so that's really what we've been focusing on the past eight months. You know, it's been a unbelievable journey of both failures, successes learnings and insights. And ultimately we're getting excited here at the NARPM broker owner which is in Denver to unveil Vendoroo. Like this is the coming out party. And so we're super excited if you're going to be there. We have a massive booth that we have set up that we have the ai alliance with other people that are working in the AI space, and I really hope that you guys come over and check it out. I promise this. [00:02:53] David: You'll never see a booth or a display like we have set up. At the NARPM broker owner. So.  [00:02:58] Jason: Now I want to go attend it. Yeah. Just so I can see your booth.  [00:03:01] David: So, let me put it this way. You may see the robot from the Jetsons walking around the booth walking around the NARPM broker owner, so, okay. [00:03:07] David: Yeah. Rosie? Yeah. You may see something like that. So she'll be vacuuming with her apron? Yeah. She'll be doing a little social engagement. It'll be cool. So, okay. Okay.  [00:03:17] Jason: Yeah. Very cool. Yeah, so catch us up on what, like, let's get into the kind of the background and the overview for people that have never heard about Vendoroo and what you guys do and how you got into this. [00:03:29] Jason: Yeah. Give people kind of the backstory. Yeah.  [00:03:31] David: Yeah. Thank you for that. So really the backstory is that, you know, we know of this AI economy that's coming, right? And there was a few of us, you know, I've been in this industry for 18 years. You know, I've managed you know, portfolios of 40,000 doors. [00:03:47] David: I've managed them for governments. You know, I started off with our own property management. Much like you guys. We started off with 80 doors. We grew to 550 doors in four years. So it was exciting to know that technology that was coming that promised duplication because, you know, as any property manager believes, we know how to do it the best, right. [00:04:05] David: And so what we decided to do is to come together and say, Hey, if AI's coming, there's two things that we need to figure out. Number one is how is this going to help us show value in this new industry to this new generation of property owners that is here, that is coming, that has been raised in the technology world too, right? [00:04:25] David: And two, can it actually duplicate our efforts? Can it actually be an employee for us? Right? And I don't care what people are promising about ai, you don't know until you get into what we call like, you know, get into the weeds, you got to get into the trenches. And so that's what we did, right? We went out and we were the guys that grabbed the torch and we said, we are going to take all the risk. [00:04:46] David: We are going to jump into the mix. We're going to ask people to jump onto the bandwagon with us and we're going to figure this out. And oh my gosh, what an unbelievable eight months it has been in learning and insights. And I can't wait to get into all the things that we've learned about the property management industry. [00:05:01] David: But that's really what we've been focusing on here the past eight months, right? So we started off with well hey, can the AI assist the va? Can it turn them into a super va? Is that what it's going to be? And, you know, some people were like, yay. And some people were like nay, you know? And so, and you know, because that human failure still was there, right? [00:05:21] David: And you know, what happens if they left? There was that inconsistency. And then it was like, all right, well what can the AI own? Right? What can it do? What can it perfect? And you know, can AI actually be the last employee that I ever hire? Right. That's really, that's a really cool thing to do. [00:05:39] David: But the property managing community had some really specific demands that they said that if this is going to be the last employee that I've had, it has to do this. And that's what I'm excited about our new technology 'cause it's doing those things. You know? [00:05:52] Jason: Yeah. And now you guys have made some big moves. I know, like I've, I have clients that we've sent over to you and they've shared some incredible stories. Like one client, I think he had 154 units or something like under management, and he said in the first day you're of turning on Vendoroo, like it closed out like 80 something work orders. [00:06:12] Jason: Yeah, like, it was crazy. Another client, they had a little more doors. They said it was like 50 something work orders were closed out in the first day of turning it on. And so, I mean, you're creating some dramatic stuff. Like this is a very different thing than what people are used to in maintenance. [00:06:27] David: Yeah. Yeah. And really what the exciting part about this, Jason, is that maintenance is actually really easy. And I know people laugh when I say that it's managing communications that is extremely difficult. Okay. Okay. Right, because you have, you know what AI told us about our industry over the last eight months is when we dove in with it and it took a step back and it said, whoa, you guys don't have a data problem here. [00:06:51] David: You guys have a emotion problem here. There's very specific categories of emotion that are in this space, right? Like, how do you build a technology that senses something? And I know this relates with property managers, 'cause I know this for myself. A property manager can walk into their office, sit down at their desk, and their spidey senses go off and they know something's wrong. [00:07:15] David: There's no screen that's telling them anything. There's no spreadsheet. They know something's off. Right. And so the AI is like, well, the statuses really don't matter that much to me based upon the feedback that I'm seeing from the property managers. Because the status and the communication all seem to be in order, but there's a disruption somewhere. [00:07:35] David: So I need to know about people's emotions. I need to understand about is the resident happy? Does the owner feel supported? Is the vendor being directed? And does the property manager believe that I can own the outcome for this? And it was really cool to start seeing its learning and understanding and picking up on these cues where, you know, people say that this is a data-driven industry. [00:07:55] David: It's really in an emotion driven industry.  [00:07:57] Jason: Oh yeah. It's a relationship and emotion industry for sure. Yeah. Yeah, big time.  [00:08:01] David: And it's really cool to see, and it's really started happening over this past last 60 days, the amount of residents, I was actually just looking at one before I jumped on here, that are like thanking the system, right? [00:08:15] David: Imagine that, like think of all of us that actually worked with the chat bot at like Verizon. I've never thanked that chatbot at Verizon for being their customer service. Right.  [00:08:25] Jason: And how do I get a representative? Representative. Representative!  [00:08:28] David: Yeah. Yeah, for sure. Versus you seeing people, you know, seeing individuals saying to the, you know, saying to the Vendoroo maintenance coordinator, Hey, I really appreciate feeling supported and how fast you acted because you know, there's empathy that's inside of its law and learning. So I don't want to get too much into the details on there. But yeah, these are some of the exciting things that we're working on.  [00:08:47] Jason: I mean, empathy is the magic lubrication that makes everything better. [00:08:52] David: Yeah,  [00:08:52] Jason: I mean they, they've done studies. Teams, even in working in warehouses, are more productive if the team has a higher level of empathy. Yeah. And doctors perform better. Yeah. If there's a higher level of empathy, there's less malpractice suits, like empathetic reflection and empathy is a magical ingredient. [00:09:10] Jason: I coach clients to add that in during sales. Yeah. 'cause their close rate goes up dramatically. Yeah. Right. So yeah. So leveraging and like getting the AI to actually be empathetic in its communication. Yeah. When that's probably not a natural skill for a lot of maintenance coordinators to be empathetic. [00:09:26] David: It's not, it's not a natural skill for a lot of people in the maintenance industry. Right? Yes. Especially when you talk about burnout. People begin developing views of the rental community, right? Like, oh my gosh, they're calling again, and that empathy meter goes lower and lower and lower. [00:09:41] David: Yeah. As people have been in the industry longer. But isn't it great that you have an employee now that knows that, yeah, it's my duty, rain or shine, 24 hours a day, seven days a week, 365 a year to always operate at the highest level of empathy? I never have a bad day. I never take a day off. [00:09:57] David: I'm never upset. I'm never short with somebody on the phone, never tired, never like, oh my gosh, Susan is calling me again. I'm going to let the phone just ring because I'm annoyed of talking to her. And it just is constantly hitting that same level of standard. And this is what's exciting to me, is that there are people that that have played around with this and have been a part of what I call the pain phase, right? [00:10:20] David: The pain phase is that understanding the way that agentic AI works, right? It's input in output. Input, output, right? The more that you're putting into it, the better the results are that you're going to get out of it, okay? Right. It's just like training an employee. So over the last eight months, what we've seen is that the community has trained this to be the level of a person that has now been working in the industry for five years. [00:10:46] David: In eight months. It's got five years of learning in eight months. Okay. Wow. In the next six to 12 months, we're probably looking at somebody that has 10 to 15 years understanding in the next six to 12 months and understand the level of type of tasks that it can do, especially getting into estimates and getting some other work. [00:11:04] David: And again, just you know, having empathy in my own life towards the people that jumped in that are like, what is this all about? Like, how does AI fail? Like, you know, there's still people that are involved and it was like this big like momentous train of like, you know, all these people were jumping on and giving ideas and people are in the loop and now it's weeding everything out and the AI stepping in and saying. [00:11:27] David: Hey, I appreciate all the input that you've given me. Thank you for all your effort. I'm now ready to step up to the plate and to own the outcome. Right. And that's what we're seeing at the NARPM show that's coming out. There's five AI tools. There's a master agent, five AI tools. And you know, I'll give you a couple of pieces here that, you know, we had feedback from our property managers like number one across the board. [00:11:50] David: A property manager said, if I'm hiring AI as my last employee, that has to work in my system. Yeah. Okay. Right. Like I don't want another, I don't want another technology. Yeah.  [00:11:59] Jason: I don't want a new system I got to get every vendor to use or a new system I got to get my team to use or figure out. We don't need another tool to make our lives more difficult. [00:12:08] Jason: No. They've got to use our stuff.  [00:12:09] David: They got to use, we have our existing stack. Yeah. So now the AI is fully integrated into all the most common PMS systems. You know, you have a cool chrome extension that you can download and there's a little yellow kangaroo right right there. And it's actually reading the work order that you're working on, and you can literally just ask it a question now and just being like, Hey, did anybody express frustration or concern on this work order? [00:12:32] David: Right? Because that's the emotion behind the status that you need to know. And it's like, yeah, two days ago Sally said that, you know, she was actually really frustrated about the multiple reschedules by this vendor. And it's like, great, that's a person I should be reaching out to and that's what I should be knowing that a status is never going to tell you. [00:12:47] David: Right? Yeah. It's in your slack, right? So if I have, if I'm on my phone, I'm talking to my employee and I'm laying in bed and I have a panic attack as a property manager, and I'm like, oh my gosh, did we take care of John's refrigerator and the office is closed? I can't get ahold of my employee. Yeah, you can. [00:13:03] David: Your employee works 24 7 now. Hey, can you give me an update on the refrigerator replacement at John's place? Yeah, it was scheduled this day. I contacted John. Everything's good to go. You know, go to sleep. You know, like, like that's the power. Full audit. Full syncing. So it's in your platform. That's really cool. [00:13:21] David: The other thing, it's got to be branded, right? This is a thing that we really learned about, like how important branding is to the community of property managers, right? Yeah. So the communications that go out have to be from your area code that's done. The emails that go out have to have like, you know, your company name and your logo on it. [00:13:39] David: The AI is doing that as well too. So that's being sent out, which is really cool. So people are feeling like, you know, that loyalty to brand is super important. And also do you know now that the AI can ask the residents to give a Google Review and we can link to the Google reviews and give you instant Google reviews to your page through the ai, which is cool, like how it's, it will know that if the success of a Google review is high on the way that the work order was done, that it's probably best to ask this person and it will send them a little thing. [00:14:11] David: Hey, can we get a feedback from you? And we link up to your Google review. And it posts that Google review to generate those 'cause we know those are super, super valuable to property managers. So that's actually going out today. That's kind of a little teaser there. That's the emails out now. [00:14:23] Jason: Nice. We'll have to get you to also connect it to our gather kudos links for clients 'cause then people can pick which review sites. So it diversifies the review profile.  [00:14:32] David: Love it. Love that. I'm going to hook you up with our guy Dotan. He's running that. He's one of our head of product. He's, actually out of Israel. [00:14:39] David: He's a amazing guy. I'd love to get you connected with him. Yeah. Cool. Let's do it. Cool. And then the biggest one too is like, I need a single point of contact. Right. And we knew that before there was a lot of people were still involved. There was a lot of oversight that was going on there, having that confusion and single point of contact. [00:14:56] David: Now it's in your phone, it's in your Slack, it's in your phone extension. It doesn't matter what's going on. You have one point of contact. It's your employee. You ask the question, get the answer, Jason, you can even ask for a change. You can even say, Hey, I want to change a vendor on a job and you'll see that the vendor gets changed for you in the system. [00:15:17] David: You can even say to your ai, and this is the big one: hey how do you triage this work order? And I want you to do this, or I want you to do that. And you just do it right through Slack or right through your PM chat and it makes the change for you. And now you have custom triage and all property managers have the ability to train their own AI for their company. [00:15:36] David: Think how cool that is. A person with 75 doors now, and the product that's being released has their own AI agent customized for their company, right? Yeah. Like, that's what happened over the last eight months, so you can see my excitement. There's been a lot of hard work in this. [00:15:54] David: Yeah, that's amazing. But this has been all the effort and a huge thank you out to everybody who's tried us, you know, even said that this wasn't for them at that point in time because those learnings went into what's going to make this product the best product in the property management space and is going to help people leverage sales and leverage efficiencies and blow their owners' minds away in ways that, that we have never thought about. [00:16:15] David: Oh yeah.  [00:16:16] Jason: Yeah. So I know like initially when you rolled this out, a lot of people were nervous about AI and you guys had kind of a human layer in between the AI and any communication Yeah, initially. Yeah. And so there was like, they had like a reps and a lot of people associated, oh, I've got this rep. [00:16:33] Jason: Yeah. You know, Steven or whatever is my rep or Pedro and I've got Pedro and like, oh no, what if Pedro leaves? And they were associating with that while the AI is really doing the crux of the work. Right. And so you guys have shifted away from even that now the AI is directly communicating with people. [00:16:52] Jason: Correct? Yeah.  [00:16:53] David: Yeah. So let's talk about that. So, definitely, so in the beginning there was like, we all had like lack of trust. We believed what it was going to do, but it was like we had a ton of people still trying, like, you know, using qualified VAs, training them. Like, you know, like, you know, if it fails, like, you know, you have to have a person stepped in and so let's talk about that. [00:17:12] David: So, you know, it was definitely that human layer. And let's talk about where we're at today. It is very clear to us, and the one thing that separates us from everybody is we still believe that humans are super important in this process. Okay? Yeah. And where humans are very important in this process are going to be when the AI says, Hey, I need you to make a phone call to this person for me, right? [00:17:35] David: Hey, I've reached out to this vendor three times and they haven't responded yet. I need you to give a phone call to see what's going on. Right? Hey, I need you to recruit a vendor for me. I need you to reach out and do a recruitment for the vendor. For me. Hey, this owner is asking questions about this estimate. [00:17:51] David: I need you to give a call for me. So the AI is basically able, on a standard work order, the AI can handle 95% of the workflow, no problem. Work order comes in, gets assigned to the resident. It gets out to the vendor. It's under the NTE not to exceed. It's great. The work gets done, the resident uploads its photos, the AI says to the resident, are you happy? [00:18:14] David: Everyone's good. It closes the work order out. Cool. Right. And then if a human...  [00:18:19] Jason: and how is it communicating with the tenant and with the vendor typically? [00:18:24] David: Yep. So, it's very clear that and this isn't a surprise to anybody. Everybody loves text messages, right? Yeah. I mean, that's just, it's just what it is. [00:18:32] David: You literally, like, people will get a phone call and they won't pick up and the text will come back and like text back. Yeah, text me. What do you need? Yeah. Text me here. But, so here's the things that people don't see behind the scenes that we'll talk about. So the complexity that went into. [00:18:51] David: Mapping out how to allow vendors... so a vendor could have like 20 jobs, right? And we don't want to send him like a code that he has to text for every work order so that it links to the right work order. Like what guy wants to do that? Okay. Like that's not how he works. So we figured out how to allow a vendor through AI just to use his regular phone and text anything about this thing. And it's understanding it and it's mapping it, it's routing it to all those work orders because we knew that in order for this to be the last employee somebody would have to handle, it also means that the vendor has to be happy and the same for the resident. [00:19:30] David: They can just text that they have multiple work orders. It understands what work order it's going to. If it's not quite sure, I would ask them, Hey, is this question about this work order? And they say, yeah. And so there's not like, again, codes and links and things that they have to do. It has to be seamless if they're working with a person. [00:19:46] David: So yeah, text message is massive. Email is second, and then phone is third for sure.  [00:19:51] Jason: Got it. So is your AI system calling people yet or you or telling the property manager to make the phone call?  [00:19:58] David: Yeah. People are okay with. If they're calling in like our new front desk agent, which if a person calls in and they want to get information about a listing or if they want to get information about a work order or something like that, or, you know, they're okay with getting that type of information. [00:20:13] David: Yeah. But they are, it is very clear that they are not okay with AI calling them when they're asking for an update on a work order like that. Like that line in the sand very clear. Yeah. And so we have people on on the team. That are constantly monitoring into ai, giving feedback, hitting improvement. [00:20:31] David: I want everybody to know there is not a work order that is taking place that is not touched by a human at least twice.  [00:20:38] Jason: Okay.  [00:20:39] David: Okay. Right.  [00:20:40] Jason: So there's a little, there's some oversight there. There there's, you're watching this, there are humans involved  [00:20:45] David: And then the ai will when it hits certain fail points, right? [00:20:51] David: It then escalates those things up to what we call the human in the loop, right? So there's an AI assistant, we there's people now that we're training a whole new generation of people that are no longer going to be maintenance coordinators. They're AI assistants now, right? And so when the AI says, Hey, this work order is not going down the path that I think it should go to be successful. [00:21:12] David: I'm escalating this up to a human, and so now as a property manager, not only am I getting this AI agent workflow that's standardizing the empathy and the workflows and all the stuff that we talked about in the communications, I also now get a fractional employee that when the AI says, Hey, I need help, I already have an employee that it can reach out to that can make that phone call or call the vendor. [00:21:36] David: But it's also monitoring the AI for me on top of it. So yes, there is, and that's one of the big thing that separates us apart is that the platform comes with what we call a human in the loop, an expert in the loop and so we're training the first generation of AI assistants in the property management industry. [00:21:55] David: Yep.  [00:21:56] Jason: Got it. So the AI maintenance coordinator. Has human assistance. Yep. Underneath it.  [00:22:02] David: And before it was the other way around where Yeah. The AI was assisting the human right. And now the humans are assisting the ai. That's what's happened in the last...  [00:22:11] Jason: that may be the future of all of our roles. [00:22:12] Jason: So,  [00:22:13] David: If you're not reading articles and studying up on this I think that's going to catch you by surprise pretty quickly. Yeah. Learn how to write prompts. I'll tell everybody right now. Yes.  [00:22:21] Jason: Yeah. Interesting. So, now what about this, you know, there's the uncanny, you know, sort of stage where people get a little bit nervous about AI and what do they call it? The uncanny valley or something like this, or right where it gets, it's so close to human that it becomes creepy. And there's some people that have fear about this, that are concerned. You're going to have a lot of late, you know, adopters that are like resistant. "I'll never do ai." [00:22:49] Jason: What would you say to somebody when you get on a sales call and they're like, well, I'm really nervous about this AI stuff, you know, and they just, they don't get it.  [00:22:57] David: Yeah.  [00:22:58] Jason: I'm sure there's people listening right now. They're like, oh man, AI is going to kill us all and it's going to take over the world and it's going to take our jobs. [00:23:05] Jason: And they think it's evil.  [00:23:06] David: Yeah. Yeah. I, and you know, I really want to hear that fear and I want to like, again, have empathy towards that. 'cause I do understand that fear of change causes people to get... Change in general. Yes. Right. It's like, whoa, I like everything the way it's going to be. Right. And we are historically in one of those phases of like, you know, the industrial revolution, the renaissance, like the automobile from horse. [00:23:34] David: Like, this is what is taking place. This is, this will be written down in history. It's massive change. It's a massive change. Massive. So what I would say to them, and not to, not from a way of fear. But to inspire them is there are a lot of hungry entrepreneurs out there that are embracing this head on. [00:23:57] David: Yeah. That are pushing the boundaries and the limits to be able to bring insights and customer service to their clients at a much higher level. And if you want to compete in this new AI economy. I would definitely encourage you to understand and get in and start investing in yourself now. But understand that investing in AI means having some pain threshold. [00:24:21] David: Like you got to get in, like you, you need to be able to give the feedback. You need to understand that if it falls short, do you have to be able to give it the time and the energy and the reward and the payoff of what I'm seeing for property managers who've embraced that when they're sitting there and they're going, I don't touch maintenance at all anymore. Yeah, it's wild. Right? And those are the people that in the beginning of this relationship, and there's a few that come to my head, are the ones that were sending me emails constantly saying, David, this is failing me. I believe in this, but this is failing me. And as my technology partner, I know that you're going to help us get this better. [00:24:58] David: And there is, you know, I have this word down that struggle equals great con conversation, right? Like, and so they had a struggle and that opened up a great conversation and because of that, their technology and the technology is getting better. So yeah, I think that from a personal point of view in this industry, one thing that I want to solve with AI is I think that we can all say that over the past 15 years, we've probably yelled at a lot of vendors or yelled at a lot of VAs or yelled at a lot of people. Let's start yelling at the ai. And then hopefully that the AI will actually eliminate the need for us to ever have to yell at anybody again because it knows us. [00:25:36] David: Yeah. It never fails us.  [00:25:38] Jason: You know? It really is amazing. I mean, your company is creating freedom for the business owner from being involved in maintenance. Yeah. Really?  [00:25:46] David: Yeah.  [00:25:47] Jason: And it just, and they get used to that pretty quickly. Like maintenance is just running and they're like, yeah. It frees up so much head space for them to focus on growth. [00:25:56] Jason: It gives them a whole bunch of like just greater capacity. Yeah. So they feel like, yeah, we could handle adding any number of doors now and we know we can still fulfill and do a good job.  [00:26:07] David: Yeah. Fixed cost scaling. Right? That's a term that we came up with is now that you know that I have a price per door that will cover all my maintenance. So if I went in and brought on 75 doors, I know that I don't have to go out and hire another employee. The system just grows with it and I know exactly what my margin is for all those doors. Right. And as we know previous, before fixed cost scaling a property managers is like, I have enough people. [00:26:32] David: I don't have enough people. Someone quit, someone didn't quit. My profit margins are good. My profit margins are bad. Yeah. And now with these AI tools. You know, you have your front desk employee, you have your maintenance coordinator, you have these fixed cost scales, and now somebody calls you up and says, Hey, I want you to take on 25 doors, and you're like, I have the resource resources for maintenance, which is, we know is 80% of the workload already. I don't have to go out and hire another maintenance coordinator 'cause the system just grows with me, which is cool.  [00:27:00] Jason: So one of the things you shared at DoorGrow Live and you're our top sponsor for the upcoming... Can't wait for DoorGrow Live, can't wait to, so we're really excited to have you back so. [00:27:10] Jason: Everybody make sure you're at DoorGrow Live if you want. Our theme this year is innovating the future of property management. And we're bringing, we're going to be showcasing, innovating pricing structures that are different than how property managers have typically historically priced, that allow you to lower your operational costs and close more deals more easily at a higher price point. [00:27:30] Jason: We're, we'll be showcasing a three tier hybrid pricing model that we've innovated here at DoorGrow, and we've got clients using it. It's been a game changer. We're going to be sharing other cool things about the future hiring systems, et cetera. Right. So you guys will also be there showcasing the future. [00:27:46] Jason: One of the things you shared previously that really kind of struck me as you showed, you did some research and you showed the typical cost. Per unit that most companies had just to cover and deal with maintenance. Yeah. And and then what you were able to get it down to.  [00:28:03] David: Yeah.  [00:28:04] Jason: And that alone was just like a bit of a mind blowing. [00:28:07] Jason: Could you just share a little bit of numbers here?  [00:28:09] David: Yeah. So one of the first things that we had to do when we started way back in the day is figure out well. Like, like what's the impact of AI going to be us from like a cost perspective, right? Is it a huge change? And so we went out on a big survey mission and we were surveying property managers and asking them, what's your cost per door for managing maintenance? [00:28:30] David: How much do you spend every door to manage maintenance? Now the first thing is less than 1% of property managers knew what that cost was. Sure.  [00:28:37] Jason: Oh, sure. Right. Because, but then they got to figure out, oh, we got a maintenance coordinator and we've got these people doing phone calls and they cost this, and yeah, it's complicated. [00:28:45] David: It's complicated. So we built a calculator. Okay. And then people could start adding in that information out into the calculator, and the average person was around $13 and 50 cents a door.  [00:28:56] Jason: Okay. Okay.  [00:28:57] David: Wow. Right, right. So that was where the average person was, somewhere in the low twenties. Yeah. [00:29:01] David: And others were actually pretty good. Like, I'd say like, you know, some of the good ones that we saw were maybe around like, you know, 10, $11 a door or something along that line.  [00:29:09] Jason: They probably had a large portfolio would be my guess.  [00:29:12] David: Yeah. And also I think a lot of it's just like, you know, I don't know if they were still accounting for all their software and everything that they had. [00:29:19] David: Maybe they're not factoring everything. Yeah. No, I think if we really dug in, it'd be different. So now we know that, you know, the base package of what people are getting in. The average cost of what people are paying for 24 7 services that's emergencies around the clock is about $7 and 50 cents a door, right? [00:29:37] David: So right off the bat in AI's first swing, it said we cut the cost in half. Yeah. Okay. Right. So 50% reduction. I mean, to me as an owner, a 50% reduction in cost. That's like. You know, alarms and celebration going off, you know? For sure. And then, yeah.  [00:29:55] Jason: And that's, if everything just stayed the same, like it was still the same level of quality, cutting in half would be a solid win right there. [00:30:03] Jason: Yeah.  [00:30:03] David: Yeah. That's just like status quo stuff. And now what, with the release of the new Vendoroo product that, that's actually being announced here today. The email's going out to all of our existing clients of all the new features that are coming out now, we're starting to see that. You know that quality is now increasing to where if you were to go out and hire that person, you may have to be spending, you know, 55,000 or $65,000 a year. [00:30:29] David: Right? So now it's like saying, okay, if we can get as good as what these people are using for their VAs right, and we know what that cost is, and they're saying that's, you know, that's what their factors is. Well, what happens in the next six to 12 months when this is a seasoned person that you would've to pay $85,000 a year to? [00:30:45] David: Right. Yeah. And right, because they have knowledge of. Estimates and knowledge of vendor routing and knowledge of, you know, it can handle...  [00:30:53] Jason: you've invested so much time into them, so much attention. They know your properties and know your portfolio. They know the vendors. Like you've invested so much into this person that now they sort of have you by the balls so that they're like, Hey, I want 80 k or I walk.  [00:31:06] David: Yeah.  [00:31:06] Jason: You're like, you've got to come up with it.  [00:31:08] David: Yeah.  [00:31:09] Jason: Right. You've got to do it.  [00:31:10] David: Yeah.  [00:31:10] Jason: And you know, because that's not easy to create. And a lot of people, in order to have a good maintenance coordinator, they need a veteran of the industry. Veteran of industry. [00:31:19] Jason: They need somebody that's been doing this a long time.  [00:31:21] David: Yeah.  [00:31:22] Jason: And that's really hard to find.  [00:31:24] David: Yes. It's extremely hard to find as we know. One of the things that I think that we're doing for this industry is we're actually preserving knowledge that I don't think is necessary getting passed down. [00:31:33] David: Yeah. You know, there's a lot less people that I think are as handy as they once were in the Americas and so we have a lot of that knowledge. Like, you know, we know that the average age of an electrician is in the sixties, the average age of a plumber's in the sixties. And these guys, you know, they have wealth of knowledge that it can troubleshoot anything that's going on in a house. [00:31:54] David: And so to be able to try to preserve some of that, so maybe if a person does come in, you know, maybe there's some knowledge sharing along the lines. But let's take it even in another step forward Jason that in the future, you know, the AI is going to know the location of the hot water tank in that house. [00:32:10] David: It's going to then add it automatically to the system, like. It's going to know more knowledge than they will because it's going to have maps of every single property that's all currently sitting inside of, you know, that maintenance coordinator's head, right? And so it's going to, it's going to actually know more than them, you know. [00:32:26] Jason: Yeah. That's wild. Yeah, it is. Absolutely. It's the future. Cool. Well, you're rolling out a bunch of new features. You're announcing these today. You've told me a little bit, but why don't you tell the listeners what's changing, what's new, what innovations have come out? What are you guys launching? [00:32:41] David: Yeah. Exciting. Yeah. So, the biggest one I think is, which is the most exciting is, is Resiroo, which is the first one that actually handles all the communications with the resident and does the triage and troubleshooting. First one of what are you talking about? So we have our products. [00:32:57] David: So you have these AI tools, right? These agents. Right.  [00:33:00] Jason: And so, you know, every, so think of them like different sort of people?  [00:33:04] David: Skill sets. Yeah. Different person. Okay. Exactly. And so that's when you come and see our display at the NARPM conference, you'll actually will see these five agents kind of in their work desk and in their environments, kind of cool. [00:33:15] David: Okay. Able to see them right. So the coolest part about that one is we're doing a major product you know, update on that for not only the knowledge base, but we're actually turning that over to the company. We were talking about this a little bit before, and now they own their own AI agent and they can customize it into how they want it to ask questions or the type of questions and the mindsets when it's triaging stuff. [00:33:41] David: Triaging work orders for their portfolio. Like super cool. So fully customizable to your company, right?  [00:33:49] Jason: So now sometimes the more humans get involved, the more they mess stuff up.  [00:33:54] David: Yes. We make sure they don't mess it up. So everyone's going to learn how to write prompts and they'll submit it into us. [00:33:59] David: And we have a great team of AI engineers that when that knowledge base is written or what they're doing. We will ensure that it is put in so that it actually produces the desire outcome, right? Yeah. Yeah. So that's a very exciting one. The second one that I'm that I think is so cool, do you know that only 10% of all estimates get approved by the owner without one or multiple questions? [00:34:23] David: Because owners really struggle with trust when it comes to estimates. Like 10%. Like, that's a really bad number, I felt as the industry that owners only believe us one out of 10 times. Like that's the way I took that. Yeah. Right. And so, Owneroo is what I coined inside, is the estimate of the future. [00:34:41] David: That really was looking in understanding like what was, what questions was the owner asking when they were rejecting a bid that that we could proactively ask the answer for them to help guide them to understanding the value in this estimate that they're looking at in historical context of the property. [00:35:00] David: How many other people have experienced this issue? Like, like there's a whole bunch of factors that should go into an estimate and an estimate should no longer be like, here's a cost from Frank. Right? Like, like that was like, like that was...  [00:35:14] Jason: here's what Frank said it is. Yeah. Like that was like from the 1940s. [00:35:17] Jason: That's good. How do I trust that?  [00:35:18] David: How do I trust that? That was from the forties and we're still...  [00:35:21] Jason: how much went into this decision? Was this just out of the blue, like pulled out of your ass or is this like legit?  [00:35:27] David: Yeah. Yeah. What's the, you know, we live in a data-driven world, so what's the intellect behind this estimate? [00:35:33] David: And so I'm really excited about Owneroo, which is going to be the new standard for the way the estimates are created. We have the front desk agent which is coming out. So, that one is going to handle phone calls that are coming in, be able to talk about available listings, actual general questions about leases route phone calls over to property managers for you. [00:35:54] David: So again. Very human-like interaction, great AI voice. Actually. We feel it's going to be the best in the industry. So a person's calling in, just like they're calling your office able to handle all those front desk things. We, we have the PM chat, which is now the employee which is fully integrated into all of your systems. [00:36:14] David: It's in Slack. That's your employee that you get to talk to. We believe that if you're going to hire somebody, they should be inside of your communication channels. You have the Google Chrome extension that it's on right inside your AppFolio or your buildium or your Rentvine software that you can ask and talk to it. [00:36:31] David: So, yeah, so we have a lot of exciting products that have come out. And then of course the backbone of all of them in the middle is Vendoroo, which handles all the scheduling, all the communications. You know, a resident asks for an update, responds to them, an owner asks for an update, it responds to them. [00:36:48] David: And you know, it handles actually the body of the work order. So you have those five tools, we believe are what the property management industry said. If you are going to give me an employee, this is what the employee has to be. This is what makes up that employee. So we say that these tools, these agents were actually built by the property management industry. [00:37:08] David: And that excites me because if you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:37:25] David: Come use it. Yeah. Right. Buyer beware.  [00:37:29] Jason: Yeah. So you guys connect with Slack. They can communicate through Slack, but it slack's a paid tool. Have you guys considered Telegram? I love Telegram Messenger.  [00:37:37] Jason: Alright. Could you do that? Write it down. Telegram Messenger is like the iMessage tool that works on every device. [00:37:44] Jason: It's free. It's one of the most secure, it's not owned or controlled by Facebook. Like, WhatsApp, like, yeah. But WhatsApp might be a close second, but we use Telegram internally, so I love Telegram.  [00:37:58] David: We'll definitely take that into, into consideration for sure. Yeah, check it  [00:38:02] Jason: out. Because I, what I love is the voice message feature and I can just listen to my team and others at like high speed, but internal communications and it's free for everybody, which is great. [00:38:12] Jason: So, yeah.  [00:38:13] David: Yeah. I think a lot, for a lot of people it was like you know, who was Vendoroo in the beginning and Vendoroo was like the team of like people that were trying to figure out like how is AI going to work in this industry? [00:38:26] David: How is it going to solve the needs of our property management partners? And this is why I say to everybody, if you thought about Vendoroo, if you came in and the experience wasn't great with Vendoroo, if you're one of our existing clients that has been with us and you're and you're still moving forward, and we thank you so much for your dedication to this, the Vendoroo product, everything that we've done, everything that we worked at is being showcased at the NARPM broker owner. The email's going out today. This is who Vendoroo is. We are a team that is a technology partner for the property management industry that is helping building meaningful AI tools, specifically by demand, by our industry to help us show value and to preserve this great industry. [00:39:09] David: For the future in this new AI economy, right? Like we need to step up. We have clients that are adding doors left and right because they're showing their clients that they use an AI maintenance system and their clients are like, this is what I expect from a property management in this community. [00:39:24] David: Right? And again, Owneroo, that estimate, we believe that in the future. Like, like owners are going to say like, I'm not approving an estimate unless it's like the estimate of the future, right? Like, like that's the new standard. So you got to know what the new standards are and you got to get technology that are going to help you compete with those new standards that will be in your community and are will be in your community in the next week, the next two weeks. [00:39:46] David: And definitely some really cool products in the next six months.  [00:39:49] Jason: All right. Well, yeah, I'm really excited to see what you guys have been able to create so far. So yeah, it's pretty awesome. Yeah. All right. Well David, it's been awesome having you on the show. Sounds like you guys are really innovating the future. Everybody come to DoorGrow Live. David, are you going to be at that one? I will be there. All right, so you can come meet David in person. [00:40:08] Jason: We've got some amazing people that are going to be at this. We've got technology people. There's a gentleman there, one of the vendors they created another really cool tool, but he had a hundred million dollars exit, you know, in a previous business, like there's really amazing entrepreneurs and people at this event, so come to DoorGrow Live, get your tickets, and if you do, we have just decided that we're going to give out to anybody that registers. [00:40:34] Jason: You can pick from one of our free bonuses that are well worth the price of the ticket. Or coming or anything in and of itself, including our pricing secrets training that goes over a three tier hybrid pricing model or our sales secrets training, which goes over how we're helping property managers crush it and closing more deals more easily at a higher price point. [00:40:55] Jason: And reputation secrets, which are helping our clients get way more positive reviews by leveraging the psychology and the law of reciprocity and getting the majority of their tenants in order to give them positive feedback online. Maybe some others. So you'll be able to pick from these bonuses one of these that you might like and that's our free, most incredible free gift ever that we'll give to each person that registers for DoorGrow Live. [00:41:19] Jason: So.  [00:41:20] David: Cool. Awesome man. Always great to see you. Looking forward to seeing you at DoorGrow Live and love that you guys are working on pricing because AI is going to make people think different about pricing. It's going to be way more efficient, so you guys are ahead of the curve on that. Great job, Jason. [00:41:33] Jason: Awesome. All right, so how can they check out Vendoroo, David?  [00:41:36] David: Just visit, Vendoroo.ai, go to the website, request a demo with one of our great sales reps, and yeah they'd love to help you out. See all the new products, see how far it's come. And again, we thank everybody from the bottom of our hearts for all their effort, people who've tried us out. [00:41:52] David: Come back and see what you built and yeah. Come check us out at Vendoroo.  [00:41:57] Jason: Got it. Go check out Vendoroo, it's vendor. If you know how to spell that, V-E-N-D-O-R-O-O dot A-I, go check it out. All right? And if you're a property management entrepreneur, you want to add doors, you want to make your business scalable, you want to get out of the day to day, you want to increase the capacity so your company could easily handle another 200 plus doors without having to make any significant systems changes, reach out to us at DoorGrow. We will help you figure it out. So until next time to our mutual growth. Bye everyone. 

Randi erlebte im Zuge einer Meningitis eine NTE, in der er erst Teil eines Regenbogens aus Emotionen wurde, und danach seinen Onkel wieder traf, der ihm einen Wissensdownload ermöglichte und ihm sagte, er müsse sich entscheiden, ob er in den Himmel ginge. Randi war nach seinem Erwachen ein medizinisches Wunder betrachtet, da er bereits 32 Minuten davor für tot erklärt worden war.Nachzulesen hier: https://www.nderf.org/German/randi_s_nte.htmWenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post!Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Mein Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home ⁨@Astrologie2Go⁩ --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

„Ich hatte das Gefühl, dass das Licht mich beschützt.“In diesem ungewöhnlich detaillierten Bericht erzählt Anelia von ihrer Nahtoderfahrung als Kleinkind – ausgelöst durch einen Sturz vom Klettergerüst.Obwohl der Unfall nicht schwer und keine medizinische Versorgung nötig war, blieb die Erinnerung an diesen Moment tief eingebrannt: das Gefühl des Schwebens, das helle Licht, das unendliche Vertrauen – und ein Ort voller Liebe, der nicht von dieser Welt zu sein schien.In diesem Video berichtet Anelia über:- Ihre Erinnerung an den Moment des Sturzes- Die Nahtoderfahrung als Kleinkind- Die Begegnung mit Licht, Liebe und Geborgenheit- Die Wirkung dieser Erfahrung auf ihr weiteres LebenThemen in diesem Video: Nahtoderfahrung bei Kindern, spirituelle Erlebnisse, Lichtvisionen, frühe Kindheitserinnerungen, persönliche Seelenreise.Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post!Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Mein zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home ⁨@Astrologie2Go⁩ --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

Mary Ann machte als 18-jährige einen Blick ins Jenseits und traf auf Gott, der ihr tiefe Einblicke in ihre eigene aber auch die Zukunft der Welt bot. Ihr Fazit: Wir sind hier um einander zu helfen, zu vergeben und einander zu lieben. Nachzulesen hier: https://www.nderf.org/German/mary_ann_f_nte.htmWenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post!Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Mein Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home ⁨@Astrologie2Go⁩ --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

Laura träumte von einem Mann auf einem Floß, der sie mitnehmen wollte und wachte voll Angst auf. Eine Woche später hatte sie einen Autounfall, bei dem sie beinahe verblutete. In der Nahtoderfahrung begegnete sie nicht nur ihrem Großvater, sondern ebenso dem Fährmann, der ihr nun sagte, ihre Zeit sei noch nicht gekommen. Nachzulesen hier https://search.nderf.org/de/experience/13159Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an ⁠⁠⁠⁠⁠info@nte-podcast.de⁠⁠⁠⁠⁠. Ich freue mich über Post!Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.deMöchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Meine zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home @Astrologie2Go ​

Janna wurde als 8-jährige von einem Stromschlag getroffen und aus ihrem Körper katapultiert. Sie fand sich in einem Tunnel wieder, in dem sie ihre Vorfahren traf und kam dann in einen Bereich, in dem sie sich voller Liebe und ganz geborgen fühlte. Nachzulesen hier https://search.nderf.org/de/experience/13192Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an ⁠⁠⁠⁠info@nte-podcast.de⁠⁠⁠⁠. Ich freue mich über Post!Folge mir auf ⁠⁠⁠⁠Instagram⁠⁠⁠⁠ und ⁠⁠⁠⁠Facebook⁠⁠⁠⁠ und besuche meine ⁠⁠⁠⁠Homepage⁠⁠⁠⁠ Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? ⁠⁠⁠⁠https://www.ineslahoda.com ⁠⁠⁠⁠Hier gehts zum ⁠⁠⁠⁠YouTube Kanal ⁠⁠⁠⁠Meine anderer Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf ⁠⁠⁠⁠Spotify⁠⁠⁠⁠ und ⁠⁠⁠YouTube⁠⁠⁠ zur Verfügung.

Luigi Mangione is finally in custody but that hasn't stopped health insurers from dialing back recently proposed changes to its anesthesia coverage. Hunter Biden has officially been pardoned by his old man, which makes parents around the world feel at ease about coddling their own children. And they say Gen Z is a f**ked up generation… As if Fartcoin hadn't already broke everyone's Stupidity Meter, Bryan Johnson – a real-life Benjamin Button – has launched a betting market for his nighttime erections. Perhaps a wrong way bet on Bryan Johnson's NTE is what sent Mangione off the rails. Drones have been spotted swarming New Jersey, begging the question of; Why the hell is anyone interested in New Jersey? Undoubtedly a fair question, making the tin foil hat theories all the more legitimate. Following the election, Mark Zuckerberg has come groveling back to The Don, presumably to ask that he call off the cage match with Trump's new bestie. And as a holiday parting gift, Carson shares a bloody story to prove just how disingenuous Bloomberg can be when it comes to reporting on short selling. From all of us here at Zer0es TV, we'd like to wish everyone a Happy Holidays!

Online-Kongress "Frieden im Licht" - hier geht´s zur kostenfreien Anmeldung Inhalt der Folge: Ashley erhängte sich versehentlich bei einem Schulfest und verließ ihren Körper. Sie wurde von vielen bekannten Seelen begrüßt und fühlte Frieden und Freude. Nach ihrer Lebensrückschau wurde sie in einen Raum gebracht, in dem Seelen sich ausruhen durften. Ihr wurde gesagt, dass Reinkarnation eine Wahl aber kein Muss sei. Nachzulesen hier https://search.nderf.org/de/experience/8887 Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an ⁠⁠⁠info@nte-podcast.de⁠⁠⁠. Ich freue mich über Post! Folge mir auf ⁠⁠⁠Instagram⁠⁠⁠ und ⁠⁠⁠Facebook⁠⁠⁠ und besuche meine ⁠⁠⁠Homepage⁠⁠⁠ Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? ⁠⁠⁠https://www.ineslahoda.com ⁠⁠⁠ Hier gehts zum ⁠⁠⁠YouTube Kanal ⁠⁠⁠ Meine anderer Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf ⁠⁠⁠Spotify⁠⁠⁠ und ⁠⁠YouTube⁠⁠ zur Verfügung.

Geben uns Berichte über Nahtoderfahrungen tatsächlich Hinweise auf ein Leben nach dem Tod? Gibt es für die Reisen ins Jenseits wissenschaftliche Belege? Oder spielt uns unser Gehirn an der Schwelle zum Tod nur Streiche?

Anschließend an die Folge # 169, in der ich die Nahtoderfahrung von Jung präsentiert habe, gibt es hier nun die Betrachtungen und Folgerungen, die er selbst daraus geschlossen hat. Entnommen aus dem Buch: "Als ich am gestrigen Tag entschlief..."herausgegeben von Dietmar Czycholl, eine großartige Sammlung von Jenseitserlebnissen aus verschiedenen Epochen und Kulturen, von Platon und Plutarch über Lukian, Einstein und Meister Eckhart bis hin zu den Gebrüdern Grimm. Bei Interesse kannst Du es hier bestellen: dczycholl@t-online.de Das erwähnte Interview mit C G Jung findest du hier: ⁠https://www.youtube.com/watch?v=2AMu-G51yTY⁠ Die zitierte Stelle beginnt ab ca. min 7:30  Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an ⁠⁠info@nte-podcast.de⁠⁠. Ich freue mich über Post! Folge mir auf ⁠⁠Instagram⁠⁠ und ⁠⁠Facebook⁠⁠ und besuche meine ⁠⁠Homepage⁠⁠ Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? ⁠⁠https://www.ineslahoda.com ⁠⁠ Hier gehts zum ⁠⁠YouTube Kanal ⁠⁠ Meine anderer Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf ⁠⁠Spotify⁠⁠ und ⁠YouTube⁠ zur Verfügung.

Let's travel back in time, about 100 years, to the state of Texas. Today, five of the most populated cities in the United States are here, but in the early 20th century, it was a small rural community connected by dirt paths. The arrival of industrialization completely transformed the area, especially two communities, the Dallas–Fort Worth metroplex.Transportation advancements contributed to its rapid expansion, with one critical network: highways. However, there came a point when the development of the road network and population growth became uncoordinated. This presented a challenge: How can we create a future transportation network that supports sustainable population and economic growth?The mission was clear: designing a project to enhance urban mobility while tackling congestion and traffic jams. But the challenge was anything but simple, as we had to accommodate over 13 million vehicles on the roads. Our team started looking for a real-time solution that wouldn't take years to implement, and that's when the concept of Managed Lanes was born.This groundbreaking system introduces additional lanes with advanced technology that analyzes traffic patterns and creates a pricing strategy tailored to demand. By offering drivers the choice to use these lanes, we reduce traffic and revolutionize how people move around.In this episode, join Jose Espinosa, CEO of Texpress Lanes, and María Chávez, sustainability manager at Cintra, the highways subsidiary of Ferrovial, as they dive deep into the workings of this innovative system. Discover how the LBJ Express, NTE, and NTE 35W set the standard for sustainable mobility in Texas.Sounds of Infrastructure is a collaboration between Ferrovial and Yes We Cast. Our team includes Francisco Izuzquiza, Alberto Espinosa, Ignacio Fernández Vázquez, Luciano Branca, Gabriel Ureta, José García Guaita, Arantxa Gulias, Marina Pastor, Bethany Ashcroft and Fatima Gracia De Vargas.In addition to the podcast, we have a great blog with so many more stories about infrastructure projects. https://blog.ferrovial.com/en/.If you enjoyed this episode, check out the other episodes on the official Ferrovial Podcast page. We also have a Spanish Podcast channel. Hosted on Acast. See acast.com/privacy for more information.

Vamos a viajar al pasado, unos 100 años, al Estado de Texas. Ahora, cinco de las ciudades más pobladas de Estados Unidos se encuentran aquí, pero a principios del siglo XX, era una pequeña comunidad rural conectada por caminos de tierra. La llegada de la industrialización transformó por completo esta zona, que luego se convertiría en el área metropolitana de Dallas-Fort Worth.Los avances del transporte en esta zona contribuyeron a su rápida expansión con un elemento clave: las autopistas. Pero la población no paraba de crecer y se necesitaba una nueva solución que permitiera un desarrollo de la red vial que pudiera estar a la altura del crecimiento de la población. Así, se planteó este desafío: ¿Cómo se puede crear la red de transporte del futuro, que apoye un crecimiento poblacional y económico sostenible?El objetivo era crear un proyecto que contribuya al flujo de la movilidad urbana en el corredor de Dallas - Fort Worth, reduciendo la congestión y los atascos. Pero la solución era más complicada, al tener que acoger más de 13 millones de vehículos. Así, nuestro equipo se lanzó a buscar una solución en tiempo real, que no necesitara años para mostrar resultados. Fue así como nacieron las Managed Lanes. Este innovador sistema consiste en añadir carriles adicionales con tecnología que permite analizar el tráfico y adecuarlos a la demanda. Así, los conductores pueden escoger estos carriles como alternativa para reducir sus tiempos de desplazamiento y evitar así el tráfico y la congestión.En este episodio, José Espinosa, CEO de las Texpress Lanes, y María Chávez, manager de sostenibilidad en Cintra, filial de autopistas de Ferrovial, nos explican al detalle los entramados de este sistema, que incluye la LBJ Express, la NTE y la NTE 35W, y que mantiene un modelo de movilidad sostenible en Texas.Sonidos de Infraestructuras es una colaboración entre Ferrovial y Yes We Cast. Nuestro equipo incluye a Francisco Izuzquiza, Alberto Espinosa, Ignacio Fernández Vázquez, Luciano Branca, Gabriel Ureta, José García Guaita, Arantxa Gulias, Marina Pastor, Bethany Ashcroft y Fatima Gracia De Vargas.Además del podcast, tenemos un blog super interesante con muchas más historias sobre proyectos de infraestructuras https://blog.ferrovial.com/es/Si te ha gustado este episodio, puedes escuchar el resto de los episodios en nuestra página web https://www.ferrovial.com/es/podcast/. We also have an English channel (https://www.ferrovial.com/en/podcast/) Hosted on Acast. See acast.com/privacy for more information.

Bridget war nach einem Schwangerschaftsabbruch kaum mehr fähig, in ihrem Leben zurechtzukommen und hatte ggroße Schuldgefühle und Reue. Bis sie bei einem Autounfall eine Nahtoderfahrung hatte und sah, dass es dem Baby gut ging. Nachzulesen hier: https://www.nderf.org/Experiences/1bridget_b_nde.html Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal https://www.youtube.com/channel/UCTl8VS89x78-mH7V3U_9qnQ Meine zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home

Not The Experts, Titus and Levi are back and plan to be back consistently thanks to some personal schedule changes. NTE talks Caitlin Clark vs Angel Reese, Olympics & Raygun, NFL football, and more!

Jacob nahm versehentlich eine Überdosis Fentanyl zu sich, was dazu führte, dass er das Bewusstsein verlor und sich in einem Bereich wiederfand, in dem er losgelöst von allen Erinnerungen und Vorstellungen existierte. Erst als seine Freundin ihn wiederbelebte, kam er wieder zurück. Nachzulesen hier Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal https://www.youtube.com/channel/UCTl8VS89x78-mH7V3U_9qnQ Meine zweiter Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

Für diese Folge habe ich einen Gast eingeladen, den viele bereits kennen werden: Dominique Definestrat. Im Interview sprechen wir über seinen Podcast Dodefi, seine Erfahrungen mit psychedelischen Substanzen, die Gemeinsamkeiten und Unterschiede dieser Erfahrungen zu Nahtoderfahrungen und darüber, wie die Beschäftigung mit diesen Themen sein Leben verändert hat. Viel Freude beim Anhören! Hier geht´s zum Kanal von Dodefi: https://www.youtube.com/@Dodefi-Podcast Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal https://www.youtube.com/channel/UCTl8VS89x78-mH7V3U_9qnQ Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

Maintenance is often the most challenging area in a property management business. What if you could automate your maintenance workflow with an in-house, expert AI maintenance coordinator? In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David from Vendoroo (formally Tulu) to talk about AI maintenance coordination and how it could revolutionize the property management industry. You'll Learn [05:25] The AI Revolution [10:51] What can AI Maintenance Coordination Do? [20:58] How Vendoroo Handles Work Orders [27:56] Why You Should Have in-House Maintenance [37:30] Where do Humans Step in? [41:37] Handling Worst-Case Scenarios Tweetables “Property management is a very human business. It's a very relationship-driven business.” “Is it scalable? Is it burning you out? Is it pulling you away from other duties that you need to be? Are you spreading yourself too thin? Great questions to ask if you have growth objectives.” “Residents don't want to talk to a computer. They want to feel that they have a connection to their property manager.” “The first offense creates a little crack between the relationship. The second one, you're losing trust with your owner.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] David: Even people who had in house maintenance coordinators or VAs, good ones, always still feel that they needed to second check all the work. And now when they're seeing the justification and they're seeing the education behind it, they get this sense of like, I can let go. You know why? Because this system is doing maintenance exactly the way that I'm asking it to do maintenance. And they feel that now they're actually back in control.  [00:00:24] Jason: Welcome DoorGrow Property Managers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high, trust gateway to real estate deals, relationships, and residual income. [00:01:05] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:25] And now let's get into the show. All right. So today I'm hanging out with David Normand and Reza Keshavarzi. Did I say your last name right?  [00:01:36] David: We always say it sounds like the great sauce that you would put on a steak. Keshavari. So delicious. [00:01:41] Jason: All right.  [00:01:41] David: Yes. Cool.  [00:01:43] Jason: So David and Reza are from a company called Tulu, which we'll be getting into, which I think are probably revolutionizing maintenance related to AI and our topic today, we're going to be talking about AI and maintenance coordination, maybe getting into some of the current maintenance challenges, what AI could help with, what should be automated, what shouldn't be automated because I think that's a very important thing to cover and how to turn maintenance into a profit center. Before we get into that, why don't we get into some background? So David, why don't you give us the journey? How did you two get into this? How did you event like, how did you start your journey in the property management space? [00:02:24] David: Yeah, great. It's crazy to think about it. It just all started probably about 15 years ago. Like many of you, started a property management company with a buddy of mine. I remember we started off with 80 doors. Got our 1st client, was excited. He left his job at Verizon. I was actually in the banking industry, bidding on subprime auto loans and the 2008 crash happened. And so we all knew what happened after that. And so anyway we actually had some tremendous success and in just over four years we added over 600 doors. Which was a phenomenal growth in our market. And we had a lot of people going, "Hey, what's your secret sauce? what are you guys doing?" Right. And the reality was, is that we just cared, right? We cared harder. We had fiduciary duty. And all of these owners were leaving their other property managers and saying, "Hey, Maybe these guys have it figured out," and we were getting conversions and our close rate was like 80%. [00:03:13] It was really crazy, but something happened and just like many of us, owners started getting frustrated feeling like, the magic was wearing off because at the end of the day, no matter how hard we worked. Those owner statements and those maintenance invoices at the end of the month, I realized were the main source of friction between those long lasting relationships and the same reason why somebody left that previous property manager to come over for the hope of more transparency and maintenance was the same issue that we ran into. [00:03:41] Right. So that led me on this journey of trying to figure out, how do we standardize our fiduciary duty to owners when it comes to maintenance and help them bring transparency and education and understanding to what I feel is really the cornerstone foundation of what a great relationship is? Because no, the building can be full, the mortgage can be paid, but those maintenance bills still come in and there's still the questions.  [00:04:06] "Why does this cost this much? So I had some great opportunities to work went on with Fannie Mae helped them manage their rental portfolio, but still in the back of my head, wanted to try to solve this issue. And all these years later, I get a phone call from somebody that said, "Hey, you need to meet this guy, Reza. He's in the HOA industry. And he's seen a similar issue with lack of transparency. And I think that you guys are trying to solve the same issue. Hey, why don't you meet up?" And I'll, and I'll preface this. This was the fourth introduction to a guy in a fourth type of tech or a company that we try to part with. [00:04:40] And it just shows you the journey of an entrepreneur. Like you never know when that right connection that's going to align with your passions, resources, and understanding happens. And I actually had three other techs that didn't work out before. And I didn't want to bring them to market. [00:04:52] Right. So that's our story. We got introduced to each other and the synergies have been fantastic. And I'm really excited to talk about what we're doing here in the space. So it's been a crazy journey. It's been exciting. Maybe one day I'll write a book down the road about all the things not to do. [00:05:04] Jason: I think every entrepreneur that has a little bit of success could write that book. I'm sure. So cool. David, where do you think we should start? Like there's a revolution right now, this AI revolution, like it's AI everywhere. And and it's moving fast.  [00:05:21] David: Yes.  [00:05:21] Jason: Like really fast. [00:05:22] And it's a bit crazy. And. Everything's changing. There's a million software tools and companies coming out. Maybe AI is making all of them. I have no idea, but like...  [00:05:31] David: 85 percent of all content written online is written by AI these days. So yeah, definitely.  [00:05:35] Jason: Right. There's the fake internet theory that like the majority of the traffic and communication and comments on the internet isn't even real. So it's like we're walking around this fake ghost town online. And we're consuming content and we're like none the wiser in a lot of instances. So my quick take, for those listening, as we're going through this AI revolution, it's exciting. There's a lot of change happening. [00:05:57] We don't want to be left behind. We want to make sure we're paying attention to what's new, what we can use. Everybody's probably used chat GPT once or twice or keeps hearing about it from other people. "They've got a GPT, that thing that you use." Yeah. I used it this morning, right? Like I was trying to figure out something in my Chevy Tahoe. [00:06:15] And I was like, "how do I do this thing in my Tahoe? Like, can you just tell me?" And it can collapse time, but sometimes it's not useful. I think my take on this is that human interaction is going to be a premium. It's going to be at a premium. It's going to be something that really sets people apart because we're moving away from humanity to some degree by leveraging all this tech and AI and all these tools and property management is a very human business. [00:06:43] It's a very relationship driven business. And and I think we'll get into this today. We want to be careful of using technology where we shouldn't or trying to trick people. "Well, look, I'm pretending like it's me, but it's AI. Haha. I tricked you." And what's funny is there's little indicators, like, and we know that this stuff's being used in a lot of different ways, like governments are using this now, like, we don't even know what's real on the news or what's like deep fakes or AI, like they're showing people's like doing interviews and people are zooming in and noticing their rings are disappearing and like weird stuff, right? [00:07:20] David: Yeah.  [00:07:20] Jason: And stuff's going viral on like the internet. And so we're living in this world where we're super skeptical and we wonder if anything's real.  [00:07:28] David: Yeah.  [00:07:29] Jason: Sometimes people are even asking, like, is this AI on a phone call?  [00:07:33] David: Yeah, well, you can't tell the difference now. I'll tell you, our tech team and AI guys they actually played around with me a little bit and they actually use my voice and had me doing work orders and no one could tell it was them. [00:07:44] Not me speaking and giving triage and doing that type of stuff. And I actually I tested it with my wife and I sent her a message over it and she didn't even blink an eye. Didn't even blink an eye. It was crazy. It was that first like aha moment that really when we talk about our fiduciary duty to our clients and ourselves about the power of this and where it's going, right. [00:08:01] And to that point. So when it comes to AI, I think people need to understand that really, the way that we look at chat GBT to me is just the new Google, right? It's Google on steroids. Okay. And so, yeah, for sure. Do we use some chat GBT to understand like, how to write the perfect sentence structure? For sure. [00:08:18] But the cool part about this, Jason, is that what we're doing is: how do we use these models in this education that teach it about fiduciary duty to your owners? That's what gets me excited, right? That's what gets me excited to understand and to think intelligently and to think with thoughtfulness to the owner's pocketbooks when it's considering a decision of how to dispatch for maintenance, right? [00:08:42] Like, isn't that what we're all looking for? That we need a system that every work order that comes in that it goes to a expert maintenance coordinator that we know what that costs. I'm talking expert maintenance coordinator, a person's been in this job for 15 to 20 years that you can send a work order to and they don't make an error. [00:09:00] They're intelligent. They're able to educate, they're able to be client facing. Like there's a real skill set there if you put that on a CV for somebody, right? But that's not what this industry is filled with. Actually, this industry is filled with individuals who are under pressure to find the most affordable maintenance solutions and the most affordable ways to try to find people to run those maintenance solutions. We're allocating the least amount of resources to handle what I consider the highest probability of owner dissatisfaction in the property management relationship with the owner, right? So I have a VA who's 2000 miles away that's responsible for spending a thousand dollars in my owner's money. [00:09:38] And there's all types of potential errors and things that are happening as a result of that. So the way that we look at AI and actually in our business, we just use the word smart a lot. And we try to use that word, that intelligent instead of artificial. Because you know what? There is a lot of human input that has gone into this to teach it how to be smart and to teach it how to consider the fiduciary duty. [00:09:59] So at the end of the day, I would encourage all the listeners here that are going on this journey with us today to understand, not to be skeptical, how to maximize its value, right? And that's really what we're going to be focusing on today and to show you how we're maximizing its value to help us achieve what we call our dream outcome when handling maintenance. [00:10:18] Our dream outcome is as a property manager, I'm starting a company or I'm looking to grow, or I'm hitting those next growth objectives, or I'm looking for ways to be more profitable. What is my dream outcome? And that all circles around having an expert maintenance coordination in my office that is reducing trips costs and considering the fiduciary duty to my clients. [00:10:40] Right? So that's what we'll talk about here today and how we're using AI to achieve that.  [00:10:43] Jason: Got it. Well, let's get into it. So what can AI do and what can't AI do? Like, well, specifically what can Tulu do and what can't Tulu do?  [00:10:54] Where's the line drawn?  [00:10:55] David: Yeah, that's a great question. [00:10:56] So first of all, I always tell everybody this out of the beginning: we are not an outsourced maintenance coordination solution. We're not an outsourced company. Yeah. We are not a vendor. Okay. We're not bringing vendors to your marketplace. Okay. Tulu is your expert in house maintenance coordinator. [00:11:13] So if you're thinking of "I'm hiring a maintenance coordinator" or "I'm building a property management and I need a maintenance coordinator," you now have that. That's that ability to add this onto your software, your system. It's a simple plug and play. You get to remain inside of your portal, you don't have to leave it. [00:11:30] There's not another new portal, all updates, all things are pushing to Buildium and we're pushing to Appfolio. That was a big part of it. There's no new app for the vendors. There's no new app for the clients because we know what's important for them to live inside of there. So what can it do? Well, first of all, it's a leader. [00:11:43] Okay. And being a leader means that it is going to use the information that we capture about your company to lead your VAs, to make expert triage decisions that always consider your fiduciary duty to the owner. So let's give an example right here to break that down. Right. Say a hot water tank comes in. [00:12:03] Okay. Hot water tank's leaking. Okay. First thing it's going to want to understand is what time of the day is it and where is the hot water tank leaking from?  [00:12:09] Jason: Okay.  [00:12:10] David: And then it's going to determine based upon the location of the hot water tank, the type of the hot water tank, which type of vendor at which time is the right one to send out. That is the most cost effective that has the greatest probability of resolving that issue for the best price and meets the satisfaction of the resident. Right. Now that was a mouthful right there. Okay. And if you think about all of the potential errors and data points and things that are involved, the smart maintenance coordinator considers all those and it brings out a triage and it tells the VA "here's the pieces that you're missing. Here's the information that I need. And here's what my suggestion is for you to move forward." So it's amazing at being a leader. And then it's amazing at being an expert about creating communications for the resident and to the vendor to direct them. And then it's also an educator and at the bottom of every work order. [00:12:58] And I hope to be able to show some people it's really cool. We don't believe in just telling people what to do. We should educate them and tell them why they're doing what they're doing. Right. So imagine if you had the best expert maintenance coordinator leaning over the shoulder of every VA that you have standing there and telling them every work order, every time, here's what to do, here's how to do it, and here's why you're doing it. Right. And as a result, we're finding that VAs that come over that are dedicated to the account in two weeks, they're educated. And in six weeks, the majority of them are executing as a high level maintenance expert within six weeks. Of after sitting down and learning the training system, because just as much as it's leading, it's also training and educating. [00:13:38] That is a wow moment for somebody who's been in the space, who's been here for 15 years, managing hundreds and hundreds of people for government entities and stuff and understanding the amount of time and effort and training that goes into somebody. And then all of a sudden they come and they tell you, "Hey, by the way, I got a new job. Thank you for all the training. I'm going to go make $30,000 somewhere else," right? How many times has this happened to me? Hundreds of times, right? And so that's a big part of what we're solving here.  [00:14:02] Jason: So in order to be effective and operate as an expert maintenance coordinator so that your VAs that don't have this knowledge can function as if they have this knowledge, then this has to be programmed, right? Maybe it'd be helpful for, the viewers or listeners of this podcast to find out what are all the inputs that go into this? What did they have to provide and what do you guys provide, so this AI, they can trust it? [00:14:29] David: Yeah. Yeah. Great question, Jason. So first of all, I want to put it on point two to make an emphasis that in this journey that we're all learning about these smart technologies and AI, there's still a big part of human component, right? [00:14:38] And it's like when you chat, when you write something in chat GBT, like you just don't send it without looking at it. Right. You're reviewing it and making sure it's still saying that you want it to say. Right. So everybody rest assured this thing is not, living on its own and there's checks and balances. [00:14:51] But the onboarding on average takes 30 to 45 minutes. Okay. And one of the things that we did is number one is, when it comes to triaging and best practices, there's literally probably about 500,000 work orders of data points that it's considering. And it's an expert in that thing that's saying, "Hey, listen, this is how you should handle every work order that comes in because I've seen this, 20,000 times, and this is the best outcome." [00:15:18] Right. But then what it does is it allows the property manager to talk in natural language. Like you want to talk like a robot. We don't have to write weird code. Just say things. "Hey the owner of one, two, three main street really loves Tom." Tom works on his properties. Comes in 123 main street comes up. It understands what Tom's capabilities are. And it says, "please use Tom to use this." The owner prefers that Tom works on his properties. They have a great relationship. Cool. And so those little tidbits for example, if the heat goes out in unit number one, understand that access has to be in unit number two basement to the HVAC unit, right? [00:15:52] So that's good to know, but why is that important to know? Because most VAs would make a mistake. They say there's no heat. They don't check property notes. They send out the plumber. Plumber is knocking on the door at unit number one. Person says, I don't know where the HVAC unit is. Tenant next door is not home. [00:16:06] Now you just charge your owner for 250 emergency call to go out. The resident still doesn't have heat. They think that you're unorganized. It shows you're unorganized on your owner statement because there's two invoices. "Oh, no, wait, you want to cover that? You're unorganized." So you just ate 250 that you're already not marking up on maintenance and you do that 10 times a month. [00:16:25] Okay. And that's what's going on.  [00:16:27] Jason: And this is where then the owner's like, "I might as well just do it myself because I know everything and it's in my head." So how did they get all of that out of their head? All the little things they know about each property, each multi unit property, what's in the basements, what's..? [00:16:40] David: We have a cool onboarding process. And again, most times about 30-45 minutes, they sit in, it's called building your AI co pilot. Actually, a lot of people dig it. It's cool. It's a cool process. And we will be first, we go into your system and we're able to pull out all your work order data and it organizes all your vendors, and we can tell who all your vendors are and what you're doing based upon the work order types. [00:16:59] We can tell if you're a preferred guy is here. Number one guy is, "Hey. This guy always seems to be working on these properties." So there's a lot of information that we gather. And then you just come in and you're like, "yeah, he's my primary. He's my secondary. Oh, here's this little information about this property." [00:17:13] So you really don't have to get like, like crazy. Like, like, the mailbox is located, like. You can add that stuff later, but in the beginning, it's just like, what are those important rules? I remember this one that really jumped out at me as impactful, a classic mistake, this owner had a lady living in the apartment for 35 years. [00:17:31] Okay, and she's getting old and one of the rules is that no matter what maintenance ticket comes in, "don't ask her to triage. Don't ask her. It's the tenant's responsibility. I love this person. Please send her out and just take care of her. Right?" What a great rule to put into your system that shows the owner that when that work order comes in, He's not getting a call from, and I forget what her name is. [00:17:51] And like, they're asking me to change my light bulbs again. And then he's like, I told you twice not to do this. And next thing he's looking for another property manager. And I always love that example of that rule. So that's what you're looking as far as the information you're giving us takes about 30 to 45 minutes. [00:18:03] For people who have anywhere between, 150 to 350 properties. If you start having, 500, 600, a thousand, I would definitely allocate up to two hours and onboarding for sure.  [00:18:13] Jason: Okay. That's really fast when it comes to rolling out a new technology. Yeah. It's ridiculously fast.  [00:18:19] David: Yeah. [00:18:19] Yeah. Yeah. Yeah. Extremely quick. So basically you have all this learning and understanding that's going into who your preferred vendors are. We know how to handle the maintenance work orders. There's no like integration that has to happen. And so as this triage is coming through, you're getting this expert level triage and you can add things down the road. [00:18:38] You can add it, but how to handle the work orders as we say, there's really nothing new in maintenance. What's new is: "what's the NT for the property? Are there any special conditions that we need to know? Right? What are your residents' responsibilities and what are you responsible for?" Once you have those four questions answered, how to handle the hot water tank, at what time to hit on the hot water tank, how to, how to repair this door, how to do that. [00:19:02] Those true principles of maintenance are true for everybody, if that makes sense, right? So, so that's a big part of the value that you get that You're hiring an expert maintenance coordinator. If you were to hire him, you wouldn't necessarily be telling him. "Hey, this is how you replace a doorknob." [00:19:18] He should already know that when you hired him. Right. So think of like it that way when you're considering us as a technology.  [00:19:24] Jason: So, a human maintenance coordinator, the challenge would be, there's no way they can remember every detail about every property, right?  [00:19:32] David: Yeah,  [00:19:32] Jason: it's not. Which means they would have to keep notes. [00:19:35] Let's say they've already got a decent amount of notes somewhere. Might be in the property management software, maybe they've got their own, I don't know, database of something. Is there the ability to pull in all that information?  [00:19:46] David: Yeah, a hundred percent. Yeah. To grab those notes out. A lot of people have the ability to export it. [00:19:51] They have a good note file or something like that. We get those, we take that information and it can just be pushed up into the system for sure. So yeah, the onboarding it, it can be, again, some people come in and say, "all I have is single family houses." Everything's pretty straightforward. [00:20:03] Other people send over an Excel list. "Here's my property notes at the property levels" and upload them. So that's the cool part where. You ingest into the system. There's not a lot of data, manual input. It's reading it and assigning it. And that's where we're using technology to help even improve the onboarding process that you talked about, right? [00:20:19] You think about people wear t shirts, like, I survived the Yardi onboarding process, right? Like, technology has come a long way to help improve that process, and that was a big part that we focused on.  [00:20:28] Jason: Yeah, that's wild. So once you've got them onboarded and they're in your system, the AI knows pretty much everything about the property, but maybe it doesn't, maybe there's some things it doesn't know. [00:20:41] And so work order comes up. You're working on something and it's still just in the property manager's head or it's still in the business owner's head or maybe they don't even know yet, but it runs there. It runs into an issue. It's like it has a question maybe, or it doesn't. It needs to know some more stuff. [00:20:57] I don't know. What happens in those scenarios? [00:21:00] David: Yeah, this is a great one. So, all right, so let's talk about the life cycle of a work order. Right. And let's everybody just understand that there still is a human component involved in this, right? Every property manager has a dedicated, we call them a remote team member, who's now this expert maintenance coordinator at the cost of a remote team member. [00:21:16] Now they're able to execute at a very high level. But there are going to be things that they're faced that they don't understand. So they have the ability to communicate with you one on one, or we also have this process internally that they have this ability to go, "I need a request from the expert in the loop" and the expert in the loop is you know, invoice review, complication that they're saying that the AI is not clear on them and it's asking for additional support. And so they can bump that up to individuals, myself, and there's other members of the team members that are big part of this and they can get expert level triage inside of there, to say, "Hey, listen, I'm facing with this vendor issue. They need 25 percent upfront. The job is only 500. I'm not understanding what to do here. The building is located and they're saying access is weird. They need to bring something in." There are complications that still involve human understanding. And so that expert in the loop solves that piece in there. [00:22:07] And also speaking of humans, we believe that residents and vendors still need to speak to a human. Okay. Super important. Okay. So the value that we have is that we're able to create expert level triage, According to their specifications and the training model and all the great things and the automation and the text messages that are written for them and the codes that are written for them the emails, all those things. [00:22:31] So, if we can automate at a very high level and free up our people to be able to provide support on the phone to the vendor on the field, or to actually talk to a resident, everybody knows this and I talk to everybody, guys, residents don't want to talk to a computer. They want to feel that they have a connection to their property manager and that when they call in, a lot of people have not even adapted technology for anybody who has, residents have been with them with a while and they're used to talking to Janet, they're used to talking to tell him inside and next thing you can say to them, "Oh, we have a new maintenance system. And by the way, you have to talk to the system." They're like, "okay. This is lame," right? Like, so that personal connection and we have a saying inside of the office that we keep your residents and your vendors within arm's length of you, right? It's communicating. They're using your property management name. [00:23:20] They're speaking on your behalf. This is an extension of your office. This is your maintenance coordinator. Don't think of this as a vendor. Don't think this is an outsourced maintenance solution that you're setting all your maintenance to some company that's sourcing vendors or bringing them in and doing every, this is your in house maintenance team. [00:23:38] So always consider that when you're thinking about Tulu, real people. In house maintenance coordinator just powered by AI enabled execute at a crazy high level.  [00:23:46] Jason: So, yeah. So how do tickets get into the maintenance system? Like how are they initiated? Do they still have to be answering their own phone calls? [00:23:56] Are they just putting it into their property manager software? And then Tulu is going to like start taking some action. What communication does Tulu facilitate or take over if we're going to be having still needing some humans to be in Tulu allows us to increase the amount of communication and care that we show. [00:24:13] Where do we draw the line? Like, where is Tulu stepping in and doing some communication and where do we need team members to be doing communication?  [00:24:21] David: Yeah. Yeah. Great question. So let's just go through the life cycle of a work order for everybody. I think that's what everyone really understands when they're all thinking about this. [00:24:28] Okay, let's give me a work order from start to finish. Right? So no change to your residents. No change to anybody. They log into their portal, Buildium, Appfolio, RentVine, whatever they're using. They submit a maintenance work order, that maintenance work order through their system is dispatched to the Tulu maintenance coordinator, expert maintenance coordinator. [00:24:46] All the magic is happening, all the triage, everything is taking place, and inside of the property management software, they're going to see. Work order.  [00:24:53] Jason: And is that dispatched through via email? API? Yep.  [00:24:56] David: Oh, yeah. Yeah. Just through email? Yep. Set up as simple. You can set it up as a maintenance coordinator and as the maintenance coordinator is set up and the email comes in and it pings out and that creates the work order and starts to process through the, yeah. [00:25:08] Yep. Cool. And then the property manager will see that the work order has been it's in triage on the status of their system. Then it's assigned, then the vendor will be assigned there. And then from there, the updates, when it's scheduled that we call it the who, what, and the why, right? [00:25:25] What's going on, who's doing it and what's being done to progress this for. That's a note. You're constantly getting those notes. Now, the cool part about this, Jason. is behind the scenes. All of those text messages and phone calls and emails that we call the noise that are between the residents and the vendors and everybody are all being captured in a system behind the scenes. [00:25:45] Right. Super value there, right? If a resident is a little bit upset about something or you have some questions, "Hey guys, can you hand me the phone call this one to show me the text messages," right? Communications are big part. So we capture all those communications inside there at any time that the owner of the property manager wants to pull them. [00:26:00] That's great. Then the work order is completed. The completion, quick question. So  [00:26:05] Jason: all this communication between tenants and vendors, unless they're using some sort of magical system That the vendors have to be in and that the tenants are logged into. And it's like seeing all this, how does Tulu capture that? [00:26:18] How does it know that the vendor is communicating with the tenant or the tenant? Okay. So it would be any point.  [00:26:24] David: Yeah. Good point. Any point that the the tenant. Is communicating or the vendor or just communicate with two of those. So if the vendor happened to communicate directly with the tenant, it would not capture that part, right? [00:26:34] That's their phone to phone with that part, right? So it's when the resident or the tenant is communicating with the maintenance coordinator. And as we all know, tenants and vendors love to communicate by text message, right? That's their number one thing to do. So, it's really cool for vendors too, because as we know, a bunch of vendors, they hate. "I don't want to work in another app." Vendors can take pictures from their phone. They can upload estimates from their phone. The estimate comes in and it's actually turned into this really pretty estimate because we know vendors estimates are notorious for being on the back of a paper and hand scratched, right? [00:27:06] So it actually creates into a brand new Tulu estimate. And so your owners get transparency into pricing and labor. And it's standardized and everything looks clean. And so yeah, vendors love it because they're not lazy, but they're busy guys. And instead of going home and trying to do a whole bunch of paperwork, they can now just generate an estimate, take a picture and shoot it right through. [00:27:22] So, yeah.  [00:27:23] Jason: Because the challenge that there's a lot of communication involved. And so usually to decrease the amount of communication, they're trying to figure out how do we get the vendors to just talk to the tenants directly to collapse time? But if you have AI, then my guess is that Tulu will still just act like that middle person because the vendor can communicate with them, they can immediately text you, then Tulu texts the tenant, then it's just doing it real time. [00:27:45] You don't have to wait on a human being in your office to like make this communication happen. So you're like, "well, we're so slow. Let's just get them to talk to each other." The AI is making this happen. Is that accurate?  [00:27:56] David: Huge point right here is, and man you really hit off the nail on the head on this one point here. [00:28:01] The amount of people that we are seeing that they're using vendors to perform triage in this space is actually alarming. Okay. Alarming. All right. Vendors should not be performing our triage. They should not be the ones trying to figure out what is going on. They're not our client facing people. Maybe some guys are good. [00:28:20] your in-house guys, goods or whatever. The majority of people are using this, right? The beauty of the system is: Do we have enough information that is captured? From the resident, the property manager that considers the needs of the owner to formulate the correct direction to the vendor so that they can show up with the resources that they need to fix the job the right time or show up educated about what they're there to fix. [00:28:41] Jason: So let's talk about this real quick. Like vendors should not be doing triage and why not? Like, like what are the obvious ramifications here? Well, vendors, that's like asking a surgeon if you need surgery, right? That's how he makes his money.  [00:28:55] "That's the solution is surgery. We should chop that out, like, let's cut that thing out and I get paid thousands and thousands of dollars."  [00:29:02] David: Or how about this one, Jason, on an owner's report. I see a cost for so many times you see a cost for a maintenance guy, "unable to resolve expert needed." well, why? Because the maintenance vendor was sent out to do the triage. [00:29:15] That's not fiduciary duty to the owner. If we had the right information, we could have avoided that one trip. So we have some really cool case studies. I'd love to show people that out of like 260 work orders, we have one right here, a client that signed up with us. And so out of that thing here let's see. [00:29:31] They completed 194 work orders. 17 unnecessary trips were canceled. Wow. Okay. 17 unnecessary trips and 15 of those work orders had an immediate reduction in price because they said that the wrong resource was assigned to that. So think about that. 17 different numbers.  [00:29:48] Jason: So if that, if they have an in-house maintenance team, you're decreasing your your cost deploying these texts, going out and doing stupid work, like significantly. If you are using third party vendors, then there's always an expense. If you're sending anybody out, unless you're like, go do a bid, or something like this, but that's costing the vendor, which they're going to be more frustrated with you. [00:30:09] So you're freeing that up or they're charging you for it. "Oh, well, if I go out, I charge, right?" Yeah.  [00:30:15] David: I'll give you an example. We just saved owner of a pad split property who wanted to replace the refrigerator. The request came in and they asked for three estimates, okay, to replace the refrigerator. [00:30:28] Okay, the suggestion came back that basically said in a nutshell, summarize this, "why are you sending three different appliance vendors who are all going to charge a trip fee to go look at a refrigerator when a Home Depot program should be used and the cost of refrigerator should be 860? To factor all those costs in, it would have been about 1, 400. I don't understand why you're doing this. Please explain, right?" Talk about fiduciary duty to the owner.  [00:30:51] Jason: This is why owners get frustrated and they're like, "I might as well just do it myself." [00:30:55] David: " Because I knew better. I would go to Home Depot. Everyone knows to order a refrigerator from Home Depot, right? Unless there's special circumstances." And now imagine this, and this is where we're going with this, Jason. At the end of each month, these owner reports go out to all these owners, and owners sit down and they call up the property manager, and we always hear people talking about this at every conference. [00:31:14] "Oh, I don't want to answer that phone call. I know what this is about, right?" And the property manager is scrambling at the end of the month to call the maintenance coordinator, dig into work order notes and justify why did this cost this much? "Explain this to me," right? So we have this really cool report that's coming out that basically, including in the property owner, It would let you know that, Hey, you had six jobs that were able to send a handyman this month. [00:31:38] Here's what's going on. You had two emergencies, two replacements, little asterisks that said, "Hey, this trip fee was 120. Why? Well, it required two people because there was a toilet that was being replaced on the third floor so they requested an extra hour of labor to be able to bring that toilet up because it was too like..." intimate details so that your owners are feeling like they're getting this like this whole transparency, unbelievable transparency, this report, the property manager doesn't have to waste at the end of the month, which I used to send away two to three days at the beginning of each month, just to answer phone calls and questions.  [00:32:12] Jason: Right. Yeah. It's like "why did it cost us much? Why?" [00:32:14] Like they can just see it.  [00:32:16] David: Yeah. "Why didn't you send Tom?" "Well, I did send Tom to snake the drain because it was clogged in the master bathroom. We set his limit at an hour. He used a 17, 25 foot power snake. And we said, if you can't get this done within an hour, then we need to send Roto Rooter." "Oh, I get that. You really did try to save me money in the beginning. Yeah. And Roto Rooter found that 35 feet down the thing was a clogged diaper or something like that." That's what owners need to understand. And to break that down in every work order is a tremendous strain on property managers and our system in V2 that's coming very quickly. [00:32:52] I was actually working on this morning. Those owner reports will be generated then if every month that explain intimate details about the thought process. and the costs and any decisions behind breaking it down into category for every maintenance work order type for their owners. Huge value. Imagine going to a client, a new client, and you're presenting against somebody else and they say, "Hey, how do you handle maintenance?" [00:33:14] And you pull that report out and you put it down on the table.  [00:33:16] Jason: You're like, "like this is the level of detail. Nobody else is doing this." The maintenance coordinator get on the phone every time and saying, "let me walk you through all these charges and why they happened and what did." And like, how many people listen to this right now? [00:33:31] I'm like, I know you're listening to this going, "if I never had to do that again, that would be the best thing ever. Ever. Like I've never had to have that uncomfortable conversation with the owner." Like it's all in there. It's all there. Like it makes sense.  [00:33:43] David: "Here's why we are your property manager. And here's the value that I'm giving to you in the transparency to maintenance." [00:33:50] That's a huge burden. It's a significant pain point. And we know this Jason, the first offense creates a little crack between the relationship. The second one, you're losing trust with your owner and they're beginning Googling "other property managers around me." The third one. You're just waiting for them to look and to go somewhere else. [00:34:07] So the relationship is falling apart. Right. And we are trying to know that  [00:34:11] Jason: You got a 600 door business in four years.  [00:34:14] David: Yes.  [00:34:15] Jason: Like, and so, and you have probably heard countless stories of people if they're switching companies, it's really rare that people switch companies. Usually things have to be pretty bad and maintenance that's in communication. [00:34:27] Those that's number one factors, communication and why people leave. And so this allows you to free up a massive amount of time so you can actually be on the phone with the people when you need to be on the phone and stop wasting time with all of these repeat calls, repeat requests, what's going on with this, and yeah, this would just save so much time. [00:34:44] David: Well, think about growth, Jason, right? So the three things that we're solving for, number one is we're protecting fiduciary duty to the owners, justifying maintenance costs and reducing the cost of expert in house maintenance coordination and making it scalable. Yeah. Okay. [00:34:58] So now if I can have an expert maintenance coordinator that I add to my office, there's a fixed cost to it. I can scale infinity and not have to worry about hiring and training and staffing and issues and all these problems in global, right? My fiduciary duty to my owners, I got reporting and transparency. [00:35:17] Maybe my property manager now, instead of being able to manage 250 doors, maybe they can manage 350 doors. Isn't that cool? Like that's where we're going with this stuff for sure.  [00:35:25] Jason: Yeah, it definitely would make a business as maintenance coordination, maybe infinitely scalable. So, okay. I know somebody that's listening, that's very detail oriented and their brain doesn't think like a spider web, like mine is going, "Hey, you guys never finished the example scenario because Jason derailed it." [00:35:43] And so we've got the maintenance request. It's come in.  [00:35:46] David: Yeah.  [00:35:47] Jason: So take, let's go back to that.  [00:35:49] David: Okay. Yeah. Maintenance request comes in the triage takes place. The information is gathered once the information is gathered, and it fills the requirements of what they believe is the right decision. [00:36:00] At that point, the scheduling takes place. Okay.  [00:36:03] Jason: Okay. So which pieces of Tulu doing?  [00:36:05] David: All of this.  [00:36:05] Jason: Okay. Okay.  [00:36:07] David: Okay. Okay. So then we're scheduling and then the work is completed. Quality pictures are received. If the resident is satisfaction, you have happiness received, vendors invoices received, and that's all uploaded into the system. [00:36:20] And then at that point, the property manager can pay the vendor directly if they have a great relationship and maybe they want to pay them in whatever way they do. A lot of people like paying their vendors, that's fine. Or they can reimburse the Tulu system. If they just want to pay one vendor for the rest of their life, and then Tulu will pay the vendor for them directly. [00:36:38] So it is from intake to vendor payment, all updates, all communications, all triaging, everything.  [00:36:46] Jason: Tulu does all of it. Does it all.  [00:36:48] David: It is your perfect maintenance coordinator. What we call the dream scenario. It has the ability to triage, troubleshoot, knowledgeable about vendor pricing, it's client facing and experience and client facing means that you can even set the parameter that said, "Hey, if anything is over my NTE, I would actually like you to generate your justification as to why think about this and send it out to my owner." Now imagine your owner getting this super email that's like, "Hey, listen, we have this problem. So the five to fancy, here's the steps that it took place to do."  [00:37:15] Jason: So like the amount that's in the agreement that says like anything under 500 in a single month, like we have a right to just take care of it. Right. Or something like this property managers having their agreements. Okay. So, so where do they need humans then? Where do humans come in all of this? [00:37:31] David: Humans need to be there to provide expert level, the same expert level triage that the system is providing, we need humans in there to make sure, first of all, it's accurate. There is a component of that, right? We're reviewing this and training it, learning it, but as we talked about before, humans need to be there. [00:37:47] We love that they have a great relationship because they're an extension of the office with their RTM, right? With their property manager and that RTM, they get to know each other. Humans are needed to talk to the residents and humans are needed for vendor support. Okay. Vendors don't want to call into a robot when their hand is in a sewer line from the field asking about, "Hey, I need help and direction. What's going on?" [00:38:07] They don't want to hear "press two if you're unhappy with this service," like they don't want to hear that. That's where humans come in.  [00:38:13] Jason: Got it. Okay. So what are some of the results that you're seeing when you're installing in this into businesses? Like what's shifting? Because I'm hearing some things like it's going to decrease the time you're spending on the phone with your owner. [00:38:25] So it's going to decrease the amount of time doing communication. You won't have to spend time doing triages. It sounds like a large piece of maintenance coordination is going to be taken care of. It sounds like staffing costs can be reduced. You tell me what are clients noticing once they get this installed over their previous systems of using a stack of tech tools to try and get their team to be able to handle this stuff? [00:38:47] David: I think in the beginning and I think that it's cool in our relationship is just to hear people come back after the first month and go, "I can't believe it. Like I went an entire month and like, I was not involved in maintenance the way that I feel that I needed to be to make sure that all these things were taken care of. And I'm finding myself with like 20 hours extra a month." And we're like "yes, go grow. Go add more doors. Go show greater value to your clients. Maybe call your client that you haven't been calling in a month because you've been so busy." Right. So, so those are really cool. I think from a cost perspective, they are appreciating. [00:39:24] And I'm believing that. Even people who had in house maintenance coordinators or VAs, good ones, always still feel that they needed to second check all the work. So even though you're giving to somebody, they never were able to detach themselves from me. [00:39:37] And now when they're seeing the justification and they're seeing the education behind it, they get this sense of like, I can let go. You know why? Because this system is doing maintenance exactly the way that I'm asking it to do maintenance. And they feel that now they're actually back in control. If that makes sense. Or they're giving it away, but they're actually feeling they're in more control, if I'm making sense there. That's one of the coolest things is that they feel now they have their pulse on every work order where versus before they have to dive into search. Now they know that their requirements are just laid over every work order. So those are some big ones that I'm seeing, especially for those people who really show their value to their owners in the fact that they say, "I'm involved in every work order, every job." That's a great value prop. It really is. Is it scalable? Is it burning you out? Is it pulling you away from other duties that you need to be? Are you spreading yourself too thin? [00:40:29] Great questions to ask if you have growth objectives, right? Scalable solution. And basically what we're doing is we're allowing the best in the business who are property managers who have created great relationships to duplicate themselves. And that's exciting for them to see. I think that they're like, "wow it's thinking like me."  [00:40:45] Jason: This really sounds like a serious competitive advantage for a property manager that adopts this over any other competitors that don't  [00:40:54] David: Jason, I'm going to a new client pitch and now I'm knowing that the guy next to me is sitting down showing him, "this is how I handle maintenance. This is how I'm keeping your cost down. This is the process. And that new report's coming in our V2. I was actually working some funnels that this morning. And if you're laying that down and then you're walking in behind them and the person says, "well, how do you handle maintenance?" [00:41:15] "Well, I personally call you on every maintenance ticket." We're witnessing the greatest generational movement of wealth and real estate properties from retiring baby boomers to the next generation to their kids who are all grown up in a technology world that are demanding transparency and reporting and it's just going to be the new standard, Jason, a hundred percent. [00:41:34] It's going to be the new standard for sure.  [00:41:36] Jason: Okay. We probably got somebody listening. They're super skeptical. They're like, there's no way. And they're going to throw us some crazy scenario that came up recently. And I'm sure you've heard some of these. So how would you address that? Like some sort of like, "well, what if it's like this and this," and it sounds like worst case scenario. [00:41:54] The AI just says, expert in the loop. Like it's, it raises his hand in some way and says, "Hey, I could use a human over here."  [00:42:00] David: Here's one that actually, as a guy who in my history, we had portfolios, like 30,000 properties. [00:42:06] So I've done probably over 500,000 work orders. In my career. Okay?  [00:42:10] Jason: More than most of the people that are probably listening to this. Yes.  [00:42:13] David: Yes. And as a result, just because of the size of the inventories that we used to manage the other day, a resident submitted a maintenance work order in and said, "my microwave is not working. And I assume it's because my gas stove is not turned on. And does my gas stove need to be turned on in order for the gas to flow up to my microwave?" Okay. True. True. Okay. All right. True maintenance work order. The the smart system picked that up and now imagine a VA facing that without any knowledge or an experience that's going to be an email to the property manager, a phone call to somebody, or maybe they make a mistake because they're 2000 miles away and they don't have any contacts and they sent out a plumber to go investigate. And the owner says, "why are you sending out a plumber for this?" Right? Right. Okay. The system picked up and it literally educated and trained. And it said that gas has no relevance whatsoever to a microwave solution. This is an incorrect thing, right? And that, when I saw that one, it makes mistakes. [00:43:04] Don't get me wrong. It's not perfect, but when I saw it pick up on that one, I said, man, I said, this is getting exciting that it picked up on that. So I would ask that person to come and just experience it and look at a little bit and understand guys, right? This is exciting. This is new. It's learning. [00:43:19] We're developing and it's improving daily. There's still a lot of human oversight. There's still a VAs that involved. We're getting expert maintenance coordination down to a price point that is affordable for everybody, scalable for everybody. And the biggest point at the end of the day, your owners are going to feel that every maintenance work order comes in, it's being handled by the best maintenance process in the industry. [00:43:39] And that's what you're going to be able to offer them as a property manager to compete against other competition you have in your market. And I think that's a good value prop. So.  [00:43:46] Jason: Yeah, definitely. So is there anything else related to turning maintenance into a profit center that we should cover? [00:43:52] David: Yeah the first step going into a profit center is realizing that the average person is paying between 16 to 28 dollars per door to manage their maintenance, right? If we get that down to the correct number, and I'd love to have anybody come through and we'll run the analytics for them and we'll give them a pricing model for that just off the bat, the first profit center that we're creating is what if I'm able to reduce that by 50 percent your cost, that's an immediate profit center, right? [00:44:16] That's profit center number one. And then we can look at profit centers number two, that like, all right, now I can add on if I want to add on to my markup or we have some other ways that we can show them how to. But the first profit center needs to be is what do you know how much you are paying per door to manage maintenance? [00:44:34] Take all of your staff, all of your VAs, all of your systems, all your after hour services, take all those pieces, add them all up and divide them by the number of doors that you have. So every door that you bring on, it's costing me $27 to handle maintenance emergency services. Okay. Know that number, and let's have a talk. [00:44:54] Jason: You got to build that calculator on your website.  [00:44:56] David: It's coming.  [00:44:57] Jason: A lot of calculators like that to help people calculate their cold lead marketing costs or whatever. And as soon as they fill that out, they're like, "okay, I'll sign up. Like this is ridiculous. What I've been doing?"  [00:45:06] David: We have that in product right now. [00:45:07] We have a couple of pieces. We did the finish on it, but that's coming out where people can just understand what they're paying per door. But give us a call up. We'll walk you through the exercise. We'll show you what you're costing. Think about that as your first profit center, Jason. And then we can talk about other ones and we help give some people some advice still. [00:45:22] Jason: So David, you have a lot of knowledge and experience. How much of your knowledge and experience has gone into bringing this AI up to understanding what you know?  [00:45:32] David: I've been working on this for 12 years. Of putting the data and the learnings. And again, I've been fortunate guys where it was just my path. [00:45:39] It was my journey through this, where I've got to work for some huge outfits. I had my own consulting company for seven years. I was working with some of the biggest SFR groups in the nation, guys with 10,000-20,000 doors. And I'm just fortunate to understand the amount of data. So, I've put my blood, sweat and tears into this, but at the core of that Jason, my blood, sweat, and tears. [00:46:00] Is that, 15 years ago when I was brand new in this property management space, I had a broker tell me one time that after the sale of the property is done, the success of the owner is no longer your business or mine. And it's up to them. The sale is done. And they told me that when they walked away and that bothered me to this day, it bothered me that the fiduciary duty that individuals are giving to us to manage in some cases, millions of dollars of their money and assets and portfolios, right? And what type of products or services are we demanding of this industry? That we would demand of, let's say if I gave 50,000 to my broker to invest in the stock market for me, what type of services and technology and platforms am I demanding of that person, education, schooling, name brands, right? [00:46:45] But yet, are we demanding that same of us in our fiduciary duty to somebody that's giving over maybe their retirement to us their kids', future, college... you hear all these people, "why'd you get into real estate?" "I want to create a college fund for my kids." And after two years, the guy's like, "this is not what I signed up for. This is the worst mistake I ever made. And I'm backing out of, buying more properties because of challenges," right? That's what I'm driven by. And I've always been driven by that. It's my curse. And so I'd have to say there's a hundred percent of me in this Jason, for sure.  [00:47:13] Jason: Awesome. And it, this will outlive you like AI doesn't die. [00:47:17] And this is this not to be grim, but this is the concern. Like anybody has when they're signing up for a business, they're like, all right, "how much is reliant on just this one person? How much is reliant on that key person I'm interacting with?" Right. And the AI is not a person. Right? [00:47:34] And so, yeah, so that's really fascinating to think about. Like you've built all that into it and it has immediate, instant expertise. It's not like, "Hey, well, let me go call Tom and let me go check with Fred or let me..." like all the data it has, it's there and it's instant. [00:47:54] David: What's the difference between an emergency of a hot water tank that's leaking in a basement with a permeable stone floor versus emergency hot water tank that's located in the utility closet on the first floor? [00:48:04] One doesn't have to necessarily require a person to go out because there's no damage to prevent with water leaking down there. But the other one is leaking onto the floor and damaging your drywall. So these conditions have to be taking place. Locations of hot water tanks, like there's, I can nerd out in this and I'd love to sit down with anybody and drink beers and talk about all the millions of different maintenance things that I ran through. [00:48:24] But at the end of the day, when you're able to show your owner, "we acted as an expert." That's the guy that's going to say to his buddy when they're just having a drink, "call these guys up to manage your property because they're an expert in the thing." And that's what we're trying to bring to the industry for sure. [00:48:37] Jason: So this brings a level of expertise that the business owner, the property manager, the maintenance coordinator, and certainly the VA's just would not possess.  [00:48:48] David: You're talking 15 years, over 500,000 work orders worth of data points, learning and understanding from commercial, multifamily, single family across the board, best practices. [00:49:01] And it's for somebody who wants to imagine now a person can start a property management company tomorrow onboard Tulu. And they're immediately a veteran in the maintenance industry. Immediately.  [00:49:12] Yeah. No learning curve. You're operating and executing as the best maintenance coordinator in the industry starting tomorrow. [00:49:19] That's amazing. Yeah. Yeah. Yeah. It's really cool. Really cool.  [00:49:22] Jason: This is really, it's really wild. So now my brain's like, how can I get experts, how can I clone Tulu, but make an operator version of Tulu for running a property managed business. Or I can make it.  [00:49:32] David: Yeah there's, there, there are offshoots on this. [00:49:34] I would have to say, and I do want to tell anybody that in this space that we always say that property managers are safe because you know what the property managers do a great job of doing. You guys do a really good job at building relationships and creating value in your local markets. [00:49:46] Right. Focus on that. Don't get pulled into maintenance, right? Maintenance and that stuff can be automated. There are best practices. Don't struggle to have to be an expert there. Show your value and the resources and tools that you have. Lower your overhead. Produce better results. Be at networking events. [00:50:03] Shake more hands. Talk to more people. Sell more homes. Add more doors. Shine where you shine. Brokers shine when they're out in front of people shaking hands and having expensive salads over a nice glass of chardonnay and closing deals, right? Let us flip the toilets and do it well for you. [00:50:18] That's what I say.  [00:50:19] Jason: Awesome. Okay, cool. David, if they're interested in Getting started. How do they find out about Tulu? You can go right to our website  [00:50:26] David: at trytulu. com. And if anybody wants to email me personally, david.norman.trytulu.Com. I'll connect you with our sales team and set you up on a personal demo. I'll walk you through it. I promise I won't bring so much energy. I'm an energy guy. It's just my calling this space to be in the maintenance and I love to doing what we're doing and seeing owners go "yes!" Seeing property managers go "yes!" And we're not trying to replace anybody. We're just trying to help people honor their fiduciary duty to their owners. And that's my mission. That's what I'm driven by.  [00:50:56] Jason: Yeah. Fantastic. So try Tulu, T U L U. Dot com.  [00:51:02] David: Yeah.  [00:51:02] Jason: All right. Try it out.  [00:51:04] David: All right.  [00:51:04] Jason: David, thanks for coming on the DoorGrowShow podcast. Appreciate you.  [00:51:08] David: Yeah. Yeah. Thank you, Jason. Always great. Looking forward to the show. Until next time.  [00:51:11] Jason: All right. So if you are a property management entrepreneur and you are wanting to add doors, you get maintenance off loaded, off your plate, and you want to focus on growth and figuring out how to get more doors, you want to join the DoorGrow mastermind, our growth accelerator is all about that. [00:51:29] We are really good at optimizing businesses for growth using our rapid revamp class, where we clean up quickly, all of the front end stuff that is causing you to like kill trust and leaking trust and preventing deals. And then we give you the right strategies. We've got at least seven different growth engines that we can help build into your business that you can stack that will feed you unlimited leads without having to spend any money on advertising or marketing expense. [00:51:55] You just need people and it actually decreases the amount of time those people will spend If they're following working on the warm leads and the stuff that we would get you to do instead of cold leads, which take a lot more time. So we also have our super system level of our mastermind. This is where we're focused on ops, operations, helping your operator. That key person that's going to run the entire business for you, Mr. or Mrs. Visionary Entrepreneur, and they will help take your business to the next level. We can coach and support your operators, your BDMs, your salespeople, or you, the business owner to make this business infinitely scalable so that you can go to the next level and add a lot of doors. So reach out to us, let us assess your situation and see if we can help. [00:52

Anika Schäller, Psychologin und mittlerweile medium, erzählt uns, wie sie nach dem Tod ihrer kleinen Tochter lernte, ihren Körper zu verlassen und Astralreisen zu unternehmen, um ihr Kind im Jenseits wiederzutreffen. Hier geht es zu Anikas Homepage: https://www.bringeinslicht.at/ Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram https://www.instagram.com/nte_podcast/ und Facebook https://web.facebook.com/Nahtoderfahrungen.Podcast und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal https://www.youtube.com/channel/UCTl8VS89x78-mH7V3U_9qnQ Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

Swantje erlebte mit Anfang zwanzig im Zuge einer Erkrankung eine NTE. Im Interview erzählt sie, was sich ereignet hat, wie sie damit zurechtgekommen ist und wie sich ihr Leben dadurch verändert hat. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an ⁠⁠info@nte-podcast.de⁠⁠. Ich freue mich über Post! Folge mir auf ⁠⁠Instagram⁠⁠ und ⁠⁠Facebook⁠⁠ und besuche meine ⁠⁠Homepage⁠⁠ Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? ⁠⁠https://www.ineslahoda.com ⁠⁠ Hier gehts zum ⁠⁠YouTube Kanal ⁠⁠ Meine anderer Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf ⁠⁠Spotify⁠⁠ und ⁠YouTube⁠ zur Verfügung. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podcast/message

C. G. Jung hatte während eines Herzinfarkts 1944 wohl eine Nahtoderfahrung, in der er ausführlich beschreibt, wie er über der Erde schwebt und sich dann vor einem Tempel wiederfindet. Während er noch hofft, in diesem Tempel alles über sein Leben zu erfahren, wird er von seinem Arzt auf der Erde aufgesucht und gebeten, zurückzukommen. Er findet sich wieder im Krankenbett, höchst unzufrieden mit seiner Rückkehr. Das Buch "Als ich am gestrigen Tag entschlief..." von Dietmar Czycholl herausgegeben, kannst Du hier bestellen: dczycholl@t-online.de Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an ⁠info@nte-podcast.de⁠. Ich freue mich über Post! Folge mir auf ⁠Instagram⁠ und ⁠Facebook⁠ und besuche meine ⁠Homepage⁠ Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? ⁠https://www.ineslahoda.com ⁠ Hier gehts zum ⁠YouTube Kanal ⁠ Meine anderer Podcast "Astrologie To Go - Sterndeutung für unterwegs" steht nun ebenfalls auf ⁠Spotify⁠ und YouTube zur Verfügung. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Starting on April 22, I will be speaking at a wonderful online summit called My Healthy Home.  Hosted by Caroline Blazovsky, there will be over 40 experts in the multi-faceted "healthy home" space, to discuss all aspects of this incredibly important topic.  Caroline is my guest on this episode of NTE live to tell us more about the summit and to discuss why this is so important to her and should be to all of us. Caroline Blazovsky has over 20 years experience with specialized training in residential homes. She has CMR certification (Certified Microbial Remediatior) and CIE (Certified Indoor Environmentalist) training through the American Council for Accredited Certification (ACAC). Ms. Blazovsky has completed a Sustainable Design education from Boston Architectural College. Ms. Blazovsky's work has been featured by Martha Stewart, Jenny McCarthy, Ronald Hoffman M.D., SiriusXM, Shape and Reader's Digest, as well as hundreds of podcasts, radio, and print interviews. She is also certified as a Healthy Home Specialist through the National Environmental Health Association. In her spare time, Caroline studies public health at the University of Southern California.   My Healthy Home Summit Sign up here for FREE

If you are a property management entrepreneur who is always looking to grow and scale your business, you are open to new ways to automate processes in your business. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Tom and Diego from Calvary to talk about new maintenance coordination and manager trainings to scale property management maintenance. You'll Learn [01:28] Property management maintenance bootcamp and trainings [06:07] How to manage a maintenance team [08:12] Trainings for a maintenance coordinator [12:04] Making sure things don't fall behind [15:51] Maintenance teams at no cost Tweetables “The more involved you can make the material with all those different elements, the better the results are going to be for everybody.” “It's about preserving the property, but it's also about tenant satisfaction, of course, owner satisfaction, and then building a strong relationship with vendors.” “What you say and how you say it matters.” “When you get overwhelmed, especially during high season, it's very easy to let things fall through the cracks.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Tom: Why is maintenance important? Everybody thinks they really know, but it's about preserving the property, but it's also about tenant satisfaction, of course, owner satisfaction, and then building a strong relationship with vendors.   [00:00:16] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, are are on a mission a to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. [00:01:10] I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:17] All right. So today I'm hanging out with Tom and Diego from Cavalry. Call in the cavalry.  [00:01:25] Tom: Yes. Once again.  [00:01:26] Jason: Talking about what today?  [00:01:28] Tom: Maintenance as always, but I'm super excited, Jason, because we're finally launching our training programs. [00:01:36] It's actually our in house training program that we use for our own employees. Our own maintenance coordinators, and we're making it available to the public. So super excited about that. Yeah. And the reason why is because we gotten a lot of requests from people outside of our service areas. We're about 18 months into our business now, so we're not covering the whole of the U S yet. And therefore we found a way to still help those property management companies outside of our service areas. And that's what we're doing. Yeah.  [00:02:07] Jason: Awesome. So this training is pretty in depth, I would imagine, right? This is your best stuff. Because this is stuff you want your people to know to represent you and showcase your business.  [00:02:19] Correct.  [00:02:19] A lot of business owners might not want to do that? Like you're giving away your secret sauce.  [00:02:23] Tom: Yeah. So the reason why we're giving it away is, our main mission is to help property management companies. [00:02:30] And of course this one is also paid. Then the main reason for it being paid is because it's a fully guided course. So it's a cohort course. So it's not just like, "here are some videos go ahead." No, we're actually guiding the students through the whole process. We have two courses, one for the MCs and one for the managers. For the MCs, it's a 30 day bootcamp plus 365 guided throughout all of the seasons because-  [00:02:56] Jason: MCs meaning maintenance coordinator.  [00:02:58] Tom: Yeah, correct. Correct. Yeah, the maintenance coordinators. So that's 30 day bootcamp plus 365 guidance throughout all of the seasons. And then for the maintenance manager course, it is 60 day bootcamp and then also 365 days of guiding and implementation. [00:03:14] Jason: Got it. Okay. Very cool. We spoke earlier and you're like, "I've got a course." And I was like here's what I've learned about courses. And so what we've learned at DoorGrow it's a lot more effective to do what you're now thinking of doing, which is have a cohort, have people move through a class together, which is great. [00:03:30] We've just found we get so much like bigger results with our clients instead of just giving them videos, which we used to do. They still have access to some cool video material. But when we take people through a class with their peers, and they're working on it together, it feels like they're actually doing something with other people. [00:03:48] They tend to get a lot better results. They actually get stuff done. They have homework, they have deadlines, they have completion timelines for getting things done. And so we just found that they just get way better results because the completion rate on most courses is pretty abysmal. A lot of people like buy a course, but then they don't do it. [00:04:05] And I'm sure everybody listening, you bought a course before and just didn't do it like myself included. Yeah. And so we've learned at DoorGrow, coaching clients for like over a decade now that this is 1 of the best ways to get results is the hybridize everything. It's like we give them, a little bit of the ability to ask questions and have, that little 1 on 1 sort of accountability aspect. [00:04:30] There's the cohort where we're moving them through a program course material. Then there's the training material that's video course material. They can move through. And I've noticed also that people learn in different ways, right? Some people need to learn visually. Some people are more auditory. [00:04:43] Some people are more like kinesthetic, which means that it's more about feelings and the physical state in doing things. And so, the more involved you can make the material with all those different elements, the better the results are going to be for everybody. So I love that you've developed this program. [00:05:02] So why don't you tell us a little bit about. These two programs and how they would know which one should I have my maintenance person do? What's the difference between a maintenance coordinator and a maintenance manager?  [00:05:14] Tom: Yeah. So I would say that the maintenance coordinator course would, I would recommend those for maintenance teams that already have a maintenance manager in place. [00:05:24] Jason: How do you define that?  [00:05:26] Tom: A maintenance manager does it all and maintenance coordinator coordinates maintenance under the guide of a maintenance manager. [00:05:33] And that's why I wanted to say, I feel like if you have a one team person, they should follow the maintenance manager course. Why? Because it's so complete and you can build that person to then hire later on other people, them become under their guide.  [00:05:47] Jason: Got it. So if the maintenance person has an assistant or something like this, then they would do the maintenance manager thing. [00:05:54] And that assistant maybe could go through the maintenance coordinator course.  [00:05:57] Tom: Correct a one person team, 100 percent go with the manager course, because it's much more in depth. Hiring, vendor onboarding, it goes a lot deeper into all of that.  [00:06:06] Jason: Got it. Okay. So tell us about the maintenance manager course. [00:06:10] What are some of the things that you're going to cover so that you can turn these people into effective maintenance managers?  [00:06:17] Tom: Yeah. So it's going to be how to manage a team. So there's a lot talk about leadership, one on one meetings, evaluation of the team. What also sets it apart is the vendor onboarding aspect of it, how to find vendors, where to find vendors, what the process looks like, how to do it very time efficiently. [00:06:37] And yeah the manager's course goes a lot deeper into the training as well and how to implement our maintenance system as a manager and how to daily uptrain your team maybe not necessarily every day, but that's what we do. So that's what we recommend. [00:06:53] So it's really how to manage the team within our system. So the idea is that if you have a larger team, then you would just give the MC course to the maintenance coordinators and then the maintenance manager course to the manager and it all works in harmony. [00:07:08] Jason: Got it. Okay. Now, a lot of people are like "I don't need my maintenance person to manage a team. I just need one person. I've only got a handful of doors or maybe a hundred or maybe 200 doors. Maybe I just need the maintenance coordinator one," or what if they don't have a maintenance person yet? [00:07:27] Which one should they do as a business owner? It sounds like maybe the maintenance manager one would make sense because they need to hire somebody.  [00:07:33] Tom: Exactly. 100%. If it's 1 person, it's the maintenance manager. Why? Because we also give a vendor agreement example, an owner agreement example, a maintenance coordinator agreement example. [00:07:46] So it's very complete. And again, if you have a 1 person team you go with the manager course. [00:07:53] Got it. Okay, cool. The reason why we made the maintenance coordinator course shorter, it's just because there's stuff in there that they don't really need to know. [00:08:03] And if at some point they want to become a manager or you just feel like that person should know everything then you can just give them the manager's course.  [00:08:12] Jason: Okay. So what does the maintenance coordinator course material cover? And what's left out?  [00:08:18] Tom: Yeah. Let me grab the modules here. [00:08:20] So we have eight modules in the maintenance coordinating course. It is an introduction of course, and then understanding property management maintenance. It is about maintenance ethos. It is about why is maintenance important? Everybody thinks they really know, but it really highlights every single detail. [00:08:39] It's about preserving the property, but it's also about tenant satisfaction, of course, owner satisfaction, and then building a strong relationship with vendors. Then we have a module about vendor management, so how to communicate with vendors, how to explain to them what the NTE means and how to implement it or how to use it. [00:09:03] We have how to assign work orders to vendors. We have a day in the life of an MC. That's another module that is one of the most important ones. It is rather short, but it is super important because it talks a lot about time management, how to schedule your day and how to be very efficient with your day, because this is one of the biggest problems we see when we hire new MCs or maintenance coordinators is that they start by reading their emails, for example. [00:09:32] Classic mistake. No, you should never start with reading your emails. You should start with the open emergencies, then the new work orders, and then you go through all of those, and then you can go to your emails, right? So it's it's one of these small details that make a world of difference. [00:09:49] Okay. We also talk about the snowball effect. That is, for example, when you're a little bit slow and you get complaints, now those emails and those phone calls come in, right? So that means that now you have to spend a lot of time because when emails or complaints come in, you have to always go and dig a little bit, search a little bit further. [00:10:10] And that takes a lot of time. All that time that you're then spending on that. Now you're delaying all of the other work. So that's what we call the snowball effect. Another module, for example is communication. What you say and how you say it matters. We have leveraging chat GPT to write perfect emails to give great responses, troubleshooting, big one for chat GPT. [00:10:32] And then we discuss occupied service requests. And then the most important module is all of the flow charts. So the service request flow chart. So we have a full flow chart for every single type of work order. So emergency, normal, recurring vendor, owner, home warranty, or warranty job.  [00:10:49] Jason: Got it. Okay. So Diego, how involved were you with all this stuff? [00:10:54] Diego: Pretty involved when it came to creating the systems. Yeah, I'm sorry that I'm not talking so much today. I'm feeling a bit under the weather and and that's why I asked.  [00:11:04] Jason: I just figured you're probably the brainchild behind most of the processes and systems. Yeah, we better make sure that you get some credit here. [00:11:13] Diego: So, yeah, thank you. Yeah. No I'm sorry you guys. I do feel a bit under the weather, but I didn't want to miss this podcast. One of the things that I wanted to add with the maintenance scores and the manager scores. Is what we've seen is with new property management companies that we're working with a lot of times just looking at the KPIs, and looking at how many work orders you have open and how many you have closed and so on, which the course talks about, what happens a lot of times is that no one's really following those numbers. And as a manager, one of the reasons why we recommend the manager course, especially if you're looking to become a manager and how to manage your team members. [00:11:58] Is taking a look at those numbers and making sure that things don't fall through the cracks. You would be surprised by how easy it is. I've seen it countless times with multiple companies where work orders just get left behind. They were opened. Somebody sent a couple of messages, trying to gather more information, but no one actually followed through with those particular work orders with these type of courses and having those flows the SOPs, it allows you to truly follow up on all of your open work orders, making sure that they're closed out correctly and that nothing else is pending. When a maintenance coordinator, or even a property manager, when you get overwhelmed, especially during high season, it's very easy to let things fall through the cracks. [00:12:46] So the course does go through that in detail. Tom touched a very important subject about every different flow. Sometimes we tend to want to handle every work order the same way. When they're very different. So, for example, you cannot handle an emergency the same way that you would handle a recurring type of service request. [00:13:08] And so it does go into detail of yeah, pretty much every flow, how it's broken down and why it's so important to take specific actions depending on the type of service request that it may be.  [00:13:20] Jason: Got it. So you guys probably have certain systems that you use internally with your team. So, property managers, they all have different tools, different software different property management, back office accounting. [00:13:33] So is this system specific or are they able to use whatever system they have and apply these principles? How does this work? Is that an issue?  [00:13:43] Tom: Yeah, so there's a difference between systems, processes and SOPs, right? So the system is a culmination of all the processes with human intervention and technology, processes is what needs to happen. The SOP is how it needs to happen. It's by the company. So we recommend that every company writes their own SOPs. Now, of course, our courses do guide you on that, but everybody works differently, have different software, all of that. What we will be expanding on is tutorials for the different PropTech software. So Buildium, Meld yeah, whatever. And we also have a community available along with the course. So there's a chat where we discuss the course, but also a price estimating chat, troubleshooting chat, and, I'm sure we'll come up with other chats that we can leverage the community for. [00:14:30] Jason: Very cool. So it sounds great. I'll be interested to learn more about it. Maybe see it myself. I think this would be great. I think there's definitely clients that we could send your way that could use some support on the maintenance stuff. So how do people get started with this and what would be the next steps for those listening? [00:14:48] They're like, "Hey, I think I might be interested in this. How do I get more info?" [00:14:52] Tom: Yes. So you can go to cavalry.works. That's our main website, or you can go to courses.cavalry.Works. That's the landing page for both courses. And we have a special promo for the DoorGrow community. We're actually giving a 50 percent discount for all DoorGrow members. [00:15:10] It's a way to thank you for inviting us into your community.  [00:15:14] Jason: Okay. Very cool. So DoorGrow people like here you go. So, all right. Very awesome. We appreciate that. That's really cool. The discount code is DoorGrow. It's a difficult one to remember, but I know everyone will be able to do it. [00:15:26] All right. The discount code is DoorGrow. All right. DoorGrow is the word. All right. Very cool. So, Diego, Tom, I appreciate you coming on the DoorGrow show. Thank you for sharing discount with DoorGrow people. And I love seeing what you guys are doing to recap for those that didn't see the previous episode that I had them on, they do free maintenance coordination. [00:15:47] Do you want to just plug what you do real quick for those that maybe haven't heard the previous episode?  [00:15:51] Tom: Yeah. So honestly, I should have started with this because the reason why we're even qualified to teaching this is because we do this for a living. So we offer free maintenance teams to any property management company at no cost to you, the way that works is we get paid through a vendor volume discounts on the backend. But if you want more information about that, you can go to cavalry.works.  [00:16:14] Jason: Sounds really awesome. So, all right. Thank you, Diego. Thank you, Tom. Diego. Hope you feel better. I'll let both of you go. [00:16:20] Appreciate you coming on the DoorGrow show. Thank you so much.  [00:16:23] Diego: Thank you, Jason. Thank you so much.  [00:16:25] Jason: All right. Bye bye. Bye bye. Okay. So if you are a property management entrepreneur, you are wanting to get maintenance, check them out. You're dealing with maintenance. It's one of the most difficult and earliest problems that you need to deal with as a property manager. [00:16:39] You've got to figure out maintenance, got to figure out leasing. These are some of the basics. If you're struggling though, to add doors, you're like, "I just, I need more doors. I need to get more business. I need more leads. Or I need better processes throughout my business. I need to get like my systems going. I need a better team." Then these are the things that DoorGrow can help you with. So if you're struggling and you're not scaling your business, you're not adding minimum, at least a hundred doors annually, maybe two, maybe even 300. We have clients doing that and we want to help you do that. If you are not getting at least 50 percent profit margin in your business, we can help you get there and help you like implement some of the biggest profit levers that you'll ever implement in your business. So if you are struggling and you've got a handful of doors or you've got hundreds of doors, but you're not making enough money because your profit margin is low. Why are you even doing this crazy business? So let's get you some money. [00:17:35] Let's get you paid. Let's make sure that this is worth it for you. We've got clients that are able to close more deals more easily at a higher price point because we're optimizing all the different leaks that exist in their sales pipeline. So reach out to us at DoorGrow. We can get you to the next level and we can do it fairly quickly. [00:17:52] So check us out at doorgrow.Com. Hopefully we're working together soon. Bye everyone. [00:17:57] you just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:18:24] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.

Steve kippte auf einer Vergnügungsreise um und fiel in Ohnmacht. Er verließ seinen Körper und wurde mit Lichtgeschwindigkeit wegtransportiert in einen zeitlosen Bereich. Dort traf er auf ein wundersames Licht und erlebte eine Lebensrückschau, bevor er im Krankenhaus wieder erwachte. Nachzulesen hier: https://www.nderf.org/German/steve_d_nte.htm Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

身為企業主管，你一定時常有要跟外國客戶討論時事議題的場合。但你會不會總是擔心自己英文不夠好，明明有在學習英文卻派不上用場，總是突然詞窮？ 不論在哪個行業，有好的語言溝通能力、能夠自信地表達意見、能夠透過閱讀學習都是很重要的能力。這集節目特別邀請英文名師王梓沅分享：上班族如何透過雙語閱讀累積談資，讓你不知不覺掌握道地的英文表達方式。此外，王老師也分享了他個人的閱讀習慣，與《晶片戰爭》、《馬斯克傳》的讀後心得。 主持人：吳韻儀 來賓：NTE創勝文教共同創辦人 王梓沅 製作團隊：王薇茹、劉駿逸 ＊英語名師王梓沅的高效英聽學習法線上課程，預購限時省$600，結帳時輸入專屬折扣碼listen200可再折$200元：https://go.hahow.in/englistening/listen200 ＊意見信箱：bill@cw.com.tw

Patricia stürzte mit 12 Jahren und verletzte sich am Kopf. Während sie ihren Körper verließ, sah sie ihre Eltern den Notruf wählen und gelangte dann durch ein Loch in der Decke in einen lichtdurchfluteten Bereich, wo sie eine Frau traf, die sie herzlich willkommen hieß. Sie fühlte sich wohl und geborgen, und wollte dort bleiben, wurde dann aber doch wieder in ihren Körper zurückgeschickt. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Thomas hatte einen Autounfall und wurde in die Klinik geflogen. Im Hubschrauber trat er aus seinem Körper aus und schwebte durch einen Tunnel an einen hellen Ort, wo ihm sein Großvater begegnete. Dieser sagte ihm, er müsse wieder zurückgehen, aber dürfe wiederkommen, wenn seine Zeit reif sei. Nachzulesen hier Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Teil 2 der faszinierenden NTE von Vincent Tolman, in der sein Geistführer Drake ihm erklärt, wie er seine Schwingung so erhöhen kann, dass er in den himmlischen Bereich eintreten kann. Dort macht er die Erfahrung von bedingungsloser Liebe und erlebt sich als eins mit der gesamten Schöpfung. Nach seiner Rückkehr in seinen Körper warten noch Überraschungen auf ihn. Hier findest Du das englischsprachige Interview mit Vincent Tolman Und hier geht es zu seinem Buch The Light After Death Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home Für ein astrologisches Reading buche Dir hier einen Termin. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Vincent Tolman brach auf einer Toilette im Restaurant zusammen, nachdem er versehentlich eine Überdosis eines Nahrungsergänzungsmittels zu sich genommen hatte. Er erstickte an Ort und Stelle und wurde erst nach ca. 45 Minuten gefunden. Nachdem sein Körper schon kalt war und begann steif zu werden, wurde er für tot erklärt und in einem Leichensack in den Krankenwagen geschoben. Warum er doch überlebte und was er in der Zwischenzeit erlebt hat, erfährst Du im ersten Teil dieser spannenden Geschichte. Hier geht es zu Vincent Tolman´s Interview Und hier zum Buch Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com  Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

"Wenn du glaubst, es geht nicht mehr, kommt von irgendwo ein Lichtlein her"... Dieser Kinderspruch wurde für Heike zur realen Erfahrung. Als sie sich nach einer langen Odysee von Ärzten, Therapien und einer gescheiterten Reha aufgab und nur noch zu Gott betete, sie möge morgens nicht mehr aufwachen, sah sie sich eines Nachts im Bett liegen und eine goldene Lichtkugel schwebte über ihr. Das Licht, das sie als göttliche Liebe erkannte, hauchte ihr neuen Atem ein. Nach diesem Erlebnis veränderte sich langsam aber sicher ihr Leben. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Gregory war als Jugendlicher ein sehr hingebungsvoller Schüler der Transzendentalen Meditation. In den Sommerferien meditierte er täglich stundenlang oder sagte ein Mantra vor sich her. Auf der Heimfahrt mit seinem Bruder auf der Autobahn überkam ihn plötzlich das starke Gefühl, wegzugehen, er erlebte einen Austritt aus seinem Körper und ließ alles los, was ihn ausmachte. So losgelöst betrachtete er nun die Welt und die Dinge in ihr und erlebte alles unmittelbar und mit kristallinem Glanz, bevor er sich seines Körpers wieder bewusst wurde und zurückkehrte. Nachzulesen hier Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Justin hatte an seinem 41. Geburtstag einen schweren Unfall mit einem Lungenkollaps. Er versuchte mit Gott zu verhandeln, aber scheiterte damit. Während er seine traumatisierenden Kindheitserinnerungen wie im Film ansah, erlebte er, dass all das, was er bisher für sein ICH gehalten hatte, nur ein Konzept war. Darauf verließ seine Seele seinen Körper und er fand sich in einem Bereich voller Licht wieder, in dem er alle Antworten auf alle Fragen bekam, in dem Augenblick, in dem er sie stellte. Zurück in seinem Körper fühlte er sich schrecklich, weil er diesen Ort voller Liebe wieder verlassen musste. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. https://podcasters.spotify.com/pod/dashboard/home --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Barbara war auf der Bühne in einem Nachtklub in Argentinien, als die Dekoration in Brand geriet und eine Panik ausbrach. Während sich die Leute zu retten versuchten, erlebte Barbara eine Nahtoderfahrung, während der sie ihre Familie bei ihrem Begräbnis sah. Um ihnen dieses Leid zu ersparen, beschloss sie, zurückzukehren. Sie konnte sich aus dem Feuer retten. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal Meine neuer Podcast "Astrologie To Go" steht nun ebenfalls auf Spotify und allen anderen Podcast-Plattformen zur Verfügung. Bei Interesse klick hier! --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Erin wurde von einem Mann überfallen und gewürgt - in der Panik des Erstickens hatte sie eine Nahtoderfahrung, in der sie durch einen Tunnel flog, eine Lebensrückschau hatte und in einer wunderschönen Landschaft ein Kind sah, von dem sie wusste, dass es ihre zukünftige Tochter sein würde. Dies veranlasste sie, in ihren Körper zurückzukehren, wo sie sich befreien und davonlaufen konnte. Erins Bericht zum Nachlesen Hier gehts zur kostenfreien Anmeldung zum Online-Summit "Zeit im Zentrum - einzigartig Da sein" https://zeitimzentrum.clicksummits.com/zeit-im-zentrum/#aff=plenty Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Susie hatte einen gefährlichen Hirntumor und war in der Klinik zum MRT. Während sie in die Röhre geschoben wurde, nahm sie ein goldenes Licht wahr und eine Stimme versicherte ihr, dass alles gut ausgehen würde. Später im Krankenbett erlebte sie einen Austritt aus ihrem Körper und lernte, wie das Universum aufgebaut ist und funktioniert. Susies NTE zum Nachlesen Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Lotte hatte mit ihrer Familie einen schweren Autounfall, während dem sie eine NTE erlebte. Im Rückblick konnte sie den Unfall noch einmal beobachten, und sehen, wie ein Engelswesen seine Flügel um das Auto geschlungen und ihnen so das Leben gerettet hatte. Lottes NTE nachzulesen hier Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Heute gibt es wieder einmal ein Interview! Janine erzählt und von ihrer NTE als Kind, als sie abends beim Lesen einschlief und ihre Bettlampe ihre Matratze verschmorte. Sie verließ ihren Körper und fand sich in einem Bereich mit hellem Licht wieder, wo sie einem Lichtwesen begegnete, das sie schließlich aufweckte, sodass sie das Bett rechtzeitig verlassen konnte. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

John ließ als Siebenjähriger bei einem Asthmanfall seinen Körper hinter sich und fand sich in einem Raum wieder, in dem er seine "Dame in Weiß" wieder traf, die ihn schon Jahre zuvor besucht hatte. Ihm wurde gesagt, dass er wählen könne, zu bleiben oder zurückzukehren, dass er jedoch das ganze Wissen, das ihm hier zuteil wurde, nicht würde mitnehmen können. Als er seine Mutter weinen hörte, entschloß er sich, wieder zurückzugehen. Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

9 Tage lang liegt Anke nach einem Brandunfall im Koma und erlebt Unglaubliches. Der Tod wird vermutlich für immer eines der größten Geheimnisse der Menschheitsgeschichte bleiben. Bis es für uns alle irgendwann an der Zeit ist, zu gehen, wohin auch immer. Bis dahin beißt sich die Naturwissenschaft die Zähne daran aus, und es bleibt eine reine Glaubenssache, was danach kommt. Weit über vier Millionen Menschen in Deutschland schon mal einen Blick auf die andere Seite geworfen, so viele Berichte über sogenannte Nahtoderfahrungen wurden in den letzten Jahren gesammelt, die meisten von ihnen ähneln sich auf eine ganz verblüffende Art und Weise. Eine von ihnen ist Anke Evertz. An einem kalten Septemberabend vor ein paar Jahren kommt sie recht durchgefroren vom Joggen nach Hause, will sich nur kurz am Kamin aufwärmen und steht plötzlich lichterloh in Flammen. 9 Tage lang versetzt man ihren Körper in ein künstliches Koma, während Anke schon längst auf der abenteuerlichsten Reise ihres Lebens ist.

Achtung TRIGGERWARNUNG: sensible Inhalte über Missbrauch in der Kindheit, Täter/Opfer, höllische Bilder! Ben litt an einer PTBS und Depressionen. Er versuchte, sich das Leben zu nehmen, und wurde zu einer Gruppe weiser Männer gebracht, die ihm zeigten, dass der Peiniger seiner Kindheit nun selbst in einem dunklen Bereich weilte, und unermessliche Qualen litt. Dies lies ihn erkennen, was er aus seinem Opferdasein erkennen sollte und wie sehr er sich selbst gequält hatte. Nachzulesen hier Solltest Du auch Gewalterfahrungen in Deiner Kindheit oder Deinem Erwachsenenleben gehabt haben, bitte wende Dich an eine Beratungsstelle oder suche Dir einen Therapeuten! Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Herzlichen Glückwunsch NTE-Podcast! Heute wird mein Podcast drei Jahre alt! Also eigentlich gestern, denn 2020 war ein Schaltjahr und der "Zufall" wollte es, dass die erste Folge genau am 29. Februar um 00:28 Online ging. Entstanden aus einem Impuls, nachdem ich mich mit diesem Thema über Jahre immer wieder befasst habe, habe ich mich eines Abends einfach hingesetzt, die Podcast-App geladen und habe losgelegt. Ich weiß noch, als ich nach ein, zwei Tagen sagte "Es wurde schon 18 mal runtergeladen!" :-D Ich war aufgeregt, denn ich war seit langer Zeit wieder einmal in der Öffentlichkeit sichtbar. Natürlich wusste ich nicht, dass ich mit so einem - wie ich damals glaubte - "Nischenthema" so viele Menschen erreichen und berühren würde. Heute sind es genau 185.731 Downloads, mir folgen 1.181 Menschen allein auf Spotify, die erfolgreichste Folge wurde 2.828 mal gehört und Menschen aus 84 Ländern hören zu. Das hätte ich mir nie träumen lassen! Darum möchte ich mich heute ganz herzlich bedanken, bei allen, die mich dabei unterstützt haben, allen die mir ihr Vertrauen schenken, mir schreiben und mir ihre Geschichten erzählen, mir Spenden zukommen lassen und mir zuhören. Es ist mir eine Ehre, dieses Thema in der Welt sichtbarer zu machen, gerade in Zeiten wie diesen, wo so viel Angst und Unsicherheit herrschen. Danke danke danke! Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

Josh Brooks is a partner with WayBright, LLC, with office in Jacksonville, FL, Asheville, NC, and Torreon, Mexico. WayBright is a project development, finance, and management platform designed to accelerate the deployment of clean energy, clean water, and other infrastructure services across the U.S. and Mexico. Prior to WayBright, Josh served as aide to Amory Lovins, founder and former Chief Scientist of RMI, a world-leading energy and economy think tank. There, Josh focused on implementing integrative design across the energy-intensive sectors: transportation, industry, buildings, and electricity generation as well as utility business model innovation and energy regulatory reform which resulted in numerous successful legislative initiatives. Prior to RMI, Josh served as Project Developer for NTE Energy, a private sector energy production company, where he directed the company's renewables development and related wholesale customer programs in multiple national markets. His work with NTE and other regional utilities produced some of North Carolina's first community solar installations and one of the nation's most diverse public generation portfolios at Appalachian State University, Josh's alma mater. Today, along with his work at WayBright, Josh services as an advisor to the Council for New Energy Economics, which participates in electric-utility resource planning processes across the country and sits on the Board of Blue Link Pro, LLC, the first full-service partner for water and sewer utility infrastructure management, monitoring, renovation, and upgrade, including financing as beneficial to the utility. https://waybright.co/ https://nexuspmg.com/

Travis landete auf der Intensivstation und wurde intubiert. Von den Narkosemedikamenten bekam er schreckliche Halluzinationen, die ihn so belasteten, dass er sich umbringen wollte. Dann befand er sich plötzlich in einem schönen Tunnel, wo er auf einen jungen Mann und eine junge Frau traf, die ihn beruhigten. In ihnen vermutete er später seine beiden verstorbenen Kinder. Der Bericht von Travis nachzulesen hier Das Spirit Impact Training richtet sich an Menschen, die in spiritueller oder beratender Tätigkeit wirken bzw. schon einige Ausbildungen in dieser Richtung haben, aber sich nicht zutrauen, davon auch wirklich leben zu können. Die Kombination von Business- und Marketingwerkzeugen, einem klaren Handlungsplan und dem Fokus auf dem Prozess des persönlichen Wachstums bringen einen Kick-Start ins eigene Business als Therapeut, spiritueller oder psychologischer Berater oder Coach. Hier gibt es mehr Informationen zum Spirit Impact Training Wenn Du auch eine NTE erlebt hast und davon erzählen willst, jemanden kennst, der eine hatte, oder mir einfach Feedback hinterlassen möchtest, dann schicke eine Mail an info@nte-podcast.de. Ich freue mich über Post! Folge mir auf Instagram und Facebook und besuche meine Homepage https://www.nte-podcast.de Möchtest Du mit mir an Deinen Ängsten und Blockaden arbeiten? https://www.ineslahoda.com Hier gehts zum YouTube Kanal --- Send in a voice message: https://podcasters.spotify.com/pod/show/nte-podast/message

FOLLOW/SUBSCRIBE, RATE AND REVIEW Tik Tok: @ntepodcast Twitter: @ntepodcast Instagram: @ntepodcast   A whole lotta sports and sports news has occurred over the last 72 hours and NTE is here to discuss a lot of it.  Show topics: NBA players stat lines Trae Young and the Atlanta Hawks Luka Doncic JJ Watt Nathaniel couldn't Hackett Philadelphia Eagles Josh Norman Tua Tagovailoa and his NFL future Derek Carr's next destination

The guys continue their game - "... good?", after watching the Eagles and Vikings game to give their definitive answer whether Jalen Hurts is good or not. NTE also gives their takes on Kirk Cousins, the Atlanta Falcons and more!

Matt 5:43-45 (NTE) - ‘You heard that it was said, “Love your neighbor and hate your enemy.” 44 But I tell you: love your enemies! Pray for people who persecute you!"

Jay took the keys to the NTE recording studio this week to interview Dr Neil Nathan, a Board-Certified Family Physician, and also a Founding Diplomate of the American Board of Holistic Medicine (now called the American Board of Integrative and Holistic Medicine).  Dr Nathan's practice specialzes in Mold Toxicity, Lyme Disease, Multiple Chemical Sensitivities & Other Environmental Illness.  What he coined as " Complex Medical Problem Solving" has turned into several continuing education courses for his colleagues, as well as a half dozen books on these subjects.  About Dr Neil Nathan