Podcasts about employee feedback

What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn't just about customer service — it's about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you've ever wondered what truly sets great businesses apart, you'll want to hit play on this one.  KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital  CHAPTERS 00:00 Welcome to the New Studio  02:26 Introducing Dr. Joseph Micelli  03:15 Implementing 'Carry the Bag' Concept  04:11 Signature Moments in Customer Experience  06:22 Balancing Consistency and Innovation  12:27 Understanding Target Customers and Aspirations  22:39 Challenges in Customer Perception  29:37 The Importance of Company Culture  30:26 Employee Feedback and Engagement  30:58 AI in Customer Experience   34:29 Human Touch vs. AI in Customer Service  37:45 Balancing Technology and Human Interaction  40:32 Personalized Customer Service  44:28 Effective Sales Techniques  54:29 Decision Making in Business  55:58 Conclusion and Key Takeaways  MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768   CONNECT WITH US www.decidedlypodcast.com  Join us on Instagram: www.instagram.com/decidedlypodcast  Join us on Facebook: https://www.facebook.com/decidedlypodcast  Shawn's Instagram: www.instagram.com/shawn_d_smith  Sanger's Instagram: www.instagram.com/sangersmith   MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.  LEARN MORE www.decidedlywealth.com   SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time!  CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/  Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. 

In this eye-opening episode of the Leadership Sandbox, Tammy J. Bond tackles the misconceptions about millennials and Gen Z in the workplace. Far from being fragile, these generations are simply frustrated—and their feedback is a goldmine of insights waiting to be uncovered. Tammy emphasizes the critical importance of listening to employees, valuing their concerns, and transforming complaints into opportunities for growth and connection. The episode provides a practical mini-culture reset action plan for HR teams and leaders committed to fostering an inclusive, engaged, and responsive workplace culture. KEY INSIGHTS Millennials & Gen Z Are Frustrated, Not Fragile: Their feedback reflects genuine concerns rooted in a desire for authenticity and engagement.  Feedback Is Insight, Not Complaints: Viewing concerns as valuable insights allows leaders to better understand team needs.  The Risk of Dismissal: Ignoring or dismissing employee feedback erodes trust and damages organizational culture.  Listening Is Critical: Active listening boosts morale, increases retention, and strengthens team bonds.  Transforming Complaints into Opportunities: Reframe conversations to focus on solutions and growth.  Identify Patterns: Recognize recurring themes to address systemic issues.  Reframe Communication: Focus on dialogue rather than debate, and promote a culture of responsiveness.  Create Feedback Loops: Show employees their voices matter by acting on feedback and communicating changes.  Your Culture Is Defined by Listening: Building a culture of listening is fundamental to sustained engagement and success. Join Tammy as she shares practical strategies for transforming your workplace culture by embracing employee feedback and fostering a listening-rich environment.

Turning Customer and Employee Feedback into a Strategy for Success  Shep interviews Mike Milliron, Chief Operating Officer of IMG Academy. He talks about the academy's customer experience focus, innovative programs for empowering student-athletes, and its accreditation by Bain and Company for customer experience excellence.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does the Net Promoter Score (NPS) help organizations measure the effectiveness of their customer experience programs?  What role does employee engagement play in enhancing the customer experience?  How can schools empower students to achieve their future goals, both academically and in sports?  How can schools create a system that effectively responds to feedback from students and parents?  What is reputation marketing?  Top Takeaways:   Happy and engaged employees naturally create better experiences for customers. When staff members feel heard, empowered, and proud of their work, they go above and beyond to help others.   While good marketing helps, it is not enough to build a good reputation. The real magic happens when people keep coming back and telling their friends because they had an amazing experience.   IMG Academy uses Net Promoter Score (NPS) to measure satisfaction and drive real improvements based on student and parent feedback. They've built a listening program that keeps their NPS steadily rising. Their winning customer experience and employee experience show that NPS is most valuable when it leads to actionable insights and loyalty rather than just being a score.  Creating an excellent customer experience takes everyone working together, from those working on the frontlines to the back office and the C-suite. When all team members are clear on the mission and know how they can make a difference, it creates a culture where it is “cool to care” about your customers.  When leaders are engaged and actively participate in initiatives, they can better understand the challenges faced by their teams and customers.  Collecting feedback and turning it into actionable steps helps create a culture that values continuous improvement. Customers and employees like knowing their opinions are heard and valued.   IMG Academy puts students at the center of everything they do. They have built an unrivaled experience through innovative listening programs that actively collect and act on feedback from students, parents, and staff multiple times each semester.  This helps personalize and continuously improve every student's journey.  Beyond academics and athletics, IMG Academy focuses on holistic development to empower student-athletes to thrive not just in sports, but also academically and socially, helping them "win their future."   Plus, Mike Milliron shares how they create a 15 out of 10 experience at IMG. Tune in!  Quote:   "You need to marry employee experience and customer experience, put a system around that, and act on it. Listening to your customers and your team is only powerful when you turn those insights into meaningful action."  About:    Mike Milliron is the Chief Operating Officer of IMG Academy's Bradenton campus. He focuses on creating an unrivaled experience for students, parents, campers, competitors, guests, and employees.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality.In this thought-provoking episode, Jeannie Walters tackles a question about aligning a company's CX mission statement with the actual employee experience. When organizations promise customers convenience, empathy, or frictionless interactions while their employees struggle with clunky systems, bureaucratic processes, or micromanagement, the disconnect creates more than just employee dissatisfaction – it undermines the entire customer experience strategy before it reaches a single customer.The episode reveals how employee and customer experience together uncovers powerful insights about your organization. By analyzing the connections between employee engagement and customer satisfaction, you can identify patterns that highlight best practices to replicate or problem areas to address. Remember: your CX mission statement exists to help everyone understand their role in providing meaningful experiences – not just to external customers but to internal ones too. When employees feel the values you claim to uphold, they become your most powerful advocates for delivering those same values to customers. Ready to create true alignment between what you say and what you do? Listen now and transform your approach to experience.Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Chapters 00:00 Introduction to the Future of Work01:26 The Impact of Family Background on Career03:05 Career Journey and Work-Life Integration05:48 The Shift in Workplace Culture Post-Pandemic10:56 The Importance of Intentional Office Presence14:39 Future of Work Grand Challenge and Reskilling19:15 AI's Role in the Future of Work21:26 Empowering Employees in the Age of AI22:00 Investing in Talent: Measuring Success23:05 Reimagining Workplace Relationships24:45 Creating Open Feedback Loops26:23 Equity as a Profit Driver29:09 Measuring Equity and Employee Engagement30:47 Insights from Writing 'The Win-Win Workplace'32:36 The Concept of Shared Value34:04 Building Community in the Workplace35:26 Who Should Read 'The Win-Win Workplace'?36:54 The Future of Work: Avoiding Old Mistakes37:54 Defining Success Beyond Career Achievements 

What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences.Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Milliron, Chief Operating Officer at IMG Academy, the world-renowned training ground for elite athletes. Both leaders share a remarkable commitment to turning feedback into action. Our host, Jeannie Walters, had the privilege of interviewing them at the X4 conference hosted by Qualtrics in Salt Lake City in March of 2025. Their organizations have rejected traditional annual surveys in favor of frequent, targeted listening programs that capture real-time sentiment. As Heather explains, "What does an employee remember? Probably what happened in the last 30 days." Both have created what they call "closed-loop" feedback systems where they not only collect insights but transparently communicate the actions they'll take as a result.The most compelling revelation? Their data shows that employee engagement hinges on surprisingly simple human elements. At Intermountain Healthcare, they discovered that employees who stay past the four-year mark typically remain for ten years or more. This insight drove them to map the complete employee journey, identifying critical moments where intervention could improve retention.Meanwhile, IMG Academy has developed highly personalized approaches that align students, parents and staff around individualized development plans. As Mike powerfully states, "We've found you can do more damage than good if you ask for insights and then just sit on it."Ready to transform your organization's approach to experience? Listen now and discover how these leaders have built cultures where feedback drives meaningful change, accountability matters, and experiences are designed around authentic human needs.Follow Heather Brace on LinkedIn: https://www.linkedin.com/in/heather-brace/Follow Mike Milliron on LinkedIn: https://www.linkedin.com/in/mike-milliron-6a234713/Resources Mentioned:Qualtrics -- https://www.qualtrics.com/Experience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this compelling episode of the Leadership Sandbox Podcast, Tammy J. Bond addresses a critical and often overlooked issue in leadership: the pervasive silence that hinders effective communication and team dynamics. Many employees refrain from voicing their opinions due to fear of backlash or believing that their input doesn't matter. Tammy underscores the necessity for leaders to foster a safe environment for feedback, where honest conversations can thrive without the threat of defensiveness or dismissal. Through thoughtful discussion, she emphasizes how asking better questions and promoting a culture of truth-telling can significantly enhance communication and trust within teams. KEY INSIGHTS Silence as a Blind Spot: The biggest leadership blind spot is silence, which can erode team cohesion and performance. Fear of Speaking Up: A staggering 85% of employees choose not to speak up about concerns due to fear of negative repercussions. Misleading Open Door Policies: Leaders may claim to have open door policies, but these can often be misleading if not backed by genuine receptiveness. Communication Filtering: Employees often filter their feedback based on how leaders have previously responded; reactivity can discourage honest dialogue. Constructive Feedback: Leaders often react poorly to constructive criticism, which creates a chilling effect on employee communication. Power of Questions: Asking better, more specific questions can elicit honest and valuable feedback from team members. Listening without Reacting: It's crucial for leaders to listen without defensiveness—practicing active listening fosters a safe environment. No Blowback Culture: Establishing a no blowback rule encourages team members to speak freely without fear of consequences. Self-Awareness in Leadership: Leaders must acknowledge their reactions to feedback to promote an atmosphere of transparency and trust. Transforming Leadership: Effective leadership transformation begins with improving truth-telling practices within the organization. Tune in as Tammy provides essential strategies for overcoming silence in leadership, cultivating open communication, and creating a trustworthy environment that empowers your team to share their insights. 

Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!In today's episode, we give you what you need to know happening right now in the repair industry! Here are some of the stories you'll hear about:EPA Deregulatory Action: The Environmental Protection Agency announced major rollbacks on regulations affecting power plants, vehicle emissions, and manufacturing standards, aiming to reduce costs and boost the auto industry.Chad Schnitz's Council Role: Chad Schnitz, Vice President of Topdon, expresses his enthusiasm for addressing challenges like right to repair through his new position on the Tool and Equipment Council with the Auto Care Association.Radical Generosity Award: Ed and Brandy Caswell received the Radical Generosity Award at Vision 2025 for their community support efforts during crises, such as their response to a winter ice storm.Automotive Aftermarket Charitable Foundation Appointment: Deborah Hamlin joins the Board of Trustees, bringing extensive experience from her leadership roles in the tire and automotive industry.Fullbay Industry Report: Findings indicate trends such as the rise in mobile repair services, strategic labor rate adjustments, and online advertising to attract customers.Aztech and LaunchTech Integration: New collaboration enables shops to instantly use diagnostic tools without downloads, offering an affordable alternative to dealerships.Impact of Steel and Aluminum Tariffs: MEMA highlights the potential cost pressures on suppliers due to new tariffs, warning of possible strains on global supply chains.Insurance Policyholder Protections: The Alliance of Automotive Service Providers of Minnesota seeks to strengthen regulations and protections for repair shops and insurance policyholders with legislative efforts.Stellantis Design Contest: High school students are invited to enter a contest to design a future Chrysler vehicle, with opportunities for scholarships and internships for winners.

Send us a MessageIn this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode prompts leaders to consider:  Are your employees hiding behind anonymity? If so, this episode outlines practical tactics for leaders to foster psychological safety, including embracing both anonymous and identified feedback, responding to feedback effectively, modeling vulnerability, and celebrating employees who speak up. The conversation highlights the journey towards a culture of trust and continuous improvement in healthcare settings - in essence, a culture where employees are safe to “own their voice.”Low response rates in employee surveys can indicate a lack of psychological safety.Anonymity in feedback can reflect a lack of psychological safety.Leaders can model vulnerability to encourage open communication.Celebrating brave voices fosters a culture of safety.Feedback should be acknowledged and acted upon.Creating a safe environment improves patient care and employee satisfaction.High reliability organizations prioritize psychological safety.Trust in leadership grows when employees see tangible outcomes.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

"In order for a survey to mean something, it has to be followed through on the results." Notable Moments 00:51 Timing of Exit Interviews 03:53 Constructive Versus Emotional Feedback 08:03 External Feedback Handling Recommended 10:07 Understanding Customer and Employee Feedback 13:41 "Boosting Retention Through Honest Surveys" Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: tim@bestculturesolutions.ca Avoid the cost of turnover by investing in employee feedback. When done with intention, a simple conversation could make sure your organization is one where people want to work and stay. Conducting exit and stay interviews give organizations an opportunity for improved retention, boosted morale, and a culture of genuine care. Read our blog for more about how gathering and reviewing feedback is an investment in your company's future.  To explore ways to implement these strategies in your organization, consider reaching out to Best Culture Solutions at bestculturesolutions.ca or emailing Tim directly at Tim@bestculturesolutions.ca. Together we can come up with your best culture solution. 

www.YourHealth.orgwww.SCHomeRx.comwww.thedisruptedpodcast.comwww.experiencinghealthcare.com www.YourHealth.Org

Ready to elevate your customer experience game as a leader? In this engaging episode, we explore the pivotal questions every aspiring CX professional should ask during executive interviews. Jeannie shares practical advice on evaluating success metrics beyond traditional feedback loops, and the importance of resource allocation to drive effective strategy. Listeners will uncover strategies for assessing an organization's commitment to customer experience, from cultural fit to the resources available for successful execution. Whether you're a seasoned CX leader or looking to break into leadership, this episode is packed with actionable insights that will prepare you for success. Tune in to discover how to turn customer experience discussions into impactful actions and position yourself as a leader who can drive sustainable customer-centric initiatives.Resources Mentioned:Take the CXI® Compass assessment -- http://cxicompass.com/Experience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

  Want to know how to attract and retain top sales talent? I've got the solution to help you build a killer sales team. It's time to reveal the unexpected! What if I told you that the key to attracting top sales talent lies in creating a welcome box for their family? Imagine the impact of a virtual welcome receiving line or a 30-minute presentation where new hires get to teach you something they're passionate about. But here's the twist: the onboarding starts before they're even hired. Intrigued? Stay tuned to find out how these creative onboarding strategies can transform your hiring process and keep those top salespeople engaged. Conquer Sales Challenges To conquer sales challenges, leaders must adopt a disruptive mindset when hiring sales talent. Challenging candidates during the interview process and thinking critically can help in identifying top performers. Avoiding common hiring mistakes, such as not showcasing value or focusing solely on industry experience, is crucial in overcoming sales challenges and attracting the right talent. This is Walter Crosby' story, this week's special guest: Walter Crosby's journey into the world of sales began with a pivotal encounter in high school, where his guidance counselor doubted his ability to apply to the University of Michigan. This moment ignited a fierce determination within him, propelling him to defy expectations and pursue his aspirations. With over four decades of experience in sales, Walter's passion for elevating sales professionals stems from his own journey of resilience and growth. His unique perspective on hiring salespeople emphasizes the significance of assessing a candidate's selling prowess over their industry experience. Walter's story serves as a powerful reminder that motivation and tenacity are crucial in both sales and the hiring process, and that the art of selling transcends specific industries and markets. "Hiring salespeople is similar to how we go out and sell, go sell to our customers. We need to qualify these people. We need to make sure they're the right people that we should be talking to." - Walter Crosby Walter Crosby, the CEO of Helix Sales Development, boasts an extensive four-decade career in sales leadership and management. With a background deeply rooted in hands-on sales roles and leading sales teams, Walter's expertise is honed in elevating the performance of sales professionals, managers, and leaders. His significant decision to venture into entrepreneurship with Helix Sales Development underscores his strategic vision and entrepreneurial spirit. Hosting the Sales and Cigars Podcast, Walter's insights and industry acumen make him a compelling guest, offering a fresh perspective on the essential strategies for sourcing top-tier sales talent. In this episode, you will be able to: Master the Art of Hiring Top Sales Talent: Learn Winning Strategies. Revolutionize Your Sales Team Onboarding for Unprecedented Results. Conquer Sales Challenges with Proven Tactics and Expert Guidance. Cultivate a Phenomenal Sales Culture and Watch Your Team Flourish. Ignite Your Sales Team's Motivation for Unparalleled Performance.   The key moments in this episode are: 00:00:00 - The Drive to Succeed 00:01:28 - Background and Passion 00:09:29 - Challenges in Sales Hiring 00:13:10 - The Trap of Industry Experience 00:13:49 - Hiring for Industry Experience 00:14:44 - Buyer Level Experience 00:16:54 - Industry Experience Trap 00:19:04 - Selling Skills Over Product Knowledge 00:22:27 - Mistakes in Hiring Salespeople 00:27:38 - Dealing with Employee Feedback 00:28:13 - The Hiring Process 00:30:44 - Social Media Presence 00:31:30 - Panel Interview Process 00:37:54 - Mindset Shift in Hiring 00:41:12 - Importance of Onboarding Process 00:43:17 - Pre-Onboarding and Engagement 00:44:48 - Retention through Onboarding 00:46:39 - Virtual Onboarding Creativity 00:50:18 - Personal Favorite Movie Timestamped summary of this episode: 00:00:00 - The Drive to Succeed Walter Crosby shares his passion for helping sales professionals elevate their game and talks about his motivation to start his own business. 00:01:28 - Background and Passion Mario Martinez Jr. and Walter Crosby discuss their backgrounds in sales and the passion they have for helping salespeople succeed. 00:09:29 - Challenges in Sales Hiring Walter Crosby talks about the unique challenges of hiring salespeople and how they are wired differently, requiring a different approach to hiring. 00:13:10 - The Trap of Industry Experience Walter Crosby and Mario Martinez Jr. discuss the trap of hiring based solely on industry experience and emphasize the importance of focusing on other qualities when hiring salespeople. 00:13:49 - Hiring for Industry Experience Walter discusses the common mistake of hiring based on industry experience. He emphasizes the importance of understanding the buyer and their problems rather than just industry knowledge. 00:14:44 - Buyer Level Experience The conversation shifts to the significance of buyer level experience. It's highlighted that having a Rolodex full of relevant contacts and understanding the buyer's mindset is more critical than industry experience. 00:16:54 - Industry Experience Trap Walter warns about the industry experience trap, noting that top performers with industry experience are usually expensive and hard to recruit. He suggests looking for individuals with buyer level experience and a drive to prove themselves. 00:19:04 - Selling Skills Over Product Knowledge The focus shifts to the importance of selling skills over product knowledge. It's emphasized that the ability to sell and understand the sales process is essential, and product knowledge can be taught. 00:22:27 - Mistakes in Hiring Salespeople Mario asks Walter about common hiring mistakes. Walter points out the lack of clarity in job descriptions, poor job postings, and the premature selling of the company and job role as key errors. He also emphasizes the importance of online reputation on platforms like Glassdoor. 00:27:38 - Dealing with Employee Feedback Walter discusses the importance of correcting, dealing with, or removing feedback from disgruntled employees. He emphasizes the need to address this issue in the workplace. 00:28:13 - The Hiring Process Walter highlights the importance of understanding that candidates are also evaluating the company during the hiring process. He emphasizes the need to showcase value, promotional opportunities, and focus on candidates in the hiring process. 00:30:44 - Social Media Presence The discussion focuses on the significance of a sales leader's social media presence, including LinkedIn profile, in showcasing their ability to help their team grow and progress. The importance of recognizing the two-way street in the hiring process is emphasized. 00:31:30 - Panel Interview Process The panel interview process is introduced as a way to allow candidates to present themselves and demonstrate their skills in a simulated sales scenario. The process includes a 30-minute presentation and allows candidates to showcase their abilities. 00:37:54 - Mindset Shift in Hiring The conversation shifts to the mindset of hiring managers, emphasizing the need to challenge and push back on candidates to truly evaluate their fit for the role. The focus is on digging into candidates' achievements and quantifiable outcomes in sales. 00:41:12 - Importance of Onboarding Process Walter discusses the challenges of onboarding new salespeople and shares his experience of a lackluster onboarding process at a previous company. He emphasizes the need for a well-planned onboarding process that focuses on messaging, differentiation, and techniques for success. 00:43:17 - Pre-Onboarding and Engagement Walter emphasizes the importance of pre-onboarding engagement, such as sending a welcome package to the new hire and involving their family. He stresses the need for a structured onboarding plan that maps out the first two weeks and helps the new hire understand the company's expectations. 00:44:48 - Retention through Onboarding Walter discusses the critical role of onboarding in retaining top sales talent. He shares his personal experience of almost leaving a company due to a poor onboarding process. He emphasizes the need for ongoing career development and mentorship to support the new hire's growth. 00:46:39 - Virtual Onboarding Creativity The conversation shifts to creative onboarding strategies in a virtual environment. Walter shares the idea of a virtual welcome receiving line and emphasizes the importance of creating a positive culture through innovative onboarding practices. 00:50:18 - Personal Favorite Movie The conversation ends with a lighthearted question about Walter's all-time favorite movie, "A Bronx Tale." Walter shares his enthusiasm for the film and highlights its compelling storyline set in the 1950s with a mob influence. Maximize Sales Team Success In order to maximize sales team success, it is vital to focus on hiring the right salespeople with the necessary skills and mindset for the role. Creating clear job descriptions and conducting thorough qualifications can help in attracting top sales talent. By emphasizing value, growth opportunities, and showcasing a positive company culture, leaders can ensure long-term success for their sales teams. Elevate Sales Performance Elevating sales performance begins with a strategic onboarding process that goes beyond just product knowledge. Providing new salespeople with messaging, differentiation, and questioning techniques can help improve their performance from day one. Additionally, creating a welcoming and supportive environment, whether in person or virtually, can boost morale and drive sales success. The resources mentioned in this episode are: Connect with Walter Crosby on LinkedIn to learn more about his expertise and insights in sales and leadership. Visit Walter Crosby's website to explore more resources and connect with him directly for personalized advice and guidance. Download FlyMSG for free to save time and increase productivity with a text expander and writing assistant. Watch A Bronx Tale to experience a coming-of-age movie set in the 50s with a compelling mob influence and a great storyline. Subscribe to the Modern Selling Podcast and leave a 5-star rating and review on iTunes to support the show and stay updated on the latest episodes.

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What if your training methods could bridge cultural divides and turn challenges into opportunities for growth? Join me, Jeannie Walters, as we unravel the complexities of creating an inclusive and accessible customer experience that caters to the diverse needs of your team. This episode contains insights into overcoming literacy and tech barriers with empathy, transforming potential roadblocks into pathways for success. We'll explore the power of visual aids, adaptable communication methods, and the recognition of individual learning styles to craft an environment where every team member feels valued and empowered.Throughout our discussion, we'll delve into practical strategies to ensure your training programs and SOPs resonate across cultural and linguistic backgrounds. By embracing the unique challenges of each team member, we can design initiatives that not only acknowledge diverse viewpoints but also harness them to enhance customer experiences. Whether you're developing new procedures or refining existing ones, discover actionable steps that turn ideas into impactful actions, paving the way for an inclusive workplace culture that thrives on diversity and shared success.Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Send us a textEffective One-on-One (and Two-on-One Meetings): Tips and StrategiesIn this episode, Jen and Todd discuss the importance and strategies of conducting effective one-on-one and two-on-one meetings with staff. They share insights on preparing for meetings, setting the right tone, focusing on core values and goals, and maintaining open communication with employees. The conversation also touches upon addressing constructive criticism with empathy, using metrics and KPIs for evaluations, and the essential role of leadership in fostering a positive work environment. Jen and Todd provide practical tips and personal experiences to help business owners and managers conduct productive and meaningful staff meetings.00:00 Introduction and Small Talk00:21 The Importance of Meetings01:24 Opening Takes: TikTok Shutdown and Focus05:28 Diving into One-on-One Meetings09:30 Building a Strong Team Culture14:02 Preparation and Metrics for Effective Meetings15:53 Starting with Bright Spots16:31 Understanding Employee Perspectives17:42 Addressing Anxiety in Meetings19:13 Diving into Metrics and KPIs20:36 Setting and Reviewing Goals25:06 Empathy and Specific Feedback28:32 Accountability and Follow-Up30:23 Concluding Thoughts and Next StepsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

In this episode of Shedding the Corporate Bitch, Bernadette Boas explores the powerful role of gratitude in leadership and its profound impact on organizational culture, team performance, and personal growth.Key InsightsServing Others Serves YouResearch-Backed BenefitsThe Role of ManagersOvercoming ChallengesPractical PracticesKey Take-AwaysGratitude leads to increased performance, engagement, trust, retention, and reduces burnout.Simple practices like reflections, team acknowledgments, and appreciative messages can build a positive work environment.Practicing gratitude can enhance leadership qualities and drive organizational success.Challenges AddressedIntegrating gratitude into busy schedules.Reframing gratitude as strong human connection.Identifying and overcoming leadership blind spots related to appreciation.Stay connected by subscribing to the "Shedding the Corporate Bitch" podcast on platforms like Apple Podcasts, Spotify, and YouTube.Support the show

In this episode of Shedding the Corporate Bitch, Bernadette Boas explores the powerful role of gratitude in leadership and its profound impact on organizational culture, team performance, and personal growth.Key InsightsServing Others Serves YouResearch-Backed BenefitsThe Role of ManagersOvercoming ChallengesPractical PracticesKey Take-AwaysGratitude leads to increased performance, engagement, trust, retention, and reduces burnout.Simple practices like reflections, team acknowledgments, and appreciative messages can build a positive work environment.Practicing gratitude can enhance leadership qualities and drive organizational success.Challenges AddressedIntegrating gratitude into busy schedules.Reframing gratitude as strong human connection.Identifying and overcoming leadership blind spots related to appreciation.Stay connected by subscribing to the "Shedding the Corporate Bitch" podcast on platforms like Apple Podcasts, Spotify, and YouTube.Support the show

Welcome to another enlightening episode of "Accelerate Your Business Growth" with your host, Diane Helbig. In today's episode, we dive into the art of giving effective feedback with our special guest, Wendy Appel, a renowned executive coach, facilitator, keynote speaker, and co-founding partner of Trilogy Effect. Wendy, the author of “Inside Out Enneagram” and creator of Enneagram typing cards, brings a wealth of knowledge on leadership development, particularly in the nuanced context of remote work environments. Throughout the conversation, Wendy and Diane unpack the essential components of impactful leadership, emphasizing self-awareness, adaptive leadership styles, and the human capacity for growth and change. Wendy provides invaluable advice on delivering honest and compassionate feedback, the importance of understanding the impact of one's actions, and the critical role of real-time feedback in fostering employee engagement and growth. They explore the challenges of providing feedback in professional settings, especially remotely, advocating for face-to-face interactions via Zoom over email to avoid miscommunication. Furthermore, Wendy elaborates on 360-degree feedback and its significance in offering comprehensive performance insights. With practical tips on maintaining respectful and constructive dialogue, handling conflicts, and encouraging self-reflection, this episode is a treasure trove of wisdom for leaders and managers striving to enhance their communication skills and leadership effectiveness. Tune in as Diane and Wendy share strategies that can transform your approach to feedback and bolster your leadership capabilities. If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today. Learn the importance of Always Be Curious. Accelerate Your Business Growth is proud to be included on the list of the 45 Best Business Growth Podcasts. Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it's sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textUnlock the secrets of employee benefits consulting with insights from Brianna Jacque, a seasoned expert from Cunningham and Butler. Join us as Brianna shares her unique journey from sales to consulting, revealing how she crafts personalized benefits packages that genuinely impact organizations. Discover the common pitfalls HR professionals face, such as catering to the loudest voices, and learn how strategic tools like benchmark data and surveys can transform employee feedback into strategic action. Through the humorous tale of a particularly vocal employee named Rick, Brianna illustrates the importance of balancing employee input with informed decision-making to optimize benefits strategies.In a world where big data often feels overwhelming, we address the challenges HR faces in managing and interpreting this information to make effective decisions. Highlighting the role of specialized tools and expert guidance, the conversation underscores the necessity for HR to educate and advocate for comprehensive benefits that account for a multi-generational workforce. Key to this is a compelling narrative that communicates value to leadership, securing HR's place at the decision-making table. With a focus on ongoing employee education, strategic communication, and leadership involvement, we explore how to craft a compelling employee value proposition while balancing cost management and satisfaction.Support the showRebel HR is a podcast for HR professionals and leaders of people who are ready to make some disruption in the world of work. Please connect to continue the conversation! https://twitter.com/rebelhrguyhttps://www.facebook.com/rebelhrpodcasthttp://www.kyleroed.comhttps://www.linkedin.com/in/kyle-roed/

In this BONUS episode of Career Chills, SK Vaughn dives into the spooky signs that it might be time to no longer feel haunted by your job. She chats about feeling stuck, long hours, and how workplace vibes can affect how happy you feel at work. Listeners are invited to think about their own career journeys and look out for signs that a change might be needed.SK discusses the importance of holding each other accountable and keeping communication open at work. Regular check-ins and honest talks can really help clear up any issues. The episode shines a light on how toxic work cultures can mess with your mental health, plus some practical tips on how to tackle it through open conversations and recognizing everyone's hard work. There are so many great gems sprinkled throughout this episode with real-world examples. Don't miss the full episode in our THRIVING MEMBERSHIP! Takeaways- You're more than capable of sticking around if that's what you want to do.- Feeling stuck in the same role without growth opportunities can feel like being haunted by your past.- Toxic work hours can lead to burnout and missed personal commitments.- Culture is either created by design or by default.- High turnover rates can indicate a toxic workplace culture.- Lack of trust among colleagues can lead to negative attitudes.- Gossip creates an atmosphere of mistrust and anxiety.- Favoritism can breed resentment among team members.- Resistance to change stifles innovation and growth.- Poor communication leads to confusion and distrust among team members. Accountability is crucial for personal and professional growth.- Regular communication can prevent misunderstandings and conflicts.- Mental health is significantly affected by workplace culture.- It's important to have direct conversations to resolve issues.- Creating a supportive work environment fosters collaboration and creativity.- Performance reviews should not be a surprise; feedback should be ongoing.- Team dynamics play a vital role in employee satisfaction.- Employees should feel valued and recognized for their contributions.- Aligning personal values with workplace values is essential for job satisfaction.- Trust your instincts when considering career changes.Chapters00:00 Introduction to Spooky Signs of Job Change04:31 Feeling Stuck in Your Career08:49 The Impact of Toxic Work Hours15:06 Identifying Red Flags in Workplace Culture28:13 Accountability and Communication in the Workplace31:23 Mental Health and Toxic Work Culture34:31 Addressing a Cursed Culture38:15 Performance Reviews and Employee Feedback44:56 Team Dynamics and Connection50:32 Values Alignment and Career ReflectionResourcesExclusive Membership Group ✨ Sign Up! The FULL Episode can be found here! New Merch Dropping

We live in an age of data. But having powerful tools to gather employee feedback doesn't mean you'll get powerful results. It's challenging for executives to turn that feedback into substantive action. New research from Ethan Burris, professor of management at the McCombs School of Business at the University of Texas at Austin, sheds light on how to weed through all the data, make sure workers feel heard, and turn employee insights into real results. Burris is a coauthor of the HBR article "What Companies Get Wrong About the Employee Experience."

Are you feeling overwhelmed by your transition from an individual contributor to a leadership role? What are the specific challenges you face as you navigate this critical shift?Welcome to another powerhouse of an episode of the Shedding the Corporate Bitch Podcast with your host, Bernadette Boas. Today, we dive deep into the tumultuous yet rewarding journey of leadership, especially for those new to the role or seasoned managers who still find themselves struggling.Key Challenges Discussed:Navigating the Shift in Role from individual contributer to a people managerConsistent FeedbackCalm Leadership in Uncertain Environments3 Key Takeaways from 12 Skills and Attributes critical to leadership:Meet Employees Where They Are: Understand the external factors and internal struggles that affect your team members. Empathizing with their conditions can lead to better connection and motivation.Leadership Attributes: Prioritize working on three out of the twelve key leadership attributes Bernadette outlines. This focused approach can significantly enhance engagement and support within your team.Empowerment over Micromanagement: Trust your team members and avoid constant oversight. Empower them with opportunities beyond their defined roles to prevent boredom and improve job satisfaction.Connect with Bernadette: Reach out to Bernadette on LinkedIn or schedule a complimentary 30-minute discovery call for personalized advice and coaching if you or your team need guidance on leading with influence, confidence, and empowerment. www.coachmebernadette.com/discoverycallListen to this episode and more on Apple Podcasts, Spotify, and YouTube. For additional resources and coaching services, visit Ball of Fire Coaching to propel your team's performance to new heights.Thank you for joining us on this episode of Shedding the Corporate Bitch Podcast. Stay tuned, stay inspired, and remember – you are destined to be a powerhouse leader!Support the show

Are you feeling overwhelmed by your transition from an individual contributor to a leadership role? What are the specific challenges you face as you navigate this critical shift?Welcome to another powerhouse of an episode of the Shedding the Corporate Bitch Podcast with your host, Bernadette Boas. Today, we dive deep into the tumultuous yet rewarding journey of leadership, especially for those new to the role or seasoned managers who still find themselves struggling.Key Challenges Discussed:Navigating the Shift in Role from individual contributer to a people managerConsistent FeedbackCalm Leadership in Uncertain Environments3 Key Takeaways from 12 Skills and Attributes critical to leadership:Meet Employees Where They Are: Understand the external factors and internal struggles that affect your team members. Empathizing with their conditions can lead to better connection and motivation.Leadership Attributes: Prioritize working on three out of the twelve key leadership attributes Bernadette outlines. This focused approach can significantly enhance engagement and support within your team.Empowerment over Micromanagement: Trust your team members and avoid constant oversight. Empower them with opportunities beyond their defined roles to prevent boredom and improve job satisfaction.Connect with Bernadette: Reach out to Bernadette on LinkedIn or schedule a complimentary 30-minute discovery call for personalized advice and coaching if you or your team need guidance on leading with influence, confidence, and empowerment. www.coachmebernadette.com/discoverycallListen to this episode and more on Apple Podcasts, Spotify, and YouTube. For additional resources and coaching services, visit Ball of Fire Coaching to propel your team's performance to new heights.Thank you for joining us on this episode of Shedding the Corporate Bitch Podcast. Stay tuned, stay inspired, and remember – you are destined to be a powerhouse leader!Support the show

In this episode, we delve into the qualities essential for leadership success, such as courage, curiosity, adaptability, and the willingness to unlearn. Annette highlights the pitfalls many leaders face, from giving away influence to tolerating misalignment within their teams.We discuss common leadership mistakes and the impact of poor communication on a firm's success and reputation. Annette stresses the need for clear, consistent communication and tailored retention strategies while advocating for setting goals that go beyond financial metrics.Join us as we navigate  through the complex yet rewarding landscape of leadership, offering practical advice and heartfelt wisdom. Don't miss this episode that's packed with strategies for building successful teams and nurturing a thriving company culture. Resources Mentioned: Book: Flawless Consulting by Peter BlockCoaching for Leaders PodcastUnlocking Us Podcast- Brené BrownThis American Life Podcast- great for storytelling skillsThe Moth Podcast- great for storytelling skillsYour Brain at Work Podcast The Chris Voss ShowThe Sales Management. Simplified. Podcast with Mike WeinbergThe Anthony Iannarino Show______________________Follow Annette Wehrli on LinkedIn: www.linkedin.com/in/annettewehrli/Check out the Effectivity Consulting website: www.effectivity.consultingFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization's unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation.Explore the power of storytelling. By sharing such impactful customer stories, you can humanize your customer experience strategy and underscore your organization's core values. Whether it's hosting virtual panels, organizing fireside chats, or simply treating your team to lunch, discover countless ways to make CX Day unforgettable and shine a spotlight on the dedication of CX professionals worldwide.Join the 2024 CX Day global celebration on Tuesday, October 1st. (https://www.cxpaglobal.org/get-involved/cxday)Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Send us a Text Message.Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, their strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.Mike Bausch, a certified master pizzaiolo and the brains behind Andolini's Worldwide joins DJ Costantino on the Pre Shift Podcast. In this episode, Mike shares his journey from aspiring Marine Corps officer to leading a 12-restaurant empire in Tulsa, Oklahoma. Recognized nationwide for their exceptional pizza, Andolini's success is attributed to a commitment to quality and a no-half-measures philosophy. Mike outlines his leadership and staff training techniques, explaining why he avoids the term 'family' in favor of a more professional 'team' dynamic. He also discusses his transition into becoming a mentor and educator for the restaurant industry through his Unsliced Restaurant System. Mike offers insights on cross-training staff, maintaining low attrition rates, and the importance of structured employee evaluations. The episode is packed with practical advice and actionable takeaways for building and sustaining a high-performing restaurant team.Chapters00:00 Introduction to the Pre-Shift Podcast00:23 Meet Mike Bausch: The Pizza Mastermind01:19 Mike's Journey: From Marine Corps to Pizza Empire03:04 The Turning Point: Mentorship and Mastery06:39 Expanding the Brand: Beyond Pizza09:42 Building a High-Performing Team15:55 Balancing Structure and Flexibility in Training16:42 Maintaining Low Attrition Rates18:34 Employee Feedback and Evaluation Process21:03 Team Building and Andomania23:12 Mike Bausch: Mentor and Educator24:59 The Unsliced Course and Restaurant Systems26:15 Engaging with the Restaurant Community31:49 Future Plans and Exciting Developments32:22 Conclusion and FarewellListen, rate, and subscribe!SpotifyApple PodcastsGoogle PodcastsYouTubeTikTok7shifts BlogCreditsHost & Producer: D. J. CostantinoProducer: Samantha FungEditor: Fina CharlestonAbout 7shifts7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants.

Tracy Letzerich, Vice President of People at Wheel, joined us on The Modern People Leader. We discussed why feedback is the lifeblood of organizational progress, why Wheel is ditching the annual performance review, and why every manager should start keeping feedback journals with their team. ----  This episode was brought to you by Great Place to Work®. Learn more at http://greatplacetowork.com/mpl. ----  (0:45) Good news stories (3:52) Great Place to Work's research on RTO mandates. (5:05) Tracy's story: Nontraditional HR path and becoming VP of People at Wheel. (9:00) Why do some business solutions work and others fail? It boils down to the people. (13:42) What does Wheel do? (15:39) Tracy's passion for feedback in organizations. (17:23) What does it mean to have a culture of feedback? (18:29) Was there something in the data or personal observation that led to the focus on feedback? (19:52) Tracy's journey at Wheel and the need for a new feedback model. (21:59) Feedback culture is an ongoing journey. (24:16) Balancing informal and formal feedback. (25:16) Building relationships in a remote world. (27:48) Role modeling feedback behaviors. (29:23) Rethinking the one on one: The Feedback journal. (31:32) Direct reports should own the one on one. (33:01) The challenges of being a manager today. (35:57) The journey to pay transparency at Wheel. (38:18) Resistance to change around the annual review. (39:30) Replacing the annual review with continuous feedback. (41:04) The importance of training and ongoing support for feedback. (43:09) Accountability in feedback culture. (44:22) Performance map as an alternative to the annual review. (45:01) Integrating feedback and compensation. (47:45) Rapid fire questions. ---- 

Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation as Jeannie Walters answers a question from former Crack the Customer Code podcast partner and current friend Adam Toporek about the transformative power of AI on the employee experience. Gain insights into how AI can boost efficiency, sharpen decision-making, and foster personalized skill development. You'll hear stories about the good, the bad, and the ugly, as we navigate the potential for role displacement and the crucial need for leaders to focus on reskilling and upskilling their teams.We'll also dive into the ethical maze of AI integration, especially its impact on remote work environments. From concerns about surveillance and privacy to the irreplaceable value of human empathy in customer and employee interactions, listen in as we discuss strategies to support employees who may feel anxious about AI and automation, and how to create moments that make them feel truly valued. Packed with practical tips and forward-thinking strategies, this episode is a must-listen for anyone interested in the future of work.Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the challenges faced by Dr. Emily Carter, the acting CEO of Blue River's Hospital, as she navigates organizational change and employee relations. This episode dives into the application of practical psychology in the workplace, focusing on how leadership decisions and change management affect staff morale and organizational success.Dr. Emily Carter faces a significant challenge when she is informed that Blue River's Hospital must switch to Optima Health System's electronic health record (EHR) system within six months, despite recently implementing a new EHR system. This episode provides valuable insights into the complexities of organizational change, the importance of clear communication, and understanding employee experiences.Key TakeawaysOrganizational Change and Leadership Transition: Blue River's Hospital is undergoing major changes under Dr. Emily Carter, the new acting CEO, who aims to improve conditions for the nursing staff to boost engagement and profitability.Behavioral Chain Analysis: Dr. Emily Carter uses behavioral chain analysis to uncover the root causes of nurses' absenteeism and turnover, identifying stress, frustration, and a lack of appreciation as key factors.Challenges of New Systems Implementation: Dr. Emily Carter faces challenges with the mandated switch to Optima Health Systems' EHR within six months, despite recent investments in a new EHR system that staff are still adapting to.Employee Feedback and Involvement: The episode underscores the importance of involving employees in decisions. Despite staff preference for the current EHR system, higher management decisions prevail.Communication and Perception: Dr. Emily Carter's communication struggles and the EHR system change led to frustration and resistance among staff, as her efforts to retain the current system were unsuccessful.Commitment to Improvement: Despite frustrations, Dr. Emily Carter is committed to working with staff and Optima Health Systems to address issues and find mutually beneficial solutions.Change Saturation: The episode discusses the concept of change saturation, highlighting that over 70% of organizations are experiencing it. This leads to negative behaviors among staff, including disengagement, stress, and resistance to change. Recognizing and addressing change saturation is crucial for organizational health.You can visit our website at Wayde Consulting.

In this episode of the "Psych in Business" podcast, Dr. Ernest Wayde explores the challenges faced by Dr. Emily Carter, the new acting CEO of Blue River's Hospital, as she works to improve employee satisfaction and organizational success. This episode delves into the application of practical psychology in the workplace, focusing on the dynamics between leadership and staff.Dr. Emily Carter initially struggles with communication, leading to defensive reactions from the nursing staff. To address these issues, she seeks assistance from the Director of Human Resources, Miss Ramirez, who introduces her to the behavioral chain analysis approach. This method helps Dr. Emily Carter understand the underlying causes of the nurses' dissatisfaction and high turnover.This episode provides valuable insights into the application of practical psychology in business, particularly in the context of leadership and employee relations. It underscores the importance of clear communication, understanding employee experiences, and fostering a feedback-driven culture in the workplace.Key TakeawaysOrganizational Change and Leadership Transition: Blue River's Hospital is undergoing significant changes, with Dr. Emily Carter stepping in as the acting CEO. Dr. Emily Carter aims to enhance employee satisfaction and engagement to drive organizational success.Behavioral Chain Analysis: Miss Ramirez introduces Dr. Emily Carter to behavioral chain analysis, a method to understand problematic behavior by examining antecedents, behaviors, and consequences. This approach helps identify the root causes of the nurses' absenteeism and turnover, revealing feelings of stress, frustration, and lack of appreciation.Communication and Perception: Dr. Emily Carter learns the importance of clear communication and understanding employee perspectives. Her initial meeting with the nurses failed due to miscommunication, but with Miss Ramirez's help, she reframes her message to show genuine concern for the nurses' well-being.Employee Feedback and Involvement: The episode emphasizes the value of involving employees in decision-making processes and seeking their input. The nurses expressed a desire for a return to flexible work schedules, representation in leadership, and the ability to contribute to hospital committees.Leadership and Organizational Dynamics: Dr. Emily Carter's experience highlights the complexity of organizational dynamics and the critical role of effective leadership. By addressing the nurses' concerns and working collaboratively, Dr. Emily Carter aims to create a more supportive and engaging work environment.Commitment to Improvement: Dr. Emily Carter is committed to addressing the issues raised by the nurses and plans to meet with the CEO of Optima Health Systems to advocate for necessary changes. Her goal is to achieve a win-win situation where both the nurses and the organization benefit.You can visit his business website at Wayde Consulting.

"OH! In a couples ice dancing surprise, the judges scored a 9 for skills, but a 3 for presentation." Have you worked with that colleague who got the work done, did it well, and no one liked to work with them? Conversely, have you ever heard this about a colleague, "Yeah, they're not the best at their job, but everyone loves them." Asking whether annual performance reviews should examine behavior OR results is similar to asking if you should evaluate your vehicle based on braking or steering. Most drivers are going to want both features. But, this is one of the kinds of things leaders face. How to engage a meaningful performance review process that is standardized for consistency, but applied to all different types of people. Here are some considerations: Behavior vs. Results - It's not just about the numbers. Understand and evaluate how goals are achieved, considering both the quantitative and qualitative aspects of performance. Performance Reviews Should Never Be a Surprise - Regular feedback is essential. Ensure that your team members know where they stand throughout the year to avoid surprises during annual reviews. Leadership Responsibility - Underperformance often reflects leadership issues. Regularly check in with your team, provide clarity, and support their development to foster a culture of continuous improvement. "Everything should be made as simple as possible, but no simpler." - Albert Einstein Any leadership responsibility, including annual performance reviews, is typically complex. That doesn't mean that most things cannot be simplified. And, complex things should not be over-simplified to the point of losing meaning or purpose. The No More Leadership BS team has seen how performance evaluations are over-simplified to the point of losing importance. Example, if the scale is 0-5, but no one can earn a 5, what does the scale even mean? The Team has also experienced the ebb and flow of assessing HOW a person does their job and WHAT they accomplish. The debate and discussion provides insight to the complexity as well as the clarity that can be deployed to fully consider a fair and effective evaluation process. How can you ensure your role in annual performance reviews is more robust and less regimented?

Allyns Melendez serves as CEO at HR Transformed and COO at a national public relations firm. She has 25 years of human resources and business management experience and helps businesses understand the necessary tactics that will help develop, train, educate, and motivate their employees.00:00 - 00:10 "Culture is, like I said, signal strength. The signal strength of these people create the culture, whether it's a weak signal or a strong signal. All those signals together is your culture." — Allyns Melendez00:11 - 00:29 Welcome to Peppershock Media's Marketing Expedition Podcast00:30 - 02:11 Allyns' Background02:12 - 08:15 Marketing Essentials Moment: When to Hire an Agency08:16 - 10:02 Welcome to the show, Allyns!10:03 - 12:01 Transformative Purpose in HR12:02 - 17:08 Identifying Signal Strengths in Organizations17:09 - 21:41 Performance Management and Communication Styles21:42 - 29:09 Employee Feedback and Retention29:10 - 30:00 Nadine West has awesome, affordable outfits that are delivered to your doorstep each month. Get $10 credit and free shipping on your first order. Sign up for Nadine West. 30:01 - 35:41 Predictive Analytics for Turnover35:42 - 41:17 Implementing a Four-Day Workweek41:18 - 44:13 Employee Motivation and Role Elevation44:14 - 48:36 HR Trends and Public Conversations48:37 - 51:06 Encouraging Interest in HR51:07 - 51:59 Visit HR Transformed - https://www.hrtransformed.com/52:00 – 52:55 Thank you so much, Allyns! Share this podcast, give us a review, and enjoy your marketing journey! (hello@themarketingexpedition.com)52:56 – 53:42 Join The Marketing Expedition Community today!#CompanyCulture #CorporateBranding #EmployeeRetention #Communication #HRtrends #EmployeeManagement #BusinessStrategy #GrowthStrategies #PublicRelations #HumanResources #AdvertisingAgency

Unlock the secret to ensuring your customer-facing employees are as invested in your customer experience vision as you are! As your trusted guide, Jeannie Walters is delving into the critical strategies you need to align your frontline team with the customer experience goals that your C-suite has already embraced. We'll dissect the challenges, pinpoint the missteps, and celebrate the successes that come from elevating your brand ambassadors—those who have the power to make or break your customer relationships.This episode is a goldmine of practical solutions, from the power of clear communication to the magic of recognizing small victories. Jeannie shares how to debunk myths within the workplace and inspire innovation among your employees. Get ready to transform your customer experience mission from mere words into actions that resonate throughout every layer of your company culture. So, tune in, take notes, and let's start building that momentum together!Resources Mentioned:Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbookDownload the free CX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Ever wonder what it takes to create a company culture that not only endures but thrives? Unlock the secrets as Dan Turner, the visionary CEO of Xperigo, pulls back the curtain on fostering a workplace where Mondays are the new Fridays. Throughout our enlightening conversation, Dan shares the ins and outs of nurturing core values that resonate at every level of the organization. He takes us on a tour from the early days of shaping Xperigo's cultural identity to the present, where recognition systems and performance reviews are steeped in core values and principles. It's a masterclass in making every employee an indispensable part of the company's cultural journey. The episode is filled with strategies for authentically engaging with your team, from heartfelt meet and greets with new hires to championing a culture of support and recognition that turns workplace challenges into opportunities.  As we cast our gaze to the horizon, Dan reflects on the monumental shift in leadership and corporate ethos over the recent decade. The conversation turns to how the pandemic has catalyzed a departure from archaic command-and-control models towards embracing a more empathetic and trust-centric leadership style. Dan's experiences and forward-thinking exemplify how a culture of care and authenticity doesn't just elevate a business—it elevates everyone who comes into contact with it; both inside and outside of the organization. Join us and discover how these cultural shifts can lead to a future where business success and personal fulfillment are not mutually exclusive but interwoven threads of the same fabric. What You'll Learn - The Essence of a Purpose-Driven Culture - Practical Steps to Embedding Purpose - Creating Recognition Systems that Reinforce Core Values - Consistent Communication: The Key to Community Building - Culture Drives Peak Performance - How to Lead with Authenticity and Vulnerability - Sustaining Culture Wherever You Are - Embracing Change and Continuous Learning Podcast Timestamps (00:00) The Secrets of an Award-Winning Culture – Practical Insights to Drive Exceptional Engagement (11:27) Never Stop Learning – The Role of Continuous Improvement to Sustain Excellence. (20:37) The Power of Employee Feedback (25:13) Vulnerability and Authenticity – A Dynamic Duo for Leadership Success (27:51) Nice Guys Don't Finish Last in Business – They Win the Race (34:47) How Far Can We Take This? Keep Pushing to Challenge Yourself and Your Team More of Dan: Dan Turner is the esteemed President and CEO of Xperigo, a premier provider of customer experience management services in the automotive industry. With over three decades of experience, Dan has honed his skills in strategic planning, business development, and fostering invaluable partnerships. Under his visionary leadership, Xperigo has flourished, earning accolades such as Shell Mobility Partner of the Year and Canada's Most Admired Corporate Culture award, a remarkable achievement reflective of Dan's commitment to excellence. Beyond his professional prowess, Dan is revered for his dedication to cultivating a workplace culture marked by collaboration, empowerment, and continuous improvement, making Xperigo a standout choice for top talent and industry recognition. LinkedIn: https://www.linkedin.com/in/turnerdan/?originalSubdomain=ca Key Topics Discussed Purpose-Driven Culture, Resilience, Employee Recognition, Award-Winning Corporate Culture, Leadership, Empathy, Trust, Fostering Employee Voice, The Power of Vulnerability, Caring Culture More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/craig-dowden/message

In this episode of The Full Desk Experience, Host Kortney Harmon and guest Dave Turano explore the significant challenges and transformations within the staffing and recruiting industry, particularly in the context of technological advancements and shifting business priorities.Dave shares his critical insights on the misuse of AI technology in recruitment, emphasizing the constant need for human connection and effective communication despite technological progress. With a rich background as a leadership and sales coach, Dave also discusses the perils of outdated leadership beliefs, the vital role of personal development, and the pressing need for industry leaders to foster genuine relationships and confidence within their teams.Join host Kortney Harmon as we uncover how leaders can adapt to these changing times by redefining success and reorienting strategies to focus more on human-centric values and less on arbitrary metrics. Stay tuned to glean actionable advice from Dave on nurturing team dynamics, enhancing candidate experience, and ensuring continuous learning in the pursuit of business excellence.__________________Follow Dave Turano on LinkedIn: https://www.linkedin.com/in/davidturano09/Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/full-desk-experience

As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let's embark on an insightful exploration of CX in the live entertainment industry. In this episode, we tackle the challenge of crafting those electrifying moments that leave audiences craving more and performers feeling right at home. From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand's unique story even before the moment tickets are purchased. Tune in as we elevate the conversation from customer service basics to a comprehensive understanding of what truly makes an event unforgettable.Resources Mentioned:Customer Journey Mapping Workbook -- bit.ly/cjmworkbookCustomer Interview Guidebook -- bit.ly/ciguidebookCX Mission Statement Workbook -- bit.ly/cx-mission-workbookLearn more about CXI Ground School™ and CXI Flight School™ -- cxiflightschool.comExperience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode, Sabrina Wang talks about the role of feedback in shaping a dynamic team culture. She unpacks how feedback is the cornerstone of trust and growth within an organization. Learn how leaders can skillfully solicit honest feedback, gracefully accept it, and take meaningful action that reinforces their commitment to their team's development. This episode mainly turns feedback into your team's superpower, ensuring everyone feels heard, respected, and inspired to contribute their best. Key Quotes "Nine out of ten times, people will tell you something good because they want to test how much trust and intention is in the relationship.” “If you want to create long-term trust, they need to see that you're taking action, along with every feedback that's being given.” What You'll Learn (00:00) Introduction (00:37) Encourage Your Team to Give You Honest Feedback (02:17) Taking Action on Employee Feedback (03:00) Practical Tip for Leaders on How to Process Feedback Links and Resources Myevergrowth.com Sabrina's LinkedIn Sabrina on X About The Show Are you a leader of a fast-growing organization who wants to build a world-class team? Welcome to Evergrowing, where leaders like you learn to build high-performing teams. I believe when you sign up to be a leader, you sign up for a journey of constantly growing - Evergrowing. I'm Sabrina Wang, CEO of Evergrowth Coaching. I've been a coach to many top CEOs in the world who do 8-9 figures in revenue. I'm bringing to you the most common breakthroughs in coaching sessions. I was the former Head of Coaching to Matt Mochary, author of The Great CEO Within, and the CEO coach to leading tech companies like Coinbase, OpenAI, Reddit, and so on. Tune in each week to hear about strategies designed to help you turn the toughest business challenges into tangible success. Available on all podcasting platforms and YouTube, don't forget to tune in every week :)

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let's transform the frontline of your business into a powerhouse for customer loyalty. On this episode of the Experience Action Podcast, we're tackling a golden question: How do we get our customer-facing employees just as invested in the customer experience as we are? You asked, and now I'm delivering a treasure trove of strategies that catapult customer buy-in from a wishful thought to a tangible reality.Listen up as we explore how to effectively communicate the 'why' behind your customer experience goals, aligning your team with the company's vision and their pivotal role within it. We'll navigate through the creation of a 'Service Code', the impact of ongoing training, and the amazing power of recognizing and rewarding those who go above and beyond for customers. This isn't about ticking boxes; it's about empowering your team to be the best for your customers. Together, we'll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success.Resources Mentioned:Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbookArticle: How a Service Code Empowers Employees to Deliver Exceptional Experiences -- experienceinvestigators.com/customer-centric-culture/customer-experience-service-code/Learn more about CXI Flight School™ -- cxiflightschool.comExperience Investigators Website -- experienceinvestigators.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode of The Brainy Business podcast, host Melina Palmer delves into the concept of the IKEA effect, highlighting its influence on consumer behavior and business strategies. Drawing from real-life examples, Palmer emphasizes the significance of recognizing and celebrating employees' contributions in fostering a culture of innovation and engagement. By involving employees in development and change initiatives, businesses can tap into the innate need for ownership and connection.  The episode also underscores the importance of understanding human psychology and behavior as crucial elements in driving successful business outcomes. With valuable insights into leveraging the IKEA effect to optimize business strategies and enhance customer connections, the episode is a must-listen for business leaders and managers seeking to increase employee engagement and innovation. In this episode: Understand the psychological impact of the IKEA effect on consumer behavior and decision-making processes. Leverage consumer effort and engagement to drive business success. Explore the impact of perceived value on pricing strategies and consumer perception. Increase employee engagement and intrinsic motivation for enhanced productivity and innovation. Harness human psychology to drive business growth and success. Show Notes: 00:00:00 - Introduction Melina introduces the concept of the Ikea effect and its relevance in understanding consumer behavior. She explains how people value items they have built themselves more than those built by others. 00:03:43 - Understanding the Ikea Effect Melina delves into the difference between the Ikea effect and the endowment effect. She discusses studies on origami building and how individuals place higher value on their own creations, regardless of expertise. 00:09:15 - The Effort Heuristic The episode explores the concept of the effort heuristic, where people associate effort with quality, even when they are not the ones putting in the effort. Examples from research studies on art and poetry illustrate this phenomenon. 00:13:26 - Ambiguity and Effort Perception Melina discusses how perceived effort influences the valuation of ambiguous quality. Studies on medieval suits of armor reveal how the perception of effort impacts the perceived quality and value of an item, even when its quality is not easily determined. 00:16:35 - The Effort Heuristic and the IKEA Effect The discussion explores the relationship between the effort heuristic and the IKEA effect, highlighting how people value things higher when they put effort into them. 00:18:04 - Billing by the Hour The conversation delves into the challenges of billing by the hour and how it may reduce the perceived effort and value of a project, leading to misconceptions about the time and expertise required. 00:19:52 - Valuing Time and Talent The story of the engineer's minimal intervention with the cruise ship's engine illustrates the hidden time and talent that goes into certain tasks, emphasizing the need to recognize and justify the value of expertise and effort. 00:22:26 - Effort and Value Perception The discussion explores the concept of effort and value perception, citing examples of how human behavior and preferences are influenced by the perceived level of effort required for a task or product, such as with instant cake mix and build-a-bear workshops. 00:26:39 - Leveraging the IKEA Effect The conversation emphasizes the potential uses of the IKEA effect in product businesses, change management, and team dynamics, highlighting the importance of providing guidance and opportunities for creative input to enhance customer satisfaction and value perception. 00:31:45 - The Importance of Employee Feedback and Recognition Employee feedback and recognition play a crucial role in motivating employees. Celebrating employees' ideas, aligning incentives, and acknowledging their contributions can foster a culture of change and increase employee buy-in. 00:32:20 - The Power of Incentives and Social Proof Aligning incentives with the Ikea effect and using social proof can encourage employees to actively participate in change initiatives. Monetary incentives are not as effective as public recognition and acknowledgment. 00:33:19 - The Psychological Impact of the Ikea Effect The Ikea effect goes beyond marketing and change initiatives. It reflects human nature and the desire to feel connected and invested. Involving customers and employees in the creation and development process can lead to a strong sense of ownership. 00:34:09 - Human Behavior in the Age of AI Despite the increasing integration of AI and machine learning, human behavior remains essential. Businesses need to tap into the Ikea effect and other psychological concepts to enhance effectiveness and foster a sense of connection and investment. 00:35:25 -  Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode:  Let's Talk, by Therese Huston The Ritual Effect, by Michael Norton What Your Employees Need and Can't Tell You, by Melina Palmer What Your Customer Wants and Can't Tell You, by Melina Palmer Happy Money, by Michael Norton   Top Recommended Next Episode: Endowment Effect (ep 139) Already Heard That One? Try These:  Inequity Aversion (ep 224) Confirmation Bias (ep 260) Focusing Illusion (ep 330) Change Management (ep 226) Loss Aversion (ep 316) Nick Hobson Interview (ep 161) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter The Effort Heuristic When and How Does Labor Lead to Love? The Ontogeny and Mechanisms of the IKEA Effect The IKEA Effect: When Labor Leads to Love The IKEA Effect. A Conceptual Replication Anomalies The Endowment  Effect, Loss Aversion, and Status Quo Bias Little Red Wrench story from Nikki Rausch

In this HR podcast episode, we discuss the newest trends and proven strategies for revamping performance evaluations. Learn about the shift from annual reviews to continuous feedback models, the rise of employee-driven goals, and the integration of technology in tracking performance progress. We'll share insights on how these practices can lead to more motivated employees and stronger team dynamics. Tune in to discover how your organization can benefit from shaking up its performance evaluation process for a more engaged and productive workplace. We discuss these topics…and of course, we talk about cocktails! Guest: Laura Donahoe, Founder and CEO of Elite HR Connections

Barbara L. Mason is the CEO of Career Pathways Consulting, helping countless high-performance female entrepreneurs hire, grow, motivate, and retain results-driving teams so they can position their companies for long-term success. With more than 20 years of HR experience working for Fortune 500 companies, Barbara honed her organizational development and talent management skills on the front lines of corporate America. An in-demand speaker, Barbara is often called to talk about talent management, effective leadership, how to create an engaging company culture, and other important HR-related topics.

Providing employees with feedback is essential for continuous growth and development to occur.  Properly positioned, feedback follows clearly defined expectations and is a precursor to performance coaching.  In this episode, AEU LEAD Director Joe White discusses the importance of feedback and outlines a process anyone can follow to implement it as a valuable performance improvement tool.View this episode on the AEU website.About JoeAs Director of AEU LEAD, Joe White focuses on helping members transform operational goals into actionable plans through a structured change management process. Prior to joining AEU, Joe was a senior consultant for E.I. DuPont's consulting division, DuPont Sustainable Solutions (DSS). He joined DSS in 2011 to develop the next generation of safety practices using extensive research in behavioral sciences he's compiled over a period of nearly two decades. His efforts resulted in the development of The Risk Factor, which is now the flagship instructor-led offering for the consulting division. Combined, Joe has 26 years of operational safety experience, the majority of which was with DuPont. Joe has been published in Occupational Health & Safety Magazine for his prominent work in safety relative to behavioral and neurosciences and is an event speaker at many leading industry conferences including National Safety Council (NSC) Congress and Expos, American Wind Energy Association (AWEA), and National Maritime Safety Association (NMSA). Joe is a graduate of Virginia Commonwealth University and has a B.S., in Safety and Risk Administration.Where you can find JoeConnect with Joe on LinkedIn======================Supervisor Skills: Secrets of Success is a production of AEU LEAD, a division of The American Equity Underwriters, Inc. With 60 years of combined industry experience, our supervisor training program gives mid-level managers in the maritime industry the skills needed to influence employees, customers, and peers. This increases employee engagement, reduces turnover and rework, and ultimately results in higher profits for their companies. Find AEU: amequity.com | Linkedin | Facebook

We are excited to share with you the latest content from The ASHHRA Podcast! In this episode, co-hosts Bo and Luke engaged in a stimulating conversation with the remarkable Olesea Azevedo, Chief Administrative Officer & Chief People Officer at AdventHealth.In this feature-packed episode, Bo and Luke delved into the impact of promotions within a company versus seeking new opportunities elsewhere. Together with Olesea, they explored the fulfillment derived from being recognized and promoted within an organization, in contrast to seeking career growth externally.This insightful conversation also included plans for a potential series with AdventHealth, delving into different areas outside HR within the healthcare industry. Additionally, the episode exuded excitement and optimism for the future of HR and the healthcare industry, with a focus on aligning actions with organizational vision and maintaining motivation during challenging times, exemplified by the significant challenges and successes faced during the pandemic.Olesea shared valuable insights on implementing strategic changes based on feedback, emphasizing the importance of shared accountability and collaboration for successful execution. The conversation also highlighted instances where collaboration with clinical teams led to notable improvements, impacting both turnover rates and financial performance.Moreover, Bo, Luke, and Olesea spoke about maintaining a culture of empowerment, gathering input from all levels of the organization, and adapting strategies to meet the organization's needs. They also discussed the unique cooperative model utilized at AdventHealth, where feedback is sought and applied from employees at all levels for making strategic decisions.Finally, the episode covered the profound impact of AdventHealth's service standards, developed through design thinking and team collaboration, and their role in guiding decisions to keep employees safe and supported during the pandemic.Thank you for being part of The ASHHRA Podcast community, and we look forward to connecting with you soon for more enriching content! Support the Show.

In the wake of significant changes witnessed in recent years, a remarkable shift in the workforce has unfolded. With the retirement of Baby Boomers and a rise in Gen Z workers, businesses must really consider what employees value. Join Denise as she dives into the current trends in the workforce, shedding light on their effects on both employees and employers.  Denise explores the positive and negative aspects of workforce trends, such as the rise of remote and hybrid work models. She emphasizes how these new approaches can enhance overall well-being while also acknowledging their potential impact on mental health. From the importance of cultivating soft skills to the value of gathering employee feedback and championing diversity initiatives, Denise provides insights on creating a more enjoyable workplace and navigating through transformative changes. Catch valuable tips for preparing for the changing workforce in this episode of Denise's Opinions!  About Your Host DCA Virtual Business Support President, Denise Cagan, has been working with small businesses for over 20 years. She has served on the boards of professional organizations such as Business Leaders of Charlotte (BLOC) and the National Association of Women Business Owners Charlotte (NAWBO). Denise is also a graduate of the Goldman Sachs 10,000 Small Business Program, which is a program for small businesses that links learning to action for growth-oriented entrepreneurs. Recognized as a facilitator, problem solver, and builder, Denise enjoys speaking to business groups about social media for small businesses and motivating remote and work-from-home (WFH) teams. She holds a Bachelor of Science in Quality Systems Management from James Madison University. With extensive experience in outsourcing solutions that provide administrative, creative, marketing, and website support, she is able to help other small businesses grow and thrive. Connect with Denise DCA Virtual Business Support website. View and listen to Podcasts with Denise Cagan. LinkedIn

In this episode, we examine what it looks and feels like when a workplace has counterfeited psychological safety, or to put it another way, has made some of the easy steps to merely create the illusion of psychological safety. Our prescription for this episode: understand the red flags for counterfeit psychological safety, and take the time to learn, measure, and effectively engrain psychological safety into your workplace is you really want to reap the benefits of it.You can reach out to us to talk more about psychological safety at info@roman3.ca or through our LinkedIn page at https://www.linkedin.com/company/roman3About Our Hosts!James is an experienced business coach with a specialization in HR management and talent attraction and retention. Coby is a skilled educator and has an extensive background in building workforce and organizational capacity. For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.

How do organizations benefits from building a culture of real-time feedback and regular performance conversations? Does the annual employee performance review process still work in 2024? In this latest episode, Jason Walker, Thrive HR Consulting's Fractional CHRO and Founder, joins for a conversation about the latest trends in employee feedback and how the access real-time information is changing the employee experience. Listen as Jason explains how embracing a culture of constant feedback and actionable data can unlock talent development and a more effective, engaged workforce in 2024. And don't miss as Jason shares the thing that surprised him most from the HR community in 2023, and offers some workforce predictions for the new year.

(00:12) Interview With Remote COO Alan Christensen COO Alan Christensen shares his journey and Duist's success without institutional investment, pioneering remote work and dividing responsibilities with CEO. (11:48) Future of Remote Work and Communication Remote work's significance in shaping the future, utilizing asynchronous communication, transparency, and documentation for effective management. (22:28) Recruitment, Career Growth, and Feedback Processes Hiring, company culture, flat hierarchy, career development, and professional growth are emphasized by the speaker. (31:04) Challenges With Trademarks and Feedback Remote company Todoist's values, challenges, hands-on management, stable squads, feedback framework, and trademark infringement case.  

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improve their profits.His Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.SHOW SUMMARYIn this episode of Selling From The Heart, Joey Coleman joins Larry Levine and Darrell Amy on the Selling From the Heart podcast to discuss the importance of building strong relationships with both customers and employees. He emphasizes the need to move from transactional to transformational relationships and shares insights from his research on the first 100 days of a customer's experience. Joey also highlights the connection between employee experience and customer experience, and offers practical strategies for improving both.KEY TAKEAWAYSBuilding personal and emotional connections with customers is essential for transforming transactional relationships into transformational ones.The first 100 days of a customer's experience are crucial for establishing a strong foundation and reducing fear, doubt, and uncertainty.Handoffs between salespeople and account managers can be improved by ensuring clear communication and maintaining emotional connection.Employee experience is just as important as customer experience, and everyone in the organization plays a role in creating a positive work environment.Salespeople have the opportunity to improve employee experience by elevating the status of their colleagues and recognizing their contributions.QUOTES"Selling from the heart is all about looking for the opportunities to not only identify, but develop and reinforce personal and emotional connection with the people we interact with." - Joey Coleman"When a human makes a purchase, their brain floods with dopamine. But almost as quickly as that dopamine floods their brain, it starts to recede, replaced by feelings of fear and doubt and uncertainty." - Joey Coleman"If the customer feels that the salesperson is still emotionally connected, is still involved, this can be something as simple as one of my favorite tools for handling this." - Joey Coleman"Happier employees equals happier customers. If your customers hate interacting with you, chances are your employees are going to hate coming to work." - Joey Coleman"We all play a role in employee experience. What's interesting is most of us have never thought about that." - Joey ColemanLearn more about Joey Coleman: LinkedIn: https://www.linkedin.com/in/joeycoleman1/Learn more about Darrell and Larry: Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.Please visit https://www.sellingfromtheheart.net/ book to pre order your copy of the rerelease of the Selling from the Heart book. SUBSCRIBE to our YOUTUBE CHANNEL! https://www.youtube.com/@UCi6OCvGpgQjg8YXg0Hst4NAPlease visit WHY INSTITUTE:https://whyinstitute.com/Please go to WORK BETTER NOW:https://www.workbetternow.com/Click for your Daily Dose of Inspiration:https://www.sellingfromtheheart.net/dailyCheck out the 2023 Authentic Selling Challenge:https://authenticsellingchallenge.com/Get your Insiders Group FREE PASS here:https://www.sellingfromtheheart.net/free-pass

Kevyn Rustici works as a Strategic Human Capital and Business Consultant, where he helps organizations align their “people strategy” with their business strategy to achieve the business's desired outcomes. He loves helping organizations to better understand how their people directly impact the bottom line to help increase their return on people investment. By leveraging data, science, and communication, Kevyn helps to arm leadership teams and HR with the insights they need to make more informed decisions to improve performance and profits within their unique culture.IN THIS EPISODE: How Kevyn led himself through his own pivot towards more meaningful workWhy using a personal and professional scorecard helps us self-evaluate and hold ourselves accountable for course correction and self-improvementHow to define success for yourself (even when that definition takes you outside of societal norms)What you need to do first before pursuing work-life balanceHow to be vulnerable, and why accountability matters for activating growthThe importance of living for oneself, rather than the opinions or validations of othersRecruitment challenges post-pandemic, and why starting with a clear intention is a game changerWhy leaders need to prioritize internal communication as much as they do customer feedback, and how to build trust with your workforceMoving away from traditional hierarchical structures and job titles towards skills-based rolesThe three pieces of feedback your employees need to hear from you as a leaderHow to balance the burden of expectation with your roles and responsibility as a leaderThe move towards positive storytellingCONNECT WITH KEVYN: Linkedin@hrevolution STORYHOUSE is a production of Storyhouse Fifteen, a strategic coaching and branding studio that helps small business owners and do-good organizations find the clarity, the story, and the strategy to reach more people and grow their impact. Find Lindsay at storyhousefifteen.com or connect with her on LinkedIn.