SuperOffice-podden

NøkkelordCRM, salgsstrategi, brukeradopsjon, forretningsvekst, kundeforhold, AI i CRM, Polyfloor, salgsprosesser, datadrevet beslutningstaking, byggebransjenSammendragI denne podkast-episoden intervjuer Hans Christian Grønsleth CEO Rune Bjørnstad fra Polyflor Nordic. Samtalen dreier seg om viktigheten av CRM-systemer i forretningsstrategi, salgsprosesser og brukeradopsjon. De utforsker hvordan datadrevet beslutningstaking kan forbedre salgsarbeidet, og hvilken rolle kunstig intelligens spiller i CRM-systemer. Episoden tar også for seg utfordringer i byggebransjen og betydningen av proaktive salgsstrategier.Viktige poengCRM er ikke bare et system, men en strategi.Datadrevet beslutningstaking er avgjørende for suksess.Brukeradopsjon av CRM-systemer er kritisk for effektivitet.Salgsprosesser kan være lange og krever tålmodighet og strategi.Å bygge sterke kundeforhold er nøkkelen til salgssuksess.Proaktive salgsstrategier kan gi bedre markedsposisjon.Effektiv planlegging og oppfølging er avgjørende i salgsarbeid.Integrering av AI kan forbedre CRM-funksjonalitet og brukeropplevelse.Opplæring og kontinuerlig utvikling av salgsteam er nødvendig.Forståelse av markedsdynamikk er viktig for forretningsvekst.This episode is in Norwegian. Most of our episodes are in English. But we do celebrate 35 years in Business with some guests and talks in Norwegian.If you have suggestions for topics or guest, just reach out to me at hc@superoffice.com

ShownotesIn this episode of the SuperOffice podcast, host Hans Christian Grønsleth welcomes Anton Weihard, founder and CEO of Goava. They discuss the evolution of Goava, its integration with Super Office, and how it enhances sales processes through data-driven insights. Anton shares success stories from customers who have improved their win rates and efficiency using Go Ava's tools. The conversation also touches on the importance of customer engagement, data compliance, and the impact of AI on sales strategies. Anton provides valuable advice for sales professionals on leveraging data to target the right customers effectively.Key takeaways Goava was founded to help salespeople find relevant leads. The platform enhances the human touch in sales. Customers have reported up to a 50% increase in win rates. Guava integrates seamlessly with SuperOffice for enriched data. Proactive engagement is key to successful sales strategies. Data collection is focused on publicly available information. AI tools have accelerated the development of sales solutions. Understanding customer needs is crucial for upselling. Sales professionals should prioritize data-driven decision making. Partnerships enhance the functionality and reach of sales tools.Chapters00:00 Introduction to Goava and Anton Weihard02:49 The vision behind Goava05:33 Enhancing B2B sales with data07:55 Integration with SuperOffice10:38 Customer success stories and impact13:24 The role of data in sales engagement15:57 Data collection and GDPR compliance18:42 Future of Guava and AI integration21:21 Partnership with SuperOffice23:49 Advice for sales professionals26:43 Conclusion and next stepsKeywordsGoava, sales tools, data-driven sales, SuperOffice, customer engagement, AI in sales, CRM integration, GDPR compliance, sales success stories, sales strategies.

Keywords business growth, company culture, customer-centricity, hiring strategies, technology solutions, Nordic business, leadership, training, customer satisfaction, software solutions, customer growth, software sales, customer satisfaction, Nordic culture, business strategy, acquisitions, NPS, customer loyalty, SaaS, employee engagement Summary In this episode of the Super Office podcast, host Hans Christian Grønsleth interviews Johan Kallblad, CEO of Excitec, who shares insights on building a successful IT company, fostering a customer-centric culture, and the importance of hiring for curiosity and a growth mindset. Kallblad discusses strategies for customer growth and satisfaction, emphasizing the need for technology to serve business needs rather than the other way around. In this conversation, Johan Kallblad discusses various strategies for business growth, emphasizing the importance of customer satisfaction and loyalty. He highlights the benefits of growing with existing customers, the challenges of acquiring new clients, and the role of acquisitions in expanding the customer base. The discussion also touches on measuring customer satisfaction, cultural differences in the Nordic countries, and the significance of delivering value to customers. Kallblad concludes by stressing that the ultimate goal is to ensure that customers derive real business value from the software they use. Takeaways Building a company culture that cares about the customer is essential for growth. Hiring for curiosity and a growth mindset leads to better customer service. Technology should serve the business needs, not the other way around. Training employees on both technology and customer interaction is crucial. A single point of contact for support simplifies the customer experience. Automating business processes can lead to low-risk growth. Understanding the customer's business is key to providing effective solutions. A dynamic mindset and curiosity are vital traits in employees. The company's vision should evolve while maintaining core values. Customer satisfaction drives referrals and repeat business. Growing with customers leads to mutual benefits. Customer happiness is crucial for long-term profitability. Acquisitions can enhance customer offerings and support. Measuring customer satisfaction is essential for retention. Cultural differences impact employee engagement and loyalty. Delivering on promises is key to customer satisfaction. Quality of software is paramount for user experience. Understanding customer needs drives product development. Nordic cultures exhibit unique work ethics and expectations. Customer-centric strategies are vital for sustainable growth. Chapters 00:00 Introduction to Johan Kallblad and Excitec 05:10 Building a Company Culture for Growth 10:02 The Importance of Customer-Centricity 12:49 Hiring for Curiosity and Growth Mindset 19:49 Strategies for Customer Growth and Satisfaction 25:56 Growing with Customers: A Win-Win Strategy 28:41 Navigating Competition and Acquisitions 30:06 Measuring Customer Satisfaction: Beyond NPS 34:30 Cultural Insights: The Nordic Work Ethic 46:03 Customer-Centric Growth: The Key to Success

Keywords Casper Ruud, tennis, mental toughness, pre-season training, competitive mindset, team support, young athletes, professional sports, goal setting, sports psychology Summary In this episode of the Super Office Podcast, host Hans Christian Grønsleth interviews world number 6 tennis player Casper Ruud. They discuss Ruud's reflections on his 2024 season, his pre-season training, mental toughness, the importance of a supportive team, and advice for young athletes aspiring to reach the top in tennis. Ruud shares insights on setting high goals, the significance of every point in a match, and the balance between fun and discipline in sports.

In this episode, Hans Christian Grønsleth and Øyvind Sørvald, the analyst in Casper Ruuds team, explore the parallels between tennis and business, focusing on themes of improvement, resilience, and the importance of teamwork. They discuss how athletes and sales professionals alike must continuously adapt and strive for marginal gains to succeed in competitive environments. The conversation emphasizes the significance of mental resilience, goal setting, and the role of coaching in both sports and business. Ultimately, the episode highlights the necessity of enjoying the process of improvement and maintaining a long-term vision for success.

In business as in sports, there are ups and downs. How do you approach this? As a sales rep or a leader, you will face the same problem. How do you fight the situation? Are there any tips to get from world class tennis? Join me in this conversation with Team Casper Ruud's top analyst. --- Send in a voice message: https://podcasters.spotify.com/pod/show/thesuperofficepodcast/message

Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. In this episode he talks to CCD, or MD of SuperOffice Norway, Camilla Heidenreich Bommen. Thanks for listening and thanks for sharing. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place in sports. Host is Hans Christian Grønsleth, Head of Global Partner Business at SuperOffice. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Welcome to episode 40 of The SuperOffice Podcast, where we delve into the heart of business technology and innovation. I'm your host, Hans Chr. Grønsleth, and today, we're exploring a crucial aspect of maintaining your business's health and agility. In this episode, we're focusing on what we affectionately term a 'Health Check' of your CRM system. It's an essential tune-up for the engine that drives your customer relationships and business processes. We have a special guest, Øivind Urdal, our esteemed Services Director at SuperOffice, to shed light on this vital topic. Øivind will unpack what a CRM Health Check involves and why it's akin to visiting a business doctor. In the ever-evolving business landscape, where competition shifts, new employees come aboard, and objectives transform, it's crucial to ensure your CRM system remains in peak condition. So, join us as Øivind shares practical tips and insights on keeping your CRM system aligned with your changing business environment. Whether you're looking to optimize your current setup or just curious about the health of your CRM, this episode promises to be an eye-opener. Stay tuned as we dive into this insightful conversation, and let's discover together how a Health Check can rejuvenate and propel your CRM system to new heights! --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode of the SuperOffice podcast, we discuss generative AI and how this will transform the work you do in SuperOffice. We discuss our 1st generation AI and now our 2nd generation AI. There are four pillars of the Superoffice strategy. The first one is to move SuperOffice AI into the sidebar. You can now chat with Hugo Chat AI, and we talk about the smart prompts we provide for different contexts. Thanks for sharing this podcast, and if you like, please leave a review. Thanks for listening. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode, I talk with one of our product managers, Filip Norman and one of our product owners, Ester Kater Jonsson, from the RnD department in SuperOffice. They listen to customer feedback and suggestions from prospects and employees and look at trends in the market when they define new solutions and improvements that make our customers more productive and content. Coming up soon is a new and improved activity-dialogue in SuperOffice. Plan your meetings with better tools, invite the right people to your discussions among peers and externals and plan your time better. Ready for some nerding? Thanks for listening. And if you are interested in signing up for our pilot programs, here is where you find them. I am your host, Hans Christian Gronsleth. You can reach me on Linkedin. Thanks for sharing this podcast with your colleagues or friends. This will help us grow the SuperOffice fan base. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Video messaging is a tactic and tool to use to close more deals. In this episode, we discuss with CEO and co-founder Øystein Hansen of Mailvideo how to get your message across. Video messaging works in sales and for customer success or customer service teams to educate prospects, customers and users. You can find more info in the SuperOffice Appstore. Home - Apps for SuperOffice CRM Online Thanks for listening to the SuperOffice podcast. If you have ideas for guests or topics, please send them to hc@superoffice.com. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode, we discuss how you can build a business case that matters to the C-suite. My guest Charlotte Blicher started in sales and has climbed the ladder in marketing. She is now CMO at Digizuite. We talk about real problems and knowing how to solve them. We discuss buying committees and how you can prepare and develop the business case toward a favourable decision. You also need ambassadors or influencers in all parts of the ORG and need to think how to implement as part of the case. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

AI or ChatGPT is the buzzword in business today. Salvador Baille is an expert in innovation and technology leadership. In his conversation with our host of the SuperOffice podcast, Hans Chr. Grønsleth, many topics are covered. What is ChatGPT, and how does it work? The AI race for companies. Many saas companies are now exploring how to offer AI in their current solutions. What are some common use cases relevant to your company? Is SuperOffice exploring AI as well for their offering to customers? Will ChatGPT kill jobs or create new ones? And how did Salvador use Human AI to capture his first job? If you have tips for topics or guests or have questions, please send an e-mail to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

This episode concludes the miniseries on How to build a revenue pipeline on Linkedin by Steven Macdonald and myself. We recommend you listen to parts one and two of the miniseries to get the whole story. The five-step process is designed for you and your team to get started on engaging potential customers with your content and activity on social media. Now is a good time to team up and get going at work. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode, Steven Macdonal shares more practical tips on building a revenue pipeline in LinkedIn. Steven has a long experience doing that and shares practical tips as our discussion progresses. He has developed 5 step process that everyone can follow. Doing this right, you can spend one hour a week getting this done. Your host in the SuperOffice-podcast is Hans Chr. Grønsleth from SuperOffice. If you have tips for topics or guests or have a question, send an email to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Welcome to the SuperOffice podcast! I'm your host, Hans Christian Grønsleth, and today we have a very special guest joining us. Steven Macdonald is an expert in digital marketing, and he's here to share his incredible knowledge and experience with us. Are you looking to establish yourself as an expert in your field on LinkedIn? Or perhaps you're interested in improving your company's social media presence to win more deals? If so, you're in the right place! Steven will share his five-step framework for building revenue on LinkedIn, and I'm excited to hear all about it. Make sure to grab a pen and paper, or listen closely, because there will be many practical tips you'll want to remember. I'm very interested in learning more about establishing myself as an expert, and I'm sure many of you are as well. So without further ado, let's dive in! If you have suggestions for topics or guests, send an e-mail to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Thanks for listening to the SuperOffice podcast. In this episode, our host Hans Chr. Grønsleth will talk to our Chief evangelist Erik Eide about three topics. An exciting new version of Request management is ready for pilot customers. And we have news on getting a complete overview of requests or tickets to your sales and projects. If you are using the mobile client for SuperOffice, aka Mobile CRM, you can now create documents on the fly from your phone. Edit contracts created by members of your team. And we top it off with what you can do with sustainable scripting in your cloud-based and mobile-based CRM solution. Interested in signing up for our pilot programs?  https://community.superoffice.com/en/product-releases/pilot-programs/ If you tell a friend and share this podcast, thank you. If you have a tip for some topics or guests, just email hc[att]superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode of the SuperOffice podcast, our host Hans Chr. Grønsleth talks to Michael Ærø from Implement Consulting Group. Michael has a long experience in sales development and is a true champion when teaching and explaining what needs to be done to succeed in sales. Virtual prospecting is essential for Sales teams. Something does not change, but we must adapt to the new times. Selling is challenging, and you need to step up your game in tough times. We start with pain as a driver for change. Pain is personal, job-specific and quantifiable. How can you and your teammates create pain sheets that fit job titles in your favourite industry? Which prospecting vehicles can you use, and how can you create and improve them? Have you heard about the SNAP model? Simple, invaluable, aligned and prioritized are keywords here. And lots more.  Happy listening. And thanks for sharing the SuperOffice podcast with a friend or a colleague. If you have tips on topics and quests, bring them to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Account-based marketing is a focused approach to B2B marketing in which the marketing and sales teams work together to target best-fit accounts and turn them into customers. In this episode, our host Hans Chr. Grønsleth talks with SuperOffice CMO Fredrik Selander about what ABM is and how you can get started with using this tactic to grow your business. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Solving problems for customers is vital for all companies. In this episode, HC has a conversation with two experienced support agents. We discuss topics like: What kind of services do we provide What is the best way, or quickest way to contact support Top three common problems and how to solve them. We also cover how important it is to be caring or empathetic, have a smile in your voice, how to make a stressed customer calm down and why it is important to subscribe to our statuspage.superoffice.com for real-time updates. In the end, you can also get some advice if you are running your own support or customer service department. The key takeaways here are to organize your system setup in advance, show passion and be humble in your interaction and last but not least, keep in touch with your customers if it takes time to solve their issues. Happy listening. Hit subscribe, and you will be notified when we launch another episode. Thanks for telling others about the SUperOffice-podcast. If you have tips for topics or guests, just send an e-mail to hc@superoffice.com. --- Send in a voice message: https://anchor.fm/superofficepodden/message

In this episode, I talk with our own Sandra Ugland. She's the go-to person when customers want to get started with Marketing. We discuss what it is, and how to get started and Sandra shares some tips and best practices. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Casper Ruud is ranked number 3 in the world of tennis. His dedication, and his team is making him improve a little bit every day. Can sales people and sales coaches learn something from Casper? Listen in and get rolling. --- Send in a voice message: https://anchor.fm/superofficepodden/message

A nice discussion for CMOs, CEOs and CROs. What? Simply how to succeed with new marketing dashboards and our new sales targets. --- Send in a voice message: https://anchor.fm/superofficepodden/message

More on document management, Sharepoint integration, create your own archives, configure screens, join pilot programs and improve customer relations with CallerID and more. --- Send in a voice message: https://anchor.fm/superofficepodden/message

This is part two of my conversation with our Product director Erik Eide on the most important news in the SuperOffice CRM suite in 2021. If you have not yet listened to the previous episode, I recommend you catch up. In the top five features, in our very subjective nomination, we discuss the what, why and how on the following topics. #5 SuperOffice for Outlook #4 New designer for creating marketing campaigns #3 Request management in Mobile CRM #2 Configurable company and contact cards #1 Chart and Dashboard designer Enjoy the episode. Thanks for sharing it with a friend and we are happy to get your review. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Welcome to Season 5 of the SuperOffice podcast. What a year we have had in the SuperOffice RnD department. Great new innovations ready for our customers. Yes, we heard you. And we now deliver cool new features that can take your customer experience to a new level. Our host Hans Christian Grønsleth have invited our lead product evangelist and product director Erik Eide for a wrap-up of 10 great features. Well, in this episode we cover 5 actually. I promised links in the show notes. So headlines are here. The story on what, why and how to benefit from them, you can hear in the episode. We sure hope you like it. Thanks for listening and sharing the word with a friend or colleague. Feature highlights #10 SuperOffice AI Services (Artificial Intelligence) #9 Bounce management (improve your marketing reach and effect) #8 SuperOffice Databridge (no code import engine and real-time connector to other cloud solutions you need) #7 Video meetings (a one-click experience to invite your customers and prospects to digital meetings) #6 Sharepoint documents (connect your SharePoint document into SuperOffice and collaborate with others) Until next time. Take care. Next episode: Watch out for the top 5 new features. They are awesome too. --- Send in a voice message: https://anchor.fm/superofficepodden/message

What is the SuperOffice Customer Engagement Platform? HC tries to uncover the needs for this and Florian shares why they chose SuperOffice. What makes Hammerglass win over competiton selling to world automotive brands. --- Send in a voice message: https://anchor.fm/superofficepodden/message

95% of all new SuperOffice customers choose our saas solution, CRM in the cloud. More than 1000 customers have already migrated to the cloud. Now SuperOffice can walk-the-talk. I invited into my studio three key players in our migration team to share their experience with our customers.  Master of internal systems and integrations Øivind Solberg, project lead Erik Lebiko and our own CTO Vidar Utne join me in a conversation about our planning, prioritisations, testing and finally migrating to the cloud. If you have more question, send an email to hc@superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

What is the S in NPS? Do not focus on the score, but make sure you put in place a system. That's what creates a culture of listening to customer feedback, trying to understand the issues, act on it by closing-the-loop by your front-line employees. In this episode of the SuperOffice podcast, the roles are turned a bit around. Our host, Hans Chr. Gronsleth is the program manager for SuperOffice' own Net Promoter System. In our studio, he shares some of his experiences with our German Marketing manager Maik Smolen. If you are thinking about putting customer feedback into action to improve customer loyalty, you will find some good hints here. Maik is actually preparing for their "Digital Voche" in November. His passion lies in marketing and how Promoters can be part of any company's growth strategy. Building a culture of empathy as we move along. Enjoy the episode. Thanks for sharing. If you have comments or ideas for topics or guests, just send an email to hc@superoffice.com. Check out these resources on NPS: Net Promoter Score: 5-Step Process to Grow NPS by 22 points! --- Send in a voice message: https://anchor.fm/superofficepodden/message

Our product director Erik Eide talks about some new central SuperOffice features with host Hans Chr. Grønsleth. Listen to what RnD has been working on tor the past months. Brand new ways of searching for data, the new gold. We discuss selections or lists that can improve the way you grow your business. What is a static selection? Or have you heard about dynamic selections? Erik will tell you about how you now can autofit your columns in selections or other archives in SuperOffice. And we share some practical use cases I hope you will enjoy. Toward the end, we also share some hot news about autofit and save column set up on your favourite selections. We are actually paging the ground for Marketing Automation as well. You can read more about the new version on our community. Here is the link to the news article. If you like the episode and want more, please subscribe to it in your favourite podcast app. We appreciate it if you rate us on Apple podcaster and leave a comment if you wish. If you have suggestions for topics or guests, please send me an email at hc@superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

Our host Hans Chr. Grønsleth finally got CEO of SuperOffice, Gisle Jentoft into the SuperOffice-podcast studio. Listen in on three topics covered on Covid-19 effects, the new solution called Generation 9 and delivering customer business value and short on Axcel, the new Private Equity owners of the company. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Med i studio har vår vert Hans Chr. Grønsleth med seg radarparet Øyvind Urdal (konsulentsjef) og Jan Andersen (product wizard) i SuperOffice Norge AS. Vi snakker om den helt nye SuperOffice som rulles ut til kunder i Europa i disse dager. Ikke bar nye farger og fonter, men en helt ny opplevelse. Både for øyet og hjertet. Hva er deres beste trix og smarte nyheter. Og så letter vi litt på sløret om hva som kommer. Dette blir gøy fremover. Litt om vår nye branding får du også, og ikke minst snakker vi litt om kunderelasjoner. Relationships matter som vi sier i SuperOffice. Lenker til nyheter finner du her: https://bit.ly/2CgfL2x --- Send in a voice message: https://anchor.fm/superofficepodden/message

Knekker du endringskoden kan du lære og mestre det du vil står det i undertittelen til boka Endringskoden av Jon Ivar Johansen. HC har lest boken sammen med kollegaer i SuperOffice Norge og i denne episoden oppsummerer vi hovedtrekkene i boka for at du kan lære litt om hva som driver frem et growth mindset. Alle kan bli gode, men du må ut i komfortsonen. Psykologisk trygghet er sentralt, og du endrer deg best gjennom gode kollegaer i teamet ditt. Vaner bygges og endres over tid, og det magiske taller er 66. Vi diskuterer Gullstandarden og hvordan du kan lage handlingsregler og sjekklister for å lykkes bedre i salg og kundeservice. Her finner du boka på Hegnar media Her kan du kontakte Jon Ivar på Linkedin. --- Send in a voice message: https://anchor.fm/superofficepodden/message

I denne episoden av SuperOffice-podden, forteller Øivind Urdal, konsulentsjef i SuperOffice Norge litt om hvordan Korona-krisen skaper grobunn for innovasjon. Vi snakker om om hvordan det er å jobbe fra hjemmekontor, hvordan vi samhandler med kollegaer og hvordan vi holder kontakt med nye digitale plattformer. Og så toucher vi innom hvordan vi skaper nye tjenester som kundene etterspør. Vi diskutere også nye verktøy som Miro som erstatning for brown-paper eller gråpapir og gule lapper, post-it notes. --- Send in a voice message: https://anchor.fm/superofficepodden/message

It has been a special week. All over the globe. While some industries and businesses have to close their door, others have to move to the home office. Disruption on one side. Steep learning curves and creativity on the other side. Our host Hans Chr. Grønsleth talks with our chief solution evangelist Erik Eide in SuperOffice RnD about how it affects SuperOffice and our customers. We also discuss solutions to support our customers in the digital world. Customer center, chat, web forms, all come in handy when your reception is closed and your customers need help. And at the end of the talk, Erik reveals some secrets about AI, business automation and the new generation of SuperOffice G9. Here are the links on how to get started with chat and forms and customer center. How to get started with chat Integrated web forms Take your customer service to the next level --- Send in a voice message: https://anchor.fm/superofficepodden/message

«If you can’t measure it, you can’t manage it» said Peter Drucker. In this conversation HC and Einar talks about KPIs and metrics, trends in sales analytics, the drop in marketing consents after GDPR, the rise of new KPIs for recurring revenue in business and more. Einar also shares som advice to get you started. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Pierre shared his journey to becoming the first app developer on the SuperOffice app store. Hear his thought on how to develop great apps, his 7 tips to succeed and get to know how they go from idea to MVP (minimum viable product) to popular apps. He also shares a secret. Listen to the conversation between Pierre and our host Hans Christian Grønsleth, aka HC. Show notes and resources: How to create SuperOffice apps. SuperOffice app store. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Social selling works. You just need to get started. Inform, inspire and educate. Get your profile up to date, work on your network, be relevant, dare to invite CEOs and put some magic sprinkle on your daily duties. Host Hans Chr. Gronsleth leads the way with Jan Willem. Shownotes and links: 38 Social Selling Statistics: How to Master the Art of Social Selling If you want to connect with Jan Willem, tell him about the SuperOffice podcast in your personal message. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Hans Chr. Grønsleth invited Michael in for a chat about key findings in the report. Spicing it up with Michael’s experience to make it actionable for you. To succeed, companies must deliver value at every customer touchpoint to grow. Download the report here. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Everyone talks about going digital. Setting up more automation in CRM and Service can help you free some time on routine tasks and get more value and quality into your business. Evangelist Jan Andersen from SuperOffice Norway brings insight into how you can automate your handling of incoming requests, seminar invitations, future followups of sales, setting up sales guides. Settings, configurations, triggers and SuperOffice macros. Shownotes: Learn (video) how to create macros to handle repeating requests here. Learn (video) how to use the sales guide here. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Alle trenger dyktige IT-hoder. SuperOffice utvider med flere dyktige utviklere, testere, tekniske forfattere og produkteiere. Både på junior og seniornivå. Hvordan tiltrekker bedrifter talent? Hva er viktig for jobbsøkere og hvordan sikrer man god pre- og onboarding av nye folk? Hva er employer branding? Vi gir deg noen av svarene fra vår egen erfaring. Les mer på vårt Community om rekruttering. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Forbedring er en «never ending journey». For å lykkes med salg må du bidra med noe ekstra. Du må engasjere og være positiv. Forstå kundens business, kunne snakke business og synliggjøre verdi. Og så komme med ny innsikt og wow. Grønsleth har invitert Michael Ærø inn i studio. Hør hvordan kunden har utviklet seg. Litt trøbbel med lyden i overgangene. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Hva er fordelene med å flytte SuperOffice til skyen? Ledergruppen i SuperOffice med Camilla Bommen, Jan Andersen og Øivind Urdal tar deg gjennom hva du må huske på. Digital transformasjon, alltid oppdatert, en gyllen mulighet til å optimalisere rutiner til kundereisen mm. Gjør det best ut av prosesser, teknologi og mennesker. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Hør hva CX betyr og hvordan vi jobber struktuert mot alle våre kunder. Vi snakker om muffin-møter og Orphans. Er dette stammespråk eller gir det innsikt i hvordan din bedrift kan ta bedre vare på og utvikle dine kunder? Takk for at du lytter og del episoden gjerne videre. Tips kan du sende til hc@superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

Bli med i en samtale om hva som skal til for å lykkes med CRM. Tjenestedirektør Øivind Urdal har gjort alt. Support, supportsjef, løsningsarkitekt og nå ansvarlig for alle konsulenter i SuperOffice Norge. Han gir råe tips her. Dagens SuperTips er å laste ned SuperOffice appen for Google eller Apple. Hold deg oppdatert. --- Send in a voice message: https://anchor.fm/superofficepodden/message

En samtale med Stein Ove Sektnan om hvordan vi har endret oss for å levere raskere og bedre support til våre kunder. Vi diskuterer hvordan kunder kan få hjelp gjennom selv-hjelp. Hva er beste og raskeste veien til support. Stein Ove leder SuperOffice sitt kundesenter i Vilnius. Hør historien om hvorfor vi valgte akkurat det stedet. Hør også Stein Oves tips til deg som skal implementere Service gjennom SuperOffice. På slutten får du også to tips, et er å abonnere på statusmeldinger får vår online-løsning på https://status.superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

Dagens gjest er produktdirektør og evangelist Erik Eide i SuperOffice. I samtale med Hans Chr. Grønsleth dekkes områder som produkt-strategi, viktigheten av fakta og ikke bare følelser når nye funksjoner designes og lanseres. Hvordan har lanserinshastigheten økt ved overgang til skyen. Erik deler også noen tips om å lykkes med implementering og du får høre om nyheten «tags» for å kategorisere henvendelser i Service-modulen. Nyttige lenker i dagens episode er https://bit.ly/2HVCUXh --- Send in a voice message: https://anchor.fm/superofficepodden/message