Podcasts about customer growth

The Brutal Truth About Scaling Customer Success, w/ Natasha Evans   Today we're joined by Natasha Evans, VP of Customer Growth at Hook. Natasha shares the raw reality of going from chaos to clarity while building the customer success function inside a hypergrowth rocketship. We dive deep into the strategic thinking and tough decisions that shaped her journey—from running toward the fire in Saleslofts' early days to scaling operations and rebuilding customer teams at Hook. Natasha unpacks what it really takes to align customer growth with revenue in today's high-velocity SaaS environment. If you're navigating messy growth, operational debt, or building CS from scratch, this conversation is packed with hard-earned insights.

Ben Thompson is the Co-Founder and CEO of Employment Hero — one of Australia's most successful tech companies, valued at over A$2 billion and used by more than 300,000 businesses worldwide. Before that, he bootstrapped multiple companies, blending legal expertise with product thinking to build tools for employers.In this candid long-form public interview, Ben shares the lessons, missteps, and mindset behind one of the most enduring and quietly influential founder journeys in Australian tech.***Sponsor offers just for you:-> Find out more about Vanta's special offer exclusively for you at https://vanta.com/high and get a special offer of $1,000 off to access your very own compliance superpower for your business today.-> Get 3 months free of Notion Plus with unlimited AI — exclusive to High Flyers Podcast listeners. That's over $3K in value to help you move faster, automate notes, summarise research, and streamline ops. Claim it at https://ntn.so/highflyers and click "Apply Now" ***If you're keen to discuss sponsorship and partnering with us, email us at contact@curiositycentre.com today!  Hosted by Vidit Agarwal, Founder of Curiosity Center and The High Flyers Podcast.It's now time to explore your curiosity.    ***CLICK HERE to read show notes from this conversation. Please enjoy!***Follow us on Instagram, LinkedIn or TwitterGet in touch with our Founder and Host, Vidit Agarwal directly hereContact us via our website to discuss sponsorship opportunities, recommend future guests or share feedback, we love hearing how to improve! Thank you for rating / reviewing this podcast on Apple Podcasts and Spotify, it helps others find us and convince guests to come on the show! ***The High Flyers Podcast is a "meticulously researched audio biography" that uncovers the untold stories of remarkable people and companies—redefining what it means to be a high flyer. Launched in 2020, it has ranked in the global top ten for past two years, with listeners in 27 countries and over 200 episodes released. A flagship product of the Curiosity Center, it has been featured in Forbes, Daily Telegraph, and at SXSW, offering raw, relatable insights from childhood to career, helping listeners become 1% better every day.200+ guests have joined Vidit Agarwal on the show from 15+ countries, including The CEO's of multi-billion dollar companies like Bunnings, Australia Post, Woolworths; Board Members at Macquarie Bank, ANZ, Reserve Bank; Former Prime Minister of Australia; Globally renowned tech leaders from Google, Microsoft, Xero; Successful Venture Capital and Family Office Investors; CIO's at the world's biggest superannuation funds; Leading Entertainers; Olympic Gold Medal Winning Athletes and interesting minds you wouldn't have heard of that are changing the world. Our parent company, Curiosity Center is your on-demand intelligence hub for knowledge, connections and growth to achieve your potential, everyday. Join 200,000+ Investors, Founders, Functional Leaders, CEOs and Emerging Leaders. Learn with the world's best and be 1% better everyday at https://curiositycentre.com***

In this weeks' Scale Your Sales Podcast episode, my guest is Hayal Koc.   Hayal is a Regional Vice President at Salesforce, the world's leading digital labor and CRM platform. She recently relocated to London, where she led a team of top sales professionals partnering with companies across all industries in the UK and Ireland. Prior to Salesforce, I co-founded and led sales and business development at a HR-tech startup based in Istanbul, Turkey and I began my career in investment banking and consulting, working at top global firms JP Morgan, EY and PwC.   In today's episode of Scale Your Sales podcast, Hayal explores the mindset needed to navigate constant change, focusing on curiosity, resilience, and detachment from fixed outcomes. She shares lessons from her multicultural background, her journey in building trust and confidence as a leader, and offers practical strategies for coaching teams by empowering individuals. This conversation provides valuable insights for those stepping into new roles, leading diverse teams, or aiming to make a meaningful organizational impact.   Welcome to Scale Your Sales Podcast, Hayal Koc.     Timestamps: 00:00 Embracing Change, Curiosity, and Resilience in Sales Leadership 04:16 Career Growth Through Curiosity 07:28 Proactive Career Planning 12:35 Approach New Roles with Fresh Perspective 15:12 Preparing for Success through Understanding 20:47 First Female Leader Experience 23:56 Personalized Team Management Conversations 27:46 Embrace Curiosity and Technology 29:55 Integrity and Impact Focus     https://www.linkedin.com/in/hayalkoc/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more!   Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

This week we're flipping the script and looking at outbound through a post-sale lens. Evan Nelson, VP of Customer Experience at Cognism, sits down with Natasha Evans, VP of Customer Growth at Hook, to explore how Customer Success can become a true driver of revenue. They dive into how principles from traditional outbound sales are deeply relevant in customer success, why CS teams should think like sellers, and how growth is increasingly coming from existing customers.

In this weeks' Scale Your Sales Podcast episode, my guest is Jacques Sciammas.   Large company CFO (Charles Schwab, McGraw-Hill) who chaired the Capital Committee responsible for the decisions on strategic and large investments. He shares his real-life experience to help sales teams better understand the Executive Buyer's perspective, to help them win deals with the C-suite and develop strong relationships.   In today's episode of Scale Your Sales podcast, Jacques shares insights into the evolving dynamics of the C-suite and how sales teams can build meaningful relationships with top executives. He explores the growing importance of empathy, communication, and strategic alignment in high-level sales conversations, offering valuable guidance for sales professionals and leaders aiming to elevate their boardroom impact.   Welcome to Scale Your Sales Podcast, Jacques Sciammas.     Timestamps: 00:00 CFO Leads Capital Investment Committee 05:16 Evolving C-Suite Dynamics and Decisions 08:34 Expanded C-Suite Roles 11:35 Evolving KPIs: Beyond Profitability 15:01 Empathy Key to Sales Success 18:45 Corporate-Political Balance and Responsibility 23:26 Efficient Meetings and Value Focus 26:23 C-Suite Misalignment in Sales Meetings 27:42 Sales Success: Beyond Basic Preparation   https://www.linkedin.com/in/jacques-sciammas/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more!   Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this weeks' Scale Your Sales Podcast episode, my guest is Jan Young.   Jan Young is the founder of JanYoungCX consultancy & coaching, StepUpXchange CS executive courses with private community & CxXchange community for CS professionals. She is an award-winning CS leader of 2 successfully exited startups. She brings her cross-disciplinary approach to SaaS B2B tech and Customer Led Growth. Jan is on a mission to transform CS Leaders into Business Leaders and align GTM teams.   In today's episode of Scale Your Sales podcast, Jan shares expertise in transforming customer success leadership and aligning go-to-market strategies for business growth. This discussion covers the critical role of CS leaders in market alignment, the impact of data integration and AI on revenue operations, and the importance of breaking down organizational silos. Jan provides insights on driving profitability in customer interactions and creating a seamless customer journey.   Welcome to Scale Your Sales Podcast, Jan Young.     Timestamps: 00:00 Aligning GTM for Customer Experience 05:16 Balancing Customer Value and Profitability 09:34 Fostering Success Through Collaboration 13:42 Shifting to Profitable, Efficient Growth 15:03 Rethinking Customer Engagement Strategies 18:42 Optimizing Customer Success Milestones 22:47 Earning Trust in Sales Delivery 26:51 Sales vs. Customer Success Gender Dynamics 28:52 CS Careers Foster Customer Relationships 31:27 Embracing AI for Business Efficiency 35:07 Adapting to Industry Transformation 38:00 Community and Courage     https://www.linkedin.com/in/jan-young-cx/ https://x.com/janyoungcx     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com   LinkedIn: https://www.linkedin.com/janice-b-gordon/   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog: https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this weeks' Scale Your Sales Podcast episode, my guest is Ejieme Eromosele.   I'm a customer-led growth expert passionate about driving retention, expansion, and customer advocacy. I'm also the Founder of Success in Black, where I champion DEIB in Customer Success. With experience at Accenture, PwC, and The New York Times, I've built on delivering exceptional customer outcomes and business value.   In today's episode of Scale Your Sales podcast, Ejieme explores customer-led growth as a key driver of sustainable revenue expansion, emphasizing the alignment of sales, marketing, and customer success for exponential impact. She introduces the concept of assumptive advocacy and the role of data in driving transformative customer insights. Committed to diversity, equity, and inclusion, Ejieme shares her journey in founding Success in Black, a community supporting Black professionals in customer success.   Welcome to Scale Your Sales Podcast, Ejieme Eromosele.     Timestamps: 00:00 Elevating Sales with Customer Led Growth and Community Insights 06:22 Leading EMEA Growth 09:57 Align Leadership for Customer Growth 11:42 Aligning Customer Goals with AI Tools 15:11 Seeding Future Customer Advocacy 20:37 Leveraging Data for Customer Solutions 21:35 Becoming a Trusted Customer Advisor 24:43 Compelling Vision and Customer Focus 30:19 Human-First Approach in Business   https://www.linkedin.com/in/ejieme/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Palantir (PLTR) just shattered earnings expectations, and the stock is exploding pre-market—up 23%! Wall Street was not ready for these numbers: ● Revenue: $827M vs. $780M expected ● EPS: $0.14 vs. $0.11 expected ● Customer Growth: +43% ● Full-Year Outlook: Raised to $3.75B vs. $3.5B expected And then there's Alex Karp, dropping bombshells about AI, China, and why Palantir's success might be too good for the competition. But here's the real question—what happens next? Will this be a gap and go or a gap and crap? In this video, we break down: ● Why Palantir's run-up into earnings was the real trade. ● How expected move calculations tricked traders. ● The #1 mistake options traders made (and why selling premium can be a disaster). ● Why SoFi (SOFI) hit a wall despite strong earnings. This isn't just about one earnings report—it's about how to trade them the right way. Let me know in the comments how you're playing PLTR!

Keywords business growth, company culture, customer-centricity, hiring strategies, technology solutions, Nordic business, leadership, training, customer satisfaction, software solutions, customer growth, software sales, customer satisfaction, Nordic culture, business strategy, acquisitions, NPS, customer loyalty, SaaS, employee engagement Summary In this episode of the Super Office podcast, host Hans Christian Grønsleth interviews Johan Kallblad, CEO of Excitec, who shares insights on building a successful IT company, fostering a customer-centric culture, and the importance of hiring for curiosity and a growth mindset. Kallblad discusses strategies for customer growth and satisfaction, emphasizing the need for technology to serve business needs rather than the other way around. In this conversation, Johan Kallblad discusses various strategies for business growth, emphasizing the importance of customer satisfaction and loyalty. He highlights the benefits of growing with existing customers, the challenges of acquiring new clients, and the role of acquisitions in expanding the customer base. The discussion also touches on measuring customer satisfaction, cultural differences in the Nordic countries, and the significance of delivering value to customers. Kallblad concludes by stressing that the ultimate goal is to ensure that customers derive real business value from the software they use. Takeaways Building a company culture that cares about the customer is essential for growth. Hiring for curiosity and a growth mindset leads to better customer service. Technology should serve the business needs, not the other way around. Training employees on both technology and customer interaction is crucial. A single point of contact for support simplifies the customer experience. Automating business processes can lead to low-risk growth. Understanding the customer's business is key to providing effective solutions. A dynamic mindset and curiosity are vital traits in employees. The company's vision should evolve while maintaining core values. Customer satisfaction drives referrals and repeat business. Growing with customers leads to mutual benefits. Customer happiness is crucial for long-term profitability. Acquisitions can enhance customer offerings and support. Measuring customer satisfaction is essential for retention. Cultural differences impact employee engagement and loyalty. Delivering on promises is key to customer satisfaction. Quality of software is paramount for user experience. Understanding customer needs drives product development. Nordic cultures exhibit unique work ethics and expectations. Customer-centric strategies are vital for sustainable growth. Chapters 00:00 Introduction to Johan Kallblad and Excitec 05:10 Building a Company Culture for Growth 10:02 The Importance of Customer-Centricity 12:49 Hiring for Curiosity and Growth Mindset 19:49 Strategies for Customer Growth and Satisfaction 25:56 Growing with Customers: A Win-Win Strategy 28:41 Navigating Competition and Acquisitions 30:06 Measuring Customer Satisfaction: Beyond NPS 34:30 Cultural Insights: The Nordic Work Ethic 46:03 Customer-Centric Growth: The Key to Success

In this weeks' Scale Your Sales Podcast episode, my guest is Alina Vandenberghe.   Alina is the co-founder and co-CEO of Demand Gen Conversion Platform Chili Piper. Her company is used by GTM teams at Monday.com, Rippling, Home Depot, and more. In 2022 her company reached a Billion-dollar valuation. She also runs a foundation focused on non-Violence, co-chairs a woman organized focused on electing Harris as the next president and is a mom of two boys.   In today's episode of Scale Your Sales podcast, Alina shares her expertise on the evolving sales landscape, highlighting data-driven decision-making, cultural diversity, and the impact of remote work on achieving work-life balance. She discusses the challenges sales leaders face in balancing quotas with genuine customer relationships and reflects on her inspiring journey from Ukraine to becoming an industry leader. Alina's story showcases resilience, a drive for financial stability, and a vision for inclusivity. Welcome to Scale Your Sales Podcast, Alina Vandenberghe.     Timestamps: 00:00 Revolutionizing Sales Culture and Embracing AI Challenges 05:11 Resilience and failures are underappreciated in success. 07:20 Hiring focus: drive to change, not victim mentality. 12:58 Remote work pros/cons; desires transparency, social impact. 15:03 Employees diverse, motivated by financial stability, impact. 18:51 Eastern Europeans valued for strong work ethic. 23:39 AI complicates sales, demands trust-building partnerships. 28:12 Train sales team to meet ICP needs effectively. 31:00 CEO feels lonely, disappointed, seeks local wisdom. 35:29 Nonviolent Communication transformed introversion to extroversion. 37:55 Inspired by diversity, self-expression, and environment.     https://www.linkedin.com/in/alinav/ https://x.com/alinutzav   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this weeks' Scale Your Sales Podcast episode, my guest is Stephanie Neale.   Stephanie Neale is CEO at Blind Zebra, helping B2B sales teams simplify selling through their Sales Operating System, BZSOS™. She lives in Indianapolis with her husband, who's also her business partner, their five kids (combined), and a Doodle they sometimes claim.   In today's episode of Scale Your Sales podcast, Stephanie shares her journey from accidental salesperson to accomplished sales leader, guided by authenticity and principles like intention, abundance, and detachment from outcomes. We explore the importance of a structured sales process, the evolving role of women in sales, and the impact of diversity in teams. Honoring her mentor Laurie Grass, Stephanie emphasizes leaving a lasting positive impact on customer experience.   Welcome to Scale Your Sales Podcast, Stephanie Neale.     Timestamps: 00:00 Authentic sales focus on customer needs. 06:25 Podcast focuses on diverse, global perspectives and experiences. 08:26 Increasing female representation in B2B buying industry. 12:22 Sales hesitance due to perceived professional aggressiveness. 14:35 Identify obstacles; discuss red flags collaboratively. 18:44 Clear, named sales process ensures efficient scaling. 23:49 Mentor inspired career growth and lasting impact. 24:55 Laurie's legacy influences women in sales globally.   https://www.linkedin.com/in/stephaniesummersthompson/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Whether you are a permanent resident or a foreign worker who just moved to Canada, you might be unfamiliar with Canada's banking and credit system. The challenges of starting a new life and build your credit history in Canada might seem difficult to newcomers, so we have invited Gayle Ramsey, Head, SVP, Everyday Banking, Segments & Customer Growth, Personal Banking from BMO, who will join us to talk about BMO NewStart® Program, which offers banking products and services to make new beginnings simpler in Canada. Find out more about BMO's banking offers for newcomers and connect with BMO on Facebook, X, Instagram and LinkedIn.

There is widespread agreement that newcomers are needed to help fill jobs in Canada.  But how best to do that? Daniel Bernhard, CEO of the Institute for Canadian Citizenship, is here with some creative examples of companies overcoming hurdles. Then, helping newcomers build credit after they arrive in Canada. Gayle Ramsay, Head, SVP, Everyday Banking, Segment & Customer Growth, Personal Banking at BMO, tells us about the BMO NewStart® Program. And, we'll speak with Yewande Oduwole, creator and host of The Wealthy Immigrant podcast.  Plus, saving money on groceries. Dee Debarros from the “Coupon Couple” shares her budgeting tips. To find out more about the guests check out: The Institute for Canadian Citizenship: Facebook | Instagram | X | YouTube Daniel Bernhard: LinkedIn BMO Financial Group: Banking offers for Newcomers | Facebook | X , Instagram and LinkedIn Dee Debarros: Coupon Couple Facebook Group | Instagram | TikTok | Facebook Yewande Oduwole: The Wealthy Immigrant Podcast | LinkedIn | Instagram Bruce Sellery is a personal finance expert and best-selling author. As the founder of Moolala and the CEO of Credit Canada, Bruce is on a mission to help you get a better handle on your money so you can live the life you want. High energy & low B.S., this is Moolala: Money Made Simple. Find Bruce Sellery at Moolala.ca | Twitter | Facebook | LinkedIn

In this weeks' Scale Your Sales Podcast episode, my guest is Dr. Stephen Timme & Sheevaun Thatcher. Dr. Stephen Timme, Founder and President, FinListics Solutions. Former Finance Professor at Emory University. Author of the Amazon Best Seller, “Insight-Led Selling and co-author of the eBook, Seven Steps to Building a Customer-First Revenue Organization.” Sheevaun is a GTM Strategic Transformation Advisor who works with Revenue and Marketing Leaders. In today's episode of Scale Your Sales podcast, Sheevaun Thatcher and Dr. Stephen Timme discuss key elements for building a customer-first revenue organization. They highlight understanding customer motivations, the non-linear nature of sales, and aligning solutions with customer goals. Learn about effective C-suite communication, enablement programs, and the seven steps to prioritize customers in the buyer journey, emphasizing the impact of customer-centricity on organizational success. Welcome to Scale Your Sales Podcast, Dr. Stephen Timme & Sheevaun Thatcher.   Timestamps: 00:00 Aligning Customer Goals with Organizational Strategy 05:32 Tailor message, align goals, enablement guru Sheevaun. 09:45 Listen, be curious, partner with customer. 11:53 Discussing customer satisfaction. 17:03 Manager must lead, not force, development efforts. 19:27 CRO urges customer-first perspective for organizational success. 22:01 Insight-led selling book addresses sales alignment challenges. 25:54 Clients want better forecasting for lower error. 30:07 Align seller process with customer buying needs. 32:31 Customer service critical for company growth and success.   https://www.linkedin.com/in/dr-stephen-timme-phd-finance-8177578/ https://www.linkedin.com/in/sheevaun/   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales. Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

This is a recording of a live webinar recorded on August 16, 2024, starting at around 1 PM Eastern Time USA.   Subscribe to our other podcast: Multiply Your Success: https://www.multiplyyoursuccesspodcast.com/ Subscribe to our other podcast: Franchise Your Business: https://open.spotify.com/show/7Ff8rTBR1Oykv4dIOOBdhnThis week on our How to Franchise Your Business webinar series, we're joined by Garret Lang, Founder and President of PlateRate.PlateRate is an award winning food tech company that rates menu items and incentivizes customers to try the top-rated menu items at the restaurant, creating 69% more orders and customers. Garret shares ways on how to drastically increase customer growth and loyalty from a business that doesn't charge.Visit our guest's website: https://platerate.com/ABOUT BIG SKY FRANCHISE TEAM:This episode is powered by Big Sky Franchise Team. If you are ready to talk about franchising your business you can schedule your free, no-obligation, franchise consultation online at: https://bigskyfranchiseteam.com/ or by calling Big Sky Franchise Team at: 855-824-4759.

Is your business struggling with aligning its advanced products with an evolving customer base? In this episode of Sequence Over Strategy, Michelle Warner explores how a mismatch between your product sophistication and customer needs can lead to frustration and ineffective marketing. Learn how to address the common issue of feeling bored or frustrated with your clients by realigning your product, customer, and marketing strategies. Let's discover how to navigate these shifts smoothly to keep your business model in harmony and set yourself up for continued success!Check out the full episode at  TheMichelleWarner.com/sos

Klaviyo Chairman/CEO/Co-Founder Andrew Bialecki discusses the company's international customer growth. He speaks with Ed Ludlow on Bloomberg Television. See omnystudio.com/listener for privacy information.

Welcome to our ultimate review series where we delve into 40 captivating podcast episodes, each shedding light on the dynamic and ever-evolving world of sales. Whether you're a seasoned sales professional or just starting out, this comprehensive exploration is designed to offer you valuable insights, proven strategies, and inspiring stories straight from industry experts. In this series, we'll uncover: 1) Cutting-edge sales techniques that can help you close more deals. 2) Proven strategies to build and maintain lasting customer relationships. 3) Tips on leveraging the latest technology and tools to enhance your sales process. 4) Inspiring success stories and lessons learned from top sales professionals. 5) Insights into the future of sales and how you can stay ahead of the curve. Each episode review is packed with actionable takeaways that you can implement immediately to boost your sales performance. Join us on this journey to master the art of selling and transform your career with the wisdom shared by leading voices in the industry. Hit the subscribe button and turn on notifications so you don't miss any of our insightful reviews. Let's embark on this sales mastery adventure together!   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales. Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this compelling episode of the Ecom Ops Podcast, we dive into the fascinating world of data analytics with Mia Umanos, the CEO of Clickvoyant and a seasoned expert boasting 15 years of experience. Mia, now a pivotal part of Clickvoyant, shares her journey and the revolutionary impact of AI-driven analytics on eCommerce.

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer retention at scale. They explore a range of models from renewals to segmentation, customer success qualified leads (CSQLs), and automating success plans and QBRs.00:00 Introduction and Welcome 01:03 Introductions of Daphne Costa Lopez 02:12 Daphne's Background and Career Journey 03:59 Building and Scaling Customer Success at HubSpot 28:08 CSQLs and Automation in Customer Success 38:55 Dynamic Segmentation Strategy 46:51 Quickfire Question RoundConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyFollow the Podcast:YouTube: https://www.youtube.com/@TheCustomerSuccessPro Spotify: https://open.spotify.com/show/2IVZCeBTFUFl2iysDe9uJu Apple Podcasts:⁠⁠⁠ https://podcasts.apple.com/gb/podcast/the-customer-success-pro-podcast/id1733540749Daphne Costa LopesLinkedinOver the last decade, Daphne has helped Start-ups, Scale-Ups and Fortune 500 businesses build and scale global Customer Success teams to service 200K+ customers and $2B+ ARR.Her journey in Customer Success started with a eureka moment she had in 2011: “When we deliver value to our customers, we won't just retain their business... We will capture more of their demand.”Backed by this belief, she spent the following 4 years helping build a 'CS-as-a-Service' business. We generated thousands of SuccessQLs for our customers and proved early on that Customer Success could be a revenue driver.By focusing on Customer-Led-Growth, She has helped the businesses she worked with achieve 130%+ NRR. Today, She head up Customer Success at HubSpot where her teams serve thousands of customers worldwide.Since that light-bulb moment, she has invested my energy into building and scaling Customer Success teams to be the second engine of growth for tech businesses and helping others do it too.Music by AudioCoffee: https://www.audiocoffee.net/

In this weeks' Scale Your Sales Podcast episode, my guest is Laura Hannan. Laura is one of my go-to LinkedIn people. She's a bit of a Sales Navigator geek, she trains salespeople on LinkedIn, and she is also a founder of a 'done for you' LinkedIn marketing agency, Pitch121. They manage personal profiles for time-poor execs and help salespeople get in front of their target accounts. In today's episode of Scale Your Sales podcast, Laura Hannan, founder of Pitch121, discuss about LinkedIn marketing and sales strategies. Laura shares insights on leveraging Sales Navigator, utilizing peer connections, and the importance of targeted brand awareness. She also covers microsites, AI tools, and the impact of personal perspective in posts, providing valuable tips for successful sales outreach and lead generation on LinkedIn. Welcome to Scale Your Sales Podcast, Laura Hannan.   Timestamps: 00:00 LinkedIn homepage is rarely used, sales navigator preferred. 06:18 Challenges in brand recognition and LinkedIn connections. 07:32 Strategically leveraging connections to reach target accounts. 14:10 Tailoring messaging to match target's word choices. 16:53 LinkedIn profiles lacking web links, a missed opportunity. 20:13 Engage deeply with target accounts for success. 24:12 Prioritize engaging with senior execs on LinkedIn. 28:07 Sending concise slides replaced by informative video summaries. 29:12 Service pages tailored to user language, technologies. 33:33 Appreciation for networking, its modern relevance emphasized.   https://www.linkedin.com/in/laurajhannan/   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales. Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

On this episode of Chit Chat Stocks, Ryan gives a research report on Wise, the remittance and payment transfers upstart. We discuss: (04:41) Wise: The Fintech and Remittance Disruptor (06:37) The Low-Cost Provider for Transfers (12:18) Expanding Beyond Transfers: Debit Card and High-Yield Cash Account (16:22) The Wise Platform: Plugging into the Payments Network (37:01) Customer Growth and Revenue Growth (39:57) Gross Margins and Cost Structure (43:49) Management and Proxy (47:12) Share Structure (52:23) Valuation (57:51) Competition and Risks (01:03:36) Advantages of Wise's Business Model (01:07:36) Final Thoughts and Buying Decision ***************************************************** Subscribe to our YouTube channel: https://www.youtube.com/@ChitChatStocks  Follow us on Twitter/X: ⁠https://twitter.com/chitchatstocks  Follow us on Substack: ⁠https://chitchatstocks.substack.com/  ********************************************************************* Options are not suitable for all investors and carry significant risk.  Option investors can rapidly lose the value of their investment in a short period of time and incur permanent loss by expiration date.  Certain complex options strategies carry additional risk.  There are additional costs associated with option strategies that call for multiple purchases and sales of options, such as spreads, straddles, among others, as compared with a single option trade. Prior to buying or selling an option, investors must read and understand the “Characteristics and Risks of Standardized Options”, also known as the options disclosure document (ODD) which can be found at: www.theocc.com/company-information/documents-and-archives/options-disclosure-document Supporting documentation for any claims will be furnished upon request. If you are enrolled in our Options Order Flow Rebate Program, The exact rebate will depend on the specifics of each transaction and will be previewed for you prior to submitting each trade. This rebate will be deducted from your cost to place the trade and will be reflected on your trade confirmation. Order flow rebates are not available for non-options transactions. To learn more, see our Fee Schedule, Order Flow Rebate FAQ, and Order Flow Rebate Program Terms & Conditions. Options can be risky and are not suitable for all investors. See the Characteristics and Risks of Standardized Options to learn more. All investing involves the risk of loss, including loss of principal. Brokerage services for US-listed, registered securities, options and bonds in a self-directed account are offered by Open to the Public Investing, Inc., member FINRA & SIPC. See public.com/#disclosures-main for more information. ********************************************************************* FinChat.io is The Complete Stock Research Platform for fundamental investors. With its beautiful design and institutional-quality data, FinChat is incredibly powerful and easy to use. Use our LINK and get 15% off any premium plan: ⁠https://finchat.io/chitchat/?lmref=J3bklw  ********************************************************************* Check out https://www.firmreturns.com/ for value-focused equity research  Use our link and get a 20% discount on a premium plan: firmreturns.com/chitchat  ********************************************************************* Disclosure: Chit Chat Stocks hosts and guests are not financial advisors, and nothing they say on this show is formal advice or a recommendation.

Today, we are are joined by Todd Unger, the Chief Experience Officer at the American Medical Association. Todd dives deep into the evolving realm of customer experience, discussing his new book, "The Ten Second Customer Journey," and sharing pivotal insights on integrating marketing, product development, e-commerce, and customer service. This episode promises to shed light on how businesses can drive growth by removing friction and enhancing customer interactions, preparing you to revolutionize your approach to customer satisfaction in the digital age. Join us as we unravel the secrets to aligning organizational goals with customer needs, ensuring a seamless journey that converts interests into loyal customers.

In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta.Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global teams at some of the top tech companies like Oracle, Salesforce, Box, Microsoft, InsideSales and now Meta to name a few. We talk about how to reach an executive position and the important senior management skills needed for an executive-level position. Whether you're just starting out as a Customer Success Manager or you're an experienced manager, Ursula shares helpful information that will help you get ahead. Ursula gives tips on communicating with authority, articulating thoughts and ideas clearly and effectively, and how to be confident as a manager.She also advises how to dress like an executive and the right executive style to help you look and feel professional.In today's episode, you'll learn:How to lead as an executiveConfidence tips for managersSenior managerial skillsHow to be articulate and well-spokenHow to communicate with authorityHow should an executive dressInclusion and diversityStrong body language How to get into an executive positionSkills to thrive as an executiveIf you're on your own leadership journey, feel free to share your experiences in the comments below. Let's grow together!This episode is brought to you by Vitally.io.  Visit vitally.io/women today to schedule your demo and get your Airpods.Follow Ursula! __________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

This podcast features Josh Phegan and Alexander Phillips on the open for inspections flywheel, what makes it work, how it rapidly grows your database and your business, knowing the numbers you need, and how setting goals switches you on to do more.  

Send us a Text Message.Discover the world of gamification in this episode of the Social Media Takeaway! We'll explore how playful elements are changing business strategies, boosting employee engagement, and enhancing marketing efforts. Gamification isn't just for games anymore; it's improving engagement, learning, and productivity across different industries.In this episode of the Social Media Takeaway, I had the pleasure of interviewing An Coppens, a gamification expert with over 20 years of experience in creating behavioral change through games and play. An shares her journey from aspiring game designer to founder of Gamification Nation and Playearance.com. She discusses the power of gamification in change management, inclusivity in game design, and the psychology behind gamification.  An Coppens also highlights the importance of understanding the player's psychology for successful gamification and shares insights into designing games that are appealing and inclusive for diverse audiences. If you're interested in utilising gamification to enhance customer engagement, check out Playerence to subscribe to annual or monthly subscription and use my code Louise20 for 20% off! More about An: WebsiteFacebookLinkedInTwitterIf you enjoyed this episode, be sure to subscribe to my podcast because more like this is on the way!If you'd like to book a call to see how I can support you head over to my website here. www.sellonsocialmedia.academy/helloAnd please connect on social media and let me know what you thought of this episode!LinkedInInstagramFacebookFacebook GroupCheck out my 2024 Social Media Content Planner & Guide on Amazon (Amazon UK) (Amazon USA)

“Four Big Customer Growth Unlocks” with HomeServe USA's CMO, Andy Yost   There has never been a better time for marketers to lead growth initiatives--yet many are mired in overwhelming and misaligned priorities. That clouds their ability to design new futures and test growth hypotheses.   Hear how Andy Yost is testing and discovering new revenue streams without alienating teams at this 20-year-old brand. HomeServe USA offers nearly 5 million homeowners affordable emergency service plans and protection from expensive and unexpected repairs. We cover simple ways to make trust tangible, building hypotheses, setting clear priorities, picking metrics that matter, and more. You will also hear details on CLIC '24: Digital Innovation Day. This marks our 8th innovation cohort in NYC (May 1-2).   Thank you for being a loyal listener.   A hearty THANK YOU to our superstar production team: Alexander Connolly,  

In this week's Scale Your Sales Podcast episode, my guest is Sandra Long. Sandra Long is a leading independent LinkedIn consultant, instructor, and speaker. She is the author of the best-selling book, LinkedIn for Personal Branding: The Ultimate Guide. Considered as a pioneer for women in B2B sales, she enjoyed a long first career in field sales for office technology products. In this episode, Sandra shares invaluable insights on leveraging LinkedIn for sales, stressing the importance of optimising one's profile and cultivating a strategic network. She emphasises that a compelling LinkedIn profile is akin to a shop window and underscores the significance of being intentional and strategic in building a network that includes potential customers and influencers. She offers practical tips for engaging with prospects and customers online, including leveraging events to maximise visibility. We delve into the significance of personal branding and buyer-focused content, showcasing their impact on buyer confidence and sales strategies. Sandra's expertise and practical advice provide valuable tools for sales professionals seeking to expand their network and enhance their sales approach, making this episode a must-listen for actionable strategies and insightful perspectives from a renowned LinkedIn expert. Welcome to Scale Your Sales Podcast, Sandra Long. Timestamps: 00:00 – Amplifying Sales Success by Building Strategic Networks.  06:25 – Conference speakers should actively engage with their audience. 10:38 – Experienced and seasoned teams are resistant to change.  11:28 – Leaders have a fear factor about LinkedIn. 15:41 – Learning is life-long, critiques are vital.  19:32 – Engage online, provide value, and share unique insights. 23:01 – Mapping-out your network and utilising assets. https://bit.ly/Linkedbook  https://www.linkedin.com/in/longsandra/  https://www.instagram.com/sandraglong/  https://twitter.com/SandraGLong Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com    LinkedIn: https://www.linkedin.com/in/janice-b-gordon/       Twitter: https://twitter.com/JaniceBGordon    Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast      More on the blog: https://scaleyoursales.co.uk/blog    Instagram: https://www.instagram.com/janicebgordon       Facebook: https://www.facebook.com/ScaleYourSal...     

Do you shove off your social media strategy to already busy employees who half-ass it or just don't have the time? Because I certainly have. When you're slammed running a business, making Instagram posts can feel a little beneath you. And so the default move is to pawn it off to a junior who inevitably does very little with it. This is exactly why a fully formed strategy is so important. It gives you something tangible to hand off so that someone else on your team can find success with it. Jonathan Cor is the founder of Customer Growth - A contractor-focused social media agency. He advises and consults with 7-figure and 8-figure businesses dialing in their social media strategies to deliver actual business results you can measure. Today we answer a few questions: - With so many content creators and distractions, is social media still worth investing in? - What are the ingredients that go into a simple and easy-to-execute strategy? - What should your posts even be about? Who should be capturing and posting them? 00:00 - Intro 02:10 - Is Social Media still worth investing in? 07:26 - What's wrong with "just posting?" 11:27 - Social Media Audit & Competitive Analysis 14:52 - Why? 24:40 - Who? 31:22 - What? 38:50 - Where? 44:54 - When? 50:59 - How? To know more about Jon and Customer Growth visit: https://www.customergrowth.co Subscribe to Breakthrough Academy to never miss a video! � http://bit.ly/youtubebta Interested in working with us? Let's chat: https://trybta.com/welcome Join our Facebook Group: / contractorroundtable Connect with us on Social Media: Facebook: / thebreakthroughacademy Instagram: / btacademy LinkedIn: / 10175179 Email: info@btacademy.com Phone: 1-800-875-1704 #BTA #BreakthroughAcademy #BuildingSuccess Find More Episodes on PCA Overdrive: https://www.pcaoverdrive.org/contractor-evolution PCA Overdrive is free for members. Not a member? Download the app on the Apple Store or Google Play and enjoy a 7 day free trial! Become a member: https://www.pcapainted.org/membership-resources/

Jonathan Cor is the Founder of Customer Growth.   In this episode of Specified Growth Podcast, Jonathan talks about his experiences in the coatings and construction industry and how he got started in marketing. He also discusses his approach to B2B marketing in commercial construction, how to get engagement on social media, aligning your social media strategy with your business objectives, the importance of both personal branding and company branding, and more. Don't miss this episode of Specified Growth Podcast!   Please reach out if you have any feedback or questions. Enjoy!    Twitter: @TatsuyaNakagawa Instagram: @tats_talks LinkedIn: Tatsuya Nakagawa  YouTube: Tats Talks www.tatstalk.com www.castagra.com Learn more about your ad choices. Visit megaphone.fm/adchoices

To learn more about Breakthrough Academy, click here: https://trybta.com/PCEP150 Do you shove off your social media strategy to already busy employees who half-ass it or just don't have the time?  Because I certainly have. When you're slammed running a business, making Instagram posts can feel a little beneath you. And so the default move is to pawn it off to a junior who inevitably does very little with it. This is exactly why a fully formed strategy is so important. It gives you something tangible to hand off so that someone else on your team can find success with it. Jonathan Cor is the founder of Customer Growth - A contractor-focused social media agency. He advises and consults with 7-figure and 8-figure businesses dialing in their social media strategies to deliver actual business results you can measure. Today we answer a few questions: With so many content creators and distractions, is social media still worth investing in? What are the ingredients that go into a simple and easy-to-execute strategy? What should your posts even be about? Who should be capturing and posting them?   To know more about Jon and Customer Growth visit: https://www.customergrowth.co/  See omnystudio.com/listener for privacy information.

To learn more about Breakthrough Academy, click here: https://trybta.com/PCEP150 Do you shove off your social media strategy to already busy employees who half-ass it or just don't have the time?  Because I certainly have. When you're slammed running a business, making Instagram posts can feel a little beneath you. And so the default move is to pawn it off to a junior who inevitably does very little with it. This is exactly why a fully formed strategy is so important. It gives you something tangible to hand off so that someone else on your team can find success with it. Jonathan Cor is the founder of Customer Growth - A contractor-focused social media agency. He advises and consults with 7-figure and 8-figure businesses dialing in their social media strategies to deliver actual business results you can measure. Today we answer a few questions: With so many content creators and distractions, is social media still worth investing in? What are the ingredients that go into a simple and easy-to-execute strategy? What should your posts even be about? Who should be capturing and posting them?   To know more about Jon and Customer Growth visit: https://www.customergrowth.co/  See omnystudio.com/listener for privacy information.

In this week's Scale Your Sales Podcast episode, my guest is Barrett King. Barrett King is the Senior Director of Revenue at New Breed, HubSpot's top partner and he is the host of the Outcomes Podcast - a show about Partnerships in SaaS. In this episode, Barrett shares profound insights on servant leadership, cultivating a customer-centric sales culture, and the transformative power of partnerships in driving scalable growth. Discover key takeaways, including the importance of humility in leadership, the shift towards value-driven B2B SaaS sales, and actionable strategies for fostering long-term customer relationships. This episode is a valuable resource for sales leaders and professionals looking to elevate their go-to-market strategies and organizational culture. Welcome to Scale Your Sales Podcast, Barrett King. Timestamps: 04:48 – Foster culture, partnership, and customer-centered mindset.   09:46 – Humanity and humility are key for effective scaling.   15:44 – Best salespeople enter work with open mindset.   18:43 – Sales industry struggles with recruiting and leadership.   20:16 – Staff member learns management lesson during rush.   30:22 – Leveraging partnerships, sharing value, and kindness.   https://www.linkedin.com/in/barrettjking/   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.   Book Janice to speak virtually at your next event:  https://janicebgordon.com    LinkedIn: https://www.linkedin.com/in/janice-b-gordon/       Twitter: https://twitter.com/JaniceBGordon    Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast      More on the blog: https://scaleyoursales.co.uk/blog    Instagram: https://www.instagram.com/janicebgordon       Facebook: https://www.facebook.com/ScaleYourSal...

Embark on a journey through the dynamic world of franchising and entrepreneurship with John Hewitt, the CEO of Loyalty Brands. In this illuminating interview, Hewitt shares his wealth of experience, spanning over five decades, and unveils the strategic insights that propelled him to build billion-dollar ventures. From pioneering tax software in the early '80s to founding two of the largest tax preparation companies in the United States, Jackson Hewitt and Liberty Tax, Hewitt's entrepreneurial prowess has left an indelible mark on the business landscape. 00:35- About John Hewitt John is the Chief Executive Officer of Loyalty Brands.  Earlier, he founded two of the largest tax preparation companies in the United States, Jackson Hewitt and Liberty Tax Services.  He's a renowned American entrepreneur who has made a significant impact in the business world through his innovative ideas and strategic thinking. And he had been recognised in felicitation, several times. --- Support this podcast: https://podcasters.spotify.com/pod/show/tbcy/support

In this episode, we explore the evolving landscape of social media strategies and transformative tactics in the commercial contracting sector. We'll examine the strategic collaboration where marketing, sales, and business development should converge, making "collaboration" a vital force in content creation. Our guests, Matt Graves, founder of Construction Yeti, and Jonathan Cor, founder of Customer Growth, share unique insights and uncover out-of-the-box approaches for securing optimal coverage and selecting the most impactful social channels. Join the conversation as we dive into innovative strategies to up your game in the competitive commercial contracting world.

In today's episode we dive deep into the world of video commerce and one new tool called VIDEEO by CommentSold. We're going to get into the weeds on how you can leverage these new features to grow your brand online with Jason Stoker, VP of Customer Growth over at CommentSold. You're going to learn these three things and more.❇️ How to create a deeper emotional connection with your customers ❇️ How to increase the returning customer rate and increase profitability ❇️ And a new tool that bolts CommentSold's powerful video commerce on top of Shopify Learn more about CommentSold and all of their social commerce features hereIf you're an online store owner who wants to know the 5 keys to successfully growing and scaling your business, we created a free 15-minute training where you can get instant access. Get it hereSubscribe to our YouTube channel where we put out new videos 2x per week here

In this week's Scale Your Sales Podcast episode, my guest is Ali Cudby. Ali is the Founder and CEO of Alignmint Growth Strategies, where companies learn how to prevent customer churn before it starts. Ali's expertise has served Fortune 500 corporations and startups alike. She is also the author of the #1 best-selling book on customer retention, Keep Your Customers. In this episode, Ali shares her insights on the phrase "The customer is always right." and how it impacts businesses, as well as the strategies she uses to prevent customer churn. The discussion touches on the importance of customer satisfaction, upselling, and cross-selling as key metrics for customer success. Ali outlines effective strategies for optimizing salespeople and emphasizes the value of celebrating moments that matter most to customers. Plus, she shares a tried and tested strategy for scaling sales and concludes with a fascinating take on what she would bring to a desert island. Tune in to gain valuable insights on customer retention and growth strategies from this engaging conversation. Welcome to Scale Your Sales Podcast, Ali Cudby. Timestamps: 05:55 – Create clear assistant processes for excellent customer experience. 09:03 – Focus on retention to grow revenue effectively. 12:32 – Key factors: customer satisfaction, churn prevention, upsells. 15:56 – Identify unique moments for meaningful customer celebration. 17:55 – Developing cross-functional playbooks for customer experience success. 21:10 – Leverage existing strengths to enhance performance. https://www.linkedin.com/in/alicudby/ https://twitter.com/alicudby/  https://alignmintforgrowth.com/  Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales. Book Janice to speak virtually at your next event https://janicebgordon.com  LinkedIn: https://www.linkedin.com/in/janice-b-gordon/     Twitter: https://twitter.com/JaniceBGordon  Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast    More on the blog https://scaleyoursales.co.uk/blog  Instagram: https://www.instagram.com/janicebgordon     Facebook: https://www.facebook.com/ScaleYourSal...   

Unlock the secrets of data-driven customer growth with our expert panel featuring Nitzan Shaer, CEO and Co-Founder of WEVO, Kyle Augustus Kolich, VP & GM of Product at Zuora, Rachel Obstler, CPO at Heap, and Debbie Braney, SVP of Global Marketing at Glassbox. Explore how cultural change, continuous leadership reinforcement, and strategic decision-making shape the path to digital transformation success.Get the FREE Product Book and check out our curated list of Product Management resources here.

Hypergrowth comes from existing customers - and you have three growth levers to pull with customer success.We talked with Dan Steinman, Chief Evangelist at Gainsight about those levers.(00:00) - Introduction (07:00) - How do you grow through your customer base? (10:16) - Why don't we celebrate customer revenue? (13:04) - A leap of faith (16:47) - CS and PLG (20:20) - Don't raise prices, reduce discounts (24:43) - What's the role of the CSM? (29:58) - How to upsell (33:11) - CSMs and discovery (39:00) - CSMs and commissions (42:57) - The product and the price

In this week's episode of the Scale Your Sales podcast, my guest is Roheel Ahmad. Roheel is the Co-founder of Forsyth Barnes, one of the fastest growing, global, bootstrapped, talent partners. They headhunt middle to senior executives across eTail, Sports & Entertainment, and Fintech. Forsyth Barnes is committed to enhancing diversity within client organizations. In this episode, Roheel delves into his unwavering mindset of resilience and growth, even in challenging times like the COVID-19 pandemic. We discuss his company's decision to invest in a larger office space and maintain ambitious targets, along with the value of continuous training to prepare for future opportunities Our discussion centers on the pivotal need for optimizing the recruitment process and driving innovation in the industry. He emphasizes the urgency and efficiency required in hiring, shedding light on the risks of lengthy recruitment processes that can lead to losing top talent to more agile competitors. We also explore the integration of diversity within Forsyth Barnes' recruitment methodology, known as FB way, and how it positively impacts the industry. Welcome to Scale Your Sales Podcast, Roheel Ahmad. Timestamps:  01:26 – The FB way: Control, influence, and urgency explained. 07:39 – Frustration with sector drives desire for innovation. 11:38 – Early success in field sales, fearless in job applications, transitioned into recruitment. 17:43 – Confidence in ourselves amidst uncertainty and targets. 28:01 – Underestimating speed, financials, evaluating culture in recruitment. 30:27 – Longer recruitment process leads to lower-quality talent. https://linkedin.com/in/roheelahmad Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales. Book Janice to speak virtually at your next event https://janicebgordon.com  LinkedIn: https://www.linkedin.com/in/janice-b-...  Twitter: https://twitter.com/JaniceBGordon    Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast     More on the blog https://scaleyoursales.co.uk/blog  Instagram: https://www.instagram.com/janicebgordon    Facebook: https://www.facebook.com/ScaleYourSal...

In this episode of the Shopify Ecommerce Podcast, I chatted with Kiyan Foroughi, the Co-Founder & CEO of Needle.Needle is a platform that combines the power of AI with human expertise to provide personalized marketing advice and assistance to Shopify brands.It acts as a marketing advisor, analyzing data from various channels and platforms to identify focus areas and provide data-backed recommendations.Reach out to us! We welcome questions and comments about this episode. Connect with us here or through social — your feedback is always welcome.TwitterLinkedInFacebookCheck out the eCommerce Fastlane Insights Blog for more ecommerce, marketing, and growth strategies.TOPICS INCLUDE: Advertising, Affiliate Marketing, Amazon, Attribution, Automation, B2B, Brand, Customer Retention, Customer Support, Data + Analytics, Data Trust + Security, Dropshipping, Ecommerce SEO, Email Marketing, Entrepreneurship, Founder Stories, Influencer Marketing, Legal, Logistics, Shipping, Loyalty, Rewards, Retention Marketing, Marketing, Sales, Conversion, Money From Home, Operations, Payments, Finance, Tax, People, Personalization, Post Purchase Experience, Print On Demand, Product Development, Retail, Shopify POS, Reviews, Search, SMS Marketing, Social Commerce, Social Media, Live Shopping, Startup Ideas, Store Design, Mobile Apps, Sustainability, TikTok, Trends, Ultimate Guides, Web3, best Shopify apps, and more. Hosted on Acast. See acast.com/privacy for more information.

In this episode we spoke with Mitch Reno, Principal Director of Customer Experience at Rehmann Consulting.  Mitch discussed some core principles and strategies he helps his clients implement to drive better loyalty and retention.  During our chat, Mitch also shared examples of campaigns he's run with his clients to help turn their customers into loyal fans.

In Episode 35 of The CM Mentors Podcast, Matt Graves and Kyle Grandell chat with Jonathan Cor, President of Customer Growth. Topics Include:* The legit opportunity to build a Personal Brand RIGHT NOW* Why do it? Tangible benefits?* Meme Marketing* Using Opus Pro for turning long-form videos into short viral clips with AI* GC bashing posts? Good or bad?* Thoughts on using ChatGPT for marketing purposes* Using your perspective to stand out* Some tactical tipsWatch the interview on YouTube:About Jonathan:I grew up in construction. My dad was a commercial and residential painting contractor. Then I became an in-house marketer for a commercial construction company in Washington years later. And now I'm building a social media marketing agency helping commercial contractors build their brands online.To Connect with Jonathan: https://www.linkedin.com/in/jonathan-cor/https://www.customergrowth.co Get full access to Construction Yeti at constructionyeti.substack.com/subscribe

In this week's episode of Scale Your Sales podcast, we dive into a treasure trove of insights from the past 50 episodes! Join me as we review the highlights and glean valuable knowledge from some of the most brilliant minds in the sales industry.   In this episode, we revisit the discussions that helped us challenge norms, embrace diversity, and modernize sales strategies to keep pace with the ever-evolving sales landscape. Enjoy this look back at our experts and influencers as they share their vulnerabilities and experiences with their journey to modernize and scale their sales by putting customers first and delivering exceptional experiences that leave a lasting impact.   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.   Book Janice to speak virtually at your next event https://janicebgordon.com       LinkedIn: https://www.linkedin.com/in/janice-b-... Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog https://scaleyoursales.co.uk/blog    Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSal...

The biggest growth lever you have? It's your customers. In this episode we talk about CSMs, incentives and 4 common expansion strategies.(00:00) - Introduction (02:17) - The CSM rule of thumb (04:39) - It's decided then, this year we focus on our customers (08:31) - The role of the CSM (11:33) - 4+2 ways to drive expansions (12:06) - Usage (12:53) - Tiered (13:31) - Add-on (13:56) - Products (14:14) - The add-on you can do today (20:03) - The 2 bonus tricks (21:27) - Track decisionmakers (22:52) - Incentivizing CSMs

This episode features an interview with Ephraim “Phrai” Freed, Customer Growth Manager of Reality Labs at Meta. Phrai helps growing companies create impactful experiences through community, productivity, and performance while enriching the lives of employees. His digital strategist and communications expertise has been shaped at companies like Magic Leap and Riot Games.In this episode, Amanda sits down with Phrai to discuss AI's impact on internal communications, the value of cross-functional relationships, and why an equitable employee experience is critical.-------------------“You should be spending time in your stores, in the back room, watching people work, observing what they do, how they do it, seeing the problems they face, seeing how they get the information they get. You should understand in great detail how those people work. Step one is for communicators, IT people, executives to actually be there in the field, in the situations and context of these hands-on workers and observing them so that they can build empathy, build insights, and destroy any assumptions that they have about what those people's lives are actually like.” – Ephraim Freed-------------------Episode Timestamps:*(02:13): Why Ephraim thinks the employee experience is broken*(05:25): Ephraim's career journey *(06:50): Segment: Story Time*(13:07): Segment: Getting Tactical*(18:03): Creating an equitable employee experience for hands-on and on-screen workers*(32:02): Segment: Seat at the Table*(32:36): How cross-functional relationships improve employee experience *(37:09): Segment: Asking For a Friend*(37:23): The rollercoaster of AI-------------------Links:Connect with Ephraim on LinkedInConnect with Amanda on LinkedInwww.simpplr.com/podcast

Today, we're going to talk about live streaming. Now, this can be a great addition to your business to build credibility and connection with your audience. And you can even start right from your cell phone. Screw The Commute Podcast Show Notes Episode 756 How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Training Center - https://imtcva.org/ Higher Education Webinar – https://screwthecommute.com/webinars See Tom's Stuff – https://linktr.ee/antionandassociates 00:23 Tom's introduction to Live Streaming 01:32 Broadcasting video and audio in real time 02:55 Things you must have to make this a success 06:16 Here are the platforms you can use 08:10 Make your live stream more exciting Entrepreneurial Resources Mentioned in This Podcast Higher Education Webinar - https://screwthecommute.com/webinars Screw The Commute - https://screwthecommute.com/ Screw The Commute Podcast App - https://screwthecommute.com/app/ College Ripoff Quiz - https://imtcva.org/quiz Know a young person for our Youth Episode Series? Send an email to Tom! - orders@antion.com Have a Roku box? Find Tom's Public Speaking Channel there! - https://channelstore.roku.com/details/267358/the-public-speaking-channel How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Retreat and Joint Venture Program - https://greatinternetmarketingtraining.com/ KickStartCart - http://www.kickstartcart.com/ Copywriting901 - https://copywriting901.com/ Training - https://screwthecommute.com/training Disabilities Page - https://imtcva.org/disabilities/ Tom's Patreon Page - https://screwthecommute.com/patreon/ Tom on TikTok - https://tiktok.com/@digitalmultimillionaire/ Great Podcast Guest - https://screwthecommute.com/greatpodcastguest What livestreaming platform should you use? - https://www.videomaker.com/how-to/online/what-livestreaming-platform-should-you-use/ The best livestreaming equipment - https://www.videomaker.com/buyers-guide/the-best-livestreaming-equipment/ Everything you need to know about livestreaming - https://www.videomaker.com/how-to/online/everything-you-need-to-know-about-livestreaming Email Tom: Tom@ScrewTheCommute.com Internet Marketing Training Center - https://imtcva.org/ Related Episodes Social Media Success - https://screwthecommute.com/755/ More Entrepreneurial Resources for Home Based Business, Lifestyle Business, Passive Income, Professional Speaking and Online Business I discovered a great new headline / subject line / subheading generator that will actually analyze which headlines and subject lines are best for your market. I negotiated a deal with the developer of this revolutionary and inexpensive software. Oh, and it's good on Mac and PC. Go here: http://jvz1.com/c/41743/183906 The Wordpress Ecourse. Learn how to Make World Class Websites for $20 or less. https://screwthecommute.com/wordpressecourse/ Join our Private Facebook Group! One week trial for only a buck and then $37 a month, or save a ton with one payment of $297 for a year. Click the image to see all the details and sign up or go to https://www.greatinternetmarketing.com/screwthecommute/ After you sign up, check your email for instructions on getting in the group.

The Stock Day Podcast welcomed Flux Power Holdings, Inc. (NASDAQ: FLUX) (“the Company”), a company that could see revenues swell towards $70 million as more Fortune 500 customers integrate its lithium-ion energy storage solutions for electrification across a range of industrial commercial applications.

Daniel Shlossman is the SVP, DIgital + Growth @ sweetgreen. He leads marketing, product, and digital channels. In his three years at sweetgreen, Daniel has been focused on enabling customer growth through channel expansion and improvement, including the launch of sweetgreen's off-premise business, via Outpost and delivery. Daniel's incredible background includes roles at Uber (as Head of West Coast Operations & Marketing) and at NFL (as their Director of Product for Fantasy Football). Disruption in any market starts with passionate founders who see opportunities to scale in all domains and are not limited by a particular mode or channel of growth. Don't think that you need to build a mobile app because “everyone else is doing it”. A mobile app gives you the opportunity to use your resources to add value to your customers' lives and grab a huge chunk of the market in the process. Even with a great product-market fit, your team is the most crucial aspect of building a mobile app. A collaborative culture among people who love to work together allows for that facilitation across different departments and different channels and is crucial to make growth happen. You should identify opportunity areas and really go after them. Even if you don't know something - you will make mistakes and learn from them. It's important to have candid conversations to get better with each decision. Follow a detailed diagnosis process within your team to learn from your mistakes as well as projects that were fully or partially successful. Sometimes, the best ideas come from taking something your customers already love and making it even better. One great way to turn such commonplace ideas into massive growth opportunities is to combine a few popular features that customers are experiencing in your app or your competitors. Also, look at enhancing key features to add something new to the app. Successful pivots in tough times like the pandemic require nimbleness and agility in executing a response to the new situation. At sweetgreen, they found this opportunity via shifting operations to donations to frontline medical workers in need. They repurposed and adapted their existing processes to respond to this opportunity. Personalization allows you to get close to the customers. At sweetgreen, Daniel thinks about personalization from the perspective of the customer. This way, personalizing a service goes far beyond small changes that give customers some control over the product you create for them. It means letting them care about the product in a way that grants them ownership of the product resulting from the service, including full customization of chosen ingredients.