Podcasts about SuperOffice

Hvordan ser fremtidens CRM ut – og hvilken rolle vil kunstig intelligens spille for kundeserviceledere? I denne episoden av Kundeservicepodcasten får du spennende innsikt fra Thomas Rødseth, Chief Product and Technology Officer i SuperOffice.Vi snakker blant annet om SuperOffice sin visjon for fremtidens CRM, hvorfor en mer intuitiv brukeropplevelse er viktig, og hvordan AI-verktøy som SuperOffice Copilot kan effektivisere og forbedre kundeservicearbeidet.Du får også høre hvilke innovasjoner SuperOffice har på blokken for 2025 – og hva kundeserviceledere bør tenke nytt om dersom CRM skal bli mer enn bare et system, men en strategisk motor for lojalitet og vekst.Dette er en episode for deg som vil forstå hvordan teknologi, AI og brukeropplevelse smelter sammen i fremtidens kundeservice.Lytt og bli oppdatert!

ShownotesIn this episode of the SuperOffice podcast, host Hans Christian Grønsleth welcomes Anton Weihard, founder and CEO of Goava. They discuss the evolution of Goava, its integration with Super Office, and how it enhances sales processes through data-driven insights. Anton shares success stories from customers who have improved their win rates and efficiency using Go Ava's tools. The conversation also touches on the importance of customer engagement, data compliance, and the impact of AI on sales strategies. Anton provides valuable advice for sales professionals on leveraging data to target the right customers effectively.Key takeaways Goava was founded to help salespeople find relevant leads. The platform enhances the human touch in sales. Customers have reported up to a 50% increase in win rates. Guava integrates seamlessly with SuperOffice for enriched data. Proactive engagement is key to successful sales strategies. Data collection is focused on publicly available information. AI tools have accelerated the development of sales solutions. Understanding customer needs is crucial for upselling. Sales professionals should prioritize data-driven decision making. Partnerships enhance the functionality and reach of sales tools.Chapters00:00 Introduction to Goava and Anton Weihard02:49 The vision behind Goava05:33 Enhancing B2B sales with data07:55 Integration with SuperOffice10:38 Customer success stories and impact13:24 The role of data in sales engagement15:57 Data collection and GDPR compliance18:42 Future of Guava and AI integration21:21 Partnership with SuperOffice23:49 Advice for sales professionals26:43 Conclusion and next stepsKeywordsGoava, sales tools, data-driven sales, SuperOffice, customer engagement, AI in sales, CRM integration, GDPR compliance, sales success stories, sales strategies.

Keywords Casper Ruud, tennis, mental toughness, pre-season training, competitive mindset, team support, young athletes, professional sports, goal setting, sports psychology Summary In this episode of the Super Office Podcast, host Hans Christian Grønsleth interviews world number 6 tennis player Casper Ruud. They discuss Ruud's reflections on his 2024 season, his pre-season training, mental toughness, the importance of a supportive team, and advice for young athletes aspiring to reach the top in tennis. Ruud shares insights on setting high goals, the significance of every point in a match, and the balance between fun and discipline in sports.

Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. In this episode he talks to CCD, or MD of SuperOffice Norway, Camilla Heidenreich Bommen. Thanks for listening and thanks for sharing. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place in sports. Host is Hans Christian Grønsleth, Head of Global Partner Business at SuperOffice. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Welcome to episode 40 of The SuperOffice Podcast, where we delve into the heart of business technology and innovation. I'm your host, Hans Chr. Grønsleth, and today, we're exploring a crucial aspect of maintaining your business's health and agility. In this episode, we're focusing on what we affectionately term a 'Health Check' of your CRM system. It's an essential tune-up for the engine that drives your customer relationships and business processes. We have a special guest, Øivind Urdal, our esteemed Services Director at SuperOffice, to shed light on this vital topic. Øivind will unpack what a CRM Health Check involves and why it's akin to visiting a business doctor. In the ever-evolving business landscape, where competition shifts, new employees come aboard, and objectives transform, it's crucial to ensure your CRM system remains in peak condition. So, join us as Øivind shares practical tips and insights on keeping your CRM system aligned with your changing business environment. Whether you're looking to optimize your current setup or just curious about the health of your CRM, this episode promises to be an eye-opener. Stay tuned as we dive into this insightful conversation, and let's discover together how a Health Check can rejuvenate and propel your CRM system to new heights! --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode of the SuperOffice podcast, we discuss generative AI and how this will transform the work you do in SuperOffice. We discuss our 1st generation AI and now our 2nd generation AI. There are four pillars of the Superoffice strategy. The first one is to move SuperOffice AI into the sidebar. You can now chat with Hugo Chat AI, and we talk about the smart prompts we provide for different contexts. Thanks for sharing this podcast, and if you like, please leave a review. Thanks for listening. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode, I talk with one of our product managers, Filip Norman and one of our product owners, Ester Kater Jonsson, from the RnD department in SuperOffice. They listen to customer feedback and suggestions from prospects and employees and look at trends in the market when they define new solutions and improvements that make our customers more productive and content. Coming up soon is a new and improved activity-dialogue in SuperOffice. Plan your meetings with better tools, invite the right people to your discussions among peers and externals and plan your time better. Ready for some nerding? Thanks for listening. And if you are interested in signing up for our pilot programs, here is where you find them. I am your host, Hans Christian Gronsleth. You can reach me on Linkedin. Thanks for sharing this podcast with your colleagues or friends. This will help us grow the SuperOffice fan base. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Video messaging is a tactic and tool to use to close more deals. In this episode, we discuss with CEO and co-founder Øystein Hansen of Mailvideo how to get your message across. Video messaging works in sales and for customer success or customer service teams to educate prospects, customers and users. You can find more info in the SuperOffice Appstore. Home - Apps for SuperOffice CRM Online Thanks for listening to the SuperOffice podcast. If you have ideas for guests or topics, please send them to hc@superoffice.com. --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Charlotte Adelgaard är Chief Revenue Officer på SuperOffice, som i mer än 30 års tid hjälpt medelstora B2B-bolag med sina kundrelationer genom CRM-system. I dag erbjuder man en SaaS-lösning som är flexibel och skalbar. Charlotte har en bakgrund från flera av världens största mjukvarubolag, och i avsnittet dyker vi bland annat ner i skillnaderna mellan att arbeta i amerikanska storbolag med tusentals anställda till en svensk organisation med 200. Även arbetet med mångfald och jämställdhet ryms i diskussionen, samt hur AI-utvecklingen påverkar kundrelationerna. // Programledare: Christian von Essen // Inspelat i Kitchen Studio på Roslagsgatan i Stockholm. // Läs mer på hejaframtiden.se och prenumerera på nyhetsbrevet.

I veckans avsnitt träffar vi Fredrik som arbetar på ett av våra partnerbolag SuperOffice. Ett spännande möte där vi pratar om vad egentligen ett CRM-system är, hur de utvecklats för att stötta såväl försäljningen som marknad och eftermarknad. Vi får också tillfälle att prata om framtiden, AI och hur köpresan förändras med tekniken.

AI or ChatGPT is the buzzword in business today. Salvador Baille is an expert in innovation and technology leadership. In his conversation with our host of the SuperOffice podcast, Hans Chr. Grønsleth, many topics are covered. What is ChatGPT, and how does it work? The AI race for companies. Many saas companies are now exploring how to offer AI in their current solutions. What are some common use cases relevant to your company? Is SuperOffice exploring AI as well for their offering to customers? Will ChatGPT kill jobs or create new ones? And how did Salvador use Human AI to capture his first job? If you have tips for topics or guests or have questions, please send an e-mail to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode, Steven Macdonal shares more practical tips on building a revenue pipeline in LinkedIn. Steven has a long experience doing that and shares practical tips as our discussion progresses. He has developed 5 step process that everyone can follow. Doing this right, you can spend one hour a week getting this done. Your host in the SuperOffice-podcast is Hans Chr. Grønsleth from SuperOffice. If you have tips for topics or guests or have a question, send an email to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Welcome to the SuperOffice podcast! I'm your host, Hans Christian Grønsleth, and today we have a very special guest joining us. Steven Macdonald is an expert in digital marketing, and he's here to share his incredible knowledge and experience with us. Are you looking to establish yourself as an expert in your field on LinkedIn? Or perhaps you're interested in improving your company's social media presence to win more deals? If so, you're in the right place! Steven will share his five-step framework for building revenue on LinkedIn, and I'm excited to hear all about it. Make sure to grab a pen and paper, or listen closely, because there will be many practical tips you'll want to remember. I'm very interested in learning more about establishing myself as an expert, and I'm sure many of you are as well. So without further ado, let's dive in! If you have suggestions for topics or guests, send an e-mail to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Thanks for listening to the SuperOffice podcast. In this episode, our host Hans Chr. Grønsleth will talk to our Chief evangelist Erik Eide about three topics. An exciting new version of Request management is ready for pilot customers. And we have news on getting a complete overview of requests or tickets to your sales and projects. If you are using the mobile client for SuperOffice, aka Mobile CRM, you can now create documents on the fly from your phone. Edit contracts created by members of your team. And we top it off with what you can do with sustainable scripting in your cloud-based and mobile-based CRM solution. Interested in signing up for our pilot programs?  https://community.superoffice.com/en/product-releases/pilot-programs/ If you tell a friend and share this podcast, thank you. If you have a tip for some topics or guests, just email hc[att]superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

In this episode of the SuperOffice podcast, our host Hans Chr. Grønsleth talks to Michael Ærø from Implement Consulting Group. Michael has a long experience in sales development and is a true champion when teaching and explaining what needs to be done to succeed in sales. Virtual prospecting is essential for Sales teams. Something does not change, but we must adapt to the new times. Selling is challenging, and you need to step up your game in tough times. We start with pain as a driver for change. Pain is personal, job-specific and quantifiable. How can you and your teammates create pain sheets that fit job titles in your favourite industry? Which prospecting vehicles can you use, and how can you create and improve them? Have you heard about the SNAP model? Simple, invaluable, aligned and prioritized are keywords here. And lots more.  Happy listening. And thanks for sharing the SuperOffice podcast with a friend or a colleague. If you have tips on topics and quests, bring them to hc@superoffice.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/superofficepodden/message

Account-based marketing is a focused approach to B2B marketing in which the marketing and sales teams work together to target best-fit accounts and turn them into customers. In this episode, our host Hans Chr. Grønsleth talks with SuperOffice CMO Fredrik Selander about what ABM is and how you can get started with using this tactic to grow your business. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Taking company culture to the next level - by creating their own nation with a constitution, passports, and much more...A very inspiring episode with Gisle Jentoft, who was one of the first employees at SuperOffice and that's been there for over 30 years!We talk about how their positioning in an extremely competitive market (CRM), leadership, culture, KPIs, and much more.Gisle's LinkedIn:https://www.linkedin.com/in/gislejentoft/Josef's LinkedIn: https://www.linkedin.com/in/josef-fallesen-98440864/Do you want to close more deals and get more booked meetings? Then you should read more about Vaam (Video messaging for Sales).The music: Learning - Averro, AROM, Tore Phttps://open.spotify.com/track/5GOQtwi7xTnEoNqHrBOWem?si=4365c043e90e4444 Hosted on Acast. See acast.com/privacy for more information.

Solving problems for customers is vital for all companies. In this episode, HC has a conversation with two experienced support agents. We discuss topics like: What kind of services do we provide What is the best way, or quickest way to contact support Top three common problems and how to solve them. We also cover how important it is to be caring or empathetic, have a smile in your voice, how to make a stressed customer calm down and why it is important to subscribe to our statuspage.superoffice.com for real-time updates. In the end, you can also get some advice if you are running your own support or customer service department. The key takeaways here are to organize your system setup in advance, show passion and be humble in your interaction and last but not least, keep in touch with your customers if it takes time to solve their issues. Happy listening. Hit subscribe, and you will be notified when we launch another episode. Thanks for telling others about the SUperOffice-podcast. If you have tips for topics or guests, just send an e-mail to hc@superoffice.com. --- Send in a voice message: https://anchor.fm/superofficepodden/message

This is part two of my conversation with our Product director Erik Eide on the most important news in the SuperOffice CRM suite in 2021. If you have not yet listened to the previous episode, I recommend you catch up. In the top five features, in our very subjective nomination, we discuss the what, why and how on the following topics. #5 SuperOffice for Outlook #4 New designer for creating marketing campaigns #3 Request management in Mobile CRM #2 Configurable company and contact cards #1 Chart and Dashboard designer Enjoy the episode. Thanks for sharing it with a friend and we are happy to get your review. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Welcome to Season 5 of the SuperOffice podcast. What a year we have had in the SuperOffice RnD department. Great new innovations ready for our customers. Yes, we heard you. And we now deliver cool new features that can take your customer experience to a new level. Our host Hans Christian Grønsleth have invited our lead product evangelist and product director Erik Eide for a wrap-up of 10 great features. Well, in this episode we cover 5 actually. I promised links in the show notes. So headlines are here. The story on what, why and how to benefit from them, you can hear in the episode. We sure hope you like it. Thanks for listening and sharing the word with a friend or colleague. Feature highlights #10 SuperOffice AI Services (Artificial Intelligence) #9 Bounce management (improve your marketing reach and effect) #8 SuperOffice Databridge (no code import engine and real-time connector to other cloud solutions you need) #7 Video meetings (a one-click experience to invite your customers and prospects to digital meetings) #6 Sharepoint documents (connect your SharePoint document into SuperOffice and collaborate with others) Until next time. Take care. Next episode: Watch out for the top 5 new features. They are awesome too. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Fredrik Selander is the CMO at SuperOffice. Before that he was Director of Marketing Nordics & Global Partner Marketing  Director at Quinyx. On this episode we talk about:The challenges during your first 100 days as CMOHow revenue-obsession is key for sales and marketing alignmentWhy SuperOffice are so successful at content marketing and SEOHow to win against global competitors with a localized approachAre you ready to join the movement? Join our free slack community where some of the best demand marketers in the world share knowledge on demandgenerationmovement.com.This episode is brought to you by our great sponsors Albacross & HockeyStack.

1. Better segmentation and personalization With the help of a powerful CRM tool like Marketo and Salesforce Marketing Cloud, businesses can segment their subscribers in a better way and personalize the emails accordingly. According to a report by SuperOffice, hyper-segmentation can facilitate customer acquisition and retention, a higher deliverability rate, and an increase in the number of sales leads. Email Uplers recently carried out a study in which it was revealed that personalization is one of the most pressing issues for CRM managers. Most of the experts worked with an in-house team to execute all these marketing operations.  2. Integration with third-party tools It is possible to integrate your CRM tools with a number of third-party software programs. By doing so, you can have a centralized platform to maintain all your marketing tasks, whether it is lead generation, tracking the movement of leads in the sales funnel, and reaching out to them at the right time.  3. Effective lead nurturing Tools like Marketo and SFMC come with a lead scoring model that allows you to nurture the leads based on their interaction with your website. You can set a drip email workflow to send out relevant offers and product updates that might prompt the subscribers to convert. You can also employ the principles of Artificial Intelligence and behavioral tracking to send out triggered lead nurturing emails. 4. Customized email templates CRM tools let you create tailormade email templates with dynamic content blocks as well as enticing visuals to woo customers. Most of these tools have an in-built drag-and-drop editor that facilitates the creation of attractive emails that can yield a higher open rate and conversion rate.    People who listen to the use are entrepreneurs  

What is the SuperOffice Customer Engagement Platform? HC tries to uncover the needs for this and Florian shares why they chose SuperOffice. What makes Hammerglass win over competiton selling to world automotive brands. --- Send in a voice message: https://anchor.fm/superofficepodden/message

95% of all new SuperOffice customers choose our saas solution, CRM in the cloud. More than 1000 customers have already migrated to the cloud. Now SuperOffice can walk-the-talk. I invited into my studio three key players in our migration team to share their experience with our customers.  Master of internal systems and integrations Øivind Solberg, project lead Erik Lebiko and our own CTO Vidar Utne join me in a conversation about our planning, prioritisations, testing and finally migrating to the cloud. If you have more question, send an email to hc@superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

What is the S in NPS? Do not focus on the score, but make sure you put in place a system. That's what creates a culture of listening to customer feedback, trying to understand the issues, act on it by closing-the-loop by your front-line employees. In this episode of the SuperOffice podcast, the roles are turned a bit around. Our host, Hans Chr. Gronsleth is the program manager for SuperOffice' own Net Promoter System. In our studio, he shares some of his experiences with our German Marketing manager Maik Smolen. If you are thinking about putting customer feedback into action to improve customer loyalty, you will find some good hints here. Maik is actually preparing for their "Digital Voche" in November. His passion lies in marketing and how Promoters can be part of any company's growth strategy. Building a culture of empathy as we move along. Enjoy the episode. Thanks for sharing. If you have comments or ideas for topics or guests, just send an email to hc@superoffice.com. Check out these resources on NPS: Net Promoter Score: 5-Step Process to Grow NPS by 22 points! --- Send in a voice message: https://anchor.fm/superofficepodden/message

Our product director Erik Eide talks about some new central SuperOffice features with host Hans Chr. Grønsleth. Listen to what RnD has been working on tor the past months. Brand new ways of searching for data, the new gold. We discuss selections or lists that can improve the way you grow your business. What is a static selection? Or have you heard about dynamic selections? Erik will tell you about how you now can autofit your columns in selections or other archives in SuperOffice. And we share some practical use cases I hope you will enjoy. Toward the end, we also share some hot news about autofit and save column set up on your favourite selections. We are actually paging the ground for Marketing Automation as well. You can read more about the new version on our community. Here is the link to the news article. If you like the episode and want more, please subscribe to it in your favourite podcast app. We appreciate it if you rate us on Apple podcaster and leave a comment if you wish. If you have suggestions for topics or guests, please send me an email at hc@superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

This according to SuperOffice.com: We live in a customer-centric world. Business leaders, such as the CEO of Amazon, Jeff Bezos realized it early enough to define his business ethics as “customer obsession” and turned his company into a global symbol of success.Even though customer focus has been there for a while, Bezos seems to be its most devoted advocate, explaining: “All the success that we currently have is due to the fact that we put customers first.”The positive or negative word-of-mouth has the power to make or break any business.Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBA

This according to SuperOffice.com: We live in a customer-centric world. Business leaders, such as the CEO of Amazon, Jeff Bezos realized it early enough to define his business ethics as “customer obsession” and turned his company into a global symbol of success.Even though customer focus has been there for a while, Bezos seems to be its most devoted advocate, explaining: “All the success that we currently have is due to the fact that we put customers first.”The positive or negative word-of-mouth has the power to make or break any business.Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBA

Our host Hans Chr. Grønsleth finally got CEO of SuperOffice, Gisle Jentoft into the SuperOffice-podcast studio. Listen in on three topics covered on Covid-19 effects, the new solution called Generation 9 and delivering customer business value and short on Axcel, the new Private Equity owners of the company. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Med i studio har vår vert Hans Chr. Grønsleth med seg radarparet Øyvind Urdal (konsulentsjef) og Jan Andersen (product wizard) i SuperOffice Norge AS. Vi snakker om den helt nye SuperOffice som rulles ut til kunder i Europa i disse dager. Ikke bar nye farger og fonter, men en helt ny opplevelse. Både for øyet og hjertet. Hva er deres beste trix og smarte nyheter. Og så letter vi litt på sløret om hva som kommer. Dette blir gøy fremover. Litt om vår nye branding får du også, og ikke minst snakker vi litt om kunderelasjoner. Relationships matter som vi sier i SuperOffice. Lenker til nyheter finner du her: https://bit.ly/2CgfL2x --- Send in a voice message: https://anchor.fm/superofficepodden/message

I denne episoden av SuperOffice-podden, forteller Øivind Urdal, konsulentsjef i SuperOffice Norge litt om hvordan Korona-krisen skaper grobunn for innovasjon. Vi snakker om om hvordan det er å jobbe fra hjemmekontor, hvordan vi samhandler med kollegaer og hvordan vi holder kontakt med nye digitale plattformer. Og så toucher vi innom hvordan vi skaper nye tjenester som kundene etterspør. Vi diskutere også nye verktøy som Miro som erstatning for brown-paper eller gråpapir og gule lapper, post-it notes. --- Send in a voice message: https://anchor.fm/superofficepodden/message

It has been a special week. All over the globe. While some industries and businesses have to close their door, others have to move to the home office. Disruption on one side. Steep learning curves and creativity on the other side. Our host Hans Chr. Grønsleth talks with our chief solution evangelist Erik Eide in SuperOffice RnD about how it affects SuperOffice and our customers. We also discuss solutions to support our customers in the digital world. Customer center, chat, web forms, all come in handy when your reception is closed and your customers need help. And at the end of the talk, Erik reveals some secrets about AI, business automation and the new generation of SuperOffice G9. Here are the links on how to get started with chat and forms and customer center. How to get started with chat Integrated web forms Take your customer service to the next level --- Send in a voice message: https://anchor.fm/superofficepodden/message

Aurel Maas und Rene Sulski waren zu Gast beim großartigen Ajay Sooriya von SuperOffice im schönen Basel.  Dort haben wir darüber gesprochen, wie man Vertrieb angenehm für die Mitarbeiter und auf Augenhöhe für die Geschäftspartner gestalten kann.  Wie immer charmant und ein wenig improvisiert. :) --- Send in a voice message: https://anchor.fm/salesautomationlabs/message

Pierre shared his journey to becoming the first app developer on the SuperOffice app store. Hear his thought on how to develop great apps, his 7 tips to succeed and get to know how they go from idea to MVP (minimum viable product) to popular apps. He also shares a secret. Listen to the conversation between Pierre and our host Hans Christian Grønsleth, aka HC. Show notes and resources: How to create SuperOffice apps. SuperOffice app store. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Social selling works. You just need to get started. Inform, inspire and educate. Get your profile up to date, work on your network, be relevant, dare to invite CEOs and put some magic sprinkle on your daily duties. Host Hans Chr. Gronsleth leads the way with Jan Willem. Shownotes and links: 38 Social Selling Statistics: How to Master the Art of Social Selling If you want to connect with Jan Willem, tell him about the SuperOffice podcast in your personal message. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Everyone talks about going digital. Setting up more automation in CRM and Service can help you free some time on routine tasks and get more value and quality into your business. Evangelist Jan Andersen from SuperOffice Norway brings insight into how you can automate your handling of incoming requests, seminar invitations, future followups of sales, setting up sales guides. Settings, configurations, triggers and SuperOffice macros. Shownotes: Learn (video) how to create macros to handle repeating requests here. Learn (video) how to use the sales guide here. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Alle trenger dyktige IT-hoder. SuperOffice utvider med flere dyktige utviklere, testere, tekniske forfattere og produkteiere. Både på junior og seniornivå. Hvordan tiltrekker bedrifter talent? Hva er viktig for jobbsøkere og hvordan sikrer man god pre- og onboarding av nye folk? Hva er employer branding? Vi gir deg noen av svarene fra vår egen erfaring. Les mer på vårt Community om rekruttering. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Hva er fordelene med å flytte SuperOffice til skyen? Ledergruppen i SuperOffice med Camilla Bommen, Jan Andersen og Øivind Urdal tar deg gjennom hva du må huske på. Digital transformasjon, alltid oppdatert, en gyllen mulighet til å optimalisere rutiner til kundereisen mm. Gjør det best ut av prosesser, teknologi og mennesker. --- Send in a voice message: https://anchor.fm/superofficepodden/message

Hør hva CX betyr og hvordan vi jobber struktuert mot alle våre kunder. Vi snakker om muffin-møter og Orphans. Er dette stammespråk eller gir det innsikt i hvordan din bedrift kan ta bedre vare på og utvikle dine kunder? Takk for at du lytter og del episoden gjerne videre. Tips kan du sende til hc@superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

Bli med i en samtale om hva som skal til for å lykkes med CRM. Tjenestedirektør Øivind Urdal har gjort alt. Support, supportsjef, løsningsarkitekt og nå ansvarlig for alle konsulenter i SuperOffice Norge. Han gir råe tips her. Dagens SuperTips er å laste ned SuperOffice appen for Google eller Apple. Hold deg oppdatert. --- Send in a voice message: https://anchor.fm/superofficepodden/message

En samtale med Stein Ove Sektnan om hvordan vi har endret oss for å levere raskere og bedre support til våre kunder. Vi diskuterer hvordan kunder kan få hjelp gjennom selv-hjelp. Hva er beste og raskeste veien til support. Stein Ove leder SuperOffice sitt kundesenter i Vilnius. Hør historien om hvorfor vi valgte akkurat det stedet. Hør også Stein Oves tips til deg som skal implementere Service gjennom SuperOffice. På slutten får du også to tips, et er å abonnere på statusmeldinger får vår online-løsning på https://status.superoffice.com --- Send in a voice message: https://anchor.fm/superofficepodden/message

Dagens gjest er produktdirektør og evangelist Erik Eide i SuperOffice. I samtale med Hans Chr. Grønsleth dekkes områder som produkt-strategi, viktigheten av fakta og ikke bare følelser når nye funksjoner designes og lanseres. Hvordan har lanserinshastigheten økt ved overgang til skyen. Erik deler også noen tips om å lykkes med implementering og du får høre om nyheten «tags» for å kategorisere henvendelser i Service-modulen. Nyttige lenker i dagens episode er https://bit.ly/2HVCUXh --- Send in a voice message: https://anchor.fm/superofficepodden/message

Today’s podcast is entitled B2Bmail.com and deals with the topic of business to business email marketing. CRM software company SuperOffice recently published a report on B2B email marketing and in it, they cite that email marketing as the most effective channel to generate leads for a B2B company. However, their research showed that a surprising 59% of B2B companies do not use email marketing at all, and the remaining 41% do not use it optimally. Listen in as Greg and Mark share their insight on email marketing tips, strategies for engagement and resources a marketer might use for targeting. To read more about this topic, or many others, please visit Greg and Mark's blog site at www.marshall-johnstonmm.com.

Låt oss sparka igång en stjärnspäckad andra säsong av podden Chefssnack med naturkraften Lisa Gunnarsson. Lisa växte upp med svenska föräldrar i London men återvände till Sverige och till IHM Business School i slutet av 90-talet. Hon började sin karriär inom sälj och efter att ha jobbat som både Marketing Manager och Strategic Partner Manager på SuperOffice gick hon vidare som Nordic Marketing Manager, Operations Manager och till sist Sverigechef för CEB, numera Gartner. År 2015 blev Lisa Nordenchef på LinkedIn och under 2018 listades hon som näringslivets 20:e mäktigaste kvinna av tidningen Veckans Affärer.  .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Facebook Chefssnack på Instagram

Låt oss sparka igång en stjärnspäckad andra säsong av podden Chefssnack med naturkraften Lisa Gunnarsson. Lisa växte upp med svenska föräldrar i London men återvände till Sverige och till IHM Business School i slutet av 90-talet. Hon började sin karriär inom sälj och efter att ha jobbat som både Marketing Manager och Strategic Partner Manager på SuperOffice gick hon vidare som Nordic Marketing Manager, Operations Manager och till sist Sverigechef för CEB, numera Gartner. År 2015 blev Lisa Nordenchef på LinkedIn och under 2018 listades hon som näringslivets 20:e mäktigaste kvinna av tidningen Veckans Affärer. .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Facebook Chefssnack på Instagram  

Steven Macdonald deler sine beste tips om hvordan lykkes med innholdsmarkedsføring. Superoffice bloggen har vært en stor suksess med nå over 2 000 000 besøk i året. Steven forteller om deres strategi og gir mange gode råd! Vi tar for oss temaer som sosiale medier, Google annonsering og e-postmarkedsføring.  Markedsføringspodden presenteres av Even Ødegård og Eivind Bodding i INEVO

Complaints are Secret Weapons to Success Intended Audience: Informatics PharmacistsIn this episode, we discuss how complaints are helpful to informatics pharmacists and how to take advantage and leverage complainers for the overall benefit to pharmacy technologies. We discuss how to handle complaints, what to do when issues aren't fixable, and efficiently tracking complaints. SuperOffice article referenced in episode can be found here: https://www.superoffice.com/blog/customer-complaints-good-for-business/ Follow us on social media! Twitter: @pharmacyitme Email: pharmacyitme@gmail.com Follow Tony's personal Twitter account at @tonydaopharmd For more information on pharmacy informatics, check out some of the following useful links: ASHP's Section of Pharmacy Informatics and Technology HIMSS Pharmacy Informatics CommunityThis podcast is powered by Pinecast.