Exchanges with Hitachi Solutions — The Podcast

Send us a textCurious about how a tech leader's vision can redefine business operations and drive innovation? In this episode of Exchanges, a podcast by Hitachi Solutions, host Matt Volke sits down with Alex Rigaud, Vice President of Incubation Solutions, to explore his strategic vision after reaching 100 days with the company—a must-listen for anyone interested in the future of data, AI, and industry-specific solutions.You'll also hear firsthand insights from Dr. Michael Green, Director of Product Management, who delves into the Hitachi Solutions Empower Data Platform and its role in transforming data management. Nonika Bajaj, Industry Cloud Practice Lead, shares how Engage solutions are tailored to accelerate implementation across various sectors, and Stuart Morris, Director of R&D, talks about the latest AI advancements and their impact on business processes.Here's why you should tune in:Discover how Alex Rigaud's leadership is shaping the future of innovation at Hitachi Solutions, fostering collaboration and driving strategic initiatives.Learn about the Empower Data Platform's capabilities in centralizing data and enabling advanced analytics and AI for unparalleled business insights.Explore the Engage suite's industry-specific solutions designed to provide exceptional value and accelerate business transformation.Understand the role of AI and agentic solutions in managing data efficiently and extracting meaningful insights for strategic decision-making.Get a behind-the-scenes look at how Hitachi Solutions is leveraging technology to redefine business operations and create value for customers.If you want to stay ahead in the tech innovation space, this episode is packed with expert perspectives, actionable advice, and stories from the front lines of Hitachi Solutions' journey. Don't miss it!global.hitachi-solutions.com

Send us a textCurious about generative AI but feeling a bit apprehensive for your business initiatives? This episode is for you. Here's why you should tune in:Demystifying AI for EveryoneThis episode is all about breaking down the barriers and misconceptions around generative AI. The hosts, Laurel Greszler, Stuart Morris, and Matt Volke, make it clear that you don't need to be a tech expert to understand or benefit from AI. They focus on making complex concepts approachable, especially for business decision-makers and those just starting to explore AI.Real-World Use CasesYou'll hear practical examples of how generative AI is already making a difference in industries like real estate and financial services. Tools like Docudrop are showcased, demonstrating how AI can automate tedious tasks-like extracting data from documents and populating CRM systems-making processes up to 90% faster and more accurate than manual entryHuman-Centric ApproachThe episode emphasizes that AI isn't about replacing people; it's about augmenting your work, making your day-to-day easier and more efficient. The discussion around AI “agents” highlights how these tools work alongside humans, not instead of them, requiring human oversight and input to function effectively.Engaging and Relatable FormatWith the playful “Stu Monster” theme and a conversational style, the hosts make the topic fun and accessible. They even use cute monster characters to help explain intimidating concepts, ensuring listeners feel welcome and engaged from the start.Expert Insights, No HypeStuart Morris, Director of Software R&D at Hitachi Solutions, brings firsthand experience from the front lines of AI development. You'll get honest perspectives on what generative AI can and can't do, and why it's more of a helpful tool than something to fear1.Bottom line:If you want to understand what generative AI really is, how it can help your business, and why you don't need to be afraid of it, this episode is your perfect starting point. Tune in to learn, laugh, and leave empowered to explore AI with confidence!global.hitachi-solutions.com

Send us a textAs business leaders navigate through the buzz surrounding AI, it can be challenging to break through the noise and find real business impact. In this episode of Exchanges, host Hannah Story is joined by guest Ashley Keimach to discuss the balance of expectations vs. reality when it comes to AI and how business leaders can ultimately find their North Star.global.hitachi-solutions.com

Send us a textCurious about the future of data platforms and how Microsoft Fabric is changing the game? In this episode of "Exchanges" by Hitachi Solutions, host Laurel Greszler and her expert guests break down the biggest takeaways from Microsoft's second Fabric Conference in Las Vegas—a must-listen for anyone navigating the fast-evolving world of data, AI, and analytics.You'll hear firsthand insights from Sandeep Pawar, a senior architect and Microsoft Data Platform MVP, who presented on AI-powered data engineering, and from Ian Santillan, who specializes in data security and real-time intelligence. Plus, Matt Volke shares what it was like connecting with thousands of attendees and customers from around the world.Here's why you should tune in:Get the inside scoop on the latest features and announcements from Fabric Con, including expanded AI and Copilot capabilities now accessible to organizations of all sizes—not just large enterprises1.Learn how Fabric's rapid adoption (now with 19,000 paying customers) is driving organizations to modernize their data platforms and become “AI ready”.Discover how Hitachi Solutions' Empower Data Platform accelerates Fabric adoption, helping companies centralize messy data sources and unlock powerful analytics and AI.Find out how real-time intelligence and low-code tools are making advanced analytics more accessible, and what that means for your business in 2025 and beyond.Hear about the practical steps and free training available to help your team mature from dashboards to real-time, AI-driven insights.Get a behind-the-scenes look at industry trends, security best practices, and what's next for data-driven organizations1.If you want to stay ahead in the data and AI space, this episode is packed with expert perspectives, actionable advice, and stories from the front lines of Microsoft's data revolution. Don't miss it!global.hitachi-solutions.com

Send us a text#FabCon Pre-event Primer with Data Experts Dr Michael Green and Alexandre Crespo-PerezData experts Dr. Michael Green (Hitachi Solutions Empower Data Platform) and Alexandre Crespo-Perez (Industry Data Expert) discuss AI adoption, data management challenges, and upcoming Microsoft Fabric innovations. Key points include the gap between AI experimentation and enterprise readiness, the need for unified data platforms, and advancements in real-time intelligence and AI-powered analytics.Top takeaways:85% of organizations use generative AI, but only 22% feel their systems can fully support itUnified data platforms are crucial for simplifying data management and analyticsReal-time intelligence is becoming increasingly important for decision-makingCustom AI chatbots can now query structured and unstructured data for insightsWhat's in it for you:Attend FabCon in Las Vegas March 31 - April 2 to explore cutting-edge data solutions that can streamline your operations, enhance decision-making, and unlock the full potential of AI in your organization. Don't miss this opportunity to stay ahead in the rapidly evolving world of data and AI. Find Us at FabCon!You will find Dr Michael Green and Alexandre Crespo-Perez along with our entire FabCon Data on-site team at Hitachi Solutions Booth #412!global.hitachi-solutions.com

Send us a textForrester's 2024 US Health Insurers Customer Experience Index Rankings highlighted the continuing decline the industry has been facing for several years with a noticeable area of decline being digital experiences. Despite this trend, many organizations are shifting their focus from customer experience to broader strategies that emphasize revenue goals and technology transformation.In this episode of Exchanges, host Hannah Story joins guests Rich Hackenberg and Dave Horstein, as they discuss the opportunity health insurers have in front of them as they face the challenge of declining CX and the opportunity that comes with transformation.In this episode, you'll hear from Rich and Dave as they discuss:The role of personalization and data in enhancing experiences and generating revenueAligning strategic business goals with technology investmentsHow mapping the member journey can lead to successglobal.hitachi-solutions.com

Send us a textIn the latest episode of Exchanges with Hitachi Solutions, host Matt Volke dives into the whirlwind of recent AI developments alongside esteemed guests Dr. Michael Green, Director of Product Management at Hitachi Solutions, and Dave Horstein, Senior Director of Advisory at Hitachi Solutions. This episode aims to bring clarity and calm to the current AI market turbulence, focusing on the broader implications of rapid innovations and how businesses can strategically adapt.Dr. Green and Mr. Horstein address the dramatic market reactions following the release of DeepSeek, an AI model that has outperformed its proprietary counterparts. They discuss the emotional market swings and highlight the potential for increased AI adoption, driven by the open-source model's ability to democratize access to advanced technology. Despite initial panic, they assure listeners that the AI infrastructure's demand will persist, with open-source development spurring innovation cycles and enhancing the value AI brings to organizations.Key insights from the episode include:Understanding Market Reactions: The guests dissect the knee-jerk responses to recent AI advancements, emphasizing the importance of viewing them within a broader strategic context.Open Source and Innovation: As AI models become more accessible, open-source contributions are expected to accelerate innovation, reducing development cycles and increasing competitive opportunities for businesses.Strategic AI Adoption: With the rise of compact reasoning models, AI is becoming more affordable and easier to integrate into business and consumer applications. Organizations are encouraged to proactively incorporate AI into their strategic planning to remain competitive.Stay connected with us for more insights into the evolving world of AI and technology. You can find all our episodes on your favorite podcast platforms or at hitachisolutions.com.global.hitachi-solutions.com

Send us a textJoin Advisory Host Dave Horstein with Change Management Expert Ian Park as they unpack AI prioritization for leaders everywhere in every org. This one's got something in here for YOU.Listen to this episode and take away tools and tips to action for your AI initiatives and to reach better outcomes for your enterprise:AI and Human Element: Dave and Ian unpack the importance of considering the human element in AI implementation, emphasizing communication, sponsorship, and change management.AI Maturity Stages: The five stages of AI maturity, from exploring AI capabilities to implementing advanced use cases, help organizations navigate these stages.Defining Vision and Benefits: Many organizations are in the defining stage of AI adoption, where they need to establish a clear vision and communicate the benefits to employees.Governance and Risk: Embrace governance from the word GO in AI implementations to mitigate risks and ensure proper use of the technology.Upskilling and Reskilling: Understanding the need for upskilling and reskilling employees to work alongside AI, rather than replacing them, and how to address employee concerns.Value and Automation:  AI can change the perception of employee value within an organization and how to approach employees who are concerned about their value.Leader Communication:  How to communicate AI adoption to their teams, even if they are uncertain about the technology's implementation.Transparency and Openness:  Transparency and open communication are paramount with employees about AI adoption to build trust and address concerns.Tools and Tips: How to get started with Microsoft's Viva offerings, sentiment surveys, and skills GPT for employee development.global.hitachi-solutions.com

Send us a textUnpacking the 5 Stages of AI Maturity with Hitachi SolutionsIn this episode of "Exchanges with Hitachi Solutions," host Dave Horstein explores the journey of AI value creation with guests Ryan Caputo and Chris Bennett. The discussion revolves around how companies can embed AI into their operations to achieve tangible results such as revenue generation, cost optimization, and innovation. They emphasize the importance of organizational readiness and a phased approach to AI maturity.Ryan and Chris explain that every organization is at a different stage in their AI journey, and it's crucial to understand where they currently stand to effectively move forward. They highlight Microsoft's AI maturity study, which outlines five key stages: Exploring, Planning, Implementing, Scaling, and Realizing. Each stage has its own set of priorities and challenges, and the goal is to progress through these stages to achieve significant value.A critical takeaway from the discussion is the importance of having a strong leadership vision and support. This is identified as the strongest driver of success in AI adoption. Additionally, they stress that having a solid technical foundation is essential for scaling AI solutions and realizing their full potential.The episode provides valuable insights into how organizations can strategically approach AI implementation, ensuring both business and technical readiness to unlock substantial value.For more information and to access the Microsoft AI maturity study, visit global.hitachi-solutions.com.global.hitachi-solutions.com

Send us a textHear from the Hitachi Solutions Team on All Things AI CES is the world's largest electronic exhibition in the world. And the number one topic on everyone's mind is AI. In the acres upon acres of technology – from robotic coffee makers and vans with built-in helicopters, to the latest solar solutions and video games – the topic of AI is inescapable. AI is everywhere you turn in this massive event, including at the Hitachi booth at 8317 in the North Hall of the Las Vegas Convention Center, where our team of data and AI experts are on hand, showcasing the latest in data, AI, and Microsoft technology. Two members of that team, by Sr. Technical Product Manager Dr. Michael Green and Stuart Morris, Director of Research and Development, took the time in our Exchanges podcast to share what they're hearing on the exhibition floor, and how Hitachi Solutions is solving them with the latest technology.global.hitachi-solutions.com

Send us a textIn this episode of Exchanges, host Hannah Story joins guests Jonathan Yundt, Industry Director, Healthcare & Insurance at Hitachi Solutions, and Andrew Montgomery, Director, Business Applications at Microsoft, as they discuss the transformation occurring in the contact center.In this episode, you'll hear from Jonathan and Andrew as they discuss:The agentic experience and why it's a buzzword for 2025 How Microsoft Copilot is empowering agents and benefiting customers Why it's important to make sure you don't ignore AI in your contact centerglobal.hitachi-solutions.com

Send us a textIn this episode of Exchanges with Hitachi Solutions, host Laurel Greszler dives into the newly launched Databricks MVP program and its significance for Hitachi Solutions' customers. Hear from Hitachi Solutions Sr. Technical Product Manager Dr. Michael Green, a recent Databricks MVP, and Databricks experts Jeff Lipkowitz and Alex Baur as they discuss how the MVP program recognizes top talent and fosters innovation, helping companies like yours leverage cutting-edge data technology for maximum impact. Tune in to discover how this elite program is driving business success and hear real-world examples of transformative results.global.hitachi-solutions.com

Send us a textThe rapid integration of AI systems into our daily lives brings both immense potential and significant security challenges. While we're not yet facing full-scale "AI wars," as we lightly tread through on this cast for spooky Halloween timeliness, the threats posed by AI are increasingly sophisticated and asymmetrical. Join our host Dave Horstein with Cyber Expert Michael Steel as we talk about the evolving landscape of security in the era of AI. What we discuss:Key Security Concerns TodayMicrosoft's AI Security InitiativesGovernanceCopilot for SecurityHow to beef up threat intelligenceglobal.hitachi-solutions.com

Send us a textFabCon Europe 2024 is in the books! With experts on the ground in Stockholm, we take some time to walk the dog on the conference news and offer perspective for Microsoft Fabric top takeaways for business leaders considering or already integrating Fabric for their analytics estate. With MVP Sandeep Pawar, who also presented at FabCon. global.hitachi-solutions.com

Send us a textHear industry experts, Adam Piercy from Hitachi Solutions and Peter Goth from Microsoft, discuss how financial services organizations can harness the power of Microsoft Copilot and Dynamics 365 for transformative business impact. global.hitachi-solutions.com

Send us a textLeaning into Season 5 of Exchanges: A Podcast by Hitachi Solutions for Business Executives Seeking a Way to Breakdown the Complex World of Modern Transformation. For this fun first episode, join our RSD (Rapid Solution Development) Low Code Award Winning Experts who sit down to discuss what they're looking forward to in the coming weeks and how to find them at the MGM Grand in Las Vegas! global.hitachi-solutions.com

Send us a Text Message.In this special edition of Exchanges, Marketing Manager Laurel Greszler turns the tables on regular host Dave Horstein, Advisor Senior Director, to uncover valuable insights for business leaders navigating digital transformation.Key takeaways for decision makers:People-first approach: Learn how placing your team at the center of technology initiatives can drive success and adoption.Data-driven prioritization: Discover why aligning technology investments with business goals leads to superior outcomes.Strategic problem-solving: Gain actionable strategies for identifying and addressing critical business challenges through innovative tech solutions.Expert perspective: Benefit from the experience of seasoned advisors who have guided numerous organizations through successful transformations.Don't miss this opportunity to gain a competitive edge in your digital transformation journey. Tune in to Exchanges and equip yourself with the knowledge to lead your organization confidently into the future.global.hitachi-solutions.com

Send us a Text Message.Join Hitachi Solutions Security and Advisory Experts, Michael Steel and Dave Horstein, as they delve into the CrowdStrike update incident that affected industries worldwide, from airlines to Starbucks. In this episode of Exchanges, they provide thought leadership on the causes and implications of the incident, highlighting Microsoft's pivotal role in rapid response and customer collaboration.Gain valuable insights on how business leaders can navigate the security lessons learned and apply them to their ongoing security transformation initiatives. This episode goes beyond the headlines, offering a thoughtful exchange on the real impact of the incident and practical guidance for businesses aiming to fortify their security posture.global.hitachi-solutions.com

Send us a Text Message.Join our host and advisory expert Dave Horstein, alongside low code expert Joel Lindstrom, as they delve into "Rapid Value Delivery." This thoughtful and fun episode unpacks how low code tools can enhance daily efficiency — from automations to apps, and AI-assisted solution development.Leveraging low code to adapt to AI offers organizations a safe entry into its efficiency benefits, evolving the way we work.Discover why Hitachi Solutions' innovative AI integration earned us the Microsoft "Partner of the Year" award for low code app development. With our dedicated team of Power Platform experts, Hitachi Solutions is a game-changer for customers.Meet Us in Vegas!Don't miss us at Microsoft's Power Platform Conference from Sept 18-20 at the MGM in Vegas. Our team will deliver several presentations and be available at our booth for one-on-one discussions.global.hitachi-solutions.comglobal.hitachi-solutions.com

Send us a Text Message.Hosted by Advisory Director Dave Horstein with Tom Galambos, President and Global CEO of Hitachi Solutions & Microsoft Global Alliance Executive for HitachiKey Discussion Points:Hitachi Solutions Wins Partner of the Year for Low Code!What does the new partnership between Microsoft and Hitachi Ltd mean for our customers?The establishment of a three-year agreement with Microsoft emphasizes deeper integration across Hitachi's broad ecosystem.The partnership aims at enhancing collaboration on solutions, especially revolving around operational technology (OT), information technology (IT), and Generative AI.Focus on Generative AI (Gen AI):Discussion on how Gen AI is central to the partnership and technology developments.Microsoft and Hitachi Solutions aim to infuse Gen AI into every aspect of technology and solutions provided.Emphasis on upskilling tens of thousands of individuals within Hitachi on Gen AI.Employee Upskilling and Efficiency:Process efficiencies and upskilling for employees were discussed, including the use of innovative tools for tasks like user testing, significantly reducing time and cost.Internal reflection and optimization using AI to deliver more value to customers.Future Direction:Vision to establish Hitachi Solutions as an AI-led company.Leveraging AI to radically improve value delivery both internally and for customers.Continued alignment with Microsoft and investment in industry-specific solutions.global.hitachi-solutions.com

Send us a Text Message.In this episode, Host Matt Volke is joined by Hitachi Solutions Senior Solutions Architect for Microsoft Azure, Chris Bennett to talk about what it means to be a Microsot and a Databricks solutions partner, and we leverage our expertise for our customers' AI initiatives. Takeaways for our listeners: Synergy Between Databricks and Microsoft: focusing on the ease of integration and the benefits for enterprise architecture, particularly in big data environments and AI applications.AI Adoption and Integration: the role of Databricks as a data modeler and Microsoft's services for AI components, highlighting the importance of Unity catalog for data governance.Simplification of Complex Technologies:  simplifying complex technical spaces into cohesive business value, making AI consumption and integration easier for non-technical users.Future Developments:  open sourcing of Unity catalog and deeper integrations for data governance, which could enhance AI security and adoption.You Might Also Like Our On-Demand Webinar Hereglobal.hitachi-solutions.com

 Advisory expert Dave Horstein meets with Application Engineers Jan Nelson, Kalyan Koppineedi and Lucas Pains to talk about how AI is — and is NOT — changing how they solve for business for our customers. This is a great "inside out" listen for business leaders interested in learning how our experts are navigating the era of AI for speed, agility and security while keeping their pulse on what works and what doesn't for our customers.Key Points of this Episode:How AI is augmenting software engineering at work and how we approach the development of AI solutions.The impact of AI on the software engineering community and how it is effecting work; using tools like GitHub Copilot.How AI is changing software development and the role of AI in the future of software engineering.The value of leveraging AI as a software engineer, with an emphasis that AI can increase the value of software engineers by allowing them to focus more strategically on the problem and provide the context needed to ensure that the right problems are being solved.The importance of human validation and context in using AI tools, and the need for IT in businesses to define good requirements and criteria for determining the quality of AI output.global.hitachi-solutions.com

How will this episode help me?According to Forrester, there could be close to 40 million people who will be eligible for Medicare Advantage in the next ten years. Additionally, their report states that the Congressional Budget Office is projecting that the share of all Medicare beneficiaries enrolled in Medicare Advantage plans will rise to 62% by 2033 and that within that population, nearly two-thirds will select an individual plan through general open enrollment.In this episode of Exchanges, host Brad Koontz joins guests Leah Bowling, VP and GM of Regulated Industries at Hitachi Solutions, and Ashley Keimach, Business Applications Specialist at Microsoft, as they discuss the impact of recent CMS changes have on Medicare Advantage sellers – a role Ashley has been in and shares her personal experiences with.In this episode, you'll hear from Leah and Ashley as they discuss:· What it's like selling Medicare Advantage· Challenges facing Medicare Advantage sellers today· How technology – especially, AI – is poised to helpglobal.hitachi-solutions.com

In this episode, we're joined by Fred Heller, Senior Director of Data Science and Machine Learning for and Senior Principal & Solution Architect Chris Bennett from Hitachi Solutions to discuss the key highlights and expectations for the upcoming Databricks Data & AI Summit, June 10-13. Host Dave Horstein steers the conversation through the latest partnerships, technological advancements, and innovative solutions that are shaping the future of big data and AI. Get ready for engaging insights and expert analysis on what's new, what's next, and how Hitachi Solutions is actively participating in this transformative event. In this episode you'll hear:·       An introduction to the Summit, it's importance in the data community, and how industry and technology leaders use this platform to share insights. ·       Hitachi Solutions' Role at the Summit, including how Hitachi Solutions is leveraging partnerships with Microsoft and Databricks to deliver cutting-edge solutions.·       Technological Breakdown: Fred provides a digestible explanation of the latest tech buzzwords, including Azure Databricks and Unity Catalog, demonstrating their practical applications in business scenarios.global.hitachi-solutions.com

This week, we take a few minutes to review some of our recent episodes on DATA, which seems to be on the tip of everyone's tongue when talking about their priorities for business transformation in the era of AI. ... find out WHY data leads the way for AI transformation in these "Top 5" and other episodes of Exchanges here: Podcasts Archive – Hitachi Solutions (hitachi-solutions.com)global.hitachi-solutions.com

In this episode of EXCHANGES, host Matt Volke, product marketing manager for Hitachi Solutions, dives into a discussion with Dr. Michael Green, data scientist and product manager for the Lumada Empower Data Platform. Dr. Green, about his upcoming session he'll be giving at the Databricks Data & AI Summit, June 10-13, titled “RAGS to Data Riches.” Dr. Green shares his insights on the intersection of AI and data management, and the role of Retrieval Augmented Generation (RAG).  With a focus on the complexities of integrating AI within enterprise data strategies, including security and governance, this episode offers valuable knowledge for data practitioners looking to push the envelope of AI in their businesses. Tune in to learn about Hitachi Solutions' innovative approaches using Databricks and Microsoft technology and get a sneak peek into Dr. Green's anticipated presentation at the Summit. Don't miss the blend of expert knowledge and practical advice that could transform your data and AI journey.  global.hitachi-solutions.com

Generative AI has been making a lot of news not just for the flash of new tech, but because of the results it's driving. According to McKinsey, companies are seeing a 40% increase in productivity through AI-driven automation. In this episode, you'll hear from industry and technology leaders as they discuss powerful Generative AI use cases for the healthcare industry: Diagnosis health conditions Develop new medicine Decrease time spent on administrative tasks Improve patient service  Related Webinar On-demand: Prepare for an AI Driven Future in Healthcare global.hitachi-solutions.com

Your Thought Leaders for this Episode:Dave Horstein, Host, Senior Advisory ConsultantGreg Gant, Vice President of Corporate DevelopmentHannah Farley, Vice President of Advisory ServicesOverviewConstructing a business-led data strategy is the topic today! Based on customer interactions, we discuss the need for strategy alignment with overall business goals and outcomes for your enterprise. The inefficiencies of non value-added data work and the lack of trust in data among managers was discussed with an aim to address why data initiatives fail and how to correct course.Key points of discussion include:The need for a business-led roadmap and how it must tie back to business outcomes.Fundamental necessity of having a talent strategy that aligns future states of organization with skill sets required for a robust data strategy.The importance of an efficient operating model for data sharing within the organization.Choosing the right technology solutions to leverage data and align with organizational goals.The imperatives of data management and governance to bolster confidence in organizational data.The essential nature of adoption and scaling, ensuring organizational capability to harness data effectively.Action ItemsBusiness Outcome Alignment: Enforce sincere business outcome alignment amongst leadership to avoid future derailment of data initiatives.Current State Assessment: Performing a neutral current state assessment to accurately identify opportunities and discrepancies without biases.Create a Roadmap Framework: Develop a strategic vision with clear business outcomes, timelines, resource allocation, and ownership for various initiatives.People Plan Development: Ensuring the integration of a comprehensive people plan to support each phase of the data initiative, focusing on talent management and engagement.Technology and Process Review: Reassess the technology and processes with a focus on ultimate business goals, not just technological advancements themselves.Education and Enablement Program: Implementing a program to educate and enable employees, ensuring the governance model works effectively across the board.SummaryThe meeting successfully outlined critical considerations for a business transformation through a data-led approach. It highlighted that technology, while vital, is insufficient without strategic Alignment with business outcomes, supportive leadership, and an engaged and skilled workforce. The discussion confirmed the need to establish clear visions, leverage Alignment workshops like OGSM, and embed tangible value creation in roadmaps, with overarching emphasis on the critical role of people in the adoption and endorsement of any data strategy. The session concluded with a call to check out further material on the web at global.hitachi-solutions.com.You might be interested in our upcoming webinar...AI Readiness Roadmap: Guide to Unlocking Value with a Sound Data Strategy – Hitachi Solutions (hitachi-solutions.com)global.hitachi-solutions.com

Podcast SummaryTitle: Microsoft Fabric Conference Wrap Up with Hitachi SolutionsPodcast Air Date: Wednesday, April 17, 2024Featuring: Brad Koontz hosts with Sandeep Pawar and Miles ColeKey Points Discussed:Microsoft Fabric Conference Customer InsightsBrad Koontz introduces Microsoft's first-ever Fabric Conference (Fab Con) held in Las Vegas, with Hitachi Solutions expert presentationsThe conference featured 130 sessions with hands-on experience with Microsoft Fabric capabilities like data warehousing, data movement, AI, real-time analytics, and business intelligence.Hitachi Solutions has been in partnership with Microsoft for nearly two years, offering "Fabric in a Day" training since the previous November.Announcements and IntegrationsMicrosoft announced new fabric capabilities and Hitachi Solutions presented their own sessions at the conference.One significant investment was the integration between Microsoft and Databricks for better interoperability of platforms related to Lakehouse architecture.Mirroring was a new feature showcased, allowing for the replication of databases outside of Fabric, which facilitates data analysis without physical data movement.Hitachi Solutions' Role and OfferingHitachi Solutions is positioned to assist customers with the integration of fabric and their existing investments due to their close relationship and collaboration with Microsoft.Key Takeaways and Call to Action:For Existing Lakehouse Architecture Users:Customers can take advantage of fabric immediately, but nuances with integration exist.Action Item: Hitachi Solutions to provide guidance on interoperability between platforms like Azure Databricks and Microsoft Fabric.For New Users and Educating Customers:Interest in Fabric is high, as demonstrated by conference turnout.Hitachi Solutions offers our "Fabric in a Day" as well as upcoming dates for Microsoft's Fabric Analytics in a Day" events for customersNext Steps:Further engagement with Hitachi Solutions for education on Fabric's capabilities and assistance in implementing new technologies.Related Resources:Jumpstart Your Adoption of Microsoft Fabric with Lumada Empower Data Platform – Hitachi Solutions (hitachi-solutions.com)Fabric in a Day – Hitachi Solutions (hitachi-solutions.com)A Complete Data Estate in 7 Days? We Do It Every Day. – Hitachi Solutions (hitachi-solutions.com)Next Gen Business Intelligence: Microsoft Power BI + Fabric – Hitachi Solutions (hitachi-solutions.com)global.hitachi-solutions.com

What does a tattoo have to do with patient experience?How do you gain trust around AI?What impact does collaboration have on the future of data and AI in healthcare?In this episode of Exchanges, Brad Koontz speaks with Leah Bowling, VP & GM at Hitachi Solutions, and Paulo Pinho, Chief Medical and Strategy Officer at Discern Health, about their experiences at HIMSS 20204 and the industry trends impacting healthcare and technology that surround the answers to these questions. Listen and learn more!Check out our related resources:https://global.hitachi-solutions.com/blog/advancing-healthcare-through-data/https://global.hitachi-solutions.com/downloads/empower-trial-offer/https://global.hitachi-solutions.com/webinars/prepare-for-ai-driven-future-in-healthcare/global.hitachi-solutions.com

Hosts: Joel Lindstrom and Joe UnwinDiscussion Points:March Power Platform Insights: Recap of the insights and the usefulness of the power platform as a practical guide for frequently asked questions on Copilot and Copilot Studio.Understanding Copilot: Distinctions between different 'Copilot' offerings, e.g., general Microsoft Copilot vs. M365 Copilot vs. Copilot Studio. Clear explanation on purpose and functionalities were provided.Generative AI Landscape: An overarching theme is Microsoft's move towards generative AI alongside manual pathways, the balance between precision and generative freedom, and the use of AI in chat solutions.Power Virtual Agents (PVA) Transition: Discussion on how PVA has evolved and integrates into Copilot Studio, emphasizing the transition from PVA to Copilot Studio.Security Aspects: Focused on how Copilot Studio maintains high standards for data security and privacy amidst its capabilities.Licensing and Pricing: Clarity was provided on the new pricing model, which is based on message interactions rather than sessions, with examples of how generative AI interactions are counted.Adoption Strategy: Suggestions on approaches businesses can take in adopting Copilot Studio such as starting with a pilot program before wider implementation.Featured ResourcePower Platform Insights: March 2024 – Hitachi Solutions (hitachi-solutions.com)Related Resources:Power Platform Insights: February 2024 – Hitachi Solutions (hitachi-solutions.com)The Impact of AI on the Future of Work – Hitachi Solutions (hitachi-solutions.com)Learn How to Modernize Your Out-dated RPA FAST — with Microsoft Power Automate and Hitachi Solutions – Hitachi Solutions (hitachi-solutions.com)global.hitachi-solutions.com

In every discussion Advisory expert Greg Gant has with business leaders today, the conversation inevitably leads to business modernization for the Era of AI. What advice is he giving, and when does data first enter the discussion? Find it in this week's episode of Exchanges by Hitachi Solutions. Key Discussion Points:Data-Centric AI: Greg emphasizes that data is paramount for AI and related technologies like generative AI and CRM to work efficiently.Worker Adoption of Generative AI: According to Forrester — 60% of workers will use generative AI by 2024. Is it true for your business? Practical Uses of AI in Business: How we're helping customers prioritize practical applications of AI in their processes.The Necessity for Data Modernization: Prioritizing data modernization comes up early in discussions with business decision-makers, as good data quality directly impacts the efficacy of future AI initiatives.AI as a Transformation Driver: AI is considered a key factor in digital transformation, but the implementation must balance innovation with the human aspect to ensure adoption and realization of business value.Final NotesIn this episode we discuss the rapid pace at which AI is being adopted in the workforce and the critical role of data in leveraging AI capabilities. Greg Gant highlights the importance of preparing and training teams to effectively use AI and data-driven technologies as they become increasingly integral to business operations. To learn more, check out our "Finding Your AI Onramp" webinar now on demand.global.hitachi-solutions.com

Date: Wednesday, February 21Meeting Title: Microsoft Copilot 101 for Business LeadersParticipants:Brad Koontz (Host)Adam Piercy (Fast Track Recognized Solution Architect, Hitachi Solutions)Joe Unwin (Microsoft Power Platform MVP)Discussion Points:Overview of Copilot:Introduced as a versatile assistant across Microsoft 365 workspace.Embedded in daily apps to enhance productivity and provide assistance in real-time.Not all users are aware of how to utilize it effectively.Copilot Functionality:For general use: Supercharges productivity in Teams, Outlook, Word, and PowerPoint.For business applications (e.g., Dynamics 365): Optimizes sales processes, helps manage tasks, creates summaries, drafts emails, etc.Understanding Copilot Variants:M365 Copilot is the broad AI assistant.Copilot for Sales focuses on the sales process within Dynamics 365 and helps with managing opportunities, leads, and meetings.Availability and Pricing:$30 per user/month as a separate SKU.Accessible to all commercial customers on various M365 plans.Additional AI capabilities available for some Dynamics 365 users without the comprehensive package.Extension of Copilot:Customization and extensions can be done via Copilot Studio, even for non-Microsoft applications through an API.Custom copilots can be created for specific business needs.Copilot Studio:Builds on the previous Power Virtual Agent technology.Allows for custom conversational plugins and connects Copilot to third-party systems through an automation studio.Enhanced with generative AI capacity.Future of CRM and AI:Discussion on the direction of CRM becoming invisible within user workflows.Emphasis on productivity and user adoption through seamless integration with Copilot.Action Items for Business Leaders:Understanding Extension Capabilities:Task: Assess how Copilot extensions can improve productivity within their respective organizations.Evaluating Custom Copilot Needs:Task: Consider if a custom Copilot could benefit their current customer service model and begin strategizing the implementation.Exploring Copilot Studio:Task: Dive into Copilot Studio's offerings to understand how it can be utilized to enhance user experience with generative AI.Educating Teams on Copilot Use:Task: Share knowledge and arrange training, if necessary, on Copilot's features and how they can be leveraged for better efficiency.Subscription Evaluation:Task: Assess current subscriptions and additional costs to evaluate the financial impact of leveraging full Copilot capabilities.global.hitachi-solutions.com

Title: 3 Top Leadership Priorities for Successful Digital TransformationDate: Wednesday, Feb 14Participants: Dave Horstein hosts Hannah Farley - Vice President of Advisory Services at Hitachi Solutions AmericaDave & Hannah focus on key leadership priorities that are essential for successful digital transformation. The conversation revolved around three major aspects:Prioritizing Digital Initiatives: Hannah highlights the importance of having a clear strategy. She emphasizes initiatives should align with an organization's overall vision and strategic objectives. She also warns against the common mistake of trying to execute multiple initiatives simultaneously, which often leads to none being completed effectively.Action Item: Leaders need to define the top three priorities for their organizations, understand how projects and priorities may overlap, and consider the impact on employees.Upskilling and Reskilling Employees:Dave & Hannah discuss why preparing employees for changes that come with digital transformation is fundamental to success. Action Item: Implement a process for upskilling and reskilling employees to fit into the new roles that emerge from digital transformation.Adopting New Cutting-Edge Technology: The conversation highlights that simply communicating and training employees about new technology is not enough to ensure adoption. Hannah stresses the need for reinforcement and accountability measures to create sustainable change.Action Item: Development of effective training programs and the inclusion of behavioral reinforcement and accountability mechanisms in the digital transformation plan.Overall, Dave & Hannah stress the importance of clear communication, effective training, and the need for accountability and reinforcement mechanisms to ensure the successful implementation of digital transformation initiatives.global.hitachi-solutions.com

In this episode of "Exchanges," a podcast by Hitachi Solutions, host Brad Koontz talks with Jonathan Yundt, Industry Director, and Stuart Morris, Director of R&D, about the use of generative AI in the insurance industry. In the insurance sector, generative AI is used in various areas including marketing, sales, underwriting, operations, and claims. By conversing with data, insurance companies can analyze success rates based on different variables, speeding up processes such as claim processing and policy renewal. global.hitachi-solutions.com

When it comes to AI initiatives for your enterprise and business leader decision-making, in the words of Stephen Covey, "First Thing's First."As our Advisory experts Dave Horstein and Greg Gant unpack prioritization for AI initiatives, Gant puts it this way, "Center your prioritization around 'find my things, fix my things, and update my things,' which means look at areas where you're already working to improve your efficiencies. You're not solving new issues, it's about solving existing and even age-old issues more efficiently and realize value more quickly. Start by identifying high-priority use cases.Learn more in this episode of Exchanges with Hitachi Solutions, and don't miss our upcoming webinar on "Finding Your AI Onramp," which further explores this topic to help business decision makers map their way forward. global.hitachi-solutions.com

Join host Brad Koontz and Cybersecurity expert Michael Steel as they discuss the top trends in enterprise security and how to navigate them for your business. Our experts discuss their top 3 security concerns in 2024:Ransomware attacks on critical infrastructureDeepfakes and disinformation campaignsInsider threats and identity breachesTo begin, let's dive deeper into each of these concerns:Ransomware attacks on critical infrastructure - With cybercriminals increasingly targeting vital systems, organizations should be prepared for the potential impact of ransomware attacks on critical infrastructure. This involves not only securing IT networks but also investing in robust cybersecurity measures for operational technology (OT) systems.Deepfakes and disinformation campaigns - The rapid advancement of AI and machine learning has led to the rise of deepfakes, synthetic media that can manipulate and deceive even experts. Businesses must be aware of the potential harm from deepfake-based disinformation campaigns and invest in countermeasures to detect and mitigate their impact on brand reputation and public trust.Insider threats and identity breaches - Insider threats, whether intentional or accidental, pose a significant risk to organizations. As remote work becomes the norm, ensuring strong access management, user training, and monitoring of user behavior will be crucial in preventing and mitigating insider threats and potential identity breaches.By taking proactive steps to address these security concerns, business leaders can help their organizations stay ahead of the curve and maintain a strong security posture in 2024 and beyond.global.hitachi-solutions.com

In this Season 4 preview of Exchanges — Advisory Expert Dave Horstein engages in a "Man on the Street" Q&A about how we're helping customers make an impact with AI. Here are a few key takeaways: People First Approach to AI: The conversation emphasized the importance of a people-first approach when incorporating AI into businesses. It highlighted how AI can make employees more efficient, instead of replacing them. Investing in upskilling and reskilling their workforce alongside implementing AI should be a part of the organization's talent strategy.Strategic Use of AI: The discussion stressed the need for businesses to use AI strategically to solve specific business challenges rather than just adopting AI for the sake of it. It's essential to align AI initiatives with the business strategy and focus on the value it can bring to the organization, such as increasing operational efficiency, reducing human error, and providing cost savings.Leveraging AI for Business Transformation: The conversation provided examples of how AI can drive positive outcomes. It highlighted the use of AI in automating data entry from unstructured data, enhancing the customer service experience, and providing a knowledge base for easy access to enterprise data. The conversation encouraged business leaders to consider these use cases when planning their AI transformations.Successful integration of AI in businesses depends on aligning it with business strategy, focusing on enhancing employees' skills, and leveraging AI to solve real business issues.global.hitachi-solutions.com

AI has moved beyond the stage of experimentation and is now being used to optimize business processes. Organizations are identifying and evaluating use cases and investing significant time and resources. Learn more in this special year-end edition of Exchanges —a podcast by Hitachi Solutions.Hosted by Advisory expert Dave Horstein with Hitachi Solutions COO Jerry Hawk"Consider the societal implications of AI and how it can be used to improve the quality of human life." —Jerry Hawkglobal.hitachi-solutions.com

Advisory Services Host Dave Horstein leads a thought leadership discussion on not only how to define digital transformation moving forward, but how to navigate and communicate throughout the process.Tying together organizational strategy with sustainability is always tricky for leadership as companies work to build effective modernization plans for their business model.  While ensuring people & process are at the center of the strategy is key — understanding & communicating WHAT digital transformation means for everyone is paramount… especially in this Era of AI … global.hitachi-solutions.com

In this episode of the Exchanges podcast, hosts Adam Piercy and Jonathan Yundt discuss the concept of Invisible CRM and how it can revolutionize the way businesses approach customer relationship management. They dive into the methodology behind Invisible CRM, focusing on understanding people, processes, and data before diving into technology.Adam and Jonathan discuss the importance of defining personas, uncovering hidden processes, and ensuring quality data to drive successful CRM implementations - emphasizing the need for meeting users where they work and delivering information in the most effective way. Key takeaways from this episode include:Adopt a mindset of understanding people, processes, and data before implementing technology.Meet users where they work by surfacing information when, where, and how they need it.Focus on extensibility rather than customization to leverage the full potential of CRM platforms.global.hitachi-solutions.com

In this episode, we explore the intersection of AI and sustainability within the fashion and retail industries. With expert insights from Deb Marotta of Hitachi Solutions and Kimberly Morgan of K3, we discuss strategies, technologies, and trends aimed at creating a more sustainable future.Host: Dave HorsteinGuests: Deb Marotta, VP, Industry StrategyKimberly Morgan, VP, NA & Global Partner Lead at K3global.hitachi-solutions.com

For Quebec Law 25, the time is now for business leaders to take action to secure their data for governance & compliance to avoid penalties in the future. For your people, process & technology, you will learn:Law 25 background — what is the "right to be forgotten?"Key milestones How to prepare for next compliance requirement(s) through data management & governanceExpert-led suggestions for next stepsLearn more through this expert-led discussion with Hitachi Solutions hosted by Brad Koontz with Jay Tsang and Alexandre Crespo-Perez.global.hitachi-solutions.com

In this episode of Radical Consulting for Exchanges, , Keith Shoulders leads our Project Services team discussion with special guest Gary Peterson, CSO, Hitachi Solutions. Through this Microsoft Teams-driven conversation, we turn the lens on digital transformation, how we're helping our customers in this modern era, and how we're using these tools ourselves to work more efficiently everyday wherever we are.Join our team discussion and learn how we're leveraging this technology, why we consider Gen AI a great daily "digital assistant," and how it can become your favorite go to as well — Enterprise Chat is there for you whenever you need help writing, recording or resourcing; even at 2am.global.hitachi-solutions.com

Join Host Brad Koontz with AI and innovation experts Paul Way and Don Scott for this straightforward conversation on how AI is working for business......It's hard to imagine an industry that won't be transformed by AI. Whether it's healthcare, education, retail, construction, banking and finance, insurance, or manufacturing. There are very clear use cases where AI can make an immediate and large change in how they improve operations and customer experiences. There is a geyser of ideas and concepts in the marketplace and media – and with it a feeling of being overwhelmed. With all these predictions, offers, and tech talk out there, learning about AI can be like taking a sip from that geyser.global.hitachi-solutions.com

In this episode of the Exchanges podcast by Hitachi Solutions, host Keith Shoulders is joined by co-hosts Marne Brocksmith and Mike Majarais as they dive into the topic of trustworthiness and building trust as a trusted advisor. Their special guest is Amy Pritts, the CE delivery lead at Hitachi Solutions. Amy shares her insights on the importance of being engaging, authentic, and curious in order to build trust with clients and colleagues. She emphasizes the value of vulnerability and active listening in cultivating intimacy and creating meaningful connections. global.hitachi-solutions.com

 If there's one word that can summarize the state of the manufacturing industry today, it would probably be “change”.  Supply chain challenges, labor shortages, economic unpredictability, and a rapidly evolving global landscape have spurred manufacturing business leaders to rethink how they do business, and how technology can help them evolve. The power and potential of Generative AI in solving real-world business problems is impossible to ignore, but what exactly does that look like for manufacturers? Join Advisory Host Dave Horstein and Industry 4.0 Expert Jeff Winter as they break this down for leaders solving for business in a very specific way for the manufacturing industry.global.hitachi-solutions.com

Leveraging process mining to drive Power Platform performance to do more is the topic of this episode with Host Joel Lindstrom and low code expert Amarnath Vootla.Process Mining analyzes system log files to discover bottlenecks, variants, and optimization opportunities in business processes. It's an AI powered X-ray into your workflows and efficiency rating. This can be refreshed on an ongoing basis to provide near-real-time monitoring of processes to identify inefficiencies and failure points.The result? Better insight and prioritized decision-making around automation and optimization with Microsoft Power PlatformTo learn more, check out our September edition of Power Platform INSIGHTS !global.hitachi-solutions.com

 Keith Shoulders, Marne Brocksmith, and Michael Majarais discuss the importance of personal and professional evolution in producing effective leadership.   Michael Majarais shares his journey from majoring in special education to VP of Project Services at Hitachi Solutions. He emphasizes the importance of seizing opportunities and having the courage to make changes, even if they are unexpected. He also stresses the value of diverse experiences and how they can contribute to one's growth and success in their career.  Marne Brocksmith highlights the importance of humility and understanding oneself in leadership. She explains how her background in various fields has helped her in her current role and how she has been able to apply her previous experiences to her work in project services.  We also talk about the importance of having a strong foundation of experience and training to be innovative and creative in one's career. He also highlights the importance of collaboration, support, and a focus on the organization as a whole.In summary, personal and professional evolution plays a crucial role in producing effective leadership. Having the conviction, curiosity, and courage to make changes and seize opportunities can lead to growth and success in one's career. Furthermore, having a diverse set of experiences and a strong foundation of training can help individuals become more innovative and creative leaders.global.hitachi-solutions.com

Host Brad Koontz walks through the concept of "invisible CRM" with Hitachi Solutions experts, including 2x Microsoft Fasttrack Architect Adam Piercy and Pre-sales architect James Bowen.Learn more about Microsoft Copilot, the concept of "invisible CRM," and how we're at the apex of all these tools coming together in a way that really works for sales and the way they function. And it's all achieved with a security-first mindset and approach.global.hitachi-solutions.com

This week on EXCHANGES our experts talk about Microsoft PowerBI + Fabric = Unified Data for Everyone. What does Fabric mean for your modern business? As our Power BI Expert Sandeep Pawar says, "It's more about creating solutions, and less about the plumbing." Don't miss a single episode of Hitachi Solutions EXCHANGES. Wherever you get your favorite podcasts!Hosted by Brad Koontz, with Power BI Experts Aditi Iyer, Sandeep Pawar and Bryan Campbellglobal.hitachi-solutions.com