Podcasts about comms business news

  • 3PODCASTS
  • 86EPISODES
  • 17mAVG DURATION
  • ?INFREQUENT EPISODES
  • Sep 30, 2018LATEST

POPULARITY

20172018201920202021202220232024


Best podcasts about comms business news

Latest podcast episodes about comms business news

UC Today - Out Loud
Out Loud: UC Awards 2018 - Collaboration Critical for the Future with GCI

UC Today - Out Loud

Play Episode Listen Later Sep 30, 2018 11:41


As part of the submissions for the inaugural UC Awards we spoke to award nominee GCI about their year so far, the main industry trends impacting them, and their plans for 2019. GCI are a leading converged IT and communications supplier who have been well established within the UK for over 20 years. They are also one of the fastest growing managed service providers within the UK with a suite of possible support and maintenance options for all manner of businesses. In this episode their CEO, Adrian Thirkill, was available to give us all the information on their position within the industry and plans for the future.

ceo united kingdom awards collaboration loud comms gci rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: UC Awards 2018 - Transforming the Customer Telephony Experience with Natterbox

UC Today - Out Loud

Play Episode Listen Later Sep 26, 2018 15:13


As part of the submissions for the inaugural UC Awards we spoke to award nominee Natterbox about their year so far, the main industry trends impacting them, and their plans for 2019. Natterbox provide cloud communications solutions that embed in the Salesforce platform. During 2018 they have experienced some remarkable growth and their Sales Director Ian Moyse is on hand to take us through all of the news.

awards transforming loud salesforce comms rob scott telephony ian moyse natterbox uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: UC Awards 2018 - A Year in the ZaiLife with ZaiLab

UC Today - Out Loud

Play Episode Listen Later Sep 23, 2018 9:50


As part of the submissions for the inaugural UC Awards we spoke to award nominee ZaiLab about their year so far, the main industry trends impacting them, and their plans for 2019. Asonele Kotu, Head of PR and Events for ZaiLab, is Patrick's guest on the podcast to discuss an incredibly busy year in one of the world's most innovative and disruptive companies. ZaiLab launched their 100% cloud-cased, pay-as-you-go contact centre platform earlier this year so expanding their footprint and raising brand awareness has been their main focus. ZaiLab have ambitious plans for the future so we hear what they have instore for 2019 and beyond.

head pr events awards loud comms rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: UC Awards 2018 - Security is Critical for Cloud Services with Tollring

UC Today - Out Loud

Play Episode Listen Later Sep 19, 2018 12:11


As part of the submissions for the inaugural UC Awards we spoke to award nominee Tollring about their year so far, the main industry trends impacting them, and their plans for 2019. Tony Martino who is the CEO of Tollring joins Patrick on the podcast to take us through all of the latest Tollring news as well as discussing the increasing importance of security and compliance across industry. Shifting work patterns are also impacting the requirements for organisations to be able to monitor and analyse data.

ceo security awards shifting comms cloud services rob scott uc today tony martino telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: UC Awards 2018 - The Customer is the Key with Five9

UC Today - Out Loud

Play Episode Listen Later Sep 17, 2018 13:56


We have launched our inaugural UC Awards 2018. The awards will be recognising the most disruptive and innovative companies and solutions across the Unified Communications and Collaboration industries. An industry esteemed judging panel will evaluate the applications and crown the winners in each of the seven categories. The winners, and those deserving of a special mention will be announced in November. As part of the submissions we spoke to award nominee Five9 about their year so far, the main industry trends impacting them, and their plans for 2019.

awards collaboration loud comms unified communications rob scott five9 rowan trollope uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
Out Loud: Node4 Offer Call Reporting and Analytics

UC Today - Out Loud

Play Episode Listen Later Sep 2, 2018 18:09


Call analytics and reporting can provide huge benefits to customers around the world who want to better understand and enhance their service provision. But often this information is in a format that is difficult for customers to understand and interpret. Node4 the UK based managed service provider are aiming to change that with the launch of their call reporting and analytics feature.

united kingdom offer analytics loud reporting comms rob scott mark phelps uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Cisco Collaboration Summer Update

UC Today - Out Loud

Play Episode Listen Later Aug 21, 2018 23:03 Transcription Available


As the financial year draws to an end at Cisco we review all of the latest news and updates from the summer in their world of collaboration. Next month Cisco have their annual sales conference GSX and we examine all the features that will be discussed during the event. Normally the FY year end brings some restructuring so it will be interesting to see what will unfold. We look at updates to the Webex meeting platform including expanded device support and democratised meetings.

collaboration loud cisco comms fy webex rob scott jonathan george gsx uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
Cisco Webex - UC Today Out Loud
Out Loud: Cisco Collaboration Summer Update

Cisco Webex - UC Today Out Loud

Play Episode Listen Later Aug 20, 2018 23:03


As the financial year draws to an end at Cisco we review all of the latest news and updates from the summer in their world of collaboration. Next month Cisco have their annual sales conference GSX and we examine all the features that will be discussed during the event. Normally the FY year end brings some restructuring so it will be interesting to see what will unfold. We look at updates to the Webex meeting platform including expanded device support and democratised meetings.

collaboration loud cisco comms fy webex rob scott jonathan george gsx uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: Creating a Self-Service Collaboration Culture With Unify Circuit

UC Today - Out Loud

Play Episode Listen Later Aug 16, 2018 22:58


Collaboration is one of the biggest rising trends through the technology world, enabling organisations to work together more efficiently across geographical locations and internal departments. Have the established players taken the best approach to enable the most effective collaboration? Unify have a fresh approach with their collaboration tool, Circuit. Circuit has a number of unique features that differentiate it within the market. In this episode we hear all about it and how effective collaboration is needed to create a self-service culture.

culture collaboration loud circuit atos comms unify self service rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: How Does Your Personality Impact Your Use of Technology? With Plantronics

UC Today - Out Loud

Play Episode Listen Later Aug 14, 2018 24:08


Everyone who has worked in an office knows that the way in which different people use technology varies dramatically according to their personality. Leading hardware solutions provider, Plantronics, have looked at this in depth with their research into the effect of personas. Would you work best with a desk phone or maybe just with a headset that is compatible with a mobile device? Plantronics have mapped seven different personality types and examined how technology can best be used to enhance each users working efficiency.

technology personality loud personas comms rob scott plantronics jennifer adams telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: Wire, The World's Most Secure Collaboration Platform

UC Today - Out Loud

Play Episode Listen Later Aug 9, 2018 27:45


Collaboration platforms are one of the hottest areas of technology that we examine at UC Today. Enabling effective communication and teamwork the platforms are becoming a vital business system within industry and professional environments. With the enormous rise in their uptake, the security of the platforms appears to have taken a back seat. Shadow IT is another aspect of business communication that organisations need to address to combat the use of consumer collaboration and communication tools. In this episode we discuss security with Wire who are arguably the world's most secure collaboration platform.

security collaboration platform secure loud wire enabling comms rob scott shadow it uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: Improve Your Customer Service with the Zendesk Benchmark Report

UC Today - Out Loud

Play Episode Listen Later Aug 5, 2018 17:36


Omnichannel communication now forms the basis of customer to business interactions across the globe with the days of single communication paths behind us. But why is omnichannel communication so important and is it getting harder for organisations to offer viable omnichannel customer experiences? Zendesk are one of the world's leading providers of customer service and support software and they examined why companies are looking to omnichannel to improve their CX provision. Their benchmark report analysed data from more than 45,000 of their customers in 140 countries and today we talk to them about the findings in detail.

loud customer service cx omnichannel comms zendesk rob scott ted smith benchmark report uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: How to Achieve Your UC Operational Efficiency Goals

UC Today - Out Loud

Play Episode Listen Later Aug 2, 2018 19:48


One of the most important aspects of any business are its communication systems. Connecting the organisations, often, global workforce, enabling communication with customers and partners is critical to operational success. How can you be sure that your systems are working as well as they can be? In this episode we examine the sort operational efficiency goals that organisations should be setting themselves and how best they can achieve those.

goals connecting achieve loud efficiency operational comms rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: We Take a Look at Five9's Portfolio

UC Today - Out Loud

Play Episode Listen Later Aug 1, 2018 20:26


Contact Centre is one of the fastest developing areas that we cover at UC Today. We hear from leading provider Five9 to examine their full portfolio. The world of the contact centre is changing so we wanted to understand how different products and services suit different customer requirements. As one of the leading providers of customer contact centre solutions we asked to break down their full product portfolio for us in this episode.

loud comms take a look rob scott five9 contact centre uc today telecoms news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news telecoms channel news
UC Today - Out Loud
Out Loud: Sizzling Summer Summary

UC Today - Out Loud

Play Episode Listen Later Jul 30, 2018 25:27


It has been a record breaking summer around the globe weather wise and the scorching temperatures have been mirrored in the hot bed of news and gossip within the unified communications and collaboration industries. The UC Today team look back over the last few months to summarise all the latest news for you. The team look back at the recent events, provide a news round up and look ahead to the next couple of months.

news loud comms sizzling rob scott uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
Microsoft Teams - UC Today Out Loud
Finally Some Skype News in Our July Microsoft Update

Microsoft Teams - UC Today Out Loud

Play Episode Listen Later Jul 29, 2018 31:20


Our expert guest Tom Arbuthnot takes us through July's monthly update for Microsoft Teams and Skype for Business. As always there is loads of news for Microsoft Teams with a host of new features that Tom runs through for us. The biggest news however is that Skype for Business Server 2019 has been made available in public preview. It will be the next stage for customers looking to continue their Skype for Business use on premise and Tom updates us on any new features and changes from the last version.

business microsoft skype microsoft teams comms rob scott tom arbuthnot uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: Migrating to the Cloud Your Way with Avaya

UC Today - Out Loud

Play Episode Listen Later Jul 26, 2018 25:02


More and more businesses are looking to the cloud to host their next communication platform. The enhanced feature availability, flexibility and resiliency offered by cloud platforms is becoming more and more appealing to organisations. The landscape in terms of provisioning is transforming rapidly and with the greater spectrum of options now available the decision on which path to choose is undoubtedly a difficult one. Avaya have made a huge effort to transform their offerings to specialise in cloud platforms and today we hear from some of their experts to break down the options available so that navigating the cloud course can be a little bit more simple.

cloud comms migrating cloud migration avaya rob scott uc today telecoms news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news telecoms channel news
UC Today - Out Loud
Out Loud: The Human Brain and the Future of Analytics with Calabrio

UC Today - Out Loud

Play Episode Listen Later Jul 25, 2018 17:58


The explosion in the amount of data available is transforming our ability to analyse business interactions throughout industries. This explosion is only expected to continue with the rise and onset of IoT. But how can organisations utilise this data for their benefit? Not all data is good data and being able to clarify the relevant sources from the background white noise is critical in enabling the most enhanced analytics. With the developments in artificial intelligence and machine learning, optimisation of analytics is not so much a future concept as it is with us right now. Workforce optimisation and analytics specialists Calabrio join Patrick on the podcast to discuss the topic.

ai artificial intelligence analytics loud workforce iot ml comms human brain rob scott calabrio uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
What Are the Different Realms of Reality?

UC Today - Out Loud

Play Episode Listen Later Jul 24, 2018 24:35


Augmented, mixed and virtual reality are some of the most exciting technologies emerging at the moment. But what are the different realms of reality? This episode of Out Loud explores the differences, benefits and practical applications of each realm. Our expert guests explains the nuances of each and provides some examples of how these can we used within industry and business.

reality vr realms telecom xr augmented comms out loud rob scott amy peck uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: 8x8 Change the Game with X Series

UC Today - Out Loud

Play Episode Listen Later Jul 22, 2018 18:08


8x8 specialise in cloud communication and customer engagement solutions and they have just announced the general availability of their next generation platform, X Series. Up until now there has been no offering within the industry boasting to combine one cloud solution for voice, video conferencing, contact centre, team messaging and collaboration but now there is. X Series is available across mobile and desktop devices and 8x8 are aiming to change the game with this all-encompassing new platform. We hear all about it in this episode of Out Loud.

loud comms change the game out loud rob scott x series uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
Out Loud: The Market has Finally Woken Up to Cloud Telephony with NFON UK

UC Today - Out Loud

Play Episode Listen Later Jul 19, 2018 20:40


The cloud telephony market is a crowded and competitive one. The market itself has grown more slowly than other markets where other applications and business functions have been migrated more readily to the cloud. It does appear now through that the cloud communication market is catching up and demand within organisations is growing. Within the UK the traditional channel market has already started to change. From the original setup of ICT resellers and voice specialists the lines are now blurring and the most resourceful and successful providers can provide all aspects of a business's technology needs.

market united kingdom cloud ict comms woken rob scott telephony telec uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: The New Age of the Collaborative Contact Centre

UC Today - Out Loud

Play Episode Listen Later Jul 18, 2018 22:04


Emerging technologies and the changing consumer landscape have transformed what customers expect from their business interactions. The traditional model of the contact centre has to transform too. In many cases it already has. With the massive increase in cloud based contact centre platforms many would argue we have already reached a new era. Brain Solis, author of Contact Center 2.0: The Rise of Collaborative Contact Centers, is the expert guest on the podcast today to provide an overview of his report which was commissioned by RingCentral. The report focusses on the premise that digital transformation is making contact centres more unified, collaborative and intelligent.

loud emerging new age collaborative comms contact center ringcentral brian solis altimeter rob scott contact centre uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: UCaaS, CPaaS and the Age of Agility with Ribbon

UC Today - Out Loud

Play Episode Listen Later Jul 17, 2018 20:08


UCaaS and CPaaS platforms are some of the most innovative within the communications market and can enable some real benefits for organisations that leverage them fully. One of the most desirable attributes for a business is that of agility, allowing them to react quickly and decisively in their often competitive industries. UCaaS and CPaaS platforms can really assist to create agile structural models for business and in this episode we look at how they can do this. Ribbon Communications have an intense focus on helping their customers and partners to achieve agile processes so are the perfect guest to join Patrick on the podcast for a deep dive into how they do this.

loud agility comms ribbon rob scott ucaas cpaas ribbon communications uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Mitel in the Cloud at CCW18

UC Today - Out Loud

Play Episode Listen Later Jul 16, 2018 10:04


Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. Mitel are one of the huge players in the communications landscape. They have made an enormous effort when it comes to transitioning their customers into the cloud. At the event they were showcasing their latest cloud contact centre solutions and we were there to discuss them and take a look.

las vegas cloud cx comms rob scott mitel uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
Out Loud: Nowhere is Safe from Twilio's Disruptive Approach

UC Today - Out Loud

Play Episode Listen Later Jul 12, 2018 12:05


Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. One of the most disruptive players in the communications market has been Twilio. Their innovative development based platform has captured the imagination of a huge amount of customers. As a CX focused event CCW's main premise suits the Twilio proposition so well as their platforms are hugely flexible, allowing organisations to tailor solutions to enhance their customer service as much as possible.

las vegas safe loud disruptive tel cx comms twilio ccw rob scott uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: Making Customer Experience a Competitive Advantage with Talkdesk

UC Today - Out Loud

Play Episode Listen Later Jul 11, 2018 9:43


Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. In this episode we hear from Talkdesk who is a leading cloud contact centre software provider. As a provider of customer contact systems events like CCW are vitally important for Talkdesk for a number of different reasons. We examine the main themes from the show and also look at some of this year's biggest industry trends.

las vegas loud customer experience cx competitive advantage comms ccw folia rob scott talkdesk uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: A Partner's Perspective on Avaya's Cloud Proposition

UC Today - Out Loud

Play Episode Listen Later Jul 10, 2018 22:10


Unified Communication systems seem to be the last bastion of an organisations infrastructure to move into the cloud. This can be the result of a number of factors but Avaya and their partners are keen to ensure the industry is fully prepared in all aspects. They have shifted their focus over recent years to their cloud portfolio. Today we hear from one of their specialist cloud partners, Formation Tech, about how their business started and why they chose Avaya's cloud platform as the foundation for their solutions.

partner cloud proposition comms avaya unified communications rob scott uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: Telling the Customer Service Story with Genesys

UC Today - Out Loud

Play Episode Listen Later Jul 9, 2018 13:21


Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. Genesys were one of the most visible brands at the event with various presenters and speakers taking part in the conference itself. One of the most interesting ideas we heard at CCW18 was the use of storytelling within CX experiences. Not fanciful tales to mislead customers but using narratives to ensure the customers get the best experiences possible.

las vegas loud customer service cx comms genesys rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: What is Predictive Routing with Genesys

UC Today - Out Loud

Play Episode Listen Later Jul 5, 2018 23:08


Call routing has always been considered a dark art with little or no recognition within businesses, despite the crucial role it plays within system functions. From Automatic Call Distributors through the development of CTI systems, the development of routing has come a long way. Queue based routing was the original premise with skills based routing a later enhancement. Now we have reached the age of predictive routing where AI can be utilised to maximise potential.

ai loud queue predictive comms routing cti telecoms genesys rob scott uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: High Five for Five9 at Customer Contact Week 2018

UC Today - Out Loud

Play Episode Listen Later Jul 4, 2018 21:59


Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year, which took place in Las Vegas in June. Five9 was the main sponsor and one of the most visible and prominent brands at the event. Patrick is joined by some of their executive team to discuss the event from a Five9 perspective but also review their position in the industry.

las vegas loud cx high five comms rob scott five9 customer contact uc today dan burkland telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: New UI for Webex Teams in Our June Update

UC Today - Out Loud

Play Episode Listen Later Jul 4, 2018 20:32


As usual loads has been going on in the world of Cisco collaboration. Our monthly update for June brings you all the latest news and updates for the platforms. Webex Teams has a new user interface (UI) and our Cisco expert takes us through the main changes. The changes all tie into Cisco's drive to make the platform as simple to use as possible. Further integration with the WebEx meetings platforms has also been enabled.

loud cisco ui comms webex rob scott new ui jonathan george uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
Cisco Webex - UC Today Out Loud
Out Loud: New UI for Webex Teams in Our June Update

Cisco Webex - UC Today Out Loud

Play Episode Listen Later Jul 3, 2018 20:32


As usual loads has been going on in the world of Cisco collaboration. Our monthly update for June brings you all the latest news and updates for the platforms. Webex Teams has a new user interface (UI) and our Cisco expert takes us through the main changes. The changes all tie into Cisco's drive to make the platform as simple to use as possible. Further integration with the WebEx meetings platforms has also been enabled.

loud cisco ui comms webex rob scott new ui jonathan george uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Using Threat Intelligence with CenturyLink

UC Today - Out Loud

Play Episode Listen Later Jul 1, 2018 17:12


Security threats continue to grow, evolve, and multiply, continually threatening organisations with a variety of undesirable outcomes. Now more than ever it is vital to clearly establish the most efficient and effective way of protecting your business systems. As organisations adopt more collaboration and communication solutions the risk of breach potentially increases with more access points for intruders. Security cannot be an afterthought it must be present through all stages of planning, deployment and usage.

security loud cyber comms threat intelligence centurylink rob scott uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: The Future of Work Report from Fuze

UC Today - Out Loud

Play Episode Listen Later Jun 27, 2018 11:56


Workforce behaviour is changing dramatically, the rise in remote and flexible working is dictating the requirements for employers. The youngest members of the workforce have very different ideas about how they are most productive, the traditional office setup and the tools businesses provide may not align with that. We also need to consider the next workforce generation who are not yet in employment but will be the graduates of the future in the next 5 to 10 years as their ideals might be even more radical.

loud future of work workforce comms fuze rob scott work report uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: Enhance Your Telephony Services with AudPro

UC Today - Out Loud

Play Episode Listen Later Jun 26, 2018 10:29


Organisations spend huge amounts of money on their public image. Branding, websites and marketing materials all play a crucial role in amplifying and enhancing a company's public image, but what about your telephony on hold systems? For too long phone systems have had unprofessional and inefficient on hold systems, often considered to be unimportant they actually play a huge role in the frontline of customer services. In this episode we discuss these systems and how they can be enhanced.

services branding loud enhance organisations comms rob scott telephony audio productions uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: Solving the 'Collaboration Problem' with RingCentral

UC Today - Out Loud

Play Episode Listen Later Jun 19, 2018 21:13


RingCentral have commissioned some research in their Zen Survey examining collaboration, where they try to establish the most efficient ways of working. The huge amount of communication and collaboration platforms available has increased the complexities for organisations when trying to optimise their workflows. Communication and collaboration methods vary according to various factors, including industry verticals but also within the different generations of an organisation's workforce. We take a look at the best ways to avoid disruption and ensure productivity.

collaboration loud comms telecoms ringcentral rob scott glip uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
Microsoft Teams - UC Today Out Loud
Out Loud: Microsoft Teams on the Frontline

Microsoft Teams - UC Today Out Loud

Play Episode Listen Later Jun 18, 2018 16:08


Microsoft Teams is one of the most popular collaboration platforms on the planet. We wanted to understand more about how it's growing with customers on a global scale. Modality Systems is the world’s largest Microsoft communications practice so they are perfectly placed to explain more about how Teams is being deployed and used by their customers. They join the UC Today team for a group discussion focusing on Microsoft Teams on the frontline in terms of deployment and the most critical factor, adoption.

microsoft skype loud frontline microsoft teams comms rob scott tom arbuthnot uc today modality systems telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud at the PeterConnects Roadshow

UC Today - Out Loud

Play Episode Listen Later Jun 17, 2018 7:31


PeterConnects offer a variety of innovative solutions to enhance Microsoft’s Skype for Business and Cisco’s Unified Communications Manager platforms. Their customer contact centre solutions comprise an Attendant, ServiceDesk, ManagerAssistant, OmniDirectory and a ContextManager. We hear from their CEO where we discuss the penultimate leg of their European partner tour and the future of their portfolio.

ceo business european microsoft skype loud cisco roadshow comms attendant out loud rob scott service desk uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: Your Sales Approach Must Change

UC Today - Out Loud

Play Episode Listen Later Jun 12, 2018 27:56


The traditional sales landscape is changing. The different purchasing models used by businesses and also within the consumer environment require a shift in sales approach. Many more services are moving to consumption models. Historically a sale for a particular product or service might have been made only once every few years before an upgrade. Now though with the rise in the consumption economy and with increased buyer power, flexibility on the behalf of the buyer is enhanced. We consider these changes and how selling may need to morph to reflect changing industries.

sales selling loud historically comms out loud rob scott ian moyse natterbox uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud at Ribbon Perspectives 2018

UC Today - Out Loud

Play Episode Listen Later Jun 11, 2018 20:24


Ribbon Communications are one of the largest communications equipment and software manufacturers after the merger of GENBAND and Sonus Networks. Their annual event 'Ribbon Perspectives 2018' took place in Los Angeles and UC Today were there to hear from some of their senior executives and bring you a summary of the event. We hear about the importance of the gathering and also about some of their innovative new solutions that took centre stage during proceedings.

los angeles perspectives loud microsoft teams comms ribbon rob scott ribbon communications uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Big Week Ahead for Five9 at Customer Contact Week 2018

UC Today - Out Loud

Play Episode Listen Later Jun 7, 2018 9:18


Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. This year's event starts on the 18th of June in Las Vegas and UC Today will be there to bring you all of news. One of the biggest and most exciting brands attending will be Five9 who provide leading cloud contact centre software. In this episode we speak to them to preview the event to find out why it is so important for providers of CX enablers.

las vegas loud cx big week comms week ahead rob scott five9 customer contact uc today dan burkland telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
Out Loud: Cisco Collaboration Change Update

UC Today - Out Loud

Play Episode Listen Later Jun 6, 2018 15:09


May has been a huge month for Cisco, following all the April news from their collaboration summit where they announced the end of Spark. The rebranding in full began in earnest in May. We follow up all the news and look at the changes that have come into force. Most of these changes seem to be in line with a general transition in terms of strategy from Cisco, where they are looking to focus more one product set, Webex. There was also some breaking news in terms of departures so we explore those as well.

collaboration spark loud cisco comms webex rob scott jonathan george uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Virsae Ask If Your UC Environment is Inefficient?

UC Today - Out Loud

Play Episode Listen Later Jun 6, 2018 20:07


Unified Communication platforms are some of the most important business systems utilised by organisations. Providing the vital links between departments, colleagues, partners and customers they are the lifeblood of nearly all industries. But are they working to their full potential? Research conducted by UC management specialists Virsae indicates that many are not. Over provisioning, inefficient design and underutilised capacity are just some of their many findings which could be costing businesses millions worldwide. We hear from Virsae about the research and look at the best ways for businesses to try and improve their systems.

research environment providing loud uc tele comms inefficient unified communications rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
Cisco Webex - UC Today Out Loud
Out Loud: Cisco Collaboration Change Update

Cisco Webex - UC Today Out Loud

Play Episode Listen Later Jun 5, 2018 15:09


May has been a huge month for Cisco, following all the April news from their collaboration summit where they announced the end of Spark. The rebranding in full began in earnest in May. We follow up all the news and look at the changes that have come into force. Most of these changes seem to be in line with a general transition in terms of strategy from Cisco, where they are looking to focus more one product set, Webex. There was also some breaking news in terms of departures so we explore those as well.

collaboration spark loud cisco comms webex rob scott jonathan george uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Avaya Driving Transformation With Loyalty2gether

UC Today - Out Loud

Play Episode Listen Later Jun 4, 2018 20:39


Digital and business transformation is one of the main focus areas for organisations looking to modernise and ensure they remain relevant within their industries. Avaya have a huge customer base and their latest promotion is designed to help their customers on their transformation journeys. For every organisation digital transformation is a unique process but Avaya are in a critical position to help their customers examine their communication platforms to ensure that they enable the benefits that transformation can bring.

digital transformation driving loud comms avaya rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Dialpad on TalkIQ Acquisition

UC Today - Out Loud

Play Episode Listen Later Jun 3, 2018 14:45


Emerging technologies like AI are really creating a buzz within the industry, but how do customers take advantage of the benefits? Pure-cloud communications provider Dialpad are here to help. They have added a specialist AI business TalkIQ to their platform and plan to enhance their existing proposition by adding further AI features and tools to their three main business offerings.

ai pure loud emerging acquisition comms rob scott dialpad craig walker telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
RingCentral Out Loud at UC EXPO

UC Today - Out Loud

Play Episode Listen Later May 31, 2018 16:19


RingCentral were one of the biggest brands at UC EXPO 2018, we hear from them about their attendance at the event and some of the main trends from this year. Once we hear about their expo exploits we then move on to get their take on the current communication industry.

loud comms ringcentral rob scott uc today uc expo telecoms news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news telecoms channel news
Microsoft Teams - UC Today Out Loud
Out Loud: May is for Microsoft Teams

Microsoft Teams - UC Today Out Loud

Play Episode Listen Later May 30, 2018 16:48


In this month's Microsoft Monthly update we hear from our usual expert Tom Arbuthnot who takes us through all of the latest news for Microsoft's collaboration platforms that emerged during May. Tom and Patrick review UC EXPO 2018 where Teams was one of the platforms that people and partners were discussing most. Tom then goes on to give us information on the three main updates that related to Skype for Business and Teams over the last month.

business microsoft skype loud microsoft teams comms rob scott tom arbuthnot uc today uc expo telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud with Tollring ‘Tackling Toll Fraud Together’

UC Today - Out Loud

Play Episode Listen Later May 29, 2018 20:56


Toll fraud has for a too long been a major problem within the UK Communications industry. Every year businesses fall victim to various sophisticated schemes which run up huge bills and leave the businesses to pick up the tab. In today's episode we host a panel of expert guests who all see fraud from a different angle within the UK. Tollring are specialists in fraud detection and prevention and they are joined by their partners BT and Daisy Group to discuss the issues and how the industry can better deal with this threat.

united kingdom fraud tackling loud toll bt comms rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Communication Security with BestVPN.com

UC Today - Out Loud

Play Episode Listen Later May 28, 2018 18:38


Communication and internet privacy is a hot topic, not just within industry but around the world globally. Government, big business and cyber-crime networks are all working to track and utilise data gleaned from your user activities, whether that’s what you look at or who you communicate with. Providing insights on how to ensure your privacy online BestVPN not only offer comparative VPN reviews but also other insights onto how to try and keep your data private online.

government security privacy providing loud vpn comms rob scott uc today bestvpn telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Unbelievable UC EXPO 2018 Round Up

UC Today - Out Loud

Play Episode Listen Later May 24, 2018 14:53


UC EXPO is Europe's biggest communication and collaboration event and 2018 did not disappoint. UC Today attended the event as media partners so in this episode of the Out Loud podcast we take you through all of the main news from the show. From Cisco through to Microsoft and stopping off on the way to discuss the emerging technologies on show at the event, we cover off all of the news for you if you weren't able to make it to the Excel in London.

europe microsoft loud excel unbelievable comms out loud rob scott uc today uc expo telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: GDPR Are You Ready? Five9 is…

UC Today - Out Loud

Play Episode Listen Later May 23, 2018 16:08


GDPR comes into force on Friday the 25th of May and the hugely anticipated deadline has created so much buzz in the industry. A set of regulations that further enforce and tighten the restrictions around organisations and businesses managing the personal data and privacy of EU citizens. There are threats of huge fines for those who don’t comply with the new regulations. We speak to Five9 about how they have been preparing and helping their customers to be as ready as possible.

european union loud compliance gdpr comms rob scott five9 uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: The Competitive World of Collaboration with Slack

UC Today - Out Loud

Play Episode Listen Later May 22, 2018 12:25


Slack recently announced they have reached an impressive 8 million daily users. So in this episode we speak to them to get their take on the current collaboration market. Since their inception the market has changed dramatically and many new players have entered as competitors. Not only has the competition increased but the market dynamic has changed with a much greater uptake of collaboration tools, like Slack, rapidly expanding the available market for providers.

collaboration loud slack competitive comms uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
Out Loud: Balancing Security and User Experience with DisplayNote

UC Today - Out Loud

Play Episode Listen Later May 21, 2018 19:53


Creating the optimal user experience is often the main focus for collaboration technology providers but if you don’t meet the general requirements of business it's redundant. Enterprise organisations must ensure security and compliance when looking to implement technology solutions. What are the main considerations for businesses and how can they manage their own requirements for deployment and management whilst enabling users to operate the solutions easily? In this episode we speak to DisplayNote to find out how they address this.

security balancing loud enterprise user experience comms rob scott ed morgan uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Cisco in the Clouds with Snorre Kjesbu

UC Today - Out Loud

Play Episode Listen Later May 18, 2018 9:09


There have been some major changes within Cisco's collaboration unit recently with the rebrand to Webex and some senior staff departing. During a partner collaboration event in London we caught up with Vice President and General Manager of Cisco's collaboration unit Snorre Kjesbu. Snorre was presenting at the event, which took place on the top floor of the Shard building in London and we had the chance to discuss all things collaboration.

vice president general managers clouds cisco comms webex shard rob scott snorre uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
Cisco Webex - UC Today Out Loud
Out Loud: Cisco in the Clouds with Snorre Kjesbu

Cisco Webex - UC Today Out Loud

Play Episode Listen Later May 17, 2018 9:09


There have been some major changes within Cisco's collaboration unit recently with the rebrand to Webex and some senior staff departing. During a partner collaboration event in London we caught up with Vice President and General Manager of Cisco's collaboration unit Snorre Kjesbu. Snorre was presenting at the event, which took place on the top floor of the Shard building in London and we had the chance to discuss all things collaboration.

vice president general managers clouds cisco comms webex shard rob scott snorre uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Out Loud: Preventing Fraud with Voice Biometrics

UC Today - Out Loud

Play Episode Listen Later May 9, 2018 11:12


As an expert in the field Brian Martin talks to us about voice biometrics. Fingerprints and DNA have long been used within the security industries and law enforcement to identify criminals and fraudsters. The next phase in within security provision maybe a voice database. Companies like Spitch have developed speech solutions to such a degree that keeping the voices of criminals or fraudsters in a database could prevent some of the most common fraudulent tactics that the industry falls victim to currently. We hear from the speech solution specialists about how voice solutions can assist in compliance and how the solutions can assist within all industries when it comes to avoid fraud.

voice dna companies fraud loud preventing fingerprints comms biometrics rob scott brian martin uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: ForgeServe a Device Deployment Dream

UC Today - Out Loud

Play Episode Listen Later May 7, 2018 19:08


Deployment and management of IP devices has been a headache for organisations, resellers and distributors historically. Solutions that can assist with this often time consuming and inefficient process are invaluable. In today's podcast we hear from Swoop Datacom and Westcon about ForgeServe a solution that can revolutionise device deployments.

ip loud device deployment comms rob scott uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: The Future of Voice

UC Today - Out Loud

Play Episode Listen Later May 3, 2018 25:51


Omnichannel communication is one of the hottest trends within unified communications and collaboration technology but in today's episode we focus on voice. The most traditional communication method between customer and organisations voice is still the most important tool in customer service. Red Box Recorders specialise in voice capture and understand the use of voice more than most so we put our questions to them to try and understand more about how it has developed historically.

voice loud omnichannel comms redbox telec uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
April Showers UC Today with BIG News

UC Today - Out Loud

Play Episode Listen Later May 1, 2018 19:02


April 2018 has proved to be one of the hottest months in Unified Communications and collaboration with loads of breaking news. Publisher of UC Today Rob Scott joins Patrick for a review of the month where they discuss all the biggest and most popular stories. The pair also look ahead to the month of May to speculate about what may occur and examine some of the upcoming deadlines such as GDPR.

publishers big news gdpr comms april showers unified communications rob scott uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
CPaaS and the Battle for the Consumer of Tomorrow

UC Today - Out Loud

Play Episode Listen Later Apr 29, 2018 20:39


Has the realisation that customer service and CX is the most important factor within business finally dawned on global industry? One of the buzz phrases within UC and C currently, it appears that many organisations have realised that the customer and their experiences are so critical to enable business success. Today on Out Loud we discuss the provision of customer service and how technology platforms are important but not the most vital factor in providing great customer services.

battle consumer uc cx comms out loud rob scott cpaas clx teleco uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
Microsoft Teams - UC Today Out Loud
Destination Microsoft Teams

Microsoft Teams - UC Today Out Loud

Play Episode Listen Later Apr 26, 2018 23:15


In this month's Microsoft Monthly update we hear from our usual expert Tom Arbuthnot who takes us through all of the latest news for Microsoft's collaboration platforms from April. With lots of news within the industry in general, Microsoft are not to be out done releasing various updates and some important news relating to end of life products and platforms.

microsoft skype destination microsoft teams comms rob scott tom arbuthnot uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud: How Workforce Optimisation Can Boost the Customer Experience with Ross Daniels from Calabrio

UC Today - Out Loud

Play Episode Listen Later Apr 23, 2018 22:19


One of the fastest growing cloud platforms is CCaaS and one of the leading providers for workforce optimisation is Calabrio who understand the benefits. This podcast explores the importance of customer service and how cloud platforms can enhance an organisation’s ability to provide great service.

boost loud workforce daniels customer experience comms optimisation rob scott ccaas calabrio uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
People Power Out Loud

UC Today - Out Loud

Play Episode Listen Later Apr 19, 2018 27:13


Emerging technologies and UC and C platforms within organisations are often cited as being critical to the success of the business but really the people and staff using the systems are more important. User uptake when it comes to technology is crucial to any deployment's success. But how do you know you have the right people to fully utilise technology in the first place? Recruitment, staff training and employee satisfaction are critical factors and today on Out Loud we examine those.

loud emerging recruitment user uc comms out loud people power life size rob scott poeple uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: IBM and Zoom Team up for Watson Workspace

UC Today - Out Loud

Play Episode Listen Later Apr 18, 2018 13:26


Watson Workspace is IBM's communication and collaboration platform and UC Today bought you the news last month that they would be utilising Zoom video as part of its offering. Out Loud are joined by Zoom and IBM to find our why the partnership is such a great fit and the reasons behind it. We also explore the potential for the platform moving forward utilising Zoom's video tools and the benefits that can bring to users.

zoom ibm loud workspace team up comms out loud rob scott dave berman uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
The Workplace of the Future

UC Today - Out Loud

Play Episode Listen Later Apr 8, 2018 17:33


The modern workplace has changed dramatically since the turn of the century. From the traditional idea of a workplace 20 years ago in the archetypal office to the modern idea of remote working, the environment has transformed completely. In this episode we are joined by Mike Adams who is Channel Manager for Zoom Video Communications. Mike and Patrick discuss the new ideology of the workplace and how modern technology can enable much more innovative design when it comes to the 'office' wherever that might be.

future zoom workplace comms mike adams rob scott zoom video communications channel manager uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
White Van Man Driving the Cloud

UC Today - Out Loud

Play Episode Listen Later Apr 5, 2018 22:23


The qualities of a successful entrepreneur are often hard to define and quantify, especially within the technology sector. Dave Dadds undoubtedly has those qualities. He spoke exclusively to UC Today about his industry history and how he managed to move from being a BT engineer in the 1980s to now being CEO of various successful technology businesses. Founder of VanillaIP and Uboss, Dave was one of the first to recognise the potential value in cloud communications and capitalise on this by providing great services to customers.

ceo founders driving cloud bt telecom comms rob scott white van man uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Utilising Emerging Technology with LogMeIn

UC Today - Out Loud

Play Episode Listen Later Apr 4, 2018 15:29


Artificial Intelligence, Augmented Reality and the Internet of Things are all hot topics within business, but does anyone fully realise the practical applications? LogMeIn have a real understanding. Making use of these emerging technologies within organisations is key to their success so we discuss some of the practical applications now and the future possibilities.

ai internet artificial intelligence iot internet of things augmented reality emerging technologies comms utilising logmein rob scott uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
Out Loud: March Madness in the UC Market

UC Today - Out Loud

Play Episode Listen Later Apr 2, 2018 16:41


The last few months within UC and C have certainly been eventful. Publisher of UC Today Rob Scott joins Patrick for a review and round up of all the news. From last week's breaking story of Plantronic's Polycom acquisition to the confirmation of the Cisco BroadSoft deal's ratification we review all of the goings on and what might be to come in the next few months.

market march madness loud publishers uc comms rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
Improve Your Customer Service Provision with Data Analysis

UC Today - Out Loud

Play Episode Listen Later Mar 28, 2018 21:08


Collaboration technology and tools are often lorded as the best way for organisations to increase efficiencies for their end users, quantifying that efficiency is often more difficult. Realising those productivity gains is critical to proving value and providing accurate information in relation to ROI. With companies using a variety of different collaboration and communication mediums the issue of data analysis is made even more complex. We look at the correlation between accurate data analysis and providing great customer services

collaboration roi provision customer service comms realising data analysis scott walker rob scott uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
Microsoft Teams - UC Today Out Loud
Microsoft Teams Dominates - With Tom Arbuthnot

Microsoft Teams - UC Today Out Loud

Play Episode Listen Later Mar 26, 2018 22:22


It's been a very busy month in the world of Microsoft Teams with a host of new features and updates released at Enterprise Connect 2018. Microsoft magician Tom Arbuthnot joins Patrick again for a breakdown of all the news including new feature updates and logistical changes making Teams a more open platform for voice calls.

microsoft skype dominates microsoft teams comms rob scott enterprise connect tom arbuthnot uc today ec 2018 telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
Dolby and the 'Art of Sound' on Out Loud

UC Today - Out Loud

Play Episode Listen Later Mar 21, 2018 11:25


Often one of the lowest priority mediums within collaboration and meeting technology, sound is sometimes overlooked. Enhanced video capability and a simple user interfaces seem to be the number one targets with little attention paid to the quality of the audio. We spoke to Andrew Border from Dolby and he explains why this should not be the case and that sound and audio quality should be the number one priority for enabling functional and effective remote collaboration.

sound loud enhanced comms dolby rob scott uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
Out Loud on Alexa for Business with General Manager Collin Davis

UC Today - Out Loud

Play Episode Listen Later Mar 19, 2018 9:34


One of the most interesting angles at EC 2018 last week was the potential disruption caused by the new big players entering the market such as Amazon. The success of Alexa within the consumer world has driven a real desire for professional organisations to be able to leverage this technology in the workplace. We were lucky enough to be able to secure some time with General Manager for Alexa for Business Collin Davis so he could explain how they are looking to change the existing market.

amazon general managers loud ec comms rob scott collin davis uc today ec 2018 telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
Out Loud at Mitel Next 2018

UC Today - Out Loud

Play Episode Listen Later Mar 7, 2018 16:12


Earlier this week during Mitel Next 2018 in Munich we were lucky enough to speak to a host of senior Mitel Executives to hear their thoughts and opinions on the technology world and how Mitel fit into it. VP for UK & I and EMEA Channels Richard Roberts, CMO Wes Durow and EVP of Mitel Solutions Bob Agnes were all guests on Out Loud live giving us their opinions on all the latest trends.

loud munich evp comms out loud rob scott mitel uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
GDPR, 88 Days and Counting! We Discuss the New Legislation with Avaya

UC Today - Out Loud

Play Episode Listen Later Feb 27, 2018 16:03


Joining Patrick on the pod today was Koldo Loidi, Avaya’s Global Data Privacy Officer, to discuss upcoming GDPR implementation. A specialist in the field Koldo explains some of the steps that Avaya have taken already to ensure their internal processes are up to the new legislation and how that will protect their customers.

counting legislation gdpr comms avaya koldo rob scott uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
Microsoft Teams - UC Today Out Loud
Microsoft Skype and Teams

Microsoft Teams - UC Today Out Loud

Play Episode Listen Later Feb 26, 2018 14:56


In this debut episode Tom gives us a brief history of the Microsoft Collaboration platforms, both Skype for Business and Teams. We discuss the differences between the two platforms and the plans that Microsoft have for each over the next month. Tom also explained some of the licensing changes that Microsoft have made around the new edition of Skype for Business. Then we look at the changes that Microsoft have made within Teams such as the new shortcut commands.

business microsoft skype comms rob scott microsoft skype tom arbuthnot uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
'Out Loud' Unified Communications in 2018 with Kira Makagon of RingCentral

UC Today - Out Loud

Play Episode Listen Later Feb 20, 2018 14:58


Kira Makagon is on the pod today. Kira is the Executive Vice President of Innovation at RingCentral so has a great insight into the UC marketplace. Kira looks ahead into the rest of 2018 to examine some of the emerging technologies that are shaping the industry. We also discuss their focus on simplicity for users and their development plans for the rest of the year.

innovation loud uc comms ringcentral unified communications rob scott uc today telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
'Out Loud' on the Workplaces of the Future with Vishal Brown

UC Today - Out Loud

Play Episode Listen Later Feb 18, 2018 19:11


Joining Patrick on the pod today was Vishal Brown from Yorktel to discuss the potential workplaces of the future and how they can be achieved with Unified Comms and collaboration. Vishal explains that to achieve the agile and mobile workplaces organisations demand, work is required from all factions from end users to systems integrators.

loud workplaces comms vishal rob scott uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
'Out Loud' at the Avaya Edge World Tour

UC Today - Out Loud

Play Episode Listen Later Feb 15, 2018 9:40


On Tuesday during Avaya's Edge World Tour we were lucky enough to speak to Fadi Moubarak, VP of International Markets at Avaya about their world tour and how they want to boost their partner's Avaya offering. We also spoke to some Avaya partners to find out how the event helps them and what they expect to happen with their Avaya business going forward.

loud formation world tour comms telecoms international markets avaya rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
'Out Loud' ISE 2018 and Similar Events, Why Bother?

UC Today - Out Loud

Play Episode Listen Later Feb 14, 2018 10:09


Whilst attending ISE 2018 in Amsterdam last week we asked all of the vendors that we spoke to about why they go to huge amounts of effort to attend events. We tried to find out their main drivers for attending and if that justifies some of the huge costs behind the scenes.

events amsterdam loud similar bother comms ise rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
'Out Loud' The Future of Online retail? With André Hordagoda of GoInStore

UC Today - Out Loud

Play Episode Listen Later Feb 13, 2018 20:56


André Hordagoda, co-founder of GoInStore, told us all about their proposition and how the future of online customer services and ecommerce might be drastically different in the future. With over 10 years' experience on the retail technology sector Andre is very familiar with the current systems in place and how these might develop in the future.

retail loud comms online retail rob scott uc today telecoms news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news
UC Today - Out Loud
'Out Loud' on SD-WAN with Atchison Frazer of Talari Networks

UC Today - Out Loud

Play Episode Listen Later Feb 12, 2018 24:31


Today we look at SD-WAN with Atchison Frazer of Talari. One of the original innovators within software defined wide area networks Talari have great experience of the market. Atchison has a long history within the network industry both in the UK and the USA so was able to give us an overview on the benefits of SD-WAN and talk us through Talari's unique features.

united states united kingdom loud networks uc comms frazer out loud atchison sd wan uc today telecoms news telecoms industry news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news
UC Today - Out Loud
'Out Loud' Cloud Services in 2018 with Karl Roe of Nuvias

UC Today - Out Loud

Play Episode Listen Later Feb 11, 2018 18:29


With a long history in the UK channel, working within data centres and cloud service providers, Karl Roe of Nuvias is perfectly placed to give his Cloud Service predictions for 2018. Through the importance of IP and AI as a default for businesses, listen in as Karl gives us his breakdown for the year ahead.

ai united kingdom ip telecom comms cloud services out loud uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
'Out Loud' Collaboration Trends with VP and Analyst at Nemertes Research, Irwin Lazar

UC Today - Out Loud

Play Episode Listen Later Feb 8, 2018 17:11


Irwin Lazar joins us on 'Out Loud' as we look at the emerging market trends within the collaboration space. Currently Vice President Service Director at Nemertes Research, Irwin has a broad range of experience across the market sector and is currently working on analysis of the data relating to market trends within Unified Communication and Collaboration.

research collaboration loud analysts irwin comms lazar unified communications rob scott uc today telecoms news telecoms statistics unified communications news telecoms channel news cloud communications news comms business news telecoms industry news
UC Today - Out Loud
'Out Loud' Huddle Room 101 with David Danto of Dimension Data

UC Today - Out Loud

Play Episode Listen Later Feb 6, 2018 20:08


UC Today 'Out Loud' are joined in this episode by David Danto currently a consultant at Dimension Data. With years of experience across a range of industries David gave us his insights into how Huddle Rooms have developed and the trends for collaboration spaces going forward. We also discussed the ideology of such spaces and how organisations can better utilise such a resource in the modern world.

collaboration loud comms room 101 rob scott dimension data danto uc today huddle room telecoms news unified communications news telecoms channel news cloud communications news comms business news telecoms industry news telecoms statistics
UC Today - Out Loud
'Out Loud' Welcome to UC Today's New Production

UC Today - Out Loud

Play Episode Listen Later Jan 29, 2018 6:57


For the first episode of Out Loud I thought who better to speak to than the founder and publisher of UC Today Rob Scott. Rob gives us an insight into the history of UC Today, his plans for its future and insight into the UC World.

production loud comms rob scott uc today telecoms news cloud communications news comms business news telecoms industry news telecoms statistics unified communications news telecoms channel news