Digital Government podcast

Cybersecurity is a shared responsibility that requires strong partnerships between governments and businesses. Governments, therefore, face the challenge of adapting to a world where – in the cyber domain – the state is not the sole provider of intelligence or security, and private sector emerges as a cyber intelligence actor. In this Podcast episode, eGA's Head of Cybersecurity Merle Maigre speaks with Jack McCurley, a senior intelligence consultant at Recorded Future, about what it takes to build national resilience when the threats are global and decentralised. “Threat actors are networked. If defenders aren't, we're already behind,” he says. A first look, here, into the tools and public-private cooperation in cyber threat intelligence sharing reshaping cybersecurity from the inside out. All in anticipation of the e-Governance Conference 2025 session on public-private partnerships on the matter, where today's speakers will be joined by Liga Raita Rozentale and Nerses Yeritsyan to discuss how shared responsibility can be turned into shared defence. 

The EU's Digital Decade 2030 agenda lays out an ambitious vision: a digitally skilled population, secure and sustainable infrastructure, modernised public services, and a thriving digital business environment. But how do we get there in a way that is concrete, practical, and scalable? In this Digital Government Podcast episode, we sat down with Federico Menna, CEO of EIT Digital and the keynote speaker of the e-Governance Conference 2025. With a background spanning both telecom innovation and pan-European tech investment, Menna brings a dual perspective. And his message is clear: Europe must lead through strategic digital investment rooted in public value, ecosystem cohesion, and global competitiveness.  

Artificial intelligence is moving into the mainstream of government and industry, and with it comes new responsibilities. Mapping today's AI landscape, then, means looking into the behavioural shifts it triggers, the governance frameworks it demands, and the global power dynamics it reshuffles. In this Digital Government Podcast episode we're joined by Matthew Blakemore, CEO of AI Caramba! and a leading architect behind the ISO/IEC 8183 international AI standard. Known for bridging cutting-edge innovation with public value, Blakemore has helped shape global conversations on AI data governance, ethical deployment, and public sector readiness. In preparation for his keynote at the e-Governance Conference 2025, we draw from practical frameworks and his experience advising governments and media networks to explore how to govern AI with clarity, caution, and intention. Well before algorithms outpace the institutions meant to oversee them. 

What does it mean to lead digital transformation when the stakes are high, and the playbook is being written in real time? Statesmanship shines in this Digital Government Podcast episode with Taimar Peterkop, Estonia's former State Secretary now with e-Governance Academy, and one of the architects behind the country's acclaimed digital governance model.  From navigating the 2017 ID-card crisis, to coordinating national responses during the pandemic and the war in Ukraine, Peterkop brings front-row insight into the real-world meaning of purposeful leadership. 

While governments worldwide keep evolving and adapting to new ways of rolling out public services, Ukraine – even faced with a full-scale military aggression – offers a compelling example of how savvy transformation processes can bring services closer to people. Here is where the Digital Competence Centre (DCC)/ Центр цифрових компетенцій steps in, as a hub for the development, standardisation, and optimisation of Ukraine's public digital services. Two guests join us in this episode to illustrate how it all comes together. Iryna Zabolotna, Head of the Department for the Implementation of Electronic Services at the Ministry of Digital Transformation of Ukraine, and Mykhailo Kornieiev, Senior Expert on Information Technology at the e-Governance Academy (eGA).  Methodology, challenges, and impact of digital service development in Ukraine – get a hold of the progress made, and the valuable lessons that may help governments worldwide improve their service delivery. 

There's motion in the Caribbean region. The area is known for its constant movement of people, businesses, and services across national borders. Whether for work, trade, or social reasons, citizens routinely engage in cross-border exchanges. Interoperability, as a consequence, becomes a prerequisite and enabler of these (and further) exchanges.  Rodney Taylor, Secretary-General of the Caribbean Telecommunications Union (CTU), and Heiko Vainsalu, Senior Expert at the e-Governance Academy, join us in this podcast episode to explore how facilitating such exchange extends beyond matters of technology. Rather, it is a natural step to translate existing patterns of movement and collaboration into the digital space. 

Once past the first point of emergency, integration into a new society is not limited to finding – as basic as the need is – only a safe place to live. It's also about access to services, employment, and a sense of community, too. For many Ukrainians who relocated to Estonia following the full-scale war launched by Russia, digital skills can be the key to more easily addressing the needs of this new reality.  The DEUCE project, led by the e-Governance Academy and funded by the U.S. Department of State, has done great in supporting this transition by empowering Ukrainian refugees with digital skills, strengthening their self-sufficiency, and training community resilience. At the heart of the initiative are “digital envoys” – volunteers, trained to help fellow community members better engage with Estonia's digital society. Through targeted mini-projects, including tools to prevent scams, improve access to local services, and enhance job market readiness, we explore what digital inclusion encompasses with Dmytro Khutkyy, Expert in Governance & Engagement at e-Governance Academy, and DEUCE digital envoy Olena Denysenko, also Analyst in Political Studies at Tartu University. 

Digital transformation has long by now been a cornerstone of modern governance, reshaping how societies function and how services are delivered. How often, though, does the conversation evolve beyond efficiency gains and automation? In this special episode, Kristina Mänd, Programme Director of the e-Governance Conference 2025, joins us to explore:

It is no mystery that the search for IT professionals to join the public sector's ranks has come to be a full-fledged quest. Yet, next to being a challenge to address, it opens up opportunities for organisational growth, and also – perhaps – a few ways to rethink work. On the table, there should be a real understanding of people's wishes and expectations from work. Next to that, public administrations should considerately present potential prospects of all value that comes from working in the public sector. Which means, for the community at large. In this podcast episode, Kadi Kanarbik, Senior Expert at e-Governance Academy outlines what makes recruiting and retaining IT talent effective, and the value propositions that the public administration should never forget to highlight.  

With cyber threats growing in sophistication and scale, organisations must rethink their strategies to safeguard digital assets and operational continuity. Security Operations Centers (SOCs) stand at the forefront of this effort, acting as centralised hubs where cybersecurity professionals monitor, manage, and mitigate threats. The rise in cyber threats – estimated to have grown by 25% annually over the past half-decade – has amplified the importance of SOCs. In this podcast hosted by Merle Maigre, Head of Cybersecurity at e-Governance Academy, Margus Vaino and Martin Paas from Telia discuss the evolution, challenges, and opportunities surrounding SOCs – from the point of view of a major telecommunications player.  Acknowledging the rising importance of SOCs is only the beginning: the increasing complexity of cyber threats, and the essential steps required to build and sustain effective cybersecurity infrastructures, are all part of the roadmap to effective cyber defence. 

The AI reckoning is here, and that's not just based on announcements and latest releases from top corporate actors in the field. Artificial intelligence is rapidly reshaping how governments serve their citizens, making processes more efficient, policies more targeted, and economies more dynamic.  Among experts, few understand this transformation better than Luukas Ilves, former Chief Information Officer of Estonia, and now Advisor to the Deputy Prime Minister of Ukraine. You may find him where innovation is.  Drawing from his experience in two nations that are widely acknowledged as digitally advanced, he presents a compelling view of AI's transformative potential in governance. The challenges it brings, the practical steps needed to realise its promise – in this episode of the Digital Government Podcast, we do a deep dive into what the future holds for governments approaching AI. 

Awareness of the benefits of digital transformation is increasing in Latin America and the Caribbean (LAC), as it is collaboration with international entities to drive projects forward. Year by year, this is laying down pathways for a more connected and inclusive digital government, with tangible benefits for the population and the economic area as a whole. Miguel Porrúa, Lead Specialist on Digital Government at the Inter-American Development Bank (IDB), sat down with us to share some valuable insight into the evolution of digital government across LAC. Picking up on the post-pandemic momentum is essential to keep the ball rolling in the region. But all development projects and new initiatives must be tailored to local, national needs, and the key topics in governments' focus across the area. 

It is a major step towards global digital integration, the one coming from Ukraine. The country recently launched its uResidency programme in September 2024. With that, the country aims to open up to international entrepreneurs who seek to establish and operate businesses in a vibrant digital economy. Without the need for physical presence – sound familiar?Don't call it an Estonian spin-off, though. Ukraine's uResidency has its own winning features on considerably decreasing bureaucracy, taxation, and benefitting from all the country's recent advancements in online services.Oleksandr Bornyakov, Deputy Minister of Digital Transformation of Ukraine, and Andrii Piskun, Head of e-Services at e-Governance Academy in Ukraine, share insights on an initiative that welcomes the world into Ukraine's digital sphere.

Estonia's e-Residency program turns ten years old, and we join in the celebrations with a deep dive into what's been, so far, a very exciting path. As one of the international golden children of Estonia's digital and global economic policy, the e-Residency program has changed, evolved, and grown. In the digital space, ten years are no short time.From government start-up, to world-known solution for digital entrepreneurs and location-independent workers. To explore the program's journey, we sat down with Katrin Vaga, Head of Global Communication for e-Residency. Speaking milestones, tangible benefits of the initiative, and navigating as much global trends and cultural shifts. 

As the fifth Tallinn Cyber Diplomacy Summer School currently taking place in Tallinn, attendees reflect on a year of diplomacy in cybersecurity. Some of them, too, having gone from participants to speakers. The program, organised annually, is designed to bridge theoretical understanding and hands-on experience in cyber diplomacy, and for Claudio Peguero and Alban Andreu, the Summer School has turned out to be a point of growth and community-building.Claudio Peguero is Ambassador and Advisor on Cyber Affairs at the Ministry of Foreign Affairs of the Dominican Republic. Alban Andreu, instead, Policy Officer in the Strategic Affairs and Cybersecurity Department of the French Ministry for Europe and Foreign Affairs.In this podcast episode, the two alumni-turned-speakers share their experience during and after the coursework, and how the previous year's learnings played a role in their diplomatic work. Yet a testament to the Summer School's role in shaping effective and adaptive cyber diplomacy leaders. 

Can a group of Caribbean islands become the Estonia of the region, looked up to on digital transformation and service delivery? E. Jay Saunders thinks so – for both citizens and businesses. He is the former Deputy Premier and Minister of Finance, Investment, and Trade of the Turks and Caicos Islands. And at the 10th e-Governance Conference, by all rights took part in a panel on enlightened digital leadership.In this episode, Saunders takes us through what digitalisation means for small countries in the area. Between breaking down barriers to better access digital markets, and providing citizens with a 24/7 experience of government that has nothing to envy from what they see in countries – on paper and volume of state revenue – with larger availability of resources and capital.

"2024 is the biggest election year in human history. Half of the world's population – some 3.7 billion people – have the opportunity to vote this year across 72 countries.” So notes Merle Maigre, Head of Cybersecurity at e-Governance Academy, on host duties for this podcast episode on securing elections.“Voting is at the very heart of democracy, making it vital that we safeguard the integrity of elections.” October, being Cybersecurity Awareness Month, provides the perfect backdrop to discuss these issues. Maigre is joined in the conversation by Priit Vinkel, Senior Expert at e-Governance Academy and former head of the State Electoral Office, and Tonu Tammer, former head of Estonia's CERT and Associated Expert of e-Governance Academy.Elections are no longer solely about paper ballots and polling stations with sliding curtains. So what to look out for, in order to safeguard them in the digital era?

In Central Asia, Kyrgyzstan is advancing fast in digital development. A series of initiatives in the last ten years significantly brought the country forward in increasing the efficiency and effectiveness of service delivery. However, the transformation does not stop there.With support from both the population and high-level decision-makers, digital leaders in the country have the opportunity (and full legitimacy) to look further ahead. Nuria Kutnaeva, Minister of Digital Development of Kyrgyzstan, tells us in this podcast episode where the country is at – and where it is headed next.

Digital advancements present us with numerous opportunities to move forward on the path toward more inclusive and democratic societies. That has been the case when tech-enabled social movements and civil society organisations to sprout, regroup, and act. However, the opposite holds true too – technology is agnostic, and supported by authoritarian or malicious intents, it can be used to threaten, surveil, and cancel out opposition.Doug Rutzen, President and CEO of the International Center for Not-for-Profit Law (ICNL) and professor at Georgetown University, saw how this dualism unfolded throughout the past three decades. In this podcast episode, we discuss where we were and where we're at. A wide-ranging conversation on including the Global South, safeguarding civic spaces, and advocating for the rule of justice (not just that of law).

Costa Rica has one Minister for four domains – science, innovation, technology, and telecommunications. It is Paula Bogantes Zamora, who joined us on stage at the latest e-Governance Conference 2024 for a panel on leadership in driving digital transformation. Very fittingly so, as Costa Rica keeps advancing on its path towards effective and all-encompassing digital transformation. From healthcare to education, through digital identity and interoperability, a lot has been done already in the country. Bogantes joins us for a chat on achievements, challenges, and future plans – during and beyond her term as Minister – in a small Central American country that keeps digitalisation at heart.

Digital governance, done right, calls for leaders and changemakers to be versed in a variety of spheres and domains. Cybersecurity, artificial intelligence, diplomacy, relations with societal stakeholders. In a way, that was to be expected – digital development and technological advancements accelerated global and international integration, of both markets and general trends, in the past thirty years.All themes Paul Timmers, Research Fellow at Oxford University and Chairman of the Board at e-Governance Academy, has enthusiastically dived in in this podcast episode. An argued review of what awaits, how is Europe equipped to face the implications of technological dependence, and competition with other major international blocs.

Putting digital transformation to work for the benefit of society means taking an extra step, to Lacina Koné. The CEO of Smart Africa supports the idea that on the way from digital buzz to business success, efficient digital government can be key in attracting and retaining top talent and investments. On the path towards a digital Africa, though, a mix of deep-rooted challenges and bold steps to take awaits. Dive in this briefing on the state of digital transformation for business and society in Africa, with Lacina Koné, the CEO of Smart Africa. 

Since years already, the Republic of Moldova has had to take measures to safeguard the integrity of its national cyberspace in the face of russian interference and aggression. In doing so, it has been supported by international partners and the European Union. But little would have been possible, without the effort and dedication of its civil servants.It was our pleasure, then, to award the Ministry of Economic Development and Digitalisation of Moldova as Partner of the Year 2024, at the latest e-Governance Conference and to speak to Alexandru Corețchi, Director of the IT and Cyber Security Service of the country, during the Conference days in Tartu.In a heartfelt interview on our Podcast, he removes the lid on what national cybersecurity agencies did to keep Moldova's online ecosystem safe and secure, and the necessity for continuing support to ensure the country's independence – online too.

Digital frontiers are constantly reshaping the world, making digital diplomacy and public digital infrastructure critical areas of innovation and policy. Naturally, as governments navigate the complexities of fast-paced technological advancements that actively impact society, the need for a robust digital public infrastructure (DPI) and the effective use of digital public goods (DPG) becomes crucial.In this last instalment of our Podcast before the upcoming e-Governance Conference 2024, we spoke to Nele Leosk, Ambassador-at-Large for Digital Affairs in the Estonian Ministry of Foreign Affairs. The paths of digital progress and civic empowerment are tied and bound together, so how nations can benefit from sharing and re-using digital tools to enhance governance? Digital public goods, digital public infrastructure and commons are shaping the digital societies of tomorrow. So the question is how can policymakers navigate the challenges of reusing, adopting, and scaling existing digital solutions and create synergies across national, European, and international digitalization initiatives to deliver effective digital public goods. The panel session at the upcoming e-Governance Conference 2024 will give the floor to Mr. Bosun Tijani, Minister of Communications, Innovation and Digital Economy, Federal Republic of Nigeria and Tiago Carneiro Peixoto, Coordinator for Digital Government Services at the World Bank to hear some examples and lessons. Join us at the e-Governance Conference on 22 May for discussion on “Uncovering the potential of digital public infrastructure”.

Digital landscapes, by default, evolve and expand beyond the borders of national cyberspaces. So it is natural that the paths of cybersecurity and geopolitics become increasingly intertwined. What countries cannot afford in this context, though, is to overlook roles and modes of countering effectively cyber threats.On cybersecurity, the e-Governance Conference 2024 features a fireside chat between Andrew Grotto, seasoned expert and professor from Stanford University, and former White House advisor, and Merle Maigre, Head of Cybersecurity at eGA. In this podcast episode, the two introduce the upcoming session on protecting critical infrastructure, making sure responsibilities are clear, and deploying public-private partnerships for better strategies.

Some terms in the public discourse, despite filled with meaning and relevant concepts, somehow happen to not really take hold. The green transition, a necessity of our times to address, still it's something that – here and there – could truly benefit from more support. That support can come from citizens, enabled to participate in more democratic decision-making processes, and from digital tools too, that favour and streamline such participation.All in all, the end is still to achieve more inclusive and prosperous societies – which means, sustainable too. Kristina Reinsalu is a Senior Expert on Governance and Engagement at eGA, while Fabro Steibel is Executive Director of the Institute for Technology & Society (Brazil). In this intro episode to the e-Governance Conference 2024, we discuss how synergising digital and green transformations can supply more solutions to tackle pressing environmental problems. 

Service design remains in focus at the e-Governance Conference – this year hosting a keynote by the former Director of Design for the UK Government, Lou Downe. The founder also of the School of Good Services, a design and consulting practice that resulted from the wide reach of their design principles, and the book ‘Good Services: How to Design Services that Work'.A start in the arts, the switch to service design. To then set such standards and practices to create a community of designers committed to making good services. Many interesting things to unpack, in this introductory episode of the Digital Government Podcast. From the essence of services, through designing them all, to fostering a culture of innovation across government – dive in.Interested in getting more insights into good service design? Join us at the e-Governance Conference on 22-23 May 2024! Check the programme and get your tickets at egovconference.ee 

The European Union's AI Act is an initiative aimed at regulating the field of artificial intelligence. On Wednesday, March 13, the Parliament approved the regulation. It seeks to establish a legal framework for the use of AI, but also to position the EU at the forefront of global digital governance – at least on this aspect, and in this regard. The approach is comprehensive, touching on a wide spectrum of applications, from low-risk to high-risk categories, tailoring regulatory requirements accordingly. Katrin Nyman-Metcalf, Adjunct Professor at TalTech and Associated Expert for e-Governance Academy, guides us through propositions and principles of the AI Act, and how the EU plans to move toward ensuring a thoughtful and ethical use of artificial intelligence. This podcast episode was recorded shortly previous to the approval of the EU AI Act.The EU AI Act – principles, features, mission“This is one of the first legal attempts by the EU to harmonise AI regulation across member states and protect against negative effects. The EU AI Act introduces a risk categorisation for AI, dividing it into categories based on the level of risk each poses. This approach dictates the level of regulation needed, focusing on what the technology does – rather than prescribing specific uses. It's a general but effective method to ensure that AI development aligns with European values and standards. But it's also a measure to protect consumers, users, people,” Nyman-Metcalf begins with.The categorisation of AI systems into risk profiles is crucial here – in a range that goes from ‘minimal' to ‘unacceptable' risk. This risk-based approach allows for a regulatory framework that is fairly nuanced and can adapt to the diverse applications of AI, from consumer products to critical infrastructure. At the heart of the EU AI Act, after all, lies the ambition to safeguard European values and consumer rights while fostering a good environment for innovation. Thus, the Act's dual focus: preventing fragmentation of AI regulations among member states and ensuring user and consumer protection. With an eye on the EU's internal market dynamics, and one on its global competitiveness.Moreover, the establishment of an EU AI office is expected to guide member states on the matter. “The EU AI office is set to play a coordinating role, not just overseeing regulation at the member state level but also facilitating dialogue with the industry and civil society. This approach, more proactive than previous initiatives like GDPR, aims to involve all relevant stakeholders from the outset, ensuring that the AI Act is shaped by a wide range of insights and concerns,” Nyman-Metcalf explains.* this podcast episode has been recorded shortly previous to the approval of the EU AI Act

Ukraine's journey towards digital transformation has been marked by significant achievements, notably through the development and implementation of Trembita, the nation's data exchange layer, and the Diia app. These tools have revolutionised the way citizens interact with government services, making them more efficient, transparent, and accessible.Zooming out, though, the context and circumstances within which this rapid development took place would make most of us go red. If there's one – next to many more – story of unlocking digital success while taking a big leap among extreme hardships, digital transformation in Ukraine then ranks high on this chart.Illya Rodin is the Chief Solutions Architect at the Ministry of Digital Transformation of Ukraine. Oleh Burba is Component Leader of the EU4DigitalUA project and Senior Expert in Digital Architecture at e-Governance Academy. In this three-voice episode of the Digital Government Podcast, we delve into how Trembita and Diia complement each other, to provide Ukrainians with easy access to an ever-growing number of digital services. Tune in!

We find ourselves often saying that it is people, rather than technological tools, that make the digital transformation successful and effective. That holds true for what concerns listening to the needs of users, taking invaluable feedback, and returning to citizens with solutions that do actually fit their asks and necessities.That holds true as well, though, when applied to managing teams, and leading them to goals set in plans and strategies. Public service delivery makes no exception in this sense – the essence of digital leadership lies as much in driving things forward, as in enabling teams to do that most organically.Ingrid Toonekurg, recently appointed as a Member of the Management Board of e-Governance Academy, is no stranger to such practices. After years in sales management at large IT companies and a wealth of international experience, she joins eGA – and this podcast episode – to delve into the determinants of successful team management. In digital transformation too, indeed, listening to your team can be as valuable as listening to your end-users.

The e-Governance Conference reaches its tenth edition. In 2024, we mark a decade of digital dialogues – ten years through which topics and participants have become increasingly diverse, and the Conference established itself as a key appointment for practitioners worldwide.This year, we invite you to unlock the secrets and key enablers of successful digital transformation. “Digital success leads to aware and competent societies that enjoy prosperity and openness. It involves a journey of continuous learning, committed national initiative, a systematic approach to the advancement of governance and regulations, smart technologies, enlightened leaders, and a competent community,” points out Kristina Mänd, Senior Expert at the e-Governance Academy and Programme Director of the 2024 Conference.People and their skills, modern technologies and their strategic selection, systematic processes and governance – all foundational elements to achieving digital success. In this podcast episode, Mänd highlights the core themes and speakers of this year's Conference edition. And how we all deserve a moment to celebrate and acknowledge digital success, to move forward more conscious of our own strengths and capabilities.

Cybersecurity has been, undoubtedly, a dominant theme in last year's digital governance discourse. The attention, and relevance, that cybersecurity increasingly enjoyed in the past years should be taken as a sign. As our life becomes increasingly digital, it is natural that more and more subdomains of it enter the scene too.In this podcast episode, Elsa Neeme, Senior Expert on Cybersecurity at eGA, and Vitalie Varaniță, assisting activities in Moldova, tell us more about cyber laws' role in the development of secure cyberspace. One of the topics in focus of the EU-funded Cybersecurity Rapid Assistance project taking place in the country.How the cyber legislation benefit to safer cyberspace? What needs to be kept in mind when creating laws concerning cyberspace? What lessons can share Moldova after the launch of its first cybersecurity law? All of this and more, as we dissect with experts meanings and targets of taking action in cyber legislation. 

Digital skills, collaborative efforts between the public and private sectors and governments are important in leading businesses into the digital era. We start the year with a strong vision and a focus on Europe, in light of the recently published DigitalEurope 2030 report. And we do so with Raido Lember, former CEO of the National Investment Promotion Agency of Estonia, right now consulting businesses independently and as eGA expert.It is a strategy that goes beyond wishful thinking, or at least aims to do so. Of the many pillars to unpack, the government's role as facilitator stands out. Of a more international reach for small and medium enterprises, of citizens empowered by savvy use of digital tools, of an increasing interconnection between national information systems.In this podcast episode, Lember takes us on an insightful journey into future Europe – from where we stand today, towards an EU conscious of its digital potential, and what it takes to get there. 

And here we are, at the end-of-year appointment with Hannes Astok, Executive Director and Chairman of e-Governance Academy (eGA) to take a look back at what 2023 meant for governments worldwide. But also, we reflect on what the year meant for eGA. Through our projects and activities, we have once again had the pleasure – and duty – to work with an impressive number of countries, cultures, and various digital government ecosystems. Data quality, cybersecurity, and digital identity have been key themes in 2023. Looking ahead, whether it is about catching up, consolidating, or advancing, 2024 sure sports interesting trends for digital transformation practitioners.Tune in!

“Digital skills feel like a superpower. Because if you can use computers and the internet, the world opens in front of you,” says Kristi Kivilo, Senior Expert in the Governance and Engagement unit of e-Governance Academy. And digital skills, indeed, are the perfect example of something rather small, but that may have a tremendous impact on people's lives.That holds true in rapidly growing countries, in nations tackling issues of digital and media literacy, or in the day-to-day with common cyber hygiene practices. Kristina Mänd, Senior Expert on Engagement at the e-Governance Academy holds the microphone, in this podcast episode, and joins as a host her colleague Kristi Kivilo. Together, they discuss the relevance of developing digital skills, how did that go in the past couple of decades, and what lies ahead.

The saying goes, that the weakest link in the chain of cybersecurity is people. But what about a change of perspective? People, instead, could be considered the first line in a cyber battlefield. An approach that signalled a change of mindset in Moldova, for example, within the ongoing EU-funded project on developing cybersecurity rapid assistance. Including citizens in the scope, next to technical development, to increase online safety.In this episode of the Digital Government Podcast, Rica Williams joins us to discuss the awareness-raising on cybersecurity. As an Expert and Communication Expert involved, from eGA's side and that of local initiative (Digital Safety) Siguranța Digitală, we delve into what comes after disseminating valuable information, and some key tips to stay safe online. 

Digital transformation of government in Central Asia, in this podcast episode, has the face of Kyrgyzstan. Almost a decade since the inception of the country's first plans, public services are now available online for citizens, and data exchange is happening between government agencies.Something Tõnis Mäe, Senior Expert of the Digital Architecture Competence Centre of e-Governance Academy, is rightfully proud of – and it shows. Fresh from his two-year tenure in Kyrgyzstan, we discuss with Mäe the country's significant strides in digital transformation, and how digital evolution is progressing in the Central Asian nation.

Whether in population management, or more specific business processes and use cases, we can't stress enough the significance of digital data quality. Because tidy registries equate to informed decision-making, and the possibility to build powerful tools and solutions on top of them.In this episode of the Digital Government Podcast, we expand on how ensuring data quality might be an overlooked yet essential aspect of advancing digital transformation. And prepare governments for the next wave of data-hungry innovation – artificial intelligence and machine learning. Piret Saartee joins us to do just that, as the Head of the Competence Centre on Data and Services at the e-Governance Academy (eGA). 

How long are two decades, when it comes to digital government? Well, very long – and with a lot of things happening. At least that is what it feels like, as the rapid pace of technological development presents governments with new opportunities, sure. But also, with challenges and risks, new elements to consider in strategy papers, and different ways of delivering services to citizens.Arvo Ott has seen quite some things happen in this time span. First, as the first Government CIO of Estonia until the early 2000s; then, in his work for e-Governance Academy, where he is a Member of the Management Board. In conversation with Chairman Hannes Astok, we review how the task of managing digital transformation has changed throughout the years. In Estonia and beyond.

The past decade has seen digitalization efforts in Latin America and the Caribbean area ramp up rapidly. Development has been fast, but not homogenous. Differing approaches across countries have created a map of digitalization, so to say, that sees governments in the region excel at different things. So what's the way forward, in such a rapidly moving landscape?Carlos Vargas is an Expert at the Competence Centre for Government and Engagement of e-Governance Academy, currently based in Chile. In this episode, we explore with him the current status of digitalization in Latin America, and how diverse challenges and opportunities call for country-tailored approaches to propel digital development in the region.

Crucial distinctions exist between cybersecurity and cyber defence – even more so, at times when war and conflicts seem ever-present in news headlines from all around the globe. It is only fair, then, that governments look into enhancing their cyber defence capabilities and adapt plans and policy agendas to fit a constantly changing threat landscape.Merle Maigre, Head of the Competence Centre on Cybersecurity at e-Governance Academy, joins us in this closing podcast of the cybersecurity month. We explore how war has already changed governments' attitudes and priorities in national cyber defence strategies, and what international expertise can do to assist at-risk countries. 

Times of digital love, those we live in – as Daft Punk stated too. Practically, the entire supply chain of romance has somehow been impacted by societal digital transformation. Instant messaging, dating apps. So why not take online as well all the boring bureaucratic steps that would lead to the “yes, I do”.A podcast episode on love, war times, and digital services. All elements that coexist in the roll-out of the marriage application e-service, a reality in Estonia and now also in Ukraine. Tune in for peak digital romance tales with Ihor Podolskyi, Administrative Assistant, and Anton Yermakov, Communication Expert at the e-Governance Academy.Podolskyi recently used the service first-hand, while Yermakov shed light on the ins and outs of making digital marriage application a reality in Ukraine.

October is cybersecurity month. Not that in the rest of the year we are not supposed to place the same attention to safeguarding our digital spaces – that needs to be constant, ever-present. But moments like this do help us highlight, and stress once more, the importance of cybersecurity as a cross-cutting component of digital development actions and strategies.In this podcast episode, we do so by focusing on cybersecurity trainings – why do we need them, differences in skills and audiences, the salience of simulating real-life scenarios. With Merle Maigre, Director of the Cybersecurity at e-Governance Academy, and Aare Reintam, Chief Operating Officer of CybExer Technologies.

Civil society organizations (CSOs) are assuming growingly critical roles in a rapidly evolving digital landscape. These organizations act as intermediaries between citizens and governments, advocating for inclusive digital policies and services that cater to the needs of all. In the Western Balkans, the ICEDA project aimed to foster and improve CSOs role and positioning in order to do just that. From shaping the digital agenda, to spreading a culture of cybersecurity and cyber hygiene. In conversation with Kristina Mänd, today's host, Mila Josifovska Danilovska, Program Coordinator at the Metamorphosis Foundation from North Macedonia, tells us the ins and outs of this project.

The newly formed Competence Centre of e-Governance Academy on Governance and Engagement already has a track record of matching active citizenship with institutional dialogue, bringing citizens and administrations closer together.But let's zoom out for a moment. We have worked on improving the relationship between public service providers and users in Georgia, Ukraine, and many other countries worldwide. In what context and which direction, though, these developments took place more at large?Dmytro Khutkyy, Expert at the Competence Centre and Research Fellow in Digital Governance at the University of Tartu, joins this podcast episode to do just that – draw the bigger picture, on latest trends in digital participation and civic engagement.Changing trends in civic digital participationOver the past decade, significant changes have occurred in the realm of civic digital participation. As Khutkyy notes, people are shifting from classic web-based platforms to social media for participation. While governments used to create dedicated participation platforms, citizens are now directly engaging with decision makers through more informal. "People use social media on an everyday basis, so sometimes they just reach politicians directly. This creates buzz around certain issues, and politicians take them into account," he explains.Another notable trend is the integration of artificial intelligence (AI) into civic engagement. Municipal authorities and governments are starting to use AI tools to analyze popular sentiment and trends among citizens. AI can help structure and categorize these sentiments, providing valuable insights for policymakers. While this AI-driven approach is still in its infancy, it certainly holds great potential for the future of digital participation.The relationship between democracy and participationBut we can't talk about digital engagement without focusing on the connection between democracy and civic participation, too. The level of participation can vary significantly depending on a country's political context and regional factors. However, Khutkyy points out, some tools already worked better than others in getting citizens involved. Participatory budgeting has proven to be a powerful tool for local communities to influence policymaking, for example. "Participatory budgeting empowers citizens by involving them in the entire policymaking process, from generating ideas to monitoring and overseeing the results," he says. And this inclusive approach strengthens democracy at the local level.Additionally, citizen assemblies make the chart as well, as a format of participation that has gained traction at the national or EU level. These assemblies allow citizens to deliberate and contribute to policymaking. Khutkyy believes that this format, when implemented effectively, can lead to substantial policy improvements and better democratic representation. 

E-governance practitioners well know that the implementation of digital tools is essential, to enhance the provision and reach of public services. This applies across domains, from the most specific in user base to the more generalist ones. But innovation gains even further relevance when services matter to the entire population at large – in short when it comes to public goods.Healthcare represents by full means one of these cases. And as of late, the e-Governance Academy features in its ranks an expert in this field.Piret Hirv, Senior Expert in eGA's Data and Services Competence Centre, joins this episode of the Digital Government Podcast to talk about her experience in the public and private sectors of healthcare, and how ICT – and understanding the needs of care – can improve healthcare provision for governments worldwide.

Digitalization is rapidly transforming democratic processes. Ensuring digital security, as a consequence, has become paramount for safeguarding free and fair elections. Countries in the Western Balkans have recognized the critical role of cybersecurity in preserving the integrity of democratic systems, but at what cost? Repeated high-profile cyberattacks over the past year have underscored the urgency of adopting a well-structured approach to cybersecurity. The European Union (EU) has stepped in with its "Cybersecurity Rapid Response for Albania, Montenegro, and North Macedonia" project, implemented by the e-Governance Academy, to bolster cyber resilience in the region. At the Tallinn Digital Summit, stakeholders and representatives involved in the project explored challenges and pillars in making the Western Balkan cyberspace more secure. Moderated by Merle Maigre, Head of eGA's Competence Centre on Cybersecurity, we hear from Dušan Polović, the Head of Cybersecurity Department of Montenegro, Igli Tafa, General Director of the National Authority for Electronic Certification and Cyber Security of Albania as well as Priit Vinkel, former Head of the Estonian State Electoral Office and e-Governance Academy Senior Expert about what it takes to learn, and bounce back, from cyber attacks.

Despite the war, despite the devastation. We saw it last year already, through the eyes and voices of e-Governance Academy's team in Ukraine – digital transformation never stopped in the country. If anything, it picked up pace. In fact, in many ways, digital tools helped Ukrainians work and access public services despite the ongoing Russian invasion.And another milestone has been reached in April. Ukraine has become the first non-EU country to see digital signatures of its businesses and citizens recognized by the European Union. Oleksandr Kozlov, Senior Expert on e-ID at eGA's team in Ukraine, joins this podcast episode to explain trust services, the significance of this achievement, and the implications for businesses and individuals in Ukraine and the EU. 

Speaking today is Serign Modou Bah, Director of Telecommunications and Postal Services at the Ministry of Communications and Digital Economy of The Gambia. In this episode, next to delving into the status of digital transformation in the country, Modou Bah discusses the importance of getting right needs and policy actions, and the role of international partnerships in advancing the country's digital journey.Status of digital transformation in The Gambia, at a glanceThe Gambia, like many other countries, is in the process of embracing digitalization and leveraging technology to drive development. “We can distinguish three categories that define Gambia's digital transformation journey: its evolution, the assessment of digital readiness maturity, and our work on e-government services,” Modou Bah begins with.The Gambia's digital transformation journey began in 2005 with the goal of bringing telecommunication and internet connectivity to government offices. Over time, the country has made significant strides in digitizing processes, moving from analog to digital records. Words do matter in understanding where the country is at: “We are in between digitization and digitalization, speaking of stages. Not yet at what is commonly identified as a digital transformation status. But we do stand as an emerging and developing government on the topic, whereby we have done certain things in certain areas, and strive now to reach a more advanced and established stage in digital development,” Modou Bah says.Developing e-government services, advancing in maturityThat is valid, particularly, when framing their journey in terms of digital readiness maturity. The government has demonstrated strong leadership, vision, and political will to support digital transformation. Policies such as the e-government strategy 2021-2024 and the ICT for development policy have been implemented to guide digital initiatives. Collaboration with the private sector, proliferation of services, and the use of digital solutions at the government level are also notable achievements. But even if change continues, milestones have already been reached in e-government services development. The government of The Gambia has introduced various e-government services to benefit citizens, businesses, and government employees. Notable examples include the single window business registration, which simplifies the business registration process and reduces bureaucracy. The recently launched e-procurement platform aims to streamline tender applications. Government websites provide citizens with access to information on policies, strategies, and laws. The transition from physical salary payments to electronic funds transfers and mobile money has improved efficiency for government employees. Additionally, The Gambia has implemented innovative solutions, such as mobile banking and digital wallets for social safety net projects, supporting disadvantaged individuals.The milestones add up. By 2010, the country initiated an e-government program with a focus on infrastructure and digitalization. The establishment of an ICT unit within the government and the introduction of an e-government data center facilitated the development and hosting of various government systems and services. Connectivity milestones were also achieved through the connection to an international submarine cable. “That was definitely a game-changer, enabling private businesses and citizens to better utilize the Internet for communication and services,” Modou Bah says.

The all-African panel that took place at the e-Governance Conference 2023 brought into the spotlight country cases of digital transformation from the continent. An enlightening sessions, where everyone attending – both online and offline – got a unique chance to hear, at a glance, the most salient developments in digital taking place in Uganda and Namibia, among others.In this episode of the Digital Government Podcast, we host one of the speakers of that session – Dr. Amina Zawedde. As the Permanent Secretary at the Ministry of ICT and National Guidance of Uganda, we discuss the status of digital transformation in the country, priorities, and the next steps on their journey.National guidance in focus throughout the digital journeyFirst interesting thing to notice, as our attentive audience might have already thought, lies in the name of the Ministry – “National Guidance”. It does reflect, however, what information technologies and digital transformation mean to the country's government. More and beyond plans and digital services, “it is also about incorporating in these ventures the values we uphold as a country, and as citizens,” Dr. Zawedde begins with. “In some economies or ecosystems, you might notice that – with technology – people change too. You wonder where values or culture have gone. Instead, we want to make sure that we keep track, maintain, and preserve our culture,” Dr. Zawedde says. “In parallel with the natural mindset change that digitalization requires, we try to ensure that such national guidance is kept into consideration as we move forward.”    Status of digital transformation in Uganda, at a glanceDigital transformation, as we know, does not take place overnight. It is a long process, one that Uganda has already embarked on, and with interesting results so far. “We have had good progress over the last years where we now have over 71% of Government mainstream agencies using one form of an e-service. This comes with the much-needed benefits in reducing time taken to access an e-service, costs that would otherwise been incurred in tedious paper based manual processes and also removed the hustle of having to physically move between Government offices,” Dr. Zawedde says.“As a result, we have calculated that over 5 million working hours have been saved to date over the last 10 years, and the country has improved its positioning in international rankings on digital government development. Uganda's ranking on the E-Government Development Index has improved by over 5%. As per the World Bank's recent GovTech Maturity Index, Uganda's has moved from Group B to Group A of GovTech leaders. This shows that we have improved across all the four core areas considered in the GovTech Maturity Index: government systems, public service delivery, digital citizen engagement, and govtech enablers.” The most used e-services are eTax, ePassport, automated business registration e-services, and e-procurement. All core components, among others, of a full-fledged and functioning digital government.

The Tallinn Summer School of Cyber Diplomacy returns for its fourth edition, keeping up the pace with global developments in diplomacy and cybersecurity. But it's not just about the mainstreaming of cyber diplomacy as a foreign policy topic, following Russia's invasion of Ukraine.In both war and peace times, it has become evident how international collaboration can set the world to create a safer and more secure cyberspace – from attributing cyber operations, to applying international law on the Internet too.Tanel Sepp is the current Ambassador-at-Large for Cyber Diplomacy at the Estonian Ministry of Foreign Affairs. Counting on his latest role after a long career in Estonian diplomacy, we explore together in this podcast episode how the Summer School invites everyone to keep upholding a free, open, and secure cyberspace. Tune in!