Power Women In Insurance

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Aurora Mullett, Managing Partner at Sky Insurance Brokers. Teresa and Aurora talk about how insurance agents can learn about their state's fair plan, how they can help be an advocate for change and assist their communities. Key Topics: The growing role of FAIR Plans in wildfire-prone areas Why many agents struggle to properly write FAIR Plan policies How State Farm's exit from California reshaped the market The need for stronger agent education and policy training Legislative efforts to improve FAIR Plans and insurance accessibility The nationwide ripple effect of insurance carrier withdrawals Steps agents can take to influence policy and advocate for change Connect with: Aurora Mullett Teresa Kitchens Visit Websites: Sky Insurance Brokers Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Joan Curtis, Co-Owner of MVP Insurance. Teresa and Joan discuss the book Who Not How by Dan Sullivan. This is part of a 3 part series. They will be doing the Gap and the Gain next. Key Topics: How the book “Who Not How” reshaped their approach to delegation and leadership The power of finding the right "who" instead of getting stuck in the "how" Why business owners should focus on their "zone of genius” The four freedoms: time, money, relationships, and purpose How Joan built a thriving agency by partnering with the right people The role of collaboration in business growth and avoiding burnout Practical tips for effective delegation and maximizing impact Connect with: Joan Curtis Teresa Kitchens Visit Websites: Book: Who Not How by Dan Sullivan MVP Insurance Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Ciara Gravier, Founder of The Bunker Insurance & Risk Management. Teresa and Ciara discuss the book “10X Is Easier than 2X” about leveling up as professionals. Key Topics: Reflecting on the value of decompressing and connecting with like-minded peers. How “10X Is Easier Than 2X” challenges traditional growth mindsets. Identifying and focusing on the tasks that truly move the needle. Delegating effectively to free up time for high-impact activities. The importance of building a team that supports exponential growth. Surrounding yourself with people who embrace a 10X mindset. Aligning daily actions with long-term, transformative goals. Connect with: Ciara Gravier Teresa Kitchens Visit Websites: The Bunker Insurance & Risk Management Sterling Insurance Group 10X Is Easier Than 2X Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Cheree Sauer. Cheree is a business coach specializing in high-performance women and burnout and creating balance. Key Topics: Cheree Sauer shares about her Success Without Sacrifice Coaching program. The RAMP Method creates seasons of rest for business owners. Recognizing and addressing burnout through self-awareness. Customizing self-care to individual needs for lasting growth. Authentic leadership and empowering teams as women. The importance of working in your zone of genius. Connect with: Cheree Sauer Teresa Kitchens Visit Websites: Success Without Sacrifice Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Carrie Ann Roach of Independent Insurance Agents of Texas (IIAT). Carrie and Teresa discuss how to find the resources to level up an insurance career. Key Topics: Carrie Ann shares her journey from receptionist to industry leader. The value of certifications in career advancement. Building confidence and seeking mentorship in insurance. Turning CE requirements into meaningful growth opportunities. Fostering leadership and self-awareness in teams. Enhancing team dynamics with tools like CliftonStrengths. Adding value and building trust in professional relationships. Connect with: Carrie Ann Roach Teresa Kitchens Visit Websites: Independent Insurance Agents of Texas (IIAT) Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Meg McKeen, Founder of Adjunct Advisors. Meg and Teresa talk about being vulnerable and how we need to step over our fears to achieve our goals. Key Topics: Meg discusses the shift toward flexible, virtual work. Teresa and Meg explore meaningful connections in remote settings. Leadership's role in fostering trust and communication. Embracing vulnerability for growth in work and life. Generational changes reshaping workplace culture. Balancing personal priorities with career growth. Modeling work-life balance to strengthen teams. Connect with: Meg McKeen Teresa Kitchens Visit Websites: Adjunct Advisors Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Lorin Montgomery, Vice President of Brown & Brown Insurance. Lorin and Teresa talk about how to build relationships, educate and build a business in this crazy market Key Topics: Lorin's transition from Liberty Mutual to Brown & Brown Insurance. Challenges of rising costs and stricter policies in today's hard market. Importance of client education to address market changes and build trust. Proactive strategies like year-round communication and consultative advising. Networking tips for building credibility and finding niche markets. Benefits of focusing on larger clients for efficiency and relationship depth. Managing client emotions and expectations during difficult renewals. Connect with: Lorin Montgomery Teresa Kitchens Visit Websites: Brown & Brown Insurance Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Doris and Teresa talk about her life, her career at Vertafore, and how personal challenges have helped her to pass along her experiences to others. Key Topics: Doris shares her career journey from QQ Solutions to Vertafore Doris discusses the challenges and growth during Vertafore's acquisition of QQ Doris talks about completing her MBA while undergoing a health issue Doris highlights Vertafore's tech solutions that simplify work for insurance agents Doris introduces her book, Overcoming Challenges Against All Odds Doris stresses the importance of networking and a positive mindset for growth Doris reflects on the support from her family, colleagues, and community Connect with: Doris Gonzalez Teresa Kitchens Visit Websites: Vertafore Book: Overcoming Challenges Against All Odds Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens chats about how she set goals and measures them. Key Topics: Choosing a guiding theme like “discipline” to focus business and personal goals Structuring goals within four core pillars—team, money, operations, and marketing Defining measurable goals that move beyond vague aspirations Engaging your team in goal-setting to create shared ownership Using accountability partners to track progress and celebrate wins Leveraging automation and personalized touches to enhance client relationships Setting “stretch goals” to challenge yourself without overwhelm Connect with: Teresa Kitchens Visit Websites: Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens discusses how to get your mind focused for goal planning Key Topics: Teresa discusses mental challenges in goal planning, like fears and self-doubt She suggests journaling techniques to confront these fears A pros-and-cons method is recommended to analyze fears and their impact Teresa emphasizes creating a yearly focus theme, like her 2025 theme, "Discipline." Teresa discusses the role of discipline in staying consistent and accountable Teresa shares her journey toward healthier habits and overcoming procrastination Connect with: Teresa Kitchens Visit Websites: Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, I discuss where I have been and that I know it is time for a reboot and that I am excited to get back at it!! Key Topics: Teresa discusses taking time away from the podcast to focus on overcoming challenges in her agency How work style assessments helped Teresa build a more cohesive and effective team The impact of business coaching and financial planning on the agency's restructuring process Navigating the acquisition of a commercial lines book and handling complex data integration Managing a virtual insurance team spread across different locations Cultivating a strong team culture built on communication, accountability, and shared goals Teresa previews upcoming episodes with exciting new guests and industry insights Connect with: Teresa Kitchens Visit Websites: Sterling Insurance Group Produced by PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Tinsley English, Senior Vice President at Marsh McLennan Agency, and Author of Grit, Growth, and Gumption for Women. Tinsley and Teresa talk about strategies for building tenacity and how to push forward with amazing leadership initiatives. Key Topics: Transition from an international business major to an insurance professional Importance of job satisfaction and creating your own career path The significance of vulnerability and authenticity in leadership The role of women in the insurance industry and breaking into leadership roles Writing Grit, Growth, and Gumption for Women as a guide for emerging leaders Balancing career demands with self-care and personal growth Connect with: Tinsley English Teresa Kitchens Visit Websites: Grit, Growth, and Gumption for Women: Three Keys to Lead Yourself and others with Confidence Marsh McLennan Agency Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Kaleigha Moore Fitch, Agency Owner of 212 Insurance Group. Kaleigha and Teresa about how she has built her agency through authenticity with her community, involvement and by being transparent about her challenges. Key Topics: The importance of authenticity in professional and personal interactions Navigating life and business with empathy and understanding The significance of support systems in dealing with personal challenges Personal stories of overcoming adversity through resilience and support Insights into the dynamics of communication and relationship-building in business The role of personal experiences in shaping professional practices Connect with: Kaleigha Moore Fitch Teresa Kitchens Visit Websites: 212 Insurance Group Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Stacie Cooper of Liberty Mutual Insurance | Safeco Insurance. Stacie and Teresa talk about how agencies can level up their marketing and how Safeco is partnering with agencies to make it easier. Key Topics: Evolution of Safeco's 'Bricks and Clicks' program and its impact on digital marketing. Integration of SEO and social media to improve agency visibility and client acquisition. Overview of the 'Agent for the Future' initiative and its resources for adapting to consumer behaviors. Importance of a strong digital presence, including effective websites and Google My Business profiles. Strategies for client engagement and retention through personalized digital content and referral programs. Use of video content in marketing, including the effectiveness of video proposals. The need for continuous learning and adaptation to remain competitive in a digital market. Connect with: Stacie Cooper Teresa Kitchens Visit Websites: Agent For The Future Liberty Mutual Insurance Safeco Insurance Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Dustyne Bryant, Director of Risk & Insurance Education and Research at Risk & Insurance Education Alliance. Dustyne and Teresa explore the changes that are going on at the National Alliance and how they have re-branded to be Risk & Insurance Education Alliance and how they are serving our industry with tons of options to help agents succeed. Key Topics: Transition from the National Alliance for Insurance Education to the Risk and Insurance Education Alliance. Expansion of educational formats to include podcasts and online subscriptions. Impact of COVID-19 on transitioning to virtual learning and webinars. The introduction of AI tools like Alibot to supplement insurance education. Comprehensive educational offerings from basic courses to advanced certifications. Importance of adapting to changes within the insurance industry and leveraging technology. Engaging the next generation through educational outreach from high school onwards. Connect with: Dustyne Bryant, CIC, CISR Teresa Kitchens Visit Websites: Risk & Insurance Education Alliance Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens interviews Elisha Cavanaugh, President of Sound Pacific Insurance. Elisha and Teresa talks about the award she won with Safeco, her being on the front cover of Rough Notes and how she is balancing family and career. Key Topics: Elisha's unexpected award and the opportunity to feature on the cover of Rough Notes The challenges of self-promotion and the importance of community support in personal and professional growth Strategies for maintaining authenticity while navigating business pressures and family life The role of direct communication and relationship-building with insurance carriers Leadership lessons on fostering team accountability and the parallels between leading a team and parenting Practical tips for agency owners on engaging with carrier representatives and empowering their teams Connect with: Elisha Cavanaugh Teresa Kitchens Visit Websites: Sound Pacific Insurance Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Dawn Janes-Bartley, CEO of Maverick Risk Partners. Dawn and Teresa talk about acquisitions including the mistakes they have made and the ways they really excelled. Key Topics: Dawn's unexpected journey from child psychology into the insurance industry The evolution of roles within the agency post-acquisition Challenges of integrating new teams and processes after acquiring another agency The importance of adapting roles and expectations as an agency grows Strategies for managing team dynamics and operational changes during transitions Dawn's insights on personal resilience and strategic thinking while navigating business expansions Connect with: Dawn Janes-Bartley Teresa Kitchens Visit Websites: Maverick Risk Partners Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens interviews Andrea Vargas, CEO of TTC Leads. Andrea and Teresa talk about how partnering in life and business with Ryan Saridakis and then continuing to build that business after his passing has created the business of her dreams. Key Topics: Andrea's unconventional entry into the insurance industry through family connections and early influences The role of mentorship and the pivotal influence of Patrick Bet-David in her career orientation Development of a non-traditional career path, avoiding college and direct recruitment into the industry Transition from being heavily recruitment-focused to prioritizing substantive, service-oriented business in insurance Insights into personal growth, the impact of significant relationships on professional paths, and navigating business after the loss of a partner Strategies for fostering a positive and productive workplace culture The balance of personal well-being with professional responsibilities in leadership roles Connect with: Andrea Vargas Teresa Kitchens Visit Websites: TTC Leads Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens explores the stages and opportunities for virtual options inside an agency. Key Topics: Exploring the concept and challenges of virtual agencies Variability in virtual setups from partial to fully remote Essential tools for virtual work include VOIP and VPNs Gradual adaptation starting with flexible work policies Importance of maintaining culture and security in virtual setups Virtual teams enhance productivity and geographic diversity Regular virtual meetings maintain team cohesion and efficiency Connect with: Teresa Kitchens Visit Websites: Sterling Insurance Group Produced by: PodSquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens discusses how to lead in this market and how to make a difference in the future of this industry. Key Topics: Importance of leadership in today's challenging insurance market Broadening the definition of leadership beyond official titles The role of awareness and proactive steps in effective leadership Mental health and operational efficiency in leadership roles How to innovate and inspire within a team setting Encouragement of personal and professional growth through leadership Ways to implement leadership strategies practically and effectively Connect with: Teresa Kitchens Visit Websites: Sterling Insurance Group Produced by: PodSquad.fm

In this throwback episode of Power Women In Insurance, Teresa Kitchens sits down with Rebecca Adelman, a lawyer for insurance companies defending insureds in lawsuits to talk about the legal and insurance industries and how she had made her home in that space. They also talk about how to step over challenges and show up authentically by embracing the courage to make a difference in our world. Episode Highlights: Rebecca talks about her past and how she got to where she is in her work now. (2:01) Rebecca notes that she has dealt with a wide range of coverage kinds and finds it to be an interesting aspect of her job. (9:39) Rebecca explains that over the years, insurance companies have been able to adapt to what the consumers' needs are. (15:21) Rebecca discusses her story and how she overcame the odds in the insurance and law fields, which have traditionally been controlled by men. (18:23) Rebecca explains that she tells her story to inspire people, especially women, to pursue the path that they want in their careers. (23:03) Rebecca shares that there is no work-life and no life outside of work, but only your life that you have to live out. (28:00) Rebecca discusses how empowerment for her is the byproduct of this idea of showing up authentically and showing up with courage. (34:50) Rebecca explains that thresholds are at the beginning and end, depending on how you courageously see it. (43:47) Rebecca shares that part of courageous living is showing presence in our professional lives, particularly in this world of insurance. (48:30) Rebecca says that, despite the industry's natural progress, she believes there is still a long way to go. (53:14) Rebecca shares that a way to authentically show up is to ask yourself if you have done five things that made you happy. (55:54) Key Quotes: "10 years ago, well, most of the interfacing I would do and the networks on my insurance side were men. Now 10 years down the road 90% of the work that I do is for women." - Rebecca Adelman "There's nothing like your work life and your life outside of work. There's just your life. It's just your life. There's no work-life, this life is just your life, go and live your life." - Rebecca Adelman "Dismantling the idea that there's any, that there's even a possibility to find a balance, like, it's not really about balance, it's how you deal with being inbalance." - Rebecca Adelman Resources Mentioned: Rebecca Adelman LinkedIn Adelman Law Firm Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens is joined by Treell Gorden, Partner at Premier Insurance Advisers. Treell and Teresa talked about how to be authentically you in this industry. Key Topics: Overcoming scammy experiences and finding legitimate opportunities Treell Gorden's transition from a receptionist to agency owner The importance of authenticity in professional growth Managing work-life balance, especially when working from home The shift from captive to independent agency work Strategies for building long-lasting client relationships Connect with: Treell Gorden Teresa Kitchens Visit Websites: Premier Insurance Advisers Sterling Insurance Group Produced by Podsquad.fm

In this episode of Power Women In Insurance, to close out our financial series, we talk to Chris Paradiso, Carey Wallace, and Aaron Stocks with Agency Point. Agency Point is a full-service financial service for agency owners for commissions reconciliation, bookkeeping, and other important services that help your agency run like a well-oiled machine. Key Topics: The significance of understanding and managing financials in the insurance industry The journey of agency owners from initial struggles to achieving financial clarity Insights into the importance of commission reconciliation and its impact on agency operations Strategies for agency owners to overcome common financial hurdles The role of external financial services in enhancing agency financial health Real-life examples of how accurate financial management can lead to agency growth and stability The importance of preparing agencies for future transitions, including acquisitions and perpetuation planning Connect with: Chris Paradiso Carey Wallace Aaron Stocks Teresa Kitchens Visit Websites: Agency Point Paradiso Insurance AgencyFocus PFS Global Sterling Insurance Group Powered by Podsquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens is joined by Colby Allen, Consultant and Financial Analyst at AgencyFocus. Teresa and Colby discuss what is profit and how to use it to get you where you want to go in your business.  Key Topics: The role and impact of financial consulting for independent insurance agencies Understanding and defining profit for your agency The importance of aligning personal values with business financial decisions Strategies for budgeting and financial planning to achieve your goals Differentiating between core and non-core income for a more accurate financial picture The significance of intentional decision-making in business growth and sustainability Personal reflections on the emotional aspects of discussing and managing business finances Connect with: Colby Allen Teresa Kitchens Visit Websites: AgencyFocus Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens is joined by Colby Allen, Consultant and Financial Analyst at AgencyFocus. Colby shares his deep knowledge of financial statements like profit & loss and balance sheets, and they discuss how important it is to understand money matters for running a business, and why knowing your financial numbers is key for making smart choices in business and life. Key Topics: The role of financial statements in business ownership Navigating the complexities of P&L statements and balance sheets The significance of knowing your numbers for strategic decision-making Strategies for effective financial planning and risk management The impact of financial literacy on personal and business growth Understanding the value of your agency and preparing for future transitions The importance of professional guidance in financial management Connect with: Colby Allen Teresa Kitchens Visit Websites: AgencyFocus Sterling Insurance Group Produced by Podsquad.fm

In this episode of Power Women In Insurance, Teresa Kitchens is joined by Colby Allen, Consultant and Financial Analyst at AgencyFocus. Colby and Teresa talked about the mental and emotional journey of an agency owner to hire and to deliver solid compensation. We also talked from the producer conversation about what producers want and how both sides can create a great working relationship. Key Topics: The transition from individual success to agency growth and the role of agency focus Insights into the valuation and financial organization for agency growth The challenges and strategies of transitioning from a salesperson to an agency owner The critical role of hiring, onboarding, and managing talent in agency expansion The concept of equity and ownership in the producer-agency owner relationship Strategies for planning, implementing, and managing growth objectives Connect with: Colby Allen Teresa Kitchens Visit Websites: AgencyFocus Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens is joined by Joyce Segall. Joyce is with Pattern Insurance and they are thinking outside the box in new ways to serve our community through insurance. Key Topics: Joyce Segall's unconventional path to the insurance industry The emergence of Pattern Insurance and its role in modernizing insurance offerings Exploring embedded insurance and its impact on consumer experiences The challenges and successes of implementing technology in insurance The significance of understanding customer journeys to provide tailored insurance solutions Future directions for Pattern Insurance and the industry's digital transformation The balance between technology and human interaction in enhancing customer service Connect with: Joyce Segall Teresa Kitchens Visit Websites: Pattern Insurance Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Beth and Grayson Thompson. Beth and Grayson Thompson are an amazing couple building an agency that allows them to live life on their terms.  They talked about working with your spouse, overcoming challenges, working with team members, and capitalizing on the strengths of the two to make a great symbolic relationship between work and home. Key Topics: Beth and Grayson Thompson's journey into the insurance industry The transition from captive to independent agency Balancing family life and business growth Importance of communication and setting shared goals The role of counseling in strengthening business and personal relationships Strategies for scheduling and managing time as a couple in business Advice for other couples in the insurance industry Connect with: Beth Thompson Grayson Thompson Teresa Kitchens Visit Websites: Mission Insurance Agency Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens and Kai Leach - Smith talk about her journey in insurance over the past two decades as a woman and a woman of color. She was able to help others along their journey and she is a huge inspiration for finding and being our authentic selves in this industry. Key Topics: Kai's unconventional entry into the insurance world Overcoming personal and professional challenges The transition from captive insurance to running an independent agency Strategies for building and maintaining client relationships Embracing identity and overcoming industry stereotypes The importance of betting on oneself and embracing change Navigating the complexities of the insurance industry as a woman and a person of color Connect with: Kai Leach - Smith Teresa Kitchens Visit Websites: Station 5 Insurance Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens discusses what people should consider when opening an insurance agency. Key Topics: Determining readiness to open an insurance agency Captive vs. independent insurance agency considerations The importance of knowing your business partner Strategies for successful business partnerships Understanding carrier relationships and their impact Navigating the journey of obtaining carrier appointments The reality of agency ownership and market challenges Connect with: Teresa Kitchens Visit Websites: Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens discusses the 5 things we have to exercise to have a successful insurance career. Key Topics: The evolving focus of the Power Women in Insurance podcast is on leadership and success in the insurance industry. The underrepresentation of women in leadership roles within the industry. The diverse definitions of success and the importance of balance in life. The first Be of success: Be persistent despite challenges. The second Be of success: Be present and aware in your business and personal life. Embracing changes and new ideas is essential for growth and success. The importance of generosity and kindness in personal and professional settings. Connect with: Teresa Kitchens Visit Websites: Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Amy Drewel, Amy and Teresa talk about how to build a team that fuels our agencies for tomorrow. Key Topics: Amy's transition from HR manager to insurance agency owner, and the founding of Mosaic Insurance Alliance. The importance of transitioning from an agent role to focusing on business development. Challenges in hiring and team management within the insurance industry. Strategies for maintaining a strong, motivated team in a challenging market. The impact of the current market on insurance agencies and the necessity for adaptation. The role of transparency and communication in managing an agency and its team. The significance of listening to team members and clients for effective agency management. Adapting to technological changes and leveraging them for better agency operations. Strategies for future-proofing the agency and team amidst market uncertainties. Connect with: LinkedIn: Amy Drewel  LinkedIn: Teresa Kitchens Visit Websites: Mosaic Insurance Alliance Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Elizabeth Culley, Owner of GravityCerts. Teresa and Elizabeth discuss GravityCerts and how agencies can achieve better-streamlined processes with their systems. Episode Highlights: Elizabeth discusses the flexibility and options available in running an independent agency and how she created GravityCerts from scratch, developing the necessary tools and systems for success. (3:48) Elizabeth shares the challenges GravityCerts faced as a new agency as it experienced rapid growth and struggled to keep up with the influx of new business. (8:35) Elizabeth emphasizes the importance of prioritizing quality service and customer loyalty over rapid growth in their insurance agency. (16:54) Elizabeth mentions that the Client Center is an online client service portal that provides 24/7 access to services and information, currently integrated with NowCerts and Agency Zoom. (21:26) Elizabeth discusses the need for agencies to adapt to changing consumer behaviors and allow clients to access services online, even outside of traditional business hours. (31:36) Elizabeth mentions that the goal of GravityCerts is to streamline different systems and platforms and to be the central hub that connects various tools and eliminates duplicate data entry, ultimately improving efficiency in the industry. (36:15) Elizabeth believes that the use of technology does not diminish the human touch but rather strengthens the relationship by freeing up time for more meaningful interactions. (40:49) Key Quotes: “We try to be pretty flexible, of course. I want everyone to have all the bells and whistles, and I want them to have the best of everything.” - Elizabeth Culley “There's no reason for us to have to continue to be putting the same information in over and over again, there has to be a way to streamline that. And so, that's really what we're going to try to work on 100% with the different tools that we have.” - Elizabeth Culley Resources Mentioned: Elizabeth Culley Facebook GravityCerts Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Susan Wathen Johnston, President of Countryside Insurance Agency. Susan discusses how to build resilience and how to approach each day with Tenacity. Episode Highlights: Susan shares her early involvement in insurance, spending time at age 6 in her father's agency and getting her license at 18 to work part-time. (2:32) Susan mentions that the availability of online groups and communities allows us to easily access information and get quick responses to our questions, making us fortunate in the digital age. (9:47) Susan explains that the ability to be a leader is partly innate and cannot be taught, so leaders need to protect their team and establish processes to filter out those who may not be a good fit for the organization's health and success. (14:46) Susan discusses the importance of self-care and maintaining a positive mindset to avoid bringing others down. (18:06) Susan shares that she finds time blocking helpful for managing multiple tasks and interruptions in a busy work environment. (22:44) Susan discusses the importance of finding balance and complementary skill sets, even if you only have one other person on your team. (26:14) Susan explains the importance of attending conferences, networking, and being open to new ideas and strategies to grow and improve professionally. (32:17) Susan mentions that the key to success is being authentic, without trying to be someone you're not. (39:15) Susan encourages women to reach out and connect with others in their industry, as they will likely find support and inclusivity. (42:41) Key Quotes: “As leaders, we can try to protect our team and help as much as possible. But I don't think that's something that you can teach.” - Susan Wathen Johnston “That's what I like too about going to conferences, meeting new people, getting on the Facebook groups is getting other ideas hearing what works for other people, and trying something that you may not have ever even thought of.” - Susan Wathen Johnston “If anyone's struggling in our industry through this time, they need to just reach out.” - Susan Wathen Johnston Resources Mentioned: Susan Wathen Johnston LinkedIn Susan Wathen Johnston Facebook Countryside Insurance Agency, INC Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens is joined by Austin Moorhead, Founder of Lava Automation. Austin and Teresa talk about how automation can help the agency of the future. Episode Highlights: Austin shares his insurance background and how he transitioned to automation technology. (1:37) Austin mentions that Lava Automation has successfully assisted numerous agencies in getting their CRM up and running in just a few months, compared to the longer timeframe it used to take in the past. (4:12)   Austin discusses the importance of CRM tools for agency owners in managing lead data and staying accountable. (7:26)  Austin explains that the CRM automation and features save approximately 2.3 weeks of monthly work per person, allowing for more follow-ups and time savings. (14:18) Austin mentions that creating regular accountability meetings and maintaining clean data in business software is crucial for success. (20:09) Austin discusses the different attitudes towards automation between producers and CSRs in the insurance industry. (25:54) Austin suggests that organizations should focus on implementing and maximizing the benefits of new technology before jumping to embrace the next big thing. (28:36) Key Quotes: “If you're going to compete with our quality of build standard that you didn't have to put in the years that we have doing this. This is all we do.” - Austin Moorhead “Anyone who does outreach with a CRM gets an additional 2.3 weeks worth of work done.” - Austin Moorhead Resources Mentioned: Austin Moorhead LinkedIn Lava Automation Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Megan Thomas, Founder of Social Coverage Collective. Megan and Teresa talk about social media and how to get started. Resources Mentioned: Megan Thomas LinkedIn Social Coverage Collective Contact Teresa Kitchens Sterling Insurance Group

In this throwback episode of Power Women In Insurance, Teresa Kitchens sits down with Kelly Mora, owner of Heritage Insurance Agency. They discuss how to create a culture of caring and how in Kelly's agriculture-based agency, her team cares and builds community. Episode Highlights:  Kelly mentions she comes from a hospitality background and considers herself to be more of a creative thinker than a technical thinker. (04:30) Kelly emphasizes that they want to have control over who they associate with, not just within their agency but also with the clients they serve. (10:37) Kelly believes that when you're happy and feeling fulfilled by your day, you owe it to your community and that you're incredibly privileged to serve the people you do. (12:10) Kelly shares that metrics are hard and that's something they're working on currently to help them fill out their analytics a little more. (16:53) As leaders of their organization, Kelly mentions that their role is to help people achieve their goals. (17:52) Kelly explains that although many people criticize the millennial generation, they have embraced it. (21:01) Kelly thinks that symbiotic relationships are the only way for longterm success to work. You're not just looking for a job, but a place to call home. (26:04) Kelly mentions that they value work ethic, and if you don't share that mindset and take pride in yourself, you won't be successful on their team. (27:11) Kelly shares the importance of addressing trust. (32:04) Key Quotes: "We always remind ourselves, we are very fortunate to serve the people we do, and that they have entrusted at. And we try to continually earn that every day." - Kelly Mora "It's a culture of care that our agency is a family and you can't expect the value to be given to your agency by your members if you don't first value them." - Kelly Mora "In the last five years, we recognized we had a very youthful team. And it was by design. You know, that's where some real great energy comes from. A lot of people complain about the millennials set, but we embraced it." - Kelly Mora   Resources Mentioned: Kelly Mora LinkedIn Heritage Insurance Agency Contact Teresa Kitchens Sterling Insurance Group

In this throwback episode of Power Women In Insurance, Teresa Kitchens sits down with Mernice Oliver, Founder and Executive Director of The National Association for Advancement of Women In Insurance. Mernice is a business coach in the insurance industry who focuses on women and helping them achieve their goals. Episode Highlights: Mernice shares her humble beginnings and how she got to where she is today. (2:06) Mernice shares her opinion on the difference between men and women in the industry. (15:54) Mernice talks about her book What I Wish I Knew on The Other Side of Agency Ownership. (18:49) Mernice shares her insights about being able to get to a point of equality in ourselves. (24:11) Mernice shares what women can do to build up confidence. (27:24) Merince shares her Facebook community page called Insurance Women Rock where people can connect. (32:19) Mernice talks about the leadership organization she has created, the National Association for Advancement of Women In Insurance. (37:38) Key Quotes: “I believe that you can always change, you can grow and evolve, and you can come back stronger and bigger and better, no matter how low you get.” - Mernice Oliver “I believe the linchpin of change that happens for women is when we identify our purpose.” - Mernice Oliver “I'm going to create a company that really fills that gap for women. Because I'm not just going to help you with a business, you're more than your numbers.” - Mernice Oliver Resources Mentioned: Mernice Oliver LinkedIn Mernice Oliver International National Association for Advancement of Women In Insurance Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Elyse Archer, CEO & Founder of She Sells. Elyse discusses the roadblocks to selling and how to move through the blockages to achieve great sales numbers.  Episode Highlights: Elyse shares that her passion for her business stems from a challenge she faced early on in her career (1:41) Elyse mentions that the Big Three for women to achieve superhuman selling results are: reprogramming their subconscious mind, shifting their relationship with money, and aligning their masculine and feminine energy. (8:00) Elyse explains that the mind-body connection is powerful in restoring our sense of worthiness and achieving our goals, as we can use our emotions as cues to identify limiting beliefs and rewrite our programming for success. (13:11)  Elyse discusses the impact of limiting beliefs on men and women, and how shifting mindset can lead to greater success and fulfillment. (20:52) Elyse shares the importance of healing and changing subconscious beliefs to attract positive experiences and adopt an abundance mindset in sales. (28:19) Elyse discusses her coaching program for entrepreneurs and sales professionals, offering group coaching and a high-level mastermind for women, focusing on overcoming obstacles and implementing strategies for success without burnout. (35:13) Elyse believes money is seen as a tool for personal expansion and expression, and the goal should not be solely focused on accumulating wealth, but rather on using money to achieve one's vision and help others. (43:39) Key Quotes: “The biggest, most transformational moments in your life can come when you realize that, just because you're thinking a thought, it doesn't mean it's true.” - Elyse Archer “Our specialty and our focus is helping driven high achieving entrepreneurs and sales professionals who want to expand six or seven figures. But do it without burnout, hustle, exhaustion, overwhelm, helping them dramatically increase their results in a very different way.” - Elyse Archer Resources Mentioned: Elyse Archer LinkedIn She Sells Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Carrie Cheeks. Carrie Cheeks is a Workers Comp expert with Jencap and she discusses how she got into the industry and how she is connecting with agents to build a better workers comp industry. Episode Highlights: Carrie mentions that she initially had no interest in the insurance industry but was convinced by her Uncle to try it, and after a few years, she realized that it was more than she expected. (1:22) Carrie discusses her journey of leveling up in the industry, transitioning from copy-and-paste work to sales, with a focus on Workers' Compensation. (8:49) Carrie shares her upcoming role as a Corporate Relationship Manager, where she will be working with carriers, agency partnership groups, and aggregators to create mutually beneficial relationships and serve them effectively. (15:51) Carrie believes that the Workers' Comp market is currently chaotic and confusing, with carriers unsure of how to act in the face of low prices and rising costs, leading to a need for constant learning and staying informed. (20:01) Carrie discusses the importance of simplifying communication with agents by using abbreviations and clear instructions to expedite the process and ensure that agents understand what is needed. (28:09) Carrie advises agents in Workers' Comp to build a community of knowledgeable individuals by reaching out to people online who are posting about the topic, asking for information and advice on how to excel in it, and discussing opportunities for education and growth. (31:38) Key Quotes: “It's really my management that has helped me elevate myself because they are so open to new ideas and new places. And I'm not afraid to ask either. I've never been afraid to ask for anything in my life. And I don't think I'll start being afraid to ask anytime soon.” - Carrie Cheeks  “It's nice to see agents elevating their game, because then it helps us elevate our game to our carriers, it helps the whole entire line of the process work…knowledge is power, and you're going to be more successful if you have more knowledge.” - Carrie Cheeks “Education is obviously so important. But also building a community around you that is like-minded helps a lot too.” - Carrie Cheeks Resources Mentioned: Carrie Cheeks LinkedIn Jencap Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Ashley Mastowski , the agency owner of First Choice Insurance. Ashley and Teresa have a follow up on how she has built her agency through CoVid, having twins, and navigating a hard market. Episode Highlights: Ashley mentions that after working in the captive world for 12 years, she decided to explore other opportunities and started First Choice Insurance, and has successfully been running it for almost four and a half years. (2:58) Ashley shares the challenges she faced in starting a family while growing a business. (5:01) Ashley discusses the importance of treating employees well and hiring the right people for key roles in order to achieve growth and success in an agency. (12:44) Ashley shares her experience with a local agency specializing in commercial insurance, and the push and pull dynamics between her and the agency owner regarding taking on different types of clients and the possibility of merging. (18:04) Ashley explains the importance of surrounding oneself with a supportive team and seeking continuous learning opportunities in the insurance industry. (26:52) Ashley mentions that going independent has its own struggles, but it offers more freedom and flexibility. (30:57) Ashley shares that she values having conversations with others and loves to connect with people for educational purposes and support, particularly with moms of toddlers. (39:01) Key Quotes: “If you don't have the right people around you and the right team with you, growth doesn't matter. So I honestly give everything to them. And they've gotten me through everything that I've needed. ” - Ashley Mastowski “When I train my new employees, I tell them, don't be scared to do that. Because I'd rather have you say, you know what, I'm new or, you know what, I'm actually not sure what that answer is. Let me find that out.” - Ashley Mastowski “I love talking to people and I love furthering my education that way versus actually going back to school.” - Ashley Mastowski Resources Mentioned: Ashley Mastowski LinkedIn First Choice Insurance Group Contact Teresa Kitchens Sterling Insurance Group

Meet Ashley Mastowski, an independent insurance agency owner at First Choice Insurance out of Las Vegas. She has over 20 years of customer service and sales in the insurance industry and now helps families protect their assets and loved ones against the unexpected.  In this throwback episode of The Power Women in Insurance, Ashley shares her insurance journey from an office manager in a captive insurance agency to owning an independent agency. She explains how she navigated the industry by researching and learning from others in her agency's niche. Listen in to learn how to perfect the art of vulnerability and adaptability to achieve success in your insurance agency. “A big piece of my success is just being vulnerable to learning and growing and opening up to other people.”- Ashley [24:02] Top Takeaways: How to move past the research phase to the execution phase when starting a business How to find the right systems and programs to utilize for an independent agency by learning from others in the same niche as you How to learn from your mistakes when running a business  Learn to be open to vulnerability and adaptability to be successful.  Key Moments: [1:52] Ashley shares how she went from a 12-year office manager career for an insurance agency and jumped headfirst into agency ownership. [6:44] She explains how she navigated being an agency owner versus when she was employed. [11:36] The pro and cons of owning an independent agency when it comes to operating systems and programs.  [17:46] How she found what works for her by asking questions and educating herself.  [23:29] Ashley explains how she has grown and succeeded by educating her clients whatever she learns. [27:58] The lesson of vulnerability and adaptability to change that Ashley would give her younger self. [29:15] How she's inspired by her ability to build a successful business in a short period of time.  Resources Mentioned: Ashley Mastowski LinkedIn First Choice Insurance Group Contact Teresa Kitchens Sterling Insurance Group

Sometimes we don't explore utilizing a business coach because we feel that it means we can't build the business or we don't know how..BUT, a great business coach is worth more than gold..and this is how to reframe your search for the right business coach for you. Episode Highlights: Teresa mentions that having a business coach is beneficial for those who want to improve their business, achieve their goals, and have a better work-life balance. (1:28) Teresa discusses the first step in determining if you need a business coach is to identify areas where you need growth, inspiration, or extra energy, and then write down 20 areas for improvement in your business or career. (3:19) Teresa explains why it's crucial to find coaches who are industry-specific to effectively help with specific tasks. (6:49) Teresa mentions that leadership coaches and culture coaches can help teams level up their communication and achieve objectives, while sales coaches can assist in improving sales processes and asking better questions. (12:21) Teresa discusses the foundational points to determine what we truly want and how to improve our lives. (17:48) Teresa believes that it's important to acknowledge and appreciate the knowledge and skills gained from previous coaches, as they contribute to personal growth and self-confidence. (19:54) Teresa shares that joining a mastermind group can provide support, brainstorming, and guidance for career advancement, with different groups offering various formats and focuses to match individual needs and goals. (22:43) Teresa emphasizes the importance of having a coach in life, acknowledging that nobody is perfect and there is always room for growth. (28:38) Key Quotes: “The first step to being able to decide if you need a business coach is to identify some of those areas that you need to grow in.” - Teresa Kitchens “Some people get what they need from that coach, and then they have to move on to the next coach. But we need to honor the steps that that previous coach gave us. The knowledge, the skills that that previous coach gave us.” - Teresa Kitchens “A really good coach understands you have your own goals, you have your own agenda, you have your own culture of who you are, and what you bring to the table. And a really good coach is going to help you to be a better person through that.” - Teresa Kitchens Resources Mentioned: Contact Teresa Kitchens Sterling Insurance Group

In this throwback episode of the Power Women In Insurance, Teresa discusses something she often hears people talking about: the struggle to "have it all"...balance family, career, kids, and public service. Teresa talks about her 18 years as an agency owner and how she has learned to have it all. Episode Highlights: Teresa mentions the insurance conference she attended recently. (2:20) Teresa shares her challenge for the listeners. (6:32) Teresa explains what “interrupting politely” means. (9:14) Teresa shares what she does after picking up her kids from school. (10:36) Teresa mentions what she's trying to do more with her team. (11:52) Teresa shares why utilizing the knowledge of having all things is revolutionary. (13:07) Teresa explains the benefits of time blocking. (14:36) Teresa shares the ‘why' in her life. (23:24) Key Quotes: “Having it all is kind of like multitasking. They say that there's no such thing as multitasking because really all you do is you switch your attention from one thing to another thing... And, then we constantly rotate our attention.” - Teresa Kitchens “I think sometimes whenever we get into these conversations with our families, that they feel like we're not spending enough time with them, or we're too distracted... That it's because they don't feel seen, they don't feel heard, they feel like they're second-rate citizens. And, I don't want my family to feel that way... and I would never want them to feel that way.” - Teresa Kitchens “When I don't listen, I am a lot. When I overpower people, I'm a lot. But that energy that I have, that voice, and the sense of discernment that I do have is something that people are attracted to. And with that, that makes me a great coach. That makes me a great mentor. That puts me in a space where I can work with a lot of people, and I love to do that.” - Teresa Kitchens Resources Mentioned: Sterling Insurance Group Contact Teresa Kitchens

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Kathryn Arnold, Insurance Broker. Kathryn discusses how she came into the health/life industry and how much she loves the Medicare space in insurance. She also discusses her passion for helping others build their business and how she shares that passion through the Women In Insurance team. Episode Highlights: Kathryn shares that got into the insurance industry to prevent others from experiencing the financial burden she faced when her father passed away without a proper life insurance policy, and now finds fulfillment in helping people with Medicare, health insurance, retirements, and annuities. (1:23) Kathryn mentions that she found her tribe within Women of Insurance, which helped her transition from a toxic work environment to building her own successful business through natural connections, lazy prospecting, and community outreach. (6:38) Kathryn mentions that she receives a lot of gratitude and appreciation for organizing conferences, training, and providing resources, with many women unaware of the available options and benefits. (18:54) Kathryn believes that learning from others is essential for personal growth and success, as no one has all the answers. (23:33) Key Quotes: “To me, Women of Insurance is a supportive, empowering, safe space for women to come together and connect without the drama and negativity or pressure.” - Kathryn Arnold “Self-growth is something that you're going to have to constantly have. Because the industry is ever-changing, things are constantly changing, and you're gonna have to constantly self-grow.” - Kathryn Arnold “The insurance industry is super competitive. It doesn't have to be so competitive. I don't have to compete with other people, there is enough of it to go around.” - Kathryn Arnold Resources Mentioned: Reach out: Kathryn Arnold Kathryn Arnold Facebook SLA Legacy Women of Insurance Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Niki Henley, Owner of Extra Mile Insurance Solutions.  Niki started her agency in 2019 and was a guest in 2020. Today, we followed up with her progress and talked about what has helped her build her agency most successfully. Episode Highlights: Niki shares that she opened her own agency in 2019, and faced challenges in the first year, including the impact of COVID-19, but ultimately learned valuable lessons and adopted new technologies and strategies that put them ahead in the market. (2:04) Niki discusses the importance of seeking advice and guidance from trusted mentors and industry experts before making decisions or implementing new tools in order to avoid unnecessary expenses and ensure success. (7:43) Niki mentions that she is not a big gift person and has struggled with showing appreciation to her team, but has made efforts to improve by valuing their input and being transparent about goals and the bigger picture. (16:27) Niki explains that implementing automation and streamlined processes has allowed for better collaboration and efficiency within the team, making it easier to onboard new staff and ensuring continuity in case of absences or emergencies. (24:11)  Niki shares that she learned that planning for the next five years is setting oneself up for failure due to unpredictable events, so she focuses on making realistic plans for one year at a time and taking advantage of opportunities in the current market. (29:34) Niki advises beginners in the market to seek out mentors who have already achieved what they want to do, get their advice and feedback, and don't try to figure it all out on their own. (40:03) Key Quotes: “This may be surprising to some people but it's not actually technology or a tool. It was a mentor that changed the game for me.” - Niki Henley “Get with mentors for people that you know, have already done it, seek them out, they're out there.” - Niki Henley Resources Mentioned: Niki Henley LinkedIn Extra Mile Insurance Solutions. Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Kelly Donahue-Piro, President of Agency Performance Partners. Kelly Donahue-Piro and Teresa chat about how to lead a strong team into next generation of independent agencies Episode Highlights: Kelly explains that account managers often feel overwhelmed by their work and the demands of their roles. However, it is crucial to hold them accountable and focus on their potential. (3:13) Kelly mentions that agencies should focus on sharing metrics with their team, providing tools and resources, and encouraging them to prioritize high-value clients during a hard market. (17:02) Kelly discusses the importance of permission and rewiring behaviors to build trust in agency-client relationships, and the need for clear communication, proactive outreach, and a focus on building trust during challenging times. (21:30) Kelly explains that effective leadership communication and the power leaders have in guiding their teams through change and difficult situations is important. (26:50) Kelly discusses the challenges of the current market and the need for agents to adapt and communicate their value, while also acknowledging the potential for carriers to go insolvent and the frustration of customers. (30:55) Kelly mentions that the insurance industry is facing challenges due to unpredictable weather events, aging agencies, and a shift towards online formats, but leaders can adapt by focusing on sales skills, controlling the message, and supporting their team. (37:10) Kelly explains that attitude matters for leaders, as it sets the tone for the team's morale and productivity. (42:01) Key Quotes: “The reality is, I'm optimistic that in this market, the best agents will be created of all time. And we will learn how to have these difficult conversations, maybe kicking and screaming, but we will learn our tools, we will also learn how to communicate our true value.” - Kelly Donahue-Piro “Your attitude is contagious. As a leader, they are watching you. When you come in bummed out, you've given them permission to do the same and instead, you need to be giving high fives.” - Kelly Donahue-Piro “Our goal is just to give people the tools that they need, whether that's working directly with the coach, or whether it's working directly online, or just going to a website and getting it for free.” - Kelly Donahue-Piro Resources Mentioned: Kelly Donahue-Piro LinkedIn Agency Performance Partners Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Kali DeWitt Rodgers, Insurance Advisor at DeWitt Insurance Group. Kali and Teresa talk about how using automation in the family agency has helped them scale and yet work a flexible schedule for their team. Episode Highlights: Kali mentions that the most important thing to her about working in insurance is that you can still take care of your family and set your own hours. (4:06) Kali shares that the DeWitt Insurance Group aims to educate new clients through a welcome campaign, guiding them through potential claims and repercussions. (12:11) Kali mentions how automation has changed their agency for the better. (20:12) Kali discusses how everyone in the agency has adapted to and embraced technology. (31:40) Kali shares that a video proposal helped her sell their largest commercial account. (35:24) Kali mentions that Lava Automation has significantly improved the wording of templates, making it easier for users to understand and respond to messages. (40:15) Key Quotes: “The one thing that I've really valued in our industry is that you can still take care of family, you can work your own hours, but the family is always going to come first.” - Kali DeWitt Rodgers “We were certainly trying to get as many touchpoints as possible. So when someone comes to the agency, they're a new client, they're getting in touch points all through a welcome campaign, and it's educating them.” - Kali DeWitt Rodgers “The one thing that we implemented that has been a total game changer is automation.” - Kali DeWitt Rodgers Resources Mentioned: Kali DeWitt Rodgers LinkedIn DeWitt Insurance Group Contact Teresa Kitchens Sterling Insurance Group

In this episode of Power Women In Insurance, Teresa Kitchens discusses the top three tips to overcoming burnout. Episode Highlights: Teresa mentions that leaders should explore various options to overcome challenges and improve their team performance. (3:16) Teresa explains that burnout is a deeper form of stress and that engaging in activities like volunteering and giving back to the community can help reset our souls and ignite a passion for meaningful community activities. (6:38) Teresa discusses the importance of identifying and standardizing priorities within the team's work process to prevent burnout and improve productivity. (9:40) Teresa encourages taking breaks when needed, evaluating current processes, and finding ways to improve them to combat burnout and enhance client satisfaction. (12:56) Teresa mentions that by taking challenging moments and leveling up, companies can adapt and improve, and by matching industry trends and adapting to changes. (18:03) Teresa suggests that to combat burnout, engage in activities like staying focused on your vision, delegating, and taking breaks to focus on the future and improve the agency and industry. (21:32) Key Quotes: “So take a break if you need to, watch your processes, your systems, whatever it is, think about how you can level up, okay? Work with your team on leveling up, okay? And then also look at what you can delegate, okay? Those are three huge starting points for being able to combat burnout.” - Teresa Kitchens “If we can take these challenging moments, we can take just a little bit of time, level up, ask ourselves what doesn't work, then when the changes come down the road between claims, between the way that you know, companies operate, we will be further ahead, we will be matching, we will be better tomorrow than we are today.” - Teresa Kitchens “Use this time to push forward. You need to take a little bit of a break, take a little bit of a break. Maybe you can clean cranky clients out of your book. Maybe that would help your team. But vision for the future and help your team to vision for the future, help them to feel like they're moving forward, making that agency better and your industry better for tomorrow because that is what we need to always be working on.” - Teresa Kitchens Resources Mentioned: Contact Teresa Kitchens Sterling Insurance Group

In this throwback episode of Power Women In Insurance, Teresa Kitchens sits down with Kim Beach, Founder & CEO of InsureWomen. Kim is an agency owner who is focusing on bringing insurance solutions specifically to women, to niche, and provide the care and coverage they need. Episode Highlights: Kim shares her career background. (2:53) What really surprised Kim when she first started out in insurance? (4:53) Kim shares what she found interesting after watching the movie, The Founder. (6:53) Kim discusses gender roles within the industry and some of the feedback she's received. (10:29) Kim mentions their goals at InsureWomen. (11:51) Kim shares where she envisions InsureWomen, five years from now. (14:06) What were some of the first impressions of Kim's platform? (16:57) Kim explains the most hilarious thing about rough notes. (20:10) What sort of changes has Kim been seeing in the industry recently? (30:46) Key Quotes: “I feel like I'm on a mission now, and I think that could happen to anybody. It's so interesting because it's just a different tweak of how you think about things. So, if you feel like you're stuck somewhere, there's light at the end of the tunnel, things could change tomorrow, and something great could come about.” - Kim Beach “We have the consumers and then we have the female agents that were trying to really create a community. I mean, as far as I can tell, there's not a national community of female agents. So, InsureWomen would love to be that community, where we can come together with best practices and that kind of thing.” - Kim Beach “I'm older, but I'm doing new things every day that I never thought I would be doing because of this. And it's exciting to me, like, my whole world is different and that can happen to anybody. I just think you have to be ready for that to happen, kind of be looking for that opportunity that could change what you're doing.” - Kim Beach Resources Mentioned: Kim Beach LinkedIn InsureWoSmen June 2021 Rough Notes Article IBA Elite Women 2021 Award Contact Teresa Kitchens Sterling Insurance Group

In this throwback episode of Power Women In Insurance, Teresa Kitchens sits down with Kelly Donahue-Piro, President at Agency Performance Partners. Kelly and Teresa talk about all things agency ownership, how to step into our power, and rock being a boss.  Episode Highlights: Kelly mentions one of the things they try to fight for, within the agency. (4:54) Kelly shares her background and how she got into the insurance industry. (7:49) What are some of the key factors that people working in agencies or agency owners struggle with? (12:57) Kelly explains why women have a stronger challenge with accountability and communication than other people do. (18:54) Kelly mentions why she likes identifying roles. (19:31) Kelly shares why she wants the women to be in tune with something personal, whatever their goal is. (21:19) Kelly mentions how the online school came about. (24:57) Kelly explains how she came up with the idea to launch an online school. (26:49) Key Quotes: “If you really invest in yourself, in your career...and, that could be from taking payments and learning how to cross-sell...you could do anything in insurance. And, I want every woman out there to hear that, because you don't have to settle for anything. If you have an insurance license, the potential is unlimited if you invest in yourself.” - Kelly Donahue-Piro “One thing that I like doing is identifying roles. So, ultimately, as chairman of the board, president of the business, my job is to keep things profitable, and be able to keep investing in the business to keep everybody employed.” - Kelly Donahue-Piro “Sometimes people are motivated by what's important to them. Sometimes people are motivated by seeing others succeed. And so, that's helped out a lot in my businesses and it's helped out in agencies too when people can kind of rally together.” - Kelly Donahue-Piro Resources Mentioned: Kelly Donahue-Piro LinkedIn Agency Performance Partners Contact Teresa Kitchens Sterling Insurance Group