Surfacing

In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 9 and 10: "Know your customer, but own your mission;" and, "Measure twice, execute once." Episode transcript

In this episode, Lisa and Andy talk to Christina Grell, Senior Director of Product Marketing at Rocket Mortgage. Christina explains the discipline of product marketing and how it intersects with design and user experience.   Episode transcript

In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths 7 and 8: "The organization owns the web presnece;" and "Management should embrace impermanence." Episode Transcript

In this episode, Andy and Lisa talk to Arin Bhowmick, Chief Design Officer at SAP. In this rich conversation, Arin discusses "design as a team sport" and the role of intuition in the design process. Episode transcript

In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths five and six: "Standards enable collaboration;" and "The Web is an asset." Episode transcript

In this episode of Surfacing, Lisa and Andy talk to Scott Rosenberg. Scott is the Vice President, Global Head of Brand Management at Visa. Scott explores his leadership strategies for designing and implementing governance and operational practices that enable a diverse global team. Episode Transcript

In this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Design Leader, Judy Ma. Judy reveals her leadership philosophy, the guidance she gives up-and-coming designers, and how her background in industrial design influences her approach to User Experience Design.   Episode Transcript

In this episode of Surfacing, Andy and Lisa tackle Digital Deca Truths 3 and four: 3) Decision-making must be based on expertise, not power; and, 4) The business framework must be inclusive.   Episode Transcript

In this episode of Surfacing, Lisa and Andy talk with Laura Barnes, Senior Director of Content Strategy at Red Hat. Laura talks about how she started in digital and content strategy and her philosophies around lifelong learning and leading content teams.   Episode Transcript

In this episode, Andy and Lisa talk to Sam Quan Krueger. Sam is the  Head of Digital Communications at the United Nations Development Program (UNDP).  Sam discusses his journey from agency work to a leadership role at the UNDP and his philosophy around supporting and enabling teams. Episode Transcript

In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths one and two: "Your Web presence is the digital manifestation of your organization;" and "In a digitally transforming business environment, bold leadership is vital." Episode Transcript

In this episode of Surfacing, Lisa and Andy talk with Amy Heymans. Amy serves as Chief Design officer of United Healthcare. Amy is a designer, futurist, visionary, and innovator focused on collaboratively designing a better future. She talks about her career path and the importance of being human-centered as a leader and designer. Episode transcript

In this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Jaryn Miller. Jaryn leads Service Design at Headspace and is the Co-founder of Oakland Reparations. In this rich conversation, Jaryn discusses mindfulness, his vocational journey, and how adopting an inclusive approach to service design is a win for every human being. Episode transcript

In this episode, hosts Lisa Welchman and Andy Vital speak to Jose Coronado. Jose is the global head of design operations for JP Morgan and spoke about the career path to his current role. He also spoke about the maturity of design ops in the workplace and how Jose tries to avoid an "exclusion by design" dynamic when establishing recruitment and onboarding processes. Jose also spoke about the myth of the lone superstar designer and the importance of team collaboration. Episode transcript

In this episode, co-hosts Lisa Welchman and Andy Vitale have a conversation about diversity, equity, and inclusion. They speak about what the terms mean and how the dynamics of D.E.I. play out for them professionally and as colleagues. Episode transcript

In this episode of Surfacing, co-hosts Lisa and Andy speak with Alex Edmans. Alex is a professor of Finance at London Business School and serves as Mercers School Memorial Professor of Business at Gresham College. Alex talks about his "pie-conomics" framework detailed in his book Grow the Pie. He also explains how organizations can make a business case for sustainability and accountability and offers suggestions on how anyone can make a positive difference at any level of an organization.  About Alex Edmans Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar, and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos, testified in the UK Parliament, and given the TED talk “What to Trust in a Post-Truth World” and the TEDx talk “The Social Responsibility of Business” with a combined 2.4 million views. He serves as Mercers School Memorial Professor of Business at Gresham College, giving a four-year programme of lectures to the public, and on Royal London Asset Management's Responsible Investment Advisory Committee. Alex's book, “Grow the Pie: How Great Companies Deliver Both Purpose and Profit”, was featured in the Financial Times list of Business Books of the Year for 2020, and he is a co-author of “Principles of Corporate Finance” (with Brealey, Myers, and Allen) for the 14th edition to be published in April 2022. He was named Professor of the Year by Poets & Quants in 2021. Episode transcript   

Welcome to Surfacing. This episode co-hosts Lisa Welchman and Andy Vitale speak to design leader Aaron Irizarry. Aaron talks about music, his design journey, and his steps to create team environments that create space for the whole person. Andy asked Aaron about building and implementing design systems, and Lisa asked Aaron to talk about how he ensures that being authentic at work is available for every worker. Finally, Aaron gives us tips on how to make the best vegan tacos. Episode transcript

In this episode, co-hosts Lisa Welchman and Andy Vitale speak about leading a digital team. They focus on the interdisciplinary nature of digital teams and the challenges of leading large groups with diverse skillsets. They also talk about the leadership challenges between so-called digital-first organizations and organizations transforming with digital technologies. Finally, they consider how a new generation of digital leaders can use their skills and intuition to turn the tides of digital development in a more positive direction. Episode transcript

In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience. Episode transcript

Katherine Benjamin serves as the Deputy Chief Technology Officer for Digital Services, in the New York City Mayor's Office of the CTO. She has worked in Canada, the UK and Malawi. Previously, Katherine was the Vice President of Service Design at Ayogo, a company twice recognized globally as one of the top 100 most innovative digital health companies. Her experience in public sector digital transformation includes conceptualizing and launching the Ontario Digital Service's rapid prototyping and user research labs, and working on the NHS.UK Alpha inception team, a small group tasked with setting the vision for modernizing Europe's largest health care website.  As an adjunct professor, Katherine leads curriculum development in government and healthcare service design, and teaches and supervises undergraduate and masters students at Emily Carr University of Art + Design in Vancouver, Canada. Katherine has a Master of Science in Health, Community and Development from the London School of Economics and Political Science (London, UK), and completed her undergraduate degree in Human Kinetics at the University of British Columbia (Vancouver, Canada). She was a Canadian National Millennium Scholarship laureate, and United States Collegiate Ski & Snowboard Association three-time All-American Athlete in alpine skiing. Episode transcript

In this episode, co-hosts Lisa Welchman and Andy Vitale, are joined by leadership coach Margaret Lee. Margaret spoke about her experience as director of UX Community & Culture at Google and offered advice for starting communities of practice. In addition, Margaret reflects on the personal impact of her article and talk, Insights from a Reluctant Leader. Episode transcript

Surfacing podcast producer, Rhys Welchman, joins Andy and Lisa in this year-end recap. Andy and Lisa talk about how the podcast is going, changes for next year. And, Rhys talks about how what he learns in the podcast influences him as a band tour manager--and what it's like to be back out on the road in a pandemic. All three talk about hopes and wishes for the new year. Plus, Lisa has a surprise holiday song for Andy! Episode transcript

In this episode of Surfacing, Andy and Lisa talk with a content strategist and writer, Natalie Marie Dunbar. Natalie discusses her transition from being a traditional newspaper writer to the world of content strategy and content design. She also talks about her motivation for writing her upcoming book, From Solo to Scaled. Episode transcript

Natali Morris is a former network news anchor turned personal finance educator and motivator. Her specialties include personal finance, business, and technology.   Natali is currently a contributor for CNBC and MSNBC where she was previously an anchor. Prior to that, she was an anchor on CBS Interactive. She was also a contributor to CBS News and the TODAY Show. She has also contributed to CNN, ABC News, G4TV, BBC, The CW, Fox News, Fox Business News, and Univision (Spanish-language reporting).   She has written for Consumer Reports, WIRED, Variety Magazine, MarketWatch, TechCrunch, The San Francisco Examiner, PC Magazine, ELLEgirl, The Oakland Tribune, and more. She has a bachelor's degree in journalism from California State University, Hayward, and a master's degree in sociology from the University of Southern California.   Episode transcript

In this Surfacing podcast episode, Lisa asks Andy about the challenges of design leadership. Andy talks about ways to support design team members, the role of constraints and rules in keeping the team focused on creating relevant experiences. Andy also reveals what it feels like to work in an organization that honors inclusion and diversity. And Lisa asks Andy what leaders look for when searching for vendor partners to support a large and evolving team. Episode transcript

In this episode, co-hosts Andy and Lisa talk with technologist Cleve Gibbon. Cleve lays down some fundamentals of web content management and offers advice about how to think about audiences, content, and technology when designing content models. Cleve also talks about his transition from living in the UK to living in the US and the importance of keeping your professional network alive to support lifelong learning.   About Cleve Gibbon Cleve Gibbon is the Chief Technology Officer at Wunderman Thompson, NA. He helps drive key executive technology decisions around strategy, innovation, and product, enabling Wunderman Thompson to deliver world-class, end-to-end connected experiences for Fortune 500 clients. Previously, Cleve served as Cognifide's first CTO and held multiple leadership roles in the finance sector, designing and deploying technology platforms for investment banks such as Morgan Stanley, Goldman Sachs, Barclays, and Credit Suisse. He holds a doctorate in computer science and a marketing diploma from the Chartered Institute of Marketing.

In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter's recent move to a farm in Virginia—and the steep learning curve of becoming a farmer.  In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. Episode transcript   About Peter Morville Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such clients as AT&T, Cisco, Harvard, IBM, the Library of Congress, Macy's, the National Cancer Institute, and Vodafone. He has delivered conference keynotes and workshops in North America, South America, Europe, Asia, and Australia. His work has been covered by Business Week, NPR, The Economist, The Washington Post, and The Wall Street Journal. His latest book is Planning for Everything. Peter lives in Virginia with his wife, two daughters, and a dog named Asha. He blogs at intertwingled.org.

In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter's recent move to a farm in Virginia—and the steep learning curve of becoming a farmer.  In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. Episode transcript   About Peter Morville Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such clients as AT&T, Cisco, Harvard, IBM, the Library of Congress, Macy's, the National Cancer Institute, and Vodafone. He has delivered conference keynotes and workshops in North America, South America, Europe, Asia, and Australia. His work has been covered by Business Week, NPR, The Economist, The Washington Post, and The Wall Street Journal. His latest book is Planning for Everything. Peter lives in Virginia with his wife, two daughters, and a dog named Asha. He blogs at intertwingled.org.

In this Surfacing deep dive, Andy asks Lisa about digital governance, what it is, what it isn't, and how solid governance practices support the product design and development process.

In this episode of Surfacing, co-hosts Lisa Welchman and Andy Vitale speak to information architect and educator Jorge Arango. This episode saw a discussion of digital ethics and the roles that designers, business leaders, policymakers, and ethicists play in keeping digital spaces safe. Jorge considers the responsibilities associated with architecting online experiences and offers insight into the dynamics that come with the long arc of technological innovation. Episode transcript About Jorge Arango Jorge Arango is an information architect and strategic designer based in the San Francisco Bay Area in California. In his consulting practice, Jorge partners with product, design, and innovation leaders to create digital places that make people smarter. He has designed information environments for all types of organizations, ranging from developing world non-profits to Fortune 500 corporations. Jorge is a frequent speaker at global UX conferences. He is the author of Living in Information: Responsible Design for Digital Places (Two Waves Books, 2018) and co-author of Information Architecture for the Web and Beyond (O'Reilly Media, 2015). He has also served the global UX community as president and director of the Information Architecture Institute, and as thematic director of the first World IA Day. Besides his consulting practice, Jorge is also an adjunct professor in the Interaction Design program at the California College of the Arts (CCA). Jorge's Personal Links Jorge Arango Website The Informed Life Podcast Jorge Arango on Twitter   Books Living in Information: Responsible Design for Digital Places by Jorge Arango Information Architecture for the Web and Beyond by Lou Rosenfeld, Peter Morville & Jorge Arango   Topics Discussed Twitter blocked in Nigeria The Code of Hammurabi Drop-in Audio App Clubhouse is Dying. It Was Fun While It Lasted Culture Eats Strategy for Breakfast Simone Biles doing amazing things Platform for the Ethics and Politics of Technology (University of Amsterdam) Clayton Christensen Calvin, God, and Architecture  

In this episode of Surfacing, Andy and Lisa talk to digital policy consultant Kristina Podnar. Kristina explains the difference between policies, standards, and guidelines. Then, she illustrates how a mature approach to policy can help teams design and deliver digital products and services with speed, safety, and quality.   Episode Transcript   About Kristina Podnar Kristina Podnar is a digital policy innovator. For over two decades, she has worked with some of the most high-profile companies in the world and has helped them see policies as opportunities to free the organization from uncertainty, risk, and internal chaos. Kristina's approach brings in marketing, human resources, IT, legal, compliance, security, and procurement to create digital policies and practices that comply with regulation.  More importantly though, they unlock opportunity, strengthen the brand and liberate employees to drive innovation. Kristina has a BA in international studies and an MBA in international business from the Dominican University of California and is certified as both a Change Management Practitioner (APMG International) and a Project Management Professional (Project Management Institute). Her book, The Power of Digital Policy was published in March 2019.   References & Links Resources General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA) Kristina Podnar's Website The Power of Digital Policy Podcast   Follow Kristina Podnar on Social Media Twitter  

In this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems. They talk about why so many services are poorly designed and talk about what needs to happen to improve both digital and physical world services for people. Ron also gives Andy some advice on selecting the proper tea, and Lisa asks about Ron's interest in the Finnish sport, Pesäpallo. Episode transcript About Ron Bronson Ron Bronson is a design director who leads impactful initiatives at the intersection of technology, service design, and public policy. He speaks globally on consequence design. Outside of work, he coaches high school tennis and runs a skeeball league. Ron lives in Portland, Oregon.    References & Links Resources Ron Bronson's website Tennis Polo (the game Ron invented)   Things Ron Talks About Ron writing about his love of Pesäpallo – “How does a guy from America start following Finnish baseball?” Indy Design Week Why Skee-ball Doesn't Change   Follow Ron on social media Twitter            

In this episode, co-hosts Lisa Welchman and Andy Vitale speak to user experience design expert Laura Klein. Laura is the author of Build Better Products and UX for Lean Startups. Laura spoke about how a lack of reflection and consideration during the product development life cycle contributes to some of our online low-quality experiences. She also reveals how her engineering background and love of logic impact how she approaches user experience design. Episode transcript   About Laura Klein Laura fell in love with technology when she saw her first user research session over 20 years ago. Since then, she's worked as an engineer, user experience designer, and product manager in Silicon Valley for companies of all sizes. She's written two books for product managers, designers, and entrepreneurs, Build Better Products (Rosenfeld Media '16) and UX for Lean Startups (O'Reilly Media '13), and she's a frequent speaker at tech conferences, including SXSW, Lean Startup Conference, and Mind the Product. She is currently Principal at Users Know, a UX design consultancy, and works as a coach and adviser to product teams and startups.   Resources Laura Klein's Website Build Better Products: A Modern Approach to Building Successful User-Centered Products by Laura Klein UX for Lean Startups by Laura Klein What is Wrong with UX Podcast   People and Topics Laura Talks About Kate Rudder How to Build a Task Flow How to Build a Task Flow Part 2: Combining Modules   Follow Laura Klein on Social Media Twitter

In this episode of Surfacing, co-hosts Lisa & Andy talk about the world of agile software development. They explore what it is, what it's meant to be, and the strengths and weaknesses of working with agility. Andy talks about his hands-on experience with agile, and Lisa wonders about the role executives and other leaders play in pushing their teams to work faster. Episode transcript   Show Notes Alex Edmans – Grow the Pie W3C Agile software development Scaled agile Framework (SAFe)  

In this episode, Lisa and Andy talk with Per Axbom. Most know Per as the co-host of the UX Podcast, but in this interview, we talk with Per about his research and work in design ethics, his first computer, and his experiences on one of the newer social media platforms, Clubhouse. Episode transcript About Per Axbom Per has been working with computers since a child in the early 1980s and professionally with the Internet since the mid-90s. Today he is a consultant in UX, accessibility and digital strategy, as well as a speaker and writer on Digital Ethics. He has spent sent the last five years reading, teaching and having conversations around all the things that lead to negative impact in digital. The purpose being to become better at building and designing digital products that promote wellbeing and mitigate harm. It's not about hindering digital progress, Per says. It's about choosing the best direction for it. He is the communication theorist born in Liberia. For two decades Per has educated digital professionals and helped organizations with usability, accessibility and UX. He has been blogging since 1997, podcasting since 2007 and is often invited to speak at international conferences. He teaches Ethics in design at vocational school Nackademin and is an advocate for responsible innovation. Per makes technology safe and compassionate through design, coaching and teaching. You can hear his voice on UX Podcast, follow him on Twitter, read his  blog and buy his handbook Digital Compassion. The book contains tools and models for developing digital solutions that contribute to inclusion, sustainability and wellbeing. Show Notes UX Podcast  Per's Clubhouse Overview Per's Blog Africa is Way Bigger Than you Think It's Time to Admit That There's No Such Thing as a Digital Native GDPR  Swedish Bank ID Daniel Kahneman  Richard Thaler Per's Digital Compassion Handbook  

In this episode of Surfacing, co-hosts Andy Vitale and Lisa Welchman talk to qualitative researcher and experience strategist Meena Kothandaraman. They talk about understanding qualitative research and why it's essential to be inspired by and learn from people when designing products. Meena also shares advice for teams who face challenges and constraints around getting research integrated into their development process.   About Meena Kothandaraman With 25 years of experience, Meena has consulted to emphasize the strategic value of customer experience across product, space and service. She truly believes that businesses can achieve greater focus by better understanding the behaviors of their customers, and those who create the products from within the business.  Experiencing the journey of conducting research can truly inspire! Apart from her core consulting practice, Meena has lectured in the Bentley University Human Factors and Information Design (HFID) graduate program in her 15 year tenure. She has helped the program to stand as one of the top human factors/user experience programs worldwide.   She holds an M.S. in Information Resources Management from Syracuse University and a B.Com. in MIS from the University of Ottawa, Canada.  Apart from work, Meena has written a children's book, hosts a cooking show, and is a South Indian classical violinist. She has firmly maintained a strong work life balance, and has her two children and husband to thank for making life so rich. Episode transcript Show Notes Meena's Twitter Twig + FIsh Website Twig+Fish Blog Qualitative Research Zarla Ludin Twitter NCredible Framework Bring Your Humanity to Work Bentley University - Information Design & Corporate Communication Course Fluxible Hal Miller-Jacobs  

In this episode, Lisa and And speak with MikeMonteiro, author, speaker, and co-founder of Mule Design. They talk about how change happens in companies, the early days of the web, and Mike's new talk, My People Were in Shipping. They also discuss what's next for Mike Monteiro, the difference between concerts and shows, and Mike picks the musicians in his all-time supergroup. Episode Transcript About Mike Monteiro Author of Design Is a Job and You're My Favorite Client. Giver of barnburning talks about ethics and responsibility in design. Leader of workshops that fill people with the confidence to do the jobs they were hired for. Show Notes Mule Design  My People Were in Shipping  Image Maps  Table Layouts  Blink Tags  The Collected Angers (Bookshop) Medium Designers Unionized    Music References Corey Taylor Little Red Corvette  Chris Cornell One  Dave Grohl’s Article about Concerts  Sam Goody  Electric Fetus  Amoeba  Knitting Factory  Floating Record Player (with JB Picture Disc)    Mike Monteiro's Dream Band Vocals - Aretha Franklin Bass – Mike Watt (Minutemen, Firehose) Guitar – Prince Harp & Piano – Alice Coltrane Horns – John Coltrane Drums – Questlove  

In this episode of Surfacing, Andy and Lisa talk to the speaker, author, and creativity evangelist Denise Jacobs. They discuss Denise's evolution from digital maker to becoming a creative support system for the digital maker community, her book Banish Your Inner Critic, and Denise's latest project focusing on leaders of digital makers. Episode Transcript   About Denise Jacobs Denise Jacobs’ expertise lies at the intersection of creativity, confidence, and achievement. Denise keynotes conferences and consults with tech companies worldwide, giving a Creative Dose™ – an injection of inspiration, relevant content, and immediately applicable tools to help people do their best work. Through her company, The Creative Dose, she helps individuals and teams to hack their creative brains, banish their inner critic, and develop powerful communication and speaking skills in order to enable them to unblock creativity, cultivate collaboration, and ignite innovation. Through working with Denise, employees become engaged contributors, synergistic collaborators, and authentic leaders. Denise has presented at events and organizations worldwide such as Google, Facebook, Automattic, GitHub, FastWeb.It, the BBC, South By Southwest Interactive, Brand Minds, Forbes8, Mind The Product, The Agile Alliance, NDC Oslo, UX Week, The Society for Technical Communications, various chapters of The American Marketing Association, Creative Mornings, The Future of Storytelling, The Future of Web Design, Inbound, and TEDxRheinMain. Denise is the author of Banish Your Inner Critic, the premier handbook on silencing self-doubt to unleash creativity and do your best work. A Web Design & Development industry veteran, Denise is also the author of The CSS Detective Guide, the principal book on troubleshooting CSS code, and is co-author to the Smashing Book #3: Redesign the Web, as well as the book, InterAct with Web Standards: A holistic guide to web design. Denise is an instructor for the Stanford Continuing Studies Program and has been a guest lecturer in courses at Stanford University‘s Design Program. She is also a  LinkedIn Learning course instructor, with two of her courses in the Microsoft and LinkedIn Global Skills Initiative’s Soft Skills and Graphic Design critical learning paths. Denise’s passion projects include Rawk The Web, a movement focused on changing the face of the tech industry by increasing the numbers of visible diverse tech experts, and The Creativity (R)Evolution, a movement to spread the force of creativity as a vehicle for personal transformation and world-wide positive change. Denise's website  Denise on Twitter Denise on Instagram  Denise on LinkedIn  Denise's Facebook fan page  Denise Book – Banish Your Inner Critic  Denise Book – The CSS Detective Guide  Denise’s LinkedIn Learning Courses: Banish Your Inner Critic  Creative Collaboration  Business Case for Creativity  Creativity for All – Hacking  Denise’s craft courses – bath product making, etc. Artist Hilma af Klint   James Altucher  on being an idea machine Dashner Design & Restoration on YouTube 

In this episode, co-hosts Lisa Welchman and Andy Vitale speak to Kevin Hoffman, a design industry veteran currently the digital services expert leading design for the Veterans Affairs administration. He is also a speaker and author of Meeting Design: For Managers, Makers, and Everyone. This episode covers a wide variety of topics: how meetings have changed since the shift to working remotely during the pandemic; what can be classified as a meeting--and the group explores different types of meetings, including the meeting where Kevin introduced Lisa and Andy to each other. Episode transcript About Kevin Kevin M. Hoffman is an information architect and design strategist that has been building digital tools since 1995. He holds a deep belief that properly designed and executed time spent together, or a good meeting is a core element of good design. It puts necessary shared understanding and trust in place, enabling teams to make better experiences real. Kevin is regularly hired to facilitate design meetings for web and application design projects. He also speaks and provides workshops on the design of meetings and collaboration all over the world. Show Notes Kevin’s Website  Kevin’s Book  MURAL  Milanote  Miro  SAFe Agile  Marty Cagan  I Am Not a Cat Video  Department of Veteran’s Affairs  Angela Colter Quilting (Twitter)    Social Links Kevin Twitter  Kevin LinkedIn 

In this month's Deep Dive, co-hosts Lisa Welchman and Andy Vitale explore a much-debated topic: should designers learn how to code? The conversation took an interesting turn as the two begin to consider how teams are structured around the web and discuss new possibilities about how design and technology teams can work together. Episode transcript Show Notes “A Moment of Time with Editors” - On WYSIWYG (What You See Is What You Get) editors. Lisa’s Execution Atom If you’re bored and want more of this debate    

In this episode, Andy and Lisa talk to the designer, speaker, and educator Regine Gilbert. Regine is the author of "Inclusive Design for a Digital World: Designing with Accessibility in Mind." Regine explains what accessibility means and consider why makers and business don’t build accessible products—and how to shift that trend. Regine also offers advice for designers and makers who work in organizations where accessibility and inclusive design aren’t priorities. Episode transcript   About Regine Gilbert Regine Gilbert is a user experience designer, educator, and international public speaker with over 10 years of experience working in the technology arena. She has a strong belief in making the world a more accessible place—one that starts and ends with the user.  Regine’s areas of research focus are digital accessibility, inclusive design, and immersive experiences. In 2019, Regine’s first book, ‘Inclusive Design for a Digital World: Designing with Accessibility in Mind (Design Thinking) was released through Apress publishing. Regine’s Twitter handle: @reg_inee Regine’s website   People & Places Regine Talks About Doug North Cook NYU Tandon School of Engineering - Integrated Design & Media, M.S.   Gus Chalkias Kat Holmes  A11Y – Meetup Groups  National Association of Black Journalists Matt May – Head of Inclusive Design at Adobe Don Norman article, “I wrote the book on user-friendly design. What I see today horrifies me”  Association for the Advancement of Assistive Technology in Europe W3C – Accessibility The WebAIM Million The Blind Man Who Invented Cruise Control XR Axis – Virtual, Augmented, & Mixed Reality for People with Disabilities ARISA Lab NASA Soundscapes  

In this episode, Andy and Lisa have a conversation with Dean Broadley. Dean is a South Africa-- based design team lead. He talks about how his wide-ranging experience as a digital practitioner and manager and his love of gardening have given him insights into growing people and teams in an organization. We also get Dean’s perspective on digital innovation and new technology adoption in South Africa. Podcast Transcript About Dean Broadley Dean is a Design Executive from Cape Town, South Africa. He's spent his career working hard to connect experiences in the physical, digital and career spaces and finds great value in leaving things more human than he found them. Currently the Founder of Designing Humans, an organisation dedicated to professionalising & strengthening design in Africa, he spends his time mentoring individuals, assisting enterprise design executives demonstrating the value of design, managing design practice at scale, raising design literacy and developing sustainable talent pipelines. Previously, Dean has worked in startups and tech businesses as a Product Designer, been an executive design director for a multi-national bank and a digital communications specialist. Outside of work, Dean spends his time with Design communities in South Africa creating the platform for designers to share, learn and improve through the practice of being human.   He is also an avid Chili breeder

In this first Surfacing deep dive, host Lisa Welchman and Andy Vitale talk about design and governance. Why do designers feel that they don't have a seat at the table when making decisions about creating the customer experience? And what happens when they do? What is the conflict between the designer's role and those that make the rules for the organization, and how can the disciplines of governance and design work together to improve the customer experience and the experience of being on the digital team? Episode transcript About the Hosts Lisa Welchman is a digital governance pioneer who helps organizations become more intentional about operating online. She coaches and trains digital leaders and teams across the globe. Lisa has brought her expertise to some of the most impactful organizations globally, including many of the Global 500, universities and colleges, NGOs, and national governments. An advocate for better digital governance, Lisa’s research interests center around defining a digital safety maturity life cycle that helps organizations understand how to build safer and more ethical web experiences. Lisa speaks at conferences globally and is the author of Managing Chaos: Digital Governance by Design.   Andy Vitale is the VP of Product Design at Rocket Mortgage, where he instills the importance of design and a human-centered approach to transform the mortgage lending experience. Andy has solved problems for organizations ranging from startups to Fortune-ranked companies. A relentless user experience evangelist, with a passion for cognitive thinking and making technology more human. he is driven by a passion to inspire and empower teams to do their best work. Aside from his primary role at Rocker Mortgage, Andy is an adjunct professor for Kent State University’s User Experience Design graduate program, speaks at conferences and events, and serves on the advisory board for professional organizations and educational institutions.

In this episode, Lisa and Andy talk to Whitney Quesenbery about elections, the importance of ballot design, the role of election officials, and how she and others at the Center for Civic Design are working to improve the experience of voting.  Episode transcript About Whitney Quesenbery: Whitney Quesenbery is the co-founder of the Center for Civic Design. She’s passionate about making interactions with government effective and enjoyable, giving design literacy to elections and other government workers, and on a mission to ensure voter intent through design. Whitney publishes, presents, and teaches workshops on personas, usability and user research, plain language, and accessibility and has served on federal advisory committees for voting system design and Section 508. Before being seduced by a little beige computer into software, usability, and interface design, she was a theatrical lighting designer on and off-Broadway, learning about storytelling from some of the masters. Whitney is the author of three books: A Web for Everyone: Designing Accessible User Experiences (with Sarah Horton) Storytelling for User Experience (with Kevin Brooks) Global UX: Design and Research in a Connected World (with Daniel Szuc)   References: Civic Design Field Guides Center for Civic Design