Podcasts about designops

Jon said that when he first discovered the design operations community at the 2019 Design Ops Summit in Brooklyn, it felt like coming home. Here was this entire tribe of people who cared about the same things he'd been passionate about for years—creating systems that help designers do their best work. In this episode, I'm talking with Jon Fukuda, co-founder of Limina.co, about how design operations has evolved from an unnamed set of practices into a vital discipline that drives organizational excellence. As organizations continue to face economic pressures, the conversation around design operations has become more critical than ever. How do we demonstrate the strategic value of design teams? How can operational excellence serve not just designers but business outcomes? Jon shares insights from his 20+ year journey—from early days defining UX practice models to his current role as a design ops leader and community builder. This conversation reveals how the best design operations leaders think beyond tooling and process to focus on team health, cross-functional partnerships, and systems that elevate both human-centered practices and business innovation. Whether you're considering a move into design ops or looking to strengthen your design leadership approach, Jon's practical wisdom offers a roadmap for driving operational excellence in complex organizations. Questions you'll be able to answer after listening: How might we structure the first 30-60-90 days in a new design operations role for maximum impact? What key misconceptions about design operations could undermine your effectiveness as a leader? When should design ops be positioned under product teams versus operating as a horizontal function? Why do organizations often view design teams as expendable during economic downturns, and how can we change that perception? How can design operations leaders demonstrate their impact on both team health and business outcomes? About Jon Fukuda Jon Fukuda is co-founder of Limina.co with over 20 years of experience as a user experience specialist. With expertise in UX strategy, design thinking, and UI design, Jon has led teams through human-centered requirements gathering, strategy development, interaction design, testing, and evaluation. His career journey started in the late 1990s when "user experience" was just being defined, giving him a unique perspective on how design practices have evolved. Most recently, Jon has dedicated his efforts to research and design operations facilitation for scalable, sustainable human-centered systems. His passion for operational excellence makes him a respected voice in the design ops community. Episode Highlights [01:30] Jon's journey began when "user experience" was just being defined [02:10] Early exposure to coordinating UX work alongside business analysts and technologists [03:40] "I always approached with a continuous improvement mindset - learn from mistakes, get better" [04:50] The shift from individual excellence to system-level operational thinking [06:40] Jon's team started defining specialized roles: information architects, interaction designers, visual designers [08:40] On discovering the term design ops, "This is the work I've been doing for years - I just didn't have a word for it" — Jon [10:00] The North Pacific Gyre metaphor: design ops managers pick up tasks no one else claims [11:10] The community focuses on team health and infrastructure that supports practitioners [12:20] Design ops handles everything from licensing software to managing team dynamics [14:40] Different maturity levels: from surface-level design to strategic human-centered integration [16:10] How design ops prevents team burnout and toxic workplace dynamics [18:30] First steps for new design ops leaders: conduct a listening tour with your design team [19:40] "Design operations is a servant leader role - you make sure people feel taken care of" — Jon [21:30] Expand your listening tour to horizontal and vertical stakeholders to identify friction points [22:40] The necessity of executive sponsorship when conducting large-scale assessments [24:30] Building a shared vision of success that aligns stakeholders around design operations [26:40] Design ops spans program management, infrastructure, HR partnerships, and career development [27:00] Common misconception: reducing design ops to just design systems or program management [29:40] Challenges of positioning design operations within product-led organizational hierarchies [31:00] Why siloing design teams under product lines limits cross-organizational learning [32:00] The Design Ops Assembly Slack community as a primary resource for practitioners [34:40] Recommended resources: Nielsen Norman article and the Design Conductors book [36:10] Design Ops Assembly Learning Labs offer stratified professional development programs [38:40] Economic challenges lead organizations to view designers as expendable despite their value [41:40] "The future requires better integration - both process and tooling" — Jon [42:10] Need for better connections between design tools and broader business systems   Questions to Help You Go Deeper Learning What surprised you most about the spectrum of activities that fall under design operations, and why? How does the concept of operational excellence in design challenge or enhance your current understanding of design leadership? Which aspects of the listening tour methodology seem most valuable for your context? Leading How might you help your team understand the connection between operational excellence and strategic business outcomes? Where in your organization would improved design operations create the most immediate value? What would success look like if you implemented a structured listening tour with your horizontal and vertical stakeholders? Applying What's one small experiment you could run next week to improve an operational aspect of your design practice? Which current friction points in your team's workflow could be addressed using design operations principles? How could you adapt the first 30-60-90 days framework to fit your specific organizational context?   Practicing How will you build stakeholder relationship management into your regular practice? What support or resources do you need to implement better integration between your design tools and broader organizational systems? Who could you partner with to practice articulating the business value of your design operations initiatives? Resources Nielsen Norman Group Design Ops 101 - An excellent primer that defines design operations as "the orchestration and optimization of people, processes, and craft in order to amplify design's value and impact at scale." The Design Conductors - A new comprehensive book by Rachel Posman and John Calhoun from Salesforce, providing guidance on building DesignOps programs. Patrizia Bertini's Website - Jon recommends her perspective on design ops and business value, with various articles on DesignOps strategy and measuring impact. Events Rosenfeld Media's Design Ops Summit - The premier annual conference for design operations professionals. Henry Stewart's Creative Operations + Design Operations Events - These events take place in New York, London, Los Angeles and other cities, often featuring co-located Design Operations Symposiums. Deepen Your Learning Operations + Human Centered Design + Art with Alvin Schexnider — DT101 E116 - Explores the intersection between operations, human-centered design practices, and artistic approaches to problem-solving, providing additional context for operational excellence in design organizations. Creating a UX Career with Sarah Doody — DT101 E77 - Offers insights into career development for UX professionals that complements the discussion on design operations leadership and team development. Ask Like a Designer — DT101 E61 - Introduces the six designer voices (Builder, Scout, Tinker, Facilitator, Traveler, and Pro) that can help design operations leaders develop a more comprehensive approach to supporting their teams and driving excellence.

Jon said that when he first discovered the design operations community at the 2019 Design Ops Summit in Brooklyn, it felt like coming home. Here was this entire tribe of people who cared about the same things he'd been passionate about for years—creating systems that help designers do their best work. In this episode, I'm talking with Jon Fukuda, co-founder of Limina.co, about how design operations has evolved from an unnamed set of practices into a vital discipline that drives organizational excellence. As organizations continue to face economic pressures, the conversation around design operations has become more critical than ever. How do we demonstrate the strategic value of design teams? How can operational excellence serve not just designers but business outcomes? Jon shares insights from his 20+ year journey—from early days defining UX practice models to his current role as a design ops leader and community builder. This conversation reveals how the best design operations leaders think beyond tooling and process to focus on team health, cross-functional partnerships, and systems that elevate both human-centered practices and business innovation. Whether you're considering a move into design ops or looking to strengthen your design leadership approach, Jon's practical wisdom offers a roadmap for driving operational excellence in complex organizations. Questions you'll be able to answer after listening: How might we structure the first 30-60-90 days in a new design operations role for maximum impact? What key misconceptions about design operations could undermine your effectiveness as a leader? When should design ops be positioned under product teams versus operating as a horizontal function? Why do organizations often view design teams as expendable during economic downturns, and how can we change that perception? How can design operations leaders demonstrate their impact on both team health and business outcomes? About Jon Fukuda Jon Fukuda is co-founder of Limina.co with over 20 years of experience as a user experience specialist. With expertise in UX strategy, design thinking, and UI design, Jon has led teams through human-centered requirements gathering, strategy development, interaction design, testing, and evaluation. His career journey started in the late 1990s when "user experience" was just being defined, giving him a unique perspective on how design practices have evolved. Most recently, Jon has dedicated his efforts to research and design operations facilitation for scalable, sustainable human-centered systems. His passion for operational excellence makes him a respected voice in the design ops community. Episode Highlights [01:30] Jon's journey began when "user experience" was just being defined [02:10] Early exposure to coordinating UX work alongside business analysts and technologists [03:40] "I always approached with a continuous improvement mindset - learn from mistakes, get better" [04:50] The shift from individual excellence to system-level operational thinking [06:40] Jon's team started defining specialized roles: information architects, interaction designers, visual designers [08:40] On discovering the term design ops, "This is the work I've been doing for years - I just didn't have a word for it" — Jon [10:00] The North Pacific Gyre metaphor: design ops managers pick up tasks no one else claims [11:10] The community focuses on team health and infrastructure that supports practitioners [12:20] Design ops handles everything from licensing software to managing team dynamics [14:40] Different maturity levels: from surface-level design to strategic human-centered integration [16:10] How design ops prevents team burnout and toxic workplace dynamics [18:30] First steps for new design ops leaders: conduct a listening tour with your design team [19:40] "Design operations is a servant leader role - you make sure people feel taken care of" — Jon [21:30] Expand your listening tour to horizontal and vertical stakeholders to identify friction points [22:40] The necessity of executive sponsorship when conducting large-scale assessments [24:30] Building a shared vision of success that aligns stakeholders around design operations [26:40] Design ops spans program management, infrastructure, HR partnerships, and career development [27:00] Common misconception: reducing design ops to just design systems or program management [29:40] Challenges of positioning design operations within product-led organizational hierarchies [31:00] Why siloing design teams under product lines limits cross-organizational learning [32:00] The Design Ops Assembly Slack community as a primary resource for practitioners [34:40] Recommended resources: Nielsen Norman article and the Design Conductors book [36:10] Design Ops Assembly Learning Labs offer stratified professional development programs [38:40] Economic challenges lead organizations to view designers as expendable despite their value [41:40] "The future requires better integration - both process and tooling" — Jon [42:10] Need for better connections between design tools and broader business systems   Questions to Help You Go Deeper Learning What surprised you most about the spectrum of activities that fall under design operations, and why? How does the concept of operational excellence in design challenge or enhance your current understanding of design leadership? Which aspects of the listening tour methodology seem most valuable for your context? Leading How might you help your team understand the connection between operational excellence and strategic business outcomes? Where in your organization would improved design operations create the most immediate value? What would success look like if you implemented a structured listening tour with your horizontal and vertical stakeholders? Applying What's one small experiment you could run next week to improve an operational aspect of your design practice? Which current friction points in your team's workflow could be addressed using design operations principles? How could you adapt the first 30-60-90 days framework to fit your specific organizational context?   Practicing How will you build stakeholder relationship management into your regular practice? What support or resources do you need to implement better integration between your design tools and broader organizational systems? Who could you partner with to practice articulating the business value of your design operations initiatives? Resources Nielsen Norman Group Design Ops 101 - An excellent primer that defines design operations as "the orchestration and optimization of people, processes, and craft in order to amplify design's value and impact at scale." The Design Conductors - A new comprehensive book by Rachel Posman and John Calhoun from Salesforce, providing guidance on building DesignOps programs. Patrizia Bertini's Website - Jon recommends her perspective on design ops and business value, with various articles on DesignOps strategy and measuring impact. Events Rosenfeld Media's Design Ops Summit - The premier annual conference for design operations professionals. Henry Stewart's Creative Operations + Design Operations Events - These events take place in New York, London, Los Angeles and other cities, often featuring co-located Design Operations Symposiums. Deepen Your Learning Operations + Human Centered Design + Art with Alvin Schexnider — DT101 E116 - Explores the intersection between operations, human-centered design practices, and artistic approaches to problem-solving, providing additional context for operational excellence in design organizations. Creating a UX Career with Sarah Doody — DT101 E77 - Offers insights into career development for UX professionals that complements the discussion on design operations leadership and team development. Ask Like a Designer — DT101 E61 - Introduces the six designer voices (Builder, Scout, Tinker, Facilitator, Traveler, and Pro) that can help design operations leaders develop a more comprehensive approach to supporting their teams and driving excellence.

What is the secret to consistently delivering high-quality work, day in and day out...Recently, I was chatting with my neighbours who run a bespoke interior design and manufacturing business.They make truly stunning, customised pieces for the upper market.It's easy to think their success hinges on exceptional craftsmanship, which is surely part of it.But what really keeps their business running smoothly is something far more fundamental.In my conversation with them, we agreed that most of it comes down to things like having the right supplies available, making sure everything in its place so it can be found quickly, that tools in tip-top shape, and even something as simple as having lunch prepared so you don't have to worry about it.These basic and somewhat "boring" conditions, are what enable them to deliver consistently high-quality work. Without them, production would be a slog, quality would be all over the map, and let's face it, they probably wouldn't be in business for very long.We often take these kinds of conditions for granted. When things are running like a well-oiled machine, we assume that's just how it's supposed to be.But you, as a service design professional, know that the conditions for delivering your best work are often far from guaranteed.In fact, it can often feel like your organization is actively making your job harder, not easier.This brings us to the question: What would it take to create the ideal conditions for service design to achieve its maximum impact? And how can we actually put those conditions in place?Well, as you might have guessed already, that's where Design Operations (aka DesignOps) comes in.Getting started with DesignOps (or scaling it) can be a real challenge, especially in organizations that don't have a strong design heritage.But the good news is that John Calhoun and Rachel Posman have done the heavy lifting for us. They've gathered best practices from experienced DesignOps professionals and compiled them into a brand-new book "The Design Conductors".This book promises to help you kickstart or scale your DesignOps efforts more effectively, make a bigger impact, and sidestep common pitfalls. The result? Making your life as a service design professional a whole lot easier!So, with this foresight, we of course need to know more about this book.And you guessed it, that's exactly what this episode is all about.Here's already one key insight from the conversation: Every organization is already doing design operations. Most are just doing it unconsciously and missing out on the benefits. Yeah, there's a lot of low-hanging fruit waiting to be picked...--- [ 1. GUIDE ] --- 00:00 Welcome to Episode 22604:00 Book Title Revealed05:00 Defining DesignOps06:30 Starting the DesignOps Journey08:30 Realizing it's DesignOps10:30 Inside Design Operations13:00 DesignOps IS Design16:00 Honing the Craft (Iteration)21:30 Ideal Book Audience & Origins26:00 Book Feedback28:00 Why Write the Book Now?31:45 Book Structure Evolution40:00 Favorite Writing Part42:30 Deciding Book Content45:30 Defining Success & Measurement50:30 Knowing You're on Track53:00 Current State of DesignOps56:00 AI as a Roadblock57:30 AI as an Opportunity59:30 Questions While Writing1:02:30 What Was Left Out1:04:30 A Question to Ponder1:06:30 Get the Book1:07:30 Discount & Giveaway --- [ 2. LINKS ] --- https://www.linkedin.com/in/johncalhoun/https://www.thedesignconductors.com/ [ Discount Code ]Use "ServiceDesign15" to get 15% off the book. Valid till May 31, 2025. Redeemable at https://rosenfeldmedia.com/books/design-operations/[ Signed Copy Contest ]Leave a comment on this episode (via YouTube or Spotify) to enroll in the contest. We will pick a random entry on May 8th, 2025. Please respond within 24 hours if you have won to claim your prize. --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle

From Amphitheaters to Apps: The Evolution of User ExperienceLong before we had screens, scroll wheels, or skeuomorphism, we were already wrestling with what it meant to design for humans.Take the Roman Colosseum, for example.Built nearly two thousand years ago, this wasn't just a feat of architecture—it was a carefully orchestrated user experience. The Romans didn't just think about how to build it. They thought about how people would use it.They designed for easy access, with a ticketing system based on numbered entrances and a layout that could empty 50,000 spectators in under 15 minutes. The acoustics were finely tuned so the roar of the crowd carried across the arena, and shaded awnings (the velarium) helped protect people from the sun. Every detail was intentional.It was, in many ways, a masterclass in UX before UX had a name.UX Has Always Been About PeopleWe like to think of UX as a digital thing. But humans have been designing with users in mind since the first tool was shaped to fit a hand. Egyptian sickles curved to match the arc of an arm. Greek amphitheaters optimized for sightlines and sound. Roman roads were engineered for ease of maintenance—because someone had to clean them, after all.These weren't just technical solutions. They were people-first designs.Even medieval cathedrals were built with experiential thinking. Architects considered the way light would filter through stained glass at different times of day. The experience of awe wasn't accidental.And while we'll skip ahead now (you didn't pick up this book for a lecture on Mesopotamian farming tools), it's worth acknowledging this simple truth:UX isn't new. Only the term is.The Digital ShiftThings changed in the mid-20th century. The rise of aviation and computing forced us to formalize our approach to usability. Mistakes became expensive—or fatal. So, human factors engineering emerged. We studied how people interacted with complex systems and tried to design those systems to be safer and more intuitive.It started in cockpits. Aircraft instrumentation had to be easy to read and understand under pressure. This wasn't about making things pretty. It was about saving lives. That pragmatic approach to human-centred design later shaped everything from microwave interfaces to early computer systems.Fast forward to the 1980s, and computing hit the mainstream.That's when things really took off.At Xerox PARC, researchers introduced the first graphical user interface. Apple took it further with the Macintosh, turning computing from a tool for specialists into something everyone could use. Suddenly, usability wasn't just a nice-to-have. It was a competitive advantage. And in 1993, Don Norman, while working at Apple, coined the term "User Experience."“I invented the term because I thought human interface and usability were too narrow.” — Don NormanThat moment matters. Because what Norman was arguing for was a broader view of design. Not just the screen. Not just the features. But the entire experience—from the first moment someone hears about a product to the support they receive after using it.“User experience encompasses all aspects of the end-user's interaction with the company, its services, and its products.” — Don Norman and Jakob NielsenIn other words, UX was never meant to be confined to wireframes and user flows. It was meant to be everything.UX Gets StrategicBy the early 2000s, UX had a seat at the table—albeit a wobbly one. Jesse James Garrett released The Elements of User Experience in 2002, which became a cornerstone for the field.Garrett didn't just break UX down into layers—strategy, scope, structure, skeleton, and surface—he emphasized that it all starts with strategy. Before we push pixels or run tests, we need to understand user needs and business goals.That idea changed things.We weren't just designing interfaces. We were shaping how people experienced products, services, and even entire brands. UX wasn't just implementation. It was about shaping products from the very beginning, not just making tweaks at the end.And as agile methods took over, UX adapted again. We embraced faster feedback loops, closer collaboration, and more iterative design. We moved from long documentation to quick prototypes. From abstract personas to real user insight.By the 2010s, UX had grown up.Design thinking gained traction. Suddenly, UX was sharing the spotlight with business strategy. Service design entered the conversation. We weren't just designing digital tools—we were solving human problems, often in messy, non-linear ways.UX vs. Everything ElseAs UX matured, we saw these disciplines emerge from within it. Our understanding of UX broadened, leading to specialization in areas like UI design, product design, service design, DesignOps, and even extending into marketing and customer experience.So let's clear things up a bit:UI Design is about what the user sees and interacts with. Think buttons, typography, animations. It's the look and feel.Product Design is broader. It connects user needs with business goals. Product designers care about features, roadmaps, KPIs, and how the product evolves over time.DesignOps and Service Design sit more behind the scenes. They're about scaling design efficiently. They orchestrate people, tools, and workflows to support good outcomes—kind of like stage managers for a show who make sure the lighting, props, and crew all hit their marks. You might never notice them when everything goes well—but without them, the whole production risks falling apart.And UX?UX is front of stage. It's the performance the audience actually experiences. It's the story that unfolds when someone buys your product, uses it, recommends it, or gets frustrated and gives up. Every moment on that journey is part of the user experience, whether it's a sleek onboarding flow, an unreadable error message, or a helpful reply from customer support.UX is the full experience. It's not a department. It's not a phase. It's not a deliverable. It's what happens to your users—whether you intended it or not.Take something as emblematic as buying an Apple product. The UX includes everything from the anticipation built by the marketing, the elegant packaging design, the satisfying moment of lifting the lid, the device that powers on right out of the box, the intuitive setup process, and even the helpful support at the Genius Bar.You might admire the product design. But the experience is everything that surrounds it—something Apple has understood since Don Norman helped shape their approach in the early 1990s.“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences… Make them all work together seamlessly.” — Don NormanA good UI is important. A strong product strategy is essential. But if the experience feels clunky, frustrating, or inconsistent—none of it matters.UX connects the dots.It asks: How does it feel to use this? Does it make sense? Does it meet a real need?And it reminds us that what we design isn't just a product or a service. It's a human moment.The Reality CheckSo, UX has matured significantly. Most business leaders now understand its importance, at least in theory. You'll rarely hear someone argue against the value of good user experience.But understanding isn't the same as implementation.The reality in many organizations is far from the idealized vision we read about online. UX teams are often understaffed and under-resourced. They're expected to deliver transformative results with minimal support, limited budgets, and impossible timelines.The problem goes deeper than resources. UX has been fundamentally misunderstood and under-appreciated within many organizations. Instead of being involved in strategic decisions from the start, UX professionals are often relegated to implementation roles—brought in to "make things pretty" after all the important decisions have already been made.True UX work—which should touch every aspect of how users interact with an organization—frequently runs into organizational silos. The kind of cross-functional collaboration required for excellent user experience threatens established power structures and comfortable routines. As a result, UX's wings are clipped, its scope limited to safe, contained projects that won't ruffle too many feathers.The promise of UX isn't just about better interfaces—it's about better organizations. But that promise remains largely unfulfilled in many companies.These challenges aren't just frustrating for UX practitioners; they're holding back organizations from delivering truly exceptional user experiences. The gap between what's possible and what's actually being delivered continues to widen.Throughout the rest of this email course, we'll explore these challenges in detail and, more importantly, discuss practical strategies for overcoming them. Because understanding the problem is only the first step—what matters is how we respond to it.Your Turn: Reflect and ShareIn our next email, we'll explore what it means to be a true UX designer within an organization. But, between now and then, I encourage you to reflect on your current role. Consider whether there's a gap between what others in your organization expect from you and what you believe you should be doing. Are you being asked to simply "make things pretty," or are you empowered to shape meaningful experiences.Take a moment to jot down your thoughts. This reflection will be valuable as we dive deeper into defining and claiming our role as UX professionals.Also, if you wouldn't mind, share those thoughts with me by replying to this email. Your insights will help shape the future content of this course, ensuring it addresses the real challenges you face in your UX role. I read every response and use them to make this journey more valuable for everyone.User Experience design has evolved far beyond its digital roots. From ancient Roman architects to industrial designers, and finally to today's digital interfaces - the journey of UX shows how we've always strived to create better human experiences.

Aujourd'hui, je rencontre Pedro Hernandez - Product Design Manager & DesignOps chez Datadog. Depuis ses débuts au Mexique, jusqu'à son rôle clé dans l'organisation d'une équipe de plus de 100 designers, Pedro partage sa vision du design comme levier d'innovation et de transformation. Entre leadership, optimisation des processus et création d'une culture de collaboration, cet épisode explore comment le DesignOps peut façonner des produits complexes tout en cultivant l'excellence collective. Un échange riche en insights, anecdotes et conseils pour designers et managers.Le podcast “Head Of Design” met en lumière des personnalités inspirantes qui définissent les tendances du design. Vous découvrirez leurs parcours, savoir-faire et les convictions qui les animent tout en partageant leurs bonnes pratiques et recommandations.Vous avez laissé votre manteau au vestiaire… Bienvenue dans le club !

Today, our special guest is Greg Nudelman, a Distinguished Designer at Sumo Logic. In this engaging episode of Brave UX, Brendan interviews Greg about the role of UX in the age of AI. They discuss the potential impact of AI on society, the need for designers to adapt and incorporate AI into their work, and the importance of focusing on customer needs and ethical considerations. They also touch on the challenges faced in design projects and the need for trust and clear goals. Overall, this podcast offers valuable insights on the evolving role of designers and the potential consequences of AI on democracy. Highlights include: 00:00 - Introduction to Greg and UX forAI 01:45 - AI's Potential Impact on Society 05:32 - Perspective on the World Our Children Will Live In 07:15 - Critique of Education System and the Role of AI in the Classroom 10:32 - Shifting Role of Designers in the Age of AI  14:48 - Importance of Shifting Design Conversations 18:02 - Training AI Models for Positive Design Outcomes 20:42 - Challenges in Design Projects and the Role of Trust 24:15 - Designers as Contributors and the Importance of Humility 28:05 - AI's Impact on Democracy and the Role of Individuals   Who is Greg Nedelman Greg Nudelman is a seasoned UX leader with 24 design patents, six featured mobile apps, and five design books in three languages. Known for generating hundreds of millions in design ROI, Greg specializes in crafting AI/ML-powered products that inspire a "When can I buy this?" reaction from customers. A Gartner Cool Vendor™, Greg's expertise spans UX for AI, Lean Product Design, and DesignOps. He has delivered over 100 executive-level keynotes and workshops in 18 countries, guiding UX teams across biotech, finance, and IoT industries to create innovative digital solutions that surpass business goals and elevate user experiences. Find Greg Here Greg Nudelman on LinkedIn Sumo Logic Website DesignCaffeine, Greg's Website   Subscribe to Brave UX Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Apple Podcast Spotify YouTube Podbean Follow us on our other social channels for more great Brave UX content! LinkedIn Instagram Brendan Jarvis hosts the Show, and you can find him here: Brendan Jarvis on LinkedIn The Space InBetween Website

What do music and DesignOps have in common? So much that Rachel Posman and John Calhoun use music as a framework for their new book, The Design Conductors: Your Essential Guide to Design Operations—the first book written about the subject. Both of the authors come from creative backgrounds (John as a musician, Rachel as a ballet dancer), and they describe how their personal experiences influenced their approach to the book and their work. The music analogies are plenty. One example is the importance of orchestration in design operations, equating it to coordinating a team to work harmoniously, much like a conductor leading an orchestra. Rachel and John explain that design operations is a creative process, blending design and management, and that those creative aspects are often underestimated. They highlight the maturing nature of design operations as a discipline, noting that the book fills a gap in resources for both newcomers and experienced professionals. The book is structured in two acts (another musical metaphor): the fundamentals of DesignOps, and the practical, tactical methods for building and scaling teams. Rachel and John also discuss some common challenges in DesignOps, like making the invisible work visible and advocating for the value of the discipline. They stress the importance of "working loudly" to ensure that the contributions of design ops teams are recognized so that teams are properly resourced. What You'll Learn from this Episode: - Why Rachel and John chose a musical metaphor to use in their book - Why Rachel and John decided to write the first book on Design Ops - How the book is formatted and why there is something for everyone - Why Rachel encourages her team to “work louder” Quick Reference Guide: 0:24 - Introduction of Rachel and John 2:45 - Brining a music metaphor to design ops and highlighting the creativity within operations 6:53 - The design materials of operations 7:42 - Communication 9:40 - Building the plane while flying 11:06 - What the book covers and who it's for 14:22 - 5 reasons you need the Rosenverse 17:14 - The journey readers can expect to take 21:07 - The big errors and challenges in design ops 23:34 - Ideas for working loud and being visible 27:06 - Gifts for listeners

Ever feel like the weight of the world on your shoulders as a service design professional... That you're constantly juggling your "actual" work with the complexities of organizational processes and structures? Well, I've said it before and I'll say it again: Our DesignOps friends are here to lighten that load. They enable us to focus on what we do best - design – by handling the operational intricacies that so often slow us down, and drain our energy. I've heard many firsthand stories of how transformative a DesignOps partner can be. But to fully unlock the potential of this partnership, we need to understand what's happening in the ever-evolving DesignOps world. That's why I'm very excited to have Meredith Black join us on the Show. Having contributed to building DesignOps teams at major companies like The New York Times, Pinterest, and Figma, and as co-founder of the largest online DesignOps community, Meredith is one of the most influential and well-informed people on the planet when it comes to DesignOps. In this episode, we dove into questions like: * What does it take to grow a successful DesignOps practice inside your org? * How does the shift towards remote work impact DesignOps strategies? * Why effective DesignOps might initially not look like what you'd expect? * And what's Meredith's secret for quickly gaining momentum and buy-in? Whether your organization already has an established DesignOps practice or you're just beginning to explore this field, I'm confident that the lessons Meredith shares in this conversation will make you a better service design professional. With the risk of over-exaggerating, tapping into Meredith's years of hard won wisdom feels a bit like cheating. So if you want to know how DesignOps can help you deliver your best work, don't miss out on this conversation. As you'll hear, DesignOps has faced quite some challenges in recent years. But at the same time it's clear that the train has left the station and will continue to move forward. DesignOps is here to stay and the future is brighter future than ever. --- [ 1. GUIDE ] --- 00:00 Welcome to Episode 210 04:00 Her credibility for this topic 07:00 Mental shift in Design Ops 13:00 Hard conversations 16:30 Recalibrating expectations 19:00 Living up to promises 24:00 advertising model) vs subscriber model 27:30 Building those relationships 29:30 Make or Break in Design Ops 33:15 Slow consistent progress vs immediate results 37:00 Clients confusion about our role 41:15 Judging your success 45:00 Community building expectations 48:00 Our hope for the community 50:00 How we can help realize that wish 51:30 Resources --- [ 2. LINKS ] --- https://www.linkedin.com/in/msmeredithblack/ https://x.com/msmeredithblack DesignOps Assembly - https://www.designopsassembly.com/⁠ Kate Towsey's Books - https://katetowsey.com/book DesignOps Summit 2024- https://rosenfeldmedia.com/designops-summit/2024/register/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle

Send us feedback or episode suggestions.In this episode of The Design Systems Podcast, Chris Strahl welcomes Guy Segal, the director of digital ecosystem and design systems at Thomson Reuters. Guy shares his experience of building a design system that serves over 150+ brands and the importance of having a point of view when you are working to bring both quality and consistency to a large portfolio of products. From design system missionaries to trojan horses to carrots and sticks, Guy and Chris talk about how to gain the buy-in you need to build a design system product teams will want to use.View the transcript of this episode.Check out our upcoming events.GuestGuy Segal is a design leader with over 25 years of experience in the tech industry, specializing in UX, product design, and DesignOps. Leveraging his passion for design leadership and people management, he has a proven track record of fostering innovation and collaboration within design teams, establishing and nurturing design practices, and leading teams to success. Guy's expertise extends to various domains, including product, UX, and service design, as well as a strong background in web and UI development. In recent years, he has been focusing extensively on design systems, establishing and growing teams around the practice, and launching systems that optimize efficiency and enhance user experiences. Beyond his professional endeavors, Guy is an avid enthusiast of board games, food, and movies, welcoming conversations on diverse topics that extend beyond the realm of design.Guy's Design Downtime podcast: http://designdowntime.com/HostChris Strahl is co-founder and CEO of Knapsack, host of @TheDSPod, DnD DM, and occasional river guide. You can find Chris on Twitter as @chrisstrahl and on LinkedIn.SponsorSponsored by Knapsack, the design system platform that brings teams together. Learn more at knapsack.cloud.

Ep 175 | Alexandra Mengoni DesignOps Manager en Banco de Crédito BCP, nos habla sobre su experiencia liderando un equipo de DesignOps en un banco grande y tradicional, y cómo ha tenido que adaptarse a las necesidades y dinámicas del equipo. También menciona la importancia de la comunidad de DesignOps en español y cómo ha sido su proceso de aprendizaje y crecimiento en este rol. También charlamos sobre cómo ha implementado cambios en su equipo para mejorar la eficiencia y productividad.

In this episode of UX Leadership by Design, Mark Baldino, co-founder of Fuzzy Math, speaks with Evan English, Vice President of Design and User Research at American Express. Evan shares her journey from product management to UX leadership at Amex, where she has spent 15 years. She highlights the company's significant investment in leadership training and development, which has allowed her to build a strong design leadership team from within the organization. They discuss the importance of aligning design work with business value, the challenges and rewards of building a mature design system, and the strategic role of information architecture in delivering business results.Key Takeaways:Leadership behaviors, such as communication, collaboration, and empathy, are crucial for UX leaders.Designers possess unique qualities that make them great leaders, including empathy, active listening, storytelling, and systems thinking (dot connectors).Shared goals with product partners and design maturity goals are important for driving business value.Information architecture and design systems play a critical role in supporting the evolving business needs.Measuring metrics and setting goals are essential for tracking the impact of design efforts and improving customer satisfaction.Fuzzy Math: fuzzymath.com Mark on LinkedIn: https://www.linkedin.com/in/markbaldino/

Aurelius Podcast - Episode 68 highlights with Jon Fukuda: - The ROI of UX, Research and DesignOps - Triple forces of change: Economics, Technology and Culture - Mitigating business risk through UX - Future outlook of the UX, Research and Product industry

Notatki i linki wymienione w tym odcinku znajdziecie na naszej stronie: ⁠⁠designpractice.pl/054 --- W tym odcinku rozmawiamy o: → czym się zajmuje DesignOps → rekrutacji do pracy marzeń → roli umiejętności miękkich oraz mediacji w pracy w IT --- Naszą gościnią jest Ania Wojcieszczak. Obecnie pracuje w Google jako UX Program Manager. Wcześniej zajmowała się m.in. legal designem. Z wykształcenia jest… prawniczką. Swój czas dzieli między dwa miasta – Warszawę i Kraków. --- Sponsorem odcinka jest the:protocol - serwis z konkretnymi ofertami pracy dla branży IT. Sprawdźcie ⁠⁠⁠⁠⁠theprotocol.it --- 0:00 Start 0:24 Wstęp 1:19 Jaką książkę ostatnio przeczytałaś? 2:13 Czym się zajmujesz? 2:36 Jaka jest Twoja ścieżka? 7:36 Czym się zajmuje DesignOps? 8:39 Jak odsuwać dystraktory i ułatwiać pracę projektantom? 13:25 Czy DesignOps powinien mieć doświadczenie w projektowaniu? 18:05 Jak przeszłaś od studiów prawniczych do pracy jako UX Program Manager w Google? 20:04 Czy otarłaś się o projektowanie UI, język wizualny? 21:06 Różnice - DesignOps vs UX Program Manager 24:58 Jakie jest zapotrzebowanie na rolę DesignOps? 28:54 Jakie kompetencje musi mieć DesignOps ? 31:23 Co jest dla Ciebie personalnie najtrudniejsze? 33:57 Co udało Ci się wdrożyć/zmienić? 38:14 Ile miałaś na to czasu? 39:10 Zmieniasz zespoły czy opiekujesz się jednym? 40:42 Krótki przerywnik 41:19 Coaching 43:35 Praca zdalna czy biuro? 45:17 Jak wyglądała rekrutacja do Google? 49:36 Czy obecnie zajmujesz się w Google i co najbardziej tam lubisz? 52:00 Z jakich narzędzi korzystasz (w tym AI)? 54:29 Jak mierzy się pracę DesignOps? 56:43 Skąd czerpać wiedzę o Design Operations? 59:10 Trendy i tendencje w obszarze DesignOps 1:00:36 Na rozwoju jakich umiejętności chciałabyś się skupić w najbliższym czasie? 1:02:08 Podziękowanie i zakończenie

Here is something that makes many service design professionals cringe... The question to quantify the impact design has on the company goals. You'll see that finding the answer to this question is actually surprisingly easier (and more fun) than you might think. Here's a business mantra you might have heard before: If it's not being measured, it's not important. Numbers rule. That's that cold, hard reality of how companies operate. Now, as a design community, we've always struggled to quantify the value we bring to tangible business outcomes. Sure, there are valid reasons – we often work on systemic challenges where it's hard to make a water-tight correlation between our efforts and the specific impact they have on the goals. There are just many factors at play that have an influence, and isolating our contribution is hard or, rather, impossible. So, we often get hung up on this attribution question as we feel we can't "prove" how much we've contributed. Even if we want to measure our contribution, we find that the right measuring processes aren't in place to do so. So, we'd rather focus our time and energy on solving the actual challenge at hand than implementing those processes from the ground up. And let's be real, not many of us wake up excited about capturing things in a spreadsheet. So yes, there are reasons why quantifying the impact of design is hard and often lacking. But, as we've recently seen, we're paying a high price for this. Just scroll through your LinkedIn feed to see many sad examples of that playing out. When budgets tighten, design often takes the hit as it can't show, in numbers, its contribution to the business. Okay, I know this hasn't been a very uplifting message so far. But here's the good news. There is a group of professionals out there who absolutely love design and thrive on these types of measurement challenges. Of course, I'm referring to our friends from the DesignOps community. When we collaborate closely together, we have the power to anchor design as an indispensable strategic discipline. At least that's the firm conviction of Patrizia Bertini, our guest in this episode. Patrizia, shares her journey of implementing measurement frameworks that facilitate healthier conversations between design professionals and business stakeholders. In the conversation, we dive into the juicy stuff like value attribution, measuring systemic impact, and prototyping with numbers. I can't guarantee this episode will turn you into a spreadsheet enthusiast, but it will definitely inspire you to be BFFs with someone who loves crunching numbers. Let's face it; we might sometimes feel intimidated by numbers. We want to prove with scientific rigor that things are the way we say. But here's a secret: educated guesses are everything you need... Enjoy the chat and keep making a positive impact! ~ Marc --- [ 1. GUIDE ] --- 00:00 Welcome to Episode 196 03:30 Who is Patricia 04:15 Patricia's first Service Design encounter 05:00 Lightning Round 06:30 Thoughts about design identity 12:00 The decline of strategic design 16:30 Unpacking data triangulation 21:00 Identifying problem in onboarding 24:45 Design thinking for business problems 30:00 Going against the system's structure 32:30 Initiating organizational values 42:00 The impact of translating what the business is 46:00 How to bridge the gap 51:30 Who should be accountable? 56:00 What to avoid and what we should do --- [ 2. LINKS ] --- http://linkedin.com/in/patriziabertini --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle

Neste episódio, Paulo Chiodi e Dani Marreira discutem o tema DesignOps. Eles começam definindo o que é DesignOps e como ele se encaixa no contexto de produtos. O DesignOps atua em três pilares: como trabalhamos juntos, como fazemos nosso trabalho e como nosso trabalho gera impacto. O objetivo do DesignOps é orquestrar e otimizar pessoas, processos e habilidades para ampliar o valor e o impacto do design em escala. O DesignOps vai além do Design System e abrange outras disciplinas, como ResearchOps e ContentOps. O DesignOps visa melhorar a eficiência e eficácia dos times de produto, promovendo uma melhor colaboração, alinhamento de comunicação e redução de retrabalho. Métricas e indicadores são usados para medir o sucesso das iniciativas de DesignOps, como resultado, eficiência, habilidade e saúde. O DesignOps se integra harmoniosamente com metodologias ágeis, ao compartilhar princípios como lidar com mudanças constantes, trabalhar colaborativamente e dar suporte ao time. Os desafios comuns na implementação do DesignOps incluem a mensuração de impacto, os primeiros passos e a defesa do valor e importância do DesignOps. Neste episódio, Dani Marreira destaca que a IA pode auxiliar nas atividades operacionais, como automatizar processos e fluxos de trabalho, mas não substitui a necessidade de um olhar estratégico e sistêmico. /// Nesse episódio abordamos: • O DesignOps é a orquestração e otimização de pessoas, processos e habilidades para ampliar o valor e o impacto do design em escala. • O DesignOps atua em três pilares: como trabalhamos juntos, como fazemos nosso trabalho e como nosso trabalho gera impacto. • Métricas e indicadores são usados para medir o sucesso das iniciativas de DesignOps, como resultado, eficiência, habilidade e saúde. • O DesignOps se integra harmoniosamente com metodologias ágeis, compartilhando princípios como lidar com mudanças constantes e trabalhar colaborativamente. • Os desafios comuns na implementação do DesignOps. • A IA não substitui a necessidade de um olhar estratégico e sistêmico no Design Ops. • A IA ainda não consegue realizar tarefas estéticas e voltadas para as pessoas, o que é essencial no Design Ops. A área de Design Ops não será substituída pela IA, pois ainda há aspectos que a IA não consegue realizar. /// Onde encontrar os convidados: Daniela Marreira - Design Ops e Product Ops em Grupo SBF | https://www.linkedin.com/in/danismarreira /// Conteúdo extra indicado: Design Ops Study Guide Design Ops: mapeando dores e oportunidades para a construção de um roadmap estratégico /// Capítulos: 0:00 - Início do episódio 0:30 - Apresentação da Dani Marreira 0:46 - O que é Design Ops? 3:40 - Recados 4:51 - História da Dani Marreira 6:40 - Como o Design Ops transforma a eficácia e a eficiência dos times de produtos? 11:30 - O Design Ops precisa de Autonomia 13:00 - Como mensurar o sucesso do Design System? 18:45 - Como essas métricas do Design ops se alinham com os objetivos gerais do produto? 20:52 - Quais são os desafios mais comuns que os times enfrentam ao implementar o design ops, e como podemos superá-los? 24:10 - Como o design Ops se integra com metodologias ágeis? 25:40 - Como se inicia na carreira de Design Ops? 28:23 - Como a Inteligência artificial impacta o Design Ops? 31:24 - Indicações de livros e artigos sobre Design Ops 33:50 - Encerramento /// Oferecimento Tera - Um novo futuro para sua carreira. Acesse: ⁠https://somostera.com/#cursos⁠ use o cupom de desconto PRODUCT_GURUS para desconto exclusivo. Amplitude - A maior plataforma de Product Analytics do mundo Ebook sobre Product Analytics: ⁠https://bit.ly/47MCSuP /// Onde encontrar a Product Guru's: X (antigo Twitter): ⁠https://twitter.com/product_gurus⁠ LinkedIn: ⁠https://www.linkedin.com/company/product-guru-s/⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/product.gurus/⁠

Aprende más entrando en tribUX

My guests for this Season 1 finale episode are Doreen Lorenzo and Mbiyimoh Ghogomu.Doreen Lorenzo is a pioneering design leader who is the Assistant Dean of the School of Design and Creative Technology at University of Texas, a role she started in 2016. Prior to joining UT, Doreen was the longtime President of Frog Design, one of the largest and most established global design consultancies in the world. Doreen is a columnist for Fast Company where she writes the Designing Women column profiling brilliant women in the design industry. Mbiyimoh Ghogomu is the co-founder and CEO of Tradeblock, the marketplace for collectible sneakers. Founded in 2019 the company has amassed more than 250,000 users and over a million sneakers available for trade on its digital platform. Tradeblock has raised more than 10 million dollars in VC funding. Mbiyimoh founded the company with childhood friends Tony Malveaux and Darren Smith after starting his career as a content design intern at IBM Design. This episode was recorded live at the offices of argodesign in Austin, Texas.Supporting partner for the live event was Pearl, the digital platform for proactive, effective, and inclusive hiring.

Especial DEX 23 - Especial diretamente da Desconferência de Design da Mergo com o apoio de:

In today's episode, we're thrilled to have Makoto Kern, the Founder and UX Principal of a leading Product Development and Design Agency. With nearly two decades in the UX Product Design realm, Makoto brings a wealth of knowledge from a diverse array of industries, ranging from energy to healthcare. Dive into this engaging conversation, led by Avetis Antaplyan, as they explore the intricacies of user-centric product design, the importance of an outcomes-driven strategy, and the future of UX in an ever-evolving tech landscape. Key Takeaways: Makoto's Origins: From his early interests in Electrical/Robotics engineering to leading design initiatives at industry giants such as Deloitte, Accenture, and Razorfish. UX Across Industries: The unique challenges and opportunities in designing for sectors as varied as cybersecurity and healthcare. DesignOps & DevOps: How Makoto harnesses agile methodologies, UX & Product Design, and strategy to revolutionize outdated enterprise applications. Business-Centric UX: Dissecting the discrepancy between companies that tout user-importance and their actual investment in UX teams and usability testing. Innovating Amidst Downturns: The philosophy of building and innovating during challenging times and how it can set businesses apart in the post-crisis era. Mentioned in this episode: IIIMPACT: The renowned Product Development and Design Agency led by Makoto, known for transforming complex applications into user-friendly solutions. Recognized in the 3x Inc5000 list from 2021-2023. Makoto's Scholarly Work: A peek into Makoto's academic prowess with a link to his publications on Google Scholar. Key Career Stints: Highlighting Makoto's significant roles at Deloitte, Accenture, Razorfish, Manifest Digital, and other reputed design firms in major cities like NYC, Austin, and Chicago. Connect with Makoto Kern: IIIMPACT's Official Website Makoto's LinkedIn Up Next: Stay tuned for our next episode as we continue to delve into the dynamic world of technology, design, and business. Thank you for joining us! Remember, for SEO optimization, you should ensure that the provided links are properly working and relevant. Also, make sure to use the chosen episode title consistently across platforms to boost its visibility in search results.

Over the seven years doing the show, we noticed a pattern in those who achieve their career goals fastest—they consciously invest in themselves by building skills and knowledge. And one of the best ways to learn is to have direct access to people who inform and inspire. Today, we're launching a premium service called DB+ designed to help you learn faster and grow your career. Subscribers to the Power Listener plan get access to episodes ad-free and a week before everyone else for the price of your daily coffee. For folks who want direct access to some of the guests we've had on the show and industry experts, we have another tier for Accelerated Learners. Each month, we'll invite you to AMA (Ask Me Anything) conversations with big names in design and tech from companies like Nike, Netflix, and The New York Times.  We'll dive into topics most relevant to your work to help you learn from those with deep experience. You'll have a chance to ask questions about UX research, UI design, the creative process, getting ahead in your career, and more. Here are some of our upcoming AMAs: Meredith Black, DesignOps superstar at the New York Times Greg Hoffman, former Chief Marketing Officer at Nike Brad Frost, author of Atomic Design Felix Lee, founder of ADPList If you're unable to attend, no sweat. You'll get a private feed of every AMA so you never miss an opportunity to learn. And it's also affordable. For less than what you'd pay for a sandwich at your local deli, you can become a DB+ Accelerated Learner. Also, entire teams can get access to DB+ too. To learn more, get in touch with us at contact@thecuriositydepartment.com. We love this show, and we're excited to continue to expand Design Better to feed your passion for design. We want to help you learn more and stay inspired. Subscribing to DB+ is one of the best ways to do that. Early bird subscribers get 50% off for the first three months (until November 17th when the sale ends). Visit designbetter.plus to learn more and subscribe. You'll also get early access to our interview with one of the most creative bands in the world, OK Go. Thank you so much for your support, and for being a fan of the show. -Eli & Aarron

Especial DEX 23 - Especial diretamente da Desconferência de Design da Mergo com o apoio de:

Ep 159 | ⁠Julian Della Mattia, UX Researcher, ReOps Specialist y fundador de 180 Agency vuelve al podcast para charlar sobre cómo podemos empezar a mejorar los procesos de nuestro equipo de UX al momento de generar algun estudio y cómo Research Ops vas más allá que resolver el problema del reclutamiento de usuarios para pruebas de usabilidad ya que tiene impacto en la nivelación de conocimiento técnico de cada equipo y sin duda ayuda a demostrar el valor del UX a la empresa ----

Ep 158 | ⁠Gabriela Sofia Gonzalez Garibay, Senior UX Researcher en Paypal vino al podcast para charlar sobre su experiencia en la busqueda de trabajo en Paypal, uno de esos productos legendarios que quizás podemos sentir que es imposible entrar a trabajar en lugares parecidos. Además Gaby nos cuenta cómo fue que logró hacer este cambio considerando que pasó de estar desempeñandose como Head de Prodcuto a un puesto de UX Researcher ----

Sahibzada Mayed and Lauren Lin will be speakers at the upcoming DesignOps Summit on October 2-4, 2023. Their talk, “Cultivating Design Ecologies of Care, Community, and Collaboration,” will showcase the intersection of care-centeredness and design operations. Lauren has wanted to be a designer since she was in third grade. What kind of designer? An “everything” designer! From a young age, she embraced the idea that “you can design anything” from fashion to environments to moods and feelings. Today she employs ethical research practices and co-design to shift power and amplify youth voices, design toys, and bring play into her work at Ideo Play Lab. Mayed has a social service and social impact background. Through a community-oriented storytelling approach, they co-lead strategy and research at Cause and Affect, a relational design consultancy in Canada. Lauren and Mayed's partnership began with conversations and exploration about what they could do to shift power dynamics and create more cohesive and engaging designs for all. The biggest hindrance, say Lauren and Mayed, is power hierarchies. Design leaders need to critically think about social identities, institutional positions, and other complexities and dimensions. How power shows up in our practices is always shifting and changing, and decentralizing power has to be an ongoing and emergent process. And it all starts with ideas and conversations. Mayed and Lauren have found that speculative design is a powerful way to reflect on the “now” and dream about what the future could look like. All real-world shifts begin with ideas, relationships, and conversations. These elements are at the heart of design. What you'll learn from this episode: - About Lauren and Mayed's backgrounds - How their partnership came about - About the talk titled “Cultivating Design Ecologies of Care, Community, and - Collaboration” that they will deliver at October's DesignOps Summit - About power hierarchies in design and what design leaders can do to help decentralize power - About the role and potential of speculative design Quick Reference Guide [0:00:19] Introduction of Sahibzada Mayed and Lauren Lin [0:01:03] Mayed and Lauren's backgrounds [0:05:53] The working partnership between Mayed and Lauren [0:08:45] Power hierarchies and design [0:11:56] The DesignOps leader's role [0:15:26] Alternative means of engagement [0:18:36] DesignOps Summit, October 2-6, 2023 [0:19:59] A care-centered approach to the future through establishing patterns [0:24:37] Mayed and Lauren's gifts for the audience Resources and links from today's episode: Ideo Play Lab – https://ideoplaylab.com/ Cause + Affect – https://causeandaffect.com/ Planet Justice Textbook from Slow Factory – https://shop.slowfactory.earth/products/planet-justice-textbook “The Mind-Body Check for Radical Research” Google doc - https://docs.google.com/document/d/1OBViDEMBh9lYndX-_gNI_5LNMPfMFhCA-Mek6M-VnGI/edit DesignOps Assembly - https://www.designopsassembly.com/

Jon Fukuda illuminates the dark corners of enterprise DesignOps, reinforces the importance of connecting design to value, and shares what's kept him consulting for nearly 20 years. Highlights include: What is the big lie of enterprises' adoption of DesignOps? Why has IT largely left Design to implement its own systems? How do you frame the value of DesignOps to your customers? What does it mean to be culturally ready to embrace DesignOps? Are designers being laid off because their orgs. don't value design? ====== Who is Jon Fukuda? Jon is the Co-Founder and Chief Experience Officer of Limina, a professional design services firm that specialises in design operations and that's on a mission to unleash human potential at the nexus of information, technology and people. At Limina, Jon focuses on leading the company's human-centred design practice, including aspects such as design strategy, design systems, and interaction design. Jon's contributions to advancing the field of design operations led to his recent appointment as the Curator for Rosenfeld Media's 2022 DesignOps Summit, the premier annual conference for the discipline. Before going full-time with Limina, Jon was the Director of User Experience at AddThis, where he was responsible for the website and product experience of what was one of the world's most popular social sharing tools.  Jon has also generously shared his insights on platforms provided by organisations like NoVA UX, Rosenfeld Media, Friends of Figma and 24 Minutes of UX.  ====== Find Jon here: LinkedIn: https://www.linkedin.com/in/jonfukuda/ Twitter: https://twitter.com/jkooda Website: http://www.limina.co/ Podcast: https://limina.co/insights/the-limina-podcast/ The Design-Integration Report (2020) -  https://limina.co/the-design-integration-report/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Jay Bustamante has always been about conserving time and resources by building tight processes to create efficiencies in his life and work. In all the jobs and positions he's held, he would notice gaps, consult with stakeholders, find solutions, and fill those gaps. Eventually he learned there is a name for this type of work: DesignOps. Today Jay is a DesignOps leader and an experienced strategist at VMware. And he'll be a speaker at the October 2023 DesignOps Summit. When it comes to streamlining and building efficiencies, AI seems like a no-brainer, right? Not so fast. AI brings big expectations and can result in a lot of frustration if proper groundwork isn't laid. DesignOps teams that proactively facilitate collaboration between engineers, business teams, end users, and other stakeholders can save time, money, and greatly increase the likelihood of a successful product that will reflect the company's values. In this episode, Jay and Lou explore the following concerning AI: • Good data makes all the difference • Why AI can easily reinforce existing biases • Why case studies and knowing the most impactful need are crucial • Setting proper expectations • Why Design's role is to slow things down and to make sure that the right people are invited to the conversation, that the right questions are asked, and that all voices are heard early in the process. What you'll learn from this episode: • How Jay got where he is today • How to slow down the development of AI solutions to avoid ethical and technical snafus • Which voices need to be at the planning table • How DesignOps can steer the design boat and keep everyone on the same page with the same goals • How companies (even big ones like Amazon) can get tripped up when AI reinforces biases Quick Reference Guide [0:00:25] Introduction of Jay and the October 2-4 Design Ops Summit [0:02:11] Jay's professional journey into design ops [0:05:36] Jay joined VMware to do strategy work and ended up doing design ops work [0:07:35] AI in a design ops context [0:10:32] An example from Amazon of AI-aided hiring gone wrong [0:15:39] Design Ops Summit – October 2-4, 2023 [0:17:01] On being proactive with use cases and identifying red flags and slowing down [0:22:13] On being careful with data [0:25:43] On bringing voices together and being a facilitator [0:28:09] Jay's gift to listeners Resources and links from today's episode: DesignOps Assembly - https://www.designopsassembly.com/ AI Fairness 360 by IBM - https://www.ibm.com/opensource/open/projects/ai-fairness-360/ Fairkit-Learn (Python)- https://pypi.org/project/fairkit-learn/ DesignOps Summit 2023 - https://rosenfeldmedia.com/designopssummit2023

In this episode, we dive deep into DesignOps and its rapid adoption by leading companies worldwide. Personally, I'm a strong advocate for DesignOps. I feel it holds the potential to unleash, or at least significantly contribute to, the full power of design within organizations. The fact that you're reading this tells me that you probably also feel design needs to operate at a more strategic level and not be confined to surface-level challenges. DesignOps plays a crucial role in creating an environment where design and design professionals flourish. It bridges the gap between an organization's existing operations, often misaligned with a design-driven approach, and a future where design seamlessly integrates with how business is done. As you might have experienced yourself, most organizations lack the supporting systems, processes, and tools for design to thrive. Design's voice is often muffled amidst the organizational noise. Being in such a scenario can be incredibly frustrating. You recognize your work's potential impact, yet external factors limit it. This is where DesignOps comes in — removing these limitations and cultivating a space where design professionals are heard and valued. The guest in this episode is Heidi Ettanen, a respected leader in the DesignOps realm, leading operations at a global fashion and retail brand. I sat down with Heidi to explore some burning questions: when do you need to establish a dedicated DesignOps role, how do you align people and processes without stifling creativity, and what are the common pitfalls when initiating DesignOps? So, if you're passionate about creating an environment where design thrives, elevating its impact on your organization through design (did anyone say inception), this episode is a must. With each DesignOps-focused episode, my respect for the field and its champions grows. And there's just so much opportunity for collaboration. Enjoy the conversation, and keep making a positive impact! - Marc --- [ 1. GUIDE ] --- 00:00 Welcome to episode 182 04:00 Who is Heidi 04:45 Lightning Round 07:00 How it all started 11:15 What is DesignOps (Workplace Analogy) 12:45 Why is it Important? 14:30 What DesignOps focuses on 19:15 Challenges dealt with 26:15 Who takes the lead? 31:15 When Do We Introduce DesignOps? 36:45 3 Pillars in Ops 39:00 The hardest aspect of DesignOps 40:15 What's holding us back 44:00 H&M design process 47:00 What's needed to make it impactful 49:45 What did you wish you knew? --- [ 2. LINKS ] --- https://www.linkedin.com/in/heidiettanen/⁠ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. https://servicedesignshow.com/circle

My guest for this episode is Tim Yeo (@timyeo on Twitter). Tim coaches introverts to have impact and influence without pretending to be extroverts at The Quiet Achiever. He is currently Design Director @ IBM, helping Enterprise clients transform their businesses with enterprise scale at startup speed. In IBM, Tim focuses on DesignOps for the Customer Transformation design practice in Australia.Previously, Tim was the first UX and Design leader at fintech startups @Finder, @OFX and @Prospa where he hired, established and scaled design teams from scratch. Best known for saying complex things simply. He's also a keynote speaker, bookbinder and currently living the nomad life with no permanent address in Adelaide, Australia with his partner and the fluffiest Old English Sheepdog ever. We talk about* Introversion and job searching, job interviews, and getting noticed* How to be an introvert and still get ahead in your career* The kind of coaching Tim does with introverts. * The workshops Tim teachesWhere to find Tim* The Quiet Achiever* Twitter* LinkedInThank you for reading Invincible Career®. This post is public so feel free to share it.Hi, I'm Larry Cornett, a Personal Coach who can work with you to optimize your career, life, or business. My mission is to help you take complete control of your work and life so you can become a more “Invincible You.” I live in Northern California near Lake Tahoe with my wife and our Great Dane. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.invinciblecareer.com/subscribe

talkcast'in bu bölümünde Halil İbrahim Nuroğlu ile birlikte sahibinden.com şirketinde DesignOPS olarak sorumluluklarından, bu sürecin çıktısı olarak planladıklarından ve süreci nasıl yönettikleri hakkında konuştuk. Sahibinden.com hakkında tasarım camiasının vazgeçilmez tartışmalarına da değinmeden edemedik.

We are in the midst of an unprecedented time in the history of the design profession. Businesses are investing in design at rates never before seen—building scaled design teams of hundreds and even thousands of designers, and hiring design leaders into executive roles giving them influence and access at the highest levels. As an executive design leader myself, I'm fascinated by the experience of designers moving into these new leadership roles. For most of us this is completely uncharted territory, the jobs are often undefined and there is rarely a roadmap or playbook to help us succeed, so most of us have had to learn on the job.In this trailer for the inaugural season of This is a Prototype, I introduce many of the themes that emerge in my conversations with design leaders from across the industry and around the world.

Alvin Schexnider is an emancipatory designer and a business operations strategist who helps institutions become more effective, just, citizen-centered, and innovative. He has 15 years of experience in leadership across design, strategy, equity, and business operations in the government, nonprofit and for-profit spaces. Currently he is a part of Capital One's Equity and Design team as a senior equity design strategist. Outside his day-to-day work, he runs GraffitiVersal, an organization that makes resources to inspire, elevate, and catalyze change. GraffitiVersal's latest release is called A Continuum of Freeing Design and Vigorous Futures, a card deck detailing an approach for designing for both equitable and just outcomes in the present, and for thriving worlds in the future. We talk about bringing human-centered design to operations and human resources.   Listen to learn about: Alvin's roundabout road into design Alvin's experiences at the Greater Good Studio Using design at the Illinois Department of Health during the COVID-19 pandemic Alvin's role as Senior Equity Design Strategist at Capital One   Our Guest Alvin (he/him) is a designer, futurist, strategist, and illustrator. He's a right brain / left brained DesignOps leader, with 10 + years of tri-sector people management, who uses foresight and equity to build and vitalize impactful organizations. He leverages his 15 years of experience and leadership across strategy & business operations, multidisciplinary design (service design, human-centered design, equity design), and org change to drive concepting, adoption, and implementation of major initiatives. At present, he is a Manager, Design Practice & Equity Design on Capital One's Experience Strategy & Operations Team; previously, he was Sr. Equity Design Strategist in its Equity by Design Program. Before this role, he was Chief People Officer of the Illinois Department of Human Services (IDHS - agency budget of $9 Billion), focused on improving the experience of 14,000 staff while leading a department of 130 people, and before that, he was also Senior Operations Lead for IDHS focusing on strategy, bizops, and service design projects. Alvin began to build capacity in human-centered design as the first Director of Design Operations at Greater Good Studio, a human-centered design firm that works with global foundations, government agencies, and national NGOs. Outside of his day job, Alvin is also Founder & Organizer of GraffitiVersal — an emancipatory lab using design, art, foresight, & Afrofuturism for change. GraffitiVersal's Racial DeckEquity Cardset & Continuum of Freeing Design & Vigorous Futures CardDeck have been used at organizations such as: Meta, LAB at OPM, Univ. of Chicago, and Slalom Consulting. He's also the author of A Kids Book About Radical Dreaming (via A Kids Co.) and is currently writing & illustrating his first Afrofuturist graphic novel for middle schoolers through the Sequential Artists Workshop's Graphic Novel Intensive. Besides hanging with his partner and 2 kids, you'll find him reading N.K. Jemisin or a Black Panther comic book.   Show Highlights [00:39] Alvin's love of art and storytelling started early, as a kid creating his own comics. [05:06] Starting college as a PolySci major with plans to be a lawyer. [07:18] The moment Alvin realized he didn't want to pursue law as a career. [07:56] Moving on to business management studies, and his time in Beijing. [09:02] Starting his business career at Abbott Laboratories and returning to China. [13:21] Sidestepping away from for-profit into mission-driven and non-profit spaces. [15:14] Realizing he had a knack for business operations and systems thinking. [16:47] How his time as Director of Operations at Greater Good Studio transformed his thinking and started him on his own path into design. [21:07] Immersing himself in design spaces and in learning design. [21:57] Taking all he'd learned about human-centered design into his next job — COO of Erie Neighborhood House Services. [23:52] Getting recruited to work for the Illinois Department of Human Services. [27:10] During the COVID-19 pandemic, Alvin used design to help shape the department's response. [29:19] Redesigning policies and spaces to keep staff healthy as essential workers. [35:27] Taking over as the head of HR for the department, and working on improving employee experience. [38:33] Alvin's current role as the Senior Equity Design Strategist for Capital One's Equity by Design team. [43:06] You don't have to be an official designer to use design in your work.   Links Alvin Schexnider on LinkedIn Alvin Schexnider on Medium GraffitiVersal GraffitiVersal on Instagram A Kids Book About Radical Dreaming (A Kids Co Publishing) by Alvin Schexnider - recently released! Wakanda Forever - A Film Review - Human Futures Magazine AIGA Chicago Podcast - Designing For: Equity Interview with Slalom Consulting Continuum Deck of Freeing Design & Vigorous Futures Traveling through the spacetime continuum to escape racism   Books Recommendations Kindred, by Octavia Butler We Do This Til We Free Us, by Mariame Kaba Black Panther: A Nation Under Our Feet, by Ta Nehisi Coates Design Justice: Community-Led Practices to Build the Worlds We Need, by Sasha Costanza-Chock This is Service Design Doing, by Marc Stickdorn, Markus Hormess, and Adam Lawrence Afrofuturism: The World of Black Sci-Fi and Fantasy Culture, by Ytasha Womack Far Sector, by N.K. Jemisin Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance, by Ben Whittier Emergent Strategy: Shaping Change, Changing Worlds, by Adrienne Maree Brown Good Services: How to Design Services that Work, by Louise Downe Drawn Together, by Minh Lê and Dan Santat   Other Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102

Alvin Schexnider is an emancipatory designer and a business operations strategist who helps institutions become more effective, just, citizen-centered, and innovative. He has 15 years of experience in leadership across design, strategy, equity, and business operations in the government, nonprofit and for-profit spaces. Currently he is a part of Capital One's Equity and Design team as a senior equity design strategist. Outside his day-to-day work, he runs GraffitiVersal, an organization that makes resources to inspire, elevate, and catalyze change. GraffitiVersal's latest release is called A Continuum of Freeing Design and Vigorous Futures, a card deck detailing an approach for designing for both equitable and just outcomes in the present, and for thriving worlds in the future. We talk about bringing human-centered design to operations and human resources.   Listen to learn about: Alvin's roundabout road into design Alvin's experiences at the Greater Good Studio Using design at the Illinois Department of Health during the COVID-19 pandemic Alvin's role as Senior Equity Design Strategist at Capital One   Our Guest Alvin (he/him) is a designer, futurist, strategist, and illustrator. He's a right brain / left brained DesignOps leader, with 10 + years of tri-sector people management, who uses foresight and equity to build and vitalize impactful organizations. He leverages his 15 years of experience and leadership across strategy & business operations, multidisciplinary design (service design, human-centered design, equity design), and org change to drive concepting, adoption, and implementation of major initiatives. At present, he is a Manager, Design Practice & Equity Design on Capital One's Experience Strategy & Operations Team; previously, he was Sr. Equity Design Strategist in its Equity by Design Program. Before this role, he was Chief People Officer of the Illinois Department of Human Services (IDHS - agency budget of $9 Billion), focused on improving the experience of 14,000 staff while leading a department of 130 people, and before that, he was also Senior Operations Lead for IDHS focusing on strategy, bizops, and service design projects. Alvin began to build capacity in human-centered design as the first Director of Design Operations at Greater Good Studio, a human-centered design firm that works with global foundations, government agencies, and national NGOs. Outside of his day job, Alvin is also Founder & Organizer of GraffitiVersal — an emancipatory lab using design, art, foresight, & Afrofuturism for change. GraffitiVersal's Racial DeckEquity Cardset & Continuum of Freeing Design & Vigorous Futures CardDeck have been used at organizations such as: Meta, LAB at OPM, Univ. of Chicago, and Slalom Consulting. He's also the author of A Kids Book About Radical Dreaming (via A Kids Co.) and is currently writing & illustrating his first Afrofuturist graphic novel for middle schoolers through the Sequential Artists Workshop's Graphic Novel Intensive. Besides hanging with his partner and 2 kids, you'll find him reading N.K. Jemisin or a Black Panther comic book.   Show Highlights [00:39] Alvin's love of art and storytelling started early, as a kid creating his own comics. [05:06] Starting college as a PolySci major with plans to be a lawyer. [07:18] The moment Alvin realized he didn't want to pursue law as a career. [07:56] Moving on to business management studies, and his time in Beijing. [09:02] Starting his business career at Abbott Laboratories and returning to China. [13:21] Sidestepping away from for-profit into mission-driven and non-profit spaces. [15:14] Realizing he had a knack for business operations and systems thinking. [16:47] How his time as Director of Operations at Greater Good Studio transformed his thinking and started him on his own path into design. [21:07] Immersing himself in design spaces and in learning design. [21:57] Taking all he'd learned about human-centered design into his next job — COO of Erie Neighborhood House Services. [23:52] Getting recruited to work for the Illinois Department of Human Services. [27:10] During the COVID-19 pandemic, Alvin used design to help shape the department's response. [29:19] Redesigning policies and spaces to keep staff healthy as essential workers. [35:27] Taking over as the head of HR for the department, and working on improving employee experience. [38:33] Alvin's current role as the Senior Equity Design Strategist for Capital One's Equity by Design team. [43:06] You don't have to be an official designer to use design in your work.   Links Alvin Schexnider on LinkedIn Alvin Schexnider on Medium GraffitiVersal GraffitiVersal on Instagram A Kids Book About Radical Dreaming (A Kids Co Publishing) by Alvin Schexnider - recently released! Wakanda Forever - A Film Review - Human Futures Magazine AIGA Chicago Podcast - Designing For: Equity Interview with Slalom Consulting Continuum Deck of Freeing Design & Vigorous Futures Traveling through the spacetime continuum to escape racism   Books Recommendations Kindred, by Octavia Butler We Do This Til We Free Us, by Mariame Kaba Black Panther: A Nation Under Our Feet, by Ta Nehisi Coates Design Justice: Community-Led Practices to Build the Worlds We Need, by Sasha Costanza-Chock This is Service Design Doing, by Marc Stickdorn, Markus Hormess, and Adam Lawrence Afrofuturism: The World of Black Sci-Fi and Fantasy Culture, by Ytasha Womack Far Sector, by N.K. Jemisin Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance, by Ben Whittier Emergent Strategy: Shaping Change, Changing Worlds, by Adrienne Maree Brown Good Services: How to Design Services that Work, by Louise Downe Drawn Together, by Minh Lê and Dan Santat   Other Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102

Do you want your career to be sustainable and aligned with what truly matters to you? Designing a holistic career that embraces every part of who we are can be a complex and meaningful challenge. This week Leigh and guest Jason Mesut have a captivating discussion about the significance of aligning personal values with work and finding meaning in one's career. Jason is an experienced design strategist and leader, who conducts workshops on and has written extensively about shaping one's future in design. Jason sheds light on the limitations of traditional career labels and role descriptions, advocating for a more holistic approach. He shares his own path of creating visual frameworks and facilitating workshops that empower individuals and teams to delve into their unique qualities, values, and skills.Join Leigh and Jason in this episode as they discuss the common challenges that people bring to coaching sessions, from navigating the job market to making critical decisions about leadership roles, reigniting passions, or even contemplating a career change. Tune in to discover practical tools and strategies that can propel you toward shaping a more aligned career.

In this episode, Patrizia Bertini walks us through the why, how, and when to set up DesignOps in any given organization, sharing her framework for greater strategic alignment with business at large and methods for measuring impact and the overall value of design. Connect with Patrizia at: LinkedIn: https://www.linkedin.com/in/patriziabertini/ Twitter: https://twitter.com/legoviews SlideShare: https://www.slideshare.net/patbertini Medium: https://pat-bertini.medium.com/ Website: https://patriziabertini.com/ Music by TimTaj: Modern Technologies by TimTaj: https://timtaj.com This is Interview by TimTaj: https://timtaj.com

How much time do creatives actually spend creating? Amrita Mathur, VP of Marketing at the Creative-as-a-Service agency, Superside, is in the studio to talk about why creatives spend so little time actually creating and how a great DesignOps team can increase workflow and efficiency among creatives. She and Daniel also discuss the advantages of centralized vs. decentralized marketing, the best way to scale a marketing department, and how creative team success should be measured. Plus, what's the advantage of hiring freelancers over full-time employees? Tune in to find out! 0:00 Intro2:08 Lessons from Computer Science3:10 Scaling a team5:45 Alignment is Key in Marketing12:00 Do You Tie Outcome Results to a Creative Team?14:03 Design Ops22:08 A Marketing Hill to Die On25:40 Words of Advice29:44 Contact Us Follow Amrita: LinkedIn: https://www.linkedin.com/in/amritamathur/?originalSubdomain=ca Keep up to date with the latest news from The Marketing Millennials: Follow Daniel on Twitter: twitter.com/Dmurr68LinkedIn: linkedin.com/in/daniel-murray-marketing Sign up to The Marketing Millennials newsletter: workweek.com/brand/the-marketing-millennialsDaniel is a Workweek friend, working to produce amazing podcasts. Find out more, visit: www.workweek.com

Welcome to the Limina Podcast! In this episode, Jon Fukuda provides an overview of Human-Centered Digital Transformation, juxtaposed with DesignOps to share how organizations are achieving transformational successes at scale. We're dedicating this podcast to an exploration of how human-centered practices can impact business innovation in sustainable and durable ways. Across this series, the Limina Podcast will be speaking with various guests whose work has contributed to various human-centered and design operations to unlock and unleash transformational success. Music by TimTaj: https://timtaj.com Modern Technologies by TimTaj: https://timtaj.com This is Interview by TimTaj: https://timtaj.com

In this episode, DesignOps leader and Visual Artist Marya Triandafellos joins us for a chat and a drink about the world of AI-driven generative art. We explore the fascinating nuances of art ownership in the age of NFT's, and what makes generative art pieces ownable or simply thievery. We discuss the mechanics of creating an NFT, the open marketplaces that allow artists to sell them, and how to spot a truly great piece of generative art amongst a sea of mediocrity. Enjoy! Drinks: Progression Brewing Co. The Adults Are Talking New England IPA, Hardywood Park Craft Brewery Distorted Perception Juicy IPA, Ground Breaker Gluten Free Inclusion Dry Hopped Pale Ale Links:  instagram.com/marya.nyc opensea.io/maryanyc marya.nyc skwair.com --- Send in a voice message: https://anchor.fm/whatbubblesup/message Support this podcast: https://anchor.fm/whatbubblesup/support

What do Design thinking and Innovation encompass? Innovation is a permanent change of state that is for the betterment of those affected by that change. On the other hand, Design thinking is about turning your empathy and curiosity into an internal desire to change something.  In this Episode of the Legendary Leaders Podcast, we have Dean Meyers, an Innovation Facilitator, Transformational Coach, and Applied Design thinking SME. He consults, facilitates, trains and coaches with Design Thinking processes, to uncover and stimulate people's transformative creativity. He works with Teams and Individuals on improving skills in Teamwork, building a healthy workplace, Leadership growth, emotional intelligence, and becoming adept at acquiring new skills to face the #futureofwork.  He explains why as a Facilitator, he has to create an environment for individuals and groups to perform at a profound level of trust, in order to face ambiguity and uncertainty.  Listen in to learn the meaning of Design thinking and the difference between creativity, innovation, and Design thinking. You will also learn the importance of employing playfulness in the creative process, through visualization and storytelling.     This podcast is sponsored by InnerProfessional online training programs. With courses geared specifically for Legendary Leaders, InnerProfessional provides an extraordinary catalog of leadership and professional development programs unlike any online training you've experienced before.   Key Takeaways:  The purpose of Design thinking, is to encompass an understanding of the people you're trying to serve.   How to become a Design thinker, by turning your curiosity into an internal desire to do something different.   How to remove your biases in your Design thinking process, by intentionally and purposefully serving others.   How to use visualization and storytelling, to employ the elements of play in the creative process.   Episode timeline:  [1:13] Intro  [6:08] Dean shares his journey in Arts and Creativity from a young age.  [10:00] He describes his roles as a Professional Facilitator and Transformational Design thinking and Innovation Coach.   [13:23] The meaning of innovation and the difference between innovation and disruption.   [19:01] How Dean creates trust in individuals and groups to help them overcome risk aversity.   [23:11] How to use empathy and curiosity to build Design thinking activities.   [26:42] Why Design thinking is about improving in service to others, instead of just being creative or innovative.   [31:51] Dean, on why teaching people how to use a mouse, was an innovation that required Design thinking.   [37:47] The process to help you become a Design thinker, without experiencing impostor syndrome.   [41:32] Dean explains what it entails to experiment and implement the process of Design thinking.   [50:01] How to use play as a mindset in the creative and Design thinking process.   [55:00] The training and practice elements needed to finesse the art of compelling storytelling.   Quotes:   “The whole purpose of doing anything with a Design thinking bend, is to encompass an understanding of the people that you're trying to provide a service to, for, and with.”- Dean Meyers [10:29]  “Evolutionary change can result in innovation over time, and it can be a slow process.”- Dean Meyers [16:09]  “There's a lot of wiggle room for people to find their way into being Design thinkers and not have impostor syndrome.”- Dean Meyers [40:14]    Find | Dean Meyers  On LinkedIn: https://www.linkedin.com/in/deanmeyers/   Book: The World of Visual Facilitation     Bio:  "Be Brave and Iterate": Dean Meyers Consults, Facilitates, Trains and Coaches with Design Thinking processes to uncover and stimulate people's transformative creativity.  He has been the Design Thinking SME in Incubators and rollouts of innovation programs, worked on IT transformational projects that move companies into DevOps, DesignOps and implementing LD programs to improve soft and tech skills in business and government, turned BD strategic planning into Design-Thinking styled Strategic Design sessions and more.  He works with Teams and Individuals on improving skills in Teamwork, building a healthy workplace, Leadership growth, emotional intelligence, and becoming adept at acquiring new skills to face the #futureofwork. This extends into his work as a Certified Transformational Coach, working with individuals on personal transformation to be their most creative and resilient self, particularly as a visible member of the LGBTQIA+ community.  Dean is a certified virtual facilitator, a certified LEGO® SERIOUS PLAY® facilitator, former CTO and board member of the International Forum of Visual Practitioners. To share his enthusiasm and belief in the power of applying creativity and design thinking to improve the quality of individual and business intelligence, communication and decision-making abilities, he publishes online via VizWorld.com.    SUBSCRIBE TO THIS PODCAST On Apple Podcasts.  About Cathleen Merkel:    As a Thought Leader in the Mindset & (Self-) Leadership space, Cathleen supports high achieving,   worn-out women create a more content & balanced life without sacrificing their hard-earned success. Following a simple 6 step framework, Cathleen helps you not only reconnect with your inner feminine side; but also supports you to rediscover your REAL YOU!     Cathleen focuses on women who have lost their sense of purpose, who feel they are ‘running in a hamster wheel', trying to please everyone but themselves. She helps you to turn your careers, your social connections and personal life around so that you will start feeling fulfilled and excited again about the days to come.  At the end of the process, Cathleen's clients will feel healthier, happier, energised and clear about their future.    With over 15 years of Leadership experience in Retail, Media & Broadcasting, Engineering and Property Investment, Cathleen has not only experienced the challenges and opportunities of a Female Leader herself; she has also been leading and supporting various Leadership Development initiatives within large, complex, multinational matrix organisations.   Only by deeply experiencing her very personal life challenges – ‘hitting a wall experiences' – was Cathleen able to redefine her own purpose, deciding to bring ease and content to as many women as possible on the planet!    Connect:  Find | Cathleen Merkel  At cathleenmerkel.com  On Instagram: @CathleenMerkel  On Facebook: @CathleenMerkelCoaching  On LinkedIn: @CathleenMerkel    Tune in here:   https://apple.co/2CaSQ5K   https://spoti.fi/2XzM4QJ   https://music.amazon.co.uk/podcasts/85d200fb-8e1d-46b3-b550-b00b9666f00f/The-Legendary-Leaders-Podcast   

Ep 128 | Alexandra Mengoni DesignOps Manager en Huge vuelve al podcast para charlar lobre DesignOps en general, desde como ella ve el crecimiento de este rol en LATAM, las habilidades que necesita una persona para trabajar en DesignOps y la comunidad que ella creó para impulsar esta rama de nuestra disciplina .

Design Operations, or “Design Ops,” is entering a new era. No longer the new kid on the block, it's becoming a required discipline in many design organizations. We wanted to catch up to see where design ops is now, so who better to chat with than Meredith Black, a guest from our second season back in 2018. After leaving Pinterest, where she was head of Design Operations, Meredith co-founded the DesignOps Assembly, which focuses on fostering community, offering educational opportunities, sharing resources, and generating best practices within the DesignOps Industry. We chat with Meredith about what's changed with design ops in the past four years, the skills that a person needs to be successful in a design ops role, and what she's hoping to accomplish with the DesignOps Assembly. Bio Meredith Black is the co-founder of DesignOps Assembly and now a consultant working with companies worldwide to implement DesignOps within their organizations. Prior, Meredith spent five years at Pinterest, where she started and grew the DesignOps team into an internationally renowned team while also being instrumental in growing and building the Pinterest Product Design Team. You can listen to her discuss DesignOps on an earlier episode of the Design Better Podcast, or check out “The DesignOps Handbook.” Meredith is also the co-host of the Reconsidering Podcast, along with our very own Aarron Walter.

Adam Fry-Pierce is a career long community builder and design operator. He is currently the Chief of Staff at Google where he manages strategic programs for Google's UX leadership. Previously he was leading DesignOps at DocuSign, and involved in Design Education programs at InVision. Adam has a non-linear career and has had multiple businesses over the years: a conference company, a designops agency, a media company, and even a restaurant. He's also an active partner in one of the largest designops communities (if not the largest) in the world: The DesignOps Assembly. INTERVIEW VIDEO:https://youtu.be/Gj7zbrM0NFEARE YOU LOOKING TO JOIN A DEDICATED DESIGN OPS COMMUNITY? Check out DesignOps Assembly - https://designopsassembly.com/CONNECT WITH ADAM FRY PIERCETwitter - https://twitter.com/AdamFryPierceLinkedIn - https://www.linkedin.com/in/adamfp/CONNECT WITH MELinkedIn - https://www.linkedin.com/in/jayneil Twitter - https://twitter.com/jayneildalal 

Jack Moffett is a UX manager in Boeing Global Services' Customer Experience team where he is supporting DesignOps efforts for Training Solutions and Digital Aviation Solutions, building a UX training program, and managing a CX metrics team.  In this episode, Jack and Nadia talk about Jack's latest experience reviewing applications for open roles at Boeing, what he looks for in designers, and how early career designers can set themselves apart while applying for jobs.  Here's a look at our discussion: 0:00 : What Jack is seeing as he reviews resumes for junior design positions 10:00 : What Jack's team at Boeing is currently working on and the structure of his team 12:15 : Choosing between a large organization or startup environment as a junior designer 21:00 : What experience Jack is looking for and how to develop yourself as a junior designer with little experience 31:15 : Roles that are currently open on Jack's team 32:48 : The SAFe Agile framework 37:00 : The hiring process at Boeing and Boeing's career pathway framework for designers 45:00 : How to get in touch with Jack Links mentioned in this episode: Jack's LinkedIn Profile Boeing's Careers Site https://www.linkedin.com/jobs/view/3271349771 https://www.linkedin.com/jobs/view/3271347978 designaday.tumblr.com

Lou sits down with Atlassian's Design Enablement Coordinator, Jess Norris, to discuss her talk on ADHD that she'll be presenting at this year's Design Ops Summit. After being diagnosed with ADHD a little over a year ago, Jessica went on a journey to discover the secret superpowers that lie within everyone with a neurodivergent brain. She now urges managers to use these perspectives that team members may bring to the table to enhance their design ops work.

Design has earned its seat at the table. Now what? Today on our show, we feature a conversation between Andrea Sutton, VP Design Technology at American telco giant AT&T and Tim Morey, Global Managing Director at frog. Andrea and Tim are two leaders merging creative instinct and business strategy to deliver the next generation of products, services and experiences. Hear their candid discussion on scaling DesignOps in a massive organization, leading creative teams and insights from their careers in design, business and consulting.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-25-designops-at-scale)Download the new frog report 'The State of Service Design in the U.S.' (https://go.frog.co/the-state-of-service-design-in-the-us)Research: Camilla Brown, Senior Copyeditor, frogAudio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

On this episode, we're talking about transformation: one of the most commonly tossed around buzzwords in business and consulting–and arguably one of the least understood. To do this, we're joined by Nathan Weyer, current Chief Operating Officer of Experience Design at Philips. Nathan has a long history with frog, first as a frog himself, then an alum, and now a client. He's here to share more about what he's learned about leading transformation initiatives in big organizations, managing creative teams and using Agile methods to align on a vision in the face of constant change.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-24-transformation-never-really-ends/)Register for the frog 'Reverse the Funnel' Webinar (https://uk-webinar.splashthat.com/)Research: Camilla Brown, Senior Copyeditor, frogAudio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk/)

How can you enable service designers to deliver their best work? That's coming up in a second but first, imagine this... A wedding where the bride and groom have to take care of all the logistics on the big day itself. Everything from arranging the tables to welcoming the band. There will be little time and space to focus on why they are truly there. Yeah, that's why we have masters of ceremony and wedding planners. These people do all the heavy lifting so that the couple can own the moment. Okay, so what does this have to do with design? A lot. Many organizations that hire service design professionals forget (or aren't aware of) that they need support. And this leads to all kinds of problems. Most notably, designers get frustrated by not being able to live up to their full potential, eventually leaving the organization before they can create any meaningful impact. Fortunately, there's a new field emerging that has acknowledged this problem and is developing strategies to cope with it. This field is known as DesignOps. In this episode of the Show you'll hear Michelle Walter, the head of DesignOps at ANZ Bank, share how they actively support their internal designers to thrive inside the organization. You'll learn which business incentive drove ANZ to set up and invest in this new practice. And what it took to get buy-in to grow it beyond its initial stages. Finally, Michelle talks about the two major initiatives that have emerged over the years as the key drivers for success that they are experiencing now. I'd say that every organization which hires service design professionals needs to hear this conversation. But maybe you should listen to it first and then forward it to the right person ;) If I got one thing from this chat with Michelle, DesignOps is a deliberate act that requires a lot of careful thought and planning. It's a true expertise and needs to be treated like one. Enjoy this look under the hood of DesignOps and as always, keep making a positive impact! --- [ GUIDE ] -— 00:00 Welcome to episode 151 03:00 Who is Michelle 07:00 60 second rapid fire 09:00 Growing nurturing and inspiring 10:00 Where did the journey start 15:00 The initial question 19:00 The hiring wild west 21:00 What has changed 23:45 Building a community 29:15 A deliberate act 32:45 The evolution 37:15 Learning program 41:15 What made this work 49:00 Getting feedback 52:45 Lessons learned 56:00 What's next 58:15 Final thoughts --- [ LINKS ] --- https://www.linkedin.com/in/mbwalter/ The Art of Gathering (book): https://amzn.to/3GDGBia --- [ HOW TO EXPLAIN SERVICE DESIGN ] --- Learn what it takes to get your clients, colleagues, managers, CEOs, and even grandmas as excited about service design as you are. https://servicedesignshow.com/free-course

In today's episode, I speak with Evan Dody. Evan is the Head of Design + Creative at Angi (including HomeAdvisor and Handy). He leads Product Design, Brand Creative, UX Research, UX Writing, and DesignOps across the multi-sided home services marketplace. He and his team help homeowners across the country create and care for homes they love, while simultaneously helping local businesses thrive. Prior to Angi, Evan led design teams at Mailchimp and Huge in Brooklyn. He's designed customer-centric services for some of the world's most recognizable brands—McDonald's, American Express, and United Airlines to name a few. He's passionate about creating easy digital products that help people enjoy their in-person lives more and helping the small business economy thrive.We dive into what it means to lead with optimism, including redefining optimism as an active tool for change, uncovering the why behind the work you're doing, and the vital role that identity and representation play in believing a positive outcome is possible.

DesignOps – co to za stanowisko? Czym zajmuje się DesignOps i czy w Twoim biznesie sprawdzi się jego rola? Jeszcze kilka tygodni temu nie słyszałam o kimś takim jak DesignOps. Dopiero Ania Wojcieszczak, która pracuje jako DesignOps w Brainly, zaciekawiła mnie tym tematem. Zaciekawiła nie tylko dlatego, że na zachodzie to bardzo popularna rola, ale i z uwagi na fascynację, z jaką Ania opowiada o swojej pracy. Aż chce się słuchać i działać razem z nią! Dlatego zapraszam Cię do wysłuchania naszej rozmowy, z której dowiesz się kim jest ten DesignOps i dlaczego w Polsce nie jest to popularne stanowisko. Jak zawsze będę Ci ogromnie wdzięczna za podzielenie się linkiem do tego odcinka z osobą, której może pomóc lub którą może do czegoś zainspirować. Z 97. odcinka podcastu “Kim jest DesignOps i co dobrego robi w firmie?” dowiesz się: Kim jest DesignOps? Czym się zajmuje Design Ops? Jak wygląda dzień pracy Design Ops-a? Nie jest to popularne stanowisko w Polsce. Dlaczego? Jakie firmy potrzebują DesignOps'a? Jakie cechy/umiejętności powinna mieć taka osoba? Jak można stać się takim Design Ops'em? Na jakie rzeczy warto zwrócić uwagę aplikując na takie stanowisko? Jakiego typu warsztaty prowadzi Design Ops? Trudne strony tego zawodu? Jak w […]

Assim como no mundo da programação, o universo do design também tem se tornado cada vez mais complexo: novos termos, metodologias e ferramentas aparecem a todo momento. Falamos sobre design system, mais um termo hipster que tem surgido nesse mercado! Participantes: Paulo Silveira, o host que passa longe do design mas gosta de dar palpiteCynthia Magalhes, que trabalha com gestão de produtos e foi a idealizadora desse episódio Vitor Guerra, product leader no Reclame Aqui Guilherme Gonzales, global DesignOps na Gympass Roberta Arcoverde, a co-host que acha design system incrível Links: Cursos de Design e UX da AluraStackOverflow.design Produção e conteúdo: Alura Cursos online de Tecnologia - https://www.alura.com.br === Caelum Ensino e Inovação – https://www.caelum.com.br/ Edição e sonorização: Radiofobia Podcast e Multimídia