Podcasts about jd powers

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn Our Episode today we're diving into the ASI - The annual report from JD Power that measures client satisfaction amongst major brands in the non-dealer auto repair world - which we affectionately call the “Aftermarket”Today's Word of the Day is:ExtrapolationNounnoun: extrapolation; plural noun: extrapolationsthe action of estimating or concluding something by assuming that existing trends will continue or a current method will remain applicable.In this episode our host, Craig O'Neill invites you to take a close look at JD Powers Aftermarket Service Index (ASI).There are some unique takeaways regarding communication “shortfalls” and they play well into the narratives we have been discussing in for several years.If you think surveys have nothing to offer you - listen up and you'll see why Craig values these annual findings!Link to the the 2025 JD Power ASI Press Release: https://www.jdpower.com/business/press-releases/2025-us-aftermarket-service-index-asi-studyLink to the 2025 JD Power CSI Press Release:https://www.jdpower.com/business/press-releases/2025-us-customer-service-index-csi-studyLink to the 2023 JD Power CSI Press Release:https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-studyLet's go into the Press Release now - from April 29th.The key findings cited in the 2025 study:Finding 1.“Aftermarket Service Providers lag when it comes to use of technology:” Craig reacts to JD Powers findings regarding the technology disparity between the aftermarket and the dealer segments.Finding 2.“Customer prefer text message updates - but are more likely to receive phone calls:”Craig shares his perspective on the significance behind the measurable satisfaction point difference between phone calls and texts as the means for receiving updates.Key Note - The article cites that this applies “When they (the client) indicate texts are preferred.”Listeners are invited to compare this note on the 2025 ASI to the 2023 CSI (linked above)Finding 3.“Photo and video multi-point inspection (MPI) results being used more frequently:”Craig highlights this positive news - but emphasises a significant caveat with regards to the quality...

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience design, and helped to redesign the Avis app which is now ranked by JD Powers as #1 in the industry. In his 25 year career helping large enterprises win in the digital space, Howard has worked on projects for dozens of Fortune 1000 companies and has been named one of the “Top 10” Digital Transformation influencers by IDG as well as by Enterprise 360. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Howard Tiersky: Website: http://tiersky.com/ Twitter: https://twitter.com/tiersky LinkedIn: https://www.linkedin.com/in/tiersky/ Facebook: https://www.facebook.com/fromdotdigital

Ricardo y David nos cuentan los detalles del nuevo Hyundai Ioniq 6, un sedan electrico de estilo muy particular y luego nos dan a conocer los resultados de los estudios de confiabilidad de marcas realizadopor JD Powers. Los resultados sorprenden a mas de uno. Que marcas esta como lideres y cuales al lfinal de la lista?

This week, Mike Agerbo gives out his top SmartTV hacks, to male your TV just a little bit smarter! He also talks with the people at JD Powers about banking app satisfaction in Canada. Which banks scored highest? How did your bank do?

Welcome to Wednesday as we talk about JD Powers new EV report that talks about expectations for broad adoption sooner than you think. We also cover the very efficient hacking of a Tesla Model 3, as well as Apple letting payers not pay right now. ASOTU investor and friend David Long, Executive GM of the San Francisco area Hansel Auto Group calls EV demand ‘insatiable' as JD Power released their latest E-Vision Intelligence ReportIn the report, JD Power predicts 3 in 4 consumers will be able to choose a viable EV option by 2026 due to falling prices and robust selection of vehicles.  The $26k Chevy bold is cited as one example of price parity with gasoline models indicating EV's aren't just for upscale buyers anymoreAbout 8.5 percent of new-vehicle sales and leases were EVs in the first two months of this year, a record high and almost double the share from a year ago, J.D. Power said.David Long continues that with EVs, "there's so many questions about charging and things that they really want to hear another human being tell them and show them," Long said."We've had to become really, really good at being able to provide customers with information," he said. "The more we can communicate to our consumers, the more comfortable they will be [and] the easier it will be for them to make that decision to transition from ICE to EV."Tesla's cybersecurity team has a little work ahead of them as French firm Synacktiv easily hacked a Model 3 at a security conference, gaining access to the system in under 2 minutes and winning themselves $350,000 and a brand new Tesla. The hack was a full compromise as the hackers were capable of opening the Tesla's trunk and doors while it was in motionAnd of course, the team replaced the Tesla logo on the infotainment system with their own. The hacks were confirmed by a Tesla security response team in Vancouver to monitor the process and the company is expected to fix the bugs via the vehicle's self-updating system, according to a Security Week report.Apple is getting into the buy now pay later game letting select Apple Pay users swallow the full purchase price of online items one bite at a time.  It's called ‘Apple Pay Later'Users will have the ability to apply for loans of $50 to $1,000 and repay them over four payments without interest or feesThe Pay Later program is managed by a new subsidiary, Apple Financing LLC, which is responsible for credit assessment and lending, but the company partnered with Mastercard Installments to enable the service.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email ASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience design, and helped to redesign the Avis app which is now ranked by JD Powers as #1 in the industry. In his 25 year career helping large enterprises win in the digital space, Howard has worked on projects for dozens of Fortune 1000 companies and has been named one of the “Top 10” Digital Transformation influencers by IDG as well as by Enterprise 360. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Howard Tiersky: Website: http://tiersky.com/ Twitter: https://twitter.com/tiersky LinkedIn: https://www.linkedin.com/in/tiersky/ Facebook: https://www.facebook.com/fromdotdigital

Nik speaks with Meagan Wristen. Who spent two weeks in Vietnam, witnessed Vin-Fast vehicle production, and was unimpressed at local puppet shows Mike Caudill enlightens us with the latest and greatest of the RV world and a little news from Cadillac  Automatic Andy has some encouraging words for the Volkswagen Jetta Sport.  Tyson Jominy from JD Powers, explains that Domestic truck sales are not phased buy the EV evolution.  and much more!

Howard is the author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience design, and helped to redesign the Avis app which is now ranked by JD Powers as #1 in the industry.  In his 25 year career helping large enterprises win in the digital space, Howard has worked on projects for dozens of Fortune 1000 companies and has been named one of the “Top 10” Digital Transformation influencers by IDG as well as by Enterprise 360.  Here are some key insights from this week's show: - How not to fall out of step with your customers. - How to be up to date on who your customers are and what they care about. - How to successfully drive the behavior of your customers or your prospective customers. - First and foremost, you have to understand where your customers are coming from. Prefer to watch the video version? Watch it here: https://youtu.be/Hh0FIPsnaFQ

Ford lanza su camioneta electrica. Un nuevo capitulo para la marca del ovalo. Ademas una encuesta y estudio por parte de JD Powers presenta los resultados de cuales son los autos / carros mas confiables. Los que tu piensas no estan en los top ten ! Ricardo y David desde Garage Latino y BleavNetwork

About Robert Padron and Arise Virtual Solutions Inc: Transformational C-Level executive offering over 25 years of success in growing companies that provide customer service, sales and retention operations to major brands. Significant expertise in delighting customers by leading high performing teams, evolving the customer experience to exceed expectations and implementing scalable contact center solutions through omni-channel platforms that meet customer needs utilizing at home virtual environments and traditional brick and mortar solutions (on-shore, nearshore and offshore) while maintaining a reference status of 100% from key client executives. Key accomplishments and responsibilities include: • Consistent 20% revenue growth year over year for all businesses I've managed for last 20 years. • Double the size of the sales pipeline in less than 12 months and delivered highest new logo growth and ACV. • Drove explosive growth that enabled a 10x valuation of business in two acquisitions over course of 5 years. • Transformed key client relationship enabling growth from $3MM to $61MM in revenue. • JD Powers award for transformational work done with major telecom provider. • Grew relationships from $15MM to $95MM in revenue. • Responsibility for over 70,000 contracts with Service Partners across the US, Canada and the UK. • Spearheaded operational excellence initiatives at each organization. Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes. To learn more about Arise Virtual Solutions, please visit arise.com or email us at info@arise.com. The Arise® Platform is the future of customer care.

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience design, and helped to redesign the Avis app which is now ranked by JD Powers as #1 in the industry. In his 25 year career helping large enterprises win in the digital space, Howard has worked on projects for dozens of Fortune 1000 companies and has been named one of the “Top 10” Digital Transformation influencers by IDG as well as by Enterprise 360. Key Takeaways Defining digital transformationFactors that have accelerated digital transformation and how it has affected our personal and professional lives. How business leaders should digital transformation. How companies can use digital transformation to gain a competitive edge over rival companies or businesses Preparing to expect the unexpected.How digital transformation has affected employee behavior and their ability to embrace change.Howard takes us through the different types of digital transformation projects that he's been involved in.The debate around augmented reality and whether or not it's relevant to the live events domain. Connect with Howard LinkedIn - https://www.linkedin.com/in/tiersky/   Website - https://www.howardtiersky.com/   Twitter - https://mobile.twitter.com/tiersky   Facebook - https://web.facebook.com/h.tiersky/?_rdc=1&_rdr 

Chris Guerrera is an accomplished executive with over 34 years enjoying National Media exposure hosting a weekly podcast “Made in America” and is the host for the United Inventors Association educational live webinars. He was recently interviewed by Kathy Ireland for her Modern Living national syndicated television show. He has been featured on Good Morning America Shark Tank and was the MCee of the Shark Tank panel for the MAKE48 competition hosted by the Smithsonian Lemelson Center in Washington DC. Chris was instrumental in the BMW start-up and success in the United States where he managed the interior group for the BMW Z3 and X5. He was awarded the JD Powers and Associates best in class Quality Award from BMW and listed as LMJ Top 25 Lean Experts in the World. Chris was an integral part of the 1/8 turn fuel system design for Ford Motor Company and is listed on the patent as the Chief Design Engineer. He was the Director of Engineering responsible for four plants with sales revenue of 170 million. He spent three years developing the on-board fuel vapor recovery system for the Ford Taurus vehicle that was first in its class to have such a sophisticated fuel system design that revolutionized the industry. His “Made in America “products are displayed alongside such household name products as Scrub Daddy®, Squatty Potty®, Paint Brush Cover®, Drop Stop®, and ReadeRest®, all

Melanie Johnson & Jenn Foster, owners of Elite Online Publishing, interview Howard Tiersky, Wall Street journal best selling author, about how to keep innovating your business with new technology. Howard is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience design, and helped to redesign the Avis app which is now ranked by JD Powers as #1 in the industry. In his 25 year career helping large enterprises win in the digital space, Howard has worked on projects for dozens of Fortune 1000 companies and has been named one of the “Top 10” Digital Transformation influencers by IDG as well as by Enterprise 360. Howard Tiersky is the Founder and CEO of FROM, a proven digital agency that drives customer enthusiasm and bottom line results. Learn More Here

Sel nädalal uudistest: JD Powers leidis, et väga paljud "uued, ägedad, leidlikud, uuenduslikud" ja-veel-palju-sõnu tehnoloogiad ei saa autodes kasutust; Prantsusmaa plaanib järgneva viie aasta jooksul investeerida 30 miljardit eurot keskkonnasõbralikesse lahendustesse; Tesla on nüüd "päris tavaline" autofirma ning tegi ka oma õlle; Liibanonis sai diisel otsa ning seetõttu kukkus kokku terve elektrivõrk. Nädala proovisõiduks oli Alfa Romeo rajaüritus Audrus Porscheringil, kus Margus Muraka sabas sai teha mõned kiired ringid nii Stelvio Veloce kui uue Stelvio Quadrifoglioga. Nädala automõte puudutab pimedaid aegu ning sisaldab soovitusi enda nähtavaks tegemiseks. Head kuulamist! Stuudios seekord autoajakirjanikud Veli V. Rajasaar ja Ylle Tampere.

Summary: Terror threats loom in Afghanistan, many rescue efforts in Kabul stopped; Cryptocurrency creators impacted by TikTok guideline changes; JD Powers outlook on US automotive sales.

In this episode you will learn about JD Power.  Started over a kitchen table on April Fools and sold later for $400M USD this is the story of how to make your consulting service more valuable. David Young: Welcome to the Empire Builders Podcast, teaching business owners the not-so-secret techniques that took famous businesses from mom-and-pop to major brands. Stephen Semple is a marketing consultant, story collector, and storyteller. I'm Stephen's sidekick and business partner, Dave Young. Before we get into today's episode, a word from our sponsor, which is... Well, it's us, but we're highlighting ads we've written and produced for our clients. So here's one of those. [No Bull RV Ad] David Young: Stephen, today we're going to talk about a company that almost everybody's heard of. Maybe? Not because the company's advertising to them, but because other companies are using their name in their own advertising. That seems confusing. Right? We're talking about JD Powers. Stephen Semple: J.D. Power. And a couple of interesting things on JD Power: J.D. Power was founded by James David Power. J.D. Power. But before we get into it, a couple of interesting things. He founded the business in 1968 on April Fool's Day, sitting over the kitchen table with his wife and they decided to call it J.D. Power and Associates. And in 2005, they sold this business to McGraw-Hill for $400 million. David Young: That's a lot of million dollars. Stephen Semple: That's a lot of million dollars. Now in case, you think McGraw-Hill was silly to pay that much money, McGraw-Hill, 11 years later, sold the very same business for $1.1 billion. David Young: That's, even more, million dollars. Stephen Semple: That's, even more, million dollars. Many, many more millions, thousands more millions. David Young: That's amazing. And so from when to 2005... When did he start it? Stephen Semple: He started the business in 1968. So, it did very well. But here's where the idea came from. So David graduated from the Wharton School of Business in the 50s. And he went and he worked in finance for Ford and then moved over to advertising. And when he was in advertising, they discovered claims would be better if it came from the owner than Ford saying, "Hey, we're great." Claims are, of course, much more powerful when somebody says, "I love my Ford." But in terms of customer satisfaction, what he really felt was that auto companies were not asking the right questions. So they really didn't understand whether customers were satisfied or not. And so he started this whole idea of surveying the owners of the automobiles. In 1968, he decided to form this company that was going to survey the owners of the automobiles and sell that information to the auto manufacturers, so the auto manufacturers could ultimately make better vehicles. David Young: So really just sort of a little company that probably none of us would ever hear about because they just do kind of insider work for a specific industry and they're doing it as sort of a marketing service and a customer satisfaction service. Stephen Semple: Yeah. David Young: What happened? I mean, because most of those companies they're still obscure. We still don't know who they are, but they exist, they're out there. Stephen Semple: Yeah. So what ended up happening, first of all, their first customer was Toyota in terms of buying research. But the turning point happened in the 70s when The Wall Street Journal published a story about Mazda and its survey results in terms of how Mazda was suddenly becoming significantly higher ranked in this J.D. Power survey. And then in 1979, Chrysler became the highest rank domestic company and they decided to run a two-page ad in BusinessWeek saying "we are the highest-ranked domestic auto manufacturer, according to J.D. Power." And the competition hated it, hated it. In fact, Ford threatened to never use J.D.

Chris Guerrera is an accomplished executive with over 34 years enjoying National Media exposure hosting a weekly podcast “Made in America” and is the host for the United Inventors Association educational live webinars. He was recently interviewed by Kathy Ireland for her Modern Living national syndicated television show. He has been featured on Good Morning America Shark Tank and was the MCee of the Shark Tank panel for the MAKE48 competition hosted by the Smithsonian Lemelson Center in Washington DC. Chris was instrumental in the BMW start-up and success in the United States where he managed the interior group for the BMW Z3 and X5. He was awarded the JD Powers and Associates best in class Quality Award from BMW and listed as LMJ Top 25 Lean Experts in the World. Chris was an integral part of the 1/8 turn fuel system design for Ford Motor Company and is listed on the patent as the Chief Design Engineer. He was the Director of Engineering responsible for four plants with sales revenue of 170 million. He spent three years developing the on-board fuel vapor recovery system for the Ford Taurus vehicle that was first in its class to have such a sophisticated fuel system design that revolutionized the industry. His “Made in America “products are displayed alongside such household name products as Scrub Daddy®, Squatty Potty®, Paint Brush Cover®, Drop Stop®, and ReadeRest®, all products that have achieved mass distribution & sales after their appearance on the reality TV series “Shark Tank”.  

Chris Guerrera is an accomplished executive with over 34 years enjoying National Media exposure hosting a weekly podcast “Made in America” and is the host for the United Inventors Association educational live webinars. He was recently interviewed by Kathy Ireland for her Modern Living national syndicated television show. He has been featured on Good Morning America Shark Tank and was the MCee of the Shark Tank panel for the MAKE48 competition hosted by the Smithsonian Lemelson Center in Washington DC. Chris was instrumental in the BMW start-up and success in the United States where he managed the interior group for the BMW Z3 and X5. He was awarded the JD Powers and Associates best in class Quality Award from BMW and listed as LMJ Top 25 Lean Experts in the World.

Chris Guerrera is an accomplished executive with over 34 years enjoying National Media exposure hosting a weekly podcast “Made in America” and is the host for the United Inventors Association educational live webinars. He was recently interviewed by Kathy Ireland for her Modern Living national syndicated television show. He has been featured on Good Morning America Shark Tank and was the MCee of the Shark Tank panel for the MAKE48 competition hosted by the Smithsonian Lemelson Center in Washington DC. Chris was instrumental in the BMW start-up and success in the United States where he managed the interior group for the BMW Z3 and X5. He was awarded the JD Powers and Associates best in class Quality Award from BMW and listed as LMJ Top 25 Lean Experts in the World. Chris was an integral part of the 1/8 turn fuel system design for Ford Motor Company and is listed on the patent as the Chief Design Engineer. He was the Director of Engineering responsible for four plants with sales revenue of 170 million. He spent three years developing the on-board fuel vapor recovery system for the Ford Taurus vehicle that was first in its class to have such a sophisticated fuel system design that revolutionized the industry. His “Made in America “products are displayed alongside such household name products as Scrub Daddy®, Squatty Potty®, Paint Brush Cover®, Drop Stop®, and ReadeRest®, all products that have achieved mass distribution & sales after their appearance on the reality TV series “Shark Tank”.  

Chris Guerrera is an accomplished executive with over 34 years enjoying National Media exposure hosting a weekly podcast “Made in America” and is the host for the United Inventors Association educational live webinars. He was recently interviewed by Kathy Ireland for her Modern Living national syndicated television show. He has been featured on Good Morning America Shark Tank and was the MCee of the Shark Tank panel for the MAKE48 competition hosted by the Smithsonian Lemelson Center in Washington DC. Chris was instrumental in the BMW start-up and success in the United States where he managed the interior group for the BMW Z3 and X5. He was awarded the JD Powers and Associates best in class Quality Award from BMW and listed as LMJ Top 25 Lean Experts in the World. Chris was an integral part of the 1/8 turn fuel system design for Ford Motor Company and is listed on the patent as the Chief Design Engineer. He was the Director of Engineering responsible for four plants with sales revenue of 170 million. He spent three years developing the on-board fuel vapor recovery system for the Ford Taurus vehicle that was first in its class to have such a sophisticated fuel system design that revolutionized the industry. His “Made in America “products are displayed alongside such household name products as Scrub Daddy®, Squatty Potty®, Paint Brush Cover®, Drop Stop®, and ReadeRest®, all products that have achieved mass distribution & sales after their appearance on the reality TV series “Shark Tank”.

Chris Guerrera is an accomplished executive with over 34 years enjoying National Media exposure hosting a weekly podcast “Made in America” and is the host for the United Inventors Association educational live webinars. He was recently interviewed by Kathy Ireland for her Modern Living national syndicated television show. He has been featured on Good Morning America Shark Tank and was the MCee of the Shark Tank panel for the MAKE48 competition hosted by the Smithsonian Lemelson Center in Washington DC.   Chris was instrumental in the BMW start-up and success in the United States where he managed the interior group for the BMW Z3 and X5. He was awarded the JD Powers and Associates best in class Quality Award from BMW and listed as LMJ Top 25 Lean Experts in the World. Chris was an integral part of the 1/8 turn fuel system design for Ford Motor Company and is listed on the patent as the Chief Design Engineer. He was the Director of Engineering responsible for four plants with sales revenue of 170 million. He spent three years developing the on-board fuel vapor recovery system for the Ford Taurus vehicle that was first in its class to have such a sophisticated fuel system design that revolutionized the industry. His “Made in America “products are displayed alongside such household name products as Scrub Daddy®, Squatty Potty®, Paint Brush Cover®, Drop Stop®, and ReadeRest®, all products that have achieved mass distribution & sales after their appearance on the reality TV series “Shark Tank”.

Cathay Pacific Senior VP Americas, Chris van den Hooven, joins us to talk about how his airline is managing through the pandemic. Travel to Hong Kong, Cathay’s base, is still depressed due to international travel restrictions. Chris explains how the the airline is leaning on cargo, mainland China flights, and a few international routes in the interim. Doug and Drew confirm Chris’ avgeek status as he regales us about landing at Kai Tak airport and spending hours spotting there. Other topic discussed;Colonial Pipeline shutdown affecting airlines in the southeast Airlines score higher on the JD Powers list during the pandemicUnited Airlines is bringing back domestic hot plated meals Chris stays to give us tips on things to see and do in Hong Kong. Doug and Drew immediately started making travel plans after the show! Join the conversation at www.nexttripnetwork.com

Show NotesHow much should I be planning for retirement?The Income Replacement Ratio$45,000 in expenses (2 people 65 or older)$4,000 in expenses$2,500 in Social SecurityGap $1,500 has to come from other sourcesReal estate, stock/bonds/mutual/funds, annuities, etc.America’s Income ChallengeOnly 30% of people have a plan.From $4,000 a month, $1,000 a month needed for utilities, food, and property insurance could be covered by annuities.Most Americans will spend similarly in retirement as they did while working.The Three-Legged Stool of Fulfilling-Stage SavingsGovernment benefitsSocial SecurityCorporate benefitsPensions401(k)Private benefitsSavingsReal EstateAnnuitiesHistory of Annuity ProductsPeople view annuities as an investment instead of looking at them as an insurance product.Fees were high in the past. Today’s annuities are different, from low to no fees.Disclosure - People were taken advantage of in the past. The new legislature has changed that.JD Powers rating of annuities.Today’s annuities are useful for guaranteed income.Who should buy annuities?Typical annuity buyer is age 50 and older. Have $100,000 or more in assets.Purchase an $80,000 to $120,000 annuity to generate income in retirement.Although older people buy annuities, everyone should consider if these are good products to cover some of their retirement needs.The two options for buying annuitiesSingle premium - lump-sum purchase ($80,000).Flexible premiums - monthly contribution ($500 down and $200 per month)ResourcesHarry N. Stout Website - www.financialverse.comToday’s Annuity Products: A Tool to Create Protected Lifetime IncomeFinancial Verse Books by Harry N. StoutBudgeting tools and other free resources - https://leosabo.com/resourcesDavid’s website - www.stewardshippastors.com

95% of EV owners will go with an EV next but 77% indicate they will change brands. Episode on what would we change our Priuses to: https://www.reinverted.com/podcast/episode/1f6b85e2 JD Powers survey: https://www.jdpower.com/business/press-releases/2021-us-electric-vehicle-experience-evx-ownership-study

Franchising since 1996 Christian Bros. has 230 or more franchised auto repair locations nationwide and get this, they have never closed a single location.  No, conversely, they continue to build upon one of the best reputations in the auto service industry, both at the consumer and franchisee level.  Check it out: JD Powers - #1 in Customer Satisfaction in the automotive aftermarketEntrepreneur Magazine– A Top 200 franchise concept for 10 consecutive yearsForbes - #2 in Americas Best Buys for those buying a franchise. The US Auto Franchise Business Review – A Top 50 Franchise Concept for franchisee satisfaction, for 10 years runningThe United Services Auto Assn.  or as most of us know them, the USAA – Christian Bros. is a Top Franchise Opportunity for Veterans Brad Fink describes the "secret sauce" behind this thriving brand

 For this episode, Sarah and David talk with James Warren, former Washington bureau chief of the Chicago Tribune and media columnist for Poynter Institute. Jim is now executive editor of NewsGuard, a new rating system for thousands of online news sources from The Washington Post to Breitbart to essential small-town online newspapers. Billed as a type of "JD Powers or Consumer Reports" for objective evaluation of news sites, the rating system works as an extension to any web browser. Jim talks to us about how Newsguard evaluates sites - as well as its revealing examinations of Russian propaganda and health hoaxes regarding Covid-19.  Sarah asks Jim and David about the value of the presidential press briefings that devolve into propaganda and the standards for using anonymous sources when covering an administration prone to leaks and hostility to the press.

As good marketers, we know that the message/story and strategy come first, followed by design. But design is extremely important as long as it follows and supports the story. So many emotions get tied up in design and that can serve a brand and it can hurt as well. Join me as we discuss the emotional side of design and how to stay on the right side of it, and we’ll see who’s working enough hours to be winning and losing on another JD Powers and Associates Award winning episode of May the Best Brand Win on Entertalk.

If Nissan wins a JD Powers award that means the show does as well right? Dave talks with Brent Poslston about importing and owning a Nissan Skyline R33. Thank you for the continuing support. www.nissanpodcast.com  

Yes - It's that time again... June 1st which means our favorite time of year... well, not quite. See, the airports are now flooded with people and families gearing up for their big summer vacations and that means LOTS of obstacles between our TSA checkpoint and our gate. WATCH OUT ya'll! We also talk about the new JD Powers list of top Airlines as well as hear what Joe lost on his flight a few weeks back.. and the magical way he got it back! All this and more on Episode 5 of Business Travel Guys!

Manchettes, nouvelle du jour et commentaires Entrevue Denis Arsenault, porte-parole de Transport Québec: Situation sur le réseau routier. Entrevue avec Me Jean-Pierre Rancourt, l'avocat de la notaire Kathleen Blanchard: Elle a été acquittée en Cour Suprême de ne pas s’être soumise à l’alcootest. Entrevue avec Alex Harvey, fondeur et athlète: Lancement de la mini-série sur la motivation en 4 épisodes - Alex Harvey : s’inspirer d’un athlète. Entrevue avec Frédéric Mercier, journaliste automobile pour le Guide de l'auto: JD Powers vient de sortir son répertoire des marques de voitures les plus fiables et rappel majeur de Ford F-150. Le Buzz de Vincent Dessureault Entretien avec Emmanuelle Latraverse: Tempête chez SNC-Lavalin et au gouvernement Trudeau. Segment Sports avec Marc-André Perreault, TVA sports: Chaput au ballotage, le CH qui a subi la tempête et la course aux séries qui s’annonce spectaculaire. Une production de QUB radio Février 2019  

Entrevue avec Frédéric Mercier, journaliste automobile pour le Guide de l'auto: JD Powers vient de sortir son répertoire des marques de voitures les plus fiables et rappel majeur de Ford F-150.

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.with Alexi Boyd from Boyd Office Management ServicesDate: 3 April 2018 Marketing strategies. With each new day there’s another online platform, snazzy new way to access clients and suggestions of extending your reach, collateral or some other buzz word to market your small business. It’s constantly evolving and as a small business it’s overwhelming to keep up with these techniques, let alone learn another piece of software. So how do we educate ourselves to think outside the box? Well, you listen to great shows like this one and learn from our next guest. Having spent thousands of dollars on membership fees and wasted valuable time and money at breakfasts and dinners with the aim of networking with potential clients, co-founder and CEO of The Sticky Handshake, Shaun Mahoney, wanted a way to build valuable connections. His biggest frustration was that he rarely met the right people at these networking functions and would not get the opportunity to speak to enough of the right sort of business owners. Welcome to the show Shaun. Topics we’ll be covering: Broadly your small business journey and what led you to start your own business? The face of marketing is changing and moving away from the giants; Facebook, Google and LinkedIn. Small business is adaptable and agile why is it that we struggle to move away from these unsustainable marketing strategies? These strategies are often short-lived and disappointing in terms of results. Small business expects to throw money at these walls and for the advertising to “stick” - why does this method fail us? We recognise as small businesses the importance of our own local client base so why do we target the worldwide market with social connections and advertising? Why do you believe face to face networking is time-consuming, daunting and largely ineffectual? So if we strike these two off the list what are we left with? How do online platforms like yours differ from these now old-fashioned methods? To find out more go to their website: www.thestickyhandshake.com.au.   Testimonial from a New Zealand Sticky Handshake member (where it launched first) Catherine Watson - www.documentsbydesign.co.nz"The Sticky Handshake is a refreshing and exciting way of getting to know fellow business owners not just in your own area but around the country. I love that it's free to get started so you can try it out first and it is so easy to search by industry and make contact with other users. I've already had business referred to me and have been able to refer my clients to other Sticky Members. Best of all everybody is so friendly."catherine@documentsbydesign.co.nz   About Shaun MahoneyPhone: 0447711145 Email: Shaun@thestickyhandshake.com.auShaun has always thought out of the box. Born in NZ, he went on to complete his University degree in 2 years before chasing his dream and getting a green card and moving to Las Vegas to work with Teenagers. Over 5 years, Shaun created one of the largest youth gatherings in Las Vegas with over 250 teenagers attending weekly.Shaun entered the finance world of Las Vegas in 2004, and was featured as a Rookie Superstar in the National Mortgage Originator Magazine in May, 2005. Shaun invested 2,000 a month for 2.5 years in the toughest coaching program available in the USA, resulting in his business growing by 20% in 2008 when the market shrank by 50% during the GFC. In 2009, Shaun was selected out of 3500 people to join a national efficiency team, resulting in MetLife Home Loans being ranked number 2 by JD Powers in Customer Service in the USA in 2010, against all banks including Bank of America, Chase, Citi and Wells Fargo.Shaun Moved to Australia in late 2009 to pursue a “beach” life. Shaun published the book “Keeping it Real” and created the 100 Day Foundation Pack for Small Business Owners which he still teaches today. Shaun was then hired by a big 4 bank and was asked to open the first of its kind multi mullion dollar regional bank in Queensland.It was here that Shaun suffered a critical neck injury in late 2013. Shaun spent all of 2014 in and out of Hospital, before having his 6th procedure in January of 2015, spending 6 hours in theatre with 2 Neurosurgeons inserting a second titanium cage into his neck.In 2015, Shaun made the decision to chase his dream, to support small business. Despite his injuries, Shaun has tirelessy created www.ULetters.com.au, successfully creating a profitable tech startup in less than 2 years.  After working on ULetters with his mother leading the growing tech team in NZ, as a team, Shaun and Carol created The Sticky Handshake, a revolutionary new solution for small business owners, professionals, consultants and freelancers to network and grow their business through referrals.  About Carol MahoneyCarol is based in Auckland and is the ex CIO of Bunnings (NZ) and EY (NZ) amongst other International Corporates and was one of the first woman CIOs in NZ. She has led multiple Technology teams and been amongst the forefront of NZ technology for over 30 years. Carol created her first opportunity in the sector by literally building her first computer and entering it in computer shows to forge the role of first woman CTO/CIO in NZ.Carol has always been a ‘geek’ and throughout her career has invariably been the first woman employee in many situations, especially in corporate executive teams.  Though this meant that she always got her own room on the team building retreats!Carol runs our growing team of Software Developers and support staff of six people in AucklandCarol is an active member of various IT and Tech Start-up Groups and has a strong ambition in helping young women get into the Tech area and growing their own business’s.Carol also has this dream of building a company of the future, which meets the needs of its team, its customers and its investors in a unique and rewarding way.

All companies face challenges with industry disruption. No matter if you're in healthcare, education, retail or anything else, there are sure to be changes in the industry over the coming years. However, prepared companies can use that disruption to their advantage to continue to hone their customer experience. AT&T is a good case study of staying ahead of the trends while still working to provide an excellent customer experience. The company has led the charge to the new TMT industry that represents the world we now live in—telecommunications, media, and technology—and uses industry growth and change to create an improved customer experience.             Customer experience is more than just a singular event—it can include the time the customer spends researching product options, browsing in store or online, and the actual purchase, not to mention what happens after the sale or service. At AT&T, customer experience is known as a journey that starts when a customer joins the company for a single product like phone or internet service. With that initial relationship established, the company can work towards its goal of creating long-standing trusted relationships that cover multiple devices. According to AT&T Mobility CEO Glenn Lurie, the company allows customers to define the customer experience and relies on feedback from them to create the best experience possible.             Great customer experience starts from the top and won't happen if executives can't find ways to connect new technology and offerings to what their customers are experiencing. At AT&T, every employee is in charge of staying in front of industry disruption. By staying on top of trends, the company is able to talk to customers about nearly every aspect of their lives, from their phone and internet service to entertainment and a connected home and car. Putting in the time and money beforehand allows AT&T to be very involved in its customers' lives, just like being aware of new travel trends or computer programs can help companies in other industries know how to best serve their customers.             Aside from being aware of trends, customer experience can be shaped by listening to feedback and seeing how your organization is viewed by customers and outside groups. AT&T does this by keeping a close eye on how it is viewed from third parties like JD Powers and the current state of its net promoter score, but other companies could use social media metrics, Yelp reviews, or call center logs to measure feedback.             Strong leadership plays a vital role in customer experience, especially as technology and trends change across the board. Although the methods may vary, the goal of customer experience should always be the same: to surprise and delight and create a real bond with customers. Companies truly invested in the customer journey are sure to see success as their industries continue to evolve.                        

Donald Mazzella, author of the upcoming book, "Recalculating: 97 Experts on Driving Small Business Growth" tells us how to make great decisions in business, whether it has to do with leadership, marketing, operations, human capital, or finance. Display TranscriptRobert Plank: Our guest today is Donald P. Mazella. Donald P. Mazella is a political and lifestyle expert who's been seen on MSNBC, Bloomberg, and in the Wall Street Journal. He is the COO of Information Strategies Inc, a company that helps business managers improve profits. He currently oversees a prints and internet publication network centered around Small Business Digest, with more than 3.2 million opt-in small business readers and healthcare industry stakeholders. Cool. Donald, I'm Robert. Nice to meet you. Donald Mazzella: Good to be here. Thanks for having me. Robert Plank: No problem. Tell me about yourself. Tell me about what you do? Donald Mazzella: Basically, right now we've just put together a book, 97 Experts on How to Grow a Small Business, which will appear in September. We're expanding. Small Business Digest has been around since 2000. It's had it's ups and downs. Right now it's in expansion mode. We've been helping small business managers, as you say, add profits. Ultimately, how you do that covers 3 main areas: You grow your business, you grow your profit line, or you sell your business. It ironic, in today's world a majority of small business owners above the age of 50 wil tell you all they want to do is get out. Exit strategies are now becoming very important. Robert Plank: That's what you do, compared to everyone else? You're all about the exit strategy? Donald Mazzella: We tell our audience in our stories. I should also say, most of our stories come from other entrepreneurs, or from stakeholders in the area. We've had Marcus Lemonis on the program, JD Powers, John Scully. We generally look for the people who've been successful and ask them how they've been successful, how they exited. We try to get them to provide 1 or 2 nuggets of information that our audience can use, whether it's on our radio program, whether it's in our newsletters, or in our e-zine, or now in the book. We just try to get them to talk to our audience because who knows better how to do things than people who have done it. Interestingly enough, sometimes we get someone who failed because sometimes you learn more from failure than you do from success. Robert Plank: Oh, yeah. When things don't go the right way, and they have to readjust and change direction. Could you talk about an example from your book? One of these big failures that jumps out at you? Donald Mazzella: Can I talk a success strategy because it happens to come to mind because everybody has a business card, but as one of our experts said, "You're business card should be one of your most effective marketing tools." She goes into detail. She actually has a test that's included in the book on what your business card can do, and how to do it. For instance, your name of your company. It should be immediately recognizable, or distinctive. If it can be both, it's great. That's one. Now to give you one about failure. 53% of all the people we've talked to over the years, we've kept a running tally, have told us the biggest single factore in failure is financing, not having enough financing. That's number 1. Ironically, number 2, and which is reason we labeled the book recalculation, is the fact that the industry was changing, they didn't realize it. I thought that was fairly interesting. Then the 3rd reason they said for failure was the fact they picked the wrong people. Those are the 3 major reasons for failure. It's consistent throughout the book, and through the years we've been on the air. If you asked them, "What's the success?" They'll tell you, Number 1, they picked the right people. Number 2, they happened to have the right service or product at the right time. Number 3, which I found interesting,

Tii - iTem 0287 - JD Powers Jumps the Shark   Links Mentioned in this Episode: iPad Air Warranty - Squaretrade.com/tii2 iPhone 5S Warranty - Squaretrade.com/tii   Shortened Battery Life Found in Some New iPhones - NYTimes.com 2013 U.S. Tablet Satisfaction Study--Volume 2 | J.D. Power Apple Q3 2013 Quarterly Report How many iPhones did Apple sell last quarter? - Spreadsheet of the day: Final estimates for Apple's Q4 2013  AT&T's Management Discusses Q3 2013 Results Sprint's CEO Discusses Q3 2013 Results Apple is either terrible at designing charts or thinks you won’t notice the difference Apple’s record quarter in education: iPad has 94% of tablet market iPad Air Supplies Expected to Be Plentiful iPad Air Availability - Apple-Tracker.com Apple iPad Air reviews are in:  iPad Air beats the iPad 4 by 80 percent in benchmark tests iPad Air Reviews: 5 Complaints From the Critics Apple's iPad Air, iPad mini launch Apple iPad Air Networks - Tablet Coming to Various Regional Telcos 200 MB of Free Mobile Internet Data for new Tablets Starting at $0 Down | T-Mobile Addition by subtraction? Find My iPhone, Podcasts, Movie Trailers apps all updated  iMovie for iOS projects no longer work on the Mac iPhoto For iOS Saves Edits Back To And Deletes Photos From Camera Roll iOS daylight savings time bug strikes again Sharepod | iPhone & iPad Music Transfer for Mac & PC How to disable nicknames for Messages, Phone, and Mail in iOS 7 iPhone Backup Extractor for Windows and Mac Lock the iPad to just one app | How To - CNET Apple's 2014 Capex Rises to $11 Billion  Apple Under-Spends Its Forecast  Siri to Gain Translation Features in Near Future Russian carriers that ditched the iPhone last year want it back The fear is palpable as Microsoft exec blasts Apple iPad and free software BlackBerry denies fake BBM reviews as Samsung fined Genneo - Kickstarter GameCase brings a full-size, natively supported gamepad to iOS 7 devices BBM for iOS and Android Downloads Hit 10 Million+ Download First Day Twitter / MuscleNerd: @iphonesteven If you've already How to get unlimited talk, text, and data for $30 a month on an iPhone iPhone Touchscreen Accuracy  OptoFidelity TPPT tester proved significant fails in Apple iPhone touch accuracy iPhone 5s vs. Nokia Lumia 1020: Camera Shootout | DustView Google Fiber app gains new DVR features, now on iPhone and iPod Touch   Apps Mentioned in this Episode: Tii App Garageband AudioBus SampleTank Pages Photoshop reUP Snailboy CheckMark RMaker Ringtones BBM Talk-a-Tone    .