Franchise Today

This week we hear from Scott Thompson, Chief DevelopmentOfficer at Radiance Holdings, the franchisors of Sola Salons and Woodhouse Spa.  Listen in, as Scott reflects on his unexpected journey into franchising, which began after he faced rejection in his initial career, as a cardiac rehab specialist. Pivoting to his passion for fitness, Scott joined Fitness Together, ultimately becoming a successful, multi-unit franchisee in New York City, before pivoting again to the corporate side of the business, as a franchisor. Scott shares insights from his hands-on experiences, including the challenges of navigating the 2008 financial crisis, emphasizing his belief that determination and a willingness to learn are essential for success in franchising.

Discover how a chance encounter with a mall retailer led Dawn Kane, co-founder and CEO of Hot Dish Advertising, to revolutionize franchise marketing. After managing an in-house agency for a mall developer, Dawn, along with two of her cohorts,  ventured out to establish her own agency, bringing her fast-paced retail expertise to the franchising world.The Minnesota-based agency, named after the beloved regional casserole, transformed from a consumer-focused marketing firm into a franchise development powerhouse. Their innovative approach replaced generic messagingwith data-driven strategies, setting new standards in franchise marketing.The COVID-19 pandemic became a catalyst for positive change, as Hot Dish successfully transitioned to a fully remote operation. This move expanded their talent pool nationwide while maintaining team cohesion throughthe Entrepreneurial Operating System (EOS).Ready to dive into the fascinating story of how mall marketing experience evolved into franchise industry expertise? Listen to this episode to learn how Dawn Kane and Hot Dish Advertising are reshaping the franchise marketing landscape.

Discover how Alison and Marty Langenderfer, transformed her passion for wellness into Spavia, a thriving spa franchise with 60 locations nationwide. After leaving pharmaceutical sales, Alison and her husband Marty identified a gap in the market for a more comprehensive spa experience, leading to Spavia's launch in 2005.What sets Spavia apart is their unwavering commitment to customer experience and community involvement. Through their "Spavia Cares" initiative, franchisees actively support local causes. Spavia's focus on exceptional guest experiences and careful franchisee selection has driven their sustainable growth. The company's success stems from prioritizing quality over rapid expansion, ensuring franchisees are well-capitalized and aligned with the brand's values.Looking ahead, Spavia plans to continue it's suburban expansion, while also launching an innovative urban brand called Sway, combining high-touch service with cutting-edge technology.Tune in to hear how this power couple built a wellness empire while maintaining their commitment to community impact and exceptional customer service.

Discover how right out of college, this architecture graduate had a change of plans, morphing from retail to restaurants. Over the course of some 30 years John Ramsay has become a restaurant and franchise industry leader. His unexpected path began with retail jobs and led to pioneering roles in major restaurant chains. John Ramsey's fascinating career trajectory offers unique insights into the evolution of franchising, from traditional restaurants to innovative virtual kitchens.This episode showcases how diverse experiences andadaptability can lead to franchise success, while emphasizing the importance of strong partnerships and strategic growth.Ready to unlock the secrets of franchise success? Listen tothis episode for invaluable insights from a true industry veteran.

Daryl Dollinger's journey began in his youth, working in the food service industry through high school and college. Hegained valuable experience in catering, cafeteria management, and campus dining with Aramark. His exposure to the food business, including opportunitieswith the 1996 Olympics in Atlanta, sparked his interest and led him to leave Aramark and join a new restaurant venture in Buckhead called Country Star American Music Grill.This marked a pivotal transition as Daryl embarked on a path towards entrepreneurship and franchising. His journey in food and hospitality included stints at Einstein's Bagels and Planet Smoothie, before becoming the co-founder and creator of the Moe's Southwest Grill concept, which they launched in Buckhead in 2000 with a small team andlimited resources, but managed to build into a successful business through hard work and dedication, with more than 100 locations, before his successful exit in 2008. Today he is focused on the further development of his Flying Biscuit Cafe Concept, with more than 36 open and operating and many more on the way.

This week, we'll discover how a family-owned after-school program morphed into a thriving franchise system, focused on empowering children through personalized education. Stephanie Coppedge shares the fascinating evolution of Gideon Math and Reading, from its humble beginnings in 2004, as a licensing model, to its current success, with 30 total units open and operating and many more on the horizon.Gideon Math and Reading, our Q-1, 2025, "Rising Star of Franchising."

This week on Franchise Today we break with our usual format and feature not one, but 25 voices… all, franchise movers and shakers.  Each will share their thoughts and perceptions about the impact of President Trump'sdecisive win on franchising.  No personal feelings or biases were accepted.  The Question to these franchise pros: “What have you observed already andwhat do you see ahead, with Donald Trump in the White House.                           Mike Kelly, Senior Director, AtmosphereTVDavid Owassi, Founder CEO OutreachDave McDougal, VP We Sell RestaurantsDavid Rawnsley, President, RobeksJuiceSteve Greenbaum, IFA LegendMonica Feid, PR ProPeter Holt. IFA LegendErik Van Horn, Franchise Advisor, Entrepreneur,Podcaster Dawn Abbamondi, CMO, SMB FranchiseAdvisorsErin Fletter, Founder, CEO, Food GeekEmerging Franchisor, Sticky Fingers Cooking SchoolKatrina Mitchell, Chief Matchmaker, FranchiseSpeakers Ford Saeks, “Featured Speaker,” FranchiseSpeakers. Matt Haller, IFA, President, CEOThe episode drops at noon EDT on Wed. 3/12/25 at www.franchisetodaypodcast.com, or wherever you chase podcasts.

This week, discover how Keenan Fisher transformed his family's franchising expertise into a modern barbershopempire. As the driving force behind Tommy Gun's Original Barber Shops, Fisher brings a unique blend of edge, attitude, and confidence to the traditional barbershop experience.Growing up in his family's successful Chatters hair salon franchise, Fisher recognized a gap in the men's grooming market. This led to the creation of Tommy Gun's, a conceptinspired by 1930s Chicago and New York vibes, offering premium barbershop services on demand through proprietary technology.The brand's success is evident in its rapid expansion to 85 locations across Canada and 15 in Australia and New Zealand by 2015. Under Fisher's leadership, Tommy Gun's hasrevolutionized the industry by investing in top talent, including global creative lead John Mosley, and embracing the growing artistry in modern barbering.Ready to experience the future of men's grooming? Listen to this episode to learn how Fisher is redefining the barbershop experience and creating a community of passionatefranchisees who share his vision for excellence.

This week, we are back with Part 2 of myConversation with John Rotche.  Every nowand then, I happen upon a franchise biography that is so compelling that a single episode of Franchise Today just can't do it justice. And, such is the case with John Rotche.  Last week we wrapped up approaching the Title Boxing Chapter of John's storied career and we'll pick back-up there today, but first a couple of reflections on some of what John shared with us last week.  John quipped in wonderment about how he, athlete guy turned entrepreneur, managed to have the good fortune to be taken under the wings of not one, but two IFA Entrepreneur's of the Year Domino's CEO Tom Monaghan and Service Brands International Founder, CEO and Serial Entrepreneur David McKinnon.  To that, I say this..., “When the student is ready, the teacher appears.  And oh, btw, it's no coincidence that IFA awarded John those same prestigious honors in 2011. So, let's pick back-up where we left off. Part 2: John Rotche, From Football to Franchising. 

This week on Franchise Today, I welcome John Rotche, afranchise professional with a compelling story of overcoming adversity. John shares his journey from the expectations of beginning a promising college football career, to becoming a successful entrepreneur in the franchising world. He discusses the importance of mentorship, the lessons learned from his experiences at Domino's and Krispy Kreme, and how he transitioned into the air duct cleaning business, before ultimately founding Franworth. The conversation highlights the significance of building teams, the impact of mentorship, and the drive to help others succeed in their franchising endeavors.Takeaways:·      Franchising is about building relationships andteams·      Mentorship plays a crucial role in personal andprofessional growth·      Overcoming adversity can lead to unexpectedopportunities·      Understanding your business's core focus isessential for success·      The importance of consistency and followingstandards in operations·      Giving back to the community can create apositive impact·      Franchising can be a path for those who haven'tplanned for it·      Learning from industry leaders can shape yourcareer·      The journey of entrepreneurship often involvesunexpected pivots·      Creating a legacy involves helping othersachieve their dreams

Greg George, Franchisor, CEO and co-owner of the Peach Cobbler Factory, reflects on his 35-year career in franchising and the personal transformation he underwent in his late 50s following a significant awakening. The Peach Cobbler Factory has become the fastest-growing dessert chain in America, opening over 112 locations in less than three years. Despite this success, Greg shares his previous struggles and long history of drug and alcohol addiction, which began at age 12 and lasted until he was 46—a pattern he describes as a “family curse” affecting multiple generations. Greg recounts the challenges of witnessing his oldest son's eight-year opiate addiction, which involved multiple overdoses and homelessness. This family crisis became a turning point, when his son entered a faith-based treatment center after hitting rock bottom. Shortly after, Greg faced his own moment of reckoning, deciding to attend 90 Narcotics Anonymous meetings in 90 days, which marked the start of nearly seven years of sobriety. His son also turned his life around and now holds a high-level position in Greg's company. Together, they have helped 43 individuals find treatment for addiction. Greg also highlights the significant influence of his business partner, Larry Johnston, a Fortune 50 CEO who became a mentor and friend through an unexpected social media connection. Throughout his journey, Greg emphasizes hope for those struggling with addiction, noting that many successful people may secretly battle similar issues. He advocates for admitting powerlessness and seeking help, sharing how willpower and discipline led to his recovery and a more balanced life. Greg is dedicated to assisting others, particularly the homeless, by providing essentials and emphasizing that true fulfillment comes from helping others rather than financial success. Greg expresses gratitude towards Larry for supporting his growth and enabling him to aid others. He encourages individuals facing similar challenges to reach out for support and aims to positively impact at least one person through his story. The conversation concludes with appreciation for Greg's transparency and dedication to personal and business growth, inviting interest in the Peach Cobbler Factory and his mission to help others.

This week on Franchise Today, I host Greg George, founder and CEO of Peach Cobbler Factory, who shares his compelling story from designing cigar lounges to building out a 100+ unit dessert and treat concept. Greg's story is one of passion, resilience, and family values. Key highlights include: Greg's strategic approach to franchising, staying with brands until they soar, and his emphasis on strong products and financial diligence. The rapid expansion of Peach Cobbler Factory, growing to 112 locations across 22 states by 2022, thanks to Greg's visionary leadership and a mentor's guidance. Personal stories of triumph over adversity, including Greg's own battle with addiction and his commitment to supporting others on similar paths. Whether you're an aspiring entrepreneur or a seasoned business leader, this episode is packed with valuable insights on scaling businesses, overcoming obstacles, and the profound impact of people in business. Don't miss out on Greg George's inspiring story and learn how franchising can be a powerful platform for change.

As a college student, Nick Lopez started a painting business to pay for his education. However, after reading the book "The E-Myth Revisited" Nick was inspired by the potential of the franchise model. This experience inspired Nick to explore franchising further, and eventually growing Lyme Painting into the scalable business it has become. Nick's story highlights how passion, adaptability, and a willingness to learn, can lead to unexpected opportunities in the world of franchising. Nick also describes how his entrepreneurship journey is guided by his Lord and Savior, Jesus Christ, thereby making him the Founder and Steward of the business, as opposed to Founder and CEO. Nick and Stan talk too about how the unique competitive advantage of the business is in its market segmentation. Nick was intrigued by the lack of national players focused on the high-end homeowner market, which led him to pursue a scalable franchise model in this segment of the home improvement space. Nick Lopez, this week on Franchise TOday.

 Listen to this episode to learn how military discipline and a servant's heart can create an extraordinary franchise leadership career. Steve White is the President, COO of PuroClean. Discover how coming out of the Army, Steve's military precision transformed Domino's Pizza's struggling equipment division into a well-oiled machine. Steve White, a former Army officer, leveraged his logistics expertise to revolutionize Domino's operations in the 1980s, setting the stage for his remarkable career in franchising. Steve's problem-solving abilities caught the attention of Domino's founder, leading to successful turnarounds in multiple divisions. His leadership journey continued as he helped consolidate several companies under the Allegra brand and later became President and COO of PuroClean, where he continues to make an impact in the restoration industry. A passionate advocate for franchise community involvement, Steve serves on the IFA board, has chaired the IFA's VetFran committee and he currently chairs the IFA Educational Foundation.

This week on Franchise Today, Prospect Direct Founder and CEO Alex Oswiecinski shares his insights on the power of data-driven franchise development. He explains how focusing and targeting individuals with strong business acumen and financial capabilities, rather than just capturing leads from those who fill out forms online is a game changer. This more qualified approach sets them apart from generic lead generation portals that cast a wide net. Prospect Direct's process involves thoroughly vetting prospects' professional backgrounds and experience to identify the best-fit franchisee candidates for their clients. Alex attributes Prospect Direct's rapid growth, ranking 753 on the Inc. 5000 list, to factors like the pandemic disrupting traditional lead generation methods and their ability to connect with high-earning, six-figure potential franchise owners through targeted email campaigns. The key lessons from Alex's journey? • Embrace a data-driven approach, focus on quality over quantity, and foster transparent, sustainable relationships between franchisors and franchisees. • Identify and target high-quality franchisee prospects with strong business acumen  • Thoroughly vet candidates to ensure a good fit with the franchise model • Manage expectations and deliver realistic results in the franchise development process • Prioritize transparency and responsible franchise growth over short-term gains.

In this final episode of Season 15, host Stan Friedman delivers a heartwarming tribute to family, gratitude, and success as he welcomes Charles Bonfiglio, franchise founder and CEO of Tint World. Inspired in large part by hiis father, Charles emphasizes the importance of relationships and shares his journey from humble beginnings in Brooklyn, NY to leading a 150-unit strong and growing automotive aftermarket franchise chain. This episode also highlights his expanding portfolio of ventures, which starts with Tint World, ranked 249 on Entrepreneur Magazine's 2024 Franchise 500, his new emerging concept Cars Cafe and Auto Parts Network®, a Patent Pending, Automotive Aftermarket Parts and Accessories Distribution and eCommerce software company.  Stan closes the episode extending gratitude to sponsors guests and listeners, marking the season's end with well-wishes for the holidays.

Tracy Stapp Herold is the special projects editor at Entrepreneur magazine. The Annual Franchise 500 is her MOST ANTICIPATED publications each year.  It is Franchising's equivalent of the Oscars, the Emmy's, the Grammys, albeit minus the red carpet, but it is the Big Deal of the Year, when it comes to ratings.  So, what goes into that pot of stew.  How many data points are included and how are they massaged, measured and weighted.  How much if any, has the changing nature of franchising influenced the curation of the data that drives the 500.  Not that long ago, our industry was more Mom and Pop, operator centric with what were typically founder-led brands.  Today, it's not unusual to see franchisee enterprises that eclipse many franchisor organizations in size and infrastructure.  Massive MUMBO'S multi-unit multi branded operations with dozens sometimes hundreds of locations.  And, on the Zor side, we see tons of roll-ups... Portfolios of brands, dominating specific verticals and service areas, led by divisions and subdivisions of Private Equity Sponsors replacing those founder-led concepts of yester year, with the power of professional management, deep pockets for growth and investment, igniting the economies of scale like rocket fuel.  It's safe to say that our corner of the world, franchising is a changed place not your dad's old Buick which means what's important in 2025 to the compilation of the Franchise 500 too, must look a lot different.  Or does it?  Here to answer that and talk a whole lot more about it:  Tracy Stapp Herold, Editor of Special Projects, at Entrepreneur Media.              

I've worked hard, built wealth, and won some awards along the way, and that's all great, but I view my greatest accomplishments in life as my marriage to my beautiful and smart wife, Leslie, and raising our three beautiful children who have grown into amazing adults. They are grounded, balanced, nice people, who truly care about others. Family is everything to me. - Jimmy John Liautaud. As you will hear in this episode, benevolence is right up there, with love for his family.  The iconic Jimmy John Liautaud, this week on Franchise Today!

This week Stan sits down with Stephen Preuss, co-founder and CEO of Paymore Electronics, to explore the journey of transforming a humble secondhand store into a thriving franchise concept.  Discover how Stephen and his partner Eric Helgesen redefined the secondhand electronics market by blending brick-and-mortar with e-commerce, harnessing the power of proprietary technology, and the need to overcome challenging industry stigmas. In this episode, Stephen shares insights into the meticulous process of franchising, the strategic decisions that led to their rapid expansion, and the unique value proposition of Paymore stores. Learn about their innovative approach to customer experience, which boasts a repeat customer rate nearly 10X StephenR.Preussthe industry standard, and their commitment to eco-friendly practices through free electronics recycling. Tune in to understand the challenges and triumphs faced by Paymore as they scale nationwide and internationally, and get a glimpse into their vision for the future of the secondhand electronics industry.

This week I welcome Kyle McKeown, Senior Vice President of ProfitKeeper by PrimePay, as both a guest and a new sponsor. Kyle shares his journey into franchising, highlighting his 18-year experience in the industry and how ProfitKeeper has evolved over the years to support franchisees and franchisors alike. Kyle discusses the inception of ProfitKeeper, initially designed to assist franchisees with accounting, and how it pivoted to become a comprehensive financial visibility tool for franchisors. He explains how ProfitKeeper empowers franchisees by providing insightful data that enables them to benchmark their performance and make informed decisions to enhance their business profitability. The conversation also delves into the competitive nature of franchisees and the role of collaboration tools in fostering community and improving performance. Kyle emphasizes the importance of leadership in franchising and shares his personal experience as a Primrose franchisee, underscoring the value of aligning with a brand with strong leadership. Tune in to learn more about how ProfitKeeper is shaping the franchise landscape and discover insights into the dynamics of franchising from an industry veteran.

This week I am joined by Ryan Parsons, co-founder of The Brothers That Just Do Gutters and CEO of The Riverside Company's, Evive Brands. Dive into the journey of how "The Brothers That Just Do Gutters" transformed from being just a small business into a thriving franchise with 100 plus franchisees with hundreds of locations.  . Ryan shares insights on the unexpected path to franchising, the challenges faced during the recession, and the pivotal moments that led to their success. Discover how client feedback sparked the idea of franchising and how a focus on systems and branding played a crucial role in their growth. Explore the evolution of Evive Brands, a portfolio under The Riverside Company, which includes Assisted Living Locators, Grayson's Estate Sales, and Executive Home Care. Ryan discusses his transition to CEO of Evive Brands, the impact of COVID on franchising, and the importance of embracing technology and innovation in today's business landscape. Gain valuable nuggets of wisdom from Ryan's experiences and learn about the future of franchising as he shares his outlook on the industry. Whatever your role in franchising, his episode offers valuable insights into sustainable growth and the power of reinvention.

This week I welcome Kevin King, the newly appointed CEO of Donatos Pizza.  In this engaging episode, Kevin shares his incredible journey from a 14-year-old dishwasher at a local pizza joint to leading one of the most respected brands in the industry. Kevin reflects on his early career choices, including turning down a job at Procter & Gamble to join Dominos Pizza, where he discovered his passion for franchising. He discusses his experiences working in various countries, managing and turning around struggling stores, and the valuable lessons he learned along the way. Returning to Donatos after nearly two decades, Kevin talks about the brand's unwavering commitment to its mission and values, and how these principles have guided him throughout his career. He also explores the impact of the COVID-19 pandemic on the restaurant industry, the rise of third-party delivery services, and the importance of being agile in a rapidly changing business environment. Tune in to hear Kevin's insights on the future of franchising, the role of private equity, and his vision for Donatos as the company continues to grow and innovate. This episode is a must-listen for anyone interested in the dynamic world of franchising and restaurant leadership.

This week I am joined by Serial Entrepreneur Ron Holt, the founder of Two Maids and a Mop and Pink Zebra Moving.  Ron shares his inspiring journey from lab work, following graduating UGA with a degree in Biology, to a more inspiring, and exciting career, as a successful franchise entrepreneur. Discover how a traffic jam and a pivotal book, (The E-Myth) led Ron to rethink his career path and venture into the world of entrepreneurship and franchising. In this episode, Ron reveals the story behind the creation of Two Maids and a Mop, the challenges he faced, and how he transformed a single cleaning business into a thriving franchise, and a successful private equity exit. Ron also discusses his latest venture, Pink Zebra Moving, a unique moving company franchise, that promises to make moving a fun and happy experience. Learn about the innovative practices that set Pink Zebra apart in the moving industry, and how Ron plans to disrupt the market once again. Whether you're a franchise enthusiast or an aspiring entrepreneur, this episode is packed with insights and inspiration from a true industry disruptor.  Ron Holt, this week, on Franchise Today! 

Ron Bender was one of the most affable, caring, sharing professionals in all of franchising.  We lost him this weekend and he will be sorely missed.  I interviewed Ron on Dec. 6, 2023, while he was still at Threshold Brands I re-listened to that episode yesterday, after learning of his death.  While most of the conversation was centered around Threshold, all I could really hear was the warm, affable voice of my friend Ron.   In his memory, I share that interview again today.  This time, minus the usual Franchise Today Intro, Outro and commercials.  The franchise world wil forever miss you Ron.  Rest in Peace my friend.

Tropical Smoothie Cafe is a leading franchise in the health-focused fast-casual market.  With nearly 1,500 locations nationwide, they offer an extensive menu of real-fruit smoothies, wraps, salads, sandwiches and flatbreads.  Charles Watson joined Tropical Smoothie Cafes in 2010 as VP of Franchise Development and was elevated to Chief Development Officer in 2015, following his personal responsibility for awarding more than 800 franchises, during his tenure.  In 2018 Charles went on to become CEO. A veteran hospitality pro, Charles has worked for several hospitality-related companies, including Wyndham Hotels & Resorts, Intercontinental Hotels Group, US Franchise Systems, Inc. and Hospitality Real Estate Counselors.  He is a graduate of The Hotel School at Cornell University and also holds a Masters in Business from The Terry School of Business, at The University of Georgia.

Stephanie Johnson's journey began with earning her Master of Science in Integrated Marketing Communications and gaining experience at a safety association. That path led her relocate to Denver and join AlphaGraphics, where she rapidly ascended from her initial role as Marketing Campaign Manager in 2019, to her present position, VP of Marketing for AlphaGraphics, POSTNET and World Options, All three of these brand flags flying under the umbrella of MBE Global.    AlphaGraphics operates approximately 230 franchises across the U.S. focusing on providing printing and marketing solutions for businesses, small and large. Her Marketing team is charged with increasing brand awareness and lead generation through national campaigns while improving internal communications with franchise owners. In response to COVID-19, AlphaGraphics boosted their marketing efforts with a campaign that offered $25,000 brand makeovers to small businesses, served by their franchisees. This was followed by their wildly successful “Bring Your Brand to Life” initiative, emphasizing storytelling via high-quality videos. At PostNet, the emphasis is on micro businesses and smaller print jobs, prioritizing customer relationships through campaigns like “We Love Our Customers” and “First Name Basis.” World Options the third leg of the stool, supports the logistical needs of small and medium-sized businesses with personalized shipping solutions, emphasizing exceptional customer service and flexible carrier options. Stephanie Johnson, VP of Marketing for all three brands, joins us this week to share more about it all, right here on Franchise Today. 

This week I present a very special edition of Franchise Today, featuring excerpts of me being interviewed by Tracy Panase and Shannon Wilburn, on their brand new podcast, The Franchise Leaders Forum. With permission from Tracy and Shannon, we are simulcasting that interview, right here on Franchise Today.  So, listen as we flip the script and I become the subject of the  interview, as opposed to being the interviewer.       While this simulcast introduces you to Tracy and Shannon and The Franchise Leaders Forum, it also gives you a chance to learn a bit more about my storied career, which started in broadcast and led to some 36 subsequent years in franchising.  I hope you enjoy this.  I had a ton of fun doing it!

Welcome to another exciting episode of Franchise Today featuring Sean Bach, a seasoned franchise professional with a unique journey through the industry. From his early exposure to franchising through his father's association with the founder of Pizza Hut, to his pivotal roles at Cold Stone Creamery, Drybar, and now Pure Glow, Sean's story is one of constant learning and evolution. In this episode, Sean shares his transition from tax law to a career in franchise leadership and development. Sean also reveals his strategic approach to growing emerging brands, highlighting his current role at Pure Glow, an airbrush tanning franchise. Learn how Sean's investment in Pure Glow aims to revolutionize the tanning industry by offering a health-conscious alternative to traditional UV tanning. Sean also shares insights to where the franchise business model may be heading, over the next 1-3- 5 years.  Sean Bock, this week on Franchise Today  

This week we are joined by Jenny Young, founder and CEO of Brooklyn Robot Foundry. Jenny is our Q-3, 2024 rising star of franchising and she shares her inspiring journey from a single unit in NYC, to the establishment of a successful, emerging franchise system, that is thriving!.. Jenny discusses how her background as a mechanical engineer and her passion for empowering children through creative robot-building classes led her to franchising. She delves into the challenges of operating in New York City's expensive commercial real estate market and how she pivoted to a more profitable mobile business model, eventually franchising it in 2022. The episode also highlights the importance of company values, the role of diversity in business, and the unique "Frandowment" competition that helped Brooklyn Robot Foundry find its second franchise owner. Jenny offers valuable insights for emerging franchisors, emphasizing the need for strong support systems and the significance of maintaining brand integrity. Join us to learn more about Jenny's innovative approach to franchising and her dedication to fostering creativity and entrepreneurship.     

This week on Franchise Today I sit down with Brian Schnell, Partner and Chair of the Franchise Practice at Faegre Drinker, as well as the Chairman of the IFA's Franchise Relations Committee. Brian shares his journey into the world of franchise law, starting from his early days at Gray Plant Moody and his first project with International Dairy Queen in 1987. During this interview, Schnell delves into the intricacies of the franchise industry, discussing the significance of system change, unit-level profitability, and the importance of relationships and culture. Brian offers insights into the evolving landscape of franchising, including the rise of private equity in both franchisors and franchisees, and the need for responsible franchising practices. Join us as we explore the challenges and opportunities within the franchise sector, and gain valuable knowledge from one of the industry's most insightful professionals. 

This week we are joined by Brett Larrabee, a seasoned franchise professional who has accomplished a great deal in his culinary and franchise career.  Brett's incredible journey began right out of college, as a franchisee…, not just any franchisee, but as Subway's very first, in the City of Seattle.  Over the next 20 years, Brett grew with Subway, opening many more locations and eventually helping other franchisees within the system, that were perhaps a little less successful than he.  That ultimately led to his transition, from the role of franchisee to that of franchisor.  Brett went on to develop more sophisticated franchised restaurants domestically and abroad, for: Panchero's Mexican Grill, Five Guys, Famous Dave's BBQ and Little Caesar's.  Brett describe how a few years ago, while in Ukraine for Little Caesar's, curiosity led him to encounter Lviv Croissants, a wildly successful Ukrainian-based franchise concept.  With nearly 200 locations throughout Ukraine, Poland, and Slovakia, this franchise brand is well known for their use of higher than usual, quality ingredients.  That, coupled with the simplicity of their operations, and crowds at all hours of the day and night really captured Brett's interest.     What began as intrigue, actually caused Brett to flip the script.  After years of taking US brands abroad, he felt moved to bring this concept to the USA, despite the challenges and triumphs of opening the first Lviv Croissants store in Roswell, Georgia, amidst the backdrop of the ongoing conflict in Ukraine. After all these years, Brett returns to the simplicity of his Subway days, but this time, as CEO of Lviv USA, where he is on his way to building a franchise dynasty.  Filled with fascinating stories and insights into both the culinary and franchise worlds, he's here today, to dish on it all. 

This week we dive deep into the fascinating career of Jamie Izaks, co-founder and president of All Points Public Relations. Jamie's journey from journalism to the hospitality industry, and finally to entrepreneurship, is a story of inspiration and perseverance. Jamie and I have known each other for 18 years, but it wasn't until recently that I truly understood the depth of his background. His early years in television journalism, coupled with  his foundational experience at Hyatt Hotels Corporation, led to an executive-level management role at Fishman PR led to a wealth of knowledge and ultimately the formation of his own PR Firm, with Lauren Izaks, his wife and co-founder.     Before we dive into our conversation with Jamie, a special thanks to Aicha Bascaro, founder and CEO of the American Franchise Academy. If you missed last week's episode, be sure to grab it at www.franchisetodaypodcast.com.  I've dubbed her Wonder Woman and you will understand why, after listening.  . Stay tuned for more inspiring stories in the coming weeks, including insights from franchise lawyer Brian Schnell, Nneighborly CFO Jon Shell, Express Employment Professionals VP Harvey Homsy, and many more. Be sure to subscribe to Franchise Today, to never miss an episode. 

This week we delve into the incredible journey of Aisha Boscaro, founder and CEO of the American Franchise Academy. Aisha recounts her unexpected entry into the franchising world, from her humble beginnings, freah out of college in the 80's, and out of business, after her retail boutique start-up failed.  Looking for something easy to do, to pay er bills, while deciding what came next,  Aicha became a Domino's pizza delivery driver.  Little did she know then, that the decison to drive for Domino's would alter the course of her life.    Learn how Aisha's passion for systems and processes led her to establish the American Franchise Academy, a unique institution dedicated to supporting franchisees in achieving their American dream. Discover the challenges and triumphs she faced along the way, and how her academy has evolved to meet the needs of franchisees and multi-unit operators worldwide. Tune in to hear about Aisha's insights on leadership, business management, and the importance of understanding and motivating diverse teams. Whether you're a budding franchisee or a seasoned operator, this episode is packed with valuable lessons and inspiration.

Over the past two weeks, we've delved into some fascinating finance conversations, centered upon creating liuidity events via royalty transactions, thanks to insights from Sean Morrison and David Earle. This week, we remain in the capital arena with Alicia Miller, a strategic advisor to franchise founders, leaders, and investors.  Alicia Miller is the founder of Emergent Growth Advisors and author of the bestselling book "Big Money in Franchising.  She joins us this week to discuss the transformative impact of private equity on franchising. With a trillion dollars in dry powder waiting to be deployed, private equity is reshaping the franchise landscape, partnering with over 700 brands, including Subway's notable acquisition by Rourke Capital for over $9 billion. Alicia's extensive experience includes advising franchise management teams and private capital firms on growth and value creation, alongside her work with Elevated Ventures Group and her contributions to Franchise Times, Entrepreneur, and Forbes.  Alicia Miller, this week on Franchise Today..

Welcome to Franchise Today.  In this week's episode, we continue our exploration of liquidity events that seem almost too magical to be true. Imagine achieving a liquidity event without sacrificing any equity or control over your brand. Last week, Sean Morrison from Diversified Royalty Management introduced us to this intriguing concept. Today, we're joined by David Earl, CFO at Stratus Building Solutions, the fastest-growing provider of green commercial janitorial services in the USA. David shares his journey of discovering and choosing royalty transactions over private equity, a decision that allowed Stratus to monetize their royalty base while maintaining full control and ownership. David's story provides a franchisor's perspective on navigating liquidity events with this cutting edge approach and offers valuable insights into how other brands might position themselves for similar opportunities. Don't miss this fascinating discussion that could redefine how you think about liquidity and control in the franchising world. Next week, we remain in the world of PE and liquidity with Alicia Miller, a top franchise influencer and strategic advisor. Stay tuned for more powerful insights on Franchise Today.

In this episode, we hear from Sean Morrison, CEO of Diversified Royalty, as we delve into a groundbreaking approach to achieving liquidity for founder-led franchise concepts, without giving up any equity. This method allows qualified franchisors to monetize their current royalty base at very generous multiples of EBITDA, with no need to sell any equity, thus retaining ownership and the upside potential of future growth.

This week on Franchise Today, I am joined by Graham Chapman, who shares his unique journey into the franchising world, a path paved with family ties and serendipitous encounters. Discover how Graham's early experiences with 919 Marketing, a family business turned industry leader, shaped his career and set the stage for his current ventures. As the episode unfolds, Graham reveals some breaking news about his latest roles, including his position as CEO of Zor Forum, Visionary partner at Blue Maven, and his new coaching role at FranCoach. He discusses the importance of responsible franchising, the challenges and rewards of private equity partnerships, and the evolving landscape of the franchise world, post-COVID. Graham also highlights the value of mastermind groups for franchise leaders and shares exciting updates about upcoming events and initiatives. Tune in for a deep dive into the dynamics of franchising, the impact of family business transitions, and the power of strong professional relationships .  Join us for an insightful discussion that offers valuable lessons and perspectives for anyone involved in the franchising space.

This week I welcome Erin Fletter, the passionate founder and CEO of Sticky Fingers Cooking. Discover how Erin's humble beginnings at her kitchen table led to the creation of a thriving children's cooking school franchise. Learn about her inspiring journey, the challenges she faced, and the innovative systems she implemented to begin successfully scaling her business across the United States. Erin shares her experiences and insights on the importance of giving back to the community, the critical role of technology in managing operations, and the unique international recipes that set Sticky Fingers Cooking apart. Get inspired by Erin's dedication to empowering women and minorities through franchising, and her commitment to building a supportive and inclusive business environment. Don't miss this insightful conversation that highlights the core values of franchising, the power of mentorship, and the impact of community-driven business models. Erin's passion and perseverance have earned our Rising Star for Q2, 2024.  StickyFingersCookingSchool.

In this episode of Franchise Today, I sit down with Tom Krause, CEO of Donato's Pizza, for a compelling conversation about the storied history and exciting future of the beloved pizza brand. Tom shares his unique journey into the franchising world, starting with his early days at McDonalds and Wendy's and eventually leading him to Donato's. He discusses the transformative milestones that have shaped his career and the company, including McDonald's acquisition and subsequent buy-back of Donato's, the challenges and triumphs during the COVID-19 pandemic, and the strategic partnership with Red Robin Gourmet Burgers that has enabled national expansion. You will also hear about Tom's personal milestones, such as his marriage to the founder's daughter, Jane Grote Abell, and their combined efforts in fostering a strong company culture and commitment to community service through the Donato's Foundation. As Tom prepares to retire, he introduces his successor, Kevin King, and shares his optimistic vision for the future of Donato's and the pizza industry at large. This episode is a must-listen for anyone interested in franchising, business growth, and the power of strong leadership and culture.

This week I sit down with Tim Murphy, a company turnaround specialist, with a storied career in the restaurant, entertainment and franchising worlds. Tim shares his journey from working at Denny's Corporate to becoming a mentee of the late Applebee's International Founder and CEO, Abe Gustin Jr.  Now, Tim has taken the helm at Boomers Parks a rising chain of Family Entertainment Centers. Learn about Tim's strategies for revitalizing struggling companies, the importance of core values, and the innovative steps he's taking to bring Boomers Parks into the franchising world. Tim also discusses the significance of taking care of both team members and guests, the challenges faced during COVID-19, and the exciting future of Boomers Parks. No matter your current point on the franchise compass, Tim's insights provide valuable lessons on leadership, resilience, and the power of a strong company culture.

Welcome to another exciting episode of Franchise Today. This week,I welcome Keith Gerson, a trusted friend, respected peer, and an erstwhile frenemy. Keith delves into his early days in franchising, starting from his hippie rock-and-roll days to his first serious job responding to an ad in the Portland Oregonian. He recounts his journey from being a multi-unit supervisor at McDonald's to significant roles in Jack in the Box and Mrs. Fields Cookies, sharing invaluable lessons on systems, processes, and leadership. The conversation highlights Keith's strategic moves during the Great Recession, emphasizing the importance of doubling down on marketing when others pulled back. Keith shares his experience working for private equity and his transition to FranConnect, where he honed his skills in scaling franchise businesses. As the discussion progresses, Keith introduces his latest venture, Gerson Advisory Services, aimed at helping franchisors sell more franchises, drive top-line revenues, improve operational performance, and increase franchisee engagement. He emphasizes the importance of personal branding and the unique value his extensive experience brings to the table. This episode is a treasure trove of insights for anyone involved in the franchising world, illustrating the importance of continuous learning, strategic decision-making, and authentic leadership. Tune in to learn from one of the industry's most seasoned professionals.

Since 1989, Anago has been making the dream of business ownership a reality. As CEO & President, Adam is deeply passionate about fostering entrepreneurship and the financial freedom that comes with it. He firmly believe that entrepreneurship is the cornerstone of economic progress. At Anago, they provide aspiring business owners with turnkey solutions, enabling them to confidently navigate the complexities of entrepreneurship. Fueled by over 30 years of expertise, Anago is disrupting the commercial cleaning industry. Their business is about helping entrepreneurs create their own businesses to provide jobs while building ties in their communities. Offering the possibility of financial and time freedom is what they're all about. Witnessing families reach that success through their franchise business is Adam's ultimate reward.

Brian Shunia is the President and Co-Founder of The Wing Snob™ brand and as such, he is dedicated to serving the very best, fresh, never frozen, mouthwatering, hormone-free chicken wings anywhere, topped by a variety of delectable signature sauces and flavorful dry rubs.  Wing Snob™ operates as a modern, quick-service, fast casual style restaurant with some 50 units open and operating, or under construction, with many more under commitment and he's here to tell us all about it.       You put a lot at rish when you self-identify as a SNOB.  You literally have to be the best veresion of yourself at all times, to even earn the privilege.

As Vice President of Franchise Development at Right at Home, Jen Chaney is responsible for the company's growth and development by awarding incredible franchise opportunities to interested and eligible candidates.  Jen has direct oversight of new, prospective franchisees, as well as growth by expansion of existing franchisees. Jen is a strategic thought leader, but also oversees franchise legal documentation, lead generation, department budget & forecasting, as well as mergers & acquisitions, leading a team of outstanding sales and development professionals. Being a caregiver to her own mother in the last stages of her life, set Jen on a personal mission to help others become entrepreneurs in a business that is rewarding in so many ways.

Gary Prenevost, has served on the Board of Directors of the Canadian Franchise Association for some 15 years, and has been a FranNet Rock Star for some 21 years.  Now, he adds the titlea of best-selling author and sought-after Platform Speaker to his resume, as his recently released book the Unstoppable Franchisee, soars on USA Today's List of Top 10 Best Sellers.  This week Gary is right here, to tell us all about it!

RICKY KALMON is a growth mindset expert, a motivational speaker and are you ready for this, a celebrity hypnotist.  Ricky delivers high-energy and mindset motivational keynote programs and corporate entertainment. His programs are inspirational and offer compelling, applicable tools, that anyone can use for both their personal and professional development. Ricky Kalmon reveals how our mindset can be the greatest tool in achieving new heights, reducing stress, and increasing productivity and potential.  He has made numerous special guest appearances on several leading cable networks, including ESPN, HLN, Disney, Hallmark and Fox.  Ricky has worked his magic for businesses large and small, for franchisors and franchisees at their annual conventions and for teams of pro athletes, the like of the NY Yankees and Cincinnati Bengals.  This week, the author of Leverage Your Mindset-Overcome Limiting Beliefs and Amplify Your Life, talks with us. 

This week on Franchise Today, we delve into the world of business acceleration and artificial intelligence (AI) in franchising, with our esteemed guest, Ford Saeks. An acclaimed business growth accelerator and early AI adapter, Ford brings refreshing insights to the table, shedding light on how AI is revolutionizing workflows across industries.   Featuring expert inputs on implementing AI in business, avoid common mistakes with AI, and crafting frictionless user experiences, this episode serves as a valuable resource for all franchisors, franchisees, and multi-unit owners. Ford's exceptional understanding of customer touchpoints adds authenticity and transparency to any business model for sustainable growth and sensible franchising. Additionally, our conversation navigates through the shifting dynamics and emerging trends in the franchise world, including the rise of multi-unit operators and impact of socio-economic changes. Ford's emphasis on mindset, strategies and tactics in the business journey shares the essentials for success in the franchising world. Join us in this insightful dialogue and learn about utilizing AI for a smoother customer journey and leveraging changes for your business's advantage. Whether you're a budding entrepreneur or an industry veteran, this episode is a must-listen!

John Smolen, Senior Vice President of Global Distribution Sales at Atmosphere TV, joins us today to discuss the streaming platform's benefits for franchises and businesses, like restaurants, bars, grills, taverns, and gyms.Atmosphere TV is known for replacing daytime TV in public spaces with engaging short-form content across 40+ channels and is recognized for its rapid growth and impact on customer engagement and incresed unit-level sales.  Smolen, with a background transitioning from psychology to sales, outlines Atmosphere's ad-supported revenue model that provides free, family-friendly programming, along with marketing tools enabling franchisors and franchisees, to manage content across various locations. The service's ability to target specific audiences based on venue type enhances its value as an advertising platform, offering flexibility and affordability with no minimum investment constraints. The episode also touches upon the broader digital landscape, noting the scrutiny of foreign-owned social media platforms like TikTok by bi-partisan entities, underlining the importance of oversight in the digital content sphere.

In September, 2019, Ace Hardware successfully expanded its business by acquiring Handyman Matters and rebranding it as Ace Handyman Services, with a refreshed business strategy focused on expanding home improvement services. Under the leadership of Andy Bell, co-founder of Handyman Matters and CEO of the rebranded entity, Ace Handyman Services has capitalized on the surge in home services since the pandemic and increased sales, in large part, due to the rebranding and commitment by Ace, of new resources.  Since then, the company has experienced significant growth in franchise territories too and is ambitiously aiming to extend its reach to 1,000 territories over the next few years, while prioritizing responsible and sustainable expansion through well-considered franchising practices. Colette Bell, co-founder of Handyman Matters and Vice President of Franchising for Ace Handyman Services Franchising, is here to tell us all about it. 

John Francis, a franchise expert, advisor, and speaker with over 30 years of experience, shares his deep understanding of the franchising world. Born into a franchise family, he was a franchisee and franchisor multiple times. His parents pioneered the franchise model in the hair salon industry, creating a global empire. John's diverse background includes working in various franchise brands, consulting, and serving on boards. He talks about his journey in franchising, from working in his family's business to consulting and advising franchise brands. John also discusses his involvement with Zor Forum, a mastermind group for franchisors, and reflects on the industry's future, emphasizing that franchising remains a successful model when executed properly. Additionally, he highlights his personal life, celebrating 25 years of marriage and his two daughters, and introduces Fathers Eve, a holiday he created for dads. John is open for contact and collaboration, offering his wealth of experience to help others in the franchising field.       John Francis, a franchise expert, advisor, and speaker with over 30 years of experience, shares his deep understanding of the franchising world. Born into a franchise family, he was a franchisee and franchisor multiple times. His parents pioneered the franchise model in the hair salon industry, creating a global empire. John's diverse background includes working in various franchise brands, consulting, and serving on boards. He talks about his journey in franchising, from working in his family's business to consulting and advising franchise brands. John also discusses his involvement with Zor Forum, a mastermind group for franchisors, and reflects on the industry's future, emphasizing that franchising remains a successful model when executed properly.     

This week Alia Alston, founder of Icebox Cryotherapy Studios, shares her personal journey and business insights on Franchise Today. A car accident and childbirth complications led her to discover the pain-relieving benefits of cryotherapy, prompting her to open the first retail cryotherapy studio in the United States. Despite her lack of experience in owning a retail store, her background in product development, retail marketing, and real estate, coupled with her entrepreneurial spirit, drove her to pursue this venture. Fast forward the tape and her wildly successful first studio in ATL, has beocme the first of 20, as she is successfully franchising the brand and changing lives for both clients and franchisees, as the business successfully scales.  .  .   . Initially targeting professional athletes in Atlanta, Icebox quickly attracted a broader clientele seeking natural anti-inflammatory solutions and chronic pain relief. Alia's vision for Icebox was to create a scalable and simple model for services that could be easily replicated by franchisees, inspired by the success of brands like SoulCycle. Despite initial hesitations, she decided to franchise Icebox, which proved successful even through the challenges posed by the 2020 pandemic, thanks to the dedication of franchisees and a focus on strategic growth. In running the franchise, Alia emphasizes the importance of passionate franchisees who are also disciplined, meticulous in client experiences, and involved in daily operations. The discussion extends to the critical role of the right team management and the excitement surrounding the partnership with Impact Brands for scaling the business. Finally, Alia' reflects on her drive to balance work and family life, aspiring to be a role model for working moms and leave a legacy for her children.