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Ops isn't just about keeping the lights on anymore.As Aušrinė Keršanskaitė, co-founder of Operations Nation, puts it – today's ops leaders are expected to drive growth, protect culture, and build resilience. And if you've ever felt like the “glue” holding everything together without always getting recognition, this one will hit home.In this episode of The Handbook: The Operations Podcast, Aušrinė joins Harv to talk about the evolution of operations, the community she's built for ops leaders everywhere, and what it takes to step into leadership with confidence.Here's what we get into:How so many of us “fall into” operations without a playbook – and how to build one for yourselfThe loneliness of ops roles, and why communities like Operations Nation matterTraits that define a brilliant ops leader today – from resilience to influence over executionHow startups' scrappy mindset can sharpen your approach to tooling, automation, and scalingThe real opportunity with AI in ops (hint: it's not about replacing your team)Whether you're a COO, head of ops, or still figuring out your path – this conversation is packed with lessons on how to elevate your role and find support along the way.Additional Resources:
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My guest today is Sadie Blanchard, a Professor of Law at the University of Notre Dame. She teaches and writes about contracts, corporations, and international business law. Her research examines how legal institutions interact with social forces to shape behavior, especially in markets. She's here today to discuss her recent article, Contract or Prison, in the University of Chicago Law Review. The paper discusses the expansion and privatization of “Incarceration Alternative” arrangements, such as electronic monitoring, criminal diversion, and parole and probation. Blanchard argues that, while the norm of expanded choice that justifies enforcement of contracts has prima facie plausibility in this context, the agreements ultimately fail under classical contract theory because they are made against the background of entitlements created to extract value from people using the coercive power of the criminal legal system. This episode is co-hosted by UVA Law 3L, Kyndall Walker.Show NotesAbout Sadie BlanchardAbout Kim KrawiecAbout Kyndall WalkerSandie Blanchard, Contract or Prison (forthcoming, University of Chicago Law Review 2025)Additional Reading Discussed (or relevant to the discussion):John H. Langbein, Understanding the Short History of Plea Bargaining, 13 Law & Society Review 261 (1979)John H. Langbein, Torture and Plea Bargaining, 46 Univ. Chicago Law Review 4 (1978); republished in Spanish as “Tortura Y Plea Bargaining,” in El Procedimiento Abreviado (J.B. Maier & A. Bovino eds.) (Buenos Aires 2001); substantially republished in The Public Interest (Winter 1980) at 43; latter version republished in The Public Interest on Crime and Punishment (N. Glazer ed. 1984)Robert E. Scott & William J. Stuntz, Plea-Bargaining as a Social Contract, 101 Yale L. J. 1909 (1992). Available at: https://scholarship.law.columbia.edu/faculty_scholarship/317 Emma Kaufman, "The Prisoner Trade," 133 Harv. L. Rev. 1815 (2020)
Harv Eker delivers a no-excuses wake-up call: if you're not growing, you're dying. He challenges us to reject comfort, drop excuses, and commit to continuous learning — especially when it comes to money. With energy and tough love, Harv reminds us that results matter more than reasons, and that we are always bigger than any problem we face.GET MY TOP 28 BOOK RECOMMENDATIONS: Click here to get your free copy of “28 Books That Will Rewire Your Mindset for Success and Self-Mastery” curated by your truly!Source: SECRETS OF THE MILLIONAIRE MIND - T. Harv Eker - Part 3Hosted by Sean CroxtonFollow me on Instagram Check out the NEW Black Excellence Daily podcast. Available on Apple Podcasts, Spotify, Pandora, and Amazon. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Travis, Zach, Harv and Tanner dip into the new tea.
Experimenting with AI is exciting—but how do you make the leap from tinkering to transforming agency operations at scale? In this conversation, Galen Low brings together Melissa Morris (Agency Authority), Kelly Vega (VML), and Harv Nagra (Scoro) to talk about how agencies can carve out space for experimentation, align AI use to business goals, and actually implement the good ideas that emerge.The panel shares stories of saving hours on PM tasks, setting up accountability frameworks, and creating safe spaces for knowledge-sharing. They also surface the tough stuff—fear of job replacement, cultural resistance, governance challenges—and how to navigate it with clarity and empathy.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Melissa, Kelly, Harv on LinkedInCheck out Agency Authority, VML, Scoro and The Handbook: Agency Ops podcast
VLOG Sept 17: Luigi Mangione terror charges dismissed in NY court, but Federal death penalty filings Sept 19Diddy discovery into Harv & Bad BoyBlake Lively case privilege log https://www.patreon.com/posts/lively-docket-in-139059815SDNY v WDTX, Sudan trial, UN no answer https://www.documentcloud.org/documents/25979730-amid-un-press-freedom-claims-application-by-inner-city-press-to-enter-is-2025-litmus-test/
Ops Quickies – snackable episodes on tech, tools, and systems.
Trav, Zach, Harv and Tanner get into some hot topics and of course, make light of things.
Touch the same piece of information more than twice – fix the workflow. That's the kind of CFO-meets-COO thinking we get into in this episode of The Handbook, where Harv sits down with Lindsey Head to connect the dots between finance, ops, tech, and people – and what really changes when you standardise how the business runs. Lindsey helped scale a PR agency from 5 to 125 people and $750k to $25m in revenue, leading finance, ops, HR, tech, legal and M&A along the way – so she's seen where the cracks form, and how to close them.Here's what we dive into:• The case for “non-billable” hires early – why dedicated new-business and ops roles pay for themselves, and a simple admin-as-%-of-revenue rule of thumb (aim for ~7–8%).• Systems thinking > shiny tools – map the ideal information flow first, then pick tech to automate it. If you're touching the same data repeatedly, the process is broken.• Change management that actually works – phase rollouts, involve users early, test, train, and measure adoption before you “go live.”• Multi-entity without the migraines – standardise what you can across entities, respect local nuance (currency, tax, PTO), and use partners/EORs when expanding fast.• Run the business by the numbers – utilisation, gross margin by client, and labour % tell the truth; AI can accelerate FP&A and reporting, but you still sanity-check the outputs.If you're feeling buried under tools, processes, and hiring questions, Lindsey's final nudge is simple: pause, map “how it's going” vs “how it should go,” and focus this quarter on the single change that unlocks the most leverage.Additional Resources:
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We're here for episode 380 - Trav, Zach, Harv and Tanner rip this episode apart. Hypnotist incoming.
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Trav, Zach, Harv and Tanner get into the second Dungeons and Dragons episode. This one, is getting intense.
Ops Quickies – we're back with another snackable episode.
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Trav, Harv and Tanner talk about this weeks most hot topics.
When businesses talk about “productizing,” they often picture cookie-cutter scopes and rigid templates. But according to Brian Kessman, that's missing the point.Brian is the founder of Lodestar Consulting, and he's spent 25 years helping agencies and consultancies scale without burning out teams or eroding margins. His approach isn't about productizing services – it's about productizing value.In this episode of The Handbook: The Operations Podcast, Brian and Harv dig into what that really means, and how it can transform both your client relationships and your bottom line.Here's what we cover:The difference between productizing services (deliverables) vs. productizing value (outcomes)Why improving operations alone won't fix a business model that's not designed to scaleHow to spot patterns in your expertise and codify them into structured solutionsWhy productization doesn't kill creativity – it actually creates more space for itSmarter ways to think about pricing, from fixed fees to value-based modelsBrian also shares case studies from consultancies and agencies that have reframed their offers around outcomes – unlocking higher margins, more predictable delivery, and stronger authority with clients.If you've ever felt stuck between reinventing the wheel on every project or being forced into commoditized work, this episode is for you.Additional Resources:
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Trav, Harv, Zach and Tanner discuss the salad sauce.
Long time Dream Chimney contributor, DJ, Producer Dennis Kane is facing eviction and looking for support. https://gofund.me/7db0132b We are hosting the original Disques Town podcast episodes and making them available to stream/download. Please consider donating to help Dennis. At the moment Dennis finds himself in a serious financial jam, and we are raising funds to help he and Roan stay in their home of 31 years. -- Originally Recorded Sep 21 2011 DJ Harvey has been on his disco horse, riding the plains for some time, carving out a specific lyrical and influential path that many have tried to follow. Harv always shows up ready to get down, and this day was no exception. Enjoying the comedy of our car service adventures, picking up threads of conversation from the week before in Cali, and debating where and what to eat, he is present and good to go. Of late Harvey has been very busy, travelling for gigs worldwide, bringing the Locussolus project to completion, and attending to an increasingly broad range of remix duties and new material. It is always fun to have a friend drop by and play some tunes, even better when they cover such a broad range with energy and grace. Thanks Harv! Now if we can just get a cab to get us to the restaurant. Special thanks again to Tariq and Sean for their set up and board work.
Trav, Zach, Harv and Tanner.
Ops Quickies – snackable episodes on tech, tools, and systems.
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If you enjoy this message, be sure to share it with a friend! You can find more information about Sumiton Church of God on our website at www.sumitoncog.com, our Facebook, or our YouTube channel!
This week, Kurt Kitayama wins the 3M Open, Paddy Harrington wins the Senior Open, Harv has a genius idea, Knoop does Europe and our Ryder Cup team projections. The post Episode 378 – One Bite Is All You Need appeared first on Drive The Green Golf.
Trav, Zach, Harv and the homie Tanner discuss this weeks hot topics.
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The Return of Martin Guerre is a 1982 French historical drama directed by Daniel Vigne and staring Gerard Depardieu. The film describes the historical case of Martin Guerre who leaves his young wife Bertrande (Nathalie Baye) in the small French village of Artigat to fight in a war and travel. Around eight years later, the false Martin (played by Depardieu) returns to the village to resume his life. The false Martin (whose real name is Arnaud du Tilh) persuades the people in the village that he is in fact Martin Guerre. This includes Bertrande, who goes on to have two children with the false Martin and who seems happy to finally have a husband who loves her, as opposed to the real Martin, with whom she was trapped in an arranged and loveless marriage. But when the imposter Martin presses his uncle for the money he is owed for his land, the uncle denounces him as a fraud. An investigation and trial follow to determine if the Depardieu character is the real Martin. The imposter Martin is on the verge of winning until the real Martin shows up at the last minute, exposing the imposter Martin, who then confesses. The imposter (i.e., Arnaud) is then led to the gallows and hanged, and the real Martin resumes his place in the village.Timestamps:0:00 Introduction2:56 Teaching comparative law through film4:18 A quick primer on French legal history7:33 Jean de Coras and the Parliament of Toulouse11:28 How the false Martin Guerre becomes Martin Guerre16:12 The allegations against Martin and Bertrande21:01 The trial of Martin Guerre25:16 How the false Martin almost pulls it off27:26 The execution31:29 Religious conflict in 16th century Europe34:59 The difficulty of proving identity at the time Further reading:Bienen, Leigh Buchanan, Book Review, “The Law as Storyteller,” 98 Harv. L. Rev. 494 (1984)Davis, Natalie Zemon, The Return of Martin Guerre (1983)Dellapenna, Joseph, “Peasants, Tanners, and Psychiatrists: Using Films to Teach Comparative Law,” 36 (1) Int'l J. Legal Information 156 (2008)Finlay, Robert, “The Refashioning of Martin Guerre,” 93(3) Am. Hist. Rev. 553 (1988)Hall, Phyllis A., “Teaching Analytical Thinking through the AHR Forum and ‘The Return of Martin Guerre'” Perspectives on History (Jan. 1, 1990)Law on Film is created and produced by Jonathan Hafetz. Jonathan is a professor at Seton Hall Law School. He has written many books and articles about the law. He has litigated important cases to protect civil liberties and human rights while working at the ACLU and other organizations. Jonathan is a huge film buff and has been watching, studying, and talking about movies for as long as he can remember. For more information about Jonathan, here's a link to his bio: https://law.shu.edu/profiles/hafetzjo.htmlYou can contact him at jonathanhafetz@gmail.comYou can follow him on X (Twitter) @jonathanhafetz You can follow the podcast on X (Twitter) @LawOnFilmYou can follow the podcast on Instagram @lawonfilmpodcast
In this Scaling Laws Academy "class," Kevin Frazier, the AI Innovation and Law Fellow at Texas Law and a Senior Editor at Lawfare, speaks with Eugene Volokh, a Senior Fellow at the Hoover Institution and long-time professor of law at UCLA, on libel in the AI context. The two dive into Volokh's paper, “Large Libel Models? Liability for AI Output.” Extra credit for those who give it a full read and explore some of the "homework" below:“Beyond Section 230: Principles for AI Governance,” 138 Harv. L. Rev. 1657 (2025)“When Artificial Agents Lie, Defame, and Defraud, Who Is to Blame?,” Stanford HAI (2021)Find Scaling Laws on the Lawfare website, and subscribe to never miss an episode.To receive ad-free podcasts, become a Lawfare Material Supporter at www.patreon.com/lawfare. You can also support Lawfare by making a one-time donation at https://givebutter.com/lawfare-institute.Support this show http://supporter.acast.com/lawfare. Hosted on Acast. See acast.com/privacy for more information.
Trav, Zach, Harv and Tanner get together for Smoking Cigs and Eatin' Dogs
New series alert: Ops Quickies — snackable episodes on tech, tools, and systems.
Trav, Zach, Harv and Tanner talk about their "bi" week and of course, da fourth of JULY.
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Your ops might be ticking along just fine.But what if your founder got sick tomorrow? What if your top client left? What if you had to make a big decision with zero visibility on the numbers?You might not be planning to sell your agency – but you should run it like you are.Because when you adopt that mindset, you zoom out. You stop firefighting. You start building a business that runs without you.This week on The Handbook, Harv sits down with Sam Wood – fractional COO and founder of consultancy Ottesu – to talk about how agencies and consultancies can apply board-level thinking without needing to set up an actual board.Because a business that's sale-ready is a business that's well run.In this episode, Sam breaks down the five areas every agency should be reviewing regularly – whether you're building to exit or just want better control of the ship.Here's what we get into:Why applying board-level thinking doesn't mean setting up a boardroom – and how to startHow to define and operationalize strategy (it's not just a slide in onboarding)Why culture starts with leadership behavior (not beers and pizza)How to build capability and resilience so your business doesn't depend on heroicsHow to reduce risk and spot gaps in capability before they break youThe one performance metric every service business should be tracking if they want to be profitableWhether you're an ops lead or MD, this one's packed with practical ways to futureproof your agency.Additional Resources:Follow Sam Wood on LinkedIn: https://www.linkedin.com/in/sam-wood-gaicd-9023a54a/ Check out Ottesu's website: https://ottesu.com.au/ Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.
Slovakia Today, English Language Current Affairs Programme from Slovak Radio
Slovakia celebrates the Feast of Saints Cyril and Methodius annually on 5 July. On this occasion, Romana Grajcarová spoke with historian Matej Harvát not only about the two saints themselves, but also about the broader context of missionary work in the Middle Ages.
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Travis, Zach, Harv and Tanner get deep with Bone Daddies.
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Trav, Zach, Harv and Tanner are back together to discuss Zach's warped tour trip.
Is your business growing, but it still feels messy?This solo episode from Harv looks back at one year of The Handbook podcast, and it's a big one. Harv recaps what he's learned from a year of speaking with ops leaders across the agency world. He packages it all into one whirlwind tour of the five core pillars of operational maturity: people, process, tools, data, and growth.If you've missed a few episodes (or want a cheat code to benchmark your agency's ops maturity), this is your starting point. Or your reset.Here's what Harv dives into:Why operational maturity, not creativity or client relationships, is the biggest differentiator for scaleWhat smart people practices actually look like, from efficient and effective hiring to career path frameworksHow to build a sales engine that doesn't rely on panicked effort or founder charismaWhy a tech stack is only as good as the strategy underneath itWhat it really means to be data-driven, beyond just dashboardsAnd what common agency growth mistakes still trip up even the most ambitious teamsPlus, you'll hear key takeaways from guests like Manish Kapur, Karl Sakas, Preston Chandler, Jenny Plant, and many more.Additional Resources:Harv's webinar on documentation & best practice here: https://youtu.be/RroxOVlSwIk Learnings and tools from Freia Muehlenbein's 'how to pitch' episode: https://www.scoro.com/blog/how-to-pitch-a-client/ Follow Harv on LinkedIn: https://linkedin.com/in/harvnagraStay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter: https://www.scoro.com/podcast/#handbook This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.
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The agency world is undergoing major shifts, with evolving business models, leaner teams, and new demands on project leaders. While disruption can feel overwhelming, it also presents opportunities for growth—if you know how to adapt. As roles blur and responsibilities pile up, resilience and flexibility have never been more essential.Joining us is Harv Nagra, Head of Brand Communications at Scoro and host of The Handbook: Agency Ops podcast, to break down how operating models are changing and what project managers can do to stay ahead. From navigating uncertainty to leading with a growth mindset, this episode offers actionable insights for anyone facing rapid change in agency life.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Harv on LinkedInCheck out Scoro and The Handbook: Agency Ops podcastRange: Why Generalists Triumph in a Specialized World
Trav, Zach, Harv & Tanner jump head first into some controversial local news and some FMK.
Lets talk. Trav, Zach, Harv and Tanner get into episode 363 with a soundboard that is smacking.
Travis, Zach, Harv & Tanner (aka Troy)
Trav, Zach, Harv and the boi Tanner
Trav, Zach and Harv have an announcement.