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Hosted by Christopher Phelps
3 episodes with Christopher Phelps
3 episodes with Christopher Phelps
2 episodes with Christopher Phelps
3 episodes with Christopher Phelps
2 episodes with Christopher Phelps
2 episodes with Christopher Phelps
2 episodes with Christopher Phelps
2 episodes with Christopher Phelps
In this NGPF Podcast episode, Yanely welcomes Christopher Phelps, founder of Financipation, who shares his journey from a military household to becoming a financial literacy advocate for underrepresented communities. He discusses the fundamentals of building wealth, including living below your means, investing in low-cost index funds, and starting a side hustle. Christopher offers practical advice for breaking the cycle of poverty and achieving long-term financial security. Tune in for insights that can help anyone take control of their financial future.
Ever wonder why some patient interactions just click while others fall flat?In episode two of the Ground Marketing Series, we explore the powerful intersection of human behavior and effective marketing strategies. By tapping into the science of trust and first impressions, you'll learn how to craft genuine connections that resonate. We delve into fundamental principles such as the Trust Formula, where credibility, reliability, intimacy, and minimized self-interest work in harmony to build a strong foundation. Discover why mastering the art of first impressions through nonverbal cues like eye contact and open body language is your key to rapid trust-building.Harness the Reciprocity Principle by understanding the power of giving first to foster a sense of gratitude and trust among potential patients. We'll guide you through using the familiarity effect, social proof, and loss aversion to create compelling marketing strategies that emphasize connection and urgency. Transform your storytelling approach by weaving emotionally resonant narratives that leave lasting impacts. Additionally, learn how small commitments can pave the way for deeper patient engagement, setting the stage for success in practice growth.What You'll Learn in This Episode:Techniques to establish trust with potential patients quickly.The importance of nonverbal communication in making a positive first impression.Tactics for leveraging reciprocity and social proof effectively.How familiarity and repeated brand exposure foster trustworthiness.How to evoke urgency through loss aversion in marketing strategies.Storytelling methods that create emotional connections with patients.The role of small commitments in building long-term patient relationships.Tune in now to boost your ground marketing techniques with proven psychological insights!Learn More About the Ground Marketing Course Here:Website: https://thedentalmarketer.lpages.co/the-ground-marketing-course-open-enrollment/Other Mentions and Links:People:Joshua ScottDr. Christopher PhelpsRobert ZajoncP.T. BarnumDaniel KahnemanAmos TverskyRobert Cialdini (Cialdini's Six Principles of Persuasion)Seth Godin "Facts tell, stories sell"Books:Influence: The Psychology of PersuasionThe Trusted AdvisorMarketing Tools/Services:Google AdsStudio 8E8If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: The psychology behind ground marketing. So I hope you enjoyed the overview of ground marketing. Now, this is the psychology behind ground marketing, understanding human behavior and building trust. This is essential to know how to ground market effectively.Now, ground marketing is more than just physically reaching out to potential patients. It's about forming genuine connections that lead to long term trust. Now to master ground marketing, you have to understand the psychological principles that govern human behavior, influence decision making and establish credibility.Now here's some unique and profound and researched back insights into how psychology applies to ground marketing, ensuring a strong and lasting impact. First thing is the trust formula. Now this is the psychological blueprint trust. Equals credibility, plus reliability, plus intimacy and self interest.Okay. That's by Charles H. Green in the Trusted Advisor. Now, the key to effective ground marketing is to maximize credibility, reliability, and intimacy while minimizing perceived self interest. The moment people feel like they're being sold to, they instinctively raise barriers. However, when approached with genuine care, expertise and value, they become open to engagement. Number one, credibility, right? Can they believe what you say? Do you have expertise, professionalism and brand presentation that all matters? Credibility, reliability. Can they count on you to follow through?So showing up consistently fosters subconscious trust. This is why we say, Hey, be consistent with your ground marketing. It proves reliability and three intimacy. Do they feel safe sharing their problems with you? So that means you've got to have empathy and active listening. That's crucial. And then for self interest, if your motives seem profit driven, if you look way too ambitious, people withdraw instead.Frame your marketing as helping rather than selling. So that's number one, the first principle, the trust formula.Two is the science of first impressions. Now, this is amazing. Seven seconds to win or lose trust. That's all you have. Neuroscience suggests that people form impressions within seven seconds of meeting someone. These impressions are 70 to 80 percent emotional. And it's based on nonverbal cues, such as body language, tone of voice, and facial expressions.So keep these things in mind right now. One, eye contact and open body language. Studies show direct contact without staring, don't make it weird, this increases perceived trustworthiness. Open palms signal honesty. kind of like a hug, right? Or you're going in for a handshake. Two is mirroring. Subtly mirroring someone's gestures and speech patterns build subconscious rapport.So if they're like, yeah, you know, I'm not feeling so Mirror that, Oh, you're not feeling so well. Yeah, kind of a thing. Okay. And then three is dopamine and the power of smiling. As you know, people can tell when you're smiling over the phone, right? A genuine smile releases dopamine, increasing positive emotional associations.So how can you apply this? Well, When engaging with potential patients at local events or businesses, right? Your physical presence is just as important as your words. Approach with open energy, a welcoming tone and attentive listening to establish an instant psychological connection. So do those three things, okay?That is the science of first impressions. Number three, this is something we talked about in the first episode. The reciprocity principle. Why giving first works. Christopher Phelps is huge on this. I know that This is a book influence written by Robert Childenny and it's the psychology of persuasion.And he mentions people feel obligated to give back when they receive something of value. So one of the strongest psychological drivers in ground marketing is reciprocity, the social norm that compels people to return a favor. So in marketing, this means. Providing upfront value without expectation, which naturally triggers a desire to reciprocate.Three things on how you can do this. Number one, tangible reciprocity. So like you're giving free samples, exclusive discounts, or helpful resources, right? That's one. Two, social reciprocity. Offering a warm introduction, referring someone to another trusted business or providing helpful advice that builds goodwill and three emotional reciprocity, expressing genuine appreciation and making the interaction about them rather than you fosters deep engagement.So you can apply this like this instead of immediately trying to pitch a service, offer a small unexpected gift or insight. Maybe a dentist at a farmer's market might give away customized smile friendly snack packs while offering oral health tips tailored to the audience, right? Hey, have some snack packs on us for free as you tour the farmer's market.You're doing this principle when you apply that. And so much more, right? So that's the reciprocity principle. Now, number four. the familiarity effect, how repeated exposure builds comfort. This is huge. Okay. There's something called the mere exposure effect. Now, the more someone is exposed to a brand, the more they subconsciously trust it, this psychological principle was first identified by psychologist Robert And he suggests that familiarity breeds likeability and credibility. Now there's three things to this. Number one, repetition, which equals trust, right? People need multiple positive encounters before making a decision. His community presence, repeated appearances at local events, schools, and businesses reinforce familiarity and three consistency in messaging using the same colors, slogans, and branding strengthens brand recall.So that's huge, by the way, don't continue to change a ton of numbers based on I'm using this number to see the ROI. Now we're using this number for mailers and ads to see the ROI. Now we're using this number to see the ROI for Google ads. It's too many numbers. There's no consistency in that, be consistent.Now, when it comes to ground marketing, successful ground marketers maintain a visible, non intrusive presence within their target community, instead of a one time event. Aim for monthly engagements at key locations, ensuring Potential patients feel comfortable seeing and recognizing the brand.this is huge. So if you feel you went to an event and that event was great, fantastic. And you go another time and it was great, fantastic. Continue to show up at this event. So I'm going to give you an example. Let's just say you do an event at a daycare and every month they allow you to go in there and set up a booth and it goes good.Continue to show up to that one. Instead of trying to do a ton of other events. One time only you could do one here and there, but make sure you build a foundation in specific locations, especially if that's where your target demographic is. So that's four. That is the familiarity Five is the social proof. People follow what others endorse. P. T. Barnum says nothing draws a crowd like a crowd. Now humans are wired to follow the lead of others. A concept known as social proof.When people see others endorsing a business, they feel safer engaging with it. Three things you need to do with this. Number one, strategic testimonials. Instead of generic reviews, you story driven testimonials featuring real customer experiences. This is why video testimonials are huge. Video testimonials gone are the days where you write down the testimonial and then put the patient's name and no pictures there or anything.It's just. A word and a random person's name, that's gone. That's dead. Don't do that no more ever again. If that's on your website, take that out I guess the second best thing you can do is picture testimonials, right? Like actually having the patient's face and then the wording, but video testimony, okay. So strategic testimonials, that's number one. Two is live demonstrations, publicly showcasing a positive customer experience creates a ripple effect. So continue to do that. And three is influencer and community partnerships. And we're going to talk about this later on.In a couple episodes, but influencer and community partnerships aligning with local influencers, well known figures, or community leaders enhances credibility. And you can apply this like this. You can encourage happy patients to leave video testimonials at community events. Alternatively, showcase real time transformations right before and after smile previews in public settings to drive curiosity.So show the before and afters, real life testimonials, show the video testimonials, but at the same time, if you're at a huge event you know, some of your patients are going to be there, take advantage of that they're on a dopamine effect right there. Endorphins are running.They're excited to see you. Hey, can you do a video testimonial for us right now? So that is social proof. Number six. Loss aversions. Why people fear missing out.Now, Daniel and Amos, Daniel Kahaneman and Amos Berski, they mentioned people are twice as motivated to avoid losses than to gain equivalent. The principle of loss aversion suggests that people hate missing out more than they love gaining something new. This is why time sensitive offers, exclusivity, and scarcity based promotions work so well in ground marketing.Give me an example. It's a limited time offers, The first 10 signups get free teeth whitening. Watch when you do that, how quickly people will run and sign up. And it's up to you at that point to say, you know what? I'm going to extend it 10 more just for right now, just because of you, I'm going to give you one more free one, right?One more free one. And you can continue to add that and say that to every single person. Everybody can get it. A hundred people can get it right. But you can say, I'm going to give one more free one just for you. They're going to feel extra special. The person signing up. And trust me, they're going to feel extra obligated to show up to that appointment to limited time offers.Second is scarcity effect. We only have 20 appointments slots available this month. Scarcity, right? FOMO, fear of missing out, creating a social momentum, right? Join 200 plus families in our smile club. Things like this encourages action. So create something, the social momentum. And you can apply like this, use subtle urgency when speaking to potential patients.For example, instead of saying we're offering a free consultation, say we have a few free consultations left this month. Would you like to claim one? And you can even get specific, we have three, we have two consultations left this month for free. What's your name and number? So I can put you down, right?Because it's gonna run out. And then watch them put their name and number down. So that is the loss aversion. This you can call it FOMO almost, right? Why people fear missing out. Seven, the power of storytelling. Emotion beats logic. Now you hear Joshua Scott from Studio 88 talk about this quite a bit, So facts tell stories sell. That's by Seth Godin. People don't remember statistics. They remember stories. Ground marketing thrives on relatable, emotionally compelling narratives that make impact. Give you an example before and after patient stories. Share real experiences where treatment changed someone's confidence or life.We know it changes smiles, but how did it change their confidence? How did it change their life? Share that personal journeys. Why did you start your practice? Authenticity breeds connection. Always, if you are a startup, if you haven't opened up yet and you're listening to this right now, please share that in your social media, share that story, share your personal journey.Why did you start your practice? Ask yourself that push record and just riff. Just talk why you started your practice. This is the beginning of your journey. You're going to see a lot of connections happen this way in a lot of new patients. And then three is emotional hooks, right? Use sensory language and patient driven success stories to make your message resonate.I'll give you an example of how you can do this. Instead of simply listing services, tell a short, powerful story at community events. For example, Last year, a mother came to us worried about her son's self confidence due to his teeth. He was being bullied. After Invisalign, he now smiles in every school picture.Look at the before school pictures. Look at the after school pictures. After Invisalign. Look at his confidence. Look how his life is changing. This kid will remember this forever. He will remember what you did forever. You changed his life. That's why we love what we do. And kind of continue with that point on right stories like these create an emotional anchor, making your brand more memorable.So that's the power of storytelling. Eight is the commitment principle. Now these are all principles when I'm mentioning involved in ground marketing, okay, the commitment principle, small yeses. Lead to big yeses. This is so huge. Robert Chiodeni says people who commit to small actions are more likely to commit to larger ones later.By getting people to say yes to a minor request, they become psychologically inclined to say yes to a bigger one.And I'll give you three examples of this, right? Micro commitments, a small step like signing up for a free newsletter makes them more likely to book an appointment. So have that two surveys and engagements. Asking simple questions like, Hey, do you floss daily increases their investment in the conversation.And it doesn't have to be about teeth either. It can be simple questions, open ended questions, right? That you're asking to the patient and then you want them to open up a little bit more, getting them to say yes in those situations or prime them to say yes in bigger situations, especially in real life when you're talking to them.So I like that a lot. And then three is loyalty and follow ups, rewarding small commitments, Give them a welcome kit. Thank you for coming in. Here's your welcome kit, right? Kind of A thing. It builds long term loyalty. And you can apply this like this. Instead of immediately asking people to schedule an appointment, start with low stakes commitments sometimes.Would you like a free smile assessment to see how your teeth could look? Once they engage, they're more likely to take the next step. So that's it. Those are the eight principles involved. In, ground marketing. Now the final thought, trust takes time, but it pays off, right? The psychology behind ground marketing revolves around trust, familiarity, and reciprocity.Now, when you apply these principles strategically, you create a system where people feel comfortable, engaged, and naturally drawn to your brand. The psychology behind ground marketing when it comes to all of this is that you really want to make lasting connections that convert into loyal patients.Every decision, a potential patient makes is influenced by subconscious biases, emotions, and behavioral triggers. Always remember that. I hope this is helpful, now I want to dive into some examples right now on how you can utilize some of these principles from the get go. Right? So number one was the trust formula, right? And we discussed what it meant, Credibility, reliability, personal connection. And then you want to have Less of a perceived self interest, So if you're marketing at a local school event, you know, you're wearing a branded polo display, a well designed clutter free banner, and you simple expert backed messaging, So you can say stuff like, Hey, did you know, 42 percent of kids have cavities by age 11. Let's help your child avoid that, right?If you're doing a specific presentation and parents are there. You want to frame yourself as an expert without feeling like a sales pitch and something like that will help you, but you want to say it in an emotional way, right? From the other things that we, learned from. So that would be more of the credibility.You're establishing yourself credible when it comes to the trust formula. Remember it's credibility, reliability, personal connection. So credibility, that's a good way. Reliability is, Hey, if you partner with a local pediatrician, don't just drop off business cards. Like I've told you, right?Instead. Set a recurring schedule. Dr. Smith, would it help if I came in once a month to answer parents questions about kids dental health? Now, this makes you reliable and on top of mind for referrals. More times out of not, they will say, Yeah, you know, we can create something for the community or we can do that.We can partner up. Reliability. You're building something together. You're seeming reliable. And third is personal connection, right? Now, personal connection, an example of application for this is if a parent at a community event expresses concern about their child's teeth, don't just push a service.Instead, relate personally. Say something like, I totally understand. I have young kids too. I always remind them that brushing is like feeding their teeth good food. Now, this builds emotional trust rather than feeling transactional. You're giving them something they can use when they get home too.And then finally, self interest, An example of this is, instead of saying, we're offering a special on teeth whitening, would you like to book? Say, a lot of people are surprised how much whiter their teeth can get with just one session. I mean, Look at the before and after pictures. Do you want to see a quick before and after preview?For you, we can make that happen, right? This picks curiosity and engagement leading to an easier yes. So these are things you can utilize, especially with the trust formula. Now, when it comes to number two, first impressions are everything. Remember the seven second rule, an example on how you can apply.This is at a local health fair. Don't sit behind a booth looking at your phone. Never ever do that. I can't tell you. And we're going to discuss this in further on how to perform for optimal results at a booth in a later episode. But this is my biggest annoyance when you see someone doing this.Stand up, make eye contact and offer a warm greeting, approach people with a natural question even, You can approach them with, Hey, how's it going? That's a question. But approach people. Have you ever seen what your smile could look like with Invisalign? Let me show you a quick digital preview, right?And then you show them. This makes interactions engaging and welcoming rather than, just pushy. First impressions are everything. Stand up, make eye contact and offer a warm greeting. No. You have to turn it on for those hours. Okay. And like I said, we'll discuss that in a later episode.Reciprocity. Number three, give first and they'll want to give back, right? An example of this is at a local gym, instead of saying, Hey, here's my business card, call us if you need a dentist, say, Hey, would your members find it helpful if we provided free sports mouth cards for youth athletes? For the young ones, If this is one of those type of gyms where they have a sports team and things like that, this works fantastic. They now feel obligated to reciprocate by recommending your practice when you do this. And it happens. Be as involved as you can be. Push the limits when it comes to this. Don't just sponsor something.Don't just make free mouth guards. The name of the game is never convenience in these things, right? Have them go to your practice, have them come to your operatory, get fitted. You know what I mean? Have their families come in because you want their families to become your patients too. There's so much involved in this.And like I say, this is going to be in a later episode as well on how to do this effectively, especially with, want to sponsor like teams and things like that. So number four is the power of, Familiarity. So the more they see you, the more they trust you. An example on how to do this is if you want to create an ongoing partnership, you can say, Hey, we'll be at a local coffee shop every Saturday, offering free coffee for new patients.When you do the coffee shop strategy, which is found in the ground marketing course, you're able to set up at the coffee shop as much as you want. And when you do that, you're able to bring people there as much as you want to, and the coffee shop loves it. And by showing up repeatedly, potential patients become more comfortable with your brand.Now, that's just one thing. Imagine showing up consistently at a gym, consistently at a school, at a senior home, at an apartment, where you feel, hey, I'm going to get a lot of new patients. I saw great results the first event, I'm going to continue to go. Be consistent. You want to be familiar with them. Five was social proof, right?People follow the crowd. Instead of saying, hey, we offer family dentistry services. Say, did you know over a hundred families in this area trust us for their dental care? And this can be written in your marketing material because it leverages social proof and it makes people more likely to consider your practice.Six with scarcity and urgency, people hate missing out. So instead of saying at a school event, we're offering free dental checkups. You can say, Hey, we're only offering 10 free checkup slots for families at this event. I can save you one right now. What's your name and number that creates urgency and drives immediate action.So you can continue to do these things, When it comes to how to apply it, we're going to make specific episodes just for these events, just for these locations, just for these businesses. if you ever wondered. And wanted to know how to get into a school ground market and get the children, the teachers, the staff to come in.We're going to do an episode on that, on gyms, on farmer's markets, on partnerships, on a lot of things, This is it. revealing it all here but if you want to know now and you want the strategies written down and you want the actual real life examples, you want to see me actually call some of these businesses, you want the Excel sheets, you want it all.There's a ground marketing course, and in that ground marketing course, you're, it's like one on one with me, right? And I continue to add to that course as well. And I'm going to put a link to that in the show notes below. Or you can just Google the ground marketing course and see what everybody else is saying about it.Now it's helped their practice as well. hope you enjoy this episode. Feel free to check out the ground marketing course. If you do, I'm excited to see you in there. And the next episode, we're going to be discussing setting up for success, ground marketing foundations, and we'll dive deeper into that.Thank you so much for tuning in and I'll talk to you in the next episode.
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/history
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/american-studies
IN EPISODE 204: Dr. Christopher Phelps discusses the art and science of ethical persuasion, emphasizing the importance of understanding Cialdini's principles of influence. He highlights common mistakes people make in persuasion, such as failing to secure commitments and the significance of the order of information presented. We also explore the ethical implications of persuasion versus manipulation, how to defend against manipulative practices and why the most persuasive people look for mutual wins. ABOUT CHRISTOPHER PHELPS: Dr. Christopher Phelps is the US CEO of the Cialdini Institute, which trains leaders and organizations around the world in the art and science of ethical persuasion. Chris is general dentist and entrepreneur who built multiple companies focused on dental products and solutions, and is the bestselling author of two books.
Listen to the rest of this premium episode by subscribing at patreon.com/knowyourenemyMatt and Sam continue the 100th episode extravaganza by answering more truly excellent listener questions and hear from more friends of the show. Topics include: leftwing politics and orthodox Christianity, how to maintain hope (especially on the socialist left), learning to love Freud, complicated family politics, and more! Plus: Dissent co-editor Tash Lewis sings "Happy Birthday" to Matt in Welsh.Sources:Charles Péguy, Portal of the Mystery of Hope (1911)Wesley Hill, "After Boomer Religion," Commonweal, April 29, 2019Herbert McCabe, "The Class Struggle and Christian Love," in God Matters (2012)Matthew Sitman, "Against Moral Austerity: On the Need for a Christian Left," Dissent, Summer 2017Dan Walden, "Gender, Sex, and Other Nonsense," Commonweal, March 1, 2021Peter Gay, Freud: A Life for Our Time(1988)Pat Blanchfield, "Death Drive Nation," Late Light, Nov 1, 2022Casey Blake and Christopher Phelps, "History as Social Criticism: Conversations with Christopher Lasch," Journal of American History, Mar 1994Sam Adler-Bell, "Beautiful Losers," Commonweal, Mar 11, 2020— "Jews in the diaspora must resist the inhumanity being done by Israel in our name," New Statesman, Nov 29, 2023— "Good Enough," The Baffler, April 2024Kim LaCapria & David Mikkelson, "Does This Photograph Show Bernie Sanders at a 1962 Civil Rights Sit-In?" Snopes, Mar 3, 2016
784: Unlocking the Power of Influence in Your Dental Practice – Dr. Christopher PhelpsDo you wonder why patients decline treatment? Do you wish your team would get things done? Then you need to harness the power of influence! To help you understand the principles behind motivating others, Kirk Behrendt brings back Dr. Christopher Phelps, CEO of The Cialdini Institute, to share the seven shortcuts to positively influence those in your practice. To learn how to get more commitment from your patients and your team, listen to Episode 784 of The Best Practices Show!Learn More About Dr. Phelps:Send Dr. Phelps an email: chris@cialdini.com Follow Dr. Phelps on Instagram: https://www.instagram.com/dr.christopherphelpsLearn more about The Phelps Institute: https://www.thephelpsinstitute.comListen to Dental Slang podcast: https://www.dentalslang.comLearn more about the Cialdini Institute: https://cialdini.comLearn More About ACT Dental:ACT's website: https://www.actdental.comACT's Instagram: https://www.instagram.com/actdentalACT's YouTube: https://www.youtube.com/actdentalACT's Facebook: https://www.facebook.com/actdentalACT's LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ACT's Twitter: https://twitter.com/actdentalMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 784: https://www.youtube.com/@actdental/videosRead How to Grow Your Dental...
Christopher Phelps is a father, husband, mechanical engineer, and financipation advisor. Generational wealth starts with self awareness and self discipline. You are capable of learning all that you were not previously taught. Contact/ Follow Chris Phelps IG: https://instagram.com/thereal_financipation https://instagram.com/mrchrisphelps Website: https://therealfinancipation.com/services/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/asher-tchoua0/message Support this podcast: https://podcasters.spotify.com/pod/show/asher-tchoua0/support
In this Dental Slang Podcast episode, we welcome Dr. Christopher Phelps. Dr. Phelps is an entrepreneur, general dentist, author, certified Colby trainer, and an expert in ethical influence and persuasion. He discusses his new role with Sunrise Dental Solutions, his extensive background in marketing, and his recently published book, "The Complete Book on Dental Marketing." Dr. Phelps shares his journey into the world of marketing and how he had to learn the hard way when he was spending $36,000 a month on marketing to acquire just 60 new patients. He eventually turned things around, increasing new patients to over 300 per month while reducing marketing costs by 74%. He emphasizes the importance of tracking marketing efforts to know what's working and what's not. Dr. Phelps also delves into the science of ethical influence and persuasion, discussing the principles that can help dentists improve case acceptance. His new book "The Complete Book on Dental Marketing" goes into detail describing the lead generation phase and the lost opportunity phase. Dr. Phelps explains the seven critical pillars for successful marketing, such as understanding the target market, crafting the right message, creating compelling offers, and selecting the right marketing medium. Learn more about the significance of addressing attrition in dental practices. He provides valuable insights into adapting marketing strategies during times of uncertainty. The episode concludes with Dr. Phelps sharing some dental slang terms related to marketing, including "A/B split testing" and "haystack marketing." He encourages dental professionals to reach out to him for coaching and offers a special gift for those interested in an hour-long consultation. Tune in to hear Dr. Christopher Phelps' expertise in dental marketing, his journey to success, the key principles outlined in his latest book, and valuable insights into improving dental practice marketing and case acceptance. To learn more about Dr. Phelps' lastest book, click here for more information. “With this outstanding book, Dr. Phelps provides a masterclass on dental marketing. Employing compelling stories and convincing data, he reveals how powerful principles of marketing and psychology can be converted into actionable steps for increased patient satisfaction, loyalty, and growth. There's nothing else like it.”
Today I'm joined by my brother from another mother, Chris Phelps, who is an entrepreneur, general dentist, podcaster, and bestselling author. Also a certified COLBY trainer, certified in ethical influence with the Cialdini method, founder of Golden Goose Scheduling, and much more, Chris joins us to share insight into the strategies he has used and the methods that actually work when it comes to marketing a dental practice. Check out the show notes for more information! P.S. Whenever you're ready, here are some other ways I can help fast track you to your Freedom goal (you're closer than you think) : Schedule a Call with My Team: If you'd like to replace your active practice income with passive investment income within 2-3 years, and you have at least 1M in available capital (can include residential/practice equity or practice sale), then schedule a call with my team. If it looks like there is a mutual fit, you'll have the opportunity to attend one of our upcoming member events as a guest. Become a Full-Cycle Investor: There are many self-proclaimed genius investors today who think everything they touch turns to gold. But they're about to learn the hard way what others have gained through “expensive” experience. I'm offering a free report on how to become a full-cycle investor, who knows how to preserve and grow capital in Up and Down markets. Will you be prepared when the inevitable recession hits? Get your free report here.
Subscribe on YouTube!https://www.youtube.com/channel/UCN_WFva8X0VAWLez4qGsbKAThank you all for always tuning in! Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes!Find Out MoreThank you for listening to The Making of Smile & Co. podcast. If you enjoyed it, please share with anyone you think will gain value from the show by clicking on one of the sharing tabs above.Also, please consider leaving an honest review on iTunes. It helps other listeners find the show, and I would be forever grateful.Questions or comments? Feel free to contact me here.Follow me on Instagram or Facebook and improve your dental practice every day!Have you subscribed? Don't miss a single episode!Subscribe: iTunes | Android | Email | RSS | MoreListen to podcasts and learn more about The Dental Marketer on the website.Remember that Ashley's revolutionary dental practice is being built in real time. Follow her incredible journey and message her through Facebook or Instagram to say hi or to ask questions about her experience. Email her at drashley@smileandcompany.com.Want your questions to be answered on the podcast?Join The Making of a Dental Startup Facebook Group to ask us absolutely any questions! Join the group, interact and ask your questions here! See you in The Making of a Dental Startup Facebook Group.
Today we are joined by Dr. Chris Phelps of The Phelps Institute to discuss Work Smarter, Not Harder; Marketing to Your Ideal Dental Clients and much more!Dr. Christopher Phelps is an entrepreneur, general dentist, and an amazon best-selling author of the book, Grow Your Dental Membership Plan and The COMPLETE Book On Dental Marketing. He is a certified Kolbe Trainer and is also an expert in the science of ethical influence and persuasion having received his Cialdini Method Certified Trainer (CMCT) certification under acclaimed behavioral scientist, Dr. Robert Cialdini.He currently practices in Charlotte NC and is the cohost on the Dental Slang and Marketing Mindset podcasts. He is the founder and president of Golden Goose Scheduling, The Phelps Institute, and Dental Membership Direct. Golden Goose Scheduling helps practices answer and schedule more new patient calls while reactivating patients who are overdue for hygiene care. The Phelps Institute was founded to train Dentists in both the clinical and business aspects of running their practice. At Dental Membership Direct, his team helps offices create, implement and grow their own in-house dental membership plan.Recently, Dr. Phelps Co-Founded, Your Marketing CEO. Your Marketing CEO advises practices to make sure they are getting a return for their marketing investment.Learn More:https://www.thephelpsinstitute.com/ ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/
Dr. Phelps sat down with us to discuss an incredible marketing strategy that helped build his practice! If you ever wanted to visit senior citizen homes/ independent living homes and specifically market to them... then listen up!Dr. Christopher Phelps linksPhelps Institute: https://www.thephelpsinstitute.com/The Complete Book on Dental Marketing: https://www.edrapublishing.com/home/596/the-complete-book-on-dental-marketing.html?fbclid=IwAR1bYwP1EAzObmKgBfOuvDC7BulUPPhQAV5mi16owGOJ6teeXhYhjpUlUQwThank you all for always tuning in! Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes!Find Out MoreThank you for listening to The Making of Smile & Co. podcast. If you enjoyed it, please share with anyone you think will gain value from the show by clicking on one of the sharing tabs above.Also, please consider leaving an honest review on iTunes. It helps other listeners find the show, and I would be forever grateful.Questions or comments? Feel free to contact me here.Follow me on Instagram or Facebook and improve your dental practice every day!Have you subscribed? Don't miss a single episode!Subscribe: iTunes | Android | Email | RSS | MoreListen to podcasts and learn more about The Dental Marketer on the website.Remember that Ashley's revolutionary dental practice is being built in real time. Follow her incredible journey and message her through Facebook or Instagram to say hi or to ask questions about her experience. Email her at drashley@smileandcompany.com.Want your questions to be answered on the podcast?Join The Making of a Dental Startup Facebook Group to ask us absolutely any questions! Join the group, interact and ask your questions here! See you in The Making of a Dental Startup Facebook Group.
This ENCORE Episode focuses on getting your marketing ROI for your start UP
Case acceptance, treatment planning, and guiding patients to making the best choices for their oral health are challenges many dentists face.Ashley Joves, DDS and Dr. Christopher Phelps engage In a thought provoking conversation that includes...The Six Principles of Persuasion Reactive vs. Proactive mindsetsThe Reasons why people say no to treatmentAnd more!We have the honor of Introducing Christopher Phelps as the first speaker at our Napa Retreat!Nov 16-20, 2022Reserve your spot at www.themakingofpodcast.com/retreatEnter promo code: PHELPS to receive $500 off early bird pricing
Have you ever poured your heart and soul into a complex treatment plan only to have the patient avoid scheduling the appointment or completely ghost you? In this episode of The Patient First Podcast, Dr. Laskin talks with Dr. Christopher Phelps, a dentist, author and entrepreneur, about issues, reality and problems dentists face when it comes to case acceptance and how to overcome them. Save $400 on the Maximum Case Acceptance Workshop at www.UpgradeDental.com/Phelps. To get your free copy of The Patient First Manifesto visit www.PatientFirstBook.com.
Dr. Christopher Phelps is a General Dentist, Author, Cialdini Method Certified Trainer, and Founder of The Phelps Institute. The Phelps Institute helps doctors receive the training and develop the courage needed to overcome clinical and business hurdles during the prime 20 years of their practice. Dr. Phelps is a key opinion leader in several large dental companies and was awarded the 2016 Doctor's Choice National Dentist Award out of 6000 people nominated. Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. For the last eight years, Dr. Phelps has worked with companies like Nobel Biocare, Sybron Dental, Implant Direct, BioHorizons, and OsteoReady to train General Dentists from all over the country in the surgical art of implant placement. He is a member of the Academy of General Dentistry, the International Congress of Oral Implantology, and the Academy of Osseointegration. In this episode… Are you a dental practitioner looking for a way to expand your patient base and stand out in your community? What steps are you taking to engage your clients and scale your dentistry business? If you need ideas and inspiration on taking your practice to the next level, don't miss this episode of the Tiger Performance Podcast! Nowadays, business leaders — be it in dentistry or any other industry — lack a proactive mindset. They lack the skills needed to engage with their customers in a way that creates trust between them. Dr. Christopher Phelps employs Cialdini's Six Principles of Persuasion to solve business problems and achieve long-term success. In this episode of the Tiger Performance Podcast, Steve Adams sits down with Dr. Christopher Phelps, Dentist, Author, and Founder of The Phelps Institute, to discuss his entrepreneurial journey in dentistry and the fundamentals of running a successful business. Dr. Phelps explains what influenced his decision to become a dentist and an entrepreneur in the dentistry world, how he uses Cialdini's Principles of Persuasion to achieve his goals, and his ideal clientele for his businesses.
Maximizing results from your Dental Marketing EffortsDr. Christopher Phelps is an entrepreneur, general dentist, and an amazon best-selling author of the book, Grow Your Dental Membership Plan. He currently practices in Charlotte, NC and is the host of the Dental Slang podcast. Today Dr. Phelps covers Maximizing results from your Dental Marketing Efforts.He is the founder and president of Golden Goose Scheduling, The Phelps Institute and Dental Membership Direct. Golden Goose Scheduling helps practices answer and schedule more new patient calls while reactivating patients who are overdue for hygiene care. The Phelps Institute was founded to train Dentists in both the clinical and business aspects of running their practice.At Dental Membership Direct, he helps offices create, implement and grow their own in-house dental membership plan.Dr. Phelps is a certified Kolbe Trainer and is also an expert in the science of ethical influence and persuasion having received his Cialdini Method Certified Trainer (CMCT) certification under acclaimed behavioral scientist, Dr. Robert Cialdini. In 2016 and 2018, Dr. Phelps was nominated by his dental colleagues and selected the top honor as the Doctor's Choice National Dental Award winner. Due to his high degree of peer recognition and professional achievement, in 2020, he was recognized by the Global Summits Institute as being one of the Top 100 Dentists in the World.Want to learn more about The Phelps Institute?Visit: ThePhelpsInstitute.comWant to Listen to all of The Dental Brief Episodes?Visit: dentalbrief.comOur Sponsor: OmniPremier.com
In this episode with Dr. Phelps, we discussed his new dental marketing book, 5 stages of the new patient cycle, the silent killer of most dental offices production and marketing ROI, and much more. Dr. Phelps and I met at a dental networking event in Charlotte. Our conversation was pretty exciting because he is a dentist that understands marketing and the need to convert new patient leads. With Med Rank Interactive being a dental marketing agency, we both found that our tools, experiences, and passion to help the dental space is needed to help dentists grow their profitability and assist patients with their oral health. Dr. Christopher Phelps is an entrepreneur and general dentist in Charlotte, NC. He is the host of the Dental Slang Podcast and an Amazon best-selling author of the book, Grow Your Dental Membership Plan. In 2005, he launched the Phelps Institute, which today is dedicated to providing Dentists live patient experiences to go along with their didactic learning. In addition, Dr. Phelps' Strategic Practice coaching group works with Dentists on the business side of things to help Doctors reach their goals and grow their practices. In 2016 he launched Golden Goose Scheduling which has since become the premier new patient scheduling service for Dentists in the US and Canada. Recently, he partnered up with Dental Membership Direct which is an online software tool to help Dentists create and manage in-house dental membership plans they offer to uninsured patients. Dr. Phelps is a Kolbe Certified Trainer and is also an expert in the Science of Influence and Ethical Persuasion. He has studied under the Authority in this field, Dr. Robert Cialdini and was awarded the title: Cialdini Method Certified Trainer (CMCT). Dr. Phelps: https://www.drphelpshelps.com/about/ The Phelps Institute: https://www.thephelpsinstitute.com/ Golden Goose Scheduling: https://goldengoosescheduling.com/ Dental Membership Direct: http://www.dentalmembershipdirect.com/optin31569574 Med Rank Interactive: https://medrankinteractive.com/ #healthcaredigitalmarketingpodcast #lamarhull #marketingpodcast #medrankinteractive #drphelps #dentalmembershipdirect #dentalmarketing #newpatients #goldengoosescheduling #dentalcoaching #dentalslangpodcast
"A Zombie's Christmas Carol" was the first film Jonathan made with his two younger brothers, Stephen and Christopher Phelps, as well as the first Muckraker/Nice Guys collaboration, more recently known as The Ravacon Collective. This 15 min fllm is full of B-movie holiday fun for the whole family, with flying red blood and spraying green zombie goo to help spread the Christmas spirit! A Muckraker and Niceguys Production 'A Zombie's Christmas Carol' Directed by Jonathan Phelps, Stephen Phelps, and Christopher Phelps Originally Made in 2004 Watch the Zombie Goodness Here. Keep Up-to-date with Muck Films: http://muckfilm.com/ --- Send in a voice message: https://anchor.fm/ehpodcasts/message
In the second part of our discussion with Dr. Christopher Phelps, he spills his step-by-step processes on how to hold different conversations with patients in order to effectively increase case acceptance. Listen, learn, and leave with lots of actionable tactics!We chatted:-The chair is the center of influence - how to leverage it to increase case acceptance-How being prepared to hear "no" can still lead to your patient leaving the office with a treatment plan-The best way to present choices to patients for a higher success rateChris@drphelpshelps.com
Dr. Christopher Phelps joins Katie and Curtis in a value packed episode surrounding case acceptance, and the interpersonal and emotional aspects that play a role in increasing it. We chatted:-How empathy & sympathy are some of your best tools for case acceptance-Patients make their decisions based off what you teach them and how they perceive you-Dealing with patients' pre-established judgements and how to refocus their mindset to prioritize oral health-Knowing which options to give, how many to offer, and how to guide them to the best decisiondrphelpshelps.com Chris@drphelpshelps.com
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/american-studies
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/gender-studies
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/history
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/intellectual-history
If the United States has been so hostile to Marxism, what accounts for Marxism's recurrent attractiveness to certain Americans? Marxism and America: New Appraisals (Manchester University Press, 2021) sheds new light on that question in essays engaging sexuality, gender, race, nationalism, class, memory, and much more, from the Civil War era through to 21st century cultures of activism. This book is an invaluable resource for historians and theorists of US political struggle. I was joined for this interview by editors Christopher Phelps and Robin Vandome (both University of Nottingham), and contributors Mara Keire (Oxford University) and Andrew Hartman (Illinois State University). We discussed the impetus behind the book and its broader scholarly context, before turning to Mara's chapter ("Class, commodity, consumption: theorizing sexual violence during the feminist sex wars of the 1980s") and finally Andrew's chapter ("Rethinking Karl Marx: American liberalism from the New Deal to the Cold War"). We hope you enjoy our conversation as much as we enjoyed recording it! Catriona Gold is a PhD candidate in Geography at University College London, researching security, subjectivity and mobility in the 20-21st century United States. Her current work concerns the US Passport Office; she has previously published on US Africa Command and the 2013-16 Ebola epidemic. She can be reached by email or on Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network
In this episode Dr. Chris Phelps talks to us about emailing existing patients for referrals and how to build an influence based referral system. He lets us know how often should we contact our existing patients for referrals, the script on what to say, and who NOT to ask for any referrals/ reviews. Chris also tells us his current systems that he built for his practice to obtain new patients from his existing patients.You can reach out to Dr. Christopher Phelps here:Email: chris@drphelpshelps.comNovember 12-13th Principles of Persuasion for Dentistry Workshop: https://thephelpsinstitute.ticketbud.com/the-principles-of-persuasion-for-dentistry-workshop-5195c18b-5a03434e30a9?pc=DSNWebsite: https://www.wonderistagency.com/If you want your questions answered on Monday Morning Marketing, ask me on these platforms:Email: michael@thedentalmarketer.siteMy Newsletter: https://thedentalmarketer.lpages.co/newsletter/Ground Marketing Facebook Group: https://www.facebook.com/groups/738965052973156The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041
US historian Christopher Phelps, associate professor at Nottingham University, tells us Joe Biden's “visceral, personal” opinions on Afghanistan have been shaped by his feelings as a father. His son, Beau, served in Iraq in 2009. He died in 2015 from a brain tumour, and Christopher says many of President Biden's decisions in the Oval Office appear to have been influenced his family.We also discuss the international repercussions of the withdrawal from Afghanistan, including asking if the collapse of Kabul can be compared to the fall of Saigon in 1975. See acast.com/privacy for privacy and opt-out information.
Avoid the COVID Mindset Gap Episode #295 with Dr. Christopher Phelps You may be tired of hearing about the pandemic, but this topic is worth listening to! Today, Kirk Behrendt brings in Dr. Christopher Phelps to explain the two mindsets that the pandemic created: risk-tolerant and risk-adverse. By understanding these ways of thinking, you can build strategies to change your patients' and teams' behaviors to grow your practice — especially during this time of uncertainty. To learn the best ways to market effectively to both mindsets, listen to Episode 295 of The Best Practices Show! Main Takeaways: COVID-19 created two main types of mindsets: risk-tolerant and risk-averse. Analyze who's coming in and why so you can improve your marketing. Create the conditions to drive patients to you and stay long-term. Use the social proof and authority principles to market to both mindsets. Market more to your risk-tolerant patients — they're still looking to get in somewhere. Listen to your patients' insights to come up with solutions. Remind patients of all the safety precautions you're taking. Positive Google reviews can attract more risk-tolerant patients. Now is the best time to offer membership plans for patients. Be adaptable to get ahead. Quotes: “Whether you realize it or not, when your patient walks through the door of your practice, they're coming in with a mindset already established. And most of the time, unfortunately, the mindset they're coming in with is competing with what we want to talk about. So, potentially, if their mindset competes, the door to “yes” is already shut in our face.” (09:26—09:43) “Before COVID-19, 80% of our patients were more proactive, especially when given choice in the matter. And the minority were the reactive mindset ones, the ones that would just put it off until it's too late. Now, COVID-19 has flipped the paradigm because this new mindset that pairs well with this proactive and reactive is, are they risk-tolerant or are they risk-averse. And what we're finding is the risk-tolerant mindset tends to go along with the reactive mindset people, the ones that are taking the calculated risk by letting things get worse.” (12:01—12:31) “All of those reactive mindset people, those risk-tolerant people, had always felt like they could get into a dentist anywhere at any time when their issue became apparent. That was what their calculated risk was, ‘Yeah, it doesn't bother me today. But when it does tomorrow, I'll find a dentist somewhere.' But what did the shutdown show them? When their problem did manifest, could they find us? Could they get in somewhere? And the answer was, they could not. So, what it did was it created this powerful scarcity effect.” (12:52—13:20) “While we had the risk-tolerant folks filling our chairs — that's great — guess who's not coming in right now, and still really isn't coming in unless they have a big dental issue? That risk-adverse crowd, the majority of our patients.” (15:16—15:28) “When I talk to a lot of the dentists that follow my advice on this, it's been off the charts. In fact, many of our practices like mine, we actually produced so much towards the end of the year that we made up for the two-month gap. It was like we never even shut down . . . because we were tapping into that risk-tolerant mindset, getting as much done as possible. And they were more than happy to say yes because they didn't want to be stuck in that same situation again.” (17:13—17:38) “I've almost been in practice for 20 years. I'm still going through the risk-tolerant folks, because we had a ton of them to get through. You built your practice on them; you just hadn't realized they only come in on occasion.” (17:45—17:55) “My main advice is . . . and I still feel like you need to be doing this now, you've got to increase your marketing efforts to find more of those risk-tolerant patients. They're still looking to get in somewhere. They're still not sure who's open
AGD Podcast host Wes Blakeslee, DDS, MAGD, talks with Christopher Phelps, DMD, CMCT, a general dentist, entrepreneur and best-selling author about applying principles of influence and persuasion to use to grow practice review. He talks about the importance of relationships and trust and how he works with dental practices to help them overcome obstacles that are keeping them from building strong dental practices that improve patient outcomes and overall revenue goals.
Tighter Tier 2 restrictions are being imposed in London to stop the Covid-19 epidemic worsening. But the government announcement hasn't stopped speculation that a much tougher 'circuit breaker' is still around the corner. Our education editor Anna Davis says the rumours have got headteachers worried that an effective 'lockdown 2' is on its way, with no way to prepare. Anna tells us how teachers are concerned another extended break could harm children who have already had a disruptive year. And, Donald Trump has threatened to remove protections for tech companies after Twitter and Facebook censored a story about Joe Biden's son, Hunter. The New York Post story claims Hunter Biden introduced his father to a top executive at a Ukrainian energy firm before the former vice president lobbied for the firing of a prosecutor who had investigated the company. It's been denied by Joe Biden and the Democrats. The story's the latest in a long line of what's called "October Surprises" in Us elections. We speak to US politics historian Christopher Phelps on when they started and whether they ever have any effect on the result See acast.com/privacy for privacy and opt-out information.
#CutHisMic has been all over social media after a US presidential debate that descended into chaos. Moderator Chris Wallace seemed unable to control Donald Trump, who repeatedly shouted at, insulted and interrupted Joe Biden in Cleveland. Christopher Phelps, associate professor of American studies at Nottingham University, tells us why the TV network would have been reluctant to silence a sitting president, but bosses looking at future debates might well be quicker on the trigger. He also says Mr Trump's aggressive strategy will likely have backfired, with those still undecided on how to vote looking for more substance on what's being done about coronavirus, the economy and a race crisis in the States. Also, France has decided to let restaurants stay open past the country's 10pm curfew, although the rules are unchanged for pubs. The Evening Standard's Jonathan Prynn says that's caught the attention of the hospitality trade here, which says lockdown rules are making it nearly impossible for them to get enough customers through the doors. Meanwhile, the curfew's also being partly blamed for a continuing lack of passengers on public transport in London. Ros Morgan, from the Heart of London Business Alliance, tells us why TFL needs a five year bailout deal to make sure services keep running through the pandemic and beyond. See acast.com/privacy for privacy and opt-out information.
An entrepreneur and Amazon bestselling author, Chris is also a general dentist practicing in Charlotte NC. In his first seven years of practice Chris grew his practice revenue by a factor of 10X: growing from one practice location to four. After selling two of those offices for profit, Chris focused on maximizing the capacity of his remaining two practices and enjoyed two consecutive years of $1,000,000 revenue growth in each of the two practices, effectively collecting with two offices what he had collected when he owned four. In addition to being a Kolbe Certified Trainer, a key opinion leader to several large dental companies, and understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. He has studied under the authority in this field, Dr. Robert Cialdini, and is the only dentist in the world to be named a Cialdini Method Certified Trainer (CMCT). Chris uses Cialdini's Principles to ethically steer patients to more referrals, decreased no shows and higher case acceptance.
Get ready! We're doing something a little different on today's podcast. I'm having my very first interview ever on Feeling Good, and I couldn't be more excited. I just spent a weekend seminar with fellow dentist Dr. Christopher Phelps, and I want to share the insights we made over the weekend with all of you, my favorite listeners. Dr. Phelps is sharing with us today his experience with the power of persuasion. Or, as he calls, “pre-suasion”. Working with Robert Cialdini's 6 Principles of Influence, Dr. Phelps is changing the way we think about our patients and their treatment plans. We're talking today about Dr. Phelps' techniques and how you can use them in the dentist's chair. It's all about setting the stage for helping patients accept the treatment options you're explaining and how to offer them the best possible treatment. Where did this unique perspective come from? Dr. Phelps answers that and many other questions about his dental career today, but the most important question we dive into on this episode is how you can change not only our mindset but also that of your patients' and your staff. When it comes to the powers of persuasion and pre-suasion, it's all about looking closer and what we say and the questions we ask. Ultimately, you want to get your patients into a “proactive mindset”. According to Dr. Phelps, this proactive mindset is what separates the perceptive patients from the more stubborn ones. If you want patients to respond positively to your treatment options, you have to prime them to be proactive. We discuss the persuasive techniques you can use in your own dental practice to achieve this mindset, including setting the mood and asking the right questions. It's like I'm always saying - your thoughts have the power to create your reality. What we say matters, and you do have the power to create a proactive mindset in your patients and your team and even yourself. If you're ready to be an influencer and take on the proactive mind, tune in right now to hear the nuggets Dr. Christopher Phelps is sharing with us. In This Episode You Will Learn: What my listeners are saying about this podcast 1:20 All about Dr. Phelp's dental experience and entrepreneurship 2:40 How to recognize the different ways people make their decisions 8:20 How to prime a proactive mindset in your patients 10:55 What a proactive mindset looks like in the dental chair 18:55 Tricks for setting - and sticking to! - your goals 24:29 Where you can learn more about the 6 Principles of Influence 26:20 Some Questions We Discuss: What entrepreneurial strengths can be applied to our dental careers? 4:10 How did Dr. Phelps start training with these principles of influence? 6:06 What's the difference between “persuasion” and “pre-suasion”? 10:13 What is a mindset and how do we shape it? 11:50 How does language shape our mindsets? 14:51 What are the most common mistakes dentists make when it comes to persuasion? 20:22 What is Dr. Phelp's favorite movie and how does it influence his mindset? 28:34 Resources: Visit my website: TheLifeCoachForBusyDentists.com Listen to more episodes: Feeling Good Podcast Visit Dr. Phelps' website: GuideThemToYes.com and Drphelpshelps.com. Check out these books by Robert Cialdini: Influence: Science and Practice and Pre-suasion: A Revolutionary Way to Influence and Persuade
Get ready! We’re doing something a little different on today’s podcast. I’m having my very first interview ever on Feeling Good, and I couldn’t be more excited. I just spent a weekend seminar with fellow dentist Dr. Christopher Phelps, and I want to share the insights we made over the weekend with all of you, my favorite listeners. Dr. Phelps is sharing with us today his experience with the power of persuasion. Or, as he calls, “pre-suasion”. Working with Robert Cialdini’s 6 Principles of Influence, Dr. Phelps is changing the way we think about our patients and their treatment plans. We’re talking today about Dr. Phelps’ techniques and how you can use them in the dentist’s chair. It’s all about setting the stage for helping patients accept the treatment options you’re explaining and how to offer them the best possible treatment. Where did this unique perspective come from? Dr. Phelps answers that and many other questions about his dental career today, but the most important question we dive into on this episode is how you can change not only our mindset but also that of your patients’ and your staff. When it comes to the powers of persuasion and pre-suasion, it’s all about looking closer and what we say and the questions we ask. Ultimately, you want to get your patients into a “proactive mindset”. According to Dr. Phelps, this proactive mindset is what separates the perceptive patients from the more stubborn ones. If you want patients to respond positively to your treatment options, you have to prime them to be proactive. We discuss the persuasive techniques you can use in your own dental practice to achieve this mindset, including setting the mood and asking the right questions. It’s like I’m always saying - your thoughts have the power to create your reality. What we say matters, and you do have the power to create a proactive mindset in your patients and your team and even yourself. If you’re ready to be an influencer and take on the proactive mind, tune in right now to hear the nuggets Dr. Christopher Phelps is sharing with us. In This Episode You Will Learn: What my listeners are saying about this podcast 1:20 All about Dr. Phelp’s dental experience and entrepreneurship 2:40 How to recognize the different ways people make their decisions 8:20 How to prime a proactive mindset in your patients 10:55 What a proactive mindset looks like in the dental chair 18:55 Tricks for setting - and sticking to! - your goals 24:29 Where you can learn more about the 6 Principles of Influence 26:20 Some Questions We Discuss: What entrepreneurial strengths can be applied to our dental careers? 4:10 How did Dr. Phelps start training with these principles of influence? 6:06 What’s the difference between “persuasion” and “pre-suasion”? 10:13 What is a mindset and how do we shape it? 11:50 How does language shape our mindsets? 14:51 What are the most common mistakes dentists make when it comes to persuasion? 20:22 What is Dr. Phelp’s favorite movie and how does it influence his mindset? 28:34 Resources: Visit my website: TheLifeCoachForBusyDentists.com Listen to more episodes: Feeling Good Podcast Visit Dr. Phelps’ website: GuideThemToYes.com and Drphelpshelps.com. Check out these books by Robert Cialdini: Influence: Science and Practice and Pre-suasion: A Revolutionary Way to Influence and Persuade
In The Past Lane - The Podcast About History and Why It Matters
This week at In The Past Lane, the American History podcast, I speak with Holly Jackson about her new book, American Radicals: How 19th Century Protest Shaped The Nation.” Jackson is an associate professor of English at the University of Massachusetts, Boston. She has written widely on US cultural history for scholarly journals, as well as the New York Times, the Washington Post, and the Boston Globe. In the course of our discussion, Holly Jackson explains: How American radicals – from abolitionists and free thinkers, to women’s rights advocates to socialists – reshaped American society in the 19th century. How these radicals justified their critique of US society by invoking the Founders and calling upon Americans to live up to their high ideals of liberty, equality, and justice. How some Americans resisted the emerging capitalist economy by forming cooperative societies based on socialist principles – places like Brook Farm and New Harmony. Why some radicals attacked mainstream religion as an impediment to social progress, either for advocating superstitious ideas or upholding evil practices like slavery of women’s subjugation. Why it’s important to acknowledge that the American past – just like the present – has been rocked by radicals demanding major social change. Recommended reading: Holly Jackson, American Radicals: How 19th Century Protest Shaped The Nation (Crown, 2019) Howard Brick and Christopher Phelps, Radicals in America: The U.S. Left since the Second World War Michael Kazin, American Dreamers: How the Left Changed a Nation Timothy Patrick McCarthy, John Campbell McMillian, et al., The Radical Reader: A Documentary History of the American Radical Tradition Howard Zinn, A People's History of the United States More info about Holly Jackson - website Follow In The Past Lane on - Twitter @InThePastLane Instagram @InThePastLane Facebook: InThePastLanePodcast YouTube: InThePastLane Music for This Episode Jay Graham, ITPL Intro (JayGMusic.com) Kevin McCleod, “Impact Moderato” (Free Music Archive) Andy Cohen, “Trophy Endorphins” (Free Music Archive) Borrtex, “Perception” (Free Music Archive) Jon Luc Hefferman, “Winter Trek” (Free Music Archive) The Bell, “I Am History” (Free Music Archive) Production Credits Executive Producer: Lulu Spencer Technical Advisors: Holly Hunt and Jesse Anderson Podcasting Consultant: Dave Jackson of the School of Podcasting Podcast Editing: Wildstyle Media Photographer: John Buckingham Graphic Designer: Maggie Cellucci Website by: ERI Design Legal services: Tippecanoe and Tyler Too Social Media management: The Pony Express Risk Assessment: Little Big Horn Associates Growth strategies: 54 40 or Fight Recommended History Podcasts Ben Franklin’s World with Liz Covart @LizCovart The Age of Jackson Podcast @AgeofJacksonPod Backstory podcast – the history behind today’s headlines @BackstoryRadio Past Present podcast with Nicole Hemmer, Neil J. Young, and Natalia Petrzela @PastPresentPod 99 Percent Invisible with Roman Mars @99piorg Slow Burn podcast about Watergate with @leoncrawl The Memory Palace – with Nate DiMeo, story teller extraordinaire @thememorypalace The Conspirators – creepy true crime stories from the American past @Conspiratorcast The History Chicks podcast @Thehistorychix My History Can Beat Up Your Politics @myhist Professor Buzzkill podcast – Prof B takes on myths about the past @buzzkillprof Footnoting History podcast @HistoryFootnote The History Author Show podcast @HistoryDean More Perfect podcast - the history of key US Supreme Court cases @Radiolab Revisionist History with Malcolm Gladwell @Gladwell Radio Diaries with Joe Richman @RadioDiaries DIG history podcast @dig_history The Story Behind – the hidden histories of everyday things @StoryBehindPod Studio 360 with Kurt Andersen – specifically its American Icons series @Studio360show Uncivil podcast – fascinating takes on the legacy of the Civil War in contemporary US @uncivilshow Stuff You Missed in History Class @MissedinHistory The Whiskey Rebellion – two historians discuss topics from today’s news @WhiskeyRebelPod American History Tellers @ahtellers The Way of Improvement Leads Home with historian John Fea @JohnFea1 The Bowery Boys podcast – all things NYC history @BoweryBoys Ridiculous History @RidiculousHSW The Rogue Historian podcast with historian @MKeithHarris The Road To Now podcast @Road_To_Now Retropod with @mikerosenwald © In The Past Lane, 2019
Dr. Christopher Phelps, DMD talks to Dr. Justin Trosclair DC on A Doctor's Perspective Podcast. Dental membership practice details to implement, top 3 Cialdini influencer methods detailed (like me, consistency, commitment), coaching and marketing secrets by Dr. Christopher Phelps DMD. Influence is important and requires a team approach. Dr. Chris is the only dentist with the Cialdini Method Certified Trainer (CMCT) distinction. What's great about this method is that he was able to customize it and relate it for dentists. No one wants to recreate the wheel and if you can skip the mistakes of others, well then he did his job. How do you persuade or influence a patient to want what you are offering (by their own intent) because we already know they need it (people usually only buy what they want). Like Me Principle One of the most overlooked principles is the “Like Me” principle. It's not only rapport but patients like to do business with people they Like but also have similarities to .Find one thing in common before you start talking about dentistry and what's wrong with them. Consistency Principle This is the second most overlooked principle: being Consistent. Consistency starts with commitments. Small commitments / agreements build on each other and can lead to a yes to avoid the in congruence that would have been built. He learned after selling two of his best clinics and taking over two of his least performing, the importance of real commitments. Patients not showing up, not giving reviews, not paying their bills, staff slacking and more were all the telltale signs that whatever verbal yes they said, was not a real commitment. Levels of Commitment Verbal (lowest) Write it Down Put Money On It Public Knowledge of your Commitment (most) When are the best times to build rapport and build the level of commitments? Is it all on you and how does staff play a role? Marketing Of all the types of marketing, he prefers grassroots methods. Why the bias and what does he classify as grassroots methods? Dr. Phelps also mentions making sure staff is trained to handle marketing efforts- listen to learn how. We do go over his ideas for facebook marketing as well. Hint: Dr. Chris details how to use social proof to differentiate yourself on ads so you stop competing on price alone. It's amazing how testimonials accomplish so much in getting people to call you and not your competition. Membership Practice (Fee for Service) The aging population is growing like wildfires in California. How do you engage with this group to have them actually make and show up to appointments. They typically went from a making money mentality to a scarcity mentality once they started living on their finite lifetime savings. How do we combat that “expense based” outlook, especially when they no longer have dental insurance to help cover the expense. This revelation was the catalyst for him to write a book on Membership Practices. Dr. Phelps is a fee for service practice and discusses aspects of the membership practice method and how that can be implemented into your office. How to estimate what price to charge and benefits to offer? Wherever the patients focus is, is how they make a purchasing decision. You have to remember if you do the steps he talks about, price doesn't have to be the determining factor for the majority of your patients. Dental Coaching His seminars will help you communicate. How to present the care you were already going to recommend in a way that takes it from a need to a want so more patients will say yes as well as presenting the fee so they will actually make the appointment and pay. You should really have a buffer day to think and manage staff issues, ordering supplies, marketing etc. Do this and all of a sudden your time away from work can be spent focused more on family and friends. Also, when at home, keep the phone in your pocket and give the pers...
Welcome to the BRAND NEW Dental Slang Podcast! We are your hosts - Dr. Christopher Phelps from North Carolina and Dr. Jodi Danna-Denton on the mic from Texas. We’re ready to talk about something that’s often overlooked in a dental office - slang. What is slang? Well, slang is more than just the way people talk. What we’re interested in is why people say the things they say. Where do these terms comes from and what inspired them to stick around? Because sometimes slang can stick around for so long that the very people using it don’t even remember where it came from! Dentists are no different. We use slang in our offices to describe everything, from dental tools, to fluoride, even insurance claims. Patients use their own slang with us, too. It can be a riot learning all of our different analogies and slang. If you’ve ever been curious as to why people say the things they say and what inspires these little nuances in our language, then tune in to this podcast right now. What kind of slang are you using in your dental office today? Because we’re talking about the latest slang in the dental industry in today’s episode. Maybe you’ve heard of “mobile dentistry” and maybe you haven’t, but it’s something that’s starting to change the way patients look at their dentist. Jodi shares her experience with the latest mobile dentists in Dallas, and we can’t wait to hear your feedback and what you think of these latest changes happening within the dental community. Today’s episode is a short one, but stick around! The Dental Slang Podcast will be talking to dentists from across the country to see how our practicing styles vary. Because there’s more than one way to practice dentistry. Learning from all the different ways we work can really help you become a better dentist. You might also pick up on some slang you never heard of before! So give us a listen, follow our podcast, and see what new slang you can bring back to your dental office this week. In This Episode You Will Learn: Why we started this podcast and which guests we’ll be bringing on 1:02 A little bit about each of us and we wanted to start the Dental Slang Podcast 5:28 Where dentists get enough free time to produce a new podcast 9:15 The different insurance slang we use in the dental office 10:05 All the different styles of practicing dentistry 13:24 Some Questions We Discuss: What IS dental slang? 1:19 How long does slang last? 1:36 What is the newest slang term in dentistry right now? 11:05 Should we start our own dental trivia games? 14:10 Resources: Visit our website: www.DentalSlang.com Connect with us on Facebook: Dental Slang
Text ‘bulletproof’ to 345345 to stay in the know about all things Bulletproof, and buy the book HERE! Bulletproof Dental Practice Podcast Episode 117 Hosts: Dr. Craig Spodak & Dr. Peter Boulden Guest: Dr. Christopher Phelps Key Takeaways: Introduction Dr. Phelps’s Story Dr. Cialdini’s Methodology Consistency Principle Commitment Public Knowledge Developing New Models For Dentistry Mobile Practices Case Acceptance Sales, Skills & Ethics Understanding Decision Making Focusing The Patient Proactive Or Reactive Tailoring Your Presentation Finding Commonalities Confidence Choices Modelling Who You Are & Who You Are Meeting Knowing The Options Pro’s & Con’s Problem > Consequence > Solution Carefully Asking Questions References: Bulletproof Dental Summit 2019 The Phelps Institute Dr. Robert Cialdini Guide Them To Yes Tweetable: You never want to ask a yes or no question to a leading question that was meant to start a dialogue.
Text ‘bulletproof’ to 345345 to stay in the know about all things Bulletproof, and buy the book HERE! Bulletproof Dental Practice Podcast Episode 108 Hosts: Dr. Craig Spodak & Dr. Peter Boulden Guest: Dr. Bruce Baird Introduction Increasing Productivity What are you doing per patient on a day to day basis Comprehensive exams Recommendations from Dr. Baird Reading as much as possible The trifecta of being a great dentist Good hand skills Get people to like you Seeing the problem, diagnosis. Dr. Baird’s processes Giving solutions to problems Building rapport with every customer Patient care Making dentistry affordable Compassionate finance References: Dr. Christopher Phelps Productive Dental Academy Tweetable: It’s not about money, It’s ALWAYS about relationships
Dr. Christopher Phelps is an entrepreneur, general dentist, and an amazon best-selling author who practices in Charlotte NC. In his first 7 years of practice he grew the revenue of his practices by a factor of 10X, going from 1 practice location to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at Each of the two practices, effectively collecting with 2 offices what he had collected when he owned 4 offices. A major part of this success was the Call Tracker ROI program he developed out of his own marketing needs and issues. With it, he was able to increase his new patient numbers from 60/month to averaging over 300/month; all the while decreasing his marketing expenses by 74%. In 2016 he launched Golden Goose Scheduling to help practices answer and schedule more new patient calls so they didn't have to pay more in marketing money to get them. In 2016, out of 6000 dentists who were nominated across the US, Dr. Phelps was selected as the Doctor's Choice National Dental award winner. In addition, to being a Kolbe Certified Trainer, a key opinion leader to several large dental companies & understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. He has studied under the Authority in this field, Dr. Robert Cialdini and, out of the thousands of people who apply yearly, was one of only two selected and awarded the title of Cialdini Method Certified Trainer (CMCT).
Dr. Christopher Phelps is an Entrepreneur, General Dentist, Best selling author, Dental Speaker, and mentor. He is recognized as the only Dentist to be named a Cialdini Method Certified Trainer (CMCT) and he teaches those principles in his “Ethical Principles of Persuasion in Dentistry” seminar. Dr. Christopher Phelps joins Glenn and Vinh to discuss topics ranging from his newly created coaching program to his love for Napa Valley wines. Notes of Interest: *Dr. Christopher Phelps first became a Dental Entrepreneur when he sold his notes in Dental School *His notes became so popular that some classmates started copying them without paying for them. *Dr. Phelps encrypted his notes by copying them on red copy paper from Kinkos *He was a partner in four Dental practices but left the partnership and assumed the two worse ones *Dr. Phelps was able to turn two under-performing practices into thriving offices *He was a fan of Dr. Robert Cialdini and became a Cialdini Method Certified Trainer *One of his most popular seminars is “Ethical Principles of Persuasion for Dentistry” based on Cialdini Methods *A future goal is to create Dental practices within retirement communities *Dr. Christopher Phelps will be rolling out a Coaching Program to help Dentists achieve success Links from the show: Nifty Thrifty Discount for Dr. Phelps Courses – http://niftybackup.getpracticegrowth.com/training-resources/ Carolinas Dental Center – http://carolinasdentalcentermatthews.com/ Dr. Phelps Helps: Concept to Practice – http://www.drphelpshelps.com/seminars/ Influence at Work – https://www.influenceatwork.com/principles-of-persuasion/ Kolbe Index – http://kolbe.com/ Howell Mountain Vinters – http://www.howellmountain.org/ Haber Family Vinyards – http://www.haberfamilyvineyards.com/ Belle Glos – http://belleglos.com/wines/ Acknowledgements “Star Wars” is property of Lucasfilm LTD “Red Red Wine” is property of UB40 and EMI “Outsourced” is property of Russell Peters No copyright infringement intended
Answering phone calls can and managing phone protocols can be a huge bottleneck in practice growth and acquiring new patients. There is often a huge missed opportunity in many practices and many phone calls go missed and unanswered. In this episode of the SEID Podcast we are joined by a dental entrepreneur who has sought to solve that problem. Dr. Christopher Phelps is a practicing dentist in Charlotte NC and founder of Call Tracker ROI and Golden Goose Scheduling. In this episode we talk about how the phone can be a huge bottleneck to practice growth and new patients and how to correct that, the most important things to know about converting a new caller into a new patient, and ways that dental students and new grads can improve their patient communication in order to close treatment plans. Episode Resources: Dr. Christopher Phelps - drchrisdmd@gmail.com http://www.drphelpshelps.com/seminars/ SEiD Email - seidpodcast@gmail.com SEiD Facebook - https://www.facebook.com/SEiDUNC/ SEiD Instagram - seid_unc
As a dentist, you know when your patient needs that new crown. It's obvious, but the patient just doesn't seem to realize it. Is it your ethical obligation to stress the importance? Or, is that being too pushy? In this episode of The Nothing But The Tooth Podcast, Dr. Christopher Phelps explains how dentists can use Dr. Robert Cialdini's Principles of Influence to decrease no-shows and increase case acceptance. You can Purchase Robert Cialdini's Influence on Amazon. About Our Guest: Chris writes frequently for industry publications such as Dental Economics, Dental Practice Management, Dental Products Report, Dentistry IQ ad Remin Media. He is the author of Grow Your Practice with Wine & Cheese and also published a CE article in Contemporary Esthetics Magazine. Chris was awarded the Doctor’s Choice National Dental Award in 2016 (from 6,000 nominated dentists). Additionally, he was chosen for the 2016 Doctor’s Choice Top 100, due to a high degree of peer recognition and professional achievement. In addition to being a Kolbe Certified Trainer, a key opinion leader to several large dental companies, and understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. He has studied under the authority in this field, Dr. Robert Cialdini, and is the only dentist in the world to be named a Cialdini Method Certified Trainer (CMCT). Chris uses Cialdini’s Principles to ethically steer patients to more referrals, decreased no-shows, and higher case acceptance.
What do anarchists fight and stand for? Why would these guys fight against gentrification? Scott speaks with an expert on the philosophy of anarchy. Gues t- Christopher Phelps, Associate Professor of American History, Faculty of Arts. University of Nottingham.
Mrs Totally Oral joins Lance to share some thoughts about the dangers of misleading "leaders" in dentistry, as we join Christopher Phelps with unique ways to grow your practice. Shout out to Emma for wearing Totally Oral swag at Central Washington University, too. Hi Skyler. For patients without dental benefits, consider www.membershipsavingsplan.com for wine and cheese stuff. www.guidethemtoyes.com is for Influence courses www.strategicdentalpractice.com is the business coaching program.
Dr. Chris Phelps is a general dentist practicing outside Charlotte, NC. He graduated from the University of North Carolina at Chapel Hill BS in Biology and in completed his dental training at Nova Southeastern University,...
Key Points at a Glance Dr. Christopher Phelps, practicing dentist, in conversation with Naren Arulrajah One of 3 trainers certified by Dr. Robert Cialdini to train others on the Principals of Influence About the six principals of influence and persuasion About Pre-suasion Reciprocity and further commitment Convenience of the moment Commitment and consistency Liking; getting […] The post How to apply Dr. Cialdini’s Principals in a Dental Practice | Christopher Phelps appeared first on Growing Dentist Podcast Show.
Today’s guest is a dentist, speaker, entrepreneur, and creator of 2 software products for dentists. He is also a certified trainer of Cialdini Method of Influence. Dr Christopher Phelps offers 2 day workshops for Dentists, Physicians and others in the Healthcare field to show them how to utilize these principles to increase compliance and to … Continue reading "Christopher Phelps – Turn Your Phone Into An ATM Machine" The post Christopher Phelps – Turn Your Phone Into An ATM Machine appeared first on Dental Internet Marketing & Website Design.
Dr. Phelps is a repeat guest of our podcast by popular vote. He appeared on Episode 12 where he talked about how to grow an in-house membership plan. We do discuss a lot about membership programs during this episode and Dr Phelps also explains the principals of influence. Influence is a powerful tool in any industry. You see what it's done in politics in recent history but we won't go there, much! You can purchase his book "How to grow your dental membership plan" on Amazon. You can also contact Dr. Phelps at drchrisdmd@gmail.com. You can also check out his websites: www.membershipsavingplan.com or www.calltrackerroi.com, or www.drphelpshelps.com and his most recent website www.GetThemToYes.com and www.GoldenGooseScheduling.com
Key Points at a Glance Dr. Christopher Phelps of Carolinas Dental Center in conversation with Naren Arulrajah Entrepreneur turned dentist: Has own dental practices, teaches other dentists Strategic Coach – taught to solve problems, turned 60 patients into 300 Maximize capacity and grow within. Went from 4 offices to 1 by building up and selling […] The post Maximizing Capacity by fixing your Practice within | Dr. Christopher Phelps appeared first on Growing Dentist Podcast Show.
Dr. Phelps' talent in practice management is obvious: in his first seven years of practicing dentistry, his revenue grew tenfold. After expanding from two to four locations, Christopher and his team eventually scaled back down to two practices to focus on something that might sound trivial - converting phone calls to actual patients. This led to the birth of Christopher's Call Tracker ROI program, the success of which we discuss in depth. Christopher shares some of his backstory, including those early years of mega-growth at his practices. He then discusses his entrepreneurial ventures and how he's managed to help numerous practices improve their conversion rates and retain good quality clients. We also discuss his work with the legendary Robert Cialdini, who has been Christopher's mentor for the past year. You can find show notes and more information by clicking here: http://bit.ly/2iyzLSM
In Episode 12 of The Rights Track, Todd talks to Dr Karen Salt and Dr Christopher Phelps from the University of Nottingham about human rights in America through the lens of race. He asks his guests whether a Truth Commission might play a positive role in giving Americans the opportunity to pause for thought about some of the underlying problems facing American Society today. 0.00-09.32 Todd introduces this special final episode of Series 1 of The Rights Track by introducing his two guests and by explaining a little about why he wanted to take some time to discuss recent events in US in respect of violence against African Americans. He references two articles he has written - one on the statistical evidence surrounding the disproportionate levels of violence towards Black Americans and the second on his belief that America ought to consider setting up a Truth Commission to examine some of the underlying problems facing American society. He goes on to explain what a Truth Commission might look like. Todd references a recent UN report by the Working Group of Experts on People of African Descent which also recommends a human rights commission . Karen talks about the importance of finding the right way to talk about race, violence and related issues. She mentions her research project, The Trust Map, which is looking at how trust can be repaired within minority communities. She says it's important to think not just about a Commission, but about what would follow on from it. Todd mentions President Obama's Commission on Police Violence - Dallas Police being held up as exemplar and yet violence happening on the city's streets in recent months. Karen points out that problems like these are not solved overnight and the unrealistic expectations placed on Obama as a black President to achieve more because they assumed that America was “post racial” as soon as a black President was elected. She says she values the idea of people having the opportunity to share their experiences and knowledge about relevant events without necessarily having to quantify it. 09.32-20.00 Christopher Phelps talks about America's history of slavery and the so-called Jim Crow racial segregation and the challenges of modern day in spite of civil and political rights developments. He mentions earlier Commissions including the Kerner Commission looking at riots in the 1960s and the Commission that looked at the Watts Riot in 1965. He thinks a Truth Commission might be useful in gathering information and helping to get people talking about these issues in a constructive way but expresses concern that the circumstances and conditions for it, unlike in South Africa, may not lend themselves to it being effective. Todd talks about how a Truth Commission might work and where the data might come from and what he would want to see emerge from it by way of serious reform and a hard look at the relevant institutions. Karen reflects on the place where she grew up and the impact of issues like drugs and violence on the local community and the ways in which the community was acknowledged but not integrated. 20:00-26.00 Christopher explains a little more about his thoughts on the South African Truth Commission and how the political and social inequality in South Africa differs from that in the United States making him suggest that a process of reconciliation would be fraught. He points out how civil rights issues specific to a country become intertwined with international human rights and how civil rights groups use international laws around human rights a.s a lever to change a situation in a particular country Todd reflects on his own work showing the gap between the legal changes improving the rights of Black American i.e. right to vote, access to education etc. and the lived reality of persistent social, political and legal inequalities. He says this gap is often used to lobby for change. 26.00-end The discussion turns to the Black Lives Matter campaign and Todd's view that statistics clearly show disproportionate violence towards African Americans. Karen comments that there has been a continuous process of resistance through people's day to day lives. She refers to US congressman John Lewis's (she mistakenly says John Conyers' but means Lewis') use of the hashtag #goodtrouble on his Twitter account and a book called Necessary Trouble by Sarah Jaffe and the idea of what happens when you need to protest in a certain way to “trouble” the way certain issues are discussed. She points out that Black Lives Matter covers a wide and diverse range of groups not just groups looking at violence towards African Americans. She goes on to reference some of the sexual harassment allegations made against Donald Trump in the run up to the 2016 Presidential election and how that has prompted interesting and important discourse. Todd compares the Black Lives Matter movement to the Occupy movementand the similar strategies they employed. The discussion moves to how founding documents like the Declaration of Independence are used in ongoing lobbies for change. Christopher Phelps talks about the interaction of economic and social rights with political and legal rights and the need to balance both. He says he hopes the protest movements that have erupted in recent years manage to effect changes to policy. Karen mentions the flaws that exist in some of the original ‘founding' documents used in the States and goes on to talk about her work on Haiti and the challenges that America's history with slavery pose for modern discussions on racial equality. Todd reflects on the discussion and what it might mean for American history and for the future. He talks a little more about the role a Truth Commission might play. Christopher says that what could be happening in the States is a sort of ‘last gasp' of people who don't want to let go of the way things were. He says he's optimistic about the attitudes of young people. Todd talks about the positive stories and ideas that have emerged across Series 1 of The Rights Track and how Series 2 will talk to people using academic evidence on human rights in their work to make the world a better place. Useful links Radicals in America: The US Left since the Second World War Race and Revolution There's no escaping the data: African Americans face injustice at every turn Why America needs a Truth Commission From the War on Poverty to the War on Crime review - disturbing history Greensboro Commission Brown v Board of Education An Appeal to the World Guardian investigation into killings of Black African Americans by police
Dr. Christopher Phelps is an entrepreneur, general dentist, and author with two practices in Charlotte NC. In his first 7 years of practice he grew the revenue of his practices by a factor of 10X going from 2 practice locations to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at Each of the two practices. Effectively collecting with 2 offices what he had collected when he owned 4 offices. A major part of this success was the Call Tracker ROI program he developed out of his own marketing needs and issues. With it, he was able to decrease his missed calls by 90%, increase his staff conversions of new patient appointments over the telephone from 24% to over 86% which helped increase his new patient numbers from 60/month to averaging over 300/month. All the while decreasing his marketing expenses by 74%. In addition being a Kolbe Certified Trainer a key opinion leader to several large dental companies & understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. For the last 3 years he has studied under the Authority in this field, Dr. Robert Cialdini and was recently awarded the title of Cialdini Method Certified Trainer (CMCT). Currently, Dr. Phelps is the only Dentist or Medical Professional who is Certified to speak on Dr. Cialdini’s Principles. As such, Dr. Phelps is able to speak on Dr. Cialdini’s behalf and holds a two day workshop on how to ethically set the stage for more patients to say YES to what we will ask of him. www.ThePhelpsInstitute.com www.CallTrackerROI.com www.GuideThemToYes.com www.WineAndCheeseNewPatients.com www.CarolinasDentalCenterMatthews.com
Episode: 198 With A return to the Golden Age of Slasher Films and the Haunted VHS Graveyards we bring you the award winning directors of Lake Nowhere; Christopher Phelps and Maxim Van Scoy. "A number of movies lately have aped not only the shooting style of ’80s horror films but the visual degradation of VHS tapes from the period, but not many have turned out as well as the short feature LAKE NOWHERE, a little slice of heaven for fans of vintage bloodfests." Michael Gingold: Fangoria
Christopher Phelps is an associate professor at the University of Nottingham and co-author of Radicals in America: The U.S. Left since the Second World War (Cambridge University Press, 2015). Phelps and Howard Brick have written a comprehensive history of the American left. Beginning with the multiple strands of radicalism prior to 1940, the book traces its development to recent movements such as Occupy Wall Street, Queer Nation, and Earth First! As a heterogeneous group the left has sought to expand personal freedom, and social, economic and political equality through the broad distribution of power. Instead of progressive reforms of existing systems radicals have called for a change in the structures of society. Under a large ideological tent the movement has included socialist, communist, labor activist, anarchist, and pacifists working against the hierarchies of class, race, and sex. From the New Left of the 1960s to the sanctuary movement of the religious left, as activist they have challenged all forms of inequality, militarization, capitalism, and ecological disaster. Radicals have continually struggled with factional disputes, cooptation by the mainstream, and a lack of a coherent and unifying political strategy. Currently at low ebb, radicalism is facing extremes form of capitalism, police states, resource scarcity, and a dystopian future calling for a new realism and for reaching out to a wider constituency. The authors argue that the effectiveness of radical movements must reflect egalitarian and democratic values while retaining a concern for the rights of the individual.
Christopher Phelps is an associate professor at the University of Nottingham and co-author of Radicals in America: The U.S. Left since the Second World War (Cambridge University Press, 2015). Phelps and Howard Brick have written a comprehensive history of the American left. Beginning with the multiple strands of radicalism prior to 1940, the book traces its development to recent movements such as Occupy Wall Street, Queer Nation, and Earth First! As a heterogeneous group the left has sought to expand personal freedom, and social, economic and political equality through the broad distribution of power. Instead of progressive reforms of existing systems radicals have called for a change in the structures of society. Under a large ideological tent the movement has included socialist, communist, labor activist, anarchist, and pacifists working against the hierarchies of class, race, and sex. From the New Left of the 1960s to the sanctuary movement of the religious left, as activist they have challenged all forms of inequality, militarization, capitalism, and ecological disaster. Radicals have continually struggled with factional disputes, cooptation by the mainstream, and a lack of a coherent and unifying political strategy. Currently at low ebb, radicalism is facing extremes form of capitalism, police states, resource scarcity, and a dystopian future calling for a new realism and for reaching out to a wider constituency. The authors argue that the effectiveness of radical movements must reflect egalitarian and democratic values while retaining a concern for the rights of the individual. Learn more about your ad choices. Visit megaphone.fm/adchoices
Christopher Phelps is an associate professor at the University of Nottingham and co-author of Radicals in America: The U.S. Left since the Second World War (Cambridge University Press, 2015). Phelps and Howard Brick have written a comprehensive history of the American left. Beginning with the multiple strands of radicalism prior to 1940, the book traces its development to recent movements such as Occupy Wall Street, Queer Nation, and Earth First! As a heterogeneous group the left has sought to expand personal freedom, and social, economic and political equality through the broad distribution of power. Instead of progressive reforms of existing systems radicals have called for a change in the structures of society. Under a large ideological tent the movement has included socialist, communist, labor activist, anarchist, and pacifists working against the hierarchies of class, race, and sex. From the New Left of the 1960s to the sanctuary movement of the religious left, as activist they have challenged all forms of inequality, militarization, capitalism, and ecological disaster. Radicals have continually struggled with factional disputes, cooptation by the mainstream, and a lack of a coherent and unifying political strategy. Currently at low ebb, radicalism is facing extremes form of capitalism, police states, resource scarcity, and a dystopian future calling for a new realism and for reaching out to a wider constituency. The authors argue that the effectiveness of radical movements must reflect egalitarian and democratic values while retaining a concern for the rights of the individual. Learn more about your ad choices. Visit megaphone.fm/adchoices
Christopher Phelps is an associate professor at the University of Nottingham and co-author of Radicals in America: The U.S. Left since the Second World War (Cambridge University Press, 2015). Phelps and Howard Brick have written a comprehensive history of the American left. Beginning with the multiple strands of radicalism prior to 1940, the book traces its development to recent movements such as Occupy Wall Street, Queer Nation, and Earth First! As a heterogeneous group the left has sought to expand personal freedom, and social, economic and political equality through the broad distribution of power. Instead of progressive reforms of existing systems radicals have called for a change in the structures of society. Under a large ideological tent the movement has included socialist, communist, labor activist, anarchist, and pacifists working against the hierarchies of class, race, and sex. From the New Left of the 1960s to the sanctuary movement of the religious left, as activist they have challenged all forms of inequality, militarization, capitalism, and ecological disaster. Radicals have continually struggled with factional disputes, cooptation by the mainstream, and a lack of a coherent and unifying political strategy. Currently at low ebb, radicalism is facing extremes form of capitalism, police states, resource scarcity, and a dystopian future calling for a new realism and for reaching out to a wider constituency. The authors argue that the effectiveness of radical movements must reflect egalitarian and democratic values while retaining a concern for the rights of the individual. Learn more about your ad choices. Visit megaphone.fm/adchoices
Christopher Phelps is an associate professor at the University of Nottingham and co-author of Radicals in America: The U.S. Left since the Second World War (Cambridge University Press, 2015). Phelps and Howard Brick have written a comprehensive history of the American left. Beginning with the multiple strands of radicalism prior to 1940, the book traces its development to recent movements such as Occupy Wall Street, Queer Nation, and Earth First! As a heterogeneous group the left has sought to expand personal freedom, and social, economic and political equality through the broad distribution of power. Instead of progressive reforms of existing systems radicals have called for a change in the structures of society. Under a large ideological tent the movement has included socialist, communist, labor activist, anarchist, and pacifists working against the hierarchies of class, race, and sex. From the New Left of the 1960s to the sanctuary movement of the religious left, as activist they have challenged all forms of inequality, militarization, capitalism, and ecological disaster. Radicals have continually struggled with factional disputes, cooptation by the mainstream, and a lack of a coherent and unifying political strategy. Currently at low ebb, radicalism is facing extremes form of capitalism, police states, resource scarcity, and a dystopian future calling for a new realism and for reaching out to a wider constituency. The authors argue that the effectiveness of radical movements must reflect egalitarian and democratic values while retaining a concern for the rights of the individual. Learn more about your ad choices. Visit megaphone.fm/adchoices
Dr. Christopher Phelps tells us why you should not take the commonalities with your patients for granted. Patients prefer to comply with requests made by people they like and that are like them.
Research by an American historian at The University of Nottingham could rewrite the history books on the US civil rights movement during the 1960s after revealing that a key racial equality official was also an FBI informer. Herbert Hill was the highly respected national labor secretary of the National Association for the Advancement of Colored People (NAACP) for more than two decades. The shocking revelation came to light during Dr Christopher Phelps' analysis of Freedom of Information Act re
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