Moments Move Us

As we wrap up an inspiring season of Moments Move Us, host Rebecca Coren reflects on the invaluable insights shared by healthcare leaders throughout Season 4. This recap episode highlights the defining qualities of effective leaders—authenticity, vulnerability, and a strong commitment to creating meaningful connections. Throughout the season, we've heard from incredible leaders who exemplify the power of connection, not only within their teams but also with the communities they serve. The conversations reinforced that leadership, especially in healthcare, isn't just about decisions—it's about relationships. These leaders shared how staying true to themselves, fostering trust, and prioritizing people have helped them navigate challenges, inspire innovation, and create lasting change. This season has reinforced the importance of creating an environment where individuals feel seen, heard, and valued. By leading with authenticity and putting people first, we can build stronger, more resilient teams and ultimately improve the entire healthcare ecosystem. In this episode, you'll learn: Key takeaways from Season 4's leadership conversations The importance of human connection in leadership How authenticity and vulnerability shape great leaders   Things to listen for: (00:00) Intro (00:50) Voice for the voiceless (01:32) People-centric healthcare (02:13) Transforming healthcare with authenticity (03:14) Valuing caregivers (04:05) Leading with love and humility (05:04) Empowering innovation (05:40) Personalized authenticity in leadership (06:29) The power of human connection  

Erica DeBoer, Chief Nursing Officer at Sanford Health, believes that true leadership starts with connection, authenticity, and a commitment to innovation. In this episode, Erica shares her journey from a nursing assistant to a healthcare leader, reflecting on the pivotal moments that shaped her career. From caring for her grandfather as a CNA to navigating the challenges of the COVID-19 pandemic, she highlights the impact of mentorship, the value of reducing administrative burdens through technology, and the role of leadership in fostering a culture of safety. Erica also explores how choosing joy can transform both patient care and workplace culture, offering insights for healthcare professionals looking to make a lasting impact.   In this episode, you'll learn: How Erica's early experiences shaped her leadership philosophy Why innovation and automation are key to the future of nursing How healthcare leaders can create a culture of joy and connection   Things to listen for: (00:00) Intro: Erica DeBoer's mantra, “Choose Joy” (01:00) Becoming a nurse: Erica's journey from CNA to healthcare executive (02:30) Starting the nursing journey in South Dakota (04:00) Discovering a passion for ICU care (06:00) Transitioning to leadership and education roles (07:30) Navigating the Chief Nursing Officer role during COVID (09:00) Core values of integrity and authenticity in healthcare leadership (10:30) The importance of joy in leadership and patient care (12:00) Innovation in healthcare: The role of automation and virtual care (14:00) Rural healthcare challenges and the high reliability journey at Sanford (16:00) Leveraging technology to improve patient care in rural communities (18:00) Advice for aspiring nurse leaders and embracing change (20:00) Continuing education and pursuing a doctorate in healthcare executive leadership (22:00) The importance of making authentic connections in leadership (24:00) Recognizing the impact of mentorship and meaningful work (26:00) Reflections on Sanford's growth and community impact (28:00) Final thoughts on choosing joy and making a difference in healthcare

Dr. Steve Davis, President and CEO of Cincinnati Children's Hospital, believes in the power of prevention, innovation, and people-first leadership to drive meaningful change in healthcare. In this episode, Dr. Davis shares his journey from aspiring biomedical engineer to pediatric healthcare leader. A pivotal moment in medical school shaped his commitment to pediatrics and reinforced his belief that investing in child health is the key to lifelong well-being. As a leader, he reflects on lessons from the pandemic, the impact of empowering frontline employees, and the role of AI in reducing clinician burnout and improving patient care. Dr. Davis also offers advice to future healthcare leaders, emphasizing the value of lifelong learning, collaboration, and staying connected to the people they serve. In this episode, you will learn: Why prevention in childhood is key to lifelong health How empowering frontline employees fuels innovation The role of AI in improving patient care and reducing burnout Things to listen for: (00:00) Intro (00:55) Dr. Steve's early life and education (01:20) Choosing a medical path (02:10) Defining moments in medical school (03:23) The shift to pediatrics (09:41) Leadership and innovation during the pandemic (10:59) Empowering employees for better healthcare (19:05) Transition from provider to administrator (29:08) Addressing burnout and embracing AI (37:16) How to stay open to opportunity (40:13) The impact of leadership  

Rhonda Brandon, SVP and Chief Human Resources Officer at Duke University Health System, champions the power of purpose, resilience, and values-driven leadership in fostering a workplace where everyone feels seen and valued. In this episode, Rhonda shares her transformative journey, from her formative years at Hampton University to her early career challenges at IBM. Rhonda highlights the nurturing environment of her HBCU alma mater and how it instilled in her a sense of purpose, resilience, and self-worth.    As Rhonda advanced in her career, she confronted burnout and realigned her values to prioritize faith, family, and fulfillment. She emphasizes leading with love, kindness, and humanity while acknowledging the importance of self-work to build self-worth. Lastly, Rhonda offers insights on overcoming imposter syndrome and the significance of seeing oneself and others for their true value. In this episode, you will learn: Lead with love and toughness to balance care and accountability, creating a valued and resilient team Recognize every individual by fostering kindness and inclusion in daily interactions Reject imposter syndrome to build confidence and approach challenges authentically Things to listen for: (00:00) Intro (01:00) How Hampton University ignites ambition (04:47) Using setbacks as stepping stones (09:15) Balancing career and family (17:03) Leading with love and kindness (25:47) Imposter syndrome and self-worth

Dennis Pullin, President and CEO of Virtua Health, emphasizes the critical role of health literacy and community-focused care in cutting costs and improving health outcomes. In this episode, Rebecca speaks with Dennis, whose career in healthcare leadership highlights the power of informed consumers and the need for continuous learning. Dennis shares insights from his experiences, including Virtua's development of "navigators" to guide patients through complex healthcare systems. Dennis also highlights innovative projects like Virtua's mobile grocery store, which tackles food deserts with the help of employee-driven solutions. His leadership approach is grounded in community engagement, teamwork, and being a supportive, approachable presence for both staff and patients. In this episode, you will learn: Empower through education by creating informed healthcare consumers, like Virtua's "Healthy Schools, Healthy Families," to lower costs and improve care quality Be a change agent by advocating for health equity, learning from experiences, and surrounding yourself with a dependable team Promote community-centric care by addressing social determinants of health, like food insecurity and health literacy Things to listen for:  (00:00) Intro (01:04) How to raise future leaders (06:32) The importance of continuous learning (10:40) Creating a culture of service (19:32) Health literacy and community wellness (25:09) Innovative approaches to health equity (29:31) From doubt to impact

Jeremy Segall, Assistant Vice President and Chief Wellness Officer at NYC Health + Hospitals, exemplifies the power of small actions and authentic leadership in transforming healthcare. In this episode, Rebecca speaks with Jeremy, whose path weaves through New York's vibrant musical theater scene, hospitality, and life coaching, ultimately leading to a deeply meaningful career in healthcare. Jeremy shares the lessons he's learned from his unique experiences, emphasizing the importance of embracing diverse perspectives and fostering genuine connections within teams. Jeremy also reflects on the seismic shifts brought by COVID-19, revealing how the pandemic exposed healthcare workers' struggles and spurred crucial conversations around trauma and resilience. His focus on mental health, kindness, and self-care has reshaped workplace culture, reducing burnout and fostering a sense of purpose among healthcare staff. In this episode, you will learn: Embrace diverse perspectives to foster innovative problem-solving and stronger team dynamics Lead with empathy and kindness by practicing active listening and building personal connections with your team Promote psychological safety by encouraging transparency, admitting mistakes, and focusing on recovery and growth Things to listen for:  (00:00) Intro (00:57) The impact of COVID-19 on healthcare workers (01:27) Jeremy Segall, from life coach to drama therapist (03:42) Innovating healthcare with creative arts therapies (10:13) How to navigate change and build relationships (13:59) The power of authenticity and vulnerability (30:01) How to lead with compassion and integrity (34:25) The importance of recovery and empathy

Chanda Chacón, CEO of Children's Nebraska, navigates pediatric healthcare with not just strategy, but a human touch that changes lives. In this episode, she reflects on the pivotal experiences that ignited her passion for transforming patient care, emphasizing the power of authentic, people-centered leadership. From navigating culture shifts across diverse healthcare environments to leading with both grit and grace, Chanda highlights the profound impact of putting people first at every level. It's a reminder of how small, authentic actions can collectively revolutionize healthcare and elevate patient experiences.   In this episode, you will learn: Prioritize human connections by fostering genuine relationships that reduce isolation and build a support network through personal engagement and care Embrace transparency and authenticity to strengthen trust, improve engagement, and create a culture where people feel valued and motivated Balance professional and personal roles with "grit and grace," focusing on what truly matters and embracing imperfection for greater impact in leadership Things to listen for: (00:00) Intro (02:28) Starting a successful professional journey (03:06) Becoming a change agent in business (04:01) Leadership strategies for culture transformation (10:36) How to build a people-first organization (19:37) Navigating the new normal in the workplace (23:17) The impact of purpose-driven work (23:35) Why authentic leadership matters (23:42) Connecting with and mentoring young professionals (26:54) How to navigate leadership challenges (30:40) Embracing individuality and diversity in healthcare leadership

When she first set foot in the United States, Ekta Vyas never dreamed she'd transform entire organizations with her courage, resilience, and strategic vision.   In this episode,  Rebecca speaks with Ekta, Chief Human Resources Officer at Keck Medicine of USC, who has faced and overcome immense adversity to carve her place in the world of HR leadership. Ekta's journey, beginning from her dream of becoming an Indian Administrative Services Officer to relocating to the United States, is filled with moments of vulnerability, persistence, and remarkable courage. Throughout our conversation, Ekta transparently shares the challenges of navigating workplace politics and presenting bold visions as an emerging young leader. You'll also hear her valuable lessons in diplomacy, patience, and the art of persuasion to drive transformational change.   In this episode, you will learn: Challenge the status quo and take calculated risks to drive transformational leadership. Blend positional power for decision-making with personal power to build trust and authenticity. Turn seemingly impossible challenges into triumphs through persistence and hard work.   Things to listen for: (00:00) What it takes to be a transformational leader (03:03) How to navigate academic equivalency (13:04) Why courage and bravery are crucial traits in leadership (15:45) How to conquer Stanford's toughest HR Challenges (20:28) Challenging the status quo fuels success (27:12) The role of personal power in effective leadership (37:06) How to integrate cultures in transformations (43:57) Valuable lessons from a transformation expert

Vulnerability, authenticity, empathy, and connection—these four pillars form the foundation of genuine leadership in the healthcare realm. As we conclude another inspiring season of insightful conversations with healthcare leaders, we've delved deep into these core themes once again. For instance, as we explored the defining qualities of excellence in healthcare leadership, it became evident that authentic, vulnerable, and curious individuals are often the ones who put people first. We've also examined the powerful impact of effective listening and communication strategies, bridging the gap between patients, care providers, and leaders. Understanding the driving force behind leaders' commitment to their teams has been a remarkable journey in itself. The discussions have reinforced our belief that by nurturing these qualities, not only are the standards of healthcare leadership elevated, but also create a more compassionate and efficient healthcare ecosystem.

Personal experience plays a pivotal role in one's career path. The good, bad, and in-between all drive a person toward creating meaningful change. In this episode, Dr. Airica Steed, Chief Executive Officer and President at The MetroHealth System shares how losing loved ones and experiencing a broken healthcare system fueled her determination to address health inequities and reverse historical injustices. As the first female, person of color, and nurse in a powerful position, Dr. Steed is dedicated to paving the way for future leaders by amplifying voices and increasing representation.

Regardless of the role, every healthcare professional contributes to the overall mission of providing care and improving patient outcomes. A large part of making sure their outcomes are reached is by making sure there's a positive and collaborative environment. In this episode, Dennis Delisle, Executive Director of University Hospital, Brain and Spine Hospital, & Ross Heart Hospital at The Ohio State University Wexner Medical Center dives deep into how building relationships, valuing diverse perspectives, and prioritizing the well-being of both patients and employees helps accomplish this.

At the heart of every healthcare leader lies a passion for listening. True listening serves as the connection between a patient-provider relationship. It's more than the exchange of words; it embraces emotions, fears, and hopes that patients hold. In this episode, Don Antonucci, CEO of Providence Health Plan, dives deep into the topic. He shares that when healthcare providers take the time to truly listen, a beautiful connection forms—a bridge between clinical expertise and the lived experiences of patients. This connection opens the door for trust, understanding, and partnership.

It's only when we challenge ourselves and get out of our comfort zones that we experience personal growth. While personal growth may not seem like something an organization or industry is worried about, it's growth that equips its employees with the skills, confidence, and capabilities to execute their roles with flying colors. In this episode of Moments Move Us, Dr. Joanne Conroy, CEO and President of Dartmouth Health, shares the importance of getting out of your comfort zone and how it has made her a better person and leader. Joanne shares two stories that emphasized the importance of personal growth, ranging from vulnerability to the significance of emotional processing. Dr. Conroy also shares her experience as the founder of Women of Impact, a group that supports women leaders in healthcare and helps them redefine their influence. They discuss the power of identifying one's purpose while using impact statements, as well as the importance of emotional processing in the workplace.

In healthcare, the compassionate dedication of personnel to assist others is imperative, but it is equally crucial to prioritize the well-being of those that provide care. In this episode, we hear from Aaron Davis, Vice President and CXO at UMC Health System, as he explores how to improve mental health initiatives in healthcare. Aaron shares his experience with a particular mental health initiative in his workplace, which included utilizing an app for personal self-assessments which brought counselors and chaplains straight to the employees. Aaron also discusses the importance of prioritizing the patient experience with a compassionate healthcare staff. The success of a business depends on the success of its employees, and that starts with making sure the wellbeing of staff is taken care of and a culture of trust and value is established.

Leadership isn't attained, it's learned. Observing and learning from effective leaders, seeking mentorship, and actively engaging in leadership opportunities contributes to the development of leadership skills. On this episode of Moments Move Us, we meet Cynthia Latney, the Senior Vice President and Chief Nurse Executive at OhioHealth. Cynthia has been working in nursing practice and leadership for over 36 years. Due to her experience, she shares the importance of being your authentic self as a leader while creating teams that can continue to thrive after you leave. Observing and learning from effective leaders, seeking mentorship, and actively engaging in new opportunities can contribute to the development of leadership skills. Furthermore, Cynthia reflects on a multitude of challenges the practice faces, including industry burnout, the process of redefining the typical work-life balance of a nurse, as well as the chaos of brand new obstacles prompted by the pandemic.

The role of a nurse changes often, but nonetheless, it continuously remains vital within healthcare as a whole. Nurses play an important role in providing patients with information that helps them make personal choices, while at the same time, ensuring their voice guides care. In order to do their jobs effectively and adapt to their ever-changing roles, a supportive environment for feedback is required to alleviate burnout. That environment starts with its leader. On this episode of Moments Move Us, Dr. Karen Grimley, Chief Nurse Executive at UCLA Health and Assistant Dean of the UCLA School of Nursing, dives into the topic of leadership in healthcare and the essential roles nurses play in driving change and improving healthcare outcomes.

Obstacles are inevitable, but it's our reaction to these obstacles that define who we are as leaders. On this episode of Moments Move Us, join Marvin O'Quinn, President and COO at CommonSpirit Health,  on an incredible journey as he shares his remarkable path from growing up in a small segregated town in the South to becoming a prominent leader in the healthcare industry. Marvin's story is one of resilience and determination, as he offers valuable insights and tips for aspiring healthcare professionals who are just starting out. He emphasizes the significance of embracing every project, no matter how small or challenging, and the importance of being open to continuous learning and growth. His organization serves marginalized communities and actively transforms the lives of their patients every day. His passion for equity and inclusivity shines through his actions, ensuring that healthcare reaches those who need it the most.

Emotions play a crucial role in the workplace, shaping decision-making, fostering meaningful connections, and driving individual and collective success. On this episode of Moments Move Us, Qualenta Kivett, Executive Vice President and Chief People, and Talent Officer at Tampa General Hospital, shares her experience with the Ask John Program at her organization, which allows employees to submit anonymous or named questions to the CEO. This program emphasizes the importance of emotions in decision-making. Qualenta shares a story about how she suggested changes to the tuition reimbursement policy and how the CEO ultimately agreed to make the change. Beyond emotions, we explore the significance of curiosity, risk-taking, and embracing individuality within an organization. Qualenta offers insights into her company's culture of accountability, vulnerability, and its commitment to diversity and inclusion initiatives.

The unprecedented times caused by COVID-19 changed the future for many. And as the pandemic struck, Donna Beecroft, Vice President and Chief Nursing Officer (CNO) at Memorial Hermann Northeast in Texas, watched as her ICU quickly became overwhelmed with COVID patients. The loss of connectivity with families, visitors, and coworkers resulted in grief and devastation for the entire healthcare team. In this episode, you'll learn how Donna worked hard to protect and support her team, proving that her role was much more than just a leader. As the nurse's grief became her passion, Donna felt the need to provide space for the nurses to grieve and care for them differently.

Life has a way of orchestrating moments that align perfectly with our journey. As you delve into the extraordinary career journey of Erik Wexler, President & COO at Providence St. Joseph Health, you'll hear how he has made it his mission to prioritize human connection and foster a vibrant culture in the workplace. Erik takes us on a transformative ride, starting with his time at Waterbury Hospital, where a chance conversation with a colleague sparked a profound realization. Together, they contemplated the transformative potential of changing the security force into a customer relations group, igniting a deep understanding of personal connections' vital role in patient care. Step into a world where personal stories intertwine with profound experiences as Erik highlights the critical need for cultural diversity, while fostering an environment that embraces and celebrates differences.

After many powerful conversations with inspiring healthcare leaders, we're wrapping up Season 2. To celebrate, we're revisiting key moments from our discussions and pausing to reflect on some of the wisdom our guests have shared. This season finale episode is jam-packed with inspiring soundbites from our guests, and we encourage you to tune in to their full interviews if you haven't had the chance already. As you listen, you'll learn about everything from what it means to truly care for each other to how stories have the ability to be the greatest unifier of all. As always, thanks for listening to Moments Move Us. We hope you have enjoyed it as much as we have. If you have any thoughts or feedback, we'd love to hear what your favorite moments were and what you'd like to hear in future seasons. Learn more on our podcast page at momentsmoveus.org. And if you haven't yet, be sure to follow on your favorite podcast app so you don't miss what's to come in Season 3.

When you imagine a leader, you might think of someone with authority, stoicism, and strength. These qualities have their place, but true leadership means forging connections with others, which is impossible without some level of vulnerability. For years, Providence's System Chief Nursing Officer, Sylvain Trepanier, has been building a safe culture that invites diversity of thought and elevates every team member. Can you guess one of the cornerstones of his leadership style? Vulnerability. In this episode, Sylvain reflects on how leading with vulnerability has helped him foster diversity of thought, remain present in tough times, and build relationships in healthcare.

More than most, those who work in the healthcare industry understand the importance of dedication to their jobs. But no matter how significant or life-changing your work is, your life outside of work is crucial as well. Not only this, but you must afford this essential work/life balance to your employees and coworkers. Justin Precourt knows this better than anyone. As the Chief Nursing Officer at UMass Memorial Health, he tries to keep work and personal lives separate for all hospital employees who report to him. But when a particularly stressful Christmas led to him breaking this rule, he had a choice to make. He could have ignored his mistake in an attempt to preserve his pride, but instead, he decided to own up and use it as a learning opportunity for himself and others. In this episode, hear Justin give his perspective on this incident, how it has helped him improve his role as a medical professional, and how his ideal of service affects every aspect of his career.

For Dwight W. McBee, Executive Vice President of Clinical Health Equity and Chief Experience Officer at Thomas Jefferson University Hospitals, his purpose has always been clear, even through challenging moments. His sister suffered from sickle cell anemia, and before she passed, Dwight stuck by her side. The experience was difficult, but it's what sparked his desire to help people reconnect with their “why.” Healthcare has always been a challenging field, but the past few years have been especially taxing. In a time when many feel discouraged, we need to reignite passion and sense of purpose, but it's only when leaders push their teams that it can come to life. In this episode, Dwight shares a moment when a leader pushed him. He wasn't looking to be seen, but someone saw him anyway. He went from a night nurse in a cardiac unit to the Executive Vice President of Clinical Health Equity, and Chief Experience Officer at Thomas Jefferson University Hospitals, all because a mentor took the time to invest in and push him. Today, Dwight is responsible for implementing patient satisfaction goals, and now finding and retaining quality healthcare workers in an increasingly non-traditional workplace. Listen in to learn more about how you can do the same.

Great teams have great coaches who recognize the potential of each member. Linda McHugh was happy in her job, working as assistant to the CEO of Clevland Clinic, implementing their policy changes as the company grew. When the CHRO of the company left, Linda was prepared to begin looking for another qualified individual to fill the position, but the CEO stopped her with one sentence: “I think you can do this job.” Today, Linda manages HR for Hackensack Meridian Health, bringing the same challenge to all employees. She sees healthcare as “the ultimate team sport,” and she makes that team as strong and connected as possible. Listen to learn more about how Linda's vision for people-first healthcare applies to staffing, technology, and improving patient experience.

Sometimes the person who has minimal patient contact ends up having the most impact on their experience. Tina Bennett is passionate about investing in her team no matter their role. As the Chief Experience Officer at Yale New Haven Health, she preaches the message, “Every person, every time.” She believes in order to build a healthcare system that truly helps patients be well, you have to start with people. In this episode, Tina tells her story and shares how she helps both patients and her employees feel seen and valued.

Sometimes it takes becoming a patient yourself to see the gaps in your organization. Stephanie Abbott is the Chief Experience Officer for Adventist Health. While the role isn't what she expected in the beginning, she's always felt drawn to healthcare. But things became very personal for her when she received a breast cancer diagnosis. Suddenly, she was in the patient's shoes. While she could have allowed cancer to knock her down, Stephanie chose to find the silver lining to her pain. In this conversation, she shares how she's using her journey to improve the experience for patients to come.

Healthcare is a basic human right, but it is also an ever-growing industry. And just like any other industry, it needs innovative minds. That's where Betty Jo Rocchio, the Senior Vice President and Chief Nursing Officer at Mercy, comes in. She believes that innovation isn't about numbers, it's about connection. Betty Jo says that by taking a closer look at the interests and needs of nurses, especially those on the frontline, she's able to provide them more flexibility and time to live their lives. Creating a better work environment for her teams makes them better equipped to handle the day-to-day challenges of providing healthcare. As you listen, you'll learn how to develop an individual approach to your workers so you can provide them with the work-life balance they really need.

A negative healthcare experience can leave lasting emotional harm. That's why Dr. Shannon Connor Phillips, Chief Patient Safety and Experience Officer at Intermountain Healthcare, wants to make the system work better for both patients and professionals. The healthcare industry is built around care, but to truly thrive, it needs to be rooted in trust and connection. Shannon says that this starts with caring for the people who serve. By honoring forgiveness and cultivating trust, they are better able to safely care for others, massively reducing harm events. As you listen, you'll learn how being transparent and resourceful can give you the tools you need to leave a lasting impact on patients.

Welcome to Season 2 of Moment's Move Us. To kick us off, we are joined by one of Modern Healthcare's 100 Most Influential People for 2019, Annette Walker. Annette is President of City of Hope, Orange County, and sees herself as a steward of the organization. She says her purpose is to build the business to make opportunities for others. In this episode, Annette shares her visionary strategy and discusses how leaders can create a legacy of positive impact. As you listen, you'll learn how to find the balance between vulnerability and strength and hear about the power of resilience.

Season 1 of Moments Move Us is coming to an end, but before we start looking towards what's coming next, we're pausing to appreciate all the unique voices who shared their perspectives and insights with us already. Listen as host Rebecca Coren Metter journeys back through the conversations from this season and reflects on their messages of compassion, empowerment, and encouragement. And remember, when you put people first, your actions can move others in unexpected ways. Stay tuned for season 2! Key Takeaways Patient and employee experience start with you, lead with compassion and curiosity Burnout isn't a new concept but is hitting an all-time high. Take time for self-care Leaders are human, too. Admit your mistakes and give yourself grace

Kimberly Jarrelle, Chief Nursing Officer at Bon Secours Mercy Health, has made driving a culture of respect and compassion her north star. Because creating a psychologically safe environment is just as critical for the people you lead as the patients you serve. In this episode, Kimberly shares how her approach carries over to her patients and how she's able to care for them, mind, body, and soul. As you listen, you'll learn how to put your biases aside and get back to caring for people, no matter what.

After contracting a rare disease, Sven Gierlinger, Chief Experience Officer at Northwell Health, went from perfectly healthy to completely paralyzed in the span of a week. Despite his background in hospitality, the experience, and the subsequent recovery process, sent Sven on a path to a career in healthcare. In this episode, Sven shares how, he's taking learnings from the hotel industry to bring humanity to healthcare. As you listen, you'll gain a deep understanding of the patient and employee experience and learn about the benefits of creating environments where human connections can thrive.

Jim Dunn was once told HR work really wasn't all that hard and was promised jumping into a Head of Personnel role with zero experience would be a breeze. Of course, that wasn't the case. Jim now says dealing with people on a daily basis is, in fact, the hardest thing he's ever done, but thankfully he excels at it. Jim is now Executive VP and Chief People and Culture Officer at Atrium Health. In this episode, you'll learn what it means to be open to not-so-obvious opportunities and hear why authenticity is the key to making your strategies work.

People in the C-suite can seem completely inaccessible to lower-level employees. That's why real leaders are intentional about shortening the distance between themselves and their teams. Denzil Ross, CEO at Northwest Healthcare Tucson, has been an executive at a number of different facilities. His experience has taught him the importance of leadership visibility and building relationships throughout the organization. In this episode, Denzil shares a deeply personal story around what it means to have a heart for listening. His perspective will help you gain a deeper understanding of how to create a culture of caring and how to build trust through open lines of communication.

“When I have an employee leave me to go onto a bigger, better thing, then I feel like I did my job. We want them to grow.” Michelle Sanchez-Bickley, Former Chief Human Resources Officer at Renown Health, is passionate about lifting people up, either within the organization or elsewhere. Of course, ideally, it would be within and that's why she champions a number of initiatives that give people the tools they need to move forward in their careers. In this episode, Michelle shares stories about how opening the door of possibility can inspire others to try something they never thought possible. For instance, how a warehouse worker made his way to being a pharmacist technician. As you listen, you'll learn how a simple conversation can motivate your team members to reach their full potential.

“We can sit with information, know it, and not do anything about it. Or we can take a step forward, escalate the conversation, and be a part of the solution.” Quanna N. Batiste is the Chief Nursing Officer at UCLA Health and is a relentless advocate. Quanna's journey into nurse leadership began when her peers approached her and asked her to take on a management role, knowing she would fight for their needs.  In this episode, Quanna describes how she finds ways to escalate conversations so they go from just discussing a problem to actually finding a solution. As you listen, you'll be inspired to be brave and speak out, and you'll learn how to rally others around achieving and implementing change.

Fill your cup so you can pour into others. It's a cliche for a reason, and it couldn't be more true for the healthcare industry. Dr. Anita Girard, Chief Nursing Officer for Cedars-Sinai Medical Center, says self-care doesn't have to be difficult to be transformative. In this episode, Anita shares micro-practices you can use daily to care for yourself, your team, and your patients. As you listen, you'll learn how to stock your “leadership tool belt” with the actionable strategies your team needs to thrive during times of crisis.

”It really does change an interaction when you can be present with someone. It does make the moments matter.” For years the healthcare industry has been dollars-focused and business-minded. Cassandra Crowe-Jackson, Chief Experience Officer at Sharp HealthCare, says the silver lining of the pandemic is the shift in perspective and taking a people-first approach in patient and employee experience. In this episode, Cassandra shares her strategies for making people feel seen and how it allows her to lift up others. Listen to learn ways to make your team members feel valued and create something powerful, together.

As COVID continues to rage, there's a second, more subtle pandemic eating away at the healthcare industry - burnout. Dr. Swati Mehta, the Director of Quality and Performance and Patient Experience at Vituity, says it's up to medical leaders to give their teams the tools they need to overcome the challenges they face. For Dr. Mehta, it starts with being curious to find out what support your people need and ends with celebrating their hard work. In this episode, Dr. Mehta breaks down the ways she lifts up her team and shares why “walking the walk” is so crucial to an organization's success. Along the way you'll also learn some mindful activities for resetting yourself after your last patient and recharging your batteries for the next one.

Nobody has all the answers, not even leaders, so why pretend that we do? Hanna Song, the VP and Chief Diversity, Equity, and Inclusion Officer for Children's Hospital Los Angeles, believes the best leaders are those who acknowledge their gaps and are willing to do something to fill them. In this episode, Hanna tells the story of a leader in her organization who intentionally went out to find an experience to help him see things from someone else's perspective. Give the full episode a listen to hear about how really seeing the people on your team and listening to their challenges can win you a lot of respect, even when you don't have a solution.

"Connecting with people consumes a lot of time, but that investment is incomparable in terms of what you get in return." Dr. Shereef Elnahal, President and CEO of University Hospital in Newark, knows that finding what speaks to someone, builds trust and opens the door for change. As a kid struggling to get his Type I Diabetes under control, his attitude towards his disease was changed when a nurse found a way to reach him. That small connection had a big impact and even influenced his career path. In this episode, you'll hear why Dr. Elnahal says a CEO's job is to work for the success of his team and how to build trust with those you lead.

Moments Move Us is a people-first podcast hosted by leader, healthcare advocate, and CEO of Wambi, Rebecca Metter. On this show, take a step back in time to reflect on when you experienced authentic connection while hearing the stories of exceptional leaders and the moments that inspired them.