Podcasts about experience officer

Your chance to help RNIB celebrate 90 year's of RNIB Talking Books and the incredible gifts in wills have on the charity's work too by joining RNIB at the RHS Sandringham Flower Show 2026 from 22 to 26 July to welcome and chat with visitors to the RNIB Talking Books Garden designed by award-winning Garden Designer Paul Hervey-Brookes which has also been supported by players of the Postcode Lottery.RNIB Connect Radio's Toby Davey was joined by Jackie Taylor, RNIB supporter Experience Officer and Hannah Whitcombe, RNIB's Corporate Partnerships Manager to find out more about what might be involved as a Volunteer welcoming visitors to the RNIB Talking Books Garden at the RHS Sandringham Flower Show 2026. To find out more about volunteering to welcome visitors to the RNIB Talking Books Garden at the RHS Sandringham Flower Show 2026 in July do visit the following pages of the RNIB website, email volunteering@rnib.org.uk or call the RNIB helpline on 03030 123 9999 for more details - https://www.rnib.org.uk/get-involved/volunteer/volunteering-opportunities/ (Image shows the RNIB Connect Radio logo. On a white background ‘RNIB' written in bold black capital letters and underlined with a bold pink line. Underneath the line: ‘Connect Radio' is written in black in a smaller font)

Join us for this week's Defender Fridays as Bobby Ford, Chief Strategy and Experience Officer at Doppel, talks about open-source labs, MITRE ATT&CK, and real-world defender workflows.At Defender Fridays, we delve into the dynamic world of information security, exploring its defensive side with seasoned professionals from across the industry. Our aim is simple yet ambitious: to foster a collaborative space where ideas flow freely, experiences are shared, and knowledge expands.About Our GuestBobby is a globally recognized cybersecurity “geek” with almost three decades of experience, including the last 14 years as a CISO, protecting some of the world's most complex and operationally intensive enterprises. His career began in the military as a founding member of the Pentagon Computer Incident Response Team. Bobby built and led cybersecurity programs in the Aerospace and Defense industry. He was the first CISO at Exelis Inc. and was the architect of ITT's global cybersecurity audit function under DOJ oversight.Transitioning from public to private sector, Bobby served as the first CISO at Abbott Labs, was CISO for Unilever, and most recently was SVP and Chief Security Officer at Hewlett Packard Enterprise (HPE). Known for his collaborative style and empathetic leadership, Bobby fosters an inclusive culture that empowers entire security organizations to excel.Register for Live SessionsJoin us every Friday at 10:30am PT for live, interactive discussions with industry experts. Whether you're a seasoned professional or just curious about the field, these sessions offer an engaging dialogue between our guests, hosts, and you, our audience.Register here: https://limacharlie.io/defender-fridaysSubscribe to our YouTube channel and hit the notification bell to never miss a live session or catch up on past episodes on our website!Sponsored by LimaCharlieThis episode is brought to you by LimaCharlie, the Agentic SecOps Workspace (ASW), where AI agents operate security infrastructure using the same controls and authority as human analysts, with every action visible, governed, and auditable.Why LimaCharlie?Eliminate vendor sprawl and tool complexityDeploy and scale effortlessly on native multi-tenant architectureReduce costs with intelligent data routing and free 1-year retentionBuild custom solutions with 100+ security capabilities on-demandAccelerate response with agentic AI that acts directly within predefined workflowsTry the Agentic SecOps Workspace free: https://limacharlie.ioLearn more: https://docs.limacharlie.ioFollow LimaCharlieSign up for free: https://limacharlie.ioLinkedIn: / limacharlieioX: https://x.com/limacharlieioCommunity Discourse: https://community.limacharlie.com/Host: Maxime Lamothe-Brassard - Founder at LimaCharlieGuest: Charles Grandjean - CTO and Co-founder at Hexiagon AI

Why should HR think of themselves as the business instead of supporting the business?How can AI amplify human potential and performance?My guest on this episode is Vicki Walia, Chief People and Experience Officer at Prudential FinancialDuring our conversation Vicki and I discuss the following: Why HR leaders need to see themselves as part of the business, not partners to it.How AI can amplify human potential and performance.How Vicki thinks about the AI "time dividend” and who should get the benefit. Why a high performance culture starts at the individual level. Why clarity, tools, and candid feedback are the three ingredients teams need.Connecting with Vicki: Connect with Vicki on LinkedIn Episode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

What happens when you stop focusing on human resources and start focusing on the human experience? Technology is advancing faster than human nature can keep up. If you want to stay relevant, you need a fundamental cultural reset, not just new software.  In this interview, Laura Cushing, the Chief People Experience Officer at Pacific Life, discusses the evolving intersection of organizational culture, employee engagement, and artificial intelligence. She emphasizes a strategic shift toward accountability and transparency as the balance of power moves back toward employers in a post-pandemic landscape. To prepare for an AI-driven future, Pacific Life has implemented a Gen AI Academy and Innovation Labs to demystify technology and help staff reimagine their workflows. Cushing highlights the rising importance of "power skills"—human-centric abilities like coaching and visionary leadership—which remain essential as technical tasks become automated. Ultimately, she argues that HR leaders must cultivate deep business acumen and proactive trust-building to successfully guide their workforces through digital transformation. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

What if the biggest obstacle to delivering a world-class customer experience isn't your technology or your strategy, but the very way your teams are structured and enabled to work?Agility requires creating an internal environment that can fluidly adapt to—and even anticipate—the needs of the external customer.Today, we're going to talk about: the often-overlooked foundation of successful business transformation: the human experience. We'll explore: Why the employee experience isn't just an HR initiative but a direct driver of customer outcomes How designing systems around the way people actually think—not just how we're organized on a chart—is critical. The practical application of a human-centered lens to business processes Why so many large-scale changes fail when they don't properly connect the dots between people, processes, and technology.To help me discuss this topic, I'd like to welcome, Jennifer Jones, Chief Strategy & Experience Officer at RGP. About Jennifer Jones Jennifer Jones is Chief Strategy & Experience Officer at RGP, a global professional services firm, where she leads enterprise strategy and experience end-to-end—aligning go-to-market, customer and employee experience, and operating models to accelerate growth and retention. She is responsible for translating strategy into execution across the business, partnering across sales, delivery, finance, technology, HR, and talent to remove friction, strengthen adoption, and drive measurable outcomes. Jennifer also leads global marketing and communications, shaping RGP's market voice, positioning, and demand generation engine. Previously, she served as Chief Marketing Officer, where she unified the company's brand, go-to-market strategy, and growth programs to support its evolution into a differentiated, execution-focused consulting firm. With more than 28 years of experience, Jennifer is known for closing the gap between vision and execution. She has led large-scale transformations across brand, customer and employee experience, service design, and AI-enabled operating models—helping Fortune 500 organizations modernize in ways that drive adoption, unlock value, and deliver sustained impact. Her work is grounded in human-centered design, ensuring transformation is not only strategic, but people-focused, actionable and enduring. Jennifer Jones on LinkedIn: https://www.linkedin.com/in/jennifergardnerjones/ --------Resources-------- RGP: https://rgp.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fDon't miss We Make Future - the International Festival of Innovation in AI, Tech, and Digital Marketing, June 24-26 in Bologna. Learn more: https://aglbrnd.co/r/c80991afff416bb2The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if the biggest obstacle to delivering a world-class customer experience isn't your technology or your strategy, but the very way your teams are structured and enabled to work?Agility requires creating an internal environment that can fluidly adapt to—and even anticipate—the needs of the external customer.Today, we're going to talk about: the often-overlooked foundation of successful business transformation: the human experience. We'll explore: Why the employee experience isn't just an HR initiative but a direct driver of customer outcomes How designing systems around the way people actually think—not just how we're organized on a chart—is critical. The practical application of a human-centered lens to business processes Why so many large-scale changes fail when they don't properly connect the dots between people, processes, and technology.To help me discuss this topic, I'd like to welcome, Jennifer Jones, Chief Strategy & Experience Officer at RGP. About Jennifer Jones Jennifer Jones is Chief Strategy & Experience Officer at RGP, a global professional services firm, where she leads enterprise strategy and experience end-to-end—aligning go-to-market, customer and employee experience, and operating models to accelerate growth and retention. She is responsible for translating strategy into execution across the business, partnering across sales, delivery, finance, technology, HR, and talent to remove friction, strengthen adoption, and drive measurable outcomes. Jennifer also leads global marketing and communications, shaping RGP's market voice, positioning, and demand generation engine. Previously, she served as Chief Marketing Officer, where she unified the company's brand, go-to-market strategy, and growth programs to support its evolution into a differentiated, execution-focused consulting firm. With more than 28 years of experience, Jennifer is known for closing the gap between vision and execution. She has led large-scale transformations across brand, customer and employee experience, service design, and AI-enabled operating models—helping Fortune 500 organizations modernize in ways that drive adoption, unlock value, and deliver sustained impact. Her work is grounded in human-centered design, ensuring transformation is not only strategic, but people-focused, actionable and enduring. Jennifer Jones on LinkedIn: https://www.linkedin.com/in/jennifergardnerjones/ --------Resources-------- RGP: https://rgp.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fDon't miss We Make Future - the International Festival of Innovation in AI, Tech, and Digital Marketing, June 24-26 in Bologna. Learn more: https://aglbrnd.co/r/c80991afff416bb2The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if the biggest obstacle to delivering a world-class customer experience isn't your technology or your strategy, but the very way your teams are structured and enabled to work? Agility requires creating an internal environment that can fluidly adapt to—and even anticipate—the needs of the external customer. Today, we're going to talk about: the often-overlooked foundation of successful business transformation: the human experience. We'll explore: Why the employee experience isn't just an HR initiative but a direct driver of customer outcomes How designing systems around the way people actually think—not just how we're organized on a chart—is critical. The practical application of a human-centered lens to business processes Why so many large-scale changes fail when they don't properly connect the dots between people, processes, and technology. To help me discuss this topic, I'd like to welcome, Jennifer Jones, Chief Strategy & Experience Officer at RGP. About Jennifer Jones Jennifer Jones is Chief Strategy & Experience Officer at RGP, a global professional services firm, where she leads enterprise strategy and experience end-to-end—aligning go-to-market, customer and employee experience, and operating models to accelerate growth and retention. She is responsible for translating strategy into execution across the business, partnering across sales, delivery, finance, technology, HR, and talent to remove friction, strengthen adoption, and drive measurable outcomes. Jennifer also leads global marketing and communications, shaping RGP's market voice, positioning, and demand generation engine. Previously, she served as Chief Marketing Officer, where she unified the company's brand, go-to-market strategy, and growth programs to support its evolution into a differentiated, execution-focused consulting firm. With more than 28 years of experience, Jennifer is known for closing the gap between vision and execution. She has led large-scale transformations across brand, customer and employee experience, service design, and AI-enabled operating models—helping Fortune 500 organizations modernize in ways that drive adoption, unlock value, and deliver sustained impact. Her work is grounded in human-centered design, ensuring transformation is not only strategic, but people-focused, actionable and enduring. Jennifer Jones on LinkedIn: https://www.linkedin.com/in/jennifergardnerjones/ --------Resources-------- RGP: https://rgp.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873f Don't miss We Make Future - the International Festival of Innovation in AI, Tech, and Digital Marketing, June 24-26 in Bologna. Learn more: https://aglbrnd.co/r/c80991afff416bb2 The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Julio Padilha is the CISO at Volkswagen & Audi South America. In this episode, he joins host Scott Schober and Bobby Ford, Chief Strategy and Experience Officer at Doppel, to discuss accountability in the AI era, including how to manage deepfakes, disinformation, and shared responsibility across platforms. This episode of CISO Confidential is brought to you by Doppel. Learn more about our sponsor at https://doppel.com.

James Howley is the Director of Cybersecurity Governance & Risk Management at Cummins. In this episode, he joins host Scott Schober and Bobby Ford, Chief Strategy and Experience Officer at Doppel, to discuss disruptive defense, including AI's impact on phishing, implementing a successful human risk management model, and more. This episode of CISO Confidential is brought to you by Doppel. Learn more about our sponsor at https://doppel.com.

It's YOUR time to #EdUp with Kirk Dewyea, CIO, & Dr. Chrysoula Malogianni, SAVP of Digital Innovation & Chief Digital Experience Officer, Old Dominion UniversityIn this episode, recorded LIVE from the Ellucian Live 2026 conference in Denver, Colorado,YOUR host is Dr. Jodi BlincoListen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠⁠● Join YOUR EdUp community at ⁠The EdUp Experience⁠We make education YOUR business!P.S. Want access to the only intelligence platform built exclusively from presidential conversations in higher education? Join EdUp Leadership!

Daale Carter is a powerhouse creative executive and the first-ever Global Chief Client Experience Officer at BBDO Worldwide. Appointed in early 2026, her role signals a major evolution for the agency network, shifting the focus from traditional "account management" toward a holistic, experience-driven partnership model. Professional Background Agency Pedigree: Before stepping into her global role, Daale served as EVP and Managing Director at Energy BBDO, where she was known for bridging the gap between high-level strategy and experiential marketing. Eclectic Roots: Her career began in entertainment law before she moved into music event production and media strategy. This diverse background—combining legal rigor, event logistics, and brand empathy—allows her to view the client-agency relationship through a unique lens.

What happens when customer experience stops being a soft metric and starts becoming a direct driver of revenue, retention, and real-time action? In this episode, I sat down with Jeff Gelfuso, SVP and Chief Product and Experience Officer at Qualtrics, during X4 Summit in Seattle to talk about how AI is changing the way businesses understand and improve customer relationships. Jeff shared how his role sits at the point where product, experience, and business outcomes meet, helping customers use Qualtrics in ways that are both practical and measurable. One of the biggest themes in our conversation was the shift from simply listening to customers to actually doing something in the moment. For years, many companies have relied on surveys, dashboards, and reports that told them what had already gone wrong. Jeff explained how that model is changing fast. With AI, organizations can now understand signals as they happen and trigger action before a poor experience turns into churn, frustration, or lost revenue. We talked about examples from brands like Marriott and TruGreen, and this is where the conversation became especially interesting. In TruGreen's case, AI-powered analysis helped reveal that service quality, not price, was the real reason customers were leaving. That kind of insight changed the conversation from guesswork to financial impact. When one point of retention can mean $10 million in annual revenue, experience suddenly becomes a boardroom issue, not just a customer service metric. Jeff also offered a refreshingly clear view on agentic AI. Instead of treating it as another layer of hype, he described it as a way to turn experience data into action, using context to help businesses close the loop faster and with greater precision. That means moving beyond smarter dashboards and toward systems that can surface priorities, recommend next steps, and help teams act without getting buried in complexity. Another standout part of the discussion was how Qualtrics is helping customers move beyond pilot purgatory. Jeff was candid that meaningful AI progress still takes work, focus, and the discipline to solve the right problems first. The companies seeing real value are not trying to do everything at once. They are identifying specific use cases, tying them to real business outcomes, and building from there. What I enjoyed most about this conversation was how clearly Jeff connected technology to human experience. Yes, there was plenty of discussion around AI, automation, and context, but at the heart of it all was something much simpler. Better experiences build stronger relationships, and stronger relationships drive loyalty, trust, and growth. So if your business is still treating experience as a nice-to-have instead of a measurable driver of performance, what might you be missing right in front of you? I would love to hear your thoughts after listening.

Enregistré au One to One Retail E-Commerce 2026, cet épisode s'attaque à un sujet central pour tous les retailers : la personnalisation à grande échelle.Laurent reçoit Sonia Ouaksel, Chief of Brand and Experience Officer chez Reelevant - plateforme SaaS qui permet aux équipes CRM de délivrer un contenu individualisé à chaque client, sur tous les canaux.Au programme :Pourquoi la segmentation classique atteint ses limites à grande échelleLe cas Célio : 4 millions de clients, 7 personnes en CRM, et des résultats en hausseLa logique "no canal" : email, site, app - une seule expérience de marquePlace des Tendances et ses +43% de conversion sur la homepage personnaliséeSimone, l'IA de Reelevant, et ce que ça change pour les équipes marketingUn épisode pour toutes les marques qui ont de la donnée mais ne savent pas encore quoi en faire.Et quelques dernières infos à vous partager :Suivez Le Panier sur Instagram @lepanier.podcast !Inscrivez- vous à la newsletter sur lepanier.io pour cartonner en e-comm !Écoutez les épisodes sur Apple Podcasts, Spotify ou encore Podcast Addict.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

Deneen DeFiore is the Vice President & Chief Information Security Officer at United Airlines. In this episode, she joins host Charlie Osborne and Bobby Ford, Bobby Ford, Chief Strategy and Experience Officer at Doppel, to discuss AI's mark on the cybersecurity world. This episode of CISO Confidential is brought to you by Doppel. Learn more about our sponsor at https://doppel.com.

Sarah Beavon has worked in Higher Education for over 20 years, moving through a series of increasingly senior roles to her current position as Chief Digital and Student Experience Officer at Canterbury Christchurch University. In 2025, she was recognised as one of the top 100 innovators and change makers of the year reflecting her success with large-scale digital transformation projects. In releasing this episode close to International Women's Day 2026, Sarah's reflects upon her career as a female IT leader, the importance of coaching and mentoring, what introverted or quiet leadership looks like, and what the future may hold to support aspiring digital leaders. This episode is kindly sponsored by Niico AI. Niico automates admissions and student services across systems universities and colleges already use, without replacing them. Using conversational AI and process automation, we reduce manual workload and deliver a better student experience to support growth and improve operational efficiency.  Book a demo at niico.ai. The Association of Higher Education Professionals and the British Universities FInance Directors Group, BUFDG, are both proud to support Job Shadowing HE as a valuable source of professional insight.

Charlotte Pavlik is the Chief Growth Officer at Gladiator Productions where she drives brand visibility, supports revenue growth, and showcases the company in high-impact environments. She's known for her strategic vision and flawless execution, building meaningful partnerships with global entertainment, luxury, & consumer brands like LVMH, Sol de Janeiro, and Live Nation while leading results-driven campaigns that push the envelope.Seth Dolan, Chief Creative & Experience Officer and Co-Founder of Gladiator Productions, has 20+ years of experience in live entertainment and experiential marketing under his belt for top clients like Pandora Jewelry, The Walt Disney Company, and AmorePacific. Dolan is a visionary creative and show producer who crafts immersive large-scale experiences that tie in storytelling, design, and brand strategy for global brands.

In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.

In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.

In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.

Tim Brown is the CISO at SolarWinds. In this episode, he joins host Paul John Spaulding and Bobby Ford, Chief Strategy & Experience Officer at Doppel, to discuss today's threat landscape and what organizations can do to protect themselves in light of new threats such as deepfakes and artificial intelligence. This episode of CISO Confidential is brought to you by Doppel. Learn more about our sponsor at https://doppel.com.

This week on The Modern Customer podcast, Michael Gerrish, Chief Marketing and Experience Officer at Blue Cross Blue Shield of Kansas, shares the strategy that transformed their organization. The key? Aligning Marketing and Experience to accelerate growth. Michael outlines how the unified CMXO role is responsible for making sure the brand's promises match the actual customer experience, driving maximum ROI.  The Results:  ✅ $120 Million in annual revenue  ✅ 93% industry-leading customer retention rate Learn how they achieved this with the "Insights to Action" model, eliminating silos and leveraging AI to simplify complex healthcare needs. Listen to the full episode now! Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

If it's Friday, then it's time for a brand-new episode of the Between 2 Brands #podcast with Bill Petrie! To kick off Ep. 41, Bill talks about the fragility of cloud-based internet services in wake of the major outage this past week and bids a fond “adieu” to part of the world wide web that no longer exists. Afterwards, Bill welcomes the Chief Revenue and Experience Officer at PPAI, Ellen Tucker and, frankly, she takes over by holding back her questions for Bill until she responds to Bill's queries. It's a fun episode and there might even be a surprise “rapid fire!” A HUGE Thanks to our friends over at BEL Promo for sponsoring this fine broadcast. When you're looking for the lowest minimums, deepest inventory, 5-star and A+ service – you know you can BEL Promo that!

In this episode of the SaaS Brand Strategy Show, DRMG welcomes Winston Binch, Chief Brand & Experience Officer at Gale, for a frank conversation about the shifting ground under marketers' feet.We unpack:Why Cannes has shifted from a creative director's festival to a CMO showcaseWhat 70% of CFOs get wrong about AI's role in marketingHow big agencies are reengineering workflows around AI—from back office to big ideasThe real opportunity in the Creator economyHow strategy, not software, unlocks both efficiency and boundary-pushing creativeIf you're asking “How are we using AI to drive brand innovation, not just automation?”—this one's for you.

“Create -- you can apply that to anything in life. You can create opportunity for yourself, create success, create leaders. Having a focus on creation will always help you drive innovation and also keep you personally focused making sure you are evolving as an individual every single day” on the Daily Grind ☕️, your weekly goal-driven podcast. This episode features Kelly Johnson @kellyfastruns and special guest Robert Padron, who is a transformational C-Level executive offering over 25 years of success in growing companies that provide business process outsourcing solutions to major brands. He is currently Chief People and Experience Officer at Arise, a company enabling brands to transform the customer relationships through the power of Gig.S7 Episode 31: 7/15/2025Featuring Kelly Johnson with Special Guest Robert PadronAudio Credit Intro and Outro: Daniel ChayraFollow Our Podcast:Instagram: @dailygrindpod https://www.instagram.com/dailygrindpod/  X: @dailygrindpod https://x.com/dailygrindpod Facebook: https://www.facebook.com/dailygrindpodTikTok: https://www.tiktok.com/@dailygrindpodPodcast Website: https://direct.me/dailygrindpod  Follow Our Special Guests:Website: https://www.arise.com/ LinkedIn: https://www.linkedin.com/in/robert-padron/

In this episode of the Diabetes Innovators Series, Eric Benjamin, Chief Product and Customer Experience Officer at Insulet, discusses the latest innovations in diabetes management, particularly focusing on the integration of the Dexcom G7 with the Omnipod 5 system. He emphasizes the importance of usability, patient-centric design, and the company's commitment to making diabetes management easier and more effective for users. Eric shares insights into the future of closed-loop systems and the cultural ethos at Insulet that drives their innovation efforts. Chapters 00:00 Introduction to Insulet and Eric Benjamin 00:40 Integration of Dexcom G7 with Omnipod 5 02:22 Innovations in Diabetes Management 04:58 Patient-Centric Approach to Diabetes Technology 07:54 Cultural Ethos at Insulet 09:32 Quality and Reliability in Diabetes Solutions 11:29 Conclusion and Future Outlook Resources: Omnipod Insulet Eric Benjamin LinkedIn

The workplace is evolving, but not without friction. AI, culture, and leadership expectations are colliding, and while some leaders scramble to keep up, others are creating environments that feel more like day spas than places of work. How do you lead with kindness while still setting high expectations? In this episode of Future Ready Leadership, I spoke with KeyAnna Schmiedl, Chief Human Experience Officer at Workhuman, about what it really takes to evolve workplace culture and leadership in a time of rapid change. We explored the current state of AI and its role in supporting, not replacing the human element at work. KeyAnna sheds light on the shift from compliance-focused HR to human experience-focused leadership, and how organizations can avoid the trap of over-accommodation and instead focus on clarity, accountability, and human-centered leadership. We discussed the misapplication of psychological safety, the dangers of therapy language, the importance of building resilience and critical thinking, and why companies struggle to define and communicate their true culture. ________________ This episode is sponsored by Workhuman: Don't you hate how every HR company out there says they are powered by AI? The truth is most difficult if it's just fluff. Human Intelligence™ from Workhuman is one of the few solutions that actually uses AI to help you get insights about your culture by analyzing the recognition data of your workforce. It helps managers coach better, shows you where culture is thriving, and is so effective at helping companies make smarter decisions, Workhuman backs it with the industry's only ROI Guarantee. In a world of noisy tech, this one actually feels... human. Learn more at Workhuman.com and see how Human Intelligence is becoming a force for good in the workplace. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

How can HR lead transformations that stick? Why are “soft skills” the new “power skills”?My guest on this episode is Laura Cushing, Chief People Experience Officer, Pacific LifeDuring our conversation Laura and I discuss:Why HR leaders need to be “comfortable, being uncomfortable” and how it can accelerate your career.How HR can play a critical role in defining the “from/to” of organizational transformation and drive business performance.How HR can utilize strategic workforce planning to create value and impact. Why she calls influence and other so-called “soft skills” true “power skills” that will define the future of work—especially in the age of AI.Connecting with Laura: Connect with Laura Cushing on LinkedInEpisode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

Winston is the Chief Brand & Experience Officer at GALE, leading the creative, production, and experience design team. In 2024, GALE was named Campaign UK US Advertising Agency of the Year. He works with with companies like the National Basketball Association (NBA), Delta Air Lines, Chipotle Mexican Grill, Cotopaxi, MilkPEP, Pella, Santander, Bain & Company, Fogo de Chão, and others. Over the past twenty years, he's helped leading global brands craft their narratives and create innovative campaigns and experiences that harness the marketing potential of the digital and social age. His diverse client portfolio includes Domino's, Michaels Stores, American Express, Target, Burger King, Nike, Vail Resorts, Taco Bell, Pandora, AB InBev, and Volkswagen Group. Before GALE, he was a brand consultant and Chief Digital Officer of Deutsch North America.

Jill Cress is the Chief Marketing and Experience Officer for H&R Block. She also serves on the board of the AdCouncil, and she's been recognized on Forbes' list of the World's 50 Most Influential CMOs. Before H&R Block, Jill spent 20 years at MasterCard. Now, a leader who spends most of their professional life working in financial institutions could easily build their success around the study of data, but the foundations of Jill's leadership are based on the most valuable investments of all. Delivering results has always been table stakes when you're stepping into a leadership position, and money will and should sit squarely on that table as one essential definition of success. But enduring financial success is a consequence of your willingness to take your eyes off the financial prize and fix them squarely on your most valuable assets: The people that work for you. And what matters to them are two things. First, that they matter. And second, that what they're doing makes a difference. During our conversation, I talked to Jill about the creativity diagnostic tool that we've developed. It measures when leaders are creating the conditions that maximize the creativity of their people. One of the critical insights that shows up time and time again is that the very best leaders are fully invested in creating a culture that ensures that everyone feels seen and heard and respected. Now, this investment carries personal risk, because it can make you as the leader feel vulnerable, and it is time consuming. But the ROI is through the roof. So what are you investing in?

Jill Cress, Chief Marketing and Experience Officer at H&R Block, is a visionary marketer with 30+ years of experience in financial services, media, and tech. She's led brand transformations at PayPal, National Geographic, and MasterCard and now focuses on modernizing H&R Block, enhancing customer experience, and driving growth. Recognized as one of the world's top CMOs, Jill excels at connecting brands with consumers in meaningful ways. About Jill Cress Jill Cress is an innovative marketer and strategist who pushes boundaries as the Chief Marketing and Experience Officer for H&R Block. She leads a dynamic team invested in transforming customer experience, modernizing and infusing its brand into highly relevant channels, and amplifying strategic marketing and communications efforts to deliver growth. For more than 30 years, Cress has honed her skills as a strategic and passionate consumer, B2B marketer, and experience strategist with deep expertise in financial services, media and technology. She has held leadership roles across marketing, general management, product and enterprise strategy at leading Fortune 500 Companies. Prior to H&R Block, Cress served as vice president of brand marketing for PayPal, where she also had responsibility for all Venmo marketing. She was also the chief marketing and communications officer at National Geographic Partners and served for more than 20 years at MasterCard Worldwide. There, she held executive leadership roles in strategy and marketing and served as country general manager for the United Kingdom and Ireland. Cress serves on the boards of the Ad Council and the Wealth Enhancement Group, an independent wealth management firm overseeing more than $96 billion in client assets. She has been recognized for numerous accolades, including Adweek's inaugural Marketing Vanguard list, New York Women in Communications' Matrix Award Honoree, Business Insider's 25 Most Innovative CMOs, Forbes' World's 50 Most Influential CMOs, the CMO Next List, and the Entrepreneurial CMO 50. Cress holds a bachelor's degree from the Kelley School of Business at Indiana University. She is a self-described “explorer at heart” who loves experiencing new places and brands that connect with consumers in exciting ways. A resident of New York, Cress enjoys spending free time exploring the city and travelling the world with her husband, Todd, and daughter Beatrix. From the Show What brand has made Jill smile recently? Jill shared a recent “morning after the Oscars” smile from McDonald's, when the fast food brand shared what winners like Kieran Culkin might order after their big night. Connect with Jill on LinkedIn and check out the H&R Block website. As We Wrap … Listen and subscribe at  Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you're hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you'd like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network.  Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guest is Richard Forrest, Chief Product & Experience Officer, ESM SolutionsYOUR cohost is Dr. Chris Moloney, Principal Strategic Specialist, EllucianYOUR host is Dr. Joe SallustioHow is ESM Solutions partnering with Ellucian to streamline procurement?Why is "off contract spend" a challenge for higher education institutions?How are experience cards transforming purchasing approvals?What role does budget visibility play in procurement confidence?How is AI being integrated into the procurement process?Topics include:Simplifying the procurement experienceReducing approval times from months to minutesConsumer-focused purchasing interfacesBudget visibility at point of purchaseAI-powered procurement researchListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then ⁠⁠⁠⁠⁠⁠BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY⁠⁠ - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠⁠⁠⁠⁠⁠!We make education YOUR business!

To succeed today, chief risk officers (CRO) and other risk leaders must exert more influence and build organizational resilience in an increasingly complex risk environment. Today’s guests share the key practices that set top risk leaders apart, as CROs shift from traditional risk managers to influential figures driving resilience and organizational success. Ida Kristensen is the global co-leader of our Risk and Resilience Practice and senior partner in our New York office. She advises clients across sectors on a variety of topics spanning enterprise risk management, resilience, organization and talent, cybersecurity, regulatory compliance, and operational improvement. Ritesh Jain is a partner based in our New York office and a leader in our Risk and Resilience Practice. He advises financial institutions on their risk and resilience priorities with a focus on enterprise risk management, operational risk, and transforming the frontline risk and control environment. We are also joined by Naba Banerjee, currently Chief Product and Experience Officer at CLEAR and formerly a senior advisor to McKinsey and the Global Head of Trust and Safety at Airbnb, where she led a team responsible for industry-defining solutions that reduced fraud and safety incidents by over 50%. Related Insights The six habits of highly successful chief risk officers Risk and resilience priorities, as told by chief risk officers Helping boards manage geopolitical risk with Jon Huntsman Jr. How ambidextrous leaders manage through volatile timesSupport the show: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information

On The Speed of Culture Podcast, Jill Cress, Chief Marketing & Experience Officer at H&R Block, breaks down how AI, digital transformation, and consumer insights are reshaping the tax industry. From helping Gen Z navigate their first tax filings to leveraging AI-powered tools for real-time tax support, Jill shares how H&R Block is making tax season easier, smarter, and more accessible for all.Follow Suzy on Twitter: @AskSuzyBizFollow Jill Cress on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

After serving for nearly 18 months as the Department of Defense's first-ever customer experience officer in the Office of the CIO, Savan Kong earlier this month parted ways with the Pentagon. Previously a member of the Defense Digital Service during his first tour of duty with the DOD, Kong helped build the department's CXO office from scratch, fostering a culture that prioritizes the needs of service members, civilians, and mission partners and striving to streamline governance processes, improve transparency, and ensure that IT solutions meet operational needs. Kong joins the Daily Scoop for a conversation to share the progress his office ushered in to improve customer experience for DOD's personnel, where things are headed under this administration and how AI will impact the CX space. FedRAMP is getting another overhaul, one that will involve far more automation and a greater role for the private sector, the program's chief announced Monday. Through FedRAMP 20x, the General Services Administration-based team focused on the program aims to simplify the authorization process and reduce the amount of time needed to approve a service from months to weeks, Director Pete Waterman said during an Alliance for Digital Innovation event. The private sector will also have increased responsibility over monitoring of their systems, he noted. In a critical change, agency sponsorship will — eventually — no longer be necessary to win authorization. As a first step, FedRAMP has launched four community working groups, which give the public a chance to share feedback, and focus on creating “innovative solutions” to formalize the program's standards. But in the meantime, Waterman said existing baselines will remain in place and there are no immediate changes to the program. The Office of Personnel Management and the departments of Treasury and Education are now barred from sharing individuals' personally identifiable information with DOGE representatives, a federal judge ruled Monday. Judge Deborah L. Boardman of the U.S. District Court for the District of Maryland said in her decision that in granting associates with Elon Musk's so-called government efficiency initiative access to systems containing plaintiffs' PII, the agencies “likely violated” the Privacy Act and the Administrative Procedure Act. The lawsuit was filed by the American Federation of Teachers, the International Association of Machinists and Aerospace Workers, the International Federation of Professional and Technical Engineers, the National Active and Retired Federal Employees Association, the National Federation of Federal Employees, and six military veterans. The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast  on Apple Podcasts, Soundcloud, Spotify and YouTube.

Edelman's Smita Reddy is joined by Roxy Young, Chief Marketing and Experience Officer at Reddit for a conversation about what makes Reddit a trusted source of information for so many and how brands can effectively leverage the platform to reach their consumers. “Reddit is the most human place on the internet,” Roxy says. 

How can you create a culture that embraces change?Why is it critical to build leaders at levels of your organization?My guest on this episode is Monique Herena, Chief Colleague Experience Officer at American Express.During our conversation Monique and I discuss:Monique's philosophy on taking career leaps and the importance of stepping out of your comfort zone.Why American Express refers to their team members as colleagues and invests in improving the “colleague experience” each and every day.Why their framework for winning is the north star for their business strategy and cultureHow American Express is building enterprise leaders at all levels of the organization.Why next-gen HR leaders should embrace change and adopt a mindset of continuous learning and improvement.Connecting with Monique:Connect with Monique Herena on LinkedInEpisode Sponsor:Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.

Sanofi is one of the world's leading pharmaceutical corporations, dedicated to delivering comprehensive and effective healthcare solutions to millions of people globally. In Vietnam, Sanofi has solidified its influence and pivotal role in providing high-quality pharmaceutical products, contributing significantly to the improvement of public health.What sets Sanofi apart is its unwavering commitment to fostering Diversity, Equity, and Inclusion (DE&I) in every aspect of its operations. Additionally, the company has made substantial investments in Artificial Intelligence (AI) within its research and development (R&D) efforts, driving breakthroughs in innovative treatment solutions.In the latest episode of the Vietnam Innovators Podcast, Season 5 (English edition), we welcome Mr. Raj Verma, Chief Diversity, Culture & Experience Officer at Sanofi. With over 25 years of experience in global HR transformation and change leadership, Mr. Raj Verma has held both specialist and generalist HR leadership roles at national, regional, and international levels within major organizations. He holds a Bachelor's degree in Law, a Master's in Management Science, an Executive MBA, and is a Fellow of the Chartered Institute of Personnel and Development (CIPD).In this episode, Mr. Raj Verma shares insightful perspectives on how Sanofi implements its DE&I and AI strategies, alongside the company's approach to innovation, its global vision, and the creative solutions it brings to communities and the future of healthcare.Listen to this episode on YouTube And explore many amazing articles about the pioneers at: Youtubehttps://vietcetera.com/vn/bo-suu-tap/vietnam-innovatorFeel free to leave any questions or invitations for business cooperation at team@vietcetera.com—If you come across something intriguing, kindly consider making a donation.● Patreon: https://www.patreon.com/vietcetera● Buy me a coffee: https://www.buymeacoffee.com/vietcetera

This episode features an interview with Donald Knight, Venture Partner at Valor Ventures and Miriam Connaughton, Chief People and Experience Officer at Simpplr. Donald's expertise is in creating a culture where employees thrive and has a proven track record of constructing scalable global strategies that support international expansion. Miriam utilizes her three decades of HR consulting experience to shape and deliver a great employee experience, through dynamic HR strategies and AI-powered technology.In this episode, Shawn, Donald, and Miriam discuss the concept of high-performance cultures, how fostering human connection and empathy in the workplace can combat loneliness, and the impact of AI on workplace dynamics.-------------------“Historically, our profession has been rooted on five major time periods. It started because of being administrative in nature. Then from administration, we went into compliance. From compliance, we went into employee satisfaction. From satisfaction, you got companies that are focused on how do they engage their employees, mainly through this lens of productivity. Last, I think the best companies understand that they want people to be fulfilled. If you want people to be fulfilled, you got to recognize that there's plenty of talent at your organization that just isn't. There is a large sentiment of loneliness.” – Donald Knight“If you have lots of people with similar habits, that becomes the culture. It's habit-creating. If managers in general are good at creating psychological safety in an organization and they have a habit of practicing that, then people will generally report that's a cultural trait here. I feel really included and I feel like I can be my authentic self because it's very psychologically safe here. It doesn't just happen because you say it, it happens because people have healthy habits around that on a daily, moment-to-moment basis.” – Miriam Connaughton-------------------Episode Timestamps:*(02:35): Getting to know Donald and Miriam*(08:46): Being an intentional leader*(17:56): High-Performance Index and the ripple effect*(27:28): Loneliness in the workplace*(46:56): Incentivizing human-centric leadership*(53:29): The role of AI in enhancing employee experience-------------------Links:Connect with Donald on LinkedInFollow Donald on InstagramFollow Donald on ThreadsEmail DonaldConnect with Miriam on LinkedInEmail MiriamConnect with Shawn on LinkedInCohesion PodcastAbout Simpplr

"Whatever the context is, whatever the setting that we're operating in - ultimately, as leaders, we are in the business of building relationships." In this episode, WomenHeard: Changemakers host Georgia Galanoudis speaks with Jill Cress, Chief Marketing & Experience Officer at H&R Block - a leader in tax preparation services. A 2024 Matrix Awards honoree, Jill's extensive brand experience also includes PayPal, National Geographic and MasterCard.  She has been recognized for numerous accolades, including Adweek's inaugural Marketing Vanguard list, Forbes' list of the World's 50 Most Influential CMOs, Forbes' inaugural CMO Next List, and Business Insider's 25 Most Innovative CMOs. At H&R Block, she leads a diverse team of customer experience, marketing, and communications professionals. Listen to this episode for the importance of curiosity about context and how her theater roots supported her career journey. 

  AmeriHealth Caritas, Health Alliance Plan, Highmark Health and Icario discuss how AI transforms healthcare by creating personalized experiences that drive performance improvements and enhance member engagement. Learn how high-ranking health plans reinvent their approach to member experience to elevate your HEDIS scores, improve health outcomes and streamline data processes.   Guests: Vandna Bhrany, MPH, Vice President, HEDIS Strategy and Analytics, AmeriHealth Caritas  Tracy Saula. Senior Vice President, Chief Product and Experience Officer, Highmark Health  Cory Busse, VP, Strategy, Icario Mike Treash, Senior Vice President and Chief Operating Officer, Health Alliance Plan   Bios: https://www.brightspotsinhealthcare.com/events/a-new-era-for-consumer-engagement-and-hedis-combining-the-human-touch-with-ai/   This episode is sponsored by Icario Icario serves health plans by using powerful whole-person data, predictive behavioral science, and a proprietary engagement platform to offer personalized experiences that meet members where they are in their health journey. Icario combines the industry's largest member data repository with unparalleled industry expertise to implement health action programs that deliver personalized member engagement, reduce abrasion and encourage positive health behaviors.

Hosts Gregg Masters and Fred Goldstein meet Ashley Reynolds, PhD, MSN, RN, Chief Product & Experience Officer at Glytec. They discuss innovating glycemic care. Glytec s a health tech company revolutionizing the management of glycemic control in healthcare settings. Ashley is an acknowledged expert in digital health and the use of technology to promote health and patient engagement. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

On this episode, Gina Hardy, Chief Marketing and Experience Officer at Chamberlain Group, discusses the evolution of customer experience in the digital-first world. She emphasizes the importance of understanding the customer and their needs, using data to anticipate needs, and effectively communicating complex products to consumers. Gina shares her experiences in marketing, including her role in shaping myQ's product journey and successful campaigns with LeBron James and Serena Williams for Tonal. Plus, she highlights the power of storytelling in creating memorable brand experiences.Key Insights:Understanding the customer and their needs is crucial in creating a great customer experience.Data can be used to anticipate customer needs and create personalized experiences.Effectively communicating complex products to consumers is a challenge that requires concise and compelling messaging.Storytelling is a powerful tool in creating memorable brand experiences.Creating a memorable customer experience requires balancing intrigue with informative content and understanding the customer journey.Fostering a culture of innovation and prioritizing the employee experience are key to building a successful brand.Feedback is crucial for growth and should be encouraged and acknowledged in order to create a safe space for ideas.AI can enhance customer care and marketing, but it requires continuous iteration and data-driven decision-making.Opinions and assumptions should be validated through customer research and feedback to ensure that products and marketing efforts meet customer needs.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

S1E17: Tile How the VA is Leveraging New Technologies Host: Frank Cutitta Guest: John W. Boerstler, Chief Veterans Experience Officer, US Department of Veterans Affairs To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

In This Episode The Fed just cut rates. The 50-basis point cut was welcome news for many financial institutions, but the pressures the industry faces are not going away. In fact, rate cuts may mask the underlying changes going on. In our first segment, Jason Henrichs connects with Lake Michigan Credit Union's EVP, Chief Lending and Experience Officer, Eric Burgoon and James White, General Manager, Banking at Total Expert talk about the future of banking. Customers are always in search of highest yield and the best terms. It's easier than ever to move money and customers have options. Institutions need to be reliable, relatable and credible. To do that institutions need an overarching organizational strategy and data to drive personalized products. Where can you find everyone from the collective world of money? Vegas of course, October 27-30! To provide insight into Money 20/20 2024 and this year's money and fintech story, Chief Strategy Officer Scarlett Sieber and Zach Anderson Pettet, VP of Global Fintech Strategy, connect with Brett King to talk about the conference and the dynamics as they see it shaping financial services. Keynotes from industry experts and rising stars lead the agenda with sessions on open banking, AI, borderless payments, embedded finance, fraud, policy & regulation and of course, they've built in lots of fun...no spoiler alerts here! If you are headed to Vegas, join us for the Fintech Luminaires reception. You can apply for an invitation with this link: https://lu.ma/p0zcx7ki See you in Vegas!! https://youtu.be/3lIHDhzVfnU

Send us a textBill Bartholomew welcomes Mike Mattone, SVP, Chief Retail Banking & Experience Officer at Navigant Credit Union for a look at their innovative new overdraft fee schedule and protections program.Learn more at http://www.navigantcu.orgSupport the show

Chapters00:00 Switching Roles: Meet Kerry Perez03:24 Roles in Strategy, Marketing, and Recruitment06:11 Driving Business Growth through Understanding Customer Needs09:00 The Evolving Candidate and Client Experience in Healthcare12:48 Finding the Right Workforce Mix for Clients13:44 Making an Impact with the Marketing Team ABOUT KERRYKerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company's Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst's Top 40 Under 40 in 2001, and she hosts the AMN Healthcare podcast, Elevate Care.Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. Learn more about Kerry: https://www.amnhealthcare.com/about/amn-leadership-team/executive-committee/kerry-perez/ ABOUT NISHANNishan Sivathasan serves as Division President, Technology and Workforce Solutions, and is responsible for AMN Healthcare's suite of technology products for workforce management and virtual care platforms that enable healthcare organizations to deliver sustainable and innovative ways for patient care.Prior to his current role, Mr. Sivathasan was Chief Strategy and Experience Officer at AMN Healthcare and had responsibility for business strategy and M&A. He joined AMN in 2019. Prior to joining AMN, Mr. Sivathasan was responsible for eCommerce strategy and business development at JCPenney. Previously, he spent time at a financial technology start-up and almost 10 years at Rackspace, a globally managed cloud computing company, in executive positions that spanned strategy, product development, and marketing. Mr. Sivathasan started his career at Accenture as a management consultant and holds a Bachelor of Arts degree in Business Administration from Austin CollegeLearn more about Nishan: https://www.amnhealthcare.com/about/amn-leadership-team/nishan-sivathasan/ ABOUT THE SHOWElevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/ FIND US ONWebsite – https://www.amnhealthcare.com/podcast/elevate-care-podcast/YouTube – https://www.youtube.com/@ElevateCarePodcastSpotify – https://open.spotify.com/show/5R2oWLZXYfjtPGW7o5KpuoApple – https://podcasts.apple.com/us/podcast/elevate-care/id1710406359Instagram – https://www.instagram.com/amnhealthcare/LinkedIn – https://www.linkedin.com/company/amn-healthcare/X – https://twitter.com/amnhealthcare/Facebook – https://www.facebook.com/amnhealthcare/ Powered by AMN Healthcare

Jim is celebrating the 300th episode of The CMO Podcast with a bang! He welcomes back three of his very first guests on the show from 2019: Kristin Lemkau, the Chief Executive Officer of J.P. Morgan Wealth Management at JPMorgan Chase, Lilian Tomovich, the Chief Marketing & Experience Officer at Barclays, and Dean Aragón, Group Brand Officer and CEO & Vice-Chairman of Shell Brands International AG. In a way, they co-created this podcast, helping Jim find those initial footsteps and directing the show to what it has become today. First up is Lili Tomovich, the CMO & Experience Officer at Barclays Bank. Jim had Lili as his third guest on the show in 2019, when she worked as the Chief Experience & Marketing Officer at MGM Resorts International, a $15 billion global hospitality and entertainment company. Her career path has included ten years at Mastercard as head of Marketing for Canada and Senior Vice President of Consumer Marketing for the US market. After time within the hospitality space, she returned to financial services and joined Barclays in 2021. She created and accelerated transformational growth for the bank, while reimagining the customer experience. Jim's next returning guest, Dean Aragón has come on the podcast a few times over the years; he was the 10th guest back in 2019, and later joined Jim for a roundtable discussion at Cannes in 2022. Dean is also celebrating an anniversary. He has worked at Shell for a decade, serving as the Group Brand Officer and CEO & Vice-Chairman of Shell Brands International–or, as he puts it, Shell's "Chief Brand Guy." Prior to Shell, Dean spent 15 years in Senior Brand Marketing roles at Unilever, across a range of categories and markets. For this episode's final conversation, Jim comes full circle to welcome back his very first guest, Kristin Lemkau. Kristin is The Chief Executive Officer of J.P. Morgan Wealth Management at JPMorgan Chase, where her team oversees the U.S. wealth management division. When they spoke back in 2019, Kristin was the Chief Marketing Officer of JPMorgan Chase, where she led a global marketing team of 2,000 people with a $5B+ marketing budget. Tune in for an episode filled to the brim with stories that have carried this show throughout the last five years. Here's to 300, and many more to come!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

America's Heroes Group Roundtable with Partner Jesse Brown VA Saturday June 8, 2024June 6th was D-Day 80th Anniversary June is LGBTQ Pride and PTSD Awareness Month Host: Cliff Kelley Co-Host: Sean Claiborne Executive Producer: Glenda Smith Digital Media Producer: Ivan Ortega Scout's Honor Productions Saturday's Topics 5:00 - 5:30pmPanelist:Rayvon Bufkin - US Air Force Veteran and Veteran's Experience Officer at JBVA

Some families come together during traumatic times, and others drift apart. We all handle things differently in the best of times. During traumatic times, these differences can feel even bigger. The families that have the conversations - the uncomfortable conversations - learn how to navigate the unclear healing paths ahead. Together. Sisters Molly Cohen & Leslie Rott lost their father unexpectedly almost ten years ago. They had the conversations - and continue to have the conversations, and heal, together. On today's episode of The Be Ruthless Show, Molly and Leslie share their story of loss and their different paths towards healing. Respecting those differences led them to heal through writing, again together, in a co written / co authored chapter in Faces of Grief (available this December!) Connect with them both on social media and meet them in person at Pilates in the Park this August, and Healing Together Through the Holidays this December. Leslie Rott Leslie Rott has a master's degree and a PhD in Sociology from the University of Michigan, and a master's degree in Health Advocacy from Sarah Lawrence College. She was diagnosed with lupus and rheumatoid arthritis in 2008, at the age of 22. She is a blogger, e-patient, health activist, patient advocate, healthcare disruptor, sociologist, and writer. She authors the blog Getting Closer to Myself (www.gettingclosertomyself.blogspot.com) and has contributed to a variety of other health-related sites, including CreakyJoints, Health Central, Health Line, Lupus News Today, Mango Health, and Rheumatoidarthritis.net. Leslie's story has been featured in the U.S. Pain Foundation Invisible Project: RA/RD Edition, Women's Health magazine (twice!), Real Life Diaries: Living with Rheumatic Diseases, and on a jacket, “Double Major,” that she proudly wears as a member of the Walking Gallery of Healthcare. She currently works as the Compliance & Experience Officer at a community healthcare company in Royal Oak, Michigan. Leslie lives in Beverly Hills, Michigan, with her son and husband. Molly Cohen Molly Cohen is a graduate student at Sara Schenirer/Yeshiva University's Wurzweiler School of Social Work. She received her bachelor of arts in Spanish with a minor in biology from Wayne State University. She is passionate about perinatal and maternal mental health and helping others through some of life's most difficult moments. Although she is unsure of her future career, she is grateful for the opportunity to find her path through social work. She interned at Jewish Family Service of Metro Detroit and is currently interning at a Perinatal and Youth mental health clinic. Molly lives in Southfield, Michigan, with her husband and daughter. Remember that you can reach out anytime - with questions, feedback, to work with me, for referrals and resources, and just for support and connection: sam@samantharuth.com Join the Griefhab Community: https://www.facebook.com/groups/griefhab7/ Join Team Ruthless for SIX support groups EVERY week PLUS EVERY holiday: https://samantharuth.com/team-ruthless Learn more about Pilates in the Park: https://www.eventbrite.com/e/926158042637?aff=oddtdtcreator Learn more about Healing Together Through the Holidays: https://samantharuth.com/healing-together-through-holidays

In this episode of The Speed of Culture, Matt Britton welcomes Jill Cress, Chief Marketing and Experience Officer at H&R Block. Jill discusses H&R Block's strategic pivot towards digital and mobile experiences, the impact of AI on consumer financial interactions, and insights into career longevity in the rapidly evolving tech landscape.Follow Suzy on Twitter: @AskSuzyBizFollow Jill Cress on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.