Podcasts about experience officer

Winston is the Chief Brand & Experience Officer at GALE, leading the creative, production, and experience design team. In 2024, GALE was named Campaign UK US Advertising Agency of the Year. He works with with companies like the National Basketball Association (NBA), Delta Air Lines, Chipotle Mexican Grill, Cotopaxi, MilkPEP, Pella, Santander, Bain & Company, Fogo de Chão, and others. Over the past twenty years, he's helped leading global brands craft their narratives and create innovative campaigns and experiences that harness the marketing potential of the digital and social age. His diverse client portfolio includes Domino's, Michaels Stores, American Express, Target, Burger King, Nike, Vail Resorts, Taco Bell, Pandora, AB InBev, and Volkswagen Group. Before GALE, he was a brand consultant and Chief Digital Officer of Deutsch North America.

Jill Cress is the Chief Marketing and Experience Officer for H&R Block. She also serves on the board of the AdCouncil, and she's been recognized on Forbes' list of the World's 50 Most Influential CMOs. Before H&R Block, Jill spent 20 years at MasterCard. Now, a leader who spends most of their professional life working in financial institutions could easily build their success around the study of data, but the foundations of Jill's leadership are based on the most valuable investments of all. Delivering results has always been table stakes when you're stepping into a leadership position, and money will and should sit squarely on that table as one essential definition of success. But enduring financial success is a consequence of your willingness to take your eyes off the financial prize and fix them squarely on your most valuable assets: The people that work for you. And what matters to them are two things. First, that they matter. And second, that what they're doing makes a difference. During our conversation, I talked to Jill about the creativity diagnostic tool that we've developed. It measures when leaders are creating the conditions that maximize the creativity of their people. One of the critical insights that shows up time and time again is that the very best leaders are fully invested in creating a culture that ensures that everyone feels seen and heard and respected. Now, this investment carries personal risk, because it can make you as the leader feel vulnerable, and it is time consuming. But the ROI is through the roof. So what are you investing in?

Jill Cress, Chief Marketing and Experience Officer at H&R Block, is a visionary marketer with 30+ years of experience in financial services, media, and tech. She's led brand transformations at PayPal, National Geographic, and MasterCard and now focuses on modernizing H&R Block, enhancing customer experience, and driving growth. Recognized as one of the world's top CMOs, Jill excels at connecting brands with consumers in meaningful ways. About Jill Cress Jill Cress is an innovative marketer and strategist who pushes boundaries as the Chief Marketing and Experience Officer for H&R Block. She leads a dynamic team invested in transforming customer experience, modernizing and infusing its brand into highly relevant channels, and amplifying strategic marketing and communications efforts to deliver growth. For more than 30 years, Cress has honed her skills as a strategic and passionate consumer, B2B marketer, and experience strategist with deep expertise in financial services, media and technology. She has held leadership roles across marketing, general management, product and enterprise strategy at leading Fortune 500 Companies. Prior to H&R Block, Cress served as vice president of brand marketing for PayPal, where she also had responsibility for all Venmo marketing. She was also the chief marketing and communications officer at National Geographic Partners and served for more than 20 years at MasterCard Worldwide. There, she held executive leadership roles in strategy and marketing and served as country general manager for the United Kingdom and Ireland. Cress serves on the boards of the Ad Council and the Wealth Enhancement Group, an independent wealth management firm overseeing more than $96 billion in client assets. She has been recognized for numerous accolades, including Adweek's inaugural Marketing Vanguard list, New York Women in Communications' Matrix Award Honoree, Business Insider's 25 Most Innovative CMOs, Forbes' World's 50 Most Influential CMOs, the CMO Next List, and the Entrepreneurial CMO 50. Cress holds a bachelor's degree from the Kelley School of Business at Indiana University. She is a self-described “explorer at heart” who loves experiencing new places and brands that connect with consumers in exciting ways. A resident of New York, Cress enjoys spending free time exploring the city and travelling the world with her husband, Todd, and daughter Beatrix. From the Show What brand has made Jill smile recently? Jill shared a recent “morning after the Oscars” smile from McDonald's, when the fast food brand shared what winners like Kieran Culkin might order after their big night. Connect with Jill on LinkedIn and check out the H&R Block website. As We Wrap … Listen and subscribe at  Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you're hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you'd like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network.  Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guest is Richard Forrest, Chief Product & Experience Officer, ESM SolutionsYOUR cohost is Dr. Chris Moloney, Principal Strategic Specialist, EllucianYOUR host is Dr. Joe SallustioHow is ESM Solutions partnering with Ellucian to streamline procurement?Why is "off contract spend" a challenge for higher education institutions?How are experience cards transforming purchasing approvals?What role does budget visibility play in procurement confidence?How is AI being integrated into the procurement process?Topics include:Simplifying the procurement experienceReducing approval times from months to minutesConsumer-focused purchasing interfacesBudget visibility at point of purchaseAI-powered procurement researchListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then ⁠⁠⁠⁠⁠⁠BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY⁠⁠ - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠⁠⁠⁠⁠⁠!We make education YOUR business!

To succeed today, chief risk officers (CRO) and other risk leaders must exert more influence and build organizational resilience in an increasingly complex risk environment. Today’s guests share the key practices that set top risk leaders apart, as CROs shift from traditional risk managers to influential figures driving resilience and organizational success. Ida Kristensen is the global co-leader of our Risk and Resilience Practice and senior partner in our New York office. She advises clients across sectors on a variety of topics spanning enterprise risk management, resilience, organization and talent, cybersecurity, regulatory compliance, and operational improvement. Ritesh Jain is a partner based in our New York office and a leader in our Risk and Resilience Practice. He advises financial institutions on their risk and resilience priorities with a focus on enterprise risk management, operational risk, and transforming the frontline risk and control environment. We are also joined by Naba Banerjee, currently Chief Product and Experience Officer at CLEAR and formerly a senior advisor to McKinsey and the Global Head of Trust and Safety at Airbnb, where she led a team responsible for industry-defining solutions that reduced fraud and safety incidents by over 50%. Related Insights The six habits of highly successful chief risk officers Risk and resilience priorities, as told by chief risk officers Helping boards manage geopolitical risk with Jon Huntsman Jr. How ambidextrous leaders manage through volatile timesSupport the show: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information

On The Speed of Culture Podcast, Jill Cress, Chief Marketing & Experience Officer at H&R Block, breaks down how AI, digital transformation, and consumer insights are reshaping the tax industry. From helping Gen Z navigate their first tax filings to leveraging AI-powered tools for real-time tax support, Jill shares how H&R Block is making tax season easier, smarter, and more accessible for all.Follow Suzy on Twitter: @AskSuzyBizFollow Jill Cress on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

After serving for nearly 18 months as the Department of Defense's first-ever customer experience officer in the Office of the CIO, Savan Kong earlier this month parted ways with the Pentagon. Previously a member of the Defense Digital Service during his first tour of duty with the DOD, Kong helped build the department's CXO office from scratch, fostering a culture that prioritizes the needs of service members, civilians, and mission partners and striving to streamline governance processes, improve transparency, and ensure that IT solutions meet operational needs. Kong joins the Daily Scoop for a conversation to share the progress his office ushered in to improve customer experience for DOD's personnel, where things are headed under this administration and how AI will impact the CX space. FedRAMP is getting another overhaul, one that will involve far more automation and a greater role for the private sector, the program's chief announced Monday. Through FedRAMP 20x, the General Services Administration-based team focused on the program aims to simplify the authorization process and reduce the amount of time needed to approve a service from months to weeks, Director Pete Waterman said during an Alliance for Digital Innovation event. The private sector will also have increased responsibility over monitoring of their systems, he noted. In a critical change, agency sponsorship will — eventually — no longer be necessary to win authorization. As a first step, FedRAMP has launched four community working groups, which give the public a chance to share feedback, and focus on creating “innovative solutions” to formalize the program's standards. But in the meantime, Waterman said existing baselines will remain in place and there are no immediate changes to the program. The Office of Personnel Management and the departments of Treasury and Education are now barred from sharing individuals' personally identifiable information with DOGE representatives, a federal judge ruled Monday. Judge Deborah L. Boardman of the U.S. District Court for the District of Maryland said in her decision that in granting associates with Elon Musk's so-called government efficiency initiative access to systems containing plaintiffs' PII, the agencies “likely violated” the Privacy Act and the Administrative Procedure Act. The lawsuit was filed by the American Federation of Teachers, the International Association of Machinists and Aerospace Workers, the International Federation of Professional and Technical Engineers, the National Active and Retired Federal Employees Association, the National Federation of Federal Employees, and six military veterans. The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast  on Apple Podcasts, Soundcloud, Spotify and YouTube.

Edelman's Smita Reddy is joined by Roxy Young, Chief Marketing and Experience Officer at Reddit for a conversation about what makes Reddit a trusted source of information for so many and how brands can effectively leverage the platform to reach their consumers. “Reddit is the most human place on the internet,” Roxy says. 

We know IKEA, we love IKEA. In Germany, a visit to IKEA is an experience, from the iconic blue bags to the lifelike showrooms and, of course, the obligatory hot dog at the end. But what happens when you bring this concept to China, where shopping is faster, more digital and characterized by completely different habits?We invited Momo Estrella, Digital Product Experience Officer at IKEA China, to find out. He tells us how IKEA is adapting to a market where customers prefer delivery to DIY, where mobile-first shopping is beating traditional stores and where social commerce is posing new challenges for retailers. Some of IKEA's biggest experiments have been tested - and failed - in China, while others are shaping the future of shopping worldwide.And yes, we also asked the most important question: How much does an IKEA hot dog cost in China?Click here for our LinkedIn accounts:MomoDamianThomasOrder the ‘One Hour China Book' (German version):Click hereSend us a text

How can you create a culture that embraces change?Why is it critical to build leaders at levels of your organization?My guest on this episode is Monique Herena, Chief Colleague Experience Officer at American Express.During our conversation Monique and I discuss:Monique's philosophy on taking career leaps and the importance of stepping out of your comfort zone.Why American Express refers to their team members as colleagues and invests in improving the “colleague experience” each and every day.Why their framework for winning is the north star for their business strategy and cultureHow American Express is building enterprise leaders at all levels of the organization.Why next-gen HR leaders should embrace change and adopt a mindset of continuous learning and improvement.Connecting with Monique:Connect with Monique Herena on LinkedInEpisode Sponsor:Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.

Sanofi is one of the world's leading pharmaceutical corporations, dedicated to delivering comprehensive and effective healthcare solutions to millions of people globally. In Vietnam, Sanofi has solidified its influence and pivotal role in providing high-quality pharmaceutical products, contributing significantly to the improvement of public health.What sets Sanofi apart is its unwavering commitment to fostering Diversity, Equity, and Inclusion (DE&I) in every aspect of its operations. Additionally, the company has made substantial investments in Artificial Intelligence (AI) within its research and development (R&D) efforts, driving breakthroughs in innovative treatment solutions.In the latest episode of the Vietnam Innovators Podcast, Season 5 (English edition), we welcome Mr. Raj Verma, Chief Diversity, Culture & Experience Officer at Sanofi. With over 25 years of experience in global HR transformation and change leadership, Mr. Raj Verma has held both specialist and generalist HR leadership roles at national, regional, and international levels within major organizations. He holds a Bachelor's degree in Law, a Master's in Management Science, an Executive MBA, and is a Fellow of the Chartered Institute of Personnel and Development (CIPD).In this episode, Mr. Raj Verma shares insightful perspectives on how Sanofi implements its DE&I and AI strategies, alongside the company's approach to innovation, its global vision, and the creative solutions it brings to communities and the future of healthcare.Listen to this episode on YouTube And explore many amazing articles about the pioneers at: Youtubehttps://vietcetera.com/vn/bo-suu-tap/vietnam-innovatorFeel free to leave any questions or invitations for business cooperation at team@vietcetera.com—If you come across something intriguing, kindly consider making a donation.● Patreon: https://www.patreon.com/vietcetera● Buy me a coffee: https://www.buymeacoffee.com/vietcetera

This episode features an interview with Donald Knight, Venture Partner at Valor Ventures and Miriam Connaughton, Chief People and Experience Officer at Simpplr. Donald's expertise is in creating a culture where employees thrive and has a proven track record of constructing scalable global strategies that support international expansion. Miriam utilizes her three decades of HR consulting experience to shape and deliver a great employee experience, through dynamic HR strategies and AI-powered technology.In this episode, Shawn, Donald, and Miriam discuss the concept of high-performance cultures, how fostering human connection and empathy in the workplace can combat loneliness, and the impact of AI on workplace dynamics.-------------------“Historically, our profession has been rooted on five major time periods. It started because of being administrative in nature. Then from administration, we went into compliance. From compliance, we went into employee satisfaction. From satisfaction, you got companies that are focused on how do they engage their employees, mainly through this lens of productivity. Last, I think the best companies understand that they want people to be fulfilled. If you want people to be fulfilled, you got to recognize that there's plenty of talent at your organization that just isn't. There is a large sentiment of loneliness.” – Donald Knight“If you have lots of people with similar habits, that becomes the culture. It's habit-creating. If managers in general are good at creating psychological safety in an organization and they have a habit of practicing that, then people will generally report that's a cultural trait here. I feel really included and I feel like I can be my authentic self because it's very psychologically safe here. It doesn't just happen because you say it, it happens because people have healthy habits around that on a daily, moment-to-moment basis.” – Miriam Connaughton-------------------Episode Timestamps:*(02:35): Getting to know Donald and Miriam*(08:46): Being an intentional leader*(17:56): High-Performance Index and the ripple effect*(27:28): Loneliness in the workplace*(46:56): Incentivizing human-centric leadership*(53:29): The role of AI in enhancing employee experience-------------------Links:Connect with Donald on LinkedInFollow Donald on InstagramFollow Donald on ThreadsEmail DonaldConnect with Miriam on LinkedInEmail MiriamConnect with Shawn on LinkedInCohesion PodcastAbout Simpplr

"Whatever the context is, whatever the setting that we're operating in - ultimately, as leaders, we are in the business of building relationships." In this episode, WomenHeard: Changemakers host Georgia Galanoudis speaks with Jill Cress, Chief Marketing & Experience Officer at H&R Block - a leader in tax preparation services. A 2024 Matrix Awards honoree, Jill's extensive brand experience also includes PayPal, National Geographic and MasterCard.  She has been recognized for numerous accolades, including Adweek's inaugural Marketing Vanguard list, Forbes' list of the World's 50 Most Influential CMOs, Forbes' inaugural CMO Next List, and Business Insider's 25 Most Innovative CMOs. At H&R Block, she leads a diverse team of customer experience, marketing, and communications professionals. Listen to this episode for the importance of curiosity about context and how her theater roots supported her career journey. 

What does it take to create seamless, meaningful client experiences while fostering a culture of trust? In this episode of The Switch by Nonprofit HR, Sidney Abrams, SHRM-SCP, Nonprofit HR's Chief Client Experience Officer, unpacks the art and science behind delivering exceptional client experiences. Whether you're a nonprofit leader, HR professional, or simply curious about creating transformational client journeys, this episode is packed with actionable strategies to elevate your organization's impact. In this episode, you'll hear: What “client experience” means and why it matters Embedding client-centricity into organizational culture to drive measurable outcomes Strategies for delivering consistent, seamless experiences across diverse practice areas The vital connection between employee experience and client experience Using strategic data to measure success and uncover new opportunities How Nonprofit HR's trust-driven culture empowers successful client-focused initiatives Sidney's advice for nonprofits: “Take the plunge into client experience—don't fear feedback!”  

In this video, we chat with Jessica Kogan, Chief Growth & Experience Officer at Vintage Wine Estates, one of the true digital marketing icons of the drinks industry who built the Cameron Hughes Wine, a digital native business that she co-founded.

  AmeriHealth Caritas, Health Alliance Plan, Highmark Health and Icario discuss how AI transforms healthcare by creating personalized experiences that drive performance improvements and enhance member engagement. Learn how high-ranking health plans reinvent their approach to member experience to elevate your HEDIS scores, improve health outcomes and streamline data processes.   Guests: Vandna Bhrany, MPH, Vice President, HEDIS Strategy and Analytics, AmeriHealth Caritas  Tracy Saula. Senior Vice President, Chief Product and Experience Officer, Highmark Health  Cory Busse, VP, Strategy, Icario Mike Treash, Senior Vice President and Chief Operating Officer, Health Alliance Plan   Bios: https://www.brightspotsinhealthcare.com/events/a-new-era-for-consumer-engagement-and-hedis-combining-the-human-touch-with-ai/   This episode is sponsored by Icario Icario serves health plans by using powerful whole-person data, predictive behavioral science, and a proprietary engagement platform to offer personalized experiences that meet members where they are in their health journey. Icario combines the industry's largest member data repository with unparalleled industry expertise to implement health action programs that deliver personalized member engagement, reduce abrasion and encourage positive health behaviors.

Hosts Gregg Masters and Fred Goldstein meet Ashley Reynolds, PhD, MSN, RN, Chief Product & Experience Officer at Glytec. They discuss innovating glycemic care. Glytec s a health tech company revolutionizing the management of glycemic control in healthcare settings. Ashley is an acknowledged expert in digital health and the use of technology to promote health and patient engagement. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

This week on PopHealth Week, Fred Goldstein had the pleasure of hosting Dr. Ashley Reynolds, Chief Product and Experience Officer at Glytec, a health tech company revolutionizing the management of glycemic control in healthcare settings. With a dynamic career path that began in the Navy as a corpsman and evolved through nursing, emergency care, and a Ph.D. in digital health, Ashley brings a unique perspective to the healthcare industry. His journey is a testament to his passion for transforming patient care through technology. Ashley's journey into healthcare began in an unexpected way. Originally a pre-med student, financial constraints led him to join the military, where he served as a Navy corpsman—essentially a combat medic. This early experience laid the foundation for his nursing career, where he worked in intensive and critical care settings. It was here that he discovered a passion for understanding the "why" behind patients' health conditions. This curiosity led him to pivot into population health and eventually to pursue a Ph.D. focused on how digital tools can drive behavioral change in healthcare. Over the years, Ashley has held leadership roles in health tech startups and healthcare systems, leading to her current role at Glytec, where he oversees product and customer experience with a focus on leveraging technology for better clinical outcomes.

On this episode, Gina Hardy, Chief Marketing and Experience Officer at Chamberlain Group, discusses the evolution of customer experience in the digital-first world. She emphasizes the importance of understanding the customer and their needs, using data to anticipate needs, and effectively communicating complex products to consumers. Gina shares her experiences in marketing, including her role in shaping myQ's product journey and successful campaigns with LeBron James and Serena Williams for Tonal. Plus, she highlights the power of storytelling in creating memorable brand experiences.Key Insights:Understanding the customer and their needs is crucial in creating a great customer experience.Data can be used to anticipate customer needs and create personalized experiences.Effectively communicating complex products to consumers is a challenge that requires concise and compelling messaging.Storytelling is a powerful tool in creating memorable brand experiences.Creating a memorable customer experience requires balancing intrigue with informative content and understanding the customer journey.Fostering a culture of innovation and prioritizing the employee experience are key to building a successful brand.Feedback is crucial for growth and should be encouraged and acknowledged in order to create a safe space for ideas.AI can enhance customer care and marketing, but it requires continuous iteration and data-driven decision-making.Opinions and assumptions should be validated through customer research and feedback to ensure that products and marketing efforts meet customer needs.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

S1E17: Tile How the VA is Leveraging New Technologies Host: Frank Cutitta Guest: John W. Boerstler, Chief Veterans Experience Officer, US Department of Veterans Affairs To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

In This Episode The Fed just cut rates. The 50-basis point cut was welcome news for many financial institutions, but the pressures the industry faces are not going away. In fact, rate cuts may mask the underlying changes going on. In our first segment, Jason Henrichs connects with Lake Michigan Credit Union's EVP, Chief Lending and Experience Officer, Eric Burgoon and James White, General Manager, Banking at Total Expert talk about the future of banking. Customers are always in search of highest yield and the best terms. It's easier than ever to move money and customers have options. Institutions need to be reliable, relatable and credible. To do that institutions need an overarching organizational strategy and data to drive personalized products. Where can you find everyone from the collective world of money? Vegas of course, October 27-30! To provide insight into Money 20/20 2024 and this year's money and fintech story, Chief Strategy Officer Scarlett Sieber and Zach Anderson Pettet, VP of Global Fintech Strategy, connect with Brett King to talk about the conference and the dynamics as they see it shaping financial services. Keynotes from industry experts and rising stars lead the agenda with sessions on open banking, AI, borderless payments, embedded finance, fraud, policy & regulation and of course, they've built in lots of fun...no spoiler alerts here! If you are headed to Vegas, join us for the Fintech Luminaires reception. You can apply for an invitation with this link: https://lu.ma/p0zcx7ki See you in Vegas!! https://youtu.be/3lIHDhzVfnU

Send us a textBill Bartholomew welcomes Mike Mattone, SVP, Chief Retail Banking & Experience Officer at Navigant Credit Union for a look at their innovative new overdraft fee schedule and protections program.Learn more at http://www.navigantcu.orgSupport the show

Chapters00:00 Switching Roles: Meet Kerry Perez03:24 Roles in Strategy, Marketing, and Recruitment06:11 Driving Business Growth through Understanding Customer Needs09:00 The Evolving Candidate and Client Experience in Healthcare12:48 Finding the Right Workforce Mix for Clients13:44 Making an Impact with the Marketing Team ABOUT KERRYKerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company's Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst's Top 40 Under 40 in 2001, and she hosts the AMN Healthcare podcast, Elevate Care.Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. Learn more about Kerry: https://www.amnhealthcare.com/about/amn-leadership-team/executive-committee/kerry-perez/ ABOUT NISHANNishan Sivathasan serves as Division President, Technology and Workforce Solutions, and is responsible for AMN Healthcare's suite of technology products for workforce management and virtual care platforms that enable healthcare organizations to deliver sustainable and innovative ways for patient care.Prior to his current role, Mr. Sivathasan was Chief Strategy and Experience Officer at AMN Healthcare and had responsibility for business strategy and M&A. He joined AMN in 2019. Prior to joining AMN, Mr. Sivathasan was responsible for eCommerce strategy and business development at JCPenney. Previously, he spent time at a financial technology start-up and almost 10 years at Rackspace, a globally managed cloud computing company, in executive positions that spanned strategy, product development, and marketing. Mr. Sivathasan started his career at Accenture as a management consultant and holds a Bachelor of Arts degree in Business Administration from Austin CollegeLearn more about Nishan: https://www.amnhealthcare.com/about/amn-leadership-team/nishan-sivathasan/ ABOUT THE SHOWElevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/ FIND US ONWebsite – https://www.amnhealthcare.com/podcast/elevate-care-podcast/YouTube – https://www.youtube.com/@ElevateCarePodcastSpotify – https://open.spotify.com/show/5R2oWLZXYfjtPGW7o5KpuoApple – https://podcasts.apple.com/us/podcast/elevate-care/id1710406359Instagram – https://www.instagram.com/amnhealthcare/LinkedIn – https://www.linkedin.com/company/amn-healthcare/X – https://twitter.com/amnhealthcare/Facebook – https://www.facebook.com/amnhealthcare/ Powered by AMN Healthcare

In this powerful and inspiring interview, Adora Crystal Evans shares her incredible journey from a life as a stripper to a transformed existence saved by grace. Join Michael Molthan - M2 THE ROCK and today's guest Adora Crystal Evans. Adora recounts the struggles, challenges, and ultimate redemption that led to her life-changing decision to leave the world of adult entertainment behind. This true story delves deep into the emotional battles she faced and the divine intervention that guided her towards healing and hope. Discover how faith, resilience, and the support of loved ones played a crucial role in her transformation. Whether you're seeking motivation, inspiration, or simply a captivating story of change, this video is for you. Don't forget to like, subscribe, and turn on notifications to follow my journey of empowerment and faith. Your support can help spread this message of hope to others who might need it! ABOUT ADORA CRYSTAL EVANS Adora Crystal Evans is a highly sought-after elite connector and producer with a passion for creating strategic partnerships and helping others to achieve their goals. With her talent for collaboration and alliance-building, Adora has earned a reputation as a trusted advisor and strategic partner for entrepreneurs and business owners alike. As a producer, Adora has a track record of success, having created a number of successful events, both in-person and virtual. She is skilled at bringing people together and facilitating collaborations that drive meaningful impact. Adora's keen understanding of collaboration and creating environments where people can go faster in collaboration makes her the go-to hired wing gal for some of the best leaders in their field. Adora has co-produced Destination Diva's TV Show on WE Network and soon to be travel channel, The Can You Really Think and Grow Rich Tour with the Napoleon Hill Foundation, and several events with Denis Waitley, Les Brown, Bob Proctor, and other thought leaders. Her talent for strategic partnerships and alliance-building has earned her a reputation as a go-to person for those seeking to create mutually beneficial relationships. In addition to her professional work, Adora is a vocal advocate for women and children. She is involved with various charitable organizations and is committed to making a positive impact in the world. In her current role, Adora serves as the Experience Officer with Project Uprise, an organization that donates 100% of its profits to end child trafficking in the USA. Through her work with Project Uprise, Adora creates impactful experiences for entrepreneurs and business owners, providing resources and mentorship to help them grow and succeed. Her work with Project Uprise is just one example of her dedication to creating positive change in the world.   Visit: https://adoracrystal.com/   Visit: https://m2therock.com/Become a supporter of this podcast: https://www.spreaker.com/podcast/the-m2-the-rock-show-michael-molthan--3443849/support.

In this powerful and inspiring interview, Adora Crystal Evans shares her incredible journey from a life as a stripper to a transformed existence saved by grace. Join Michael Molthan - M2 THE ROCK and today's guest Adora Crystal Evans. Adora recounts the struggles, challenges, and ultimate redemption that led to her life-changing decision to leave the world of adult entertainment behind. This true story delves deep into the emotional battles she faced and the divine intervention that guided her towards healing and hope. Discover how faith, resilience, and the support of loved ones played a crucial role in her transformation. Whether you're seeking motivation, inspiration, or simply a captivating story of change, this video is for you. Don't forget to like, subscribe, and turn on notifications to follow my journey of empowerment and faith. Your support can help spread this message of hope to others who might need it! ABOUT ADORA CRYSTAL EVANS Adora Crystal Evans is a highly sought-after elite connector and producer with a passion for creating strategic partnerships and helping others to achieve their goals. With her talent for collaboration and alliance-building, Adora has earned a reputation as a trusted advisor and strategic partner for entrepreneurs and business owners alike. As a producer, Adora has a track record of success, having created a number of successful events, both in-person and virtual. She is skilled at bringing people together and facilitating collaborations that drive meaningful impact. Adora's keen understanding of collaboration and creating environments where people can go faster in collaboration makes her the go-to hired wing gal for some of the best leaders in their field. Adora has co-produced Destination Diva's TV Show on WE Network and soon to be travel channel, The Can You Really Think and Grow Rich Tour with the Napoleon Hill Foundation, and several events with Denis Waitley, Les Brown, Bob Proctor, and other thought leaders. Her talent for strategic partnerships and alliance-building has earned her a reputation as a go-to person for those seeking to create mutually beneficial relationships. In addition to her professional work, Adora is a vocal advocate for women and children. She is involved with various charitable organizations and is committed to making a positive impact in the world. In her current role, Adora serves as the Experience Officer with Project Uprise, an organization that donates 100% of its profits to end child trafficking in the USA. Through her work with Project Uprise, Adora creates impactful experiences for entrepreneurs and business owners, providing resources and mentorship to help them grow and succeed. Her work with Project Uprise is just one example of her dedication to creating positive change in the world.Visit: https://adoracrystal.com/Visit: https://m2therock.com/Become a supporter of this podcast: https://www.spreaker.com/podcast/the-m2-the-rock-show-michael-molthan--3443849/support.

Jim is celebrating the 300th episode of The CMO Podcast with a bang! He welcomes back three of his very first guests on the show from 2019: Kristin Lemkau, the Chief Executive Officer of J.P. Morgan Wealth Management at JPMorgan Chase, Lilian Tomovich, the Chief Marketing & Experience Officer at Barclays, and Dean Aragón, Group Brand Officer and CEO & Vice-Chairman of Shell Brands International AG. In a way, they co-created this podcast, helping Jim find those initial footsteps and directing the show to what it has become today. First up is Lili Tomovich, the CMO & Experience Officer at Barclays Bank. Jim had Lili as his third guest on the show in 2019, when she worked as the Chief Experience & Marketing Officer at MGM Resorts International, a $15 billion global hospitality and entertainment company. Her career path has included ten years at Mastercard as head of Marketing for Canada and Senior Vice President of Consumer Marketing for the US market. After time within the hospitality space, she returned to financial services and joined Barclays in 2021. She created and accelerated transformational growth for the bank, while reimagining the customer experience. Jim's next returning guest, Dean Aragón has come on the podcast a few times over the years; he was the 10th guest back in 2019, and later joined Jim for a roundtable discussion at Cannes in 2022. Dean is also celebrating an anniversary. He has worked at Shell for a decade, serving as the Group Brand Officer and CEO & Vice-Chairman of Shell Brands International–or, as he puts it, Shell's "Chief Brand Guy." Prior to Shell, Dean spent 15 years in Senior Brand Marketing roles at Unilever, across a range of categories and markets. For this episode's final conversation, Jim comes full circle to welcome back his very first guest, Kristin Lemkau. Kristin is The Chief Executive Officer of J.P. Morgan Wealth Management at JPMorgan Chase, where her team oversees the U.S. wealth management division. When they spoke back in 2019, Kristin was the Chief Marketing Officer of JPMorgan Chase, where she led a global marketing team of 2,000 people with a $5B+ marketing budget. Tune in for an episode filled to the brim with stories that have carried this show throughout the last five years. Here's to 300, and many more to come!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week, Dacy Yee, Chief Marketing and Experience Officer at Experian Consumer Services, joins Joshua Spanier to discuss her consumer advocacy within the organization and the responsibility that comes with marketing its products. Hear how being intentional throughout her career helped Yee become CMO; how Experian approaches meeting consumer needs; and how leveraging a celebrity personality has helped the company break through with its core audience.

Rural Health is a low priority for most healthtech firms. You may be missing an opportunity. In this episode, we take a hard look at rural healthcare. Karsten Russell-Wood, Chief Marketing and Experience Officer of Equum Medical, an acute care telehealth firm, joins Adam. Karsten sheds light on rural health's unique challenges and opportunities, particularly for telehealth and digital health solutions. With 15% of the US population residing in rural areas but less than 10% of providers serving these communities, the need for innovative solutions is painfully acute. Karsten explains how telehealth is bridging this gap, bringing specialist care to critical access hospitals. This is helping to stem the tide of patient outmigration. Marketing to this audience requires a different approach. Karsten emphasizes the importance of personal relationships, community engagement, and understanding local needs. He shares insights on effective channels for reaching rural healthcare decision-makers, including targeted events and, surprisingly, Facebook. The episode also touches on the broader impact of rural hospitals on their communities, highlighting how these institutions are often cornerstones of local economies and social structures. Karsten discusses the financial challenges facing rural hospitals and how collaborative purchasing groups are helping to level the playing field. You will learn: The scale and importance of rural healthcare in the US, including statistics on the population served and the number of critical access hospitals. How telehealth and digital health solutions are addressing unique challenges in rural healthcare, such as specialist shortages and geographical isolation. Effective marketing strategies for reaching rural healthcare decision-makers, including the surprising effectiveness of Facebook for community engagement. The critical role rural hospitals play in their communities, both as healthcare providers and economic anchors. The value of personal relationships and community engagement in marketing to rural healthcare organizations. How collaborative purchasing groups are helping rural hospitals overcome financial challenges and gain better access to resources. The importance of providing education and marketing support to rural hospitals implementing new telehealth services.

Wouldn't work be great if the human was put at the heart of the experience of working? And how do the all-too-human issues of conflict and difference play their part in well running workplaces with satisfied workers and customers?  In a wide-ranging and candid discussion KeyAnna Schmiedel, Chief Human Experience Officer of leading talent and employee reward and recognition platform Workhuman talks about this with Julia Hobsbawm.Also in this episode we hear about how award-winning writer and New Yorker journalist Ed Caesar  works in our sponsored feature My Working Life,  brought to you in association with Whitefox: exceptional publishers for exceptional stories: find out more at wearewhitefox.com

America's Heroes Group Roundtable with Partner Jesse Brown VA Saturday June 8, 2024June 6th was D-Day 80th Anniversary June is LGBTQ Pride and PTSD Awareness Month Host: Cliff Kelley Co-Host: Sean Claiborne Executive Producer: Glenda Smith Digital Media Producer: Ivan Ortega Scout's Honor Productions Saturday's Topics 5:00 - 5:30pmPanelist:Rayvon Bufkin - US Air Force Veteran and Veteran's Experience Officer at JBVA

Some families come together during traumatic times, and others drift apart. We all handle things differently in the best of times. During traumatic times, these differences can feel even bigger. The families that have the conversations - the uncomfortable conversations - learn how to navigate the unclear healing paths ahead. Together. Sisters Molly Cohen & Leslie Rott lost their father unexpectedly almost ten years ago. They had the conversations - and continue to have the conversations, and heal, together. On today's episode of The Be Ruthless Show, Molly and Leslie share their story of loss and their different paths towards healing. Respecting those differences led them to heal through writing, again together, in a co written / co authored chapter in Faces of Grief (available this December!) Connect with them both on social media and meet them in person at Pilates in the Park this August, and Healing Together Through the Holidays this December. Leslie Rott Leslie Rott has a master's degree and a PhD in Sociology from the University of Michigan, and a master's degree in Health Advocacy from Sarah Lawrence College. She was diagnosed with lupus and rheumatoid arthritis in 2008, at the age of 22. She is a blogger, e-patient, health activist, patient advocate, healthcare disruptor, sociologist, and writer. She authors the blog Getting Closer to Myself (www.gettingclosertomyself.blogspot.com) and has contributed to a variety of other health-related sites, including CreakyJoints, Health Central, Health Line, Lupus News Today, Mango Health, and Rheumatoidarthritis.net. Leslie's story has been featured in the U.S. Pain Foundation Invisible Project: RA/RD Edition, Women's Health magazine (twice!), Real Life Diaries: Living with Rheumatic Diseases, and on a jacket, “Double Major,” that she proudly wears as a member of the Walking Gallery of Healthcare. She currently works as the Compliance & Experience Officer at a community healthcare company in Royal Oak, Michigan. Leslie lives in Beverly Hills, Michigan, with her son and husband. Molly Cohen Molly Cohen is a graduate student at Sara Schenirer/Yeshiva University's Wurzweiler School of Social Work. She received her bachelor of arts in Spanish with a minor in biology from Wayne State University. She is passionate about perinatal and maternal mental health and helping others through some of life's most difficult moments. Although she is unsure of her future career, she is grateful for the opportunity to find her path through social work. She interned at Jewish Family Service of Metro Detroit and is currently interning at a Perinatal and Youth mental health clinic. Molly lives in Southfield, Michigan, with her husband and daughter. Remember that you can reach out anytime - with questions, feedback, to work with me, for referrals and resources, and just for support and connection: sam@samantharuth.com Join the Griefhab Community: https://www.facebook.com/groups/griefhab7/ Join Team Ruthless for SIX support groups EVERY week PLUS EVERY holiday: https://samantharuth.com/team-ruthless Learn more about Pilates in the Park: https://www.eventbrite.com/e/926158042637?aff=oddtdtcreator Learn more about Healing Together Through the Holidays: https://samantharuth.com/healing-together-through-holidays

We're back with another exciting conversation about #INBOUND24, because HubSpot has dropped their first round of featured speakers!Ryan Reynolds Join the Hollywood star as he gives the audience an in-depth look into his ventures outside of acting. He'll touch on his production company Maximum Effort, his advertising platform MNTN, as well as his many other ventures including his recent reinvention as the co-owner of Wrexham Football Club. Join this special closing session to gain a better insight into how Ryan decides where to invest his time and energy and how he brings a growth mindset to everything he does.Serena WilliamsSerena has spoken about the early mornings and late nights that come with her latest chapter as founder of Serena Ventures, the venture capital fund backed and founded by her in 2017, crediting this latest challenge as part of her love of “reinventing herself in different and authentic ways.” Serena will provide her insights and learnings on this new entrepreneurial phase of her life in a special conversation with celebrated media voice Kara Swisher.Kara Swisher Recognized as Silicon Valley's most feared but revered journalist, Kara Swisher's unparalleled access to industry leaders has positioned her as the oracle of the tech world since the mid-90s. Whether it's a tech trend, a new innovative company that is making waves, or a groundbreaking interview, Swisher is always at the forefront. Join the award-winning journalist, podcast host, and founder of Recode as she shares her insights about where the technology industry has been and where it's going over the next few years.

In this episode of The Speed of Culture, Matt Britton welcomes Jill Cress, Chief Marketing and Experience Officer at H&R Block. Jill discusses H&R Block's strategic pivot towards digital and mobile experiences, the impact of AI on consumer financial interactions, and insights into career longevity in the rapidly evolving tech landscape.Follow Suzy on Twitter: @AskSuzyBizFollow Jill Cress on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

Joyce welcomes Tracy Saula, Senior Vice President and Chief Product and Experience Officer at Highmark Health to the show. Ms. Saula will discuss her role within the organization further and the wide range of products and services that Highmark Health provides to its customers, including those with disabilities.

What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA. Listen to the […]

Welcome to Season 2 of Elevate Care, where Kerry Perez takes the helm as our new host! In this episode, Kerry interviews Nishan Sivathasan, the Chief Strategy and Experience Officer at AMN Healthcare and co-host of our show. Together, they explore a range of topics, from industry change predictions to the integration of technology in healthcare. Delving into the patient-centric approach and the noble pursuit of healthcare excellence, they emphasize the importance of being adaptable in healthcare systems, as it is vital in staying ahead of the curve in a rapidly evolving industry. From virtual nursing to AI integration and patient-centric models, they discuss how these innovations are revolutionizing care delivery and improving patient outcomes. Join us as we uncover the transformative impact of technology on healthcare, the necessity of adapting to industry changes, and our unwavering commitment to providing quality care to every patient. Stay informed, empowered, and inspired to shape the future of healthcare with us.Welcome aboard to Season 2 of Elevate Care! Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/ -------------------------------------------------------------------TIMESTAMPS(00:25) Meet Nishan and Kerry(03:33) 2024 ViVe Conference Key Takeaways (AI, Technology Advancements, Virtual Nursing, Adaptability in Healthcare Systems)(7:04) Change Predictions for the Industry(8:42) Adopting Technology(13:57) Patient Centric Model(15:38) The Noble Pursuit of Healthcare------------------------------------------------------------------- FIND US ONWebsite – https://www.amnhealthcare.com/amn-insights/elevate-care-podcast/YouTube – https://www.youtube.com/@ElevateCarePodcastSpotify – https://open.spotify.com/show/5R2oWLZXYfjtPGW7o5KpuoApple – https://podcasts.apple.com/us/podcast/elevate-care/id1710406359Instagram – https://www.instagram.com/amnhealthcare/LinkedIn – https://www.linkedin.com/company/amn-healthcare/X – https://twitter.com/amnhealthcare/Facebook – https://www.facebook.com/amnhealthcare/ Powered by AMN Healthcare

Zack talks with CARET Legal's Chief Product & Experience Officer, Jennifer Sherman, about technology expectations in a law firm. They dig into how a lack of technology could cost your firm clients, time, and even valuable team members. The infrastructure table-stakes are changing from well-appointed office space and libraries to client-centered processes and efficient technology.   If today's podcast resonates with you and you haven't read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!  About Caret  CARET Legal is the leading solution for legal professionals to manage their practice and create space for what matters, including delighting clients and maximizing billable time. From client intake, to matter management, to back-office reporting, CARET Legal helps you save time, increase team collaboration, increase accuracy, scale your business, and collect revenue faster than ever before. 

Zack talks with CARET Legal's Chief Product & Experience Officer, Jennifer Sherman, about technology expectations in a law firm. They dig into how a lack of technology could cost your firm clients, time, and even valuable team members. The infrastructure table-stakes are changing from well-appointed office space and libraries to client-centered processes and efficient technology.   If today's podcast resonates with you and you haven't read The Small Firm Roadmap Revisited yet, get the first chapter right now for free!  About Caret  CARET Legal is the leading solution for legal professionals to manage their practice and create space for what matters, including delighting clients and maximizing billable time. From client intake, to matter management, to back-office reporting, CARET Legal helps you save time, increase team collaboration, increase accuracy, scale your business, and collect revenue faster than ever before. 

It's tax season! On this week's episode of The CMO Podcast, Jim is joined by none other than Jill Cress, Chief Marketing and Experience Officer at H&R Block–the Kansas City-based company that has been helping people with their taxes since 1955. H&R Block is one of the most ubiquitous storefronts in America with thousands of offices–almost as many locations as McDonalds! H&R Block has a big business in tax preparation–revenue is approaching $4 billion–but their ambition is changing to something larger, anchored in their purpose to provide help and inspire confidence in their clients and communities. Jim talks to Jill about about reframing a 70-year-old brand–its challenges, its opportunities–and what H&R Block is learning along the way. Jill was a guest on the show way back in January 2020–when she was transitioning from her role as CMO at National Geographic to VP of Marketing at PayPal. Now Jill returns to talk about her time at H&R Block, just in time for you to finalize your own taxes.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

 We delve into the revolutionary world of Web 3.0 and blockchain technology, and their pivotal roles in enhancing online safety and security. As digital landscapes evolve, the quest for robust online safety mechanisms has never been more critical. "Fortress Online: Building Safety with Web 3.0 and Blockchain" offers listeners a deep dive into how these technologies are forging a safer online world for users and businesses alike.Join us as we unravel the complexities of Web 3.0 and blockchain, shedding light on their foundational principles and how they're being leveraged to create impenetrable online environments. We'll explore the cutting-edge advancements in decentralized systems, smart contracts, and encrypted transactions that promise to redefine online security norms.Our expert guests include pioneering developers in the blockchain sphere, cybersecurity mavens, and advocates of Web 3.0, who will share their insights on the transformative potential of these technologies. They'll discuss real-world applications, from securing personal data and financial transactions to combating cyber threats and ensuring user privacy in an increasingly interconnected world.Listeners will be treated to a fascinating segment on the challenges and opportunities that lie ahead in the integration of Web 3.0 and blockchain into mainstream online safety strategies. How can these technologies be made accessible and user-friendly for all? What role do they play in the global fight against cybercrime and data breaches? And what future developments can we anticipate in the ongoing battle to secure the digital frontier?Learn more about Suzanne Thompson https://www.soularchaeology.org/Since 2017, she spearheaded initiatives aimed at diminishing violence and easing frustration by equipping young individuals with the necessary skills to navigate the increasing complexities of their environments. She is committed ourselves to fostering a culture of kindness, self-improvement, and universal benevolence, striving to make a tangible difference in the lives of others.Support the showSubscribe and support the podcast at https://www.buzzsprout.com/367319/supporters/newLearn more at www.profselenabartlett.com

Friends, This interview should be required listening for every chief experience officer, every marketing officer, every chief medical officer and every chief executive officer in American healthcare.  Why? Because – ...

Understanding the modern healthcare technology buyer's journey is essential yet increasingly complex for marketing teams today. To bring clarity to the current dynamics, the Healthtech Marketing Podcast invited HIMSS's Matt Carollo to present proprietary research around the shifting dynamics of healthcare IT buying teams, cycles, content needs, and more.  Download the research to read along Joining Carollo to discuss the findings were two executives bringing extensive B2B healthtech marketing experience:    Kaycee Kalpin, Chief Marketing and Brand Officer of Premier Inc.   Karsten Russell-Wood, Chief Marketing and Experience Officer at Equum Medical In this wide-ranging episode, the group covers everything from the expanding size and variety of buying groups to the extension of typical decision cycles and surging importance of relationships and in-person events for driving technology selection. Notable statistics shared include: 27% of organizations have 10+ people involved in healthcare IT buying now 50%+ report investment cycles exceeding 19 months (with many over 2 years) 86% want product demos when researching vendors 80% see in-person events as extremely or very trustworthy   This complexity now requires orchestrating an integrated combination of personalized content, digital campaigns, peer engagements, immersive experiences, and sales interactions across elongated buyer journeys.  Kalpin and Russell-Wood further expand on imperatives around showcasing value, promoting customer success, supplying relevant materials, coordinating initiatives, and concentrating on establishing authentic connections. For an in-depth exploration of the data and perspectives shaping the modern healthcare IT buyer experience, join us for this dynamic Healthtech Marketing Podcast episode.

Today Laura and Kevin are discussing Legal Week 2024 on this special bonus episode of That Tech Pod! From new and emerging trends to the latest developments in legal technology, they'll give you an inside look at everything that's happening on the conference floor, at the sessions, at the events surrounding the conference and so much more! We discuss the companies, the people, and the swag that make Legalweek such an exciting event. We also have live interviews with Doug Austin, the editor of eDiscovery Today and Jen Sherman, Chief Product and Experience Officer at CARET Legal, a global leader in practice management solutions catering to professional services firmsWith insightful analysis and a fun, engaging approach, Kevin and Laura will make you feel like you're right there with them, experiencing all the excitement and energy of Legalweek. Don't miss out on this must-listen episode of That Tech Pod!

This week on The Modern Customer Podcast, Penny Brook, the former Chief Marketing and Experience Officer at Canada Goose, discusses how the retail industry is changing and how brands can create a better experience for their customers. She talks about the importance of storytelling, personalization, and technology in creating a memorable retail experience. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

Kevin Warren, EVP and Chief Marketing & Customer Experience Officer at UPS, joins Suzy Founder and CEO Matt Britton on the latest episode of The Speed of Culture podcast in collaboration with Adweek. Kevin shares the repositioning of UPS as a digital, agile, and innovative brand. He also explores the importance of establishing the brand's equity pillars within the market, the integration of physical and digital experiences, and the role of diversity and inclusion in marketing.Follow Suzy on Twitter: @AskSuzyBizFollow Kevin Warren on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

Welcome to the Green Rush, a KCSA Strategic Communications Production, a weekly conversation at the intersection of cannabis, psychedelics, the capital markets and culture.  This week Anne Donohoe and Nick Opich are back for a new episode with special guest Jess Tyler, Chief Revenue and Experience Officer at MJBiz and MJBizCon. Jess joins us this week to discuss what brought her into the cannabis industry and the work that goes into producing the Marijuana Business Conference, the #1 global cannabis business conference and trade show. Held each year at the Las Vegas Convention Center, the 12th-annual MJBizCon will showcase thousands of exhibitors over 3 days complete with pre-show forums and hundreds of industry speakers. In this conversation, Jess expands upon what to expect at this year's MJBizCon, including the show's post-COVID evolution, new installments, and the speakers she's most excited for, as well as MJBiz's strategic partnership with re:Mind to produce the Second Annual Psychedelic Business Forum on November 28th and 29th. If you are interested in learning more about Jess, MJBiz and MJBizCon or the 2023 Psychedelic Business Forum, visit the links in our show notes. Also, be sure to follow Jess and MJBiz on LinkedIn and other top social media platforms. So, sit back and enjoy our conversation with Jess Tyler of MJBizCon. Links, mentions, and socials: MJBiz: https://mjbiz.com/ MJBizCon: https://mjbizconference.com/ MJBizDaily: https://mjbizdaily.com/ 2023 Psychedelics Business Forum: https://remindmedia.com/2023-business-forum/ MJBiz LinkedIn: https://www.linkedin.com/company/mjbiz/ MJBiz X (formerly Twitter): https://www.twitter.com/MJBizDaily MJBizDaily Instagram: https://www.instagram.com/mjbizdaily/?hl=en Jess Tyler LinkedIn: https://www.linkedin.com/in/jess-tyler-cem   Show Credits: This episode was hosted by Anne Donohoe and Nick Opich of KCSA Strategic Communications.  Special thanks to our Program Director Shea Gunther. You can learn more about how KCSA can help your cannabis and psychedelic companies by visiting www.kcsa.com or emailing greenrush@kcsa.com. You can also connect with us via our social channels: X (formerly Twitter): @The_GreenRush Instagram: @thegreenrush_podcast LinkedIn: https://www.linkedin.com/company/thegreenrushpodcast/ Facebook: https://www.facebook.com/TheGreenRushPodcast/  YouTube: https://www.youtube.com/channel/UCuEQkvdjpUnPyhF59wxseqw?disable_polymer=true

Lara Klick, Vice President, Patient Experience Officer at Tampa General Hospital joins the podcast to discuss her background, strategy for patient experience, the most impactful change she's made in the last year, how she sees patient experience evolving, and what will be a differentiator for her health system in the future.

Christine Albert, Chief Marketing and Experience Officer at LCMC Health joins the podcast to discuss her background, top priorities right now, how her organization will evolve over the next couple years, the importance of staying informed about innovative technologies in healthcare, and more!

Mike Roach is the Experience Officer and one of the Founders of Taysia Blue Rescue. After wearing many hats in life, from architect to mailman, Mike has found his passion helping dogs find their forever homes, alongside his wife Jackie. After quite the origin story, Taysia Blue has helped over 2300 Siberian Huskies and Alaskan Malamutes stay out of the shelter. To learn more about Mike and the Taysia Blue Rescue, check out their website https://www.taysiablue.com/ or give them a follow on social media @taysiablue.

Kim Henderson, Chief of Staff & Enterprise Patient Experience Officer at Novant Health joins the podcast to discuss her background, strategy for patient experience, the most impactful change she's made in the last year, how she sees patient experience evolving, and what will be a differentiator for her health system in the future.