Podcasts about wambi

This week's Career Chat episode features Vinny Chrepta '13, a Senior Community Specialist at Wambi. At the start of the pandemic, Vinny dove headfirst into the world of DEI when his team was isolated more than ever. Now, his focus is to build and maintain a feeling of community and belonging both internally for Wambi employees and externally for Wambi's clients!

The guest for the last episode of this season is Bonnie Clipper, a nurse futurist and thought leader, a former chief nurse executive, a fellow at the American Academy of Nursing, a startup coach, a consultant, a faculty member at multiple schools of nursing and the Chief Clinical Officer at Wambi. Bonnie is a repeat visitor who came on the show last season to chat with Dan about the future of nursing in a conversation that got pretty spirited at times but seemed to resonate with many of you, as it became our most downloaded episode ever. She's back to talk specifically about the skill set, attitude and competencies that nurse leaders need to survive in a post-COVID world based on her experience consulting and working with a variety of hospitals around the country. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Our guest for our last episode of this season is Bonnie Clipper, a nurse futurist and thought leader, a former chief nurse executive, a fellow at the American Academy of Nursing, a startup coach, a consultant, a faculty member at multiple schools of nursing and the Chief Clinical Officer at Wambi. Bonnie is a repeat visitor who came on the show last season to chat with Dan about the future of nursing in a conversation that got pretty spirited at times but seemed to resonate with many of you, as it became our most downloaded episode ever.  Today she's back to talk specifically about the skill set, attitude and competencies that nurse leaders need to survive in a post-COVID world based on her experience consulting and working with a variety of hospitals around the country.  Links to recommended reading: Episode 73: A candid conversation about the state of nursing The Nurse's Guide to Innovation: Accelerating the Journey The Nurse Manager's Guide to an Intergenerational Workforce   The full transcript for this episode can be found here: works.trustedhealth.com/handoff/bonnie-clipper-nurse-leader

Our guest for this episode has her hands in so many things, it's difficult to even know where to start. Bonnie Clipper is a nurse futurist and thought leader, a former chief nurse executive, a fellow at the American Academy of Nursing, a startup coach, a consultant, a faculty member at multiple schools of nursing on two different continents, the Chief Clinical Officer at Wambi, and someone who is deeply passionate about bringing innovation to the field of nursing. Most of all, she is a close friend and someone I love chatting with about the profession. Today we tackle some weighty topics, including retention, workforce management, applying more technology and automation to nursing, and why she's no longer a fan of Florence Nightingale. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Our guest for this episode has her hands in so many things, it's difficult to even know where to start. Bonnie Clipper is a nurse futurist and thought leader, a former chief nurse executive, a fellow at the American Academy of Nursing, a startup coach, a consultant, a faculty member at multiple schools of nursing on two different continents, the Chief Clinical Officer at Wambi, and someone who is deeply passionate about bringing innovation to the field of nursing.  Most of all, she is a close friend and someone I love chatting with about the profession. Today we tackle some weighty topics, including retention, workforce management, applying more technology and automation to nursing, and why she's no longer a fan of Florence Nightingale.  Links to recommended reading:  The Nurse's Guide to Innovation: Accelerating the Journey The Nurse Manager's Guide to an Intergenerational Workforce   Trusted Works The full transcript for this episode can be found here: http://www.trustedhealth.com/the-handoff-podcast/bonnie-clipper

Our guest for this episode has her hands in so many things, it's difficult to even know where to start. Bonnie Clipper is a nurse futurist and thought leader, a former chief nurse executive, a fellow at the American Academy of Nursing, a startup coach, a consultant, a faculty member at multiple schools of nursing on two different continents, the Chief Clinical Officer at Wambi, and someone who is deeply passionate about bringing innovation to the field of nursing.  Most of all, she is a close friend and someone I love chatting with about the profession. Today we tackle some weighty topics, including retention, workforce management, applying more technology and automation to nursing, and why she's no longer a fan of Florence Nightingale.  Links to recommended reading:  The Nurse's Guide to Innovation: Accelerating the Journey The Nurse Manager's Guide to an Intergenerational Workforce   Trusted Works The full transcript for this episode can be found here: http://www.trustedhealth.com/the-handoff-podcast/bonnie-clipper

Dr. Bonnie Clipper is a top healthcare influencer, nursing innovation expert, care transformation consultant, podcast host, and global speaker. She is a former chief nurse executive, was the first Vice President of Innovation at the American Nurses Association, and is currently the chief clinical officer at Wambi, a health tech company.   As an internationally recognized nurse futurist and nursing innovation evangelist, she was a co-author on the seminal work, The Innovation Roadmap: A Nurse Leader's Guide and was the lead author of the International Best-Selling book, The Nurse's Guide to Innovation.  She publishes and blogs regularly on technologies impacting nursing. She is a Robert Wood Johnson Foundation Executive Nurse Fellow alumna and ASU/AONL Executive Fellow in Innovative Health Leadership alumna. Dr. Clipper is the sole nurse member of the HIMSS Innovation Board of Advisors and is a start-up coach for MATTER international health tech accelerator.  EducationDNP: Texas Tech University Health Sciences Center, College of NursingMBA: Lewis UniversityMA: Health & Human Services Administration, Saint Mary's UniversityBSN: Winona State UniversityLinkedIn:  https://www.linkedin.com/in/bonnieclipper/ Sponsor: Interact Solution: https://interactsolution.com/Innovative SImsolutions.com: https://innovativesimsolutions.com/

Focusing on what is going well is a beautiful way to remind people of their ‘why' - what is it that drew them to their profession in the first place. That's the driving concept behind Wambi, an employee recognition platform for the healthcare industry. Wambi is a deeply emotional company and that's why CEO Rebecca Metter is dedicated to leading it with heart. In this episode, Rebecca talks about the importance of showing your human side as a leader. Along the way, you'll learn different ways to connect with your team and why love is an essential business principle. The post Leading with the Heart with Rebecca Metter appeared first on Dr Rosie Ward.

Focusing on what is going well is a beautiful way to remind people of their ‘why' - what is it that drew them to their profession in the first place. That's the driving concept behind Wambi, an employee recognition platform for the healthcare industry. Wambi is a deeply emotional company and that's why CEO Rebecca Metter is dedicated to leading it with heart. In this episode, Rebecca talks about the importance of showing your human side as a leader. Along the way, you'll learn different ways to connect with your team and why love is an essential business principle. The post Leading with the Heart with Rebecca Metter appeared first on Dr Rosie Ward.

Focusing on what is going well is a beautiful way to remind people of their ‘why' - what is it that drew them to their profession in the first place.  That's the driving concept behind Wambi, an employee recognition platform for the healthcare industry. Wambi is a deeply emotional company and that's why CEO and Co-founder Rebecca Metter is dedicated to leading it with heart.  In this episode, Rebecca talks about the importance of showing your human side as a leader. Along the way you'll learn different ways to connect with your team and why love is an essential business principle. Check out Rebecca's podcast, Moments Move Us: https://wambi.org/resources/podcasts/

In the best of times or in the worst of times, everyone remembers what it feels like to be seen, heard, and understood. It's in those moments of human connection that shape the healthcare experience. The PeopleForward Network is excited to announce, Moments Move Us, a people-first podcast hosted by leader, healthcare advocate, and CEO of Wambi, Rebecca Metter. On this show, take a step back in time to reflect on when you experienced authentic connection while hearing the stories of exceptional leaders and the moments that inspired them. Listen to the first episode with Dr. Shereef Elnahal, President and CEO of University Hospital in Newark, as he shares how trust can lead to incredible progress. 

Moments Move Us is a people-first podcast hosted by leader, healthcare advocate, and CEO of Wambi, Rebecca Metter. On this show, take a step back in time to reflect on when you experienced authentic connection while hearing the stories of exceptional leaders and the moments that inspired them.

In an environment where burnout is prevalent, how do we ensure healthcare workers feel appreciated and engaged? Experts Jennefer Pursifull, Vice President of Marketing and Sales at Medxcel, and Dr. Bonnie Clipper, Chief Clinical Officer at Wambi, join to discuss successful strategies for integrating appreciation into your culture.  We often overlook the emotional and monetary value of developing programs for employees to show gratitude to each other. Jennefer and Bonnie confirm that without them, you'll have higher rates of burnout, lower rates of retention, and even worse patient outcomes. In this episode, they share how to craft simple, yet impactful, programs to ensure employees feel valued. Discover how to improve employee burnout on this episode of Outside the Patient's Door.

Rebecca Metter is the CEO of Wambi, LLC, a digital healthcare employee recognition platform that improves patient satisfaction and safety. It's the first gamified system that significantly increases employee engagement. In this throwback episode, Nikki revisits her conversation with Rebecca, a CEO whose mission is to create meaningful interactions between people as a way to create real and lasting change. Book Recommendations   The Moment of Lift by Melinda Gates   Additional Resources Learn more about the PeopleForward Network: www.peopleforwardnetwork.com

Dr. Norma Tirado is the Vice President of Team Member Experience and Talent Development at Spectrum Health, where she strives to help her people find their gifts and pursue them in their careers. In this episode, her passion shines through as she talks about ways leaders can help their own employees and peers identify their strengths to reach their full potential. Book Recommendations:  Emotional Intelligence by Daniel Goleman Sponsor Resources Digital Events - Look out for upcoming Wambi events giving you exclusive access to best practices from top healthcare leaders and access on-demand recordings of past events and access past leadership panels on-demand . Interested in continuing the discussion? Sign up to receive Wambi's newsletter: https://mailchi.mp/wambi/mailinglist-signup

Ophelia Byers is the VP and Chief Nursing Officer at NewYork-Presbyterian Hospital. She has more than 20 years of leadership experience, and in this episode, she discusses her passion: racism-related stress in the workplace.  Listen as Ophelia shares moving stories of employees who have had such experiences and what leaders should be doing to gain awareness on this problem. Book Recommendations:    Mama Day by Gloria Naylor   Cast by Isabel Wilkerson Sponsor Resources Interested in continuing the discussion? Sign up to receive Wambi's newsletter: https://mailchi.mp/wambi/mailinglist-signup

Nigel Girgrah is the Chief Wellness Officer at Ochsner Health System where he strives to illustrate vulnerability and destigmatize mental health in the workplace. During the pandemic, there was an increase in mental health needs. While mental health isn’t anything new, leaders are constantly having to adapt to new situations and environments.  In this episode, listen as Nigel shares how he and his team prioritize mental health awareness, destigmatization, and develop resources to help their employees perform at their best.  Book Recommendations:    The Cider House Rules by John Irving 28 Summers by Elin Hilderbrand   Sponsor Resources Lead Authentically: Cultivate Trust Among Patients and Staff - As we begin to shift gears toward a post-pandemic world, how do we, as leaders, secure healthy solutions that strengthen healthcare workers’ resiliency? Here are five learnings from patient experience experts to support more authentic leadership in cultivating trust and improving patient experience outcomes: https://wambi.org/blog/lead-authentically-cultivate-trust-among-patients-and-staff/ Interested in continuing the discussion? Sign up to receive Wambi's newsletter: https://mailchi.mp/wambi/mailinglist-signup

Estrella Parker is the Chief Human Resources Officer at Satellite Healthcare / WellBound where she aims to create a great patient experience by inspiring employees and team members.  In this episode, you’ll hear Estrella speak on the importance of building workplaces where employees experience meaning and how the first step to achieving that goal begins with listening and inspiration.  Book Recommendation 365 Days by Rumi Sponsor Resources:  The Resilience Workbook - Strengthen your organizational resilience and align team goals with The Resilience Workbook,  a free 12-page resource to mitigate clinician burnout. Download it here: https://wambi.org/building-culture-of-resilience-workbook/ Interested in continuing the discussion? Sign up to receive Wambi's newsletter: https://mailchi.mp/wambi/mailinglist-signup

In this episode of the SONSIEL series, we are privileged to have two amazing nurse leader guests - Shawna Butler and Bonnie Clipper. Shawna is the Managing Director for Exponential Medicine (US) and the host of See You Now, a podcast that shines a light on the real people changing the status quo in health: from nurses working in labor & delivery, with infectious diseases, and in hospice; to nurse allies in politics, business, and tech. Dr. Bonnie Clipper is a nurse innovation expert, best-selling author, and the Chief Clinical Officer at Wambi, a real-time employment and patient recognition platform to improve patient experience, team engagement, and reduce burnout. Shawna and Dr. Clipper talk about their inspiration and frustrations in providing care, the value of nurses in innovation and delivering care, and the importance of helping people recognize the roles of nurses. Dr. Clipper shares how Wambi reduces clinician burnout, enhance the patient experience, and optimize the engagement of clinicians. Shawna shares how the See You Now podcast came to be and how it is helping to tell the story of health care as a team sport and identify who all the players are and where innovation is coming from, introducing listeners to the myriad of health challenges that exist and the research and the data supporting those solutions, and identifying thought leaders and resources available. Both our guests are experts in their field and passionate about what they do, so this conversation is packed with insights and learnings. Please tune in and enjoy! Click this link to the show notes, transcript, and resources: outcomesrocket.health

Bonnie Barnes is the Co-founder and CEO of The DAISY Foundation, a nonprofit organization that recognizes excellence in nursing with the DAISY Award. The award is celebrated in more than 4,700 healthcare facilities, and over 156,000 nurses have been recognized formally since the Foundation began. In honor of Nurses Week, Bonnie speaks on a topic that is integral to the mission of The DAISY Foundation - meaningful recognition. Listen as she describes the steps towards incorporating meaningful recognition into an organization and why it’s so critical to retaining great nurses and combating burnout.  Sponsor Resources Celebrate National Nurses Week with Wambi - Meaningful recognition fuels everything at Wambi. In honor of nurses, we’d like to invite you to our celebration of uplifting and recognizing the essential contributions of nurses nationwide. This resource hub is filled with workbooks, toolkits, a nurses gift guide, upcoming nurse-related events, inspiring reads, partner initiatives, and a spotlight on the 1st Wambi Year of the Nurse Award. Visit our National Nurses Week Hub today! Book Recommendations Shining the Light on All the Right by Mark and Bonnie Barnes

Michelle Mahaffey is the Chief Human Resources Officer at Community Health Network. She has a colorful background and career journey, transitioning to the healthcare industry at the beginning of the pandemic.  In this episode, you’ll hear Michelle share her unique perspective on the difference between a healthy culture and an engaged culture, and how leaders need to model the behavior they want to see. Tune in to hear her view on making sure employees feel supported. Sponsor Resources Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. The Resilience Workbook - Strengthen your organizational resilience and align team goals with The Resilience Workbook,  a free 12-page resource to mitigate clinician burnout. Download it here: https://wambi.org/building-culture-of-resilience-workbook/ Book Recommendations Pillars of the Earth by Ken Follet

Dr. Bonnie Clipper, Chief Clinical Officer at Wambi, joined us to discuss her work at Wambi and her experiences in healthcare innovation. In this episode, we discuss the importance of collecting positive feedback to encourage healthcare professionals and prevent burnout. We also talk about the importance of patients controlling their healthcare experiences, and giving nurses the resources to be innovators.

Dr. Maureen Fagan is the Chief Nursing Executive at University of Miami Health System in Miami, FL. She is passionate about leading resilience and helping people recharge.  In this episode, Maureen recounts her leadership journey this year on the frontlines of healthcare and shares best practices to help employees find their “reserves”.  Truth You Can Act On    1. Listen to Hear and Empathize    Supporting Quotes Maureen Fagan: “You see an executive that's on the floor in what we would call the trenches. That's our slang for being on the unit and seeing the patients and meeting the patients and hearing their stories, and I can see that when I do that nursing leadership in the end, the nurses on the frontline that are their staff step back and listen to me. They listened to me talking to the patient. And when I'm talking with the patient, I'm cognizant of the fact that I'm modeling the behavior, that I would like them to have the comportment of what I would like them to be providing.” Maureen Fagan: “You're staying on point with what the patient is explained to you. And if the patient is sad about, um, having gotten COVID and they just couldn't believe it, and that they didn't think it would happen to them, you're obviously saying, ‘I'm so sorry that this happened to you.’ You're being able to meet them where they are at this moment. So what you're doing is focusing the negative mindset that the patient is in currently, and then you're saying, in your mind, ‘How am I actually going to be focusing on something positive?’ So you're taking that mindset, that negative mindset, and giving it the reframe that we talked about to something positive.”   2. Don’t Take the Bait   Supporting Quote Maureen Fagan: “I think if you reflect back and use the lens of objectivity, you know, I know I got triggered by when he, or she said this or that. And then that made me do what? I tell my staff, and I've told myself this for years, don't take the bait when something is happening right there. There might be somebody that you're having a conversation with and it's becoming provocative for some reason, and you want to make a point. I think if you actually respond back with, ‘Well, you know, I think that because ___,’, that actually just cascades. And so when you're looking back on this after the event is over or the conversation is over, I think when you reflect back that begins your process of how you restore and rejuvenate yourself based on your reflection.”   3. Take Time to Recharge   Supporting Quote Maureen Fagan: “Part of my self-care is when I get home, I am quiet for a solid hour. I don't watch television. I don't read. I sit outside and I think sitting outside, no matter what the temperature is, if you're dressed the right way to be able to actually breathe without your mask outside, without anyone else being around you is a saving grace in this pandemic.”   4. Have Energizing Talks   Supporting Quotes Maureen Fagan: “One of the things we like to do is to come on [Zoom] a little bit earlier and just chat it up. That's been fun because whoever is on early, you get to say hello to and talk about other things, too. And when the new folks come on, you can see them come on before they actually come on. So, if you're already talking, the other person realizes, ‘Oh, you know, I really want to talk to these people, too.’ And now we have another two minutes before we're actually going to start the Zoom. So I find that a lot of fun.” Maureen Fagan: “I think to be, to be a little silly changes the energy in a room and to be silly with, um, without hurting someone's feelings. So silly stays in a realm of being funny and being childlike in its environment. And that is a very high energy field to be like that it's like singing, singing is another very high energy field that you can capture. But silliness does that too.” Book Recommendations The Omnivore’s Dilemma by Michael Pollan Brené Brown Sponsor   Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.    

This episode of Gut+Science Healthcare is a throwback to a guest Bernie McGuinness, Chief Executive Officer at Majestic Care. The business specializes in community-based skilled nursing throughout Indiana, including short-term rehabilitation, long-term care, and memory care. With more than 20 years of experience in senior healthcare management, Bernie understands the inherent stresses of the modern-day healthcare professional. You’ll hear Bernie share how he fosters a “culture first, people first” organization and his desire to develop emotional ownership for his care team members. He also breaks down his “Five S’s” strategy; a system that empowers people to take big ideas and turn them into daily strategies for sustainable and prolonged growth. Truth You Can Act On - The 5 S’s   1. Shine   First impressions make incredible impacts. Continued impressions create expectations. What does your physical work environment say about your culture? Set a high priority on fostering a clean and inspiring environment to demonstrate the value of your employees.   2. Smile    Turnover is high in many industries, including healthcare. Don’t overlook or undervalue the basic need of all employees: to feel welcomed and appreciated. A warm greeting manifests a winning culture of people-first.   3. Start Strong    Start each and every day out strongly. Promote the importance of employees arriving and starting their tasks on time. Start every meeting exactly when scheduled. These daily acknowledgments of respect fuel a culture of success.   4. Swagger   A confident employee shouldn’t be a random anomaly. Confidence stems from a deep understanding of not only internal products but also dynamics within your industry. Strive for swagger by providing your employees with tools to be informed and engaged. 5. Show Off     It’s easier for management to take pride in what they do, as they tend to see the bigger picture of how all of the moving parts come together. Foster this sense of pride and ownership within your workforce by promoting employees at all levels to share their success stories. Sponsor Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Every time we figure out a work-around or create system changes to make sure our patients get the right treatment … that’s innovation.   People in healthcare innovate all the time, but we tend not to view ourselves as innovators.   In this episode, I interview Dr. Bonnie Clipper, Chief Clinical Officer at Wambi and nursing innovation evangelist, about innovation in healthcare.     We also talked about: The mindset change that it takes to be an innovator The first ADHD focus game to get FDA approval Being one of the top 3 nurse influencers   Check out these resources mentioned during the podcast: -Fast Company has great ideas that apply to healthcare -The Innovation Roadmap: A Guide for Nurse Leaders (whitepaper) -The Nurse’s Guide to Innovation (book) -Dr. Clipper’s YouTube channel   Stay connected with Working in Oncology on Apple Podcasts, Spotify, or our podcast website.

Brad Tieszen is the Vice President of Operations at Parkview Health where he runs several specialty clinics. As a part of his daily routine, he’s intentional about being visible by ’s intentional about being visible by taking time to complete patient rounds and participate in huddles with his team. He’s fervant about recognizing excellence whenever he sees it, knowing it is key to unlocking engagement.  In this episode, you’ll hear Brad share his passion for being actively engaged and living in the moment.  Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradleytieszen/ Truth You Can Act On   1. Operate in the Moment Supporting Quotes:   Brad Tieszen: “I have to be in the moment, and I have to be engaged with the tone of my voice, with the look in my eyes, and the language that I choose to use to inspire our people. And in return, they inspire me.” Brad Tieszen: “All of our bandwidths are different, but that is where the intentionality comes in, that deliberate in the moment, onstage presence that I go back to. You just can't take that time off.You can't take a day off, a moment off, because that may be the moment of getting somebody from a six to a seven, or a seven to an eight. That moment of getting somebody from engaged to actively engaged.”   2. Recognize Excellence Supporting Quotes:   Brad Tieszen: “I feel that all human beings from time-to-time appreciate being seen, and it motivates you to keep doing it. It reinforces those positive behaviors, and those recognitions of excellence, they can be around innovation, service excellence, special care. It can be as simple as just saying, ‘Hey, thank you.’ It can be, ‘Hey, welcome to the Parkview family. It's your first day. It can be wild.’ ‘That was world-class teamwork.’ And it goes to their leader and that leader can do a bunch of stuff with it.”   3. Ask How People are Doing Supporting Quote: Brad Tieszen: “I will do one thing all the time where I say, ‘Hey, on a scale of one to 10, you know, 10 being the very best one being the rock bottom worst. Where are you personally and professionally?’ And I can get tens. I've gotten ones before. I can get some eights, but what I always do with that is I say, ‘Hey, you're at an eight, how, how can I help get you to a nine?’ And to hear somebody say, ‘Well, you just did. Just by asking about how I am just got me to a nine.’”     4. Be Visible   Supporting Quote: Brad Tieszen: “My challenge to myself every day, and therefore to the others, is to get out   there and be visible. Get out there with your teams and with your people and be visible, whether it is leader rounds or being visible through the virtual platforms we're on, you know, through a video message. Even though at times we can't be as physically visible as we like, be creative and take advantage of the virtual platform and send a video message. Do everything you can in your leadership role, regardless of your leadership title, to say, ‘Who can I recognize today?’” Book Recommendations   Leadership, Strategy, and Tactics  by Jocko Willink  Team of Teams by General Stanley McChrystal Good to Great by Jim Collins Principles by Ray Dalio The Energy Bus by Jon Gordon   Sponsor Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Dan Wolosyzn has been in executive hospital leadership for 23 years, including nine years in his current role as the CEO of Rehab Hospital of Indiana (RHI). He has a unique management approach, combining servant leadership with understanding the neuropsychology of corporate hospital systems. Not only does he believe in looking at this neuropsychology from a clinical perspective, but through an administrative lens as well. In today’s episode, you will hear how he incorporates these two philosophies into his everyday life, along with tangible examples of how to apply cross-sectional leadership to your own work. Truth You Can Act On   1. Reach out, communicate, and serve others. Supporting Quotes: Dan Woloszyn: “You don't have to be expert in everything, but there is one thing that I really believe one has to be expert in, certainly from a leadership standpoint, is to reach out and know others, and to serve others . You have to have an expertise with that to kind of drive a reduction of silos and an elimination of silos. And that can be done through one's own expertise or actively seeking other's expertise.”   Dan Wolosyzn: “I think each person and each leader truly has to believe it's a privilege to serve others unconditionally. There's a professional and humanistic component to that. My true belief is you have to love something about the people you lead to be truly elite effectively. If you don't love something about the people you lead, you probably are not in the right place, and you're probably not in the right place to be a leader.”   2. Trust and transparency are the foundations of cross sectional leadership. Supporting Quote:   Dan Woloszyn: “Being transparent about self, and certainly being honest, is extremely important. It's being honest about one's approach and any errors that might be committed and examples of approaches to correct the errors and how to grow with that. My belief is you have to think out loud and you have to be able to help others to get a sense of your own thought process as a leader and how you came to certain conclusions. I know sometimes that's difficult for people to do, but it's extremely beneficial where it helps in a sense to become kind of an external organizer for others, where you move from a point of, of brainstorming out loud a problem you might be faced with, verbalizing struggles, and even kind of working through some of those tactics out loud so others can benefit from a variety of things. I think what it does is it certainly lends to a relationship building and credibility and honesty and transparency.” 3. Model the behavior you are looking for in your culture. Supporting Quote: Dan Woloszyn: “First and foremost, it has to start with me. Laying the foundation has to be about modeling and certainly me believing in and what truly is important for our organization. There's always an expectation to look at the glass half full and everything that we do in a respectful way while modeling that and handing off to others who also will hand off to others, and that kind of permeates throughout the system.”   4. Make it a habit to regularly invite your leaders for collaboration and relationship building.       Supporting Quote: Dan Woloszyn: ”I think there's a conscious effort to tie others, to create alliances, not only within the organization, but outside the organization, within our community and really address this kind of holistically. Concretely, we do this a lot. I invite staff and leaders, online staff leaders, all different, team members, to our department meetings. I invite them to board meetings. I have them look at operational pathways they've generated and share their stories, because without that you truly understand the nature of what everybody's doing amongst the organization.” Book Recommendation   Dare to Lead by Brené Brown Sponsor Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Tria Deibert, VP of Culture at Hackensack Meridian Health, is a warrior for organizational culture. As a culture leader herself, she understands it takes a team, not a person, to build company culture. In today’s episode, you’ll hear Tria talk about the challenge of merging two organizations and the lessons she learned from that experience. Truth You Can Act On Spend time making the vision, mission, and values real and livable. Supporting Quote: Tria Deibert: [6:54] “Your mission, vision, and beliefs, can't just be a beautifully written statement. It needs to be real and livable. Finding the balance of that, what's real and livable as you're bringing organizations together, is really where the magic is. Create core beliefs and reiterate them constantly. Supporting Quote: Tria Deibert: [13:22] “When we did our research, we learned what the team valued, and that informed the development of our core beliefs. And what we heard thematically was teamwork, human experience, quality,  being highly reliable, and innovation. So, those are all great things to value, especially in healthcare, and they certainly speak to the mind, but when I looked at them, they didn't speak to my heart, and I didn't know that they would speak to our team members' hearts. So we crafted our core beliefs. As I mentioned before, they're affectionately known as the four CS kind of with this knowledge in mind. And so, you know, born out of that discussion was creative, courageous, collaborative, and compassionate. And so innovation became creative. I will do my part to make things better. Quality and HRO became courageous. I will do the right thing. Teamwork became collaborative. I embraced teamwork, and the human experience became compassionate. I am the human experience. Equip employees to be good storytellers of your brand and your culture. Supporting Quote: Tria Deibert: [12:24] ”The culture has to be really reflective of who you are and who you aspire to be. And the only way to get there is to listen, to and involve your team members, understand what they hold dear, and really work with them to create the future they want to see.” Be clear on the “why,” then give a really clear path letting them know the “how”. Supporting Quote: Tria Deibert: [16:01] “I worked with our culture champions to equip them with the key messages and materials. So I was very clear on the why, but they owned the, how. And really what made this successful was we gave them a structure. We gave them materials, but they were selected for a reason, and we really gave them the power and the ability to bring these messages and these ideas forward in different events that were specific to where they were.” Sponsor:  Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. Book Recommendation: The Art of Racing in the Rain by Garth Stein Webinar Back by popular demand after his first appearance on Gut+Science Healthcare, Dan Weberg is joining us again on our next Gut+Science LIVE session. We started Gut+Science LIVE as a catalyst to build community among our guests and listeners. This is a 30-minute virtual session with one of our popular guests and conversation is influenced by our listeners with questions they submit. In this upcoming session on September 9th, Dan and Nikki Lewallen will be talking about Fighting Toxicity at Work and how each of us can take a stance to break toxic habits. Toxicity should not be tolerated and each of us can play a part in dwindling down the statistics. Join us here!

Greg Matthews is an award-winning health innovator out to radically disrupt and improve the healthcare industry’s archaic methods for assessing true sources and patterns of influence. As an advisor to dozens of the largest and most successful healthcare companies in the world, he knows how to understand and quantify physicians’ behavior, networks and patterns of influence. On today’s episode, he shares his passion for data-centered innovation and how it affects engagement. Truth You Can Act On 1. Engagement is about being part of something larger than yourself. Supporting Quote: Greg Matthews: “being able to connect yourself to a higher ideal is a big part of engagement and being able to do things that you couldn't do on your own by being a part. Of a group of people focused on that.” 2. The connections your organization requires to function don’t follow your org chart. Supporting Quote: Greg Matthews: “that doesn't necessarily mean that you have to throw out your org chart and replace it with a social network diagram, but that social network diagram can help you to actually understand how your organization functions on a day to day basis. It can show you where there are. Traps and blocks, uh, in communication and connection. It can show you where there are opportunities to enhance, um, communication and connection between individuals, between departments. 3. Promote the work of individuals on an organizational level. Supporting Quote: Greg Matthews: that doctor doesn't necessarily have to adopt social networking behavior on their own. They don't have to necessarily be responsible for emailing their colleagues to say, Hey, here are some cool things that our hospital is doing. The hospital can simply feature them in their content. Almost every employee loves to have the kind of recognition from the organization that says, Hey, we love what you're doing, and we want to feature it as a way of talking about the great things our organization is doing externally. Sponsor:  Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. Book Recommendation: Snow Crash by Neal Stephenson

Since day one, Gut + Science has been on a mission to increase engagement at work. For the last two years, we have been equipping CEOs and people-forward leaders of all levels. As we approach episode one hundred, of our foundational show where CEOs and executives share their experiences, learnings, failures, and best practices to build highly engaged workplaces. We're ready to celebrate and say, 'thank you.'  Thank you to our partners who have collaborated with us on this journey:  Emplify: http://emplify.com/podcast  The Zone: https://thezone.co/gutscience/coaching Ascentis: https://www.ascentis.com/gutscience:  Wambi: https://wambi.org/ These organizations provide exceptional services that move the needle on engagement scores at work, and they're excellent at what they do. As we launch into our next 100, we're looking for two other organizations to join us in partnership. We want organizations that serve mid-market to enterprise with human capital or talent management solutions or can specifically help leaders further develop their skills. We want to share your knowledge and help you help more organizations and leaders. If you want to explore this, we'd love to talk about it, email Nikki@mondayfire.com 

Terry Hamilton, Executive Vice President and System Chief Operating Officer at Lakeland Regional Health, is a long time leader in healthcare. What stands out about Terry is how passionate he is about the people side of the business. For him, sharing gratitude and recognizing employees for the important work they do well is what being a leader in healthcare is all about.  Truth You Can Act On 1. Say thank you and say it often.  [19:13] “The most fundamental thing you can do to demonstrate gratitude is to say, thank you. And then you have to know what you're saying. Thank you for, so you have to be intentional about finding the things that your people are doing that are great and say, thanks for that specific thing.” [19:29]     2. Carve out one on one time.  [16:25] our standard tools are gone. So being there and saying the right thing and providing assurance and trying to enter into this as much as you can with them is the illustration to me of gratitude for workers at this particular time. [16:41] 3. Call people by name. [25:06]I wanted to thank him, but I didn't know his name. And I've always been nice to my housekeeper, but I didn't know his name. And I resolved from that moment. I'm never not going to know. My housekeeper's name because that's a measure of gratitude as well. And a measure of recognition. [25:24] Sponsor:  Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. Book Recommendation:  Thrift Store Saints by Jane Knuth

This first podcast details the origin story of the Agikuyu, the clans and some of their characteristics, and informs the listener on how to find out about their lineage. Enjoy.

Shane Carter is the Chief Nursing Officer at Advocate Aurora Health, the 10th largest not-for-profit integrated health system in the United States. Listen in as he and Nikki reveal the ways building relationships will impact your culture. Truth You Can Act On 1. Know your individual employees beyond their job title and responsibilities: What are they excited about in life right now? What hobbies are they into? [00:12:47] I asked those questions, not because I feel obligated to, I ask those questions because I honestly care.[00:12:52] 2. Make live personal connections as often as possible.  [00:19:33] What I try to practice as much as I preach is really get out and make that connection. Have those conversations. My team knows, do not send me an email that goes past two sentences. I just won't read it. Um, and maybe that's a negative thing, but they know that you're better served by coming and finding me walking through the concern, the situation following up that way.[00:19:55] 3. Don’t assume how people are doing, rather, ASK then just listen [00:28:02] One thing that I will never do again is just assume that leaders are in a good spot. You need to check up on them and you need to get in their environment and really talk to them. [00:28:13] 4. Lead by example to help others see the value of relationship building. [00:16:24] I always put a picture of either my family or one of my hobbies up there, let them know that I live in Amarillo, a small town just West of here, and really try to connect with them. [00:16:33] Sponsor: Wambi.org: https://wambi.org/ – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. Book Recommendation: The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Chris McChesney, Sean Covey, and Jim Huling

This episode features Dr. Bonnie Clipper the founder and managing director of Innovation Advantage. Don't miss out on this episode  if you want to know more on how to build a culture of healthcare innovations in your organization.Dr. Bonnie Clipper is a thought leader, author, and international speaker focusing on building cultures of innovation and advancing nurse-led innovation. She is the Chief Clinical Officer at Wambi, and the former Vice President of Innovation for the American Nurses Association. She conducts strategic coaching for leaders and organizations. She is passionate about providing thought leadership, strategic direction, coaching, and education to clients wishing to change their culture to become more innovative. If you have a company or healthcare company that needs better customer service and a healthcare innovation, consider reaching out to Dr. Bonnie by sending her a direct message on LinkedIn at http://www.linkedin.com/in/BonnieClipper.Mitchell Levy is the Global Credibility Expert at AHAthat, the first AHA leadership (Thought Leadership) platform on the market for thought leaders, experts and companies to unleash their genius to the world. His passion is helping entrepreneurs, business owners and C-Suite Executives get known as thought leaders & become best-selling authors with the AHA platform. He is an accomplished entrepreneur who has created 20 businesses in Silicon Valley including four publishing companies that have published over 800 books. Mitchell is an international best selling author with 60 business books, has provided strategic consulting to over 100 companies, has advised over 500 CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company.Visit https://www.credibilitynation.com to learn more about the Credibility Nation community.Visit https://www.ahathat.com/author to learn how you can become an Amazon best-selling author in 4 months.

Truth You Can Act On: Know what bullying is: There has to be a target. [00:02:22] for a behavior to be considered bullying, There has to be three things.  First of all, there has to be a target.  It could be one person, or it could be a small group of people. [00:02:34] The behavior has to be harmful.  [00:02:46] The second criteria is they, behavior has to be harmful in some way [00:02:51] The behavior has to be repeated over time. [00:03:29]the third criteria is that the behavior has to be repeated over time. It can't be one time I get testy with you when I'm in a crisis situation, it has to be repeated. [00:03:40] Leaders need to be equipped both proactively and reactively on how to handle bullying.  [00:17:11] What I have learned is that overall, I haven't found one organization that does a good job, equipping their leaders with the skills and tools that they need to set behavioral expectations and hold their people accountable. It's a skill that can be learned. [00:17:28] Reminder - Hire slow, fire fast. [00:11:16] I had a manager who would say this, look, I can teach you to be a neuro nurse. I can teach you, you know, what you need to do to be successful here. But if, and this is what she would say, but what if God and your mother didn't teach you how to be a nice person? I don't want you here. [00:11:30] Full Notes: https://gutplusscience.com/renee-thompson/ Nikki’s Book Recommendation: Being Mortal by Atul Gawande Sponsor: Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Today's Guest: Alex Coren | Co-Founder and Chief Innovation Officer of Wambi Greg and Alex talk about the looming crisis of clinician burnout - and how the simple idea of facilitating appreciation for clinicians is reducing burnout, increasing both clinician and patient satisfaction, and actually improving care. Important Links: Alex' LinkedIn: https://www.linkedin.com/in/alex-coren-wambi/ Wambi: https://wambi.org/ CarePostCard: https://www.carepostcard.com/ For more info about Greg Matthews, visit: http://linkedin.com/in/gdmatthews or follow him on Twitter at https://twitter.com/chimoose. For more, visit the DataPoint show page at http://touchpoint.health/shows/datapoint/. 

Truth You Can Act On: Reminder: Focus on what you have, not what’s missing. [00:01:39] When you have a leader that's grounded in gratitude, they're focusing on what they have instead of what is missing. They make each employee feel seen and heard and appreciated, which leads to increased morale and decreased turnover. [00:01:53]  [00:13:59] When they're in those negative thoughts, The leader is focusing on what's missing. Oftentimes they're using comparison. Avoid comparison; comparison, kills gratitude quicker than anything else. [00:14:11] Gratitude should not be an after-thought of as “nice to have”, or “I'll try to get there this week.” It should be an intentional effort in a core practice and leadership. [00:05:26] It's a matter of choice. So the organization and a leader has to start from, you know, top down showing gratitude, and then it, honestly, it becomes contagious and everyone under them starts expressing heartfelt gratitude and that team comes together and it really has an incredible impact. [00:05:46] Gratitude-focused leaders see the gifts in situations and in people all the time.  [00:07:35] These leaders have the ability to increase their success and  the success of those around them, they can see a gift in every negative situation. With their perspective of gratitude turned on and zoned in this often leads employees to flourish in the worst of times. [00:07:53] [00:08:05] A leader that leads with gratitude instead of thinking, “Whoa is me” in that situation, –which the team follows their feeling, by the way– they have that ability to go, “Gosh, what is the gift in this experience? How can we come out stronger and better than we ever have?” And when they start doing that, they start a conversation with their team that leads to brainstorming and creativity so that the company comes out stronger and better than if the mishap hadn't happened. They choose to learn from every experience. [00:08:38] Start each day and each conversation with intention. [00:14:36] when we start coming from those places where we're asking things like that, and we're saying prayers, and we're coming from appreciation  to start our days with intention, we instantly get to a better place. [00:14:48] [00:15:46] And as soon as you start thinking about what you're learning from the experience, you instantly start moving into a place of gratitude, [00:15:53] Adopt daily rituals or systems for your own gratitude practice. [00:09:02] ...people that have these gratitude practices daily, so those core leaders have a hundred percent of people feeling more joy around them. 84% felt reduced stress and depression, 80% experience more energy, and they were able to create optimism. [00:09:19]  [00:09:40] Gratitude instantly connects you to everything else. So when they're leading from gratitude, they're more connected to their employees, their friends, their families, they're very connected to their missions and their life purpose. [00:09:53]   Nikki’s Book Recommendation: Attitudes of Gratitude by M.J. Ryan Sponsors: Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Truth You Can Act On: Employee engagement has to be part of the organization’s strategy. It’s not a tactical thing–Stop the flavor-of-the-month surveys and choose a survey that equips you with data and insights. Take Action. Weave engagement into every single thing you do as an organization. Manager engagement skills are huge. Communication and employee-engagement training is a must for managers of all levels. You must have the right mindset and belief for the strategy to work. Be intentional with how you equip your leaders to understand the engagement initiatives. Full Notes: https://gutplusscience.com/healthcare-series-vicki-hess/ Nikki’s Book Recommendation: The Prophet by Kahlil Gibran Sponsors: Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Author and though leader Dr. Bonnie Clipper has a complete understanding of the profession of nursing. Over her more than 30 year career she has assumed many roles both clinically and in executive leadership. Formerly as the Vice President of innovation at the American Nurses and Association, and currently as the Chief Clinical Officer at Wambi, she is leading the movement to educate and motivate nurses as leaders in the areas of innovation and technology. As a self proclaimed innovation evangelist she sees nurses as natural innovators and encourages us to lean in hard and take control of our own future.

Truth You Can Act On: Feel your culture. Clarity and consistency in messaging, a clear construct for leaders of all levels to make good decisions, and storytelling. Tell stories that reinforce the culture you’re trying to build.  Build a healthy workplace. No matter the size of the organization, the steps are the same: Identify your goals, clearly communicate those goals, and empower and assist teams to work together to achieve them. Shift your values. Move from constitutional values to values that embody who you are. Be able to share your values in 20 seconds or less (the human attention span is shorter than ever). Seek employee feedback on crafting your values. For larger organizations, consider having a sample size gives feedback versus the entire workforce. Lastly, make the change of values a movement and not a mandate. Nikki’s Book Recommendation: When Breath Becomes Air by Paul Kalanithi Sponsors: Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. To learn more about partnerships at Wambi, email Nikki at nikki@wambi.org

During episode 47, and since it is National Nurses Week, we brought LinkedIn’s Top Nursing Influencer, national thought leader, author, and innovation evangelist onto the podcast.  Dr. Bonnie Clipper is the chief clinical officer at Wambi and was the first vice president of innovation for the American Nurses Association, where she created the innovation framework that is inspiring 4 million registered nurses to transform health through nurse-led innovation. Before these roles, Bonnie spent more than 20 years in executive nursing roles.   Given the super-human efforts our nurses are bringing to their profession during the COVID-19 pandemic, I felt it was vital for us to understand better what these heroes are going through, what is needed most at this time, and what the nursing profession will be like in the future.  I’m fortunate for us to be able to learn from Bonnie so we can do our part to help some of our nation’s bravest citizens. While listening to any of our episodes, please make sure to join our online community at passionatepioneers.com in order to share feedback and ideas with our guests and to interact with the global community. Lastly- please subscribe to the podcast so you will automatically receive episode updates in your podcast player. Simply search Passionate Pioneers with Mike Biselli in Apple Podcasts, Spotify, or wherever you listen to your podcasts. Support this podcast

Truth You Can Act On: Focus on the right things. Take 5 steps back and look at the larger process failures Feedback must be accompanied by recognition. Don’t overcomplicate recognition. Recognize people often and in public. Adopt the habit of gratitude. Even a simple “thank you” goes a long way.   Full Notes: https://gutplusscience.com/bonnie-clipper/ Nikki’s Book Recommendation: The Fourth Age by Byron Reese Sponsors: Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. To learn more about partnerships at Wambi, email Nikki at nikki@wambi.org

Gut+Science is expanding into the healthcare sector with a specific subseries to impact employee engagement in the healthcare industry. In partnership with Wambi, we’re bringing you the best influencers and leaders in healthcare to share best practices, stories, and lessons to build stronger people-first healthcare institutions. The series officially launched with Secretary David Shulkin, but we need your feedback! Send us an email at nikki@mondayfire.com and tell us who we should feature in this subseries. Sponsors: Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way Carepostcard.com is launching soon and we would love to partner with you! Here are two ways you can get involved: 1) You can personally use this tool to recognize the great workers in this world; 2) Your company can use this tool to “give back” – especially at a time like this. Email nikki@wambi.org to learn how!

Truth You Can Act On: Cast a big vision. Keyword–BIG. Get to know and work with others’ pace. Consciously think about how you want to lead: Step back, get out of it, and define how you want to lead, then step back in and implement. Tap in to your people’s strengths to maximize their contributions. Full Notes: https://gutplusscience.com/david-shulkin/ Nikki’s Book Recommendation:    It Shouldn’t Be This Hard To Serve Your Country by David Shulkin Sponsors: Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Do you know the best way to prioritize? 6 questions. 7 minutes. Pure insights. Episode 21: In order to prioritize, keep your eye on the prize. Wise words from Dr. Bonnie Clipper, Chief Clinical Officer of Wambi 

Bonnie Clipper, DNP, RN, MA, MBA, CENP, FACHE and CCO of Wambi, speaks with Jason A. Duprat, Entrepreneur, Healthcare Practitioner and Host of the Healthcare Entrepreneur Academy Podcast. In this episode, they discuss how nurses are natural innovators with valuable ideas. Learn how Bonnie got involved in nursing and the innovation space, how she helps nurses develop their ideas and her process for writing books.   Episode Highlights: What is Bonnie’s background? Where did she grow up? How did she make her first transition from a nurse to her next opportunity?  Bonnie highlights the benefits of an MBA.  What was it like for her to move into the innovation space? When it comes to innovation, what’s her advice for nurses working on the floor who have a novel business idea?  What does Bonnie suggest if someone is interested in exploring the leadership space? How did Bonnie create her business around her area of expertise? How can people follow in her footsteps? What does it take to qualify as an ”expert?” Does authoring a book build credibility? Bonnie describes the process for writing a book and working with a publisher.  Bonnie shares several resources she finds useful, along with her tips for turning an idea into a business.   3 Key Points: Understanding how to transform and disrupt healthcare are key skill sets and competencies that we need and not enough people have them Nurses tend to give away their intellectual property for free. There are ways to protect yourself and nurture your ideas. Create an innovator’s mindset and think like an entrepreneur to help you turn an idea into a business.   Tweetable Quotes: “It's really difficult to make the kind of impact you want to make as a bedside nurse because often we don't get listened to deeply enough or broadly enough.” – Bonnie Clipper  "Nurses are natural innovators and we need to give them permission to feel the role and live the role." – Bonnie Clipper “The first person you have to convince is you.” – Bonnie Clipper Resources Mentioned: The Nurse’s Guide to Innovation (Book) Society of Nurse Innovators Entrepreneurs and Leaders How I Built This (Podcast) Fast Company Inc. Entrepreneur Forbes Business Insider The Medical Futurist Bonnie Clipper LinkedIn   #HealthcareEntrepreneurAcademy #HealthcareBoss #healthcare #entrepreneur #entrepreneurship #innovation #startup #bookwriting #nurse

On episode 224 of The Nurse Keith Show nursing career podcast, Nurse Keith interviews Dr. Bonnie Clipper, the Chief Clinical Officer at Wambi, a patient engagement and employee recognition platform aimed at empowering compassionate care, and Dr. Karen Meador, MD, MBA, Managing Director and Senior Physician Executive at The BDO Center for Healthcare Excellence & Innovation. Nurse Keith is a holistic career coach for nurses, as well as a professional podcaster, published author, well-known blogger and freelance writer, inspiring and sought-after keynote speaker, and successful nurse entrepreneur. Show notes NurseKeith.com Facebook.com/NurseKeithCoaching Twitter.com/nursekeith

Alex Coren is the co-founder and chief innovation officer of Wambi, an employee recognition platform for health care environments powered by the voices of patients and their families. While Alex was the Director of Patient Experience at a company caring for catastrophically ill, medically complex patients within multiple acute-care hospitals, it was her responsibility to ensure patients and their families had the best possible experiences during their stay. Through her observations, she realized that patient satisfaction was highly dependent on interactions with caregivers. At the time, Alex also discovered that caregivers at each of the facilities shared that there was poor morale, which influenced their energy levels. In addition, administration was beginning to connect its poor caregiver job satisfaction with turnover and how this impacted patient care and their bottom line. In an attempt to improve satisfaction among caregivers and ultimately patient experience, Alex met with caregivers across each of the facilities to understand the root cause of this lack of engagement, and it became clear that it was mainly due to not feeling appreciated for their hard and life-changing work. This is when Alex decided to create and build a caregiver recognition system that would service to increase engagement, improve morale, and ultimately provide better caregiver-patient experiences. Under Alex’s vision, Wambi was created to emphasize the incredible impact that caregivers’ compassion can play within the patient recovery process. Alex believes that integrating the voices of patients, families, caregivers, and administrators into a seamless positive feedback loop will successfully bring compassion back to the forefront of healthcare. As the Chief Innovation Officer, Alex conceived of and developed the technology powering Wambi. She oversaw UI design, wire-framing, branding/ graphic development, and testing/ iteration, and worked closely with David Jones, Wambi’s Chief Technology Officer, to bring her vision to fruition. Alex’s dream for Wambi is to infuse mindfulness and compassion into the healthcare industry by recognizing compassionate care, all in hopes to elevate patient and family experiences.

This episode is about nothing less than elevating the human condition at the forefront of healthcare delivery.  It is about enriching and empowering professional caregivers through real-time written feedback from ...

This episode is about nothing less than elevating the human condition at the forefront of healthcare delivery.  It is about enriching and empowering professional caregivers through real-time written feedback from the patients they care for, so that they can, in turn, create a sustained culture of caring, comfort, compassion, trust and safety for patients and patients’ families.  The solution we’ll discuss this week focuses on directly recognizing & appreciating the professionals and staff who are, all-too-often, the unsung frontline heroes of healthcare delivery.Our guest this week is Alex Coren - a female entrepreneur, inventor, digital tech wizard & international speaker who was named #1 female student entrepreneur in the U.S.   In 2016 she formed a company called Wambi.  In 2017, she formed Carepostcard and Humans of Wambi - two other products which elevate humanism in healthcare.  Her overarching mission is to catalyze what she has named, ‘The Compassionate Care Movement’.  Alex is an impressive and inspiring leader.   She is a powerhouse of purpose, passion & productivity.  What she is doing to improve care in the acute and post acute setting is so simple and so ingenious that you’ll wonder why no one has thought about this or done it up until now.  Her personal story is equally as compelling, and provides some explanation for what catalyzed her to create such a unique and innovative contribution.  Alex grew up with two parents who were chronically ill - constantly in and out of the acute care healthcare settings.  Over the course of years, she observed, up close and personal, the essential vulnerability and dependence of being a patient in the hospital setting.  As a result, she developed a tremendous gratitude, respect and deep admiration for those frontline caregivers that worked tirelessly to care for her parents, and for her. It may come as no surprise, that her first job was in an acute care facility, being a manager responsible for patient experience.  What she observed in this role - to her surprise - was the widespread depersonalization that frontline providers & staff experienced - literally the sense of ‘not being seen’ or recognized.  She also observed the outcomes - which included depersonalized care, lower patient satisfaction, worse outcomes of care, low employee morale, and an extremely high staff turnover rate.   Out of these challenging experiences as a child, her early empathetic professional observations, and her brilliant and bold mind, she created Wambi.  Wambi is a patient-driven, healthcare employee performance platform aimed at recognizing and empowering compassionate care.  It uniquely addresses patient satisfaction where it starts - with the care providers - through the eyes of patients and their families.  It’s a gamified digital platform informed by real-time patient/family feedback, which supports care providers with individualized patient/customer experience data as a means to promote autonomy and inspire sustained behavioral change.   This product serves to improve care provider engagement, decrease staff turnover and burnout, and elevate the patient experience.  And it works.  The hospitals her team have deployed the Wambi platform in have experienced up to a 20% decrease in staff turnover within 5 months times; a 30 to 40% increase in staff engagement, and double digit increases in HCAHPS scores.  Alex Coren and her team come at this serious & long-standing problem in healthcare with a fresh perspective and a new set of solutions.  This is an essential ‘must-listen’ podcast interview for any manager and/or leader involved in hospital, post acute care or home healthcare, who wants to create a culture of compassion.The contents of this interview are compelling enough.  But there is more to the story.  This dialogue with Alex is a profound lesson in leadership - a lesson in the art of simplicity, gratitude, courage and conviction.  Alex’s sense of purpose is palpable.  Her bold entrepreneurial spirit, and the humanistic mission she and her team are on, are hugely inspiring.  In this interview, I ask her for her secret ‘super-power’.  It’s well worth the listen just to hear her response to that question.I hope you appreciate and benefit from this dialogue as much as I have! 

In Part 3 of Episode #6, Ranger talks about the origin of his nickname "Wambi", describes getting used to having fast food everywhere and tells us of an old Burundian way to tell if someone is stealing your wife! Part 3 features a Burundian song called "Ngwiza" about women's love for their mothers and children. Shout out to all the strong women out there! https://www.youtube.com/watch?v=ZUYZgc8Agko