Connecting is not Enough - The Networking Radio Show

In this episode, Andy Lopata revisits his conversation with Jennifer McCollum, CEO of Catalyst and author of In Her Own Voice: A Woman's Rise to CEO. Their conversation explores the unique challenges women face in advancing their careers, emphasising the critical role of sponsorship over mentorship. Jennifer shares personal and professional insights on how external biases often become internalised, holding women back from advocating for themselves. She highlights the importance of visibility, self-promotion, and making bold asks as key drivers of career progression. Andy and Jennifer discuss allyship—especially male allyship—and what it looks like at different levels of an organisation. They emphasise that allyship isn't just about grand gestures; small actions, such as giving credit where it's due or amplifying someone's voice in a meeting, can make a big difference. Their conversation also touches on the “third shift” burden placed on women to lead DEI efforts and the need to share that responsibility across all genders. Jennifer outlines four levers organisations can use to drive equity: inclusive culture, equitable talent systems, executive commitment, and targeted leadership development. The episode closes with reflections on authenticity in leadership and the value of diverse perspectives in reshaping outdated narratives around gender and success. Key Takeaways: 1. Sponsorship > Mentorship: Sponsors open doors and advocate actively, while mentors offer advice—women especially need sponsors to access opportunities. 2. Internalised Bias: Women often downplay their worth, believing hard work alone will lead to advancement—this mindset must be challenged. 3. Allyship Matters: Men can be powerful allies by amplifying women's voices, mentoring, and sponsoring talent. 4. Systemic Change Required: Organisations must address culture, talent systems, leadership development, and executive accountability to support gender equity. 5. Authentic Leadership: Success doesn't require women (or men) to conform to outdated masculine stereotypes—being authentic drives performance and belonging. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Jennifer McCollum: X/Twitter | LinkedIn | Instagram Podcast: Navigating Imposter Syndrome With Sajna Rahman and Caroline Flanagan Book: Business Networking and Sex: Not What You Think Book: Beyond the Boys' Club: Achieving Career Success as a Woman Working in a Male Dominated Field  

In this episode of Connected Leadership Bytes, we go back to the archive to revisit a conversation with human potential expert Nikki Bush who joined Andy Lopata to explore the challenges and opportunities of leading in a hybrid world. Nikki highlights how leaders often fall into the trap of over-scheduling meetings, leading to burnout and reduced productivity. She emphasises the importance of high-touch leadership—deep listening, emotional presence, and building trust through intentional one-on-one conversations. Their discussion also touches on the rise in micromanagement post-pandemic, driven by fear and uncertainty, and how slowing down, asking better questions, and creating space can transform team dynamics. Nikki advocates for separating social and process-based meetings, using flexible communication tools, and maintaining emotional connection in virtual environments. She also stresses the value of in-person gatherings to rebuild trust and alignment within teams. Nikki's insights show that hybrid leadership is an ongoing experiment requiring adaptability, empathy, and clarity in communication. Key Takeaways: 1. Avoid Meeting Overload: Too many long or unnecessary meetings reduce productivity 2. High-Touch ≠ Physical Touch: Emotional presence, deep listening, and authentic connection define empathetic leadership. 3. Micromanagement is Fear-Based: Trust your team and focus on outcomes, not control. 4. Separate Social & Process Meetings: Create distinct spaces for relationship-building and task execution. 5. In-Person Still Matters: Regular face-to-face interactions help break down misperceptions and rebuild team cohesion. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Nikki Bush: LinkedIn | Website   The Financial Times Guide to Mentoring Episode Featuring Nikki Bush  

In this episode of Connected Leadership Bytes, Andy Lopata looks back at his podcast episode with Neil Wilkie, a former successful businessman turned psychotherapist and relationship coach. Neil shares his journey from chasing financial success to prioritising purpose after realising material achievements left him unfulfilled. He introduces his Relationship Paradigm, a framework identifying six elements for thriving relationships: communication, connection, commitment, fun, growth, and trust. These principles apply equally to personal and professional dynamics, with Neil emphasising that relationships shape organisational culture, which drives sustainable success. Andy and Neil discuss overcoming communication breakdowns through clarity and active listening, balancing authenticity with positivity as a leader, and nurturing trust through vulnerability and conflict resolution. Neil also addresses challenges in virtual environments like Zoom, advocating for phone calls to deepen connection. He stresses the importance of intentionally nurturing relationships—both personal and professional—to avoid stagnation and build mutual growth. Key Takeaways: 1. Relationships > Metrics: True success stems from meaningful connections, not just financial or material gains. 2. Communication Clarity: Misunderstandings often derail relationships; always confirm mutual understanding. 3. Trust as Foundation: Trust is built through commitment, transparency, and resolving conflicts constructively. 4. Intentional Growth: Relationships require regular check-ins and adaptation to evolve positively. 5. Energy Matters: Leaders should balance authenticity with uplifting energy to foster a supportive culture. Connect with Andy LopataWebsite Connect with Neil Wilkie LinkedIn Website Listen to the full episode featuring Neil  

In this episode of the Connected Leadership Podcast, Andy Lopata welcomes Rory Murray, Rory has more than 25 years' experience across Europe, Middle East, Africa, plus the US, Canada and India.  He has worked with some of the world's largest companies, delivering change and transformation projects in multiple sectors including Government, Telecoms, Power, Internet, Oil and Gas. Andy and Rory explore the critical role of relationship-building in leading successful projects. Rory shares insights from his work across sectors and highlights how neglecting stakeholder dynamics often leads to project failure. He emphasises that projects aren't just about systems or processes; they're about people. When organisations rush to implement changes without consulting frontline employees, resistance and attrition follow. Rory stresses the importance of stakeholder mapping, active listening, and understanding the “why” behind resistance to align project goals with individual and team needs. Drawing on real-world examples, Rory illustrates how empathy and evidence-based influence can turn sceptics into allies. He contrasts the challenges of external consulting versus internal project management, noting that trust, respect, and likability are foundational to driving buy-in. The conversation also examines cultural nuances, such as building relationships before discussing business in regions like the Middle East. Finally, Rory introduces the concept of Return on Relationships (ROR), arguing that investing in genuine connections pays exponential dividends over time. What we discussed: 1. Stakeholder Mapping Done Right: Why identifying and engaging the “right” stakeholders—especially grassroots implementers—is critical to project success. 2. Like, Trust and Respect: Rory's framework for building influence by aligning project outcomes with individual goals. 3. Evidence Over Ego: How to navigate resistant leaders. 4. Cultural Intelligence: Lessons from working in the Middle East and Africa on prioritising personal relationships before business discussions. 5. Return on Relationships (ROR): Why investing in relationships—not transactions—creates long-term value. Rory's actionable advice on bridging gaps between strategy and human dynamics will transform how you approach your next initiative. Tune in for real-world stories, practical frameworks, and a masterclass in turning resistance into collaboration. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Rory Murray: LinkedIn | X  The Financial Times Guide to Mentoring

In this episode of Connected Leadership Bytes, Andy Lopata talks to Jodie Rogers, founder of Symbia and author of The Hidden Edge. With two decades of expertise in human behaviour, Jodie shares how leaders can navigate uncertainty and build emotionally intelligent, agile teams. She emphasises the value of emotional and social intelligence, strong professional relationships and mental fitness in driving performance and resilience.   “The Edge” is Symbia's practical, low-cost program designed to help teams develop key skills like focus, prioritisation and stress management. Jodie explains how their benchmarking tool measures progress and impact across organisations like Unilever, Johnson & Johnson, and L'Oréal. The episode highlights the growing importance of mental well-being and proactive development in today's fast-changing work environment. Jodie's insights offer leaders a practical path to foster empowerment, engagement, and adaptability in their teams while preparing for the challenges of tomorrow. Key Takeaways: 1. The Importance of Soft Skills in Leadership: What are often called "soft skills" – such as emotional intelligence, communication, and influence – are actually critical life skills necessary for effective leadership. 2. Navigating Uncertainty and Change: Jodie Rogers highlights that helping people understand how their brains respond to uncertainty can empower them to better navigate it by experimenting, exploring, and creating their own paths forward. 3. The Edge Programme's Approach to Professional Development: The Edge programme was discussed as a comprehensive professional development initiative designed to create lasting behavioural change. It focuses on four key phases: enhancing mindsets (self-leadership), driving performance (skills application), growing influence (relationships) and expanding impact (leadership and mentorship). The programme combines diverse expert trainers and practical, interactive sessions to ensure participants can apply what they learn. 4. Wellbeing and Mental Fitness: Jodie stressed the importance of focusing not just on addressing mental ill health but also on building mental fitness—developing tools and skills when people are in a stable state so they are better equipped to handle stress and challenges later 5. Leadership Accountability and Autonomy: Both Andy and Jodie touched on the necessity for leaders to foster accountability and autonomy within their teams. To find out more about The EDGE programme, please visit https://symbiapartners.com/edge Connect with Andy Lopata Website Connect with Jodie Rogers Website LinkedIn

Welcome to another exciting episode of Connected Leadership Bytes, where we are exploring the future of work, the role of leadership in navigating these changes, and how to seize future opportunities instead of fearing them. Our guest this week is PwC's Global Workforce Leader, Peter Brown. Pete leads a team of over 10,000 professionals supporting businesses with their workforce challenges. He has over 25 years of global experience advising clients around a number of workforce disciplines. He also sponsors PwC's Global Centre for Transformative Leadership. Andy revisits his podcast episode with Peter, and they consider how the pace of change in our workplace is accelerating, shaped by phenomena such as social media and AI's rapid evolution. Peter shares how platforms like TikTok and Gen AI amassed an unprecedented number of users within months of launching, pointing to a speedier, high-tech future. Andy also explores with Peter the impact of global macro trends like climate change and disruptive technologies as well as the importance of human capacity to adapt and learn. Pete stresses the need for urgency to deal with pressing issues such as the climate crisis. He suggests that technology is not an enemy but a powerful tool that can be harnessed for efficiency and productivity and highlights the necessity to protect people, not jobs, since the workforce must adapt and evolve as technology does. This episode provides foresight into the acceleration of existing work trends and emerging ones to anticipate in the global workplace environment. Key Takeaways: Embrace Technology but Focus on Human Skills : While AI and technology are advancing rapidly, they cannot replace innate human skills such as problem-solving, critical thinking, empathy, and collaboration.  Hybrid Work is Here to Stay: Organisations need to find the right balance between in-office and remote work that suits their business needs and employee preferences. Skills Development is Critical: There is a growing emphasis on reskilling and upskilling to meet the demands of an ever-changing work environment. Trust and Flexibility Drive Productivity: Instead of focusing on presenteeism or rigid schedules, leaders should prioritise results-based performance and empower employees to work in ways that suit them best. Alignment of Values Matters: Creating an environment that respects individual needs and fosters meaningful engagement is crucial for retaining talent in today's competitive market. Connect with Andy Lopata Website Connect with Peter Brown LinkedIn Twitter 

In this episode of Connected Leadership Bytes, Andy Lopata revisits his interviews with Jennifer Sundberg, Co-CEO of Board Intelligence and author of Collective Intelligence: Build a Business That's Smarter Than You. Jennifer advocates for leveraging the collective brainpower of teams rather than relying solely on superstar leaders. She sites examples from Apple and Amazon, where groundbreaking ideas like the iPhone and Amazon Prime emerged from teams, not just their iconic founders. Andy and Jennifer discuss cultures of humility, curiosity and open questioning to foster innovation. Leaders must recognise they don't have all the answers and encourage contributions without fear of criticism. Over-reliance on top-down decision-making can slow progress and waste intellectual potential. Jennifer also explores reverse mentoring, learning from failure, and the power of asking “how” and “why” questions to drive deeper understanding. The episode underscores the importance of clear communication, shared critical thinking, and inclusivity in decision-making. Jennifer's insights provide actionable strategies for leaders to harness collective intelligence and build smarter, more resilient businesses. Key Takeaways: 1. Collective intelligence is crucial for business success – Great businesses aren't built by superstar leaders alone but by tapping into the collective brainpower of teams. 2. Top-down leadership has downsides 3.Questioning culture is essential – Simple "how" and "why" questions can drive deeper understanding. 4. Clear communication matters – Complex information needs to be communicated clearly and concisely. 5. Focus is vital alongside openness – While encouraging new ideas, asking "Is our focus still the right focus?" periodically helps balance openness with strategic direction. 6. Even great thinking and critical analysis can fail if the organisational culture isn't ready to accept challenging ideas. A widespread appetite for questioning and critical thinking is necessary across the whole organisation. Connect with Andy Lopata Website Connect with Jennifer Sundberg LinkedIn Board Intelligence  Collective Intelligence: How to build a business that's smarter than you    

In this episode of the Connected Leadership Podcast, Andy Lopata welcomes Sri Chellappa, President and Co-Founder of Engagedly, a performance management software company, and also a passionate entrepreneur, filmmaker, musician, and people leader. He is the host of "The People Strategy Leaders" podcast, discussing the concept of ikigai and its application in creating meaningful workplaces. Ikigai, a Japanese philosophy is centred on finding purpose and can be adapted for organisational use. Sri outlines the interaction of skills, desires, and organisational goals, forming what he calls the "blue zone" where individuals find fulfillment and contribute effectively. Andy and Sri look at the importance of workplace culture, emphasising that even if an individual aligns with the first three circles (skills, desires, and goals), a toxic culture can hinder success. Sri introduces the idea of a fourth circle—engagement and culture—that encompasses all the others, ensuring alignment between personal and organisational values. Sri draws from his experience as a tech entrepreneur and filmmaker to illustrate how leaders can foster environments where employees feel empowered and trusted. The episode explores challenges like red zones, where individuals may possess only one or none of the desired traits, leading to dissatisfaction and inefficiency. Sri discusses how rapid advancements, such as AI, push employees into these zones, necessitating continuous learning and adaptation. Sri's book, "Into the Blue: Implementing Ikigai Philosophy to Create a Meaningful Workplace", serves as both a theoretical framework and a practical tool, featuring a workbook to assess team alignment with Ikigai principles. What We Discussed: Ikigai Framework : Finding purpose through the combination of skills, desires, and organisational goals, creating a "blue zone" where individuals feel fulfilled and contribute effectively to their organisations. Blue Zones & Community: Workplace culture should foster connections to combat isolation and enhance engagement. Leadership Responsibility : Leaders play a critical role in shaping organisational culture. Their behaviours set the tone for how employees interact, empowering teams or perpetuating toxic environments. Decentralised Decision-Making: Sri advocates for decentralised decision-making to promote ownership and collaboration across departments. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Sri Chellappa: Website |LinkedIn | The Financial Times Guide to Mentoring Into the Blue: Implementing Ikigai Philosophy to Create a Meaningful Workplace

In this episode of Connected Leadership Bytes, Andy Lopata revisits his conversation with Lawrence Krubner, author of One to One Meetings are Underrated, Group Meetings are a Waste of Time. Lawrence, a seasoned CTO and fractional CTO for startups, shares his expertise on the inefficiencies of large meetings and advocates for more focused, smaller interactions. Excessive meetings cost the U.S. economy $3 trillion annually, and Lawrence emphasises that large gatherings often lead to wasted time and disengaged participants.    Lawrence also argues that one-on-one meetings are the most effective for communication, problem-solving, and building relationships, contrasting them with larger meetings which can become inefficient unless strategically managed. Andy and Lawrence discuss where there are advantages to larger meetings in terms of developing professional relationships. Lawrence provides practical advice on declining unnecessary meetings and adapting communication styles to different personality types, particularly balancing introverts and extroverts. He also touches on the importance of direct yet respectful communication in leadership.   Key Takeaways: Large meetings often lead to significant time wastage and disengagement among participants. One-on-one meetings are the most effective for deep communication and relationship-building. Leaders should adapt their communication styles to suit different personality types within their teams. Direct and honest communication should be practiced without resorting to anger or disrespect. Strategic use of technology can replace some meetings, but brainstorming sessions still benefit from in-person interactions.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website |Instagram | LinkedIn | X/Twitter | YouTube Connect with Lawrence Krubner: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 180 Featuring Lawrence Krubner  

In this episode of Connected Leadership Bytes, Andy Lopata revisits his conversation with Daniela Landher, a former head of talent engagement at Google and now an executive coach specialising in psychological safety at work. They discuss the importance of embracing failure as a means to foster innovation and growth within organisations. Daniela shares insights on creating psychologically safe environments where employees feel comfortable discussing mistakes without fear of repercussions. The conversation touches on concepts like "fail fests," where teams openly discuss project failures to learn from them, and the idea of "failing fast" to encourage rapid learning and adaptation. Daniela also highlights the role of leadership in showing personal vulnerability and openness about their mistakes, thereby setting the tone for the entire organisation. Andy and Daniela explore how traditional educational systems and corporate cultures often inhibit this mindset, emphasising the need for a cultural shift towards acceptance of failure as a learning opportunity. Key Takeaways: 1. Embracing failure fosters innovation and growth in organisations. 2. Psychological safety is crucial for open discussions about mistakes. 3. "Fail fests" help teams learn collectively from past errors. 4. Leaders should model vulnerability by owning up to their own mistakes. 5. Traditional systems often discourage a healthy approach to failure. 6. A culture that accepts failure as a learning opportunity leads to better organisational outcomes.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Daniela Landher: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 179 Featuring Daniela Landher  

  Welcome back to another episode of the Connected Leadership Podcast. Today's episode is a little special. We're part of Podcaston, an awesome initiative where over 1,600 podcasters come together to support incredible causes. For me, this hits close to home because I've had the privilege of working with one of those causes—The Fiorentini Foundation—as both a trustee and currently as an ambassador.   Joining me is Anna Fiorentini, the founder of the Anna Fiorentini Film and Theatre School and its charitable arm, The Fiorentini Foundation. Anna started her school 24 years ago in inner-city London to give kids aged 4–18 access to drama, singing, dance, and film training. And here's the kicker—no child gets turned away because of money issues. They make it work through profits from adult classes (Stage in the City) and corporate team-building events like creating a musical in an afternoon (how cool is that?).   Anna's mission goes beyond just teaching performing arts. It's about building confidence, creativity, and lifelong skills for young people who might not otherwise have these opportunities. Whether they grow up to perform on the West End or use their newfound leadership skills elsewhere, every student benefits. You'll hear some amazing success stories, too—kids landing roles in The Bodyguard or TV shows like EastEnders, and others excelling in careers far removed from the stage.   So how can YOU get involved? Well, whether it's donating, brainstorming fundraising ideas, volunteering, or even organising workplace events, there are plenty of ways to help. Check out afperformingarts.com or thefiorentinifoundation.org for more info.   Thanks so much for tuning in! Don't forget to share this episode if you found it inspiring—and join us again next week for another great conversation on the Connected Leadership Podcast.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Anna Fiorentini: LinkedIn | Website  | YouTube The Financial Times Guide to Mentoring  

In this episode of Connected Leadership Bytes host Andy Lopata talks to Frank Agin, a connector and founder of AM Business Connections, about building meaningful relationships and networking with impact. They explore the dual meaning of "connection"—both as human bonding and strategic engagement. Frank emphasises shifting from a transactional mindset ("What can I get?") to a relational one ("What can I give?"), stressing that trust and empathy are foundational. He shares the three reasons people fail to secure referrals: lack of relationship depth, inability to recognise opportunities, and hesitation to engage in meaningful dialogue. Andy and Frank highlight storytelling as a tool to foster connection, using relatable anecdotes to bridge gaps and build rapport. Frank concludes with a powerful metaphor from anthropologist Margaret Mead: a healed femur symbolises humanity's innate instinct to care for one another, reinforcing that survival and success depend on mutual support. Key Takeaways: 1. Relationships First: Build genuine connections by focusing on giving, not extracting value. 2. Storytelling Matters: Use stories to engage, humanise interactions, and make ideas memorable. 3. Referral Barriers: Lack of trust, opportunity recognition, and conversational confidence hinder referrals. 4. Social Media Nuance: Platforms educate and nurture networks but aren't substitutes for real relationships. 5. Cognitive Diversity: Balance professional and personal networks for broader perspectives and support. 6. Human Instinct to Care: Empathy and collaboration are key to thriving. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Frank Agin: LinkedIn | Website   The Financial Times Guide to Mentoring Episode Featuring Frank Agin  

In this episode of the Connected Leadership Podcast, Andy welcomes Amy Rowlinson, Shining a light on what is possible when you focus on ‘why', Amy Rowlinson empowers people to forge their own path to create a purposeful, sustainable and fulfilling way of life. As a life purpose coach, podcast strategist and podcaster, Amy's mission is to gift a living legacy of inspiration, insight and knowledge. On her podcast, Focus on WHY, Amy provides uplifting and relatable conversations designed to inspire listeners to take purposeful action. Andy and Amy discuss Amy's recent project—a book co-authored with her late grandfather, George Kerr. This unique collaboration was born out of imagined conversations; using George's letters; war diaries,and even an interview Amy conducted with him at age 15. Amy reflects on how imposter syndrome initially held her back from writing the book, until she learnt to embrace vulnerability and authenticity. This shift allowed her to overcome self-doubt and recognise the importance of sharing her story. The book is not just a memoir but a guide on creating a purposeful way of life. It combines George's wisdom with Amy's reflections on modern challenges like burnout and finding meaning in work. Amy emphasises the need for sustainable fulfilment and stresses connecting everyday tasks to a broader purpose, bringing emotional significance to all aspects of life. Both Andy and Amy highlight the value of diverse relationships. She credits mentors, coaches, and peers for helping her navigate vulnerabilities and unlock her potential. No single person fulfils every role; instead, a network of supporters aids her journey. For instance, her husband provides perspective, while professional mentors offer expertise. This collaborative approach aligns with her belief in connectedness—a core value driving her work. Amy's story underscores the power of intergenerational connections and the courage required to share one's truth authentically. What we discussed: 1. Embracing Vulnerability: Overcoming imposter syndrome requires embracing vulnerability and authenticity. By acknowledginglimitations, individuals open themselves up to growth and support. 2. Purpose-Driven Living: Creating a fulfilling life involves aligning daily actions with future goals. Connecting tasks to a larger purpose enhances emotional significance. 3. Collaborative Growth: Building a diverse support system—including mentors, coaches, and peers—enables holistic development. No single person can fulfill all needs; multiple perspectives are essential. 4. Intergenerational Connections: Leveraging stories and lessons from previous generations fosters deeper understanding and resilience. Amy's collaboration with her grandfather exemplifies this idea. 5. Authentic Leadership: Authenticity builds trust and invites meaningful relationships. Dropping the "mask" allows others to provide genuine support, unlocking hidden potential.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Amy Rowlinson: Website |LinkedIn |X | YouTube The Financial Times Guide to Mentoring Focus on Why: Create a purposeful way of life,  

Andy Lopata revisits his interview with Charlotte Kemp in this episode of the Connected Leadership Bytes. Charlotte is a Futures Alchemist and international keynote speaker and shares her insights into futures thinking, distinguishing between trends and fads, and how leaders can prepare for an uncertain future. Key Takeaways:  1. Understanding Futures Thinking: Charlotte explains that everyone is a natural futurist, because we all plan for the future in some way. However, becoming more intentional and conscious about futures thinking allows us to better anticipate changes and respond strategically. This involves gathering intelligence, managing change, describing potential futures, and testing strategies. 2. Trends vs. Fads: Charlotte highlights the importance of recognising the difference between long-term trends and short-term fads. Trends grow gradually, while fads appear suddenly and fade quickly. She advises scanning headlines from diverse sources to identify patterns that signal emerging trends. 3. Collaborative Future Creation: Charlotte and Andy discuss the necessity of co-creating the future through collaboration. Leaders should build networks beyond their usual circles to challenge assumptions and gain diverse perspectives. This fosters inclusive futures that serve broader communities rather than isolated groups. 4. Counter Trends: Organisations can thrive by identifying and embracing counter trends—going against mainstream movements to carve out unique niches. For instance, while many embrace fast fashion, others find success with slow, artisanal approaches. 5. Hybrid Work Dynamics: The shift towards hybrid work models is significant but varies globally. Understanding local contexts is crucial for adapting effectively. 6. Exponential Thinking: Andy and Charlotte explore the topic of exponential thinking, urging leaders to move beyond binary thinking and embrace quantum possibilities to keep pace with rapid global changes. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Charlotte Kemp: LinkedIn | Website   The Financial Times Guide to Mentoring Episode Featuring Charlotte Kemp  

In this episode of Connected Leadership Bytes, Andy Lopata welcomes Rebecca Morgan, a renowned author and leadership expert, to investigate the concept of psychological safety in the workplace. Rebecca shares insights from her extensive research on Silicon Valley's highest-performing companies, emphasising that psychological safety is crucial for fostering innovation and collaboration. Rebecca explains psychological safety as an individual's perception that their team is safe for risk-taking, where one can voice differing opinions without fear of repercussions. It is about creating a climate of interpersonal trust and mutual respect. Rebecca highlights the importance of disagreeing agreeably and phrasing counter-opinions thoughtfully to ensure they are well-received.   She also addresses the challenge of accommodating diverse personality styles within teams, suggesting techniques like 'raising hands' or using a 'talking ball' to ensure introverts have equal airtime. Rebecca stresses the balance needed between bringing one's authentic self to work while maintaining professionalism, advocating for appropriateness filters to keep expressions constructive. Key Takeaways: 1. Psychological Safety as a Foundation for Success: Rebecca emphasises that psychological safety is foundational for high-performing teams, but she notes that while companies may strive for this ideal, implementation can vary depending on individual managers. 2. Definition of Psychological Safety: Rebecca defines psychological safety as an individual's perception that their team is safe for risk-taking. 3.Disagreeing Agreeably: Rebecca stresses the importance of phrasing counter-opinions thoughtfully to ensure they are well-received, highlighting the need for finesse and diplomacy in communication. 4. Balancing Authenticity and Appropriateness: Leaders should encourage employees to bring their unique perspectives while remaining mindful of boundaries. 5. Accommodating Diverse Personality Styles: By establishing ground rules, extroverts can learn to accommodate quieter colleagues, fostering collaboration across personality types. 7. Building Trust Through Individual Conversations: Rebecca underscores the importance of individual conversations in building trust and understanding within teams. Andy adds that stepping into others' shoes and having meaningful discussions can help create a safer and more supportive environment, even when challenges arise.  Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Rebecca Morgan: Website |LinkedIn | X | Facebook The Financial Times Guide to Mentoring Episode 163 Featuring Rebecca Morgan

Welcome to the Connected Leadership podcast with Andy Lopata. This week, Andy looks back at his interview with former radio broadcaster and inspirational speaker, Simone Heng, author of the book Secret Pandemic: The Search for Connection in a Lonely World. Simone shares with Andy, the importance of human connection and how it affects our leadership and personal development. Simone talks about her experiences being both the critic and the criticised. She examines the importance of being vulnerable as a leader and how accountability plays an important part in leadership. She shares her belief that it is okay to have moments of overwhelm, and provided there are apologies to those affected, it is ok to not be together all the time. Simone shares the science around the need for human connection emphasising that a level of human connection is essential for both mental and physical wellbeing. She discusses how many are digitally connected yet emotionally disconnected. Key Takeaways ·       Vulnerability is the key to connecting to the people you lead ·       Human connection is not just a “nice to have” but is essential ·       Learn to apologise sincerely when you get it wrong, even if it is hard ·       Seek help from people who have different opinions and perspectives from you. ·       The real connection is with people who would “bring us to the hospital if we need it” ·       Pick up the phone - smiles are heard in the voice, whereas Zoom and teams remove some of the important connection nuances. ·       Meet your team where they are at - be flexible and open minded, ask them what they need. ·       Look for a serendipitous connection. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Simone Heng: Website |LinkedIn |YouTube | X | Instagram The Financial Times Guide to Mentoring Episode 138 Featuring Simone Heng

In this episode of the Connected Leadership Podcast, host Andy Lopata welcomes Greg Williams, ‘The Master Negotiator & Body Language Expert.'  With 30+ years of experience, Greg has trained and consulted in 19 countries, helping people enhance their value and get more from every negotiation. A Harvard-trained negotiator, cited by Forbes, and ranked among the world's top 30 gurus in negotiation and body language, he's a celebrated author, speaker, and trainer. Greg's insights come from a wealth of experience, including advising top 50 corporations, contributing to major news networks, and even consulting on the TV show Love & Hip Hop New York. As a member of Marshall Goldsmith's 100 Coaches, Greg's expertise is trusted by world leaders and public figures, and he lives by the motto: 'You're always negotiating!'” Greg shares his expertise on how to effectively read and utilise body language during negotiations. He highlights the importance of establishing a baseline for an individual's nonverbal communication in a relaxed setting before assessing their gestures under pressure. Greg emphasises that body language cues are best interpreted as a cluster, not individually, to avoid misinterpretations. He also discusses the crucial role of focusing on the other party's needs, and the power of using strategic pauses and asking questions. Greg and Andy discuss how to identify deception, manage aggressive negotiators and adapt body language understanding across diverse cultures, emphasising the importance of cultural awareness. Additionally, the conversation extends to virtual negotiations, where body language signals can be even more pronounced and how empathetic technology is set to change the future landscape of how we negotiate. What we discussed  The Importance of the Baseline: Greg reveals how establishing a "normal" for someone is crucial to accurately interpreting their body language. This insight alone could revolutionise how you approach every conversation. Strategic Interpretation of Body Language: Learn how to avoid overthinking single cues and the importance of interpreting clusters of gestures for a clearer understanding of what's really being said, beyond the words. Self-Awareness and Presence: How to shift focus from your needs to the needs of the other person—a powerful strategy that unlocks more collaborative results. Cultural Sensitivity: Crucial tips for navigating different cultural norms. Technological Impact: Uncover the future of negotiations through Greg's insights on how empathetic technology will impact the professional landscape in the future and the ethical considerations to keep in mind.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Greg Williams: Website |LinkedIn |YouTube | X | Facebook  greg@themasternegotiator.com The Financial Times Guide to Mentoring Episode 139 Featuring Kevin Gaskell    

In this episode of the Connected Leadership Bytes, Andy Lopata looks back at his interview with Kevin Gaskell, serial entrepreneur, author, and adventurer. Kevin discusses his record-breaking row across the Atlantic, focusing on the lessons learnt that are applicable to business, particularly how smaller businesses can compete with larger giants. Kevin shares how his initial reluctance to row transformed into a world-record attempt, driven by a serendipitous conversation and the desire to explore new challenges. He emphasises the critical importance of team chemistry over paper qualifications, noting how a strong bond and mutual trust were paramount to their success. Kevin highlights the balance between encouraging people to stretch and respecting their boundaries. He emphasises creating a vision of success that inspires rather than imposing targets. He describes their intense preparation, including a rigorous training regime and specialised courses. He reveals how they managed the grueling demands of the race, covering two-hour shifts of rowing and maintaining discipline through clear communication, whilst balancing the need to remain focused and also to take in and appreciate the overall experience. The importance of a strong culture was central to their success. Kevin also shares how they dealt with difficult moments using a designated ‘release word,' which allowed for individual time but open discussions to solve problems. He concludes by stressing the importance of enjoying the journey whatever your goal, viewing challenges as opportunities, and creating an environment of trust and openness. Key Takeaways Team Chemistry is Crucial: Prioritise a strong connection and trust among team members over traditional qualifications. Inspire with Vision, Not Just Targets: Motivate your team with an extraordinary vision, not just by setting financial goals. Commitment Requires Choice: Empower individuals with the freedom to choose, but expect full commitment once they buy in. Discipline and Balance: Find the balance between rigorous discipline and the need to have a positive culture, where people feel they can contribute and make an impact. Culture is the Foundation: Create an open and honest culture built on kindness and mutual respect. Enjoy the Journey: Embrace the challenges and difficulties as learning opportunities, and find joy in the pursuit of your goals.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Kevin Gaskell: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 139 Featuring Kevin Gaskell

In this episode of Connected Leadership Bytes, Andy Lopata revisits the episode with LaTonya Kilpatrick, Worldwide Director of Technology Research and Innovation at Colgate Palmolive. LaTonya, a chemist by training, discusses the critical role of strong partnerships, both internal and external, in her work to develop better oral care solutions. She emphasises that effective partnerships begin with understanding each party's motivations, curiosity, and what they can gain from collaboration. LaTonya describes how her team often partners with external academics for data analysis or with companies that need help navigating oral care regulations and metrics. She also highlights internal partnerships with product development and IT teams to bring ideas to fruition. She explains that the decision to build a competency or partner depends on project needs and whether the partnership is a long-term investment for the company. A major challenge lies in bridging the communication gap between different departments (e.g., scientists vs. IT) and ensuring all contributors, especially implementers, feel appreciated and recognised for their role. LaTonya maintains that transparency and authentic communication are also crucial to maintaining trust. She discusses how the most successful partnerships are with those who understand the value of the relationship. Finally, Andy and LaTonya talk about her passion to engage children in science, emphasising her role as a scientist and mentor. Her goal is to help them by making science fun and approachable early on, inspiring children to see science in their everyday lives, using simple experiments. Key Takeaways: Understanding Motivations: Successful partnerships begin with truly understanding what motivates each party, what their goals are, and how they can benefit from thecollaboration. Build vs. Partner: Decisions on whether to build internal expertise or partner externally should be made on a project-by-project basis, considering long-term value and needed expertise. Language and Communication: Bridging communication gaps between different departments or organisations is crucial. It is essential to adapt language, really listen, and find common ground. Appreciation is Key: Recognising and appreciating all contributors, including those in supporting roles, is vital for building and maintaining trust and morale. Research is Essential: Those seeking partnerships must demonstrate they understand the needs and value of the potential partner by doing their research and presenting it in the right perspective. Science is Everywhere: Science can be made fun and approachable for children, fostering their natural curiosity.   Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with LaTonya Kilpatrick: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 178: Building Strong Partnerships' LaTonya Kilpatrick

In this episode of Connected Leadership Bytes, Andy Lopata revisits his interview with Michael Roderick, host of the "Access to Anyone" podcast, exploring the dynamics of recommendations and referrals. Michael, who transitioned from a high school teacher to a Broadway producer, shares his insights on how to build a personal brand that encourages people to recommend you. Andy and Michael note that people like to feel useful, not used. It's crucial to focus on the benefit you provide to clients rather than just describing what you do, framing it as solving a problem for them. This makes it easier for others to see how they can recommend you when the opportunity arises. Michael also discusses the nuances of reciprocity, highlighting that individuals have different impulses and timelines for reciprocating. Some feel compelled to immediately reciprocate, while others take time to vet those they recommend. Michael uses his "fast to view, slow to recommend" approach from his Broadway days as an example of considered and thoughtful recommendations. They also explore the importance of trust and consistency, emphasising the need to do what you say you'll do promptly to build confidence in your credibility. Furthermore, they address how word-of-mouth, qualified recommendations, and clear communication impact success. To build a personal brand for referrals, Michael uses the acronym "AIM" - Accessibility, Influence and Memory. You need to have an accessible message, make people look good when they share it, and be memorable. Ultimately, it is better to be focused on the curiosity it creates than the access it gains, as this will mean people will be more likely to recommend you. Key Takeaways: Focus on Usefulness, Not Just Functionality: When describing what you do, highlight the problem you solve for clients, making it easy for others to see who in their network could benefit. Reciprocity is Nuanced: Understand that people have different impulses and timelines for reciprocating. Some are quick to reciprocate, whilst others take a long time. Be aware of these differences. Consistency Builds Trust: Follow through on your commitments promptly to establish credibility and encourage recommendations. AIM for a Referrable Brand: Make your message accessible, so people understand it. Ensure it creates influence which helps the sharer to look good and create memory by using language, emotion, simplicity and structure. Prioritise Curiosity over Access: Craft your message to generate interest and curiosity rather than just focusing on getting in front of people. Stories Enhance Memorability: Use stories and metaphors to make your message more engaging and easier for others to remember and repeat accurately.   Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Michael Roderick: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 131 Featuring Michael Roderick

Welcome back to the Connected Leadership Podcast! We kick off 2025 with a returning guest, commercial mediator Jane Gunn, who joins Andy Lopata to discuss her new book, "The Mole and the Mountain." This parable explores the journey of overcoming obstacles and finding personal fulfillment, offering valuable insights for goal setting and personal growth in the New Year. Jane explains the two key principles of mediation that underpin the book: self-determination and being fully informed. She introduces the "Map of Experience" that guides the mole's journey and represents the stages of mediation. The first stage, "Now," involves understanding the narrative and identifying the challenges we face. This is about stepping out of our comfort zones and embracing curiosity. Andy and Jane then discuss the importance of mentorship in pushing ourselves out of our comfort zones and overcoming fear. Jane emphasises the role of a mentor who provides challenge without taking control. Next, they explore the fear of being wrong, a common obstacle in both mediation and personal life. Jane talks about shifting from a "win-lose" mindset to a "win-win" approach, emphasising the importance of understanding people's needs and interests rather than focusing on who is right or wrong. The focus turns to the importance of clarity in creating a vision for the future, the need to dig deep and understand what truly drives us. Andy and Jane also discuss the concept of "no one is coming to save us," the importance of self-determination and taking responsibility for our own decisions. Jane argues that mediation is a "grown-up" way of resolving disputes, allowing individuals to find creative solutions by taking control. Staying on track despite obstacles and setbacks, they share their personal experiences of perseverance and the importance of vision and a clear "why" to motivate them during difficult times. The episode concludes with a discussion on the importance of celebrating successes and recognising that failure can often be a stepping stone to greater success. What we discussed ·       How to deal with change that snatches us out of our comfort zone ·       How to overcome the fear that stops us following our dreams ·       How to create a clear vision of the future and belief that we can make it ·       How no one is coming to save us and we must dig deep when we are stuck ·       How to stay on track and never give up despite the obstacles and setbacks ·       How hardship and pain is part of the journey and path to triumph ·       How in the end it is up to us to decide and no one can take the journey for us Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Jane Gunn: Website |LinkedIn |X/Twitter The Financial Times Guide to Mentoring The Mole and the Mountain  

In this episode of Connected Leadership Bytes, Andy Lopata revisits his interview with Malcolm Palmer on making Making Your Business Less Dependent On You. Andy and Malcolm discuss the challenges of business ownership, stress management, and the importance of strong professional relationships. Andy shares his personal journey of learning to cope with stress, highlighting the need to recognise both conscious and unconscious stress signals. Andy also emphasises the importance of vulnerable leadership, sharing experiences that led to him writing his book "Just Ask." He stresses the need for balance between work and personal life, incorporating hobbies and healthy activities into his schedule as part of his job.  Complacency is a major enemy of productivity, and the key to overcoming it is to build habits and find strategic ways of working. Andy also mentions the importance of strategic thinking, taking time to work on big projects, and being mindful. Andy and Malcolm also explore the concept of "catastrophising"—anticipating" potential disasters to proactively avoid them—and the importance of letting go of negative relationships to improve focus and productivity. Andy concludes with insights into transitioning the business from being time-based to product-based and his plans for an app, The Relationship Matrix, which he is piloting. Key Takeaways: Recognise and Manage Stress: Business owners often hide stress, but it's essential to understand both conscious and unconscious stress signals.  Vulnerable Leadership: Be open and share with your team, but strategically and when it's appropriate, trust builds strong relationships. Authenticity and transparency make you relatable. Balance is Key: It's vital to schedule in personal time, hobbies and health. By treating wellness as part of your job, you make it non-negotiable. Combat Complacency: Be wary of complacency and create habits that help your business grow. Build in processes to allow time for the important but not urgent tasks. Strategic Time Management: Prioritise deep work and focus on important tasks rather than the easy wins first.  Relationships Matter: Build strong, positive professional relationships with the right people and let go of negative relationships to improve productivity. Be ready to move on from relationships that aren't strong. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Malcom Palmer: Website |LinkedIn | The Financial Times Guide to Mentoring

In this episode, Andy Lopata revisits his guest interview with Melina Palmer on The Brainy Business Podcast, to explore the power of connected leadership. Andy, a master of networking, discusses his approach to building genuine, helpful relationships for both career advancement and business growth. He emphasises emphasizes that executive success depends on the network one builds, which goes beyond surface-level contacts. Andy shares insights on fostering "connected leadership" by surrounding yourself with people who can both offer help, want to help and know how to help. He explains that these elements are tied to performance, image, and exposure, a concept that can supercharge one's career. He reveals that people are more likely to support you not just because they're told to or see a personal gain, but because they genuinely like and trust you, making it important to nurture relationships by connecting on a human level. Andy further discusses how to move past fears of being seen as vulnerable when asking for help by reframing it as a request based on confidence and inner strength. He encourages listeners to make it easy for people to help them through clear, specific asks. Andy and Melina look The conversation delves into the importance of mentoring and letting supportive connections evolve naturally.Andy He stresses the need to balance giving and receiving while always prioritising prioritizing personal capacity. Finally, Andy introduces his "Curiosity Cycle," where curiosity, listening, authenticity and vulnerability interconnect to build meaningful relationships. Key Takeaways: Executive success is linked to the relationships one builds. People are motivated to help when they like and trust you. Asking for help is a strength, not a weakness. Be specific in your asks, and make it easy for people to help. Letting mentoring evolve naturally, and know when to say "no." Cultivate a mindset of curiosity, listening, authenticity, and vulnerability. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Melina Palmer: Website |LinkedIn | The Financial Times Guide to Mentoring The Curiosity Cycle: Developing Trust and Engagement

This episode of Connected Leadership Bytes features a revisit of Andy's conversation with Melva Lajoy Legrand, a leading event planner. Andy and Melva discuss the art of creating authentic connections, not just at large-scale events but also within teams and with individual relationships. Melva emphasises the importance of designing experiences that make people feel seen, valued, and heard. She shares practical strategies for event organisers, including using icebreakers that encourage storytelling, and creating spaces catering to diverse personality types (introverts and extroverts). The conversation then extends beyond event planning, exploring how to foster authentic connections in the workplace and personal life. Melva reveals the significance of vulnerability and humility in building genuine relationships, both professionally and personally. They also touch upon the evolving landscape of events, with an emphasis on interactive experiences over traditional lecture formats, and pre-event engagement strategies for creating lasting connections with audiences.  In this episode, Andy asks Melva to share a podcast episode in which she tells her personal journey. Melva recommends listening to her podcast interview with Elizabeth Smart Foundation. Melva asked to stress that, "This post contains sensitive information which is meant to heal not harm. Read with care. Consider with compassion. Protect your peace." This episode of Connected Leadership Bytes offers a deep dive into the art of creating authentic connections, whether through events, leadership, or everyday interactions, and provides valuable insights for anyone looking to foster genuine relationships in their personal or professional life. Key Takeaways: Design for Connection: Creating events (or any interaction) should prioritise making people feel seen, valued, and heard. Authenticity is Key: Genuine connections are built on vulnerability, humility, and a willingness to share both successes and challenges. This fosters trust and deeper engagement. Know Your Audience: Recognise the diverse personality types within any group and design experiences that cater to introverts and extroverts alike. Avoid a one-size-fits-all approach. Beyond Job Titles: Encourage interactions based on shared experiences and stories rather than solely professional roles. This fosters a sense of community and belonging. Pre- and Post-Event Engagement: Extend the connection beyond the event itself through pre-event communication and post-event follow-up, creating a more lasting impact. The Power of Vulnerability: Openly sharing personal struggles can build stronger connections with others, fostering empathy and trust. It's important to do the personal work before sharing to ensure authenticity.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Melva Lajoy Legrand: Website | Instagram | LinkedIn   

In this episode of Connected Leadership Bytes, Lisa Fane, CEO of the Center for Mentoring Excellence, and her colleague Michelle Hancock interview Andy Lopata. They discuss the importance of professional relationships, networking, and mentoring. Focusing on building authentic connections, understanding the difference between networking and professional relationships, and the concept of a personal board of advisors. Andy shares strategies for maintaining professional networks, the role of vulnerability in mentorship and the impact of remote work on mentoring and professional relationships. He emphasises the importance of consistency and frequency in building connections and offers insights into evolving mentoring practices in the modern workplace.   Key Takeaways Reframing Networking: Shifting the perception of "networking" to "professional relationship strategy." Focus on building genuine, long-term relationships based on mutual respect and trust. The Power of Personal Boards of Advisors (Mastermind Groups): Crucial for leveraging diverse expertise and perspectives, this peer-to-peer mentoring approach offers invaluable support, guidance, and problem-solving capabilities. Regular meetings are key. The Seven Stages of Professional Relationships: Andy highlights a model (detailed in his book Connected Leadership) outlining seven stages of relationship development. Focusing on strengthening relationships in the middle stages (where rapport and trust exist but advocacy hasn't fully developed) is more effective than constantly seeking new connections. Vulnerability and Trust: Authentic professional relationships require vulnerability from both the mentor and mentee. Sharing struggles, mistakes, and doubts builds stronger connections and increases the resonance of the mentorship. Avoiding Common Pitfalls: Common networking mistakes: prioritising quantity over quality, asking for help too soon, and treating relationships transactionally. Instead look for consistent, frequent engagement, and fostering genuine connections without an immediate expectation of return. The Evolution of Mentorship: Andy notes the shift in mentorship due to remote work and changing career paths. This necessitates a more inclusive approach, embracing virtual mentoring, cross-organisational collaborations, and adapting to the needs of younger generations who prioritise long-term development over short-term project-based coaching.   Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Lisa Fain: Website |LinkedIn | Listen to the full episode here The Financial Times Guide to Mentoring  

In this month's premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You! Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  Andy and David explore the crucial differences between customer service and customer experience, highlighting that while good service is essential, it's the overall experience that truly drives customer loyalty in today's competitive market. David argues that while many businesses boast high-quality products and services, the experience they provide is often far from ideal, leading to customer frustration. Their conversation traces the changing landscape of customer interaction, particularly the role of social media and the increasing reliance on AI-powered chatbots. While social media once served as a powerful tool for holding companies accountable, its effectiveness appears to be waning, as organisations struggle to manage the sheer volume of feedback.  They also highlight the significant generational differences in customer expectations and preferences regarding technology. While younger generations are tech-savvy and prefer self-service options, older generations often require more personalised assistance. This necessitates an "omni-channel" approach, offering a variety of ways for customers to engage based on their individual needs and preferences. The overuse of surveys is criticised, with David suggesting that less frequent, shorter, and simpler surveys are more effective. Building relatability and likability within a brand's identity is emphasised, and it's suggested that businesses shouldn't necessarily aim to please everyone, but to be the best choice for their target audience.  Finally, Andy and David reflect on the importance of striking a balance between efficiency and personalisation, prioritising speed and respect for customers' time. They emphasise that while businesses strive for predictability and efficiency, they must not lose sight of the human element and the importance of making the customer experience not just competent, but preferable. What we discussed: 1.     Customer Service vs. Customer Experience: Understand the critical distinction and why customer experience trumps service in today's market. 2.     The Evolving Role of Social Media: Social media's influence on customer feedback is shifting and how businesses can adapt. 3.     AI and Human Interaction: What is the optimal balance between AI-driven efficiency and essential human interaction. 4.     Generational Differences: How to cater to the diverse needs and technological preferences of different generations. 5.     The Power of Feedback (and the Perils of Overdoing It): How to effectively gather and use customer feedback without causing frustration Listen to this episode to gain actionable insights into creating a superior customer experience, leveraging technology effectively, and navigating the complexities of a multi-generational market. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn |Facebook | YouTube The Financial Times Guide to Mentoring Ridiculously Easy to Do Business With.  

In this episode of the Connected Leadership Bytes, we feature Andy Lopata's guest interview on the Authority Podcast with Ross Romano. Andy is a specialist speaker on professional relationships and co-author with Dr Ruth Gotian, of the Financial Times Guide to Mentoring. Mentoring in its various forms and benefits for both mentors and mentees is discussed. Andy explains that mentoring isn't just a hierarchical senior-junior relationship; it can be reverse mentoring (junior mentoring senior), peer-to-peer and formal/informal approaches. He emphasises the importance of having a "mentoring team," drawing support from various individuals. Andy and Ross agree that the qualifications for being a mentor are experience and expertise rather than formal qualifications. Andy explains the distinctions between mentoring, coaching, role models, and sponsors. The podcast also discusses what mentors should expect from mentees (commitment, accountability, openness to challenge) and vice versa. Andy also advocates for an abundance mentality in mentoring, both at an individual and organisational level, arguing that investment in mentorship yields significant returns in terms of staff retention, upskilling, and creating a positive work environment. Key Takeaways: Diverse Mentoring Models: Andy shared that mentoring extends beyond the traditional hierarchical model to include reverse mentoring, peer-to-peer mentoring, and informal mentoring teams, catering to diverse needs and situations. Clarity of Objectives: He emphasised the crucial role of clearly defined goals and objectives for both mentor and mentee to ensure the relationship's effectiveness and to prevent it from stalling. Honest and Supportive Guidance: The balance between honest feedback and supportive encouragement is critical. Mentors should challenge mentees while providing the support needed to succeed. Accountability and Commitment: A successful mentoring relationship requires both parties' commitment and willingness to be held accountable for agreed-upon actions and goals. Organisational Mentorship Programmes: To be successful these programmes require strategic planning, senior management buy-in, and peer-level support to ensure effectiveness and prevent resentment within teams.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Ross Romano: Website |LinkedIn |X/Twitter The Financial Times Guide to Mentoring

This week, Connected Leadership Bytes dives into a conversation with Paul McGee, author and speaker known for his book “SUMO (Shut Up, Move On) and his latest release “The Happiness Revolution”. Andy and Paul explore the complexities of happiness in a world filled with technological advancements and social media pressures. Paul emphasises that happiness is not a destination but a byproduct of living life well, embracing challenges, and fostering meaningful connections. He highlights the importance of embracing a holistic approach to well-being, taking care of our physical, mental, and emotional health. Social media, while offering connection, can also contribute to aims of social perfectionism and unrealistic comparisons, leading to unhappiness. Paul advocates for a mindful approach to social media, using it as a tool for connection and inspiration while recognising its potential pitfalls. There is a tendency to postpone happiness until we achieve certain goals. Paul suggests finding happiness in the present moment and not solely relying on external factors. The episode concludes by exploring the connection between happiness and professional relationships. Paul argues that happier individuals create a more positive work environment and foster stronger professional connections Key takeaways from the episode ·       Happiness is a byproduct, not a destination: This resonates with the idea of finding joy in the journey, not just the destination, which is a key principle for successful and sustainable leadership. ·       Holistic well-being is crucial: Happiness is not solely about emotions. Take a holistic approach that encompasses physical, mental, and emotional well-being. ·       Social Media: A tool, not a master:. Use social media mindfully as a tool for connection and inspiration, but avoid letting it define your worth or happiness. This emphasises the need for leaders to be aware of how social media impacts their own well-being and the well-being of their team members. ·       Authenticity is key: Authenticity and vulnerability are essential for strong leadership. Sharing your struggles and challenges alongside your successes builds trust and connection with your team, creating a more human and supportive environment. ·       Embrace imperfection: Aim for excellence, but recognise that perfectionism is unrealistic and can be detrimental to your well-being. Embrace your flaws and failures as opportunities for growth. This encourages leaders to be more relatable, create a culture of learning, and foster a sense of psychological safety within their teams. ·       Happy people build strong connections: Happiness has a positive impact on professional relationships. Be kind, grateful, and focus on building genuine connections. This highlights the importance of emotional intelligence and creating a positive work environment for successful leadership. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Paul Mcgee: Website |LinkedIn |X/Twitter The Financial Times Guide to Mentoring  

Get ready to raise a glass... of sparkling water! In this episode of Connected Leadership Bytes, Andy Lopata revisits his episode with Janey Lee Grace, a familiar voice from BBC Radio 2 and a passionate advocate for alcohol-free living. Janey shares her personal journey from pop star to radio presenter, revealing how she navigated a world obsessed with alcohol and ultimately decided to embrace a sober lifestyle. She discusses how alcohol is deeply ingrained in our culture, and the challenges of politely declining a drink without feeling like you're missing out. Janey and Andy discuss the crucial role of connection in overcoming addiction, highlighting the power of community and finding a sense of belonging. She talks about the Sober Club, a space she created to support individuals on their alcohol-free journeys, and emphasises the importance of having people you can connect with and rely on as you navigate a sober life. Andy and Janey conclude with a call to action, urging listeners and leaders to challenge the assumption that alcohol is essential for building relationships. They offer insights on how to create more inclusive environments where everyone feels comfortable, regardless of their choices around alcohol. Janey's new book, "From WHAM! to WOO: A Life on the Mic," is a must-read for anyone who loves music, radio, and behind-the-scenes stories. She takes us back to her early days in the music industry, from singing backup for Mari Wilson and the Wilsations to touring the world with WHAM! ·       It's time to challenge the "alcohol is essential" myth. There are plenty of ways to build strong relationships without relying on a drink. ·     You're not alone. There are countless people who have embraced a sober lifestyle and have discovered incredible benefits. ·       Don't be afraid to say "no" to alcohol. It's your right to choose what you put in your body. ·       Connection is key. Find a supportive community, online or offline, to help you stay motivated and on track. ·       Leaders, it's your job to create inclusive work cultures. Make sure everyone feels welcome, regardless of their choices around alcohol. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Janey Lee Grace: Website |LinkedIn |X/Twitter Listen to the full episode of this podcast The Financial Times Guide to Mentoring From WHAM! to WOO: A Life on the Mic by Janey Lee Grace  

In this episode of the Connected Leadership Podcast, host Andy Lopata welcomes Nathan Farrugia, leader of the Vistage Group. Nathan is an experienced business coach with more than 20 years' experience across technology, construction, healthcare, education, and hospitality, as well as a TEDx speaker, philanthropist and record-breaking adventurer. Nathan's impressive resume includes setting a world record for running 27 marathons in 27 countries in 27 days. Andy and Nathan examine the art of asking tough questions, a skill vital for leaders. Nathan believes many leaders, particularly those grappling with burnout and change, are not being asked the crucial question, "Is what you're doing aligned with your purpose in life?" This existential query, often avoided in everyday interactions, becomes a cornerstone of Nathan's coaching approach, prompting introspection and reflection. Exploring the delicate balance between assertiveness and vulnerability in coaching, Nathan emphasises the importance of earning trust before delving into deeper, potentially uncomfortable questions. He shares how his own experiences, coupled with strategic storytelling, help him build rapport and encourage clients to open up.  The episode highlights the importance of understanding emotional responses to tough, challenging questions, specifically drawing on the concept of the "chimp brain"—the instinctive, reactive part of our minds. Nathan explains how he recognises these reactions through body language and seeks to create a safe space for individuals to move beyond emotional defences and engage with their rational minds. Andy and Nathan explore the distinction between coaching and mentoring, with Nathan underscoring that while he may offer insights based on his experience, he never prescribes solutions. He prioritises empowering clients to discover their own answers through a process of exploration and self-discovery. What we discussed: 1.     Are you asking the right questions? 2.     Beyond the surface. Nathan's experiences highlight the importance of diving deep to understand the emotional drivers behind a client's challenges. How much are you truly listening to your team? 3.    The power of vulnerability. How can you create a space where open dialogue and authentic conversation flourish? 4.    Unlocking the "chimp brain." Learn how to recognise and navigate emotional reactions to challenging questions. 5.     The magic of group dynamics. Learn how to leverage the power of collective wisdom in your team? Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Nathan Farrugia: Website |LinkedIn |X/Twitter The Financial Times Guide to Mentoring

This episode of Connected Leadership Bytes examines the concept of lateral mentoring, a powerful yet often overlooked form of support. Deborah Heiser, PhD, founder of The Mentor Project, introduces the idea that mentoring doesn't always have to be hierarchical. It can be a dynamic exchange of knowledge and experience between peers, even those in different departments or industries. Deborah emphasises the importance of embracing vulnerability and asking for help, even from unexpected sources. She shares real-life examples of how individuals have leveraged lateral mentoring to achieve breakthroughs and launch their careers. Andy and Deborah highlight the benefits of both formal and informal mentoring relationships and how they can complement each other. She also sheds light on the critical role of reverse mentoring, where younger generations mentor older individuals on emerging trends and technologies. Deborah underscores the need for organisations to embrace cross-company and cross-sector mentoring, fostering collaboration and knowledge. The episode concludes with a call to action for listeners to actively seek out mentoring opportunities and recognise that everyone, regardless of their position, can benefit from both giving and receiving mentorship. Key takeaways from the episode: ·       Lateral mentoring is a powerful form of support that can come from peers, even those in different departments or industries. ·       Embrace vulnerability and ask for help from unexpected sources. Every connection is useful. ·       Formalise lateral mentoring relationships to make them more effective and focused. ·       Don't underestimate the value of reverse mentoring, where younger generations mentor older individuals on emerging trends. ·       Embrace cross-company and cross-sector mentoring to foster collaboration and knowledge sharing. ·       Recognise theimportance of both giving and receiving mentorship. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Deborah Heiser: Website |LinkedIn |X/Twitter Listen to the full episode of this podcast The Financial Times Guide to Mentoring

In this episode of Connected Leadership Bytes, Andy Lopata revisits his interview featuring Chelsey Baker, founder of National Mentoring Day. Andy and Chelsey discuss the importance of mentoring and the difference between mentoring and coaching, pointing out that mentoring is about providing answers and sharing expertise, while coaching focuses on specific skills and goals. They explore the benefits of mentoring across all levels, from startups and young entrepreneurs to C-suite executives and students. Chelsey highlights the essential role mentoring plays in fostering confidence, connectedness, and a sense of belonging, especially during times of uncertainty. Andy and Chelsey consider the dynamics of mentor-mentee relationships, discussing the various forms mentoring can take – formal, informal, one-on-one, peer-to-peer, and reverse mentoring. Chelsey stresses the importance of finding the right mentor who can provide both guidance and support. The conversation then shifts to National Mentoring Day, its origins, and how it has grown into a global movement. Chelsey shares her journey, showing how the lack of mentorship resources she initially encountered, inspired her to create National Mentoring Day. Chelsey also shares her "six keys to effective mentoring", which include leading by example, active listening, and fostering a trustworthy and supportive relationship. Chelsey reflects that mentoring ultimately fosters growth, innovation, and confidence, permitting individuals to unlock their full potential. Key takeaways from the episode: Mentoring is for everyone, regardless of age, industry, or career stage. Mentoring provides answers and shares expertise, while coaching focuses on specific skills and goals. Mentoring fosters confidence, connectedness, and a sense of belonging. Effective mentoring relationships are built on trust, active listening, empathy, and guidance. National Mentoring Day encourages organisations, mentors, and mentees to celebrate the power of mentorship. You can get involved in National Mentoring Day by joining the mentoring ask, sharing your mentoring stories, and supporting mentoring initiatives. www.nationalmentoringday.org   Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Chelsey Baker: Website |LinkedIn |X/Twitter Listen to the full episode of this podcast The Financial Times Guide to Mentoring

This episode of Connected Leadership Bytes, originally featured as a guest interview on the Kwame Christian podcast "Negotiate Anything," features Andy Lopata, professional relationship strategist, author of "The Financial Times Guide to Mentoring," and host of the Connected Leadership" podcast. Andy shares his insights on the importance of building and leveraging professional relationships, and particularly the role of mentoring. Andy argues that building a strong network of mentors is essential for career growth, citing research that shows performance accounts for only 10% of promotion decisions, while image and exposure account for 30% and 60% respectively. He defines mentoring as a relationship where someone with experience and expertise in a particular area helps guide another individual towards their goals. He explores the different types of mentoring relationships, including formal and informal, traditional, reverse, and peer-to-peer. Andy emphasises the importance of both formal and informal mentoring relationships, advocating for creating a diverse "mentoring team" for optimal support. Andy also discusses the differences between mentoring, coaching, and sponsoring, highlighting the key distinction: mentors know, while coaches explore. He stresses the importance of using coaching techniques to help mentees develop independent solutions, rather than simply offering advice. The episode concludes with Andy sharing valuable insights on the skills needed for effective mentoring, highlighting the importance of humility, commitment, and independent thought for both mentors and mentees. Key Takeaways: Mentoring is essential for career advancement, influencing image and exposure more than performance. Mentoring can take many forms, including formal, informal, traditional, reverse, and peer-to-peer. Good mentors use coaching techniques to help mentees develop independent solutions. Humility and mutual respect are vital for both mentors and mentees. Vulnerability builds trust and encourages open communication in the mentoring relationship. Mentees should be prepared to contribute actively, set goals, and make independent decisions.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Kwame Christian: Website |LinkedIn |Instagram | YouTube Listen to the full episode of this podcast The Financial Times Guide to Mentoring

In this episode of the Connected Leadership podcast Andy Lopata features Derrick Noble. Dr. Derrick has spent the past two decades helping business leaders elevate their leadership and communication skills. Overcoming a severe stutter and speech impediment in his youth, Derrick defied the odds to become an award-winning keynote speaker, two-time TEDx speaker, speech coach, and trainer. Known for his humor, he often says, "At first, I couldn't talk, and now they can't shut me up!" He works with leaders from various sectors, including business, non-profits, and government agencies, with clients including the U.S.A.F, Navy, Forestry Service, FBI, and the City of Los Angeles. Derrick shares how his fifth-grade principal, Lionel Ward, helped him conquer his stammering fear by encouraging him to read school announcements over the intercom. This experience instilled in him the belief that "leaders are made, not born." Andy and Derrick discuss his passion for helping individuals who are often overlooked or underestimated. Derrick recounts a personal experience where he publicly confronted a workplace bully to protect a coworker, demonstrating that sometimes a bold, public stand is necessary to address ingrained toxic behavior. He stresses the importance of creating a culture where individuals feel safe to voice their concerns. The significant positive impact a single individual can have on an organisation's culture is identified, sharing an anecdote about a quiet receptionist whose kindness significantly boosted team morale. He emphasises the importance of recognising and acknowledging those who quietly contribute to a positive environment. Andy and Derrick also explore the delicate balance of having management present during team discussions, recognising that their presence can influence open communication. Derrick advises leaders to assess their team's comfort level and decide whether separate meetings without management are necessary to foster open dialogue. The importance of making team members feel heard by actively listening, understanding concerns, and offering honest responses, even if those responses involve acknowledging limitations or explaining why a requested change isn't feasible is real leadership. This episode is a goldmine of leadership insights, covering topics like workplace bullying, public and private conversations, the impact of individual personalities, fostering positive team dynamics, and ensuring that people feel heard. It's a powerful testament to the transformative power of leadership and its ability to create positive change within an organisation. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Derrick Noble: Website |LinkedIn |X/Twitter| YouTube The Financial Times Guide to Mentoring  

Andy Lopata recalls his conversation with workplace communication expert Antoni Licanai In this episode of the Connected Leadership Bytes. They examine the concept of how internal workplace culture influences external engagement, with Antoni arguing that treating colleagues poorly leads to poorer customer service. Antoni argues that the responsibility for fostering a positive workplace culture lies with leadership. He shares several examples of how poor leadership created toxic environments that negatively impacted employee engagement and, subsequently, customer service. Andy and Antoni discuss strategies for addressing toxic workplace cultures, emphasising the importance of leading by example and building trust through predictability and empathy. Antoni further emphasises the importance of fostering a "servant" mindset, where employees are encouraged to help each other, leading to a more positive culture that benefits both internal and external stakeholders. He also challenges the idea of internal competition, suggesting that it can be detrimental to a collaborative workplace culture. Antoni closes by highlighting the importance of corporate social responsibility (CSR) and aligning company values with a higher cause. He argues that the most successful organisations are those that foster a sense of tribe or community amongst their employees and stakeholders, creating a shared purpose that goes beyond individual goals. Key Takeaways: 1.     Internal culture impacts external engagement: How employees are treated internally directly impacts their engagement with external stakeholders like customers, suppliers, and partners. 2.     Leadership sets the tone: Leaders are crucial in shaping a positive and collaborative workplace culture. Toxic cultures often stem from poor leadership practices. 3.     Empathy and trust are key: Building trust within a team is essential for addressing any issues and fostering a healthy workplace environment. 4.     Encourage a "servant" mindset: Encourage employees to support each other and prioritise collective goals over individual ones. 5.     Rethink internal competition: Encourage collaboration over competition to foster a sense of community and shared purpose. 6.     Embrace a higher cause: Aligning company values with a broader social or environmental cause can create a stronger sense of purpose and attract employees who share those values. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Antoni Lacinai: Website |LinkedIn   Listen to the full episode of this podcast The Financial Times Guide to Mentoring  

In this episode of the Connected Leadership Bytes, Andy Lopata revisits his interviews with Todd Cherches, an academic from New York who specialises in visual leadership. They discuss the concept of visual leadership, exploring how it goes beyond simply incorporating pictures into presentations. Cherches argues that visual leadership is about how we see the world and how that shapes our vision as leaders. He emphasises the importance of diversity and inclusion in shaping our vision, highlighting that different perspectives can lead to more innovative solutions. Andy and Todd look at the power of metaphors, storytelling, visual imagery and models as tools for effective communication and engagement. Todd provides practical advice on how to incorporate visual elements like drawings and models, even for those who consider themselves artistically challenged. Humor in leadership can be a powerful tool for engaging and connecting with people. Todd shares insights on how to find humor in everyday life and use it effectively in communication. Todd also touches upon the three V's - visibility, voice, and value - as key elements for building strong professional relationships. He emphasises the importance of being seen, heard, and recognised for making a contribution, even for introverts. He encourages listeners to take baby steps towards developing their voice and contributing to conversations. Key Takeaways: 1.     Visual leadership is more than just pictures: It involves how we see the world and how that shapes our vision as leaders. 2.     Diversity and inclusion are crucial for vision: Different perspectives lead to more innovative solutions. 3.     Metaphors, storytelling, visual imagery and models are powerful tools for communication and engagement. 4.     Humor can be a powerful tool for connecting with people. 5.     Learning from fiction and literature can offer valuable leadership lessons. 6.     Being seen, heard, and recognised for making a contribution is essential for building strong relationships. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Todd Cherches: Website |LinkedIn   Listen to the full episode of this podcast The Financial Times Guide to Mentoring  

In this episode of the Connected Leadership Bytes, Andy Lopata revisits his interview with Renee Lee Rosenberg, a talent development coach, trainer and international speaker. They discuss the challenges and opportunities of navigating a multi-generational workforce. Andy and Renee explore the characteristics of five distinct generations: the Silent Generation, Baby Boomers, Gen X, Millennials, and Gen Z, highlighting their differences in values, communication styles, and expectations. Renee shares anecdotes from her own experiences to illustrate the challenges of bridging these generational divides, including a humorous encounter with a multitasking Google employee. She emphasises the importance of understanding and acknowledging these differences, advocating for open communication, and creating a culture that respects and values each generation's unique contributions. The conversation looks at the benefits of both traditional and reverse mentoring, demonstrating how learning and growth can happen across age groups. Renee's insights emphasise the need to move beyond hierarchies and focus on individual contributions, fostering a sense of shared purpose within organisations. Key Takeaways: 1.    Understanding Generational Differences: Leaders need to research and understand the values, communication styles, and expectations of each generation. 2. Embrace Open Communication: Create an environment where open dialogue, feedback, and honest communication are encouraged. 3.  Promote Mentoring & Reverse Mentoring: Foster learning and growth across generations through both traditional and reverse mentoring. 4.  Value Individuality: Recognise and appreciate the individual contributions of each employee, regardless of age. 5.  Cultivate a Purpose-Driven Culture: Emphasise the company's purpose and values to attract and retain talent from all generations. 6.     Move Beyond Hierarchies: Break down traditional hierarchies and foster a collaborative environment where everyone feels respected and valued. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Renee Lee Rosenberg: Website |LinkedIn   Listen to the full episode of this podcast The Financial Times Guide to Mentoring

In this episode of the Connected Leadership Bytes, Andy Lopata revisits his conversation with Bruce Y Lee, a writer, journalist, and professor whose ability to communicate complex scientific ideas in an engaging way is truly remarkable. They discuss the art of balancing gravitas and humor in writing, with Bruce sharing his experience of being challenged for writing about topics like vibrating yoga pants. He argues that using humor doesn't diminish the seriousness of an issue, but rather makes it more memorable and accessible. Andy and Bruce examine Bruce's writing process and he emphasises the importance of finding a "news peg" – a relatable story that hooks the reader's attention. He uses an example to illustrate how a seemingly mundane topic can be turned into an engaging narrative that raises awareness of an issue. Bruce also points out the importance of considering the reader's perspective and using humor to connect with them. He highlights the power of opening conversations with a disarming approach that makes people more receptive to complex information. Finally, they discuss how these principles apply to speaking engagements and everyday conversations. Bruce encourages listeners to find their own voice, take risks, and embrace the power of storytelling to make a lasting impact. Key Takeaways: Humor can enhance serious communication: Don't be afraid to inject humor to make your message more engaging and memorable. Find a "news peg": Use a relatable story to hook your audience and make complex ideas accessible. Think about your reader: Consider their perspective and what they want to hear. Embrace serendipity: Don't be afraid to take risks and experiment with different approaches. Question conventional wisdom: Challenge established ideas and don't be afraid to ask "why?" Make your message sticky and transferable: Create content that people will remember and share.   SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Bruce Y Lee: Website |LinkedIn   Listen to the full episode here The Financial Times Guide to Mentoring

This episode of the Connected Leadership podcast investigates the world of catalysts, those individuals who possess an unstoppable drive to create change. Tracey Lovejoy and Shannon Lucas, co-founders and co-CEOs of Catalyst Constellations, share their insights on identifying, nurturing, and harnessing the power of these change-makers within organisations. The conversation begins by defining what it means to be a catalyst, going beyond the chemical definition to highlight the key attributes of these individuals: their rapid information processing, ability to synthesise ideas, visionary thinking, inherent drive towards action, experimentation mindset, and the perception they give others as risk-takers and perceptive individuals. Andy, Tracey, and Shannon then explore the challenges catalysts face in navigating relationships, particularly in conservative environments where their drive for change might be perceived as disruptive or even toxic. Tracey and Shannon emphasise the importance of cultivating self-awareness and interpersonal skills among catalysts, particularly at the executive level, where their impact can be significant. They acknowledge that while some catalysts naturally excel at building relationships, others need to develop these skills to effectively drive change. Shannon recounts her own journey as a catalyst within Vodafone, highlighting the importance of networks and communities for support, especially when facing burnout. She explains how her personal burnout experience led to the creation of Catalyst Constellations and the retreat format they utilise to provide catalysts with a safe space to connect, reflect, and recharge. Andy and his guests explore the importance of self-awareness and self-compassion for catalysts. Tracey and Shannon also highlight the importance of building relationships with other catalysts and creating a network of support and understanding. The discussion touches on the importance of cognitive diversity within teams and how catalysts can contribute to a more inclusive and innovative work environment. Shannon shares examples of how diverse cohorts of catalysts, across industries, roles, and backgrounds, can drive significant organisational impact. The conversation then addresses the challenge of identifying catalysts within organisations, recognising that traditional personality profiling tools may not be sufficient. Tracey and Shannon emphasise the importance of listening to the observations of colleagues and bosses, as they often provide valuable insights into an individual's catalytic potential. They also highlight the importance of understanding an individual's relationship with risk, recognising that catalysts often view inaction as a greater risk than taking action to drive change. The episode leaves listeners with a renewed understanding of the vital role that catalysts play in today's fast-paced world. It provides valuable insights into identifying, supporting, and harnessing the power of these change-makers to drive positive change within organisations and beyond. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Tracey Lovejoy: Website |LinkedIn   Connect with Shannon Lucas: Website |LinkedIn   The Financial Times Guide to Mentoring Move Fast, Break Ship, Burnout" book by Tracy Lovejoy and Shannon Lucas  

Get ready to level up your communication skills and master the art of negotiation with Kwame Christian, a leading negotiation expert, two-time best-selling author, keynote speaker, business lawyer and CEO of The American Negotiation Institute and host of the top-rated "Negotiate Anything" podcast. In this episode of the Connected Leadership podcast, Andy Lopata has a captivating conversation with Kwame, exploring how negotiation isn't just a transactional process, but a fundamental skill for everyday conversations, particularly in building strong professional relationships. Kwame urges us to reframe our understanding of negotiation, moving away from the "win or lose" mindset and embracing a more strategic approach that focuses on advancing our position. He outlines a powerful three-pronged approach to negotiation, encompassing offensive, defensive, and relational strategies. One key takeaway from the conversation is the importance of strategic vulnerability. Kwame emphasises that sharing information thoughtfully, without compromising your position, is essential for building trust and facilitating productive conversations. He offers practical advice on what to disclose and what to hold back, using a salary negotiation as an illustrative example. Another powerful concept highlighted is compassionate curiosity, a three-step framework for navigating difficult conversations. This framework begins with acknowledging and validating emotions, followed by getting curious with compassion through open-ended questions, and culminating in a collaborative problem-solving approach. This shift from "you versus me" to "you and me versus the problem" fosters a spirit of collaboration and trust. Kwame also tackles the common fear of offending the other party in a negotiation. He emphasises that you are only responsible for your own actions and emotions, not those of the other person. By approaching conversations with the right attitude and skills, you can protect your relationships while advocating for your needs. The episode also underscores the importance of setting a walk-away price. Knowing your worth and being willing to leave a negotiation if your needs aren't met, while challenging, ultimately safeguards your value and leads to long-term success. The power of asking questions and listening more than you speak is emphasised throughout the episode. By turning on the lights in the negotiation room through thoughtful questions, you can gain invaluable information and foster a more collaborative dynamic. This insightful episode of the Connected Leadership podcast provides practical tips and a thought-provoking perspective on negotiation, equipping you with the tools to navigate conversations with confidence and achieve positive outcomes. Connectwith Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| YouTube Connect with Kwame Christian: Website |LinkedIn |Instagram |YouTube The Financial Times Guideto Mentoring  

In this episode of the Connected Leadership podcast, Andy Lopata reconnects with Apurva Purohit, an author and advocate for gender diversity. Apurva Purohit is a prominent Indian businesswoman with over three decades of experience in the corporate world, where she has successfully built and transformed diverse businesses. She recently launched Aazol Ventures Pvt. Ltd., connecting women self-help groups and micro-entrepreneurs producing traditional, local food products with health-conscious consumers. Apurva also serves as an independent director at Marico Ltd., LTI Mindtree Ltd., L&T Technology Services Ltd. and Navin Fluorine International Ltd. She is the author of two national bestselling books and has been recognised as one of the most powerful women in business by India Today Group and Fortune India. Apurva is a Distinguished Alumni Awardee from IIM Bangalore and was also a state-level hockey player for Tamil Nadu. Andy looks into Apurva's impressive career journey, exploring her insights on risk-taking, relationship building and navigating the challenges women face in the business world. Apurva emphasises the importance of taking risks and stepping outside one's comfort zone for career growth. She highlights the value of agility and adaptability, encouraging listeners to view failures as learning experiences. Apurva also stresses the importance of building a strong support network while acknowledging that internal confidence and self-reflection are crucial for navigating risks, particularly when external support isn't readily available. Andy and Apurva talk about her experience with high-profile business turnarounds, where she underscores the necessity of clear, consistent, and simple communication to gain stakeholder buy-in. They also consider the challenges of navigating social media, the importance of brand guidelines and the need for in-person interactions to build trust and mitigate miscommunication. A key focus of the episode is Apurva's advocacy for women in business. She shares her top three tips for women to maximize their impact in the workplace: prioritise ruthlessly; combat under confidence by owning accomplishments and advocating for oneself; persevere through challenges, becoming role models for future generations. Apurva candidly discusses the pressure women face to be perceived as tough and direct in male-dominated environments, often requiring them to adopt behaviors that may not feel entirely authentic. She shares her own journey of finding her voice and asserting herself in meetings, demonstrating that respectful pushback ultimately earns respect and fosters more equitable dynamics. The episode concludes with a thoughtful discussion on cultural differences in business, contrasting Indian and Western approaches to relationships and communication. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Lisa Apurva Purohit: Website | Youtube | LinkedIn | Instagram  

In this episode of the Connected Leadership podcast Olympic mini-series, Andy Lopata welcomes Aaron Phipps, MBE. Aaron is a Great Britain wheelchair rugby athlete and Paralympic gold medalist. After losing his legs and most of his fingers to meningitis at age 15, Aaron began his athletic journey with a 10-kilometre fundraising wheelchair race. He competed in two London Marathons, finishing fourth in 2009. Joining the GB Wheelchair Rugby squad, he scored over half of his team's points at the 2012 London Paralympics. In 2016, Aaron climbed Mount Kilimanjaro using a specially adapted off-road wheelchair to raise funds for the Meningitis Research Foundation and the Shaw Trust.  Aaron shares his experiences with the Paralympic Games, describing the intense anticipation leading up to the event and the feeling of reality setting in as the games begin. He compares the build-up to a giant island looming on the horizon, with athletes approaching it in their "little boats." Aaron explains how athletes reach peak fitness and then focus on rest and recovery in the weeks leading up to the games. He highlights the importance of managing energy levels and avoiding injuries during this crucial time. Aaron recounts his life-changing experience with meningococcal septicaemia at the age of 15, detailing the rapid progression of the illness and the resulting amputations. He emphasises the importance of resilience and the critical role played by medical professionals in his recovery. Recovering from the amputations and a year in hospital, Aaron acknowledges the challenges of feeling self-conscious and navigating social interactions. But he emphasises the support of his parents and friends in helping him adapt and live a normal life. His illness had a great impact on his outlook on life. He acknowledges that nearly dying gave him a profound perspective on mortality and made him more appreciative of the simple things in life. He highlights the importance of gratitude and positivity in overcoming challenges. Andy and Aaron discuss his journey into wheelchair rugby, which he describes as a "real leveller" and a transformative experience. He recounts how seeing other athletes with even more severe disabilities inspired him to push his own limits and embrace his potential. Aaron emphasises the importance of giving back to others and using his platform to inspire those facing similar challenges. He shares stories about mentoring young athletes and connecting with people who have been impacted by life-changing illnesses. Aaron credits the London 2012 Paralympics with shifting public perceptions of disability. He highlights the impact of Channel 4's "Superhumans" campaign and the satirical comedy show "The Last Leg" on normalising disability and promoting inclusivity. Aaron concludes by encouraging listeners to step outside their comfort zones and embrace new challenges. He emphasises the importance of living life to the fullest and creating lasting memories. Listeners are encouraged to check out videos of Aaron Kilimanjaro's climb and his appearance in the latest Channel 4 "Superhumans" ad on Aaron's LinkedIn profile.   Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube The Financial Times Guide to Mentoring Connect with Aaron Phipps: LinkedIn | X/Twitter | Facebook New Paralympics advert on Channel 4 Superhumans advert Aaron journey to Mount Kilimanjoro  

In this episode of the Connected Leadership podcast, Andy Lopata welcomes Maritza McClendon, a 2004 Olympic silver medalist and the first African American woman to make the US Olympic swim team as a college swimmer. She had an impressive college career, a 27-time All-American with 11 NCAA titles, the first African American to break an individual American record (2002) and a world record (2000) in swimming.  Did you know? Maritza is the only swimmer, male or female, to ever win conference championships in all freestyle events, from the 50-yard free to the 1,650-yard free. By the time Maritza's competitive swimming career ended, she had earned 12 international medals. She has also broken down barriers and paved the way for so many. Maritza is on a mission to make swimming a part of the conversation for all those who don't know how to swim and to inspire all generations to rise above challenges and conquer their fears.  Maritza discusses her remarkable journey from a medical diagnosis for scoliosis to becoming a record-breaking Olympian swimmer. She emphasises her dedication and drive, highlighting how she overcame the challenges of being a minority in a predominantly white sport. Maritza shares a poignant anecdote about being questioned and dismissed by a parent at a swim meet at age nine. That experience, along with many others, solidified her determination to succeed despite facing prejudice and a lack of representation. She acknowledges the importance of having a supportive network of coaches, family, and sponsors like Nike, who recognised her potential and helped her navigate the challenges of being a minority athlete. Andy and Maritza discuss the balance between individual drive and team dynamics in swimming, a sport that often feels individualistic but relies on teamwork for relays and national representation. Maritza reflects on her experiences expressing her appreciation for the camaraderie and support she found within her teams. She also shares her perspective on the Olympic experience, highlighting the exhilaration of walking into the Olympic village and the incredible atmosphere of the competitions. She emphasises the significance of the medal as a tangible representation of her accomplishments and using it to inspire future generations. Andy and Maritza conclude by discussing her career transition from athlete to corporate leader at Carter's. She shares how her athletic experience has equipped her with the leadership qualities needed to succeed in the corporate world. She highlights the importance of resilience, drive, and a focus on personal growth, all qualities honed through her years as an athlete. This episode offers valuable insights into the importance of embracing challenges, fostering supportive relationships, and harnessing the power of personal drive. Maritza's journey is an inspirational testament to the transformative power of sport and the importance of representing, supporting, and empowering future generations. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Maritza McClendon: Website | LinkedIn | X/Twitter | Facebook The Financial Times Guide to Mentoring

In this episode of the Connected Leadership podcast, Andy Lopata enters the world of volleyball with three-time Olympian and gold medalist, Ryan Millar. Ryan Millar is an American former volleyball player. He was a member of the United States national volleyball team from 1998 to 2008, winning a gold medal in the 2008 Olympics in Beijing and is a three-time NORCECA Champion. Andy and Ryan explore the unique perspective of a professional athlete transitioning into the business world and the valuable lessons learned along the way. Ryan grew up in Southern California, the mecca of American volleyball and he played professionally in Europe and Asia. He recalls the challenges of adapting to different cultures and languages, highlighting his fluency in Italian acquired during his time playing in the country. Andy and Ryan examine the crucial mental aspects of achieving greatness in sports, comparing it to the business world. Ryan emphasises the dedication and relentless pursuit of excellence required to reach the top, comparing it to the commitment necessary for leadership success. He reflects on his own Olympic journey, particularly the transformative impact a new coach had on the team's performance and culture, highlighting the importance of a strong leader in fostering a winning environment. Ryan discusses the importance of embracing change and adapting to evolving environments, both in sports and business. He stresses the importance of the need for continuous learning and growth to remain competitive and successful. Ryan's transition into the business world was not without its challenges, specifically imposter syndrome, but his passion for the subject matter and his innate ability to learn quickly helped him overcome these obstacles. Andy concludes the episode by discussing the impact of mentorship on Ryan's journey, both in sports and business. Ryan shares his experiences of leveraging the wisdom of experienced colleagues and mentors to accelerate his learning and navigate the complexities of the business world. Ryan's story serves as a powerful testament to the transferable skills learned in sports and their application to leadership success in the business world. He emphasises the importance of a growth mindset, continuous learning, and adaptability in achieving excellence in any field. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| Youtube Connect with Ryan Millar: Website | LinkedIn  The Financial Times Guide to Mentoring

This week's Connected Leadership podcast looks at the world of elite athletics with Olympian Caryn Davies. Caryn Davies is a three-time Olympic medalist (two of them gold) in rowing. Recently, she was awarded the Thomas Keller Medal, the highest honour in the sport of rowing, recognising an exceptional international rowing career and exemplary sportsmanship. Davies is the first American ever to receive this award. As a corporate lawyer and founder of Podium Law, she specialises in representing women-owned and venture-backed startups. Andy Lopata kicks off a mini-series celebrating the upcoming Olympic and Paralympic Games in Paris with a conversation that delves into the highs and lows of Caryn's journey. She shares fascinating insights about the evolution of the sport, highlighting the increased specialisation and pressure on athletes, especially with the rise of social media. She also discusses the unique challenges of a sport not heavily funded, like rowing, where athletes often lack significant financial rewards and the pressure to secure sponsorships becomes an added burden. Andy and Caryn discuss her personal experience returning to rowing after a seven-year hiatus, showcasing the challenges of reintegration into a highly competitive environment where she felt unwelcome due to being slower than her younger teammates. This leads into a powerful anecdote about Caryn's conscious effort to build the relationships by asking them for feedback on how she could be a better teammate, despite facing resistance and difficult conversations. Caryn's vulnerability in seeking feedback and the subsequent acceptance and support she received from her team despite her initial struggles, demonstrate the power of authentic self-expression and the importance of human connection, even in a highly competitive environment. Her experience managing the highs and lows of her career emphasises the ephemeral nature of success and the constant need to find purpose beyond achieving the gold medal. Caryn highlights the importance of finding a sense of belonging and community beyond the competitive arena. The conversation then turns to team dynamics, discussing how to manage egos and competition within a team while fostering a sense of collaboration. Caryn Davies shares a poignant story of the start line at the London Olympics, where she found gratitude and acceptance towards her competitors, transforming the competition into a collaborative experience. The podcast concludes by emphasising the critical importance of maintaining a life outside of one's core focus, be it a competitive sport or a demanding career. Caryn emphasises the dangers of singular focus and the necessity of nurturing interests and relationships beyond one's profession to maintain a strong sense of self and well-being. Caryn Davies' journey offers valuable insights for anyone seeking to navigate the complexities of high-pressure environments, highlighting the importance of vulnerability, self-compassion, and building authentic relationships as key factors in achieving success and maintaining mental well-being. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| Youtube Connect with Caryn Davies: Website | LinkedIn  Podium Law: Website

This episode of the Connected Leadership podcast features a fascinating conversation with Richard Gerver,  Andy's guest this week. Richard came to prominence when, as a head teacher, he turned around a failing school in the UK in under two years. Winning plaudits globally, Richard was labelled The Walt Disney of the Classroom by the UK media and went on to win a multitude of international awards, including a UNESCO award for leadership and innovation, the Global Gurus Top 30 Thinkers, and the National Teaching Awards Head Teacher of the Year. Using his unique experience and insight, Richard has become one of the world's most influential experts on change and leadership. Richard shares his journey to becoming the head teacher of a school that had been struggling for a decade. He emphasises the importance of human connection and building trust, describing how he fell in love with the school's community. He understood that the staff, despite being repeatedly told they were failing, were passionate and deeply cared about their students and community. They were simply disenfranchised and lacked a sense of purpose. Richard explains how he re-engaged the staff by focusing on their values and vision and asking them what they wanted their students to be like when they left the school. This simple question sparked a powerful conversation and allowed the staff to reclaim their ownership and drive. Richard highlights the urgency of education, emphasising that children only get one chance and that a single year can be deeply formative. Andy and Richard explore motivation and disengagement, with Richard criticising traditional education systems for fostering assumed incompetence, stifling curiosity and engagement. He advocates for cultures that encourage active participation, trust, and belief in individual potential. Richard underscores the crucial role of trust in positive change, comparing it to the political landscape, where mistrust fuels division. Building trust, he argues, requires genuine listening, authentic communication, and responsive action, including vulnerability, admitting mistakes, and showing genuine care for others' wellbeing. The podcast also touches on the impact of negative reinforcement and how to give constructive feedback effectively. Richard cautions against constantly telling people they are failing, as it can lead to a sense of hopelessness and undermine their self-worth. Instead, he emphasises the importance of understanding the context and reasons behind underperformance and supporting individuals to overcome their challenges. Andy and Richard conclude by examining the importance of consistency in leadership, drawing parallels to the constant turnover of managers in professional football. Richard argues that regardless of tenure length, it's crucial for leaders to demonstrate genuine care and commitment to their team. They must be present during both the highs and lows, holding themselves accountable and building authentic relationships. This episode provides valuable insights into the power of human connection, authenticity, and trust in driving positive change. It serves as a reminder that effective leadership requires more than just technical skills; it demands a deep understanding of the human condition and a commitment to empowering and supporting individuals. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| Youtube Connect with Richard Gerver: Website | X/Twitter | LinkedIn | Facebook |Youtube The Financial Times Guide to Mentoring

In this episode of the Connected Leadership podcast, Andy Lopata welcomes Victoria McLean, CEO of City CV and Hanover Talent Solutions. Victoria transformed recruitment strategy at Goldman Sachs and Merrill Lynch. She founded City CV in 2009, growing it into an international business. She serves on multiple boards, including Hanover Group and Rainbow Trust, and holds memberships in professional organisations like the Institute of Directors. Andy and Victoria discuss the importance of refraining from excessive apologies and the strategic power of saying "no." Victoria begins by highlighting the ubiquitous nature of apologies in everyday life, pointing out how people often apologise for things they haven't done wrong. She emphasises that over-apologising can damage our confidence and lead to a negative feedback loop where we feel increasingly inadequate. Andy questions whether the over-apologetic tendencies of Brits are a cultural trait. Victoria confirms this, citing statistics that show a significantly higher percentage of Brits apologising for minor inconveniences compared to Americans. She also points out a gender difference, suggesting that women are more likely to apologise than men, perhaps stemming from traditional upbringing and societal expectations. The conversation then delves into the impact of upbringing and trauma on our tendency to over-apologise. Victoria suggests that traumatic experiences might make individuals more sensitive to relationships going wrong and, therefore, more prone to apologising. Andy challenges the potential for over-apologising to become a vicious cycle, reinforcing feelings of inadequacy. Victoria agrees, emphasising that breaking this cycle is crucial for personal growth and confidence. Shifting gears, Andy asks how to recognise and break the habit of saying "yes" to everything. Victoria argues that strategically saying "no" allows us to focus on our priorities and say "yes" to the things that truly matter. Victoria also emphasises the importance of saying "no" to protect our mental and emotional well-being, suggesting that overextending ourselves can damage our relationships and our ability to perform at our best. Andy asks how to navigate saying "no" without damaging relationships. Victoria recommends a combination of clear communication and boundaries, ensuring that we're consistent in our actions. She advises against feeling compelled to soften our language or make unnecessary apologies when declining requests. Victoria shares her insights on how saying "no" and having a more thoughtful approach to apologies can positively impact career development and transitions. She introduces the "Goldilocks dilemma," where individuals who are too accommodating or too assertive might struggle to advance in their careers. Finally, Andy seeks advice on how to change these habits, especially for those who have been over-apologising or saying "yes" for years. Victoria encourages self-reflection, practicing saying "no" assertively and replacing apologies with expressions of gratitude. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| Youtube Connect with Victora Mclean: Website | X/Twitter | LinkedIn|  The Financial Times Guideto Mentoring  

Andy Lopata hosts Scott Osman and Jacquelyn Lane, founders of the Hundred Coaches Agency and co-authors of "Being Coachable." They explore the crucial elements of building trust, strong professional relationships and creating a coachable environment. This episode of the Connected Leadership Podcast emphasises the "relationship-first philosophy" adopted by Scott and Jacquelyn, where building genuine connections takes precedence over completing transactions. This approach fosters a shift from a zero-sum mindset to an "infinite game" perspective, liberating them to prioritise relationships over efficiency. Scott and Jacquelyn highlight the paramount importance of listening in building trust and rapport. They emphasise that great leaders must learn to listen deeply to gather the information they need to make effective decisions. This is facilitated by cultivating genuine curiosity, which is achieved by taking yourself out of the equation and focusing solely on the other person. This involves asking open-ended questions and providing space for the other person to share their thoughts. Building trust, according to Scott and Jacquelyn, requires more than just competence and honesty. Demonstrating genuine goodwill towards the other person—genuinely wanting the best for them and putting their needs first—is crucial. Andy then explores the concept of being coachable and Jacquelyn emphasises the willingness to be open to feedback, even when challenging. Scott adds that it's about recognising that there's great potential for growth beyond what you're currently doing, and a coach can help unlock that potential. The conversation explores the leader's role in fostering a coachable culture, emphasising the importance of setting an example by embracing coaching and sharing the benefits they've experienced. This demonstrates that coaching is not a sign of weakness but a powerful tool for personal and professional development. Scott and Jacquelyn offer practical advice, encouraging listeners to prioritise building genuine connections, cultivating deep listening, embracing curiosity, demonstrating goodwill, creating space for vulnerability, and embracing feedback as a gift. They emphasise that leaders should lead by example, demonstrating the benefits of coaching and encouraging others to embrace this powerful tool. This episode highlights the importance of building strong relationships and creating a coachable environment. As Andy mentioned, the themes of listening, curiosity, and creating space for others are crucial for success in leadership and beyond. By putting these principles into practice, we can foster a more collaborative and impactful world.   Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Scott Osman: Website | X/Twitter | LinkedIn |  Connect with Jacquelyn Lane: Website |  LinkedIn | 

In this episode of the Connected Leadership podcast, host Andy Lopata investigates the power of asking "what if?" with guest Stephen Bailey. Stephen is an entrepreneur, leadership and workforce expert, and co-founder of Exec Online the pioneer of online leadership development for enterprises. He oversees the organisation's strategic vision and broader efforts to connect all leaders to their future potential through online learning and coaching. Stephen graduated from Yale Law School, and is on the boards of the Truman Center for National Policy, Match Group, Ibotta, and Prospects Schools, a charter school network in New York City. The discussion explores how Stephen's journey from corporate lawyer to entrepreneur was fueled by a profound desire to make a meaningful impact on the world, a desire that led him to choose the path of risk and innovation over the perceived safety of a traditional career. Stephen shares his experience of leaving the security of a Yale law degree and a lucrative law firm to join a startup. His decision was not driven by a fear of failure, but rather a fear of regret – a powerful insight that resonates with the podcast's theme. He reflects on the importance of fostering a "what if?" mindset, not just within organisations but also among external partners. Stephen emphasises the need for leaders to create a culture of boldness, curiosity, and purpose, where individuals are encouraged to embrace discomfort and push boundaries, leading to innovation and continuous improvement. Andy and Stephen examine how this mindset impacts Exec Online's approach to leadership development, highlighting their transition from traditional in-person programmes to a more dynamic, online-centric model. Stephen shares the challenges and lessons learned during this evolution, emphasising the iterative process of experimentation, adaptation, and learning from failures. The podcast concludes with Stephen reflecting on the impact of this "what if?" mindset on his personal and professional life. He acknowledges that while this approach can be stressful, it ultimately leads to a greater sense of fulfillment and the ability to make a positive difference in the world. This episode of the Connected Leadership podcast offers valuable insights into the power of embracing a "what if?" mindset for leaders and entrepreneurs alike. It encourages listeners to consider their own desires to contribute and make an impact, and to embrace risk and innovation as essential components of personal and professional growth. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Stephen Bailey: Website | X/Twitter | LinkedIn |

Andy Lopata welcomes Melva Lajoy Legrand to this episode of the Connected Leadership podcast. Melva and Andy explore the concept of authentic connection. Melva is one of the leading event planners in the United States. Recognised nationally for her thought leadership, she is a six-time award-winning CEO who has used her social impact on the stages of IMEX Frankfurt (2024) and IMEX America (2023), the One Women's Summit (2022), IBTM Americas (2022), four cities for BizBash's Connect Conference (2022), and the Tide Risers Summit (2021). She has been featured in Forbes, Authority Magazine, The Washingtonian, The Black Wall Street Times, HQ The Association and more. Speaking on issues including the gender pay gap, redefining what success looks like for mature women, navigating career changes and being an ally for black women in the workplace. Based in Washington, DC, Melva produces events for audiences ranging from ten to 60,000 people, with the theme of connection being central to her work. Together, Andy and Melva explore the creation of authentic connections, not just for themselves but for others as well. Melva shares her approach to organising events, emphasising the importance of designing experiences that cater to the unique needs of everyone involved, including speakers, sponsors, general attendees, and volunteers. She believes that making people feel seen, valued, and heard is crucial for fostering genuine connections. This philosophy applies not only to event attendees but also to her team. Andy and Melva discuss the importance of understanding the 'why' behind people's involvement, whether they are team members or clients. Melva values character and authenticity over a perfect resume, seeking individuals who are comfortable with their true selves and can see the bigger picture. This resonates with Andy's emphasis on vulnerability and sharing personal challenges to build deeper connections. Melva highlights the importance of community building in event design, noting that people want genuine, unstructured networking opportunities. She believes that successful leaders share knowledge freely and mentor others, fostering an environment of mutual growth and authentic connection. Andy emphasises the value of pre- and post-event engagement to create lasting connections. Melva agrees, pointing out that modern events should continuously evolve to meet attendees' needs for connection and professional development. In this episode, Andy asks Melva to share a podcast episode in which she shares her personal journey. Melva recommends listening to her podcast interview with Elizabeth Smart Foundation. Melva asked her to stress, "This post contains sensitive information which is meant to heal not harm. Read with care. Consider with compassion. Protect your peace." This episode offers an examination of the art of creating authentic connections, whether through events, leadership, or everyday interactions, and provides valuable insights for anyone looking to foster genuine relationships in their personal or professional life. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Melva Lajoy Legrand: Website | Instagram | LinkedIn

This episode of the Connected Leadership podcast takes a unique turn, featuring Laura Laker, a prominent and well-respected travel journalist and co-host of the Streets Ahead podcast. Laura Laker has written for national and specialist titles for well over a decade. Her new book is, Potholes and Pavements: A Bumpy Ride on Britain's National Cycle Network, Laura's journey to becoming a cycling advocate is anything but straightforward. She shares her story with Andy Lopata, of navigating different career paths before discovering her passion for cycling at university. The joy she experienced cycling through London and the opportunity to improve air quality and health through active travel ignited her enthusiasm. The conversation then turns to the impact of shared interests on building and deepening relationships. Andy and Laura reflect on their own friendship, which blossomed through their shared passion for walking and later, their book releases. Laura talks about how cycling has influenced her own friendships and professional networks, emphasising that shared activities like cycling and dancing act as social lubricants, breaking down barriers and allowing individuals to be more themselves. Turning to the book's core topic, Laura explains how the National Cycle Network, despite being composed of asphalt and gravel, is ultimately about people. She highlights the crucial role of volunteers, local and national networks, and organisations like Sustrans in building and maintaining the network. Through anecdotes about the development of cycle paths and bridges, Laura showcases the importance of community involvement, place making, and collaborative efforts. The conversation shifts to the challenges facing the National Cycle Network, including underfunding and a lack of long-term planning. Laura emphasises the need for consistent funding and government leadership to prioritise cycle routes as a strategic infrastructure, akin to high-speed rail projects. The conversation then examines the delicate balance between being a journalist and building relationships with those you cover. Laura shares her approach to ensuring accuracy, fairness, and honesty in her reporting, even when challenging those she interviews. She believes that this approach builds trust and facilitates open communication, leading to constructive change. The episode concludes with a discussion about the contentious relationship between pedestrians, cyclists, and drivers. Laura points out the manufactured conflict that is often fueled by political actors and social media. She advocates for a more holistic approach to urban planning, emphasising the need for safe and dedicated spaces for each mode of transport to reduce conflict and improve safety and the overall quality of life. Laura's book, "Potholes and Pavements," stands as a compelling call for greater investment in active travel and a more people-centred approach to infrastructure. It serves as a reminder of the power of community, the importance of relationships, and the potential for positive change through thoughtful collaboration. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| Youtube Connect with Lisa Laura Laker: Website | X/Twitter | LinkedIn | Instagram