Podcast appearances and mentions of Tim Street

In this episode of the IC-DISC show, I speak with Tim Loney about his transition from airline industry professional to IT services entrepreneur. He shares his path from working at Continental Airlines through major mergers to establishing Solutions Information Systems, explaining how his experience with severance packages motivated his shift into entrepreneurship. We discuss the importance of business continuity planning, particularly for companies in hurricane-prone areas. Tim tells me about a Houston client whose facilities experienced severe flooding, highlighting how proper data recovery systems made a crucial difference in their ability to resume operations. Managing sensitive data is a key topic in our conversation, as Tim's company works with high-net-worth families, family office sectors, as well as companies in a variety of industries. He explains how word-of-mouth referrals have helped build trust with these clients who require careful handling of confidential information. The conversation turns to Tim's approach to business acquisition, where he focuses on purchasing IT firms from retiring owners. He describes his method of maintaining and growing these businesses post-purchase while sharing insights about how remote management tools have transformed IT services over the past 35 years.     SHOW HIGHLIGHTS I discussed Tim's career evolution from working in the airline industry with Continental Airlines and American Express to establishing his own IT services firm, Solutions Information Systems, in Houston, Texas. Tim shared insights on how his managed IT services company has established a national presence by utilizing robust remote management tools and enterprise-class processes. We explored the importance of business continuity and rapid data recovery, highlighted by a story of a Houston-based company that faced severe flooding and required effective disaster recovery solutions. Tim's firm specializes in managing sensitive data for high-income families in construction and family office sectors, emphasizing the importance of trust and credibility built through word-of-mouth referrals. We discussed Tim's strategy for acquiring small businesses from retiring owners, focusing on enhancing the value of these businesses post-acquisition to ensure continued growth. Tim reflected on his entrepreneurial journey from modest beginnings, emphasizing the significance of diversifying income sources and the evolving importance of data protection in the digital age. The episode concluded with an exploration of the evolution of office communication over the last 35 years, showcasing the technological advancements that have redefined the IT industry.   Contact Details LinkedIn- Tim Loney (https://www.linkedin.com/in/sis-tloney/) LINKSShow Notes Be a Guest About IC-DISC Alliance About Solutions Informations Systems GUEST Tim LoneyAbout Tim TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Dave: Hey, good afternoon, Tim. Welcome to the podcast. Tim: Hi, Dave, good to see you. Dave: So where are you calling in from today? What part of the world are you in? Tim: I'm in Houston, Texas, just north of Houston, in the Tomball area. Dave: Okay. Tim: Up in our corporate headquarters for the company. Dave: Okay, and now are you a native Houstonian. Tim: I am not. I'm not a native Houstonian. I should be probably classified as a native Houstonian because I've been here for about 35 years or more. Dave: Okay. Tim: But my background is I migrated from Canada the day before my 21st birthday. Dave: Oh, you did. Tim: Yeah, I became a permanent resident here in the United States. And what caused you to want to do that? The economy was pretty bad in Canada at that time and I was working for a commercial airline that had gone through a severance package and they released me with my severance package and I said you know, maybe I should try another country, not just a job, but maybe another country. Dave: Okay, so when you came to Houston then did you stay in the airline? Tim: business I did. I worked for one of the large international airlines called Continental Airlines at the time, which has since been acquired by United Airlines. Dave: You know, to this day I can still tell a legacy Continental flight crew from a legacy United flight crew. Very different cultures, very different cultures, or, as I say, the Continental folks are nice and the United folks are not so nice. Tim: Correct, yeah, I was there during the heavy competition years between Continental Airlines and United. I was actually there in the process with Continental Airlines during a very large merger and acquisition of multiple carriers. We acquired Frontier, people Express and New York Air and put them all under the umbrella of Continental Airlines. So I was there during those years. Dave: Okay, so were you there in the late 90s. So were you there in the late 90s. Tim: I was there from 1985 to 1990. Dave: Okay, yeah, I was only asking because I'd worked at an executive search firm in the late 90s and we worked with Continental during their like, go forward initiative or move forward initiative. Tim: Yep the go forward plan with Gordon Blithoon. He was Yep. Dave: Yep, that was it. So then you left the airline business. What did you decide to go do then? Tim: So I left the airline business and I went to work for one of the largest credit card companies in the world called American Express. Dave: Okay, I think I've heard of them. Tim: Yep and because I had a lot of automation knowledge of how the airlines work. From an automation standpoint, American Express was interested in me and understanding the automation behind the airlines and travel agency systems and they brought me in to be a systems person for the airlines to help them in kind of standardizing a lot of procedures within American Express. Dave: Okay, well, that sounds like a fun opportunity. Tim: Yeah, very rewarding, very educational. I learned so much during my term at American Express. Dave: Okay, but you decided that at some point you wanted to unfurl your wings and see what you could do on your own. Is that right? Tim: unfurl your wings and see what you could do on your own. Is that right? Yeah, you know now that I look back at it. You know I was. I grew up in a family where you were encouraged to go work for a large organization and a big fortune 100 firm, and through your entire life, and leave with a gold Rolex watch and have a great retirement plan. Dave: Yeah. Tim: But as I followed that path, I found myself continuing to get severance packages over and in my experience with the Fortune 100s I received three or four severance packages and those packages kind of educated me on that. It was maybe not the right gig for me and, you know, I was smart enough to be able to exit out of the Fortune 100s and do something on my own, and that's when I decided to start my organization. Dave: Okay, and what's your company called? Tim: So my company is Solutions Information Systems Solutions IS to abbreviate it and we are a managed service provider of IT services across the United States, managing about 175 customers across the US oh wow. Dave: That's interesting. I would have thought you'd have your clients would all be in the Houston area. I guess this newfangled internet thing lets you serve clients remotely. Is that, I guess, how it works? Tim: Yeah, yeah, and we can talk a little bit about what makes us so successful, but the ability to manage and monitor and remediate issues remotely has come a long ways over the years that I've been in IT. Now it's pretty much if you can't do that, why are you in this industry, right? So yeah, and you know it's a lot of like the entire work from home program that the whole world has kind of moved to. We have that ability to do exactly all of that stuff, not only from our corporate headquarters, but remotely as well. If one of our employees needs to work from home, they can do remotely as well. If one of our employees needs to work from home, they can do that as well. So it requires a massive tool set, and I'll refer probably to our tool set a lot, because that's what makes us successful, right Is the tool set that I've been able to put together and build a toolbox full of tools to be able to manage, secure, maintain these infrastructures that we're responsible for. Dave: Well. Tim: I thought IT service firms were. Dave: I thought that was a commodity service. I thought they're all the same. Tim: Oh no, there's quite a bit of difference in how these managed service providers operate and I'll tell you, I would consider us probably in the top 100 nationally and probably the top three in our region of service providers, and the reason I kind of give us that grade and that's a grade that I've given us is that we've been at this for 25 years. I started this practice 25 years ago. I started this practice 25 years ago and over those 25 years I not only brought in enterprise class processes and procedures from my 10 years at American Express, but I've improved upon those processes and procedures over those 25 years. Dave: And we continue to improve on those processes. Okay. Well, what? Yeah, I'm guessing that you're. The clients tend to stay with you for a pretty long time. Is that like until they sell or go out of business or some significant event occurs? Absolutely. Tim: Yeah, and that and that's the type of client that we want to have in our portfolio, right? This is not a consumable product that you go and buy once and go away this is a partnership with our customers. Dave: It really is. Tim: You have to think about the IT infrastructure of any business out there. It's number one, a foundational piece of the business, and it is an instrumental piece in continuing to do business right. A lot of conversations I have are around data protection and security, and that's a lot of what we do right Is how do we protect the data that the customer has and how do we make sure that it remains secure and that nobody compromises that data or extracts that data or modifies that data that's on their infrastructure. Dave: Okay, and I'm guessing you're not trying to be the low-cost provider. Tim: We are not the low-cost provider. I wouldn't say we're the most expensive organization out there, but we are in the higher side, and the reason that we're the higher side is we bring a huge value to an organization. There is a lot of components within the IT support model that our lower competitors don't provide or don't understand, and those are the weaknesses within an organization that will cost them considerable damage to an organization if they get exposed right. Dave: Yeah. Tim: And then kind of go through those if you want to cover some of that stuff. Like let's just give an example of a business continuity plan right. If a company doesn't have a business continuity plan, that should be something that they should have in place, and they should have worked with their IT service provider or internal IT team to make sure that they've got a business continuity plan. If they don't, when an event happens, it's a total dumpster fire right, because they don't know what to do and they're very disorganized and it takes them an extremely long time to be able to recover, if they recover at all. So that's one example. Another example is compliance. There's a lot of compliance that's out there and that compliance is in place for a reason. Compliance is in there because somehow something got compromised and this is a compliance requirement that you now have to be in compliance with. It may be an access control compliance thing. It might be a reporting compliance to a legal agency. Dave: So talk to me about the first thing you refer to as the disaster recovery plan or the disaster recovery and business continuity. Okay, so my listeners love stories, so could you give me an example, like of one of your clients you know anonymously, that maybe went through a situation or maybe a company who was not a client but after they had an issue they hired. You guys give us a sense of like the elements of a really good you know continuity plan. Tim: Sure. So I'll give you an example. I had a neighbor that was in my neighborhood that you know. We would see each other at the neighborhood community pool. Our kids would play together, you know weren't real close to them. But you know you get into the conversation of having hey, what do you do by? The way, and you know, I told him I ran a managed service provider, an IT service firm, and we manage customer networks and we keep them secure. Dave: And he goes oh, okay, okay, Well, we got a guy. Tim: We got a guy he's good, he's been with me for five years. At that point, and you know, and wow, that's great. Well, if we need anything we'll call you, right, the conversation went away and that was about 15 years later. So the guy had been working for him for 20 years managing his stuff, managing his infrastructure, managing his backups, making sure again going back to data protection and security making sure that everything was safe and secure and we could recover it. Well, lo and behold, 20 years later he calls me up it. Well, lo and behold, 20 years later he calls me up, not him, but his wife calls me up, and his wife, you know, worked in the business for a period of time but it exited out. She called me up. She said by the way, I still have your cell phone number. I'm wondering if you're still doing IT, was their question. Dave: Okay. Tim: And I returned back and I said absolutely, I'm still doing IT. What's going on? She goes well. He was afraid to call you because he's embarrassed and we were in a very bad situation. This is a second generation builder supply company, probably doing annual revenue about $10 to $15 million in annual revenue. Dave: I said OK, what's going on? Tim: And she goes. Well, we've been ransomed and our data has been held for ransom and we don't know what to do. And our IT guy doesn't know what to do and he is really stressed out. And so the next step was is like well, I can jump in and I can help you. Let me know if you need my assistance. But these type of scenarios we've worked with before and we know how to be able to either negotiate with the criminals and negotiate the ransom to a point where you can actually pay it. If that's your only option, that's your worst option. But if we can recover your data from some sort of backup, we can go through the recovery process. Kind of summarize it we spent that particular client was not a client at the time and so they didn't have any of our backup or recovery procedures in place. They didn't have any kind of policy in place. They didn't have retention policies, they didn't have off-site backups. They had a lot of things. They didn't have offsite backups. They had a lot of things that were missing in that internal IT person's procedure. So what happened was is we came in and we immediately got on site and determined that they were using tape backup, and this is like way tape backup had expired like a long time ago. They had tape backup, they had ancient equipment, it was really. They obviously had put no money investment into their IT. Okay, the recovery for that client was about a week and a half and we were able to recover about 90% of their data. So it comes down to what we call RTO or recovery time objective. The recovery time objective is how long will it take us to recover your network based on our backup and recovery procedures? That particular customer we were able to get back up. Like I said, it was an extended period of time that they were out and they weren't able to do stuff. They were writing sales orders on paper and going back to a paper process. So they could continue their business, but we did get them back up and operational. We got them recovered and they became a customer and today we run very successful trials of the recovery system, as well as continue to make sure that their data is protected and secure. Dave: Did they end up paying the ransom they? Did not Because you got them close enough to 100%. Tim: We got them close enough where they had physical paper backup of the information that they were able to put back into the system. Dave: Okay, now help me understand the other end of that spectrum with somebody who was a current client that something like that happened to, and what was the difference as far as how long it took before you had them up and running? Tim: Well, you know, our current clients knock on wood have not experienced that. Dave: Because they've got a tighter IT infrastructure. Tim: Right, we've got the security and controls and again going back to the tool set to detect and have early detection of these type of events before they happen. So we have the security operations center that is constantly monitoring the security of the networks and the access to the networks and they look for anything that's kind of out of order. Dave: When something's out of order. Tim: then we identify it. We either isolate that system or we investigate it further and see is this a normal procedure that should be going or not? A normal procedure and a lot of this stuff is becoming part of AI now. Part of the AI capabilities is to be able to identify those things very early and stop them before they get any further into the network. So prevention is obviously a whole lot better than remediation. Right and that's what companies hire us to do is to prevent anything like that, a catastrophic event, from happening. Dave: Okay. Well, what about something that's more like a hurricane hits and wipes out their building? I assume you've had some kind of like natural disaster kind of thing where you've had to enact a continuity plan. Tim: Yep, yep, yep, absolutely so. Hurricanes here in the Gulf Coast of Texas, with the Gulf Coast of Texas being in a hurricane zone, we've had customers that their facilities have gone underwater. So one particular customer was on the south side of Houston and their facility went about five feet underwater. They, interestingly enough, had the server on a brick, thinking it was high enough. Well, it wasn't quite high enough, it was a foot off the ground, but it needed to be five feet off the ground. So that server went underwater and it was on when it went underwater. So it shorted out a lot of the components on the server, in which case, you know, they were like we don't know what to do In that scenario. We actually brought the hardware to our facility and we found out what component had failed and we replaced that component on the system and we were able to recover that system oh, wow, okay yeah, that's what we always want to do, is we want to try to use local recovery as much as possible just because of bandwidth or um, no, because of the time it takes to get the data transferred over from a replication process right. Gotcha If you're dealing with terabytes of data. You have to transfer that terabytes of data from either our data center facility or a cloud infrastructure, and that can be time consuming. That can be hours, if not days, depending upon the data. Okay, so some great stories. I mean, obviously we've had events happen. It's not uncommon for events to happen, but how we handle those events and how quickly we can recover from them is critical to a business to continue business for our customers and they can get back to business and be doing what they're doing selling things, manufacturing things, distributing things, whatever it is Okay. Dave: And are there any particular industries that you have, like you know, kind of particular expertise in where you know you would say that people in this industry might look out to you for yeah? Tim: There is. We're a very horizontal organization so we do have multiple industries that we play in. So we do play in the construction industry A lot of construction firms are in our portfolio, but also kind of an area where we've proven to have not only expertise in what we do but also the trust factor is in family offices. Dave: Oh, really Okay. Tim: Yeah, either high income families or ultra high income families. Obviously the privacy of those organizations, the privacy of the families, absolutely critical, and then the data that they're working with has high confidentiality. So, you know again, if that information was to leak out of the network or leak out of the system, then it would be a serious issue. So we've dealt with some of the highest wealth families in the world, oh interesting. Yep Obviously can't name them, but some brands that you would know, some organizations that you would know. It's amazing when I look at our portfolio, the amount of business like when I'm driving around town and I see companies around town and I'm like been in that building, worked in that customer, handled that particular customer, things like that. So yeah, you know, it's our high income or ultra high income. Families are probably a good percentage of our business. Okay, because they have multiple entities that we can support, consistent across all of those entities. So it's very standardized the way we do our business and very proceduralized so it makes it easy for them to understand. They get a quarterly report that provides them with the details and data that they know what we did for them previously and then we also forecast with a forecasting budget in the October November timeframe to provide them with a forecast so they can budget for their future IT needs and know what they're going to need replaced in the future. Dave: Okay, so was this just a case? You happened to stumble across, you know one of these family offices and then you know they run in the same circles and we're just got around that you guys were the go-to folks. Tim: I will say it has helped right In the. You know, in that particular market referrals are a huge thing. Our first family office we did stumble across. We didn't know we were working with an entity, one of their businesses, and then we, you know, they introduced us to another piece of their business and then they introduced us to the family office. You know we're having troubles with, you know, my buddy, my other firm over here, and we'd like you to kind of help in that area. So that expanded out quite a bit. And you know, again, there couldn't be. Our organization has to be the most trusted organization as a vendor that any company is going to hire, right? Sure, because you have to think about the access to the data that we have. We have access to absolutely everything. We're the administrator of your network, right? We have access to your email account. We have access to your email account. We have access to your employees' email accounts. We have access to your data, your financial data, your payroll data, your bonus data, all of the data that's out there on the network we have full access to. So you have to trust our team to the utmost in order to keep that information private, and I always approach a customer with. We're here responsible to secure and maintain that data. We're not here to look at what that data is. We don't know what that data is. Okay. Dave: Well, that's interesting here. I thought I figured you picked up that first client when you were on your mega yacht at the Cannes Film Festival. It didn't work that way. Tim: Huh, no it didn't work that way. No, it didn't work that way. I don't have a mega yacht and I wasn't at the festival, so okay, okay, yeah, not that I don't enjoy that stuff. I do have a house over at tpc, sawgrass and the players club and I do enjoy the country club life. You know I probably have the least expensive house in the neighborhood but I do enjoy the life. Dave: So nice, nice, I like it. So what do your clients tell you that makes your firm unique, like folks that have moved from another firm to yours, then they've been with you a while and I imagine you'll have a conversation hey, how's it going from your end? Are we meeting your expectations? I imagine you have conversations like that. What are they? What are? Are there any common themes? When they end up comparing you to the prior provider, they had, or how does that go? Tim: Yeah, there's a couple of scenarios there on why customers come to us and leave their current service provider right. One of the biggest things that I found with a customer that may be using a smaller service provider is they are really good at the tech stuff. They're not good at the business or the accounting side of the business, sure. So there's a delay in billing or an inaccuracy in billing and it's all of a sudden they get a stack of invoices three months later for work that was performed that they have no idea whether it got performed or what, and so there's a huge problem with the office operations of those particular service providers. So there's a pain point there and they're like I'm done, they come to me and they go, I'm done, this guy doesn't bill me. And then he bills me all at once, and then I got to try and back that information back into my financials and it totally screws up my forecast and my monthly reporting. So that's one reason that customers come to us. The other one is they don't get a response or the response is like unpredictable. So when they call in, they may get the guy right away, they may get the person like return their call the next day or three days later, so response time is really huge. I have a service desk here that is operated 24 hours a day, so our first level response is within minutes. So if you call my office, you'll get a response within minutes. If not on the first ring, it'll probably be the second or third ring. Dave: Oh, wow. Tim: Yeah, very rarely does any of our calls sit on hold or back up in the queue, so that's one way that customers come to us. The other way that customers come to us is that we have acquired eight other companies in the past 25 years. Dave: Oh, wow. Tim: Yeah, we completed our last acquisition in 2024. And we've gone out and found other service providers that may be struggling. They may not have the right business acumen to be able to run the business, so they're either marginally making money or they're losing money because they don't have the standard operating procedures that we have in place and the true business acumen to be able to run the service as a company. They've got customers, they're doing the work, they're getting paid, but they're not profitable. So we end up with firms like that that have come in through acquisitions. Dave: So yeah, I can see that and that's probably where your American Express background was helpful. Right Because you've had exposure to, you know, enterprise grade operations billing HR. Right operations billing HR right To where? Because American Express strikes me as just a well-run, well-oiled machine? Tim: Absolutely yeah, and I will say yeah, I will give them credit for that. You know it was a great run over there for 10 years and I learned not only about you know my job role and continuing to build on my experience in my job role, but how a company operates from a branding perspective, in branding your organization and keeping that brand consistent, but also in standard operating procedures and standardized deployment of systems. Right. I always refer back to not only my American Express days but the Southwest Airline days of standardization. If you can standardize the particular piece of your business that you're running, then it makes it so much easier. So we have standard software applications that we put out from a security tool set. We have standard equipment that we sell out to our customers, all on the Dell platform. My team is trained on the Dell hardware. They're trained on the tools that we use. The security tools, the management tools and all of those things integrate together to make a successful business. Dave: And again it goes back to enterprise level policies and procedures and way things that are, you know, repeating things that are successful you know, repeating things that are successful, okay Well, it sounds like like the first two parts of your success just seem mind blowing to me how you thought of this. But answer the phone when clients call and invoice timely Wow, I mean that's, that's quite a that's quite as. I mean I can't believe, to be honest, that you shared that secret sauce with me. I mean, my goodness, I mean that's. If you're not careful, there'll be other companies will start answering the phone and invoicing timely with that, you know inside knowledge. Tim: Yeah, I hope that we can improve the rest of the service providers out there, right. Dave: Sure. Tim: Competition is good. I like competition. It keeps us going. It gives us something to work towards as well. Dave: Yeah, so you talked a bit about some of the acquisitions and it sounds like you're kind of in a place where you're always open to the right acquisition. What are kind of the ideal characteristics of like the ideal acquisition? I'm guessing you're not going to try to acquire like E&Y's consulting group. I'm guessing you're looking for smaller operations than that. Tim: Yeah for sure you know. So an organization, the organizations we have acquired, have been anywhere from a half a million dollars to two million dollars in revenue. Those organizations the owners may be getting older, they may be getting ready to retire and they're not sure what they want to do with their business. What they do know is that they don't want to continue to run it Right and that it's marginally. They're making the same amount of money or less than if they had a corporate job Right. So it's sad to see, because they love what they do right and they want to place their customers in with a firm that has a similar culture, that takes care of their customers and really make sure that they're doing the right thing for their customers. So a firm that might be in a half million dollars to two million dollars in annual revenue, or the firm might be a five employee firm or smaller, and that they're getting to that point where they're kind of tired of running the organization and they'd like to transfer. They've taken care of their customers over the years and they've made relationships with those customers over the years and they like to put them with an organization that will take care of those customers and make it a seamless transition for the customer base sure, and I bet, I bet these sellers would probably be shocked if they were able to come in and look at the finances of their business like two years after you've acquired it. Dave: Right, because I'm guessing? Tim: Historically, yes, I will tell you, in probably at least half of those transactions that we've done in the either 12-month or 24-month payout period, they've made more money in that 12-month or 24-month period than they've made in the last three to four years. Dave: Oh, because that earn out ends up being a function of how much you bill over those 12 to 20. And you dramatically increase the revenues, so they're automatically getting participation in that. Absolutely. If they'd known that they would have sold to you 20 years earlier. They just wanted to work for you had their payout and then just become an employee. Right, they want to come out way ahead. Exactly, yeah. Tim: Yeah, now it's really good to see that. I mean, you know, that's one of the things that my competitors don't do. They try to come in and offer this ridiculous number for a business and then the earn out. They beat them up on the earn out and end up with anything. They end up with an initial payment and then maybe they'll get an earn out, maybe they they'll get an earn out, maybe they won't get an earn out, but they're going to tell them how horrible their organization was and how bad the customer base was and how it's not profitable and you know, it's just not how I do business. Dave: Yeah, and I'm having done. Did you say eight acquisitions? Correct, yeah, I'm guessing you've done enough now. That now you have the ability Correct? Yeah, I'm guessing you've done enough now that now you have the ability, the same way that I understand you know when Berkshire Hathaway acquires a at that same point. Now You've got enough success stories that you can point to those as another differentiator, right? Tim: Yeah, absolutely, absolutely. We're not at the Berkshire Hathaway point, but we got a couple under our belt and a couple of examples that we can refer back to and have some validation around our acquisition process. Dave: Yeah, because I'm just like, as I'm just playing through some hypothetical numbers, like you know, if a company had, say and you don't have to confirm these, but say a company was doing half a million in revenue, the profit is say you know 50 grand and you buy them, is say you know 50 grand and you buy them, and it wouldn't surprise me if, like, two years later, you know that revenue number doubled and the profitability number like quintupled probably, and or you just you know dramatic increase. Just because you know I mean, quite frankly, you just have a better run business model but they had you're able to plug them in and so that's absolutely our goal. Tim: Yeah, and so your win isn't so much we like to see play out right. Dave: Yeah, and so your win isn't like other folks where you promise the moon and then you figure out all of these ways to not pay them. It sounds like your process is just like hey, because in your mind, being a strategic buyer, that business is worth way more to you. You know two years later, once you've done your magic to it, that business is worth way more and so you're okay paying them on an earn out, on a growing revenue number that maybe they didn't even contribute to, because at the end you know, as a I mean like on the front end you might pay, say you know, one times revenue, let's say just to pull a number out but by the time you get to the end of it, if the business is doubled and the profitability is quadrupled, you really ended up paying only one third or one half revenue. And so all of a sudden, whether you know found a way to squeeze them to where the imputed value you paid was one third annual billings or it was half of annual billings really doesn't matter, because the real value for you is like, year three after the earn out. You've got this great profitable book of business that you know you didn't pay much for in comparison to what it's worth two, three years later in your enterprise. Is that right that's? correct, yep, absolutely but the reason you didn't pay much, though, in in all honesty, was because the business wasn't very valuable. Tim: And it really wasn't right. Dave: Yeah, I mean they had owner value. Tim: Street value had a zero valuation on it right. Dave: Yeah, they had probably owner concentration risk. They may have had customer concentration risk, poor processes systems. You know the type of company that you know. There weren't people beating their door down to buy their because, effectively, you're just buying a job. If you bought that business, all right. How much do you pay for a job? Most people don't want to pay very much for a job. Now, what do you look for in an employee, just like you know the most techie person you can find. Is that really all that matters? Tim: No, it's not necessarily you know the most skilled technical guy out there, right? So one of the strategies that we have and maybe I shouldn't share that because my competitors may hear it, but we are a strong supporter of our veterans, so we have veterans that work in our organization. We're probably a 75 percent veteran organization. Dave: Oh, wow, ok yeah. Tim: Yeah, and we enjoy that. They come to us with technical skills and abilities but we build upon those we really do Right and we develop those particular individuals to be much better at what they do. But having our veterans on our team has been hugely successful from a reliability standpoint, as well as a dedication standpoint and the understanding to be able to follow orders as given, right Okay. So that's how we've been able to do that and our retention rate is extremely high. I would say that our culture is very good. We're very family oriented. We're very you know when work has to get done, work has to get done. But we also realize that the family comes first and there's family things that come in the way that need to be addressed. Right. You can't. Your kid gets sick. You have to go take care of your kid, you can't be at your job, right? Those kinds of things and being able to balance that. That was one of my challenges at American Express. I was a new father in my ninth year at American Express and I realized that, even though it was written in the book and preached on the values of the company, when it came time to actually exercise that it wasn't as flexible as I had hoped I was like you know. This is another reason I kind of need to get out. I need to raise my daughter and I need to, you know, and I plan to have other children. So family values and longevity of employees, it makes a huge difference you have to think about. If you have an IT guy in your organization and they're only there for a year or two years, they've gained a little bit of knowledge about your business and how it operates and what computer systems are, what systems and software you're using in your business. They get intellectual knowledge right that walks out the door when that employee leaves or you release that employee. Dave: Yeah. Tim: With maintaining our staffing. I've got people on my team that have been with us 15 plus years and they have a history of our customers that is like you can't buy that right. Sure, you've got that knowledge of that network, of when it was built, like we've built some of these companies, so we know it from day one and what we've done to different applications and how we've modified them over the years. So just having that knowledge be maintained with your service provider is huge, so, and we can go back and look at you know, oh, here's a ticket from 15 years ago that I worked, that I resolved this issue, wow. Dave: And how do you know? You know, cause it sounds like the company has been growing both organically and through acquisition. How do you know when it's time to hire? Do you wait till? Like people are working a hundred hours a week in complaining and quitting. Tim: Is that? Dave: the point you say oh geez, we probably should get somebody hired and we should probably hire in a hurry. The first person we come across Is that your growth strategy? Tim: for your people? No, definitely not, definitely not. So we have a lot of KPIs in the business that we can measure the performance of our organization, and mainly that's around resource utilization. Okay, so we have a lot of tools in our toolbox that give us an indication of when an employee is overloaded or when they have too much on their plate, so we can shuffle that within the business and be able to see who's got the workload and who doesn't have the workload, be able to move things around within the organization. But then we can also look at our utilization levels and, number one, make sure that we're profitable with those utilization levels but also staff appropriately to those utilization levels and know when it's time right. It's like okay, we acquired a company with five big customers and we didn't get any employees with it. Do we have the bandwidth or do we need to increase our staffing? So we really have a lot of KPIs around measuring that to make sure that we don't stress our existing resources and we balance it out that our people are profitable but they're not overworked. Dave: Yeah, no, that makes sense. And then how do your new employees come to you? Is it referrals from other employees mostly, or no, we do have. Tim: I sit on the board for one of the technical colleges and I use that technical college as our you know more or less recruiting platform. We find the best of the students. You know the kids that are shining. You know they kids that are shining. You know they're showing up on time for their classes, they're interested in developing their skills and they're really, you know, the top students in the tracks right Okay. Yeah, and then we recruit them out of there. We recruit them in at our first level, our entry level, on our service desk team and we build them up in our organization over a period of time, so lots of opportunity for them to grow once they come into our organization. Dave: Yeah, that sounds like a great way to bring new folks on. You can train them the way you want trained with your processes and systems. Tim: And then keep them right. Keep them you can give them a growth path and keep them so that they can be. They can get better at what they do, get a higher compensation, be successful in life. There's nothing makes me happier as an owner than to see an employee grow from where they came in the day they started with us to being successful in life. Buying a home buying a car, having a family, all of those kinds of things right, those are really important for me. They're kind of like energy for me to see a person develop over the course of their career with our organization. Dave: Some of my guests. When I ask them, like what's the most satisfying or gratifying part of the job, it seems to fall into two categories. It's either the satisfaction they get from serving the customer or the satisfaction they get from watching their team grow. It sounds like you're probably more on that watching the team grow and that and then they. I think it was Herb Keller that had the idea of take care of your employees, and your employees will take care of your customers Absolutely. Is that right, that your satisfaction comes more from taking care of the employees, and then the happy customers are just an expected outcome? Tim: Yeah, that is a result, right, absolutely. So you know, when I started started this organization, I started in the spare bedroom of my house. Oh okay, I had two analog phone lines. One was for my phone and the other one was a backup phone line, but it was also used for my dial-up internet to be able to help, oh wow, remote into into customers. Right, and looking back, I walk in now to our operations center and we have a pretty impressive organization and a pretty impressive facility that we own. And walking in now I'm like, holy crap, what the heck did I build? Dave: right that's awesome. That's super satisfying right, super yeah I can imagine well I cannot believe how the time is flying by. I always tell my guests it's like the fastest hour of their life is being on the podcast. Tim: How are we going to fill that hour, Dave? Dave: Yeah, I know. So I've got just two questions just to wrap up. If you had a time machine and could go back and give some advice to like your 25 or 30 year old self, what advice might you give yourself? Tim: Ooh, that's a good question. I don't know. I don't know the answer to that. What do I give myself? I probably would have started my organization sooner. Dave: Bingo. That's the answer that 90% of the people have. Tim: Yeah, I would have started my organization sooner. I needed that enterprise expertise, but I would have started it sooner. Dave: Sure, yeah, it's yeah, because the funny thing when you're an employee and if you follow the career path that your family suggested is actually they think it's a low risk, safe career path. But it's actually a high risk path because you have a customer concentration issue, meaning you have one customer, your employer and, as you learned three or four times that if they decide they don't need you anymore, you basically lose 100% of your income. They don't need you anymore, you basically lose 100% of your income. So it's actually less risky to have you know, even if you're just doing like consulting and all yours, just like a contract employee working 10 hours a week for four different companies, doing whatever. I find that that's far less risky, because if one of the companies doesn't need you, then you know you've only lost a quarter of your revenue. Tim: Yeah, I call it a scenario of I get hired multiple times a month. I hope I never get fired, but occasionally I get fired. But it should have an impact. I like it Well. Dave: so here's my last question. So you're a naturalized Houstonian, like I, am Tex-Mex or barbecue. Tim: Ooh, I like both really well. But yeah, tex-mex thing. If I don't have Mexican at least once a week, I'm going through withdrawals okay, so Tex-Mex? Dave: yeah, now, one person answered that question. I borrowed this from somebody else. One person answered it. They told me about a Mexican restaurant that has great brisket and they make like brisket enchiladas and brisket tacos and brisket quesadillas and he said that was like the best of both worlds there. And I thought, boy, that sounds like it. Tim: Yeah, there's nothing better than a brisket taco, for sure. Dave: That is awesome, I make some of those myself. That is great. Well, hey, as we wrap up, is there anything? I did not ask you that you wish I had Tim. Tim: No, I'd like to close by saying I shared with my team today and I'm always trying to come up with something that I share with my team every day and today I came up with solutions as a defense system designed to protect the most critical assets of your business the data. I like to just kind of close with solutions I as a defense system designed to protect your most critical assets your data, think about think about if your business lost access to its data, regardless of the circumstance. If they lost access to the data, what would that do to your organization? That's what we protect from. That's what we protect from. That's what we protect from happening. Dave: Yeah, Charlie Munger talks about the number one key to recognizing a great business opportunity is finding a company who's riding a wave that's only going to grow and increase over time, Because really all they have to do is just stay on the wave. Well, that certainly has applied to you, right? Because 25 years ago you probably had some companies that said ah our data is not that important. You know, I've got a Rolodex with all my clients' phone number and email, and you know, so the importance of data has only increased during that time, right? Tim: Oh yeah, it's dramatically increased yeah. Dave: Well, it's also. Tim: Everybody trusts that data will be there when they're ready to use it. Dave: Yeah, well, and also the other fact is digitization right 25 years ago, most of their data may not have been digital, it may have been analog or paper or whatever, but now virtually everything is digitized, which makes the data even more important. Tim: I go back 35 years in this industry and when I go back and look at it, I replaced the inner office envelope. Oh yeah, people would type up a memo on a typewriter, put it in an inner office envelope and put whoever was going to and put it in their outbox and the mail guy would come by and pick it up. I replaced that guy. That's true? Dave: Well, that is awesome. Well, Tim, I really appreciate your time. This has really been fun and you've really given me kind of an insight into what makes a really well-run IT services firm operate. So I really appreciate your time. Tim: Yeah, I appreciate your time as well, Dave. Always good to chat with you and good to catch up and appreciate your time today as well. Thanks so much. Dave: All, right, yeah, you too. Special Guest: Tim Loney.

WWL welcomes Tim Street, the owner of Bahr Brothers Manufacturing. A graduate of Eastbrook High School, Tim's journey is one of hard work, dedication, and family values. Starting at Bahr Brothers in 1985, Tim worked every job in the company before taking the reins as owner in 2017. Listen in as we learn how Tim balances life as a business owner with being the "Best Pop in the World".

MARD (Mean Absolute Relative Difference) is often linked to continuous glucose monitor accuracy, but did you know there's no universal standard for how companies measure it? In this episode, Tim Street from Diabettech dives into the lack of regulation in CGM clinical trials, revealing how manufacturers might manipulate MARD to appear more accurate.   T1D Exchange Registry Sign up  (US only)   Join our Newsletter | Diabetech Community Discord   Support Diabetech on Patreon   Follow Diabetech: Instagram | Tik Tok | YouTube | Facebook   Follow Tim's Blog: Welcome to the Wild, Wild West: the CGM head-to-head study   DISCLAIMER: This podcast is not medical advice and is for educational purposes only. Always consult with a physician before making changes to your health care. 

It's in the News.. the top diabetes stories of the past seven days. This week: new research looks at off-label use of GLP and SGLT drugs for people with type 1, Medtronic gets 780G approval in Canada, finger prick early detection of type 1, and lots going on for Diabetes Awareness Month. Check out Stacey's book: The World's Worst Diabetes Mom! Join the Diabetes Connections Facebook Group! Sign up for our newsletter here Episode Transcription Below (or coming soon!) Please visit our Sponsors & Partners - they help make the show possible! *Click here to learn more about OMNIPOD* *Click here to learn more about AFREZZA* *Click here to learn more about DEXCOM* Hello and welcome to Diabetes Connections In the News! I'm Stacey Simms and these are the top diabetes stories and headlines of the past seven days. XX In the news is brought to you by T1D Exchange! T1D Exchange is a nonprofit organization dedicated to improving outcomes for the entire T1D population. https://t1dexchange.org/stacey/ XX And by my new book “Still The World's Worst Diabetes Mom: More Real Life Stories of Parenting a Child With Type 1 Diabetes” available on Amazon now. XX Our top story this week, Researchers say a blood test for early diagnosis of type 1 diabetes can stave off serious illness and hospitalization in children. This Australian study looked at the finger prick sample that is collected in the home and mailed to the lab. It included more than 17-thousand children and young adults, mostly in families with a history of type 1. The team of researchers are the first to use this method to screen diabetes in Australia. They said, We want to make type 1 diabetes screening accessible to every Australian child no matter where they live. Our recent work has proven that we can do this cheaply, accurately, and conveniently," The study is published in Pediatric Diabetes. https://medicalxpress.com/news/2022-11-home-screening-diabetes.html XX Medtronic gets the okay from Canada for it's MiniMed 780G system. It's now available in more than 60 countries around the world, with the U.S. notably missing from the list. Current 770G users will be able to upgrade their devices with the new system's software. The MiniMed 780G is equipped with Medtronic's SmartGuard technology, a hybrid closed-loop system what works with Medronic's CGM. It's approved for ages 7-80. Medtnoic submitted to the FDA in the spring of 2021, nearly a year after securing CE mark approval in Europe. The U.S. sign-off has been slow to arrive, however, thanks in large part to the FDA's discovery of quality control issues at the California headquarters of Medtronic's diabetes business. A December 2021 letter from the agency outlined shortfalls it discovered at the Los Angeles-area facility in a routine inspection, prompting Medtronic to implement corrective actions and other process improvements to address the issues. https://www.fiercebiotech.com/medtech/still-awaiting-us-approval-medtronics-auto-adjusting-insulin-pump-lands-canadian-nod XX XX People with type 1 diabetes who take GLP-1 receptor agonists or SGLT-2 inhibitors in real life seem to line up with controlled trials. The GLP-1 medicines have brand names like Ozempic or Trulicity and the SGLT-2 are Invokana or Jardiance. These are newer medications and people with type 1 are cautioned to take them carefully because of the higher risk of DKA. However, these researchers say after 12 months of use people taking a GLP-1 receptor agonist had a significant reduction in glycated hemoglobin (HbA1c), from an average of 7.7% to 7.3% (61 to 56 mmol/mol), as well as in bodyweight, from an average of 90.4 to 85.4 kg. and they used less insulin overall. SGLT2 inhibitors were used by 39 study participants for an average duration of 24.2 months, mostly with the intent to achieve better glycemic control (73.3%), but also for weight loss (37.8%), reduced insulin requirements (26.7%), and reduced glucose variability (24.4%). Also, about 12% of users initiated SGLT2 inhibitors for their beneficial cardiovascular or renal properties. In line with clinical trial findings, these real-world users had significant reductions in average HbA1c after 12 months of use, from 7.9% to 7.3% (63 to 56 mmol/mol), and in basal insulin dose, from a daily average of 31.3 to 25.6 units, but not in bolus insulin. And contrary to the results of controlled trials, although SGLT2 inhibitor users had a weight reduction, this was small and not statistically significant, at an average of 89.2 and 87.5 kg before and after 12 months, respectively. https://www.medwirenews.com/diabetes/real-world-adjunctive-medication-outcomes-type-1-diabetes/23662504 XX Taking a personalized approach to kidney disease screening for people with type 1 diabetes (T1D) may reduce the time that chronic kidney disease (CKD) goes undetected. The finding, published in Diabetes Care(link is external), provides the basis for the first evidence-based kidney screening model for people with T1D. Current CKD screening recommendations include annual urinary albumin excretion rate (AER) testing for anyone who has had T1D for at least five years. The new findings suggest that AER screening could be personalized to optimize testing frequency and early detection of CKD. Specifically, people with T1D who are at low risk of developing CKD could be tested for AER less frequently to reduce burden and cost, and those at high risk for CKD could be tested more frequently to facilitate earlier CKD detection. People with T1D have an estimated 50% risk of developing CKD over their lifetime. Important to note, these numbers and this study is based on 30 years of data, dating back to the landmark DCCT trial. https://www.nih.gov/news-events/news-releases/nih-funded-study-finds-personalized-kidney-screening-people-type-1-diabetes-could-reduce-costs-detect-disease-earlier XX Lots of stuff happening for diabetes awareness month. Embecta Corp. (“embecta”) (Nasdaq: EMBC), one of the largest pure-play diabetes care companies in the world, today announced it will ring the opening bell at Nasdaq on November 1, 2022, in recognition of National Diabetes Awareness Month. “We are proud to celebrate this year's Diabetes Awareness Month by ringing the Nasdaq Opening Bell with representatives of several organizations that make diabetes, and supporting the people who are living with diabetes, their sole focus,” said Devdatt “Dev” Kurdikar, president and chief executive officer of embecta. “Our company is honored to recognize the patients, caregivers, healthcare providers, and advocacy organizations working together to improve access to education and progress toward the vision of a life unlimited by diabetes.” embecta also recognizes the 100-year milestone of the first successful injection of insulin that was administered to a person with diabetes. Today, 1 in 10 adults around the world live with diabetes1, an estimated 537 million people, and almost half don't know they have it. “Our community often faces stigma and isolation associated with diabetes as we frequently practice self-management of the disease,” said Anna Norton, chief executive officer of DiabetesSisters. “Increased access to education and resources that will improve the standard of care and quality of life across the community is essential, and we're proud to stand with embecta to share in this mission.” The bell ringing ceremony will be streamed live via Nasdaq's Facebook page. Additionally, highlights from the ceremony will be shared across embecta's social media channels. Please visit embecta.com for additional information regarding Diabetes Awareness Month. About embecta embecta, formerly part of BD (Becton, Dickinson and Company), is one of the largest pure-play diabetes care companies in the world, leveraging its nearly 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit embecta.com. XX Dexcom has teamed up with ESPN's Adam Schefter – his wife has type 1 – to launch Dexcom U, the first-ever NIL (name, image, likeness) program designed to celebrate college athletes with diabetes and inspire people with diabetes who have athletic dreams of their own. NIL is name image likeness, it's the new program that allows college athetes to be paid. Dexcom says According to a recent study, nearly half (43%) of adults with Type 1 diabetes felt like quitting sports and physical activities because of their diagnosis, and one in five (20%) went through with quitting. These athletes tell their stories and how Dexcom helps them. I'll link up the video and we are set to speak with some of them in the next couple of weeks. XX A new study released by the American Diabetes Association® (ADA), illustrates the significant barriers that low-income Americans, people of color, older Americans, and people with diabetes living in states with the highest prevalence of the disease face in accessing continuous glucose monitors (CGM). These barriers are especially high for Americans on Medicaid, who are the least likely to have access to a CGM. CGMs continually monitor blood glucose (blood sugar), giving real-time updates. The devices provide significant, potentially life-changing benefits for diabetes management, and in turn for the avoidance or delay of serious co-morbidities, hospitalizations, and even death. “It is disappointing to see that access to vital diabetes management tools like CGMs often depends on your income, the color of your skin, your age, and where you live,” said Dr. Robert Gabbay, chief scientific and medical officer at the ADA. "The ADA is committed to addressing access barriers—such as inadequate health insurance coverage, steep Medicare and Medicaid coverage requirements, and physician shortages—to ensure that everyone who can benefit from a CGM can get one.” The ADA is working with the Centers for Medicare and Medicaid Services, state Medicaid programs, and Congress to eliminate barriers people face in accessing diabetes technology like CGMs. The CGM study is available on the ADA's website. XX Diabetes on Nasdaq XX Great start to a blog post by Tim Street, he writes over at DiabeticTech. He's trying out 6 CGMs currently on the market. Dexcom ONE Medtrum Nano Dexcom G6 Glucomen Day GlucoRX Aidex Freestyle Libre2 You can check out his blog to see the photos of him wearing all of the CGMs and hear his methods for testing. https://www.diabettech.com/cgm/unboxing-and-applying-the-six-cgms/?utm_source=dlvr.it&utm_medium=facebook XX Dexcom also has a See Diabetes campaign for this month which gives you a chance to create your own overlay patch. I've created one for the show, you can it on social along with others with the #SeeDiabetes hashtag. Patti LaBelle, Mark Andrews and Nick Jonas are taking part.. If you design an overlay – I'll put the link in the show notes – you may be order a few for free – they're saying limited supply. A cynic would say this is a creative way to use up the G6 overlay patches before the G7 comes out but.. personally I think it's a really creative and fun idea. I like how mu patch came out, but I doubt my son will wear it! XX Back to the news in a moment but first.. The T1D Exchange Registry is a research study conducted online over time, designed to foster innovation and improve the lives of people with T1D. The platform is open to both adults and children with T1D living in the U.S. Personal information remains confidential and participation is fully voluntary. Once enrolled, participants will complete annual surveys and have the opportunity to sign up for other studies on specific topics related to T1D. The registry aims to improve knowledge of T1D, accelerate the discovery and development of new treatments and technologies, and generate evidence to support policy or insurance changes that help the T1D community. By sharing opinions, experiences and data, patients can help advance meaningful T1D treatment, care and policy. The registry is now available on the T1D Exchange website and is simple to navigate, mobile and user-friendly. For more information or to register, go to www.t1dregistry.org/stacey XX XX XX On the podcast next week.. Tom from Type One Talks The past episode was all about thinking through your use of CGM, questions to ask of yourself, your family and anyone with whom you plan to share. Listen wherever you get your podcasts That's In the News for this week.. if you like it, please share it! Thanks for joining me! See you back here soon.

How much do you really know about the only inhalable insulin? This week, Stacey interviews the CEO of MannKind, makers of Afrezza. Mike Castagna talks about how Afrezza works, misconceptions about the product, the worldwide market, pediatric studies and lots more. This podcast is not intended as medical advice. If you have those kinds of questions, please contact your health care provider. More about Afrezza Tim Street's blog Diabettech  Check out Stacey's book: The World's Worst Diabetes Mom! Join the Diabetes Connections Facebook Group! Sign up for our newsletter here ----- Use this link to get one free download and one free month of Audible, available to Diabetes Connections listeners! ----- Get the App and listen to Diabetes Connections wherever you go! Click here for iPhone      Click here for Android Episode transcription below: Stacey Simms  0:00 Diabetes Connections is brought to you by Dario health manage your blood glucose levels increase your possibilities by Gvoke Hypopen the first premixed auto injector for very low blood sugar and by Dexcom take control of your diabetes and live life to the fullest with Dexcom This is Diabetes Connections with Stacey Simms. This week all about Afrezza How much do you really know about the inhalable Insulet. I had a great conversation with the people who make it   Mike Castagna  0:34 For me, it's about using the right product to meet your needs to get you in control. And if you're doing well, great, we're going to avoid the long term complications. But if you're not doing your health, and you gotta really try to find the best set of tools, they're gonna make you successful and fit your lifestyle.   Stacey Simms  0:47 That's mankind CEO Mike Castagna. We talked about how Afrezza works misconceptions the worldwide market pediatric studies and lots more. This podcast is not intended as medical advice. If you have those kinds of questions, please contact your health care provider. Welcome to another week of the show. We so glad to have you here we aim to educate and inspire about diabetes with a focus on people who use insulin. And this week, we're talking about the use of the only inhalable insulin, my son was diagnosed with type one right before he turned two, he is 16. My husband has type two diabetes, I don't have diabetes at all. But I have a background in broadcasting. And that is how you get the podcast, I have to say that personally, my family is very interested in Afrezza Benny really would like to try this seat. Of course, as I mentioned in that tease up there, they're looking at pediatrics, he is still under 18. So it's not proof for his age group. But we're watching it really closely. And I have a lot of friends. A lot of bloggers and people in the diabetes community have talked about this for years. And some things have changed. So I wanted to have them on the show and find out more. So a little bit of background for you. If you are brand new to all this, Afrezza was approved in the United States in 2014. And the company that makes it is mankind. For a while it was sold by Santa Fe, but then mankind took it back. It's one of those things where sometimes the business side seems to have gotten more attention than the product itself. So what is Afrezza it is a powder, it comes in cartridges, and you suck it in you inhale it with a special inhaler device. To me, it looks more like a whistle than a traditional inhaler like an asthma inhaler. It's not like a big tube. I'll link up some photos in the show notes. I'll also link up the Afrezza website so you can learn more and see their information. And my guest this week is Dr. Mike Castagna, the CEO of mankind now he has a Doctorate of pharmacy, he worked as a pharmacist behind the counter for CVS at the start of his career. But then he went back to school and he got an MBA from the Wharton School of Business. He's fun to talk to he doesn't mince words, and he truly believes in this product, I do have to tell you that Mike mentions monomeric insulin a couple of times, I'm going to come back after the interview and explain more about that give you a better definition. All you really need to know is that it's faster than how liquid insulin is made. And all of that in just a moment. But first Diabetes Connections is brought to you by Daario. And over the years I find we manage diabetes better when we're thinking less about all the stuff of diabetes tasks. That's why I love partnering with people who take the load off on things like ordering supplies, so I can really focus on Benny, the Dario diabetes success plan is all about you all the strips and lancets you need delivered to your door, one on one coaching so you can meet your milestones, weekly insights into your trends with suggestions on how to succeed, get the diabetes management plan that works with you and for you, Daria is published Studies demonstrate high impact clinical results, find out more go to my dario.com forward slash Diabetes Connections. Mike, thanks for joining me, I'm really excited to catch up. And look, I'm stuttering because I can't believe this is the first time we're talking to you. But thanks for coming on. Oh, thank you, Rodney. I'm super excited before we jump in and start talking about Afrezza Can you give us some perspective kind of dial back because mankind is not. It's not a name that came out of nowhere? There's really important history. Can you kind of talk about that a little bit first?   Mike Castagna  4:14 Sure. Mankind comes from our founder named after Al Mann and Al Mann was a true innovator. He started I think 17 companies and everything from the cochlear implant to the pacemaker to insulin pumps that many of us know today as Medtronic used to be called mini med. And Al Mann built the insulin pumps over the 80s and 90s and was very successful and sold that company to Medtronic. And then he took literally $1 billion of his own money and invested in mankind. And he had put this company together through three companies he owned the technology to make Afrezza was really a combination of companies and the reason he was so dedicated as he saw in the pump market, which we now see today on CGM was that the variability in mealtime control was so high and the fluctuations you see that the influence takes about an hour and a half to kick in. And it's hard to get real time control if you can't get a faster acting insulin. And so he set out to make a real time acting insulin, so phrases and hailed as monomeric. And that was really what the magic was in our technology making a dry powder was was free dryness, if you heard of dippin dots ice cream, we have basically large dipping machines in our factory, but we free dry the particles to make a freezer and under stabilize the monomeric form. So when you're inhaling, you're inhaling influenza, as soon as it's in your blood is active, or when you inject it has to hold hexamer and has to break down there were about 45 minutes. And that's how you can make it stabilize an injectable form. But it has to break down and then it starts working. And that's why there's always this lag effect between we see injectable and foam in and help us is very different products were categorized with real time rapid acting, but the name mankind comes from elmen and the guy who probably 60% of people on pumps have their own pumps that he created. So amazing gentlemen, huge contributions to diabetes and millions of people were alive today because of his work and his generosity and roven to take that forward here and kids and frozen inhaled insulin.   Stacey Simms  6:06 I mean, never look at dippin dots the same again.   Mike Castagna  6:10 I see a large factory of they don't like it, you know, we can always make different types of things don't go well.   Stacey Simms  6:15 I love it. Let me ask you to go into a little bit more detail about how someone who uses Afrezza would actually use it. Can you talk a little bit about like a daily routine?   Mike Castagna  6:25 Yeah, I mean, I know, you know, well, you're in this disease. I mean, people sometimes graze all day, and they just kind of ride their sugars and take a little bit some along the way or many boluses. And some people you know, eat once or twice a day, or some people, you know, carb restricted and everyone has a different way. And I think that you know, the big thing difference was for the patients that I see is, it's in the moment, meaning you don't have to time your meal and your insulin, when you're going to take it and where you're going to be. As soon as your food arrives. You take your first dose.   Stacey Simms  6:50 Most people I know who use Afrezza take a long acting insulin with it. Is that pretty standard for people with type one?   Mike Castagna  6:57 Yeah, I'll take one year, right? Yeah, you need a basal insulin of some sort, you know, and, and a meal time was held, we do have some patients on pumps where they will use their punches for their basil, for example, and use a phrase for real time corrections. So you know, the average patient is very different. We have some patients that are type twos, you know not not on any basil, you'll need to be on basil for if you're type two. But if you're type one, you need to basil, long acting insulin, and you need your meal time. And we know the biggest problem in this country is still mealtime control is the number one thing people with diabetes struggle with. And it's a big reason why, you know, six, or seven or eight, you know, eight out of 10 people basically are not a goal on insulin because of the mealtime control. So it's a daily challenge for everybody.   Stacey Simms  7:39 Can you talk a little bit about how Afrezza is kind of measured out? Because when we think of mealtime, insulin, everything's a carb ratios. And especially as I mentioned, if you're on an insulin pump, you're you're putting in the carbs that you eat. So how does that work?   Mike Castagna  7:51 Yeah, it's funny, I get into many debates with people because, you know, I'm a pharmacist by training, but I'm not the smartest guy. But I couldn't do all the work people do every day to influence sensitivity ratios and carb counting and timing. And all I can tell you is everyone's masks off by 50%, one direction or another. And so we have this false pretense that we're that accurate. And dosing are influenced by down to the half a unit or one unit. And the reality is your angle of injection can decrease, you know, change your absorption by 25%, your site of injection can change absorption, your your stress level can change your impact with your insulin, there's so many things that go into your daily dosing of insulin, that, you know, being that precise, down to the unit is not as accurate as we all think. And I think that's that's one of the misnomers of, you know, the timing is what you really struggle with when you're using injectable insulin, and you just don't know what's going to happen. You know, when people I guess doctors often you know, you don't have to carb count with Afrezza . And they give me funny looks. And the reality is, you know, we've never done a study where you're carb counting to get your dose of insulin, that's, you know, so becomes a four 812 dose linear all the way up to 48 units, it's additive, and you just got to be close enough. And so it's about a two to one ratio, you know, there's no direct pulmonary equivalent to injectable insulin, unfortunately, but, you know, people are taking five units of injectable insulin per meal, they're gonna need about eight units of Afrezza and maybe even 12. And you're gonna figure that out, it's your first meal or two what what the right dose is for you. But you just got to be close enough. And that's a big misunderstanding for people of how accurate the dose has to be. This is the sixth dose cartridge is a big problem. I know plenty of type one patients who take for a 1224 meal, especially they haven't Chinese food or sushi, they just they dose a lot. So I think that's something people have been comfortable, so dramatically different than anything they've ever been trained or taught in their history of living with diabetes.   Stacey Simms  9:36 I would assume that a prescription for Afrezza comes with a doctor's visit where someone whether it's someone who works for Afrezza, or the endocrinologist talks to you about how to do this dosing. You said you figure it out, but I've got to assume that you're not just sending people home with this inhalable and say, just test it, I mean, right somebody, you're at a ratio   Mike Castagna  9:59 and I think That's the key thing is, you know, having patients understand because it's odorless and tasteless. So you inhale, and you're like, what did I get it? And I'm like, yeah, if you inhaled, and I have the second, it's in your blood, it's in your lungs, it's breath activated. So you can't really, of course, you can try to mess up something. But we have something called Blue Hill, where we can show proper inhalation technique in the office on an iPhone app or an Android. And so you know, we hope that patients are being trained either by our trainers or the doctors offices, and will propagation technique looks like that's number one. And then number two is the right dosing. And as you know, individualized dosing is important and fun. And, again, that's why I say we take a lot of the math out because it's either gonna be a four or an eight, and all of a sudden, you're like, Oh my god, I'm gonna take an eight units, it's a lot it's really not when you're taking inhalation units versus injectable units and that's what people got to get comfortable with if their first or second dose so they really do figure out this meal did this or pizza is going to take longer so pick another dose and now our people do figure it out pretty much within the first week. And then there's one thing actually I want to mention because I often forget this is because injectable insulin is such a long tail it's in your body for four to six hours before it's out and that feeds into your basal rate your long acting and so when people switch over presence pretty much out of your body in a net roughly an hour and a half. Sometimes people need to adjust their basil and that's something to watch out for if you do switch to Afrezza enter you're struggling with with some of the basil rates. Some patients you know I hear people anecdotally you know, we don't want to study their the bump up their basil 10 15% on Lantus. And I've heard patients on to see that because it does have that long tail of down there in front sometimes on the basil. So there are the other metrics patients have to watch out for when they are switching to the product. It's not just the uptime, it's also something that basil where you look at   Stacey Simms  11:38 I have a question and I i apologize because it's a it's a bit ridiculous. I'm gonna ask it anyway. Right back to the interview in just a moment. But first Diabetes Connections is brought to you by Gvoke Hypopen. And our endo always told us that if you use insulin, you need to have emergency glucagon on hand as well. Low blood sugars are one thing we're usually able to treat those with fast acting glucose tabs or juice. But a very low blood sugar can be very frightening. Which is why I'm so glad there's a different option for emergency glucagon, it's Gvoke Hypopen. Gvoke Hypopen is pre mixed and ready to go with no visible needle, you pull off the red cap, push the yellow end onto bare skin and hold it for five seconds. That's it, find out more go to Diabetes connections.com and click on the Gvoke logo. Gvoke shouldn't be used in patients with pheochromocytoma or insulinoma. Visit Gvoke glucagon.com slash risk. Now back to my interview with Mike, where I will ask that ridiculous question.   You had mentioned it's tasteless, odorless, I recall hearing and I'll have to fact check this. But I recall hearing that years ago dandruff shampoo, they had to add like that tingly feeling because people didn't think it was working like it's totally fake. But people just didn't believe it was a medicated shampoo because it didn't have an unpleasant sensation. Have you thought or talked at all about adding like a flavor or a feeling to so people really know that they got it? Or is that just really bananas?   Mike Castagna  13:12 If somebody might company come and talk to you ahead of time? There's somebody internally who wants us to look at like cherry flavor Afrezza especially as they go into pediatrics? And the answer is, look, there's blueberry Metformin because the metformin smells awful and tastes awful, probably. So you know, those things are possible. We've never done them. And to my knowledge in this industry with dry powders, it is a question that came up recently. Is that should we be thinking about the cherry flavor Afrezza or some other flavor? And I think the answer is TBD. We I don't know what the date is on inhaling the food coloring dye or whatever. Yeah. But that's some of the stuff we have to justify that it's safe and effective. And along with FDA would want us to test but they come up recently and another internal discussion. And since you're asking, I think we'll look at it, even if maybe there's a way to even show a placebo, that's a cherry flavor or something right a one time dose to see what it's like. So I don't know. But now, but people like I said, it's sometimes you get a call, like you know, when you take a phrase of one out of four people will get a cough initially. And generally there were the first four weeks that cough goes away 97% of the people. So I always tell people, you're having a cough, like as long as not interrupting your life, it should slowly get to your first refill. And it should be mostly resolved by that your body's getting used to putting a powder in your lungs. But that's uh, you know, when people ask, what's the difference between injectable and inhaled in terms of safety, you know, you're putting a drug powder in for the first time in your body and your body could choose that. And the number one thing that's different, were injectable insulin. You know, you have other other things. You're dealing with injection sites and pump sites and scar tissue and things like that.   Stacey Simms  14:48 Does the body actually acclimate to the powder or is it just a question of someone gets better and used to the inhalation sensation?   Mike Castagna  14:55 You know, it's it's a good question. I don't know if I have a black and white answer here. bodies give. Yeah, my guess is the body's getting used to putting a dry powder in and just exit and you get used to like weed. You can drink a glass of water before and after and help you minimize it. But it's generally like that's what it feels like it's not a productive call frightening, there's not a call to happens 10 minutes later, it usually happens. We have to inhale.   Stacey Simms  15:17 You mentioned BlueHale , can you tell us a little bit more about what that is?   Mike Castagna  15:21 Yeah, so BlueHale  is to two different things. The first one that we're looking at is with the patient training device. So we can show you whether you had a good emulation or not a good emulation and show you that technique. The second version, actually, you can detect with those you put in the cartridge and hilar. So it has a proprietary software there that we can see what cartridge you put in for the adapter. And it'll tell you on your app, if you took a for a 12 or 16, how much you took in that session. And then we hooked integrate that with the CGM data. So now you can show those response curves on CGM one day and eventually I want to get into AI and predictive analytics. But we're not there yet. But we think that's the magic of what people really want, which is one that I use the thing when you live with diabetes, you just must remember and be that perfect to know exactly what those you did with them. You took it, what meal you were and then I simulated being a patient for a week. And I realized I could remember if I took a four and eight, I take a six or 620 is that 30 minutes or one hour like it was it was amazing. When you just think about life and people are human. They're there. They're human. So they're not keeping track. And they're not that accurate. They're just estimating. And that's when I talked about the dosing of insulin, like we're always estimating everything, we're estimating the time our food is going to come and how long it's going to work. You know, what the carbs are? How much am I gonna eat or drink? Like, it's all accurate? It's all off. None of it's that accurate. That to me is the thing I realized when I was thinking of doing one of those a disease, you don't you think they're perfect. They're not. They're human beings. And that's when I see one out of five doses of injectable insulin are intentionally missed. And the predominant one that's missed is actually lunchtime, which makes sense to wear out in a social environment. They don't want to inject. And by the time they get back, they forget it's probably too late. Or you're already high.   Stacey Simms  17:00 What do you mean by intentionally Miss? You mean? Like they people just forget?   Mike Castagna  17:03 No, no, they intentionally knew they should take a dose of insulin, but they're in a lunch conversation, or they forgot their insulin in the office. Or they'll have their CGM receiver on the bike, or they essentially don't they miss one of the five doses. So if you're missing 20% of your doses, it's really hard to get in control. And there's all kinds of reasons, but that's intentional omission versus unintentional. Which is I forgotten.   Stacey Simms  17:23 I'm curious what the sources on that that's, I mean, I don't doubt it. I'm just curious.   Mike Castagna  17:27 Yeah, I couldn't find it. follow up on that. I have your email, I'll look for it. Yeah, no, because I didn't believe it. And then there was a study done with one of the pens coming out that has digital connectivity. And I looked at it and I looked at the data and like, wait, if a person needs three times a day, seven days a week, that's at least 1721 doses, right? And I think the average person is taking like 1212 shots a week. And I'm like, Well, that doesn't make sense. But you realize, you know, again, we're human, people aren't always as compliant as we want, or they don't eat three times a day perfectly are the two big meals, you know, everyone does something different. So having insulin that meets your needs, and your lifestyle, I think is really important in the world. And you know, look, we like our products, obviously, we're here, we love the Afrezza. But But I also just for me, it's about using the right product that meets your needs to get you in control. And if you're doing well, great, you're gonna avoid the long term complications. But if you're not, you own your health, and you got to really try to find the best set of tools that are going to make you successful and fit your lifestyle. And, you know, obviously, we're not doing well when 80% of people on insulin on a boat. I mean, that's that, to me is the number one thing, I look at this country and say, well, despite all the adoption of pumps, and technology and CGM, we still have not made a meaningful difference in percent of people to go. And that's frustrating.   Stacey Simms  18:35 Way back in the beginning of this interview, we talked about Chinese food and pizza. And I'm just curious, you know, these are things that are hard to dos for, because they they kind of they come later, you know, what most people listening are very familiar with, and I think probably have their own system for dosing, whether it's an extended bolus or injecting more than once. How would you do something like that on a Friday? Is it a question of you would take what you think when you're eating, and then again, in a bit later, like, how do you account for those high fat foods?   Mike Castagna  19:02 Yeah, you know, I'm going to pick on Anthony Hightower, who I know you interviewed before. So I actually met Anthony on a bed over social media. And he had showed me your servers where he ate pizza. So I'll pick on him because I want the public discussion here, sir. He pizza and his sugars are basically flat over the two, three hours post meal. And I said, I'm like, shocked. He's like, this is something people cannot do naturally on the history of injectable insulin, they they always struggle. And when you eat pizza, you're going to struggle not just for hours, but potentially for the next day because just throws everything off. I think in his case, right? I've watched him he took a big dose up front, you know, let's say he's gonna take 12 units of injectable he took 24 units of Afrezza. And then he washed her wasn't an hour, and then an hour she was above where he started. He took another dose, maybe took a four and he has to tap it off. And then an hour later, just thought was too high or not right. But you can always keep your sugars in that kind of control. That's one of the studies we did back in 2018, called this test study was showing that you could do as soon as one hour with no more hyper risk. And that was a big concern of people, how can I do that one hour, well, pretty much hit its peak effect in one hour. So if your servers are still moving in the wrong direction, you can correct them at that point. And so that's where someone on pizza or Chinese food, like, yeah, it's a high dose up front and may manage it through the whole system. Or they may see an hour or two later, they're still high and to take another dose, that they can bring it down at some point.   Stacey Simms  20:20 Alright, let's talk about the big questions that people generally have. And that the one I hear the most is, Is it safe? Right? Is it? Is it okay to inhale this stuff into my lungs? Can you talk about the studies that you've done?   Mike Castagna  20:32 Yeah, I think if we were able to make inhaled insulin 100 years ago, we'd be scratching our heads those who would inject themselves three times a day. So I think it's just an unfortunate matter of 100 years of difference. But we studied a phrase that probably over 3000 patients 70, some trials $3 billion over 20 years, like, that's how much money time and energy is going into prove the safety and effectiveness of this product. And you know, and I tell people like you know, there is no data to say that it's not safe. We have all the rodent studies, all the CT scans that along looking for fibrosis looking for pulmonary issues, we found nothing. So it doesn't sit in the lung. There's an old product called exubera on the market years ago. And exubera was a sugar based manatal formulation which got absorbed over time into your lungs in a friend this case, the it's got water and human influence. So when we ask about what ingredients are you worried about the human influence, human influence, it's the whole AI base, but it's human influence characteristic, and water is purified. So we know that safe and the other only other carrier in our products SDK p which is a excluded product that is not metabolized in the body, it's just 100% extruded. So you know, there's three ingredients in our product. One is human insulin, one is water, and one is tkp. And SDK p comes out of the system. So I don't I don't think the body is afraid of human insulin. And what are so I think, you know, I always struggle with this topic. Because, you know, what happened is there was some lung cancer cases and Newser, were they there was a couple of our data. But you know, in the seven years since FDA approval, we've seen no safety signals come up in the postmarketing. We have almost 10,000 patients on the presidency. I know people in the drug for 1012 years. And so, you know, we don't see anything that gives us concern. And we're going into kids now, who would have to take the drug for 40 5060 years. So I think it's hard to prove something that you've never seen. But safety comes with time. And I think the good news is product has been approved by the FDA for seven years now. And we've not seeing any safety signals in our database, which we look every year, our rems program ended early by the FDA and and we've continued to show good data and all the studies we've done, we've not seen anything new come up in our anywhere safety issues. So if you're, you know, the populations, I would say if you have COPD, and asthma, this is not the right drug for you.   Stacey Simms  22:41 So a dumb question, though. If you have diabetes, and you smoke, can you get an Afrezza? prescription?   Mike Castagna  22:48 We would say you should not? Yes, we have a warning for that.   Stacey Simms  22:52 Well, I just wanted to be clear that there was an actual warning, it wasn't just a please don't because it's bad for   Mike Castagna  22:57 warning. Don't   Stacey Simms  23:00 tell me about the study with kids. Because I've got one, I've got a 16 year old who was quite interested in this product.   Mike Castagna  23:06 Yeah, no, I just found out Unfortunately, the dagga three year old cousin in the family have just come down with type one. And she will, she'll be four and our studies gonna go down to four years old to 17 years old, when we launch it. So I'm excited, we had to do a study to show that the pharmacokinetics and dynamics of inhaled insulin are similar in kids as it as adults. And so once that study was complete, we we wrote a protocol down to the FDA and said, We'd like to go into the next phase, and now run a larger study head to head against the standard of care. And the FDA has pretty much signed off on that protocol at this point. And we have contracted with a third party to now run that trial. And we'll be having our investigator meeting here in next month. And so hopefully, we'll see our first patient in the four to 17 year old range, probably here in September, October time frame. So super excited, long time to get here took too long from my perspective, but can't wait to help kids. But our founder Outman invested, he became very wealthy when he sold the insulin pump company. And he took $1 billion of his own money and made Afrezza inhaled insulin because he felt the problem with the injectable subcutaneous delivered insulin was it just took too long to work. And you know, somebody has an hour lag effects from food. That's real timing, it's always hard to catch those two even. And so he really wanted to make an inhaled insulin that really mimic a physiologic insulin that you see in the body. And he felt the only way you could get there was through a dry powder, lung delivered instantaneous insulin, you can also get there through an implantable pump. But that didn't work out when they tried that back in the 90s. I recall. So people got infections and things like that. So that would that didn't work. So they really were going to get a in my mind that physiologic inform that's gonna be monomeric stabilized is probably going to happen only through the inhaled route. So we have we have to get comfortable with this from overall efficacy and safety. Otherwise, you're not going to really ever get this control that people are looking for real time.   Stacey Simms  24:55 No man, he lived long enough to see Afrezza approved, didn't he?   Mike Castagna  24:59 He's All approved. And unfortunately, I'm here because he died on my daughter's birthday. So I was debating whether to come to mankind or not. And I'm very superstitious, the Al Mann pick the day he died. And he died February 25 2016. And then they made decision to join and help save the company and save a frozen kick on the market. Because I think, you know, I saw all these wonderful patients stories online. And I said, these patients like Anthony Hightower is one of them, what they did something that no one else did, they did something we never did in our clinical trials. And so I got to talk to them. And I realized we just didn't dose it properly. So you go back to the development of the product, a lot of the challenges were under dosing because everybody's trying to compare one to one to injectable insulin, and therefore one of underdosing patients, and therefore, they got equal outcomes didn't do any worse than injectable insulin per se. But could they have gotten better outcomes if we dosed improperly? Right? And I think that's, that's the state of we're now trying to generate to show that the kids buddy now be head to head, or if he knows him properly, what happens? Right, and that's we're really focused on right now.   Stacey Simms  26:01 Is there anything that you wanted to talk about that I haven't answered?   Mike Castagna  26:04 No. I mean, we're only available in the US, we're in the process of going to Europe. So I don't know if you have any. Yeah, we do. Though, so I know, we have patients on a name patient basis in Germany, and UK and Italy. So you know, their governments are actually important a president and pay for it. We're in the middle of filing for Australia. We were approved in Brazil, and we're going to India so so you'll see this more and more around the world. You have listeners in those markets. There's not gonna happen this year. And hopefully, the next year or the following year in some of these markets, we'll be looking at bringing it to more patients in those markets.   Stacey Simms  26:37 Well, and just got a big approval here in the United States for Medicare patients. Right.   Mike Castagna  26:42 Yeah. So that one, I, you know, we get a lot of questions on that one. And so you know, this market CGM patients were told you need to be injecting yourself, I think four times a day, we couldn't get your CGM. So then doctors were not getting patients Afrezza. And so we were able to ask CMS to change that, and they did to the year but rather haven't done they're not done. And so here we are a year later that that policy is now being updated. I want to thank CMS and all that you're helped make that happen. And I think it helps in people in CGN, because I understand that removes some of the other requirements to get CGM, even an injectable these patients so little mankind was the one who started that process. And then we're able to help a lot more people. So it's great. And we're trying to get Medicare $30 a month insulin. So we have Medicare listeners. And you know, we're trying to make sure we help get patients access that are on Medicare. I think that's important.   Stacey Simms  27:33 That doesn't stack up in terms of cost in the United States.   Mike Castagna  27:36 Yeah, I mean, you know, fortunately, the billion dollar debacle in this country is drug pricing, as we all know, and as a pharmacist, I know firsthand when people go through an LMS they're on how many co pays are on. And so we really have tried hard to make sure that no patients pay no more than $15. So we have copay card programs, we actually have a free drug programs, they really can't afford it, we'll give it to you for free. If you're going through the prior authorization process, we give it to you for free while you're going through that. So we all want payers and reimbursement to be the excuse of why a patient can't get access to our product, we think that people will do well on our product, we're willing to take that bet that they'll see good results. And if they see good results, the payers will usually pay for it. And it says you may or may not know that there's a monopoly in diabetes between two insulin players, and three payers, who are all working together to make sure there's no competition. You know, that's unfortunate, but they pay to make sure that patients have a difficult time getting Afrezza . And that's always one of my frustrations of competition or diseases. You know, 400 years, we've seen the precise the dispensing from 20 hours a while 95 and let's say miles, hundreds of dollars. You know, for me on the payer side, we want to make sure patients we try to bring it down to about $15 on commercial and Medicare, you know, they generally pay comparable to what they would and some Medicare plans a little bit higher I can you know, that's a hit or miss when you when you go to submit for reimbursement, but we try to do everything we can to make sure people will have access to our product   Stacey Simms  28:57 $15 for $15 for commercial patients, no, no, but what is it? What is it for? What do you get for $15? Is it a month? Is it a   Mike Castagna  29:05 my week? Yeah, whatever, whatever. You gave two boxes, three boxes, whatever is on that prescription for that month,   Stacey Simms  29:10 for the month. Okay, I didn't mean to interrupt you.   Mike Castagna  29:12 I don't think I know, I was gonna say I forgot we actually have a cash pay program. And people are paying cash for their insulin. And we do see several 1000 people a month paying cash for injectable insulin, we have influenced savings comm where it's $99 a month for frezza. And you know, can you a bigger box or more doses, you might pay 199 but we tried to make the cash price, you know, roughly $100 a month. If we if you had no insurance, for example.   Stacey Simms  29:37 I'm not sure you can answer this question. But I will ask it anyway, is the biggest challenge for you all the failure of exubera? Is it just people not knowing what this is? You know, as you move forward, you know, what is the big challenge to get more people to adopt us?   Mike Castagna  29:51 I mean, for me, the biggest challenge are the doctors. We created a program we basically gave it for free to patients for two years for 15 bucks. Like no no priority. Nothing, we just charge you $15. And that didn't change a lot of doctors from jumping on board. And doctors just don't know our data. And so they think this product doesn't have a lot of data behind it. And they don't know our data, they don't know. Like when I would ask a doctor, how fast from the time you inject your bolus, your pump to the time you look on a CGM, that your institute sugars are coming down, and I get in these endocrinologist, I'll get five minutes and mediate and 20 minutes an hour, the answers, I need 90 minutes, 220 minutes, that's the answer. And so they don't even know the pharmacokinetics and pharmacodynamics differences between injectable insulin inhaled, and then you have doctors, right, you know, calling some of these ultra acting drugs faster, we'll look at the package inserts, they're no faster than their old products. And there's a lot of misperceptions out there some of these newer launches of old tracking insulin, and to me they're, they're really not that much different than the predecessor and look at the data, you know, there's not a faster, there's not dramatically faster onset or offset or, you know, a one c lowering or weight gains on very much the same. So, no, I think it's just a matter of doctors trying to really understand the data.   Stacey Simms  31:02 Before I let you go, are there any plans in the future to change anything about the way it looks? or different colors? I mean, I know it sounds kind of silly, when you're just trying to get people to adopt the new technology, but from a user standpoint, and look, I know, you've heard all the jokes of my friends who use this will make you can't comment on designers. They don't say anything, they'll make comments like, you know, taking a hit or whatever, right? I mean, it's it's inhaling, it's this little thing that you're, you're inhaling, it looks a certain way. I'm curious if the cosmetics of it are anything that are on your radar, or needs to be improved even?   Mike Castagna  31:36 No, I mean, I think when you spend, you know, $3,000,000,000.20 years doing a new drug development or taking 100 year old product and reinventing it, you had to get that right in terms of device design and airflow dynamics and consistency. And those. And I think all that's really important because, you know, misperception that oh, my God, it's going to be less can be more variable than injectable insulin. And the data just doesn't support that statement. And so for us, we have one of the world's most unique installation platforms across the entire pharmaceutical industry, we deliver more power to the lung, the most technologies out there. So that's why you can get consistency, those two those, and you don't have a lot of variabilities, because our technology and our device is called a low velocity inhaler. And what that means is there's a resistor that helps slow the powders as they're coming out of the inhaler. So they get deep into the lungs. And that's why you get that nice absorption curves that we see. And we're most inhalers or high gloss inhalers. So it's just enough sucking air as hard as you can, and hoping you get you know, 20 30% of lung drug into your lungs, and mostly stuck in your teeth to device in the back of your throat. That's most dry powder inhaler technologies out there today. And so that's something unique to us and our technology and our device, they all work really well together, you couldn't just take our powder and put into another inhaler, and or just as well would not work. So yeah, we're pretty happy with the device I we are going to other diseases. So you know, we're we're going down to the FDA with our partner for an approval in October for pulmonary hypertension patients. And we have several other orphan lung areas we're going into to help more patients with lung disorders. So you know, I think that's important, like our, our technology, our inhaler, our platform is gonna be used in more and more patients over the next decade than just diabetes.   Stacey Simms  33:13 Well, that's what I was gonna ask is, if it works, so well, you know, will you partner with other medications? That's great to hear.   Mike Castagna  33:18 Yeah, you know, we're really busy, we probably have about 10 to 12 formulations of products working on this year and five marone products in the pipeline. And so it's it's a really good time of mankind, we're super excited to be here. And it was a turnaround, the company struggled for many, many years. And we're on our way to success. And I think, firstly, you'll be you'll be hearing more about it. So I know it's been a long time. And maybe you didn't talk to us yet. But hopefully you'll talk to us more and more as we continue to generate new data and more more patients start using it.   Stacey Simms  33:45 I'd love to, I'd love to, especially with the kids programs. And like I said, I've got a 16 year old who is very curious about this. And, you know, once once safe and effective. Once we get all that safety stuff in here. It's mom says, you know, I'll definitely I know, I would like to check it out. So I really appreciate you coming on and spending so much time with me and my listeners and explaining all this and we'll definitely talk again. Thanks, Mike.   You're listening to Diabetes Connections with Stacey Simms. More information at Diabetes connections.com. Always on the episode homepage. I also have a transcription as well, sometimes those podcast players don't display the show notes and the links. So if you have any trouble, just go back to Diabetes connections.com. And I just want to say that I did reach out to have Mike or somebody from Afrezza on the show. And you heard him say, you know, it's been a while, um, you know, it just took a while to connect to the right person. Let's just say that, and I will have them back on because lots of good stuff is happening. As you heard. I want to take a second and kind of explain Monomeric insulin and, you know, I'll be honest with you. The scientific points here are really not my strong suit. I'm a communications major, right. So I did what I always do, and I am People who know a lot more than I do to help me explain it. I went to the Facebook group Diabetes Connections as a group. And you know, I said, How do you explain monomeric insulin I know it's faster. And Tim Street, who is just wonderful and runs the diabettech.com page that's like diabetes tech diabetic, and I'll link that up as well. He provided this explanation, which really brought it home for me, and boy, I hope I'm pronouncing everything correctly. So Tim wrote, insulin naturally links its chains together to form stable molecules. Typically it connects two together and then links three of those two chains together. Additionally, to create six This is highly stable and described as hexameric. In order to use these chains, you have to break the molecules apart to single chains, which are monomers. Typically fast acting insulins are stored as dimers, two monomers connected, which are easier to split, then hexamers. by storing the insulin as a single chain, a monomer, the body doesn't have to break the chains to instantly use the insulin molecule it receives. And that is why Afreeza wraps the monomeric form in the capsules, to make it ultra fast. Thank you, Tim, that actually made a lot of sense. I gotta tell you, we have the smartest people and the kindest people in this Facebook group. If you're not there yet, and you want to join, come on in, I highly recommend it. You don't have to be a Tim Street. You don't have to be able to explain these concepts. You do have to be nice. And you do have to not post a lot of drama. I'm very tough on my diabetes groups. I run two of them. They're very nice and friendly places for a reason. But Tim, seriously, thank you so much. That was a great explanation. And I really appreciate it. Diabetes Connections is brought to you by Dexcom. If you're a veteran, the Dexcom g six continuous glucose monitoring system is now available at VA pharmacies in the United States. Qualified veterans with type one and type two diabetes may be covered. Picking up your Dexcom supplies at the pharmacy may save you a lot of time to connect with your doctor for more info Dexcom even has a discussion guide you can bring with you get that guide and find out more about eligibility. It's all@dexcom.com backslash veterans, and all the information is always at Diabetes connections.com. Before I let you go, just a quick note about back to school, I have never done less. I packed up a bag for Benny to bring to the nurse. He brings his daily supplies with him every day in his backpack. But of course, like most people, our nurse has backup supplies for him. So I put those together. He brought them in along with our plan or orders, you know from our endo. And that was it. I haven't set foot in the building. I'm not sure when I will go in or if I will go in probably when you forget something or they run out there. But I've never done less work. You know, I did a lot of work over the years to go to school and meet with people and he's got it. So not much to report. It feels very strange. All right. Please join me this Wednesday when we have our in the news live on Facebook every Wednesday at 430 and then we turn that into a podcast episode. I love doing that. It's been a lot of fun. I hope you're enjoying it. Give me your news tips. If you've got any from this week, just email me Stacey at Diabetes connections.com thanks as always to my editor John Bukenas from audio editing solutions. Thank you so much for listening. I'm Stacey Simms. I'll see you back here in a couple of days until then be kind to yourself.   Benny  38:27 Diabetes Connections is a production of Stacey Simms Media. All rights reserved. All wrongs avenged

In the fifth episode of CampWire, Sam talked with Tim Street from Bradford Woods about outdoor education and school groups at camp.   This episode is sponsored by PODS.

As a YouTube creator, podcasting may be a good way to compliment your video community with content that they can consume from you elsewhere beyond YouTube. I talk with podcasting expert, Tim Street, about how hosting a podcast can impact your YouTube audience and compliment your audience development efforts.   Tim Street Has been in podcasting and video for a long time. Consults with Podtrac, podcasting stats and connect podcasters with sponsors Producer of Psychobabble with Tyler Oakley and Korey Kuhl Facilitated brand deals with YouTube creators Branded content strategy on YouTube Worked with many TV networks such as CBS, NBC, ABC, FOX, UPN, and The WB Questions What are the benefits of podcasting for YouTubers? (another platform for me to roll into my brand deals) How do we go about setting up a podcast that will help us reach a new audience that’s not on YouTube? Can you use a podcast to grow your YouTube channel’s subscriber base and viewership? How can a YouTuber know when/if podcasting is right for them and their audience? You may be thinking: "There’s already so many things to focus on JUST on the YouTube side! Do I really need to start a podcast, too?!"   Let's break it down - Pros and cons of solo podcasts vs. interview vs. co-host? Are any of them better than another? Anything we should keep in mind for each of these? What equipment do we need? Up-front costs? How do you go about launching a podcast to your YouTube audience?http://podcastanswerman.com/learn-how-to-podcast/ Podcast hosting at http://www.libsyn.com Use promo code GSPN at checkout for a free trial This show is all about helping you grow your YouTube audience and the business that surrounds it so that you can continue to spread your message, change people’s lives, and earn the income that makes it all sustainable. Tweet me @timschmoyer and let me know your thoughts! Follow Tim Street on Twitter @1timstreet

This week Tim and Lon discuss the best stuff they saw at NAB 2014. Tim was at the show and had a chance to take a look at a lot of the latest gear first-hand.

Tim & Lon chat with the brilliantly creative Mark Malkoff. If you don't recognize the name you definitely will remember some of his work - like living in an Ikea store for a week, or flying around the country living on an AirTran jet for 30 days.  He has also produced content for My Damn Channel.

Ken Gagne, producer of the popular Gamebits YouTube channel, talks about some of the many challenges faced by gaming content creators. Ken talks about monetizing content, keeping his audiences engaged, and his accidental rise to YouTube stardom. All that plus the week's news!

Heading to South by Southwest? Our guest this week Sandra J Payne is, and she has a preview of what to expect at the annual event. Sandra Payne is an award-winning Writer/Director/Producer and president of the boutique production company, SPwrite Productions. She and Tim will be sponsoring a meet up of web series creators will be taking place on March 9, 2014 at 11 a.m. That plus the week's news and how to approach a large show at SXSW!

Dane Golden of the Tube Talk podcast joins us to talk about the week's news, including how YouTube and multichannel networks can continue to grow revenue for itself and creators. We also talk about how to earn additional revenue on your YouTube channels besides just accepting adwords.

This week we're joined by Rob Walch, the VP of Podcaster Relations for Libsyn - a hosting provider for independent creators. We talk to Rob about his two successful podcasts, Podcast411, and Today in iOS, and learn some of the ways to build and keep an audience. That plus the week's content news!

We are back for our first episode of 2014! Lots to talk about as Lon and Tim recently returned from Las Vegas and New Media Expo. Tim also went on a guided tour of the latest gadgets at CES. We're joined by Writer/Producer/Director Avi Glijansky who co-created the Ladies and the Gents - a great web series set in the bathrooms at a LA night club. Each script for the show was written by different writers. Avi talks to us about the series and how he and his team worked to produce the show in the most efficient manner.

This week Lon and Tim are joined by Rick Calvert, CEO of New Media Expo. Rick talks about the history of the annual gathering of independent content producers and how it's helped those producers grow their businesses. That plus the week's content news and a discussion on international monetization.

Lon & Tim talk about the upcoming New Media Expo in Las Vegas and why independent content creators should think about attending. That plus the Tweet Heard 'Round the World, YouTube gamers organize to avoid ContentID strikes, and the inside baseball surrounding Oscar nominations.

This week Dane Golden joins us to talk about why he feels subscribers are more important than views when it comes to building your YouTube channel. Dane posted his thoughts in a guest post on Zefr.com. Also we look at the ContentID issues facing gaming channels, plus a look at the week's independent content news.

This week Lon talks about an imposter who uploaded many of his Amazon reviews to YouTube, affiliate links on YouTube, Emily Graslie's commentary on video comment sexism, and the latest news!

No guest this week, but Lon & Tim talk about how to earn more revenue on YouTube, a look at the new game consoles, and the week's independent content news.

This week we're joined by David Peterson who designed the Dothraki language for Game of Thrones. He's also worked on a number of other productions, painstakingly inventing new languages for characters. David also serves as President of the Language Creation Society.

No guest this week but Lon and Tim share their latest tips and tricks for content creation. Tim talks about a great new Chrome-based browser that easily downloads YouTube videos for use in your projects (of course making sure you are licensed to use that content), and Lon talks about the growth of his YouTube channel.

This week we talk to AmberJ Lawson. She's the CEO/Co-founder of Comedy Gives Back - an online streaming telethon to raise money for Malaria No More. We also talk about Dailymotion, a video platform many people aren't using but maybe should be.

This week we're joined by Alonso Mayo, who has a fascinating new webseries called the Untitled Murder Project 2.0. The series allows viewers to choose the order in which they watch the murder mystery unfold. All that plus the week's independent content news.

New Media Expo is coming up in January and Tim gives us a preview of what to expect. That plus the week's news in video!

We're joined this week by Dane Golden who reviews some of the more recent YouTube changes impacting independent creators. Dane also talks about his GoldenEQ - a way of measuring a video's success based on its engagement. All that and more on this week's episode of Behind the Video!

This week Lon and Tim are joined by Lou Mongello, the face and voice behind WDW Radio - a podcast and YouTube channel that focuses on Walt Disney World. Lou, an attorney, gave up his law practice and moved to Orlando where he covers happenings at Walt Disney World full time. We talk to Lou about his podcast, his success, and how to build audiences for very focused content. Our producer, Jason Perrier, also joins us this week!

This week Lon & Tim welcome the Lizzie Bennet Diaries' Jay Bushman. Jay talks to us about how he used transmedia storytelling utilizing Twitter and other written formats to engage audiences and continue the story that was started on the Lizzie Bennet YouTube channel. That plus the week's video news and a review of the Chromecast!

This week we are back on Google+ Hangouts with a shortened Labor Day Weekend show. Shilpi Roy, creator of the hit show Hipsterhood, joins us to talk about the challenges involved with creating a web series. That plus a discussion about whether multi-channel networks are helping or hurting the production of independent content.

We're joined this week by guest Kai Hasson of Portal A. Kai has done some amazing work including White Collar Brawler, and the recent hit comedy trailer Naratu. Kai talks to Lon and Tim about how he built his company and how to market across different video platforms.

We talk a lot about video on Behind the Video, but what about independent musicians? This week we talk with John Fannon, formerly of the hit band New England, about his experiences publishing his own solo album. Can streaming services like Spotify provide revenue for small independents? Not likely. Traditional CD sales are still where it's at.

This week Tim & Lon welcome YouTube star Clintus McGintus. Clintus talks to us about maintaining a daily video posting schedule, building and maintaining an audience and more. That plus the week's independent content news.

This week Tim & Lon welcome Travis Richey, producer of the Untitled Web Series About A Space Traveler Who Can Also Travel Through Time. Travis talks to us about lessons learned promoting his many web series and sticks around as we review the week in independent content news.

Dane Golden of Hey.com joins Lon and Tim this week. We take a hands on look at Lon's Google Glass, learn how to stay out of trouble with the US Department of Labor when hiring interns, a new autonomous flight controller for the Parrot AR Drone, and we take a look at the week's news.

This week we're joined by Brian Rodda from Brian Rodda consulting. We talk about marketing your webseries and the mistake that many independent content creators make: neglecting to come up with a marketing plan and budget. That plus the week's independent content news.

This week we're joined by Babette Pepaj from Bakespace.com. Babette tells us all about her user-generated cookbook site and how they're integrating video into electronic cookbooks. That plus the week's independent content news.

Mildred Lewis and Adam Fox join us to talk about their company the Fox Lewis Project and their web series The Etiquette show. This week we look at the tough choices we have to make between what we want to produce and what audiences want to see.

We speculate about WWDC that was popping up after our recording. That plus building your own apps vs. using a company to help make one, a big uptick in Google's mobile video ad sales, and more.

On this episode we get Tim Street's take on this year's South By Southwest exhibition. There are some great shows and innovators doing amazing things that we'll most certainly be talking about in 2013. That plus the demise of Google Reader, the top YouTube videos of the week, and more.

This week on the show we take a look at the patent trolls suing major podcasters over alleged infringements. Ben Williams, otherwise known as Bendrix, joins Lon Seidman and Tim Street this week to discuss this issue and the latest video news.

A feisty year-end wrap up doubleheader! This is Part 1 of 2 with GigaOm writer and Attack of the Show staff writer Liz Miller, writer/producer Bernie Su, IAWTV Award nominee and writer/director Brett Register, and What's Trending CEO (also an IAWTV Award nominee) Damon Berger. Joining them is producer and Disney creative exec Zadi Diaz, and producer and Blip VP of Content Steve Woolf, all anchored by two-time Emmy nominee, writer/director Chris McCaleb. Timeline! 0:00 Intros! Shout outs to Cindy Register 14:00 Shout out to Steve Garfield, part of the old school New Mediacracy from '06-'07 15:30 First mention of The Process, a web video podcast that never was 17:00 Can you cancel your own show? 21:00 The rise of the 7-figure web series 22:00 The inevitable discussion about the term "web series" 23:45 Opening the door on "independent television" 25:00 LouisCK's self-distributed success 25:35 Chris tries to table the LouisCK discussion 29:30 Chris officially gives up trying to table the LouisCK discussion 30:40 Damon opens the conversation about the difference between people with audiences from mainstream media, and true independent web success stories 33:00 Zadi talks about cycles of relevancy 34:00 Liz wonders whether you now have to have more than a webcam to blow up; a Jenna Marbles discussion ensues 39:00 Talk moves to the demographics of web viewers and identifying a niche for success 42:20 Mass-media qualities in web video, and Bernie brings up the Zooey/JGL viral New Years video 43:50 Steve interrupts to get at the pizza and gets yelled at 47:00 First mention of Tim Street 47:40 Damon justifiably attacks Steve for his pop culture ignorance 49:15 Chris asks if YouTube can manufacture their own stars as part of their channels initiative 52:00 The Annoying Orange phenomenon 53:45 Liz tells a story from the set of iCarly about Fred from YouTube, and the conversation goes to the Fred phenomenon 55:45 Brett speaks for the first time since his intro 56:30 YouTube channel initiative and cosmic panda: will it work? 58:00 Chris tangents to Marc Zuckerberg killing animals 58:25 Chris gets back on track 1:02:50 Bernie feels that the new YouTube makes for a more genuine discovery experience 1:05:20 Chris wonders whether future YouTube stars will rise up the same way this generation has 1:06:00 Zadi is a fan of discovery through cultural value delivery 1:07:30 Will YouTube's investment in content affect their promotional choices? 1:12:00 Bernie talks about the risks about putting all your eggs in one basket 1:13:45 Liz worries about the future of the "nut shot" video 1:15:20 Weekends are now the biggest web video viewing days 1:16:30 Talking over-the-top TV set top boxes 1:18:25 Liz's Dad is a nerd 1:20:00 Damon tells a story about Google's struggles to market GoogleTV and attract studios and network content 1:23:00 Bernie wonders how many YouTube premium channels will get renewed 1:26:00 The inevitable discussion about ratings, or the lack thereof 1:29:00 Bernie tells a personal Nielsen story 1:34:00 Correlating music, movie, and TV industries in the digital age 1:37:00 Web series with billboards and bus ads 1:40:00 Do people who buy internet-connected TV's ever connect? Check out Part 2! Direct MP3 link

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

Croncast - 2009-12-31.mp3 Show: #535 Length: 8:42 Format: mp3 Show us some love and leave us a review at iTunes Croncast the New York Days Begins on January 13th! We're making some changes The new shows are paid subscription Sign up on the Get Cool page New York is like living on an elevator You're all up in everyone's business You try to relax but you can't No one can All of the pet roles have been recast Keeping it subterranean We can't do a full episode, baby Has New York changed these people What sort of sales pitch is that You got to pep it up! Getting Cool 4 Life That is the patron level They love what we do and want to support it People can unsubscribe at anytime No missed days . . . we gots obligations We also have a new live video show That starts January 18th It's called High Society Salvage Co. All new, all kinds of awesome I've got Chanel suits to auction off All kinds of weird stuff In conjunction with Tim Street we'll be cranking that one out Begin subscribing by going to Get Cool It's all good people! Kris's cheap chair implodes during the outro Couldn't have planned it better It's funny to other people All part of the story All the old shows will still be free on the site and on iTunes New start for us number 447 2010 here we come!

There are few people in the online video world who have as deep and broad an understanding of the space as Tim Street. The man behind French Maid TV has a long list of "old school" media triumphs to his credit, and several years ago was among the very early group of people who saw the rise of online video and began exploring ways to best address the space. I credit Tim with helping me better understand the evolutionary cycle of online video, specifically in terms of how new technologies get folded into the mix. While munching happily on salads at a Burbank eatery, Tim and I spoke at length about the state of online video today. In particular we spent time discussing not just the basic challenge of monetizing but the bigger issue of how today’s content creators need to view their work in order to be successful. In this episode of ADM's Get the Download, Tim talks about the differences between sponsorship and advertising, the challenges of content ownership and how everyone doing online video should be building their content to be stolen.

Welcome to the show it is October 18th and this is our 171st show. Today will be an interview with Tim Street creator of the French Maid TV Podcast at http://www.frenchmaidtv.com/